StarTech.com TB3DOCK2DPPD User Manual
Displayed below is the user manual for TB3DOCK2DPPD by StarTech.com which is a product in the Notebook Docks & Port Replicators category. This manual has pages.
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Manual Revision: 10/06/2017
For the latest information, technical specications, and support for
this product, please visit www.startech.com
FR: Guide de l’utilisateur - fr.startech.com
DE: Bedienungsanleitung - de.startech.com
ES: Guía del usuario - es.startech.com
NL: Gebruiksaanwijzing - nl.startech.com
PT: Guia do usuário - pt.startech.com
IT: Guida per l’uso - it.startech.com
TB3DOCK2DPPD
TB3DOCK2DPPU
Thunderbolt™ 3 Dual-4K Docking Station for Laptops -
Windows/Mac - Power Delivery - 6x USB 3.0 + SD
*actual product may vary from photos
Instruction manual
FCC Compliance Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment o and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
Changes or modications not expressly approved by StarTech.com could void the user’s
authority to operate the equipment.
Industry Canada Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
CAN ICES-3 (B)/NMB-3(B)
Use of Trademarks, Registered Trademarks, and other Protected Names and Symbols
This manual may make reference to trademarks, registered trademarks, and other
protected names and/or symbols of third-party companies not related in any way to
StarTech.com. Where they occur these references are for illustrative purposes only and do not
represent an endorsement of a product or service by StarTech.com, or an endorsement of the
product(s) to which this manual applies by the third-party company in question. Regardless
of any direct acknowledgement elsewhere in the body of this document, StarTech.com hereby
acknowledges that all trademarks, registered trademarks, service marks, and other protected
names and/or symbols contained in this manual and related documents are the property of
their respective holders.
Instruction manual
i
Table of Contents
Introduction ......................................................................................................... 1
Package contents ...................................................................................................................................... 1
Requirements ............................................................................................................................................. 1
Product diagram .................................................................................................2
Front view .................................................................................................................................................... 2
Rear view ...................................................................................................................................................... 2
About Thunderbolt 3 ........................................................................................ 3
About DP Alt Mode (DisplayPort Alternative Mode) ....................................................................3
Thunderbolt temperature ......................................................................................................................3
About USB 3.0 and USB 3.1 Gen 1 ................................................................. 4
About the docking station USB-C ports ...................................................... 4
About the docking station ports ................................................................... 4
Install the docking station ............................................................................... 5
Power the docking station and your laptop .................................................................................... 5
Connect the docking station ................................................................................................................ 5
Install drivers ............................................................................................................................................... 5
Congure a display device .............................................................................. 6
Connect a display to the Thunderbolt 3 USB-C port .................................................................... 6
Connect multiple Thunderbolt 3 displays in a daisy chain ........................................................ 7
Supported video resolutions .......................................................................... 7
Bandwidth allocation ....................................................................................... 8
Troubleshooting ................................................................................................. 9
Instruction Manual
ii
Technical support ............................................................................................... 10
Warranty information ....................................................................................... 10
Instruction manual
1
Introduction
Package contents
• 1 x docking station
• 1 x Thunderbolt 3 cable
• 1 x USB-C to DisplayPort cable
• 1 x universal power adapter
• 2 x power cords (NA/JP and ANZ for TB3DOCK2DPPD or UK and EU for
TB3DOCK2DPPU)
• 1 x instruction manual
Requirements
• A host laptop with an available Thunderbolt 3 port
• An available AC electrical outlet
• DisplayPort equipped display(s) with cable(s) as needed (for additional external
display)
• Thunderbolt 3 equipped display(s) with cable(s) as needed (for additional external
display)
Note: To connect a second display, you must use one of the docking station’s
Thunderbolt 3 ports. A USB-C to DisplayPort cable is included to accommodate a
second DisplayPort enabled display. To connect to a dierent display, such as HDMI,
DVI or VGA, additional adapters (sold separately) are required. See the “Congure a
display device” section for further details.
• A 4K-capable display is required to achieve 4096 x 2160p resolution (4K is also
known as 4K x 2K)
• Any of the following operating systems:
• Windows® 10 (32 or 64-bit)
• Windows 8 / 8.1 (32 or 64-bit)
• macOS 10.12 (Sierra)
• macOS 10.13 (High Sierra)
• Video output capabilities are dependent on the video card and hardware
specications of your connected host laptop
Requirements are subject to change. For the latest requirements, please visit www.
startech.com/TB3DOCK2DPPD or www.startech.com/TB3DOCK2DPPU.
Product diagram
Front view
Rear view
Instruction manual
2
USB 3.0 port (5Gbps)
(Battery Charge 1.2 compatible)
Gigabit
RJ45 port DC input
port
USB Type-A ports
(USB 3.0 - 5Gbps)
DisplayPort
port*
3.5 mm
headset
port
Thunderbolt 3
USB-C port
SD ™ card
reader
Thunderbolt
3 host laptop
port
USB Type-C™ Port
(USB 3.0 - 5Gbps)
*DisplayPort does not support DP++ and an active video adapter is required to convert this video signal.
Instruction manual
3
About Thunderbolt 3
Thunderbolt 3 technology uses the USB-C connector, with a bandwidth of up to
40Gbps. It supports USB 3.1, DisplayPort 1.2, and PCI Express 3.0.
Thunderbolt technology supports both video and data throughput. However, it
prioritizes video bandwidth to help ensure seamless display performance. The
performance of the remaining dock functions depends on your display conguration.
Thunderbolt 3 products must be used with Thunderbolt 3 cables.
Your computer’s Thunderbolt 3 ports might not function properly until you update one
or more of the following on your computer:
• BIOS
• Thunderbolt rmware
• Thunderbolt 3 controller drivers
• Thunderbolt 3 software
The required updates will vary depending on your computer.
For an up-to-date list of aected computers and instructions, visit https://
thunderbolttechnology.net/updates. If your manufacturer isn’t listed on the
Thunderbolt website, contact your manufacturer.
About DP Alt Mode (DisplayPort Alternate Mode)
DP Alt Mode is a specication that allows a DisplayPort video signal to transmit over
USB-C. It enables the use of the USB-C interface for DisplayPort signals. Thunderbolt
3 supports the full USB-C standard, including support for DP Alt Mode. Because the
docking station supports DP Alt Mode, you can connect Thunderbolt 3 or USB-C based
video devices, cables, or adapters to the secondary Thunderbolt 3 port on the rear of
the docking station.
Thunderbolt temperature
Due to the high performance of Thunderbolt technology, Thunderbolt products
sometimes generate more heat than traditional hardware. Therefore, it’s normal for
the docking station to warm up when in use. As such, it’s recommended that you
don’t place your laptop on the docking station’s surface, as doing so will result in even
higher temperatures.
These higher temperatures do not present a safety hazard to users or to hardware.
4
Instruction manual
About USB 3.0 and USB 3.1 Gen 1
USB 3.0 is also known as USB 3.1 Gen 1. This connectivity standard oers speeds up
to 5Gbps. Any mention of USB 3.0 in this manual or on the StarTech.com website for
TB3DOCK2DPPD or TB3DOCK2DPPU refers to the 5Gbps USB 3.1 Gen 1 standard. Any
mention of USB 3.1 Gen 2 refers to the 10Gbps Gen 2 standard.
About the docking station USB-C ports
Not all USB-C ports support the full functionality of the USB Type-C standard. Some
ports might only provide data transfer, and might not support video (DP Alt Mode).
This docking station includes a Thunderbolt 3 port with a USB Type-C connector and a
USB 3.0 port with a USB Type-C connector.
The Thunderbolt 3 port can be used as a Thunderbolt 3 port or as a USB-C port.
When used as a USB-C port, you connect peripherals using USB 3.1 Gen 2 (10Gbps)
technology. These ports supports DP Alt Mode and 15W USB Power Delivery.
The USB Type-C Port (USB 3.0 - 5Gbps) is a standard USB 3.0 throughput port and can
only be used for peripherals supporting USB 3.0 (5Gbps) technology.
About the docking station ports
The four USB Type-A (USB 3.0) ports and one USB Type-C port located on the back
of the docking station are standard USB 3.0 throughput ports. When the dock is
connected to a laptop, this port provides a standard USB 3.0 power output to power or
charge your devices.
The front USB-A (USB 3.0) port is compliant with Battery Charging Specication
Revision 1.2 (BC 1.2), which means that you can use the port to charge a device faster
than you can using a standard USB 3.0 port. This front USB 3.0 port can fast-charge a
connected device, even when the dock isn’t connected to a laptop. When the docking
station is connected to a laptop, the front USB 3.0 port functions as a Charging
Downstream Port (CDP), which has simultaneous charge and sync capabilities.
The provided power adapter must always be connected to the dock in order to charge
a device using the Battery Charge 1.2 compatible USB 3.0 Type-A port. It can only fast-
charge devices that comply with USB Battery Charging Specication Revision 1.2.
5
Instruction manual
Install the docking station
The docking station is natively supported when connected to a computer running
Windows 10, Windows 8 / 8.1 or macOS operating systems. In these operating systems,
the docking station will automatically detect and install the required drivers once
connected to a Thunderbolt 3 port on your host laptop.
Power the docking station and your laptop
When the docking station is plugged in and powered, you can use USB-C Power
Delivery to power and charge your laptop through its USB-C port (up to 85 watts).
The docking station cannot receive power from the host laptop, therefore the power
adapter must always be connected to the docking station.
1. Select the appropriate power cord for your region and connect it to the power
adapter.
2. Connect the power adapter to an AC electrical outlet and then to the docking
station’s DC IN (power input) port. Both the docking station and your connected
laptop should now be receiving power.
Connect peripherals to the docking station
1. Connect your external display(s) to the docking station (example, DisplayPort or
Thunderbolt 3 displays).
Note: See the “Congure a display device” section for dual-display conguration
requirements.
2. Connect your peripherals to the docking station (example, USB devices, RJ-45
network).
3. Connect the provided Thunderbolt 3 cable to the Thunderbolt 3 port on your host
laptop and to the Thunderbolt 3 host laptop port on the docking station.
Install drivers
Once the docking station is powered and connected to your host laptop, the required
drivers should automatically install.
In Windows 10 or 8/8.1 you might see a pop-up message requesting permission
to allow the docking station to connect to your computer. If you see this pop-up
message, do the following:
1. Click on the pop-up message.
2. Select Always Connect from the list.
3. Click OK. If required, follow any other on-screen instructions to complete the
installation.
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Instruction manual
Charge a device
If you’re only using the front USB 3.0 port to charge a device, a connection to a host
laptop isn’t required.
• To charge a device, connect it to the USB 3.0 port located on the front of the
docking station.
Note: This front USB 3.0 port can only fast-charge devices that comply with USB
Battery Charging Specication Revision 1.2.
Congure a display device
Use your Windows operating system to adjust display settings for multiple monitors.
Your laptop hardware must support dual external displays through its Thunderbolt 3
port.
Connect a display to the Thunderbolt 3 USB-C port
You can connect a second display (or a display adapter) to one of the docking station’s
extra Thunderbolt 3 USB-C port. The docking station’s host Thunderbolt 3 ports must
remain connected to your host laptop.
Type of Display Adapter Needed (sold separately)
HDMI USB-C to HDMI Adapter (CDP2HD4K60)
DVI USB-C to DVI Adapter (CDP2DVI)
VGA USB-C to VGA Adapter (CDP2VGA)
7
Connect an active adapter to the DisplayPort port
You can also connect a display adapter to the docking station’s DisplayPort port to
connect a dierent type of monitor.
Note: This port does not support Multimode DisplayPort so an active adapter is
required.
Notes:
• The docking station lets you connect two 4K displays.
• Video adapters sometimes limit the maximum available resolution. Check the
documentation of the video adapter to determine its maximum supported
resolution.
Connect multiple Thunderbolt 3 displays in a daisy chain
You can also set up dual displays using multiple Thunderbolt 3 displays in a daisy-chain
conguration.
Example: You can connect a Thunderbolt 3 display to the Thunderbolt 3 USB-C port
port on the docking station. You can then connect another Thunderbolt 3 device, such
as a second Thunderbolt 3 display, through the rst Thunderbolt 3 display.
Instruction manual
Visit www.StarTech.com for a range of USB-C video adapters, active DisplayPort adapters and cables.
Type of Display Adapter Needed (sold separately)
HDMI DisplayPort to HDMI 4K Audio / Video Converter (DP2HD4KS)
DVI DisplayPort to DVI Adapter (DP2DVIS)
VGA DisplayPort to VGA Adapter (DP2VGA2)
Instruction manual
8
Supported video resolutions
Thunderbolt technology supports both video and data throughput. However, it
prioritizes video bandwidth to help ensure seamless display performance. The
performance of the remaining dock functions depends entirely on the display
conguration you used.
The docking station supports the follow maximum resolutions:
Number of
Displays Ports Maximum Resolution
1 DisplayPort port 4096 x 2160p (60Hz)
1Thunderbolt 3 USB-C
port 4096 x 2160p (60Hz)
2
DisplayPort port and
Thunderbolt 3 USB-C
port
4096 x 2160p (60Hz)
• 3840 x 2160p resolution, found on most standard 4K monitors, is also a fully
supported resolution.
• Depending on the conguration and the supported resolutions of your connected
monitor(s), the docking station can support video resolutions lower than specied
above.
• In a multi-display conguration, set the refresh rates on each of your connected
monitors to the same values, otherwise your monitors might not properly display.
• Video output capabilities are dependent on the video card and hardware
specications of your connected host laptop.
Instruction Manual
9
Bandwidth allocation
Thunderbolt technology carries video and data bandwidth, and it prioritizes video
bandwidth to help ensure seamless display performance. The performance of the
remaining dock ports (for example, the USB 3.0 ports) depends entirely on the display
and I/O (input and output) conguration that you have used.
When multiple high-resolution displays are connected, the docking station needs to
allocate additional bandwidth to the displays, and the extra bandwidth is reallocated
from the other I/O ports on the docking station. In this situation there is less
bandwidth available for the remaining ports (for example, the USB 3.0 ports).
Approximate download bandwidth allocation values:
Video and I/O
Conguration
DisplayPort
Resolution
Thunderbolt
3 USB-C
Resolution
I/O Bandwidth Remaining
Data only
(No Displays) N/A N/A Download: 22Gbps
Upload: 22Gbps
DisplayPort
(Single Display
- 4K)
4096 x
2160p
(4K)
N/A Download: 22Gbps
Upload: 22Gbps
Thunderbolt 3
USB-C
(Single Display
- 4K)
N/A 4096 x 2160p
(4K - 60Hz)
Download: 22Gbps
Upload: 22Gbps
DisplayPort and
Thunderbolt 3
USB-C
(Two Displays -
Dual-4K )
4096 x
2160p
(4K)
4096 x 2160p
(4K)
Download: 8Gbps
Upload: 22Gbps
• The bandwidth values are approximate and depend on several variables including
the number, type, resolution, and refresh rate of your connected display(s).
• When connecting a display to one of the Thunderbolt 3 ports, a USB-C adapter may
be required, depending on the input.
Instruction Manual
10
Troubleshooting
If you are experiencing issues, there are some quick tests that you can complete to
narrow down the source of the issue.
Update your computer to use Thunderbolt 3
Visit http://thunderbolttechnology.net/updates and look for your computer in the list
of aected computers. If your computer is listed, then you must update your computer
for its Thunderbolt 3 ports to function properly. To update your computer, follow the
instructions on the website or contact your manufacturer.
Verify that your components are Thunderbolt 3 compliant
1. Make sure that you are using Thunderbolt compliant cables. Thunderbolt 3 uses
the same connector type as USB-C. If you are using a USB-C cable that is not
Thunderbolt compliant, replace the cable with one that is compliant.
2. Make sure that the port on your computer is Thunderbolt 3 compliant. Thunderbolt
3 uses the USB-C connector type, but not all USB-C connectors are compatible with
Thunderbolt 3. If you are using a USB-C port that is not Thunderbolt 3 compliant,
switch to a port that is Thunderbolt 3 compliant.
Replace the Thunderbolt cable
• Use the Thunderbolt peripheral with a dierent cable that is Thunderbolt compliant.
Test the Thunderbolt peripheral
1. Use a second Thunderbolt peripheral, and see if it works. Ideally, the second
peripheral is one that you know works in other setups. If the second peripheral
works in the current setup, then there is probably an issue with the rst Thunderbolt
peripheral.
2. Use the Thunderbolt peripheral with a second setup. If it works in the second setup,
then there is probably an issue with the rst setup.
Instruction manual
11
Technical support
StarTech.com’s lifetime technical support is an integral part of our commitment to
provide industry-leading solutions. If you ever need help with your product, visit
www.startech.com/support and access our comprehensive selection of online tools,
documentation, and downloads.
For the latest drivers/software, please visit www.startech.com/downloads
Warranty information
This product is backed by a three-year warranty.
StarTech.com warrants its products against defects in materials and workmanship
for the periods noted, following the initial date of purchase. During this period,
the products may be returned for repair, or replacement with equivalent
products at our discretion. The warranty covers parts and labor costs only.
StarTech.com does not warrant its products from defects or damages arising from
misuse, abuse, alteration, or normal wear and tear.
Limitation of Liability
In no event shall the liability of StarTech.com Ltd. and StarTech.com USA LLP (or their
ocers, directors, employees or agents) for any damages (whether direct or indirect,
special, punitive, incidental, consequential, or otherwise), loss of prots, loss of business,
or any pecuniary loss, arising out of or related to the use of the product exceed the
actual price paid for the product. Some states do not allow the exclusion or limitation
of incidental or consequential damages. If such laws apply, the limitations or exclusions
contained in this statement may not apply to you.
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