Table of Contents
QNAP TS-h973AX User Manual
Displayed below is the user manual for TS-h973AX by QNAP which is a product in the NAS & Storage Servers category. This manual has pages.
Related Manuals
TS-h973AX
User Guide
Document Version: 1
11/12/2020
Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-h973AX...................................................................................................................................4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 6
Components................................................................................................................................................. 7
Front Panel...............................................................................................................................................7
Rear Panel................................................................................................................................................8
Drive Numbering.......................................................................................................................................9
Safety Information.........................................................................................................................................9
Installation Requirements........................................................................................................................... 10
Setting Up the NAS.....................................................................................................................................11
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 12
Drive Installation.....................................................................................................................................12
Replacing Memory Modules...................................................................................................................22
Connecting USB Expansion Units..........................................................................................................27
QuTS hero Installation................................................................................................................................ 30
Installing QuTS hero Using Qfinder Pro................................................................................................. 30
Installing QuTS hero Using the Cloud Key.............................................................................................32
4. Basic Operations
Power Button.............................................................................................................................................. 35
Reset Button............................................................................................................................................... 35
USB One Touch Copy Button..................................................................................................................... 36
LEDs........................................................................................................................................................... 36
Audio Alert.................................................................................................................................................. 38
5. NAS Migration
NAS Migration Requirements..................................................................................................................... 40
Status and Setting Changes After NAS Migration...................................................................................... 40
Migrating a NAS..........................................................................................................................................41
6. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 42
Hot-swapping Failed Drives........................................................................................................................42
Recovering Unintentionally Removed Healthy Drives................................................................................ 43
Support and Other Resources.................................................................................................................... 43
7. Glossary
Cloud Key................................................................................................................................................... 44
myQNAPcloud Link.....................................................................................................................................44
myQNAPcloud............................................................................................................................................ 44
Qfinder Pro................................................................................................................................................. 44
QuTS hero.................................................................................................................................................. 44
TS-h973AX User Guide
1
8. Notices
Limited Warranty.........................................................................................................................................45
Disclaimer................................................................................................................................................... 45
GNU Public License....................................................................................................................................45
FCC Notice................................................................................................................................................. 53
CE Notice....................................................................................................................................................53
SJ/T 11364-2006.........................................................................................................................................54
2
1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-h973AX User Guide
Preface 3
2. Product Overview
This chapter provides basic information about the QNAP device.
About the TS-h973AX
The TS-h973AX is designed for small and medium-sized businesses requiring cost-effective storage,
backup, and data recovery. The NAS is equipped with one 10 Gigabit and two 2.5 Gigabit Ethernet ports,
and houses nine drive bays, four of which support SATA drives that enable caching for boosting IOPS-
intensive applications, and two of which support U.2 NVMe solid-state drives. The NAS runs on QNAP՚s
QuTS hero operating system, along with a ZFS file system, up to 65536 snapshots, and real-time SnapSync.
The TS-h973AX can accommodate a wide range of business applications and be expanded to fit future data
storage requirements.
Hardware Specifications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third party
invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modifications and installation of unsupported third-party applications.
• For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Ordering P/N CPU Memory Power supply
TS-h973AX-8G AMD Ryzen™
Embedded V1500B
8 GB Single
TS-h973AX-32G AMD Ryzen™
Embedded V1500B
32 GB Single
Component TS-h973AX-8G TS-h973AX-32G
Processor
CPU AMD Ryzen™ Embedded V1500B
Frequency 4-core/8-thread 2.2 GHz
Architecture x86 64-bit
Encryption engine AES-NI
Memory
Pre-installed memory 8 GB RAM: 1 x 8 GB DDR4
non‑ECC SODIMM
32 GB RAM: 2 x 16 GB DDR4
non‑ECC SODIMM
TS-h973AX User Guide
Product Overview 4
Component TS-h973AX-8G TS-h973AX-32G
Memory slots 2 x DDR4 SODIMM
Important
• Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more
than one memory slot, use QNAP modules with
identical specifications.
• Using unsupported modules may degrade
performance, cause errors, or prevent the operating
system from starting.
Note
This device supports ECC memory modules.
Maximum memory 32 GB RAM: 2 x 16 GB
Flash memory 5 GB (dual-boot OS protection)
Storage
Drive bays • 5 x 3.5-inch SATA 6 Gbps
• 2 x 2.5-inch U.2 NVMe/SATA 6 Gbps
• 2 x 2.5-inch SATA 6 Gbps
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
2.5-inch bays:
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
• 2.5-inch U.2 NVMe solid-state drives
Warning
Installing U.2 NVMe solid-state drives in incompatible bays
will damage the drive connectors.
Hot-swapping Supported
Network
10 Gigabit Ethernet port 1 x 10GBASE-T RJ45 (10GbE/5GbE/2.5GbE/1GbE/100MbE)
2.5 Gigabit Ethernet ports 2 x 2.5 GbE RJ45 (2.5GbE/1GbE/100MbE/10MbE)
External I/O Ports & Expansion Slots
TS-h973AX User Guide
Product Overview 5
Component TS-h973AX-8G TS-h973AX-32G
USB ports Front:
1 x USB 3.2 Gen 2 Type-A
Note
This USB port supports One Touch Copy.
Rear:
• 1 x USB 3.2 Gen 2 (10 Gbps) Type-C
• 2 x USB 3.2 Gen 2 Type-A
Interface
Buttons • Power
• Reset
• USB One Touch Copy
Dimensions
Form factor Tower
Dimensions (H x W x D) 182.65 x 224.6 x 224.1 mm
(7.19 x 8.84 x 8.82 in)
Net weight 3.52 kg (7.76 lbs)
Others
Power supply unit 120W, 100-240V AC, 50/60 Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Sound level 22.9 dB(A)
Fan System: 1 x 140 mm, 12V DC fan
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
For the list of compatible drive models and expansion cards, go to https://www.qnap.com/
compatibility.
Package Contents
Item Quantity
TS-h973AX 1
AC power adapter 1
Power cord 1
Ethernet cables 1 x Cat6a
Drive tray keys 2
Screws for 3.5-inch drives 20
Screws for 2.5-inch drives 12
TS-h973AX User Guide
Product Overview 6
Item Quantity
Quick Installation Guide (QIG) 1
Components
Front Panel
No. Component No. Component
1 Status LED 5 Power button
2 LAN LED 6 USB One Touch Copy button
3 USB One Touch Copy LED 7 USB 3.2 Gen 2 One Touch Copy Type-A port
Important
If the USB connection speed
appears abnormal, replug the USB
connector all the way in to the
USB port in one smooth action.
4 Drive LEDs - -
TS-h973AX User Guide
Product Overview 7
Rear Panel
No. Component No. Component
1 USB 3.2 Gen 2 (10Gbps) Type-C port 7 10 Gigabit Ethernet port
2 USB 3.2 Gen 2 (10Gbps) Type-A ports 8 10 Gigabit Ethernet speed LED
3 2.5 Gigabit Ethernet activity LED 9 Reset button
4 2.5 Gigabit Ethernet ports 10 Kensington security slot
5 2.5 Gigabit Ethernet speed LED 11 Power input
6 10 Gigabit Ethernet activity LED - -
Important
• QNAP USB expansion units only support connections to USB ports on the rear panel.
• If the USB connection speed appears abnormal, see the final optional step in
Connecting USB Expansion Units for instructions on how to fix this problem.
TS-h973AX User Guide
Product Overview 8
Drive Numbering
Drive Label Drive Type Compatible Drives
1 to 5 3.5-inch SATA • 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
S1 to S2 2.5-inch U.2 NVMe and 2.5-inch
SATA
• 2.5-inch U.2 NVMe solid-state drives
Warning
Installing U.2 NVMe solid-state drives
in incompatible bays will damage the
drive connectors.
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
S3 to S4 2.5-inch SATA • 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operations.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
TS-h973AX User Guide
Product Overview 9
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
• Free from objects that may obstruct NAS ventilation or apply
pressure to the NAS or power cord
TS-h973AX User Guide
Product Overview 10
Category Item
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or
installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
•Installing 2.5-inch Hard Drives or Solid-State Drives on 2.5-inch Trays
3. Optional: Replace the memory modules.
For details, see Replacing Memory Modules
4. Optional: Connect the expansion units.
For details, see Connecting USB Expansion Units
5. Connect the power cord and all applicable cables.
6. Power on the NAS.
7. Install QuTS hero.
For details, see QuTS hero Installation.
8. Log on to QuTS hero.
TS-h973AX User Guide
Product Overview 11
3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion units.
Drive Installation
The TS-h973AX is compatible with 3.5-inch hard drives, 2.5-inch hard drives, and 2.5-inch solid-state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Optional: Unlock the tray.
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Installation and Configuration 12
3. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
Note
The preinstalled drive trays come unlocked.
Important
Ensure the drive tray keys are stored in a safe place.
4. Install a drive on the tray.
a. Remove the fastening panels from the sides of the drive tray.
TS-h973AX User Guide
Installation and Configuration 13
b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
c. Attach the fastening panels to lock the drive to the tray.
d. Optional: Attach the screws.
TS-h973AX User Guide
Installation and Configuration 14
Note
To protect drives from damage during transportation of the NAS, QNAP recommends attaching
screws to secure the drives.
5. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
c. Lock the tray.
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Installation and Configuration 15
6. Power on the NAS.
Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Installing U.2 NVMe solid-state drives in incompatible bays will damage the drive
connectors.
Only install U.2 NVMe solid-state drives in bays S1 and S2. For details, see Drive
Numbering.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Optional: Unlock the tray.
TS-h973AX User Guide
Installation and Configuration 16
3. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
Note
The preinstalled drive trays come unlocked.
Important
Ensure the drive tray keys are stored in a safe place.
4. Install a drive on the tray.
a. Remove the right fastening panel from the drive tray.
TS-h973AX User Guide
Installation and Configuration 17
b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
c. Attach the screws.
5. Load the tray into the bay.
a. Insert the tray into the bay.
TS-h973AX User Guide
Installation and Configuration 18
b. Push the handle.
c. Lock the tray.
6. Power on the NAS.
Installing 2.5-inch Hard Drives or Solid-State Drives on 2.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Installing U.2 NVMe solid-state drives in incompatible bays will damage the drive
connectors.
Only install U.2 NVMe solid-state drives in bays S1 and S2. For details, see Drive
Numbering.
TS-h973AX User Guide
Installation and Configuration 19
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Optional: Unlock the tray.
3. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
TS-h973AX User Guide
Installation and Configuration 20
Note
The preinstalled drive trays come unlocked.
Important
Ensure the drive tray keys are stored in a safe place.
4. Install a drive on the tray.
a. Align the connector on the drive with the opening at the end of the tray.
b. Place the drive on the tray.
5. Load the tray into the bay.
a. Insert the tray into the bay.
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Installation and Configuration 21
b. Push the handle.
c. Lock the tray.
6. Power on the NAS.
Replacing Memory Modules
The TS-h973AX has two memory slots. You can increase the memory capacity of the NAS by upgrading
memory modules. This NAS also comes preinstalled with one or two non-ECC memory modules. To provide
extra protection from undetected data corruption, you can upgrade to ECC memory modules.
Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP
memory modules from authorized resellers.
TS-h973AX User Guide
Installation and Configuration 22
Important
Use only all ECC memory modules, or all non-ECC memory modules. Installing both types
of memory modules will cause the ECC modules to perform as non-ECC modules.
Warning
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove each drive tray in bays 1 to 5.
Important
Remember the number of each drive. The drive trays will need to be returned to their original
bays.
For details, see Drive Numbering.
a. Optional: Unlock the tray.
TS-h973AX User Guide
Installation and Configuration 23
b. Pull the tray handle outward.
c. Pull the tray out.
5. Place the device on its left side.
6. Optional: Remove an existing module.
a. Push the retention clips outward simultaneously to release the module.
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Installation and Configuration 24
b. Verify that the module has tilted upward and is completely released from the slot.
Warning
Attempting to remove a module that is not completely released may damage the module and
the motherboard.
c. Hold the module by the edges.
d. Carefully slide the module out of the slot.
Warning
• Do not touch the internal components, particularly the metal connectors.
• Do not bend the module.
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Installation and Configuration 25
7. Install a new module.
a. Align the notch with the ridge in the slot.
b. Insert the module into the slot.
c. Verify that the metal connectors are completely inserted into the slot.
d. Carefully press down on the module until the retention clips lock the module into place.
8. Place the device in its normal upright position.
9. Return drive trays into their original bays.
a. Slide the drive tray into the drive bay.
b. Push in the handle.
TS-h973AX User Guide
Installation and Configuration 26
c. Lock the tray.
10. Connect all cables and external attachments.
11. Power on the device.
12. Verify that the module is recognized by the device.
a. Log on to QuTS hero as administrator.
b. Go to Control Panel > System > System Status > Hardware Information .
c. Check the value for Total memory.
Connecting USB Expansion Units
The device supports USB expansion units. For details, please see table below.
You can purchase storage expansion accessories from QNAP or an authorized reseller.
For details, go to https://shop.qnap.com/.
For the list of compatible expansion units and the maximum number of applicable expansion units, go to
http://www.qnap.com/go/compatibility-expansion.
Expansion Unit
Model
Description Required Accessories
TR-002 • Uses a USB 3.2 Gen 2 Type-C
interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to Type-C cable
• USB 3.2 Gen 2 Type-C to Type-C cable
TR-004 • Uses a USB 3.2 Gen 1 Type-C
interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to Type-C cable
• USB 3.2 Gen 2 Type-C to Type-C cable
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Installation and Configuration 27
Expansion Unit
Model
Description Required Accessories
TR-004U • Uses a USB 3.2 Gen 1 Type-C
interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to Type-C cable
• USB 3.2 Gen 2 Type-C to Type-C cable
• RAIL-B02
To connect the device to USB expansion units, USB Type-A to USB Type-C cables or USB Type-C to USB
Type-C cables are required.
1. Verify that the NAS is powered off.
2. Connect the expansion unit to the NAS.
a. Connect the USB cable to the USB Type-C port on the expansion unit.
b. Connect the USB cable to a USB 3.2 Gen 2 Type-A or USB Type-C port on the NAS.
Connecting to a USB 3.2 Gen 2 Type-A port on the NAS.
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Installation and Configuration 28
Connecting to the USB 3.2 Gen 2 Type-C port on the NAS.
3. Power on the expansion units.
4. Power on the NAS.
5. Verify that the expansion units are recognized by the NAS.
a. Log on to QuTS hero as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
c. Verify that the expansion units are listed.
6. Optional: Troubleshoot abnormal USB connection speed.
a. Power off the NAS.
b. Power off the expansion units.
c. Disconnect all USB cables.
d. Wait 10 seconds.
e. Replug the USB connectors.
Important
• Plug each connector all the way in to its corresponding USB port in one smooth action.
• Follow the previous steps to reconnect the expansion units to the NAS.
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Installation and Configuration 29
QuTS hero Installation
Method Description Requirements
Qfinder Pro installation
(Recommended)
If the NAS is connected to your local area
network, you can do the following:
• Locate the NAS using Qfinder Pro.
• Complete the steps in the Smart
Installation Guide wizard.
For details, see Installing QuTS hero Using
Qfinder Pro
• Computer
• Network cable
• Qfinder Pro installer
Cloud installation If the NAS is connected to the internet, you
can do the following:
• Scan the QR code on the NAS.
• Specify the Cloud Key.
• Log into your myQNAPcloud account.
• Use myQNAPcloud Link to remotely
access your NAS.
• Complete the steps in the Smart
Installation Guide wizard.
For details, see Installing QuTS hero Using
the Cloud Key
• Computer or mobile device
• myQNAPcloud account
• Cloud Key
Installing QuTS hero Using Qfinder Pro
Warning
Installing QuTS hero deletes all data on the drives. Back up your data before proceeding.
Note
You can revert to QTS operating system anytime. For details, see QuTS hero user guide.
1. Power on the device.
2. Connect the device to your local area network.
3. Run Qfinder Pro on a computer that is connected to the same local area network.
Note
To download Qfinder Pro, go to https://www.qnap.com/utilities.
4. Locate the NAS in the list and then double-click the name or IP address.
The Smart Installation Guide opens in the default web browser.
5. Click Start Smart Installation Guide.
The Install Firmware window appears.
6. Install firmware using any of the following methods:
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Installation and Configuration 30
Installation methods Steps
Automatic Click Start.
Automatically searches for available firmware updates and installs firmware.
Manual installation a. Click Manual Installation.
The Install Firmware window appears.
b. Click Browse.
The upload file window appears.
c. Select file.
d. Click Open.
Starts firmware installation.
Skip a. Click Skip.
Skips firmware installation.
7. Specify the following information
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
8. Click Next.
9. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
10. Click Next.
The Configure the network settings screen appears.
11. Select Obtain an IP address automatically (DHCP).
12. Click Next.
The Cross-platform file transfer service screen appears.
13. Select the types of devices that you will use to access shared folders on the NAS.
14. Click Next.
15. Review the settings.
16. Click Apply.
A confirmation message appears.
Warning
Clicking Yes deletes all data on the drive before installing QuTS hero.
17. Click Yes.
• The QuTS hero installation progress bar appears.
•QuTS hero is installed.
TS-h973AX User Guide
Installation and Configuration 31
Note
It may take a couple of minutes to complete QuTS hero installation.
18. Optional: Click Go to NAS Management.
Tip
Click Go to NAS Management to set more advanced QuTS hero configurations and settings.
For details, see QuTS hero User Guide.
Installing QuTS hero Using the Cloud Key
Warning
Installing QuTS hero deletes all data on the drives. Back up your data before proceeding.
Note
You can revert to QTS operating system anytime. For details, see QuTS hero user guide.
1. Power on the device.
2. Connect the device to the internet.
3. Go to the QNAP Cloud Installation page using one of the following methods:
• On your computer, go to http://install.qnap.com/.
• Scan the QR code on the NAS using a mobile device.
The web page lists all the uninitialized QNAP NAS devices on the local network.
4. Locate the NAS in the list and then click Initialize.
Note
If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the
NAS.
The installation wizard opens in the default web browser.
5. Create an account or sign in to myQNAPcloud.
Note
You must return to this page to complete the installation after creating an account.
6. Specify the myQNAPcloud device name for the NAS.
Note
• The myQNAPcloud device name is used when remotely accessing the NAS.
• For security purposes, the myQNAPCloud Link remote connection service will be disabled
on your NAS after initialization. You can enable it by connecting to QuTS hero through LAN
and then installing myQNAPCloud Link.
7. Click Next.
The Smart Installation Guide opens in the default web browser.
8. Perform any of the following actions.
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Installation and Configuration 32
• To check for the latest available version, click Start.
The wizard downloads the latest available version, and then the NAS restarts after the download
is complete. If a newer version is not available, the wizard automatically displays the Smart
Installation Guide.
• To install the out-of-the-box version, click Skip.
9. Click Start Smart Installation Guide.
The Install Firmware window appears.
10. Install firmware using any of the following methods:
Installation methods Steps
Automatic Click Start.
Automatically searches for available firmware updates and installs firmware.
Manual installation a. Click Manual Installation.
The Install Firmware window appears.
b. Click Browse.
The upload file window appears.
c. Select file.
d. Click Open.
Starts firmware installation.
Skip Click Skip.
Skips firmware installation.
11. Specify the following information
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
12. Click Next.
13. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
14. Click Next.
The Configure the network settings screen appears.
15. Select Obtain an IP address automatically (DHCP).
16. Click Next.
The Cross-platform file transfer service screen appears.
17. Select the types of devices that you will use to access shared folders on the NAS.
18. Click Next.
19. Review the settings.
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Installation and Configuration 33
20. Click Apply.
A confirmation message appears.
Warning
Clicking Confirm deletes all data on the drive before installing QuTS hero.
21. Click Confirm.
QuTS hero is installed.
22. Optional: Click Go to NAS Management.
Tip
Click Go to NAS Management to set more advanced QuTS hero configurations and settings.
For details, see QuTS hero User Guide.
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Installation and Configuration 34
4. Basic Operations
This chapter describes basic NAS operations.
Power Button
Operation User Action Result
Power on Press the button once. The device powers on.
Power off Press and hold the button for 1.5
seconds.
The device powers off.
Force power off Press and hold the button for 5 seconds. The device powers off.
Important
Use this method only when
the device is unresponsive.
Reset Button
Operation User Action Result
Basic system reset Press and hold the
button for 3 seconds.
The following settings are reset to default:
• System administrator password: The default password
is the first MAC address in uppercase letters without
special characters. For example, if the first MAC
address is 00-08-9B-F6-15-75, then the admin
password will be 00089BF61575.
Tip
You can find the first MAC address using
Qfinder Pro. A label attached to the device
also lists the address as MAC1.
• TCP/IP configuration:
• Obtain IP address settings automatically via
DHCP
• Disable jumbo frames
• If port trunking is enabled (multi-LAN models
only), the port trunking mode is reset to “Active
Backup (Failover)”.
• System port: 8080 (system service port)
• Security level: Low (Allow all connections)
• LCD panel password: (blank)
• VLAN: Disabled
Advanced system
reset
Press and hold the
button for 15 seconds.
The default factory settings are restored.
• To retrieve old data after an advanced system reset,
recreate the previous folder structure on the NAS.
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Basic Operations 35
USB One Touch Copy Button
The USB One Touch Copy button allows you to copy data backups from a USB device to the NAS or from
the NAS to a USB device.
This feature supports incremental backups. The NAS only copies files that were modified or added after the
last backup.
LEDs
LEDs indicate the system status and related information when the device is powered on. The following LED
information applies only when the drive is correctly installed and when the device is connected to the
network or to a host.
For details on the location of the LEDs, see Components.
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Basic Operations 36
LED Status Description
System Status Flashes green and
red alternately
every 0.5 seconds
• The drive is being formatted.
• The device is being initialized.
• The operating system is being updated.
• RAID rebuilding is in progress.
• Online RAID Capacity Expansion is in progress.
• Online RAID Level Migration is in progress.
• The firmware is being updated.
Important
When updating the firmware, do not remove the
power cord or USB cable, and do not force-exit
the application.
Red • The drive is invalid.
• The shared folder has reached its full capacity.
• The shared folder is about to reach its full capacity.
• The system fan is not functioning.
• An error occurred when accessing (read/write) the data.
• A bad sector is detected on the hard drive.
• The device is in degraded read-only mode (two member
drives failed in RAID 5 or RAID 6 but the data can still be
read).
• A hardware self-test error occurred.
Flashes red every
0.5 seconds
The device is in degraded mode (one member drive failed in
RAID 1, RAID 5, or RAID 6).
Green The device is ready.
Flashes green
every 0.5 seconds
• The device is not configured.
• A drive is not formatted.
Off • All drives are in standby mode.
• The device is powered off.
Drive Flashes red The data is being accessed and a read/write error occurs during
the process.
Red A drive read/write error occurred.
Flashes green Data is being accessed.
Green The drive is ready.
Off No drive was detected.
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Basic Operations 37
LED Status Description
LAN Orange The network connection is operating.
Note
The LAN LED can only detect the device՚s in-
built Ethernet port connections. It cannot detect
network expansion cards՚ Ethernet port
connection status.
Flashes orange The device is being accessed from the network.
Off The device is not connected to a network.
10 Gigabit Ethernet
(RJ45) speed
Green A 10 GbE network connection has been established.
Orange The network connection is operating at below 10 Gbps.
Off There is no network connection.
10 Gigabit Ethernet
(RJ45) activity
Orange A network connection is established.
Flashes orange Data is being transmitted.
Off There is no network connection.
2.5 Gigabit Ethernet
speed
Green The network connection is operating at 2.5 Gbps.
Orange The network connection is operating at 1 Gbps or 100 Mbps.
Off • The network connection is operating at 10 Mbps.
• There is no network connection.
2.5 Gigabit Ethernet
activity
Orange A network connection has been established.
Flashes orange The device is being accessed from the network.
Off There is no network connection.
USB Blue A USB device connected to the USB One Touch Copy port is
detected.
Off No USB expansion unit has been detected.
Audio Alert
Duration Frequency Description
Short beep (0.5 seconds) 1 • The NAS is starting up.
• The NAS is shutting down.
• When the reset button is pressed for 3 seconds, the
NAS resets configurations.
• When the reset button is pressed for 10 seconds, the
NAS resets configurations and reboots.
3 • The NAS data cannot be copied to the external
storage device connected to the front USB port.
• The NAS has completed a firmware update.
TS-h973AX User Guide
Basic Operations 38
Duration Frequency Description
Long beep (1.5 seconds) 3 (every 5 minutes) The system fan is not functioning.
2 • The shared folder is about to reach its full capacity.
• The shared folder has reached its full capacity.
• The hard drives on the NAS are in degraded mode.
• The hard drives have started rebuilding.
• A drive is plugged in or out.
1 • The NAS was powered off by force shutdown
(hardware shutdown).
• The NAS was powered on successfully and is ready.
TS-h973AX User Guide
Basic Operations 39
5. NAS Migration
You can migrate data and settings from your current NAS to another NAS model with minimal disruptions by
installing all the hard drives from the source NAS to the destination NAS. RAID configuration and other
settings are retained on the destination NAS after migration.
NAS Migration Requirements
You can only migrate drives and system settings to specific NAS models, depending on your source NAS.
For the list of NAS models compatible with direct NAS migration, see https://www.qnap.com/en/nas-
migration.
Your device must meet the following requirements:
• The destination NAS must run on the same QuTS hero version as the source NAS (or later).
Important
Due to incompatibilities in file system, system migration between QTS NAS and QuTS hero
NAS is not supported.
Warning
Migrating drives between QTS NAS and QuTS hero NAS can cause data corruption.
• The destination NAS must have sufficient free drive bays to accommodate all the drives that you are
migrating from the source NAS.
For NAS models that do not support NAS migration, see How to Migrate Data and Folder Permissions
between QTS and QuTS hero with HBS3.
Status and Setting Changes After NAS Migration
The status of NAS data and settings varies after migration.
Data and Settings After NAS Migration
Registered myQNAPcloud name Your registered myQNAPcloud name is not migrated.
Encrypted shared folders If the NAS does not support file system encryption, encrypted shared
folders are not migrated.
Warning
To prevent data loss, back up and save the encryption
keys of encrypted shared folders in a safe place. You
can also choose to decrypt shared folders before
migration.
Shared folders All shared folders and the downloaded files stored in them are
retained.
Warning
To prevent data loss, back up and save encryption
keys or passwords of encrypted shared folders in a
safe place before migration.
Important
Folder permissions on the destination NAS must be
reconfigured after migration.
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NAS Migration 40
Data and Settings After NAS Migration
Network If the number of network ports or network port specifications on the
destination NAS is different from the source NAS, the following network
and virtual settings may change and require reconfiguration: port
trunking, virtual machines, Thunderbolt, and more.
Windows AD configuration Windows AD configurations must be reconfigured.
Licenses Licenses are not migrated.
Warning
QNAP recommends deactivating licenses on the
source NAS before data migration.
Applications If the destination NAS has less RAM than the source NAS, the
following features and applications might not function: Virtualization
Station, Qsirch, and Snapshots.
Services Only services supported by the destination NAS are available.
Multimedia features Some multimedia features are disabled by default.
Migrating a NAS
Important
Before performing NAS migration, ensure that you understand all requirements and
possible changes after migration.
For details see the following topics:
•NAS Migration Requirements
•Status and Setting Changes After NAS Migration
1. Power off the source NAS and the destination NAS.
2. Remove the drives.
Important
QNAP recommends following the source NAS drive order when installing the drives. Take note
of the drive tray order when removing the drives.
a. Remove the drives from the source NAS.
b. Remove the drive trays from the destination NAS.
3. Install the drives.
a. Install source NAS drives onto the destination NAS drive trays.
b. Insert the drive trays into the destination NAS.
4. Power on the destination NAS.
5. Log on to QuTS hero as an administrator on the destination NAS.
The destination NAS automatically checks for the latest firmware update.
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NAS Migration 41
6. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS
If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QuTS hero installation, the drives or data
may be faulty.
1. Power off the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qfinder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QuTS hero installation.
Hot-swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
RAID Type Number of Disks Situation
RAID 1 2 One member drive fails
RAID 5 ≥ 3
RAID 6 ≥ 4 One or two member drives fail
RAID 10 ≥ 4 (Must be an even number) One or two member drives in two different pairs fail.
RAID 50 ≥ 6 One disk per subgroup fails.
RAID 60 ≥ 8 Two disks per subgroup fail.
Triple Mirror Multiple of 3. (For example, 3,
6, 9, 12 disks and so forth.)
One or two member drives fail.
RAID-TP ≥ 5 One, two, or three member drives fail.
1. Log on to QuTS hero.
2. Go to Main Menu > Storage & Snapshots > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the device.
6. Wait for 20 seconds or until the device beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
TS-h973AX User Guide
Troubleshooting 42
10. Go to Main Menu > Storage & Snapshots > Storage Space .
11. Locate the shared folder that contains the new drive and then verify that the status is Rebuilding.
Recovering Unintentionally Removed Healthy Drives
The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from
unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, RAID 6,
RAID 10, RAID 50, RAID 60, triple mirror, and RAID-TP volume from degraded mode.
Disk Volume RAID Recovery
Support
Number of Disks Maximum Number of
Removed Drives
RAID 0 Yes ≥ 2 N/A
RAID 1 Yes 2 1
RAID 5 Yes ≥ 3 1
RAID 6 Yes ≥ 4 2
RAID 10 No ≥ 4 (Must be an even number) One or two member drives in
two different pairs fail.
RAID 50 Yes ≥ 6 One disk per subgroup fails.
RAID 60 Yes ≥ 8 Two disks per subgroup fail.
Triple Mirror Yes Multiple of 3. (For example, 3,
6, 9, 12 disks and so forth.)
2
RAID-TP Yes ≥ 5 3
Support and Other Resources
QNAP provides the following resources:
Resource URL
Documentation https://download.qnap.com
Compatibility List https://www.qnap.com/compatibility
NAS Migration Compatibility https://www.qnap.com/en/nas-migration
Expansion Unit Compatibility http://www.qnap.com/go/compatibility-expansion
Service Portal https://service.qnap.com
Product Support Status https://www.qnap.com/product/eol.php
Downloads https://download.qnap.com
Community Forum https://forum.qnap.com
QNAP Accessories Store https://shop.qnap.com
TS-h973AX User Guide
Troubleshooting 43
7. Glossary
Cloud Key
Unique 8-digit code assigned to each NAS device
myQNAPcloud Link
Enables you to access the NAS over the internet without configuring complex port forwarding settings
myQNAPcloud
Provides various remote access services such as DDNS and myQNAPcloud Link
Qfinder Pro
QNAP utility that lets you locate and access QNAP NAS devices in your local area network
QuTS hero
QNAP NAS operating system featuring ZFS file system
TS-h973AX User Guide
Glossary 44
8. Notices
This chapter provides information about warranty, disclaimers, licensing, and federal regulations.
Limited Warranty
QNAP offers limited warranty service on our products. Your QNAP-branded hardware product is warranted
against defects in materials and workmanship for a period of one (1) year or more from the date printed on
the invoice. ("Warranty Period"). Please review your statutory rights at www.qnap.com/warranty, which may
be amended from time to time by QNAP in its discretion.
Disclaimer
Information in this document is provided in connection with products of QNAP Systems, Inc. (the "QNAP").
No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this
document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no
liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of
QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or
infringement of any patent, copyright or other intellectual property right.
QNAP products are not intended for use in medical, life saving, life sustaining, critical control or safety
systems, or in nuclear facility applications.
In no event shall QNAP’s liability exceed the price paid for the product from direct, indirect, special,
incidental, or consequential damages resulting from the use of the product, its accompanying software, or its
documentation. QNAP makes no warranty or representation, expressed, implied, or statutory, with respect to
its products or the contents or use of this documentation and all accompanying software, and specifically
disclaims its quality, performance, merchantability, or fitness for any particular purpose. QNAP reserves the
right to revise or update its products, software, or documentation without obligation to notify any individual or
entity.
Back up the system periodically to avoid any potential data loss is recommended. QNAP disclaims any
responsibility of all sorts of data loss or recovery.
Should you return any components of the package of QNAP products such as NAS (Network Attached
Storage) for refund or maintenance, make sure they are carefully packed for shipping. Any form of damages
due to improper packaging will not be compensated.
All the features, functionality, and other product specifications are subject to change without prior notice or
obligation. Information contained herein is subject to change without notice.
Further, the ® or ™ symbols are not used in the text.
GNU Public License
Version 3, 29 June 2007
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not
allowed.
Preamble
The GNU General Public License is a free, copy left license for software and other kinds of works.
The licenses for most software and other practical works are designed to take away your freedom to share
and change the works. By contrast, the GNU General Public License is intended to guarantee your freedom
to share and change all versions of a program--to make sure it remains free software for all its users. We, the
TS-h973AX User Guide
Notices 45
Free Software Foundation, use the GNU General Public License for most of our software; it applies also to
any other work released this way by its authors. You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are
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pieces of it in new free programs, and that you know you can do these things.
To protect your rights, we need to prevent others from denying you these rights or asking you to surrender
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For example, if you distribute copies of such a program, whether gratis or for a fee, you must pass on to the
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The precise terms and conditions for copying, distribution and modification follow.
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“Copyright” also means copyright-like laws that apply to other kinds of works, such as semiconductor
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To “modify” a work means to copy from or adapt all or part of the work in a fashion requiring copyright
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A “covered work” means either the unmodified Program or a work based on the Program.
To “propagate” a work means to do anything with it that, without permission, would make you directly or
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To “convey” a work means any kind of propagation that enables other parties to make or receive
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An interactive user interface displays “Appropriate Legal Notices” to the extent that it includes a
convenient and prominently visible feature that (1) displays an appropriate copyright notice, and (2)
TS-h973AX User Guide
Notices 46
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5. Conveying Verbatim Copies.
TS-h973AX User Guide
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You may convey verbatim copies of the Program's source code as you receive it, in any medium,
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TS-h973AX User Guide
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or copying.
8. Additional Terms.
“Additional permissions” are terms that supplement the terms of this License by making exceptions
from one or more of its conditions. Additional permissions that are applicable to the entire Program
shall be treated as though they were included in this License, to the extent that they are valid under
applicable law. If additional permissions apply only to part of the Program, that part may be used
separately under those permissions, but the entire Program remains governed by this License without
regard to the additional permissions.
When you convey a copy of a covered work, you may at your option remove any additional permissions
from that copy, or from any part of it. (Additional permissions may be written to require their own
removal in certain cases when you modify the work.) You may place additional permissions on material,
added by you to a covered work, for which you have or can give appropriate copyright permission.
Notwithstanding any other provision of this License, for material you add to a covered work, you may (if
authorized by the copyright holders of that material) supplement the terms of this License with terms:
TS-h973AX User Guide
Notices 49
a. Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this
License; or
b. Requiring preservation of specified reasonable legal notices or author attributions in that material
or in the Appropriate Legal Notices displayed by works containing it; or
c. Prohibiting misrepresentation of the origin of that material, or requiring that modified versions of
such material be marked in reasonable ways as different from the original version; or
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material (or modified versions of it) with contractual assumptions of liability to the recipient, for any
liability that these contractual assumptions directly impose on those licensors and authors.
All other non-permissive additional terms are considered “further restrictions” within the meaning
of section 10. If the Program as you received it, or any part of it, contains a notice stating that it is
governed by this License along with a term that is a further restriction, you may remove that term.
If a license document contains a further restriction but permits relicensing or conveying under this
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provided that the further restriction does not survive such relicensing or conveying.
If you add terms to a covered work in accord with this section, you must place, in the relevant
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Additional terms, permissive or non-permissive, may be stated in the form of a separately written
license, or stated as exceptions; the above requirements apply either way.
9. Termination.
You may not propagate or modify a covered work except as expressly provided under this License. Any
attempt otherwise to propagate or modify it is void, and will automatically terminate your rights under
this License (including any patent licenses granted under the third paragraph of section 11).
However, if you cease all violation of this License, then your license from a particular copyright holder is
reinstated (a) provisionally, unless and until the copyright holder explicitly and finally terminates your
license, and (b) permanently, if the copyright holder fails to notify you of the violation by some
reasonable means prior to 60 days after the cessation.
Moreover, your license from a particular copyright holder is reinstated permanently if the copyright
holder notifies you of the violation by some reasonable means, this is the first time you have received
notice of violation of this License (for any work) from that copyright holder, and you cure the violation
prior to 30 days after your receipt of the notice.
Termination of your rights under this section does not terminate the licenses of parties who have
received copies or rights from you under this License. If your rights have been terminated and not
permanently reinstated, you do not qualify to receive new licenses for the same material under section
10.
10. Acceptance Not Required for Having Copies.
You are not required to accept this License in order to receive or run a copy of the Program. Ancillary
propagation of a covered work occurring solely as a consequence of using peer-to-peer transmission to
receive a copy likewise does not require acceptance. However, nothing other than this License grants
you permission to propagate or modify any covered work. These actions infringe copyright if you do not
accept this License. Therefore, by modifying or propagating a covered work, you indicate your
acceptance of this License to do so.
11. Automatic Licensing of Downstream Recipients.
Each time you convey a covered work, the recipient automatically receives a license from the original
licensors, to run, modify and propagate that work, subject to this License. You are not responsible for
enforcing compliance by third parties with this License.
TS-h973AX User Guide
Notices 50
An “entity transaction” is a transaction transferring control of an organization, or substantially all assets
of one, or subdividing an organization, or merging organizations. If propagation of a covered work
results from an entity transaction, each party to that transaction who receives a copy of the work also
receives whatever licenses to the work the party's predecessor in interest had or could give under the
previous paragraph, plus a right to possession of the Corresponding Source of the work from the
predecessor in interest, if the predecessor has it or can get it with reasonable efforts.
You may not impose any further restrictions on the exercise of the rights granted or affirmed under this
License. For example, you may not impose a license fee, royalty, or other charge for exercise of rights
granted under this License, and you may not initiate litigation (including a cross-claim or counterclaim in
a lawsuit) alleging that any patent claim is infringed by making, using, selling, offering for sale, or
importing the Program or any portion of it.
12. Patents.
A “contributor” is a copyright holder who authorizes use under this License of the Program or a work on
which the Program is based. The work thus licensed is called the contributor's “contributor version”.
A contributor's “essential patent claims” are all patent claims owned or controlled by the contributor,
whether already acquired or hereafter acquired, that would be infringed by some manner, permitted by
this License, of making, using, or selling its contributor version, but do not include claims that would be
infringed only as a consequence of further modification of the contributor version. For purposes of this
definition, “control” includes the right to grant patent sublicenses in a manner consistent with the
requirements of this License.
Each contributor grants you a non-exclusive, worldwide, royalty-free patent license under the
contributor's essential patent claims, to make, use, sell, offer for sale, import and otherwise run, modify
and propagate the contents of its contributor version.
In the following three paragraphs, a “patent license” is any express agreement or commitment, however
denominated, not to enforce a patent (such as an express permission to practice a patent or covenant
not to sue for patent infringement). To “grant” such a patent license to a party means to make such an
agreement or commitment not to enforce a patent against the party.
If you convey a covered work, knowingly relying on a patent license, and the Corresponding Source of
the work is not available for anyone to copy, free of charge and under the terms of this License, through
a publicly available network server or other readily accessible means, then you must either (1) cause
the Corresponding Source to be so available, or (2) arrange to deprive yourself of the benefit of the
patent license for this particular work, or (3) arrange, in a manner consistent with the requirements of
this License, to extend the patent license to downstream recipients. “Knowingly relying” means you
have actual knowledge that, but for the patent license, your conveying the covered work in a country, or
your recipient's use of the covered work in a country, would infringe one or more identifiable patents in
that country that you have reason to believe are valid.
If, pursuant to or in connection with a single transaction or arrangement, you convey, or propagate by
procuring conveyance of, a covered work, and grant a patent license to some of the parties receiving
the covered work authorizing them to use, propagate, modify or convey a specific copy of the covered
work, then the patent license you grant is automatically extended to all recipients of the covered work
and works based on it.
A patent license is “discriminatory” if it does not include within the scope of its coverage, prohibits the
exercise of, or is conditioned on the non-exercise of one or more of the rights that are specifically
granted under this License. You may not convey a covered work if you are a party to an arrangement
with a third party that is in the business of distributing software, under which you make payment to the
third party based on the extent of your activity of conveying the work, and under which the third party
grants, to any of the parties who would receive the covered work from you, a discriminatory patent
license (a) in connection with copies of the covered work conveyed by you (or copies made from those
copies), or (b) primarily for and in connection with specific products or compilations that contain the
covered work, unless you entered into that arrangement, or that patent license was granted, prior to 28
March 2007.
Nothing in this License shall be construed as excluding or limiting any implied license or other defenses
to infringement that may otherwise be available to you under applicable patent law.
13. No Surrender of Others' Freedom.
TS-h973AX User Guide
Notices 51
If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the
conditions of this License, they do not excuse you from the conditions of this License. If you cannot
convey a covered work so as to satisfy simultaneously your obligations under this License and any
other pertinent obligations, then as a consequence you may not convey it at all. For example, if you
agree to terms that obligate you to collect a royalty for further conveying from those to whom you
convey the Program, the only way you could satisfy both those terms and this License would be to
refrain entirely from conveying the Program.
14. Use with the GNU Affero General Public License.
Notwithstanding any other provision of this License, you have permission to link or combine any
covered work with a work licensed under version 3 of the GNU Affero General Public License into a
single combined work, and to convey the resulting work. The terms of this License will continue to apply
to the part which is the covered work, but the special requirements of the GNU Affero General Public
License, section 13, concerning interaction through a network will apply to the combination as such.
15. Revised Versions of this License.
The Free Software Foundation may publish revised and/or new versions of the GNU General Public
License from time to time. Such new versions will be similar in spirit to the present version, but may
differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program specifies that a certain numbered
version of the GNU General Public License “or any later version” applies to it, you have the option of
following the terms and conditions either of that numbered version or of any later version published by
the Free Software Foundation. If the Program does not specify a version number of the GNU General
Public License, you may choose any version ever published by the Free Software Foundation.
If the Program specifies that a proxy can decide which future versions of the GNU General Public
License can be used, that proxy's public statement of acceptance of a version permanently authorizes
you to choose that version for the Program.
Later license versions may give you additional or different permissions. However, no additional
obligations are imposed on any author or copyright holder as a result of your choosing to follow a later
version.
16. Disclaimer of Warranty.
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE
LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR
OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO
THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM
PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR
CORRECTION.
17. Limitation of Liability.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY
COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS THE
PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY
GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE
OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR
DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES
OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF
SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
18. Interpretation of Sections 16 and 17.
If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect
according to their terms, reviewing courts shall apply local law that most closely approximates an
absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of
liability accompanies a copy of the Program in return for a fee.
TS-h973AX User Guide
Notices 52
END OF TERMS AND CONDITIONS
FCC Notice
FCC Class B Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Important
Any modifications made to this device that are not approved by QNAP Systems, Inc. may
void the authority granted to the user by the FCC to operate this equipment.
CE Notice
This QNAP NAS complies with CE Compliance Class B.
TS-h973AX User Guide
Notices 53
SJ/T 11364-2006
本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国
RoHS 标准规定的限量要求。
本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品
可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。
部件名称 有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(CR(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
壳体 0 0 0 0 0 0
显示 0 0 0 0 0 0
印刷电路板 0 0 0 0 0 0
金属螺帽 0 0 0 0 0 0
电缆组装 0 0 0 0 0 0
风扇组装 0 0 0 0 0 0
电力供应组装 0 0 0 0 0 0
电池 0 0 0 0 0 0
O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。
TS-h973AX User Guide
Notices 54