Table of Contents
- Contents
- 1. Preface
- 2. Product Overview
- 3. Installation and Configuration
- Hardware Installation
- QTS Installation
- 4. Basic Operations
- 5. NAS Migration
- 6. Troubleshooting
- 7. Glossary
- 8. Notices
QNAP TS-1673AU-RP-16G User Manual
Displayed below is the user manual for TS-1673AU-RP-16G by QNAP which is a product in the NAS & Storage Servers category. This manual has pages.
Related Manuals
TS-x73AU
TS-873AU
TS-873AU-RP
TS-1273AU-RP
TS-1673AU-RP
User Guide
Document Version: 4
17/11/2021
Contents
1. Preface
About This Guide........................................................................................................................................................3
Audience..................................................................................................................................................................... 3
Document Conventions.............................................................................................................................................3
2. Product Overview
About the TS-x73AU...................................................................................................................................................4
Hardware Specications............................................................................................................................................4
Package Contents...................................................................................................................................................... 7
Components............................................................................................................................................................... 7
Front Panel.............................................................................................................................................................8
Rear Panel.............................................................................................................................................................. 8
System Board.......................................................................................................................................................10
Drive Numbering.................................................................................................................................................12
Safety Information...................................................................................................................................................13
Installation Requirements...................................................................................................................................... 14
Setting Up the NAS.................................................................................................................................................. 14
3. Installation and Conguration
Hardware Installation..............................................................................................................................................16
Removing the Case Cover.................................................................................................................................. 16
Attaching the Case Cover...................................................................................................................................17
Drive Installation.................................................................................................................................................19
Replacing Memory Modules.............................................................................................................................. 24
Installing Expansion Cards.................................................................................................................................26
Installing a Dual-Slot PCIe Bracket with Riser Card into A Single-Slot PCIe Bracket...................................33
Hot-Swapping Redundant Power Supply Units...............................................................................................35
Expansion Unit Installation................................................................................................................................37
Rail Kits................................................................................................................................................................. 41
QTS Installation........................................................................................................................................................41
Installing QTS Using Qnder Pro...................................................................................................................... 42
Installing QTS Using the Cloud Key...................................................................................................................43
4. Basic Operations
Power Button........................................................................................................................................................... 45
LEDs...........................................................................................................................................................................45
Audio Alert................................................................................................................................................................47
Reset Button.............................................................................................................................................................49
5. NAS Migration
NAS Migration Requirements.................................................................................................................................50
Status and Setting Changes after NAS Migration................................................................................................50
Migrating a NAS....................................................................................................................................................... 51
Migrating NAS Data Using HBS..............................................................................................................................52
Preparing the Destination NAS......................................................................................................................... 52
Creating a One-Way Sync Job.............................................................................................................................53
Importing Local Users or Group Settings to the Destination NAS................................................................54
6. Troubleshooting
Forcing Qnder Pro or myQNAPcloud to Locate the NAS.................................................................................. 56
TS-x73AU User Guide
1
Hot-Swapping Failed Drives....................................................................................................................................56
Recovering Unintentionally Removed Healthy Drives........................................................................................ 57
Support and Other Resources................................................................................................................................57
7. Glossary
Cloud Key.................................................................................................................................................................. 58
myQNAPcloud Link..................................................................................................................................................58
myQNAPcloud.......................................................................................................................................................... 58
QNAP ID.................................................................................................................................................................... 58
Qnder Pro............................................................................................................................................................... 58
QTS.............................................................................................................................................................................58
8. Notices
Limited Warranty..................................................................................................................................................... 59
Disclaimer................................................................................................................................................................. 59
GNU Public License..................................................................................................................................................59
CE Notice...................................................................................................................................................................67
UKCA Notice..............................................................................................................................................................67
FCC Notice.................................................................................................................................................................67
VCCI Notice............................................................................................................................................................... 68
BSMI Notice.............................................................................................................................................................. 68
SJ/T 11364-2006........................................................................................................................................................68
2
1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default conguration settings and other supplementary
information.
Important notes provide information on required conguration settings and
other critical information.
Tips provide recommendations or alternative methods of performing tasks or
conguring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-x73AU User Guide
Preface 3
2. Product Overview
This chapter provides basic information about the QNAP device.
About the TS-x73AU
The TS-x73AU is powered by a high-performance AMD Ryzen™ Embedded V1000 series V1500B quad-core
2.2 GHz processor, with up to 32 GB of DDR4 memory. The NAS is provisioned for expansion with two
USB 3.2 Gen 2 Type-C ports, one USB 3.2 Gen 2 Type-A port, and one USB 3.2 Gen 1 Type-A port. The
TS-x73AU is available in 8-bay, 12-bay, and 16-bay models. Each TS-x73AU supports installation of SATA
drive bays, features two 2.5 Gigabit Ethernet ports, and two PCIe 3.0 x4 slots (or one PCIe 3.0 x 8 slot)
for various applications and expansion options. Encrypted le transfer performance can be enhanced with
AES-NI encryption acceleration.
Hardware Specications
Warning
If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third party
invalidates the warranty.
QNAP is not responsible for any damage or data loss caused by unauthorized
modications and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Ordering P/N Drive bays Memory Power supply
TS-873AU-4G 8 4 GB Single
TS-873AU-RP-4G 8 4 GB Redundant
TS-1273AU-RP-8G 12 8 GB Redundant
TS-1673AU-RP-16G 16 16 GB Redundant
Component TS-873AU
TS-873AU-RP
TS-1273AU-RP TS-1673AU-RP
Processor
CPU AMD Ryzen™ Embedded V1500B
Frequency 4-core/8-thread 2.20 GHz
Architecture x86 64-bit
Encryption
engine
AES-NI
Memory
Pre-installed
memory
4 GB RAM: 1 x 4 GB UDIMM
DDR4
8 GB RAM: 1 x 8 GB UDIMM
DDR4
16 GB RAM: 1 x 16 GB
UDIMM DDR4
TS-x73AU User Guide
Product Overview 4
Component TS-873AU
TS-873AU-RP
TS-1273AU-RP TS-1673AU-RP
Memory slots 2 x UDIMM DDR4
Important
• Use only QNAP memory modules to maintain system performance
and stability. For NAS devices with more than one memory slot, use
QNAP modules with identical specications.
• Using unsupported modules may degrade performance, cause
errors, or prevent the operating system from starting.
Note
This device supports ECC memory modules.
Maximum
memory
64 GB RAM: 2 x 32 GB
Flash
memory
5 GB (dual-boot OS protection)
Storage
Drive bays 8 x 3.5-inch SATA 6 Gbps 12 x 3.5-inch SATA 6 Gbps 16 x 3.5-inch SATA 6 Gbps
Note
The SATA 6 Gbps drive bays are backward compatible with SATA 3 Gbps
drives.
Drive
compatibility
3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
SSD cache
acceleration
support
Supported
Hot-swapping Supported
Network
2.5 Gigabit
Ethernet
Ports
2 x 2.5 GbE RJ45
Note
The 2.5 Gigabit Ethernet port provides 4 network connection speeds:
2.5 Gbps, 1 Gbps, 100 Mbps, and 10 Mbps
Wake-on-LAN Yes (GbE RJ45)
External I/O Ports & Expansion Slots
PCIe slots 1 x PCIe 3.0 x8 2 x PCIe 3.0 x4
Tip
For the list of compatible drive models and expansion cards, go to
https://www.qnap.com/compatibility.
TS-x73AU User Guide
Product Overview 5
Component TS-873AU
TS-873AU-RP
TS-1273AU-RP TS-1673AU-RP
USB ports • 2 x USB 3.2 Gen 2 Type-C
• 1 x USB 3.2 Gen 2 Type-A
• 1 x USB 3.2 Gen 1 Type-A
Interface
Buttons • Power
• Reset
Dimensions
Form factor 2U Rackmount 3U Rackmount
Dimensions
(H x W x D)
89.5 x 423.8 x 371 mm
(3.52 x 16.68 x 14.60 in)
89.5 x 425.3 x 371 mm
(3.52 x 16.74 x 14.60 in)
132 x 430 x 371 mm
(5.19 x 16.92 x 14.60 in)
Net weight • TS-873AU: 8.04 kgs
(17.72 lbs)
• TS-873AU-RP: 9.15 kgs
(20.17 lbs)
9.69 kgs
(21.36 lbs)
13.53 kgs
(29.82 lbs)
Others
Rail
compatibility
RAIL-B02
Note
• Rail kits are not included with the NAS and must be purchased
separately. For details, contact an authorized reseller or go to
http://shop.qnap.com.
• Information on rail kit installation can be found in the installation
guide included in the rail kit package.
Power supply
unit
• TS-873AU: 250W,
100-240V AC, 50/60 Hz
• TS-873AU-RP: 2 x 300W,
100-240V AC, 50/60 Hz
TS-1273AU-RP: 2 x 300W,
100-240V AC, 50/60 Hz
TS-1673AU-RP: 2 x 550W,
100-240V AC, 50/60 Hz
System
battery
CR2032 lithium battery 3V
Warning
To avoid potential injury or damage to components, ensure that the
drives and other internal system components have cooled before
touching them.
Important
Dispose of used batteries according to local regulations or the
instructions of the battery manufacturer.
Sound level • TS-873AU: 24.9 db(A)
• TS-873AU-RP: 23.9 db(A)
25.2 db(A) 26.7 db(A)
Note
The sound level was tested at a bystander position, which is within
one meter of the NAS. The test NAS operated at low speed with the
maximum number of drives installed.
TS-x73AU User Guide
Product Overview 6
Component TS-873AU
TS-873AU-RP
TS-1273AU-RP TS-1673AU-RP
Fans System: 2 x 80 mm, 12V DC smart fans System: 3 x 80 mm, 12V DC
smart fans
Warning
To avoid potential injury or damage to components, do not touch the
fans while the NAS is connected to a power source.
Operating
temperature
0˚C to 40˚C (32˚F to 104˚F)
Relative
humidity
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Tip
For the list of compatible drive models and expansion cards, go to https://www.qnap.com/
compatibility.
Package Contents
Item Quantity
TS-x73AU 1
Power cords • TS-873AU: 1
• TS-873AU-RP: 2
• TS-1273AU-RP: 2
• TS-1673AU-RP: 2
Ethernet cables 1 x CAT5e cable
Screws for 3.5-inch drives • TS-873AU, TS-873AU-RP: 32
• TS-1273AU-RP: 48
• TS-1673AU-RP: 64
Screws for 2.5-inch drives • TS-873AU, TS-873AU-RP: 24
• TS-1273AU-RP: 36
• TS-1673AU-RP: 48
Quick Installation Guide (QIG) 1
Components
TS-x73AU User Guide
Product Overview 7
Front Panel
No. Component No. Component
1 Power button 4 LAN LED
2 Status LED 5 Drive LED
3 Expansion unit LED - -
Rear Panel
TS-873AU
No. Component No. Component
1 PCIe low-prole cover 6 USB 3.2 Gen 1 Type-A port
TS-x73AU User Guide
Product Overview 8
No. Component No. Component
2 2.5 Gigabit Ethernet activity LED 7 USB 3.2 Gen 2 Type-C ports
3 2.5 Gigabit Ethernet ports 8 USB 3.2 Gen 2 Type-A port
4 2.5 Gigabit Ethernet speed LED 9 Reset button
5 Power input - -
TS-873AU-RP
No. Component No. Component
1 PCIe low-prole cover 6 Power supply unit 2
2 2.5 Gigabit Ethernet activity LED 7 USB 3.2 Gen 1 Type-A port
3 2.5 Gigabit Ethernet ports 8 USB 3.2 Gen 2 Type-C ports
4 2.5 Gigabit Ethernet speed LED 9 USB 3.2 Gen 2 Type-A port
5 Power supply unit 1 10 Reset button
TS-x73AU User Guide
Product Overview 9
TS-1273AU-RP, TS-1673AU-RP
No. Component No. Component
1 PCIe low-prole covers 6 Power supply unit 2
2 2.5 Gigabit Ethernet activity LED 7 USB 3.2 Gen 1 Type-A port
3 2.5 Gigabit Ethernet ports 8 USB 3.2 Gen 2 Type-C ports
4 2.5 Gigabit Ethernet speed LED 9 USB 3.2 Gen 2 Type-A port
5 Power supply unit 1 10 Reset button
System Board
TS-873AU, TS-873AU-RP
TS-x73AU User Guide
Product Overview 10
No. Component No. Component
1 PCIe 3.0 x8 slot 3 Memory slot 1
2 Memory slot 2 - -
TS-1273AU-RP, TS-1673AU-RP
No. Component No. Component
1 PCIe 3.0 x4 slot 2 3 Memory slot 2
2 PCIe 3.0 x4 slot 1 4 Memory slot 1
Note
The image does not include the case cover.
TS-x73AU User Guide
Product Overview 11
Drive Numbering
TS-873AU, TS-873AU-RP
TS-1273AU-RP
TS-x73AU User Guide
Product Overview 12
TS-1673AU-RP
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operations.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualied, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of re or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
TS-x73AU User Guide
Product Overview 13
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or
installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Hard Drives or Solid State Drives on 3.5-inch Trays
For the list of compatible drive models, go to https://www.qnap.com/compatibility.
TS-x73AU User Guide
Product Overview 14
3. Optional: Install expansion cards.
For details, see Installing Expansion Cards.
4. Connect the NAS to the network.
5. Optional: Connect expansion units.
For details, see the following topics:
•Connecting SAS Expansion Units
•Connecting SATA JBOD Expansion Units
•Connecting USB Expansion Units
6. Connect the power cord and all applicable cables.
7. Power on the NAS.
8. Install QTS.
For details, see QTS Installation.
9. Log on to QTS.
TS-x73AU User Guide
Product Overview 15
3. Installation and Conguration
This chapter provides specic hardware and rmware installation and conguration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Removing the Case Cover
Warning
• Only qualied personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
1. Power o the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Loosen the screws.
b. Slide the cover back.
c. Lift the cover o the NAS.
TS-x73AU User Guide
Installation and Conguration 16
Attaching the Case Cover
Warning
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Place the cover on the NAS.
TS-x73AU User Guide
Installation and Conguration 17
2. Slide the cover forward.
3. Tighten the screws.
TS-x73AU User Guide
Installation and Conguration 18
4. Connect all cables and external attachments.
5. Connect the power cord to the electrical outlet.
6. Power on the device.
Drive Installation
The TS-x73AU is compatible with 3.5-inch and 2.5-inch hard drives, and 2.5-inch solid state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Tip
For the list of compatible drive models, go to https://www.qnap.com/compatibility.
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
TS-x73AU User Guide
Installation and Conguration 19
1. Power o the NAS.
2. Remove the drive tray.
a. Pull the tray handle outward.
b. Pull the tray out.
3. Install a drive on the tray.
a. Place the tray on the drive so that the holes on the tray are aligned with those on the drive.
b. Attach the screws.
TS-x73AU User Guide
Installation and Conguration 20
4. Load the tray into the bay.
a. Insert the tray into the bay.
b. Slide the tray into the bay.
c. Push the handle.
d. Lock the tray.
TS-x73AU User Guide
Installation and Conguration 21
5. Power on the NAS.
Installing 2.5-inch Hard Drives or Solid State Drives on 3.5-inch Trays
Tip
For the list of compatible drive models, go to https://www.qnap.com/compatibility.
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power o the NAS.
2. Remove the drive tray.
a. Pull the tray handle outward.
b. Pull the tray out.
TS-x73AU User Guide
Installation and Conguration 22
3. Install a drive on the tray.
a. Place the tray on the drive so that the holes on the tray are aligned with those on the drive.
b. Attach the screws.
4. Load the tray into the bay.
TS-x73AU User Guide
Installation and Conguration 23
a. Insert the tray into the bay.
b. Slide the tray into the bay.
c. Push the handle.
d. Lock the tray.
5. Power on the NAS.
Replacing Memory Modules
The TS-x73AU has two memory slots. You can increase the memory capacity of the NAS by upgrading
memory modules. For optimal dual-channel performance, replace memory modules in all four slots at the
same time.
Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP
memory modules from authorized resellers.
Important
Ensure that each pair uses identical modules.
Warning
• Only qualied personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
1. Power o the device.
TS-x73AU User Guide
Installation and Conguration 24
2. Remove the case cover.
For details, see Removing the Case Cover.
3. Remove an existing module.
a. Push the retention clips outward simultaneously to release the module.
b. Verify that the module has tilted upward and is completely released from the slot.
Warning
Attempting to remove a module that is not completely released may damage the module and
the motherboard.
c. Hold the module by the edges.
4. Install a new module.
TS-x73AU User Guide
Installation and Conguration 25
a. Align the notch with the ridge in the slot.
b. Insert the module into the slot.
c. Verify that the metal connectors are completely inserted into the slot.
d. Carefully press down on the module until the retention clips lock the module into place.
5. Attach the case cover.
For details, see Attaching the Case Cover.
6. Verify that the module is recognized by the device.
a. Log on to QTS as administrator.
b. Go to Control Panel > System > System Status > Hardware Information .
c. Check the value for Total memory.
7. Power on the device.
Installing Expansion Cards
The TS-x73AU supports selected expansion cards, some of which require QNAP PCIe brackets.QNAP-branded
expansion cards purchased from the company website are shipped with the brackets necessary to t the
TS-x73AU.
Warning
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
TS-x73AU User Guide
Installation and Conguration 26
•
Other moving components: Keep your hands and other body parts away from other
moving components.
Note
Check the expansion card power supply requirements and compatibility list before
installation. For more information, see www.qnap.com/compatibility.
Installing Expansion Cards on the TS-873AU and TS-873AU-RP
1. Power o the device.
2. Remove the case cover.
For details, see Removing the Case Cover.
3. Remove the PCIe cover.
a. Remove the screw that secures the cover to the chassis.
b. Pull the cover away from the slot.
4. Optional: Attach the QNAP bracket to the expansion card.
a. Remove all screws of the existing bracket.
TS-x73AU User Guide
Installation and Conguration 27
b. Carefully pull the bracket away from the card.
c. Attach the QNAP bracket to the card using the same screws.
d. Verify that the bracket does not move.
5. Install the expansion card.
a. Hold the card by the edges.
b. Insert the card into the slot.
c. Attach the screw.
TS-x73AU User Guide
Installation and Conguration 28
6. Attach the case cover.
For details, see Attaching the Case Cover.
7. Power on the device.
Installing Expansion Cards on the TS-1273AU-RP and TS-1673AU-RP
1. Power o the device.
2. Remove the case cover.
For details, see Removing the Case Cover.
3. Remove the PCIe cover.
a. Remove the screw that secures the bracket to the chassis.
TS-x73AU User Guide
Installation and Conguration 29
b. Pull the bracket away from the chassis.
c. Remove the screw that secures the cover to the bracket.
d. Pull the cover away from the slot.
4. Optional: Attach the QNAP bracket to the expansion card.
a. Remove all screws of the existing bracket.
TS-x73AU User Guide
Installation and Conguration 30
b. Carefully pull the bracket away from the card.
c. Attach the QNAP bracket to the card using the same screws.
d. Verify that the bracket does not move.
5. Install the expansion card.
a. Hold the card by the edges.
b. Insert the card into the slot.
c. Attach the screw.
TS-x73AU User Guide
Installation and Conguration 31
6. Insert the PCIe bracket.
a. Line up the riser card connector on the PCIe slot on the motherboard.
b. Insert the PCIe bracket.
c. Attach the screws of the PCIe bracket to the chassis.
TS-x73AU User Guide
Installation and Conguration 32
7. Attach the case cover.
For details, see Attaching the Case Cover.
8. Power on the device.
Installing a Dual-Slot PCIe Bracket with Riser Card into A Single-Slot PCIe Bracket
The TS-873AU and TS-873AU-RP are compatible with a dual-slot PCIe bracket with riser card. For details,
please see table below.
You can purchase PCIe bracket accessories from QNAP or an authorized reseller.
For details, go to https://shop.qnap.com/.
NAS Model Accessory Part Number
• TS-873AU
• TS-873AU-RP
BRKT-RISER-2P-2U
1. Power o the device.
2. Remove the case cover.
For details, see Removing the Case Cover.
3. Remove the screws that attach the bracket to the chassis.
4. Pull away the bracket from the chassis.
TS-x73AU User Guide
Installation and Conguration 33
5. Attach the dual-slot PCIe bracket with riser card.
a. Attach the screws of the riser card to the dual-slot PCIe bracket.
b. Insert the PCIe bracket into the slot.
c. Attach the riser card connector to the system board.
d. Attach the screws of the PCIe bracket to the chassis.
TS-x73AU User Guide
Installation and Conguration 34
6. Attach the case cover.
For details, see Attaching the Case Cover.
7. Power on the device.
Hot-Swapping Redundant Power Supply Units
Warning
The NAS may have one or more power supply unit (PSU) cords. To avoid serious injuries,
a trained service technician must disconnect all PSU cords before installing or replacing
system components.
Note
This section is only applicable to TS-873AU-RP, TS-1273AU-RP, TS-1673AU-RP models.
1. Power o the device.
2. Disconnect the power cord from the electrical outlet and the PSU that you are replacing.
3. Firmly press the latch toward the handle and then pull the PSU out.
TS-x73AU User Guide
Installation and Conguration 35
4. Insert the new PSU.
5. Connect the power cord to the PSU and the electrical outlet.
6. Power on the device.
7. Enable alerts for PSU failures.
a. Log on to QTS as administrator.
b. Go to Control Panel > System > Hardware > General .
c. Select Enable Redundant Power Supply Mode.
d. Click Apply.
TS-x73AU User Guide
Installation and Conguration 36
Expansion Unit Installation
The TS-x73AU is compatible with various QNAP expansion units. For details, please see table below.
You can purchase storage expansion accessories from QNAP or an authorized reseller.
For details, go to https://shop.qnap.com/.
For the list of compatible expansion units and the maximum number of applicable expansion units, go to
http://www.qnap.com/go/compatibility-expansion.
Expansion Unit
Model
Description Required Accessories
REXP-1620U-RP • Uses a SAS 12 Gbps (SFF-8644) interface
• Supports SAS/SATA HDD/SSD
• SAS-12G2E storage expansion
card
• mini-SAS SFF-8644 cable
• RAIL-A03-57
REXP-1220U-RP
REXP-1610U-RP • Uses a SAS 6 Gbps (SFF-8644) interface
• Supports SATA HDD/SSD
REXP-1210U-RP
TL-D400S • Uses a SAS 6 Gbps (SFF-8088) interface
• Supports SATA HDD/SSD
• 1 x SFF-8088 connector cable
• QXP-400eS-A1164 host bus
adapter
TL-D800S • 2 x SFF-8088 connector cables
• QXP-800eS-A1164 host bus
adapter
TL-D1600S • 4 x SFF-8088 to SFF-8644
connector cables
• QXP-1600eS host bus adapter
TL-R400S • 1 x SFF-8088 connector cable
• QXP-400eS-A1164 host bus
adapter
• RAIL-B02
TL-R1200S-RP • 3 x SFF-8088 to SFF-8644
connector cables
• QXP-1600eS host bus adapter
• RAIL-B02
TR-004 • Uses a USB 3.2 Gen 1 Type-C interface
• Supports SATA drives
USB 3.2 Gen 1 Type-A to Type-C cable
TR-004U • USB 3.2 Gen 1 Type-A to Type-C
cable
• RAIL-B02
TR-002 • Uses a USB 3.2 Gen 2 Type-C interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to Type-C
cable
• USB 3.2 Gen 2 Type-C to Type-C
cable
TS-x73AU User Guide
Installation and Conguration 37
Expansion Unit
Model
Description Required Accessories
TL-D800C • Uses a USB 3.2 Gen 2 Type-C interface
• Supports SATA drives
USB 3.2 Gen 2 Type-C to Type-C cable
TL-R1200C-RP • USB 3.2 Gen 2 Type-C to Type-C
cable
• RAIL-B02
Connecting SAS Expansion Units
To connect the device to SAS expansion units, a storage expansion card must be installed in the device.
For required accessory details, see Expansion Unit Installation.
1. Install a storage expansion card on the PCIe slot.
For details, see Installing Expansion Cards.
2. Connect the expansion units to the device using the following topology.
TS-x73AU User Guide
Installation and Conguration 38
3. Power on the expansion units.
4. Verify that the expansion units are recognized by the device.
a. Log on to QTS as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
c. Verify that the expansion units are listed.
Connecting SATA JBOD Expansion Units
To connect the device to SATA JBOD expansion units, a host bus adapter must be installed on the NAS. For
required accessories details, see Expansion Unit Installation.
1. Power o the NAS.
TS-x73AU User Guide
Installation and Conguration 39
2. Install a host bus adapter on the PCIe slot.
Important
The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a host
device. Third-party host bus adapters are not compatible with QNAP JBOD enclosures.
For details, see Installing Expansion Cards.
3. Connect the expansion units to the NAS using the following topology.
Note
This image shows connecting the NAS to a TL-R400S.
4. Power on the SATA JBOD expansion units.
5. Power on the NAS.
6. Verify that the expansion units are recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
c. Verify that the expansion units are listed.
Connecting USB Expansion Units
To connect the device to USB expansion units, USB Type-A to USB Type-C cables or USB Type-C to USB Type-C
cables are required.
For required accessories details, see Expansion Unit Installation.
1. Connect the expansion unit to the NAS.
a. Connect the USB cable to the USB Type-C port on the expansion unit.
b. Connect the USB cable to a USB 3.2 Gen 2 Type-A port on the NAS.
TS-x73AU User Guide
Installation and Conguration 40
2. Power on the expansion units.
3. Verify that the expansion units are recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
c. Verify that the expansion units are listed.
Rail Kits
The TS-x73AU is compatible with the following models:
• RAIL-B02
Rail kits are not included with the NAS and must be purchased separately. For details, contact an authorized
reseller or go to http://shop.qnap.com.
You can nd installation information in the rail kit package.
QTS Installation
The TS-x73AU uses the QNAP QTS operating system. You can install QTS using any of the following methods.
TS-x73AU User Guide
Installation and Conguration 41
Method Description Requirements
Qnder Pro
installation
(Recommended)
If the NAS is connected to your local area
network, you can do the following:
• Locate the NAS using Qnder Pro.
• Complete the steps in the Smart
Installation Guide wizard.
For details, see Installing QTS Using
Qnder Pro.
• Computer
• Network cable
•Qnder Pro installer
Cloud installation If the NAS is connected to the internet,
you can do the following:
• Scan the QR code on the NAS.
• Log into your myQNAPcloud account.
• Use myQNAPcloud Link to remotely
access your NAS.
• Complete the steps in the Smart
Installation Guide wizard.
For details, see Installing QTS Using the
Cloud Key.
• Computer or mobile device
• Network cable
• myQNAPcloud account
• Cloud Key
Installing QTS Using Qnder Pro
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Power on the NAS.
2. Connect the NAS to your local area network.
3. Run Qnder Pro on a computer that is connected to the same local area network.
Note
To download Qnder Pro, go to https://www.qnap.com/utilities.
4. Locate the NAS in the list and then double-click the name or IP address.
The Smart Installation Guide opens in the default web browser.
5. Click Start Smart Installation Guide.
6. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
7. Click Next.
8. Specify the time zone, date, and time.
TS-x73AU User Guide
Installation and Conguration 42
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
9. Click Next.
10. Select Obtain an IP address automatically (DHCP).
11. Click Next.
12. Select the types of devices that you will use to access shared folders on the NAS.
13. Click Next.
14. Review the settings.
15. Click Apply.
A conrmation message appears.
Warning
Clicking Conrm deletes all data on the drive before installing QTS.
16. Click Conrm.
QTS is installed.
Installing QTS Using the Cloud Key
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Power on the NAS.
2. Connect the NAS to the internet.
3. Go to the QNAP Cloud Installation page using one of the following methods:
• On your computer, go to http://install.qnap.com/.
• Scan the QR code on the NAS using a mobile device.
The web page lists all the uninitialized QNAP NAS devices on the local network.
4. Find your NAS from the list and then click Initialize.
Note
If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the
NAS.
The installation wizard opens in the default web browser.
5. Create an account or sign in to myQNAPcloud.
Note
You must return to this page to complete the installation after creating an account.
6. Specify the myQNAPcloud device name for the NAS.
TS-x73AU User Guide
Installation and Conguration 43
Note
• The myQNAPcloud device name is used when remotely accessing the NAS.
• For security purposes, the myQNAPcloud Link remote connection service will be disabled
on your NAS after initialization. You can enable it by connecting to QTS through LAN and
then installing myQNAPcloud Link.
7. Click Next.
The Smart Installation Guide opens in the default web browser.
8. Click Start Smart Installation Guide.
9. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
10. Click Next.
11. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
12. Click Next.
13. Select Obtain an IP address automatically (DHCP).
14. Click Next.
15. Select the types of devices that you will use to access shared folders on the NAS.
16. Click Next.
17. Review the settings.
18. Click Apply.
A conrmation message appears.
Warning
Clicking Conrm deletes all data on the drive before installing QTS.
19. Click Conrm.
QTS is installed.
TS-x73AU User Guide
Installation and Conguration 44
4. Basic Operations
This chapter describes basic NAS operations.
Power Button
Operation User Action Result
Power on Press the button once. The device powers on.
Power o Press and hold the button for 3
seconds.
The device powers o.
Force power o Press and hold the button for 5
seconds.
The device powers o.
Important
Use this method only
when the device is
unresponsive.
LEDs
LEDs indicate the system status and related information when the device is powered on. The following
LED information applies only when the drive is correctly installed and when the device is connected to the
network or to a host.
For details on the location of the LEDs, see Components .
Note
Only TS-873AU and TS-873AU-RP models have expansion unit LEDs.
TS-x73AU User Guide
Basic Operations 45
LED Status Description
System Status Flashes green and red
alternately every 0.5 seconds
• The drive is being formatted.
• The device is being initialized.
• The operating system is being updated.
• RAID rebuilding is in progress.
• Online RAID Capacity Expansion is in progress.
• Online RAID Level Migration is in progress.
• The rmware is being updated.
Important
When updating the rmware, do not remove
the power cord or USB cable, and do not
force-exit the application.
Red • The drive is invalid.
• The disk volume has reached its full capacity.
• The disk volume is about to reach its full capacity.
• The system fan is not functioning.
• An error occurred when accessing (read/write) the data.
• A bad sector is detected on the hard drive.
• The device is in degraded read-only mode (two member
drives failed in RAID 5 or RAID 6 but the data can still be
read).
• A hardware self-test error occurred.
Flashes red every 0.5 seconds The device is in degraded mode (one member drive failed in
RAID 1, RAID 5, or RAID 6).
Flashes green every 0.5
seconds
• The device is not congured.
• A drive is not formatted.
Flashes green every 2
seconds
All drives are in standby mode.
Flashes green every second The device is not congured.
Green The device is ready.
O • All drives are in standby mode.
• The device is powered o.
LAN Orange A network connection has been established.
Flashes orange The device is being accessed from the network.
2.5 Gigabit
Ethernet
speed
Green The network connection is operating at 2.5 Gbps.
Orange • The network connection is operating at 1 Gbps.
• The network connection is operating at 100 Mbps.
O The network connection is operating at 10 Mbps.
TS-x73AU User Guide
Basic Operations 46
LED Status Description
2.5 Gigabit
Ethernet
activity
Orange A network connection has been established.
Flashes orange The device is being accessed from the network.
O There is no network connection.
Drive Flashes red The data is being accessed and a read/write error occurs
during the process.
Red • A drive read/write error occurred.
• The drive temperature is over the threshold.
Flashes green • Data is being accessed.
• Data is being copied.
Green • The drive can be accessed.
• The device is powered on.
O No drive was detected.
Expansion
Unit
Blue A QNAP expansion unit is connected.
O No USB or SATA external storage devices connected.
Audio Alert
Duration Frequency Description
Short beep (0.5 seconds) 1 • The NAS is starting up.
• When the reset button is pressed for 3 seconds,
the NAS resets congurations.
• When the reset button is pressed for 10 seconds,
the NAS resets congurations and reboots.
• The operating system was updated.
3 Cannot detect installed disk.
TS-x73AU User Guide
Basic Operations 47
Duration Frequency Description
Long beep (1.5 seconds) 3 (every 5 minutes) • A power error occurred.
• The system fan is not functioning.
• The fan module has been removed.
2 • The storage pool is about to reach full capacity.
• The storage pool has reached full capacity.
• A storage pool status error occurred.
• The disk volume is about to reach its full
capacity.
• The disk volume has reached its full capacity.
• A volume status error occurred.
• A drive is plugged in or out.
• The iSCSI is about to reach full capacity.
1 • The NAS was powered o by force shutdown
(hardware shutdown).
• The NAS was powered on successfully and is
ready.
Long and short beeps 1 long and 2 short beeps The JBOD expansion unit has been removed.
TS-x73AU User Guide
Basic Operations 48
Reset Button
Operation User Action Result
Basic system reset Press and hold the button for 3
seconds.
The following settings are reset to
default:
• System administrator
password: The default
password is the rst MAC
address in uppercase letters
without special characters. For
example, if the rst MAC
address is 00-08-9B-F6-15-75,
then the admin password will
be 00089BF61575.
Tip
You can nd the rst MAC
address using Qnder
Pro. A label attached to
the device also lists the
address as MAC1.
• TCP/IP conguration:
• Obtain IP address
settings automatically via
DHCP
• Disable jumbo frames
• If port trunking is enabled
(multi-LAN models only),
the port trunking mode
is reset to “Active Backup
(Failover)”.
• System port: 8080 (system
service port)
• Security level: Low (Allow all
connections)
• LCD panel password: (blank)
• VLAN: Disabled
Advanced system reset Press and hold the button for 15
seconds.
The default factory settings are
restored.
• To retrieve old data after
an advanced system reset,
recreate the previous folder
structure on the NAS.
TS-x73AU User Guide
Basic Operations 49
5. NAS Migration
You can migrate data and settings from your current NAS to another NAS model with minimal disruptions
by installing all the hard drives from the source NAS to the destination NAS. RAID conguration and other
settings are retained on the destination NAS after migration.
NAS Migration Requirements
You can only migrate drives to specic NAS models, depending on your source NAS. For the list of NAS
models compatible with direct NAS migration, see https://www.qnap.com/en/nas-migration.
Your device must meet the following requirements:
• QTS NAS supports several types of NAS migration:
• ARM NAS to an ARM NAS
• x86 NAS to an x86 NAS
• ARM NAS to an x86 NAS
Note
You cannot migrate from an x86 NAS to an ARM NAS.
• The destination NAS must run on the same QTS version as the source NAS (or later).
• The destination NAS must have sucient free drive bays to accommodate all the drives that you are
migrating from the source NAS.
For NAS models that do not support NAS migration, you can migrate existing data using HBS. For details, see
Copying NAS Data Using HBS.
Status and Setting Changes after NAS Migration
The status of NAS data and settings varies after migration.
Data and Settings After NAS Migration
Registered myQNAPcloud name Your registered myQNAPcloud name is not migrated.
Encrypted disk volumes If the NAS does not support le system encryption,
encrypted disk volumes are not migrated.
Warning
To prevent data loss, back up and save the
encryption keys of encrypted disk volumes in
a safe place. You can also choose to decrypt
disk volumes before migration.
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NAS Migration 50
Data and Settings After NAS Migration
Shared folders All shared folders and the downloaded les stored in them
are retained.
Warning
To prevent data loss, back up and save
encryption keys or passwords of encrypted
shared folders in a safe place before
migration.
Important
Folder permissions on the destination NAS
must be recongured after migration.
Network • If the number of network ports or network port
specications on the destination NAS is dierent from
the source NAS, the following network and virtual
settings may change and require reconguration:
port trunking, virtual machines, Thunderbolt, USB
QuickAccess, and more.
• You must recongure network settings when the source
NAS is running on QTS 4.3.5 or earlier versions.
Windows AD conguration Windows AD congurations must be recongured.
Licenses Licenses are not migrated.
Warning
To prevent losing all your software licenses,
QNAP recommends deactivating licenses on
the source NAS before data migration.
Applications If the destination NAS has less RAM than the source NAS,
the following features and applications might not function:
Virtualization Station, Qsirch, and Snapshots.
Services Only services supported by the destination NAS are
available.
Multimedia features Some multimedia features are disabled by default.
Migrating a NAS
Important
Before performing NAS migration, ensure that you understand all requirements and
possible changes after migration.
For details see the following topics:
•NAS Migration Requirements
•Status and Setting Changes After NAS Migration
1. Power o the source NAS and the destination NAS.
2. Remove the drives.
Important
QNAP recommends following the source NAS drive order when installing the drives. Take note
of the drive tray order when removing the drives.
TS-x73AU User Guide
NAS Migration 51
a. Remove the drives from the source NAS.
b. Remove the drive trays from the destination NAS.
3. Install the drives.
a. Install source NAS drives onto the destination NAS drive trays.
b. Insert the drive trays into the destination NAS.
4. Power on the destination NAS.
5. Log on to QTS as an administrator on the destination NAS.
The destination NAS automatically checks for the latest rmware update.
Migrating NAS Data Using HBS
For NAS models that do not support direct migration, you can initialize the destination NAS then copy data
from the source NAS to the destination NAS using HBS 3.
Preparing the Destination NAS
1. Log on to QTS.
2. Create one or more storage pools.
For details, see the Creating a Storage Pool topic in the QTS user guide.
3. Create one or more volumes.
For details, see the Volume Creation topic in the QTS user guide.
4. Create shared folders on the destination NAS.
For details, see the Creating a Shared Folder topic in the QTS user guide.
5. Install HBS 3 onto the destination NAS.
a. Go to App Center.
b. Search for HBS 3.
c. Click Install.
HBS 3 is installed on the destination NAS.
6. Enable the remote server settings on the destination NAS.
a. Go to App Center > HBS > Services .
b. Click Enable RTRR Server.
The RTRR server settings window appears.
c. Specify the RTRR Server settings.
TS-x73AU User Guide
NAS Migration 52
Setting Description
Password Specify a password that contains 1 to 16 characters
from any of the following groups:
• Letters: A to Z, a to z
• Numbers: 0 to 9
• Special characters: . - _ ~ ! @ # $ % ^ & ( ) { }
• Does not start or end with a space.
Port Specify a port number to access the RTRR server.
7. Click Apply.
A conrmation window appears.
8. Click OK.
The remote server settings are completed.
Creating a One-Way Sync Job
1. On the source NAS, go to App Center > HBS 3 > Sync .
2. Click Sync Now.
3. Select One-way Sync Job.
The Create a Sync Job window appears.
4. Click Remote NAS.
The Create a Storage Space window appears.
5. Select the destination NAS as the destination storage space and specify the following:
Setting Description
Name The name used to identify the storage space
IP address / Host name The IP address or host name used to access the
storage space
Tip
Click to scan for available devices.
Port The port number used to access the storage space
This value must be between 1 - 65535.
Password The password used to access the storage space
Use SSL connection Requires SSL connection when accessing the remote
NAS
6. Optional: Test the connection.
Test Description
Detect Server Tests the accessibility of the selected storage space.
Speed Test Tests the network connection speed of the selected
storage space.
7. Click Create.
TS-x73AU User Guide
NAS Migration 53
8. Click Select.
9. Select the paired folders.
Important
• All subfolders and les in the selected folder are selected.
• You can only sync up to 16 paired folders per job.
a. Under the source, click .
A dialog box opens.
b. Select a folder.
c. Click OK.
The dialog box closes.
d. Under the destination, click .
A dialog box opens.
e. Select a folder.
f. Click OK.
The dialog box closes.
g. Optional: Add more paired folders if necessary.
Tip
•Click to edit an existing folder.
•Click to delete an existing pair.
10. Click Next.
The Scheduling window appears.
11. Select Sync Now .
12. Click Next.
13. Review the job summary.
14. Click Create.
The source NAS runs the created one-way sync job.
Note
It may take several minutes to migrate shared folders from the source NAS to the destination
NAS.
Importing Local Users or Group Settings to the Destination NAS
1. Power on the source NAS.
2. Back up the users or group settings from the source NAS.
a. Log on to QTS.
TS-x73AU User Guide
NAS Migration 54
b. Click Import/Export Users.
The Import/Export Users window appears.
c. Select Export user and user group settings.
d. Click Next.
The NAS user and user group settings are exported as a le and downloaded onto your computer.
3. Import user settings on the source NAS to the destination NAS.
a. On the destination NAS, log on to QTS.
b. Go to Control Panel > Privilege > Users .
c. Click Import/Export Users.
d. Select Import user and user group settings.
Note
You can select whether to send a notication mail to newly created users or overwrite duplicate
users.
e. On your computer, select the user settings le exported from the source NAS.
For details, see Back up the source NAS users or group settings.
The source NAS user settings le is imported to the destination NAS.
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NAS Migration 55
6. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qnder Pro or myQNAPcloud to Locate the NAS
If Qnder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.
1. Power o the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qnder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QTS installation.
Hot-Swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
RAID Type Number of Disks Situation
RAID 1 2 One member drive fails
RAID 5 ≥ 3 One member drive fails
RAID 6 ≥ 4 One or two member drives fail
RAID 10 ≥ 4 (Must be an even number) One or two member drives in two dierent pairs fail.
RAID 50 ≥ 6 One disk per subgroup fails.
RAID 60 ≥ 8 Two disks per subgroup fail.
1. Log on to QTS.
2. Go to Main Menu > Storage & Snapshots > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the device.
6. Wait for 20 seconds or until the device beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Go to Main Menu > Storage & Snapshots > Storage Space .
11. Locate the storage pool that contains the new drive and then verify that the status is Rebuilding.
TS-x73AU User Guide
Troubleshooting 56
Recovering Unintentionally Removed Healthy Drives
The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from
unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, RAID 6,
RAID 10, RAID 50, or RAID 60 volume from degraded mode.
Disk Volume RAID Recovery Support Number of Disks Maximum Number of
Removed Drives
Single No 1 N/A
JBOD Yes ≥ 2
RAID 0 Yes
RAID 1 Yes 2 1
RAID 5 Yes ≥ 3
RAID 6 Yes ≥ 4 2
RAID 10 No ≥ 4 (Must be an even
number)
One or two member
drives in two dierent
pairs fail.
RAID 50 Yes ≥ 6 One disk per subgroup
fails.
RAID 60 Yes ≥ 8 Two disks per subgroup
fail.
Support and Other Resources
QNAP provides the following resources:
Resource URL
Documentation https://docs.qnap.com
Compatibility List https://www.qnap.com/compatibility/
NAS Migration Compatibility https://www.qnap.com/en/nas-migration
Expansion Unit Compatibility http://www.qnap.com/go/compatibility-expansion
Service Portal https://service.qnap.com
Product Support Status https://www.qnap.com/product/eol.php
Downloads https://download.qnap.com
Community Forum https://forum.qnap.com
QNAP Accessories Store https://shop.qnap.com/
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Troubleshooting 57
7. Glossary
Cloud Key
Unique 8-digit code assigned to each NAS device
myQNAPcloud Link
Enables you to access the NAS over the internet without conguring complex port forwarding settings
myQNAPcloud
Provides various remote access services such as DDNS and myQNAPcloud Link
QNAP ID
User account that enables you to use myQNAPcloud remote access and other QNAP services
Qnder Pro
QNAP utility that lets you locate and access QNAP NAS devices in your local area network
QTS
QNAP NAS operating system
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Glossary 58
8. Notices
This chapter provides information about warranty, disclaimers, licensing, and federal regulations.
Limited Warranty
QNAP oers limited warranty service on our products. Your QNAP-branded hardware product is warranted
against defects in materials and workmanship for a period of one (1) year or more from the date printed on
the invoice. ("Warranty Period"). Please review your statutory rights at www.qnap.com/warranty, which may
be amended from time to time by QNAP in its discretion.
Disclaimer
Information in this document is provided in connection with products of QNAP Systems, Inc. (the "QNAP").
No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by
this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes
no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of
QNAP products including liability or warranties relating to tness for a particular purpose, merchantability,
or infringement of any patent, copyright or other intellectual property right.
QNAP products are not intended for use in medical, life saving, life sustaining, critical control or safety
systems, or in nuclear facility applications.
In no event shall QNAP’s liability exceed the price paid for the product from direct, indirect, special,
incidental, or consequential damages resulting from the use of the product, its accompanying software,
or its documentation. QNAP makes no warranty or representation, expressed, implied, or statutory, with
respect to its products or the contents or use of this documentation and all accompanying software, and
specically disclaims its quality, performance, merchantability, or tness for any particular purpose. QNAP
reserves the right to revise or update its products, software, or documentation without obligation to notify
any individual or entity.
Back up the system periodically to avoid any potential data loss is recommended. QNAP disclaims any
responsibility of all sorts of data loss or recovery.
Should you return any components of the package of QNAP products such as NAS (Network Attached
Storage) for refund or maintenance, make sure they are carefully packed for shipping. Any form of damages
due to improper packaging will not be compensated.
All the features, functionality, and other product specications are subject to change without prior notice or
obligation. Information contained herein is subject to change without notice.
Further, the ® or ™ symbols are not used in the text.
GNU Public License
Version 3, 29 June 2007
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not
allowed.
Preamble
The GNU General Public License is a free, copy left license for software and other kinds of works.
The licenses for most software and other practical works are designed to take away your freedom to share
and change the works. By contrast, the GNU General Public License is intended to guarantee your freedom
to share and change all versions of a program--to make sure it remains free software for all its users. We,
TS-x73AU User Guide
Notices 59
the Free Software Foundation, use the GNU General Public License for most of our software; it applies also
to any other work released this way by its authors. You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are
designed to make sure that you have the freedom to distribute copies of free software (and charge for them
if you wish), that you receive source code or can get it if you want it, that you can change the software or use
pieces of it in new free programs, and that you know you can do these things.
To protect your rights, we need to prevent others from denying you these rights or asking you to surrender
the rights. Therefore, you have certain responsibilities if you distribute copies of the software, or if you
modify it: responsibilities to respect the freedom of others.
For example, if you distribute copies of such a program, whether gratis or for a fee, you must pass on to the
recipients the same freedoms that you received. You must make sure that they, too, receive or can get the
source code. And you must show them these terms so they know their rights.
Developers that use the GNU GPL protect your rights with two steps: (1) assert copyright on the software,
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The precise terms and conditions for copying, distribution and modication follow.
Terms and Conditions
1. Denitions.
“This License” refers to version 3 of the GNU General Public License.
“Copyright” also means copyright-like laws that apply to other kinds of works, such as semiconductor
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An interactive user interface displays “Appropriate Legal Notices” to the extent that it includes a
convenient and prominently visible feature that (1) displays an appropriate copyright notice, and (2)
TS-x73AU User Guide
Notices 60
tells the user that there is no warranty for the work (except to the extent that warranties are provided),
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5. Conveying Verbatim Copies.
TS-x73AU User Guide
Notices 61
You may convey verbatim copies of the Program's source code as you receive it, in any medium,
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d. Convey the object code by oering access from a designated place (gratis or for a charge), and
oer equivalent access to the Corresponding Source in the same way through the same place
TS-x73AU User Guide
Notices 62
at no further charge. You need not require recipients to copy the Corresponding Source along
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8. Additional Terms.
“Additional permissions” are terms that supplement the terms of this License by making exceptions
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applicable law. If additional permissions apply only to part of the Program, that part may be used
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regard to the additional permissions.
When you convey a copy of a covered work, you may at your option remove any additional permissions
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removal in certain cases when you modify the work.) You may place additional permissions on
material, added by you to a covered work, for which you have or can give appropriate copyright
permission.
TS-x73AU User Guide
Notices 63
Notwithstanding any other provision of this License, for material you add to a covered work, you may
(if authorized by the copyright holders of that material) supplement the terms of this License with
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You may not propagate or modify a covered work except as expressly provided under this License. Any
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Moreover, your license from a particular copyright holder is reinstated permanently if the copyright
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Termination of your rights under this section does not terminate the licenses of parties who have
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10.
10. Acceptance Not Required for Having Copies.
You are not required to accept this License in order to receive or run a copy of the Program. Ancillary
propagation of a covered work occurring solely as a consequence of using peer-to-peer transmission to
receive a copy likewise does not require acceptance. However, nothing other than this License grants
you permission to propagate or modify any covered work. These actions infringe copyright if you do
not accept this License. Therefore, by modifying or propagating a covered work, you indicate your
acceptance of this License to do so.
TS-x73AU User Guide
Notices 64
11. Automatic Licensing of Downstream Recipients.
Each time you convey a covered work, the recipient automatically receives a license from the original
licensors, to run, modify and propagate that work, subject to this License. You are not responsible for
enforcing compliance by third parties with this License.
An “entity transaction” is a transaction transferring control of an organization, or substantially all assets
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You may not impose any further restrictions on the exercise of the rights granted or armed under
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of rights granted under this License, and you may not initiate litigation (including a cross-claim or
counterclaim in a lawsuit) alleging that any patent claim is infringed by making, using, selling, oering
for sale, or importing the Program or any portion of it.
12. Patents.
A “contributor” is a copyright holder who authorizes use under this License of the Program or a work
on which the Program is based. The work thus licensed is called the contributor's “contributor version”.
A contributor's “essential patent claims” are all patent claims owned or controlled by the contributor,
whether already acquired or hereafter acquired, that would be infringed by some manner, permitted
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be infringed only as a consequence of further modication of the contributor version. For purposes of
this denition, “control” includes the right to grant patent sublicenses in a manner consistent with the
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Each contributor grants you a non-exclusive, worldwide, royalty-free patent license under the
contributor's essential patent claims, to make, use, sell, oer for sale, import and otherwise run,
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In the following three paragraphs, a “patent license” is any express agreement or commitment,
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If you convey a covered work, knowingly relying on a patent license, and the Corresponding Source
of the work is not available for anyone to copy, free of charge and under the terms of this License,
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cause the Corresponding Source to be so available, or (2) arrange to deprive yourself of the benet of
the patent license for this particular work, or (3) arrange, in a manner consistent with the requirements
of this License, to extend the patent license to downstream recipients. “Knowingly relying” means you
have actual knowledge that, but for the patent license, your conveying the covered work in a country,
or your recipient's use of the covered work in a country, would infringe one or more identiable
patents in that country that you have reason to believe are valid.
If, pursuant to or in connection with a single transaction or arrangement, you convey, or propagate by
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and works based on it.
A patent license is “discriminatory” if it does not include within the scope of its coverage, prohibits
the exercise of, or is conditioned on the non-exercise of one or more of the rights that are specically
granted under this License. You may not convey a covered work if you are a party to an arrangement
with a third party that is in the business of distributing software, under which you make payment to
the third party based on the extent of your activity of conveying the work, and under which the third
party grants, to any of the parties who would receive the covered work from you, a discriminatory
patent license (a) in connection with copies of the covered work conveyed by you (or copies made from
those copies), or (b) primarily for and in connection with specic products or compilations that contain
the covered work, unless you entered into that arrangement, or that patent license was granted, prior
to 28 March 2007.
TS-x73AU User Guide
Notices 65
Nothing in this License shall be construed as excluding or limiting any implied license or other
defenses to infringement that may otherwise be available to you under applicable patent law.
13. No Surrender of Others' Freedom.
If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the
conditions of this License, they do not excuse you from the conditions of this License. If you cannot
convey a covered work so as to satisfy simultaneously your obligations under this License and any
other pertinent obligations, then as a consequence you may not convey it at all. For example, if you
agree to terms that obligate you to collect a royalty for further conveying from those to whom you
convey the Program, the only way you could satisfy both those terms and this License would be to
refrain entirely from conveying the Program.
14. Use with the GNU Aero General Public License.
Notwithstanding any other provision of this License, you have permission to link or combine any
covered work with a work licensed under version 3 of the GNU Aero General Public License into a
single combined work, and to convey the resulting work. The terms of this License will continue to
apply to the part which is the covered work, but the special requirements of the GNU Aero General
Public License, section 13, concerning interaction through a network will apply to the combination as
such.
15. Revised Versions of this License.
The Free Software Foundation may publish revised and/or new versions of the GNU General Public
License from time to time. Such new versions will be similar in spirit to the present version, but may
dier in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program species that a certain
numbered version of the GNU General Public License “or any later version” applies to it, you have
the option of following the terms and conditions either of that numbered version or of any later
version published by the Free Software Foundation. If the Program does not specify a version number
of the GNU General Public License, you may choose any version ever published by the Free Software
Foundation.
If the Program species that a proxy can decide which future versions of the GNU General Public
License can be used, that proxy's public statement of acceptance of a version permanently authorizes
you to choose that version for the Program.
Later license versions may give you additional or dierent permissions. However, no additional
obligations are imposed on any author or copyright holder as a result of your choosing to follow a
later version.
16. Disclaimer of Warranty.
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW.
EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES
PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE
PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL
NECESSARY SERVICING, REPAIR OR CORRECTION.
17. Limitation of Liability.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY
COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS THE PROGRAM
AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE
PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE
OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE
WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
18. Interpretation of Sections 16 and 17.
TS-x73AU User Guide
Notices 66
If the disclaimer of warranty and limitation of liability provided above cannot be given local legal eect
according to their terms, reviewing courts shall apply local law that most closely approximates an
absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of
liability accompanies a copy of the Program in return for a fee.
END OF TERMS AND CONDITIONS
CE Notice
This QNAP NAS complies with CE Compliance Class A.
UKCA Notice
This device complies with the UKCA requirements for products sold in Great Britain.
FCC Notice
FCC Class A Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated
in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy, and if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.
Important
TS-x73AU User Guide
Notices 67
Any modications made to this device that are not approved by QNAP Systems, Inc. may
void the authority granted to the user by the FCC to operate this equipment.
VCCI Notice
この装置は、クラス A 情報技術装置です。この装置を家庭環境で使用すると電波
妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよう要求されることがありま
す。
VCCI–A
BSMI Notice
警告使用者：這是甲類的資訊產品，在居住的環境中使用時，可能會造成射頻干擾，在
這種情況下，使用者會被要求採取某些適當的對策。
SJ/T 11364-2006
本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS
标准规定的限量要求。
本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品可能
包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。
部件名称 有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(CR(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
壳体 0 0 0 0 0 0
显示 0 0 0 0 0 0
印刷电路板 0 0 0 0 0 0
金属螺帽 0 0 0 0 0 0
电缆组装 0 0 0 0 0 0
TS-x73AU User Guide
Notices 68
部件名称 有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(CR(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
风扇组装 0 0 0 0 0 0
电力供应组装 0 0 0 0 0 0
电池 0 0 0 0 0 0
O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。
TS-x73AU User Guide
Notices 69