Table of Contents
QNAP TS-463XU User Manual
Displayed below is the user manual for TS-463XU by QNAP which is a product in the NAS & Storage Servers category. This manual has pages.
Related Manuals
TS-x63XU
TS-463XU
TS-463XU-RP
TS-863XU
TS-863XU-RP
TS-1263XU
TS-1263XU-RP
User Guide
Document Version: 2
11/04/2018
Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-x63XU.....................................................................................................................................4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 6
Components................................................................................................................................................. 6
Front Panel...............................................................................................................................................7
Rear Panel................................................................................................................................................8
System Board.........................................................................................................................................10
Front Drive Numbering........................................................................................................................... 10
Installation Requirements............................................................................................................................11
Setting Up the NAS.....................................................................................................................................11
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 13
Drive Installation.....................................................................................................................................13
Installing Expansion Cards.....................................................................................................................17
Expansion Units......................................................................................................................................21
Replacing Memory Modules...................................................................................................................23
Installing Handles................................................................................................................................... 27
Hot-swapping Redundant Power Supply Units.......................................................................................29
Rail Kits.................................................................................................................................................. 30
QTS Installation.......................................................................................................................................... 30
Installing QTS Using Qfinder Pro........................................................................................................... 30
Installing QTS Using the Cloud Key....................................................................................................... 32
4. Basic Operations
Power Button.............................................................................................................................................. 34
Reset Button............................................................................................................................................... 34
LEDs........................................................................................................................................................... 34
Beep Alarm................................................................................................................................................. 36
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 37
Hot-swapping Failed Drives........................................................................................................................37
Recovering Unintentionally Removed Healthy Drives................................................................................ 38
Support and Other Resources.................................................................................................................... 38
6. Glossary
CloudKey.................................................................................................................................................... 39
CloudLink....................................................................................................................................................39
myQNAPcloud............................................................................................................................................ 39
myQNAPcloud ID........................................................................................................................................39
Qfinder Pro................................................................................................................................................. 39
QTS.............................................................................................................................................................39
TS-x63XU User Guide
1
7. Notices
Limited Warranty.........................................................................................................................................40
Disclaimer................................................................................................................................................... 40
GNU Public License....................................................................................................................................40
FCC Notice................................................................................................................................................. 48
CE Notice....................................................................................................................................................48
BSMI Notice................................................................................................................................................48
SJ/T 11364-2006.........................................................................................................................................49
2
1. Preface
About This Guide
This guide provides information on the QNAP TS-x63XU NAS and step-by-step instructions on installing the
hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing a task or
configuring settings.
Warnings provide information, that when ignored, may result to potential loss,
injury, or even death.
TS-x63XU User Guide
Preface 3
2. Product Overview
This chapter provides basic information about the QNAP TS-x63XU NAS.
About the TS-x63XU
The TS-x63XU series is a professional solution designed for data storage, backup, sharing, and centralized
management. It is powered by a high-performance AMD quad-core 2.0 GHz processor, and loaded with 4
GB of SODIMM DDR3L memory that can be scaled up to 16 GB. Each TS-x63XU NAS features a
10GBASE-T network expansion card for increased bandwidth and throughput. With its AES-NI encryption
engine, the TS-x63XU accelerates the performance of encrypted file transfers. The NAS is also provisioned
for expansion with its USB 3.0 Type-A ports.
Hardware Specifications
Important
Modifying the hardware or software of your QNAP product invalidates the warranty. QNAP
is not responsible for any damage or data loss caused by unauthorized modifications and
installation of unsupported third-party applications.
Ordering P/N Drive Bays Memory Power Supply
TS-463XU-4G 4 4 GB Single
TS-463XU-RP-4G Redundant
TS-863XU-4G 8 Single
TS-863XU-RP-4G Redundant
TS-1263XU-4G 12 Single
TS-1263XU-RP-4G Redundant
Component TS-463XU
TS-463XU-RP
TS-863XU
TS-863XU-RP
TS-1263XU
TS-1263XU-RP
Processor
CPU AMD quad-core 2.0 GHz processor
Architecture 64-bit
Encryption engine AES-NI
Memory
Pre-installed memory 1 x 4 GB SODIMM DDR3L
Use only non-error-correcting code (ECC) QNAP memory modules to maintain
system performance and stability. For NAS devices with more than one memory
slot, use non-ECC QNAP modules with identical specifications.
Important
Using unsupported modules may degrade performance,
cause errors, or prevent the operating system from starting.
Total memory slots 2 x SODIMM DDR3L
Maximum memory 16 GB: 2 x 8 GB SODIMM DDR3L
Storage
Drive bays 4 x SATA 6 Gbps 8 x SATA 6 Gbps 12 x SATA 6 Gbps
TS-x63XU User Guide
Product Overview 4
Component TS-463XU
TS-463XU-RP
TS-863XU
TS-863XU-RP
TS-1263XU
TS-1263XU-RP
Drive compatibility • 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid state drives
Hot-swappable Yes
Network
10 Gigabit Ethernet ports 1 x 10GBASE-T
Note
This port also supports 5GbE, 2.5GbE, and 1GbE networking.
Gigabit Ethernet ports 4 x RJ45
External I/O Ports & Expansion Slots
PCIe slots 1 x PCIe 2.0 x4
Note
A 10GBASE-T network expansion card is pre-installed in this
slot.
USB ports • 2 x USB 3.0 Type-A
• 3 x USB 2.0 Type-A
• 2 x USB 3.0 Type-A
• 2 x USB 2.0 Type-A
• 2 x USB 3.0 Type-A
• 2 x USB 2.0 Type-A
Interface
Buttons Power
Maintenance port 1 x 3.5 mm console port
Dimensions
Form factor 1U rackmount 2U rackmount 2U rackmount
Dimensions (H x W x D) 44 x 439 x 499 mm
1.73 x 17.28 x 19.65 in
89 x 482 x 534 mm
3.5 x 18.98 x 21.02 in
89 x 482 x 534 mm
3.5 x 18.98 x 21.02 in
Net weight 7.63 kg (16.82 lbs) 11.02 kg (24.29 lbs) 16.14 kg (35.58 lbs)
Other
Power supply unit • TS-463XU: 1 x
250W, 100-240V AC,
50/60 Hz
• TS-463XU-RP: 2 x
250W, 100-240V AC,
50/60 Hz
• TS-863XU: 1 x
250W, 100-240V AC,
50/60 Hz
• TS-863XU-RP: 2 x
250W, 100-240V AC,
50/60 Hz
• TS-1263XU: 1 x
350W, 100V-240V
AC, 50/60 Hz
• TS-1263XU-RP: 2 x
300W, 100-240V AC,
50/60 Hz
System battery CR2032 lithium battery (3V, 225mAh)
Warning
When replacing the system battery, only use the same battery
type as the existing one to avoid explosions.
TS-x63XU User Guide
Product Overview 5
Component TS-463XU
TS-463XU-RP
TS-863XU
TS-863XU-RP
TS-1263XU
TS-1263XU-RP
Sound level • TS-463XU: 36.5
dB(A)
• TS-463XU-RP: 36.4
dB(A)
• TS-863XU: 35.0
dB(A)
• TS-863XU-RP: 36.4
dB(A)
• TS-1263XU: 35.7
dB(A)
• TS-1263XU-RP: 39.2
dB(A)
Note
The sound levels were tested at a bystander position, which is
within one meter from the NAS. The test NAS operated at low
speed with the maximum number of drives installed.
Fans System: 2 x 40 mm, 12V
DC
System: 2 x 70 mm, 12V
DC
System: 2 x 70 mm, 12V
DC
Warning
To avoid serious injuries, do not touch the fans while the NAS
is connected to a power source.
Operating temperature 0 to 40˚C (32 to 104˚F)
Relative humidity • Non-condensing relative humidity: 5 to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Package Contents
Item Quantity
TS-x63XU 1
Power cord • TS-x63XU models: 1
• TS-x63XU-RP models: 2
Ethernet cable 2
Screws for 3.5-inch drives • TS-463XU, TS-463XU-RP: 16
• TS-863XU, TS-863XU-RP: 32
• TS-1263XU, TS-1263XU-RP: 48
Screws for 2.5-inch drives • TS-463XU, TS-463XU-RP: 12
• TS-863XU, TS-863XU-RP: 24
• TS-1263XU, TS-1263XU-RP: 36
Quick Installation Guide (QIG) 1
Components
TS-x63XU User Guide
Product Overview 6
Front Panel
TS-463XU, TS-463XU-RP
No. Component No. Component
1 USB 2.0 Type-A port 6 Drive 2 LED
2 USB One Touch Copy button 7 Drive 3 LED
3 USB LED 8 Drive 4 LED
4 Status LED 9 LAN LED
5 Drive 1 LED 10 Power button
TS-863XU, TS-863XU-RP, TS-1263XU, TS-1263XU-RP
TS-x63XU User Guide
Product Overview 7
No. Component No. Component
1 Power button 4 Expansion unit LED
2 Status LED 5 Drive LED
3 LAN LED - -
Rear Panel
TS-463XU
TS-863XU, TS-1263XU
No. Component No. Component
1 Gigabit Ethernet (RJ45) port 3 6 Gigabit Ethernet (RJ45) port 4
2 Gigabit Ethernet (RJ45) port 1 7 USB 3.0 Type-A ports
3 10GBASE-T port 8 USB 2.0 Type-A ports
TS-x63XU User Guide
Product Overview 8
No. Component No. Component
4 Power input 9 Reset button
5 Gigabit Ethernet (RJ45) port 2 - -
TS-463XU-RP
TS-863XU-RP, TS-1263XU-RP
No. Component No. Component
1 Gigabit Ethernet RJ45 port 3 6 Gigabit Ethernet RJ45 port 2
2 Gigabit Ethernet RJ45 port 1 7 Gigabit Ethernet RJ45 port 4
3 10GBASE-T port 8 USB 3.0 Type-A ports
4 Power supply unit 1 9 USB 2.0 Type-A ports
5 Power supply unit 2 10 Reset button
TS-x63XU User Guide
Product Overview 9
System Board
No. Component No. Component
1 Memory slot 1 3 PCIe 2.0 x4 slot
2 Memory slot 2 - -
Front Drive Numbering
TS-463XU, TS-463XU-RP
TS-863XU, TS-863XU-RP
TS-x63XU User Guide
Product Overview 10
TS-1263XU, TS-1263XU-RP
Installation Requirements
Category Item
Environment • Room temperature: 0 to 40˚C (32 to 104˚F)
• Non-condensing relative humidity: 5 to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface with no exposure to
direct sunlight, liquids, and chemicals
Hardware and peripherals • Storage drives
For details on compatible drives, go to https://
www.qnap.com/compatibility/.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the NAS on a rack.
3. Verify that the intake vents on the bottom of the case are unobstructed.
4. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives
•Installing 2.5-inch Hard Drives
5. Connect the power cord and all applicable cables.
6. Power on the NAS.
7. Install QTS.
For details, see QTS Installation.
TS-x63XU User Guide
Product Overview 11
8. Log on to QTS.
TS-x63XU User Guide
Product Overview 12
3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
Installing 3.5-inch Hard Drives
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
TS-x63XU User Guide
Installation and Configuration 13
4. Load the tray into the drive bay.
a. Insert the tray into the bay.
b. Push the handle.
5. Power on the NAS.
TS-x63XU User Guide
Installation and Configuration 14
Installing 2.5-inch Hard Drives
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
TS-x63XU User Guide
Installation and Configuration 15
4. Load the tray into the drive bay.
a. Insert the tray into the bay.
b. Push the handle.
5. Power on the NAS.
TS-x63XU User Guide
Installation and Configuration 16
Installing Expansion Cards
A 10GBASE-T network expansion card is pre-installed in the PCIe slot. You can replace it with another
supported PCIe expansion card.
QNAP-branded expansion cards purchased from the company website are shipped with the brackets
necessary to fit all QNAP NAS models. All TS-x63XU models use low-profile brackets.
Warning
• Only qualified personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Check the expansion cards and brackets supported by your model on the QNAP website.
a. Go to www.qnap.com/compatibility.
b. Click Search by NAS.
c. Specify the number of bays and the specific model of your NAS.
d. Under Category, select the component or device type.
e. Locate a specific component or device model in the list.
f. Optional: Click the corresponding Note icon to view more information.
2. Power off the NAS.
3. Disconnect the power cord from the electrical outlet.
4. Disconnect all cables and external attachments.
5. Remove the top cover.
a. Loosen the two screws on the back of the top cover.
TS-x63XU User Guide
Installation and Configuration 17
b. Slide the cover away from the NAS using the handle.
c. Lift the top cover up.
6. Remove the existing expansion card.
a. Remove the screw that secures the PCIe bracket to the chassis.
b. Hold the card by the edges and then carefully pull it out of the slot.
7. Attach the QNAP bracket to the expansion card.
a. Remove all screws of the existing bracket.
TS-x63XU User Guide
Installation and Configuration 18
b. Carefully pull the bracket away from the card.
c. Attach the QNAP bracket to the card using the same screws.
d. Verify that the bracket does not move.
8. Install the expansion card.
a. Hold the expansion card by the edges.
b. Insert the card into the slot.
c. Attach the screw.
TS-x63XU User Guide
Installation and Configuration 19
9. Attach the top cover.
a. Place the cover on the NAS.
b. Slide the cover toward the NAS.
TS-x63XU User Guide
Installation and Configuration 20
c. Tighten the screws.
10. Connect all cables and external attachments.
11. Connect the power cord to the electrical outlet.
12. Power on the NAS.
Expansion Units
The TS-x63XU supports USB expansion units.
TS-x63XU User Guide
Installation and Configuration 21
Type Description Required Accessories
USB • Uses a USB 3.0 Type-A
interface
• Supports a maximum of one
expansion unit
• Supports SATA 6 Gbps drives
RAIL-B01 rail kit
RAIL-B02 rail kit
Connecting USB Expansion Units
The TS-x63XU supports a maximum of one USB expansion unit and is compatible with the following models:
• UX-800U-RP
• UX-1200U-RP
1. Connect the expansion unit to the NAS.
a. Connect the USB cable to the USB 3.0 Type-B port on the expansion unit.
b. Connect the USB cable to a USB 3.0 Type-A port on the NAS.
2. Power on the expansion unit.
3. Verify that the expansion unit is recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Control Panel > Storage & Snapshots > Overview > System .
c. Verify that the expansion unit is listed.
TS-x63XU User Guide
Installation and Configuration 22
Replacing Memory Modules
The NAS has two memory slots. You can increase the memory capacity of the NAS by upgrading the
memory modules. When using multiple modules, use only QNAP modules of the same type and capacity to
maintain system performance and stability. You can purchase QNAP memory modules from authorized
resellers.
Important
When replacing modules, ensure that a module is always installed in slot 1.
For details on slot numbering, see System Board.
Warning
• Only qualified personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the top cover.
a. Loosen the two screws on the back of the top cover.
b. Slide the cover away from the NAS using the handle.
c. Lift the top cover up.
TS-x63XU User Guide
Installation and Configuration 23
5. Remove an existing module.
a. Push the retention clips outward simultaneously to release the module.
Warning
Attempting to remove a module that is not completely released may damage the module and
the motherboard.
b. Hold the module by the edges and then carefully slide it out of the slot.
Warning
• Do not touch the components, particularly the metal connectors.
TS-x63XU User Guide
Installation and Configuration 24
• Do not bend the module.
6. Install a new module.
a. Align the notch with the ridge in the slot.
b. Insert the module into the slot.
c. Verify that the metal connectors are completely inserted into the slot.
d. Carefully press down on the module until the retention clips lock the module into place.
7. Attach the top cover.
a. Place the top cover on the NAS.
TS-x63XU User Guide
Installation and Configuration 25
b. Slide the cover toward the NAS.
c. Tighten the screws.
TS-x63XU User Guide
Installation and Configuration 26
8. Connect all cables and external attachments.
9. Connect the power cord to the electrical outlet.
10. Power on the NAS.
11. Verify that the module is recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Control Panel > System > System Status > Hardware Information .
c. Check the value for Total memory.
Installing Handles
Installing handles enables you to better grip and further secure the NAS on a rack. Handles on the
TS-463XU and TS-463XU-RP require manual installation.
1. Power off the NAS.
2. Install a handle on an angle bracket.
a. Align the openings of the handle with the screw holes of the angle bracket.
b. Attach the screws to lock the handle to the angle bracket.
TS-x63XU User Guide
Installation and Configuration 27
3. Install the angle bracket on the NAS.
a. Align the holes on the angle bracket with the holes on the left side of the chassis.
b. Ensure the handle faces the same direction as the front panel.
c. Attach the screws to lock the angle bracket to the chassis.
4. Install a second handle on the other side of the chassis.
5. Power on the NAS.
TS-x63XU User Guide
Installation and Configuration 28
Hot-swapping Redundant Power Supply Units
NAS devices with redundant power supply units (PSUs) support hot-swapping.
1. Power off the NAS.
2. Disconnect the power cord from the electrical outlet and the PSU that you want to replace.
3. Firmly press the latch toward the handle and then pull the PSU out.
4. Insert the new PSU.
5. Connect the power cord to the PSU and the electrical outlet.
6. Power on the NAS.
TS-x63XU User Guide
Installation and Configuration 29
7. Enable alerts for PSU failures.
a. Log on to QTS as administrator.
b. Go to Control Panel > System > Hardware > General .
c. Select Enable Redundant Power Supply Mode.
d. Click Apply All.
Rail Kits
The TS-x63XU is compatible with the following models:
Model Compatible Rail Kit
TS-463XU
TS-463XU-RP
TS-863XU
TS-863XU-RP
TS-1263XU
TS-1263XU-RP
RAIL-B01
RAIL-B02
Rail kits are not included with the NAS and must be purchased separately. For details, contact an authorized
reseller or go to http://shop.qnap.com.
You can find installation information in the rail kit package.
QTS Installation
Method Description Requirements
Qfinder Pro
installation
(Recommended)
If the NAS is connected to your local area
network, you can do the following:
• Locate the NAS using Qfinder Pro.
• Complete the steps in the Smart
Installation Guide wizard.
• Computer
• Network cable
• Qfinder Pro installer
Cloud installation If the NAS is connected to the internet,
you can do the following:
• Scan the QR code on the NAS.
• Specify the Cloud Key.
• Log into your myQNAPcloud account.
• Use CloudLink to remotely access
your NAS.
• Complete the steps in the Smart
Installation Guide wizard.
• Computer or mobile device
• myQNAPcloud account
• CloudKey
Installing QTS Using Qfinder Pro
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
TS-x63XU User Guide
Installation and Configuration 30
1. Power on the NAS.
2. Connect the NAS to your local area network.
3. Run Qfinder Pro on a computer that is connected to the same local area network.
Note
To download Qfinder Pro, go to https://www.qnap.com/utilities.
4. Locate the NAS in the list and then double-click the name or IP address.
The Smart Installation Guide opens in the default web browser.
5. Click Start Smart Installation Guide.
6. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
7. Click Next.
8. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
9. Click Next.
10. Select Obtain an IP address automatically (DHCP).
11. Click Next.
12. Select the types of devices that you will use to access shared folders on the NAS.
13. Click Next.
14. Select Configure disks later.
Note
For details on configuring disks, see the Storage Manager section of the QTS User Guide.
15. Click Next.
16. Select No.
Note
• Enabling the multimedia functions allows you to install multimedia applications after
configuring the disks in Storage Manager.
• For details on enabling multimedia functions on QTS, see the System Administration
section of the QTS User Guide.
17. Click Next.
TS-x63XU User Guide
Installation and Configuration 31
18. Review the settings.
19. Click Apply.
A confirmation message appears.
Warning
Clicking Confirm deletes all data on the drive before installing QTS.
20. Click Confirm.
QTS is installed.
Installing QTS Using the Cloud Key
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Power on the NAS.
2. Connect the NAS to the internet.
3. Go to the QNAP Cloud Installation page using one of the following methods:
• On your computer, go to http://install.qnap.com/.
• Scan the QR code on the NAS using a mobile device.
The web page lists all the uninitialized QNAP NAS devices on the local network.
4. Find your NAS from the list and then click Initialize.
Note
If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the
NAS.
The installation wizard opens in the default web browser.
5. Create an account or sign in to myQNAPcloud.
Note
You must return to this page to complete the installation after creating an account.
6. Specify the myQNAPcloud device name for the NAS.
Note
The myQNAPcloud device name is used when remotely accessing the NAS.
7. Optional: Select CloudLink.
Note
• CloudLink allows you to remotely access the NAS without having to configure port
forwarding on your router. You can remotely access the NAS by logging into QTS or by
using mobile apps.
• You can also enable CloudLink by installing the CloudLink app on the NAS.
8. Click Next.
The Smart Installation Guide opens in the default web browser.
TS-x63XU User Guide
Installation and Configuration 32
9. Click Start Smart Installation Guide.
10. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
11. Click Next.
12. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
13. Click Next.
14. Select Obtain an IP address automatically (DHCP).
15. Click Next.
16. Select the types of devices that you will use to access shared folders on the NAS.
17. Click Next.
18. Select Configure disks later.
Note
For details on configuring disks, see the Storage Manager section of the QTS User Guide.
19. Click Next.
20. Select No.
Note
• Enabling the multimedia functions allows you to install multimedia applications after
configuring the disks in Storage Manager.
• For details on enabling multimedia functions on QTS, see the System Administration
section of the QTS User Guide.
21. Click Next.
22. Review the settings.
23. Click Apply.
A confirmation message appears.
Warning
Clicking Confirm deletes all data on the drive before installing QTS.
24. Click Confirm.
QTS is installed.
TS-x63XU User Guide
Installation and Configuration 33
4. Basic Operations
This chapter describes basic NAS operations.
Power Button
Operation User Action Result
Power on Press the button once. The NAS powers on.
Power off Press and hold the button for 1.5
seconds.
The NAS powers off.
Force power off Press and hold the button for 5
seconds.
The NAS shuts down.
Important
Use this method only
when the NAS is
unresponsive.
Reset Button
Operation User Action Result
Basic system reset Press and hold the
button for 3 seconds.
The following settings are reset to default:
• System administrator password: admin
• TCP/IP configuration:
• Obtain IP address settings automatically via
DHCP
• Disable jumbo frames
• If port trunking is enabled (multi-LAN models
only), the port trunking mode is reset to “Active
Backup (Failover)”.
• System port: 8080 (system service port)
• Security level: Low (Allow all connections)
• LCD panel password: (blank)
• VLAN: Disabled
Advanced system
reset
Press and hold the
button for 15 seconds.
The default factory settings are restored.
• To retrieve old data after an advanced system reset,
recreate the previous folder structure on the NAS.
LEDs
LEDs indicate system status and related information when the NAS is powered on. The following LED
information applies only when the drive is correctly installed and when the NAS is connected to the network.
For details on the location of the LEDs, see Components.
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Basic Operations 34
LED Status Description
System Status Flashes green and red
alternately every 0.5
seconds
• The drive is being formatted.
• The NAS is being initialized.
• The operating system is being updated.
• RAID rebuilding is in progress.
• Online RAID Capacity Expansion is in progress.
• Online RAID Level Migration is in progress.
Red • The drive is invalid.
• The disk volume has reached its full capacity.
• The disk volume is about to reach its full capacity.
• The system fan is not functioning.
• An error occured when accessing (read/write) the data.
• A bad sector is detected on the hard drive.
• The NAS is in degraded read-only mode (two member
drives failed in RAID 5 or RAID 6 but the data can still
be read).
• Hardware self-test error
Flashes red every 0.5
seconds
The NAS is in degraded mode (one member drive failed in
RAID 1, RAID 5, or RAID 6).
Flashes green every 0.5
seconds
• The NAS is starting up.
• The NAS is not configured.
• A drive is not formatted.
Flashes green every 2
seconds
The NAS is in S3 sleep mode.
Green The NAS is ready.
Off All drives are in standby mode.
LAN Orange A read/write error occured while another device is
accessing data.
Flashes orange The NAS is being accessed from the network.
Drive Flashes red The data is being accessed and a read/write error occurs
during the process.
Red A drive read/write error occured.
Flashes green The data is being accessed.
Green The drive can be accessed.
TS-x63XU User Guide
Basic Operations 35
LED Status Description
USB Flashes blue every 0.5 sec • A USB device (connected to the front USB port) is
detected.
• A USB device (connected to the front USB port) is
being removed from the NAS.
• A USB device (connected to the front USB port of the
NAS) is being accessed.
• Data is being copied to or from a USB or eSATA
device.
Blue A USB device is detected in the front USB port.
Off • No USB device is detected.
• The NAS has finished copying data to or from the USB
device connected to the front USB port.
Beep Alarm
Duration Frequency Description
Short beep (0.5 seconds) 1 • The NAS is starting up.
• The NAS is shutting down (software shutdown).
• The user pressed the Reset button.
• The operating system was updated.
3 The user tried to copy the NAS data to the external
storage device from the front USB port, but the data
cannot be copied.
Long beep (1.5 seconds) 3 (every 5 minutes) The system fan is not functioning.
2 • The disk volume is about to reach its full
capacity.
• The disk volume has reached its full capacity.
• The drives are in degraded mode.
• The user started the drive rebuilding process.
• A drive is plugged in or out.
1 • The NAS was powered off by force shutdown
(hardware shutdown).
• The NAS was powered on successfully and is
ready.
TS-x63XU User Guide
Basic Operations 36
5. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS
If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.
1. Power off the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qfinder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QTS installation.
Hot-swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
• RAID 1: One member drive fails
• RAID 5: One member drive fails
• RAID 6: One or two member drives fail
1. Log on to QTS.
2. Go to Main Menu > Storage Manager > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the NAS.
6. Wait for 20 seconds or until the NAS beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Go to Main Menu > Storage Manager > Storage Space .
11. Locate the volume that contains the new drive and then verify that the status is Rebuilding.
TS-x63XU User Guide
Troubleshooting 37
Recovering Unintentionally Removed Healthy Drives
The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from
unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, or RAID 6
volume to degraded mode, or an inactive RAID 0 and JBOD configuration to normal.
Disk Volume RAID Recovery Support Maximum Number of Removed Drives
Single No N/A
JBOD Yes 1
RAID 0 Yes 1
RAID 1 Yes 1
RAID 5 Yes 2
RAID 6 Yes 3
RAID 10 No N/A
Support and Other Resources
QNAP provides the following resources:
Resource URL
Documentation http://docs.qnap.com
Helpdesk http://helpdesk.qnap.com
Downloads http://download.qnap.com
Community Forum http://forum.qnap.com
TS-x63XU User Guide
Troubleshooting 38
6. Glossary
CloudKey
Unique 8-digit code assigned to each NAS device
CloudLink
Enables you to access the NAS over the internet without configuring complex port forwarding settings
myQNAPcloud
Provides various remote access services such as DDNS and CloudLink
myQNAPcloud ID
Email address that was used to register for a myQNAPcloud account
Qfinder Pro
Enables you to locate and access the QNAP NAS devices in your local area network
QTS
QNAP NAS operating system
TS-x63XU User Guide
Glossary 39
7. Notices
This chapter provides information about warranty, disclaimers, licensing, and federal regulations.
Limited Warranty
QNAP offers limited warranty service on our products. Your QNAP-branded hardware product is warranted
against defects in materials and workmanship for a period of one (1) year or more from the date printed on
the invoice. ("Warranty Period"). Please review your statutory rights at www.qnap.com/warranty, which may
be amended from time to time by QNAP in its discretion.
Disclaimer
Information in this document is provided in connection with products of QNAP Systems, Inc. (the "QNAP").
No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this
document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no
liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of
QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or
infringement of any patent, copyright or other intellectual property right.
QNAP products are not intended for use in medical, life saving, life sustaining, critical control or safety
systems, or in nuclear facility applications.
In no event shall QNAP’s liability exceed the price paid for the product from direct, indirect, special,
incidental, or consequential damages resulting from the use of the product, its accompanying software, or its
documentation.QNAP makes no warranty or representation, expressed, implied, or statutory, with respect to
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Back up the system periodically to avoid any potential data loss is recommended. QNAP disclaims any
responsibility of all sorts of data loss or recovery.
Should you return any components of the package of QNAP products such as NAS (Network Attached
Storage) for refund or maintenance, make sure they are carefully packed for shipping. Any form of damages
due to improper packaging will not be compensated.
All the features, functionality, and other product specifications are subject to change without prior notice or
obligation. Information contained herein is subject to change without notice.
Further, the ® or ™ symbols are not used in the text.
GNU Public License
Version 3, 29 June 2007
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not
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The licenses for most software and other practical works are designed to take away your freedom to share
and change the works. By contrast, the GNU General Public License is intended to guarantee your freedom
to share and change all versions of a program--to make sure it remains free software for all its users. We, the
TS-x63XU User Guide
Notices 40
Free Software Foundation, use the GNU General Public License for most of our software; it applies also to
any other work released this way by its authors. You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are
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TS-x63XU User Guide
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TS-x63XU User Guide
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TS-x63XU User Guide
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TS-x63XU User Guide
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TS-x63XU User Guide
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exercise of, or is conditioned on the non-exercise of one or more of the rights that are specifically
granted under this License. You may not convey a covered work if you are a party to an arrangement
with a third party that is in the business of distributing software, under which you make payment to the
third party based on the extent of your activity of conveying the work, and under which the third party
grants, to any of the parties who would receive the covered work from you, a discriminatory patent
license (a) in connection with copies of the covered work conveyed by you (or copies made from those
copies), or (b) primarily for and in connection with specific products or compilations that contain the
covered work, unless you entered into that arrangement, or that patent license was granted, prior to 28
March 2007.
Nothing in this License shall be construed as excluding or limiting any implied license or other defenses
to infringement that may otherwise be available to you under applicable patent law.
13. No Surrender of Others' Freedom.
TS-x63XU User Guide
Notices 46
If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the
conditions of this License, they do not excuse you from the conditions of this License. If you cannot
convey a covered work so as to satisfy simultaneously your obligations under this License and any
other pertinent obligations, then as a consequence you may not convey it at all. For example, if you
agree to terms that obligate you to collect a royalty for further conveying from those to whom you
convey the Program, the only way you could satisfy both those terms and this License would be to
refrain entirely from conveying the Program.
14. Use with the GNU Affero General Public License.
Notwithstanding any other provision of this License, you have permission to link or combine any
covered work with a work licensed under version 3 of the GNU Affero General Public License into a
single combined work, and to convey the resulting work. The terms of this License will continue to apply
to the part which is the covered work, but the special requirements of the GNU Affero General Public
License, section 13, concerning interaction through a network will apply to the combination as such.
15. Revised Versions of this License.
The Free Software Foundation may publish revised and/or new versions of the GNU General Public
License from time to time. Such new versions will be similar in spirit to the present version, but may
differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program specifies that a certain numbered
version of the GNU General Public License “or any later version” applies to it, you have the option of
following the terms and conditions either of that numbered version or of any later version published by
the Free Software Foundation. If the Program does not specify a version number of the GNU General
Public License, you may choose any version ever published by the Free Software Foundation.
If the Program specifies that a proxy can decide which future versions of the GNU General Public
License can be used, that proxy's public statement of acceptance of a version permanently authorizes
you to choose that version for the Program.
Later license versions may give you additional or different permissions. However, no additional
obligations are imposed on any author or copyright holder as a result of your choosing to follow a later
version.
16. Disclaimer of Warranty.
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE
LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR
OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO
THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM
PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR
CORRECTION.
17. Limitation of Liability.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY
COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS THE
PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY
GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE
OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR
DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES
OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF
SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
18. Interpretation of Sections 16 and 17.
If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect
according to their terms, reviewing courts shall apply local law that most closely approximates an
absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of
liability accompanies a copy of the Program in return for a fee.
TS-x63XU User Guide
Notices 47
END OF TERMS AND CONDITIONS
FCC Notice
FCC Class A Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy, and if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.
Important
Any modifications made to this device that are not approved by QNAP Systems, Inc. may
void the authority granted to the user by the FCC to operate this equipment.
CE Notice
This QNAP NAS complies with CE Compliance Class A.
BSMI Notice
警告使用者：這是甲類的資訊產品，在居住的環境中使用時，可能會造成射頻干擾，在這種
情況下，使用者會被要求採取某些適當的對策。
TS-x63XU User Guide
Notices 48
SJ/T 11364-2006
本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国
RoHS 标准规定的限量要求。
本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品
可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。
部件名称 有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(CR(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
壳体 0 0 0 0 0 0
显示 0 0 0 0 0 0
印刷电路板 0 0 0 0 0 0
金属螺帽 0 0 0 0 0 0
电缆组装 0 0 0 0 0 0
风扇组装 0 0 0 0 0 0
电力供应组装 0 0 0 0 0 0
电池 0 0 0 0 0 0
O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。
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Notices 49