Table of Contents
- Basics
- Read me first
- Device overheating situations and solutions
- Device layout and functions
- Charging the battery
- SIM or USIM card (nano-SIM card)
- Memory card (microSD card)
- Turning the device on and off
- Initial setup
- Samsung account
- Transferring data from your previous device (Smart Switch)
- Understanding the screen
- Notification panel
- Screen capture and screen record
- Entering text
- Apps and features
- Installing or uninstalling apps
- Phone
- Contacts
- Messages
- Internet
- Camera
- Gallery
- AR Zone
- Multi window
- Samsung Pay
- Samsung Health
- Samsung Notes
- Samsung Members
- Galaxy Shop
- Galaxy Wearable
- Calendar
- Reminder
- Radio
- Voice Recorder
- My Files
- Clock
- Calculator
- Game Launcher
- Game Booster
- Samsung Kids
- SmartThings
- Sharing content
- Music Share
- Smart View
- Link to Windows
- Samsung Global Goals
- Google apps
- Settings
- Introduction
- Samsung account
- Connections
- Sounds and vibration
- Notifications
- Display
- Wallpaper
- Themes
- Home screen
- Lock screen
- Biometrics and security
- Privacy
- Location
- Accounts and backup
- Advanced features
- Digital Wellbeing and parental controls
- Battery and device care
- Apps
- General management
- Accessibility
- Software update
- About phone
- Appendix
Samsung Enterprise Edition User Manual
Displayed below is the user manual for Enterprise Edition by Samsung which is a product in the Smartphones category. This manual has pages.
Related Manuals
2
Table of Contents
Basics
4 Read me first
6 Device overheating situations and
solutions
9 Device layout and functions
13 Charging the battery
15 SIM or USIM card (nano-SIM card)
17 Memory card (microSD card)
19 Turning the device on and off
20 Initial setup
20 Samsung account
21 Transferring data from your previous
device (Smart Switch)
23 Understanding the screen
31 Notification panel
32 Screen capture and screen record
34 Entering text
Apps and features
36 Installing or uninstalling apps
37 Phone
40 Contacts
42 Messages
43 Internet
44 Camera
55 Gallery
59 AR Zone
62 Multi window
64 Samsung Pay
66 Samsung Health
67 Samsung Notes
67 Samsung Members
67 Galaxy Shop
68 Galaxy Wearable
68 Calendar
69 Reminder
70 Radio
70 Voice Recorder
71 My Files
71 Clock
71 Calculator
72 Game Launcher
73 Game Booster
74 Samsung Kids
74 SmartThings
75 Sharing content
76 Music Share
78 Smart View
78 Link to Windows
79 Samsung Global Goals
80 Google apps
Table of Contents
3
107 Privacy
107 Location
107 Google
108 Accounts and backup
108 Samsung Cloud
109 Advanced features
110 Motions and gestures
111 Dual Messenger
112 Digital Wellbeing and parental
controls
113 Battery and device care
113 Optimising your device
113 Battery
114 Storage
114 Memory
114 Device protection
114 Ultra data saving
115 Apps
115 General management
116 Accessibility
117 Software update
117 About phone
Appendix
118 Troubleshooting
123 Removing the battery
Settings
81 Introduction
81 Samsung account
81 Connections
82 Wi-Fi
84 Bluetooth
85 NFC and contactless payments
86 Data saver
87 Mobile data only apps
87 Mobile Hotspot
88 More connection settings
89 Sounds and vibration
90 Sound quality and effects
90 Separate app sound
90 Notifications
91 Display
92 Wallpaper
92 Themes
92 Home screen
92 Lock screen
93 Smart Lock
93 Biometrics and security
95 Face recognition
97 Fingerprint recognition
100 Samsung Pass
103 Secure Folder
106 Secure Wi-Fi
4
Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
•
The device may require a connection to a Wi-Fi or mobile network when using some apps
or features.
•
Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
•
You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
•
Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
Basics
5
•
Depending on the region or service provider, a screen protector is attached for protection
during production and distribution. Damage to the attached screen protector is not
covered by the warranty.
•
You can see the touchscreen clearly even in strong outdoor sunlight by automatically
adjusting the contrast range based on the surrounding environment. Due to the nature
of the product, displaying fixed graphics for extended periods may result in afterimages
(screen burn-in) or ghosting.
–
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods and turn off the touchscreen when not using the device.
–
You can set the touchscreen to turn off automatically when you are not using it.
Launch the
Settings
app, tap
Display
→
Screen timeout
, and then select the length
of time you want the device to wait before turning off the touchscreen.
–
To set the touchscreen to automatically adjust its brightness based on the
surrounding environment, launch the
Settings
app, tap
Display
, and then tap the
Adaptive brightness
switch to activate it.
•
Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC).
If your device is approved by the FCC, you can view the FCC ID of the device. To view the
FCC ID, launch the
Settings
app and tap
About phone
→
Status information
. If your
device does not have an FCC ID, it means that the device has not been authorised for sale
in the U.S. or its territories and may only be brought to the U.S. for the owner’s personal
use.
•
The use of mobile devices on aeroplanes or ships may be subject to federal and local
guidelines and restrictions. Check with the appropriate authorities and always follow
crew instructions regarding when and how you may use your device.
•
Depending on the region, you can view the regulatory information on the device. To
view the information, launch the
Settings
app and tap
About phone
→
Regulatory
information
.
•
Your device contains magnets. Keep a safe distance between your device and objects
that may be affected by magnets such as credit cards and implantable medical devices. If
you have an implantable medical device, consult your physician before use.
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
Basics
6
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charging speed may decrease or the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
•
When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
Basics
7
•
When using apps that require more power or using apps for extended periods
–
When playing high-quality games for extended periods
–
When recording videos for extended periods
–
When streaming videos while using the maximum brightness setting
–
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
–
When using Multi window
–
When updating or installing apps while recording videos
–
When downloading large files during a video call
–
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
•
When you are roaming
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when
not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
Basics
8
Precautions for device overheating
If you begin to feel uncomfortable due to the device overheating, stop using the device.
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.
•
If the device overheats and reaches a certain temperature, a warning message will appear
to prevent device failure, skin irritations and damages, and battery leakage. To lower the
device’s temperature, the screen brightness and the performance speed will be limited
and battery charging will stop. Running apps will be closed and all calling and other
features will be limited, except for emergency calls, until the device cools down.
•
If the second message appears due to a further increase of the device’s temperature, the
device will turn off. Do not use the device until the device’s temperature drops below the
specified level. If the second warning message appears during an emergency call, the call
will not be disconnected by a forced shut down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating
mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
•
Do not use a cable whose covering is peeled off or damaged, and do not use any charger
or battery that is damaged or malfunctioning.
Basics
9
Device layout and functions
Package contents
Refer to the quick start guide for package contents.
•
The items supplied with the device and any available accessories may vary
depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible with
other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make sure
they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer to
the Samsung website.
Basics
10
Device layout
Speaker
Side key (Fingerprint
recognition sensor)
Volume key
Front camera
Multipurpose jack
(USB Type-C)
Earphone jack
SIM card / Memory card
tray
Touchscreen
NFC antenna
Rear camera
Flash
Microphone
Main antenna
Speaker Microphone
GPS antenna
Basics
11
•
When using the speakers, such as when playing media files or using speakerphone,
do not place the device close to your ears.
•
Be careful not to expose the camera lens to a strong light source, such as direct
sunlight. If the camera lens is exposed to a strong light source, such as direct sunlight,
the camera image sensor may be damaged. A damaged image sensor is irreparable
and will cause dots or spots in pictures.
•
If you use the device with its glass or acrylic body broken, there may be a risk of
injury. Use the device only after it has been repaired at a Samsung Service Centre.
•
If dust or foreign materials enter the microphone, speaker, or receiver, the device’s
sound may become quiet or certain features may not work. If you attempt to remove
the dust or foreign materials with a sharp object, the device may be damaged and its
appearance may be affected.
•
Connectivity problems and battery drain may occur in the following situations:
–
If you attach metallic stickers on the antenna area of the device
–
If you attach a device cover made with metallic material to the device
–
If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
•
Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
•
Do not allow water to contact the touchscreen. The touchscreen may malfunction in
humid conditions or when exposed to water.
Basics
12
Hard keys
Key Function
Side key
•
Press and hold to turn the device on or off.
•
Press to turn on or lock the screen.
•
Press twice to launch the app or feature you set.
Side key +
Volume Down key
•
Press simultaneously to capture a screenshot.
•
Press and hold simultaneously to turn off the device.
Setting the Side key
Select an app or feature to launch by pressing the Side key twice.
Launch the
Settings
app, tap
Advanced features
→
Side key
, and then select an option you
want.
Soft buttons
Back button
Home button
Recents button
When you turn on the screen, the soft buttons will appear at the bottom of the screen. Refer
to Navigation bar (soft buttons) for more information.
Basics
13
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved battery, charger, and cable specifically designed for your
device. Incompatible battery, charger, and cable can cause serious injuries or damage to
your device.
•
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
•
Use only USB Type-C cable supplied with the device. The device may be damaged if
you use Micro USB cable.
To save energy, unplug the charger when not in use. The charger does not have a power
switch, so you must unplug the charger from the electric socket when not in use to
avoid wasting power. The charger should remain close to the electric socket and easily
accessible while charging.
Wired charging
Connect the USB cable to the USB power adaptor and plug the cable into the device’s
multipurpose jack to charge the battery. After fully charging, disconnect the charger from the
device.
Quick charging
Launch the
Settings
app, tap
Battery and device care
→
Battery
→
More battery settings
,
and then activate the feature you want.
•
Fast charging
: To use the fast charging feature, use a battery charger that supports
Adaptive fast charging.
You can charge the battery more quickly while the device or its screen is turned off.
Basics
14
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
Optimise the device using the device care feature.
•
When you are not using the device, turn off the screen by pressing the Side key.
•
Activate power saving mode.
•
Close unnecessary apps.
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced.
•
Decrease the backlight time.
•
Decrease the screen brightness.
Battery charging tips and precautions
•
If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
•
The device can be used while it is charging, but it may take longer to fully charge the
battery.
•
If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
•
While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
Basics
15
SIM or USIM card (nano-SIM card)
Insert the SIM or USIM card provided by the mobile telephone service provider.
For dual SIM models, you can insert two SIM or USIM cards so you can have two phone
numbers or service providers for a single device. In some areas, data transfer speeds may be
slower if two SIM cards are inserted in the device than when one SIM card is inserted.
Some services that require a network connection may not be available depending on
the service provider.
Installing the SIM or USIM card
Single SIM card tray
Dual SIM card tray
21 3 4
1 Insert the ejection pin into the hole next to the tray to loosen the tray.
2 Pull out the tray gently from the tray slot.
3 Place the SIM or USIM card on the tray with the gold-coloured contacts facing downwards
and gently press the SIM or USIM card into the tray to secure it.
Basics
16
4 Insert the tray back into the tray slot.
•
Use only a nano-SIM card.
•
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
•
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
•
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the
tray.
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
Correct card installation (dual SIM card tray)
Nano-SIM card 1
Nano-SIM card 2
Nano-SIM card
microSD card
SIM card manager (dual SIM models)
Launch the
Settings
app and tap
Connections
→
SIM card manager
.
•
SIM cards
: Activate the SIM card to use and customise the SIM card settings.
•
Preferred SIM card
: Select to use specific SIM cards for some features, such as voice calls,
when two cards are activated.
•
More SIM card settings
: Customise the call settings.
Basics
17
Memory card (microSD card)
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.
1 3 42
1 Insert the ejection pin into the hole next to the tray to loosen the tray.
2 Pull out the tray gently from the tray slot.
3 Place a memory card on the tray with the gold-coloured contacts facing downwards and
gently press the memory card into the tray to secure it.
4 Insert the tray back into the tray slot.
•
Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
•
Use caution to insert the memory card right-side up.
•
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
•
When you remove the tray from the device, the mobile data connection will be
disabled.
•
If the card is not fixed firmly into the tray, the memory card may leave or fall out of
the tray.
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
Basics
18
•
The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device will ask to reformat
the card or will not recognise the card. To use the memory card, you must format it. If
your device cannot format or recognise the memory card, contact the memory card
manufacturer or a Samsung Service Centre.
•
Frequent writing and erasing of data shortens the lifespan of memory cards.
•
When inserting a memory card into the device, the memory card’s file directory
appears in the
My Files
→
SD card
folder.
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
Launch the
Settings
app and tap
Battery and device care
→
Storage
→
→
Advanced
→
SD card
→
Unmount
.
Do not remove external storage, such as a memory card or USB storage, while the
device is transferring or accessing information, or right after transferring data. Doing
so can cause data to be corrupted or lost or cause damage to the external storage or
device. Samsung is not responsible for losses, including loss of data, resulting from the
misuse of external storage devices.
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
Launch the
Settings
app and tap
Battery and device care
→
Storage
→
→
Advanced
→
SD card
→
Format
.
Before formatting the memory card, remember to make backup copies of all important
data stored in the memory card. The manufacturer’s warranty does not cover loss of
data resulting from user actions.
Basics
19
Turning the device on and off
Follow all posted warnings and directions from authorised personnel in areas where the
use of wireless devices is restricted, such as aeroplanes and hospitals.
Side key
Volume Down key
Turning the device on
Press and hold the Side key for a few seconds to turn on the device.
Turning the device off
1 To turn off the device, press and hold the Side key. Alternatively, open the notification
panel, swipe downwards, and then tap .
2 Tap
Power off
.
To restart the device, tap
Restart
.
Forcing restart
If your device is frozen and unresponsive, press and hold the Side key and the Volume Down
key simultaneously for more than 7 seconds to restart it.
Basics
20
Emergency mode
You can switch the device to emergency mode to reduce battery consumption. Some apps
and functions will be restricted. In emergency mode, you can make an emergency call, send
your current location information to others, sound an emergency alarm, and more.
To activate emergency mode, press and hold the Side key, and then tap
Emergency mode
.
Alternatively, open the notification panel, swipe downwards, and then tap
→
Emergency
mode
.
To deactivate emergency mode, tap
→
Turn off Emergency mode
.
The usage time left shows the time remaining before the battery power runs out. Usage
time left may vary depending on your device settings and operating conditions.
Initial setup
When you turn on your device for the first time or after performing a data reset, follow the
on-screen instructions to set up your device.
If you do not connect to a Wi-Fi network, you may not be able to set up some device
features during the initial setup.
Samsung account
Your Samsung account is an integrated account service that allows you to use a variety of
Samsung services provided by mobile devices, TVs, and the Samsung website.
To check the list of services that can be used with your Samsung account, visit
account.samsung.com.
1 Launch the
Settings
app and tap
Accounts and backup
→
Manage accounts
→
Add
account
→
Samsung account
.
Alternatively, launch the
Settings
→
Samsung account
.
2 If you already have a Samsung account, sign in to your Samsung account.
•
If you want to sign in using your Google account, tap
Continue with Google
.
•
If you do not have a Samsung account, tap
Create account
.
Basics
21
Finding your ID and resetting your password
If you forget your Samsung account ID or password, tap
Find ID
or
Reset password
on the
Samsung account sign-in screen. You can find your ID or reset your password after you enter
the required information.
Signing out of your Samsung account
When you sign out of your Samsung account, your data, such as contacts or events, will also
be removed from your device.
1 Launch the
Settings
app and tap
Accounts and backup
→
Manage accounts
.
2 Tap
Samsung account
→
My profile
and tap
Sign out
at the bottom of the screen.
3 Tap
Sign out
, enter your Samsung account password, and then tap
OK
.
Transferring data from your previous device
(Smart Switch)
You can use Smart Switch to transfer data from your previous device to your new device.
Launch the
Settings
app and tap
Accounts and backup
→
Bring data from old device
.
•
This feature may not be supported on some devices or computers.
•
Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung takes
copyright seriously. Only transfer content that you own or have the right to transfer.
Transferring data wirelessly
Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.
1 On the previous device, launch
Smart Switch
.
If you do not have the app, download it from
Galaxy Store
or
Play Store
.
2 On your device, launch the
Settings
app and tap
Accounts and backup
→
Bring data
from old device
.
Basics
22
3 Place the devices near each other.
4 On the previous device, tap
Send data
→
Wireless
.
5 On the previous device, tap
Allow
.
6 On your device, select an item to bring and tap
Transfer
.
Backing up and restoring data using external storage
Transfer data using external storage, such as a microSD card.
1 Back up data from your previous device to external storage.
2 Insert or connect the external storage device to your device.
3 On your device, launch the
Settings
app and tap
Accounts and backup
→
External
storage transfer
.
4 Select the backup date under
Restore from SD card
and tap
Restore
.
5 Follow the on-screen instructions to transfer data from external storage.
Transferring backup data from a computer
Transfer data between your device and a computer. You must download the Smart Switch
computer version app from www.samsung.com/smartswitch. Back up data from your
previous device to a computer and import the data to your device.
1 On the computer, visit www.samsung.com/smartswitch to download Smart Switch.
2 On the computer, launch Smart Switch.
If your previous device is not a Samsung device, back up data to a computer using a
program provided by the device’s manufacturer. Then, skip to the fifth step.
3 Connect your previous device to the computer using the device’s USB cable.
4 On the computer, follow the on-screen instructions to back up data from the device.
Then, disconnect your previous device from the computer.
5 Connect your device to the computer using the USB cable.
6 On the computer, follow the on-screen instructions to transfer data to your device.
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23
Understanding the screen
Controlling the touchscreen
Tapping
Tap the screen.
Tapping and
holding
Tap and hold
the screen for
approximately
2 seconds.
Dragging
Tap and hold an
item and drag
it to the target
position.
Double-tapping
Double-tap the
screen.
Swiping
Swipe upwards,
downwards, to
the left, or to the
right.
Spreading and
pinching
Spread two
fingers apart
or pinch on the
screen.
•
Do not allow the touchscreen to come into contact with other electrical devices.
Electrostatic discharges can cause the touchscreen to malfunction.
•
To avoid damaging the touchscreen, do not tap it with anything sharp or apply
excessive pressure to it with your fingertips.
•
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods. Doing so may result in afterimages (screen burn-in) or ghosting.
The device may not recognise touch inputs close to the edges of the screen, which are
outside of the touch input area.
Basics
24
Navigation bar (soft buttons)
When you turn on the screen, the soft buttons will appear on the navigation bar at the
bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back
button by default. The functions of the buttons can change according to the app currently
being used or usage environment.
Button Function
Recents
•
Tap to open the list of recent apps.
Home
•
Tap to return to the Home screen.
•
Tap and hold to launch the
Google Assistant
app.
Back
•
Tap to return to the previous screen.
Hiding the navigation bar
View files or use apps on a wider screen by hiding the navigation bar.
Launch the
Settings
app, tap
Display
→
Navigation bar
, and then tap
Swipe gestures
under
Navigation type
. The navigation bar will be hidden and the gesture hints will appear. Tap
More options
and select an option you want.
Swipe from bottom Swipe from sides and bottom
If you want to hide the gesture hints at the bottom of the screen, tap the
Gesture hints
switch to deactivate it.
Basics
25
Home screen and Apps screen
The Home screen is the starting point for accessing all of the device’s features. It displays
widgets, shortcuts to apps, and more.
The Apps screen displays icons for all apps, including newly installed apps.
Switching between Home and Apps screens
On the Home screen, swipe upwards to open the Apps screen.
To return to the Home screen, swipe upwards or downwards on the Apps screen.
Alternatively, tap the Home button or the Back button.
Home screen Apps screen
Finder
Favourite apps
If you add the Apps button on the Home screen, you can open the Apps screen by tapping
the button. On the Home screen, tap and hold an empty area, tap
Settings
, and then tap the
Show Apps screen button on Home screen
switch to activate it. The Apps button will be
added at the bottom of the Home screen.
Apps button
Basics
26
Editing the Home screen
On the Home screen, tap and hold an empty area, or pinch your fingers together to access
the editing options. You can set the wallpaper, add widgets, and more. You can also add,
delete, or rearrange Home screen panels.
•
Adding panels: Swipe to the left, and then tap .
•
Moving panels: Tap and hold a panel preview, and then drag it to a new location.
•
Deleting panels: Tap on the panel.
•
Wallpapers
: Change the wallpaper settings for the Home screen and the locked screen.
•
Themes
: Change the device’s theme. Visual elements of interface, such as colours, icons,
and wallpapers, will change depending on the selected theme.
•
Widgets
: Widgets are small apps that launch specific app functions to provide
information and convenient access on your Home screen. Select a widget and tap
Add
.
The widget will be added on the Home screen.
•
Settings
: Configure settings for the Home screen, such as the screen layout.
Displaying all apps on the Home screen
Without using a separate Apps screen, you can set the device to display all apps on the Home
screen. On the Home screen, tap and hold an empty area, and then tap
Settings
→
Home
screen layout
→
Home screen only
→
Apply
.
You can now access all your apps by swiping to the left on the Home screen.
Basics
27
Launching Finder
Search for content on the device quickly.
1 On the Apps screen, tap
Search
. Alternatively, open the notification panel, swipe
downwards, and then tap .
2 Enter a keyword.
Apps and content on your device will be searched.
If you tap on the keyboard, you can search for more content.
Moving items
Tap and hold an item, and then drag it to a new location. To move the item to another panel,
drag it to the side of the screen.
To add a shortcut to an app on the Home screen, tap and hold an item on the Apps screen,
and then tap
Add to Home
. A shortcut to the app will be added on the Home screen.
You can also move frequently used apps to the shortcuts area at the bottom of the Home
screen.
Creating folders
Create folders and gather similar apps to quickly access and launch apps.
On the Home screen or the Apps screen, tap and hold an app, and then drag it over another
app.
A new folder containing the selected apps will be created. Tap
Folder name
and enter a
folder name.
•
Adding more apps
Tap on the folder. Tick the apps to add and tap
Done
. You can also add an app by
dragging it to the folder.
Basics
28
•
Moving apps from a folder
Tap and hold an app to drag it to a new location.
•
Deleting a folder
Tap and hold a folder, and then tap
Delete folder
. Only the folder will be deleted. The
folder’s apps will be relocated to the Apps screen.
Edge panel
You can quickly access your favourite apps and features from the Edge panels.
Drag the Edge panel handle towards the centre of the screen.
If the Edge panel handle is not visible, launch the
Settings
app, tap
Display
, and then tap the
Edge panels
switch to activate it.
Edge panel handle
Edge panel
Edge panel settings
Basics
29
Lock screen
Pressing the Side key turns off the screen and locks it. Also, the screen turns off and
automatically locks if the device is not used for a specified period.
To unlock the screen, swipe in any direction when the screen turns on.
If the screen is off, press the Side key to turn on the screen. Alternatively, double-tap the
screen.
Changing the screen lock method
To change the screen lock method, launch the
Settings
app, tap
Lock screen
→
Screen lock
type
, and then select a method.
When you set a pattern, PIN, password, or your biometric data for the screen lock method,
you can protect your personal information by preventing others from accessing your device.
After setting the screen lock method, the device will require an unlock code whenever
unlocking it.
You can set your device to perform a factory data reset if you enter the unlock code
incorrectly several times in a row and reach the attempt limit. Launch the
Settings
app,
tap
Lock screen
→
Secure lock settings
, unlock the screen using the preset screen lock
method, and then tap the
Auto factory reset
switch to activate it.
Indicator icons
Indicator icons appear on the status bar at the top of the screen. The icons listed in the table
below are most common.
Icon Meaning
No signal
Signal strength
Roaming (outside of normal service area)
GPRS network connected
EDGE network connected
UMTS network connected
HSDPA network connected
HSPA+ network connected
/ LTE network connected
5G network connected
Basics
30
Icon Meaning
LTE network connected in LTE network that includes the 5G network
Wi-Fi connected
Bluetooth feature activated
Location services being used
Call in progress
Missed call
New text or multimedia message
Alarm activated
/ Mute mode / Vibration mode
Flight mode activated
Error occurred or caution required
/ Battery charging / Battery power level
•
The status bar may not appear at the top of the screen in some apps. To display the
status bar, drag down from the top of the screen.
•
Some indicator icons appear only when you open the notification panel.
•
The indicator icons may appear differently depending on the service provider or
model.
Basics
31
Notification panel
When you receive new notifications, indicator icons appear on the status bar. To see more
information about the icons, open the notification panel and view the details.
To open the notification panel, drag the status bar downwards. To close the notification panel,
swipe upwards on the screen.
You can use the following functions on the notification panel.
View the notification details and
perform various actions.
Clear all notifications.
Launch Settings.
Access the notification settings.
Quick setting buttons
Control media on your device and
connected nearby devices.
Control connected nearby devices
and SmartThings devices and
scenes.
Using quick setting buttons
Tap quick setting buttons to activate certain features. Swipe downwards on the notification
panel to view more buttons. To add more buttons, tap .
Adjust the brightness of the
display.
Quick setting buttons
Basics
32
To change feature settings, tap the text under each button. To view more detailed settings,
tap and hold a button.
To rearrange buttons, tap
→
Edit buttons
, tap and hold a button, and then drag it to
another location.
Controlling media playback
Take control of music or video playback easily using the Media feature. You can also continue
playback on another device.
1 Open the notification panel and tap
Media
.
2 Tap the icons on the controller to control the playback.
To continue playback on another device, tap and select the device you want.
Controlling nearby devices
Launch quickly and take control of nearby connected devices and frequently used
SmartThings devices and scenes on the notification panel.
1 Open the notification panel and tap
Devices
.
Nearby connected devices and SmartThings devices and scenes will appear.
2 Select a nearby device or a SmartThings device to control it, or select a scene to launch it.
Screen capture and screen record
Screen capture
Capture a screenshot while using the device. Press the Side key and the Volume Down key
simultaneously. You can view the captured screenshots in
Gallery
.
It is not possible to capture a screenshot while using some apps and features.
Basics
33
After capturing a screenshot, use the following options on the toolbar at the bottom of the
screen:
•
: Capture the current content and the hidden content on an elongated page, such as a
webpage. When you tap , the screen will automatically scroll down and more content
will be captured.
•
: Write or draw on the screenshot or crop a portion from the screenshot. You can view
the cropped area in
Gallery
.
•
: Share the screenshot with others.
If the options are not visible on the captured screen, launch the
Settings
app, tap
Advanced features
→
Screenshots and screen recorder
, and then tap the
Screenshot
toolbar
switch to activate it.
Screen record
Record the screen while using your device.
1 Open the notification panel, swipe downwards, and then tap (
Screen recorder
) to
activate it.
2 Select a sound setting and tap
Start recording
.
After a countdown, recording will start.
•
To write or draw on the screen, tap .
3 When you are finished recording the video, tap .
You can view the video in
Gallery
.
To change the screen recorder settings, launch the
Settings
app and tap
Advanced
features
→
Screenshots and screen recorder
.
Basics
34
Entering text
Keyboard layout
A keyboard appears automatically when you enter text.
Break to the next line.
Delete a preceding character.
Enter symbols.
Enter uppercase. For all caps, tap it
twice.
Additional keyboard functions
Enter a space.
View more keyboard functions.
Text entry is not supported in some languages. To enter text, you must change the
input language to one of the supported languages.
Changing the input language
Tap
→
Languages and types
→
Manage input languages
and select the languages to
use. When you select two or more languages, you can switch between the input languages
by swiping to the left or right on the space key.
Changing the keyboard
On the navigation bar, tap to change the keyboard.
To change the keyboard type, tap
→
Languages and types
, select a language, and then
select the keyboard type you want.
•
If the keyboard button ( ) does not appear on the navigation bar, launch the
Settings
app, tap
General management
→
Keyboard list and default
, and then tap
the
Keyboard button on navigation bar
switch to activate it.
•
On a
3 x 4
keyboard, a key has three or four characters. To enter a character, tap the
corresponding key repeatedly until the desired character appears.
Basics
35
Additional keyboard functions
•
: Enter emoticons.
•
: Enter stickers. You can also enter your emoji stickers that look like you. Refer to Using
your emoji stickers in chats for more information.
•
: Attach animated GIFs.
•
: Enter text by voice.
•
: Change the keyboard settings.
Tap to use more keyboard functions.
•
: Search for content and enter it.
•
: Translate text and enter it.
•
: Enter your personal information registered to Samsung Pass.
•
: Share video links.
•
: Add an item from the clipboard.
•
: Open the text editing panel.
•
: Change the keyboard mode.
•
: Change the keyboard size.
•
/ / : Enter stickers.
Some features may not be available depending on the service provider or model.
Copying and pasting
1 Tap and hold over text.
2 Drag or to select the desired text, or tap
Select all
to select all text.
3 Tap
Copy
or
Cut
.
The selected text is copied to the clipboard.
4 Tap and hold where the text is to be inserted and tap
Paste
.
To paste text that you have previously copied, tap
Clipboard
and select the text.
36
Apps and features
Installing or uninstalling apps
Galaxy Store
Purchase and download apps. You can download apps that are specialised for Samsung
Galaxy devices.
Launch the
Galaxy Store
app. Browse apps by category or tap to search for a keyword.
•
This app may not be available depending on the service provider or model.
•
To change the auto update settings, tap
→
→
Auto update apps
, and then
select an option.
Play Store
Purchase and download apps.
Launch the
Play Store
app. Browse apps by category or search for apps by keyword.
To change the auto update settings, tap
→
Settings
→
Auto-update apps
, and
then select an option.
Managing apps
Uninstalling or disabling apps
Tap and hold an app and select an option.
•
Uninstall
: Uninstall downloaded apps.
•
Disable
: Disable selected default apps that cannot be uninstalled from the device.
Some apps may not support this feature.
Enabling apps
Launch the
Settings
app, tap
Apps
→
→
Disabled
→
OK
, select an app, and then tap
Enable
.
Apps and features
37
Setting app permissions
For some apps to operate properly, they may need permission to access or use information
on your device.
To view your app permission settings, launch the
Settings
app and tap
Apps
. Select an app
and tap
Permissions
. You can view the app’s permissions list and change its permissions.
To view or change app permission settings by permission category, launch the
Settings
app
and tap
Apps
→
→
Permission manager
. Select an item and select an app.
If you do not grant permissions to apps, the basic features of the apps may not function
properly.
Phone
Introduction
Make or answer voice and video calls.
Making calls
1 Launch the
Phone
app and tap
Keypad
.
2 Enter a phone number.
3 Tap to make a voice call, or tap or to make a video call.
Preview the phone number.
More options
Search for a contact.
Add the number to the contacts
list.
Apps and features
38
Making calls from call logs or contacts list
Launch the
Phone
app, tap
Recents
or
Contacts
, and then swipe to the right on a contact or
a phone number to make a call.
If this feature is deactivated, tap
→
Settings
→
Other call settings
, and then tap the
Swipe
to call or text
switch to activate it.
Using speed dial
To set a number to speed dial, launch the
Phone
app, tap
Keypad
or
Contacts
→
→
Speed
dial numbers
, select a speed dial number, and then add a phone number.
To make a call, tap and hold a speed dial number on the keypad. For speed dial numbers 10
and up, tap the first digit(s) of the number, and then tap and hold the last digit.
For example, if you set the number 123 as a speed dial number, tap 1, tap 2, and then tap and
hold 3.
Making an international call
1 Launch the
Phone
app and tap
Keypad
.
2 Tap and hold 0 until the + sign appears.
3 Enter the country code, area code, and phone number, and then tap .
Receiving calls
Answering a call
When a call comes in, drag outside the large circle.
Apps and features
39
Rejecting a call
When a call comes in, drag outside the large circle.
To send a message when rejecting an incoming call, drag the
Send message
bar upwards
and select a message to send.
To create various rejection messages, launch the
Phone
app, tap
→
Settings
→
Quick
decline messages
, enter a message, and then tap .
Blocking phone numbers
Block calls from specific numbers added to your block list.
1 Launch the
Phone
app and tap
→
Settings
→
Block numbers
.
2 Tap
Recents
or
Contacts
, select contacts or phone numbers, and then tap
Done
.
To manually enter a number, tap
Add phone number
, enter a phone number, and then
tap .
When blocked numbers try to contact you, you will not receive notifications. The calls will be
logged in the call log.
You can also block incoming calls from people that do not show their caller ID. Tap the
Block unknown/private numbers
switch to activate the feature.
Options during calls
•
Add call
: Dial a second call. The first call will be put on hold. When you end the second
call, the first call will be resumed.
•
Hold call
: Hold a call.
•
Bluetooth
: Switch to a Bluetooth headset if it is connected to the device.
•
Speaker
: Activate or deactivate the speakerphone. When using the speakerphone, keep
the device away from your ears.
•
Mute
: Turn off the microphone so that the other party cannot hear you.
•
Keypad
/
Hide
: Open or close the keypad.
•
: End the current call.
•
Camera
: During a video call, turn off the camera so that the other party cannot see you.
•
Switch
: During a video call, switch between the front and rear cameras.
Some features may not be available depending on the service provider or model.
Apps and features
40
Contacts
Introduction
Create new contacts or manage contacts on the device.
Adding contacts
Creating a new contact
1 Launch the
Contacts
app and tap .
2 Select a storage location.
3 Enter contact information and tap
Save
.
Importing contacts
Add contacts by importing them from other storages to your device.
1 Launch the
Contacts
app and tap
→
Manage contacts
→
Import or export contacts
→
Import
.
2 Follow the on-screen instructions to import contacts.
Syncing contacts with your web accounts
Sync your device contacts with online contacts saved in your web accounts, such as your
Samsung account.
1 Launch the
Settings
app, tap
Accounts and backup
→
Manage accounts
and select the
account to sync with.
2 Tap
Sync account
and tap the
Contacts
switch to activate it.
Apps and features
41
Searching for contacts
Launch the
Contacts
app. Tap at the top of the contacts list and enter search criteria.
Tap the contact. Then take one of the following actions:
•
: Make a voice call.
•
/ : Make a video call.
•
: Compose a message.
•
: Compose an email.
Deleting contacts
1 Launch the
Contacts
app and tap
→
Delete contacts
.
2 Select contacts and tap
Delete
.
To delete contacts one by one, tap a contact from the contacts list and tap
More
→
Delete
.
Sharing contacts
You can share contacts with others by using various sharing options.
1 Launch the
Contacts
app and tap
→
Share contacts
.
2 Select contacts and tap
Share
.
3 Select a sharing method.
Creating groups
You can add groups, such as family or friends, and manage contacts by group.
1 Launch the
Contacts
app and tap
→
Groups
→
Create group
.
2 Follow the on-screen instructions to create a group.
Merging duplicate contacts
If your contacts list includes duplicate contacts, merge them into one to streamline your
contacts list.
1 Launch the
Contacts
app and tap
→
Manage contacts
→
Merge contacts
.
2 Tick contacts and tap
Merge
.
Apps and features
42
Messages
Introduction
Send and view messages by conversation.
You may incur additional charges for sending or receiving messages when you are roaming.
Sending messages
1 Launch the
Messages
app and tap .
2 Add recipients and enter a message.
To record and send a voice message, tap and hold , say your message, and then release
your finger. The recording icon appears only while the message input field is empty.
3 Tap to send the message.
Enter recipients.
Enter a message. Enter stickers.
Attach files.
Recipient
Send the message.
Viewing messages
1 Launch the
Messages
app and tap
Conversations
.
2 On the messages list, select a contact or a phone number.
•
To reply to the message, tap the message input field, enter a message, and then tap .
•
To adjust the font size, spread two fingers apart or pinch on the screen.
Sorting messages
You can sort messages by category and manage them easily.
Launch the
Messages
app and tap
Conversations
→
Add category
.
If the category option does not appear, tap
→
Settings
and tap the
Conversations
categories
switch to activate it.
Apps and features
43
Deleting messages
Tap and hold a message to delete, then tap
Delete
.
Changing message settings
Launch the
Messages
app, tap
→
Settings
. You can block unwanted messages, change
notification settings, and more.
Internet
Browse the Internet to search for information and bookmark your favourite webpages to
access them conveniently.
1 Launch the
Internet
app.
2 Enter the web address or a keyword, and then tap
Go
.
To view the toolbars, drag your finger downwards slightly on the screen.
To switch between tabs quickly, swipe to the left or right on the address field.
Bookmark the current webpage.
Open the homepage.
Move between pages. More options
Refresh the current webpage.
Manage tabs. / Use secret mode.
View your bookmarks.
Apps and features
44
Using secret mode
If you set a password for secret mode, you can prevent others from viewing your search
history, browsing history, bookmarks, and saved pages.
1 Tap
→
Turn on Secret mode
.
2 Tap the
Lock Secret mode
switch to activate it, tap
Start
, and then set a password for
secret mode.
In secret mode, the device will change the colour of the toolbars. To deactivate secret
mode, tap
→
Turn off Secret mode
.
In secret mode, you cannot use some features, such as screen capture.
Camera
Introduction
Take pictures and record videos using various modes and settings.
Camera etiquette
•
Do not take pictures or record videos of other people without their permission.
•
Do not take pictures or record videos where legally prohibited.
•
Do not take pictures or record videos in places where you may violate other people’s
privacy.
Taking pictures
1 Launch the
Camera
app.
You can also launch the app by pressing the Side key twice quickly or dragging to the
left on the locked screen.
•
Some camera features are not available when you launch the
Camera
app from the
locked screen or when the screen is turned off while the screen lock method is set.
•
The camera automatically shuts off when unused.
•
Some methods may not be available depending on the service provider or model.
2 Tap the image on the preview screen where the camera should focus.
To adjust the brightness of pictures, drag the adjustment bar that appears above or below
the circular frame.
Apps and features
45
3 Tap to take a picture.
To change the shooting mode, drag the shooting modes list to the left or right, or swipe to
the left or right on the preview screen.
Camera settings
Take a picture.
Preview thumbnail
Shooting modes list
Scene optimiser
Zoom
Switch between the front and rear
cameras.
Options for current shooting mode
•
The preview screen may vary depending on the shooting mode and which camera is
being used.
•
When you take pictures or videos with a high resolution or a high zoom ratio, the
focus may not be clear if the subject is close. Take pictures or videos from a good
distance.
•
If pictures you take appear blurry, clean the camera lens and try again.
•
Make sure that the lens is not damaged or contaminated. Otherwise, the device may
not work properly in some modes that require high resolutions.
•
Your device’s camera features a wide-angle lens. Minor distortion may occur in wide-
angle pictures or videos and does not indicate device performance problems.
•
The maximum capacity for recording a video may vary depending on the resolution.
•
The camera may fog up or form condensation if the device is exposed to sudden
changes in air temperature, due to the difference in temperature outside and inside
the camera cover. Try to avoid such conditions when planning to use the camera. If
fogging does occur, allow the camera to dry naturally at room temperature before
taking pictures or recording videos, otherwise results may look blurry.
Apps and features
46
Using zoom features
Select / or drag it to the left or right to zoom in or out. Alternatively, spread two fingers
apart on the screen to zoom in, and pinch to zoom out.
•
: The Ultra wide camera lets you take wide-angle pictures or record wide-angle videos
of things like landscapes.
•
: The wide-angle camera lets you take basic pictures or record normal videos.
Zoom features are available only when using the rear camera.
Locking the focus (AF) and exposure (AE)
You can lock the focus or exposure on a selected area to prevent the camera from
automatically adjusting based on changes to the subjects or light sources.
Tap and hold the area to focus, the AF/AE frame will appear on the area and the focus and
exposure setting will be locked. The setting remains locked even after you take a picture.
This feature may not be available depending on the shooting mode.
Using the camera button
•
Tap and hold the camera button to record a video.
•
To take burst shots, swipe the camera button to the edge of the screen and hold it.
•
If you add another camera button, you can move it anywhere on the screen and take
pictures more conveniently. On the preview screen, tap
→
Shooting methods
and
tap the
Floating Shutter button
switch to activate it.
Options for current shooting mode
On the preview screen, use the following options.
•
: Activate or deactivate the flash.
•
: Select the length of the delay before the camera automatically takes a picture.
•
: Select an aspect ratio and resolution for pictures.
•
: Activate or deactivate the night hyperlapse feature.
•
: Select a frame rate.
•
: Select an aspect ratio for videos.
•
: Select a resolution for videos.
•
: Apply a filter effect or beauty effects.
Apps and features
47
•
: Select a metering method. This determines how light values are calculated.
Centre-weighted
uses the light in the centre portion of the shot to calculate the
exposure of the shot.
Spot
uses the light in a concentrated centre area of the shot to
calculate the exposure of the shot.
Matrix
averages the entire scene.
•
: In
FOOD
mode, focus on a subject inside the circular frame and blur the image
outside the frame.
•
: In
FOOD
mode, adjust the colour tone.
The available options may vary depending on the model or shooting mode.
Photo mode
The camera adjusts the shooting options automatically depending on the surroundings to
capture pictures easily.
On the shooting modes list, tap
PHOTO
and tap to take a picture.
Scene optimiser
When the camera recognises the subject, the scene optimiser button will change and the
optimised colour and effect will be applied.
If this feature is not activated, tap on the preview screen and tap the
Scene
optimiser
switch to activate it.
Apps and features
48
Taking selfies
You can take self-portraits with the front camera.
1 On the preview screen, swipe upwards or downwards, or tap to switch to the front
camera for self-portraits.
2 Face the front camera lens.
To take self-portraits with a wide-angle shot of the landscape or people, tap .
3 Tap to take a picture.
Applying filter and beauty effects
You can select a filter effect and modify facial features, such as your skin tone or face shape,
before taking a picture.
1 On the preview screen, tap .
2 Select effects and take a picture.
If you use the My filters feature, you can create your own filter using an image with a
colour tone you like from
Gallery
.
Video mode
The camera adjusts the shooting options automatically depending on the surroundings to
record videos easily.
1 On the shooting modes list, tap
VIDEO
and tap to record a video.
•
To capture an image from the video while recording, tap .
2 Tap to stop recording the video.
Apps and features
49
Portrait mode
The camera allows you to take pictures where the background is blurred and the subject
stands out clearly.
1 On the shooting modes list, tap
PORTRAIT
.
2 Drag the background blur adjustment bar to adjust the blur level.
3 When
Ready
appears on the preview screen, tap to take a picture.
Background blur adjustment bar
•
Use this feature in a place that has sufficient light.
•
The background blur may not be applied properly in the following conditions:
–
The device or the subject is moving.
–
The subject is thin or transparent.
–
The subject has a similar colour to the background.
–
The subject or background is plain.
AR Doodle mode
Record fun videos with virtual handwriting or drawings on faces or anywhere else.
On the shooting modes list, tap
MORE
→
AR DOODLE
. Refer to AR Doodle for more
information.
Apps and features
50
Pro mode
Capture pictures while manually adjusting various shooting options, such as exposure value
and ISO value.
On the shooting modes list, tap
MORE
→
PRO
. Select options and customise the settings,
and then tap to take a picture.
Available options
•
: Select an ISO value. This controls camera light sensitivity. Low values are for
stationary or brightly lit objects. Higher values are for fast-moving or poorly lit objects.
However, higher ISO settings can result in noise in pictures.
•
: Select an appropriate white balance, so images have a true-to-life colour range. You
can set the colour temperature.
•
: Change the exposure value. This determines how much light the camera’s sensor
receives. For low-light situations, use a higher exposure.
Separating the focus area and the exposure area
You can separate the focus area and the exposure area.
Tap and hold the preview screen. The AF/AE frame will appear on the screen. Drag the frame
to the area where you want to separate the focus area and the exposure area.
Apps and features
51
Panorama mode
Using panorama mode, take a series of pictures and then stitch them together to create a
wide scene.
1 On the shooting modes list, tap
MORE
→
PANORAMA
.
2 Tap and move the device slowly in one direction.
Keep the image within the frame on the camera’s viewfinder. If the preview image is out of
the guide frame or you do not move the device, the device will automatically stop taking
pictures.
3 Tap to stop taking pictures.
Avoid taking pictures of indistinct backgrounds, such as an empty sky or a plain wall.
Food mode
Take pictures of food with more vibrant colours.
1 On the shooting modes list, tap
MORE
→
FOOD
.
2 Tap the screen and drag the circular frame over the area to highlight.
The area outside the circular frame will be blurred.
To resize the circular frame, drag a corner of the frame.
3 Tap and drag the adjustment bar to adjust the colour tone.
4 Tap to take a picture.
Night mode
Take a picture in low-light conditions, without using the flash. When you use a tripod, you can
get brighter and steadier results.
1 On the shooting modes list, tap
MORE
→
NIGHT
.
2 Tap and hold your device steady until shooting is complete.
Apps and features
52
Macro mode
Take pictures of subjects at close range.
On the shooting modes list, tap
MORE
→
MACRO
.
Slow motion mode
Record a video for viewing it in slow motion. You can specify sections of your videos to be
played in slow motion.
1 On the shooting modes list, tap
MORE
→
SLOW MOTION
and tap to record a video.
2 When you are finished recording, tap to stop.
3 On the preview screen, tap the preview thumbnail and tap
Play slow motion video
.
The fast section of the video will be set as a slow motion section and the video will start
playing. Up to two slow motion sections will be created based on the video.
To edit the slow motion section, tap
→
Editor
and drag the section editing bar to the left
or right.
Slow motion section
Start bracket
End bracket
Section editing bar
Hyperlapse mode
Record scenes, such as passing people or cars, and view them as fast-motion videos.
1 On the shooting modes list, tap
MORE
→
HYPERLAPSE
.
2 Tap and select a frame rate option.
If you set the frame rate to
Auto
, the device will automatically adjust the frame rate
according to the changing rate of the scene.
3 Tap to start recording.
4 Tap to finish recording.
You can use the night hyperlapse feature by tapping on the shooting options. This
feature is good for doing things like taking shots from moving cars that make the light
look like it is also moving.
Apps and features
53
Customising camera settings
On the preview screen, tap . Some options may not be available depending on the
shooting mode.
Intelligent features
•
Scene optimiser
: Set the device to adjust the colour settings and apply the optimised
effect automatically depending on the subject or scene.
•
Scan QR codes
: Set the device to scan QR codes from the preview screen.
Pictures
•
Swipe Shutter button to
: Select an action to perform when you swipe the camera
button to the edge of the screen and hold it.
•
HEIF pictures
: Take pictures in the High Efficiency Image Format (HEIF).
Selfies
•
Use wide angle for group selfies
: Set the device to automatically switch to a wide-angle
selfie when there are more than two people in the frame.
•
Save selfies as previewed
: Set the device to save pictures as they appear on the preview
screen when taken with the front camera without flipping them.
Videos
•
High efficiency videos
: You can record videos in the High Efficiency Video Codec (HEVC)
format. Your HEVC videos will be saved as compressed files to conserve the device’s
memory.
•
You cannot play the HEVC videos on other devices or share them online.
•
Slow motion videos cannot be recorded in the HEVC format.
•
Video stabilisation
: Activate anti-shake to reduce or eliminate blurry image resulting
from camera shake while recording a video.
Apps and features
54
Useful features
•
Auto HDR
: Take pictures with rich colours and reproduce details even in bright and dark
areas.
•
Grid lines
: Display viewfinder guides to help composition when selecting subjects.
•
Location tags
: Attach a GPS location tag to the picture.
•
GPS signal strength may decrease in locations where the signal is obstructed,
such as between buildings or in low-lying areas, or in poor weather conditions.
•
Your location may appear on your pictures when you upload them to the
Internet. To avoid this, deactivate the location tag setting.
•
Shooting methods
: Select additional shooting methods for taking a picture or recording
a video.
•
Settings to keep
: Keep the last settings you used, such as the shooting mode, when you
launch the camera.
•
Storage location
: Select the memory location for storage. This feature will appear when
you insert a memory card.
•
Watermark
: Add a watermark in the bottom left corner when taking pictures.
•
Reset settings
: Reset the camera settings.
•
Contact us
: Ask questions or view frequently asked questions.
•
About Camera
: View the Camera app version and legal information.
Some features may not be available depending on the model.
Apps and features
55
Gallery
Introduction
View images and videos stored in your device. You can also manage images and videos by
album or create stories.
Using Gallery
Launch the
Gallery
app.
Search for images.
Group similar images.
More options
Grouping similar images
Launch the
Gallery
app and tap to group similar images and display only the best shots as
a preview of the images. When you tap the image preview, you can view all the images in the
group.
Apps and features
56
Viewing images
Launch the
Gallery
app and select an image. To view other files, swipe to the left or right on
the screen.
More options
Delete the image.
Image and video thumbnail
Share the image with others.
Modify the image.
View the content on a large screen
using the Smart View feature.
Add the image to favourites.
Cropping enlarged images
1 Launch the
Gallery
app and select an image.
2 Spread two fingers apart on the area you want to save and tap .
The cropped area will be saved as a file.
Saved
image
thumbnail
Apps and features
57
Viewing videos
Launch the
Gallery
app and select a video to play. To view other files, swipe to the left or right
on the screen.
Lock the playback
screen.
Skip to the previous
video. Tap and hold to
rewind.
Switch to the pop-up
video player.
Capture the current
screen.
View the content on a
large screen using the
Smart View feature.
Rewind or fast-forward
by dragging the bar.
Create an animated GIF.
More options
Rotate the screen.
Skip to the next video.
Tap and hold to
fast-forward.
Pause and resume
playback.
Change the screen
ratio.
Configure the caption
settings.
Drag your finger up or down on the left side of the playback screen to adjust the brightness,
or drag your finger up or down on the right side of the playback screen to adjust the volume.
To rewind or fast-forward, swipe to the left or right on the playback screen.
Albums
Create albums and sort your images and videos.
1 Launch the
Gallery
app and tap
Albums
→
→
Create album
to create an album.
2 Select the album, tap
Add items
, and then copy or move the images or videos you want.
Apps and features
58
Stories
When you capture or save images and videos, the device will read their date and location
tags, sort the images and videos, and then create stories.
Launch the
Gallery
app, tap
Stories
, and then select a story.
To add or delete images or videos, select a story and tap
→
Add
or
Edit
.
Syncing images and videos
Launch the
Gallery
app, tap
→
Settings
→
Cloud sync
, and then follow the on-screen
instructions to complete the sync. The
Gallery
app and the cloud will be synced.
When your
Gallery
app is synced with the cloud, pictures and videos you take will also be
saved in the cloud. You can view images and videos saved in the cloud in your
Gallery
app
and from other devices.
When you connect your Samsung account and Microsoft account, you can set the cloud
storage as Microsoft OneDrive.
Deleting images or videos
Launch the
Gallery
app, tap and hold an image, a video, or a story to delete, and then tap
Delete
.
Using the recycle bin feature
You can keep the deleted images and videos in the recycle bin. The files will be deleted after a
certain period.
Launch the
Gallery
app, tap
→
Settings
, and then tap the
Recycle bin
switch to activate
it.
To view files in the recycle bin, launch the
Gallery
app and tap
→
Recycle bin
.
Apps and features
59
AR Zone
Introduction
AR Zone provides you AR related features. Choose a feature and capture fun pictures or
videos.
Launching AR Zone
Use the following methods to launch AR Zone:
•
Launch the
AR Zone
app.
•
Launch the
Camera
app and tap
MORE
→
AR ZONE
.
Some features may not be available depending on the service provider or model.
AR Emoji Stickers
Create your own stickers with your emoji’s expressions and actions. You can use your emoji
stickers when sending messages or on a social network.
Creating AR Emoji
Make an emoji that looks like you.
1 Launch the
AR Zone
app and tap
AR Emoji Stickers
→
Make from selfie
.
2 Align your face on the screen, tap to take a picture, and then follow the on-screen
instructions to create an emoji.
Deleting an emoji
Launch the
AR Zone
app and tap
AR Emoji Stickers
. Tap
→
, tick the emoji you want to
delete, and then tap
Delete
.
Creating your own stickers
1 Launch the
AR Zone
app and tap
AR Emoji Stickers
.
2 Tap
Make custom stickers
at the bottom of the screen.
3 Edit stickers how you want and tap
Save
.
You can view the stickers you have created by tapping
Custom
.
Apps and features
60
Deleting emoji stickers
Launch the
AR Zone
app and tap
AR Emoji Stickers
→
→
Delete stickers
. Select the emoji
stickers to delete and tap
Delete
.
Using your emoji stickers in chats
You can use your emoji stickers during a conversation via messages or on a social network.
The following actions are an example of using your emoji stickers in the
Messages
app.
1 While composing a message in the
Messages
app, tap on the Samsung keyboard.
2 Tap the emoji icon.
3 Select one of your emoji stickers.
The emoji sticker will be inserted.
Emoji icon
AR Emoji Studio
Edit or decorate your emoji in the AR Emoji Studio. You can also create clothes with custom
patterns and colours for your emoji.
Launch the
AR Zone
app and tap
AR Emoji Studio
.
More options
Select an emoji to edit.
Edit the emoji.
Apps and features
61
AR Doodle
Record fun videos with virtual handwriting or drawings on faces or anywhere else. When the
camera recognises a face or space, the doodles on the face will follow the face as it moves,
and the doodles in the space will be fixed in the same place even if the camera moves.
1 Launch the
AR Zone
app and tap
AR Doodle
.
When the camera recognises the subject, the recognition area will appear on the screen.
2 Write or draw in the recognition area.
•
If you switch to the rear camera, you can also write or draw outside the recognition
area.
•
If you tap and then begin to doodle, you can record yourself doodling.
Recognition
area
Change the pen
type and colour.
Redo
Delete doodle.
Enter text.
Hide the pen
tools.
Undo
3 Tap to record a video.
4 Tap to stop recording the video.
You can view and share the video in
Gallery
.
Deco Pic
Capture pictures or videos with various stickers.
Launch the
AR Zone
app and tap
Deco Pic
.
Apps and features
62
Multi window
Introduction
Multi window lets you run two apps at the same time in the split screen view. You can also run
multiple apps at the same time in the pop-up view.
Split screen view Pop-up view
Some apps may not support this feature.
Split screen view
1 Tap the Recents button to open the list of recently used apps.
2 Swipe to the left or right, tap an app’s icon, and then tap
Open in split screen view
.
3 On the apps list, select another app to launch.
Apps and features
63
Launching apps from the Edge panel
1 While using an app, drag the Edge panel handle towards the centre of the screen.
2 Tap and hold an app, drag it to the left, and then drop it where
Drop here to open
appears.
The selected app will launch in the split screen view.
You can set to launch an app in the split screen view by tapping it once. Tap
→
and
tap
Tap
under
Open in split screen view
. If you tap the
Show recent apps
switch to
activate it, you can launch the recently used apps in the split screen view from the Edge
panel.
Adding app pairs
Add two frequently used apps to the Edge panel to launch them together in the split screen
view with a single tap.
1 In the split screen view, tap the circles between the app windows.
2 Tap .
The two apps you are using in the split screen view will be saved on the Edge panel as an
app pair.
Adjusting the window size
Drag the circles between the app windows up or down to adjust the size of the windows.
When you drag the circles between the app windows to the top or bottom edge of the
screen, the window will be maximised.
Pop-up view
1 Tap the Recents button to open the list of recently used apps.
2 Swipe to the left or right, tap an app’s icon, and then tap
Open in pop-up view
.
The app screen will appear in the pop-up view.
If you tap the Home button while using a pop-up window, the window will be minimised
and displayed as an app icon. To use the pop-up window again, tap the app icon.
Apps and features
64
Launching apps from the Edge panel
1 Drag the Edge panel handle towards the centre of the screen.
2 Tap and hold an app, drag it to the left, and then drop it where
Drop here for pop-up
view
appears.
The selected app will launch in the pop-up view.
Moving pop-up windows
To move a pop-up window, tap the window’s toolbar and drag it to a new location.
Samsung Pay
Introduction
Register cards to Samsung Pay to make both online and offline payments quickly and
securely.
You can view more information, such as cards that support this feature at
www.samsung.com/samsung-pay.
•
To make payments with Samsung Pay, the device may be required a connection to a
Wi-Fi or mobile network depending on the region.
•
This feature may not be available depending on the service provider or model.
•
The procedures for the initial setup and card registration may vary depending on the
service provider or model.
Setting up Samsung Pay
When running this app for the first time or restart it after performing a data reset, follow the
on-screen instructions to complete the initial setup.
1 Launch the
Samsung Pay
app.
2 Sign in to your Samsung account and read and agree to the terms and conditions.
3 Register your fingerprint and a PIN to use when making payments.
This PIN will be used to verify various actions in Samsung Pay, such as making payments
and unlocking the app.
Apps and features
65
Registering cards
Launch the
Samsung Pay
app and follow the on-screen instructions to complete your card
registration.
Making payments
1 Tap and hold a card image at the bottom of the screen and drag it upwards. Alternatively,
launch the
Samsung Pay
app. Then, on the cards list, swipe to the left or right and select a
card to use.
2 Scan your fingerprint or enter the payment PIN you set.
3 Touch the back of your device to the card reader.
When the card reader recognises the card information, the payment will be processed.
•
Payments may not be processed depending on your network connection.
•
The verification method for payments may vary depending on the card readers.
Cancelling payments
You can cancel payments by visiting the place where you made them.
On the cards list, swipe to the left or right to select the card you used. Follow the on-screen
instructions to complete payment cancellation.
Apps and features
66
Samsung Health
Introduction
Samsung Health helps you manage your wellness and fitness. Set fitness goals, check your
progress, and keep track of your overall wellness and fitness. You can also compare your step
count records with other Samsung Health users and view health tips.
Visit www.samsung.com/samsung-health for more information.
Using Samsung Health
Launch the
Samsung Health
app. When running this app for the first time or restart it after
performing a data reset, follow the on-screen instructions to complete the setup.
To edit items on the Samsung Health home screen, tap
Manage items
at the bottom of the
trackers list.
View and manage trackers.
View health tips.
Monitor your health and fitness.
Compare your step count records
with other Samsung Health users
or compete with your friends.
•
Some features may not be available depending on the region.
•
If you use the steps tracker while travelling by car or train, vibration may affect your
step count.
Apps and features
67
Samsung Notes
Create notes by entering text from the keyboard or by handwriting or drawing on the screen.
You can also insert images or voice recordings into your notes.
Creating notes
1 Launch the
Samsung Notes
app, tap , and then create a note.
You can change the input method by tapping or .
Enter a title. Insert files.
Reading mode
2 When you are finished composing the note, tap the Back button to save it.
If you want to save the note in another file format, tap
→
Save as file
.
Deleting notes
Tap and hold a note to delete and tap
Delete
.
Samsung Members
Samsung Members
offers support services to customers, such as device problem diagnosis,
and lets users submit questions and error reports. You can also share information with others
in the Galaxy users’ community or view the latest news and tips.
Samsung Members
can help
you solve any problems you might encounter while using your device.
Galaxy Shop
Access the Samsung website and view various information related to products.
Launch the
Galaxy Shop
app.
Apps and features
68
Galaxy Wearable
Galaxy Wearable is an app that allows you to manage your wearable devices. When you
connect your device to the wearable device, you can customise the wearable device’s settings
and apps.
Launch the
Galaxy Wearable
app.
Tap
Get started
to connect your device to the wearable device. Follow the on-screen
instructions to finish the setup. Refer to the wearable device’s user manual for more
information about how to connect and use the wearable device with your device.
Calendar
Manage your schedule by entering upcoming events in your planner.
Creating events
1 Launch the
Calendar
app and tap or double-tap a date.
If the date already has saved events or tasks in it, tap the date and tap .
2 Enter event details and tap
Save
.
Syncing events with your accounts
1 Launch the
Settings
app, tap
Accounts and backup
→
Manage accounts
, and then
select the account to sync with.
2 Tap
Sync account
and tap the
Calendar
switch to activate it.
To add accounts to sync with, launch the
Calendar
app and tap
→
→
Add account
.
Then, select an account to sync with and sign in. When an account is added, a blue circle is
displayed next to the account name.
Apps and features
69
Reminder
Register to-do items as reminders and receive notifications according to the condition you
set.
•
To receive more accurate notifications, connect to a Wi-Fi or mobile network.
•
To use location reminders, the GPS feature must be activated. Location reminders
may not be available depending on the model.
Starting Reminder
Launch the
Calendar
app and tap
→
Reminder
. The Reminder screen will appear and the
Reminder app icon ( ) will be added to the Apps screen.
Creating reminders
1 Launch the
Reminder
app.
2 Tap
Write a reminder
or , enter the details, and then tap
Save
.
Completing reminders
On the reminders list, select a reminder and tap
Complete
.
Restoring reminders
Restore reminders that have been completed.
1 On the reminders list, tap
→
Completed
.
2 Select a category and tap
Edit
.
3 Tick items to restore and tap
Restore
.
Reminders will be added to the reminders list and you will be reminded again.
Deleting reminders
To delete a reminder, select a reminder and tap
Delete
. To delete multiple reminders, tap and
hold a reminder, tick reminders to delete, and then tap
Delete
.
Apps and features
70
Radio
Launch the
Radio
app.
Before you use this app, you must connect an earphone, which serves as the radio antenna.
The FM radio scans and saves available stations automatically when running for the first time.
Scan and save stations.
Record audio from the FM radio.
Turn the FM radio on or off.
Add the current station to the
favourites list.
Search for stations.
Fine-tune the frequency.
View the list of favourite stations.
Enter radio frequency manually.
More options
View the list of saved stations.
This app may not be available depending on the service provider or model.
Playing through the speaker
You can listen to the radio through the speaker instead of the connected earphone.
Tap
→
Play through speaker
.
Voice Recorder
Record or play voice recordings.
1 Launch the
Voice Recorder
app.
2 Tap to start recording. Speak into the microphone.
•
Tap to pause recording.
•
While making a voice recording, tap
BOOKMARK
to insert a bookmark.
3 Tap to finish recording.
4 Enter a file name and tap
Save
.
Apps and features
71
My Files
Access and manage various files stored in the device.
Launch the
My Files
app.
To check for unnecessary data and free up the device’s storage, tap
Analyse storage
.
To search for files or folders, tap .
Clock
Set alarms, check the current time in many cities around the world, time an event, or set a
specific duration.
Launch the
Clock
app.
Calculator
Perform simple or complex calculations.
Launch the
Calculator
app.
•
: View the calculation history. To clear the history, tap
Clear history
. To close the
calculation history panel, tap .
•
: Use the unit conversion tool. You can convert various values, such as area, length, or
temperature, into other units.
•
: Display the scientific calculator.
Apps and features
72
Game Launcher
Game Launcher gathers your games downloaded from
Play Store
and
Galaxy Store
into one
place for easy access. You can set the device to game mode to play games more easily.
Launch the
Game Launcher
app and select the game you want.
•
If
Game Launcher
does not appear, launch the
Settings
app, tap
Advanced
features
, and then tap the
Game Launcher
switch to activate it.
•
Games downloaded from
Play Store
and
Galaxy Store
will be automatically shown
on the Game Launcher screen. If you cannot see your games, drag the Library panel
upwards and tap
→
Add apps
.
Removing a game from Game Launcher
Drag the Library panel upwards, tap and hold a game, and then tap
Remove from Game
Launcher
.
Changing the performance mode
You can change the game performance mode.
Launch the
Game Launcher
app, tap
→
Game performance
→
Game performance
, and
then select the mode you want.
•
Focus on performance
: This focuses on giving you the best possible performance while
playing games.
•
Balanced
: This balances the performance and the battery usage time.
•
Focus on power saving
: This saves battery power while playing games.
Battery power efficiency may vary by game.
Apps and features
73
Game Booster
Game Booster lets you play games in a better environment. You can use Game Booster while
playing games.
To open the Game Booster panel while playing games, tap on the navigation bar. If the
navigation bar is hidden, drag upwards from the bottom of the screen to show it. If you have
set the navigation bar to use
Swipe gestures
, open the notification panel and tap
Tap to
open Game Booster.
•
: Configure settings for Game Booster.
•
Priority mode
: Set the device to block incoming calls and all notifications except for
alarms to prevent your game from being disturbed.
•
Monitoring temperature
/
Monitoring memory
: Set the device to automatically adjust
settings to prevent device overheating and to stop apps running in the background to
better manage memory.
•
Navigation button lock
: Hide the buttons on the navigation bar. To display the buttons,
tap on the navigation bar.
•
Screen touch lock
: Lock the touchscreen while the game is being played. To unlock the
touchscreen, drag the lock icon in any direction.
•
Screenshot
: Capture screenshots.
•
You can set to open the Game Booster panel from the navigation bar while the
navigation bar is set to
Swipe gestures
. On the Game Booster panel, tap
→
Block
during game
and tap the
Navigation gestures
switch to activate it.
•
Available options may vary depending on the game.
Launching apps in pop-up windows while playing games
You can launch apps in pop-up windows while playing a game.
Tap and select an app from the apps list.
Apps and features
74
Samsung Kids
You can restrict children’s access to certain apps, set their usage times, and configure settings
to provide a fun and safe environment for children when they use the device.
Open the notification panel, swipe downwards, and then tap (
Samsung Kids
) to activate
it. The Samsung Kids screen will appear. When starting Samsung Kids for the first time or after
performing a data reset, follow the on-screen instructions to complete the setup.
On the Samsung Kids screen, select the app you want to use.
Your preset screen lock method or your created PIN will be used when activating the
Parental controls
feature or closing Samsung Kids.
Using parental control features
You can configure the settings for Samsung Kids and view the usage history.
On the Samsung Kids screen, tap
→
Parental controls
and enter your unlock code.
Closing Samsung Kids
To close Samsung Kids, tap the Back button or tap
→
Close Samsung Kids
, and then enter
your unlock code.
SmartThings
Control and manage smart appliances and Internet of Things (IoT) products with your
smartphone.
To view more information, launch the
SmartThings
app and tap
→
How to use
.
1 Launch the
SmartThings
app.
2 Tap
→
Device
.
3 Select a device and connect to it by following the on-screen instructions.
•
Connection methods may vary depending on the type of connected devices or the
shared content.
•
The devices you can connect may vary depending on the region. Available features
may differ depending on the connected device.
•
Connected devices’ own errors or defects are not covered by the Samsung warranty.
When errors or defects occur on the connected devices, contact the device’s
manufacturer.
Apps and features
75
Sharing content
Share content by using various sharing options. The following actions are an example of
sharing images.
1 Launch the
Gallery
app and select an image.
2 Tap and select a sharing method you want.
You may incur additional charges when sharing files via the mobile network.
Quick Share
Sharing content with nearby devices
Share content with nearby devices via Wi-Fi Direct or Bluetooth, or with SmartThings
supported devices.
1 Launch the
Gallery
app and select an image.
2 On the other device, open the notification panel, swipe downwards, and then tap
(
Quick Share
) to activate it.
3 Tap
→
Quick Share
and select a device to transfer the image to.
4 Accept the file transfer request on the other device.
This feature does not support sharing videos with TVs or SmartThings supported
devices. To watch videos on TV, use the Smart View feature.
Setting who can find your device
Set who is allowed to find and send content to your device.
1 Open the notification panel, swipe downwards, and then tap (
Quick Share
) to activate
it.
2 Tap and hold (
Quick Share
).
The Quick Share settings screen will appear.
3 Select an option.
•
Contacts only
: Allow only your contacts to share with your device.
•
Everyone
: Allow any nearby devices to share with your device.
Apps and features
76
Link Sharing
Share large files. Upload files to the Samsung storage server and share them with others via a
Web link.
1 Launch the
Gallery
app and select an image.
2 Tap
→
Link Sharing
.
The link for the image will be created.
3 Select a sharing option.
Music Share
Introduction
The Music Share feature allows you to share your Bluetooth speaker that is already connected
to your device with another person. You can also listen to the same music on your Galaxy
Buds and another person’s Galaxy Buds.
This feature is available only on devices that support the Music Share feature.
Sharing a Bluetooth speaker
You can listen to music on your smartphone and your friend’s smartphone via your Bluetooth
speaker.
1 Make sure that your smartphone and your Bluetooth speaker are connected.
Refer to Pairing with other Bluetooth devices for how to connect.
2 On your smartphone, open the notification panel, swipe downwards, and then check if
(
Music Share
) is activated.
You can use additional features, such as setting who to share your device with, by tapping
and holding (
Music Share
).
3 On your friend’s smartphone, select your speaker from the list of the Bluetooth devices.
4 On your smartphone, accept the connection request.
Your speaker will be shared.
When you play music via your friend’s smartphone, the music playing via your smartphone
will be paused.
Apps and features
77
Listening to music together with Galaxy Buds
You can listen to music on your smartphone together through your Buds and your friend’s
Buds.
This feature is supported only on Galaxy Buds, Galaxy Buds Plus, and Galaxy Buds Live.
1 Make sure that each smartphone and pair of Buds are connected.
Refer to Pairing with other Bluetooth devices for how to connect.
2 On your friend’s smartphone, open the notification panel, swipe downwards, and then tap
(
Music Share
) to activate it.
You can use additional features, such as setting who to share your device with, by tapping
and holding (
Music Share
).
3 On your smartphone, open the notification panel, swipe downwards, and then tap
Media
.
4 Tap and select your friend’s Buds from the detected devices list.
5 On your friend’s smartphone, accept the connection request.
6 On your smartphone, tick your Buds and your friend’s Buds on the audio output list.
When you play music via your smartphone, you can listen to it together via both Buds.
Apps and features
78
Smart View
View your device’s displayed content on a large screen by connecting your device to a screen
mirroring-enabled TV or monitor.
1 Open the notification panel, swipe downwards, and then tap (
Smart View
).
2 Select a device to mirror your device’s screen or display content.
When you play a video with Smart View, the resolution may vary depending on the TV
model.
Link to Windows
You can connect your device to a Windows PC to instantly access your device’s data, such as
pictures or messages, on the computer.
When calls or messages come in, you can receive them on the computer.
•
This feature is only available on Windows 10 version 1803 or higher, and it is
recommended to use the latest version to fully use this feature.
•
A Microsoft account is required to use this feature. When you create a Microsoft
account, you can sign in to all Microsoft devices and services, such as Microsoft Office
programs and Windows 10.
Connecting to a computer
1 Launch the
Settings
app and tap
Advanced features
→
Link to Windows
.
2 Follow the on-screen instructions to complete the connection.
Visit https://aka.ms/setupltw for details.
Apps and features
79
Viewing data and notifications from your device on the computer
Launch the
Your Phone
app on the computer and select a category you want.
Your device
Notifications
Messages
Photos
Apps
Calls
Available features and menus may vary depending on the software version or model.
Samsung Global Goals
The Global Goals, which were established by the United Nations General Assembly in 2015,
consist of goals that aim to create a sustainable society. These goals have the power to end
poverty, fight inequality, and stop climate change.
With Samsung Global Goals, learn more about the global goals and join the movement for a
better future.
Apps and features
80
Google apps
Google provides entertainment, social network, and business apps. You may require a Google
account to access some apps.
To view more app information, access each app’s help menu.
•
Chrome
: Search for information and browse webpages.
•
Gmail
: Send or receive emails via the Google Mail service.
•
Maps
: Find your location on the map, search the world map, and view location
information for various places around you.
•
YT Music
: Enjoy various music and videos provided by YouTube Music. You can also view
the music collections stored on your device and play them.
•
Play Movies & TV
: Purchase or rent videos, such as movies and TV programmes, from
Play Store
.
•
Drive
: Store your content on the cloud, access it from anywhere, and share it with others.
•
YouTube
: Watch or create videos and share them with others.
•
Photos
: Search for, manage, and edit all your pictures and videos from various sources in
one place.
•
Google
: Search quickly for items on the Internet or your device.
•
Duo
: Make a simple video call.
•
Messages
: Send and receive messages on your device or computer, and share various
content, such as images and videos.
Some apps may not be available depending on the service provider or model.
81
Settings
Introduction
Customise device settings.
Launch the
Settings
app.
To search for settings by entering keywords, tap .
Samsung account
Sign in to your Samsung account and manage it.
On the Settings screen, tap
Samsung account
.
Connections
Options
Change settings for various connections, such as the Wi-Fi feature and Bluetooth.
On the Settings screen, tap
Connections
.
•
Wi-Fi
: Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or
other network devices. Refer to Wi-Fi for more information.
•
Bluetooth
: Use Bluetooth to exchange data or media files with other Bluetooth-enabled
devices. Refer to Bluetooth for more information.
•
NFC and contactless payments
: Set the device to allow you to read near field
communication (NFC) tags that contain information about products. You can also use this
feature to make payments and buy tickets for transportation or events after downloading
the required apps. Refer to NFC and contactless payments for more information.
•
Flight mode
: Set the device to disable all wireless functions on your device. You can use
only non-network services.
Follow the regulations provided by the airline and the instructions of aircraft
personnel. In cases where it is allowed to use the device, always use it in flight
mode.
Settings
82
•
Mobile networks
: Configure your mobile network settings.
•
Data usage
: Keep track of your data usage amount and customise the settings for the
limitation. Set the device to automatically disable the mobile data connection when the
amount of mobile data you have used reaches your specified limit.
You can activate the data saver feature to prevent some apps running in the background
from sending or receiving data. Refer to Data saver for more information.
You can also select apps to always use the mobile data even when your device is
connected to a Wi-Fi network. Refer to Mobile data only apps for more information.
•
SIM card manager
(dual SIM models): Activate your SIM or USIM cards and customise the
SIM card settings. Refer to SIM card manager (dual SIM models) for more information.
•
Mobile Hotspot and Tethering
: Use the device as a mobile hotspot to share the device’s
mobile data connection with other devices. For more information about the mobile
hotspot, refer to Mobile Hotspot.
You may incur additional charges when using this feature.
•
More connection settings
: Customise settings to control other features. Refer to More
connection settings for more information.
Wi-Fi
Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other
network devices.
Connecting to a Wi-Fi network
1 On the Settings screen, tap
Connections
→
Wi-Fi
and tap the switch to activate it.
2 Select a network from the Wi-Fi networks list.
Networks with a lock icon require a password.
•
Once the device connects to a Wi-Fi network, the device will reconnect to that
network each time it is available without requiring a password. To prevent the device
from connecting to the network automatically, tap next to the network and tap
the
Auto reconnect
switch to deactivate it.
•
If you cannot connect to a Wi-Fi network properly, restart your device’s Wi-Fi feature
or the wireless router.
Settings
83
Viewing the Wi-Fi network quality information
View the Wi-Fi network quality information, such as the speed and stability.
On the Settings screen, tap
Connections
→
Wi-Fi
and tap the switch to activate it. The
network quality information will appear under the Wi-Fi networks. If it does not appear, tap
→
Advanced
and tap the
Show network quality info
switch to activate it.
The quality information may not appear depending on the Wi-Fi network.
Sharing Wi-Fi network passwords
If you make a request to a person who is connected to a secured Wi-Fi network to share its
password, you can connect to the network without entering the password. This feature is
available between the devices which have contacts each other and the screen of the other
device must be turned on.
1 On the Settings screen, tap
Connections
→
Wi-Fi
and tap the switch to activate it.
2 Select a network from the Wi-Fi networks list.
3 Tap
Request password
.
4 Accept the share request on the other device.
The Wi-Fi password is entered on your device and it is connected to the network.
Wi-Fi Direct
Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point.
1 On the Settings screen, tap
Connections
→
Wi-Fi
and tap the switch to activate it.
2 Tap
→
Wi-Fi Direct
.
The detected devices are listed.
If the device you want to connect to is not in the list, request that the device turns on its
Wi-Fi Direct feature.
3 Select a device to connect to.
The devices will be connected when the other device accepts the Wi-Fi Direct connection
request.
To end the device connection, select the device to disconnect from the list.
Settings
84
Bluetooth
Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices.
•
Samsung is not responsible for the loss, interception, or misuse of data sent or
received via Bluetooth.
•
Always ensure that you share and receive data with devices that are trusted and
properly secured. If there are obstacles between the devices, the operating distance
may be reduced.
•
Some devices, especially those that are not tested or approved by the Bluetooth SIG,
may be incompatible with your device.
•
Do not use the Bluetooth feature for illegal purposes (for example, pirating copies of
files or illegally tapping communications for commercial purposes). Samsung is not
responsible for the repercussion of illegal use of the Bluetooth feature.
Pairing with other Bluetooth devices
1 On the Settings screen, tap
Connections
→
Bluetooth
and tap the switch to activate it.
The detected devices will be listed.
2 Select a device to pair with.
If the device you want to pair with is not on the list, set the device to enter Bluetooth
pairing mode. Refer to the other device’s user manuals.
Your device is visible to other devices while the Bluetooth settings screen is open.
3 Accept the Bluetooth connection request on your device to confirm.
The devices will be connected when the other device accepts the Bluetooth connection
request.
To unpair the devices, tap next to the device name to unpair and tap
Unpair
.
Settings
85
Sending and receiving data
Many apps support data transfer via Bluetooth. You can share data, such as contacts or media
files, with other Bluetooth devices. The following actions are an example of sending an image
to another device.
1 Launch the
Gallery
app and select an image.
2 Tap
→
Bluetooth
and select a device to transfer the image to.
If the device you want to pair with is not in the list, request that the device turns on its
visibility option.
3 Accept the Bluetooth connection request on the other device.
NFC and contactless payments
Your device allows you to read near field communication (NFC) tags that contain information
about products. You can also use this feature to make payments and buy tickets for
transportation or events after downloading the required apps.
The device contains a built-in NFC antenna. Handle the device carefully to avoid
damaging the NFC antenna.
Reading information from NFC tags
Use the NFC feature to read product information from NFC tags.
1 On the Settings screen, tap
Connections
and tap the
NFC and contactless payments
switch to activate it.
2 Place the NFC antenna area on the back of your device near an NFC tag.
The information from the tag appears.
Ensure that the device’s screen is turned on and unlocked. Otherwise, the device will
not read NFC tags or receive data.
Settings
86
Making payments with the NFC feature
Before you can use the NFC feature to make payments, you must register for the mobile
payment service. To register or get more information about the service, contact your service
provider.
1 On the Settings screen, tap
Connections
and tap the
NFC and contactless payments
switch to activate it.
2 Touch the NFC antenna area on the back of your device to the NFC card reader.
To set the default payment app, open the Settings screen and tap
Connections
→
NFC and
contactless payments
→
Contactless payments
→
Payment
, and then select an app.
The payment services list may not include all available payment apps.
Data saver
Reduce your data usage by preventing some apps running in the background from sending
or receiving data.
On the Settings screen, tap
Connections
→
Data usage
→
Data saver
and tap the switch to
activate it.
When the data saver feature is activated, the icon will appear on the status bar.
Data saver feature activated
To select apps to use data without restriction, tap
Allowed to use data while Data
saver is on
and select apps.
Settings
87
Mobile data only apps
Select apps to always use the mobile data even when your device is connected to a Wi-Fi
network.
For example, you can set the device to use only mobile data for apps that you want to keep
secure or streaming apps that can be disconnected. Even if you do not deactivate the Wi-Fi
feature, the apps will launch using the mobile data.
On the Settings screen, tap
Connections
→
Data usage
→
Mobile data only apps
, tap the
switch to activate it, and then tap the switches next to the apps you want.
You may incur additional charges when using this feature.
Mobile Hotspot
Use your device as a mobile hotspot to share your device’s mobile data connection with other
devices.
1 On the Settings screen, tap
Connections
→
Mobile Hotspot and Tethering
→
Mobile
Hotspot
.
2 Tap the switch to activate it.
The icon appears on the status bar.
You can change the level of security and the password by tapping
Configure
.
3 On the other device’s screen, search for and select your device from the Wi-Fi networks list.
Alternatively, tap
QR code
on the mobile hotspot screen and scan the QR code with the
other device.
•
If the mobile hotspot is not found, on your device, tap
Configure
and set
Band
to
2.4
GHz
, tap
Advanced
, and then tap the
Hidden network
switch to deactivate it.
•
If you activate the
Auto Hotspot
feature, you can share your device’s mobile data
connection with other devices signed in to your Samsung account.
Settings
88
More connection settings
Customise settings to control other connection features.
On the Settings screen, tap
Connections
→
More connection settings
.
•
Nearby device scanning
: Set the device to scan for nearby devices to connect to.
•
Printing
: Configure settings for printer plug-ins installed on the device. You can search
for available printers or add one manually to print files. Refer to Printing for more
information.
•
VPN
: Set up virtual private networks (VPNs) on your device to connect to a school or
company’s private network.
•
Private DNS
: Set the device to use the security enhanced private DNS.
•
Ethernet
: When you connect an Ethernet adaptor, you can use a wired network and
configure network settings.
Printing
Configure settings for printer plug-ins installed on the device. You can connect the device to a
printer via Wi-Fi or Wi-Fi Direct, and print images or documents.
Some printers may not be compatible with the device.
Adding printer plug-ins
Add printer plug-ins for printers you want to connect the device to.
1 On the Settings screen, tap
Connections
→
More connection settings
→
Printing
→
Download plugin
.
2 Select a printer plug-in and install it.
3 Select the installed printer plug-in.
The device will automatically search for printers that are connected to the same Wi-Fi
network as your device.
4 Select a printer to add.
To add printers manually, tap
→
Add printer
.
Printing content
While viewing content, such as images or documents, access the options list, tap
Print
→
→
All printers...
, and then select a printer.
Printing methods may vary depending on the content type.
Settings
89
Sounds and vibration
Options
Change settings for various sounds on the device.
On the Settings screen, tap
Sounds and vibration
.
•
Sound mode
: Set the device to use sound mode, vibration mode, or silent mode.
•
Vibrate while ringing
: Set the device to vibrate and play a ringtone for incoming calls.
•
Temporary mute
: Set the device to use silent mode for a certain period.
•
Ringtone
: Change the call ringtone.
•
Notification sound
: Change the notification sound.
•
System sound
: Change the sound to use for certain actions, such as charging the device.
•
Volume
: Adjust the device’s volume level.
•
Call vibration pattern
: Change the call vibration pattern.
•
Notification vibration pattern
: Change the notification vibration pattern.
•
Vibration intensity
: Adjust the force of the vibration notification.
•
System sound/vibration control
: Set the device to sound or vibrate for actions, such as
controlling the touchscreen.
•
Sound quality and effects
: Set the device’s sound quality and effects. Refer to Sound
quality and effects for more information.
•
Separate app sound
: Set the device to play media sound from a specific app separately
on the other audio device. Refer to Separate app sound for more information.
Some features may not be available depending on the model.
Settings
90
Sound quality and effects
Set the device’s sound quality and effects.
On the Settings screen, tap
Sounds and vibration
→
Sound quality and effects
.
•
Dolby Atmos
: Select a surround sound mode optimised for various types of audio, such
as movies, music, and voice. With Dolby Atmos, you can experience moving audio sounds
that flow all around you.
•
Equaliser
: Select an option for a specific music genre and enjoy optimised sound.
•
Adapt sound
: Set the best sound for you.
Depending on the model, you must connect an earphone to use some features.
Separate app sound
Set the device to play media sound from a specific app on the connected Bluetooth speaker
or headset.
For example, you can listen to the Navigation app through your device’s speaker while
listening to playback from the Music app through the vehicle’s Bluetooth speaker.
1 On the Settings screen, tap
Sounds and vibration
→
Separate app sound
and tap the
switch to activate it.
2 Select an app to play media sounds separately and tap the Back button.
3 Select a device for playing the selected app’s media sound.
Notifications
Change the notification settings.
On the Settings screen, tap
Notifications
.
•
Notification pop-up style
: Select a notification pop-up style and change the settings.
•
Recently sent
: View the apps that received recent notifications and change the
notification settings. To customise notification settings for more apps, tap
More
→
→
All
and select an app from the apps list.
•
Do not disturb
: Set the device to mute all sounds except for allowed exceptions.
•
Advanced settings
: Configure advanced settings for notifications.
Settings
91
Display
Change the display and the Home screen settings.
On the Settings screen, tap
Display
.
•
Light
/
Dark
: Activate or deactivate dark mode.
•
Dark mode settings
: Reduce eye strain by applying the dark theme when using the
device at night or in a dark place. You can set a schedule for applying dark mode.
The dark theme may not be applied in some apps.
•
Brightness
: Adjust the brightness of the display.
•
Adaptive brightness
: Set the device to keep track of your brightness adjustments and
apply them automatically in similar lighting conditions.
•
Eye comfort shield
: Reduce eye strain by limiting the amount of blue light emitted by
the screen. You can set a schedule for applying this feature.
•
Font size and style
: Change the font size and style.
•
Screen zoom
: Make the items on the screen larger or smaller.
•
Full screen apps
: Select apps to use with the full screen aspect ratio.
•
Screen timeout
: Set the length of time the device waits before turning off the display’s
backlight.
•
Easy mode
: Switch to easy mode to display larger icons and apply a simpler layout to the
Home screen.
•
Edge panels
: Change the settings for the Edge panel.
•
Navigation bar
: Change the navigation bar settings. Refer to Navigation bar (soft
buttons) for more information.
•
Screen saver
: Set the device to launch a screen saver when the device is charging.
Some features may not be available depending on the model.
Settings
92
Wallpaper
Change the wallpaper settings for the Home screen and the locked screen.
On the Settings screen, tap
Wallpaper
.
Themes
Apply various themes to the device to change the visual elements of the Home screen, locked
screen, and icons.
On the Settings screen, tap
Themes
.
Home screen
Configure settings for the Home screen, such as the screen layout.
On the Settings screen, tap
Home screen
.
Lock screen
Options
Change the settings for the locked screen.
On the Settings screen, tap
Lock screen
.
•
Screen lock type
: Change the screen lock method.
•
Smart Lock
: Set the device to unlock itself when trusted locations or devices are
detected. Refer to Smart Lock for more information.
•
Secure lock settings
: Change screen lock settings for the selected lock method.
•
Wallpaper services
: Set the device to use wallpaper services such as Dynamic Lock
screen.
•
Clock style
: Change the type and colour of the clock on the locked screen.
Settings
93
•
Roaming clock
: Change the clock to show both the local and home time zones on the
locked screen when roaming.
•
Widgets
: Change the settings of the items displayed on the locked screen.
•
Contact information
: Set the device to show contact information, such as your email
address, on the locked screen.
•
Notifications
: Set how to show notifications on the locked screen.
•
Shortcuts
: Select apps to display shortcuts to them on the locked screen.
•
About Lock screen
: View the Lock screen version and legal information.
The available options may vary depending on the screen lock method selected.
Smart Lock
You can set the device to unlock itself and remain unlocked when trusted locations or devices
are detected.
For example, if you have set your home as a trusted location, when you get home your device
will detect the location and automatically unlock itself.
On the Settings screen, tap
Lock screen
→
Smart Lock
and follow the on-screen instructions
to complete the setup.
•
This feature will be available to use after you set a screen lock method.
•
If you do not use your device for four hours or when you turn on the device, you
must unlock the screen using the pattern, PIN, or password you set.
Biometrics and security
Options
Change the settings for securing the device.
On the Settings screen, tap
Biometrics and security
.
•
Face recognition
: Set the device to unlock the screen by recognising your face. Refer to
Face recognition for more information.
•
Fingerprints
: Register your fingerprints to unlock the screen. Refer to Fingerprint
recognition for more information.
Settings
94
•
More biometrics settings
: Change the settings for biometric data. You can also view the
version of the biometrics security patch and check for updates.
•
Google Play Protect
: Set the device to check for harmful apps and behaviour and warn
about potential harm and remove them.
•
Security update
: View the version of your device’s software and check for updates.
•
Google Play system update
: View the Google Play system version and check for updates.
•
Find My Mobile
: Activate or deactivate the Find My Mobile feature. Access the Find My
Mobile website (findmymobile.samsung.com) to track and control your lost or stolen
device.
•
Samsung Pass
: Verify your identity easily and securely via your biometric data. Refer to
Samsung Pass for more information.
•
Secure Folder
: Create a secure folder to protect your private content and apps from
others. Refer to Secure Folder for more information.
•
Secure Wi-Fi
: Set the device to protect your data while using unsecured Wi-Fi networks.
Refer to Secure Wi-Fi for more information.
•
Private Share
: Share files with others securely using blockchain technology.
•
Install unknown apps
: Set the device to allow the installation of apps from unknown
sources.
•
Encrypt SD card
: Set the device to encrypt files on a memory card.
If you reset your device to the factory defaults with this setting enabled, the device
will not be able to read your encrypted files. Disable this setting before resetting
the device.
•
Other security settings
: Configure additional security settings.
Some features may not be available depending on the service provider or model.
Settings
95
Face recognition
You can set the device to unlock the screen by recognising your face.
•
If you use your face as a screen lock method, your face cannot be used to unlock
the screen for the first time after turning on the device. To use the device, you must
unlock the screen using the pattern, PIN, or password you set when registering the
face. Be careful not to forget your pattern, PIN, or password.
•
If you change the screen lock method to
Swipe
or
None
, which are not secure, all of
your biometric data will be deleted. If you want to use your biometric data in apps or
features, you must register your biometric data again.
Precautions for using face recognition
Before using the face recognition to unlock your device, keep the following precautions in
mind.
•
Your device could be unlocked by someone or something that looks like your image.
•
Face recognition is less secure than Pattern, PIN, or Password.
For better face recognition
Consider the following when using face recognition:
•
Consider the conditions when registering, such as wearing glasses, hats, masks, beards, or
heavy makeup
•
Ensure that you are in a well-lit area and that the camera lens is clean when registering
•
Ensure your image is not blurry for better match results
Registering your face
For better face registration, register your face indoors and out of direct sunlight.
1 On the Settings screen, tap
Biometrics and security
→
Face recognition
.
2 Read the on-screen instructions and tap
Continue
.
3 Set a screen lock method.
Settings
96
4 Select whether you are wearing glasses or not and tap
Continue
.
5 Position your face inside the frame on the screen.
The camera will scan your face.
•
If unlocking the screen with your face is not working properly, tap
Remove face data
to remove your registered face and register your face again.
•
To enhance the face recognition, tap
Add alternative look
and add an alternate
appearance.
Unlocking the screen with your face
You can unlock the screen with your face instead of using a pattern, PIN, or password.
1 On the Settings screen, tap
Biometrics and security
→
Face recognition
.
2 Unlock the screen using the preset screen lock method.
3 Tap the
Face unlock
switch to activate it.
4 On the locked screen, look at the screen.
When your face is recognised, you can unlock the screen without using any additional
screen lock method. If your face is not recognised, use the preset screen lock method.
Deleting the registered face data
You can delete face data that you have registered.
1 On the Settings screen, tap
Biometrics and security
→
Face recognition
.
2 Unlock the screen using the preset screen lock method.
3 Tap
Remove face data
→
Remove
.
Once the registered face is deleted, all the related features will also be deactivated.
Settings
97
Fingerprint recognition
In order for fingerprint recognition to function, your fingerprint information needs to be
registered and stored in your device.
•
This feature may not be available depending on the service provider or model.
•
Fingerprint recognition uses the unique characteristics of each fingerprint to
enhance the security of your device. The likelihood of the fingerprint sensor
confusing two different fingerprints is very low. However, in rare cases where
separate fingerprints are very similar the sensor may recognise them as identical.
•
If you use your fingerprint as a screen lock method, your fingerprint cannot be
used to unlock the screen for the first time after turning on the device. To use the
device, you must unlock the screen using the pattern, PIN, or password you set when
registering the fingerprint. Be careful not to forget your pattern, PIN, or password.
•
If your fingerprint is not recognised, unlock the device using the pattern, PIN,
or password you set when registering the fingerprint, and then re-register your
fingerprints. If your pattern, PIN, or password is forgotten, you will not be able to
use the device if you do not reset it. Samsung is not responsible for any data loss or
inconvenience caused by forgotten unlock codes.
•
If you change the screen lock method to
Swipe
or
None
, which are not secure, all of
your biometric data will be deleted. If you want to use your biometric data in apps or
features, you must register your biometric data again.
Settings
98
For better fingerprint recognition
When you scan your fingerprints on the device, be aware of the following conditions that
may affect the feature’s performance:
•
The device may not recognise fingerprints that are affected by wrinkles or scars.
•
The device may not recognise fingerprints from small or thin fingers.
•
To improve recognition performance, register fingerprints of the hand used most often to
perform tasks on the device.
•
The Side key has a built-in fingerprint recognition sensor. Ensure that the fingerprint
recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and
necklaces.
•
Covering the fingerprint recognition sensor with protective films, stickers, or other
accessories may decrease the fingerprint recognition rate. If the fingerprint recognition
sensor is initially covered with a protective film, remove it before using the fingerprint
recognition sensor.
•
Ensure that the fingerprint recognition sensor and your fingers are clean and dry.
•
If you bend your finger or use a fingertip, the device may not recognise your fingerprints.
Make sure to cover the entire fingerprint recognition sensor with your finger.
•
In dry environments, static electricity can build up in the device. Avoid using this feature
in dry environments or before using the feature, discharge static electricity by touching a
metal object.
Settings
99
Registering fingerprints
1 On the Settings screen, tap
Biometrics and security
→
Fingerprints
.
2 Read the on-screen instructions and tap
Continue
.
3 Set a screen lock method.
4 Place your finger on the Side key. After the device detects your finger, lift it up and place it
on the Side key again.
Repeat this action until the fingerprint is registered.
5 When you are finished registering your fingerprints, tap
Done
.
You can check whether your fingerprint is registered by tapping
Check added
fingerprints
.
Settings
100
Unlocking the screen with your fingerprints
You can unlock the screen with your fingerprint instead of using a pattern, PIN, or password.
1 On the Settings screen, tap
Biometrics and security
→
Fingerprints
.
2 Unlock the screen using the preset screen lock method.
3 Tap the
Fingerprint unlock
switch to activate it.
4 On the locked screen, place your finger on the fingerprint recognition sensor and scan
your fingerprint.
Deleting registered fingerprints
You can delete registered fingerprints.
1 On the Settings screen, tap
Biometrics and security
→
Fingerprints
.
2 Unlock the screen using the preset screen lock method.
3 Select a fingerprint to delete and tap
Remove
.
Samsung Pass
Register your biometric data to Samsung Pass and easily verify your identity when using
services which require your login or personal information.
•
The website sign-in feature is only available for websites that you access via the
Internet
app. Some websites may not support this feature.
•
Registered biometric data is only saved to your device and is not synced with other
devices or servers.
Registering Samsung Pass
Before using Samsung Pass, register your biometric data to Samsung Pass.
On the Settings screen, tap
Biometrics and security
→
Samsung Pass
. Follow the on-screen
instructions to complete the setup.
Settings
101
Verifying the Samsung account password
You can use your registered biometric data to verify your identity instead of entering your
Samsung account password when, for example, you purchase content from
Galaxy Store
.
On the Samsung Pass main screen, tap
→
Settings
→
Account and syncing
, and then tap
the
Verify with Samsung Pass
switch to activate it.
Using Samsung Pass to sign in to websites
You can use Samsung Pass to easily sign in to websites that support ID and password autofill.
1 On the sign-in page of the website, enter your ID and password, and then tap the website’s
sign-in button.
2 When a pop-up window asking whether you want to save the sign-in information appears,
tick
Sign in with Samsung Pass
and tap
Remember
.
Using Samsung Pass to sign in to apps
You can use Samsung Pass to easily sign in to apps that support ID and password autofill.
1 On the sign-in page of the app, enter your ID and password, and then tap the app’s sign-in
button.
2 When a pop-up window asking whether you want to save the sign-in information appears,
tap
Save
.
Managing sign-in information
View the list of websites and apps you have set to use Samsung Pass and manage your sign-in
information.
1 On the Samsung Pass main screen, tap
Apps
or
Websites
and select a website or app from
the list.
2 Tap
Edit
and modify your ID, password, and the website’s or app’s name.
To delete your sign-in information, tap
Delete
.
Settings
102
Using Samsung Pass with websites and apps
When using websites or apps that support Samsung Pass, you can easily sign in with
Samsung Pass.
To see the list of websites and apps that support Samsung Pass, on the Samsung Pass main
screen, tap
→
Partners
. If there are no websites or apps that support Samsung Pass,
Partners
will not appear.
•
Available websites and apps may vary depending on the service provider or model.
•
Samsung is not responsible for any loss or inconvenience caused by signing in to
websites or apps via Samsung Pass.
Entering your personal information automatically
You can use Samsung Pass to easily enter your personal information, such as your address or
payment card information, on apps that support autofill.
1 On the Samsung Pass main screen, select an option under
Private info
.
2 Enter the information and tap
Save
.
You can now use the biometric data you registered to Samsung Pass when entering the
personal information automatically on supported apps.
Deleting your Samsung Pass data
You can delete your biometric data, sign-in information, and app data registered to Samsung
Pass.
On the Samsung Pass main screen, tap
→
Settings
→
See all devices using Samsung Pass
→
→
Leave Samsung Pass
.
•
Your Samsung account will remain active.
•
The Samsung Pass data on other devices signed in to your Samsung account will also
be deleted.
Settings
103
Secure Folder
Secure Folder protects your private content and apps, such as pictures and contacts, from
being accessed by others. You can keep your private content and apps secure even when the
device is unlocked.
Secure Folder is a separate, secured storage area. The data in Secure Folder cannot be
transferred to other devices via unapproved sharing methods, such as USB or Wi-Fi
Direct. Attempting to customise the operating system or modifying software will cause
Secure Folder to be automatically locked and inaccessible. Before saving data in Secure
Folder, make sure to back up a copy of the data in another secure location.
Setting up Secure Folder
1 Launch the
Settings
app and tap
Biometrics and security
→
Secure Folder
.
2 Follow the on-screen instructions to complete the setup.
The Secure Folder screen will appear and the Secure Folder app icon ( ) will be added to
the Apps screen.
To change the name or icon colour of Secure Folder, tap
→
Customise
.
•
When you launch the
Secure Folder
app, you must unlock the app using your preset
lock method.
•
If you forget your Secure Folder unlock code, you can reset it using your Samsung
account. Tap the button at the bottom of the locked screen, and enter your Samsung
account password.
Setting an auto lock condition for Secure Folder
1 Launch the
Secure Folder
app and tap
→
Settings
→
Auto lock Secure Folder
.
2 Select a lock option.
To manually lock your Secure Folder, tap
→
Lock and exit
.
Settings
104
Moving content to Secure Folder
Move content, such as pictures and videos, to Secure Folder. The following actions are an
example of moving an image from the default storage to Secure Folder.
1 Launch the
Secure Folder
app and tap
→
Add files
.
2 Tap
Images
, tick images to move, and then tap
Done
.
3 Tap
Move
.
The selected items will be deleted from the original folder and moved to Secure Folder. To
copy items, tap
Copy
.
The method for moving content may vary depending on the content type.
Moving content from Secure Folder
Move content from Secure Folder to the corresponding app in the default storage. The
following actions are an example of moving an image from Secure Folder to the default
storage.
1 Launch the
Secure Folder
app and tap
Gallery
.
2 Select an image and tap
→
Move out of Secure Folder
.
The selected items will be moved to
Gallery
in the default storage.
Adding apps
Add an app to use in Secure Folder.
1 Launch the
Secure Folder
app and tap .
2 Tick one or more apps installed on the device and tap
Add
.
Removing apps from Secure Folder
Tap and hold an app to delete, and tap
Uninstall
.
Settings
105
Adding accounts
Add your Samsung and Google accounts, or other accounts, to sync with the apps in Secure
Folder.
1 Launch the
Secure Folder
app and tap
→
Settings
→
Manage accounts
→
Add
account
.
2 Select an account service.
3 Follow the on-screen instructions to complete the account setup.
Hiding Secure Folder
You can hide the Secure Folder shortcut from the Apps screen.
Launch the
Secure Folder
app, tap
→
Settings
, and then tap the
Show icon on Apps
screen
switch to deactivate it.
Alternatively, open the notification panel, swipe downwards, and then tap (
Secure
Folder
) to deactivate the feature.
If you want to show the Secure Folder again, launch the
Settings
app, tap
Biometrics and
security
→
Secure Folder
, and then tap the
Show icon on Apps screen
switch to activate it.
Uninstalling Secure Folder
You can uninstall Secure Folder, including the content and apps in it.
Launch the
Secure Folder
app and tap
→
Settings
→
More settings
→
Uninstall
.
To back up content before uninstalling Secure Folder, tick
Move media files out of Secure
Folder
and tap
Uninstall
. To access data backed up from Secure Folder, launch the
My Files
app and tap
Internal storage
→
Secure Folder
.
Notes saved in
Samsung Notes
will not be backed up.
Settings
106
Secure Wi-Fi
Secure Wi-Fi is a service that secures your Wi-Fi network connection. It encrypts data using
Wi-Fi networks and disables tracking apps and websites so that you can use Wi-Fi networks
safely. For example, when using an unsecure Wi-Fi network in public places, such as cafes
or airports, Secure Wi-Fi is automatically activated so that no one can hack your login
information or monitor your activity in apps and websites.
On the Settings screen, tap
Biometrics and security
→
Secure Wi-Fi
and follow the
on-screen instructions to complete the setup.
When Secure Wi-Fi is activated, the icon will appear on the status bar.
•
Using this feature may result in a slower Wi-Fi network speed.
•
This feature may not be available depending on the Wi-Fi network, service provider,
or model.
Selecting apps to protect using Secure Wi-Fi
Select apps to protect using Secure Wi-Fi so that you can safely protect data, such as your
password or your activity in apps, from being accessed by others.
On the Settings screen, tap
Biometrics and security
→
Secure Wi-Fi
→
Protected apps
and
tap the switches next to the apps you want to protect using Secure Wi-Fi.
Some apps may not support this feature.
Purchasing protection plan
You are provided with a free protection plan for Wi-Fi networks every month. You can also
purchase paid protection plans and have unlimited bandwidth protection for a limited time.
1 On the Settings screen, tap
Biometrics and security
→
Secure Wi-Fi
.
2 Tap
Protection plan
and select the plan you want.
For certain protection plans, you can transfer the protection plan to another device
signed in to your Samsung account.
3 Follow the on-screen instructions to complete the purchase.
Settings
107
Privacy
Change the settings for privacy.
On the Settings screen, tap
Privacy
.
•
Permission manager
: View the list of features and apps that have permission to use
them. You can also edit the permission settings.
•
Samsung
: Manage personal data related to your Samsung account and change the
settings for Customisation Service.
•
Google
: Configure advanced settings for privacy.
Some features may not be available depending on the service provider or model.
Location
Change settings for location information permissions.
On the Settings screen, tap
Location
.
•
App permissions
: View the list of apps that have permission to access the device’s
location and edit the permission settings.
•
Improve accuracy
: Set the device to use the Wi-Fi or Bluetooth feature to increase the
accuracy of your location information, even when the features are deactivated.
•
Recent location requests
: View which apps request your current location information.
•
Location services
: View the location services your device is using.
Google
Configure settings for some features provided by Google.
On the Settings screen, tap
Google
.
Settings
108
Accounts and backup
Options
Sync, back up, or restore your device’s data using Samsung Cloud. You can also sign in to
accounts, such as your Samsung account or Google account, or transfer data to or from other
devices via Smart Switch.
On the Settings screen, tap
Accounts and backup
.
•
Manage accounts
: Add your Samsung and Google accounts, or other accounts, to sync
with.
•
Samsung Cloud
: Back up your data and settings, and restore the previous device’s
data and settings even when you do not have it. Refer to Samsung Cloud for more
information.
•
Google Drive
: Keep your personal information, app data, and settings safe on your
device. You can back up your sensitive information. You must sign in to your Google
account to back up data.
•
Smart Switch
: Launch Smart Switch and transfer data from your previous device. Refer to
Transferring data from your previous device (Smart Switch) for more information.
Regularly back up your data to a safe location, such as Samsung Cloud or a computer,
so that you can restore it if the data is corrupted or lost due to an unintended factory
data reset.
Samsung Cloud
Back up your device’s data to Samsung Cloud and restore it later.
Backing up data
You can back up your device’s data to Samsung Cloud.
1 On the Settings screen, tap
Accounts and backup
and tap
Back up data
under
Samsung
Cloud
.
2 Tick items you want to back up and tap
Back up
.
Settings
109
3 Tap
Done
.
•
Some data will not be backed up. To check which data will be backed up, on the
Settings screen, tap
Accounts and backup
and tap
Back up data
under
Samsung
Cloud
.
•
To view the backup data for other devices in your Samsung Cloud, on the Settings
screen, tap
Accounts and backup
→
Restore data
→
, and then select a device
you want.
Restoring data
You can restore your backup data from Samsung Cloud to your device.
1 On the Settings screen, tap
Accounts and backup
.
2 Tap
Restore data
→
and select a device you want.
3 Tick items you want to restore and tap
Restore
.
Advanced features
Options
Activate advanced features and change the settings that control them.
On the Settings screen, tap
Advanced features
.
•
Call & text on other devices
: Use your device’s calling and messaging features on other
devices signed in to your Samsung account.
•
Continue apps on other devices
: Use your device’s apps on other devices signed in to
your Samsung account.
•
Link to Windows
: Instantly access data saved in your device on your computer. Refer to
Link to Windows for more information.
•
Android Auto
: Connect your device to a vehicle and control some of your device’s
features on the vehicle’s display.
•
Side key
: Select an app or feature to launch using the Side key. Refer to Setting the Side
key for more information.
Settings
110
•
Motions and gestures
: Activate the motion feature and configure settings. Refer to
Motions and gestures for more information.
•
One-handed mode
: Activate one-handed operation mode for your convenience when
using the device with one hand.
•
Screenshots and screen recorder
: Change the settings for screenshots and screen
recorder.
•
Show contacts when sharing content
: Set the device to display the people you
contacted on the sharing options panel to allow you to share content directly.
•
Game Launcher
: Activate the Game Launcher. Refer to Game Launcher for more
information.
•
Dual Messenger
: Install the second app and use two separate accounts for the same
messenger app. Refer to Dual Messenger for more information.
•
Send SOS messages
: Set the device to send help messages by pressing the Side key
several times.
Some features may not be available depending on the service provider or model.
Motions and gestures
Activate the motion feature and configure settings.
On the Settings screen, tap
Advanced features
→
Motions and gestures
.
•
Lift to wake
: Set the device to turn on the screen when you pick it up.
•
Double tap to turn on screen
: Set the device to turn on the screen by double-tapping
anywhere on the screen while the screen is turned off.
•
Double tap to turn off screen
: Set the device to turn off the screen by double-tapping an
empty area on the Home screen or the locked screen.
•
Keep screen on while viewing
: Set the device to prevent the display from turning off
while you are looking at it.
•
Alert when phone picked up
: Set the device to alert you if you have missed calls or new
messages when you pick up the device.
This feature may not work if the screen is turned on or the device is not on a flat
surface.
Settings
111
•
Turn over to mute
: Set the device to mute certain sounds by using motions or gestures.
•
Finger sensor gestures
: Set the device to open or close the notification panel when you
swipe upwards or downwards on the fingerprint recognition sensor. This feature is not
available when the sensor is detecting your fingerprint.
•
Some features may not be available depending on the model.
•
Excessive shaking or an impact to the device may cause an unintended input for
some features using sensors.
Dual Messenger
Install the second app and use two separate accounts for the same messenger app.
1 On the Settings screen, tap
Advanced features
→
Dual Messenger
.
Supported apps will appear.
2 Tap the switch of an app to install the second app.
The second app will be installed. The second app’s icon will be displayed with .
Second app
•
The Dual Messenger feature may not be available depending on the app.
•
Some features of the app may be limited for the second app.
Settings
112
Uninstalling a second app
1 On the Settings screen, tap
Advanced features
→
Dual Messenger
.
2 Tap the switch of the app you want to uninstall and tap
Uninstall
.
All data related to the second app will be deleted.
If you uninstall the first app, the second app will also be deleted.
Digital Wellbeing and parental controls
View the history of your device usage and use features to prevent your device from
interfering with your life. You can also set up parental controls for your children and manage
their digital use.
On the Settings screen, tap
Digital Wellbeing and parental controls
.
•
Screen time
: Set goals for how much you use your device a day.
•
App timers
: Limit the daily usage time for each app by setting a timer. When you reach
the limit, the app will be deactivated and you cannot use it.
•
Focus mode
: Activate focus mode to avoid distractions from your device and stay
focused on what you want. You can use the apps you allowed to be used in focus mode.
•
Bedtime mode
: Activate bedtime mode to reduce eye strain before sleeping and prevent
your sleep from being disturbed.
•
Parental controls
: Manage your children’s digital use.
Settings
113
Battery and device care
Introduction
The device care feature provides an overview of the status of your device’s battery, storage,
memory, and system security. You can also automatically optimise the device with a tap of
your finger.
Optimising your device
On the Settings screen, tap
Battery and device care
→
Optimise now
.
The quick optimisation feature improves device performance through the following actions.
•
Closing apps running in the background.
•
Managing abnormal battery usage.
•
Scanning for crashed apps and malware.
Using the auto optimisation feature
You can set the device to perform auto optimisation when your device is not in use. Tap
→
Automation
→
Auto optimise daily
and tap the switch to activate it. If you want to set the
time to perform auto optimisation, tap
Time
.
Battery
Check the remaining battery power and time to use the device. For devices with low battery
levels, conserve battery power by activating power saving features.
On the Settings screen, tap
Battery and device care
→
Battery
.
•
Power saving mode
: Activate power saving mode to extend the battery’s usage time.
•
Background usage limits
: Limit battery usage for apps that you do not use often.
•
More battery settings
: Configure advanced settings for the battery.
•
The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
•
You may not receive notifications from some apps that use power saving mode.
Settings
114
Storage
Check the status of the used and available memory.
On the Settings screen, tap
Battery and device care
→
Storage
. To delete files or uninstall
apps that you do not use any more, select a category. Then, tap and hold, or select, an item
and tap
Delete
or
Uninstall
.
•
The actual available capacity of the internal memory is less than the specified
capacity because the operating system and default apps occupy part of the memory.
The available capacity may change when you update the device.
•
You can view the available capacity of the internal memory in the Specification
section for your device on the Samsung website.
Memory
On the Settings screen, tap
Battery and device care
→
Memory
.
To speed up your device by stopping apps running in the background, tick apps from the
apps list, and tap
Clean now
.
Device protection
Check the device’s security status. This feature scans your device for malware.
On the Settings screen, tap
Battery and device care
→
Device protection
→
Scan phone
.
Ultra data saving
Monitor and reduce your mobile data usage by preventing background apps from using the
mobile data connection. You can also use the data compression feature to compress Internet
data, such as images, videos, and webpages, accessed via the mobile network.
On the Settings screen, tap
Battery and device care
→
Ultra data saving
, and then tap the
switch to activate it.
•
This feature may not be available depending on the service provider or model.
•
Some webpages or content may not be available when this feature is activated,
depending on the service provider or the mobile network conditions.
Settings
115
Apps
Manage the device’s apps and change their settings. You can view the apps’ usage
information, change their notification or permission settings, or uninstall or disable
unnecessary apps.
On the Settings screen, tap
Apps
.
General management
Customise your device’s system settings or reset the device.
On the Settings screen, tap
General management
.
•
Language
: Select device languages. Refer to Adding device languages for more
information.
•
Text-to-speech output
: Change the settings for text-to-speech features used when
TalkBack is activated, such as languages, speed, and more.
•
Date and time
: Access and alter the settings to control how the device displays the time
and date.
If the battery remains fully discharged, the time and date is reset.
•
Samsung Keyboard settings
: Change the settings for the Samsung keyboard.
•
Keyboard list and default
: Select a keyboard to use by default and change the keyboard
settings.
•
Physical keyboard
: Change the settings for an external keyboard.
•
Mouse and trackpad
: Change the settings for an external mouse or trackpad.
•
Autofill service
: Select an autofill service to use.
•
Reset
: Reset your device’s settings or perform a factory data reset.
•
Customisation Service
: Set to get personalised service based on your interests and how
you use your device.
•
Contact us
: Ask questions or view frequently asked questions.
Settings
116
Adding device languages
You can add languages to use on your device.
1 On the Settings screen, tap
General management
→
Language
→
Add language
.
To view all the languages that can be added, tap
→
All languages
.
2 Select a language to add.
3 To set the selected language as the default language, tap
Set as default
. To keep the
current language setting, tap
Keep current
.
The selected language will be added to your languages list. If you changed the default
language, the selected language will be added to the top of the list.
To change the default language from your languages list, select the language you want and
tap
Apply
. If an app does not support the default language, the next supported language in
the list will be used.
Accessibility
Configure various settings to improve accessibility to the device.
On the Settings screen, tap
Accessibility
.
•
Recommended for you
: Check the accessibility features you are currently using and see
other recommended features.
•
TalkBack
: Activate TalkBack, which provides voice feedback. To view help information to
learn how to use this feature, tap TalkBack tutorial.
•
Visibility enhancements
: Customise the settings to improve accessibility for visually
impaired users.
•
Hearing enhancements
: Customise the settings to improve accessibility for users with
hearing impairment.
•
Interaction and dexterity
: Customise the settings to improve accessibility for users who
have reduced dexterity.
•
Advanced settings
: Configure settings for Direct access and notification features.
•
Installed services
: View accessibility services installed on the device.
•
About Accessibility
: View the Accessibility information.
•
Contact us
: Ask questions or view frequently asked questions.
Settings
117
Software update
Update your device’s software via the firmware over-the-air (FOTA) service. You can also
schedule software updates.
On the Settings screen, tap
Software update
.
•
Download and install
: Check for and install updates manually.
•
Auto download over Wi-Fi
: Set the device to download updates automatically when
connected to a Wi-Fi network.
•
Last update
: View information about the last software update.
If emergency software updates are released for your device’s security and to block new
types of security threats, they will be installed automatically without your agreement.
Security updates information
Security updates are provided to strengthen the security of your device and protect your
personal information. For security updates for your model, visit security.samsungmobile.com.
The website supports only some languages.
About phone
Access your device’s information.
On the Settings screen, tap
About phone
.
To change your device’s name, tap
Edit
.
•
Status information
: View various device information, such as the SIM card status, Wi-Fi
MAC address, and serial number.
•
Legal information
: View legal information related to the device, such as safety
information and the open source licence.
•
Software information
: View the device’s software information, such as its operating
system version and firmware version.
•
Battery information
: View the device’s battery status and information.
118
Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your device.
You can also use Samsung Members to solve any problems you might encounter while using
your device.
When you turn on your device or while you are using the device, it
prompts you to enter one of the following codes:
•
Password: When the device lock feature is enabled, you must enter the password you set
for the device.
•
PIN: When using the device for the first time or when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by
using the Lock SIM card menu.
•
PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly
several times. You must enter the PUK supplied by your service provider.
•
PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with
the SIM or USIM card. For more information, contact your service provider.
Your device displays network or service error messages
•
When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again. While moving, error messages may appear repeatedly.
•
You cannot access some options without a subscription. For more information, contact
your service provider.
Your device does not turn on
When the battery is completely discharged, your device will not turn on. Fully charge the
battery before turning on the device.
Appendix
119
The touchscreen responds slowly or improperly
•
If you attach a screen protector or optional accessories to the touchscreen, the
touchscreen may not function properly.
•
If you are wearing gloves, if your hands are not clean while touching the touchscreen,
or if you tap the screen with sharp objects or your fingertips, the touchscreen may
malfunction.
•
The touchscreen may malfunction in humid conditions or when exposed to water.
•
Restart your device to clear any temporary software bugs.
•
Ensure that your device software is updated to the latest version.
•
If the touchscreen is scratched or damaged, visit a Samsung Service Centre.
Your device freezes or encounters a fatal error
Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Centre.
Restarting the device
If your device freezes or hangs, you may need to close apps or turn off the device and turn it
on again.
Forcing restart
If your device is frozen and unresponsive, press and hold the Side key and the Volume Down
key simultaneously for more than 7 seconds to restart it.
Resetting the device
If the methods above do not solve your problem, perform a factory data reset.
Launch the
Settings
app and tap
General management
→
Reset
→
Factory data reset
→
Reset
→
Delete all
. Before performing the factory data reset, remember to make backup
copies of all important data stored in the device.
Calls are not connected
•
Ensure that you have accessed the right cellular network.
•
Ensure that you have not set call barring for the phone number you are dialling.
•
Ensure that you have not set call barring for the incoming phone number.
Appendix
120
Others cannot hear you speaking on a call
•
Ensure that you are not covering the built-in microphone.
•
Ensure that the microphone is close to your mouth.
•
If using an earphone, ensure that it is properly connected.
Sound echoes during a call
Adjust the volume by pressing the Volume key or move to another area.
A cellular network or the Internet is often disconnected or audio
quality is poor
•
Ensure that you are not blocking the device’s internal antenna.
•
When you are in areas with weak signals or poor reception, you may lose reception. You
may have connectivity problems due to issues with the service provider’s base station.
Move to another area and try again.
•
When using the device while moving, wireless network services may be disabled due to
issues with the service provider’s network.
The battery does not charge properly (For Samsung-approved
chargers)
•
Ensure that the charger is connected properly.
•
Visit a Samsung Service Centre and have the battery replaced.
The battery depletes faster than when first purchased
•
When you expose the device or the battery to very cold or very hot temperatures, the
useful charge may be reduced.
•
Battery consumption will increase when you use certain features or apps, such as GPS,
games, or the Internet.
•
The battery is consumable and the useful charge will get shorter over time.
Appendix
121
Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera
app. If you receive error messages when launching the camera, try the following:
•
Charge the battery.
•
Free some memory by transferring files to a computer or deleting files from your device.
•
Restart the device. If you are still having trouble with the camera app after trying these
tips, contact a Samsung Service Centre.
Picture quality is poorer than the preview
•
The quality of your pictures may vary, depending on the surroundings and the
photography techniques you use.
•
If you take pictures in dark areas, at night, or indoors, image noise may occur or images
may be out of focus.
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your
device, try the following:
•
Free some memory by transferring files to a computer or deleting files from your device.
•
Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the appropriate licence or key to play the file.
•
Ensure that the file formats are supported by the device. If a file format is not supported,
such as DivX or AC3, install an app that supports it. To confirm the file formats that your
device supports, visit the Samsung website.
•
Your device supports pictures and videos captured with the device. Pictures and videos
captured by other devices may not work properly.
•
Your device supports multimedia files that are authorised by your network service
provider or providers of additional services. Some content circulated on the Internet,
such as ringtones, videos, or wallpapers, may not work properly.
Appendix
122
Bluetooth is not working well
If another Bluetooth device is not located or there are connection problems or performance
malfunctions, try the following:
•
Ensure that the device you wish to connect with is ready to be scanned or connected to.
•
Ensure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
•
On your device, launch the
Settings
app, tap
Connections
, and then tap the
Bluetooth
switch to re-activate it.
•
On your device, launch the
Settings
app, tap
General management
→
Reset
→
Reset
network settings
→
Reset settings
→
Reset
to reset network settings. You may lose
registered information when performing the reset.
If the tips above do not solve the problem, contact a Samsung Service Centre.
The screen brightness adjustment bar does not appear on the
notification panel
Open the notification panel by dragging the status bar downwards, and then drag the
notification panel downwards. Tap
→
Quick panel layout
and tap the
Show brightness
control above notifications
switch to activate it.
A connection is not established when you connect the device to a
computer
•
Ensure that the USB cable you are using is compatible with your device.
•
Ensure that you have the proper driver installed and updated on your computer.
Your device cannot find your current location
GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi
or a mobile network to find your current location in these situations.
Appendix
123
Data stored in the device has been lost
Always make backup copies of all important data stored in the device. Otherwise, you cannot
restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in
the device.
A small gap appears around the outside of the device case
•
This gap is a necessary manufacturing feature and some minor rocking or vibration of
parts may occur.
•
Over time, friction between parts may cause this gap to expand slightly.
There is not enough space in the device’s storage
Delete unnecessary data, such as cache, using the device care feature or manually delete
unused apps or files to free up storage space.
The Home button does not appear
The navigation bar containing the Home button may disappear while using certain apps or
features. To view the navigation bar, drag upwards from the bottom of the screen.
Removing the battery
•
To remove the battery, contact an authorised service centre. To obtain battery
removal instructions, please visit www.samsung.com/global/ecodesign_energy.
•
For your safety, you must not attempt to remove the battery. If the battery is not
properly removed, it may lead to damage to the battery and device, cause personal
injury, and/or result in the device being unsafe.
•
Samsung does not accept liability for any damage or loss (whether in contract or tort,
including negligence) which may arise from failure to precisely follow these warnings and
instructions, other than death or personal injury caused by Samsung’s negligence.
Copyright
Copyright © 2021 Samsung Electronics Co., Ltd.
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated, or transmitted in any form
or by any means, electronic or mechanical, including photocopying, recording, or storing in
any information storage and retrieval system.
Trademarks
•
SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Co.,
Ltd.
•
Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
•
Wi-Fi®, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are registered trademarks of
the Wi-Fi Alliance.
•
Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, and the
double-D symbol are trademarks of Dolby Laboratories.
•
All other trademarks and copyrights are the property of their respective owners.