Table of Contents
QNAP TVS-872X User Manual
Displayed below is the user manual for TVS-872X by QNAP which is a product in the NAS & Storage Servers category. This manual has pages.
Related Manuals
TVS-x72X
TVS-672X
TVS-872X
User Guide
Document Version: 2
05/03/2021
Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TVS-x72X..................................................................................................................................... 4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 7
Components................................................................................................................................................. 7
Front Panel...............................................................................................................................................8
Rear Panel................................................................................................................................................9
System Board......................................................................................................................................... 11
Drive Numbering.....................................................................................................................................11
Installation Requirements........................................................................................................................... 12
Setting Up the NAS.....................................................................................................................................12
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 14
Drive Installation.....................................................................................................................................14
Replacing Memory Modules...................................................................................................................25
Installing Expansion Cards.....................................................................................................................30
Expansion Unit Installation..................................................................................................................... 35
QTS Installation.......................................................................................................................................... 38
Installing QTS Using Qfinder Pro........................................................................................................... 38
Installing QTS Using the Cloud Key....................................................................................................... 39
Installing QTS Using an HDMI Connection............................................................................................ 41
4. Basic Operations
Power Button.............................................................................................................................................. 42
Reset Button............................................................................................................................................... 42
USB One Touch Copy Button..................................................................................................................... 43
LCD Panel.................................................................................................................................................. 43
Viewing TCP/IP Settings........................................................................................................................ 43
Configuring TCP/IP Settings...................................................................................................................43
Viewing Drive Information.......................................................................................................................44
Viewing Volume Information................................................................................................................... 44
Viewing System Information...................................................................................................................44
Powering Off the NAS............................................................................................................................ 45
Restarting the NAS.................................................................................................................................45
Changing the LCD Password................................................................................................................. 45
LCD Error Messages..............................................................................................................................46
LEDs........................................................................................................................................................... 46
Audio Alert.................................................................................................................................................. 49
5. NAS Migration
NAS Migration Requirements..................................................................................................................... 50
Status and Setting Changes after NAS Migration.......................................................................................50
Migrating a NAS..........................................................................................................................................51
Migrating NAS Data Using HBS 3.............................................................................................................. 52
TVS-x72X User Guide
1
Preparing the Destination NAS...............................................................................................................52
Creating a One-Way Sync Job............................................................................................................... 53
Importing Local Users or Group Settings to the Destination NAS..........................................................54
6. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 56
Hot-swapping Failed Drives........................................................................................................................56
Support and Other Resources.................................................................................................................... 57
7. Glossary
Cloud Key................................................................................................................................................... 58
myQNAPcloud Link.....................................................................................................................................58
myQNAPcloud............................................................................................................................................ 58
Qfinder Pro................................................................................................................................................. 58
QNAP ID..................................................................................................................................................... 58
QTS.............................................................................................................................................................58
8. Notices
Limited Warranty.........................................................................................................................................59
Disclaimer................................................................................................................................................... 59
GNU Public License....................................................................................................................................59
CE Notice....................................................................................................................................................67
FCC Notice................................................................................................................................................. 67
VCCI Notice................................................................................................................................................ 68
BSMI Notice................................................................................................................................................68
SJ/T 11364-2006.........................................................................................................................................68
2
1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TVS-x72X User Guide
Preface 3
2. Product Overview
This chapter provides basic information about the QNAP device.
About the TVS-x72X
The TVS-x72X is a high-performance NAS powered by an Intel® Core™ i3 processor and supports up to 64
GB of DDR4 memory. The TVS-x72X comes in 6-drive bay and 8-drive bay models. It features an HDMI port
for external displays and a USB One Touch Copy port for quick backup and data transfer, with a built-in
10GbE connectivity port that provides multiple network speeds for boosted virtualization performance. The
TVS-x72X also supports M.2 NVMe SSDs for cache acceleration and two PCIe expansion slots to expand
the NAS application capacity.
Hardware Specifications
Warning
If your QNAP product has hardware defects, return the product to QNAP or a QNAP-authorized
service center for maintenance or replacement. Any attempt to repair or perform maintenance
procedures on the product by you or an unauthorized third party invalidates the warranty.
QNAP is not responsible for any damage or data loss caused by unauthorized modifications
and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specifications are subject to change without prior notice. To see the latest specifications,
go to https://www.qnap.com.
Ordering P/N Drive bays Memory Power supply
TVS-672X-i3-8G 6 8 GB Single
TVS-872X-i3-8G 8 8 GB Single
Component TVS-672X-i3-8G TVS-872X-i3-8G
Processor
CPU Intel® Core™ i3-8100T
Frequency 4 core/4-thread/3.1 GHz
Architecture x86 64-bit
Encryption engine AES-NI
Memory
Pre-installed
memory
8 GB RAM: 1 x 8 GB DDR4 SODIMM
Memory slots 2 x DDR4 SODIMM
Important
• Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more than
one memory slot, use QNAP modules with identical
specifications.
• Using unsupported modules may degrade performance, cause
errors, or prevent the operating system from starting.
TVS-x72X User Guide
Product Overview 4
Component TVS-672X-i3-8G TVS-872X-i3-8G
Maximum memory 64 GB RAM: 2 x 32 GB
Flash memory 5 GB (dual-boot OS protection)
Storage
Drive bays 6 x 3.5-inch SATA 6 Gbps 8 x 3.5-inch SATA 6 Gbps
Tip
The drive bays are backward compatible with SATA 3 Gbps drives.
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
M.2 SSD slots 2 x PCIe Gen 3 x 2 NVMe
M.2 SSD form
factor
2280
SSD cache
acceleration support
3.5-inch drive bays: 1 to 6 3.5-inch drive bays: 1 to 8
• M.2 SSD slots: 1 to 2
• M.2 SSD slots on an M.2 SSD expansion card
Hot-swapping The device supports hot-swapping drives except for the following:
• M.2 SSDs
• SSD cache drives
Network
10 Gigabit Ethernet
port
1 x 10 GBase-T RJ45
Note
This 10 GBase-T port provides 5 network connection speeds:
10G, 5G, 2.5G, 1G, and 100 M.
Gigabit Ethernet
ports
2 x GbE RJ45
Wake-on-LAN No
External I/O Ports & Expansion Slots
PCIe slots • 1 x PCIe 3.0 x16
• 1 x PCIe 3.0 x4 (PCH)
TVS-x72X User Guide
Product Overview 5
Component TVS-672X-i3-8G TVS-872X-i3-8G
USB ports Front:
1 x USB 3.2 Gen 2 (10Gbps) 5V/1A Type-A
Note
This USB port supports One Touch Copy.
Rear:
• 1 x USB 3.2 Gen 2 (10Gbps) 5V/1A Type-A
• 1 x USB 3.2 Gen 1 Type-A
• 2 x USB 3.2 Gen 2 (10Gbps) 5V/3A Type-C
HDMI ports 1 x HDMI 2.0 (up to 3840 x 2160 resolution at 60Hz)
Interface Monochrome backlit LCD display
IR sensor 1
Note
The IR sensor requires a graphics card.
The QNAP RM-IR004 remote control is an optional separate
purchase.
Buttons • LCD enter
• LCD select
• Power
• Reset
• USB One Touch Copy
Dimensions
Form factor Tower
Dimensions (H x W
x D)
188.2 x 264.3 x 279.6 mm
(7.41 x 10.41 x 11.01 in)
188.2 x 329.3 x 279.6 mm
(7.41 x 12.96 x 11.01 in)
Net weight 8.07 kg
(17.79 lbs)
9.19 kg
(20.26 lbs)
Others
Power supply unit 250W, 100-240V AC, 50/60 Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Sound level 23.8 dB(A) 24.2 dB(A)
Note
The sound level was tested at a bystander position, which is within
one meter of the NAS. The test NAS operated at low speed with
the maximum number of drives installed.
Fans • System: 1 x 120mm, 12V DC fan
• CPU: 2 x 60mm blower fans
• System: 2 x 120mm, 12V DC fans
• CPU: 2 x 60mm blower fans
Operating
temperature
0˚C to 40˚C (32˚F to 104˚F)
TVS-x72X User Guide
Product Overview 6
Component TVS-672X-i3-8G TVS-872X-i3-8G
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
For the list of compatible expansion cards, go to https://www.qnap.com/compatibility
Package Contents
Item Quantity
TVS-x72X 1
Power cord 1
Ethernet cables 1 x 10 GbE (Cat 6a)
Screws for 3.5-inch drives • TVS-672X: 18
• TVS-872X: 24
Screws for 2.5-inch drives • TVS-672X: 18
• TVS-872X: 24
Drive tray keys 2
Heatsinks for M.2 SSDs 2
Quick Installation Guide (QIG) 1
Components
TVS-x72X User Guide
Product Overview 7
Front Panel
TVS-x72X
No. Component No. Component
1 LCD panel 7 USB One Touch Copy button
2 LCD enter button 8 IR sensor
3 LCD select button 9 M.2 SSD LEDs
4 Drive LEDs 10 LAN LED
5 Power button 11 USB LED
6 USB 3.2 Gen 2 One Touch Copy Type-A port 12 Status LED
TVS-x72X User Guide
Product Overview 8
Rear Panel
TVS-672X
Tip
Only Gigabit Ethernet ports support Wake-on-LAN configurations.
No. Component No. Component
1 Power input 9 10 Gigabit Ethernet port (RJ45)
2 System fan 1 10 HDMI 2.0 port
3 System fan 2 11 PCIe full-height covers
4 Kensington security slot 12 Reset button
5 Gigabit Ethernet ports (RJ45) 13 10 Gigabit Ethernet activity LED
6 USB 3.2 Gen 2 5V/1A (10Gbps) Type-A port 14 10 Gigabit Ethernet speed LED
7 USB 3.2 Gen 2 5V/3A (10Gbps) Type-C ports 15 Gigabit Ethernet activity LED
8 USB 3.2 Gen 1 Type-A port 16 Gigabit Ethernet speed LED
TVS-x72X User Guide
Product Overview 9
TVS-872X
Tip
Only Gigabit Ethernet ports support Wake-on-LAN configurations.
No. Component No. Component
1 Kensington security slot 9 10 Gigabit Ethernet port (RJ45)
2 Power input 10 HDMI 2.0 port
3 System fan 1 11 PCIe full-height covers
4 System fan 2 12 Reset button
5 Gigabit Ethernet ports (RJ45) 13 10 Gigabit Ethernet activity LED
6 USB 3.2 Gen 2 5V/1A (10Gbps) Type-A port 14 10 Gigabit Ethernet speed LED
7 USB 3.2 Gen 2 5V/3A (10Gbps) Type-C ports 15 Gigabit Ethernet activity LED
8 USB 3.2 Gen 1 Type-A port 16 Gigabit Ethernet speed LED
TVS-x72X User Guide
Product Overview 10
System Board
No. Component No. Component
1 PCIe slot 1 (PCIe 3.0 x16) 4 M.2 SSD slot 1
2 PCIe slot 2 (PCIe 3.0 x4) 5 Memory slot 1
3 M.2 SSD slot 2 6 Memory slot 2
Drive Numbering
TVS-672X
TVS-x72X User Guide
Product Overview 11
TVS-872X
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
• Free from objects that may obstruct NAS ventilation or apply
pressure to the NAS or power cord
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Flat head screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or
installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
TVS-x72X User Guide
Product Overview 12
2. Verify that the intake vents on the bottom of the case are unobstructed.
3. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Drives on 3.5-inch Trays
•Installing 2.5-inch Drives on 3.5-inch Trays
•Installing M.2 Solid-State Drives
4. Optional: Install expansion cards.
For details, see Installing Expansion Cards.
5. Optional: Connect the expansion units.
For details, see Expansion Unit Installation.
6. Connect the power cord and all applicable cables.
7. Power on the NAS.
8. Install QTS.
TVS-x72X User Guide
Product Overview 13
3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
The TVS-x72X is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid-state drives, and M.2
solid-state drives.
Installing 3.5-inch Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Optional: Unlock the tray.
Note
The preinstalled drive trays come unlocked.
Important
Ensure the drive tray keys are stored in a safe place.
b. Pull the handle to release the tray.
TVS-x72X User Guide
Installation and Configuration 14
c. Pull the tray out.
3. Install a drive on the tray.
a. Remove the fastening panels from the sides of the drive tray.
b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
c. Attach the fastening panels to lock the drive to the tray.
TVS-x72X User Guide
Installation and Configuration 15
d. Optional: Attach the screws.
Important
QNAP recommends attaching the screws to the drive trays during transport.
4. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
TVS-x72X User Guide
Installation and Configuration 16
c. Lock the tray.
5. Power on the NAS.
Installing 2.5-inch Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
TVS-x72X User Guide
Installation and Configuration 17
a. Optional: Unlock the tray.
Note
The preinstalled drive trays come unlocked.
Important
Ensure the drive tray keys are stored in a safe place.
b. Pull the handle to release the tray.
c. Pull the tray out.
3. Install a drive on the tray.
TVS-x72X User Guide
Installation and Configuration 18
a. Remove the right fastening panel from the drive tray.
Important
QNAP recommends attaching the screws to the drive trays during transport.
b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
c. Attach the screws.
4. Load the tray into the bay.
TVS-x72X User Guide
Installation and Configuration 19
a. Insert the tray into the bay.
b. Push the handle.
c. Lock the tray.
5. Power on the NAS.
Installing M.2 Solid-State Drives
The device has two M.2 SSD slots on the system board.
For details, see System Board.
For a list of compatible M.2 SSDs, go to http://www.qnap.com/compatibility.
TVS-x72X User Guide
Installation and Configuration 20
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
Note
• QNAP recommends installing heatsinks on the M.2 SSD controllers to enhance cooling
efficiency and to ensure consistent performance.
• Before installing non-QNAP heatsinks, ensure that they are of the appropriate size and
shape.
1. Power off the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Remove the screws that secure the case cover to the chassis.
b. Slide the cover back.
c. Lift the cover until it is completely detached from the chassis.
TVS-x72X User Guide
Installation and Configuration 21
5. Place the device on its right side.
6. Install a heatsink on the M.2 SSD.
a. Locate the controller on the M.2 SSD.
Note
The controller location varies depending on the model and manufacturer of the M.2 SSD.
For details, refer to the documentation or contact the manufacturer.
b. Remove the protective film from the heatsink.
c. Install the heatsink on the controller.
TVS-x72X User Guide
Installation and Configuration 22
7. Install the M.2 SSD.
a. Pull out the pushpin.
b. Insert the M.2 SSD into the slot.
TVS-x72X User Guide
Installation and Configuration 23
c. Insert the pushpin to secure the drive.
8. Place the device in its normal upright position.
9. Attach the case cover.
a. Slide the cover down until it is completely connected to the chassis.
b. Slide the cover forward.
c. Attach the screws to the back of the NAS.
TVS-x72X User Guide
Installation and Configuration 24
10. Connect all cables and external attachments.
11. Connect the power cord to the electrical outlet.
12. Power on the device.
Replacing Memory Modules
The TVS-x72X has two memory slots. You can increase the memory capacity of the NAS by upgrading
memory modules.
Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP
memory modules from authorized resellers.
Warning
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the device.
2. Disconnect the power cord from the electrical outlet.
TVS-x72X User Guide
Installation and Configuration 25
3. Disconnect all cables and external attachments.
4. Remove each drive tray.
Important
Remember the number of each drive. The drive trays will need to be returned to their original
bays.
For details, see Drive Numbering.
a. Optional: Unlock the tray.
b. Pull the handle to release the tray.
c. Pull the tray out.
5. Place the device on its right side.
TVS-x72X User Guide
Installation and Configuration 26
6. Optional: Remove an existing module.
a. Push the retention clips outward simultaneously to release the module.
b. Verify that the module has tilted upward and is completely released from the slot.
Warning
Attempting to remove a module that is not completely released may damage the module and
the motherboard.
c. Hold the module by the edges.
d. Carefully slide the module out of the slot.
TVS-x72X User Guide
Installation and Configuration 27
Warning
• Do not touch the internal components, particularly the metal connectors.
• Do not bend the module.
7. Install a new module.
a. Align the notch with the ridge in the slot.
b. Insert the module into the slot.
c. Verify that the metal connectors are completely inserted into the slot.
d. Carefully press down on the module until the retention clips lock the module into place.
8. Place the device in its normal upright position.
9. Return drive trays into their original bays.
a. Slide the drive tray into the drive bay.
TVS-x72X User Guide
Installation and Configuration 28
b. Lock the tray.
10. Connect all cables and external attachments.
11. Power on the device.
12. Verify that the module is recognized by the device.
a. Log on to QTS as administrator.
b. Go to Control Panel > System > System Status > Hardware Information .
c. Check the value for Total memory.
TVS-x72X User Guide
Installation and Configuration 29
Installing Expansion Cards
The device supports selected expansion cards, some of which require QNAP PCIe brackets. QNAP-branded
expansion cards purchased from the company website are shipped with the brackets necessary to fit the
device.
Warning
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Check the expansion cards and brackets supported by your model on the QNAP website.
a. Go to www.qnap.com/compatibility.
b. Click Search by NAS.
c. Specify the number of bays and the specific model of your NAS.
d. Under Category, select the component or device type.
e. Locate a specific component or device model in the list.
f. Optional: Click the corresponding Note icon to view more information.
2. Power off the device.
3. Disconnect the power cord from the electrical outlet.
4. Disconnect all cables and external attachments.
5. Remove the case cover.
a. Remove the screws that secure the case cover to the chassis.
b. Slide the cover back.
c. Lift the cover until it is completely detached from the chassis.
TVS-x72X User Guide
Installation and Configuration 30
6. Remove the power supply unit.
Warning
To avoid potential battery explosion, causing injury or damage to components, ensure that you
replace the existing battery with a battery of the same type.
a. Disconnect the power supply cables.
b. Remove the screws that secure the unit to the chassis.
c. Remove the unit from the chassis.
TVS-x72X User Guide
Installation and Configuration 31
7. Remove the PCIe cover.
a. Remove the screw that secures the cover to the bracket.
b. Pull the cover away from the slot.
8. Install the expansion card.
a. Hold the card by the edges.
b. Insert the card into the slot.
c. Attach the screw.
TVS-x72X User Guide
Installation and Configuration 32
9. Install the power supply unit.
a. Install the unit on the chassis.
b. Attach the screws that secure the unit to the chassis.
TVS-x72X User Guide
Installation and Configuration 33
c. Connect the power supply cables.
10. Attach the case cover.
a. Slide the cover down until it is completely connected to the chassis.
b. Slide the cover forward.
c. Attach the screws to the back of the device.
11. Connect all cables and external attachments.
12. Connect the power cord to the electrical outlet.
13. Power on the device.
TVS-x72X User Guide
Installation and Configuration 34
Expansion Unit Installation
The device supports SAS expansion units, SATA JBOD expansion units, and USB expansion units. For
details, please see the table below.
You can purchase storage expansion accessories from QNAP or an authorized reseller.
For details, go to https://shop.qnap.com/.
For the list of compatible expansion units and the maximum number of applicable expansion units, go to
http://www.qnap.com/go/compatibility-expansion.
Expansion Unit
Model
Description Required Accessories
TL-D400S • Uses a SATA 6 Gbps (SFF-8088)
interface
• Supports SATA/HDD/SSD
• 1 x SFF-8088 connector cable
• QXP-400eS-A1164 host bus adapter
TL-D800S • Uses a SATA 6 Gbps (SFF-8088)
interface
• Supports SATA/HDD/SSD
• 2 x SFF-8088 connector cables
• QXP-800eS-A1164 host bus adapter
TL-D1600S • Uses a SATA 6 Gbps (SFF-8088)
interface
• Supports SATA/HDD/SSD
• 4 x SFF-8088 to SFF-8644 connector
cables
• QXP-1600eS host bus adapter
TL-R400S • Uses a SATA 6 Gbps (SFF-8088)
interface
• Supports SATA/HDD/SSD
• 1 x SFF-8088 connector cable
• QXP-400eS-A1164 host bus adapter
• RAIL-B02
TL-R1200S-RP • Uses a SATA 6 Gbps (SFF-8088)
interface
• Supports SATA/HDD/SSD
• 3 x SFF-8088 to SFF-8644 connector
cables
• QXP-1600eS host bus adapter
• RAIL-B02
TL-D800C • Uses a USB 3.2 Gen 2 Type-C
interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to Type-C
cable
• USB 3.2 Gen 2 Type-C to Type-C
cable
TR-002 • Uses a USB 3.2 Gen 2 Type-C
interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to Type-C
cable
• USB 3.2 Gen 2 Type-C to Type-C
cable
TR-004 • Uses a USB 3.2 Gen 1 Type-C
interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to Type-C
cable
• USB 3.2 Gen 2 Type-C to Type-C
cable
TVS-x72X User Guide
Installation and Configuration 35
Expansion Unit
Model
Description Required Accessories
TR-004U • Uses a USB 3.2 Gen 1 Type-C
interface
• Supports SATA drives
• USB 3.2 Gen 1 Type-A to Type-C
cable
• USB 3.2 Gen 2 Type-C to Type-C
cable
• RAIL-B02
Connecting SATA Expansion Units
To connect the TVS-x72X to SATA JBOD expansion units, a host bus adapter must be installed on the NAS.
For required accessories details, see Expansion Unit Installation.
1. Power off the NAS.
2. Install a host bus adapter on the PCIe slot.
For details, see Installing Expansion Cards.
Important
The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a
host device. Third-party host bus adapters are not compatible with QNAP JBOD enclosures.
3. Connect the expansion units to the NAS using the following topology.
4. Power on the SATA JBOD expansion units.
5. Power on the NAS.
6. Verify that the expansion units are recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
TVS-x72X User Guide
Installation and Configuration 36
c. Verify that the expansion units are listed.
Connecting USB Expansion Units
To connect the device to USB expansion units, USB Type-A to USB Type-C cables or USB Type-C to USB
Type-C cables are required.
For required accessories details, see Expansion Unit Installation.
1. Verify that the NAS is powered off.
2. Connect the expansion unit to the NAS.
a. Connect the USB cable to the USB Type-C port on the expansion unit.
b. Connect the USB cable to a USB 3.2 Gen 2 Type-A port on the NAS.
3. Power on the expansion units.
4. Power on the NAS.
5. Verify that the expansion units are recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
c. Verify that the expansion units are listed.
6. Optional: Troubleshoot abnormal USB connection speed.
a. Power off the NAS.
b. Power off the expansion units.
c. Disconnect all USB cables.
d. Wait 10 seconds.
TVS-x72X User Guide
Installation and Configuration 37
e. Replug the USB connectors.
Important
• Plug each connector all the way in to its corresponding USB port in one smooth action.
• Follow the previous steps to reconnect the expansion units to the NAS.
QTS Installation
Method Description Requirements
Qfinder Pro installation
(Recommended)
If the NAS is connected to your local
area network, you can do the
following:
• Locate the NAS using Qfinder
Pro.
• Complete the steps in the Smart
Installation Guide wizard.
• Computer
• Network cable
• Qfinder Pro installer
Cloud installation If the NAS is connected to the
internet, you can do the following:
• Scan the QR code on the NAS.
• Specify the Cloud Key.
• Log into your myQNAPcloud
account.
• Use myQNAPcloud Link to
remotely access your NAS.
• Complete the steps in the Smart
Installation Guide wizard.
• Computer or mobile device
• myQNAPcloud account
• Cloud Key
Local installation If the NAS supports HDMI output,
you can do the following:
• Connect the NAS to the required
hardware.
• Complete the steps in the Smart
Installation Guide wizard.
• Monitor
• HDMI cable
• USB keyboard or Remote control
(not available on all models)
Installing QTS Using Qfinder Pro
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Power on the NAS.
2. Connect the NAS to your local area network.
3. Run Qfinder Pro on a computer that is connected to the same local area network.
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Note
To download Qfinder Pro, go to https://www.qnap.com/utilities.
4. Locate the NAS in the list and then double-click the name or IP address.
The Smart Installation Guide opens in the default web browser.
5. Click Start Smart Installation Guide.
The Enter the NAS name and administrator’s password screen appears.
6. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
7. Click Next.
The Set the date and time screen appears.
8. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
9. Click Next.
The Configure the network settings screen appears.
10. Select Obtain an IP address automatically (DHCP).
11. Click Next.
The Cross-platform file transfer service screen appears.
12. Select the types of devices that you will use to access shared folders on the NAS.
13. Click Next.
The Summary screen appears.
14. Review the settings.
15. Click Apply.
A confirmation message appears.
Warning
Clicking Confirm deletes all data on the drive before installing QTS.
16. Click Confirm.
QTS is installed.
Installing QTS Using the Cloud Key
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Power on the NAS.
2. Connect the NAS to the internet.
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3. Go to the QNAP Cloud Installation page using one of the following methods:
• On your computer, go to http://install.qnap.com/.
• Scan the QR code on the NAS using a mobile device.
The web page lists all the uninitialized QNAP NAS devices on the local network.
4. Find your NAS from the list and then click Initialize.
Note
If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the
NAS.
The installation wizard opens in the default web browser.
5. Create an account or sign in to myQNAPcloud.
Note
You must return to this page to complete the installation after creating an account.
6. Specify the myQNAPcloud device name for the NAS.
Note
• The myQNAPcloud device name is used when remotely accessing the NAS.
• For security purposes, the myQNAPcloud Link remote connection service will be disabled
on your NAS after initialization. You can enable it by connecting to QTS through LAN and
then installing myQNAPcloud Link.
7. Click Next.
The Smart Installation Guide opens in the default web browser.
8. Click Start Smart Installation Guide.
9. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
10. Click Next.
The Set the date and time screen appears.
11. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
12. Click Next.
The Configure the network settings screen appears.
13. Select Obtain an IP address automatically (DHCP).
14. Click Next.
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The Cross-platform file transfer service screen appears.
15. Select the types of devices that you will use to access shared folders on the NAS.
16. Click Next.
The Summary screen appears.
17. Review the settings.
18. Click Apply.
A confirmation message appears.
Warning
Clicking Confirm deletes all data on the drive before installing QTS.
19. Click Confirm.
QTS is installed.
Installing QTS Using an HDMI Connection
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Connect an HDMI display to the NAS.
2. Connect a USB keyboard to the NAS or prepare the QNAP IR remote control (not available on all
models).
3. Power on the NAS.
The Welcome screen of the Smart Installation Guide appears.
4. Select Start Smart Installation Guide.
5. Select No, skip this process.
NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
For details on enabling multimedia functions on QTS, see the System Administration section of the
QTS User Guide.
6. Select Configure later.
For details on configuring disks, see the Storage & Snapshots section of the QTS User Guide.
7. Review the settings.
8. Click Next.
The Summary screen appears.
9. Review the settings.
10. Click Next.
The Confirm screen appears.
Warning
Clicking Next deletes all data on the drive before installing QTS.
11. Click Next.
QTS is installed.
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4. Basic Operations
This chapter describes basic NAS operations.
Power Button
Operation User Action Result
Power on Press the button once. The device powers on.
Power off Press and hold the button for 1.5
seconds.
The device powers off.
Force power off Press and hold the button for 5 seconds. The device powers off.
Important
Use this method only when
the device is unresponsive.
Reset Button
Operation User Action Result
Basic system reset Press and hold the
button for 3 seconds.
The following settings are reset to default:
• System administrator password: The default password
is the first MAC address in uppercase letters without
special characters. For example, if the first MAC
address is 00-08-9B-F6-15-75, then the admin
password will be 00089BF61575.
Tip
You can find the first MAC address using
Qfinder Pro. A label attached to the device
also lists the address as MAC1.
• TCP/IP configuration:
• Obtain IP address settings automatically via
DHCP
• Disable jumbo frames
• If port trunking is enabled (multi-LAN models
only), the port trunking mode is reset to “Active
Backup (Failover)”.
• System port: 8080 (system service port)
• Security level: Low (Allow all connections)
• LCD panel password: (blank)
• VLAN: Disabled
Advanced system
reset
Press and hold the
button for 15 seconds.
The default factory settings are restored.
To retrieve old data after an advanced system reset,
recreate the previous folder structure on the NAS.
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USB One Touch Copy Button
The USB One Touch Copy button allows you to copy data backups from a USB device to the NAS or from
the NAS to a USB device.
This feature supports incremental backups. The NAS only copies files that were modified or added after the
last backup.
LCD Panel
The LCD panel allows you to perform the following operations:
• Restart and power off the device
• Configure or change the LCD panel password
• View and configure network settings
• View information on the system, physical disks, and volumes
Viewing TCP/IP Settings
You can view the following settings for each network adapter on the NAS.
• IP address
• Subnet mask
• Default gateway
• Primary DNS
• Secondary DNS
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press and hold Enter.
The panel displays the IP address of the first network adapter.
4. Press and hold Select to view the next TCP/IP screen.
Repeat this step as necessary.
Configuring TCP/IP Settings
You can configure the following settings for each network adapter on the device:
• IP address
• Subnet mask
• Default gateway
• Primary DNS
• Secondary DNS
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1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press and hold Enter.
The panel displays the IP address of the first network adapter.
4. Press Select repeatedly until the panel displays Enter Network Settings.
5. Press and hold Enter.
The panel displays the configurable network settings.
6. Press Select and then Enter to configure the settings.
Viewing Drive Information
The LCD panel can display the temperature and capacity of each drive installed in the NAS.
1. Press Enter or Select.
The panel displays the NAS name and the QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Enter repeatedly until the panel displays Main Menu 2. Physical disk.
4. Press and hold Enter.
The panel displays the temperature and capacity of the drive in bay 1.
5. Press and hold Select.
Repeat this step as necessary.
The panel displays the temperature and capacity of the next drive.
Viewing Volume Information
The LCD panel can display the name and capacity of each volume.
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Enter repeatedly until the panel displays Main Menu 3. Volume.
4. Press and hold Enter.
The panel displays the name and capacity of the first volume.
5. Press and hold Select.
Repeat this step as necessary.
The panel displays the name and capacity of the next volume.
Viewing System Information
The LCD panel can display the CPU temperature, system temperature, and system fan speed.
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1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Enter repeatedly until the panel displays Main Menu 4. System.
4. Press and hold Enter.
The panel displays the CPU and system temperature.
5. Press and hold Select.
The panel displays the system fan speed.
Powering Off the NAS
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Enter repeatedly until the panel displays Main Menu 5. Shut down.
4. Press and hold Enter.
The NAS powers off.
Restarting the NAS
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Enter repeatedly until the panel displays Main Menu 6. Reboot.
4. Press and hold Enter.
The NAS restarts.
Changing the LCD Password
Specifying a password for the LCD panel prevents unauthorized access.
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Enter repeatedly until the panel displays Main Menu 7. Password.
4. Press and hold Enter.
The Change Password screen appears.
5. Select Yes by pressing and holding Enter.
The New Password screen appears.
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6. Press Select and Enter to specify a new password.
• Specify a password.
• Length: 1-8 characters
• Valid characters: 0-9
• To delete a password, leave the password field blank.
• Move the cursor to OK.
Button Usage
Enter Move to the next item in the New Password screen.
Select Change a character in the New Password and Verify Password
screens.
7. Press Enter.
The NAS saves the password.
LCD Error Messages
System Message Description
Sys. Fan Failed System fan has failed.
Sys. Overheat System has overheated.
HDD Overheat Drive has overheated.
CPU Overheat CPU has overheated.
Network Lost LAN 1 and LAN 2 disconnected in failover or load-balancing mode.
LAN [number] Lost LAN [number] has disconnected.
HDD Failure Drive has failed.
Vol [number] Full Volume [number] is full.
HDD Ejected Drive has ejected.
Vol [number] Degraded Volume [number] is in degrade mode.
Vol [number] Unmounted Volume [number] has unmounted.
Vol [number] Inactive Volume [number] is inactive.
LEDs
LEDs indicate the system status and related information when the device is powered on. The following LED
information applies only when the drive is correctly installed and when the device is connected to the
network or to a host.
For details on the location of the LEDs, see Components.
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LED Status Description
System Status Flashes green and red
alternately every 0.5
seconds
• The drive is being formatted.
• The device is being initialized.
• The operating system is being updated.
• RAID rebuilding is in progress.
• Online RAID Capacity Expansion is in progress.
• Online RAID Level Migration is in progress.
• The firmware is being updated.
Important
When updating the firmware, do not remove
the power cord or USB cable, and do not
force-exit the application.
Red • The drive is invalid.
• The disk volume has reached its full capacity.
• The disk volume is about to reach its full capacity.
• The system fan is not functioning.
• An error occurred when accessing (read/write) the
data.
• A bad sector is detected on the hard drive.
• The device is in degraded read-only mode (two
member drives failed in RAID 5 or RAID 6 but the data
can still be read).
• A hardware self-test error occurred.
Flashes red every 0.5
seconds
The device is in degraded mode (one member drive failed
in RAID 1, RAID 5, or RAID 6).
Flashes red once The device has received a command from the remote
control.
Green The device is ready.
Flashes green every 0.5
seconds
• The device is not configured.
• A drive is not formatted.
Flashes orange The device is in sleep mode.
Off • All drives are in standby mode.
• The device is powered off.
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LED Status Description
Drive Flashes red The data is being accessed and a read/write error occurs
during the process.
Red A drive read/write error occurred.
Flashes green Data is being accessed.
Green The drive is ready.
Off No drive was detected.
M.2 SSD Flashes red The data is being accessed and a read/write error occurs
during the process.
Red A drive read/write error occurred.
Flashes green Data is being accessed.
Green The drive is ready.
Off No drive was detected.
LAN Orange • The network connection is operating.
• The network connection is operating at 1 Gbps.
• The network connection is operating at 10 Gbps.
Note
The LAN LED can only detect the device՚s
in-built Ethernet port connections. It cannot
detect network expansion cards՚ Ethernet
port connection status.
Flashes orange The device is being accessed from the network.
Off The device is not connected to a network.
Multi-Gigabit
speed
Green The network connection is operating at 10 Gbps.
Orange • The network connection is operating at 5 Gbps.
• The network connection is operating at 2.5 Gbps.
• The network connection is operating at 1 Gbps.
Off The network connection is operating at 100 Mbps.
Multi-Gigabit
activity
Orange A network connection has been established.
Flashes orange The device is being accessed on this network.
Off There is no network connection.
Gigabit Ethernet
speed
Green The network connection is operating at 1 Gbps.
Orange The network connection is operating at 100 Mbps.
Off There is no network connection.
Gigabit Ethernet
activity
Green A network connection has been established.
Flashes green The device is being accessed from the network.
Off There is no network connection.
USB Blue A USB device connected to the front USB port is detected.
Off No USB expansion unit has been detected.
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LED Status Description
USB One Touch
Copy
Flashes blue every 0.5
seconds
• A USB device connected to the USB One Touch Copy
port is detected.
• A USB device connected to the front USB port is being
removed from the device.
• A USB device connected to the front USB port is being
accessed.
Blue A USB device is detected in the front USB port.
Off No USB device is detected.
Audio Alert
Duration Frequency Description
Short beep (0.5 seconds) 1 • The NAS is starting up.
• The NAS is shutting down.
• When the reset button is pressed for 3 seconds,
the NAS resets configurations.
• When the reset button is pressed for 10
seconds, the NAS resets configurations and
reboots.
• The operating system was updated.
3 • The NAS data cannot be copied to the external
storage device connected to the front USB port.
• The firmware was updated.
Long beep (1.5 seconds) 3 (every 5 minutes) The system fan is not functioning.
2 • The storage pool is about to reach full capacity.
• The disk volume is about to reach its full
capacity.
• The disk volume has reached its full capacity.
• The drives are in degraded mode.
• The drive is rebuilding.
• A drive is plugged in or out.
1 • The NAS was powered off by force shutdown
(hardware shutdown).
• The NAS was powered on successfully and is
ready.
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5. NAS Migration
You can migrate data and settings from your current NAS to another NAS model with minimal disruptions by
installing all the hard drives from the source NAS to the destination NAS. RAID configuration and other
settings are retained on the destination NAS after migration.
NAS Migration Requirements
You can only migrate drives to specific NAS models, depending on your source NAS. For the list of NAS
models compatible with direct NAS migration, see https://www.qnap.com/en/nas-migration.
Your device must meet the following requirements:
• QTS NAS supports several types of NAS migration:
• ARM NAS to an ARM NAS
• x86 NAS to an x86 NAS
• ARM NAS to an x86 NAS
Note
You cannot migrate from an x86 NAS to an ARM NAS.
• The destination NAS must run on the same QTS version as the source NAS (or later).
• The destination NAS must have sufficient free drive bays to accommodate all the drives that you are
migrating from the source NAS.
For NAS models that do not support NAS migration, you can migrate existing data using HBS 3. For details,
see Migrating NAS Data Using HBS 3.
Status and Setting Changes after NAS Migration
The status of NAS data and settings varies after migration.
Data and Settings After NAS Migration
Registered myQNAPcloud name Your registered myQNAPcloud name is not migrated.
Encrypted disk volumes If the NAS does not support file system encryption,
encrypted disk volumes are not migrated.
Warning
To prevent data loss, back up and save the
encryption keys of encrypted disk volumes in a
safe place. You can also choose to decrypt
disk volumes before migration.
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Data and Settings After NAS Migration
Shared folders All shared folders and the downloaded files stored in them
are retained.
Warning
To prevent data loss, back up and save
encryption keys or passwords of encrypted
shared folders in a safe place before
migration.
Important
Folder permissions on the destination NAS
must be reconfigured after migration.
Network • If the number of network ports or network port
specifications on the destination NAS is different from
the source NAS, the following network and virtual
settings may change and require reconfiguration: port
trunking, virtual machines, Thunderbolt, USB
QuickAccess, and more.
• You must reconfigure network settings when the source
NAS is running on QTS 4.3.5 or earlier versions.
Windows AD configuration Windows AD configurations must be reconfigured.
Licenses Licenses are not migrated.
Warning
To prevent losing all your software licenses,
QNAP recommends deactivating licenses on
the source NAS before data migration.
Applications If the destination NAS has less RAM than the source NAS,
the following features and applications might not function:
Virtualization Station, Qsirch, and Snapshots.
Services Only services supported by the destination NAS are
available.
Multimedia features Some multimedia features are disabled by default.
Migrating a NAS
Important
Before performing NAS migration, ensure that you understand all requirements and
possible changes after migration.
For details see the following topics:
•NAS Migration Requirements
•Status and Setting Changes After NAS Migration
1. Power off the source NAS and the destination NAS.
2. Remove the drives.
Important
QNAP recommends following the source NAS drive order when installing the drives. Take note
of the drive tray order when removing the drives.
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a. Remove the drives from the source NAS.
b. Remove the drive trays from the destination NAS.
3. Install the drives.
a. Install source NAS drives onto the destination NAS drive trays.
b. Insert the drive trays into the destination NAS.
4. Power on the destination NAS.
5. Log on to QTS as an administrator on the destination NAS.
The destination NAS automatically checks for the latest firmware update.
Migrating NAS Data Using HBS 3
For NAS models that do not support direct migration, you can initialize the destination NAS then copy data
from the source NAS to the destination NAS using HBS 3.
Preparing the Destination NAS
1. Log on to QTS.
2. Create one or more storage pools.
For details, see the Creating a Storage Pool topic in the QTS user guide.
3. Create one or more volumes.
For details, see the Volume Creation topic in the QTS user guide.
4. Create shared folders on the destination NAS.
For details, see the Creating a Shared Folder topic in the QTS user guide.
5. Install HBS 3 onto the destination NAS.
a. Go to App Center.
b. Search for HBS 3.
c. Click Install.
HBS 3 is installed on the destination NAS.
6. Enable the remote server settings on the destination NAS.
a. Go to App Center > HBS 3 > Services > RTRR .
b. Click Enable RTRR Server.
The RTRR server settings window appears.
c. Specify the RTRR Server settings.
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Setting Description
Password Specify a password that contains 1 to 16 characters from any of the
following groups:
• Letters: A to Z, a to z
• Numbers: 0 to 9
• Special characters: . - _ ~ ! @ # $ % ^ & ( ) { }
• Does not start or end with a space.
Port Specify a port number to access the RTRR server.
7. Click Apply.
A confirmation window appears.
8. Click OK.
The remote server settings are completed.
Creating a One-Way Sync Job
1. On the source NAS, go to App Center > HBS 3 > Sync .
2. Click Sync Now.
3. Select One-way Sync Job.
The Create a Sync Job window appears.
4. Click Remote NAS.
5. Click Add New Account.
The Create a Storage Space window appears.
6. Select the destination NAS as the destination storage space and specify the following:
Setting Description
Name The name used to identify the storage space.
IP address / Host name The IP address or hostname used to access the storage space.
Tip
Click to scan for available devices.
Port The port number used to access the storage space.
This value must be between 1 to 65535.
Password The password used to access the storage space.
Use SSL connection Requires SSL connection when accessing the remote NAS.
7. Optional: Test the connection.
Test Description
Detect Server Tests the accessibility of the selected storage space.
Speed Test Tests the network connection speed of the selected storage space.
8. Click Create.
9. Click Select.
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10. Select the paired folders.
Important
• All subfolders and files in the selected folder are selected.
• You can only sync up to 16 paired folders per job.
a. Under the source, click .
A dialog box opens.
b. Select a folder.
c. Click OK.
The dialog box closes.
d. Under the destination, click .
A dialog box opens.
e. Select a folder.
f. Click OK.
g. Optional: Add more paired folders if necessary.
11. Click Next.
The Schedule screen appears.
12. Select Sync now.
13. Click Next.
The Rules screen appears.
14. Optional: Configure job rules.
15. Click Next.
The Summary screen appears.
16. Review the job summary.
17. Click Create.
The source NAS runs the created one-way sync job.
Note
It may take several minutes to migrate shared folders from the source NAS to the destination
NAS.
Importing Local Users or Group Settings to the Destination NAS
1. Power on the source NAS.
2. Back up the users or group settings from the source NAS.
a. Log on to QTS.
b. Click Import/Export Users.
The Import/Export Users window appears.
c. Select Export user and user group settings.
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d. Click Next.
The NAS user and user group settings are exported as a file and downloaded onto your computer.
3. Import user settings on the source NAS to the destination NAS.
a. On the destination NAS, log on to QTS.
b. Go to Control Panel > Privilege > Users .
c. Click Import/Export Users.
d. Select Import user and user group settings.
Note
You can select whether to send a notification mail to newly created users or overwrite duplicate
users.
e. On your computer, select the user settings file exported from the source NAS.
For details, see Back up the source NAS users or group settings.
The source NAS user settings file is imported to the destination NAS.
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6. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS
If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.
1. Power off the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qfinder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QTS installation.
Hot-swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
RAID Type Number of Disks Situation
RAID 1 2 One member drive fails.
RAID 5 ≥ 3 One member drive fails.
RAID 6 ≥ 4 One or two member drives fail.
RAID 10 ≥ 4 (Must be an even number) One or two member drives in two different pairs fail.
RAID 50 ≥ 6 One disk per subgroup fails.
RAID 60 ≥ 8 Two disks per subgroup fail.
1. Log on to QTS.
2. Go to Main Menu > Storage & Snapshots > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the device.
6. Wait for 20 seconds or until the device beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Go to Main Menu > Storage & Snapshots > Storage Space .
11. Locate the volume that contains the new drive and then verify that the status is Rebuilding.
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Support and Other Resources
QNAP provides the following resources:
Resource URL
Documentation https://download.qnap.com
Compatibility List https://www.qnap.com/compatibility
NAS Migration Compatibility https://www.qnap.com/en/nas-migration
Expansion Unit Compatibility http://www.qnap.com/go/compatibility-expansion
Service Portal https://service.qnap.com
Product Support Status https://www.qnap.com/en/product/eol.php
Downloads https://download.qnap.com
Community Forum https://forum.qnap.com
QNAP Accessories Store https://shop.qnap.com
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7. Glossary
Cloud Key
Unique 8-digit code assigned to each NAS device
myQNAPcloud Link
Enables you to access the NAS over the internet without configuring complex port forwarding settings
myQNAPcloud
Provides various remote access services such as DDNS and myQNAPcloud Link
Qfinder Pro
QNAP utility that lets you locate and access QNAP NAS devices in your local area network
QNAP ID
User account that enables you to use myQNAPcloud remote access and other QNAP services
QTS
QNAP NAS operating system
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8. Notices
This chapter provides information about warranty, disclaimers, licensing, and federal regulations.
Limited Warranty
QNAP offers limited warranty service on our products. Your QNAP-branded hardware product is warranted
against defects in materials and workmanship for a period of one (1) year or more from the date printed on
the invoice. ("Warranty Period"). Please review your statutory rights at www.qnap.com/warranty, which may
be amended from time to time by QNAP in its discretion.
Disclaimer
Information in this document is provided in connection with products of QNAP Systems, Inc. (the "QNAP").
No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this
document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no
liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of
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The licenses for most software and other practical works are designed to take away your freedom to share
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TVS-x72X User Guide
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Free Software Foundation, use the GNU General Public License for most of our software; it applies also to
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When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are
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convenient and prominently visible feature that (1) displays an appropriate copyright notice, and (2)
TVS-x72X User Guide
Notices 60
tells the user that there is no warranty for the work (except to the extent that warranties are provided),
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5. Conveying Verbatim Copies.
TVS-x72X User Guide
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You may convey verbatim copies of the Program's source code as you receive it, in any medium,
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offer equivalent access to the Corresponding Source in the same way through the same place at
no further charge. You need not require recipients to copy the Corresponding Source along with
TVS-x72X User Guide
Notices 62
the object code. If the place to copy the object code is a network server, the Corresponding
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8. Additional Terms.
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authorized by the copyright holders of that material) supplement the terms of this License with terms:
TVS-x72X User Guide
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a. Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this
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10. Acceptance Not Required for Having Copies.
You are not required to accept this License in order to receive or run a copy of the Program. Ancillary
propagation of a covered work occurring solely as a consequence of using peer-to-peer transmission to
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you permission to propagate or modify any covered work. These actions infringe copyright if you do not
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acceptance of this License to do so.
11. Automatic Licensing of Downstream Recipients.
Each time you convey a covered work, the recipient automatically receives a license from the original
licensors, to run, modify and propagate that work, subject to this License. You are not responsible for
enforcing compliance by third parties with this License.
TVS-x72X User Guide
Notices 64
An “entity transaction” is a transaction transferring control of an organization, or substantially all assets
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A “contributor” is a copyright holder who authorizes use under this License of the Program or a work on
which the Program is based. The work thus licensed is called the contributor's “contributor version”.
A contributor's “essential patent claims” are all patent claims owned or controlled by the contributor,
whether already acquired or hereafter acquired, that would be infringed by some manner, permitted by
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Each contributor grants you a non-exclusive, worldwide, royalty-free patent license under the
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In the following three paragraphs, a “patent license” is any express agreement or commitment, however
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If you convey a covered work, knowingly relying on a patent license, and the Corresponding Source of
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A patent license is “discriminatory” if it does not include within the scope of its coverage, prohibits the
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March 2007.
Nothing in this License shall be construed as excluding or limiting any implied license or other defenses
to infringement that may otherwise be available to you under applicable patent law.
13. No Surrender of Others' Freedom.
TVS-x72X User Guide
Notices 65
If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the
conditions of this License, they do not excuse you from the conditions of this License. If you cannot
convey a covered work so as to satisfy simultaneously your obligations under this License and any
other pertinent obligations, then as a consequence you may not convey it at all. For example, if you
agree to terms that obligate you to collect a royalty for further conveying from those to whom you
convey the Program, the only way you could satisfy both those terms and this License would be to
refrain entirely from conveying the Program.
14. Use with the GNU Affero General Public License.
Notwithstanding any other provision of this License, you have permission to link or combine any
covered work with a work licensed under version 3 of the GNU Affero General Public License into a
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License, section 13, concerning interaction through a network will apply to the combination as such.
15. Revised Versions of this License.
The Free Software Foundation may publish revised and/or new versions of the GNU General Public
License from time to time. Such new versions will be similar in spirit to the present version, but may
differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program specifies that a certain numbered
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following the terms and conditions either of that numbered version or of any later version published by
the Free Software Foundation. If the Program does not specify a version number of the GNU General
Public License, you may choose any version ever published by the Free Software Foundation.
If the Program specifies that a proxy can decide which future versions of the GNU General Public
License can be used, that proxy's public statement of acceptance of a version permanently authorizes
you to choose that version for the Program.
Later license versions may give you additional or different permissions. However, no additional
obligations are imposed on any author or copyright holder as a result of your choosing to follow a later
version.
16. Disclaimer of Warranty.
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE
LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR
OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO
THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM
PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR
CORRECTION.
17. Limitation of Liability.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY
COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS THE
PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY
GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE
OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR
DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES
OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF
SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
18. Interpretation of Sections 16 and 17.
If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect
according to their terms, reviewing courts shall apply local law that most closely approximates an
absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of
liability accompanies a copy of the Program in return for a fee.
TVS-x72X User Guide
Notices 66
END OF TERMS AND CONDITIONS
CE Notice
This QNAP NAS complies with CE Compliance Class B.
FCC Notice
FCC Class B Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Important
Any modifications made to this device that are not approved by QNAP Systems, Inc. may
void the authority granted to the user by the FCC to operate this equipment.
TVS-x72X User Guide
Notices 67
VCCI Notice
VCCI–B
BSMI Notice
SJ/T 11364-2006
本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国
RoHS 标准规定的限量要求。
本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品
可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。
部件名称 有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(CR(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
壳体 0 0 0 0 0 0
显示 0 0 0 0 0 0
印刷电路板 0 0 0 0 0 0
金属螺帽 0 0 0 0 0 0
电缆组装 0 0 0 0 0 0
风扇组装 0 0 0 0 0 0
电力供应组装 0 0 0 0 0 0
电池 0 0 0 0 0 0
O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。
TVS-x72X User Guide
Notices 68
部件名称 有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(CR(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。
TVS-x72X User Guide
Notices 69