Table of Contents
QNAP TVS-872XT User Manual
Displayed below is the user manual for TVS-872XT by QNAP which is a product in the NAS & Storage Servers category. This manual has pages.
Related Manuals
TVS-x72XT
TVS-472XT
TVS-672XT
TVS-872XT
User Guide
Document Version: 4
16/03/2022
Contents
1. Preface
About This Guide........................................................................................................................................................3
Audience..................................................................................................................................................................... 3
Document Conventions.............................................................................................................................................3
2. Product Overview
About the TVS-x72XT................................................................................................................................................. 4
Hardware Specications............................................................................................................................................4
Package Contents...................................................................................................................................................... 7
Components............................................................................................................................................................... 8
Front Panel.............................................................................................................................................................8
Rear Panel.............................................................................................................................................................. 9
System Board.......................................................................................................................................................11
Drive Numbering.................................................................................................................................................12
Safety Information...................................................................................................................................................13
Installation Requirements...................................................................................................................................... 14
Setting Up the NAS.................................................................................................................................................. 15
3. Installation and Conguration
Hardware Installation..............................................................................................................................................16
Drive Installation.................................................................................................................................................16
Expansion Card Installation...............................................................................................................................26
Replacing Memory Modules.............................................................................................................................. 34
QTS Installation........................................................................................................................................................37
Installing QTS Using Qnder Pro...................................................................................................................... 38
Installing QTS Using the Cloud Key...................................................................................................................40
Installing QTS Using an HDMI Connection...................................................................................................... 43
4. Basic Operations
Power Button........................................................................................................................................................... 45
Reset Button.............................................................................................................................................................45
USB One Touch Copy Button.................................................................................................................................. 45
LCD Panel..................................................................................................................................................................46
Viewing TCP/IP Settings..................................................................................................................................... 46
Conguring TCP/IP Settings.............................................................................................................................. 46
Viewing Drive Information.................................................................................................................................47
Viewing Volume Information.............................................................................................................................47
Viewing System Information............................................................................................................................. 48
Powering O the NAS.........................................................................................................................................48
Restarting the NAS..............................................................................................................................................48
Changing the LCD Password..............................................................................................................................48
LCD Error Messages............................................................................................................................................49
LEDs...........................................................................................................................................................................49
Audio Alert................................................................................................................................................................51
5. NAS Migration
NAS Migration Requirements.................................................................................................................................52
Status and Setting Changes after NAS Migration................................................................................................52
Migrating a NAS....................................................................................................................................................... 53
Migrating NAS Data Using HBS 3...........................................................................................................................54
TVS-x72XT User Guide
1
Preparing the Destination NAS......................................................................................................................... 54
Creating a One-Way Sync Job.............................................................................................................................55
Importing Local Users or Group Settings to the Destination NAS................................................................56
6. Troubleshooting
Forcing Qnder Pro or myQNAPcloud to Locate the NAS.................................................................................. 58
Hot-swapping Failed Drives....................................................................................................................................58
Support and Other Resources................................................................................................................................58
7. Glossary
CloudKey................................................................................................................................................................... 60
CloudLink.................................................................................................................................................................. 60
myQNAPcloud.......................................................................................................................................................... 60
myQNAPcloud ID..................................................................................................................................................... 60
Qnder Pro............................................................................................................................................................... 60
QTS.............................................................................................................................................................................60
8. Notices
Limited Warranty..................................................................................................................................................... 61
Disclaimer................................................................................................................................................................. 61
GNU Public License..................................................................................................................................................61
CE Notice...................................................................................................................................................................69
UKCA Notice..............................................................................................................................................................69
FCC Notice.................................................................................................................................................................69
VCCI Notice............................................................................................................................................................... 70
BSMI Notice.............................................................................................................................................................. 70
SJ/T 11364-2006........................................................................................................................................................70
2
1. Preface
About This Guide
This guide provides information on the QNAP TVS-x72XT NAS and step-by-step instructions on installing the
hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default conguration settings and other supplementary
information.
Important notes provide information on required conguration settings and
other critical information.
Tips provide recommendations or alternative methods of performing tasks or
conguring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TVS-x72XT User Guide
Preface 3
2. Product Overview
This chapter provides basic information about the QNAP TVS-x72XT NAS.
About the TVS-x72XT
The TVS-x72XT is a high-performance NAS powered by an Intel® processor and supports up to 16 GB of
DDR4 memory. It features an HDMI port for external displays and a USB One Touch Copy port for quick and
convenient backup and data transfer. In addition to its three network ports (two 1GbE and one 10GbE), the
TVS-x72XT is equipped with two Thunderbolt™ 3 ports (through its PCIe 3.0 x16 slot) that provide a wide
range of possibilities, including extra data management capabilities and additional multimedia support.
Hardware Specications
Warning
If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third party
invalidates the warranty.
QNAP is not responsible for any damage or data loss caused by unauthorized
modications and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Ordering P/N CPU Pre-installed memory
TVS-472XT-PT-4G Intel® Pentium® Series 4 GB RAM: 2 x 2 GB
SODIMM DDR4
TVS-472XT-i3-4G Intel® Core™ i3 Series 4 GB RAM: 2 x 2 GB
SODIMM DDR4
TVS-472XT-i5-4G Intel® Core™ i5 Series 4 GB RAM: 2 x 2 GB
SODIMM DDR4
TVS-672XT-i3-8G Intel® Core™ i3 Series 8 GB RAM: 2 x 4 GB
SODIMM DDR4
TVS-672XT-i5-8G Intel® Core™ i5 Series 8 GB RAM: 2 x 4 GB
SODIMM DDR4
TVS-872XT-i3-8G Intel® Core™ i3 Series 8 GB RAM: 2 x 8 GB
SODIMM DDR4
TVS-872XT-i5-16G Intel® Core™ i5 Series 16 GB RAM: 2 x 4 GB
SODIMM DDR4
TVS-872XT-i7-16G Intel® Core™ i7 Series 16 GB RAM: 2 x 8 GB
SODIMM DDR4
Component TVS-472XT TVS-672XT TVS-872XT
Ordering Information
Ordering P/N • TVS-472XT-PT-4G
• TVS-472XT-i3-4G
• TVS-472XT-i5-4G
• TVS-672XT-i3-8G
• TVS-672XT-i5-8G
• TVS-872XT-i3-8G
• TVS-872XT-i5-16G
• TVS-872XT-i7-16G
Processor
Architecture x86 64-bit
TVS-x72XT User Guide
Product Overview 4
Component TVS-472XT TVS-672XT TVS-872XT
Encryption engine AES-NI
Graphics Embedded Intel® UHD
610 graphics processor
Embedded Intel® UHD 630 graphics processor
Memory
Memory slots 2 x SODIMM DDR4
Important
• Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more
than one memory slot, use QNAP modules with identical
specications.
• Using unsupported modules may degrade performance,
cause errors, or prevent the operating system from
starting.
Maximum memory 64 GB RAM: 2 x 32 GB
Flash memory 4 GB USB DOM
Storage
Drive bays 4 x 3.5-inch SATA 6 Gbps 6 x 3.5-inch SATA 6 Gbps 8 x 3.5-inch SATA 6 Gbps
Drive compatibility • 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
M.2 SSD slots 2 x PCIe 3.0 x2
M.2 SSD form factor 2280
SSD cache acceleration
support
• 3.5-inch drive bays: 1
to 4
• 3.5-inch drive bays: 1
to 6
• 3.5-inch drive bays: 1
to 8
• M.2 SSD slots: 1 to 2
• M.2 SSD slots on an M.2 SSD expansion card
Hot-swapping The device supports hot-swapping drives except for the following:
• M.2 SSDs
• SSD cache drives
• M.2 SSD slots on an M.2 SSD expansion card
Network
10 Gigabit network
interface
1 x 10 GbE RJ45
Gigabit network interface 2 x GbE RJ45
External I/O Ports & Expansion Slots
TVS-x72XT User Guide
Product Overview 5
Component TVS-472XT TVS-672XT TVS-872XT
PCIe slots • 1 x PCIe 3.0 x16
• 1 x PCIe 3.0 x4
Note
A Thunderbolt™ 3 expansion card is preinstalled in the PCIe
3.0 x16 slot.
For the list of compatible drive models and expansion cards,
go to https://www.qnap.com/compatibility.
Thunderbolt™ ports 2 x Thunderbolt™ 3 (preinstalled expansion card)
USB ports Front:
• 1 x USB 3.1 Gen 2 (10Gbps) Type-A
Note
This USB port supports One Touch Copy.
Rear:
• 1 x USB 3.1 Gen 2 (10Gbps) Type-A
• 1 x USB 3.0 Type-A
• 2 x USB 3.1 Gen 2 (10Gbps) Type-C
HDMI ports 1 x HDMI 2.0 (up to 3840 x 2160 resolution at 60 Hz)
Interface
Display panel Monochrome backlit LCD display
Buttons • Power
• Reset
• USB One Touch Copy
IR sensor 1
Note
The TVS-x72XT supports the QNAP RM-IR004 IR remote
control.
Dimensions
Form factor Tower
Dimensions (H x W x D) 188.2 x 199.3 x 279.6 mm
(7.41 x 7.85 x 11.01 in)
188.2 x 264.3 x 279.6 mm
(7.41 x 10.40 x 11.01 in)
188.2 x 329.3 x 279.6 mm
(7.41 x 12.96 x 11.01 in)
Net weight 5.4 kg (11.9 lbs) 6.5 kg (14.3 lbs) 7.0 kg (15.5 lbs)
Others
Power supply unit 1 x 250W, 100-240V AC, 50/60 Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Warning
To avoid potential battery explosion, causing injury or
damage to components, ensure that you replace the existing
battery with a battery of the same type.
TVS-x72XT User Guide
Product Overview 6
Component TVS-472XT TVS-672XT TVS-872XT
Sound level 28.1 dB(A) 23.8 dB(A) 24.2 dB(A)
Note
The sound level was tested at a bystander position, which is
within one meter of the NAS. The test NAS operated at low
speed with the maximum number of drives installed.
Fans • System: 1 x 12 cm,
12V DC smart fan
• CPU: 2 x 6 cm blower
fans
• System: 2 x 9.2 cm,
12V DC smart fans
• CPU: 2 x 6 cm blower
fans
• System: 2 x 12 cm,
12V DC smart fans
• CPU: 2 x 6 cm blower
fans
Warning
To avoid potential injury or damage to components, do not
touch the fans while the NAS is connected to a power source.
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Package Contents
Item Quantity
TVS-x72XT NAS 1
Power cord 1
Ethernet cables 3:
• 2 x 1 GbE (Cat5e)
• 1 x 10 GbE (Cat6a)
Screws for 3.5-inch drives • TVS-472XT: 12
• TVS-672XT: 18
• TVS-872XT: 24
Screws for 2.5-inch drives • TVS-472XT: 12
• TVS-672XT: 18
• TVS-872XT: 24
Heatsinks for M.2 SSDs 2
Quick Installation Guide (QIG) 1
TVS-x72XT User Guide
Product Overview 7
Components
Front Panel
TVS-472XT
TVS-672XT
TVS-x72XT User Guide
Product Overview 8
TVS-872XT
No. Component No. Component
1 LCD panel 7 USB One Touch Copy button
2 LCD enter button 8 IR sensor
3 LCD select button 9 M.2 SSD LEDs
4 Drive LEDs 10 USB LED
5 Power button 11 LAN LED
6 USB 3.1 Gen 2 One Touch Copy Type-A port 12 Status LED
Rear Panel
TVS-472XT
TVS-x72XT User Guide
Product Overview 9
No. Component No. Component
1 Power input 7 10 Gigabit Ethernet port (RJ45)
2 System fan 8 Kensington security slot
3 Gigabit Ethernet ports (RJ45) 9 HDMI 2.0 port
4 USB 3.1 Gen 2 Type-A port 10 PCIe low-prole cover
5 USB 3.1 Gen 2 Type-C ports 11 Reset button
6 USB 3.0 Type-A port 12 Thunderbolt™ 3 ports
TVS-672XT
No. Component No. Component
1 Power input 8 USB 3.0 Type-A port
2 System fan 9 10 Gigabit Ethernet port (RJ45)
3 System fan 10 HDMI 2.0 port
4 Kensington security slot 11 PCIe full-height cover
5 Gigabit Ethernet ports (RJ45) 12 Reset button
6 USB 3.1 Gen 2 Type-A port 13 Thunderbolt™ 3 ports
7 USB 3.1 Gen 2 Type-C ports - -
TVS-x72XT User Guide
Product Overview 10
TVS-872XT
No. Component No. Component
1 Kensington security slot 8 USB 3.0 Type-A port
2 Power input 9 10 Gigabit Ethernet port (RJ45)
3 System fan 10 HDMI 2.0 port
4 System fan 11 PCIe full-height cover
5 Gigabit Ethernet ports (RJ45) 12 Reset button
6 USB 3.1 Gen 2 Type-A port 13 Thunderbolt™ 3 ports
7 USB 3.1 Gen 2 Type-C ports - -
System Board
TVS-x72XT User Guide
Product Overview 11
Note
This image does not show the chassis.
No. Component No. Component
1 PCIe slot 1 (PCIe 3.0 x16)
Note
A Thunderbolt™ 3 expansion card
is preinstalled in this slot.
4 M.2 SSD slot 2
2 PCIe slot 1 (PCIe 3.0 x4) 5 Memory slot 1
3 M.2 SSD slot 1 6 Memory slot 2
Drive Numbering
TVS-472XT
TVS-x72XT User Guide
Product Overview 12
TVS-672XT
TVS-872XT
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operation.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualied, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
TVS-x72XT User Guide
Product Overview 13
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of re or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
• To avoid serious injuries, a trained service technician must disconnect all PSU cords from the device
before installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
• The device is not suitable for use in locations where children are likely to be present.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
Hardware and peripherals • Storage drives
For details on compatible drives, go to https://www.qnap.com/
compatibility/.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
TVS-x72XT User Guide
Product Overview 14
Setting Up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or
installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Drives on 3.5-inch Trays
•Installing 2.5-inch Drives on 3.5-inch Trays
•Installing M.2 Solid-state Drives
3. Connect the power cord and all applicable cables.
4. Power on the NAS.
5. Install QTS.
For details, see QTS Installation.
6. Log on to QTS.
TVS-x72XT User Guide
Product Overview 15
3. Installation and Conguration
This chapter provides specic hardware and rmware installation and conguration steps.
Hardware Installation
This section provides information on installing drives and expansion cards and replacing memory modules.
Drive Installation
The TVS-x72XT is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid-state drives, and M.2
solid-state drives.
Installing 3.5-inch Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power o the NAS.
2. Remove the drive tray.
a. Slide the lock down.
b. Pull the handle to release the tray.
c. Pull the tray out.
3. Install a drive on the tray.
a. Remove the fastening panels from the sides of the tray.
TVS-x72XT User Guide
Installation and Conguration 16
b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
c. Attach the fastening panels.
d. Optional: Attach the screws to further secure the drive.
TVS-x72XT User Guide
Installation and Conguration 17
Important
QNAP recommends attaching the screws to the drive trays when transporting the NAS.
4. Load the tray into the drive bay.
a. Insert the tray into the bay.
b. Push the handle.
c. Slide the lock up.
5. Power on the NAS.
TVS-x72XT User Guide
Installation and Conguration 18
Installing 2.5-inch Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power o the NAS.
2. Remove the drive tray.
a. Slide the lock down.
b. Pull the handle to release the tray.
c. Pull the tray out.
3. Install a drive on the tray.
a. Remove the right fastening panel from the tray.
TVS-x72XT User Guide
Installation and Conguration 19
b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
c. Attach the screws.
4. Load the tray into the drive bay.
a. Insert the tray into the bay.
b. Push the handle.
TVS-x72XT User Guide
Installation and Conguration 20
c. Slide the lock up.
5. Power on the NAS.
Installing M.2 Solid-state Drives
Warning
• Only qualied personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
Note
• The TVS-x72XT has two M.2 SSD slots. For a list of compatible M.2 SSDs, go to https://
www.qnap.com/compatibility.
• QNAP recommends installing heatsinks on M.2 SSD controllers to enhance cooling
eciency and ensure consistent performance.
TVS-x72XT User Guide
Installation and Conguration 21
• Before installing non-QNAP heatsinks, ensure that they are of the appropriate size and
shape.
1. Power o the NAS.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Remove the screws that secure the case cover to the chassis.
b. Slide the cover back.
c. Lift the cover until it is completely detached from the chassis.
5. Position the NAS on its right side.
6. Install a heatsink on the M.2 SSD controller.
a. Locate the controller on the M.2 SSD.
Note
The location of the controller varies depending on the model and manufacturer of the M.2 SSD.
For details, refer to the documentation or contact the manufacturer.
b. Remove the protective lm from the bottom of the heatsink.
TVS-x72XT User Guide
Installation and Conguration 22
c. Install the heatsink on the controller.
7. Install the M.2 SSD.
a. Pull out the pushpin.
TVS-x72XT User Guide
Installation and Conguration 23
b. Insert the M.2 SSD.
c. Insert the pushpin to secure the drive.
TVS-x72XT User Guide
Installation and Conguration 24
8. Place the NAS in its normal upright position.
9. Attach the case cover.
a. Slide the cover down until it is completely connected to the chassis.
b. Slide the cover forward.
c. Attach the screws to the back of the NAS.
10. Connect all cables and external attachments.
11. Connect the power cord to the electrical outlet.
12. Power on the NAS.
TVS-x72XT User Guide
Installation and Conguration 25
Expansion Card Installation
The TVS-x72XT supports selected expansion cards, some of which require QNAP PCIe brackets. QNAP-
branded expansion cards purchased from the company website are shipped with the brackets necessary to
t all QNAP NAS models.
For details on supported expansion cards and brackets, go to http://www.qnap.com/compatibility.
Installing Expansion Cards on the TVS-472XT
Note
This process applies only to the TVS-472XT. For details on the TVS-672XT or TVS-872XT, see
Installing Expansion Cards on the TVS-672XT and TVS-872XT.
Warning
• Only qualied personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Check the expansion cards and brackets supported by your model on the QNAP website.
a. Go to www.qnap.com/compatibility.
b. Click Search by NAS.
c. Specify the number of bays and the specic model of your NAS.
d. Under Category, select the component or device type.
e. Locate a specic component or device model on the list.
f. Optional: Click the corresponding Note icon to view more information.
2. Power o the NAS.
3. Disconnect the power cord from the electrical outlet.
4. Disconnect all cables and external attachments.
5. Remove the case cover.
a. Remove the screws that secure the case cover to the chassis.
TVS-x72XT User Guide
Installation and Conguration 26
b. Slide the cover back.
c. Lift the cover until it is completely detached from the chassis.
6. Remove the power supply unit.
Warning
To avoid potential injury or damage to components, ensure that the drives and other internal
system components have cooled before touching them.
a. Disconnect the power supply cables.
b. Remove the screws that secure the unit to the chassis.
c. Remove the unit from the chassis.
TVS-x72XT User Guide
Installation and Conguration 27
7. Remove the PCIe slot cover.
a. Remove the screw that secures the cover to the chassis.
b. Pull the cover away from the slot.
8. Install the expansion card.
a. Hold the edges of the expansion card and carefully insert it into the slot.
b. Attach the screw.
TVS-x72XT User Guide
Installation and Conguration 28
9. Install the power supply unit.
a. Install the unit on the chassis.
b. Attach the screws that secure the unit to the chassis.
TVS-x72XT User Guide
Installation and Conguration 29
c. Connect the power supply cables.
10. Attach the case cover.
a. Slide the cover down until it is completely connected to the chassis.
b. Slide the cover forward.
c. Attach the screws to the back of the NAS.
11. Connect all cables and external attachments.
12. Connect the power cord to the electrical outlet.
13. Power on the NAS.
TVS-x72XT User Guide
Installation and Conguration 30
Installing Expansion Cards on the TVS-672XT and TVS-872XT
Note
This process applies only to the TVS-672XT and TVS-872XT. For details on the TVS-472XT,
see Installing Expansion Cards on the TVS-472XT.
Warning
• Only qualied personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Check the expansion cards and brackets supported by your model on the QNAP website.
a. Go to www.qnap.com/compatibility.
b. Click Search by NAS.
c. Specify the number of bays and the specic model of your NAS.
d. Under Category, select the component or device type.
e. Locate a specic component or device model on the list.
f. Optional: Click the corresponding Note icon to view more information.
2. Power o the NAS.
3. Disconnect the power cord from the electrical outlet.
4. Disconnect all cables and external attachments.
5. Remove the case cover.
a. Remove the screws that secure the case cover to the chassis.
b. Slide the cover back.
c. Lift the cover until it is completely detached from the chassis.
TVS-x72XT User Guide
Installation and Conguration 31
6. Remove the PCIe slot cover.
a. Remove the screw that secures the cover to the chassis.
b. Pull the cover away from the slot.
7. Install the expansion card.
a. Hold the edges of the expansion card and carefully insert it into the slot.
b. Attach the screw.
TVS-x72XT User Guide
Installation and Conguration 32
8. Attach the case cover.
a. Slide the cover down until it is completely connected to the chassis.
b. Slide the cover forward.
c. Attach the screws to the back of the NAS.
9. Connect all cables and external attachments.
10. Connect the power cord to the electrical outlet.
11. Power on the NAS.
TVS-x72XT User Guide
Installation and Conguration 33
Replacing Memory Modules
The TVS-x72XT has two memory slots. You can increase the memory capacity of the NAS by upgrading
the memory modules. When using two modules, use only QNAP modules of the same type and capacity
to maintain system performance and stability. You can purchase QNAP memory modules from authorized
resellers.
Warning
• Only qualied personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power o the NAS.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove each drive tray from the NAS.
a. Slide the lock down.
b. Pull the tray handle outward.
c. Pull the tray out.
TVS-x72XT User Guide
Installation and Conguration 34
5. Position the NAS on its right side.
6. Remove an existing module.
a. Push the retention clips outward simultaneously to release the module.
b. Verify that the module has tilted upward and is completely released from the slot.
Attempting to remove a module that is not completely released may damage the module and the
motherboard.
c. Hold the edges of the module and carefully pull it out of the slot.
Warning
Attempting to remove a module that is not completely released may damage the module and
the motherboard.
TVS-x72XT User Guide
Installation and Conguration 35
7. Install a new module.
a. Align the notch with the ridge in the slot.
b. Insert the module.
c. Verify that the metal connectors are fully inserted.
d. Carefully press down on the module until the retention clips lock the module into place.
8. Place the NAS in its normal upright position.
9. Load each drive tray back into the NAS.
a. Slide the tray into the drive bay.
TVS-x72XT User Guide
Installation and Conguration 36
b. Push the handle.
c. Slide the lock up.
10. Connect all cables and external attachments.
11. Connect the power cord to the electrical outlet.
12. Power on the NAS.
13. Verify that the module is recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Control Panel > System > System Status > Hardware Information .
c. Check the value for Total memory.
QTS Installation
The TVS-x72XT uses the QNAP QTS operating system. You can install QTS using any of the following
methods.
Method Description Requirements
Qnder Pro
installation
(Recommended)
If the NAS is connected to your local area
network, you can do the following:
• Locate the NAS using Qnder Pro.
• Complete the steps in the Smart
Installation Guide wizard.
For details, see Installing QTS Using
Qnder Pro.
• Computer
• Network cable
•Qnder Pro installer
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Installation and Conguration 37
Method Description Requirements
Cloud installation If the NAS is connected to the internet,
you can do the following:
• Scan the QR code on the NAS.
• Log into your myQNAPcloud account.
• Use myQNAPcloud Link to remotely
access your NAS.
• Complete the steps in the Smart
Installation Guide wizard.
For details, see Installing QTS Using the
Cloud Key.
• Computer or mobile device
• Network cable
• myQNAPcloud account
• Cloud Key
Local installation If the NAS supports HDMI output, you can
do the following:
• Connect the NAS to the required
hardware.
• Complete the steps in the Smart
Installation Guide wizard.
For details, see Installing QTS Using an
HDMI Connection.
• Monitor
• HDMI cable
• USB keyboard or Remote control (not
available on all models)
You can also install the QNAP QuTS hero operating system. If your NAS is connected to the internet, the
option to install QuTS hero will appear in the Smart Installation Guide wizard using any of the methods in
the table. You can also manually download the QuTS hero rmware from https://download.qnap.com.
Warning
QuTS hero and QTS use dierent le systems. Switching operating systems will reset the
NAS and delete all data.
Installing QTS Using Qnder Pro
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
Important
To protect your NAS from brute force attacks, create a new system administrator account
during QTS installation to disable the default "admin" account.
1. Power on the NAS.
2. Connect the NAS to your local area network.
3. Run Qnder Pro on a computer that is connected to the same local area network.
Note
To download Qnder Pro, go to https://www.qnap.com/utilities.
4. Click Next.
The QNAP Warranty Service page opens in the default web browser.
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Installation and Conguration 38
5. Click Check warranty.
The QNAP Warranty Service window opens in a new web page.
Important
You can check your device warranty policy or purchase an extended warranty plan at QNAP
Warranty Service.
6. Close the warranty page.
The Smart Installation Guide opens in the default web browser.
7. Click Next.
The Enter the NAS name and administrator’s password screen appears.
8. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Username: Specify an administrator username that contains 1 to 32 characters. The name
supports letters (A to Z, a to z), numbers (0 to 9), and hyphens (-), multi-byte Chinese, Japanese,
Korean, and Russian characters.
The username cannot contain the following special characters: grave accent (`), asterisk (*), equal
sign (=), plus sign (+), square brackets ([ ]), slash (\), vertical bar (|), semicolon (;), colon (:),
apostrophe ('), quotation mark ("), comma (,), less than sign (< ), greater than sign (>), backslash
(/), question mark (?), percent sign (%)
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
•Conrm Password: Enter the new administrator password again.
9. Click Next.
The Set the date and time screen appears.
10. Specify the time zone, date, and time using any of the following methods:
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
Methods User Actions
Synchronize with computer or device time Select Same as the computer/device time
The NAS time will be the same as your computer or
device used to congure the time.
Enter manually a. Select Input Manually.
b. Specify the date and time.
The NAS date and time will be the same as the
congured time.
Synchronize with an Internet time server
automatically
Click Synchronize with an Internet time server
automatically.
The NAS time will be the same as the NTP server.
11. Click Next.
The Congure the network settings screen appears.
12. Congure the network settings using any of the following methods.
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Installation and Conguration 39
Methods User Actions
Obtain an IP address automatically (DHCP) Select Obtain an IP address automatically (DHCP)
The system automatically detects and congures the
IP address settings.
Use static IP address a. Select Use static IP address.
The IP address conguration page appears.
b. Specify the following IP address congurations:
• Interface
• IP Address
• Subnet Mask
• Default Gateway
• Primary DNS server
• Secondary DNS server
13. Click Next.
The Thunderbolt Connection page appears.
Note
This page only appears if your device supports Thunderbolt. You will need to connect your
device to a computer using a Thunderbolt cable.
14. Click Next.
The Summary screen appears.
15. Review the settings.
16. Click Apply.
A conrmation message appears.
Warning
Clicking Conrm deletes all data on the drive before installing QTS.
17. Click Conrm.
QTS is installed.
Installing QTS Using the Cloud Key
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
Important
To protect your NAS from brute force attacks, create a new system administrator account
during QTS installation to disable the default "admin" account.
1. Power on the NAS.
2. Connect the NAS to the internet.
3. Go to the QNAP Cloud Installation page using one of the following methods:
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Installation and Conguration 40
• On your computer, go to your respective region's site to download QTS:
• China: https://install.qnap.com.cn
• Global: https://install.qnap.com
• Scan the QR code on the NAS using a mobile device.
The web page lists all the uninitialized QNAP NAS devices on the local network.
4. Find your NAS from the list and then click Initialize.
Note
If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the
NAS.
The installation wizard opens in the default web browser
5. Create an account or sign in to myQNAPcloud.
Note
You must return to this page to complete the installation after creating an account.
6. Specify the myQNAPcloud device name for the NAS.
Note
• The myQNAPcloud device name is used when remotely accessing the NAS.
• For security purposes, the myQNAPcloud Link remote connection service will be disabled
on your NAS after initialization. You can enable it by connecting to QTS through LAN and
then installing myQNAPcloud Link.
7. Click Next.
The QNAP Warranty Service page opens in the default web browser.
8. Click Check warranty.
The QNAP Warranty Service window opens in a new web page.
Important
You can check your device warranty policy or purchase an extended warranty plan at QNAP
Warranty Service.
9. Close the warranty page.
The Smart Installation Guide opens in the default web browser.
10. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Username: Specify an administrator username that contains 1 to 32 characters. The name
supports letters (A to Z, a to z), numbers (0 to 9), and hyphens (-), multi-byte Chinese, Japanese,
Korean, and Russian characters.
The username cannot contain the following special characters: grave accent (`), asterisk (*), equal
sign (=), plus sign (+), square brackets ([ ]), slash (\), vertical bar (|), semicolon (;), colon (:),
apostrophe ('), quotation mark ("), comma (,), less than sign (< ), greater than sign (>), backslash
(/), question mark (?), percent sign (%), or "admin".
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•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
•Conrm Password: Enter the new administrator password again.
11. Click Next.
The Set the date and time screen appears.
12. Specify the time zone, date, and time using any of the following methods:
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
Methods User Actions
Synchronize with computer or device time Select Same as the computer/device time
The NAS time will be the same as your computer or
device used to congure the time.
Enter manually a. Select Input Manually.
b. Specify the date and time.
The NAS date and time will be the same as the
congured time.
Synchronize with an Internet time server
automatically
Click Synchronize with an Internet time server
automatically.
The NAS time will be the same as the NTP server.
13. Click Next.
The Congure the network settings screen appears.
14. Congure the network settings using any of the following methods.
Methods User Actions
Obtain an IP address automatically (DHCP) Select Obtain an IP address automatically (DHCP)
The system automatically detects and congures the
IP address settings.
Use static IP address a. Select Use static IP address.
The IP address conguration page appears.
b. Specify the following IP address congurations:
• Interface
• IP Address
• Subnet Mask
• Default Gateway
• Primary DNS server
• Secondary DNS server
15. Click Next.
The Thunderbolt Connection page appears.
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Installation and Conguration 42
Note
This page only appears if your device supports Thunderbolt. You will need to connect your
device to a computer using a Thunderbolt cable.
16. Click Next.
The Summary screen appears.
17. Review the settings.
18. Click Apply.
A conrmation message appears.
Warning
Clicking Conrm deletes all data on the drive before installing QTS.
19. Click Conrm.
QTS is installed.
Installing QTS Using an HDMI Connection
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
Important
To protect your NAS from brute force attacks, create a new system administrator account
during QTS installation to disable the default "admin" account.
1. Connect an HDMI display to the NAS.
2. Connect a USB keyboard to the NAS or prepare the QNAP IR remote control (not available on all
models).
3. Power on the NAS.
The Welcome screen of the Smart Installation Guide appears.
4. Select Start Smart Installation Guide.
The Enter the NAS name and administrator’s password screen appears.
5. Specify the following information:
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Username: Specify an administrator username that contains 1 to 32 characters. The name
supports letters (A to Z, a to z), numbers (0 to 9), and hyphens (-), multi-byte Chinese, Japanese,
Korean, and Russian characters.
The username cannot contain the following special characters: grave accent (`), asterisk (*), equal
sign (=), plus sign (+), square brackets ([ ]), slash (\), vertical bar (|), semicolon (;), colon (:),
apostrophe ('), quotation mark ("), comma (,), less than sign (< ), greater than sign (>), backslash
(/), question mark (?), percent sign (%)
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
•Conrm Password: Enter the new administrator password again.
6. Click Next.
The Thunderbolt Connection page appears.
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Installation and Conguration 43
Note
This page only appears if your device supports Thunderbolt. You will need to connect your
device to a computer using a Thunderbolt cable.
7. Click Next.
The Summary screen appears.
8. Review the settings.
9. Click Next.
The Conrm screen appears.
Warning
Clicking Next deletes all data on the drive before installing QTS.
10. Click Next.
QTS is installed.
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Installation and Conguration 44
4. Basic Operations
This chapter describes basic NAS operations.
Power Button
Operation User Action Result
Power on Press the button once. The NAS powers on.
Power o Press and hold the button for 1.5
seconds.
The NAS powers o.
Force power o Press and hold the button for 5
seconds.
The NAS shuts down.
Important
Use this method only
when the NAS is
unresponsive.
Reset Button
Operation User Action Result
Basic system reset Press and hold the
button for 3 seconds.
The following settings are reset to default:
• System administrator password: admin
• TCP/IP conguration:
• Obtain IP address settings automatically via DHCP
• Disable jumbo frames
• If port trunking is enabled (multi-LAN models
only), the port trunking mode is reset to “Active
Backup (Failover)”.
• System port: 8080 (system service port)
• Security level: Low (Allow all connections)
• LCD panel password: (blank)
• VLAN: Disabled
Advanced system
reset
Press and hold the
button for 15 seconds.
The default factory settings are restored.
• To retrieve old data after an advanced system reset,
recreate the previous folder structure on the NAS.
USB One Touch Copy Button
The USB One Touch Copy button allows you to copy data backups from a USB device to the NAS or from the
NAS to a USB device.
This feature supports incremental backups. The NAS only copies les that were modied or added after the
last backup.
TVS-x72XT User Guide
Basic Operations 45
LCD Panel
The LCD panel allows you to perform the following operations:
• Restart and power o the NAS
•Congure or change the LCD panel password
• View and congure network settings
• View information on the system, physical disks, and volumes
Viewing TCP/IP Settings
You can view the following settings for each network adapter on the NAS:
• IP address
• Subnet mask
• Default gateway
• Primary DNS
• Secondary DNS
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press and hold Enter.
The panel displays the IP address of the rst network adapter.
4. Press and hold Select to view the next TCP/IP screen.
5. Optional: Repeat step 4 as necessary.
Conguring TCP/IP Settings
You can congure the following settings for each network adapter on the NAS:
• IP address
• Subnet mask
• Default gateway
• Primary DNS
• Secondary DNS
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
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3. Press and hold Enter.
The panel displays the IP address of the rst network adapter.
4. Press Select repeatedly until the panel displays Enter Network Settings.
5. Press and hold Enter.
The panel displays the congurable network settings.
6. Press Select and Enter to congure the settings.
Button Usage
Enter • Display a conguration screen.
• Move to the next item on a conguration screen.
Select • Move to the next item on a menu.
• Modify a value on a conguration screen.
Viewing Drive Information
The LCD panel can display the temperature and capacity of each drive installed in the NAS.
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Enter repeatedly until the panel displays Main Menu 2. Physical disk.
4. Press and hold Enter.
The panel displays the temperature and capacity of the drive in slot 1.
5. Press and hold Select.
The panel displays the temperature and capacity of the next drive.
6. Optional: Repeat step 5 as necessary.
Viewing Volume Information
The LCD panel can display the name and capacity of each volume.
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Enter repeatedly until the panel displays Main Menu 3. Volume.
4. Press and hold Enter.
The panel displays the name and capacity of the rst volume.
5. Press and hold Select.
The panel displays the name and capacity of the next volume.
6. Optional: Repeat step 5 as necessary.
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Viewing System Information
The LCD panel can display the CPU temperature, system temperature, and system fan speed.
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Enter repeatedly until the panel displays Main Menu 4. System.
4. Press and hold Enter.
The panel displays the CPU and system temperature.
5. Press and hold Select.
The panel displays the system fan speed.
Powering O the NAS
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Enter repeatedly until the panel displays Main Menu 5. Shut down.
4. Press and hold Enter.
The NAS powers o.
Restarting the NAS
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Enter repeatedly until the panel displays Main Menu 6. Reboot.
4. Press and hold Enter.
The NAS restarts.
Changing the LCD Password
Specifying a password for the LCD panel prevents unauthorized access.
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Enter repeatedly until the panel displays Main Menu 7. Password.
4. Press and hold Enter.
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Basic Operations 48
The Change Password screen appears.
5. Select Yes by pressing and holding Enter.
The New Password screen appears.
6. Press Select and Enter to specify a new password.
• Specify a password with 1 to 8 characters. The password can only contain numbers (0 to 9).
• To remove the password, leave the password eld blank.
Button Usage
Enter Move to the next item in the New Password screen.
Select Change a number in the New Password and Verify Password
screens.
7. Press Enter.
The NAS saves the password.
LCD Error Messages
System Message Description
Sys. Fan Failed The system fan failed.
Sys. Overheat The system overheated.
HDD Overheat The drive overheated.
CPU Overheat The CPU overheated.
Network Lost LAN 1, LAN 2, LAN3, and LAN 4 are disconnected in failover or are in
load-balancing mode.
LAN1 Lost LAN 1 is disconnected.
LAN2 Lost LAN 2 is disconnected.
LAN3 Lost LAN 3 is disconnected.
LAN4 Lost LAN 4 is disconnected.
HDD Failure The drive failed.
Vol1 Full The volume is full.
HDD Ejected The drive was ejected.
Vol1 Degraded The volume is in degraded mode.
Vol1 Unmounted The volume is unmounted.
Vol1 Nonactivate The volume is not activated.
LEDs
LEDs indicate system status and related information when the NAS is powered on. The following LED
information applies only when the drive is correctly installed and when the NAS is connected to the network.
For details on the location of the LEDs, see Components.
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Basic Operations 49
LED Status Description
System Status Flashes green and red
alternately every 0.5
seconds
• The drive is being formatted.
• The NAS is being initialized.
• The operating system is being updated.
• RAID rebuilding is in progress.
• Online RAID Capacity Expansion is in progress.
• Online RAID Level Migration is in progress.
Red • The drive is invalid.
• The disk volume has reached its full capacity.
• The disk volume is about to reach its full capacity.
• The system fan is not functioning.
• An error occured when accessing (read/write) the data.
• A bad sector is detected on the hard drive.
• The NAS is in degraded read-only mode (two member
drives failed in RAID 5 or RAID 6 but the data can still
be read).
• Hardware self-test error
Flashes red every 0.5
seconds
The NAS is in degraded mode (one member drive failed in
RAID 1, RAID 5, or RAID 6).
Flashes green every 0.5
seconds
• The NAS is starting up.
• The NAS is not congured.
• A drive is not formatted.
Green The NAS is ready.
O All drives are in standby mode.
LAN Orange A read/write error occured while another device is
accessing data.
Flashes orange The NAS is being accessed from the network.
Drive Flashes red The data is being accessed and a read/write error occurs
during the process.
Red A drive read/write error occured.
Flashes green The data is being accessed.
Green The drive can be accessed.
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Basic Operations 50
LED Status Description
USB Flashes blue every 0.5 sec • A USB device (connected to the front USB port) is
detected.
• A USB device (connected to the front USB port) is
being removed from the NAS.
• A USB device (connected to the front USB port of the
NAS) is being accessed.
• Data is being copied to or from a USB or eSATA device.
Blue A USB device is detected in the front USB port.
O • No USB device is detected.
• The NAS has nished copying data to or from the USB
device connected to the front USB port.
Audio Alert
Duration Frequency Description
Short beep (0.5 seconds) 1 • The NAS is starting up.
• The NAS is shutting down (software shutdown).
• The user pressed the Reset button.
• The operating system was updated.
3 The user tried to copy the NAS data to the external
storage device from the front USB port, but the data
cannot be copied.
Long beep (1.5 seconds) 3 (every 5 minutes) The system fan is not functioning.
2 • The disk volume is about to reach its full
capacity.
• The disk volume has reached its full capacity.
• The drives are in degraded mode.
• The user started the drive rebuilding process.
• A drive is plugged in or out.
1 • The NAS was powered o by force shutdown
(hardware shutdown).
• The NAS was powered on successfully and is
ready.
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5. NAS Migration
You can migrate data and settings from your current NAS to another NAS model with minimal disruptions
by installing all the hard drives from the source NAS to the destination NAS. RAID conguration and other
settings are retained on the destination NAS after migration.
NAS Migration Requirements
You can only migrate drives to specic NAS models, depending on your source NAS. For the list of NAS
models compatible with direct NAS migration, see https://www.qnap.com/go/nas-migration.
Your device must meet the following requirements:
• QTS NAS supports several types of NAS migration:
• ARM NAS to an ARM NAS
• x86 NAS to an x86 NAS
• ARM NAS to an x86 NAS
Note
You cannot migrate from an x86 NAS to an ARM NAS.
• The destination NAS must run on the same QTS version as the source NAS (or later).
• The destination NAS must have sucient free drive bays to accommodate all the drives that you are
migrating from the source NAS.
For NAS models that do not support NAS migration, you can migrate existing data using HBS 3. For details,
see Migrating NAS Data Using HBS 3.
Status and Setting Changes after NAS Migration
The status of NAS data and settings varies after migration.
Data and Settings After NAS Migration
Registered myQNAPcloud name Your registered myQNAPcloud name is not migrated.
Encrypted disk volumes If the NAS does not support le system encryption,
encrypted disk volumes are not migrated.
Warning
To prevent data loss, back up and save the
encryption keys of encrypted disk volumes in
a safe place. You can also choose to decrypt
disk volumes before migration.
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NAS Migration 52
Data and Settings After NAS Migration
Shared folders All shared folders and the downloaded les stored in them
are retained.
Warning
To prevent data loss, back up and save
encryption keys or passwords of encrypted
shared folders in a safe place before
migration.
Important
Folder permissions on the destination NAS
must be recongured after migration.
Network • If the number of network ports or network port
specications on the destination NAS is dierent from
the source NAS, the following network and virtual
settings may change and require reconguration:
port trunking, virtual machines, Thunderbolt, USB
QuickAccess, and more.
• You must recongure network settings when the source
NAS is running on QTS 4.3.5 or earlier versions.
Windows AD conguration Windows AD congurations must be recongured.
Licenses Licenses are not migrated.
Warning
To prevent losing all your software licenses,
QNAP recommends deactivating licenses on
the source NAS before data migration.
Applications If the destination NAS has less RAM than the source NAS,
the following features and applications might not function:
Virtualization Station, Qsirch, and Snapshots.
Services Only services supported by the destination NAS are
available.
Multimedia features Some multimedia features are disabled by default.
Migrating a NAS
Important
Before performing NAS migration, ensure that you understand all requirements and
possible changes after migration.
For details see the following topics:
•NAS Migration Requirements
•Status and Setting Changes After NAS Migration
1. Power o the source NAS and the destination NAS.
2. Remove the drives.
Important
QNAP recommends following the source NAS drive order when installing the drives. Take note
of the drive tray order when removing the drives.
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a. Remove the drives from the source NAS.
b. Remove the drive trays from the destination NAS.
3. Install the drives.
a. Install source NAS drives onto the destination NAS drive trays.
b. Insert the drive trays into the destination NAS.
4. Power on the destination NAS.
5. Log on to QTS as an administrator on the destination NAS.
The destination NAS automatically checks for the latest rmware update.
Migrating NAS Data Using HBS 3
For NAS models that do not support direct migration, you can initialize the destination NAS then copy data
from the source NAS to the destination NAS using HBS 3.
Preparing the Destination NAS
1. Log on to QTS.
2. Create one or more storage pools.
For details, see the Creating a Storage Pool topic in the QTS user guide.
3. Create one or more volumes.
For details, see the Volume Creation topic in the QTS user guide.
4. Create shared folders on the destination NAS.
For details, see the Creating a Shared Folder topic in the QTS user guide.
5. Install HBS 3 onto the destination NAS.
a. Go to App Center.
b. Search for HBS 3.
c. Click Install.
HBS 3 is installed on the destination NAS.
6. Enable the remote server settings on the destination NAS.
a. Go to App Center > HBS 3 > Services > RTRR Server .
b. Click Enable RTRR Server.
The RTRR server settings window appears.
c. Specify the RTRR Server settings.
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NAS Migration 54
Setting Description
Password Specify a password that contains 1 to 16 characters from any of the
following groups:
• Letters: A to Z, a to z
• Numbers: 0 to 9
• Special characters: . - _ ~ ! @ # $ % ^ & ( ) { }
• Does not start or end with a space.
Port Specify a port number to access the RTRR server.
7. Click Apply.
A conrmation window appears.
8. Click OK.
The remote server settings are completed.
Creating a One-Way Sync Job
1. On the source NAS, go to App Center > HBS 3 > Sync .
2. Click Sync Now.
3. Select One-way Sync Job.
The Create a Sync Job window appears.
4. Click Remote NAS.
5. Click Add New Account.
The Create a Storage Space window appears.
6. Select the destination NAS as the destination storage space and specify the following:
Setting Description
Name The name used to identify the storage space.
IP address / Host name The IP address or hostname used to access the storage space.
Tip
Click to scan for available devices.
Port The port number used to access the storage space.
This value must be between 1 to 65535.
Password The password used to access the storage space.
Use SSL connection Requires SSL connection when accessing the remote NAS.
7. Optional: Test the connection.
Test Description
Detect Server Tests the accessibility of the selected storage space.
Speed Test Tests the network connection speed of the selected storage space.
8. Click Create.
9. Click Select.
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10. Select the paired folders.
Important
• All subfolders and les in the selected folder are selected.
• You can only sync up to 16 paired folders per job.
a. Under the source, click .
A dialog box opens.
b. Select a folder.
c. Click OK.
The dialog box closes.
d. Under the destination, click .
A dialog box opens.
e. Select a folder.
f. Click OK.
g. Optional: Add more paired folders if necessary.
11. Click Next.
The Schedule screen appears.
12. Select Sync now.
13. Click Next.
The Rules screen appears.
14. Optional: Congure job rules.
15. Click Next.
The Summary screen appears.
16. Review the job summary.
17. Click Create.
The source NAS runs the created one-way sync job.
Note
It may take several minutes to migrate shared folders from the source NAS to the destination
NAS.
Importing Local Users or Group Settings to the Destination NAS
1. Power on the source NAS.
2. Back up the users or group settings from the source NAS.
a. Log on to QTS.
b. Go to Control Panel > Privilege > Users .
c. Click Create, and then click Import/Export Users.
The Import/Export Users window appears.
TVS-x72XT User Guide
NAS Migration 56
d. Select Export user and user group settings.
e. Click Next.
The NAS user and user group settings are exported as a le and downloaded onto your computer.
3. Import user settings on the source NAS to the destination NAS.
a. On the destination NAS, log on to QTS.
b. Go to Control Panel > Privilege > Users .
c. Click Create, and then click Import/Export Users.
d. Select Import user and user group settings.
Note
You can select whether to send a notication mail to newly created users or overwrite duplicate
users.
e. On your computer, select the user settings le exported from the source NAS.
The source NAS user settings le is imported to the destination NAS.
TVS-x72XT User Guide
NAS Migration 57
6. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qnder Pro or myQNAPcloud to Locate the NAS
If Qnder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.
1. Power o the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qnder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QTS installation.
Hot-swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
• RAID 1: One member drive fails
• RAID 5: One member drive fails
• RAID 6: One or two member drives fail
1. Log on to QTS.
2. Go to Main Menu > Storage & Snapshots > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the NAS.
6. Wait for 20 seconds or until the NAS beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Go to Main Menu > Storage & Snapshots > Storage > Storage/Snapshots .
11. Locate the volume that contains the new drive and then verify that the status is Rebuilding.
Support and Other Resources
QNAP provides the following resources:
TVS-x72XT User Guide
Troubleshooting 58
7. Glossary
CloudKey
Unique 8-digit code assigned to each NAS device
CloudLink
Enables you to access the NAS over the internet without conguring complex port forwarding settings
myQNAPcloud
Provides various remote access services such as DDNS and CloudLink
myQNAPcloud ID
Email address that was used to register for a myQNAPcloud account
Qnder Pro
Enables you to locate and access the QNAP NAS devices in your local area network
QTS
QNAP NAS operating system
TVS-x72XT User Guide
Glossary 60
8. Notices
This chapter provides information about warranty, disclaimers, licensing, and federal regulations.
Limited Warranty
QNAP oers limited warranty service on our products. Your QNAP-branded hardware product is warranted
against defects in materials and workmanship for a period of one (1) year or more from the date printed on
the invoice. ("Warranty Period"). Please review your statutory rights at www.qnap.com/warranty, which may
be amended from time to time by QNAP in its discretion.
Disclaimer
Information in this document is provided in connection with products of QNAP Systems, Inc. (the "QNAP").
No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by
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or infringement of any patent, copyright or other intellectual property right.
QNAP products are not intended for use in medical, life saving, life sustaining, critical control or safety
systems, or in nuclear facility applications.
In no event shall QNAP’s liability exceed the price paid for the product from direct, indirect, special,
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Back up the system periodically to avoid any potential data loss is recommended. QNAP disclaims any
responsibility of all sorts of data loss or recovery.
Should you return any components of the package of QNAP products such as NAS (Network Attached
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All the features, functionality, and other product specications are subject to change without prior notice or
obligation. Information contained herein is subject to change without notice.
Further, the ® or ™ symbols are not used in the text.
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to share and change all versions of a program--to make sure it remains free software for all its users. We,
TVS-x72XT User Guide
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the Free Software Foundation, use the GNU General Public License for most of our software; it applies also
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TVS-x72XT User Guide
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TVS-x72XT User Guide
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TVS-x72XT User Guide
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16. Disclaimer of Warranty.
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW.
EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES
PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE
PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL
NECESSARY SERVICING, REPAIR OR CORRECTION.
17. Limitation of Liability.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY
COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS THE PROGRAM
AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE
PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE
OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE
WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
18. Interpretation of Sections 16 and 17.
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Notices 68
If the disclaimer of warranty and limitation of liability provided above cannot be given local legal eect
according to their terms, reviewing courts shall apply local law that most closely approximates an
absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of
liability accompanies a copy of the Program in return for a fee.
END OF TERMS AND CONDITIONS
CE Notice
This QNAP NAS complies with CE Compliance Class B.
UKCA Notice
This device complies with the UKCA requirements for products sold in Great Britain.
FCC Notice
FCC Class B Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment o and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
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Notices 69
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Important
Any modications made to this device that are not approved by QNAP Systems, Inc. may
void the authority granted to the user by the FCC to operate this equipment.
VCCI Notice
VCCI–B
BSMI Notice
SJ/T 11364-2006
本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS
标准规定的限量要求。
本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品可能
包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。
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Notices 70
部件名称 有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(CR(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
壳体 0 0 0 0 0 0
显示 0 0 0 0 0 0
印刷电路板 0 0 0 0 0 0
金属螺帽 0 0 0 0 0 0
电缆组装 0 0 0 0 0 0
风扇组装 0 0 0 0 0 0
电力供应组装 0 0 0 0 0 0
电池 0 0 0 0 0 0
O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。
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Notices 71