Table of Contents
QNAP TS-332X User Manual
Displayed below is the user manual for TS-332X by QNAP which is a product in the NAS & Storage Servers category. This manual has pages.
Related Manuals
TS-332X
User Guide
Document Version: 1
20/07/2018
Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-332X....................................................................................................................................... 4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 6
Components................................................................................................................................................. 6
Front Panel...............................................................................................................................................7
Rear Panel................................................................................................................................................7
Right Panel...............................................................................................................................................8
Front Drive Numbering............................................................................................................................. 9
Installation Requirements............................................................................................................................. 9
Setting Up the NAS.......................................................................................................................................9
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 11
Drive Installation..................................................................................................................................... 11
Replacing Memory Modules...................................................................................................................28
QTS Installation.......................................................................................................................................... 33
Installing QTS Using Qfinder Pro........................................................................................................... 34
Installing QTS Using the Cloud Key....................................................................................................... 35
4. Basic Operations
Power Button.............................................................................................................................................. 38
Reset Button............................................................................................................................................... 38
USB One Touch Copy Button..................................................................................................................... 38
LEDs........................................................................................................................................................... 39
Beep Alarm................................................................................................................................................. 40
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 41
Hot-swapping Failed Drives........................................................................................................................41
Recovering Unintentionally Removed Healthy Drives................................................................................ 42
Support and Other Resources.................................................................................................................... 42
6. Glossary
CloudKey.................................................................................................................................................... 43
CloudLink....................................................................................................................................................43
myQNAPcloud............................................................................................................................................ 43
myQNAPcloud ID........................................................................................................................................43
Qfinder Pro................................................................................................................................................. 43
QTS.............................................................................................................................................................43
7. Notices
Limited Warranty.........................................................................................................................................44
Disclaimer................................................................................................................................................... 44
GNU Public License....................................................................................................................................44
TS-332X User Guide
1
FCC Notice................................................................................................................................................. 52
CE Notice....................................................................................................................................................52
SJ/T 11364-2006.........................................................................................................................................53
2
1. Preface
About This Guide
This guide provides information on the QNAP TS-332X NAS and step-by-step instructions on installing the
hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-332X User Guide
Preface 3
2. Product Overview
This chapter provides basic information about the QNAP TS-332X NAS.
About the TS-332X
The TS-332X is equipped with an AL-324 quad-core 1.7 GHz ARM® Cortex-A57 processor and can support
up to 16 GB of DDR4 memory. The TS-332X features USB One Touch Copy for seamless backup and
synchronization. In addition to its two Gigabit Ethernet ports, the TS-332X has an additional 10 Gigabit
Ethernet port for enhanced connectivity and comes with three M.2 SSD slots for improved data
management.
Hardware Specifications
Important
Modifying the hardware or software of your QNAP product invalidates the warranty. QNAP
is not responsible for any damage or data loss caused by unauthorized modifications and
installation of unsupported third-party applications.
Component TS-332X
Ordering Information
Ordering P/N • TS-332X-2G
• TS-332X-4G
Processor
CPU Annapurna Labs Alpine AL-324
Frequency 4-core 1.7 GHz
Architecture 64-bit ARM
Encryption engine AES-256
Memory
Pre-installed memory • 2 GB RAM: 1 x 2 GB DDR4
• 4 GB RAM: 1 x 4 GB DDR4
Important
• Use only QNAP memory modules to maintain
system performance and stability. For NAS
devices with more than one memory slot, use
QNAP modules with identical specifications.
• Using unsupported modules may degrade
performance, cause errors, or prevent the
operating system from starting.
Total memory slots 1 x SODIMM DDR4
Maximum memory 16 GB RAM: 1 x 16 GB
Flash memory 512 MB NAND
Storage
Drive bays 3 x 3.5-inch SATA 6 Gbps
TS-332X User Guide
Product Overview 4
Component TS-332X
Drive compatibility • 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid state drives
Note
The TS-332X comes with a drive tray base for 2.5-
inch SATA drives.
You can purchase additional tray bases from QNAP
or an authorized reseller. For details, go to https://
shop.qnap.com/.
Hot-swappable Yes
M.2 SSD type 3 x SATA 6 Gbps
M.2 SSD form factor 2280
SSD cache acceleration support Yes
Note
• SSD cache drives are not hot-swappable.
• M.2 SSDs are not hot-swappable.
Network
10 Gigabit Ethernet ports 1 x 10 Gigabit SFP+
Gigabit Ethernet ports 2 x Gigabit RJ45
External I/O Ports & Expansion Slots
USB ports • Front: 1 x USB 3.0 Type-A
Note
This USB port supports One Touch Copy.
• Rear: 2 x USB 3.0 Type-A
Audio • 1 x 3.5 mm line-out jack
• 1 x speaker
Note
You cannot use the speaker and the line-out jack
simultaneously.
Interface
Buttons • Power
• Reset
• USB One Touch Copy
Dimensions
Form factor Tower
Dimensions (H x W x D) 142 x 150 x 260 mm
(5.59 x 5.90 x 10.24 in)
Net weight 1.64 kg (3.62 lbs)
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Product Overview 5
Component TS-332X
Other
Power supply unit 90W, 200-240V AC, 50/60 Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Warning
To avoid potential injury or damage to components,
ensure that you replace the existing battery with a
battery of the same type.
Sound level 20.4 dB(A)
Note
The sound level was tested at a bystander position,
which is within one meter of the NAS. The test NAS
operated at low speed with the maximum number of
drives installed.
Fans System: 1 x 90 mm, 12V DC smart fan
Warning
To avoid potential injury or damage to components,
do not touch the fan while the NAS is connected to a
power source.
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 90%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Package Contents
Item Quantity
TS-332X NAS 1
2.5-inch drive tray base 1
Drive tray caddy pins 3
AC power adapter 1
Power cord 1
Ethernet cable 2
Heatsinks for M.2 SSDs 3
Quick Installation Guide (QIG) 1
Components
TS-332X User Guide
Product Overview 6
Front Panel
No. Component No. Component
1 Status LED 7 M.2 SSD 1 LED
2 LAN LED 8 M.2 SSD 2 LED
3 USB LED 9 M.2 SSD 3 LED
4 Drive 1 LED 10 Power button
5 Drive 2 LED 11 USB One Touch Copy button
6 Drive 3 LED 12 USB One Touch Copy port
Rear Panel
TS-332X User Guide
Product Overview 7
No. Component No. Component
1 Gigabit Ethernet RJ45 ports 6 Power input
2 10 Gigabit Ethernet SFP+ port 7 Speaker
3 3.5 mm line-out jack 8 Kensington security slot
4 USB 3.0 Type-A ports 9 Smart fan
5 Reset button - -
Right Panel
Note
This image does not include the chassis.
No. Component No. Component
1 M.2 SSD 1 3 M.2 SSD 3
2 M.2 SSD 2 4 Memory slot
TS-332X User Guide
Product Overview 8
Front Drive Numbering
Note
This image shows the NAS positioned on its left side.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface with no exposure to direct sunlight, liquids,
or chemicals
Hardware and peripherals • Storage drives
For details on compatible drives, go to https://www.qnap.com/
compatibility/.
• Network cable
Tools • Flat head screwdriver
• Anti-static wrist strap
Setting Up the NAS
1. Place your NAS device in an environment that meets the requirements.
2. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
TS-332X User Guide
Product Overview 9
3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives and replacing memory modules.
Drive Installation
The TS-332X is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid-state drives, and M.2 solid-
state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
The TS-332X comes with a drive tray base that supports 2.5-inch drives. This tray base comes pre-installed
in drive bay 3. For details, see Front Drive Numbering.
You can disassemble this tray so it can be used for a 3.5-inch hard drive. For details, see Removing the 2.5-
inch Drive Tray Base.
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the case cover.
a. Position the NAS on its left side.
b. Remove the screws that secure the case cover to the chassis.
c. Slide the cover to the right to detach it from the chassis.
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Installation and Configuration 11
d. Lift the cover off the NAS.
3. Remove a drive tray caddy.
a. Squeeze the clips.
b. Pull out the caddy.
4. Install a drive on the drive tray caddy.
a. Gently pull the sides of the caddy to release the rod.
b. Remove the rod.
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Installation and Configuration 12
c. Place the drive in the caddy.
d. Align the holes on the drive with the pins on the caddy.
e. Insert the pins.
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Installation and Configuration 13
5. Slide the drive tray caddy into the drive bay.
6. Attach the case cover.
a. Place the cover on the NAS.
b. Align the cover with the grooves on the case.
c. Slide the cover to the left to secure it to the chassis.
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Installation and Configuration 14
d. Attach the screws to the back of the NAS.
e. Place the NAS in its normal upright position.
7. Power on the NAS.
Installing 2.5-inch Drives on 3.5-inch Trays
The TS-332X comes with a drive tray base that supports 2.5-inch drives. This tray comes pre-installed in
drive bay 3. For details, see Front Drive Numbering.
You can assemble additional 2.5-inch drive trays using the available tray caddies and additional tray bases.
For details, see Attaching the 2.5-inch Drive Tray Base.
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Installation and Configuration 15
You can purchase additional tray bases from QNAP or an authorized reseller. For details, go to https://
shop.qnap.com/.
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the case cover.
a. Position the NAS on its left side.
b. Remove the screws that secure the case cover to the chassis.
c. Slide the cover to the right to detach it from the chassis.
d. Lift the cover off the NAS.
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Installation and Configuration 16
3. Remove a drive tray.
a. Squeeze the clips.
b. Pull out the tray.
4. Install the drive on the tray.
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Installation and Configuration 17
5. Slide the tray into the drive bay.
6. Attach the case cover.
a. Place the cover on the NAS.
b. Align the cover with the grooves on the case.
c. Slide the cover to the left to secure it to the chassis.
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Installation and Configuration 18
d. Attach the screws to the back of the NAS.
e. Place the NAS in its normal upright position.
7. Power on the NAS.
Removing the 2.5-inch Drive Tray Base
The TS-332X comes with three drive tray caddies and a tray base for 2.5-inch drives.
You can purchase additional tray bases from QNAP or an authorized reseller. For details, go to https://
shop.qnap.com/.
1. Gently pull the sides of the drive tray caddy to remove the pins from the tray base.
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Installation and Configuration 19
2. Attach the rear right pin to the tray caddy.
Attaching the 2.5-inch Drive Tray Base
The TS-332X comes with three drive tray caddies and a tray base for 2.5-inch drives.
You can purchase additional tray bases from QNAP or an authorized reseller. For details, go to https://
shop.qnap.com/.
1. Gently pull the sides of the drive tray caddy to release the rod.
2. Remove the rod.
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Installation and Configuration 20
3. Remove the rear right pin from the tray caddy.
4. Align the holes on the tray base with the pins on the caddy.
5. Attach the pins to the tray base.
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Installation and Configuration 21
Installing M.2 Solid-state Drives
The TS-332X has three M.2 SSD slots. For a list of compatible M.2 SSDs, go to https://www.qnap.com/
compatibility.
QNAP recommends installing heatsinks on M.2 SSD controllers to enhance cooling efficiency and ensure
consistent performance.
Before installing non-QNAP heatsinks, ensure that they are of the appropriate size and shape.
Warning
• Only qualified personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Install a heatsink on the M.2 SSD controller.
a. Locate the controller on the M.2 SSD.
The controller location varies depending on the model and manufacturer of the M.2 SSD.
For details, refer to the documentation or contact the manufacturer.
b. Remove the protective film from the bottom of the heatsink.
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Installation and Configuration 22
c. Install the heatsink on the controller.
5. Remove the case cover.
a. Position the NAS on its left side.
b. Remove the screws that secure the case cover to the chassis.
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Installation and Configuration 23
c. Slide the cover to the right to detach it from the chassis.
d. Lift the cover off the NAS.
6. Remove each drive tray caddy.
a. Squeeze the clips.
b. Pull out the caddies.
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Installation and Configuration 24
7. Install the M.2 SSD.
a. Pull out the pushpin.
b. Insert the M.2 SSD.
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Installation and Configuration 25
c. Insert the pushpin to secure the drive.
8. Optional: Install additional M.2 SSDs.
9. Slide each drive tray caddy back into the NAS.
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Installation and Configuration 26
10. Attach the case cover.
a. Place the cover on the NAS.
b. Align the cover with the grooves on the case.
c. Slide the cover to the left to secure it to the chassis.
d. Attach the screws to the back of the NAS.
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Installation and Configuration 27
e. Place the NAS in its normal upright position.
11. Connect all cables and external attachments.
12. Connect the power cord to the electrical outlet.
13. Power on the NAS.
Replacing Memory Modules
The TS-332X has one memory slot. You can increase the memory capacity of the NAS by upgrading the
memory module. QNAP memory modules can be purchased from authorized resellers.
Warning
• Only qualified personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Position the NAS on its left side.
b. Remove the screws that secure the case cover to the chassis.
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Installation and Configuration 28
c. Slide the cover to the right to detach it from the chassis.
d. Lift the cover off the NAS.
5. Remove each drive tray caddy.
a. Squeeze the clips.
b. Pull out the caddies.
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Installation and Configuration 29
6. Remove an existing module.
a. Push the retention clips outward simultaneously to release the module.
b. Verify that the module has tilted upward and is completely released from the slot.
Warning
Attempting to remove a module that is not completely released may damage the module and
the motherboard.
c. Hold the edges of the module and carefully pull it out of the slot.
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Installation and Configuration 30
Warning
• Do not touch the components, particularly the metal connectors.
• Do not bend the module.
7. Install a new module.
a. Align the notch with the ridge in the slot.
b. Insert the module.
c. Verify that the metal connectors are fully inserted.
d. Carefully press down on the module until the retention clips lock the module into place.
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Installation and Configuration 31
8. Slide each drive tray caddy back into the NAS.
9. Attach the case cover.
a. Place the cover on the NAS.
b. Align the cover with the grooves on the case.
c. Slide the cover to the left to secure it to the chassis.
d. Attach the screws to the back of the NAS.
TS-332X User Guide
Installation and Configuration 32
e. Place the NAS in its normal upright position.
10. Connect all cables and external attachments.
11. Connect the power cord to the electrical outlet.
12. Power on the NAS.
13. Verify that the module is recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Control Panel > System > System Status > Hardware Information .
c. Check the value for Total memory.
QTS Installation
The TS-332X uses the QNAP QTS operating system. You can install QTS using any of the following
methods.
Method Description Requirements
Qfinder Pro installation
(Recommended)
If the NAS is connected to your local area
network, you can do the following:
• Locate the NAS using Qfinder Pro.
• Complete the steps in the Smart
Installation Guide wizard.
For details, see Installing QTS Using
Qfinder Pro.
• Computer
• Network cable
• Qfinder Pro installer
TS-332X User Guide
Installation and Configuration 33
Method Description Requirements
Cloud installation If the NAS is connected to the internet,
you can do the following:
• Scan the QR code on the NAS.
• Log into your myQNAPcloud account.
• Use CloudLink to remotely access
your NAS.
• Complete the steps in the Smart
Installation Guide wizard.
For details, see Installing QTS Using the
Cloud Key.
• Computer or mobile device
• Network cable
• myQNAPcloud account
• CloudKey
Installing QTS Using Qfinder Pro
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Power on the NAS.
2. Connect the NAS to your local area network.
3. Run Qfinder Pro on a computer that is connected to the same local area network.
Note
To download Qfinder Pro, go to https://www.qnap.com/utilities.
4. Locate the NAS in the list and then double-click the name or IP address.
5. Perform any of the following actions.
• To check for the latest available version, click Start.
The wizard downloads the latest available version, and then the NAS restarts after the download
is complete. If a newer version is not available, the wizard automatically displays the Smart
Installation Guide.
• To install the out-of-the-box version, click Skip.
6. Click Start Smart Installation Guide.
7. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
8. Click Next.
9. Specify the time zone, date, and time.
Tip
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Installation and Configuration 34
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
10. Click Next.
11. Select Obtain an IP address automatically (DHCP).
12. Click Next.
13. Select the types of devices that you will use to access shared folders on the NAS.
14. Click Next.
15. Configure the disk settings.
a. Select a volume type.
b. Select the disks that you want to use to create a RAID group.
c. Optional: Select a RAID type.
Note
The Smart Installation Guide automatically selects the optimal RAID type based on the
number of the selected disks.
d. Optional: Select Encrypted Disk Volume and Bad Block Scan.
16. Click Next.
17. Review the settings.
18. Click Apply.
A confirmation message appears.
Warning
Clicking Confirm deletes all data on the drive before installing QTS.
19. Click Confirm.
QTS is installed.
Installing QTS Using the Cloud Key
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Power on the NAS.
2. Connect the NAS to the internet.
3. Go to the QNAP Cloud Installation page using one of the following methods:
• On your computer, go to http://install.qnap.com/.
• Scan the QR code on the NAS using a mobile device.
The web page lists all the uninitialized QNAP NAS devices on the local network.
4. Find your NAS from the list and then click Initialize.
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Installation and Configuration 35
Note
If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the
NAS.
The installation wizard opens in the default web browser.
5. Create an account or sign in to myQNAPcloud.
Note
You must return to this page to complete the installation after creating an account.
6. Specify the myQNAPcloud device name for the NAS.
Note
The myQNAPcloud device name is used when remotely accessing the NAS.
7. Optional: Select CloudLink.
Note
• CloudLink allows you to remotely access the NAS without having to configure port
forwarding on your router. You can remotely access the NAS by logging into QTS or by
using mobile apps.
• You can also enable CloudLink by installing the CloudLink app on the NAS.
8. Click Next.
9. Perform any of the following actions.
• To check for the latest available version, click Start.
The wizard downloads the latest available version, and then the NAS restarts after the download
is complete. If a newer version is not available, the wizard automatically displays the Smart
Installation Guide.
• To install the out-of-the-box version, click Skip.
10. Click Start Smart Installation Guide.
11. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
12. Click Next.
13. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
14. Click Next.
15. Select Obtain an IP address automatically (DHCP).
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Installation and Configuration 36
16. Click Next.
17. Select the types of devices that you will use to access shared folders on the NAS.
18. Click Next.
19. Configure the disk settings.
a. Select a volume type.
b. Select the disks that you want to use to create a RAID group.
c. Optional: Select a RAID type.
Note
The Smart Installation Guide automatically selects the optimal RAID type based on the
number of the selected disks.
d. Optional: Select Encrypted Disk Volume and Bad Block Scan.
20. Click Next.
21. Review the settings.
22. Click Apply.
A confirmation message appears.
Warning
Clicking Confirm deletes all data on the drive before installing QTS.
23. Click Confirm.
QTS is installed.
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Installation and Configuration 37
4. Basic Operations
This chapter describes basic NAS operations.
Power Button
Operation User Action Result
Power on Press the button once. The NAS powers on.
Power off Press and hold the button for 1.5
seconds.
The NAS powers off.
Force power off Press and hold the button for 5
seconds.
The NAS shuts down.
Important
Use this method only
when the NAS is
unresponsive.
Reset Button
Operation User Action Result
Basic system reset Press and hold the
button for 3 seconds.
The following settings are reset to default:
• System administrator password: admin
• TCP/IP configuration:
• Obtain IP address settings automatically via
DHCP
• Disable jumbo frames
• If port trunking is enabled (multi-LAN models
only), the port trunking mode is reset to “Active
Backup (Failover)”.
• System port: 8080 (system service port)
• Security level: Low (Allow all connections)
• LCD panel password: (blank)
• VLAN: Disabled
Advanced system
reset
Press and hold the
button for 15 seconds.
The default factory settings are restored.
• To retrieve old data after an advanced system reset,
recreate the previous folder structure on the NAS.
USB One Touch Copy Button
The USB One Touch Copy button allows you to copy data backups from a USB device to the NAS or from
the NAS to a USB device.
This feature supports incremental backups. The NAS only copies files that were modified or added after the
last backup.
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Basic Operations 38
For details on configuring USB One Touch Copy, see the QTS User Guide.
LEDs
LEDs indicate system status and related information when the NAS is powered on. The following LED
information applies only when the drive is correctly installed and when the NAS is connected to the network.
For details on the location of the LEDs, see Components.
LED Status Description
System Status Flashes green and red
alternately every 0.5
seconds
• The drive is being formatted.
• The NAS is being initialized.
• The operating system is being updated.
• RAID rebuilding is in progress.
• Online RAID Capacity Expansion is in progress.
• Online RAID Level Migration is in progress.
Red • The drive is invalid.
• The disk volume has reached its full capacity.
• The disk volume is about to reach its full capacity.
• The system fan is not functioning.
• A read/write error occurred while accessing data.
• A bad sector is detected on the hard drive.
• The NAS is in degraded read-only mode (two member
drives failed in RAID 5 or RAID 6 but the data can still
be read).
• Hardware self-test error
Flashes red every 0.5
seconds
The NAS is in degraded mode (one member drive failed in
RAID 1, RAID 5, or RAID 6).
Flashes green every 0.5
seconds
• The NAS is not configured.
• A drive is not formatted.
Green • The NAS is starting up.
• The NAS is ready.
Off All drives are in standby mode.
LAN Orange A read/write error occurred while another device is
accessing data.
Flashes orange The NAS is being accessed from the network.
Drive Flashes red The data is being accessed and a read/write error occurs
during the process.
Red A drive read/write error occurred.
Flashes green The data is being accessed.
Green The drive can be accessed.
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LED Status Description
USB Flashes blue every 0.5 sec • A USB device (connected to the front USB port) is
detected.
• A USB device (connected to the front USB port) is
being removed from the NAS.
• A USB device (connected to the front USB port of the
NAS) is being accessed.
• Data is being copied to or from a USB or eSATA
device.
Blue A USB device is detected in the front USB port.
Off • No USB device is detected.
• The NAS has finished copying data to or from the USB
device connected to the front USB port.
Beep Alarm
Duration Frequency Description
Short beep (0.5 seconds) 1 • The NAS is starting up.
• The NAS is shutting down (software shutdown).
• The user pressed the Reset button.
• The operating system was updated.
3 The user tried to copy the NAS data to the external
storage device from the front USB port, but the data
cannot be copied.
Long beep (1.5 seconds) 3 (every 5 minutes) The system fan is not functioning.
2 • The disk volume is about to reach its full
capacity.
• The disk volume has reached its full capacity.
• The drives are in degraded mode.
• The user started the drive rebuilding process.
• A drive is plugged in or out.
1 • The NAS was powered off by force shutdown
(hardware shutdown).
• The NAS was powered on successfully and is
ready.
TS-332X User Guide
Basic Operations 40
5. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS
If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.
1. Power off the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qfinder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QTS installation.
Hot-swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
• RAID 1: One member drive fails
• RAID 5: One member drive fails
• RAID 6: One or two member drives fail
1. Log on to QTS.
2. Go to Main Menu > Storage & Snapshots > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the NAS.
6. Wait for 20 seconds or until the NAS beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Go to Main Menu > Storage & Snapshots > Storage > Storage/Snapshots .
11. Locate the volume that contains the new drive and then verify that the status is Rebuilding.
TS-332X User Guide
Troubleshooting 41
Recovering Unintentionally Removed Healthy Drives
The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from
unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, or RAID 6
volume to degraded mode, or an inactive RAID 0 and JBOD configuration to normal.
Disk Volume RAID Recovery Support Maximum Number of Removed Drives
Single No N/A
JBOD Yes 1
RAID 0 Yes 1
RAID 1 Yes 1
RAID 5 Yes 2
RAID 6 Yes 3
RAID 10 No N/A
Support and Other Resources
QNAP provides the following resources:
Resource URL
Documentation http://docs.qnap.com
Helpdesk http://helpdesk.qnap.com
Downloads http://download.qnap.com
Community Forum http://forum.qnap.com
TS-332X User Guide
Troubleshooting 42
6. Glossary
CloudKey
Unique 8-digit code assigned to each NAS device
CloudLink
Enables you to access the NAS over the internet without configuring complex port forwarding settings
myQNAPcloud
Provides various remote access services such as DDNS and CloudLink
myQNAPcloud ID
Email address that was used to register for a myQNAPcloud account
Qfinder Pro
Enables you to locate and access the QNAP NAS devices in your local area network
QTS
QNAP NAS operating system
TS-332X User Guide
Glossary 43
7. Notices
This chapter provides information about warranty, disclaimers, licensing, and federal regulations.
Limited Warranty
QNAP offers limited warranty service on our products. Your QNAP-branded hardware product is warranted
against defects in materials and workmanship for a period of one (1) year or more from the date printed on
the invoice. ("Warranty Period"). Please review your statutory rights at www.qnap.com/warranty, which may
be amended from time to time by QNAP in its discretion.
Disclaimer
Information in this document is provided in connection with products of QNAP Systems, Inc. (the "QNAP").
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QNAP products are not intended for use in medical, life saving, life sustaining, critical control or safety
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In no event shall QNAP’s liability exceed the price paid for the product from direct, indirect, special,
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Back up the system periodically to avoid any potential data loss is recommended. QNAP disclaims any
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Should you return any components of the package of QNAP products such as NAS (Network Attached
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Further, the ® or ™ symbols are not used in the text.
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TS-332X User Guide
Notices 44
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EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO
THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM
PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR
CORRECTION.
17. Limitation of Liability.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY
COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS THE
PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY
GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE
OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR
DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES
OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF
SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
18. Interpretation of Sections 16 and 17.
If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect
according to their terms, reviewing courts shall apply local law that most closely approximates an
absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of
liability accompanies a copy of the Program in return for a fee.
TS-332X User Guide
Notices 51
END OF TERMS AND CONDITIONS
FCC Notice
FCC Class B Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Important
Any modifications made to this device that are not approved by QNAP Systems, Inc. may
void the authority granted to the user by the FCC to operate this equipment.
CE Notice
This QNAP NAS complies with CE Compliance Class B.
TS-332X User Guide
Notices 52
SJ/T 11364-2006
本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国
RoHS 标准规定的限量要求。
本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品
可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。
部件名称 有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(CR(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
壳体 0 0 0 0 0 0
显示 0 0 0 0 0 0
印刷电路板 0 0 0 0 0 0
金属螺帽 0 0 0 0 0 0
电缆组装 0 0 0 0 0 0
风扇组装 0 0 0 0 0 0
电力供应组装 0 0 0 0 0 0
电池 0 0 0 0 0 0
O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。
TS-332X User Guide
Notices 53