Table of Contents
- Contents
- 1. Preface
- 2. Product Overview
- 3. Installation and Configuration
- 4. Basic Operations
- 5. Troubleshooting
- 6. Glossary
- 7. Notices
QNAP TS-h2477XU-RP User Manual
Displayed below is the user manual for TS-h2477XU-RP by QNAP which is a product in the NAS & Storage Servers category. This manual has pages.
Related Manuals
TS-hx77XU-RP
TS-h977XU-RP
TS-h1277XU-RP
TS-h1677XU-RP
TS-h2477XU-RP
User Guide
Document Version: 3
07/06/2021
Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-hx77XU-RP.............................................................................................................................4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 7
Components................................................................................................................................................. 8
Front Panel...............................................................................................................................................8
Rear Panel..............................................................................................................................................10
System Board.........................................................................................................................................12
Drive Numbering.....................................................................................................................................15
Installation Requirements........................................................................................................................... 17
Safety Information.......................................................................................................................................17
Setting Up the NAS.....................................................................................................................................18
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 20
Drive Installation.....................................................................................................................................20
Replacing Memory Modules...................................................................................................................27
Replacing Expansion Cards................................................................................................................... 34
Hot-Swapping Redundant Power Supply Units......................................................................................42
Installing Handles on the TS-h977XU-RP.............................................................................................. 44
Rail Kits.................................................................................................................................................. 45
Expansion Unit Installation..................................................................................................................... 45
QuTS hero Installation................................................................................................................................ 51
Installing QuTS hero Using Qfinder Pro................................................................................................. 52
Installing QuTS hero Using the Cloud Key.............................................................................................54
4. Basic Operations
Power Button.............................................................................................................................................. 57
Reset Button............................................................................................................................................... 57
LEDs........................................................................................................................................................... 58
Audio Alert.................................................................................................................................................. 59
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 61
Hot-swapping Failed Drives........................................................................................................................61
Support and Other Resources.................................................................................................................... 62
6. Glossary
Cloud Key................................................................................................................................................... 63
myQNAPcloud............................................................................................................................................ 63
myQNAPcloud Link.....................................................................................................................................63
QNAP ID..................................................................................................................................................... 63
Qfinder Pro................................................................................................................................................. 63
QuTS hero.................................................................................................................................................. 63
TS-hx77XU-RP User Guide
1
7. Notices
Limited Warranty.........................................................................................................................................64
Disclaimer................................................................................................................................................... 64
GNU Public License....................................................................................................................................64
CE Notice....................................................................................................................................................72
FCC Notice................................................................................................................................................. 72
VCCI Notice................................................................................................................................................ 72
BSMI Notice................................................................................................................................................73
SJ/T 11364-2006.........................................................................................................................................73
2
1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-hx77XU-RP User Guide
Preface 3
2. Product Overview
This chapter provides basic information about the QNAP device.
About the TS-hx77XU-RP
Equipped with an AMD Ryzen™ processor, the TS-hx77XU-RP NAS is a powerful solution for the storage,
backup, sharing, and centralized management of your data. The new powerful AMD Ryzen™ processors
enable the TS-hx77XU-RP to run on QNAP's NAS ZFS file based operating system QuTS hero. Featuring a
versatile PCIe expansion card slot and scaling up to 64 GB of memory, the TS-hx77XU-RP adapts to your
changing business needs. Each TS-hx77XU-RP also features four network ports (two 10GbE SFP+ and two
1GbE RJ45) for increased bandwidth and throughput, and a pre-installed dual-port 10Gbase-T RJ45 network
expansion card. The TS-hx77XU-RP is able to leverage its AES-NI encryption engine to accelerate the
performance of encrypted file transfers.
Hardware Specifications
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Ordering P/N Drive bays Memory Power supply
TS-h977XU-RP-3700X-32G 9 AMD Ryzen™ 7 3700X Redundant
TS-h1277XU-RP-3700X-32G 12 AMD Ryzen™ 7 3700X Redundant
TS-h1277XU-RP-3700X-128G 12 AMD Ryzen™ 7 3700X Redundant
TS-h1677XU-RP-3700X-32G 16 AMD Ryzen™ 7 3700X Redundant
TS-h2477XU-RP-3700X-32G 24 AMD Ryzen™ 7 3700X Redundant
Component TS-h977XU-RP-3700X-32G TS-h1277XU-RP-3700X-32G
TS-h1277XU-
RP-3700X-128G
TS-h1677XU-RP-3700X-32G
TS-h2477XU-RP-3700X-32G
Processor
CPU AMD Ryzen™ 7 3700X
Frequency 8-core/16 thread 3.6 GHz base/Turbo 4.4 GHz
Architecture x86 64-bit
Encryption
engine
AES-NI
Memory
Pre-installed
memory
TS-h977XU-RP-3700X-32G, TS-h1277XU-RP-3700X-32G:
32 GB RAM: 2 x 16 GB UDIMM DDR4
TS-h1277XU-RP-3700X-128G:
128 GB RAM: 4 x 32 GB UDIMM DDR4
32 GB RAM: 2 x 16 GB
UDIMM DDR4
TS-hx77XU-RP User Guide
Product Overview 4
Component TS-h977XU-RP-3700X-32G TS-h1277XU-RP-3700X-32G
TS-h1277XU-
RP-3700X-128G
TS-h1677XU-RP-3700X-32G
TS-h2477XU-RP-3700X-32G
Memory slots 4 x Long-DIMM DDR4
Important
• Use only QNAP memory modules to maintain system performance
and stability. For NAS devices with more than one memory slot, use
QNAP modules with identical specifications.
• Using unsupported modules may degrade performance, cause
errors, or prevent the operating system from starting.
Maximum
memory
128 GB RAM: 4 x 32 GB
Flash
memory
5 GB (dual-boot OS protection)
Storage
Drive bays • 4 x 3.5-inch SATA 6
Gbps
• 5 x 2.5-inch SATA 6
Gbps
12 x 3.5-inch SATA 6 Gbps TS-h1677XU-RP:
16 x 3.5-inch SATA 6 Gbps
TS-h2477XU-RP:
24 x 3.5-inch SATA 6 Gbps
Note
The drive bays are backward compatible with SATA 3 Gbps drives.
Drive
compatibility
3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
2.5-inch bays:
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Important
2.5-inch drive trays only support drives with a maximum height of 9.5
mm.
SSD cache
acceleration
support
• 3.5-inch drive bays:
1 to 4
• 2.5-inch drive bays:
5 to 9
3.5-inch drive bays: 1 to 12 • TS-h1677XU-RP: 3.5-
inch drive bays:
1 to 16
• TS-h2477XU-RP:3.5-inch
drive bays:
1 to 24
Hot-swapping Supported
Network
10 Gigabit
Ethernet
ports
• 2 x 10GbE SFP+ SmartNIC
• 2 x 10GbaseT RJ45
2 x 10GbE SFP+ SmartNIC
TS-hx77XU-RP User Guide
Product Overview 5
Component TS-h977XU-RP-3700X-32G TS-h1277XU-RP-3700X-32G
TS-h1277XU-
RP-3700X-128G
TS-h1677XU-RP-3700X-32G
TS-h2477XU-RP-3700X-32G
Gigabit
Ethernet
ports
2 x GbE RJ45
External I/O Ports & Expansion Slots
PCIe slots 1 x PCIe 3.0 x16 • 2 x PCIe 3.0 x4
• 2 x PCIe 3.0 x8
Note
Certain PCIe slot lengths are affected by
installation of expansion cards in neighboring
PCIe slots. For details, see Replacing
Expansion Cards.
Tip
For the list of compatible drive models and expansion cards, go to
https://www.qnap.com/compatibility.
USB ports • 4 x USB 3.2 Gen 1 Type-
A
• 1 x USB 3.2 Gen 2
(10Gbps) 5V/1A Type-A
• 4 x USB 3.2 Gen 1 Type-A
• 1 x USB 3.2 Gen 2 (10Gbps) 5V/3A Type-C
• 1 x USB 3.2 Gen 2 (10Gbps) 5V/1A Type-A
Interface
Buttons • Power
• Reset
Dimensions
Form factor 1U Rackmount 2U Rackmount • TS-h1677XU-RP:
3U Rackmount
• TS-h2477XU-RP:
4U Rackmount
Dimensions
(H x W x D)
43.3 x 482.6 x 505.54 mm
(1.70 x 19.00 x 19.90 in)
88.3 x 482 x 562 mm
(3.48 x 18.98 x 22.13 in)
• TS-h1677XU-RP: 130 x
481 x 573.5 mm
(5.11 x 18.94 x 22.58 in)
• TS-h2477XU-RP: 176.15
x 481.04 x 672.02 mm
(6.94 x 18.94 x 26.46 in)
Net weight 8.62 kg (19.00 lbs) 13.73 kg (30.27 lbs) • TS-h1677XU-RP:
15.26 kg (33.64 lbs)
• TS-h2477XU-RP:
22.66 kg (49.96 lbs)
Others
TS-hx77XU-RP User Guide
Product Overview 6
Component TS-h977XU-RP-3700X-32G TS-h1277XU-RP-3700X-32G
TS-h1277XU-
RP-3700X-128G
TS-h1677XU-RP-3700X-32G
TS-h2477XU-RP-3700X-32G
Rail
compatibility
• TS-h977XU-RP, TS-h1277XU-RP: RAIL-B02
• TS-h1677XU-RP: RAIL-A03
• TS-h2477XU-RP: RAIL-A02
Note
• Rail kits are not included with the NAS and must be purchased
separately. For details, contact an authorized reseller or go to http://
shop.qnap.com.
• Information on rail kit installation can be found in the installation
guide included in the rail kit package.
Power supply
unit
• TS-h977XU-RP: 2 x 300W, 100-240V AC, 50/60 Hz
• TS-h1277XU-RP: 2 x 300W, 100-240V AC, 50/60 Hz
• TS-h1677XU-RP: 2 x 500W, 100-240V AC, 50/60 Hz
• TS-h2477XU-RP: 2 x 800W, 100-240V AC, 50/60 Hz
System
battery
CR2032 lithium battery (3V, 225 mAh)
Important
Dispose of used batteries according to local regulations or the
instructions of the battery manufacturer.
Sound level 43.8 db(A) 37.2 db(A) TS-h1677XU-RP:
46.6 db(A)
TS-h2477XU-RP:
27.5 db(A)
Note
The sound level was tested at a bystander position, which is within one
meter of the NAS. The test NAS operated at low speed with the
maximum number of drives installed.
Fans System: 3 x 40 mm, 12V DC
fans
System: 2 x 70 mm, 12V DC
fans
System: 4 x 92 mm, 12V DC
fans
Operating
temperature
0˚C to 40˚C (32˚F to 104˚F)
Relative
humidity
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Package Contents
Item Quantity
TS-hx77XU-RP 1
Power cord 2
TS-hx77XU-RP User Guide
Product Overview 7
Item Quantity
Ethernet cable • TS-h977XU-RP, TS-h1277XU-RP:
2 x 1GbE (Cat5e), 2 x 10GbE (Cat6a)
• TS-h1677XU-RP, TS-h2477XU-RP:
1 x 1GbE (Cat5e)
Screws for 2.5-inch drives • TS-h977XU-RP: 32
• TS-h1277XU-RP: 36
• TS-h1677XU-RP: 64
• TS-h2477XU-RP: 96
Screws for 3.5-inch drives • TS-h977XU-RP: 16
• TS-h1277XU-RP: 48
• TS-h1677XU-RP: 64
• TS-h2477XU-RP: 96
Quick Installation Guide (QIG) 1
Components
Front Panel
TS-h977XU-RP
No. Component No. Component
1 Status LED 3 Drive LEDs
2 LAN LED 4 Power button
TS-hx77XU-RP User Guide
Product Overview 8
TS-h1277XU-RP
No. Component No. Component
1 Drive LEDs 4 LAN LED
2 Power button 5 Expansion unit LED
3 Status LED - -
TS-h1677XU-RP, TS-h2477XU-RP
No. Component No. Component
1 Power button 4 Expansion unit LED
2 Status LED 5 Drive LEDs
3 LAN LED - -
TS-hx77XU-RP User Guide
Product Overview 9
Rear Panel
TS-h977XU-RP
No. Component No. Component
1 Ethernet port 3 (10GbE SFP+) 7 Power supply unit 2
2 USB 3.2 Gen 2 Type-A port 8 Ethernet port 2 (GbE RJ45)
3 Ethernet port 1 (GbE RJ45) 9 USB 3.2 Gen 1 Type-A ports
4 Ethernet port 6 (10GBase-T RJ45) 10 Ethernet port 4 (10GbE SFP+)
5 Ethernet port 5 (10GBase-T RJ45) 11 Reset button
6 Power supply unit 1 - -
TS-h1277XU-RP
TS-hx77XU-RP User Guide
Product Overview 10
No. Component No. Component
1 Ethernet port 3 (10GbE SFP+) 8 Ethernet port 5 (10GBase-T RJ45)
2 USB 3.2 Gen 2 Type-A port 9 Ethernet port 2 (GbE RJ45)
3 Ethernet port 1 (GbE RJ45) 10 USB 3.2 Gen 2 Type-C port
4 Ethernet port 6 (10GBase-T RJ45) 11 USB 3.2 Gen 1 Type-A ports
5 PCIe low-profile covers 12 Ethernet port 4 (10GbE SFP+)
6 Power supply unit 1 13 Reset button
7 Power supply unit 2 - -
TS-h1677XU-RP
No. Component No. Component
1 Power supply unit 1 7 USB 3.2 Gen 2 Type-C port
2 Power supply unit 2 8 USB 3.2 Gen 1 Type-A ports
3 PCIe full-height covers 9 Ethernet port 3 (10GbE SFP+)
4 Ethernet port 1 (GbE RJ45) 10 Ethernet port 4 (10GbE SFP+)
5 Ethernet port 2 (GbE RJ45) 11 Reset button
6 USB 3.2 Gen 2 Type-A port - -
TS-hx77XU-RP User Guide
Product Overview 11
TS-h2477XU-RP
No. Component No. Component
1 Power supply unit 1 7 Ethernet port 2 (GbE RJ45)
2 Power supply unit 2 8 USB 3.2 Gen 2 Type-A port
3 PCIe full-height covers 9 USB 3.2 Gen 2 Type-C port
4 Ethernet port 4 (10GbE SFP+) 10 USB 3.2 Gen 1 Type-A ports
5 Ethernet port 3 (10GbE SFP+) 11 Reset button
6 Ethernet port 1 (GbE RJ45) - -
System Board
TS-h977XU-RP
TS-hx77XU-RP User Guide
Product Overview 12
No. Component No. Component
1 PCIe slot 1 (PCIe 3.0 x16)
Note
A dual-port 10Base-T expansion
card is installed on this PCIe slot.
4 Memory slot 2 (Channel A, DIMM 2)
2 Memory slot 4 (Channel B, DIMM 4) 5 Memory slot 1 (Channel A, DIMM 1)
3 Memory slot 3 (Channel B, DIMM 3) - -
TS-h1277XU-RP
No. Component No. Component
1 PCIe slot 1 (PCIe 3.0 x4) 5 Memory slot 4 (Channel B, DIMM 4)
2 PCIe slot 2 (PCIe 3.0 x8) 6 Memory slot 3 (Channel B, DIMM 3)
3 PCIe slot 3 (PCIe 3.0 x4) 7 Memory slot 2 (Channel A, DIMM 2)
4 PCIe slot 4 (PCIe 3.0 x8)
Note
A dual-port 10Base-T expansion
card is installed on this PCIe slot.
8 Memory slot 1 (Channel A, DIMM 1)
TS-hx77XU-RP User Guide
Product Overview 13
TS-h1677XU-RP
No. Component No. Component
1 PCIe slot 1 (PCIe 3.0 x4) 5 Memory slot 4 (Channel B, DIMM 4)
2 PCIe slot 2 (PCIe 3.0 x8) 6 Memory slot 3 (Channel B, DIMM 3)
3 PCIe slot 3 (PCIe 3.0 x4) 7 Memory slot 2 (Channel A, DIMM 2)
4 PCIe slot 4 (PCIe 3.0 x8) 8 Memory slot 1 (Channel A, DIMM 1)
TS-h2477XU-RP
No. Component No. Component
1 PCIe slot 1 (PCIe 3.0 x4) 5 Memory slot 4 (Channel B, DIMM 4)
2 PCIe slot 2 (PCIe 3.0 x8) 6 Memory slot 3 (Channel B, DIMM 3)
TS-hx77XU-RP User Guide
Product Overview 14
No. Component No. Component
3 PCIe slot 3 (PCIe 3.0 x8) 7 Memory slot 2 (Channel A, DIMM 2)
4 PCIe slot 4 (PCIe 3.0 x4)
Note
A dual-port 10GbE (SFP+)
expansion card is installed on
this PCIe slot.
8 Memory slot 1 (Channel A, DIMM 1)
Drive Numbering
TS-h977XU-RP 3.5-inch Trays
TS-h977XU-RP 2.5-inch Trays
TS-hx77XU-RP User Guide
Product Overview 15
TS-h1277XU-RP
TS-h1677XU-RP
TS-hx77XU-RP User Guide
Product Overview 16
TS-h2477XU-RP
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://www.qnap.com/
compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operations.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
TS-hx77XU-RP User Guide
Product Overview 17
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
Setting Up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or
installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Optional: Replace memory modules.
For details, see Replacing Memory Modules.
3. Optional: Replace expansion cards.
For details, see Replacing Expansion Cards.
4. Install the NAS on a rack.
TS-hx77XU-RP User Guide
Product Overview 18
5. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
•Installing 2.5-inch Solid-State Drives on 2.5-inch Trays on the TS-h977XU-RP
6. Connect the power cord and all applicable cables.
7. Power on the NAS.
8. Install QuTS hero.
For details, see QuTS hero Installation.
9. Log on to QuTS hero.
TS-hx77XU-RP User Guide
Product Overview 19
3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
The TS-hx77XU-RP is compatible with 3.5-inch hard drives, 2.5-inch hard drives, and 2.5-inch solid-state
drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive and installing QuTS hero deletes all data on the drive.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
TS-hx77XU-RP User Guide
Installation and Configuration 20
3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
4. Load the tray into the bay.
a. Insert the tray into the bay.
TS-hx77XU-RP User Guide
Installation and Configuration 21
b. Push the handle.
5. Power on the NAS.
Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
Warning
• Installing a drive and installing QuTS hero deletes all data on the drive.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
TS-hx77XU-RP User Guide
Installation and Configuration 22
3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
4. Load the tray into the bay.
a. Insert the tray into the bay.
TS-hx77XU-RP User Guide
Installation and Configuration 23
b. Push the handle.
5. Power on the NAS.
Installing 2.5-inch Solid-State Drives on 2.5-inch Trays on the TS-h977XU-RP
Warning
• Installing a drive and installing QuTS hero deletes all data on the drive.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the case cover.
a. Remove the screws.
b. Lift the cover up.
TS-hx77XU-RP User Guide
Installation and Configuration 24
3. Remove the drive tray.
a. Remove the screws.
b. Pull the tray out.
4. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
TS-hx77XU-RP User Guide
Installation and Configuration 25
5. Load the tray into the bay.
a. Insert the tray into the bay.
b. Attach the screws.
6. Attach the case cover.
a. Place the cover on the NAS.
b. Attach the screws.
TS-hx77XU-RP User Guide
Installation and Configuration 26
7. Power on the NAS.
Replacing Memory Modules
The TS-hx77XU-RP has four memory slots. You can increase the memory capacity of the NAS by upgrading
the memory module.
Use only QNAP modules of the same type and capacity to maintain system performance and stability. You
can purchase QNAP memory modules from authorized resellers.
Replacing Memory Modules on the TS-h977XU-RP
Important
QNAP recommends installing modules in pairs to run dual-channel mode.
• Ensure that each memory channel uses identical modules. See table below for details:
Channel name Slot numbering
Channel A Slots 1, 2
Channel B Slots 3, 4
• Install the pairs in sequence and follow the assigned slots for each pair.
• When installing one module use the slot furthest from the CPU (slot 4).
• Install memory modules in groups of two or four. When installing two memory modules,
install the memory in memory slots 2 and 4. When installing four modules, install the
memory in slots 2,4 and then slots 1, and 3.
For details on slot numbering, see System Board.
Warning
TS-hx77XU-RP User Guide
Installation and Configuration 27
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the front cover.
a. Remove the screws.
b. Lift the cover off the device.
5. Remove an existing module.
a. Push the retention clips outward simultaneously to release the module.
Warning
Attempting to remove a module that is not completely released may damage the module and
the motherboard.
b. Hold the module by the edges.
TS-hx77XU-RP User Guide
Installation and Configuration 28
6. Install a new module.
a. Align the notch with the ridge in the slot.
b. Insert the module into the slot.
c. Verify that the metal connectors are completely inserted into the slot.
d. Carefully press down on the module until the retention clips lock the module into place.
7. Attach the case cover.
a. Place the cover on the device.
b. Attach the screws.
TS-hx77XU-RP User Guide
Installation and Configuration 29
8. Connect all cables and external attachments.
9. Power on the device.
10. Verify that the module is recognized by the device.
a. Log on to QuTS hero as administrator.
b. Go to Control Panel > System > System Status > Hardware Information .
c. Check the value for Total memory.
Replacing Memory Modules on the TS-h1277XU-RP, TS-h1677XU-RP, and TS-h2477XU-RP
Important
QNAP recommends installing modules in pairs to run dual-channel mode.
• Ensure that each memory channel uses identical modules. See table below for details:
Channel name Slot numbering
Channel A Slots 1, 2
Channel B Slots 3, 4
• When installing one module use the slot furthest from the CPU (slot 4).
• Install the pairs in sequence and follow the assigned slots for each pair.
• Install memory modules in groups of two or four. When installing two memory modules,
install the memory in memory slots 2 and 4. When installing four modules, install the
memory in slots 2,4 and then slots 1, and 3.
For details on slot numbering, see System Board.
Warning
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Installation and Configuration 30
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Loosen the screws.
b. Slide the cover back.
c. Lift the cover off the device.
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5. Remove an existing module.
a. Push the retention clips outward simultaneously to release the module.
Warning
Attempting to remove a module that is not completely released may damage the module and
the motherboard.
b. Hold the module by the edges.
6. Install a new module.
a. Align the notch with the ridge in the slot.
b. Insert the module into the slot.
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c. Verify that the metal connectors are completely inserted into the slot.
d. Carefully press down on the module until the retention clips lock the module into place.
7. Attach the case cover.
a. Place the cover on the device.
b. Slide the cover forward.
c. Tighten the screws.
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8. Connect all cables and external attachments.
9. Power on the device.
10. Verify that the module is recognized by the device.
a. Log on to QuTS hero as administrator.
b. Go to Control Panel > System > System Status > Hardware Information .
c. Check the value for Total memory.
Replacing Expansion Cards
The TS-hx77XU-RP supports selected expansion cards, some of which require QNAP PCIe brackets.
QNAP-branded expansion cards purchased from the company website are shipped with the brackets
necessary to fit all QNAP NAS models.
Replacing Expansion Cards on the TS-h977XU-RP
Note
A dual-port 10GBase-T network expansion card is pre-installed on the PCIe 3.0 x16 slot.
Warning
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
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Installation and Configuration 34
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Remove the screws.
b. Lift the cover off the device.
Warning
To avoid potential injury or damage to components, ensure that the drives and other internal
system components have cooled before touching them.
5. Remove the PCIe module.
a. Remove the screws from the module.
b. Remove the module from the chassis.
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6. Remove the existing expansion card.
a. Remove the screw that secures the cover to the chassis.
b. Hold the card by the edges.
c. Carefully pull the card out of the slot.
7. Install the expansion card.
a. Hold the card by the edges.
b. Insert the card into the slot.
c. Attach the screw.
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8. Install the PCIe module.
a. Align the PCIe module with the system board.
b. Insert the PCIe module connector into the system board slot.
c. Attach the screws.
9. Attach the case cover.
a. Place the cover on the device.
b. Attach the screws.
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10. Connect all cables and external attachments.
11. Connect the power cord to the electrical outlet.
12. Power on the device.
Replacing Expansion Cards on TS-h1277XU-RP, TS-h1677XU-RP, and TS-h2477XU-RP
Note
The following note is applicable to TS-h1277XU-RP and TS-h1677XU-RP.
• TS-h1277XU-RP: A dual-port 10Gbase-T network expansion card is pre-installed on
PCIe 3.0 x8 slot 4.
• Slot 2 will reduce its speed from x8 to x4 if an expansion card is installed in slot 1.
• Slot 4 will reduce its speed from x8 to x4 if an expansion card is installed in slot 3.
Note
The following note is applicable to TS-h2477XU-RP.
• A dual-port 10GbE (SFP+) network expansion card is pre-installed on PCIe 3.0 x8 slot
4.
• Slot 2 will reduce its speed from x8 to x4 if an expansion card is installed in slot 1.
• Slot 3 will reduce its speed from x8 to x4 if an expansion card is installed in slot 4.
Warning
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
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Installation and Configuration 38
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Loosen the screws.
b. Slide the cover back.
c. Lift the cover off the device.
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5. Remove the existing expansion card.
a. Remove the screw that secures the cover to the chassis.
b. Hold the card by the edges.
c. Carefully pull the card out of the slot.
6. Install the expansion card.
a. Hold the card by the edges.
b. Insert the card into the slot.
c. Attach the screw.
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7. Attach the case cover.
a. Place the cover on the device.
b. Slide the cover forward.
c. Tighten the screws.
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8. Connect all cables and external attachments.
9. Connect the power cord to the electrical outlet.
10. Power on the device.
Hot-Swapping Redundant Power Supply Units
Warning
• Electric shock hazard.
•
The NAS may have one or more power supply unit (PSU) cords. To avoid serious
injuries, a trained service technician must disconnect all PSU cords before installing or
replacing system components.
1. Power off the NAS.
2. Disconnect the power cord from the electrical outlet and the power supply unit (PSU) that you are
replacing.
3. Firmly press the latch toward the handle and then pull the PSU out.
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4. Insert the new PSU.
5. Connect the power cord to the PSU and the electrical outlet.
6. Power on the device.
7. Enable alerts for PSU failures.
a. Log on to QuTS hero as administrator.
b. Go to Control Panel > System > Hardware > General .
c. Select Enable Redundant Power Supply Mode.
d. Click Apply All.
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Installing Handles on the TS-h977XU-RP
Installing handles enables you to better grip and further secure the NAS on a rack. Handles on the TS-
h977XU-RP require manual installation.
1. Power off the NAS.
2. Install a handle on an angle bracket.
a. Align the openings on the handle with the two round screw holes on the angle bracket.
b. Attach the screws to lock the handle to the angle bracket.
3. Install the angle bracket on the device.
a. Align the holes on the angle bracket with the holes on the chassis.
Note
Ensure that the handle faces the same direction as the front panel.
b. Attach the screws.
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4. Install a second handle on the other side of the chassis.
5. Power on the NAS.
Rail Kits
Rail kits are not included with the NAS and must be purchased separately. For details, contact an authorized
reseller or go to http://shop.qnap.com.
The TS-hx77XU-RP is compatible with the following rail kit model:
Model Compatible Rail Kit
• TS-h977XU-RP
• TS-h1277XU-RP
RAIL-B02
TS-h1677XU-RP RAIL-A03-57
TS-h2477XU-RP RAIL-A02-90
You can find installation information in the rail kit package.
Expansion Unit Installation
The TS-hx77XU-RP supports SAS expansion units, USB expansion units, and SATA JBOD expansion units.
For details, please see table below.
You can purchase storage expansion accessories from QNAP or an authorized reseller.
For details, go to https://shop.qnap.com/.
For the list of compatible expansion units and the maximum number of applicable expansion units, go to
http://www.qnap.com/go/compatibility-expansion.
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Expansion Unit Model Description Required Accessories
REXP-1620U-RP • Uses a SAS 12 Gbps
(SFF-8644) interface
• Supports SAS/SATA
HDD/SSD
• SAS-12G2E storage
expansion card
• mini-SAS SFF-8644 cable
• RAIL-A03-57
REXP-1220U-RP • Uses a SAS 12 Gbps
(SFF-8644) interface
• Supports SAS/SATA
HDD/SSD
REXP-1610U-RP • Uses a SAS 6 Gbps
(SFF-8644) interface
• Supports SATA/HDD/SSD
REXP-1210U-RP • Uses a SAS 6 Gbps
(SFF-8644) interface
• Supports SATA/HDD/SSD
TL-R1620Sep-RP • Uses a SAS 12 Gbps
(SFF-8644) interface
• Supports SAS/SATA
HDD/SSD
• One of the following storage
expansion cards:
• SAS-12G2E
• QXP-820S-B3408
• QXP-1620S-B3616W
• mini-SAS SFF-8644 cable
• RAIL-B02
TL-R1220Sep-RP
TL-D400S • Uses a SATA 6 Gbps
(SFF-8088) interface
• Supports SATA/HDD/SSD
• 1 x SFF-8088 connector cable
• QXP-400eS-A1164 host bus
adapter
TL-D800S • 2 x SFF-8088 connector
cables
• QXP-800eS-A1164 host bus
adapter
TL-D1600S • 4 x SFF-8088 to SFF-8644
connector cables
• QXP-1600eS host bus adapter
TL-R400S • 1 x SFF-8088 connector cable
• QXP-400eS-A1164 host bus
adapter
• RAIL-B02
TL-R1200S-RP • 3 x SFF-8088 to SFF-8644
connector cables
• QXP-1600eS host bus adapter
• RAIL-B02
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Installation and Configuration 46
Expansion Unit Model Description Required Accessories
TR-002 • Uses a USB 3.2 Gen 2 Type-C
interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to
Type-C cable
• USB 3.2 Gen 2 Type-C to
Type-C cable
TR-004 • Uses a USB 3.2 Gen 1 Type-C
interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to
Type-C cable
• USB 3.2 Gen 2 Type-C to
Type-C cable
TR-004U • USB 3.2 Gen 1 Type-A to
Type-C cable
• USB 3.2 Gen 2 Type-C to
Type-C cable
• RAIL-B02
TL-D800C • Uses a USB 3.2 Gen 2 Type-C
interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to
Type-C cable
• USB 3.2 Gen 2 Type-C to
Type-C cable
TL-R1200C-RP • USB 3.2 Gen 2 Type-A to
Type-C cable
• USB 3.2 Gen 2 Type-C to
Type-C cable
• RAIL-B02
Connecting SAS Expansion Units
To connect the device to SAS expansion units, a storage expansion card must be installed in the device.
For required accessories details, see Expansion Unit Installation.
1. Install a storage expansion card on the PCIe slot.
For details, see Replacing Expansion Cards.
2. Connect the expansion units to the device using the following topology.
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Installation and Configuration 47
TS-h977XU-RP
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TS-h1277XU-RP, TS-h1677XU-RP, and TS-h2477XU-RP
3. Power on the expansion units.
4. Verify that the expansion units are recognized by the device.
a. Log on to QuTS hero as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
c. Verify that the expansion units are listed.
Connecting SATA JBOD Expansion Units
To connect the device to SATA JBOD expansion units, a host bus adapter must be installed on the NAS.
For required accesssories details, see Expansion Unit Installation.
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Installation and Configuration 49
1. Power off the NAS.
2. Install a host bus adapter on the PCIe slot.
Important
The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a
host device. Third-party host bus adapters are not compatible with QNAP JBOD enclosures.
For details, see Replacing Expansion Cards.
3. Connect the expansion units to the NAS using the following topology.
Note
This image shows connecting the NAS to JBOD expansion units TL-R400S and TL-R1200S-
RP.
4. Power on the SATA JBOD expansion units.
5. Power on the NAS.
6. Verify that the expansion units are recognized by the NAS.
a. Log on to QuTS hero as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
c. Verify that the expansion units are listed.
Connecting USB Expansion Units
To connect the device to USB expansion units, USB Type-A to USB Type-C cables or USB Type-C to USB
Type-C cables are required.
For required accessories details, see Expansion Unit Installation.
1. Connect the expansion unit to the NAS.
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a. Connect the USB cable to the USB Type-C port on the expansion unit.
b. Connect the USB cable to a USB 3.2 Gen 2 Type-A port on the NAS.
2. Power on the expansion units.
3. Verify that the expansion units are recognized by the NAS.
a. Log on to QuTS hero as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
c. Verify that the expansion units are listed.
QuTS hero Installation
The TS-hx77XU-RP uses the QNAP QuTS hero operating system. You can install QuTS hero using any of
the following methods.
Method Description Requirements
Qfinder Pro
installation
(Recommended)
If the NAS is connected to your local area
network, you can do the following:
• Locate the NAS using Qfinder Pro.
• Complete the steps in the Smart
Installation Guide wizard.
• Computer
• Network cable
• Qfinder Pro installer
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Method Description Requirements
Cloud installation If the NAS is connected to the internet,
you can do the following:
• Scan the QR code on the NAS.
• Specify the Cloud Key.
• Log into your myQNAPcloud account.
• Use myQNAPcloud Link to remotely
access your NAS.
• Complete the steps in the Smart
Installation Guide wizard.
• Computer or mobile device
• myQNAPcloud account
• Cloud Key
You can also install the QNAP QTS operating system. If your NAS is connected to the internet, the option to
install QTS will appear in the Smart Installation Guide wizard using any of the methods in the table. You can
also manually download the QTS firmware from download.qnap.com.
Warning
QuTS hero and QTS use different file systems. Switching operating systems will reset the
NAS and delete all data.
Installing QuTS hero Using Qfinder Pro
Warning
Installing QuTS hero deletes all data on the drives. Back up your data before proceeding.
1. Power on the device.
2. Connect the device to your local area network.
3. Run Qfinder Pro on a computer that is connected to the same local area network.
Note
To download Qfinder Pro, go to https://www.qnap.com/utilities.
4. Locate the NAS in the list and then double-click the name or IP address.
The Smart Installation Guide opens in the default web browser.
5. Click Start Smart Installation Guide.
The Install Firmware window appears.
6. Install firmware using any of the following methods:
Installation methods Steps
Automatic Click Start.
Automatically searches for available firmware updates and installs firmware.
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Installation methods Steps
Manual installation a. Click Manual Installation.
The Install Firmware window appears.
b. Click Browse.
The upload file window appears.
c. Select file.
d. Click Open.
Starts firmware installation.
Skip a. Click Skip.
Skips firmware installation.
7. Specify the following information
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
8. Click Next.
9. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
10. Click Next.
The Configure the network settings screen appears.
11. Select Obtain an IP address automatically (DHCP).
12. Click Next.
The Cross-platform file transfer service screen appears.
13. Select the types of devices that you will use to access shared folders on the NAS.
14. Click Next.
15. Review the settings.
16. Click Apply.
A confirmation message appears.
Warning
Clicking Yes deletes all data on the drive before installing QuTS hero.
17. Click Yes.
• The QuTS hero installation progress bar appears.
•QuTS hero is installed.
Note
It may take a couple of minutes to complete QuTS hero installation.
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18. Optional: Click Go to NAS Management.
Tip
Click Go to NAS Management to set more advanced QuTS hero configurations and settings.
For details, see QuTS hero User Guide.
Installing QuTS hero Using the Cloud Key
Warning
Installing QuTS hero deletes all data on the drives. Back up your data before proceeding.
1. Power on the device.
2. Connect the device to the internet.
3. Go to the QNAP Cloud Installation page using one of the following methods:
• On your computer, go to http://install.qnap.com/.
• Scan the QR code on the NAS using a mobile device.
The web page lists all the uninitialized QNAP NAS devices on the local network.
4. Locate the NAS in the list and then click Initialize.
Note
If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the
NAS.
The installation wizard opens in the default web browser.
5. Create an account or sign in to myQNAPcloud.
Note
You must return to this page to complete the installation after creating an account.
6. Specify the myQNAPcloud device name for the NAS.
Note
• The myQNAPcloud device name is used when remotely accessing the NAS.
• For security purposes, the myQNAPCloud Link remote connection service will be disabled
on your NAS after initialization. You can enable it by connecting to QuTS hero through LAN
and then installing myQNAPCloud Link.
7. Click Next.
The Smart Installation Guide opens in the default web browser.
8. Perform any of the following actions.
• To check for the latest available version, click Start.
The wizard downloads the latest available version, and then the NAS restarts after the download
is complete. If a newer version is not available, the wizard automatically displays the Smart
Installation Guide.
• To install the out-of-the-box version, click Skip.
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Installation and Configuration 54
9. Click Start Smart Installation Guide.
The Install Firmware window appears.
10. Install firmware using any of the following methods:
Installation methods Steps
Automatic Click Start.
Automatically searches for available firmware updates and installs firmware.
Manual installation a. Click Manual Installation.
The Install Firmware window appears.
b. Click Browse.
The upload file window appears.
c. Select file.
d. Click Open.
Starts firmware installation.
Skip Click Skip.
Skips firmware installation.
11. Specify the following information
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
12. Click Next.
13. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
14. Click Next.
The Configure the network settings screen appears.
15. Select Obtain an IP address automatically (DHCP).
16. Click Next.
The Cross-platform file transfer service screen appears.
17. Select the types of devices that you will use to access shared folders on the NAS.
18. Click Next.
19. Review the settings.
20. Click Apply.
A confirmation message appears.
Warning
Clicking Confirm deletes all data on the drive before installing QuTS hero.
21. Click Confirm.
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QuTS hero is installed.
22. Optional: Click Go to NAS Management.
Tip
Click Go to NAS Management to set more advanced QuTS hero configurations and settings.
For details, see QuTS hero User Guide.
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4. Basic Operations
This chapter describes basic NAS operations.
Power Button
Operation User Action Result
Power on Press the button once. The device powers on.
Power off Press and hold the button for 1.5
seconds.
The device powers off.
Force power off Press and hold the button for 5 seconds. The device powers off.
Important
Use this method only when the
device is unresponsive.
Reset Button
Operation User Action Result
Basic system reset Press and hold the
button for 3 seconds.
The following settings are reset to default:
• System administrator password: The default password
is the first MAC address in uppercase letters without
special characters. For example, if the first MAC
address is 00-08-9B-F6-15-75, then the admin
password will be 00089BF61575.
Tip
You can find the first MAC address using
Qfinder Pro. A label attached to the device
also lists the address as MAC1.
• TCP/IP configuration:
• Obtain IP address settings automatically via
DHCP
• Disable jumbo frames
• If port trunking is enabled (multi-LAN models
only), the port trunking mode is reset to “Active
Backup (Failover)”.
• System port: 8080 (system service port)
• Security level: Low (Allow all connections)
• LCD panel password: (blank)
• VLAN: Disabled
Advanced system
reset
Press and hold the
button for 15 seconds.
The default factory settings are restored.
• To retrieve old data after an advanced system reset,
recreate the previous folder structure on the NAS.
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LEDs
LEDs indicate the system status and related information when the device is powered on. The following LED
information applies only when the drive is correctly installed and when the device is connected to the
network or to a host.
For details on the location of the LEDs, see Front Panel.
LED Status Description
System Status Flashes green and red
alternately every 0.5
seconds
• The drive is being formatted.
• The device is being initialized.
• The operating system is being updated.
• RAID rebuilding is in progress.
• Online RAID Capacity Expansion is in progress.
• Online RAID Level Migration is in progress.
• The firmware is being updated.
Important
When updating the firmware, do not remove
the power cord or USB cable, and do not
force-exit the application.
Red • The drive is invalid.
• The shared folder has reached its full capacity.
• The shared folder is about to reach its full capacity.
• The system fan is not functioning.
• An error occurred when accessing (read/write) the
data.
• A bad sector is detected on the hard drive.
• The device is in degraded read-only mode (two
member drives failed in RAID 5 or RAID 6 but the data
can still be read).
• A hardware self-test error occurred.
Flashes red every 0.5
seconds
The device is in degraded mode (one member drive failed
in RAID 1, RAID 5, or RAID 6).
Flashes green every 0.5
seconds
• The NAS is starting up.
• The device is not configured.
• A drive is not formatted.
Green The device is ready.
Off • All drives are in standby mode.
• The device is powered off.
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LED Status Description
LAN Orange The network connection is operating.
Flashes orange The device is being accessed from the network.
Off The device is not connected to a network.
Drive Green The drive is ready.
Flashes green Data is being accessed.
Red A drive read/write error occurred.
Flashes red The drive is being located in QuTS hero.
Expansion Orange An expansion unit is connected.
Off No expansion unit has been detected.
Audio Alert
Duration Frequency Description
Short beep (0.5 seconds) 1 • The NAS is starting up.
• When the reset button is pressed for 3
seconds, the NAS resets configurations.
• When the reset button is pressed for 10
seconds, the NAS resets configurations
and reboots.
• The operating system was updated.
• The device is starting USB One-Touch
Copy.
2 The USB device has been removed (USB
One Touch copy button).
3 • Cannot detect installed disk.
• The firmware was updated.
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Duration Frequency Description
Long beep (1.5 seconds) 3 (every 5 minutes) • A power error occurred.
• The system fan is not functioning.
• The fan module has been removed.
• The NAS data cannot be copied to the
external storage device connected to the
front USB port.
2 • The storage pool is about to reach full
capacity.
• The storage pool has reached full
capacity.
• A storage pool status error occurred.
• The shared folder is about to reach its full
capacity.
• The shared folder has reached its full
capacity.
• The drives are in degraded mode.
• The drive is rebuilding.
• The USB device is being removed (USB
one-touch copy button).
• A shared folder status error occurred.
• A drive is plugged in or out.
• The iSCSI is about to reach full capacity.
1 • The NAS was powered off by force
shutdown (hardware shutdown).
• The NAS was powered on successfully
and is ready.
Long and short beeps 1 long and 2 short
beeps
The JBOD expansion unit has been removed.
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5. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS
If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QuTS hero installation, the drives or data
may be faulty.
1. Power off the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qfinder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QuTS hero installation.
Hot-swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
RAID Type Number of Disks Situation
RAID 1 2 One member drive fails.
RAID 5 ≥ 3 One member drive fails.
RAID 6 ≥ 4 One or two member drives fail.
RAID 10 ≥ 6 One disk per subgroup fails.
RAID 60 ≥ 8 Two disks per subgroup fail.
Triple Mirror Multiple of 3. (For example, 3,
6, 9, 12 disks and so forth.)
One or two member drives fail.
RAID-TP ≥ 5 One, two, or three member drives fail.
1. Log on to QuTS hero.
2. Go to Main Menu > Storage & Snapshots > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the device.
6. Wait for 20 seconds or until the device beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Go to Main Menu > Storage & Snapshots > Storage Space .
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11. Locate the shared folder that contains the new drive and then verify that the status is Rebuilding.
Support and Other Resources
QNAP provides the following resources:
Resource URL
Documentation https://download.qnap.com
Compatibility List https://www.qnap.com/compatibility
NAS Migration Compatibility https://www.qnap.com/en/nas-migration
Expansion Unit Compatibility http://www.qnap.com/go/compatibility-expansion
Service Portal https://service.qnap.com
Product Support Status https://www.qnap.com/en/product/eol.php
Downloads https://download.qnap.com
Community Forum https://forum.qnap.com
QNAP Accessories Store https://shop.qnap.com
TS-hx77XU-RP User Guide
Troubleshooting 62
6. Glossary
Cloud Key
Unique 8-digit code assigned to each NAS device
myQNAPcloud
Provides various remote access services such as DDNS and myQNAPcloud Link
myQNAPcloud Link
Enables you to access QNAP devices over the internet without configuring complex port forwarding settings
QNAP ID
User account that enables you to use myQNAPcloud remote access and other QNAP services
Qfinder Pro
QNAP utility that lets you locate and access QNAP NAS devices in your local area network
QuTS hero
QNAP NAS operating system featuring ZFS file system
TS-hx77XU-RP User Guide
Glossary 63
7. Notices
This chapter provides information about warranty, disclaimers, licensing, and federal regulations.
Limited Warranty
QNAP offers limited warranty service on our products. Your QNAP-branded hardware product is warranted
against defects in materials and workmanship for a period of one (1) year or more from the date printed on
the invoice. ("Warranty Period"). Please review your statutory rights at www.qnap.com/warranty, which may
be amended from time to time by QNAP in its discretion.
Disclaimer
Information in this document is provided in connection with products of QNAP Systems, Inc. (the "QNAP").
No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this
document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no
liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of
QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or
infringement of any patent, copyright or other intellectual property right.
QNAP products are not intended for use in medical, life saving, life sustaining, critical control or safety
systems, or in nuclear facility applications.
In no event shall QNAP’s liability exceed the price paid for the product from direct, indirect, special,
incidental, or consequential damages resulting from the use of the product, its accompanying software, or its
documentation. QNAP makes no warranty or representation, expressed, implied, or statutory, with respect to
its products or the contents or use of this documentation and all accompanying software, and specifically
disclaims its quality, performance, merchantability, or fitness for any particular purpose. QNAP reserves the
right to revise or update its products, software, or documentation without obligation to notify any individual or
entity.
Back up the system periodically to avoid any potential data loss is recommended. QNAP disclaims any
responsibility of all sorts of data loss or recovery.
Should you return any components of the package of QNAP products such as NAS (Network Attached
Storage) for refund or maintenance, make sure they are carefully packed for shipping. Any form of damages
due to improper packaging will not be compensated.
All the features, functionality, and other product specifications are subject to change without prior notice or
obligation. Information contained herein is subject to change without notice.
Further, the ® or ™ symbols are not used in the text.
GNU Public License
Version 3, 29 June 2007
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not
allowed.
Preamble
The GNU General Public License is a free, copy left license for software and other kinds of works.
The licenses for most software and other practical works are designed to take away your freedom to share
and change the works. By contrast, the GNU General Public License is intended to guarantee your freedom
to share and change all versions of a program--to make sure it remains free software for all its users. We, the
TS-hx77XU-RP User Guide
Notices 64
Free Software Foundation, use the GNU General Public License for most of our software; it applies also to
any other work released this way by its authors. You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are
designed to make sure that you have the freedom to distribute copies of free software (and charge for them if
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pieces of it in new free programs, and that you know you can do these things.
To protect your rights, we need to prevent others from denying you these rights or asking you to surrender
the rights. Therefore, you have certain responsibilities if you distribute copies of the software, or if you modify
it: responsibilities to respect the freedom of others.
For example, if you distribute copies of such a program, whether gratis or for a fee, you must pass on to the
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source code. And you must show them these terms so they know their rights.
Developers that use the GNU GPL protect your rights with two steps: (1) assert copyright on the software,
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For the developers' and authors' protection, the GPL clearly explains that there is no warranty for this free
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Some devices are designed to deny users access to install or run modified versions of the software inside
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Finally, every program is threatened constantly by software patents. States should not allow patents to
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The precise terms and conditions for copying, distribution and modification follow.
Terms and Conditions
1. Definitions.
“This License” refers to version 3 of the GNU General Public License.
“Copyright” also means copyright-like laws that apply to other kinds of works, such as semiconductor
masks.
“The Program” refers to any copyrightable work licensed under this License. Each licensee is
addressed as “you”. “Licensees” and “recipients” may be individuals or organizations.
To “modify” a work means to copy from or adapt all or part of the work in a fashion requiring copyright
permission, other than the making of an exact copy. The resulting work is called a “modified version” of
the earlier work or a work “based on” the earlier work.
A “covered work” means either the unmodified Program or a work based on the Program.
To “propagate” a work means to do anything with it that, without permission, would make you directly or
secondarily liable for infringement under applicable copyright law, except executing it on a computer or
modifying a private copy. Propagation includes copying, distribution (with or without modification),
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To “convey” a work means any kind of propagation that enables other parties to make or receive
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An interactive user interface displays “Appropriate Legal Notices” to the extent that it includes a
convenient and prominently visible feature that (1) displays an appropriate copyright notice, and (2)
TS-hx77XU-RP User Guide
Notices 65
tells the user that there is no warranty for the work (except to the extent that warranties are provided),
that licensees may convey the work under this License, and how to view a copy of this License. If the
interface presents a list of user commands or options, such as a menu, a prominent item in the list
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The “source code” for a work means the preferred form of the work for making modifications to it.
“Object code” means any non-source form of a work.
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The “System Libraries” of an executable work include anything, other than the work as a whole, that (a)
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The Corresponding Source for a work in source code form is that same work.
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5. Conveying Verbatim Copies.
TS-hx77XU-RP User Guide
Notices 66
You may convey verbatim copies of the Program's source code as you receive it, in any medium,
provided that you conspicuously and appropriately publish on each copy an appropriate copyright
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You may charge any price or no price for each copy that you convey, and you may offer support or
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6. Conveying Modified Source Versions.
You may convey a work based on the Program, or the modifications to produce it from the Program, in
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offer equivalent access to the Corresponding Source in the same way through the same place at
no further charge. You need not require recipients to copy the Corresponding Source along with
TS-hx77XU-RP User Guide
Notices 67
the object code. If the place to copy the object code is a network server, the Corresponding
Source may be on a different server (operated by you or a third party) that supports equivalent
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Notwithstanding any other provision of this License, for material you add to a covered work, you may (if
authorized by the copyright holders of that material) supplement the terms of this License with terms:
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a. Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this
License; or
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Each time you convey a covered work, the recipient automatically receives a license from the original
licensors, to run, modify and propagate that work, subject to this License. You are not responsible for
enforcing compliance by third parties with this License.
TS-hx77XU-RP User Guide
Notices 69
An “entity transaction” is a transaction transferring control of an organization, or substantially all assets
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Nothing in this License shall be construed as excluding or limiting any implied license or other defenses
to infringement that may otherwise be available to you under applicable patent law.
13. No Surrender of Others' Freedom.
TS-hx77XU-RP User Guide
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If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the
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Notwithstanding any other provision of this License, you have permission to link or combine any
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THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE
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OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
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THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM
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IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY
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OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR
DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES
OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF
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18. Interpretation of Sections 16 and 17.
If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect
according to their terms, reviewing courts shall apply local law that most closely approximates an
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liability accompanies a copy of the Program in return for a fee.
TS-hx77XU-RP User Guide
Notices 71
END OF TERMS AND CONDITIONS
CE Notice
This device complies with CE Compliance Class A.
FCC Notice
FCC Class A Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy, and if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.
Important
Any modifications made to this device that are not approved by QNAP Systems, Inc. may
void the authority granted to the user by the FCC to operate this equipment.
VCCI Notice
この装置は、クラス A 情報技術装置です。この装置を家庭環境で使用すると電波
妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよう要求されることがありま
す。
VCCI–A
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Notices 72
BSMI Notice
警告使用者：這是甲類的資訊產品，在居住的環境中使用時，可能會造成射頻干擾，在
這種情況下，使用者會被要求採取某些適當的對策。
SJ/T 11364-2006
本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国
RoHS 标准规定的限量要求。
本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品
可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。
部件名称 有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(CR(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
壳体 0 0 0 0 0 0
显示 0 0 0 0 0 0
印刷电路板 0 0 0 0 0 0
金属螺帽 0 0 0 0 0 0
电缆组装 0 0 0 0 0 0
风扇组装 0 0 0 0 0 0
电力供应组装 0 0 0 0 0 0
电池 0 0 0 0 0 0
O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。
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Notices 73