Table of Contents
QNAP TS-231P3 + 2x ST10000VN0008 10TB HDD User Manual
Displayed below is the user manual for TS-231P3 + 2x ST10000VN0008 10TB HDD by QNAP which is a product in the NAS & Storage Servers category. This manual has pages.
Related Manuals
TS-x31P3
TS-231P3
TS-431P3
User Guide
Document Version: 1
13/05/2020
Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-x31P3..................................................................................................................................... 4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 6
Components................................................................................................................................................. 6
Front Panel...............................................................................................................................................6
Rear Panel................................................................................................................................................7
System Board...........................................................................................................................................8
Drive Numbering.......................................................................................................................................8
Safety Information.........................................................................................................................................9
Installation Requirements........................................................................................................................... 10
Setting Up the NAS.....................................................................................................................................10
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 12
Installing Drives...................................................................................................................................... 12
Replacing Memory Modules...................................................................................................................16
QTS Installation.......................................................................................................................................... 26
Installing QTS Using Qfinder Pro........................................................................................................... 26
Installing QTS Using the Cloud Key....................................................................................................... 27
4. Basic Operations
Power Button.............................................................................................................................................. 30
Reset Button............................................................................................................................................... 30
USB One Touch Copy Button..................................................................................................................... 31
LEDs........................................................................................................................................................... 31
Audio Alert.................................................................................................................................................. 34
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 35
Hot-swapping Failed Drives........................................................................................................................35
Recovering Unintentionally Removed Healthy Drives................................................................................ 36
Support and Other Resources.................................................................................................................... 36
6. Glossary
CloudKey.................................................................................................................................................... 37
myQNAPcloud Link.....................................................................................................................................37
myQNAPcloud............................................................................................................................................ 37
myQNAPcloud ID........................................................................................................................................37
Qfinder Pro................................................................................................................................................. 37
QTS.............................................................................................................................................................37
7. Notices
Limited Warranty.........................................................................................................................................38
Disclaimer................................................................................................................................................... 38
TS-x31P3 User Guide
1
GNU Public License....................................................................................................................................38
FCC Notice................................................................................................................................................. 46
CE Notice....................................................................................................................................................46
SJ/T 11364-2006.........................................................................................................................................47
2
1. Preface
About This Guide
This guide provides information on the QNAP TS-x31P3 NAS and step-by-step instructions on installing the
hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-x31P3 User Guide
Preface 3
2. Product Overview
This chapter provides basic information about the QNAP TS-x31P3 NAS.
About the TS-x31P3
The TS-x31P3 is a user-friendly NAS designed for synchronization and remote access. The NAS is powered
by an Annapurna Labs Alpine AL-314 dual-core processor and DDR3L RAM. Available in either 2-drive bay
or 4-drive bay models, the TS-x31P3 supports SATA 6 Gbps and also backward compatible with SATA 3
Gbps. The TS-x31P3 includes 3 USB 3.2 Gen 1 ports and two gigabit LAN ports.
Hardware Specifications
Ordering P/N Drive bays Memory Power supply
TS-231P3-2G 2 2 GB Single
TS-231P3-4G 2 4 GB Single
TS-431P3-2G 4 2 GB Single
TS-431P3-4G 4 4 GB Single
Component TS-231P3-2G
TS-231P3-4G
TS-431P3-2G
TS-431P3-4G
Processor
CPU Annapurna Labs AL-314
Frequency Dual-core 1.7 GHz
Architecture ARM 32-bit
Encryption engine AES-256
Memory
Pre-installed memory • 2 GB RAM: 1 x 2 GB DDR3
• 4 GB RAM: 1 x 4 GB DDR3
• 2 GB RAM: 1 x 2 GB DDR3
• 4 GB RAM: 1 x 4 GB DDR3
Memory slots 1 x SODIMM DDR3L
Important
• Use only QNAP memory modules to maintain
system performance and stability. For NAS devices
with more than one memory slot, use QNAP
modules with identical specifications.
• Using unsupported modules may degrade
performance, cause errors, or prevent the
operating system from starting.
Maximum memory 8 GB RAM: 1 x 8 GB
Flash memory 512 MB (dual-boot OS protection)
Storage
Drive bays 2 x 3.5-inch SATA 6 Gpbs 4 x 3.5-inch SATA 6 Gbps
Note
The SATA 6 Gbps is backward compatible with the
SATA 3 Gbps.
TS-x31P3 User Guide
Product Overview 4
Component TS-231P3-2G
TS-231P3-4G
TS-431P3-2G
TS-431P3-4G
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Tip
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
SSD cache acceleration support 3.5-inch drive bays: 1 to 2 3.5-inch drive bays: 1 to 4
Hot-swapping Supported
Network
Gigabit Ethernet ports 1 x GbE RJ45
2.5 Gigabit Ethernet ports 1 x 2.5 GbE RJ45
External I/O Ports & Expansion Slots
USB ports Front: 1 x USB 3.0 Type-A
Note
This USB port supports One Touch Copy.
Rear: 2 x USB 3.0 Type-A
Interface
Buttons • Power
• Reset
• USB One Touch Copy
Dimensions
Form factor Tower
Dimensions (H x W x D) 161 x 102 x 219 mm
(6.34 x 4.01 x 8.62 in)
161 x 160 x 219 mm
(6.34 x 6.30 x 8.62 in)
Net weight 1.35 kg (2.98 lbs) 3 kg (6.61 lbs)
Others
Power supply unit 90W, 100-240V AC, 50/60 Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Sound level 19.2 db(A) 19.5 db(A)
Note
The sound level was tested at a bystander position,
which is within one meter of the NAS. The test NAS
operated at low speed with the maximum number of
drives installed.
Fans System: 1 x 120 mm, 12V DC fan
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
TS-x31P3 User Guide
Product Overview 5
Component TS-231P3-2G
TS-231P3-4G
TS-431P3-2G
TS-431P3-4G
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Package Contents
Item Quantity
TS-x31P3 1
AC power adapter 1
Power cord 1
Ethernet cables 2 x Cat5e
Drive tray keys 2
Screws for 3.5-inch drives • TS-231P3: 8
• TS-431P3: 16
Screws for 2.5-inch drives • TS-231P3: 6
• TS-431P3: 12
Quick Installation Guide (QIG) 1
Components
Front Panel
TS-x31P3 User Guide
Product Overview 6
No. Component No. Component
1 Status LED 6 Drive 3 LED
2 LAN LED 7 Drive 4 LED
3 USB LED 8 Power button
4 Drive 1 LED 9 USB One Touch Copy button
5 Drive 2 LED 10 USB 3.0 One Touch Copy Type-A port
Rear Panel
No. Component No. Component
1 Reset button 4 USB 3.0 Type-A ports
2 2.5 Gigabit Ethernet port 5 Power input
3 Gigabit Ethernet port 6 Kensington security slot
TS-x31P3 User Guide
Product Overview 7
System Board
TS-431P3
Note
The image does not include the chassis.
No. Component No. Component
1 Memory slot - -
Drive Numbering
TS-231P3
TS-x31P3 User Guide
Product Overview 8
TS-431P3
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operations.
General Instructions
• The NAS should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the NAS.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
The device may have one or more power supply unit (PSU) cords. To avoid serious injuries, a trained
service technician must disconnect all PSU cords before installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
TS-x31P3 User Guide
Product Overview 9
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to
direct sunlight, liquids, or chemicals
• Free from objects that may obstruct NAS
ventilation or apply pressure to the NAS or
power cord
Hardware and peripherals • Storage drives
Tip
For the list of compatible expansion
cards, go to https://www.qnap.com/
compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information in Safety Information carefully before setting
up the NAS or installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements
2. Install the drives.
TS-x31P3 User Guide
Product Overview 10
For details, see the following:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
3. Connect the power cord and all applicable cables.
4. Power on the NAS.
5. Install QTS.
For details, see QTS Installation
6. Log on to QTS.
TS-x31P3 User Guide
Product Overview 11
3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Installing Drives
The TS-x31P3 is compatible with 3.5-inch hard drives, 2.5-inch hard drives, and solid-state drives. All drive
bays support SSD cache acceleration.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
TS-x31P3 User Guide
Installation and Configuration 12
3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
b. Attach the screws.
4. Load the tray into the bay.
TS-x31P3 User Guide
Installation and Configuration 13
a. Insert the tray into the bay.
b. Push the handle.
5. Power on the NAS.
Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
TS-x31P3 User Guide
Installation and Configuration 14
3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
4. Load the tray into the bay.
TS-x31P3 User Guide
Installation and Configuration 15
a. Insert the tray into the bay.
b. Push the handle.
5. Power on the NAS.
Replacing Memory Modules
The NAS has one memory slot. You can increase the memory capacity of the NAS by upgrading the memory
module.
Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP
memory modules from authorized resellers.
Warning
• Only qualified personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
TS-x31P3 User Guide
Installation and Configuration 16
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
Important
Remember the number of each drive. The drive trays will need to be returned to their original
bays.
5. Remove the case cover.
a. Remove the screws that secure the case cover to the chassis.
TS-x31P3 User Guide
Installation and Configuration 17
Tip
The screws for the case cover are longer than those for other parts of the NAS.
b. Place the NAS on its right side.
c. Slide the case cover to the right so that the triangle icon is aligned with the unlock icon.
d. Pull the case cover up until it completely detaches from the chassis.
6. Remove the screws that secure the drive bay chassis to the back side of the NAS.
TS-x31P3 User Guide
Installation and Configuration 18
7. Remove the screws that secure the drive tray chassis to the NAS.
TS-x31P3 User Guide
Installation and Configuration 19
8. Carefully pull the drive tray chassis up until it completely detaches from the NAS.
9. Remove an existing module.
a. Push the retention clips outward simultaneously to release the module.
TS-x31P3 User Guide
Installation and Configuration 20
b. Verify that the module has tilted upward and is completely released from the slot.
Warning
Attempting to remove a module that is not completely released may damage the module and
the motherboard.
c. Hold the module by the edges.
d. Carefully slide the module out of the slot.
10. Install a new module.
a. Align the notch with the ridge in the slot.
b. Insert the module into the slot.
TS-x31P3 User Guide
Installation and Configuration 21
c. Verify that the metal connectors are completely inserted into the slot.
d. Carefully press down on the module until the retention clips lock the module into place.
11. Place the drive tray chassis onto the NAS.
a. Align the SATA connector on the drive tray chassis with the SATA port on the system board.
b. Carefully insert the SATA connector into the SATA slot.
12. Attach the screws that secure the drive tray chassis to the NAS.
TS-x31P3 User Guide
Installation and Configuration 22
13. Attach the screws that secure the drive tray chassis to the back side of the NAS.
TS-x31P3 User Guide
Installation and Configuration 23
14. Attach the case cover.
a. Align the triangle icon on the case cover with the unlock icon on the chassis.
b. Slide the case cover onto the chassis.
c. Slide the case cover to the left so that the triangle icon is aligned with the lock icon.
d. Place the NAS on its bottom side.
e. Attach the screws that secure the case cover to the chassis.
TS-x31P3 User Guide
Installation and Configuration 24
15. Return the drive trays to their original drive bays.
a. Insert the tray into the bay.
b. Push the handle until it is locked into place.
16. Connect all cables and external attachments.
17. Power on the NAS.
18. Verify that the module is recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Control Panel > System > System Status > Hardware Information .
TS-x31P3 User Guide
Installation and Configuration 25
c. Check the value for Total memory.
QTS Installation
Method Description Requirements
Qfinder Pro installation
(Recommended)
If the NAS is connected to your
local area network, you can do the
following:
• Locate the NAS using Qfinder
Pro.
• Complete the steps in the
Smart Installation Guide
wizard.
• Computer
• Network cable
• Qfinder Pro installer
Cloud installation If the NAS is connected to the
internet, you can do the following:
• Scan the QR code on the
NAS.
• Specify the Cloud Key.
• Log into your myQNAPcloud
account.
• Use myQNAPcloud Link to
remotely access your NAS.
Complete the steps in the
Smart Installation Guide
wizard.
For details, see
• Computer or mobile device
• myQNAPcloud account
• CloudKey
Installing QTS Using Qfinder Pro
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Power on the NAS.
2. Connect the NAS to your local area network.
3. Run Qfinder Pro on a computer that is connected to the same local area network.
Note
To download Qfinder Pro, go to https://www.qnap.com/utilities.
4. Locate the NAS in the list and then double-click the name or IP address.
5. Perform any of the following actions.
• To check for the latest available version, click Start.
The wizard downloads the latest available version, and then the NAS restarts after the download
is complete. If a newer version is not available, the wizard automatically displays the Smart
Installation Guide.
TS-x31P3 User Guide
Installation and Configuration 26
• To install the out-of-the-box version, click Skip.
6. Click Start Smart Installation Guide.
7. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
8. Click Next.
9. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
10. Click Next.
11. Select Obtain an IP address automatically (DHCP).
12. Click Next.
13. Select the types of devices that you will use to access shared folders on the NAS.
14. Click Next.
15. Review the settings.
16. Click Apply.
A confirmation message appears.
Warning
Clicking Confirm deletes all data on the drive before installing QTS.
17. Click Confirm.
QTS is installed.
Installing QTS Using the Cloud Key
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Power on the NAS.
2. Connect the NAS to the internet.
3. Go to the QNAP Cloud Installation page using one of the following methods:
• On your computer, go to http://install.qnap.com/.
• Scan the QR code on the NAS using a mobile device.
The web page lists all the uninitialized QNAP NAS devices on the local network.
4. Find your NAS from the list and then click Initialize.
TS-x31P3 User Guide
Installation and Configuration 27
Note
If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the
NAS.
The installation wizard opens in the default web browser.
5. Create an account or sign in to myQNAPcloud.
Note
You must return to this page to complete the installation after creating an account.
6. Specify the myQNAPcloud device name for the NAS.
Note
• The myQNAPcloud device name is used when remotely accessing the NAS.
• For security purposes, the myQNAPcloud Link remote connection service will be disabled
on your NAS after initialization. You can enable it by connecting to QTS through LAN and
then installing myQNAPcloud Link.
7. Click Next.
8. Perform any of the following actions.
• To check for the latest available version, click Start.
The wizard downloads the latest available version, and then the NAS restarts after the download
is complete. If a newer version is not available, the wizard automatically displays the Smart
Installation Guide.
• To install the out-of-the-box version, click Skip.
9. Click Start Smart Installation Guide.
10. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
11. Click Next.
12. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
13. Click Next.
14. Select Obtain an IP address automatically (DHCP).
15. Click Next.
16. Select the types of devices that you will use to access shared folders on the NAS.
17. Click Next.
TS-x31P3 User Guide
Installation and Configuration 28
18. Review the settings.
19. Click Apply.
A confirmation message appears.
Warning
Clicking Confirm deletes all data on the drive before installing QTS.
20. Click Confirm.
QTS is installed.
TS-x31P3 User Guide
Installation and Configuration 29
4. Basic Operations
This chapter describes basic NAS operations.
Power Button
Operation User Action Result
Power on Press the button once. The NAS powers on.
Power off Press and hold the button for 1.5
seconds.
The NAS powers off.
Force power off Press and hold the button for 5
seconds.
The NAS shuts down.
Important
Use this method only
when the NAS is
unresponsive.
Reset Button
Operation User Action Result
Basic system reset Press and hold the
button for 3 seconds.
The following settings are reset to default:
• System administrator password: MAC address of
adapter 1 without special characters. For example, if
the MAC address of adapter 1 is 11:22:33:44:55:66,
then the admin password will be 112233445566.
Tip
You can find the MAC address of adapter 1
using Qfinder Pro. A label attached to the
device also lists the address as MAC1.
• TCP/IP configuration:
• Obtain IP address settings automatically via
DHCP
• Disable jumbo frames
• If port trunking is enabled (multi-LAN models
only), the port trunking mode is reset to “Active
Backup (Failover)”.
• System port: 8080 (system service port)
• Security level: Low (Allow all connections)
• LCD panel password: (blank)
• VLAN: Disabled
Advanced system
reset
Press and hold the
button for 15 seconds.
The default factory settings are restored.
• To retrieve old data after an advanced system reset,
recreate the previous folder structure on the NAS.
TS-x31P3 User Guide
Basic Operations 30
USB One Touch Copy Button
The USB One Touch Copy button allows you to copy data backups from a USB device to the NAS or from
the NAS to a USB device.
This feature supports incremental backups. The NAS only copies files that were modified or added after the
last backup.
LEDs
LEDs indicate system status and related information when the NAS is powered on. The following LED
information applies only when the drive is correctly installed and when the NAS is connected to the network.
For details on the location of the LEDs, see Components
TS-x31P3 User Guide
Basic Operations 31
LED Status Description
System Status Flashes green and red
alternatively 2 times per second
• The drive is being formatted.
• The NAS is being initialized
• The operating system is being
updated.
• RAID rebuilding is in progress.
• Online RAID Capacity
Expansion is in progress.
• Online RAID Level Migration is
in progress.
Red • The drive is invalid.
• The disk volume has reached
its full capacity.
• The disk volume is about to
reach its full capacity.
• The system fan is not
functioning.
• An error occurred when
accessing (read/write) the
data.
• A bad sector is detected on
the hard drive.
• The NAS is in degraded read-
only mode (two member
drives failed in RAID 5 or
RAID 6 but the data can still
be read).
• A hardware self-test error
occurred.
Flashes red 2 times per second The NAS is in degraded mode
(one member drive failed in RAID
1, RAID 5, or RAID 6.)
Flashes red once The NAS has received a
command from a remote control.
Flashes orange The NAS is in sleep mode (S3).
Green The NAS is ready.
Flashes green 2 times per second • The NAS is not configured.
• A drive is not formatted.
Off All drives are in standby mode.
TS-x31P3 User Guide
Basic Operations 32
LED Status Description
LAN LED (Front) Orange The NAS is connected to a
network.
Flashes orange The NAS is being accessed from
the network.
LAN LED (Rear) Left green The Ethernet port is connected to
a 1 gigabit network.
Left orange The Ethernet port is connected to
a 100 megabit network.
Left off The NAS is not connected to a
network.
Right green The Ethernet port is connected to
a network.
Right flashes green The NAS is being accessed on
this Ethernet port.
Right off The Ethernet port is not connected
to a network.
Drive Flashes red 5 times per second The drive is being located in the
operating system.
Red A drive read/write error has
occrred.
Flashes green The data is being accessed.
Green The drive can be accessed.
USB - One Touch Copy Flashes blue 2 times per second • A USB external storage device
connected to the USB One
Touch Copy port is being
mounted.
• A USB external storage device
connected to the USB One
Touch Copy port is being
disconnected.
• A USB external storage device
connected to the USB One
Touch Copy port is being
accessed.
Blue A USB external storage device
has been mounted successfully on
the USB One-Touch Copy port.
Off No USB external storage device is
connected.
USB Blue A USB device is being detected in
the front USB port.
Off No USB device is detected.
TS-x31P3 User Guide
Basic Operations 33
Audio Alert
Duration Frequency Description
Short beep (0.5 seconds) 1 • The NAS is starting up.
• The NAS is shutting down (software shutdown).
• The user pressed the Reset button.
• The operating system was updated.
3 The user tried to copy the NAS data to the external
storage device from the front USB port, but the data
cannot be copied.
Long beep (1.5 seconds) 3 (every 5 minutes) The system fan is not functioning.
2 • The disk volume is about to reach its full
capacity.
• The disk volume has reached its full capacity.
• The drives are in degraded mode.
• The user started the drive rebuilding process.
• A drive is plugged in or out.
1 • The NAS was powered off by force shutdown
(hardware shutdown).
• The NAS was powered on successfully and is
ready.
TS-x31P3 User Guide
Basic Operations 34
5. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS
If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.
1. Power off the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qfinder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QTS installation.
Hot-swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
• RAID 1: One member drive fails
• RAID 5: One member drive fails
• RAID 6: One or two member drives fail
1. Log on to QTS.
2. Go to Main Menu > Storage Manager > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the NAS.
6. Wait for 20 seconds or until the NAS beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Go to Main Menu > Storage Manager > Storage Space .
11. Locate the volume that contains the new drive and then verify that the status is Rebuilding.
TS-x31P3 User Guide
Troubleshooting 35
Recovering Unintentionally Removed Healthy Drives
The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from
unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, or RAID 6
volume to degraded mode, or an inactive RAID 0 and JBOD configuration to normal.
Disk Volume RAID Recovery Support Maximum Number of Removed Drives
Single No N/A
JBOD Yes 1
RAID 0 Yes 1
RAID 1 Yes 1
RAID 5 Yes 2
RAID 6 Yes 3
RAID 10 No N/A
Support and Other Resources
QNAP provides the following resources:
Resource URL
Documentation https://docs.qnap.com
Service Portal https://service.qnap.com
Downloads https://download.qnap.com
Community Forum https://forum.qnap.com
TS-x31P3 User Guide
Troubleshooting 36
6. Glossary
CloudKey
Unique 8-digit code assigned to each NAS device
myQNAPcloud Link
Enables you to access the NAS over the internet without configuring complex port forwarding settings
myQNAPcloud
Provides various remote access services such as DDNS and myQNAPcloud Link
myQNAPcloud ID
Email address that was used to register for a myQNAPcloud account
Qfinder Pro
QNAP utility that lets you locate and access QNAP NAS devices in your local area network
QTS
QNAP NAS operating system
TS-x31P3 User Guide
Glossary 37
7. Notices
This chapter provides information about warranty, disclaimers, licensing, and federal regulations.
Limited Warranty
QNAP offers limited warranty service on our products. Your QNAP-branded hardware product is warranted
against defects in materials and workmanship for a period of one (1) year or more from the date printed on
the invoice. ("Warranty Period"). Please review your statutory rights at www.qnap.com/warranty, which may
be amended from time to time by QNAP in its discretion.
Disclaimer
Information in this document is provided in connection with products of QNAP Systems, Inc. (the "QNAP").
No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this
document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no
liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of
QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or
infringement of any patent, copyright or other intellectual property right.
QNAP products are not intended for use in medical, life saving, life sustaining, critical control or safety
systems, or in nuclear facility applications.
In no event shall QNAP’s liability exceed the price paid for the product from direct, indirect, special,
incidental, or consequential damages resulting from the use of the product, its accompanying software, or its
documentation. QNAP makes no warranty or representation, expressed, implied, or statutory, with respect to
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right to revise or update its products, software, or documentation without obligation to notify any individual or
entity.
Back up the system periodically to avoid any potential data loss is recommended. QNAP disclaims any
responsibility of all sorts of data loss or recovery.
Should you return any components of the package of QNAP products such as NAS (Network Attached
Storage) for refund or maintenance, make sure they are carefully packed for shipping. Any form of damages
due to improper packaging will not be compensated.
All the features, functionality, and other product specifications are subject to change without prior notice or
obligation. Information contained herein is subject to change without notice.
Further, the ® or ™ symbols are not used in the text.
GNU Public License
Version 3, 29 June 2007
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not
allowed.
Preamble
The GNU General Public License is a free, copy left license for software and other kinds of works.
The licenses for most software and other practical works are designed to take away your freedom to share
and change the works. By contrast, the GNU General Public License is intended to guarantee your freedom
to share and change all versions of a program--to make sure it remains free software for all its users. We, the
TS-x31P3 User Guide
Notices 38
Free Software Foundation, use the GNU General Public License for most of our software; it applies also to
any other work released this way by its authors. You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are
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To protect your rights, we need to prevent others from denying you these rights or asking you to surrender
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The precise terms and conditions for copying, distribution and modification follow.
Terms and Conditions
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A “covered work” means either the unmodified Program or a work based on the Program.
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To “convey” a work means any kind of propagation that enables other parties to make or receive
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An interactive user interface displays “Appropriate Legal Notices” to the extent that it includes a
convenient and prominently visible feature that (1) displays an appropriate copyright notice, and (2)
TS-x31P3 User Guide
Notices 39
tells the user that there is no warranty for the work (except to the extent that warranties are provided),
that licensees may convey the work under this License, and how to view a copy of this License. If the
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5. Conveying Verbatim Copies.
TS-x31P3 User Guide
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You may convey verbatim copies of the Program's source code as you receive it, in any medium,
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TS-x31P3 User Guide
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the object code. If the place to copy the object code is a network server, the Corresponding
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enforcing compliance by third parties with this License.
TS-x31P3 User Guide
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An “entity transaction” is a transaction transferring control of an organization, or substantially all assets
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TS-x31P3 User Guide
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If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the
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IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY
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If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect
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liability accompanies a copy of the Program in return for a fee.
TS-x31P3 User Guide
Notices 45
END OF TERMS AND CONDITIONS
FCC Notice
FCC Class B Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Important
Any modifications made to this device that are not approved by QNAP Systems, Inc. may
void the authority granted to the user by the FCC to operate this equipment.
CE Notice
This QNAP NAS complies with CE Compliance Class B.
TS-x31P3 User Guide
Notices 46
SJ/T 11364-2006
本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国
RoHS 标准规定的限量要求。
本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品
可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。
部件名称 有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(CR(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
壳体 0 0 0 0 0 0
显示 0 0 0 0 0 0
印刷电路板 0 0 0 0 0 0
金属螺帽 0 0 0 0 0 0
电缆组装 0 0 0 0 0 0
风扇组装 0 0 0 0 0 0
电力供应组装 0 0 0 0 0 0
电池 0 0 0 0 0 0
O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。
TS-x31P3 User Guide
Notices 47