Table of Contents
QNAP TS-253BE User Manual
Displayed below is the user manual for TS-253BE by QNAP which is a product in the NAS & Storage Servers category. This manual has pages.
Related Manuals
TS-x53Be
TS-253Be
TS-453Be
User Guide
Document Version: 2
17/04/2018
Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-x53Be..................................................................................................................................... 4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 6
Components................................................................................................................................................. 6
Front Panel...............................................................................................................................................7
Rear Panel................................................................................................................................................7
Right Panel...............................................................................................................................................8
Front Drive Numbering............................................................................................................................. 9
Installation Requirements............................................................................................................................. 9
Setting Up the NAS.....................................................................................................................................10
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 11
Drive Installation..................................................................................................................................... 11
Installing Expansion Cards.....................................................................................................................19
Replacing Memory Modules...................................................................................................................25
QTS Installation.......................................................................................................................................... 30
Installing QTS Using Qfinder Pro........................................................................................................... 31
Installing QTS Using the Cloud Key....................................................................................................... 32
Installing QTS Using an HDMI Connection............................................................................................ 34
4. Basic Operations
Power Button.............................................................................................................................................. 36
Reset Button............................................................................................................................................... 36
USB One Touch Copy Button..................................................................................................................... 36
LEDs........................................................................................................................................................... 37
Beep Alarm................................................................................................................................................. 38
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 39
Hot-swapping Failed Drives........................................................................................................................39
Recovering Unintentionally Removed Healthy Drives................................................................................ 40
Support and Other Resources.................................................................................................................... 40
6. Glossary
CloudKey.................................................................................................................................................... 41
CloudLink....................................................................................................................................................41
myQNAPcloud............................................................................................................................................ 41
myQNAPcloud ID........................................................................................................................................41
Qfinder Pro................................................................................................................................................. 41
QTS.............................................................................................................................................................41
7. Notices
Limited Warranty.........................................................................................................................................42
TS-x53Be User Guide
1
Disclaimer................................................................................................................................................... 42
GNU Public License....................................................................................................................................42
FCC Notice................................................................................................................................................. 50
CE Notice....................................................................................................................................................50
SJ/T 11364-2006.........................................................................................................................................51
2
1. Preface
About This Guide
This guide provides information on the QNAP TS-x53Be NAS and step-by-step instructions on installing the
hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing a task or
configuring settings.
Warnings provide information, that when ignored, may result to potential loss,
injury, or even death.
TS-x53Be User Guide
Preface 3
2. Product Overview
This chapter provides basic information about the QNAP TS-x53Be NAS.
About the TS-x53Be
The TS-x53Be is powered by an Intel® Celeron® J3455 quad-core 1.5 GHz processor with burst frequency
up to 2.3 GHz. The TS-x53Be comes with two Gigabit LAN ports and supports 4K (H.264) video playback,
and 1080p or 4K real-time transcoding. With an accelerated AES-NI engine, the TS-x53Be also provides
AES 256-bit encryption to enhance system performance and security, and to protect sensitive business data.
Hardware Specifications
Important
Modifying the hardware or software of your QNAP product invalidates the warranty. QNAP
is not responsible for any damage or data loss caused by unauthorized modifications and
installation of unsupported third-party applications.
Component TS-253Be TS-453Be
SKU
Ordering P/N • TS-253Be-2G
• TS-253Be-4G
• TS-453Be-2G
• TS-453Be-4G
Processor
CPU Intel® Celeron® J3455 quad-core 1.5 GHz, burst up to 2.3 GHz
Architecture 64-bit
Graphics Intel® HD Graphics 500
Encryption engine AES-NI
Memory
Pre-installed
memory
• 2 GB RAM: 2 x 1 GB DDR3L
• 4 GB RAM: 1 x 4 GB DDR3L
Use only QNAP memory modules to maintain system performance and stability. For
NAS devices with more than one memory slot, use QNAP modules with identical
specifications.
Important
Using unsupported modules may degrade performance, cause
errors, or prevent the operating system from starting.
Total memory slots 2 x SODIMM DDR3L
Maximum memory 8 GB (2 x 4 GB)
Storage
Drive bays 2 x SATA 6 Gbps 4 x SATA 6 Gbps
Drive compatibility • 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid state drives
TS-x53Be User Guide
Product Overview 4
Component TS-253Be TS-453Be
Hot-swappable Yes
Note
SSDs using PCIe expansion slots are not hot-swappable.
Network
Gigabit Ethernet
ports
2 x RJ45
External I/O Ports & Expansion Slots
PCIe slots 1 x PCIe 2.0 x2
USB ports 5 x USB 3.0
• Front: 1 x USB 3.0 Type-A
Tip
You can use the One Touch Copy button with this port.
• Back: 4 x USB 3.0 Type-A
HDMI outputs 2 x HDMI 1.4b (up to 3840 x 2160 @ 30Hz resolution)
Audio • 2 x 3.5 mm dynamic microphone jacks
• 1 x 3.5 mm line-out jack
• 1 x speaker
Note
You cannot use the speakers and the line-out jack simultaneously.
Interface
Buttons • Power
• USB One Touch Copy
• Reset
Dimensions
Form factor Tower
Dimensions (H x W
x D)
168 x 105 x 226 mm
6.61 x 4.13 x 8.90 in
168 x 170 x 226 mm
6.61 x 6.69 x 8.90 in
Net weight 1.66 kg (3.66 lbs) 2.33 kg (5.14 lbs)
Other
Power supply unit 65W, 100-240V AC, 50/60Hz 90W, 100-240V AC, 50/60Hz
System battery CR2032 lithium battery (3V, 225mAh)
Warning
When replacing the system battery, only use the same battery type
as the existing one to avoid explosions.
Sound level 16.4 dB 18.5 dB
Note
The sound levels were tested at a bystander position, which is
within one meter from the NAS. The test NAS operated at low
speed with the maximum number of drives installed.
TS-x53Be User Guide
Product Overview 5
Component TS-253Be TS-453Be
Fans System: 1 x 7 cm System: 1 x 12 cm
Warning
To avoid serious injuries, do not touch the fans while the NAS is
connected to a power source.
Operating
temperature
0 to 40˚C (32 to 104˚F)
Relative humidity • Non-condensing relative humidity: 5 to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Package Contents
Item Quantity
TS-x53Be NAS 1
AC power adapter 1
Power cord 1
Ethernet cable 2
Screws for 3.5-inch drives • TS-253Be: 6
• TS-453Be: 12
Screws for 2.5-inch drives • TS-253Be: 6
• TS-453Be: 12
Quick Installation Guide (QIG) 1
Components
TS-x53Be User Guide
Product Overview 6
Front Panel
No. Component No. Component
1 Power button 4 USB LED
2 Status LED 5 USB 3.0 One Touch Copy port
3 LAN LED 6 USB One Touch Copy button
Rear Panel
No. Component No. Component
1 Speaker 6 3.5 mm speaker jack
2 Power input 7 Kensington security slot
TS-x53Be User Guide
Product Overview 7
No. Component No. Component
3 Gigabit RJ-45 Ethernet ports 8 3.5 mm dynamic microphone jacks
4 USB 3.0 Type-A ports 9 Reset button
5 HDMI ports 10 PCIe slot cover
Right Panel
Note
The image does not include the chassis.
No. Component No. Component
1 PCIe slot 3 Memory slot 2
2 Memory slot 1 - -
TS-x53Be User Guide
Product Overview 8
Front Drive Numbering
TS-253Be
TS-453Be
Installation Requirements
Category Item
Environment • Room temperature: 0 to 40˚C (32 to 104˚F)
• Non-condensing relative humidity: 5 to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface with no exposure to direct sunlight, liquids,
and chemicals
TS-x53Be User Guide
Product Overview 9
Category Item
Hardware and peripherals • Storage drives
For details on compatible drives, go to https://www.qnap.com/
compatibility/.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Verify that the intake vents on the bottom of the case are unobstructed.
3. Remove the protective films from the OLED screen and the front cover.
4. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Hard Drives or Solid State Drives on 3.5-inch Trays
5. Connect the power cord and all applicable cables.
6. Power on the NAS.
7. Install QTS.
For details, see QTS Installation.
8. Log on to QTS.
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Product Overview 10
3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
The TS-x53Be is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid state drives, and M.2 solid
state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the front cover.
a. Locate the lock on the left side of the NAS.
b. Slide the lock down to release the cover.
c. Slide the cover to the left and then pull.
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Installation and Configuration 11
3. Remove a drive tray by simultaneously pressing the latch and pulling the tray.
4. Install a drive on the drive tray.
a. Remove the fastening panels from the sides of the tray.
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Installation and Configuration 12
b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
c. Attach the fastening panels.
d. Optional: Attach screws to further secure the drive.
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Installation and Configuration 13
5. Load the drive tray into the drive bay.
6. Attach the front cover.
a. Align the cover with the grooves on the case, and then slide to the right.
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Installation and Configuration 14
b. Slide the lock up.
7. Power on the NAS.
Installing 2.5-inch Hard Drives or Solid State Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the front cover.
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Installation and Configuration 15
a. Locate the lock on the left side of the NAS.
b. Slide the lock down to release the cover.
c. Slide the cover to the left and then pull.
3. Remove a drive tray by simultaneously pressing the latch and pulling the tray.
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Installation and Configuration 16
4. Install a drive on the drive tray.
a. Remove the right fastening panel from the tray.
b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
c. Attach the screws.
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Installation and Configuration 17
5. Load the drive tray into the drive bay.
6. Attach the front cover.
a. Align the cover with the grooves on the case, and then slide to the right.
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Installation and Configuration 18
b. Slide the lock up.
7. Power on the NAS.
Installing Expansion Cards
The NAS supports selected expansion cards, some of which require QNAP PCIe brackets. QNAP-branded
expansion cards purchased from the company website are shipped with the brackets necessary to fit all
QNAP NAS models. The TS-x53Be series uses low-profile flat brackets.
Warning
• Only qualified personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
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Installation and Configuration 19
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Check the expansion cards and brackets supported by your model on the QNAP website.
a. Go to www.qnap.com/compatibility.
b. Click Search by NAS.
c. Specify the number of bays and the specific model of your NAS.
d. Under Category, select the component or device type.
e. Locate a specific component or device model in the list.
f. Click the corresponding Note icon to view more information.
2. Power off the NAS.
3. Disconnect the power cord from the electrical outlet.
4. Disconnect all cables and external attachments.
5. Remove the front cover.
a. Locate the lock on the left side of the NAS.
b. Slide the lock down to release the cover.
c. Slide the cover to the left and then pull.
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Installation and Configuration 20
6. Remove the case cover.
a. Remove the screws that secure the cover to the chassis.
b. Push down on the cover and then pull the chassis.
c. Pull the chassis to the right until it completely detaches from the cover.
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Installation and Configuration 21
7. Optional: Attach the QNAP bracket to the expansion card.
a. Remove all screws of the existing bracket.
b. Carefully pull the bracket away from the card.
c. Attach the QNAP bracket to the card using the same screws.
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Installation and Configuration 22
d. Verify that the bracket does not move.
8. Install the expansion card.
a. Hold the card by the edges.
b. Insert the card into the slot.
c. Attach the screw.
9. Attach the case cover.
a. Slide the cover to the right until it connects with the chassis, and then pull.
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Installation and Configuration 23
b. Attach the screws to the back side of the case.
10. Attach the front cover.
a. Align the cover with the grooves on the case, and then slide to the right.
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Installation and Configuration 24
b. Slide the lock up.
11. Connect all cables and external attachments.
12. Connect the power cord to the electrical outlet.
13. Power on the NAS.
Replacing Memory Modules
The NAS has two memory slots. Depending on the model, you can increase the memory capacity of the
NAS by upgrading one or both modules. When using two modules, use only QNAP modules of the same
type and capacity to maintain system performance and stability. You can purchase QNAP memory modules
from authorized resellers.
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Installation and Configuration 25
Warning
• Only qualified personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the front cover.
a. Locate the lock on the left side of the NAS.
b. Slide the lock down to release the cover.
c. Slide the cover to the left and then pull.
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Installation and Configuration 26
5. Remove each drive tray by simultaneously pressing the latch and pulling the tray.
6. Place the NAS on its right side.
7. Remove an existing memory module.
a. Push the retention clips outward simultaneously to release the module.
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Installation and Configuration 27
b. Verify that the module has tilted upward and is completely released from the slot.
Warning
Attempting to remove a module that is not completely released may damage the module and
the motherboard.
c. Hold the module by the edges and then carefully slide it out of the slot.
Warning
• Do not touch the components, particularly the metal connectors.
• Do not bend the module.
8. Install a new module.
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Installation and Configuration 28
a. Align the notch with the ridge in the slot.
b. Insert the module into the slot.
c. Verify that the metal connectors are completely inserted into the slot.
d. Carefully press down on the module until the retention clips lock the module into place.
9. Attach the front cover.
a. Align the cover with the grooves on the case, and then slide to the right.
b. Slide the lock up.
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Installation and Configuration 29
10. Connect all cables and external attachments.
11. Connect the power cord to the electrical outlet.
12. Power on the NAS.
13. Verify that the module is recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Control Panel > System > System Status > Hardware Information .
c. Check the value for Total memory.
QTS Installation
TS-x53Be uses the QNAP QTS operating system. You can install QTS using any of the following methods.
Method Description Requirements
Qfinder Pro
installation
(Recommended)
If the NAS is connected to your local area
network, you can do the following:
• Locate the NAS using Qfinder Pro.
• Complete the steps in the Smart
Installation Guide wizard.
For details, see Installing QTS Using
Qfinder Pro.
• Computer
• Network cable
• Qfinder Pro installer
TS-x53Be User Guide
Installation and Configuration 30
Method Description Requirements
Cloud installation If the NAS is connected to the internet,
you can do the following:
• Scan the QR code on the NAS.
• Log into your myQNAPcloud account.
• Use CloudLink to remotely access
your NAS.
• Complete the steps in the Smart
Installation Guide wizard.
For details, see Installing QTS Using the
Cloud Key.
• Computer or mobile device
• Network cable
• myQNAPcloud account
• CloudKey
Local installation If the NAS supports HDMI output, you can
do the following:
• Connect the NAS to the required
hardware.
• Complete the steps in the Smart
Installation Guide wizard.
For details, see Installing QTS Using an
HDMI Connection.
• Monitor
• HDMI cable
• USB keyboard or remote control (not
available on all models)
Installing QTS Using Qfinder Pro
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Power on the NAS.
2. Connect the NAS to your local area network.
3. Run Qfinder Pro on a computer that is connected to the same local area network.
Note
To download Qfinder Pro, go to https://www.qnap.com/utilities.
4. Locate the NAS in the list and then double-click the name or IP address.
The Smart Installation Guide opens in the default web browser.
5. Click Start Smart Installation Guide.
6. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
7. Click Next.
8. Specify the time zone, date, and time.
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Installation and Configuration 31
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
9. Click Next.
10. Select Obtain an IP address automatically (DHCP).
11. Click Next.
12. Select the types of devices that you will use to access shared folders on the NAS.
13. Click Next.
14. Select Configure disks later.
Note
For details on configuring disks, see the Storage Manager section of the QTS User Guide.
15. Click Next.
16. Select No.
Note
• Enabling the multimedia functions allows you to install multimedia applications after
configuring the disks in Storage Manager.
• For details on enabling multimedia functions on QTS, see the System Administration
section of the QTS User Guide.
17. Click Next.
18. Review the settings.
19. Click Apply.
A confirmation message appears.
Warning
Clicking Confirm deletes all data on the drive before installing QTS.
20. Click Confirm.
QTS is installed.
Installing QTS Using the Cloud Key
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Power on the NAS.
2. Connect the NAS to the internet.
3. Go to the QNAP Cloud Installation page using one of the following methods:
• On your computer, go to http://install.qnap.com/.
• Scan the QR code on the NAS using a mobile device.
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Installation and Configuration 32
The web page lists all the uninitialized QNAP NAS devices on the local network.
4. Find your NAS from the list and then click Initialize.
Note
If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the
NAS.
The installation wizard opens in the default web browser.
5. Create an account or sign in to myQNAPcloud.
Note
You must return to this page to complete the installation after creating an account.
6. Specify the myQNAPcloud device name for the NAS.
Note
The myQNAPcloud device name is used when remotely accessing the NAS.
7. Optional: Select CloudLink.
Note
• CloudLink allows you to remotely access the NAS without having to configure port
forwarding on your router. You can remotely access the NAS by logging into QTS or by
using mobile apps.
• You can also enable CloudLink by installing the CloudLink app on the NAS.
8. Click Next.
The Smart Installation Guide opens in the default web browser.
9. Click Start Smart Installation Guide.
10. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
11. Click Next.
12. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
13. Click Next.
14. Select Obtain an IP address automatically (DHCP).
15. Click Next.
16. Select the types of devices that you will use to access shared folders on the NAS.
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17. Click Next.
18. Select Configure disks later.
Note
For details on configuring disks, see the Storage Manager section of the QTS User Guide.
19. Click Next.
20. Select No.
Note
• Enabling the multimedia functions allows you to install multimedia applications after
configuring the disks in Storage Manager.
• For details on enabling multimedia functions on QTS, see the System Administration
section of the QTS User Guide.
21. Click Next.
22. Review the settings.
23. Click Apply.
A confirmation message appears.
Warning
Clicking Confirm deletes all data on the drive before installing QTS.
24. Click Confirm.
QTS is installed.
Installing QTS Using an HDMI Connection
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Connect an HDMI monitor to the NAS.
2. Connect a USB keyboard to the NAS or prepare the QNAP IR remote control (not available on all
models).
3. Power on the NAS.
The Welcome screen of the Smart Installation Guide appears.
4. Select Start Smart Installation Guide.
5. Select No, skip this process.
Enabling the multimedia functions allows you to install multimedia applications after configuring the
disks in Storage Manager.
For details on enabling multimedia functions on QTS, see the System Administration section of the
QTS User Guide.
6. Select Configure later.
For details on configuring disks, see the Storage Manager section of the QTS User Guide.
7. Review the settings.
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Installation and Configuration 34
8. Click Next.
9. Review the settings.
10. Click Next.
The Confirm screen appears.
Warning
Clicking Next deletes all data on the drive before installing QTS.
11. Click Next.
QTS is installed.
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Installation and Configuration 35
4. Basic Operations
This chapter describes basic NAS operations.
Power Button
Operation User Action Result
Power on Press the button once. The NAS powers on.
Power off Press and hold the button for 1.5
seconds.
The NAS powers off.
Force power off Press and hold the button for 5
seconds.
The NAS shuts down.
Important
Use this method only
when the NAS is
unresponsive.
Reset Button
Operation User Action Result
Basic system reset Press and hold the
button for 3 seconds.
The following settings are reset to default:
• System administrator password: admin
• TCP/IP configuration:
• Obtain IP address settings automatically via
DHCP
• Disable jumbo frames
• If port trunking is enabled (multi-LAN models
only), the port trunking mode is reset to “Active
Backup (Failover)”.
• System port: 8080 (system service port)
• Security level: Low (Allow all connections)
• LCD panel password: (blank)
• VLAN: Disabled
Advanced system
reset
Press and hold the
button for 15 seconds.
The default factory settings are restored.
• To retrieve old data after an advanced system reset,
recreate the previous folder structure on the NAS.
USB One Touch Copy Button
The USB One Touch Copy button allows you to copy data backups from a USB device to the NAS or from
the NAS to a USB device.
This feature supports incremental backups. The NAS only copies files that were modified or added after the
last backup.
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For details on configuring USB One Touch Copy, see the QTS User Guide.
LEDs
LEDs indicate system status and related information when the NAS is powered on. The following LED
information applies only when the drive is correctly installed and when the NAS is connected to the network.
For details on the location of the LEDs, see Components.
LED Status Description
System Status Flashes green and red
alternately every 0.5
seconds
• The drive is being formatted.
• The NAS is being initialized.
• The operating system is being updated.
• RAID rebuilding is in progress.
• Online RAID Capacity Expansion is in progress.
• Online RAID Level Migration is in progress.
Red • The drive is invalid.
• The disk volume has reached its full capacity.
• The disk volume is about to reach its full capacity.
• The system fan is not functioning.
• An error occured when accessing (read/write) the data.
• A bad sector is detected on the hard drive.
• The NAS is in degraded read-only mode (two member
drives failed in RAID 5 or RAID 6 but the data can still
be read).
• Hardware self-test error
Flashes red every 0.5
seconds
The NAS is in degraded mode (one member drive failed in
RAID 1, RAID 5, or RAID 6).
Flashes green every 0.5
seconds
• The NAS is starting up.
• The NAS is not configured.
• A drive is not formatted.
Flashes green every 2
seconds
The NAS is in S3 sleep mode.
Green The NAS is ready.
Off All drives are in standby mode.
LAN Orange A read/write error occured while another device is
accessing data.
Flashes orange The NAS is being accessed from the network.
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LED Status Description
Drive Flashes red The data is being accessed and a read/write error occurs
during the process.
Red A drive read/write error occured.
Flashes green The data is being accessed.
Green The drive can be accessed.
USB Flashes blue every 0.5 sec • A USB device (connected to the front USB port) is
detected.
• A USB device (connected to the front USB port) is
being removed from the NAS.
• A USB device (connected to the front USB port of the
NAS) is being accessed.
• Data is being copied to or from a USB or eSATA
device.
Blue A USB device is detected in the front USB port.
Off • No USB device is detected.
• The NAS has finished copying data to or from the USB
device connected to the front USB port.
Beep Alarm
Duration Frequency Description
Short beep (0.5 seconds) 1 • The NAS is starting up.
• The NAS is shutting down (software shutdown).
• The user pressed the Reset button.
• The operating system was updated.
3 The user tried to copy the NAS data to the external
storage device from the front USB port, but the data
cannot be copied.
Long beep (1.5 seconds) 3 (every 5 minutes) The system fan is not functioning.
2 • The disk volume is about to reach its full
capacity.
• The disk volume has reached its full capacity.
• The drives are in degraded mode.
• The user started the drive rebuilding process.
• A drive is plugged in or out.
1 • The NAS was powered off by force shutdown
(hardware shutdown).
• The NAS was powered on successfully and is
ready.
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5. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS
If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.
1. Power off the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qfinder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QTS installation.
Hot-swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
• RAID 1: One member drive fails
• RAID 5: One member drive fails
• RAID 6: One or two member drives fail
1. Log on to QTS.
2. Go to Main Menu > Storage Manager > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the NAS.
6. Wait for 20 seconds or until the NAS beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Go to Main Menu > Storage Manager > Storage Space .
11. Locate the volume that contains the new drive and then verify that the status is Rebuilding.
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Troubleshooting 39
Recovering Unintentionally Removed Healthy Drives
The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from
unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, or RAID 6
volume to degraded mode, or an inactive RAID 0 and JBOD configuration to normal.
Disk Volume RAID Recovery Support Maximum Number of Removed Drives
Single No N/A
JBOD Yes 1
RAID 0 Yes 1
RAID 1 Yes 1
RAID 5 Yes 2
RAID 6 Yes 3
RAID 10 No N/A
Support and Other Resources
QNAP provides the following resources:
Resource URL
Documentation http://docs.qnap.com
Helpdesk http://helpdesk.qnap.com
Downloads http://download.qnap.com
Community Forum http://forum.qnap.com
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Troubleshooting 40
6. Glossary
CloudKey
Unique 8-digit code assigned to each NAS device
CloudLink
Enables you to access the NAS over the internet without configuring complex port forwarding settings
myQNAPcloud
Provides various remote access services such as DDNS and CloudLink
myQNAPcloud ID
Email address that was used to register for a myQNAPcloud account
Qfinder Pro
Enables you to locate and access the QNAP NAS devices in your local area network
QTS
QNAP NAS operating system
TS-x53Be User Guide
Glossary 41
7. Notices
This chapter provides information about warranty, disclaimers, licensing, and federal regulations.
Limited Warranty
QNAP offers limited warranty service on our products. Your QNAP-branded hardware product is warranted
against defects in materials and workmanship for a period of one (1) year or more from the date printed on
the invoice. ("Warranty Period"). Please review your statutory rights at www.qnap.com/warranty, which may
be amended from time to time by QNAP in its discretion.
Disclaimer
Information in this document is provided in connection with products of QNAP Systems, Inc. (the "QNAP").
No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this
document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no
liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of
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infringement of any patent, copyright or other intellectual property right.
QNAP products are not intended for use in medical, life saving, life sustaining, critical control or safety
systems, or in nuclear facility applications.
In no event shall QNAP’s liability exceed the price paid for the product from direct, indirect, special,
incidental, or consequential damages resulting from the use of the product, its accompanying software, or its
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Back up the system periodically to avoid any potential data loss is recommended. QNAP disclaims any
responsibility of all sorts of data loss or recovery.
Should you return any components of the package of QNAP products such as NAS (Network Attached
Storage) for refund or maintenance, make sure they are carefully packed for shipping. Any form of damages
due to improper packaging will not be compensated.
All the features, functionality, and other product specifications are subject to change without prior notice or
obligation. Information contained herein is subject to change without notice.
Further, the ® or ™ symbols are not used in the text.
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Free Software Foundation, use the GNU General Public License for most of our software; it applies also to
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CORRECTION.
17. Limitation of Liability.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY
COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS THE
PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY
GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE
OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR
DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES
OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF
SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
18. Interpretation of Sections 16 and 17.
If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect
according to their terms, reviewing courts shall apply local law that most closely approximates an
absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of
liability accompanies a copy of the Program in return for a fee.
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Notices 49
END OF TERMS AND CONDITIONS
FCC Notice
FCC Class B Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Important
Any modifications made to this device that are not approved by QNAP Systems, Inc. may
void the authority granted to the user by the FCC to operate this equipment.
CE Notice
This QNAP NAS complies with CE Compliance Class B.
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Notices 50
SJ/T 11364-2006
本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国
RoHS 标准规定的限量要求。
本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品
可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。
部件名称 有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(CR(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
壳体 0 0 0 0 0 0
显示 0 0 0 0 0 0
印刷电路板 0 0 0 0 0 0
金属螺帽 0 0 0 0 0 0
电缆组装 0 0 0 0 0 0
风扇组装 0 0 0 0 0 0
电力供应组装 0 0 0 0 0 0
电池 0 0 0 0 0 0
O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。
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Notices 51