StarTech.com SDOCK2ERU33 User Manual
Displayed below is the user manual for SDOCK2ERU33 by StarTech.com which is a product in the Media Duplicators category. This manual has pages.
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Manual Revision: 08/09/2017
For the latest information, technical specications, and support for
this product, please visit www.StarTech.com/SDOCK2ERU33.
FR: Guide de l’utilisateur - fr.startech.com
DE: Bedienungsanleitung - de.startech.com
ES: Guía del usuario - es.startech.com
NL: Gebruiksaanwijzing - nl.startech.com
PT: Guia do usuário - pt.startech.com
IT: Guida per l’uso - it.startech.com
SDOCK2ERU33
Dual-Bay Drive Eraser, Duplicator, and
Docking Station for 2.5” and 3.5” SATA
*actual product may vary from photos
Instruction manual
FCC Compliance Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment o and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
Changes or modications not expressly approved by StarTech.com could void the user’s
authority to operate the equipment.
Industry Canada Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
CAN ICES-3 (B)/NMB-3(B)
Use of Trademarks, Registered Trademarks, and other Protected Names and Symbols
This manual may make reference to trademarks, registered trademarks, and other
protected names and/or symbols of third-party companies not related in any way to
StarTech.com. Where they occur these references are for illustrative purposes only and do not
represent an endorsement of a product or service by StarTech.com, or an endorsement of the
product(s) to which this manual applies by the third-party company in question. Regardless
of any direct acknowledgement elsewhere in the body of this document, StarTech.com hereby
acknowledges that all trademarks, registered trademarks, service marks, and other protected
names and/or symbols contained in this manual and related documents are the property of
their respective holders.
Instruction manual
i
Table of Contents
Product diagram ....................................................................................1
Top view ....................................................................................................................................................... 1
Rear view ...................................................................................................................................................... 2
Package contents ...................................................................................2
Requirements .........................................................................................2
About USB 3.1 Gen 1 ..............................................................................3
About the LED indicators ......................................................................3
HDD LEDs (blue) ........................................................................................................................................ 3
Mode LEDs ................................................................................................................................................... 4
PC mode progress LEDs ..........................................................................................................................4
Erase mode progress LEDs .....................................................................................................................4
Copy mode progress LEDs ..................................................................................................................... 5
Connect the dock to a computer .........................................................6
Prepare a drive for use ..........................................................................7
Windows OS ................................................................................................................................................ 7
macOS ........................................................................................................................................................... 8
Disconnect a drive .................................................................................8
Windows OS ................................................................................................................................................ 8
macOS ........................................................................................................................................................... 9
Duplicate a drive ....................................................................................9
About erase modes ................................................................................10
Erase a drive ............................................................................................10
Instruction manual
ii
Troubleshooting ..................................................................................... 11
My drive is locked and unusable ......................................................................................................... 11
Technical support ...................................................................................12
Warranty information ............................................................................ 12
Instruction manual
1
Product diagram
Top view
Hard drive #2 eject button
Hard drive #2 slot
(source for duplication)
Hard drive #1 eject button
Hard drive #1 slot
(destination for duplication)
1
1
2
2
3
3
5
4
4
POWER button
5
MODE button
6
START button
7
67
8
Erase mode switch
8
Hard drive #2 LED
9
9
Hard drive #1 LED
10
10
Progress LED
11
11
COPY LED
12
12
ERASE LED
13
13
PC LED
14
14
Instruction manual
2
Rear view
USB 3.0 port
Power adapter port
1
2
1
2
Package contents
• 1 x drive eraser/duplicator dock
• 1 x USB-A to USB-B cable
• 1 x USB-C to USB-B cable
• 1 x universal power adapter (NA/JP, UK, EU, ANZ)
• 1 x quick-start guide
Requirements
• Computer system with USB 3.1 Gen 1 port
• Up to two 2.5” or 3.5” SATA HDDs or SSDs
The SDOCK2ERU33 is OS independent and doesn’t require any additional drivers or
software.
Requirements are subject to change. For the latest requirements, please visit
www.StarTech.com/SDOCK2ERU33.
Instruction manual
3
About USB 3.1 Gen 1
USB 3.0 is also known as USB 3.1 Gen 1. This connectivity standard supports speeds of
up to 5Gbps.
About the LED indicators
HDD LEDs (blue)
Scenario Hard drive #1 LED Hard drive #2 LED
• Drive 1 connected
• Drive 2 not detected Illuminated O
• Drive 1 not detected
• Drive 2 connected O Illuminated
• Drive 1 is being accessed
• Drive 2 is connected but isn’t
being accessed
Blinking Illuminated
• Drive 1 is connected but isn’t
being accessed
• Drive 2 is being accessed
Illuminated Blinking
• Both drive 1 and drive 2 are
being accessed Blinking Blinking
Instruction manual
4
Mode LEDs
Scenario PC LED (green) Erase LED (red) Copy LED (blue)
PC mode is enabled Illuminated O O
Erase mode is enabled O Illuminated O
Copy mode is enabled O O Illuminated
PC mode progress LEDs
Scenario 25% LED 50% LED 75% LED 100% LED
PC mode is enabled O O O O
Erase mode progress LEDs
Scenario 25% LED 50% LED 75% LED 100% LED
Quick erase
is complete Illuminated Illuminated Illuminated Illuminated
Secure erase
is initiated O O O Illuminated
Secure erase
is complete Illuminated Illuminated Illuminated Illuminated
Erase error is
occurring with
drive #1
Blinking Blinking O O
Erase error is
occurring with
drive #2
O O Blinking Blinking
Instruction manual
5
Copy mode progress LEDs
Scenario 25% LED 50% LED 75% LED 100% LED
Copy process is
0 to 24% complete Blinking O O O
Copy process is
25 to 49% complete Illuminated Blinking O O
Copy process is
50 to 74% complete Illuminated Illuminated Blinking O
Copy process is
75 to 99% complete Illuminated Illuminated Illuminated Blinking
Copy process
is complete Illuminated Illuminated Illuminated Illuminated
Copy error is
occurring with
drive #1
Blinking Blinking O O
Copy error is
occurring with
drive #2
O O Blinking Blinking
Target drive is smaller
than the source drive O O Blinking Blinking
Instruction manual
6
Connect the dock to a computer
Warning! You should handle your drives carefully, especially when you’re transporting
them. If you’re not careful with your drives, you may lose data as a result. Always
handle storage devices with caution. Make sure that you’re properly grounded
by wearing an anti-static strap. If an anti-static strap isn’t available, touch a large,
grounded metal surface for several seconds to discharge any built-up static electricity.
Caution! When you insert or remove a drive, the dock will temporarily disconnect and
reset. To prevent data loss, wait until all processes are complete and turn o the dock
before you insert or remove any of the drives.
1. Connect the universal power adapter to the Power adapter port on the dock and to
a power source.
2. Connect either the USB-A to USB-B cable or the USB-C to USB-B cable to the USB 3.0
port on the dock and to the USB port on your computer.
3. Align the SATA power and data connectors on a 2.5” or 3.5” SSD or HDD with the
connectors in the Hard drive #1 slot or the Hard drive #2 slot, and insert the drive
into the slot.
4. If necessary, repeat step 3 to insert a second drive.
5. Press the POWER button on the dock.
Note: By default, the dock is in PC mode when you turn it on.
6. If the dock isn’t in PC mode, press and hold the MODE button until the PC LED
illuminates.
Tip! To cycle through the mode options, press and hold the MODE button for three
seconds until one of the mode LEDs illuminates. Remove your nger and if the selected
mode is not the one that you want, press and hold the MODE button for three seconds
again.
Warning! Do not unplug the universal power adapter from the dock when the dock
is connected to a computer. The dock doesn’t draw any power from the computer
that it’s connected to and the dock will turn o when the universal power adapter is
disconnected.
When the dock is turned on, the computer automatically recognizes the drive. If your
computer fails to recognize the drive, you may need to initialize the drive. For more
information, see the “Prepare a drive for use” section.
Instruction manual
7
Prepare a drive for use
Windows OS
If you install a drive that has data on it, after you connect the dock to your computer,
the drive appears under My Computer or Computer with a drive letter assigned to it.
If you install a brand-new drive that doesn’t contain any data, you must prepare the
drive for use.
Warning! When you complete the following steps, all of the data on your drive will be
deleted. If your drive has data on it that you require, you should create a backup le or
use a dierent drive.
1. Depending on the version of Windows® OS that you’re running, do one of the
following:
• On your desktop, right-click My Computer and click Manage.
• On your desktop, right-click Computer and click Manage.
• Click the Start button or Windows icon. Enter compmgmt.msc and press
Enter.
2. On the Computer Management screen, click Disk Management.
3. A dialog window appears and asks you to initialize the drive. Depending on the
version of Windows OS that you’re running, you have the option to create either an
MBR or a GPT disk.
Note: GPT (GUIDE partition) is required for drives that are larger than 2 TB, but GPT isn’t
compatible with some earlier versions of operating systems. MBR is supported by both
earlier and later versions of operating systems.
4. Locate the disk that is labeled Unallocated. To conrm that the drive is the correct
one, check the drive capacity.
5. Right-click the section of the window that says Unallocated and click New
Partition.
6. To initialize the drive in the format of your choice, complete the on-screen
instructions.
When the drive is successfully installed, it appears under My Computer or Computer
with a drive letter assigned to it.
Instruction manual
8
macOS
If you install a brand-new drive that doesn’t contain any data, you must prepare the
drive for use.
Warning! When you complete the following steps, you create a partition that uses the
entire drive space.
1. Do one of the following:
• In Spotlight, enter Disk Utility.
• Open Finder. Navigate to Applications and click Utilities. Open Disk Utility.
2. Select the drive and click the Partition tab.
3. Enter a name for the partition.
4. Click Apply.
The drive now appears on your desktop and is accessible in Finder.
Disconnect a drive
Caution! When you remove a drive from the dock, the dock resets. Before removing a
drive from the dock, make sure that the hard drive LEDs are not blinking.
Windows OS
1. Click the Safely remove Hardware and Eject Media icon in the task bar.
2. Select the drive in the list of storage devices.
3. When a message appears saying that it’s safe to remove the drive, press the drive
eject button on the dock and remove the drive from the dock.
Warning! If you remove the drive before the message that says it’s safe to do so
appears, you could experience lost or corrupted data.
Instruction manual
9
macOS
1. Close any open windows that list the contents of the drive.
2. On the desktop, drag the USB storage icon onto the trash can icon.
3. Wait 15 seconds and press the Hard drive eject button on the dock and remove the
drive from the dock.
Duplicate a drive
Note: The dock doesn’t need to be connected to a computer in order to duplicate a
drive.
Warning! Make sure that the storage capacity of the target drive is larger than or equal
to the storage capacity of the source drive. Otherwise, you will get an error when you
try to copy your drive.
1. Connect the universal power adapter to the Power adapter port on the dock and to
a power source.
2. Align the SATA power and data connectors on a 2.5” or 3.5” SATA drive with the
connectors in the Hard drive #2 slot, and insert the source drive into the slot.
3. Align the SATA power and data connectors on a 2.5” or 3.5” SATA drive with the
connectors in the Hard drive #1 slot, and insert the target drive into the slot.
4. Press the POWER button on the dock.
5. Press and hold the MODE button until the COPY LED illuminates.
Tip! To cycle through the mode options, press and hold the MODE button for three
seconds until one of the mode LEDs illuminates. Remove your nger and if the selected
mode is not the one that you want, press and hold the MODE button for three seconds
again.
6. Press and hold the START button until the drive LED starts blinking.
Warning! After you initiate the duplication process, don’t remove either drive from the
dock or interrupt the process before it is complete. Doing so might result in damage to
the drive or lost data.
Instruction manual
10
About erase modes
The SDOCK2ERU33 features two erase modes.
Erase mode Description
Quick erase The partition table is quickly erased.
Secure erase The drive’s internal Secure Erase command
is executed.
Erase a drive
Note: The dock doesn’t need to be connected to a computer in order to erase a drive.
Warning! Before you erase a drive, make sure that you back up any important les or
data on the drive.
1. Connect the universal power adapter to the Power adapter port on the dock and to
a power source.
2. Align the SATA power and data connectors on a 2.5” or 3.5” SATA drive with the
connectors in the Hard drive #1 slot or the Hard drive #2 slot, and insert the drive
into the slot.
3. If necessary, repeat step 2 to insert a second drive.
4. Press the POWER button on the dock.
5. Press and hold the MODE button until the ERASE LED illuminates.
Tip! To cycle through the mode options, press and hold the MODE button for three
seconds until one of the mode LEDs illuminates. Remove your nger and if the selected
mode is not the one that you want, press and hold the MODE button for three seconds
again.
6. Move the Erase mode switch to QUICK ERASE or SECURE ERASE.
7. Press and hold the START button until the drive LED starts blinking.
Warning! After you initiate the erase process, don’t remove either drive from the dock
or interrupt the process before it is complete. Doing so might result in damage to the
drive or lost data.
Instruction manual
11
Troubleshooting
My drive is locked and unusable
If an error occurs during the secure erase process or it’s interrupted, one or both of
your drives may become locked and unusable.
To resolve this issue, try the following:
1. Connect either the USB-A to USB-B cable or the USB-C to USB-B cable to the USB 3.0
port on the dock and to the USB port on your computer.
2. Insert a drive in either of the drive slots on the dock.
3. Press the POWER button on the dock.
The dock will automatically try to unlock the drive. During the unlocking process, the
drive LED will blink. If the drive was successfully unlocked, the 100% LED will blink and
the dock will reset.
The drive should now be accessible to the computer.
Instruction manual
12
Technical support
StarTech.com’s lifetime technical support is an integral part of our commitment to
provide industry-leading solutions. If you ever need help with your product, visit
www.startech.com/support and access our comprehensive selection of online tools,
documentation, and downloads.
For the latest drivers/software, please visit www.startech.com/downloads
Warranty information
This product is backed by a two-year warranty.
StarTech.com warrants its products against defects in materials and workmanship
for the periods noted, following the initial date of purchase. During this period,
the products may be returned for repair, or replacement with equivalent
products at our discretion. The warranty covers parts and labor costs only.
StarTech.com does not warrant its products from defects or damages arising from
misuse, abuse, alteration, or normal wear and tear.
Limitation of Liability
In no event shall the liability of StarTech.com Ltd. and StarTech.com USA LLP (or their
ocers, directors, employees or agents) for any damages (whether direct or indirect,
special, punitive, incidental, consequential, or otherwise), loss of prots, loss of business,
or any pecuniary loss, arising out of or related to the use of the product exceed the
actual price paid for the product. Some states do not allow the exclusion or limitation
of incidental or consequential damages. If such laws apply, the limitations or exclusions
contained in this statement may not apply to you.
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