StarTech.com DK30CHDPPDUE User Manual
Displayed below is the user manual for DK30CHDPPDUE by StarTech.com which is a product in the Notebook Docks & Port Replicators category. This manual has pages.
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Manual Revision: 10/17/2017
For the latest information, technical specications, and support for
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FR: Guide de l’utilisateur - fr.startech.com
DE: Bedienungsanleitung - de.startech.com
ES: Guía del usuario - es.startech.com
NL: Gebruiksaanwijzing - nl.startech.com
PT: Guia do usuário - pt.startech.com
IT: Guida per l’uso - it.startech.com
DK30CHDDPPD
DK30CHDPPDUE
USB-C Dual-4K Monitor Docking Station for
Laptops - Power Delivery
*actual product may vary from photos
Instruction manual
FCC Compliance Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment o and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
Changes or modications not expressly approved by StarTech.com could void the user’s
authority to operate the equipment.
Industry Canada Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
CAN ICES-3 (B)/NMB-3(B)
Use of Trademarks, Registered Trademarks, and other Protected Names and Symbols
This manual may make reference to trademarks, registered trademarks, and other
protected names and/or symbols of third-party companies not related in any way to
StarTech.com. Where they occur these references are for illustrative purposes only and do not
represent an endorsement of a product or service by StarTech.com, or an endorsement of the
product(s) to which this manual applies by the third-party company in question. Regardless
of any direct acknowledgement elsewhere in the body of this document, StarTech.com hereby
acknowledges that all trademarks, registered trademarks, service marks, and other protected
names and/or symbols contained in this manual and related documents are the property of
their respective holders. HDMI is a registered trademark of HDMI Licensing, LLC. Windows is
a registered trademark of Microsoft Corporation in the United States and/or other countries.
USB Type-C™ and USB-C™ are trademarks of USB Implementers Forum.
Instruction manual
i
Table of Contents
Introduction ......................................................................................................... 1
Packaging contents .................................................................................................................................. 1
Requirements ............................................................................................................................................. 1
Product diagram .................................................................................................2
Front view .................................................................................................................................................... 2
Rear view ...................................................................................................................................................... 2
Front view .................................................................................................................................................... 2
About USB 3.0 and USB 3.1 Gen 1 ................................................................. 3
About USB-C ........................................................................................................ 3
About the docking station ports ................................................................... 3
Install the docking station ............................................................................... 3
Power the docking station and your laptop ................................................................................... 4
Install the remaining drivers ................................................................................................................. 4
Install and use the docking station..................................................................................................... 4
Congure a display device .............................................................................. 5
Supported video resolutions .......................................................................... 5
Technical support ............................................................................................... 7
Warranty information ....................................................................................... 7
Instruction manual
1
Introduction
Package contents
• 1x USB-C™ docking station
• 1x USB-C to USB-C host cable
• 1x universal power adapter (NA/JP, ANZ for DK30CHDDPPD)
or (EU, UK for DK30CHDPPDUE)
• 1x quick-start guide
Requirements
• A host laptop computer with an available USB-C port (to ensure full dock
functionality, the host USB-C port must support USB Power Delivery)
Note: The docking station can still connect to a host laptop with a USB-C port that
doesn’t support Power Delivery. In this conguration, the docking station will not
provide power to your host laptop.
• An AC electrical outlet
• An HDMI® display with cables as needed
• A DisplayPort display with cables as needed
• A 4K-capable display is required to achieve 4K x 2K resolution (4K is also known as
4K x 2K)
• Any of the following operating systems:
Microsoft Windows® 10 (32 or 64-bit)
Microsoft Windows 8 / 8.1 (32 or 64-bit)
macOS 10.13
macOS 10.12
• Operating system requirements are subject to change. For the latest requirements,
please visit: www.StarTech.com/DK30CHDDPPD
www.StarTech.com/DK30CHDPPDUE
Instruction manual
2
Product diagram
3.5 mm
headset port
USB 3.0 ports
HDMI video
port
USB-C host laptop port*
Gigabit RJ45
port
DC 20V
power input
port
Front view
*USB-C host laptop port connects to your computer only (supporting data, DP Alt Mode and USB Power
Delivery)
USB 3.0 port
(5Gbps). (Battery
Charge 1.2
compatible).
Power button
DisplayPort video
port
SD card reader
Side view
Back view
Instruction Manual
3
About USB 3.0 and USB 3.1 Gen 1
USB 3.0 is also known as USB 3.1 Gen 1. This connectivity standard oers speeds up
to 5Gbps. Any mention of USB 3.0 in this manual or on the StarTech.com website for
DK30CHDDPPD and DK30CHDPPDUE refers to the 5Gbps USB 3.1 Gen 1 standard.
About USB-C
Not all USB-C ports support the full functionality of the USB Type-C™ standard. Some
ports might only provide data transfers, but might not support video or power delivery
over USB.
To use this dock to its full potential, ensure that the host USB-C port from your
computer supports DP Alt Mode, as well as USB Power Delivery.
About the docking station ports
The three available USB ports located on the back of the docking station (3x USB-A)
are standard USB 3.0 throughput ports. When the dock is connected to a host laptop,
these ports provide a standard USB 3.1 power output to power or charge your devices.
The Battery Charge 1.2 compatible USB 3.0 port on the front panel of the controller is
compliant with USB Battery Charging Specication Revision 1.2 (BC1.2), which means
that you can use the port to connect and charge a device faster than you can using a
standard USB port. This front USB port can charge a connected device, even when the
controller isn’t connected to a laptop. When the controller is connected to a laptop,
the front USB 3.0 port functions as a Charging Downstream Port (CDP), which has
simultaneous charge and sync capabilities.
The provided power adapter must always be connected to the controller in order to
charge a device using the Battery Charge 1.2 compatible USB 3.0 Type-A port. It can
only fast-charge devices that comply with USB Battery Charging Specication Revision
1.2.
Install the docking station
When you connect the dock to your Windows laptop’s USB-C port, the required drivers
are automatically installed. If you receive a prompt to automatically install the driver(s),
follow the on-screen instructions to complete the installation.
The drivers can also be found under the Support tab on our website at:
www.StarTech.com/DK30CHDDPPD or www.StarTech.com/DK30CHDPPDUE
Notes:
• It may take up to ve minutes for the drivers to install.
• macOS requires manual software installation.
Instruction Manual
4
Power the docking station and your laptop
When the docking station is plugged in and powered, you can use USB-C Power
Delivery to power and charge your laptop through its USB-C port. The docking
station cannot receive power from the host laptop, therefore the power adapter that’s
included with the docking station, must always be connected to the dock.
1. Select the appropriate power cord for your region and connect it to the power
adapter.
2. Connect the power adapter to an AC electrical outlet and to the docking station’s
DC 20V IN (power input) port.
3. Connect the provided USB-C cable to a USB-C port on your host laptop and to the
USB-C host port on the dock. Both the docking station and your connected laptop
should now be receiving power.
Notes:
• By default, the docking station power button will be powered on, as soon as the
dock is connected to a power source. If the docking station has been powered o,
press the power button to turn the dock on.
• In order to power and charge your connected laptop, its USB-C port must support
USB Power Delivery.
Install the remaining drivers
When you connect your Windows laptop to the dock, the drivers are installed
automatically. If you experience any issues in relation to drivers, or if you’re running
macOS, you can complete the full driver installation process:
1. Download the latest drivers by visiting www.StarTech.com/DK30CHDDPPD or www.
StarTech.com/DK30CHDPPDUE and clicking the Support tab.
2. Extract the contents of the compressed le(s) that you downloaded.
3. Double-click the appropriate driver for the version of Windows or macOS that you’re
running and follow the on-screen instructions to complete the installation.
Note: If you are prompted to restart your computer, do so to complete the installation.
Install and use the docking station
1. Connect your devices to the appropriate ports on the dock. Devices may include
USB peripherals, headset and tablets.
2. Connect your external display(s) to the dock’s video port(s).
Instruction Manual
5
Allow DisplayLink in macOS 10.13 (High Sierra)
If you’re running macOS 10.13 (High Sierra), you need to allow the DisplayLink
software to run. The DisplayLink software is required for the dock to output video from
the DisplayPort video output.
1. Go to System Preferences.
2. Click Security & Privacy.
3. Click the Allow button next to DisplayLink, to enable the software to run.
Notes:
• This must be done within 30 minutes of installing the DisplayLink software. If it is
not done in that time frame, the software must be reinstalled.
Congure a display device
Use your Windows or Mac operating system to adjust display settings for multiple
monitors. Your laptop hardware must support dual external displays.
Instruction Manual
6
Supported video resolutions
The below table outlines the maximum resolutions available at each refresh rate, for
either port, in all possible congurations.
Number of
Displays
Display
conguration
Maximum HDMI
resolution
Maximum DisplayPort
resolution
1HDMI only
4096x2160 @ 24Hz
3840x2160 @ 30Hz
1920 x 1200 @ 60Hz
--
1DisplayPort only -- 3840x2160 @ 30Hz
2560x1600 @ 60Hz
2HDMI + DisplayPort
4096x2160 @ 24Hz
3840x2160 @ 30Hz
1920 x 1200 @ 60Hz
3840x2160 @ 30Hz
2560x1600 @ 60Hz
Note: Lower resolutions are also supported at each specied refresh rate.
Instruction manual
7
Technical support
StarTech.com’s lifetime technical support is an integral part of our commitment to
provide industry-leading solutions. If you ever need help with your product, visit
www.startech.com/support and access our comprehensive selection of online tools,
documentation, and downloads.
For the latest drivers/software, please visit www.startech.com/downloads
Warranty information
This product is backed by a three-year warranty.
StarTech.com warrants its products against defects in materials and workmanship
for the periods noted, following the initial date of purchase. During this period,
the products may be returned for repair, or replacement with equivalent
products at our discretion. The warranty covers parts and labor costs only.
StarTech.com does not warrant its products from defects or damages arising from
misuse, abuse, alteration, or normal wear and tear.
Limitation of Liability
In no event shall the liability of StarTech.com Ltd. and StarTech.com USA LLP (or their
ocers, directors, employees or agents) for any damages (whether direct or indirect,
special, punitive, incidental, consequential, or otherwise), loss of prots, loss of business,
or any pecuniary loss, arising out of or related to the use of the product exceed the
actual price paid for the product. Some states do not allow the exclusion or limitation
of incidental or consequential damages. If such laws apply, the limitations or exclusions
contained in this statement may not apply to you.
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