Table of Contents
QNAP TS-932PX User Manual
Displayed below is the user manual for TS-932PX by QNAP which is a product in the NAS & Storage Servers category. This manual has pages.
Related Manuals
TS-932PX
TS-932PX-4G
User Guide
Document Version: 3
17/08/2020
Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-932PX.....................................................................................................................................4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 6
Components................................................................................................................................................. 6
Front Panel...............................................................................................................................................7
Rear Panel................................................................................................................................................7
Drive Numbering.......................................................................................................................................8
Safety Information.........................................................................................................................................8
Installation Requirements............................................................................................................................. 9
Setting Up the NAS.......................................................................................................................................9
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 11
Drive Installation..................................................................................................................................... 11
Replacing Memory Modules...................................................................................................................20
Expansion Unit Installation..................................................................................................................... 25
QTS Installation.......................................................................................................................................... 26
Installing QTS Using Qfinder Pro........................................................................................................... 27
Installing QTS Using the Cloud Key....................................................................................................... 28
4. Basic Operations
Power Button.............................................................................................................................................. 30
Reset Button............................................................................................................................................... 31
USB One Touch Copy Button..................................................................................................................... 32
LEDs........................................................................................................................................................... 32
Audio Alert.................................................................................................................................................. 35
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 37
Hot-swapping Failed Drives........................................................................................................................37
Recovering Unintentionally Removed Healthy Drives................................................................................ 38
Support and Other Resources.................................................................................................................... 38
6. Glossary
Cloud Key................................................................................................................................................... 39
myQNAPcloud Link.....................................................................................................................................39
myQNAPcloud............................................................................................................................................ 39
QNAP ID..................................................................................................................................................... 39
Qfinder Pro................................................................................................................................................. 39
QTS.............................................................................................................................................................39
7. Notices
Limited Warranty.........................................................................................................................................40
Disclaimer................................................................................................................................................... 40
TS-932PX User Guide
1
GNU Public License....................................................................................................................................40
FCC Notice................................................................................................................................................. 48
CE Notice....................................................................................................................................................48
SJ/T 11364-2006.........................................................................................................................................49
2
1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-932PX User Guide
Preface 3
2. Product Overview
This chapter provides basic information about the QNAP device.
About the TS-932PX
The TS-932PX is designed for small businesses requiring cost-effective storage, backup, and data recovery.
It fits nine drive bays into the size of a 5-bay NAS and features dual 10 Gigabit Ethernet SFP+ ports and 2.5
Gigabit Ethernet ports that support next-generation networks, empower bandwidth-demanding applications,
and provide smoother file access and sharing. The NAS has the ability to create an HDD/SSD hybrid
infrastructure to boost application performance.
Hardware Specifications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third-party
invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modifications and installation of unsupported third-party applications.
• For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Ordering P/N CPU Memory Power supply
TS-932PX-4G Annapurna Labs Alpine
AL324
4 GB Single
Component TS-932PX
Processor
CPU Annapurna Labs Alpine AL324
Frequency 4-core 1.7 GHz
Architecture ARM 64-bit
Encryption engine Supported
Memory
Pre-installed memory 4 GB RAM: 1 x 4 GB DDR4 SODIMM
TS-932PX User Guide
Product Overview 4
Component TS-932PX
Memory slots 1 x DDR4 SODIMM
Important
• Use only QNAP memory modules to maintain
system performance and stability. For NAS devices
with more than one memory slot, use QNAP
modules with identical specifications.
• Using unsupported modules may degrade
performance, cause errors, or prevent the
operating system from starting.
Maximum memory 16 GB RAM: 1 x 16 GB
Flash memory 512 MB (dual-boot OS protection)
Storage
Drive bays • 5 x 3.5-inch SATA 6 Gbps
• 4 x 2.5-inch SATA 6 Gbps
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
2.5-inch bays:
• 2.5-inch solid-state drives
Hot-swapping Supported
Network
10 Gigabit Ethernet ports 2 x 10 GbE SFP+
2.5 Gigabit Ethernet ports 2 x 2.5 GbE RJ45
Important
Avoid connecting these ports to Power Sourcing
Equipment or a Power over Ethernet port as it may
cause damage to the surge protection feature.
Wake-on-LAN Yes (2.5 GbE RJ45)
External I/O Ports & Expansion Slots
USB ports Front:
1 x USB 3.2 Gen 1 Type-A
Note
This USB port supports One Touch Copy.
Rear:
2 x USB 3.2 Gen 1 Type-A
Interface
TS-932PX User Guide
Product Overview 5
Component TS-932PX
Buttons • Power
• Reset
• USB One Touch Copy
Dimensions
Form factor Tower
Dimensions (H x W x D) 182.7 x 224.6 x 224.1 mm
(7.19 x 8.84 x 8.82 in)
Net weight 3.39 kg (7.47 lbs)
Others
Power supply unit 120W, 100-240V AC, 50/60Hz
System battery CR2032 lithium battery 3V
Sound level 18.6 dB(A)
Fans System: 1 x 140 mm, 12V DC
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
For the list of compatible drive models and expansion cards, go to https://www.qnap.com/
compatibility.
Package Contents
Item Quantity
TS-932PX 1
AC power adapter 1
Power cord 1
Ethernet cables 1 x CAT5e
Drive tray keys 2
Screws for 3.5-inch drives 32
Screws for 2.5-inch drives 24
Quick Installation Guide (QIG) 1
Components
TS-932PX User Guide
Product Overview 6
Front Panel
No. Component No. Component
1 Status LED 5 Power button
2 LAN LED 6 USB One Touch Copy button
3 USB LED 7 USB 3.2 Gen 1 One Touch Copy Type-A port
4 Drive LEDs - -
Rear Panel
No. Component No. Component
1 Reset button 5 10 Gigabit Ethernet SFP+ ports
2 2.5 Gigabit Ethernet LEDs 6 USB 3.2 Gen 1 Type-A ports
TS-932PX User Guide
Product Overview 7
No. Component No. Component
3 2.5 Gigabit Ethernet ports 7 Power input
4 10 Gigabit Ethernet SFP+ LEDs 8 Kensington security slot
Drive Numbering
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operations.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
TS-932PX User Guide
Product Overview 8
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
• Free from objects that may obstruct NAS ventilation or apply
pressure to the NAS or power cord
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information in Safety Information carefully before setting
up the NAS or installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
TS-932PX User Guide
Product Overview 9
For details, see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
•Installing Solid-State Drives on Solid-State Drive Trays
3. Optional: Replace the memory modules.
For details, see Replacing Memory Modules
4. Optional: Connect the expansion units.
For details, see Expansion Unit Installation
5. Connect the power cord and all applicable cables.
6. Power on the NAS.
7. Install QTS.
For details, see QTS Installation.
8. Log on to QTS.
TS-932PX User Guide
Product Overview 10
3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
The TS-932PX is compatible with 3.5-inch hard drives, 2.5-inch hard drives, and 2.5-inch solid-state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
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Installation and Configuration 11
Note
The preinstalled drive trays come unlocked.
Important
Ensure the drive tray keys are stored in a safe place.
3. Install a drive on the tray.
a. Remove the fastening panels from the sides of the drive tray.
b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
c. Attach the fastening panels to lock the drive to the tray.
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Installation and Configuration 12
d. Optional: Attach the screws.
Note
To transport the NAS with the HDDs installed, install the screws for better protection.
4. Load the tray into the bay.
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Installation and Configuration 13
a. Insert the tray into the bay.
b. Push the handle.
c. Lock the tray.
5. Power on the NAS.
Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
Warning
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
• Only qualified personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
TS-932PX User Guide
Installation and Configuration 14
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
Note
The preinstalled drive trays come unlocked.
Important
Ensure the drive tray keys are stored in a safe place.
3. Install a drive on the tray.
a. Remove the right fastening panel from the drive tray.
TS-932PX User Guide
Installation and Configuration 15
b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
c. Attach the screws.
4. Load the tray into the bay.
a. Insert the tray into the bay.
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Installation and Configuration 16
b. Push the handle.
c. Lock the tray.
5. Power on the NAS.
Installing Solid-State Drives on Solid-State Drive Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
TS-932PX User Guide
Installation and Configuration 17
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
3. Install a drive on the tray.
a. Align the SATA connector on the drive with the opening at the end of the tray.
b. Place the drive on the tray.
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Installation and Configuration 18
4. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
c. Lock the tray.
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Installation and Configuration 19
5. Power on the NAS.
Replacing Memory Modules
Warning
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
• Only qualified personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove each drive tray by simultaneously pressing the latch and pulling the tray.
a. Pull the tray handle outward.
b. Pull the tray out.
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Installation and Configuration 20
c. Repeat the process for the remaining trays.
5. Place the device on its left side.
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Installation and Configuration 21
6. Optional: Remove an existing module.
a. Push the retention clips outward simultaneously to release the module.
b. Verify that the module has tilted upward and is completely released from the slot.
Warning
Attempting to remove a module that is not completely released may damage the module and
the motherboard.
c. Hold the module by the edges.
d. Carefully slide the module out of the slot.
TS-932PX User Guide
Installation and Configuration 22
Warning
• Do not touch the internal components, particularly the metal connectors.
• Do not bend the module.
7. Install a new module.
a. Align the notch with the ridge in the slot.
b. Insert the module into the slot.
c. Verify that the metal connectors are completely inserted into the slot.
d. Carefully press down on the module until the retention clips lock the module into place.
TS-932PX User Guide
Installation and Configuration 23
8. Place the device in its normal upright position.
9. Return drive trays into their original bays.
a. Slide the drive tray into the drive bay.
b. Push in the handle.
c. Repeat the process for the remaining trays.
10. Connect all cables and external attachments.
11. Power on the device.
12. Verify that the module is recognized by the device.
a. Log on to QTS as administrator.
TS-932PX User Guide
Installation and Configuration 24
b. Go to Control Panel > System > System Status > Hardware Information .
c. Check the value for Total memory.
Expansion Unit Installation
The device supports USB expansion units. For details, please see table below.
You can purchase storage expansion accessories from QNAP or an authorized reseller.
For details, go to https://shop.qnap.com/.
For the list of compatible expansion units and the maximum number of applicable expansion units, go to
http://www.qnap.com/go/compatibility-expansion.
Expansion Unit Model Description Required Accessories
TR-002 • Uses a USB 3.2 Gen 2 Type-C
interface
• Supports SATA drives
USB 3.2 Gen 2 Type-A to Type-C
cable
TR-004 • Uses a USB 3.2 Gen 1 Type-C
interface
• Supports SATA drives
USB 3.2 Gen 1 Type-A to Type-C
cable
TR-004U • Uses a USB 3.2 Gen 1 Type-C
interface
• Supports SATA drives
• USB 3.2 Gen 1 Type-A to
Type-C cable
• RAIL-B02
TL-D800C • Uses a USB 3.2 Gen 2 Type-C
interface
• Supports SATA drives
USB 3.2 Gen 2 Type-A to Type-C
cable
TL-R1200C-RP • Uses a USB 3.2 Gen 2 Type-C
interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to
Type-C cable
• RAIL-B02
To connect the device to USB expansion units, use USB Type-A to USB Type-C cables.
1. Connect the expansion unit to the NAS.
a. Connect the USB cable to the USB Type-C port on the expansion unit.
b. Connect the USB cable to a USB 3.2 Gen 1 Type-A port on the NAS.
TS-932PX User Guide
Installation and Configuration 25
2. Power on the expansion units.
3. Verify that the expansion units are recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
c. Verify that the expansion units are listed.
QTS Installation
Method Description Requirements
Qfinder Pro installation
(Recommended)
If the NAS is connected to your
local area network, you can do the
following:
• Locate the NAS using Qfinder
Pro.
• Complete the steps in the
Smart Installation Guide
wizard.
• Computer
• Network cable
• Qfinder Pro installer
TS-932PX User Guide
Installation and Configuration 26
Method Description Requirements
Cloud installation If the NAS is connected to the
internet, you can do the following:
• Scan the QR code on the
NAS.
• Specify the Cloud Key.
• Log into your myQNAPcloud
account.
• Use myQNAPcloud Link to
remotely access your NAS.
• Complete the steps in the
Smart Installation Guide
wizard.
• Computer or mobile device
• myQNAPcloud account
• Cloud Key
Installing QTS Using Qfinder Pro
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Power on the NAS.
2. Connect the NAS to your local area network.
3. Run Qfinder Pro on a computer that is connected to the same local area network.
Note
To download Qfinder Pro, go to https://www.qnap.com/utilities.
4. Locate the NAS in the list and then double-click the name or IP address.
5. Perform any of the following actions.
• To check for the latest available version, click Start.
The wizard downloads the latest available version, and then the NAS restarts after the download
is complete. If a newer version is not available, the wizard automatically displays the Smart
Installation Guide.
• To install the out-of-the-box version, click Skip.
6. Click Start Smart Installation Guide.
7. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
8. Click Next.
9. Specify the time zone, date, and time.
TS-932PX User Guide
Installation and Configuration 27
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
10. Click Next.
11. Select Obtain an IP address automatically (DHCP).
12. Click Next.
13. Select the types of devices that you will use to access shared folders on the NAS.
14. Click Next.
15. Review the settings.
16. Click Apply.
A confirmation message appears.
Warning
Clicking Confirm deletes all data on the drive before installing QTS.
17. Click Confirm.
QTS is installed.
Installing QTS Using the Cloud Key
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Power on the NAS.
2. Connect the NAS to the internet.
3. Go to the QNAP Cloud Installation page using one of the following methods:
• On your computer, go to http://install.qnap.com/.
• Scan the QR code on the NAS using a mobile device.
The web page lists all the uninitialized QNAP NAS devices on the local network.
4. Find your NAS from the list and then click Initialize.
Note
If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the
NAS.
The installation wizard opens in the default web browser.
5. Create an account or sign in to myQNAPcloud.
Note
You must return to this page to complete the installation after creating an account.
6. Specify the myQNAPcloud device name for the NAS.
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Installation and Configuration 28
Note
• The myQNAPcloud device name is used when remotely accessing the NAS.
• For security purposes, the myQNAPcloud Link remote connection service will be disabled
on your NAS after initialization. You can enable it by connecting to QTS through LAN and
then installing myQNAPcloud Link.
7. Click Next.
8. Perform any of the following actions.
• To check for the latest available version, click Start.
The wizard downloads the latest available version, and then the NAS restarts after the download
is complete. If a newer version is not available, the wizard automatically displays the Smart
Installation Guide.
• To install the out-of-the-box version, click Skip.
9. Click Start Smart Installation Guide.
10. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
11. Click Next.
12. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
13. Click Next.
14. Select Obtain an IP address automatically (DHCP).
15. Click Next.
16. Select the types of devices that you will use to access shared folders on the NAS.
17. Click Next.
18. Review the settings.
19. Click Apply.
A confirmation message appears.
Warning
Clicking Confirm deletes all data on the drive before installing QTS.
20. Click Confirm.
QTS is installed.
TS-932PX User Guide
Installation and Configuration 29
4. Basic Operations
This chapter describes basic NAS operations.
Power Button
Operation User Action Result
Power on Press the button once. The device powers on.
Power off Press and hold the button for 1.5
seconds.
The device powers off.
Force power off Press and hold the button for 10
seconds.
The device powers off.
Important
Use this method only
when the device is
unresponsive.
TS-932PX User Guide
Basic Operations 30
Reset Button
Operation User Action Result
Basic system reset Press and hold the button for 3
seconds.
The following settings are reset to
default:
• System administrator
password: The default
password is the first MAC
address in uppercase letters
without special characters. For
example, if the first MAC
address is 00-08-9B-F6-15-75,
then the admin password will
be 00089BF61575.
Tip
You can find the first
MAC address using
Qfinder Pro. A label
attached to the device
also lists the address as
MAC1.
• TCP/IP configuration:
• Obtain IP address
settings automatically via
DHCP
• Disable jumbo frames
• If port trunking is enabled
(multi-LAN models only),
the port trunking mode is
reset to “Active Backup
(Failover)”.
• System port: 8080 (system
service port)
• Security level: Low (Allow all
connections)
• LCD panel password: (blank)
• VLAN: Disabled
Advanced system reset Press and hold the button for 15
seconds.
The default factory settings are
restored.
• To retrieve old data after an
advanced system reset,
recreate the previous folder
structure on the NAS.
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Basic Operations 31
USB One Touch Copy Button
The USB One Touch Copy button allows you to copy data backups from a USB device to the NAS or from
the NAS to a USB device.
This feature supports incremental backups. The NAS only copies files that were modified or added after the
last backup.
LEDs
LEDs indicate the system status and related information when the device is powered on. The following LED
information applies only when the drive is correctly installed and when the device is connected to the
network or to a host.
For details on the location of the LEDs, see Components.
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Basic Operations 32
LED Status Description
System Status Flashes green and red
alternately every 0.5
seconds
• The drive is being formatted.
• The device is being initialized.
• The operating system is being updated.
• RAID rebuilding is in progress.
• Online RAID Capacity Expansion is in progress.
• Online RAID Level Migration is in progress.
• The firmware is being updated.
Important
When updating the firmware, do not remove
the power cord or USB cable, and do not
force-exit the application.
Red • The drive is invalid.
• The disk volume has reached its full capacity.
• The disk volume is about to reach its full capacity.
• The system fan is not functioning.
• An error occurred when accessing (read/write) the
data.
• A bad sector is detected on the hard drive.
• The device is in degraded read-only mode (two
member drives failed in RAID 5 or RAID 6 but the data
can still be read).
• A hardware self-test error occurred.
Flashes red every 0.5
seconds
The device is in degraded mode (one member drive failed
in RAID 1, RAID 5, or RAID 6).
Flashes red once The device has received a command from the remote
control.
Green The device is ready.
Flashes green every 0.5
seconds
• The device is not configured.
• A drive is not formatted.
Flashes orange The device is in sleep mode.
Off • All drives are in standby mode.
• The device is powered off.
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Basic Operations 33
LED Status Description
Drive Flashes red The data is being accessed and a read/write error occurs
during the process.
Red A drive read/write error occurred.
Flashes green Data is being accessed.
Green The drive is ready.
Off No drive was detected.
LAN Orange The network connection is operating.
Note
The LAN LED can only detect the device's
in-built Ethernet port connections. It cannot
detect network expansion cards' Ethernet
port connection status.
Flashes orange The device is being accessed from the network.
Off The device is not connected to a network.
10 Gigabit
Ethernet (SFP+)
link
Green The network connection is operating at 10 Gbps
Off There is no network connection.
10 Gigabit
Ethernet (SFP+)
activity
Orange A network connection has been established.
Flashes orange Data is being transmitted.
Off There is no network connection.
Multi-Gigabit
speed
Green The network connection is operating at 2.5 Gbps.
Orange • The network connection is operating at 2.5 Gbps.
• The network connection is operating at 100 Mbps.
Off The network connection is operating at 100 Mbps.
Multi-Gigabit
activity
Orange A network connection has been established.
Flashes orange The device is being accessed on this network.
Off There is no network connection.
USB Blue A USB device connected to the USB One Touch Copy port
is detected.
Off No USB expansion unit has been detected.
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Basic Operations 34
Audio Alert
Duration Frequency Description
Voice notifications - • The NAS is starting up.
• The NAS is shutting down.
• The NAS is being reset (reset
button).
• The NAS has completed a
firmware update.
Note
Voice notifications are
currently only available in
Chinese and English.
Short beep (0.5 seconds) 1 • The NAS is starting up.
• When the reset button is
pressed for 3 seconds, the
NAS resets configurations.
• When the reset button is
pressed for 10 seconds, the
NAS resets configurations and
reboots.
• The operating system was
updated.
• The device is starting USB
One-Touch Copy.
2 The USB device has been
removed (USB One Touch copy
button).
3 • Cannot detect installed disk.
• The NAS data cannot be
copied to the external storage
device connected to the front
USB port.
TS-932PX User Guide
Basic Operations 35
Duration Frequency Description
Long beep (1.5 seconds) 3 (every 5 minutes) • A power error occurred.
• The system fan is not
functioning.
• The fan module has been
removed.
2 • The storage pool is about to
reach full capacity.
• The storage pool has reached
full capacity.
• A storage pool status error
occurred.
• The disk volume is about to
reach its full capacity.
• The disk volume has reached
its full capacity.
• The USB device is being
removed (USB one-touch
copy button).
• A volume status error
occurred.
• A drive is plugged in or out.
• The iSCSI is about to reach
full capacity.
1 • The NAS was powered off by
force shutdown (hardware
shutdown).
• The NAS was powered on
successfully and is ready.
Long and short beeps 1 long and 2 short beeps The JBOD expansion unit has
been removed.
TS-932PX User Guide
Basic Operations 36
5. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS
If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.
1. Power off the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qfinder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QTS installation.
Hot-swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
RAID Type Number of Disks Situation
RAID 1 2 One member drive fails
RAID 5 ≥ 3
RAID 6 ≥ 4 One or two member drives fail
RAID 10 ≥ 4 (Must be an even number) One or two member drives in two different pairs fail.
RAID 50 ≥ 6 One disk per subgroup fails.
RAID 60 ≥ 8 Two disks per subgroup fail.
1. Log on to QTS.
2. Go to Main Menu > Storage & Snapshots > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the device.
6. Wait for 20 seconds or until the device beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Go to Main Menu > Storage & Snapshots > Storage Space .
11. Locate the volume that contains the new drive and then verify that the status is Rebuilding.
TS-932PX User Guide
Troubleshooting 37
Recovering Unintentionally Removed Healthy Drives
The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from
unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, RAID 6,
RAID 10, RAID 50, or RAID 60 volume from degraded mode.
Disk Volume RAID Recovery Support Number of Disks Maximum Number of
Removed Drives
Single No 1 N/A
JBOD Yes ≥ 2
RAID 0 Yes ≥ 2
RAID 1 Yes 2 1
RAID 5 Yes ≥ 3
RAID 6 Yes ≥ 4 2
RAID 10 No ≥ 4 (Must be an even
number)
One or two member
drives in two different
pairs fail.
RAID 50 Yes ≥ 6 One disk per subgroup
fails.
RAID 60 Yes ≥ 8 Two disks per subgroup
fail.
Support and Other Resources
QNAP provides the following resources:
Resource URL
Documentation https://docs.qnap.com
Compatibility List https://www.qnap.com/compatibility/
NAS Migration Compatibility https://www.qnap.com/en/nas-migration
Expansion Unit Compatibility http://www.qnap.com/go/compatibility-expansion
Service Portal https://service.qnap.com
Product Support Status https://www.qnap.com/product/eol.php
Downloads https://download.qnap.com
Community Forum https://forum.qnap.com
QNAP Accessories Store https://shop.qnap.com/
TS-932PX User Guide
Troubleshooting 38
6. Glossary
Cloud Key
Unique 8-digit code assigned to each NAS device
myQNAPcloud Link
Enables you to access the NAS over the internet without configuring complex port forwarding settings
myQNAPcloud
Provides various remote access services such as DDNS and myQNAPcloud Link
QNAP ID
User account that enables you to use myQNAPcloud remote access and other QNAP services
Qfinder Pro
QNAP utility that lets you locate and access QNAP NAS devices in your local area network
QTS
QNAP NAS operating system
TS-932PX User Guide
Glossary 39
7. Notices
This chapter provides information about warranty, disclaimers, licensing, and federal regulations.
Limited Warranty
QNAP offers limited warranty service on our products. Your QNAP-branded hardware product is warranted
against defects in materials and workmanship for a period of one (1) year or more from the date printed on
the invoice. ("Warranty Period"). Please review your statutory rights at www.qnap.com/warranty, which may
be amended from time to time by QNAP in its discretion.
Disclaimer
Information in this document is provided in connection with products of QNAP Systems, Inc. (the "QNAP").
No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this
document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no
liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of
QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or
infringement of any patent, copyright or other intellectual property right.
QNAP products are not intended for use in medical, life saving, life sustaining, critical control or safety
systems, or in nuclear facility applications.
In no event shall QNAP’s liability exceed the price paid for the product from direct, indirect, special,
incidental, or consequential damages resulting from the use of the product, its accompanying software, or its
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Back up the system periodically to avoid any potential data loss is recommended. QNAP disclaims any
responsibility of all sorts of data loss or recovery.
Should you return any components of the package of QNAP products such as NAS (Network Attached
Storage) for refund or maintenance, make sure they are carefully packed for shipping. Any form of damages
due to improper packaging will not be compensated.
All the features, functionality, and other product specifications are subject to change without prior notice or
obligation. Information contained herein is subject to change without notice.
Further, the ® or ™ symbols are not used in the text.
GNU Public License
Version 3, 29 June 2007
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not
allowed.
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The licenses for most software and other practical works are designed to take away your freedom to share
and change the works. By contrast, the GNU General Public License is intended to guarantee your freedom
to share and change all versions of a program--to make sure it remains free software for all its users. We, the
TS-932PX User Guide
Notices 40
Free Software Foundation, use the GNU General Public License for most of our software; it applies also to
any other work released this way by its authors. You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are
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An interactive user interface displays “Appropriate Legal Notices” to the extent that it includes a
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TS-932PX User Guide
Notices 41
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TS-932PX User Guide
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TS-932PX User Guide
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TS-932PX User Guide
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TS-932PX User Guide
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Nothing in this License shall be construed as excluding or limiting any implied license or other defenses
to infringement that may otherwise be available to you under applicable patent law.
13. No Surrender of Others' Freedom.
TS-932PX User Guide
Notices 46
If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the
conditions of this License, they do not excuse you from the conditions of this License. If you cannot
convey a covered work so as to satisfy simultaneously your obligations under this License and any
other pertinent obligations, then as a consequence you may not convey it at all. For example, if you
agree to terms that obligate you to collect a royalty for further conveying from those to whom you
convey the Program, the only way you could satisfy both those terms and this License would be to
refrain entirely from conveying the Program.
14. Use with the GNU Affero General Public License.
Notwithstanding any other provision of this License, you have permission to link or combine any
covered work with a work licensed under version 3 of the GNU Affero General Public License into a
single combined work, and to convey the resulting work. The terms of this License will continue to apply
to the part which is the covered work, but the special requirements of the GNU Affero General Public
License, section 13, concerning interaction through a network will apply to the combination as such.
15. Revised Versions of this License.
The Free Software Foundation may publish revised and/or new versions of the GNU General Public
License from time to time. Such new versions will be similar in spirit to the present version, but may
differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program specifies that a certain numbered
version of the GNU General Public License “or any later version” applies to it, you have the option of
following the terms and conditions either of that numbered version or of any later version published by
the Free Software Foundation. If the Program does not specify a version number of the GNU General
Public License, you may choose any version ever published by the Free Software Foundation.
If the Program specifies that a proxy can decide which future versions of the GNU General Public
License can be used, that proxy's public statement of acceptance of a version permanently authorizes
you to choose that version for the Program.
Later license versions may give you additional or different permissions. However, no additional
obligations are imposed on any author or copyright holder as a result of your choosing to follow a later
version.
16. Disclaimer of Warranty.
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE
LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR
OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO
THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM
PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR
CORRECTION.
17. Limitation of Liability.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY
COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS THE
PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY
GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE
OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR
DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES
OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF
SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
18. Interpretation of Sections 16 and 17.
If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect
according to their terms, reviewing courts shall apply local law that most closely approximates an
absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of
liability accompanies a copy of the Program in return for a fee.
TS-932PX User Guide
Notices 47
END OF TERMS AND CONDITIONS
FCC Notice
FCC Class B Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Important
Any modifications made to this device that are not approved by QNAP Systems, Inc. may
void the authority granted to the user by the FCC to operate this equipment.
CE Notice
This QNAP NAS complies with CE Compliance Class B.
TS-932PX User Guide
Notices 48
SJ/T 11364-2006
本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国
RoHS 标准规定的限量要求。
本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品
可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。
部件名称 有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(CR(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
壳体 0 0 0 0 0 0
显示 0 0 0 0 0 0
印刷电路板 0 0 0 0 0 0
金属螺帽 0 0 0 0 0 0
电缆组装 0 0 0 0 0 0
风扇组装 0 0 0 0 0 0
电力供应组装 0 0 0 0 0 0
电池 0 0 0 0 0 0
O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。
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Notices 49