Table of Contents
- Contents
- 1. Preface
- 2. Product Overview
- 3. Installation and Configuration
- 4. Basic Operations
- 5. NAS Migration
- 6. Troubleshooting
- 7. Glossary
- 8. Notices
QNAP TVS-h1288X User Manual
Displayed below is the user manual for TVS-h1288X by QNAP which is a product in the NAS & Storage Servers category. This manual has pages.
Related Manuals
TVS-hx88X
TVS-h1288X
TVS-h1688X
User Guide
Document Version: 1
19/11/2020
Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TVS-hx88X................................................................................................................................... 4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 7
Components................................................................................................................................................. 7
Front Panel...............................................................................................................................................7
Rear Panel................................................................................................................................................9
Left Panel................................................................................................................................................11
Right Panel.............................................................................................................................................12
Drive Numbering.....................................................................................................................................14
Safety Information.......................................................................................................................................14
Installation Requirements........................................................................................................................... 15
Setting Up the NAS.....................................................................................................................................16
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 17
Drive Installation.....................................................................................................................................17
Installing Expansion Cards.....................................................................................................................37
Replacing Memory Modules...................................................................................................................42
Replacing CPU Fans..............................................................................................................................47
Installing Expansion Units...................................................................................................................... 53
QuTS hero Installation................................................................................................................................ 58
Installing QuTS hero Using Qfinder Pro................................................................................................. 58
Installing QuTS hero Using the Cloud Key.............................................................................................60
4. Basic Operations
Power Button.............................................................................................................................................. 63
Reset Button............................................................................................................................................... 63
USB One Touch Copy Button..................................................................................................................... 64
LCD Panel.................................................................................................................................................. 64
LCD Panel Buttons.................................................................................................................................64
Viewing TCIP/IP Settings....................................................................................................................... 64
Configuring TCIP/IP Settings..................................................................................................................65
Viewing Drive Information.......................................................................................................................65
Viewing Volume Information...................................................................................................................65
Viewing System Information...................................................................................................................66
Powering Off the NAS............................................................................................................................ 66
Restarting the NAS.................................................................................................................................66
Changing the LCD Password................................................................................................................. 66
LCD Error Messages..............................................................................................................................67
LEDs........................................................................................................................................................... 68
Audio Alert.................................................................................................................................................. 70
5. NAS Migration
NAS Migration Requirements..................................................................................................................... 72
TVS-hx88X User Guide
1
Status and Setting Changes After NAS Migration...................................................................................... 72
Migrating a NAS..........................................................................................................................................73
6. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 75
Hot-swapping Failed Drives........................................................................................................................75
Recovering Unintentionally Removed Healthy Drives................................................................................ 76
Support and Other Resources.................................................................................................................... 76
7. Glossary
Cloud Key................................................................................................................................................... 77
myQNAPcloud Link.....................................................................................................................................77
myQNAPcloud............................................................................................................................................ 77
QNAP ID..................................................................................................................................................... 77
Qfinder Pro................................................................................................................................................. 77
QuTS hero.................................................................................................................................................. 77
8. Notices
Limited Warranty.........................................................................................................................................78
Disclaimer................................................................................................................................................... 78
GNU Public License....................................................................................................................................78
FCC Notice................................................................................................................................................. 86
CE Notice....................................................................................................................................................86
SJ/T 11364-2006.........................................................................................................................................87
2
1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for storage administrators. This guide assumes that the user is knowledgeable
and qualified to install, maintain, and troubleshoot issues involving servers, server components, and storage
systems. This guide also assumes that the user is trained to recognize hazards, including the appropriate
actions the user needs to take to prevent personal injury and damage to data and property.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TVS-hx88X User Guide
Preface 3
2. Product Overview
This chapter provides basic information about the QNAP device.
About the TVS-hx88X
The TVS-h1288X and TVS-h1688X run on the ZFS-based QuTS hero operating system and is powered by a
6-core 3.3 GHz processor with a boost of 4.7 GHz. With two M.2 NVMe Gen 3 x4 SSD slots, the NAS
delivers high performance within a compact chassis. The TVS-h1288X and TVS-h1688X feature two Gen 3
x4 PCIe slots that support optional Thunderbolt™ 3 expansion cards to perform high-speed video editing and
media collaboration. The Gen 3 x8 PCIe slot also comes preinstalled with a 2-port 10 Gigabit Ethernet card.
The NAS is also equipped with an HDMI 1.4b port to enhance your multimedia experience. With dual 10
Gigabit Ethernet ports and 2.5 Gigabit Ethernet ports, the NAS supports port trunking and failover to meet
bandwidth-demanding business applications.
Hardware Specifications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third-party
invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modifications and installation of unsupported third-party applications.
• For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Ordering P/N CPU Memory Power supply
TVS-h1288X-
W1250-16G
Intel® Xeon® W-1250 16 GB Single
TVS-h1688X-
W1250-32G
Intel® Xeon® W-1250 32 GB Single
Component TVS-h1288X-W1250-16G TVS-h1688X-W1250-32G
Processor
CPU Intel® Xeon® W-1250
Frequency 6-core/12-thread 3.3 GHz base/4.7 GHz boost
Architecture x86 64-bit
Encryption engine AES-NI
Memory
Pre-installed memory 16 GB RAM: 2 x 8 GB DDR4 ECC
UDIMM
32 GB RAM: 2 x 16 GB DDR4
ECC UDIMM
TVS-hx88X User Guide
Product Overview 4
Component TVS-h1288X-W1250-16G TVS-h1688X-W1250-32G
Memory slots 4 x DDR4 Long-DIMM
Note
Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more
than one memory slot, use QNAP modules with
identical specifications.
Using unsupported modules may degrade
performance, cause errors, or prevent the operating
system from starting.
Note
For dual-DIMM configurations, use identical DDR4
modules.
Maximum memory 128 GB RAM: 4 x 32 GB
Flash memory 5 GB (dual-boot OS protection)
Storage
Drive bays • 8 x 3.5-inch SATA 6 Gbps
• 4 x 2.5-inch SATA 6 Gbps
• 12 x 3.5-inch SATA 6 Gbps
• 4 x 2.5-inch SATA 6 Gbps
Note
The drives are backward compatible with 3 Gbps.
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
2.5-inch bays:
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
M.2 SSD slots 2 x M.2 NVMe PCIe Gen 3 x4
M.2 SSD form factor • 2280
• 22110
SSD cache acceleration support • 3.5-inch drive bays: 1 to 8
• 2.5-inch drive bays: 1 to 4
• M.2 SSD slots: 1 to 2
• 3.5-inch drive bays: 1 to 12
• 2.5-inch drive bays: 1 to 4
• M.2 SSD slots: 1 to 2
Hot-swapping Supported
Network
10 Gigabit Ethernet ports 2 x 10GBASE-T (10GbE/1GbE)
2.5 Gigabit Ethernet ports 4 x 2.5 GbE RJ45
External I/O Ports & Expansion Slots
TVS-hx88X User Guide
Product Overview 5
Component TVS-h1288X-W1250-16G TVS-h1688X-W1250-32G
PCIe slots • 1 x PCIe 3.0 x8
Note
This slot comes preinstalled with a 10 GbE network
expansion card.
• 2 x PCIe 3.0 x4
USB ports Front:
1 x USB 3.2 Gen 2 Type-A
Note
This USB port supports
One Touch Copy.
Rear:
• 2 x USB 3.2 Gen 2 Type-C
• 2 x USB 3.2 Gen 2 Type-A
Front:
1 x USB 3.2 Gen 2 Type-A
Note
This USB port supports
One Touch Copy.
Rear:
• 2 x USB 3.2 Gen 2 Type-C
• 3 x USB 3.2 Gen 2 Type-A
HDMI ports 1 x HDMI 1.4b (up to 4096 x 2160 resolution at 30 Hz)
Audio ports • 1 x 3.5 mm dynamic microphone jacks
• 1 x speaker
• 1 x 3.5 mm line-out jack
Note
You cannot use speakers and line-out jacks
simultaneously.
Interface
Display panel Monochrome backlit LCD display
Buttons • Power
• Reset
• LCD enter
• LCD select
Switches Power
Dimensions
Form factor Tower
Dimensions (H x W x D) 234.6 x 369.9 x 319.8 mm
(9.2 x 14.6 x 12.6 in)
303.84 x 369.89 x 319.8 mm
(11.96 x 14.56 x 12.59 in)
Net weight 11.27 kg (24.85 lbs) 13.41 kg (29.56 lbs)
Others
Power supply unit 550W, 100-240V AC, 50/60 Hz
System battery CR2032 lithium battery 3V
Sound level 26 db(A) 25.8 db(A)
Fans System: 3 x 80 mm, 12V DC fan
CPU: 2 x 97 mm fan
System: 3 x 92 mm, 12V DC fan
CPU: 2 x 97 mm fan
TVS-hx88X User Guide
Product Overview 6
Component TVS-h1288X-W1250-16G TVS-h1688X-W1250-32G
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
For the list of compatible expansion cards, go to https://www.qnap.com/compatibility.
Package Contents
Item Quantity
TVS-h1288X or TVS-h1688X NAS 1
Power cord 1
Ethernet cable 1 x Cat 6A
Drive tray keys 2
Screws for 3.5-inch drives TVS-h1288X: 24
TVS-h1688X: 36
Screws for 2.5-inch drives TVS-h1288X: 24
TVS-h1688X: 36
M.2 SSD heatsinks 2
Quick Installation Guide (QIG) 1
Components
Front Panel
TVS-h1288X
TVS-hx88X User Guide
Product Overview 7
No. Component No. Component
1 LCD panel 6 USB One Touch Copy button
2 Enter button 7 USB 3.2 Gen 2 (10Gbps) Type-A port
3 Select button 8 Drive LEDs
4 M.2 LEDs 9 SSD LEDs
5 Power button - -
TVS-h1688X
No. Component No. Component
1 Enter button 6 USB One Touch Copy button
2 Select button 7 USB 3.2 Gen 2 (10Gbps) Type-A port
3 M.2 LEDs 8 Drive LEDs
4 SSD LEDs 9 LCD panel
5 Power button - -
TVS-hx88X User Guide
Product Overview 8
Rear Panel
TVS-h1288X
No. Component No. Component No. Component
1 PCIe 3.0 x8 slot 1
Note
This slot comes
preinstalled with a
NIC.
7 Kensington security slot 13 USB 3.2 Gen 2 (10Gbps)
Type-C ports
2 3.5 mm line-out jack 8 2.5 Gigabit Ethernet activity
LEDs
14 3.5 mm dynamic
microphone jack
3 USB 3.2 Gen 2 (10Gbps)
Type-A ports
9 2.5 Gigabit Ethernet speed
LEDs
15 COM port
Note
This port is for
engineering
purposes only.
4 Power switch 10 Reset button 16 PCIe 3.0 x4 slot 3
Note
Only the PCIe 3.0 x4
slot supports the
QNAP QXP-T32P
Thunderbolt 3
expansion card.
TVS-hx88X User Guide
Product Overview 9
No. Component No. Component No. Component
5 Power port 11 HDMI 1.4b port 17 PCIe 3.0 x4 slot 2
Note
Only the PCIe 3.0 x4
slot supports the
QNAP QXP-T32P
Thunderbolt 3
expansion card.
6 Speakers 12 2.5 Gigabit Ethernet ports - -
TVS-h1688X
No. Component No. Component No. Component
1 PCIe 3.0 x8 slot 1
Note
This slot comes
preinstalled with a
NIC.
7 Speaker 13 2.5 Gigabit Ethernet speed
LEDs
2 3.5 mm dynamic
microphone jack
8 Kensington security slot 14 USB 3.2 Gen 2 (10Gbps)
Type-C ports
3 USB 3.2 Gen 2 (10Gbps)
Type-A ports
9 Reset button 15 3.5 mm line-out jack
4 2.5 Gigabit Ethernet ports 10 COM port
Note
This port is for
engineering
purposes only.
16 PCIe 3.0 x4 slot 3
Note
Only the PCIe 3.0 x4
slot supports the
QNAP QXP-T32P
Thunderbolt 3
expansion card.
TVS-hx88X User Guide
Product Overview 10
No. Component No. Component No. Component
5 Power switch 11 HDMI 1.4b port 17 PCIe 3.0 x4 slot 2
Note
Only the PCIe 3.0 x4
slot supports the
QNAP QXP-T32P
Thunderbolt 3
expansion card.
6 Power port 12 2.5 Gigabit Ethernet activity
LEDs
- -
Left Panel
TVS-h1288X
TVS-hx88X User Guide
Product Overview 11
TVS-h1688X
No. Component No. Component
1 PCIe 3.0 x8 slot
Note
This slot comes preinstalled with a
NIC.
- -
Right Panel
TVS-h1288X
TVS-hx88X User Guide
Product Overview 12
No. Component No. Component
1 M.2 SSD slot 2 5 Memory slot 3
2 M.2 SSD slot 1 6 Memory slot 4
3 Memory slot 1 7 PCIe 3.0 x4 slot 3
4 Memory slot 2 8 PCIe 3.0 x4 slot 2
TVS-h1688X
No. Component No. Component
1 M.2 SSD slot 1 5 Memory slot 3
2 M.2 SSD slot 2 6 Memory slot 4
3 Memory slot 1 7 PCIe 3.0 x4 slot 3
4 Memory slot 2 8 PCIe 3.0 x4 slot 2
TVS-hx88X User Guide
Product Overview 13
Drive Numbering
TVS-h1288X
TVS-h1688X
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operations.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
TVS-hx88X User Guide
Product Overview 14
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
• Free from objects that may obstruct NAS ventilation or apply
pressure to the NAS or power cord
TVS-hx88X User Guide
Product Overview 15
Category Item
Hardware and peripherals • Storage drives
Tip
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information in Safety Information carefully before setting
up the NAS or installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see the following topics.
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch or Solid-State Drives on 3.5-inch Trays
•Installing 2.5-inch Hard Drives on 2.5-inch Drive Trays
•Installing M.2 Solid-State Drives on the Right Panel
3. Optional: Install expansion cards.
For details, see Installing Expansion Cards
4. Optional: Replace memory modules.
For details, see Replacing Memory Modules
5. Optional: Connect the expansion units.
For details, see Installing Expansion Units
6. Connect the power cord and all applicable cables.
7. Power on the NAS.
8. Install QuTS hero.
For details, see QuTS hero Installation
9. Log on to QuTS hero.
TVS-hx88X User Guide
Product Overview 16
3. Installation and Configuration
This chapter provides specific hardware and operating system installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
The TVS-h1288X and the TVS-h1688X are compatible with 3.5-inch hard drives, 2.5-inch hard drives, and
2.5-inch solid-state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Optional: Unlock the tray.
TVS-hx88X User Guide
Installation and Configuration 17
b. Pull the handle to release the tray.
c. Pull the tray out.
Note
The preinstalled drive trays come unlocked.
Important
Ensure the drive tray keys are stored in a safe place.
3. Install a drive on the tray.
a. Remove the fastening panels from the sides of the drive tray.
TVS-hx88X User Guide
Installation and Configuration 18
b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
c. Attach the fastening panels to lock the drive to the tray.
d. Attach the screws to lock the drive to the tray.
TVS-hx88X User Guide
Installation and Configuration 19
Note
Attaching screws provides futher security and stability for the drives.
4. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
c. Lock the tray.
TVS-hx88X User Guide
Installation and Configuration 20
5. Power on the NAS.
Installing 2.5-inch or Solid-State Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Unlock the tray.
TVS-hx88X User Guide
Installation and Configuration 21
b. Pull the handle to release the tray.
c. Pull the tray out.
Note
The preinstalled drive trays come unlocked.
Important
Ensure the drive tray keys are stored in a safe place.
3. Install a drive on the tray.
a. Remove the right fastening panel from the drive tray.
TVS-hx88X User Guide
Installation and Configuration 22
b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
c. Attach the screws.
4. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
TVS-hx88X User Guide
Installation and Configuration 23
c. Lock the tray.
5. Power on the NAS.
Installing 2.5-inch Hard Drives on 2.5-inch Drive Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Unlock the tray.
TVS-hx88X User Guide
Installation and Configuration 24
TVS-h1288X
TVS-h1688X
b. Pull the handle to release the tray.
c. Pull the tray out.
TVS-hx88X User Guide
Installation and Configuration 25
TVS-h1288X
TVS-h1688X
Note
The preinstalled drive trays come unlocked.
Important
Ensure the drive tray keys are stored in a safe place.
3. Install a drive on the tray.
a. Align the SATA connector on the drive with the opening at the end of the tray.
b. Place the drive on the tray.
TVS-hx88X User Guide
Installation and Configuration 26
4. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
TVS-h1288X
TVS-hx88X User Guide
Installation and Configuration 27
TVS-h1688X
c. Lock the tray.
TVS-h1288X
TVS-hx88X User Guide
Installation and Configuration 28
TVS-h1688X
5. Power on the NAS.
Installing M.2 Solid-State Drives on the Right Panel
The device has two M.2 NVMe SSD slots on the right panel. For details, see Right Panel.
For a list of compatible M.2 SSDs, go to http://www.qnap.com/compatibility.
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
Note
• QNAP recommends installing heatsinks on the M.2 SSD controllers to enhance cooling
efficiency and to ensure consistent performance.
TVS-hx88X User Guide
Installation and Configuration 29
• Before installing non-QNAP heatsinks, ensure that they are of the appropriate size and
shape.
1. Power off the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Loosen the screws.
b. Slide the cover back.
c. Lift the cover off the device.
5. Remove the fan module.
a. Disconnect the fan module from the right panel.
TVS-hx88X User Guide
Installation and Configuration 30
b. Remove the screw that secures the module to the chassis.
c. Press the clip and then pull the module away from the system board.
6. Install a heatsink on the M.2 SSD.
a. Locate the controller on the M.2 SSD.
Note
The controller location varies depending on the model and manufacturer of the M.2 SSD.
For details, refer to the documentation or contact the manufacturer.
b. Remove the protective film from the heatsink.
TVS-hx88X User Guide
Installation and Configuration 31
c. Install the heatsink on the controller.
7. Install the M.2 SSD.
a. Optional: To install the M.2 22110, move the pushpin.
TVS-hx88X User Guide
Installation and Configuration 32
M.2 22110
b. Pull out the pushpin.
TVS-hx88X User Guide
Installation and Configuration 33
M.2 2280
c. Insert the M.2 SSD into the slot.
d. Insert the pushpin to secure the drive.
TVS-hx88X User Guide
Installation and Configuration 34
8. Attach the fan module.
a. Align the protruding part of the module with the hole on the chassis below the M.2 SSD slot.
b. Push the module toward the system board until the clip locks the module into place.
c. Attach the screws.
d. Connect the fan cable to the right panel.
TVS-hx88X User Guide
Installation and Configuration 35
9. Attach the case cover.
a. Place the cover on the device.
b. Slide the cover forward.
c. Tighten the screws.
10. Connect all cables and external attachments.
11. Connect the power cord to the electrical outlet.
12. Power on the device.
TVS-hx88X User Guide
Installation and Configuration 36
Installing Expansion Cards
The device supports selected expansion cards, some of which require QNAP PCIe brackets. QNAP-branded
expansion cards purchased from the company website are shipped with the brackets necessary to fit the
device.
Warning
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Check the expansion cards and brackets supported by your model on the QNAP website.
a. Go to www.qnap.com/compatibility.
b. Click Search by NAS.
c. Specify the number of bays and the specific model of your NAS.
d. Under Category, select the component or device type.
e. Locate a specific component or device model in the list.
f. Click the corresponding Note icon to view more information.
2. Power off the device.
3. Disconnect the power cord from the electrical outlet.
4. Disconnect all cables and external attachments.
5. Remove the case cover.
a. Loosen the screws.
b. Slide the cover back.
c. Lift the cover off the device.
TVS-hx88X User Guide
Installation and Configuration 37
6. Optional: Remove the existing expansion card.
a. Remove the screw that secures the cover to the chassis.
b. Hold the card by the edges.
c. Carefully pull the card out of the slot.
7. Remove the PCIe cover.
a. Remove the screw that secures the cover to the bracket.
b. Pull the cover away from the slot.
TVS-hx88X User Guide
Installation and Configuration 38
PCIe 3.0 x4
8. Optional: Attach the QNAP bracket to the expansion card.
Note
To install a 10 GbE card in the Gen 3 x4 slot, purchase a bracket kit and replace the original
bracket with a half-height bracket. For details, go to https://shop.qnap.com/.
a. Remove all screws of the existing bracket.
b. Carefully pull the bracket away from the card.
c. Attach the QNAP bracket to the card using the same screws.
TVS-hx88X User Guide
Installation and Configuration 39
d. Verify that the bracket does not move.
9. Install the expansion card.
a. Hold the card by the edges.
b. Insert the card into the slot.
c. Attach the screw.
PCIe 3.0 x8
TVS-hx88X User Guide
Installation and Configuration 40
PCIe 3.0 x4
Note
Only the PCIe 3.0 x4 slots support the QNAP QXP-T32P Thunderbolt 3 expansion card.
d. Optional: Attach the PCIe power connector to the expansion card.
Note
• Larger expansion cards may require you to attach the PCIe power connector before
inserting the card into the slot.
• The PCIe power connector can only attach to the PCIe 3.0 x8 slot.
10. Attach the case cover.
TVS-hx88X User Guide
Installation and Configuration 41
a. Place the cover on the device.
b. Slide the cover forward.
c. Tighten the screws.
Replacing Memory Modules
Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP
memory modules from authorized resellers.
Important
• QNAP recommends installing modules in pairs.
• Ensure that each pair uses identical modules.
• Always install a single module in slot 1.
For details on slot numbering, see Right Panel.
Module Pair Slot Number
First pair Slot 1 and 3
Second pair Slots 2 and 4
Warning
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
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•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Loosen the screws.
b. Slide the cover back.
c. Lift the cover off the device.
5. Place the device on its left side.
6. Remove the fan module.
a. Disconnect the fan module from the right panel.
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b. Remove the screw that secures the fan module to the chassis.
c. Press the clip and then pull the fan module away from the right panel.
7. Optional: Remove an existing module.
a. Push the retention clips outward simultaneously to release the module.
b. Verify that the module has tilted upward and is completely released from the slot.
Warning
Attempting to remove a module that is not completely released may damage the module and
the motherboard.
c. Hold the module by the edges.
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d. Carefully slide the module out of the slot.
Warning
• Do not touch the internal components, particularly the metal connectors.
• Do not bend the module.
8. Install a new module.
a. Align the notch with the ridge in the slot.
b. Insert the module into the slot.
c. Verify that the metal connectors are completely inserted into the slot.
d. Carefully press down on the module until the retention clips lock the module into place.
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9. Attach the fan module.
a. Align the protruding part of the fan module with the hole on the chassis below the M.2 SSD slot.
b. Push the fan module toward the system board until the clip locks the fan module into place.
c. Attach the screw that secures the fan module to the chassis.
d. Connect the fan cable to the right panel.
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10. Place the device in its normal upright position.
11. Attach the case cover.
a. Place the cover on the device.
b. Slide the cover forward.
c. Tighten the screws.
Replacing CPU Fans
Warning
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•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Loosen the screws.
b. Slide the cover back.
c. Lift the cover off the device.
5. Remove the fan module.
a. Disconnect the fan cable from the system board.
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b. Remove the screw that secures the fan module to the chassis.
c. Press the clip and then pull the fan module away fom the system board.
6. Remove an existing fan.
a. Remove the screws that secure the fan to the fan chassis.
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b. Remove the fan cable from the openings of the cable clips on the fan chassis.
c. Detach the fan from the fan chassis.
7. Install a new fan in the same location.
a. Position the fan chassis so that the cable clips face upward.
b. Align the holes on the fan with those on the fan chassis.
c. Attach the screws to secure the fan to the fan chassis.
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d. Attach the fan cable to openings of the cable clips on the fan chassis.
8. Attach the fan module.
a. Align the protruding part of the fan module with the hole on the chassis below the M.2 SSD slot.
b. Push the fan module toward the system board until the clip locks the fan module into place.
c. Attach the screw that secures the fan module to the chassis.
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d. Connect the fan cable to the system board.
9. Attach the case cover.
a. Place the cover on the device.
b. Slide the cover forward.
c. Tighten the screws.
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10. Connect all cables and external attachments.
11. Connect the power cord to the electrical outlet.
12. Power on the device.
Installing Expansion Units
The device supports SATA JBOD expansion units and USB expansion units. For details, please see table
below.
You can purchase storage expansion accessories from QNAP or an authorized reseller.
For details, go to https://shop.qnap.com/.
For the list of compatible expansion units and the maximum number of applicable expansion units, go to
http://www.qnap.com/go/compatibility-expansion.
Expansion Unit Model Description Required Accessories
TL-D400S • Uses a SAS 6 Gbps
(SFF-8088) interface
• Supports SATA/HDD/SSD
• 1 x SFF-8088 connector cable
• QXP-400eS-A1164 host bus
adapter
TL-D800S • Uses a SAS 6 Gbps
(SFF-8088) interface
• Supports SATA/HDD/SSD
• 2 x SFF-8088 connector
cables
• QXP-800eS-A1164 host bus
adapter
TL-D1600S • Uses a SAS 6 Gbps
(SFF-8088) interface
• Supports SATA/HDD/SSD
• 4 x SFF-8088 to SFF-8644
connector cables
• QXP-1600eS host bus adapter
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Expansion Unit Model Description Required Accessories
TL-R400S • Uses a SAS 6 Gbps
(SFF-8088) interface
• Supports SATA/HDD/SSD
• 1 x SFF-8088 connector cable
• QXP-400eS-A1164 host bus
adapter
• RAIL-B02
TL-R1200S-RP • Uses a SAS 6 Gbps
(SFF-8088) interface
• Supports SATA/HDD/SSD
• 3 x SFF-8088 to SFF-8644
connector cables
• QXP-1600eS host bus adapter
• RAIL-B02
TL-R1220Sep-RP • Uses a SAS 12 Gbps
(SFF-8644) interface
• Supports SAS/SATA
HDD/SSD
• SAS-12G2E or QXP-1620S-
B3616W storage expansion
card
• SFF-8644 mini SAS cable
• RAIL-B02
TL-R1620Sep-RP • Uses a SAS 12 Gbps
(SFF-8644) interface
• Supports SAS/SATA
HDD/SSD
• SAS-12G2E or QXP-1620S-
B3616W storage expansion
card
• SFF-8644 mini SAS cable
• RAIL-B02
TR-002 • Uses a USB 3.2 Gen 2 Type-C
interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to
Type-C cable
• USB 3.2 Gen 2 Type-C to
Type-C cable
TR-004 • Uses a USB 3.2 Gen 1 Type-C
interface
• Supports SATA drives
• USB 3.2 Gen 1 Type-A to
Type-C cable
• USB 3.2 Gen 2 Type-C to
Type-C cable
TR-004U • Uses a USB 3.2 Gen 1 Type-C
interface
• Supports SATA drives
• USB 3.2 Gen 1 Type-A to
Type-C cable
• USB 3.2 Gen 2 Type-C to
Type-C cable
• RAIL-B02
TL-D800C • Uses a USB 3.2 Gen 2 Type-C
interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to
Type-C cable
• USB 3.2 Gen 2 Type-C to
Type-C cable
TL-R1200C-RP • Uses a USB 3.2 Gen 2 Type-C
interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to
Type-C cable
• USB 3.2 Gen 2 Type-C to
Type-C cable
• RAIL-B02
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Connecting USB Expansion Units
To connect the device to USB expansion units, USB Type-A to USB Type-C cables or USB Type-C to USB
Type-C cables are required.
For required accessories, see Installing Expansion Units.
1. Connect the expansion unit to the NAS.
a. Connect the USB cable to the USB Type-C port on the expansion unit.
b. Connect the USB cable to a USB 3.2 Gen 1 Type-A or Type-C on the NAS.
2. Power on the expansion units.
3. Verify that the expansion units are recognized by the NAS.
a. Log on to QuTS hero as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
c. Verify that the expansion units are listed.
Connecting SATA Expansion Units
To connect the device to SATA JBOD expansion units, a host bus adapter must be installed on the NAS.
For required accessories, see Installing Expansion Units.
1. Power off the NAS.
2. Install a host bus adapter on the PCIe slot.
Note
The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a
host device. Third-party host bus adapters are not compatible with QNAP JBOD enclosures.
For details, see Installing Expansion Cards.
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3. Connect the expansion units to the NAS using the following topology.
4. Power on the SATA JBOD expansion units.
5. Power on the NAS.
6. Verify that the expansion units are recognized by the NAS.
a. Log on to QuTS hero as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
c. Verify that the expansion units are listed.
Connecting SAS Expansion Units
To use SAS expansion units, an SAS-12G2E storage expansion card must be installed on the NAS and
connected to the expansion units using mini-SAS SFF-8644 cables. You can purchase storage expansion
accessories from QNAP or an authorized reseller.
For details, go to https://shop.qnap.com/.
1. Install a storage expansion card on the PCIe slot.
For details, see Installing Expansion Cards.
2. Connect the expansion units to the device using the following topology.
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3. Power on the expansion units.
4. Verify that the expansion units are recognized by the device.
a. Log on to QuTS hero as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
c. Verify that the expansion units are listed.
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QuTS hero Installation
Method Description Requirements
Qfinder Pro installation
(Recommended)
If the NAS is connected to your
local area network, you can do the
following:
• Locate the NAS using Qfinder
Pro.
• Complete the steps in the
Smart Installation Guide
wizard.
• Computer
• Network cable
• Qfinder Pro installer
Cloud installation If the NAS is connected to the
internet, you can do the following:
• Scan the QR code on the
NAS.
• Specify the Cloud Key.
• Log into your myQNAPcloud
account.
• Use myQNAPcloud Link to
remotely access your NAS.
• Complete the steps in the
Smart Installation Guide
wizard.
• Computer or mobile device
• myQNAPcloud account
• Cloud Key
Installing QuTS hero Using Qfinder Pro
Warning
Installing QuTS hero deletes all data on the drives. Back up your data before proceeding.
Note
You can revert to QTS operating system anytime. For details, see QuTS hero user guide.
1. Power on the device.
2. Connect the device to your local area network.
3. Run Qfinder Pro on a computer that is connected to the same local area network.
Note
To download Qfinder Pro, go to https://www.qnap.com/utilities.
4. Locate the NAS in the list and then double-click the name or IP address.
The Smart Installation Guide opens in the default web browser.
5. Click Start Smart Installation Guide.
The Install Firmware window appears.
6. Install firmware using any of the following methods:
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Installation methods Steps
Automatic Click Start.
Automatically searches for available firmware
updates and installs firmware.
Manual installation a. Click Manual Installation.
The Install Firmware window appears.
b. Click Browse.
The upload file window appears.
c. Select file.
d. Click Open.
Starts firmware installation.
Skip a. Click Skip.
Skips firmware installation.
7. Specify the following information
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
8. Click Next.
9. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
10. Click Next.
The Configure the network settings screen appears.
11. Select Obtain an IP address automatically (DHCP).
12. Click Next.
The Cross-platform file transfer service screen appears.
13. Select the types of devices that you will use to access shared folders on the NAS.
14. Click Next.
15. Review the settings.
16. Click Apply.
A confirmation message appears.
Warning
Clicking Yes deletes all data on the drive before installing QuTS hero.
17. Click Yes.
• The QuTS hero installation progress bar appears.
•QuTS hero is installed.
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Note
It may take a couple of minutes to complete QuTS hero installation.
18. Optional: Click Go to NAS Management.
Tip
Click Go to NAS Management to set more advanced QuTS hero configurations and settings.
For details, see QuTS hero User Guide.
Installing QuTS hero Using the Cloud Key
Warning
Installing QuTS hero deletes all data on the drives. Back up your data before proceeding.
Note
You can revert to QTS operating system anytime. For details, see QuTS hero user guide.
1. Power on the device.
2. Connect the device to the internet.
3. Go to the QNAP Cloud Installation page using one of the following methods:
• On your computer, go to http://install.qnap.com/.
• Scan the QR code on the NAS using a mobile device.
The web page lists all the uninitialized QNAP NAS devices on the local network.
4. Locate the NAS in the list and then click Initialize.
Note
If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the
NAS.
The installation wizard opens in the default web browser.
5. Create an account or sign in to myQNAPcloud.
Note
You must return to this page to complete the installation after creating an account.
6. Specify the myQNAPcloud device name for the NAS.
Note
• The myQNAPcloud device name is used when remotely accessing the NAS.
• For security purposes, the myQNAPCloud Link remote connection service will be disabled
on your NAS after initialization. You can enable it by connecting to QuTS hero through LAN
and then installing myQNAPCloud Link.
7. Click Next.
The Smart Installation Guide opens in the default web browser.
8. Perform any of the following actions.
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• To check for the latest available version, click Start.
The wizard downloads the latest available version, and then the NAS restarts after the download
is complete. If a newer version is not available, the wizard automatically displays the Smart
Installation Guide.
• To install the out-of-the-box version, click Skip.
9. Click Start Smart Installation Guide.
The Install Firmware window appears.
10. Install firmware using any of the following methods:
Installation methods Steps
Automatic Click Start.
Automatically searches for available firmware
updates and installs firmware.
Manual installation a. Click Manual Installation.
The Install Firmware window appears.
b. Click Browse.
The upload file window appears.
c. Select file.
d. Click Open.
Starts firmware installation.
Skip Click Skip.
Skips firmware installation.
11. Specify the following information
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
12. Click Next.
13. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
14. Click Next.
The Configure the network settings screen appears.
15. Select Obtain an IP address automatically (DHCP).
16. Click Next.
The Cross-platform file transfer service screen appears.
17. Select the types of devices that you will use to access shared folders on the NAS.
18. Click Next.
19. Review the settings.
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20. Click Apply.
A confirmation message appears.
Warning
Clicking Confirm deletes all data on the drive before installing QuTS hero.
21. Click Confirm.
QuTS hero is installed.
22. Optional: Click Go to NAS Management.
Tip
Click Go to NAS Management to set more advanced QuTS hero configurations and settings.
For details, see QuTS hero User Guide.
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4. Basic Operations
This chapter describes basic NAS operations.
Power Button
Operation User Action Result
Power on Press the button once. The device powers on.
Power off Press and hold the button for 1.5
seconds.
The device powers off.
Force power off Press and hold the button for 5
seconds.
The device powers off.
Important
Use this method only
when the device is
unresponsive.
Reset Button
Operation User Action Result
Basic system reset Press and hold the
button for 3 seconds.
The following settings are reset to default:
• System administrator password: MAC address of
adapter 1 without special characters. For example, if
the MAC address of adapter 1 is 11:22:33:44:55:66,
then the admin password will be 112233445566.
Tip
You can find the MAC address of adapter 1
using Qfinder Pro. A label attached to the
device also lists the address as MAC1.
• TCP/IP configuration:
• Obtain IP address settings automatically via
DHCP
• Disable jumbo frames
• If port trunking is enabled (multi-LAN models
only), the port trunking mode is reset to “Active
Backup (Failover)”.
• System port: 8080 (system service port)
• Security level: Low (Allow all connections)
• LCD panel password: (blank)
• VLAN: Disabled
Advanced system
reset
Press and hold the
button for 15 seconds.
The default factory settings are restored.
• To retrieve old data after an advanced system reset,
recreate the previous folder structure on the NAS.
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USB One Touch Copy Button
The USB One Touch Copy button allows you to copy data backups from a USB device to the NAS or from
the NAS to a USB device.
This feature supports incremental backups. The NAS only copies files that were modified or added after the
last backup.
LCD Panel
The LCD panel allows you to perform the following operations:
• Restart and power off the device
• Configure or change the LCD panel password
• View and configure network settings
• View information on the system, physical disks, and volumes
LCD Panel Buttons
Button Usage
Enter • Display a configuration screen.
• Move to the next item on the configuration screen.
Select • Move to the next item on a menu.
• Modify a value on a configuration screen.
Viewing TCIP/IP Settings
You can view the following settings for each network adapter on the NAS.
• IP address
• Subnet mask
• Default gateway
• Primary DNS
• Secondary DNS
1. Press Enter or Select.
The panel displays the NAS name and QuTS hero version.
2. Press and Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press and hold Enter.
The panel displays the IP address of the first network adapter.
4. Press and hold Select to view the next TCP/IP screen.
Repeat this step as necessary.
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Configuring TCIP/IP Settings
You can configure the following settings for each network adapter on the device:
• IP address
• Subnet mask
• Default gateway
• Primary DNS
• Secondary DNS
1. Press Enter or Select.
The panel displays the NAS name and QuTS hero version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1.TCP/IP.
3. Press and hold Enter.
The panel displays the IP address of the first network adapter.
4. Press Select repeatedly until the panel displays Enter Network Settings.
5. Press and hold Enter.
The panel displays the configurable network settings.
6. Press Select and Enter to configure the settings.
For details, see Front Panel.
Viewing Drive Information
The LCD panel can display the temperature and capacity of each drive installed in the NAS.
1. Press Enter or Select.
The panel displays the NAS name and QuTS hero version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Enter repeatedly until the panel displays Main Menu 2. Physical disk.
4. Press and hold Enter.
The panel displays the temperature and capacity of the drive in bay 1.
5. Press and hold Select.
Repeat this step as necessary.
The panel displays the temperature and capacity of the next drive.
Viewing Volume Information
The LCD panel can display the name and capacity of each volume.
1. Press Enter or Select.
The panel displays the NAS name and QuTS hero version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
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3. Press Enter repeatedly until the panel displays Main Menu 3. Volume.
4. Press and hold Enter.
The panel displays the name and capacity of the first volume.
5. Press and hold Select.
Repeat this step as necessary.
The panel displays the name and capacity of the next volume.
Viewing System Information
The LCD panel can display the CPU temperature, system temperature, and system fan speed.
1. Press Enter or Select.
The panel displays the NAS name and QuTS hero version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Enter repeatedly until the panel displays Main Menu 4. System.
4. Press and hold Enter.
The panel displays the CPU and system temperature.
5. Press and hold Select.
The panel displays the system fan speed.
Powering Off the NAS
1. Press Enter or Select.
The panel displays the NAS name and QuTS hero version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Enter repeatedly until the panel displays Main Menu 5. Shut down.
4. Press and hold Enter.
The NAS powers off.
Restarting the NAS
1. Press Enter or Select.
The panel displays the NAS name and QuTS hero version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Enter repeatedly until the panel displays Main Menu 6. Reboot.
4. Press and hold Enter.
The NAS restarts.
Changing the LCD Password
Specifying a password for the LCD panel prevents unauthorized access.
1. Press Enter or Select.
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The panel displays the NAS name and QuTS hero version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Enter repeatedly until the panel displays Main Menu 7. Password.
4. Press and hold Enter.
The Change Password screen appears.
5. Select Yes by pressing and holding Enter.
The New Password screen appears.
6. Press Select and Enter to specify a new password.
• Specify a password.
• Length: 1-8 characters
• Valid characters: 0-9
• To delete a password, leave the password field blank.
Button Usage
Enter Move to the next item in the New Password screen.
Select Change a number in the New Password and Verify Password
screens.
7. Press Enter.
The NAS saves the password.
LCD Error Messages
System Message Description
Sys. Fan Failed System fan has failed.
Sys. Overheat System has overheated.
HDD Overheat Drive has overheated.
CPU Overheat CPU has overheated.
Network Lost LAN 1 and LAN 2 disconnected in failover or load-balancing mode.
LAN [number] Lost LAN [number] has disconnected.
HDD Failure Drive has failed.
Shared Folder [number] Full Shared folder is full.
HDD Ejected Drive has ejected.
Shared Folder [number] Degraded Shared folder [number] is in degrade mode.
Shared Folder [number]
Unmounted
Shared folder [number] has unmounted.
Shared Folder [number] Inactive Shared folder [number] is inactive.
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LEDs
LEDs indicate the system status and related information when the device is powered on. The following LED
information applies only when the drive is correctly installed and when the device is connected to the
network or to a host.
For details on the location of the LEDs, see Components.
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LED Status Description
System Status Flashes green and red
alternately every 0.5
seconds
• The drive is being formatted.
• The device is being initialized.
• The operating system is being updated.
• RAID rebuilding is in progress.
• Online RAID Capacity Expansion is in progress.
• Online RAID Level Migration is in progress.
• The firmware is being updated.
Note
When updating the firmware, do not remove
the power cord or USB cable, and do not
force-exit the application.
Red • The drive is invalid.
• The disk volume has reached its full capacity.
• The disk volume is about to reach its full capacity.
• The system fan is not functioning.
• An error occurred when accessing (read/write) the
data.
• A bad sector is detected on the hard drive.
• The device is in degraded read-only mode (two
member drives failed in RAID 5 or RAID 6 but the data
can still be read).
• A hardware self-test error occurred.
Flashes red every 0.5
seconds
The device is in degraded mode (one member drive failed
in RAID 1, RAID 5, or RAID 6).
Flashes red once The device has received a command from the remote
control.
Green The device is ready.
Flashes green every 0.5
seconds
• The device is not configured.
• A drive is not formatted.
Flashes orange The device is in sleep mode.
Off • All drives are in standby mode.
• The device is powered off.
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LED Status Description
Drive Flashes red The data is being accessed and a read/write error occurs
during the process.
Red A drive read/write error occurred.
Flashes green Data is being accessed.
Green The drive is ready.
Off No drive was detected.
2.5 Gigabit
Ethernet speed
Green The network connection is operating at 2.5 Gbps.
Orange The network connection is operating at 1 Gbps.
Off • The network connection is operating at 100 Mbps.
• There is no network connection.
2.5 Gigabit
Ethernet activity
Orange A network connection has been established.
Flashes orange The device is being accessed from the network.
Off There is no network connection.
M.2 SSD Flashes red The drive is being located.
Red A drive read/write error has occurred.
Flashes green The data is being accessed.
Green The drive can be accessed.
Off No drive is detected.
Audio Alert
Duration Frequency Description
Short beep (0.5 seconds) 1 • The NAS is starting up.
• When the reset button is
pressed for 3 seconds, the
NAS resets configurations.
• When the reset button is
pressed for 10 seconds, the
NAS resets configurations and
reboots.
• The operating system was
updated.
• The device is starting USB
One-Touch Copy.
2 The USB device has been
removed (USB One Touch copy
button).
3 Cannot detect installed disk.
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Duration Frequency Description
Long beep (1.5 seconds) 3 (every 5 minutes) • A power error occurred.
• The system fan is not
functioning.
• The fan module has been
removed.
• The NAS data cannot be
copied to the external storage
device connected to the front
USB port.
2 • The storage pool is about to
reach full capacity.
• The storage pool has reached
full capacity.
• A storage pool status error
occurred.
• The disk volume is about to
reach its full capacity.
• The disk volume has reached
its full capacity.
• The USB device is being
removed (USB one-touch
copy button).
• A volume status error
occurred.
• A drive is plugged in or out.
• The iSCSI is about to reach
full capacity.
1 • The NAS was powered off by
force shutdown (hardware
shutdown).
• The NAS was powered on
successfully and is ready.
Long and short beeps 1 long and 2 short beeps The JBOD expansion unit has
been removed.
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5. NAS Migration
You can migrate data and settings from your current NAS to another NAS model with minimal disruptions by
installing all the hard drives from the source NAS to the destination NAS. RAID configuration and other
settings are retained on the destination NAS after migration.
NAS Migration Requirements
You can only migrate drives and system settings to specific NAS models, depending on your source NAS.
For the list of NAS models compatible with direct NAS migration, see https://www.qnap.com/en/nas-
migration.
Your device must meet the following requirements:
• The destination NAS must run on the same QuTS hero version as the source NAS (or later).
Important
Due to incompatibilities in file system, system migration between QTS NAS and QuTS hero
NAS is not supported.
Warning
Migrating drives between QTS NAS and QuTS hero NAS can cause data corruption.
• The destination NAS must have sufficient free drive bays to accommodate all the drives that you are
migrating from the source NAS.
For NAS models that do not support NAS migration, see How to Migrate Data and Folder Permissions
between QTS and QuTS hero with HBS3.
Status and Setting Changes After NAS Migration
The status of NAS data and settings varies after migration.
Data and Settings After NAS Migration
Registered myQNAPcloud name Your registered myQNAPcloud name is not migrated.
Encrypted shared folders If the NAS does not support file system encryption,
encrypted shared folders are not migrated.
Warning
To prevent data loss, back up and save
the encryption keys of encrypted shared
folders in a safe place. You can also
choose to decrypt shared folders before
migration.
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Data and Settings After NAS Migration
Shared folders All shared folders and the downloaded files stored in
them are retained.
Warning
To prevent data loss, back up and save
encryption keys or passwords of
encrypted shared folders in a safe place
before migration.
Important
Folder permissions on the destination
NAS must be reconfigured after
migration.
Network If the number of network ports or network port
specifications on the destination NAS is different
from the source NAS, the following network and
virtual settings may change and require
reconfiguration: port trunking, virtual machines,
Thunderbolt, and more.
Windows AD configuration Windows AD configurations must be reconfigured.
Licenses Licenses are not migrated.
Warning
QNAP recommends deactivating
licenses on the source NAS before data
migration.
Applications If the destination NAS has less RAM than the source
NAS, the following features and applications might
not function: Virtualization Station, Qsirch, and
Snapshots.
Services Only services supported by the destination NAS are
available.
Multimedia features Some multimedia features are disabled by default.
Migrating a NAS
Important
Before performing NAS migration, ensure that you understand all requirements and
possible changes after migration.
For details see the following topics:
•NAS Migration Requirements
•Status and Setting Changes After NAS Migration
1. Power off the source NAS and the destination NAS.
2. Remove the drives.
Important
QNAP recommends following the source NAS drive order when installing the drives. Take note
of the drive tray order when removing the drives.
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NAS Migration 73
a. Remove the drives from the source NAS.
b. Remove the drive trays from the destination NAS.
3. Install the drives.
a. Install source NAS drives onto the destination NAS drive trays.
b. Insert the drive trays into the destination NAS.
4. Power on the destination NAS.
5. Log on to QuTS hero as an administrator on the destination NAS.
The destination NAS automatically checks for the latest firmware update.
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NAS Migration 74
6. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS
If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QuTS hero installation, the drives or data
may be faulty.
1. Power off the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qfinder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QuTS hero installation.
Hot-swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
RAID Type Number of Disks Situation
RAID 1 2 One member drive fails
RAID 5 ≥ 3
RAID 6 ≥ 4 One or two member drives fail
RAID 10 ≥ 4 (Must be an even number) One or two member drives in two
different pairs fail.
RAID 50 ≥ 6 One disk per subgroup fails.
RAID 60 ≥ 8 Two disks per subgroup fail.
Triple Mirror Multiple of 3. (For example, 3, 6, 9,
12 disks and so forth.)
One or two member drives fail.
RAID-TP ≥ 5 One, two, or three member drives
fail.
1. Log on to QuTS hero.
2. Go to Main Menu > Storage & Snapshots > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the device.
6. Wait for 20 seconds or until the device beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
TVS-hx88X User Guide
Troubleshooting 75
The NAS beeps twice.
10. Go to Main Menu > Storage & Snapshots > Storage Space .
11. Locate the storage pool that contains the new drive and then verify that the status is Rebuilding.
Recovering Unintentionally Removed Healthy Drives
The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from
unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, RAID 6,
RAID 10, RAID 50, RAID 60, triple mirror, and RAID-TP volume from degraded mode.
Disk Volume RAID Recovery Support Number of Disks Maximum Number of
Removed Drives
RAID 0 Yes ≥ 2 N/A
RAID 1 Yes 2 1
RAID 5 Yes ≥ 3 1
RAID 6 Yes ≥ 4 2
RAID 10 No ≥ 4 (Must be an even
number)
One or two member
drives in two different
pairs fail.
RAID 50 Yes ≥ 6 One disk per subgroup
fails.
RAID 60 Yes ≥ 8 Two disks per subgroup
fail.
Triple Mirror Yes Multiple of 3. (For
example, 3, 6, 9, 12 disks
and so forth.)
2
RAID-TP Yes ≥ 5 3
Support and Other Resources
QNAP provides the following resources:
Resource URL
Documentation https://docs.qnap.com
Compatibility List https://www.qnap.com/compatibility/
NAS Migration Compatibility https://www.qnap.com/en/nas-migration
Expansion Unit Compatibility http://www.qnap.com/go/compatibility-expansion
Service Portal https://service.qnap.com
Product Support Status https://www.qnap.com/product/eol.php
Downloads https://download.qnap.com
Community Forum https://forum.qnap.com
QNAP Accessories Store https://shop.qnap.com/
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Troubleshooting 76
7. Glossary
Cloud Key
Unique 8-digit code assigned to each NAS device
myQNAPcloud Link
Enables you to access the NAS over the internet without configuring complex port forwarding settings
myQNAPcloud
Provides various remote access services such as DDNS and myQNAPcloud Link
QNAP ID
User account that enables you to use myQNAPcloud remote access and other QNAP services
Qfinder Pro
QNAP utility that lets you locate and access QNAP NAS devices in your local area network
QuTS hero
QNAP NAS operating system featuring ZFS file system
TVS-hx88X User Guide
Glossary 77
8. Notices
This chapter provides information about warranty, disclaimers, licensing, and federal regulations.
Limited Warranty
QNAP offers limited warranty service on our products. Your QNAP-branded hardware product is warranted
against defects in materials and workmanship for a period of one (1) year or more from the date printed on
the invoice. ("Warranty Period"). Please review your statutory rights at www.qnap.com/warranty, which may
be amended from time to time by QNAP in its discretion.
Disclaimer
Information in this document is provided in connection with products of QNAP Systems, Inc. (the "QNAP").
No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this
document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no
liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of
QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or
infringement of any patent, copyright or other intellectual property right.
QNAP products are not intended for use in medical, life saving, life sustaining, critical control or safety
systems, or in nuclear facility applications.
In no event shall QNAP’s liability exceed the price paid for the product from direct, indirect, special,
incidental, or consequential damages resulting from the use of the product, its accompanying software, or its
documentation. QNAP makes no warranty or representation, expressed, implied, or statutory, with respect to
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disclaims its quality, performance, merchantability, or fitness for any particular purpose. QNAP reserves the
right to revise or update its products, software, or documentation without obligation to notify any individual or
entity.
Back up the system periodically to avoid any potential data loss is recommended. QNAP disclaims any
responsibility of all sorts of data loss or recovery.
Should you return any components of the package of QNAP products such as NAS (Network Attached
Storage) for refund or maintenance, make sure they are carefully packed for shipping. Any form of damages
due to improper packaging will not be compensated.
All the features, functionality, and other product specifications are subject to change without prior notice or
obligation. Information contained herein is subject to change without notice.
Further, the ® or ™ symbols are not used in the text.
GNU Public License
Version 3, 29 June 2007
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not
allowed.
Preamble
The GNU General Public License is a free, copy left license for software and other kinds of works.
The licenses for most software and other practical works are designed to take away your freedom to share
and change the works. By contrast, the GNU General Public License is intended to guarantee your freedom
to share and change all versions of a program--to make sure it remains free software for all its users. We, the
TVS-hx88X User Guide
Notices 78
Free Software Foundation, use the GNU General Public License for most of our software; it applies also to
any other work released this way by its authors. You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are
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To protect your rights, we need to prevent others from denying you these rights or asking you to surrender
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For example, if you distribute copies of such a program, whether gratis or for a fee, you must pass on to the
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Developers that use the GNU GPL protect your rights with two steps: (1) assert copyright on the software,
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The precise terms and conditions for copying, distribution and modification follow.
Terms and Conditions
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“This License” refers to version 3 of the GNU General Public License.
“Copyright” also means copyright-like laws that apply to other kinds of works, such as semiconductor
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A “covered work” means either the unmodified Program or a work based on the Program.
To “propagate” a work means to do anything with it that, without permission, would make you directly or
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To “convey” a work means any kind of propagation that enables other parties to make or receive
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An interactive user interface displays “Appropriate Legal Notices” to the extent that it includes a
convenient and prominently visible feature that (1) displays an appropriate copyright notice, and (2)
TVS-hx88X User Guide
Notices 79
tells the user that there is no warranty for the work (except to the extent that warranties are provided),
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5. Conveying Verbatim Copies.
TVS-hx88X User Guide
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You may convey verbatim copies of the Program's source code as you receive it, in any medium,
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TVS-hx88X User Guide
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the object code. If the place to copy the object code is a network server, the Corresponding
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TVS-hx88X User Guide
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TVS-hx88X User Guide
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not to sue for patent infringement). To “grant” such a patent license to a party means to make such an
agreement or commitment not to enforce a patent against the party.
If you convey a covered work, knowingly relying on a patent license, and the Corresponding Source of
the work is not available for anyone to copy, free of charge and under the terms of this License, through
a publicly available network server or other readily accessible means, then you must either (1) cause
the Corresponding Source to be so available, or (2) arrange to deprive yourself of the benefit of the
patent license for this particular work, or (3) arrange, in a manner consistent with the requirements of
this License, to extend the patent license to downstream recipients. “Knowingly relying” means you
have actual knowledge that, but for the patent license, your conveying the covered work in a country, or
your recipient's use of the covered work in a country, would infringe one or more identifiable patents in
that country that you have reason to believe are valid.
If, pursuant to or in connection with a single transaction or arrangement, you convey, or propagate by
procuring conveyance of, a covered work, and grant a patent license to some of the parties receiving
the covered work authorizing them to use, propagate, modify or convey a specific copy of the covered
work, then the patent license you grant is automatically extended to all recipients of the covered work
and works based on it.
A patent license is “discriminatory” if it does not include within the scope of its coverage, prohibits the
exercise of, or is conditioned on the non-exercise of one or more of the rights that are specifically
granted under this License. You may not convey a covered work if you are a party to an arrangement
with a third party that is in the business of distributing software, under which you make payment to the
third party based on the extent of your activity of conveying the work, and under which the third party
grants, to any of the parties who would receive the covered work from you, a discriminatory patent
license (a) in connection with copies of the covered work conveyed by you (or copies made from those
copies), or (b) primarily for and in connection with specific products or compilations that contain the
covered work, unless you entered into that arrangement, or that patent license was granted, prior to 28
March 2007.
Nothing in this License shall be construed as excluding or limiting any implied license or other defenses
to infringement that may otherwise be available to you under applicable patent law.
13. No Surrender of Others' Freedom.
TVS-hx88X User Guide
Notices 84
If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the
conditions of this License, they do not excuse you from the conditions of this License. If you cannot
convey a covered work so as to satisfy simultaneously your obligations under this License and any
other pertinent obligations, then as a consequence you may not convey it at all. For example, if you
agree to terms that obligate you to collect a royalty for further conveying from those to whom you
convey the Program, the only way you could satisfy both those terms and this License would be to
refrain entirely from conveying the Program.
14. Use with the GNU Affero General Public License.
Notwithstanding any other provision of this License, you have permission to link or combine any
covered work with a work licensed under version 3 of the GNU Affero General Public License into a
single combined work, and to convey the resulting work. The terms of this License will continue to apply
to the part which is the covered work, but the special requirements of the GNU Affero General Public
License, section 13, concerning interaction through a network will apply to the combination as such.
15. Revised Versions of this License.
The Free Software Foundation may publish revised and/or new versions of the GNU General Public
License from time to time. Such new versions will be similar in spirit to the present version, but may
differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program specifies that a certain numbered
version of the GNU General Public License “or any later version” applies to it, you have the option of
following the terms and conditions either of that numbered version or of any later version published by
the Free Software Foundation. If the Program does not specify a version number of the GNU General
Public License, you may choose any version ever published by the Free Software Foundation.
If the Program specifies that a proxy can decide which future versions of the GNU General Public
License can be used, that proxy's public statement of acceptance of a version permanently authorizes
you to choose that version for the Program.
Later license versions may give you additional or different permissions. However, no additional
obligations are imposed on any author or copyright holder as a result of your choosing to follow a later
version.
16. Disclaimer of Warranty.
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE
LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR
OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO
THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM
PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR
CORRECTION.
17. Limitation of Liability.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY
COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS THE
PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY
GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE
OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR
DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES
OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF
SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
18. Interpretation of Sections 16 and 17.
If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect
according to their terms, reviewing courts shall apply local law that most closely approximates an
absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of
liability accompanies a copy of the Program in return for a fee.
TVS-hx88X User Guide
Notices 85
END OF TERMS AND CONDITIONS
FCC Notice
FCC Class B Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Important
Any modifications made to this device that are not approved by QNAP Systems, Inc. may
void the authority granted to the user by the FCC to operate this equipment.
CE Notice
This QNAP NAS complies with CE Compliance Class B.
TVS-hx88X User Guide
Notices 86
SJ/T 11364-2006
本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国
RoHS 标准规定的限量要求。
本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品
可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。
部件名称 有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(CR(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
壳体 0 0 0 0 0 0
显示 0 0 0 0 0 0
印刷电路板 0 0 0 0 0 0
金属螺帽 0 0 0 0 0 0
电缆组装 0 0 0 0 0 0
风扇组装 0 0 0 0 0 0
电力供应组装 0 0 0 0 0 0
电池 0 0 0 0 0 0
O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。
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Notices 87