Table of Contents
- Contents
- 1. Preface
- 2. Product Overview
- 3. Installation and Configuration
- 4. Basic Operations
- 5. Troubleshooting
- 6. Glossary
- 7. Notices
QNAP TVS-972XU User Manual
Displayed below is the user manual for TVS-972XU by QNAP which is a product in the NAS & Storage Servers category. This manual has pages.
Related Manuals
TVS-x72XU
TVS-972XU
TVS-972XU-RP
User Guide
Document Version: 2
14/02/2019
Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TVS-x72XU.................................................................................................................................. 4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 7
Components................................................................................................................................................. 7
Front Panel...............................................................................................................................................7
Rear Panel................................................................................................................................................8
System Board...........................................................................................................................................9
Drive Numbering.....................................................................................................................................10
Installation Requirements........................................................................................................................... 10
Setting up the NAS......................................................................................................................................11
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 12
Drive Installation.....................................................................................................................................12
Expansion Unit Installation..................................................................................................................... 18
Hot-swapping Redundant Power Supply Units.......................................................................................20
Installing Expansion Cards.....................................................................................................................22
Installing Handles................................................................................................................................... 27
Rail Kits.................................................................................................................................................. 29
Replacing Memory Modules...................................................................................................................29
QTS Installation.......................................................................................................................................... 32
Installing QTS Using Qfinder Pro........................................................................................................... 32
Installing QTS Using the Cloud Key....................................................................................................... 33
4. Basic Operations
Power Button.............................................................................................................................................. 35
Reset Button............................................................................................................................................... 35
LEDs........................................................................................................................................................... 35
Beep Alarm................................................................................................................................................. 37
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 38
Hot-swapping Failed Drives........................................................................................................................38
Support and Other Resources.................................................................................................................... 38
6. Glossary
CloudKey.................................................................................................................................................... 40
CloudLink....................................................................................................................................................40
myQNAPcloud............................................................................................................................................ 40
myQNAPcloud ID........................................................................................................................................40
Qfinder Pro................................................................................................................................................. 40
QTS.............................................................................................................................................................40
7. Notices
TVS-x72XU User Guide
1
Limited Warranty.........................................................................................................................................41
Disclaimer................................................................................................................................................... 41
BSMI Notice................................................................................................................................................41
CE Notice....................................................................................................................................................42
FCC Notice................................................................................................................................................. 42
GNU Public License....................................................................................................................................42
SJ/T 11364-2006.........................................................................................................................................50
VCCI Notice................................................................................................................................................ 50
2
1. Preface
About This Guide
This guide provides information on the QNAP TVS-x72XU NAS and step-by-step instructions on installing
the hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TVS-x72XU User Guide
Preface 3
2. Product Overview
This chapter provides basic information about the QNAP TVS-x72XU NAS.
About the TVS-x72XU
Powered by an Intel® Core™ i3-8100 processor, the TVS-x72XU is an enterprise-class series NAS. The
series supports different disk storage configurations to better meet your virtualization and data storage
needs. It also features four Long-DIMM memory slots, scaling up to 64GB of memory, one expansion card
slot, and various input/output (I/O) ports for better scalability and flexbility.
Hardware Specifications
Warning
If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third-party
invalidates the warranty.
QNAP is not responsible for any damage or data loss caused by unauthorized
modifications and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Ordering P/N CPU Memory Power supply
TVS-972XU-I3-4G Intel® Core™ i3-8100 4 GB Single
TVS-972XU-RP-I3-4G Intel® Core™ i3-8100 4 GB Redundant
Component TVS-972XU
TVS-972XU-RP
Processor
CPU Intel® Core™ i3-8100
Frequency 4-core 3.6 GHz
Architecture x86 64-bit
Encryption engine AES-256
Memory
Pre-installed memory 4 GB RAM: 1 x 4 GB DDR4
Memory slots 4 x Long-DIMM DDR4
Important
Use only QNAP memory modules to
maintain system performance and
stability. For NAS devices with more
than one memory slot, use QNAP
modules with identical specifications.
Using unsupported modules may
degrade performance, cause errors, or
prevent the operating system from
starting.
Maximum memory 64 GB RAM: 4 x 16 GB
Flash memory 4 GB (dual boot OS protection)
TVS-x72XU User Guide
Product Overview 4
Component TVS-972XU
TVS-972XU-RP
Storage
Drive bays • 4 x 3.5-inch SATA 6 Gbps bays
• 5 x 2.5-inch SATA 6 Gbps bays
Drive compatibility • 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Important
2.5-inch drive trays only support drives
with a maximum height of 9.5 mm.
Network
10 Gigabit Ethernet ports 2 x 10GbE SFP+ SmartNIC
Gigabit Ethernet ports 2 x GbE RJ45
External I/O Ports & Expansion Slots
PCIe slots 1 x PCIe 3.0 (x16)
Tip
For the list of compatible expansion
cards, go to https://www.qnap.com/
compatibility.
USB ports • 2 x USB 3.0 Type-A
• 2 x USB 3.1 Gen 2 (10Gbps) 5V/3A Type-C
• 2 x USB 3.1 Gen 2 5V/1A Type-A
HDMI ports 1 x HDMI 2.0 (up to 3840 x 2160 resolution at 30 Hz)
Interface
Buttons • Power
• Reset
Dimensions
Form factor 1U Rackmount
Dimensions (H x W x D) • TVS-972XU: 43.3 x 482.6 x 484.15 mm
(1.70 x 19 x 19.06 in)
• TVS-972XU-RP: 43.3 x 482.6 x 507.54 mm
(1.70 x 19 x 19.98 in)
Net weight • TVS-972XU: 7.48 kg (16.49 lbs)
• TVS-972XU-RP: 8.63 kg (19.03 lbs)
Others
TVS-x72XU User Guide
Product Overview 5
Component TVS-972XU
TVS-972XU-RP
Rail compatibility RAIL-B02
Note
• Rail kits are not included with the
NAS and must be purchased
separately. For details, contact an
authorized reseller or go to http://
shop.qnap.com.
• Information on rail kit installation can
be found in the installation guide
included in the rail kit package.
Power supply unit • TVS-972XU: 250W, 100-240V AC, 50/60Hz
• TVS-972XU-RP: 2 x 300W, 100-240V AC,
50/60Hz
Warning
To reduce the risk of fire or electric
shock, ensure that you only connect the
power cord to a properly grounded
electrical outlet.
System battery CR2032 lithium battery (3V, 225 mAh)
Warning
To avoid potential battery explosion,
causing injury or damage to
components, ensure that you replace
the existing battery with a battery of the
same type.
Important
Dispose of used batteries according to
local regulations or the instructions of
the battery manufacturer.
Sound level • TVS-972XU: 32 db(A)
• TVS-972XU-RP: 43.3 db(A)
Note
The sound level was tested at a
bystander position, which is within one
meter of the NAS. The test NAS
operated at low speed with the
maximum number of drives installed.
Fans System: 3 x 40 mm, 12V DC
Warning
To avoid potential injury or damage to
components, do not touch the fans while
the NAS is connected to a power
source.
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
TVS-x72XU User Guide
Product Overview 6
Component TVS-972XU
TVS-972XU-RP
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Package Contents
Item Quantity
TVS-x72XU NAS 1
Power cord • TVS-972XU: 1
• TVS-972XU-RP: 2
Ethernet cable 2
Screws for 2.5-inch drives TVS-972XU, TVS-972XU-RP: 24
Screws for 3.5-inch drives TVS-972XU, TVS-972XU-RP: 32
Quick Installation Guide (QIG) 1
Components
Front Panel
TVS-972XU, TVS-972XU-RP
No. Component No. Component
1 Status LED 3 Drive LEDs
2 LAN LED 4 Power button
TVS-x72XU User Guide
Product Overview 7
Rear Panel
TVS-972XU
No. Component No. Component
1 Ethernet port 4 (10 GbE SFP+) 7 USB 3.1 Gen 2 Type-A port
2 Ethernet port 3 (10 GbE SFP+) 8 PCIe 3.0 slot 1 (x16)
3 USB 3.1 Gen 2 Type-A port 9 Power input
4 Ethernet port 2 (GbE RJ45) 10 HDMI port
5 USB 3.0 Type-A ports 11 USB 3.1 Gen 2 Type-C ports
6 Ethernet port 1 (GbE RJ45) 12 Reset button
TVS-972XU-RP
TVS-x72XU User Guide
Product Overview 8
No. Component No. Component
1 Ethernet port 4 (10 GbE SFP+) 8 PCIe 3.0 slot 1 (x16)
2 Ethernet port 3 (10 GbE SFP+) 9 Power supply unit 1
3 USB 3.1 Gen 2 Type-A port 10 Power supply unit 2
4 Ethernet port 2 (GbE RJ45) 11 HDMI port
5 USB 3.0 Type-A ports 12 USB 3.1 Gen 2 Type-C ports
6 Ethernet port 1 (GbE RJ45) 13 Reset button
7 USB 3.1 Gen 2 Type-A port 14 -
System Board
TVS-972XU, TVS-972XU-RP
No. Component No. Component
1 PCIe 3.0 slot (x16) 4 Memory slot 3
2 Memory slot 1 5 Memory slot 4
3 Memory slot 2 - -
TVS-x72XU User Guide
Product Overview 9
Drive Numbering
TVS-972XU, TVS-972XU-RP 3.5-inch Trays
TVS-972XU, TVS-972XU-RP 2.5-inch Trays
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
TVS-x72XU User Guide
Product Overview 10
Category Item
Hardware and peripherals • Storage drives
For details on compatible drives, go to https://www.qnap.com/
compatibility/.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting up the NAS
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Hard Drives or Solid State Drives on 3.5-inch Trays
•Installing 2.5-inch Solid State Drives on 2.5-inch Trays
3. Connect the power cord and all applicable cables.
4. Power on the NAS.
5. Install QTS.
For details, see QTS Installation.
6. Log on to QTS.
TVS-x72XU User Guide
Product Overview 11
3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
The TVS-x72XU is compatible with 3.5-inch and 2.5-inch hard drives, and 2.5-inch solid state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws to lock the drive to the tray.
TVS-x72XU User Guide
Installation and Configuration 12
4. Load the tray into the bay.
a. Slide the tray into the drive bay.
b. Push the handle.
5. Power on the NAS.
TVS-x72XU User Guide
Installation and Configuration 13
Installing 2.5-inch Hard Drives or Solid State Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws to lock the drive to the tray.
TVS-x72XU User Guide
Installation and Configuration 14
4. Load the tray into the bay.
a. Slide the tray into the drive bay.
b. Push the handle.
5. Power on the NAS.
TVS-x72XU User Guide
Installation and Configuration 15
Installing 2.5-inch Solid State Drives on 2.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the top cover.
a. Remove the screws connecting the top cover to the chassis.
b. Lift the top cover up.
3. Remove the drive tray.
a. Remove the screws that secure the tray to the chassis.
b. Pull the tray out.
TVS-x72XU User Guide
Installation and Configuration 16
4. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the side of the drive are aligned with the holes on
the side of the tray.
b. Attach the screws to lock the drive to the tray.
5. Load the tray into the bay.
a. Slide the tray into the drive bay.
b. Attach the screws that secure the drive tray to the chassis.
TVS-x72XU User Guide
Installation and Configuration 17
6. Attach the top cover.
a. Place the cover on the NAS.
b. Attach the screws connecting the top cover to the chassis.
7. Power on the NAS.
Expansion Unit Installation
The TVS-x72XU supports SAS expansion units.
TVS-x72XU User Guide
Installation and Configuration 18
Type Description Required Accessories
SAS • Uses a SAS 12 Gbps interface
• Supports a maximum of eight
expansion units
• Supports SAS/SATA HDD/SSD
• SAS-12G2E storage expansion card
• mini-SAS SFF-8644 cable
• RAIL-A03-57 rail kit
Connecting SAS Expansion Units
The TVS-x72XU supports a maximum of eight SAS expansion units and is compatible with the following
models:
• REXP-1210U-RP
• REXP-1220U-RP
• REXP-1610U-RP
• REXP-1620U-RP
To use SAS expansion units, an SAS-12G2E storage expansion card must be installed on the NAS and
connected to the expansion units using mini-SAS SFF-8644 cables. You can purchase storage expansion
accessories from QNAP or an authorized reseller.
For details, go to https://shop.qnap.com/.
1. Install a storage expansion card on the PCIe slot.
For details, see Installing Expansion Cards
2. Connect the expansion units to the NAS using the following topology.
TVS-x72XU User Guide
Installation and Configuration 19
3. Power on the expansion units.
4. Verify that the expansion units are recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
c. Verify that the expansion units are listed.
Hot-swapping Redundant Power Supply Units
NAS devices with redundant power supply units (PSUs) support hot-swapping.
Warning
TVS-x72XU User Guide
Installation and Configuration 20
The NAS may have one or more power supply unit (PSU) cords. To avoid serious injuries,
a trained service technician must disconnect all PSU cords before installing or replacing
system components.
1. Power off the NAS.
2. Disconnect the power cord from the electrical outlet and the PSU that you are replacing.
3. Firmly press the latch toward the handle and then pull the PSU out.
4. Insert the new PSU.
TVS-x72XU User Guide
Installation and Configuration 21
5. Connect the power cord to the PSU and the electrical outlet.
6. Power on the NAS.
7. Enable alerts for PSU failures.
a. Log on to QTS as administrator.
b. Go to Control Panel > System > Hardware > General .
c. Select Enable Redundant Power Supply Mode.
d. Click Apply All.
Installing Expansion Cards
The NAS supports selected expansion cards, some of which require QNAP PCIe brackets. QNAP-branded
expansion cards purchased from the company website are shipped with the brackets necessary to fit all
QNAP NAS models.
Warning
• Only qualified personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Check the expansion cards and brackets supported by your model on the QNAP website.
a. Go to www.qnap.com/compatibility.
b. Click Search by NAS.
c. Specify the number of bays and the specific model of your NAS.
d. Under Category, select the component or device type.
TVS-x72XU User Guide
Installation and Configuration 22
e. Locate a specific component or device model in the list.
f. Optional: Click the corresponding Note icon to view more information.
2. Power off the NAS.
3. Disconnect the power cord from the electrical outlet.
4. Disconnect all cables and external attachments.
5. Remove the top cover.
a. Remove the screws connecting the top cover to the chassis.
b. Lift the top cover up.
6. Remove the PCIe bracket.
a. Remove the screws that secure the bracket to the chassis.
b. Remove the bracket from the chassis.
TVS-x72XU User Guide
Installation and Configuration 23
7. Remove the PCIe cover.
a. Remove the screw that secures the cover to the bracket.
b. Pull the cover away from the slot.
8. Optional: Attach the QNAP bracket to the expansion card.
a. Remove all screws of the existing bracket.
TVS-x72XU User Guide
Installation and Configuration 24
b. Carefully pull the bracket away from the card.
c. Attach the QNAP bracket to the card using the same screws.
d. Verify that the bracket does not move.
9. Install the expansion card.
a. Insert the card into the PCIe slot on the bracket.
b. Attach the screw.
TVS-x72XU User Guide
Installation and Configuration 25
10. Insert the PCIe bracket.
a. Insert the PCIe connector on the bracket into the PCIe slot on the system board.
b. Attach the screws that secure the bracket to the chassis.
11. Attach the top cover.
a. Place the cover on the NAS.
b. Attach the screws connecting the top cover to the chassis.
TVS-x72XU User Guide
Installation and Configuration 26
12. Connect all cables and external attachments.
13. Connect the power cord to the electrical outlet.
14. Power on the NAS.
Installing Handles
Installing handles enables you to better grip and further secure the NAS on a rack. Handles on the
TVS-972XU and TVS-972XU-RP require manual installation.
1. Power off the NAS.
2. Install a handle on an angle bracket.
a. Align the openings of the handle with the screw holes of the angle bracket.
b. Attach the screws to lock the handle to the angle bracket.
TVS-x72XU User Guide
Installation and Configuration 27
3. Install the angle bracket on the NAS.
a. Align the holes on the angle bracket with the holes on the left side of the chassis.
b. Ensure the handle faces the same direction as the front panel.
c. Attach the screws to lock the angle bracket to the chassis.
4. Install a second handle on the other side of the chassis.
5. Power on the NAS.
TVS-x72XU User Guide
Installation and Configuration 28
Rail Kits
Rail kits are not included with the NAS and must be purchased separately. For details, contact an authorized
reseller or go to http://shop.qnap.com.
The TVS-x72XU is compatible with the following rail kit models:
Model Compatible Rail Kit
• TVS-972XU
• TVS-972XU-RP
RAIL-B02
You can find installation information in the rail kit package.
Replacing Memory Modules
The NAS has four memory slots. You can increase the memory capacity of the NAS by upgrading the
memory module.
Use only QNAP modules of the same type and capacity to maintain system performance and stability. You
can purchase QNAP memory modules from authorized resellers.
Important
Ensure the following when replacing memory modules:
• When installing only one module, use slot 1.
• When installing two modules, use slots 1 and 3. Ensure that the modules are identical.
• When installing four modules, use slots 1 and 3 for the first pair, and slots 2 and 4 for
the second pair. Ensure that each pair uses identical modules.
For details on slot numbering, see System Board.
Warning
• Only qualified personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the top cover.
a. Remove the screws connecting the top cover to the chassis.
b. Lift the top cover up.
TVS-x72XU User Guide
Installation and Configuration 29
5. Remove an existing module.
a. Push the retention clips outward simultaneously to release the module.
Warning
Attempting to remove a module that is not completely released may damage the module and
the motherboard.
b. Hold the module by the edges and then carefully slide it out of the slot.
6. Install a new module.
a. Align the notch with the ridge in the slot.
b. Insert the module into the slot.
TVS-x72XU User Guide
Installation and Configuration 30
c. Verify that the metal connectors are completely inserted into the slot.
d. Carefully press down on the module until the retention clips lock the module into place.
7. Attach the top cover.
a. Place the cover on the NAS.
b. Attach the screws connecting the top cover to the chassis.
8. Connect all cables and external attachments.
9. Power on the NAS.
10. Verify that the module is recognized by the NAS.
a. Log on to QTS as administrator.
TVS-x72XU User Guide
Installation and Configuration 31
b. Go to Control Panel > System > System Status > Hardware Information .
c. Check the value for Total memory.
QTS Installation
The TVS-x72XU uses the QNAP QTS operating system. You can install QTS using any of the following
methods.
Method Description Requirements
Qfinder Pro
installation
(Recommended)
If the NAS is connected to your local area
network, you can do the following:
• Locate the NAS using Qfinder Pro.
• Complete the steps in the Smart
Installation Guide wizard.
For details, see Installing QTS Using
Qfinder Pro.
• Computer
• Network cable
• Qfinder Pro installer
Cloud installation If the NAS is connected to the internet,
you can do the following:
• Scan the QR code on the NAS.
• Log into your myQNAPcloud account.
• Use CloudLink to remotely access
your NAS.
• Complete the steps in the Smart
Installation Guide wizard.
For details, see Installing QTS Using the
Cloud Key.
• Computer or mobile device
• Network cable
• myQNAPcloud account
• CloudKey
Installing QTS Using Qfinder Pro
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Power on the NAS.
2. Connect the NAS to your local area network.
3. Run Qfinder Pro on a computer that is connected to the same local area network.
Note
To download Qfinder Pro, go to https://www.qnap.com/utilities.
4. Locate the NAS in the list and then double-click the name or IP address.
The Smart Installation Guide opens in the default web browser.
5. Click Start Smart Installation Guide.
6. Specify the following information.
TVS-x72XU User Guide
Installation and Configuration 32
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
7. Click Next.
8. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
9. Click Next.
10. Select Obtain an IP address automatically (DHCP).
11. Click Next.
12. Select the types of devices that you will use to access shared folders on the NAS.
13. Click Next.
14. Review the settings.
15. Click Apply.
A confirmation message appears.
Warning
Clicking Confirm deletes all data on the drive before installing QTS.
16. Click Confirm.
QTS is installed.
Installing QTS Using the Cloud Key
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Power on the NAS.
2. Connect the NAS to the internet.
3. Go to the QNAP Cloud Installation page using one of the following methods:
• On your computer, go to http://install.qnap.com/.
• Scan the QR code on the NAS using a mobile device.
The web page lists all the uninitialized QNAP NAS devices on the local network.
4. Find your NAS from the list and then click Initialize.
Note
If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the
NAS.
The installation wizard opens in the default web browser.
TVS-x72XU User Guide
Installation and Configuration 33
5. Create an account or sign in to myQNAPcloud.
Note
You must return to this page to complete the installation after creating an account.
6. Specify the myQNAPcloud device name for the NAS.
Note
• The myQNAPcloud device name is used when remotely accessing the NAS.
• For security purposes, the CloudLink remote connection service will be disabled on your
NAS after initialization. You can enable it by connecting to QTS through LAN and then
installing CloudLink.
7. Click Next.
The Smart Installation Guide opens in the default web browser.
8. Click Start Smart Installation Guide.
9. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
10. Click Next.
11. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
12. Click Next.
13. Select Obtain an IP address automatically (DHCP).
14. Click Next.
15. Select the types of devices that you will use to access shared folders on the NAS.
16. Click Next.
17. Review the settings.
18. Click Apply.
A confirmation message appears.
Warning
Clicking Confirm deletes all data on the drive before installing QTS.
19. Click Confirm.
QTS is installed.
TVS-x72XU User Guide
Installation and Configuration 34
4. Basic Operations
This chapter describes basic NAS operations.
Power Button
Operation User Action Result
Power on Press the button once. The NAS powers on.
Power off Press and hold the button for 1.5
seconds.
The NAS powers off.
Force power off Press and hold the button for 5
seconds.
The NAS shuts down.
Important
Use this method only
when the NAS is
unresponsive.
Reset Button
Operation User Action Result
Basic system reset Press and hold the
button for 3 seconds.
The following settings are reset to default:
• System administrator password: admin
• TCP/IP configuration:
• Obtain IP address settings automatically via
DHCP
• Disable jumbo frames
• If port trunking is enabled (multi-LAN models
only), the port trunking mode is reset to “Active
Backup (Failover)”.
• System port: 8080 (system service port)
• Security level: Low (Allow all connections)
• LCD panel password: (blank)
• VLAN: Disabled
Advanced system
reset
Press and hold the
button for 15 seconds.
The default factory settings are restored.
• To retrieve old data after an advanced system reset,
recreate the previous folder structure on the NAS.
LEDs
LEDs indicate system status and related information when the NAS is powered on. The following LED
information applies only when the drive is correctly installed and when the NAS is connected to the network.
For details on the location of the LEDs, see Components.
TVS-x72XU User Guide
Basic Operations 35
LED Status Description
System Status Flashes green and red
alternately every 0.5
seconds
• The drive is being formatted.
• The NAS is being initialized.
• The operating system is being updated.
• RAID rebuilding is in progress.
• Online RAID Capacity Expansion is in progress.
• Online RAID Level Migration is in progress.
Red • The drive is invalid.
• The disk volume has reached its full capacity.
• The disk volume is about to reach its full capacity.
• The system fan is not functioning.
• An error occured when accessing (read/write) the data.
• A bad sector is detected on the hard drive.
• The NAS is in degraded read-only mode (two member
drives failed in RAID 5 or RAID 6 but the data can still
be read).
• Hardware self-test error
Flashes red every 0.5
seconds
The NAS is in degraded mode (one member drive failed in
RAID 1, RAID 5, or RAID 6).
Flashes green every 0.5
seconds
• The NAS is starting up.
• The NAS is not configured.
• A drive is not formatted.
Green The NAS is ready.
Off All drives are in standby mode.
LAN Orange A read/write error occured while another device is
accessing data.
Flashes orange The NAS is being accessed from the network.
Drive Flashes red The data is being accessed and a read/write error occurs
during the process.
Red A drive read/write error occured.
Flashes green The data is being accessed.
Green The drive can be accessed.
TVS-x72XU User Guide
Basic Operations 36
LED Status Description
USB Flashes blue every 0.5 sec • A USB device (connected to the front USB port) is
detected.
• A USB device (connected to the front USB port) is
being removed from the NAS.
• A USB device (connected to the front USB port of the
NAS) is being accessed.
• Data is being copied to or from a USB or eSATA
device.
Blue A USB device is detected in the front USB port.
Off • No USB device is detected.
• The NAS has finished copying data to or from the USB
device connected to the front USB port.
Beep Alarm
Duration Frequency Description
Short beep (0.5 seconds) 1 • The NAS is starting up.
• The NAS is shutting down (software shutdown).
• The user pressed the Reset button.
• The operating system was updated.
3 The user tried to copy the NAS data to the external
storage device from the front USB port, but the data
cannot be copied.
Long beep (1.5 seconds) 3 (every 5 minutes) The system fan is not functioning.
2 • The disk volume is about to reach its full
capacity.
• The disk volume has reached its full capacity.
• The drives are in degraded mode.
• The user started the drive rebuilding process.
• A drive is plugged in or out.
1 • The NAS was powered off by force shutdown
(hardware shutdown).
• The NAS was powered on successfully and is
ready.
TVS-x72XU User Guide
Basic Operations 37
5. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS
If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.
1. Power off the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qfinder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QTS installation.
Hot-swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
• RAID 1: One member drive fails
• RAID 5: One member drive fails
• RAID 6: One or two member drives fail
1. Log on to QTS.
2. Go to Main Menu > Storage Manager > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the NAS.
6. Wait for 20 seconds or until the NAS beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Go to Main Menu > Storage Manager > Storage Space .
11. Locate the volume that contains the new drive and then verify that the status is Rebuilding.
Support and Other Resources
QNAP provides the following resources:
TVS-x72XU User Guide
Troubleshooting 38
6. Glossary
CloudKey
Unique 8-digit code assigned to each NAS device
CloudLink
Enables you to access the NAS over the internet without configuring complex port forwarding settings
myQNAPcloud
Provides various remote access services such as DDNS and CloudLink
myQNAPcloud ID
Email address that was used to register for a myQNAPcloud account
Qfinder Pro
Enables you to locate and access the QNAP NAS devices in your local area network
QTS
QNAP NAS operating system
TVS-x72XU User Guide
Glossary 40
7. Notices
This chapter provides information about warranty, disclaimers, licensing, and federal regulations.
Limited Warranty
QNAP offers limited warranty service on our products. Your QNAP-branded hardware product is warranted
against defects in materials and workmanship for a period of one (1) year or more from the date printed on
the invoice. ("Warranty Period"). Please review your statutory rights at www.qnap.com/warranty, which may
be amended from time to time by QNAP in its discretion.
Disclaimer
Information in this document is provided in connection with products of QNAP Systems, Inc. (the "QNAP").
No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this
document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no
liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of
QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or
infringement of any patent, copyright or other intellectual property right.
QNAP products are not intended for use in medical, life saving, life sustaining, critical control or safety
systems, or in nuclear facility applications.
In no event shall QNAP’s liability exceed the price paid for the product from direct, indirect, special,
incidental, or consequential damages resulting from the use of the product, its accompanying software, or its
documentation.QNAP makes no warranty or representation, expressed, implied, or statutory, with respect to
its products or the contents or use of this documentation and all accompanying software, and specifically
disclaims its quality, performance, merchantability, or fitness for any particular purpose. QNAP reserves the
right to revise or update its products, software, or documentation without obligation to notify any individual or
entity.
Back up the system periodically to avoid any potential data loss is recommended. QNAP disclaims any
responsibility of all sorts of data loss or recovery.
Should you return any components of the package of QNAP products such as NAS (Network Attached
Storage) for refund or maintenance, make sure they are carefully packed for shipping. Any form of damages
due to improper packaging will not be compensated.
All the features, functionality, and other product specifications are subject to change without prior notice or
obligation. Information contained herein is subject to change without notice.
Further, the ® or ™ symbols are not used in the text.
BSMI Notice
警告使用者：這是甲類的資訊產品，在居住的環境中使用時，可能會造成射頻干擾，在
這種情況下，使用者會被要求採取某些適當的對策。
TVS-x72XU User Guide
Notices 41
CE Notice
This QNAP NAS complies with CE Compliance Class A.
FCC Notice
FCC Class A Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy, and if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.
Important
Any modifications made to this device that are not approved by QNAP Systems, Inc. may
void the authority granted to the user by the FCC to operate this equipment.
GNU Public License
Version 3, 29 June 2007
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not
allowed.
Preamble
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The licenses for most software and other practical works are designed to take away your freedom to share
and change the works. By contrast, the GNU General Public License is intended to guarantee your freedom
to share and change all versions of a program--to make sure it remains free software for all its users. We, the
Free Software Foundation, use the GNU General Public License for most of our software; it applies also to
any other work released this way by its authors. You can apply it to your programs, too.
TVS-x72XU User Guide
Notices 42
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are
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TVS-x72XU User Guide
Notices 43
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TVS-x72XU User Guide
Notices 44
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TVS-x72XU User Guide
Notices 45
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TVS-x72XU User Guide
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TVS-x72XU User Guide
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If you convey a covered work, knowingly relying on a patent license, and the Corresponding Source of
the work is not available for anyone to copy, free of charge and under the terms of this License, through
a publicly available network server or other readily accessible means, then you must either (1) cause
the Corresponding Source to be so available, or (2) arrange to deprive yourself of the benefit of the
patent license for this particular work, or (3) arrange, in a manner consistent with the requirements of
this License, to extend the patent license to downstream recipients. “Knowingly relying” means you
have actual knowledge that, but for the patent license, your conveying the covered work in a country, or
your recipient's use of the covered work in a country, would infringe one or more identifiable patents in
that country that you have reason to believe are valid.
If, pursuant to or in connection with a single transaction or arrangement, you convey, or propagate by
procuring conveyance of, a covered work, and grant a patent license to some of the parties receiving
the covered work authorizing them to use, propagate, modify or convey a specific copy of the covered
work, then the patent license you grant is automatically extended to all recipients of the covered work
and works based on it.
A patent license is “discriminatory” if it does not include within the scope of its coverage, prohibits the
exercise of, or is conditioned on the non-exercise of one or more of the rights that are specifically
granted under this License. You may not convey a covered work if you are a party to an arrangement
with a third party that is in the business of distributing software, under which you make payment to the
third party based on the extent of your activity of conveying the work, and under which the third party
grants, to any of the parties who would receive the covered work from you, a discriminatory patent
license (a) in connection with copies of the covered work conveyed by you (or copies made from those
copies), or (b) primarily for and in connection with specific products or compilations that contain the
covered work, unless you entered into that arrangement, or that patent license was granted, prior to 28
March 2007.
Nothing in this License shall be construed as excluding or limiting any implied license or other defenses
to infringement that may otherwise be available to you under applicable patent law.
13. No Surrender of Others' Freedom.
If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the
conditions of this License, they do not excuse you from the conditions of this License. If you cannot
convey a covered work so as to satisfy simultaneously your obligations under this License and any
other pertinent obligations, then as a consequence you may not convey it at all. For example, if you
agree to terms that obligate you to collect a royalty for further conveying from those to whom you
convey the Program, the only way you could satisfy both those terms and this License would be to
refrain entirely from conveying the Program.
TVS-x72XU User Guide
Notices 48
14. Use with the GNU Affero General Public License.
Notwithstanding any other provision of this License, you have permission to link or combine any
covered work with a work licensed under version 3 of the GNU Affero General Public License into a
single combined work, and to convey the resulting work. The terms of this License will continue to apply
to the part which is the covered work, but the special requirements of the GNU Affero General Public
License, section 13, concerning interaction through a network will apply to the combination as such.
15. Revised Versions of this License.
The Free Software Foundation may publish revised and/or new versions of the GNU General Public
License from time to time. Such new versions will be similar in spirit to the present version, but may
differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program specifies that a certain numbered
version of the GNU General Public License “or any later version” applies to it, you have the option of
following the terms and conditions either of that numbered version or of any later version published by
the Free Software Foundation. If the Program does not specify a version number of the GNU General
Public License, you may choose any version ever published by the Free Software Foundation.
If the Program specifies that a proxy can decide which future versions of the GNU General Public
License can be used, that proxy's public statement of acceptance of a version permanently authorizes
you to choose that version for the Program.
Later license versions may give you additional or different permissions. However, no additional
obligations are imposed on any author or copyright holder as a result of your choosing to follow a later
version.
16. Disclaimer of Warranty.
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE
LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR
OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO
THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM
PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR
CORRECTION.
17. Limitation of Liability.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY
COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS THE
PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY
GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE
OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR
DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES
OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF
SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
18. Interpretation of Sections 16 and 17.
If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect
according to their terms, reviewing courts shall apply local law that most closely approximates an
absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of
liability accompanies a copy of the Program in return for a fee.
END OF TERMS AND CONDITIONS
TVS-x72XU User Guide
Notices 49
SJ/T 11364-2006
本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国
RoHS 标准规定的限量要求。
本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品
可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。
部件名称 有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(CR(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
壳体 0 0 0 0 0 0
显示 0 0 0 0 0 0
印刷电路板 0 0 0 0 0 0
金属螺帽 0 0 0 0 0 0
电缆组装 0 0 0 0 0 0
风扇组装 0 0 0 0 0 0
电力供应组装 0 0 0 0 0 0
电池 0 0 0 0 0 0
O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。
VCCI Notice
この装置は、クラス A 情報技術装置です。この装置を家庭環境で使用すると電波
妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよう要求されることがありま
す。
VCCI–A
TVS-x72XU User Guide
Notices 50