Table of Contents
- Table of Contents
- Safety Warnings
- Chapter 1. CPU and Memory Specifications
- Chapter 2. Power Button and Reset Button Behavior
- Chapter 3. USB One Touch Copy
- Chapter 4. LED and Alarm Buzzer Specifications
- Chapter 5. Upgrade Memory on QNAP Turbo NAS (RAM Module Installation)
- 5.1 TS-453Bmini, TS-453mini (4-bay)
- 5.2 TBS-453A
- 5.3 TS-451S, TS-531P, TS-531X, TS-651, TS-831X, TS-851, TS-x53/x53S Pro, TS-563, TVS-882S, TVS-882ST, TVS-x63, TS-x53Aseries (2/4/6/8-bay)
- 5.4 TS-1635
- 5.5 TVS-473, TVS-673, TVS-873
- 5.6 TS-431U, TS-451U, TS-x53U, TS-x63Useries (4/8/12-bay)
- 5.7 TS-251+, TS-251, TS-451+, TS-451, TS-251A, TS-451A
- 5.8 IS-453S
- Chapter 6. Network Expansion Card Installation
- Chapter 7. Install and Hot-swap Hard Drives
- Chapter 8. Install M.2 SSDs
- Chapter 9. RAID Recovery
- Chapter 10. Use the LCD Panel
- Chapter 11. Install Power Supply Unit
- Technical Support
- GNU GENERAL PUBLIC LICENSE
- Appendix A: Product Compliance Class
QNAP TVS-473 User Manual
Displayed below is the user manual for TVS-473 by QNAP which is a product in the NAS & Storage Servers category. This manual has pages.
Related Manuals
QNAP Turbo NAS
Hardware User Manual
© 2017. QNAP Systems, Inc. All Rights Reserved.
2
Thank you for choosing QNAP products! This user manual provides description of the
hardware of the T urbo NAS and relevant guideline of certain functions. Please read carefully
and strictly adhere to the instructions of the manual.
This user manual is applicable to the following Tu rb o NAS models:
HS-210, HS-251, HS-251+, TS-112P, TS-131, TS-212P, TS-231, TS-231+, TS-251,
TS-251+, TS-251C, TS-251A, TS-253 Pro , TS-431, TS-431+, TS-431U, TS-451, TS-451+,
TS-451S, TS-451U, TS-451A, TS-453 Pro, TS-453S Pro (formerly SS-453 Pro), TS-453U,
TS-453U-RP, TS-463U, TS-463U-RP, TVS-463, TS-470U-SP/RP, TVS-473, TS-531P,
TS-563, TS-651, TS-653 Pro, TVS-663, TS-531X, TVS-673, TS-831X, TS-851, TS-853 Pro,
TS-853S Pro (formerly SS-853 Pro), TS-853U, TS-853U-RP, TS-863U, TS-863U-RP,
TVS-863, TVS-863+, TVS-882ST, TS-870U-RP, TVS-873, TS-879 P ro, T S-879U-RP,
TS-EC879U-RP, TS-1079 Pro, TS-1253U, TS-1253U-RP, TS-1263U, TS-1263U-RP,
TS-1270U-RP, TS-1279U-RP, TS-EC1279U-RP, TS-1635, TS-1679U-RP, TS-EC1679U-RP,
IS-453S, TS-453Bmini, TS-453mini, TAS-168, TAS-268, TS-253A, TS-453A, TS-653A,
TS-853A, TS-128, TS-228, TBS-453A
NOTE
• The “Turbo NAS”& “Turbo vNAS” are hereafter referred to as “NAS”.
• The product you purchased may not support certain functions dedicated to specific
models.
• All features, functionality, and other product specifications are subject to change
without prior notice or obligation.
• Information presented is subject to change without notice.
• No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, mechanical, electronic, photocopyin g ,
recording, or otherwise, without prior written permission of QNA P Systems, Inc.
QNAP and the QNAP logo are registered trademarks of QNAP Systems, Inc. Other
products and comp any names ment ioned herein may be the trademarks of their
respective companies.
3
DISCLAIMER
In no event shal l QNAP Systems, Inc. (QNAP) liability exceed the price paid for the product
from direct, indirect, special, incidental, or consequential damages resulting from the use
of the product, its accompanying software, or its documentation. QNAP makes no warranty
or representation, expressed, implied, or statutory, with respect to its products or the
contents or use of this documentation and all accompanying software, and specifically
disclaims its quality, performance, merchantability, or fitness for any particular purpose.
QNAP reserves the right to revise or update its products, software, or documentation
without obligation to no tify any individual or entity.
Note:
Back up your system periodically to avoid any potential data loss. QNAP disclaims any
responsibility of all sorts of data loss or recovery.
Should you return any components of the NAS package for refund or maintenance,
make sure they are carefully packed for shipping. Any form of damages due to
improper packaging will not be compensated.
4
Regulatory Notice
FCC Notice
QNAP NAS comply with different FCC compliance classes. Please refer the Appendix for
details. Once the class of the device is determined, refer to the following corresponding
statement.
=======================================================
FCC Class A Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause har mfu l interference.
2. This device must accept any interference received, includ ing interference th at may
cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interferen c e when the equipmen t is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy, and if not insta lled and used i n accordance with the instr uction manual, may cause
harmful i nterference to r adio communi cations. O perati on of this eq uipment in a residential
area is likely to cause harmful interference, in which case the user will be required to
correct the interf er ence at his own expense.
Modifications: Any modifications made to this device that are not approved by QNAP
Systems, Inc . may void the auth ority granted to the user by the FC C to o perate this
equipment.
A급기기
(업무용정보통신기기)
이기기는업무용으로전자파적합등록을한기기이오니, 판매자또는사용자는이점을주위하시기바라며,
만약잘못판매또는구입하였을때에는가정용으로교환하시기바랍니다.
5
FCC Class B Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause ha rmful interference.
2. This device must accept any interference received, includ ing interference th at may
cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B
digita l device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interferen c e in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause h armful interf eren c e to radio or
television rec e ption, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation betw een the equipment and rec eiver.
• Connect t he equipment into an outlet on a ci rcuit differe nt from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Modific a tions: Any modifications made to this devic e t hat are not approved by QNAP
Systems, Inc . may void the auth ority granted to the user by the FC C to o perate this
equipment.
CE NOTICE
QNAP NAS comply with different CE compliance classes. Please refer to the Appendix for
details.
6
SJ/T 11364-2006
本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量
要求。
本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产
品可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。
部件名称 有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(CR(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
壳体 O O O O O O
显示 O O O O O O
印刷电路板 O O O O O O
金属螺帽 O O O O O O
电缆组装 O O O O O O
风扇组装 O O O O O O
电力供应组装 O O O O O O
电池 O O O O O O
O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。
7
Symbols in this document
Warning
This icon indicates the instructions must be strictly followed. Failure
to do so could result in injury to human body or death.
Caution
This icon indicates the action may lead to disk clear ance or loss OR
failure to follow the instructions could result in data damage, disk
damage, or product damage.
8
Table of Contents
Contents
Table of Contents ............................................................................................... 8
Safety Warnings ............................................................................................... 10
Chapter 1. CPU and Memory Specifications ................................................... 11
Chapter 2. Power Button and Reset Button Behavior .................................... 34
Chapter 3. USB One Touch Copy .................................................................... 35
Chapter 4. LED and Alarm Buzzer Specifications ........................................... 36
Chapter 5. Upgrade Memory on QNAP Turbo NAS (RAM Module Installation) 39
5.1 TS-453BMINI, TS-453MINI (4-BAY) ............................................................. 39
5.2 TBS-453A ............................................................................................ 41
5.3 TS-451S, TS-531P, TS-531X, TS-651, TS-831X, TS-851, TS-X53/X53S PRO,
TS-563, TVS-882S, TVS-882ST, TVS-X63, TS-X53ASERIES (2/4/6/8-BAY) ................... 43
5.4 TS-1635 .............................................................................................. 44
5.5 TVS-473, TVS-673, TVS-873 ................................................................... 48
5.6 TS-431U, TS-451U, TS-X53U, TS-X63USERIES (4/8/12-BAY) ........................... 50
5.7 TS-251+, TS-251, TS-451+, TS-451, TS-251A, TS-451A ............................. 52
5.8 IS-453S .............................................................................................. 55
Chapter 6. Network Expansion Card Installation ........................................... 58
6.1 TVS-463, TS-531P, TS-531X, TVS-663, TS-831X, TVS-863, TS-563, TS-879 PRO,
TS-1079 PRO, TS-463U, TS-463U-RP .................................................................. 58
6.2 TS-1635 .............................................................................................. 62
6.3 TVS-473, TVS-673, TVS-873 ................................................................... 66
6.4 TS-463U, TS-463U-RP, TVS-471U ............................................................ 69
6.5 TS-863U, TS-863U-RP, TS-1263U, TS-1263U-RP ........................................ 73
Chapter 7. Install and Hot-swap Hard Dri ve s ................................................ 76
7.1 INSTALL HARD DRIVES ............................................................................... 76
7.1.1. TS-x51, TS-x51A, TVS-x63, TS-563, TS-x53 Pro, TS-651, TS-831X, TS-851,
TS-531X, TS-531P, TS-x53A ......................................................................... 76
7.1.2. TS-1635 ....................................................................................... 78
7.1.3. TS-453Bmini, TS-453Mini ................................................................ 80
7.1.4. TVS-473, TVS-673, TVS-873 ............................................................ 83
7.1.5. TS-112P, TS-212P and TS-251C ....................................................... 86
9
7.1.6. TAS-168, TAS-268, TS-128, TS-228 .................................................. 88
7.1.7. IS-453S ........................................................................................ 91
7.2 HARD-SWAP HARD DRIVES .......................................................................... 94
Chapter 8. Install M.2 SSDs ........................................................................... 97
8.1 M.2 SSD HEAT SINK INSTALLATION ............................................................... 97
8.2 M.2 SSD INSTALLATION ............................................................................. 97
8.2.1 TBS-453A ..................................................................................... 97
8.2.2 TVS-473, TVS-673, TVS-873 ............................................................ 99
Chapter 9. RAID Reco ver y ........................................................................... 102
Chapter 10. Use the LCD Panel ...................................................................... 104
Chapter 11. Install Power Supply Unit ........................................................... 110
11.1 1U TURBO NAS WITH HOT-SWAPPABLE PSU ................................................... 110
11.2 2U/3U TURBO NAS (TS-853U-RP, TS-1253U-RP ONLY) ................................. 111
Technical Support .......................................................................................... 114
GNU GENERAL PUBLIC LICENSE ..................................................................... 115
Appendix A: Product Compliance Class ........................................................... 128
10
Safety Warnings
1. The NAS can operate normally in a temperature range of 0ºC–40ºC (or up to 35ºC
depending on individual product specifications)with relat ive humidity of 0 %–95%.
Please make sure the environment is well-ventilated.
2. The power cord and devices connected to the NAS must provide correct supply voltage
(100W, 90–264V).
3. Do not pl ace the NA S in dire ct sunli ght or near che micals. Ma ke sure the tempe rat ure
and humidity of the e nviron m e nt are in optimized level.
4. Unplug the power cor d and all connected cabl es before cleaning. Wi pe the NAS with a
dry towel. Do not use chemical or aerosol to clean the NAS.
5. Do not place any objects on the NAS for the server’s n ormal operation and to avoid
overheat.
6. Use the flat head screws in the product package to lock the hard disks in the NAS when
installing hard disks for proper operation.
7. Do not place the NAS near any liquid.
8. Do not place the NAS on any uneven surface to avoid falling off and damage.
9. Make sure the voltage is correct in the location where the NAS is installed. Contact the
distributor or the local power supply company for the information.
10. Do not place any object on the power cord.
11. Do not attempt to repair the NAS in any occasions. Improper disas s embly of the
product may expose the users to electric shock or other risks. For any enquiries,
please contact the distributor.
12. The chassis NAS models should only be installed in the server room and maintained by
the authorized server manager or IT administrator. The server room is locked by key or
keycard access and only certified staff is allowed to enter the server room.
Warning:
Danger of explosion if battery is incorrectly replaced. Replace only with the same or
equivalent type recommended by the manufact urer. Dispose of us ed bat teries
according to the manufacturer’s instructions.
Do NOT touch the fan inside the system to avoid serious in j uries.
11
Chapter 1. CPU and Memo ry Specifications
Caution: Modifying the hardware, software, or firmware of the QNAP products will
void the warranty. QNAP is not responsible for any form of damage or loss of data caused
by modding the QNAP products. Users should bear their own risks of all sorts of possible
data loss or system instabilities due to changing the hardw are parts, modif ying the default
system firmware or installing any unauthorized third party applications on QNAP products.
System TS-112P TS-212P
CPU Marvell 1.6GHz Marvell 1.6GHz
Memory 512MB DDR2 512MB DDR2
Flash 16MB 16MB
Memory
replaceable
- -
Number of RAM
slots
- -
Number of hard
drive slots 1 2
System TS-128 TS-228
CPU Dual-core ARM®v7
1.1GHz
Dual-core ARM®v7
1.1GHz
Memory 1GB DDR 3 1GB DDR3
Flash 4GB 4GB
Memory
replaceable - -
Number of RAM
slots - -
Number of hard
drive slots 1 (3.5” HDDs only) 2 (3.5” HDDs only)
12
System TS-131 TS-231
CPU Dual-core
FreescaleTM 1.2GHz
Dual-core
FreescaleTM 1.2GHz
Memory 512MB DDR3 512MB DDR3
Flash 512MB 512MB
Memory
replaceable
- -
Number of RAM
slots
- -
Number of hard
drive slots 1 2
System TAS-168 TAS-268
CPU Dual-core Realtek
1.1GHz
Dual-core Realtek
1.1GHz
Memory 2GB DD R3 2GB DDR3
Flash 4GB 4GB
Memory
replaceable
- -
Number of RAM
slots
- -
Number of hard
drive slots 1 (3.5” HDDs only) 2 (3.5” HDDs only)
IR sensor ✔(QNAP remote
control: RM-IR003)
✔(QNAP remote
control: RM-IR003)
13
System TS-431 TS-431U
CPU Dual-core
FreescaleTM 1.2GHz
Dual-core
FreescaleTM 1.2GHz
Memory 512MB DDR3 1GB DDR3
Flash 512MB 512MB
Memory
replaceable
- -
Number of RAM
slots
- -
Number of hard
drive slots 4 4
System TS-231+ TS-431+
CPU
Annapurna Labs
Alpine AL -212
Dual-core 1.4GHz
Cortex-A15
Annapurna Labs
Alpine AL -212
Dual-core 1.4GHz
Cortex-A15
Memory 1GB DD R3 1GB DDR3
Flash 512MB 512MB
Memory
replaceable - -
Number of RAM
slots - -
Number of hard
drive slots 2 4
PCI-E expansion
slot - -
Built-in 10GbE LAN
ports - -
14
System TS-531P TS-531X TS-831X
CPU
Quad-
core Annapurna
Labs Alpine AL-314
1.4GHz Cortex-A15
Quad-core A
nnapurna
Labs Alpine AL-314
1.4GHz Cortex-A15
Quad-core A
nnapurna
Labs Alpine AL -314
1.4GHz Cortex-A15
Memory
2GB/8GB DDR3
(Expandable RAM, up
to 16GB)
2GB/8GB DDR3
(Expandable RAM, up
to 16GB)
8GB/16GB DDR3
(Expandable RAM, up
to 16GB)
Flash 512MB 512MB 512MB
Memory
replaceable
✔ (Compatible with
DDR3 RAM)
✔ (Compatible with
DDR3 RAM)
✔ (Compatible with
DDR3 RAM)
Number of RAM
slots 2 (SODIMM) 2 (SODIMM) 2 (SODIMM)
Number of hard
drive slots 5 5 8
PCI-E expansion
slot 1 1 1
Built-in 10GbE LAN
ports - 2 x SFP+ 2 x SFP+
System TS-1635 HS-210
CPU
Quad-
core Annapurna
Labs Alpine AL-514
1.7GHz Cortex-A15
Marvell 1.6GHz
Memory
8GB/16GB DDR3
(Expandable RAM, up
to 16GB)
512MB DDR3
Flash 512MB 16MB
Memory
replaceable
✔ (Compatible with
DDR3 RAM)
-
Number of RAM
slots 2 (SODIMM) -
Number of hard
drive slots 16 2
PCI-E expansion
slot 1
Built-in 10GbE LAN
ports 2 x SFP+
15
System TS-451U TS-453U TS-453U-RP
CPU
Dual-core
Intel® Celeron™
2.41GHz (up to
2.58GHz)
Quad-core
Intel® Celeron™
2.0GHz (up to
2.42GHz)
Quad-core
Intel® Celeron™
2.0GHz (up to
2.42GHz)
Memory
1GB DDR3L
(Expandable RAM, up
to 8GB)
4GB/8GB DDR3L
(Expandable RAM, up
to 8GB)
4GB/8GB DDR3L
(Expandable RAM, up
to 8GB)
Flash 512M B (USB DOM) 512MB (USB DOM) 512MB (USB DOM)
Memory
replaceable
✔ (Compatible with
DDR3L RAM)
✔ (Compatible with
DDR3L RAM)
✔ (Compatible with
DDR3L RAM)
Number of RAM
slots 2 (SODIMM) 2 (SODIMM) 2 (SODIMM)
Number of hard
drive slots 4 4 4
Power supply unit 250W 250W 2 x 250W
System TS-853U TS-853U-RP
CPU
Quad-core
Intel® Celeron™
2.0GHz (up to
2.42GHz)
Quad-core
Intel® Celeron™
2.0GHz (up to
2.42GHz)
Memory
4GB/8GB DDR3L
(Expandable RAM, up
to 8GB)
4GB/8GB DDR3L
(Expandable RAM, up
to 8GB)
Flash 512M B (USB DOM) 512MB (USB DOM)
Memory
replaceable
✔ (Compatible with
DDR3L RAM)
✔ (Compatible with
DDR3L RAM)
Number of RAM
slots 2 (SODIMM) 2 (SODIMM)
Number of hard
drive slots 8 8
Power supply unit 250W 2 x 250W
16
System TS-1253U TS-1253U-RP
CPU
Quad-core
Intel® Celeron™
2.0GHz (up to
2.42GHz)
Quad-core
Intel® Celeron™
2.0GHz (up to
2.42GHz)
Memory
4GB/8GB DDR3L
(Expandable RAM, up
to 8GB)
4GB/8GB DDR3L
(Expandable RAM, up
to 8GB)
Flash 512M B (USB DOM) 512MB (USB DOM)
Memory
replaceable
✔ (Compatible with
DDR3L RAM)
✔ (Compatible with
DDR3L RAM)
Number of RAM
slots 2 (SODIMM) 2 (SODIMM)
Number of hard
drive slots 12 12
Power supply unit 250W 2 x 250W
System IS-453S
CPU
Quad-core
Intel® Atom™
1.91GHz
Memory
IS-453S-2G: 2GB
DDR3L
IS-453S-8G: 8GB
DDR3L
Flash 512M B (USB DOM)
CPU replaceable -
Memory
replaceable
✔ (Compatible with
DDR3L-1333/1600S
ODIMM RAM)
Number of RAM
slots 2 (SODIMM)
Number of hard
drive slots 4 (2.5" only)
17
System TS-251C TS-251/
TS-251-4G
TS-251A-2G /
TS-251A-4G
CPU
Dual-core
Intel® Celeron™
2.41GHz (up to
2.58GHz)
Dual-core
Intel® Celeron™
2.41GHz (up to
2.58GHz)
Dual-core
Intel® Celeron™
1.6GHz (up to
2.48GHz)
Memory
1GB DDR3L 1GB / 4GB DDR3L
(Expandable RAM, up
to 8GB)
2GB / 4GB DDR3L
(Expandable RAM, up
to 8GB)
Flash 512MB 512MB 512MB
Memory
replaceable - ✔ (Compatible with
DDR3L RAM)
✔ (Compatible with
DDR3L-1600 RAM)
Number of RAM
slots - 2(SODIMM) 2(SODIMM)
Number of hard
drive slots 2 (3.5” HDDs only) 2 2
IR sensor ✔(QNAP remote
control: RM-IR002)
✔(QNAP remote
control: RM-IR002)
✔(QNAP remote
control: RM-IR002)
System TS-451 /
TS-451-4G
TS-451A-2G /
TS-451A-4G TS-451S
CPU
Dual-core
Intel® Celeron™
2.41GHz (up to
2.58GHz)
Dual-core
Intel® Celeron™
1.6GHz (up to
2.48GHz)
Dual-core
Intel® Celeron™
2.41GHz (up to
2.58GHz)
Memory
1GB / 4GB DDR3L
(Expandable RAM, up
to 8GB)
2GB / 4GB DDR3L
(Expandabl e RAM, up
to 8GB)
1GB DDR3L
(Expandabl e RAM, up
to 8GB)
Flash 512MB 512MB 512MB
Memory
replaceable
✔ (Compatible with
DDR3L RAM)
✔ (Compatible with
DDR3L-1600 RAM)
✔ (Compatible with
DDR3L RAM)
Number of RAM
slots 2 (SODIMM) 2(SODIMM) 2 (SODIMM)
Number of hard
drive slots 4 2 4 (2.5” only)
IR sensor ✔ (QNAP remote
control: RM-IR002)
✔(QNAP remote
control: RM-IR002)
✔ (QNAP remote
control: RM-IR002)
18
19
System TS-651 /
TS-651-4G
TS-851 /
TS-851-4G
CPU
Dual-core
Intel® Celeron™
2.41GHz (up to
2.58GHz)
Dual-core
Intel® Celeron™
2.41GHz (up to
2.58GHz)
Memory
1GB / 4GB DDR3L
(Expandable RAM, up
to 8GB)
1GB / 4GB DDR3L
(Expandable RAM, up
to 8GB)
Flash 512MB 512MB
Memory
replaceable
✔ (Compatible with
DDR3L RAM)
✔ (Compatible with
DDR3L RAM)
Number of RAM
slots 2 (SODIMM) 2 (SODIMM)
Number of hard
drive slots 6 8
IR sensor ✔ (QNAP remote
control: RM-IR002)
✔ (QNAP remote
control: RM-IR002)
System HS-251+ HS-251 /
HS-251-2G
CPU
Quad-core
Intel® Celeron™
2.0GHz (up to
2.42GHz)
Dual-core
Intel® Celeron™
2.41GHz (up to
2.58GHz)
Memory 2GB DD R3L 1 GB / 2 GB DDR3L
Flash 512MB 512MB
CPU replaceable - -
Memory
replaceable - -
Number of RAM
slots - -
Number of hard
drive slots 2 2
IR sensor ✔ (QNAP remote
control: RM-IR002)
✔ (QNAP remote
control: RM-IR002)
20
21
System
TBS-453A-4G/
TBS-453A-4G-1TB
/TBS-453A-4G-51
2GB
TBS-453A-8G/
TBS-453A-8G-1TB
/TBS-453A-8G-51
2GB
CPU
Quad-core
Intel® Celeron™
N3150 1.6GHz
(up to
2.08GHz)
Quad-core
Intel® Celeron™
N3150 1.6GHz (up to
2.08GHz)
Memory 4GB DDR 3L 8GB DDR3L
Flash 4GB 4GB
CPU replaceable - -
Memory
replaceable
✔ (Compatible with
DDR3L RAM)
✔ (Compatible with
DDR3L RAM)
Number of RAM
slots 2 (SODIMM) 2 (SODIMM)
Number of hard
drive slots 4 4
IR sensor
✔ (QNAP remote
control: RM-IR002 &
RM-IR003)
✔ (QNAP remote
control: RM-IR002 &
RM-IR003)
22
System
TS-251+-2G /
TS-251+-8G
TS-253 Pro /
TS-253 Pro-8G
CPU Quad-core Intel® Celeron™
2.0GHz (up to 2.42GHz )
Quad-core Intel® Celeron™
2.0GHz (up to 2.42GHz)
Memory 2GB / 8GB DDR3L
(Expandable RAM, up to 8GB)
2GB / 8GB DDR3L (Expandable
RAM, up to 8GB)
Flash 512MB 512MB
Memory
replaceable
✔ (Compatible with
DDR3L-1333/1600 RAM)
✔ (Compatible with
DDR3L-1333/1600 RAM)
Number of
RAM slots 2(SODIMM) 2(SODIMM)
Number of
hard drive
slots
2 2
IR sensor ✔ (QNAP remote control:
RM-IR002)
✔ (QNAP remote control:
RM-IR002)
System
TS-453Bmini-4G /
TS-453Bmini-8G
TS-453mini-2G /
TS-453mini-8G
CPU Quad-core Intel® Celeron™ J3455
1.5 GHz (up to 2.3 GHz)
Quad-core Intel® Celeron™ J1900
2.0GHz (up to 2.42GHz)
Memory 4GB / 8GB DDR3L
(Expandable RAM, up to 8GB)
2GB / 8GB DDR3L
(Expandable RAM, up to 8GB)
Flash 512MB 512MB
Memory
replaceable
✔ (Compatible with DDR3L
RAM)
✔ (Compatible with
DDR3L-1333/1600 RAM)
Number of
RAM slots 2 (SODIMM) 2 (SODIMM)
Number of
hard drive
slots
4 4
IR sensor ✔ (QNAP remote control:
RM-IR002)
✔ (QNAP remote control:
RM-IR002)
23
System TS-451+-2G /
TS-451+-8G
TS-453 Pro /
TS-453 Pro-8G
TS-653 Pro /
TS-653 Pro-8G
CPU
Quad-core
Intel® Celeron™
2.0GHz (up to
2.42GHz)
Quad-core
Intel® Celeron™
2.0GHz (up to
2.42GHz)
Quad-core
Intel® Celeron™
2.0GHz (up to
2.42GHz)
Memory
2GB / 8GB DDR3L
(Expandable RAM, up
to 8GB)
2GB / 8GB DDR3L
(Expandable RAM, up
to 8GB)
2GB / 8GB DDR3L
(Expandable RAM, up
to 8GB)
Flash 512MB 512MB 512MB
Memory
replaceable
✔ (Compatible with
DDR3L RAM)
✔ (Compatible with
DDR3L RAM)
✔ (Compatible with
DDR3L RAM)
Number of RAM
slots 2 (SODIMM) 2 (SODIMM) 2 (SODIMM)
Number of hard
drive slots 4 4 6
LCD panel - ✔ ✔
IR sensor ✔ (QNAP remote
control: RM-IR002)
✔ (QNAP remote
control: RM-IR002)
✔ (QNAP remote
control: RM-IR002)
24
System TS-853 Pro /
TS-853 Pro-8G
TS-453S Pro
(Formerly the
SS-453 Pro)
TS-853S
Pro(Formerly the
SS-853 Pro)
CPU
Quad-core
Intel® Celeron™
2.0GHz (up to
2.42GHz)
Quad-core
Intel® Celeron™
2.0GHz (up to
2.42GHz)
Quad-core
Intel® Celeron™
2.0GHz (up to
2.42GHz)
Memory
2GB / 8GB DDR3L
(Expandabl e RAM, up
to 8GB)
4GB DDR3L
(Expandabl e RAM, up
to 8GB)
4GB DDR3L
(Expandabl e RAM, up
to 8GB)
Flash 512MB 512MB 512MB
Memory
replaceable
✔ (Compatible with
DDR3L RAM)
✔ (Compatible with
DDR3L RAM)
✔ (Compatible with
DDR3L RAM)
Number of RAM
slots 2(SODIMM) 2(SODIMM) 2(SODIMM)
Number of hard
drive slots 8 4 (2.5” only) 8 (2.5” only)
LCD panel ✔ - ✔
IR sensor ✔ (QNAP remote
control: RM-IR002)
✔ (QNAP remote
control: RM-IR002)
✔ (QNAP remote
control: RM-IR002)
25
System TS-563-4G /
TS-563-8G
TVS-463-4G /
TVS-463-8G
TVS-663-4G /
TVS-663-8G
CPU Quad-core AMD
2.0GHz
Quad-core AMD
2.4GHz
Quad-core AMD
2.4GHz
Memory
4/8 GB DDR3L
(Expandable RAM, up
to 16GB)
4/8 GB DDR3L
(Expandable RAM, up
to 16GB)
4/8 GB DDR3L
(Expandable RAM, up
to 16GB)
Flash 512MB 512MB 512MB
Memory
replaceable
✔ (Compatible with
DDR3L-1600 RAM)
✔ (Compatible with
DDR3L-1600 RAM)
✔ (Compatible with
DDR3L-1600 RAM)
Number of RAM
slots 2(SODIMM) 2(SODIMM) 2(SODIMM)
Number of hard
drive slots 5 4 6
PCI-E expansion
slot 1 1 1
HDMI - ✔ ✔
LCD panel - ✔ ✔
IR sensor - ✔ (QNAP remote
control: RM-IR002)
✔ (QNAP remote
control: RM-IR002)
26
System TVS-863-4G /
TVS-863-8G
TVS-863+-8G /
TVS-863+-16G
CPU Quad-core AMD
2.4GHz
Quad-core AMD
2.4GHz
Memory
4/8 GB DDR3L
(Expandable RAM, up to
16GB)
8/16 GB DDR3L
(Expandable RAM, up to
16GB)
Flash 512MB 512MB
Memory
replaceable
✔ (Compatible with
DDR3L-1600 RAM)
✔ (Compatible with
DDR3L-1600 RAM)
Number of RAM
slots 2(SODIMM) 2(SODIMM)
Number of hard
drive slots 8 8
PCI-E expansion
slot 1 1 (Pre-installed 1-port
10GbE NIC)
HDMI ✔ ✔
LCD panel ✔ ✔
IR sensor ✔(QNAP remote control:
RM-IR002)
✔ (QNAP remote
control: RM-IR002)
27
System TS-253A-4G /
TS-253A -8G
TS-453A -4G /
TS-453A -8G
TS-653A -4G /
TS-653A -8G
CPU
Quad-core Intel®
Celeron® N3150
1.6GHz (up to
2.08GHz)
Quad-core Intel®
Celeron® N3150
1.6GHz (up to
2.08GHz)
Quad-core Intel®
Celeron® N3150
1.6GHz (up to
2.08GHz)
Memory
4/8 GB DDR3L
(Expandable RAM, up
to 8GB)
4/8 GB DDR3L
(Expandable RAM, up
to 8GB)
4/8 GB DDR3L
(Expandable RAM, up
to 8GB)
Flash 512MB 512MB 512MB
Memory
replaceable
✔ (Compatible with
DDR3L-1600 RAM)
✔ (Compatible with
DDR3L-1600 RAM)
✔ (Compatible with
DDR3L-1600 RAM)
Number of RAM
slots 2(SODIMM) 2(SODIMM) 2(SODIMM)
Number of hard
drive slots 2 4 6
PCI-E expansion
slot - - -
HDMI 2 2 2
LCD panel - ✔ ✔
IR sensor ✔ (QNAP remote
control: RM-IR002)
✔ (QNAP remote
control: RM-IR002)
✔ (QNAP remote
control: RM-IR002)
28
System TS-853A -4G /
TS-853A -8G
CPU
Quad-core Intel®
Celeron® N3150
1.6GHz (up to
2.08GHz)
Memory
4/8 GB DDR3L
(Expandable RAM, up
to 8GB)
Flash 512MB
Memory
replaceable
✔ (Compatible with
DDR3L-1600 RAM)
Number of RAM
slots 2(SODIMM)
Number of hard
drive slots 8
PCI-E expansion
slot -
HDMI 2
LCD panel ✔
IR sensor ✔ (QNAP remote
control: RM-IR002)
29
System
TVS-882S-i5-8G TVS-882S-i7-16G
CPU
Quad-core Intel® CoreTM i5
1.9GHz
Quad-core Intel® CoreTM i7
2.6GHz
Memory
8GB DDR4 (Expandable RAM, up
to 32GB)
16GB DDR4 (Expandable RAM,
up t o 32GB)
Flash
512MB
Memory
replaceable
✔ (Compatible with DDR4 RAM)
Number of RAM
slots
2(SODIMM)
Number of drive
slots
8 x 2.5” SATA 6Gb/s
PCI-E expansion
slot
1 x PCIe Gen3 (x8) + 1 x PCIe Gen3 (x4)
HDMI
1
LCD panel
✔
IR sensor
✔ (QNAP remote control: RM-IR002)
30
System
TVS-882ST2-i5-8G TVS-882ST2-i7-16G
CPU
Quad-core Intel® CoreTM i5
1.9GHz
Quad-core Intel® CoreTM i7
2.6GHz
Memory
8GB DDR4 (Expandable RAM,
up t o 32GB)
16GB DDR4 (Expandable
RAM, up to 32GB)
Flash
512MB
Memory replaceable
✔ (Compatible with DDR4 RAM)
Number of RAM slots
2(SODIMM)
Number of drive slots
8 x 2.5” SATA 6Gb/s
PCI-E expansion slot
1 x PCIe Gen3 (x8) + 1 x PCIe Gen3 (x4)
Note: These two expansion slots are occupied by a Thunderbolt™ 2 and a
USB 3.1 ex pa nsion card..
HDMI
1
LCD panel
✔
IR sensor
✔ (QNAP remote control: RM-IR002)
Thunderbolt
2 x Thunderbolt™ 2 ports
10GbE LAN
2 x 10GbE SFP+ LAN ports
31
System TS-463U TS-463U-RP TS-863U
CPU Quad-core AMD
2.0GHz
Quad-core AMD
2.0GHz
Quad-core AMD
2.0GHz
Memory
4 GB DDR3L
(Expandable RAM, up
to 16GB)
4 GB DDR3L
(Expandable RAM, up
to 16GB)
4 GB DDR3L
(Expandable RAM, up
to 16GB)
Flash 512MB 512MB 512MB
Memory
replaceable
✔ (Compatible with
DDR3L-1600 RAM)
✔ (Compatible with
DDR3L-1600 RAM)
✔ (Compatible with
DDR3L-1600 RAM)
Number of RAM
slots 2(SODIMM) 2(SODIMM) 2(SODIMM)
Number of hard
drive slots 4 4 8
PCI-E expansion
slot
1 (Pre-installed
LAN-10G1SR-D NIC)
1 (Pre-installed
LAN-10G1SR-D NIC)
1 (Pre-installed
LAN-10G1SR-U NIC)
HDMI - - -
LCD panel - - -
32
System TS-863U-RP TS-1263U TS-1263U-RP
CPU Quad-core AMD
2.0GHz
Quad-core AMD
2.0GHz
Quad-core AMD
2.0GHz
Memory
4 GB DDR3L
(Expandable RAM, up
to 16GB)
4 GB DDR3L
(Expandable RAM, up
to 16GB)
4 GB DDR3L
(Expandable RAM, up
to 16GB)
Flash 512MB 512MB 512MB
Memory
replaceable
✔ (Compatible with
DDR3L-1600 RAM)
✔ (Compatible with
DDR3L-1600 RAM)
✔ (Compatible with
DDR3L-1600 RAM)
Number of RAM
slots 2(SODIMM) 2(SODIMM) 2(SODIMM)
Number of hard
drive slots 8 12 12
PCI-E expansion
slot
1 (Pre-installed
LAN-10G1SR-U NIC)
1 (Pre-installed
LAN-10G1SR-U NIC)
1 (Pre-installed
LAN-10G1SR-U NIC)
HDMI - - -
LCD panel - - -
33
System
TVS-473 TVS-673 TVS-873
CPU
AMD R-Series RX-421BD 2.1 GHz APU, Turbo Core up to 3.4 GHz
Memory
8GB DDR4
(Expandable RAM, up
to 64GB)
16GB DDR4
(Expandable RAM, up
to 64GB)
64GB DDR4
(Expandable RAM, up
to 64GB)
Flash
512MB
Memory
replaceable
✔ (Compatible with DDR4 RAM)
Number of
RAM slots
4 (SODIMM)
Number of
drive slots
4 x 3.5”/2.5” SATA
6Gb/s
6 x 3.5”/2.5” SATA
6Gb/s
8 x 3.5”/2.5” SATA
6Gb/s /s
PCI-E
expansion slot
2 x PCIe Gen3 (x4)
*One slot is pre-installed with a dua l-port USB 3.1 PCIe card.
HDMI
2
LCD panel
✔
IR sensor
✔ (QNAP remote control: RM-IR004)
USB 3.1
2 x USB 3.1 Gen 2 Ports
34
Chapter 2. Power Button and Reset Button Behavior
Power button: Press to turn on or turn off.
System Power button
(Turn on)
Power button
(Hardware turn
off)
Power button
(Force turn off)
All models
Press once 1.5 sec
5 sec
Reset button: Press to reset the system settings.
System Basic system reset
(1 beep)
Advanced system reset
(2 beeps)
All models 3 sec 10 sec
Basic system reset (3 sec)
Press the reset button for 3 seconds, a beep sound will be heard. The following settings are
reset to default:
System administration pass word: admin
TCP/IP configuration: Obtain IP address settings automatically via DHCP
TCP/IP configuration: Disable Jumbo Frame
TCP/IP configuration: If port trunking is enabled (dual LAN models only), th e port
trunking mode will be reset to “A ctive Backu p (Failover )”.
System Port: 8080 (system service port)
Security Level: Low (Allo w all conn e ctions)
LCD panel password: (blank)*
VLAN will b e disabled
*This feature is only provided by the NAS models with LCD panels. Please
visit http://www.qnap.comfor details.
Advanced system reset (10 sec)
Press and hold the reset button for 10 seconds. You will hear two beeps; one at the three
second mark and another at the ten second marks. The NAS w ill reboot and res et the
system settings back to default. Settings such as users, user groups, and the network
share folders previously created will be cleared. Default network shares will be restored
(not applicable to 1-bay NAS models). To retrieve the old data after the advanced system
reset, recreate the same network share folders on the NAS and the data will be accessible
again.
35
Chapter 3. USB One Touch Copy
System Number of seconds (press the one touch copy button to
trigger data copy)
All NAS mod e ls 0.5 sec
Data Copy by the Front USB Port
The NAS supports instant data copy to or from a USB device using the front one touch copy
button. To use this function, follow the steps below:
1. Make sure at least one hard drive is installed and configured on the NAS.
2. Configure t he behavior of the one touch copy button on “Backup Station / Hybrid
Backup Syn c” > “External Backup” > “USB One Touch Copy”.
3. Connect the US B storage device to the front USB port on the NAS.
4. Press the one touch copy button. The USB L E D wi ll fl as h. The data w ill be back ed up .
Note:
This feature adopts incremental backup. After the first time data backup, the NAS only
copies the changed files since the last backup.
This fe a ture is only available on certain NAS models. Please refer to the product
specification table for details at www.qnap.com.
36
Chapter 4. LED and Alarm Buzzer Specifications
The LED indicators of the NAS indicate the system status and information. When the NAS is
turned on, check the following items to make sure the system status is normal. Note that
the following LED information is applicable only when users have properly installed the hard
drive, and connected the NAS to the network and the power supply.
LED Color LED Status Description
System
Status Red/
Green
Flashes green
and red
alternately
every 0.5 sec
1. The hard drive on the NAS is being
formatted.
2. The NAS is being initialized.
3. The system firmware is being updat ed.
4. RAID rebuilding is in process.
5. Online RAID Cap a city Expansion is in
process.
6. Online RAID Level Migration is in process.
Red
1. The hard drive is invalid.
2. The dis k volume has rea ched its full
capacity.
3. The disk volume is goin g to be full.
4. The system fan is out of function.
5. An error occurs when accessing
(read/write) the disk data.
6. A bad sector is detected on the hard
drive.
7. The NAS is in degraded read-only mode
(2 member drives fail in a RAID 5 or RAID
6 configuration, the disk data can still be
read).
8. Hardware self-test error.
Flashes red
every 0.5 sec
The NAS is in degraded mode (one member
drive fails in RAID 1, RAID 5 or RAID 6
configuration).
Flashes green
every 0.5 sec
1. The NAS is starting up.
2. The NAS is not configured.
3. A hard disk drive is not formatted.
Flashes green
every 2
seconds
The NAS is in S3 sleep mode1.
Green The NAS is ready.
Off All the hard disk drives on the N AS are in
standby mode.
1This feature is only available on certain NAS models. Please refer to the product specification table
for details at www.qnap.com.
37
LED Color LED Status Description
LAN Orange
Orange
The disk data is being accessed from the
network and a read/write error occurs during
the process.
Flashes
orange The NAS is being accessed from the network.
10GbE2 Green Green The 10GbE network expansion card is
installed.
Off No 10GbE network expansion card is installed.
HDD Red/
Green
Flashes red The disk data is being accessed and a
read/write error occurs during the process.
Red A hard disk drive read/write error occurs.
Flashes green The disk data is being accesse d.
Green The hard disk drive can be accessed.
USB Blue
Flashes blue
every 0.5 sec
1. A USB device (connected to the front USB
port) is being detected.
2. A USB device (connected to the front USB
port) is being removed from the NAS.
3. The USB device (connected to the front
USB port of the NAS) is being accessed.
4. The data is being copied to or from the
external USB or eSATA device.
Blue A front USB device is detected (after the
device is mounted ).
Off
1. No USB device is detected.
2. The NAS has fi nished co pying the data to
or from the USB device conn ec ted to the
front USB port.
eSATA3 Orange Flashes The eSATA device is being accessed.
Off No eSATA device c an be detected.
2 The 10 GbE network expansion function is only supported certain NAS models. Please refer to the
product specification table for details at www.qnap.com.
3This feature is only available on certain NAS models. Please refer to the product specification table
for details at www.qnap.com.
38
Beep alarm (for all NAS models)
The beep alarm can be disabled in “System Administration” > “Hardware Settings”.
Beep sound Number of Times Description
Short beep (0.5 s ec) 1
1. The NAS is starting up.
2. The NAS is being shut down
(software shutdown).
3. The user presses the reset button to
reset the NAS.
4. The system firmware has been
updated.
Short beep (0.5 s ec) 3 The user tries to copy the NAS data to the
external storage device from the front
USB port, but the data cannot be copied.
Long beep (1.5 sec) 3, ever y 5 min The system fan is out of function.
Long beep (1.5 sec)
2
1. The dis k volume is going to be fu ll.
2. The dis k volume has rea ched its full
capacity.
3. The hard drives on the NAS are in
degraded mode.
4. The user starts the hard drive
rebuilding process.
5. A hard drive is plugged in or out.
1
1. The NAS is turned off by force
shutdown (hardware shutdown).
2. The NAS has been turned on
successfully and is ready.
39
Chapter 5. Upgrade Memory on QNAP Turbo NAS (RAM Module
Installation)
Warning:
The following instructions should only be performed by an authorized and trained
technician.
Strictly adhere to the instructions to install a RAM module on the NAS . Failure to do so
could result in injury to human body or death.
Before starting, please ensure that you turn off the NAS, disconnect the power
adaptor, network cable(s), and also remove any other device/cable that is attached to
the NAS.
Please ensure that you wear an antistatic wrist strap during the entire process to
prevent electro static discharge. The crocodile clip should be connected to the ground .
When installing more than one memory module, it is recommended to u se the same
size and ideally the s ame type/ model in every slot.
QNAP provides different RAM modules (optional purchase) through its resellers for users to
upgrade the NAS memory. Use of non-QNAP RAM modules may cause system instability.
Follow the below steps to install an extra memory module on the NAS to upgrade the
memory.
Follow the steps below to ins tall a RAM mo dule on the N AS.
5.1 TS-453Bmini, TS-453mini (4-bay)
1. Use a flathead screwdriver to loosen the screw on the memory module compartment
at the bottom of the NAS and lift the compart ment cover away.
40
2. To remove installed memory modules, pull the retention clips on each side so that the
module tilts up for easy removal.
Note: Always ensure that a memory module is installed in the Primary (red) slo t.
If not, then the system will fail to start. The maximum supported memory is 8GB
combined.
3. Slide the memory module to the slot at a 45-degree angle (approximately) and pr ess
the memor y m o dule dow n until it clips into place. Ensure the memory modu le sit s
41
properly with th e clips in place.
4. Close the NAS cover and fasten the screw. Reconnect the power and network cables
to the NAS.
5.2 TBS-453A
1. Remove the rubber feet and loosen the four hand screws on the bottom of the NAS.
Then lift the compa rtment cover away.
2. To remove installed memory modules, pull the retention clips on each side so that the
module tilts up for easy removal.
42
Note: Always ensure that a memory module is installed in t he Primary (red) slot.
If not, then the system will fail to start. The maximum supported memory is 8GB
combined.
3. Slide the memory module to the slot at a 45-degree angl e (approxim ately) and pr ess
the memory module down unt il it clips into place . Ensure the memory module sits
properly with th e clips in place.
4. Close t he NAS cover, fasten the four hand screws, and replace the rubber feet.
Reconnect the power and network cables to the NAS.
43
5.3 TS-451S, TS-531P, TS-531X, TS-651, TS-831X, TS-851, TS-x53/x53S Pro,
TS-563, TVS-882S, TV S-882ST, TVS-x63, TS-x53Aseries (2/4/6/8-bay)
1. Loosen the three sc rews on the rear of the NAS.
2. Remove the case cover of the NAS gently.
3. Locate the memory slot . Make sure the slot is empty.
Note: For TS-x53/x53S Pro, TS-451S, TS-531P, TS-651, TS-851 and TS-x53A
models, always ensure that a memory module is installed in the Primary slot
(red). If not, then the system will fail to start. The maximum support ed memory is
8GB combined.
4. Grasp the edge of the memory module. Align the notch on the gold edge of the module
44
with the notch in the memory slot. Slide the memory module to the slot at a 45-degree
angle (approximately).
5. Gently press the memory module into th e slot until it is seate d fully.
6. Rotate the memory module towards the motherboard until the securing clips clicks into
place.
7. Close the case cover and fasten the screws. Connect the power adaptor and cables
back to the NAS.
8. To check that the memory mod ule is recognized by the NAS, power up the NAS and
login the web interface as an administrator. Go to “System Status”>“System
Information” and check th e tot a l memory in “Hardware Information”.
5.4 TS-1635
1. Loosen the screws on the back of the NAS that are connecting the case cover to the
case.
45
2. Gently remove case cover from case.
3. To remove installed memory modules, gently pull the retention clips outwards o n e ach
side so that the module tilts up at a 45-degree angle for easy removal. Remove module.
46
4. Hold the memory module by grasping its edges. Align the notch on the RAM
module with the ridge in the memory socket. Slide the memory module into the
socket at a 45-degree angle. Ensure that the module is firmly ins e rted in to slot.
Note: Memory module must be installed in the primary slot (red outline in photo).
System will fail to start if primary slot is empty. The maximum supported memory per
slot i s 8 GB.
47
5. Gently push the memory module towards the motherboard until the retention clips
lock the memory module in plac e.
6. Close the case cover and fasten the screws. Connect the power adaptor and cables
to the NAS. Power on NA S.
7. To verify that th e memory module has been installed correctly and is being
recognized by the operating system, log into QTS as administrator.
o For QTS 4.3.0 and above: Go to “Control Panel” > “System”> “System
Status”>“Hardware Information” and check for Total memory.
o For QTS 4.2.x and below: Go to “Contro l Panel” > “System Settings”> “System
Status”>“Hardware Information” and check for Total memory.
48
5.5 TVS-473, TVS-673, TV S-873
1. Loosen the screws on the back of the NAS that are connecting the case cover to the
case.
2. Gently remove case cover from case.
49
3. To remove installed memory modules, gently pull the retention clips outwards o n e ach
side so that the module tilts up at a 30-degree angle for easy removal. Remove module.
4. Hold the memory module by grasping its edges. Align the notch on the RAM module
with the ridge in the memory socket. Slide the memory module into the socket at a
30-degree angle. Ensure that the module is firmly inserted into the socket and that
the retention clamps are secure.
Note: The maximum supported memory is 64GB.
For one SODIMM module, insert memory into slot A2 or B2.
For two SODIMM modules using dual channel, insert memory into A1 and A2, B1 and B2,
or A2 and B2.
For three SODIMM modules, insert memory into A1 and A2 and B2 or B1 and B2 and A2.
50
5. Gently push the memory module towards the motherboard until the retention clips
lock the memory module in plac e.
6. Close the case cov er and fasten the screws. Connect the power adaptor and cables
to the NAS. Power on NA S.
7. To verify that th e memory module has been installed correctly and is being
recognized by the operating system, log into QTS as a dministrator and go to
“Control Panel” > “System” > “System Status” > “Hardware Information” and
check for Total memory.
5.6 TS-431U, TS-451U, TS-x53U, TS-x63Useries (4/8/12-bay)
1. Open the NAS.
a. TS-431U, TS-451U, TS-453U, TS-463U series: Loosen all the screws on the top of
the NAS.
51
b. TS-853U, TS-863U, TS-1253U, TS-1263U series: Loosen the two screws on the
rear of the NAS.
2. Open the NAS. Pull the retention clips on each side so that the module tilts up for easy
removal. Remove installed memory modules.
52
3. Slide the memory module t o the slot at a 45-degree angle (ap proximately).
4. Press the memory module down. Make sure the memory module sits in prop er ly with
the clips in place.
Note: For TS-x53U & TS-45 1 U mo dels , always ensure that a memory m odule is
installed in the primary slot (red box in the below figure,) or the system will fail to
start. The maximum supported memory is 8GB c o mb ined.
5. Close the NAS cover and fasten the screws. Connect the power adaptor and cables back
to the NAS.
5.7 TS-251+, TS-251, TS-451+, TS-451, TS-251A, TS-451A
1. Remo ve the screws on the rear (top and bottom) of the NAS. If you ha ve a 2-bay NAS,
53
it will have two screws. A 4-bay NAS will have four.
2. Gently r e m ove the case cover of th e NAS by sliding it a part (see the und er s id e of the
NAS for visual indicators of the NAS case being locked/unlocked)
3. Remove the four inner screws (two on each side) of the hard drive cage.
4. If it is a 4-bay NAS, you will also need to remove two screws on the top of the hard drive
cage.
54
5. Gently r e m ove the hard drive cage from the NAS by lifting it out of its slot.
6. Always ensure that a memory mo dule is installed in the Primary slot (re d). If
not, then the system will fail to start. When installing two memory modules, please
ensure that they are the same size and ideally use the s ame type of RAM for b oth
memory slots. Th e maximu m s upported memory is 8GB combin ed .
TS-251/TS-451 TS-251A/TS-451A
55
7. Reattach the hard drive cage to the NAS. Please ensure that it corre ctly plugs into the
slot.
8. Secure the hard drive cage by fastening the four inner screws (for the 4-bay NAS,
please fasten the two additional top screws.) Then reattach the case cover of the NAS
by gently sliding it back together.
9. Fast en the two/four screws onto the rear of the NAS.
10. Reinsert your hard drives to the NAS.
11. Connect the power adaptor and cables back to the NAS.
12. To check that the memory module is reco g nized by the NAS, power up the NAS and
login the web interface as an administrator. Go to “System Status”>“System
Information” and check the total memory in “Hardware Information”.
5.8 IS-453S
1. Loosen the four screws on the bottom and the two screws on the rear panel of the NAS
with a Phillips screwdriver and lift the bottom off.
56
2. Pull the retentio n clips on e a ch side so t hat the modu le tilts up for easy removal.
Remove installed memory mod ules.
Note: Always ensure that a memory module is install ed in the primary slot that is
on the top (marked with “DIMM1”.) If not, then the system will fail to start. The
maximum supported memory is 8GB combined.
3. Slide the memory module to the slot at a 45-degree angl e (approxim ately) and pr ess
the memor y m o dule dow n until it clips into place. Ensure the memory module sits
57
properly with th e clips in place.
4. Close the NAS bottom cover and fasten the screws (refer to Step 1 for screw positions.)
Reconnect the power and network cables to the NAS.
58
Chapter 6. Network Expansion Card Installation
Warning:
The following instructions should only be performed by an authorized and trained
technician.
Strictly adhere to the instructions to install a network expansion card on the NAS.
Failure to do so c ould result in injury to human body or death.
Some NAS models provide expansion slots for network expansion. Insert an extra network
expansion card (optional purchase) to the motherboard of the NAS to increase the network
bandwidth. Please refer to the compatibility list at: http://qnap.com/compatibility
Note: Wake-on-LAN (WoL) is not supported by network expansion cards.
6.1 TVS-463, TS-531P, TS-531X, TVS-663, TS-831X, TVS-863, TS-863+,
TS-563, TS-879 Pro, TS-1079 Pro, TS-463U, TS-463U-RP
Please refer the compatibility table below and replace a proper bracket for the network
expansion card.
Bracket A Bracket B Bracket C
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Network Expansion Card Compatibility
Bracket A (X520-T2) Intel® Ethernet Ser ver Adapter X520-T2(E10G42B)
Bracket B
(X520-SR2/X520-DA2)
1. Intel® Ethernet Server Adapter X520-SR2(E10G42BFSR)
2. Intel® Ethernet Server Adapter X520-DA2(E10G42BTDA)
Bracket C (Emulex) 1. Emulex
OneCon nect 10Gb E Network Ad apters, S FP+ Dire ct
attach copper (OCe11102-NX, OCe14102-NX)
2. Emulex OneConnect 10GbE Network Adapters, Short reach
optical (OCe11102-NM)
3. Emulex
OneCon nect 10Gb E Network Ad apters, S FP+ Dire ct
attach copper (OCe11102-IX)
4. Emulex OneConnect 10GbE Network Adapters, Short reach
optical (OCe11102-IM)
1. Turn off the NAS. Disconnect the power adaptor, network cable(s), and any other
connectors or cables from the NAS.
2. Before installing the network expansion card, put on an antistatic wrist strap to prevent
electrostatic discharge. The crocodile clip should be connected to the ground.
3. Loosen the screws on the rear of the NAS.
4. Remove the case cover of the NAS gently.
60
For TVS-463 only: Unscrew and remove the power supply unit.
5. Loosen the screws and remove the expansion slot cover.
61
6. Grasp the edge of the network exp ansion card. Ali gn the notch on the gol d edge of the
card with the notch i n the PCIe s lot. Insert t he network e xpansion car d to the PCI e slot
until it cannot go any further.
7. Fasten the screws.
62
8. Close the case cover and fasten the screws. Connect th e power adaptor and cables to
the NAS.
9. To check th at t he ne tw or k ex pansi on is rec ogni z ed b y the NA S, power up t he NA S and
login the web interface as an administrator. Go to “System
Administration”>“Network”>“TCP/IP” and check the total number of network
interfaces.
6.2 TS-1635
The TS-1635 provides a PCIe 2.0x2 expansion slot so that users may choose to install a
network expansion card for added network performance.
To do so, follow the below steps:
1. T urn off the NAS. Disconnect power cord(s), network cable(s), and any other cables
attached to the devi ce .
2. Before opening the NAS, wear an antistatic wrist strap and connect the crocodile
clamp to ground to prevent electrostatic discharge from damaging equipment.
3. Loosen the screws on the back of the NAS that are connecting the case cover to the
case.
63
4. Gently remove case cover from case.
5. Loosen the screw of the top full-sized PCIe bracket. Remove bracket.
64
6. Hold the network ca rd by grasping the edge s. Align the no t ch o n the ne twor k ca rd
to the break in the PCIe slot. Fully insert the network expansion card to the
expansion slot.
65
7. Fasten screw to lock in card.
8. Close the case cov er and fasten the screws. Connect the power adaptor and cables
to the NAS.
9. To verify tha t the network expansion card has been installed correctly and is being
66
recognized by the operating system, log into QTS as administrator and go to
“Control Panel” > “System Settings” > “System Status” > “Network Status” and
check for total number of network interfaces.
6.3 TVS-473, TVS-673, TV S-873
Note:
1. TVS-473 uses low-profile PCIe bracket.
3. TVS-673 and TVS-873 use full height PCIe bracket.
1. T urn off the NAS. Disconnect power cord(s), network cable(s), and any other cables
attached to the device.
2. Before opening the NAS, wear an antistatic wrist strap and connect the crocodile
clamp to ground to prevent electrostatic discharge from damaging equipment.
3. Before opening the NAS, wear an antistatic wrist strap and connect the crocodile
clamp to ground to prevent electrostatic discharge from damaging equipment.
4. Loosen and remove the screws on the back of the NAS that are connecting the case
cover to the case.
67
5. Gently remove case cover from case.
6. Loosen and remove the 3 screws on the back of the PSU.
68
7. Loosen and remove the remaining 2 screws conn ecting the PSU to the case.
8. Position the PSU so that a screw driver can access the screw of the PCIe bracket.
9. Loosen and remove the screw of the PCIe bracket. Remove bracket.
69
10. Hold the network expansion card by grasping the edges. Align the notch on the
network expansion card to the break in the PCIe slot. Fully insert the network
expansion card to the expansion slot.
11. Fasten screw to lock in card.
12. Place PSU back to its original position and fasten the 5 screws that were removed in
steps 6 and 7.
13. Close the case co ver and fasten the scre ws. Connect the power adaptor and cables
to the NAS.
14. To verify that the network expansion card has been installed correctly and is being
recognized by the operating system, log into QTS as administrator and go to
“Control Panel” > “System Settings” > “System Status” > “Network Status” and
check for the total number of network interfaces.
6.4 TS-463U, TS-463U-RP, TVS-471U
1. Turn off the NAS. Disconnect the power adaptor, network cable(s), and any other
connectors or cables from the NAS.
2. Before installing the network expansion card, put on an antistatic wrist s t rap to
70
prevent electro static discharge. The crocodile clip should be connected to the gro und.
3. Loosen all the screws on the top of the NAS as shown in the illustration.
4. Remove the top cover in both hands.
5. Loosen the screws as shown in the illustration.
6. Grasp the metal edge of the ris er c a rd module. Remove the module gently.
71
7. Remove the network expansion card/bracket.
a. For TS-463 U and TS-463U-RP, loosen the sc rew and remove the network
expansion card.
b. For TVS-471U, loose the screw and remove the bracket
8. Insert the new network expansion card to the riser card module until it cannot go a ny
further. Then fasten the screw.
72
9. Align the notch on the gold edge of the riser card with the notch in the PCIe slot. Insert
the riser card module to the PCIe slot until it cannot go any further.
10. Fasten the screws. Close th e c a s e cover and fasten the screws.
73
11. Connect the power adaptor and cables to the NAS.
12. To check that the network expansion is recognized by the NAS, power up the NAS and
login the web interface as an administrator. Go to “System Administration” > “Network”
> “TCP/IP” and check the total number of network interfaces.
6.5 TS-863U, TS-863U-RP, TS-1263U, TS-1263U-RP
1. Turn off the NAS. Disconnect the power adaptor, network cable(s), and any other
connectors or cables from the NAS.
2. Before installing the network expansion card, put on an antistatic wrist s t rap to
prevent electro static discharge. The crocodile clip should be connected to the ground .
3. Loosen the two screws on the rear of the NAS.
4. Hold the notch at the edge of the top cover. Remove the top cover in both hands.
5. Loosen the screw and remove the expansion slot cover.
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6. Grasp the edge of the expansion card. Align the notch on the gold edge of the card with
the notch in the PCIe slot. Insert the network expansion card to the PCIe slot until it
cannot go any further.
7. Fasten the screws.
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8. Close the case cover a nd fasten t he screws. Connect the powe r adaptor and cabl es to
the NAS.
9. To check that the network expansion is recognized by the NAS, power up the NAS and
login the web interface as an administrator. Go to “System Administration” > “Network”
> “TCP/IP” and check the total number of network interfaces.
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Chapter 7. Install and Hot-swap Hard Drives
Caution:
Before starting, please ensure that you turn off the NAS, disconnect the power
adaptor, network cable(s), and also remove any other device/cable that is attached to
the NAS.
Please ensure that you wear an antistatic wrist strap during the entire process to
prevent electrostatic discharge. The crocodile cl ip should be connected to the gro und.
7.1 Install Hard Drives
Follow the below steps to ins tall hard drives on the N AS.
7.1.1. TS-x51, TS-x51A, TVS-x63, TS-563, TS-x53 Pro, TS-651, TS-831X,
TS-851, TS-531X, TS-531P, TS-x53A
1. Lift th e hard drive lever a nd pull th e tray out.
2. Install the HDDs
77
a. For 3.5” HDDs, secure the four screws in the back of the hard drive tray.
b. For 2.5” HDDs, follow the signs which are marked on the tray then secur e th e
three screws in the ba ck of the hard drive tray
3. Insert the hard drive tra ys into the NAS all the way to the rear and push the lever back
until you hear a click.
78
7.1.2. TS-1635
1. Remove hard drive tray from NAS:
i. Push the blue lock switch on the tray down to the unl oc k position.
ii. Push the button below the blue switch to release the lever.
iii. Pull out tray using lever.
2. Install HDD/SDD onto tray.
a. 3.5” HDD:
i. Remove the fastening panels from the sides of the drive tray.
79
ii. Place hard drive onto tray so that the side holes of the tray are aligned with the side
holes of the harddrive.
iii. Reinsert fastenin g panels to lo ck drive to tray.
b. 2.5” HDD/SSD:
i. Remove the fastening panels from the sides of the drive tray.
ii. Place hard drive onto tray so that the bottom holes of the tray are aligned with the
bottom holes of the harddrive.
iii. Reinsert fastenin g panels to lo ck drive to tray.
80
3. Load tray back into drive bay.
i. Insert the drive tray into the NAS.Verify that the tray is correctly oriented (top of HDD
facing right) and fully pushed in.
ii. Close the latch, and lock the switch.
7.1.3. TS-453Bmini, TS-453Mini
1. Remove the case cover. Op en and remove the hard drive tray.
81
2. Install the H DD:
a. For 3.5” HDDs, remove both brackets (pinch the end marked “pull” to pull and
separate the bracket) from the tray. Place the hard drive on the tray and clip-in
both brackets.
82
b. F or 2.5 ” HDDs/S SDs , only r emo ve the b r acke t next to the 2.5” screw hole s (they
are marked on the bottom of the tra y.) Se cure the thre e screws in t he back of t he
hard dr ive tray.
3. Insert the hard drive tray into the Turbo NAS all the way to the bottom and close the
case cover.
83
7.1.4. TVS-473, TV S-6 73, TV S-873
1. Remove hard drive tray from NAS:
i. Push the lock switch on the tray down to the unlock position.
84
ii. Push the button below the blue switch to release the lever.
iii. Pull out tray us ing lever.
2. Install HDD/SDD onto tray.
a. 3.5” HDD:
i. Remove the fastening panels from the sides of the drive tray.
ii. Place hard drive onto tray so that the bottom holes of the tray are aligned with
the bottom holes of the harddrive.
iii. Reinsert fastening panels to lock drive to tray.
85
b. 2.5” HDD/SSD:
i. Insert 2.5” drive onto tray so that HDD /SSD connecto r i s p e r fectly aligned wi th the
opening at end of the tray.
ii. Secure the three screws in the back of th e hard drive tray.
86
3. Load tray back into drive bay.
i. Insert the drive tray into the NAS. Verify that the tray is correctly oriented (top of
HDD facing r i g ht) and fully pushed in.
ii. Close the latch, and lock the switch.
7.1.5. TS-112P, TS-2 12P an d TS-251C
1. Loosen the screws on the rear (top and bottom) of the NAS. R emov e the case cover of
the NAS by sliding it apart (see the underside of the NAS for visual indicators of the NAS
case being locked/unlocked.)
87
2. Install the hard drives:
a. For TS-112P:Place the hard drive in the hard drive cradle and slide it forward to
lock it into the connector. Secure the screws on the slides of the hard drive.
b. For TS-212P and TS-251C: Place the first hard drive in the hard drive cradle an d
slide it forward to look it into the connector. Place the second hard drive on top of
the first hard drive and secure the screws on the slides of both hard drives.
Connect the SATA cable and power cable to the connectors as shown in the
picture.
88
3. After ins talling the hard drives, cover the NAS with the case cover and fasten the round
head screws. Then, place the NAS vertically on the stands.
7.1.6. TAS-168, TAS-268, TS-128, TS-228
1. Remove the hand screw and the top cover.
89
2. Put the hard drive in the hard drive cradle and slide it forwards to lock it into the SATA
connector. Clip in both brackets, slide the bracket into the hole in point 2 before pressing
the bracket towards the HDD (for the TAS-268, repeat th e s ame s tep for the second
drive.)
3. Align poi nt a on the cas e cov er with p oint b on t he front of the NAS (see fi gure below).
Push forward the case cover (step 2) and fasten the toolless sc rew to secure the case
cover.
90
91
7.1.7. IS-453S
1. Remove all four screws from the front panel.
2. Remove the drive tray.
3. Attach the drive to the tray and secure the four screws in the back of the drive tray.
92
4. Insert the drive tray into th e NAS all t he way to the end .
5. Repeat Step 2 to 4 to install the remaining drives. Pleas e f o llow t he HDD Sequence
shown in Step 2 to do so.
93
6. Close the front panel and fasten the screws.
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7.2 Hot-swap Hard Drive s
QNAP NAS is compatible with 2.5-inch/3.5-inch SA TA hard disk drives from major hard disk
brands. For the updated hard drive compatibility list, please visit http://www.qnap.com.
Caution:
QNAP disclaims any responsibility for product damage/malfunction or data
loss/recovery due to misuse or improper installation of hard disks in any occasions for
any reasons.
Note that if a hard drive (new or used) which has never been installed on the NAS
before it is installed, the hard drive will be formatted and partitioned automatically and
all the disk dat a will be cleared.
System Support
s
3.5-inch
SATA
Hard
Drives
Support
s
2.5-inch
SATA
Hard
Drives
Suppor
ts 2.5”
SATA
SSD
Supports
M.2 SATA
SSD
Supports
Hot-swap
Hard Drives
(RAID 1 or
above only)
TS-112P, TS-212P,
TS-251C
✔
TAS-168, TAS-268,
TS-128, TS-228
✔
TVS-473, TVS-673,
TVS-873
✔ ✔ ✔ ✔ (2280 &
2260)
✔
TS-131 ✔ ✔ ✔
HS-210, HS-251,
HS-251+, TS-231,
TS-231+, TS-251,
TS-251+, TS-251A,
TS-431, TS-431+,
TS-431U, TS-531P,
TS-451, TS-451+,
TS-451A, TS-651,
TS-851, TS-253 Pro,
TS-453 Pro, TS-563,
✔ ✔ ✔ ✔
95
System Support
s
3.5-inch
SATA
Hard
Drives
Support
s
2.5-inch
SATA
Hard
Drives
Suppor
ts 2.5”
SATA
SSD
Supports
M.2 SATA
SSD
Supports
Hot-swap
Hard Drives
(RAID 1 or
above only)
TS-653 Pro, TS-853
Pro, TS-879 Pro,
TS-1079 Pro,
TS-879U-RP,
TS-1279U-RP,
TS-EC879U-RP,
TS-EC1279U-RP,
TS-1679U-RP,
TS-EC1679U-RP,
TS-451U, TS-453U,
TS-453U-RP, TS-853U,
TS-853U-RP,
TS-1253U,
TS-1253U-RP,
TS-870U-RP,
TS-1270U-RP,
TS-470/470 Pro,
TS-670/670 Pro,
TS-870/870 Pro,
TVS-463, TVS-663,
TS-531X, TS-831X,
TVS-863, TVS-863+,
TS-453mini,
TS-453Bmini,
TS-463U, TS-463U-RP,
TS-863U, TS-863U-RP,
TS-1263U,
TS-1263U-RP,
TS-531P, TS-253A,
TS-453A, TS-653A,
TS-853A, TS-1635,
TS-451S, TS-453S ✔ ✔ ✔
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System Support
s
3.5-inch
SATA
Hard
Drives
Support
s
2.5-inch
SATA
Hard
Drives
Suppor
ts 2.5”
SATA
SSD
Supports
M.2 SATA
SSD
Supports
Hot-swap
Hard Drives
(RAID 1 or
above only)
Pro, TS-853S Pro,
IS-453S, TVS-882S,
TVS-882ST
TVS-473, TVS-673,
TVS-873
✔ ✔ ✔ ✔ (2280,
2260)
✔
TBS-453A ✔ (2280,
2260, 2242)
The NAS supports hot-sw appi ng t h e har d dr i v es when 1 member drive crashes in RAID 1,
1–2 member drives crash in RAID 5 or RAID 6. Follow the steps below to hot-swap the hard
drive when a member drive fails in a RAID configuration.
1. Login the NAS and check the disk volume configuration in “Volume Management”.
2. The volume status should be “in degraded mode”.
3. Prepare a new hard drive to replace the failed one. The capacity of the new hard drive
should be the same as or larger than the failed hard drive.
4. Unplug the failed drive from t he NAS. Wait for about 20 seconds or until the server
beeps twice.
5. Remove the failed drive f r om the drive tray.
6. Install the new hard drive on the drive tray. Insert it to the NAS.
7. The server should beep 1.5 seconds twice.
8. Check the volume status on the web adminis tration page. The volume should be
rebuilding.
Warning: Users are strongly recommended to turn OFF the server before replacing
97
the hard drive to reduce the risk of electric shock.
Chapter 8. Install M.2 SSDs
8.1 M.2 SSD Heat Sink Installation
NAS models that support M.2 SSDs are packaged with M.2 SSD heat sinks. For reliable
operation, it is recommended that you install th e heat sinks ont o the SSD controller.
To inst all heat sink:
1. Locate the SSD controller on the M.2 SSD. Location of SSD controller varies by model.
Refer to SSD manufacturer for details.
2. Remove any existing stickers or labels on the controller.
3. Remove the release liner from bottom of the heat s in k.
4. Stick heat sink onto the controller. No thermal paste required.
8.2 M.2 SSD Installation
Follow the below steps to install M.2 SSD on the NAS.
8.2.1 TBS-453A
1. The system has four M.2 SSD slots that are located on the bottom of the system. The
storage capacity of the system ca n be upgr aded by adding M.2 S SD mo dules to vacant
M.2 SSD slots or by upgrading existing M.2 SSD modules. The following procedure
demonstrates how to add/repla ce M.2 S SD mo dules. To remove the bottom cover, first
remov e t he r ubber feet. Next , uns crew the fo ur scre ws ins tall ed o n the f our c orner s of
98
the bottom cover by turning them counterclockwise.
2. TBS-453A supports 3 different sizes of M.2 SSD (2242, 2260, and 2280). Move and
fasten the riser screw to the appropriate location according your M.2 SSD size. Then
insert the M.2 SSD to the slot and secure it in place with the supplied screws.
3. Secure the bottom cover back to the system by installing the screws of four corners
(clockwise). Then put the rubber feet back as well.
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8.2.2 TVS-473, TVS-673, TV S-873
1. Turn off the NAS. Disconnect power cord(s), network cable(s), and any other cables
attached to the devi ce .
2. Before opening the NAS, wear an antistatic wrist strap and connect the crocodile
clamp to ground to prevent electrostatic discharge from damaging equipment.
3. Loosen the screws on the back of the NAS that are connecting the case cover to the
case.
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4. Remove case cover from case.
5. [Optional: for M.2 2260 SSD only] Insert and fasten riser screw.
101
6. Hold the M.2 SSD module by grasping its edges. Align the notch on the module with
the ridge in the M.2 sock et. Gently slide the memory module into the socket at a
15-degree angle. Ensure that the module is firmly inserted into slot. Do not force
the M.2 dri ve into socket.
7. Gently lower the memory module towards the motherboard until it sits on the riser
screw. While holding do wn the M .2 SS D in posit ion, inse rt mounti ng scr ew into the
riser screw, tightening as necessary to securely fasten the M.2 SSD in place. Do not
over tighten the screw.
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8. Close the c ase cover and fasten the screws. Connec t the power a daptor and cables
to the NAS. Power on NA S.
9. To verify tha t the M.2 SSD has been installed correctly and is being recognized by
the oper ating system, log into QTS as administrator. Go to “Main Menu” > “Storage
Manager”> “Disks/VJBOD”. In the “NA S Hos t” section, check the sta tus of the M.2
SSD.
Chapter 9. RAID Recovery
The QNAP NAS supports RAID recovery when a healthy drive is unexpectedly removed from
a RAID or JBOD configuration. Even if a healthy drive is removed from a degraded RAID
1/5/6 configuration while attempting to hot-swap a faulty drive, the user can reinsert the
drive back into its original position to recover the RAID. RAID recovery is also supported
when a healthy drive is unexpectedly removed from a RAID 0/JBOD conf ig uration. Note
that RAID 10 does not support this feature.
When a healthy drive is unexpectedly removed from a RAID group, the status of the RAID
will change to “Not active”. To recover from a “Not active” status:
1. Re-insert all hard dr ive s b ack into th e NAS in its original order. This includes any bad
drive(s) that will need to be rep lac ed after recovery.
2. Log into QTS as administrator and go to “Control Panel” > “Storage Manager” >
“Storage Space”.
3. Double click on the affected Storage Pool to open the Storage Pool Management
window.
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4. In the “Storage Pool Management” window, click on the “Manage” button and select
“Recover”.
The process will take approximately 60 seconds to complete. When recovery is completed,
the RAID group should be restored to its initial status.
See chart below for RAID status during this process.
Initial
Status
Status After Healthy
Drive is Removed
Status After Drive is
Re-Inserted and Storage
Pool is Recovered
RAID 0/JBOD Ready Not active Ready
RAID 1/5/6 Ready Degraded Rebuilding
RAID 1/5/6 Degraded Not active Degraded
The chart below describes the events of an error when using RAID 5.
RAID 5 (Minimum 3 Disks )
QTS Standard
One drive fails Degraded mode (may still read
and write).
Degrade d m o de (m ay still read
and write).
One drive fails
and there are bad
sectors found in
the other drive(s)
Read only protect mode (for
immediate data backup & hard
drive replacement).
RAID crash.
2 hard drives fail RAID crash. RAID crash.
The chart below describes the events of an error when using RAID 6.
RAID 6 (Minimum 4 Disks)
QTS Standard
One or two drives
drive fail
Degrade d m o de . (may still read
and write).
Degrade d m o de . (may still read
and write).
Two drives fail
and there are bad
sectors found in
the other drive(s)
Read only protect mode (for
immediate data backup & hard
drive replacement).
RAID crash.
3 hard drives fail RAID crash. RAID crash.
104
Chapter 10. Use the LCD Panel
This fe a ture is only available for NAS models with LCD panels.
LCD Panel – QTS 4.3.0 and above
You can use the L CD pa nel to confi gure sys tem set tings a nd view s ystem inform ation. You
can use the “ENTER” and “SELECT” but tons next to the panel to navigate through the LCD
menu.
After starting the NAS, you can see its name and firmware version appear on the panel.
N
A
S
5
F
4
D
E
3
4
.
3
. 0
( 2
0
1
6
0
7
0
3
)
After a few seconds, the panel will be aut omat ically tu rned off. Then you can begin to
configure settings or view system information.
Viewing system IP address
1. Press “ENTER” or “SELECT” to turn on the panel.
2. Press “SELECT” to browse the NAS model name and the available IP addresses (for each
network and thunderbolt interface).
This feature is particularly useful when the NAS is near you.
Viewing and configuring system settings
When the name and firmware version of the NAS appear on the panel, press “ENTER” for
two seconds to view the Main Menu, which will automatically disappear if no further actions
are performed in ten seconds.
There are eight options on the Main Menu:
1. TCP/IP
2. Physical disk
3. Volume
4. System
5. Shut down
6. Reboot
7. Password
8. Back
Press “SELECT” to go to the next option and “ENTER” to select an option.
105
TCP/IP
In TCP/IP, you can see the following option s:
1. LAN IP Address
380
2. LAN Subne t Ma s k
3. LAN Gateway
4. LAN PRI. DNS
5. LAN SEC. DNS
(You can configure the above settings for every interface).
6. Enter Network Se t tings
a. Network Settings – DHCP
i. Set up DHCP on LAN1 and LAN2
b. Network Setti ngs – Static IP*
i. Press “SELECT” to switch to the next available option.
ii. Press “ENTER ” to configure the selected option. The first digit will begin to blink.
iii. Press “SELECT” to increment the selected digit, press “ENTER” to confirm the
value, and go to the next digit until all d igits are set.
iv. Repeat this procedure this f or every set ting you w ant to change.
c. Network Setti ngs – BACK
7. Back to Main Menu
* In this section, you can only configure IP address, subnet mask, gateway, and
DNS of LAN1 and LAN2.
Physical disk
In Physical disk, you can see the following options:
1. Disk Info
2. Back to Main Men u
Disk Info shows the temperature and the capacity of the hard drives.
D i s k : 1 T e m p : 5 0 °
C
S i z e : 2 3 2 G B
Volume
This section shows the capacities of volumes and LUNs. You can view the name and
capacity of a volume/LUN. If there are multiple volu mes /L U N s, press "Select" to view the
information of a specific volume/LUN.
D
a
t a
V
o
l 1
106
7
5
0
G
B
L
U
N
_
0
1
0
0
G
B
System
This section shows the system temperature and the rotation speed of the system fan.
C P U T e m p : 5 0 °
C
S y s T e m p : 5 5 °
C
F
a
n
1
:
2
3
2
1
R
P
M
F
a
n
2
:
2
4
0
2
R
P
M
Shut down
You can us e this option to turn off the NAS. Press "SELECT", select "Yes", and then press
"ENTER" to confirm.
Reboot
Y ou can use this option to restart the NAS. Press "SELECT", select "Yes", and press "ENTER"
to confirm.
Password
The default password for the LCD panel is empty. If you want to change the password,
select "Yes" to continue.
C h a n g e P a s s w o r d
Y e s
→
N o
You can enter up to 8 digits for your password.
Press “SELECT” to increment the digit and press “ENTER” to add a new digit.
After inputting your desired password, press “ENTER”.
107
When the cursor moves next to "OK", press “ENTER” to confirm the password.
Verify the passw ord t o confirm the chang es.
V
e
r i f y
P
a
s
s
w
o
r d
:
2
3
4
→
O
K
Back
Select this option to return to the Main Menu.
System Messages
When an error occurs, a message will appear on the LCD panel. Press “ENTER” to view the
message and press “ENTER” again to go to the nex t message.
S y s t e m E r r o r !
P l s . C h e c k L o g s
System Message Description
Sys. Fan Fai led The system fan has failed.
Sys. Overheat The system has overheated.
HDD Overheat A hard drive has overheated.
CPU Overheat The CPU has overheated.
Network Lost Both LAN 1 and LAN 2 are disconnected in f ailover or load
balancing mode.
LAN1 Lost LAN 1 is disconnected.
LAN2 Lost LAN 2 is disconnected.
HDD Failure A hard drive has failed.
Vol1 Full The disk volume (1) is full.
NAS HDD Ejected A hard drive has been ejected from the NAS.
N e w P a s s w o r d :
2
3
4
→
O K
108
RX#3 HDD Ejected A hard drive has been ejected fr om the expansion unit 3.
M.2 SSD Ejected A M.2 SSD has been ejected and may be defective as
hot-plugging is not supported for M.2 drives.
PCIe SSD Ejected A PCIe SSD has been ejected and may be defective as
hot-plugging is not supported for PCIe devices.
Vol1 Degraded The disk volume (1) is in degraded mode.
Vol1 U nmounted The disk volume (1) is unmou nte d .
Vol1 Non ac tivate The disk volume (1) is inactive.
System startup
S
Y
S
T
E
M
B
O
O
T
I
N
G
>
>
>
There are several phases in the system startup process:
- System Booting: BIOS and hardware initializat ion , and system booting (no actions
need to be performed)
- Loading Driver: Loading QTS and its drivers(no actions need to be performed )
- Mount Volume: Prepare volumes(no actions need to be performed)
- Starting Servi ce: Starti ng NAS s ystem ser vices (no actions need to be performed).
Note that applications start only after the system finishes booting.
For TVS-x82 Series, the LCD panel displays additional booting information after you power
on the NAS:
B
I
O
S
X
X
X
X
X
X
X
C
h
e
c
k
i n
g
M
e
m
o
r y
- BIOS xxxxx – xxxx is the BIOS version, which can be used for technical support to help
identify a nd resolve iss ues.
- Startup phases:
o Checking Memory – The system checks the installed memory.
o Powering up all disks – Power up all disks sequentially.
o Hardware initialization – Initialize additional hardware components, such as PCIe
109
SSD, Graphic card, Thunderbolt adapter, etc.
o Booting - Boot from the DOM. If the startup stops at this step, the DOM may be
defective. Please seek technical support.
o Starting System – Starting QTS. If the startup stops at this step, the QTS installation
may have encountered problems. Please seek technical support.
- The remaining startup phases are the same as those of other NAS models
LCD Panel – QTS 4.2.x and below
Refer to QTS 4.2.x User Manual for details.
110
Chapter 11. Install Power Supply Unit
Note:
This section applies to rackmount NAS models only.
The power supply units of TS-879U-RP and TS-EC879U-RP should only be replaced by an
authoriz e d a nd trained te c hnician.
11.1 1U Turbo N AS with Hot-swappable PSU
Note: The following instructions should only be performed by an authorized and trained
technician.
To install a redundant power supply unit to the 1U Turbo NAS, follow the steps below.
1. Turn off the NAS.
2. Remove the screw and du mmy plate.
3. Insert the power supply unit and push it to the end.
4. Fasten the screw tightly.
111
5. Turn on the NAS.
Note: To re pla ce a f ailed p ower s upp ly uni t, tur n off the N A S. Then r emo ve the fai led uni t
safely and repeat steps 3-5 above to install a new power supply unit.
11.2 2U/3U Turbo NAS (TS-853U-RP, TS-1253U-RP only)
Note: The following instruction s should only be performed by an authorized and trained
technician.
To replace a failed power supply unit, follow the steps below.
1. Turn off the NAS.
2. Hold the black handler and press and hold the green button firmly.
3. Unplug the failed power supply.
112
4. Plug in a new power supply to the NAS.
5. Turn on the NAS.
Enable warning alert for redundant power supply on the web-based interface:
If two power supply units (PSU) have been installed on the NAS and connected to the power
sockets, both PSU will supply the power to the NAS (applied to 1U and 2U models). Users
can enable redundant power supply mode in “System Administration” > “Hardware” to
receive warning alert for the redundant power supply. The NAS will beep and record the
error messages in “System Logs” when the PSU is plugged out or fails.
If only one PSU is installe d on the NAS, users are suggested NOT to enable this option.
113
* This function is disabled by default.
WARNING: RISK OF ELECTRIC SHOCK
The connectors on the back panel (bracketed parts bel o w) co nta in high volta ge. Do NOT
touch these parts to avoid the risk of electric shock to the maintenance operator.
114
Technical Support
QNAP provides dedicated online support and customer service via instant messenger.
Online Support: http://qnap.com/support
Forum: http://forum.qnap.com
Technical Support in the USA and Canada:
Online Support: http://qnap.com/support
TEL: +1-909-595-2782 #3
Address: 168 University Parkway, Pomona CA 91768
Service Hours: 06:00-18:00 (GMT- 08:00 Pacific Time, Monday to Friday)
115
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holder, and you cure the violation prior to 30 days after your receipt of the notice.
Termination of your rights under this section does not terminate the licenses of parties who
have received copies or rights from you under this License. If your rights have been
terminated and not permanently reinstated, you do not qualif y to receive new licenses for
the same material und er section 10.
9. Acceptance Not Required for Having Copies.
Y ou are not required to accept this License in order to receive or run a copy of the Program.
124
Ancillary propagation of a covered work occurring solely as a consequence of using
peer-to-peer transmission to receive a copy likewise does not require acceptance. However,
nothing other than this License grants you permission to propagate or modify any covered
work. These actions infringe copyright if you do not accept this License. Therefore, by
modifying or propagating a covered work, you indicate your acceptance of this Licen s e to
do so.
10. Automatic Licensing of Downstream Recipients.
Each time you convey a covered work, the recipient automatically receives a license from
the original licensors, to run, modify and propagate that work, subject to this License. You
are not responsible for enforcing compliance by third parties with this License.
An “entity transaction” is a transaction transferring control of an organization, or
substantially all assets of one, or subdividing an organization, or merging organizations. If
propagation of a covered work results from an entity transaction, each party to that
transaction who receives a copy of the work also receives whatever licenses to the work the
party's predecessor in interest had or could give under the previous paragraph, plus a right
to possession of the Corresponding Source of the work from the predecessor in interest, if
the predecessor has it or can get it with reasonable efforts.
You may not impose any further restrictions on the exercise of the rights granted or
affirmed under this License. For example, you may not impose a license fee, royalty, or
other charge for exercise of rights granted under this License, and you may not initiate
litigat ion (including a cross-claim or counterclaim in a lawsuit) a lle ging that any patent
claim is infringed by making, using, selling, offering for sale, or importing the Program or
any portion of it.
11. Patents.
A “contributor” is a copyright holde r who authori zes use un der this License o f the Progr am
or a work on which the Program is based. The work thus licensed is called the contributor's
“contributor version”.
A contributor's “essential patent claims” are all patent claims owned or controlled by the
contributor, whether already acquired or hereafter acquired, that would be infringed by
some manner, permitted by this License, of making, using, or selling its contributor version,
but do not include claims that would be infringed only as a consequence of further
modification of the contributor version. For purposes of this definition, “control” includes
the right to grant pa tent sublicens e s i n a m a nner consistent wi t h t he requireme nts o f this
125
License.
Each contributor grants you a non-exclusive, worldwide, royalty-free patent license under
the contributor's essential patent claims, to make, use, sell, offer for sale, import and
otherwise run, modify and propagate the contents of its contributor version.
In the following three paragraphs, a “patent license” is any express agreement or
commitment, however denominat ed, not to enforce a patent (such as an express
permission to practice a patent or covenant not to sue for patent infringement). To “grant”
such a patent license to a party means to make such an agreement or commitment not to
enforce a patent against the party.
If you convey a covered work, knowingly relying on a patent license, and the Corresponding
Source of the work is not a vail able for anyone to copy, free of charge and under the terms
of this License, through a publicly available network server or other readily accessible
means, then you m ust either (1) cause the Co rresponding Source to be so a vailable , or (2)
arrange to deprive yourself of the benefit of the patent license for this particular work, or (3)
arrange, in a manner consistent with the requirements of this License, to extend the patent
license to downstream recipients. “Knowingly relying” means you have actual knowledge
that, but for the patent license, your conveying the covered work in a country, or your
recipient's use of the covered work in a country, would infringe one or more identif iabl e
patents in that country that you have reason to believe are valid.
If, pursuant to or in connection with a single transaction or arrangement, you convey, or
propagate by procuring conveyance of, a covered work, and grant a patent license to some
of the parties receiving the covered work authorizing them to use, propagate, modify or
convey a specific copy of the covered work, then the patent license you grant is
automatically extended to all recipients of the covered work and works based on it.
A paten t license is “discriminatory” if it does not include within the scope of its coverage,
prohibits the exercise of , or i s conditioned on the non-exercise of one or more of the rights
that are specifi cally granted unde r this License. You may not convey a covered work if you
are a party to an arrangement with a third party that is in the business of distribut in g
software, under which you make payment to the third party based on the extent of your
activity of conveying the work, and under which the third party grants, to any of the parties
who would receive the covered work from you, a discriminatory p atent license (a) in
connection with copies of the covered work conveyed by you (or copies made from those
copies), or (b) primarily for and in connection with specific products or compilations that
126
contain the covered work, unless you entered into that arr angement, or that patent license
was granted, prior to 28 March 2007.
Nothing in this License shall be construed as excluding or limiting any implie d license or
other defenses t o in fringement that may otherwise be available to you under applicable
patent law.
12. No Surrender of Others' Freedom.
If conditions are imposed on you (whether by court order, agreement or otherwise) that
contradict the conditions of this License, they do not excuse you from the conditions of this
License. If you cannot convey a covered work so as to satisfy simultaneously your
obliga tio ns under this License and any othe r pertinent o bligations, then as a co nsequence
you may not convey it at all. For example, if you agree to terms that obligate you to collect
a royal ty for further conveying from those to whom you conve y the Program, the only wa y
you could satisfy both those terms and this License would be to refrain entirely from
conveying the Program.
13. Use with the GNU Affero General Public License.
Notwithstanding any other provision of this License, you have permission to link or combine
any covered work with a work licensed under version 3 of the GNU Affero General Public
License into a single combined work, and to convey the resulting work. The terms of this
License will continue to apply to the part which is the covered work, but the special
requirements of the GNU Affero General Public License, section 13, concerning interaction
through a network will apply to the combination as such.
14. Revised Versions of this License.
The Free Software Foundation may publish revised and/or new versions of the GNU General
Public License from time to time. Such new vers ions will be similar in spirit to th e present
version, but may differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program specifies that a
certain numbered version of the GNU General Public License “or any later version” applies
to it, you have the option of following the terms and conditions either of that numbered
version or of any later version published by the Free Software Foundation. If the Program
does not specify a version number of the GNU General Public License, you may choose any
version ever published by the Free Software Foundation.
If the Program specifies that a pro xy can decide which future versions of the GNU Gener al
127
Public License can be used, that proxy's public statement of acceptance of a version
permanently authorizes you to choose that version for the Program.
Later lice nse versions may give you addit ional or dif ferent per m issions. However, no
additional obligations are imposed on any author or copyright holder as a result of your
choosing to follow a later version.
15. Disclaimer of Warranty.
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE
LAW. EXCEPT WHEN O THERWISE ST A TED IN WRITING THE COPYRIGHT HOLDERS AND/OR
O THER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE
ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU.
SHOULD TH E PR O G R AM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NE C ESSARY
SERVICING, REPAIR OR CORRECTION.
16. Limit ation of Liability.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL
ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFI ES A ND /OR CONV E YS TH E
PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY
GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE
USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF
DA T A OR DA T A BEING RENDERED INACCURA TE OR LOSSES SUST AINED BY YOU OR THIRD
PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS),
EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
17. Interpretation of Sections 15 and 16.
If the disclaimer of warranty and limitation of liability provided above cannot be given local
legal effect according to their terms, reviewing courts shall apply local law that most closely
approximates an absolute waiver of all civil liability in connection with the Program, unless
a warranty or assumption of liability accompanies a copy of the Program in return for a fee.
END OF TERMS AND CONDITIONS
128
Appendix A: Product Complian ce Cl ass
FCC CE NAS Models
Class A Class A
TS-EC1679U-RP, TS-EC1279U-RP, TS-EC879U-RP,
TS-1679U-RP, TS-1279U-RP, TS-1270U-RP, TS-1263U-RP,
TS-1263U, TS-1253U-RP, TS-1253U, TS-879U-RP,
TS-870U-RP, TS-863U-RP, TS-853U-RP, TS-853U,
TS-453U-RP, TS-453U, TS-1079 Pro, TS-879 Pro, TS-
863U,
TS-463U, TS-463U-RP, TS-451U, TS-431U, TVS-871U-
RP,
TVS-1271U-RP
Class B Class B
TS-853S Pro, TS-453S Pro, TS-870 Pro, TS-853 Pro,
TS-670 Pro, TS-653 Pro, TS-470 Pro, TS-453 P ro, TS-253
Pro, TS-431+, TS-231+, TS-451S, TS-870, TS-851,
TS-670, TS-651, TS-470, TVS-863+, TVS-863, TVS-663,
TVS-463, TVS-471, TVS-671, TVS-871, TS-451, TS-
451+,
TS-431, TS-251, TS-251+, TS-251C, TS-231, T S-131,
TS-269H, TS-212P, TS-112P, HS-251, HS-251+, HS-210,
TS-453Bmini, TS-453mini, TS-563, IS-453S, TS-531P,
TS-531X, TS-253A, TS-453A, TS-653A, TS-853A, TS-
128,
TS-228, TAS-168, TS-268, TBS-453A, TS-831X, TS-
251A,
TS-451A, TS-1635, TVS-473, TVS-673, TVS-873