Table of Contents
- CN9000 / CN9600 / CN9950
- EMC Information
- About This Manual
- Package Contents
- Product Information
- User Information
- Contents
- Introduction
- Hardware Setup
- Browser Login
- Configuration
- Accessing Remote Server
- The Windows Client Viewer
- Local Access
- The Log File
- The Log Server
- Appendix
- Safety Instructions
- Technical Support
- IP Address Determination
- IPv6
- Port Forwarding
- Keyboard Emulation
- Serial Port Pin Assignment
- Trusted Certificates
- Self-Signed Private Certificates
- Troubleshooting
- Additional Mouse Synchronization Procedures
- Virtual Media Support
- Administrator Login Failure
- Specifications
- Limited Warranty
ATEN CN9950 User Manual
Displayed below is the user manual for CN9950 by ATEN which is a product in the KVM Switches category. This manual has pages.
Related Manuals
1-Local / Remote Share Access Single Port
KVM over IP Switch
CN9000 / CN9600 / CN9950
User Manual
www.aten.com
ATEN Altusen™
CN9000 / CN9600 /
CN9950
1-Local / Remote Share Access
Single Port KVM over IP Switch
User Manual
CN9000 / CN9600 / CN9950 User Manual
ii
EMC Information
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE
STATEMENT
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
FCC Caution
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate this equipment.
Warning
Operation of this equipment in a residential environment could cause radio
interference.
Achtung
Der Gebrauch dieses Geräts in Wohnumgebung kann Funkstörungen
verursachen.
KCC Statement:
CN9000 / CN9600 / CN9950 User Manual
iii
Industry Canada Statement
This Class A digital apparatus complies with Canadian ICES-003.
RoHS
This product is RoHS compliant.
About This Manual
This manual is provided to help you get the most out of your CN9000 / CN9600
/ CN9950. It covers all aspects of the device, including installation,
configuration, and operation.
The models covered in this manual include:
An overview of the information found in the manual is provided below.
Chapter 1, Introduction, introduces you to the CN9000 / CN9600 / CN9950
KVM over IP Switch, its purpose, features and benefits, with its front and back
panel components described.
Chapter 2, Hardware Setup, provides step-by-step instructions for setting
up the device, and explains its basic operation procedures.
Chapter 3, Browser Login, describes how to log into the CN9000 /
CN9600 / CN9950 with a browser, and the various functions included.
Chapter 4, Configuration, explains the CN9000 / CN9600 / CN9950’s
system settings that can be configured to suit its working environment.
Chapter 5, Accessing Remote Server, describes how to access the
CN9000 / CN9600 / CN9950 remotely.
Model Product Name
CN9000 1-Local / Remote Share Access Single Port VGA KVM over IP Switch
CN9600 1-Local / Remote Share Access Single Port DVI KVM over IP Switch
CN9950 1-Local / Remote Share Access Single Port 4K DisplayPort KVM over IP
Switch
CN9000 / CN9600 / CN9950 User Manual
iv
Chapter 6, The Windows Client Viewer, explains how to remotely access
the server connected to the CN9000 / CN9600 / CN9950’s port using a
WinClient, Java Client, and Web Client viewer
Chapter 7, Local Access, describes how to access the CN9000 / CN9600 /
CN9950 locally.
Chapter 8, The Log File, shows how to use the log file utility to view the
events that take place on the CN9000 / CN9600 / CN9950.
Chapter 9, The Log Server, explains how to install and configure the Log
Server.
Appendix, provides specifications and other technical information regarding
the CN9000 / CN9600 / CN9950.
Conventions
This manual uses the following conventions:
Monospaced Indicates text that you should key in.
[ ] Indicates keys you should press. For example, [Enter] means to
press the Enter key. If keys need to be chorded, they appear
together in the same bracket with a plus sign between them:
[Ctrl+Alt].
1. Numbered lists represent procedures with sequential steps.
♦Bullet lists provide information, but do not involve sequential steps.
>Indicates consecutive selections, such as options on a menu or
dialog box. For example, Start
>
Run means to open the Start
menu, and then select Run.
Indicates critical information.
CN9000 / CN9600 / CN9950 User Manual
v
Package Contents
CN9000
1 CN9000 KVM over IP Switch
1 KVM cable (SPHD to VGA, PS/2, USB)
1 USB Type-A to USB Mini-B cable
1 power adapter
1 mounting kit
1 control terminal block
1 foot pad set (4 pcs)
1 user instructions*
CN9600
1 CN9600 KVM over IP Switch
1 KVM cable (DVI-D, USB Type-A, audio)
1 USB Type-A to USB Mini-B cable
1 power adapter
1 mounting kit
1 user instructions*
CN9950
1 CN9950 KVM over IP Switch
1 DisplayPort cable
1 USB Type-A to USB Type-B cable
1 USB Type-A to USB Mini-B cable
1 power adapter
1 mounting kit
1 control terminal block
1 foot pad set (4 pcs)
1 user instructions*
CN9000 / CN9600 / CN9950 User Manual
vi
*Features may have been added to the CN9000 / CN9600 / CN9950 since this
manual was released. Please visit our website to download the most up-to-
date version.
Check to make sure that all components are present and in working condition.
If you encounter any problems, please contact your local dealer.
Read this manual thoroughly and follow the installation and operation
procedures to prevent any damage to the unit and/or any devices connected to
it.
Product Information
For information about all ATEN products and how they can help you connect
without limits, visit ATEN on the Web or contact an ATEN Authorized
Reseller. Visit ATEN on the Web for a list of locations and telephone numbers:
International http://www.aten.com
North America http://www.aten-usa.com
CN9000 / CN9600 / CN9950 User Manual
vii
User Information
Online Registration
Be sure to register your product at our online support center:
Telephone Support
For telephone support, call this number:
User Notice
All information, documentation, and specifications contained in this manual
are subject to change without prior notification by the manufacturer. The
manufacturer makes no representations or warranties, either expressed or
implied, with respect to the contents hereof and specifically disclaims any
warranties as to merchantability or fitness for any particular purpose. Any of
the manufacturer's software described in this manual is sold or licensed as is.
Should the programs prove defective following their purchase, the buyer (and
not the manufacturer, its distributor, or its dealer), assumes the entire cost of all
necessary servicing, repair and any incidental or consequential damages
resulting from any defect in the software.
The manufacturer of this system is not responsible for any radio and/or TV
interference caused by unauthorized modifications to this device. It is the
responsibility of the user to correct such interference.
The manufacturer is not responsible for any damage incurred in the operation
of this system if the correct operational voltage setting was not selected prior
to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS
CORRECT BEFORE USE.
International http://eservice.aten.com
International 886-2-8692-6959
China 86-400-810-0-810
Japan 81-3-5615-5811
Korea 82-2-467-6789
North America 1-888-999-ATEN ext 4988
1-949-428-1111
CN9000 / CN9600 / CN9950 User Manual
viii
Contents
EMC Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
1. Introduction
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features and Benefits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Easy-to-Use Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Advanced Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Virtual Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Virtual Remote Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Remote User Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Supported Video Resolutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CN9000 Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CN9000 Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CN9000/CN9950 Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
CN9950 Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
9950 Rear View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
CN9600 Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
CN9600 Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2. Hardware Setup
Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Attaching the Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Rack Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Wall Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CN9000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CN9600. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
CN9000 / CN9600 / CN9950 User Manual
ix
CN9950. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
DCE and DTE Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3. Browser Login
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4. Configuration
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Basic Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
User Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Account Policy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Upgrade Main Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Update Display Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Backup / Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Advanced Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
IP Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Service Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Redundant NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
IPv4 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
IPv6 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Network Transfer Rate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
DDNS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
ANMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Event Destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
SMTP Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Login Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Security Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Private Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Certificate Signing Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Console Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
OOBC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
CN9000 / CN9600 / CN9950 User Manual
x
Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Serial Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Date / Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Network Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
USB IO Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Multiuser Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Exit Macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
User Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Remote Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Remote Console Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Telnet Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Viewer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Logout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
5. Accessing Remote Server
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Web, Windows and Java Client Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . 76
The Windows Client AP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
The Java Client AP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
6. The Windows Client Viewer
The Win / Java Client Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Control Panel Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
User Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
System Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Video Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Gamma Adjustment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
The Message Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
The Button Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Message Display Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Compose Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
User List Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
CN9000 / CN9600 / CN9950 User Manual
xi
Virtual Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Virtual Media Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Virtual Media Redirection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Zoom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
The On-Screen Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Mouse Pointer Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Mouse DynaSync Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Automatic Mouse Synchronization (DynaSync). . . . . . . . . . . . . .104
Manual Mouse Synchronization. . . . . . . . . . . . . . . . . . . . . . . . . . 104
Mac and Linux Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Open GUI (Configuration) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Control Panel Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
The Web Client Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Web Client Video Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Web Client On-Screen Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Web Client Mouse Pointer Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Virtual Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Web Client Mouse Sync Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
7. Local Access
Local Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Local OSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Laptop USB Console (LUC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
8. The Log File
The Log File Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
9. The Log Server
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
The Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Configure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
The Log Server Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
The List Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Panel Showing Logs of the Selected Units . . . . . . . . . . . . . . . . . . . . 129
Appendix
Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
CN9000 / CN9600 / CN9950 User Manual
xii
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
IP Address Determination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
IP Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
AP Windows Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
IPv6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Link Local IPv6 Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
IPv6 Stateless Autoconfiguration . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Keyboard Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Serial Port Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Trusted Certificates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Installing the Certificate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Certificate Trusted. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Mismatch Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Self-Signed Private Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Importing the Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
General Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Java. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Sun Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Mac Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
The Log Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Additional Mouse Synchronization Procedures . . . . . . . . . . . . . . . . . . . 154
Windows:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Sun / Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Virtual Media Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
WinClient ActiveX Viewer / WinClient AP . . . . . . . . . . . . . . . . . . . . . 156
Java Applet Viewer / Java Client AP. . . . . . . . . . . . . . . . . . . . . . . . . 156
Administrator Login Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
CN9000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
CN9600. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
CN9950. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
1
Chapter 1
Introduction
Overview
The KVM over IP Switch (CN9000/CN9600/CN9950) is a cost-efficient over-
IP device that allows remote access and control to the video, audio, and virtual
media of a PC or workstation. It can also provide over-IP capability for
compatible ATEN KVM switches and/or LCD consoles, such as the CS1768
and/or CL3800.
The CN9000, CN9600, and CN9950 respectively supports one VGA, one DVI,
and one 4K DisplayPort video transmission, and is equipped with a FPGA
graphics processor that offers better image and video quality to enhance user
experience, while also offering RS-232 DTE/DCE standards of serial control
for its CPU COM and local console COM ports.
For user-friendly operation, an USB Mini-B port on the front panel is designed
as a laptop USB console (LUC) port. By simply connecting a laptop to the LUC
port, users can access any computer connected to the switch for easy on-site
management. That means no additional monitor, keyboard and mouse is
required for routine, local maintenance. Additionally, the CN9000/CN9600/
CN9950’s virtual media function allows users to perform diagnostic testing,
file transfers, or apply OS/application updates and patches from a remote
console.
To ensure seamless connectivity, the CN9000/CN9600/CN9950 is equipped
with dual LAN and dual power functionality to keep operation in the server
room smooth and efficient. The switch also supports microphone and speakers
on the local and remote console.
For ease of remote management, the CN9000/CN9600/CN9950 supports web-
friendly KVM-over-IP access with its Web Client Viewer functionality, which
is compatible with major web browsers and runs directly off the browser
without Java or browser plug-in installations. Like its Java or Windows plug-
in counterparts, it allows users to remotely access the server / PC connected to
the device, but benefiting from a more direct and simple access option for
management and operation.
CN9000/CN9600/CN9950 User Manual
2
Features and Benefits
Hardware
Compact and slim design for space usage optimization
Equipped with FPGA graphics processor for better image quality and
enhanced fps (frames per second) throughput for a crisp video display
response
Provides over-IP capability to KVM switches that do not have over-IP
functionality.
Local console provides USB keyboard and mouse support
A USB Mini-B port on the front panel serves as a laptop USB console
(LUC) port
Two 10/100/1000 Mbps NICs for redundant LAN or dual IP operation
Dual power supply for power backup
Supports multiplatform server environments: Windows, Mac, Sun, Linux
and VT100-based serial devices
Virtual media support
High video resolution — up to 1920 x 1200 @ 60Hz and 4096 x 2160 @
30Hz for both local and remote consoles for CN9000/CN9600 and
CN9950, respectively
Audio support — microphone and speakers are supported on the local and
remote console
Note: 1. For the list of compatible KVM switch models, please refer to the
Compatible Products section on the product web page.
2. Since there are a large number of keyboards/mouses with
functions specifically designed for OS other than Windows, they
may not be compatible and may have compatibility issue.
3. Some of the CN9000/CN9600/CN9950’s features may not be
supported, depending on the functionality of the cascaded KVM
switch. (For example, some switches do not support virtual
media.)
Chapter 1. Introduction
3
Management
Complies to RS-232 DTE/DCE standards for serial control
Up to 64 user accounts — up to 32 users can simultaneously share control
Console access right management
End session feature — administrators can terminate running sessions
Event logging and Windows-based log server support
Event Logging — the device can record all events and write them to a
searchable database
Supports instant notification of critical system events via email, SNMP
trap and Syslog
Firmware upgradable via remote access
Accessible via a built-in serial viewer, or via third-party software (such as
PuTTY) for Telnet and SSH sessions
Out of Band support — accessible through its serial port using a dial-up
connection
Port Share Mode allows multiple users to gain access to a server
simultaneously
Local/Remote Share Mode conveniently grants shared or exclusive
console privileges
Integration with ATEN CC2000 Management Software (CN9600)
Integration with ATEN CCVSR Video Session Recording Software
(CN9600)
Supports ATEN KVM over IP Console Station (see Compatible Products
on the product web page)
DDNS — allows mapping of a dynamic IP address by assigning its
dynamic IP address, in a DHCP server, to a host name
Supports export/import of user accounts and configuration settings
Browser access permission — additional security feature to allow/disallow
browser/http/https access
Supports IPv6
CN9000/CN9600/CN9950 User Manual
4
Easy-to-Use Interface
Browser-based GUIs offer a unified multilanguage interface to minimize
user training time and increase productivity
Multiplatform client support (Windows, Mac, Linux, Sun)
Multibrowser support (IE, Firefox, Safari, Opera, Chrome)
Browser-based UI in pure Web technology allows administrators to
perform administrative tasks without requiring pre-installed Java software
Supports web-friendly KVM-over-IP access with Web Client Viewer —
users can remotely access all the connected servers and PCs directly off
web-browsers without Java or browser plug-in installation
Full-screen or sizable and scalable virtual remote desktop
Magic Panel with configurable function for quick launch
Advanced Security
Smart card/CAC reader support
External authentication support: RADIUS, LDAP, LDAPS and MS Active
Directory
Supports TLS 1.2 data encryption and RSA 2048-bit certificates to secure
users logging in from browsers
Flexible encryption design allows users to choose any combination of 56-
bit DES, 168-bit 3DES, 256-bit AES, 128-bit RC4 or Random for
independent keyboard/mouse, video, and virtual media data encryption
Supports IP/MAC filter
Supports password protection
Private CA
Virtual Media
Virtual media enables file applications, OS patching, software installation
and diagnostic testing
Works with USB-enabled servers at OS and BIOS level
Supports USB 1.1 and USB 2.0 DVD/CD drives, USB mass storage
devices, PC hard drives, folders and ISO images
Virtual Remote Desktop
Video quality and video tolerance can be adjusted to optimize data transfer
speed; monochrome color depth, threshold and noise settings can be
Chapter 1. Introduction
5
adjusted for compression of the data bandwidth in low bandwidth
situations
Full-screen video display or scalable video display
Message Board for communication among remote users
On-screen keyboard with multilanguage support
Mouse DynaSync
TM
— automatically synchronizes the local and remote
mouse movements
Supports Exit Macros
BIOS-level access
CN9000/CN9600/CN9950 User Manual
6
System Requirements
Remote User Computers
Remote user computers (also referred to as client computers) are the ones the
users log into the switch with from remote locations over the Internet. The
following equipment must be installed on these computers:
The computers used to access the switch must have at least a P III 1 GHz
processor, with their screen resolution set to 1024 x 768. It is
recommended that your PC shall have P IV 2 GHz with at least 1 Gb of
RAM.
Browsers must support TLS 1.2 encryption.
A network transfer speed of at least 128 kbps is required.
For the Log Server, you must have the Microsoft Jet OLEDB 4.0 or higher
driver installed.
Servers
Servers are the computers connected to the switch via KVM cables. The
following equipment must be installed on these servers:
For USB KVM cable connections: a USB Type-A port and USB host
controller
For virtual media connection: an extra USB Type-A and USB host
controller
Chapter 1. Introduction
7
Cables
A KVM cable set to link the CN9000/CN9600/CN9950 to a server or
KVM switch are provided with this package.
Custom KVM cable sets for CN9000/CN9600/CN9950 are available in
various lengths, as shown in the table below:
To purchase additional cable sets, contact your dealer.
Cat 5e/6 or higher Ethernet cable(s) (not provided with this package),
should be used to connect the CN9000/CN9600/CN9950 to the LAN,
WAN, or Internet.
Model Cable Type Length CS Part Number
CN9000 PS/2-USB
VGA KVM
Cable
1.2 m 2L-5301UP
1.8 m 2L-5302UP
3.0 m 2L-5303UP
CN9600 USB DVI-D
Single Link
KVM Cable
1.8 m 2L-7D02U
3.0 m 2L-7D03U
5.0 m 2L-7D05U
CNCN9950 DisplayPort
Cable
1.8 m 2L-7D02DP
3.0 m 2L-7D03DP
CN9000/CN9600/CN9950 User Manual
8
Supported Video Resolutions
Operating Systems
Supported operating systems for remote user computers that log into the
CN9000/CN9600/CN9950 include Windows 2000 or above, and other
systems capable of running Sun's Java Runtime Environment (JRE) 6,
Update 3, or later (Linux, Mac, Sun, etc.).
Resolutions
CN9000/CN9600 CN9950
4096 x 2160 @ 30 Hz ●
3840 x 2160 @ 30 Hz ●
2560 x 2048 @ 30 Hz ●
2560 x 1600 @ 30 Hz ●
2560 x 1440 @ 30 Hz ●
1920 x 1200 @ 60 Hz ●●
1920 x 1080 @ 60 Hz ●●
1680 x 1050 @ 60 Hz ●●
1600 x 1200 @ 60 Hz ●●
1600 x 900 @ 60 Hz ●●
1440 x 900 @ 60 Hz ●●
1400 x 1050 @ 60 Hz ●●
1360 x 768 @ 60 Hz ●
1280 x 1024 @ 60 Hz ●●
1280 x 1024 @ 75 Hz ●
1280 x 960 @ 60 Hz ●●
1280 x 720 @ 60 Hz ●●
1152 x 864 @ 75 Hz ●
1024 x 768 @ 60/70 Hz ●●
1024 x 768 @ 75/85 Hz ●
800 x 600 @ 56/60 Hz ●●
800 x 600 @ 72/75/85 Hz ●
720 x 400 @ 70 Hz ●●
640 x 480 @ 60 Hz ●●
640 x 480 @ 72/75/85 Hz ●
Chapter 1. Introduction
9
Supported operating systems for servers that connect to the CN9000/
CN9600/CN9950 are shown in the table below:
Note: For Linux systems, Linux Kernel must be 2.6 or later to support USB
2.0.
Browsers
Note: Supported browsers for users that log into the CN9000/CN9600/
CN9950 include the following:See Mac Systems, page 153, for further
information regarding Safari.
OS Version
Windows 2000 or above
Linux RedHat 9.0,Fedora or later
RHEL AS 4, RHEL 5
SUSE 10/ 11.1 or later
Debian 3.1/ 4.0or later
Ubuntu 7.04 / 7.10 or later
UNIX IBM AIX 5L / V6 or later
FreeBSD 5.5/ 6.1 / 6.2 or later
Sun Solaris 8/ 9 / 10 or later
Mac OS 10.1 or later
Browser Version
Internet Explorer 8 or later
Chrome 4.0.3 or later
Firefox 3.5.3 or later
Safari 4.0.3 or later
Opera 10.10 or later
CN9000/CN9600/CN9950 User Manual
10
Components
CN9000 Front View
No. Component Description
1 PC/KVM SPHD
port
Use the KVM cable provided to connect the PC / server or
KVM switch to the CN9000 through this port.
Note: For keyboard and mouse signal transmission, users can
choose between PS/2 or USB connections.
2 KVM audio
ports
Connect the audio of the PC / server to this port for audio
signal transmission.
3CPU COM
(RS-232 DTE)
port
Connect a serial data communication equipment device (e.g. a
modem or PC) to this port. See page 24 for details.
4 local console
COM (RS-232
DCE) port
Connect a serial data terminal equipment device (e.g. a PC or
touch panel) to this port. See page 24 for details.
5 laptop USB
console (LUC)
port
For laptop local access (See Local Access, page 115),
connect the laptop to this port using the USB Type-A to USB
Mini-B cable provided.
Make sure the mode of USB IO Settings (see USB IO
Settings, page 68) is set to LUC.
If the mode of USB IO Settings is set to Virtual Media, this port
will not work.
6 reset button Press the reset button for more than 3 seconds to revert the
unit back to factory default settings.
7 power LED Lights Green when the CN9000 is powered up.
2 3 4 5 6 7 8
Chapter 1. Introduction
11
CN9000 Rear View
No. Component Description
1 grounding terminal Connect to a suitable grounding object.
2 power jacks Plug the power adapter provided into an AC power
source, then plug the power adapter cable into one of
the power jacks.
Plug a second power adapter into another AC power
source, then plug the power cable into the other
CN9000 power jack.
Note: Dual power operation is optional — the second
power source is for backup; a second power adapter
requires a separate purchase.
3 control terminal
Connect the NC and C terminals to the PC / server
for remote reboot.
Connect the GND and DI terminals to an input
device (e.g. thermometer, humidity sensor) for digi-
tal input notification.
4 LAN ports Connect a Cat 5e/6 network cable to these ports for
uplink connection.
5 local console ports Connect the cables for the local console (USB
keyboard, VGA monitor, USB mouse, microphone and
speakers) to these ports. Each connector is color
coded and marked with an icon.
2 3 4 5 6
CN9000/CN9600/CN9950 User Manual
12
CN9000/CN9600/CN9950 Side View
No. Component Description
1 control port This port is currently non-functional for CN9000/
CN9600/CN9950.
2
Chapter 1. Introduction
13
CN9950 Front View
No. Component Description
1PC/KVM
DisplayPort
port
Use the DisplayPort cable provided to connect the PC / server
to the 9950 through this port.
2 KVM audio
Ports
Connect the audio of the PC / server to these ports for audio
signal transmissions.
3CPU COM
(RS-232 DTE)
port
Connect a serial data communication equipment device (e.g. a
modem or PC) to this port. See page 24 for details.
4 local console
COM (RS-232
DCE) port
Connect a serial data terminal equipment device (e.g. a PC or
touch panel) to this port. See page 24 for details.
5KVM USB
Type-B port
Use the USB cable (USB Type-A to USB Type-B) provided to
connect the PC / server to this port for keyboard and mouse
signal transmissions.
6 laptop USB
console (LUC)
port
For laptop local access (See Local Access, page 115),
connect the laptop to this port using the USB Type-A to USB
Mini-B cable provided.
Make sure the mode of USB IO Settings (see USB IO
Settings, page 68) is set to LUC.
If the mode of USB IO Settings is set to Virtual Media, this port
will not work.
7 reset button Press the reset button for more than 3 seconds to revert the
unit back to factory default settings.
8 power LED Lights green when the unit is powered on.
2 3 4 5 7 8 96
CN9000/CN9600/CN9950 User Manual
14
CN9950 Rear View
No. Component Description
1 grounding terminal Connect to a suitable grounding object.
2 power jacks Plug the power adapter provided into an AC power
source, then plug the power adapter cable into any
power jack.
Plug a second power adapter into another AC power
source, then plug the power cable into the other
CN9950’s power jack.
Note: Dual power operation is optional — the second
power source is for backup; a second power adapter
requires a separate purchase.
3 control terminal
Connect the NC and C terminals to the PC / server
for remote reboot.
Connect the GND and DI terminals to an input
device (e.g. thermometer, humidity sensor) for digi-
tal input notification.
4 LAN ports Connect a Cat 5e/6 network cable to these ports for
uplink connection.
5 local console ports Connect the cables for the local console (USB
keyboard, DisplayPort monitor, USB mouse,
microphone and speakers) to these ports. Each
connector is color coded and marked with an icon.
2 3 4 5 6
Chapter 1. Introduction
15
CN9600 Front View
No. Component Description
1 PC/KVM port Use the KVM cable provided to connect the PC / server to be
controlled through this port.
2CPU COM
(RS-232 DTE)
port
Connect a serial data communication equipment device (e.g. a
modem or PC) to this port. See page 24 for details.
3 local console
COM (RS-232
DCE) port
Connect a serial data terminal equipment device (e.g. a PC or
touch panel) to this port. See page 24 for details.
4 USB Type-B
port
Connect the keyboard/mouse to the server or the KVM switch
you are installing using the USB Type-A to USB Type-B cable
provided.
5 laptop USB
console (LUC)
port
For laptop local access (See Local Access, page 115),
connect the laptop to this port using the USB Type-A to USB
Mini-B cable provided.
Make sure the mode of USB IO Settings (see USB IO
Settings, page 68) is set to LUC.
If the mode of USB IO Settings is set to Virtual Media, this port
will not work.
6 reset button Press the reset button for more than 3 seconds to revert the
unit back to factory default settings.
7 power LED Lights green when the CN9600 is powered on.
2 3 4 5 6 7 8
CN9000/CN9600/CN9950 User Manual
16
CN9600 Rear View
No. Component Description
1 grounding terminal Connect to a suitable grounding object.
2 power jacks Plug the power adapter provided with this package into
an AC power source, then plug the power adapter
cable into any power jack.
Plug a second power adapter into another AC power
source, then plug the power cable into CN9600’s other
power jack.
Note: Dual power operation is optional — the second
power source is for backup; a second power adapter
requires a separate purchase.
3 LAN ports Connect a Cat 5e/6 network cable to these ports for
uplink connection.
4 control port This port is not applicable for CN9000/CN9600/
CN9950.
5 local console ports Connect the cables for the local console (USB
keyboard, DVI monitor, USB mouse, microphone and
speakers) to these ports. Each connector is color
coded and marked with an icon.
2 3 4 5 6
17
Chapter 2
Hardware Setup
Mounting
The CN9000/CN9600/CN9950 can be mounted on most standard 19” (1U)
racks or mounted on a wall. The following illustrations are exemplified using
CN9600.
Attaching the Bracket
1. Detach the screws from the underside of the unit as shown:
M3 x 5
1. Important safety information regarding the placement of this
device is provided on page 131. Please review it before
proceeding.
2. Make sure that the power to any device that you connect to the
installation has been turned off. You must unplug the power
cords of any computers that have the Keyboard Power On
function.
3. Any installation that does not follow the instructions in this
guide may be hazardous or cause damage to the device.
4. The power source for this product is intended to be supplied by
a power adapter only, not a DC mains.
5. Please operate the device with caution when under high
environmental temperatures, as the surface of the device may
become overheated under such conditions. For instance, the
surface temperature of the device may reach 70 ºC or higher
when the environmental temperature reaches close to 50 ºC.
CN9000/CN9600/CN9950 User Manual
18
2. Attach the bracket and secure the bracket using the screws from the
previous step.
Rack Mount
1. Position the device in the rack and align the holes in the mounting brackets
with the holes on the rack.
2. Screw the mounting bracket to the rack.
M3 x 5
Chapter 2. Hardware Setup
19
Wall Mount
CN9000/CN9600/CN9950 can be hung on a wall.
1. On the wall you wish to mount your unit, attach two screws as the hanging
hooks for the corresponding hanger keyholes of the mount bracket (you
may need to draw the positions for the screws on the wall prior to
installing), and leave enough space between the screw heads and the wall
for the keyholes, as shown below.
2. Hang the unit to the hanging hooks matching the bracket’s hanger
keyholes.
CN9000/CN9600/CN9950 User Manual
20
Installation
Follow the steps below and refer to the diagram on the following page (the
steps and the numbers correspond to each other) to install.
1. Connect the unit’s grounding terminal to a suitable grounded object.
2. Plug your keyboard, mouse, monitor display, speakers and microphone
into the local console ports on the rear panel.
3. Using the KVM cable provided, connect the unit’s PC/KVM and audio
ports to the keyboard, video, mouse, speakers and microphone ports of the
server or KVM switch that you are installing.
4. (Optional) If you wish to access locally using the laptop USB console
(LUC) function, use the USB Type-A to USB Mini-B cable provided to
connect a USB port of the laptop to this (LUC)
port.
Make sure you have set the mode in USB IO Setting to LUC. See p.68.
5. (Optional) If you are using serial devices (data terminal equipment), such
as a touch panel, connect it to the local console COM (RS-232 DCE) port
with a network switch console cable.
6. (Optional) If you are using serial devices (data communication
equipment), such as a PC, connect it to the CPU COM (RS-232 DTE) port
with a serial RS-232 DB-9 to RJ-45 Cat5 Ethernet adapter network
modem/switch/router cable.
7. Plug a network cable into one of the unit’s LAN ports.
8. (Optional) Plug a second network cable into the other LAN port for dual
LAN operation.
9. (Optional) For CN9000/CN9950, connect the NC and C terminals to the
server or PC for remote reboot operation.
10. (Optional) For CN9000/CN9950, connect the GND and DI terminals to an
input device (e.g. thermometer, humidity sensor) for digital input
notification.
11. Plug the power adapter provided into an AC power source and plug the
power adapter cable into one of the unit’s power jacks. Now the CN9000/
CN9600/CN9950 is turned on.
12. (Optional) Plug a second power adapter into another AC power source and
plug the power cable into the other power jack for dual power operation.
Chapter 2. Hardware Setup
21
Note: The second power connection acts as power back-up. A second power
adapter can be purchased from your ATEN supplier.
CN9000
23 22
21
Gspou!Wjfx
Sfbs!Wjfx
Ofuxpsl
8
2
93
7 6
4
4
5
21
Dpouspm!Ufsnjobm
21
:
4 4
:
:
23 22
21
Gspou!Wjfx
Sfbs!Wjfx
Ofuxpsl
8
2
93
7 6
4
4
5
21
Dpouspm!Ufsnjobm
21
:
4 4
:
:
CN9000/CN9600/CN9950 User Manual
22
CN9600
23
Gspou!Wjfx
Sfbs!Wjfx
Ofuxpsl
8 9 2
4
7 6 4
4
4
VTC!LWN!Dbcmf
Dpoofdujpo
5
2
3
22
Chapter 2. Hardware Setup
23
CN9950
23 22
21
Gspou!Wjfx
Sfbs!Wjfx
Ofuxpsl
8
2
93
7 6
4
5
4
21
4
Dpouspm!Ufsnjobm
21
21
4
4
:
:
CN9000/CN9600/CN9950 User Manual
24
DCE and DTE Ports
You can connect different combinations of devices between DCE and DTE
ports.
If you intend to use a switch and PC combination, the switch can act as the DCE
while the PC can act as the DTE. Therefore, connect the switch to the DTE port
and the PC to the DCE port.
If you intend to use a PC and Touch Panel combination, the PC can act as the
DCE while the Touch Panel can act as the DTE. Therefore, connect the PC to
the DTE port and the Touch Panel to the DCE port.
A simple illustration is shown below:
CN9000/9600/9900/9950
DCE
DTE
Switch PC
DCE DTE
DCE
DTE Touch Panel
PC
DCE DTE
Switch & PC
PC & Touch Panel
CN9000/9600/9900/9950
25
Chapter 3
Browser Login
The CN9000/CN9600/CN9950 can be accessed either from an Internet type
browser, or via the following methods:
Windows Client or Java Client (Web, Windows and Java Client Viewer,
page 76);
Windows or Java application (AP) program (The Windows Client AP,
page 77 or The Java Client AP, page 80);
Laptop USB Console (LUC) port (Laptop USB Console (LUC), page 118);
and
Local Console (see Local Console, page 115)
The next several chapters describe browser-based operations.
Logging In
To operate the CN9000/CN9600/CN9950 from a web browser, do the
following:
1. Open your browser and enter the IP address of the CN9000/CN9600/
CN9950 you want to access in the browser's URL location bar.
The default IP address for non-DHCP environment is 192.168.0.60.
Note: 1. For security purposes, a login string may have been set by the
administrator. If so, you must include a forward slash and the
login string along with the IP address when you log in. For
example:
192.168.0.100/CN9000/CN9600/CN9950
If you don’t know the IP address and login string, ask your
Administrator.
2. If you are the administrator, and are logging in for the first time,
the various ways to determine the CN9000/CN9600/CN9950’s IP
address are described in the Appendix on page 135.
2. If a Security Alert appears, click Continue to this website to accept the
certificate — it can be trusted. (See Trusted Certificates, page 143, for
details.) If a second certificate appears, accept it as well.
CN9000/CN9600/CN9950 User Manual
26
Note: The Security Alert screen’s appearance varies depending on the
browser version.
The CN9000/CN9600/CN9950 login page appears:
3. Provide a valid username and password (set by the CN9000/CN9600/
CN9950 administrator), and click Login to continue.
Note: 1. If you are the administrator and are logging in for the first time,
use the default username (administrator) and the default
password (password). For security purposes, the system will
prompt you to change the login password. The password must be
different from your login password.
2. If you supplied an invalid login, the authentication routine will
return this message: Invalid Username or Password. Please try
again. If you see this message, log in again being mindful of the
username and password.
The main page appears after logging in successfully.
Chapter 3. Browser Login
27
Main Screen
After you have successfully logged in, the CN9000/CN9600/CN9950 main
page appears:
The main page consists of the user menu on the left panel, with a Viewer icon
(to launch the Java or WinClient Viewer) as well as a Logout icon displayed at
the bottom of the menu.
Note: If a user does not have permission to perform a particular activity, the
menu option for that activity does not appear. See User Management,
page 30, for permission details.
CN9000/CN9600/CN9950 User Manual
28
This Page Intentionally Left Blank
29
Chapter 4
Configuration
Introduction
The administration utilities, represented by the links and icons located on the
left panel of the CN9000/CN9600/CN9950 web page, are used to configure the
device’s operating environment. This chapter discusses each of them in turn.
Note: 1. As you make your configuration changes in each dialog box, click
Save to apply the settings.
2. Some configuration changes only take effect after a CN9000/
CN9600/CN9950 is reset. To have the changes take effect, log out
and then log back in again.
3. If you don’t have configuration privileges (see User Management,
page 30), the Administration configuration dialogs are not available.
CN9000/CN9600/CN9950 User Manual
30
Basic Setting
The following sections describe the screens under Basic Setting. Click the User
Management, Account Policy, Sessions and Maintenance links in the left
panel menu to view the screens.
User Management
The User Management screen allows you to add, edit or remove user accounts
to the CN9000/CN9600/CN9950, as well as modify the role and permissions
of each account:
User Information
Username: This is the user name of the account.
Password / Confirm Password: Enter a new password if you are
changing it. Re-enter the new password to confirm.
Description: Enter a descriptive word or phrase to describe the account.
Role
This allows the administrator to select which permissions the account shall be
allowed.
Administrator: Gives Administrator level access. All permissions except
View Only and Force to Grayscale are granted (see permissions below).
User: Gives User level access. Windows Client and Java Client
permissions are granted (see permissions below).
Select: This allows you to manually select the user’s permission in the
Permissions section.
Chapter 4. Configuration
31
Permissions
Click to check/uncheck an item to grant/deny access to that aspect of the
CN9000/CN9600/CN9950’s operation.
Windows Client: Checking this allows a user to access the CN9000/
CN9600/CN9950 via the Windows Client software.
Config: Checking this allows the user to set up and modify the CN9000/
CN9600/CN9950's operating environment.
Telnet Client: Checking this allows a user to access the CN9000/CN9600/
CN9950 via the network protocol of the same name.
Enable Virtual Media: Checking this allows a user to utilize the CN9000/
CN9600/CN9950’s Virtual Media capabilities (see Virtual Media, page 98
for details). Use the drop down menu to select whether the user has Read/
Write, or Read Only permission.
Java Client: Checking this allows a user to access the CN9000/CN9600/
CN9950 via the Java Client software.
System Log: Checking this allows a user to view the contents of the log
file.
SSH Client: Checking this allows a user to access the CN9000/CN9600/
CN9950 via SSH sessions.
View Only: Checking this restricts a user from operating the keyboard and
the mouse.
Force to Grayscale: Checking this renders the remote display to be in
grayscale. This can speed up I/O transfer in low bandwidth situations.
After filling out the fields, click the action you want the CN9000/CN9600/
CN9950 to apply:
Reset - Click this to clear the fields.
Add - Click this to add the new account to the CN9000/CN9600/CN9950.
Update - Click this to update the settings of an existing account.
Remove - Click this to remove the selected account.
CN9000/CN9600/CN9950 User Manual
32
Account Policy
Set the parameters for the Username and Password.
Minimum Username Length: Enter the minimum number (0 – 20) of
characters required for a username (default is 6).
Minimum Password Length: Enter the minimum number (0 – 20) of
characters required for a password (default is 6).
Password Must Contain At Least: check the checkbox to make sure the
password must contain at least One Upper Case, One Lower Case and/or
One Number character.
Note: This policy only affects user accounts created after this policy has
been enabled, as well as password changes to existing user accounts.
Check Disable Duplicate Login to ensure that only one session for each
user account is active. This prevents users from logging in with the same
account at the same time.
To prevent users from using the same password when they are required to
recreate their passwords, you can check Enforce Password History. In the
field, enter the number of password changes that must occur before a
previous password can be used a second time.
Chapter 4. Configuration
33
Sessions
The Sessions screen lets the administrator see all the users currently logged into
the CN9000/CN9600/CN9950, and provides information about each of their
sessions.
The meanings of the headings at the top of the page are fairly straightforward.
The IP heading refers to the IP address that the user has logged in from.
The Client heading refers to the means the user employed to connect to the
CN9000/CN9600/CN9950 (Browser, WinClient AP, Java Client AP, etc.).
The Category heading lists the type of user who has logged in: Admin
(Administrator), User, or Select. (See Download, page 73 for details about
user types.)
This screen also gives the administrator the option of forcing a user to logout.
To do that, click to select the user and click End Session.
Click Refresh to update the screen.
CN9000/CN9600/CN9950 User Manual
34
Maintenance
The Maintenance screen allows the Administrator to upgrade the CN9000/
CN9600/CN9950’s firmware, backup/restore the CN9000/CN9600/CN9950’s
configuration settings and allows you to configure the unit’s setting using
Terminal.
Upgrade Main Firmware
As new versions of the CN9000/CN9600/CN9950 firmware become available,
they can be downloaded from our website. Check the website regularly to find
the latest information and packages.
To upgrade the firmware, do the following:
1. Download the new firmware file to your computer.
2. Open your browser; log in to the CN9000/CN9600/CN9950; and click
Maintenance in the left panel menu to bring up the Firmware File dialog
box as follows:
3. Click Browse and navigate to the directory that the new firmware file is in
and select the file.
4. Click the Upgrade Firmware button.
If Check Firmware Version is enabled, when you perform an upgrade,
the current firmware level is compared with that of the upgrade file. If the
current version is higher than the upgrade version, a message appears
informing you of the fact and the procedure stops.
Note: If you want to install an older firmware version, you must uncheck
the Check Firmware Version checkbox before clicking Upgrade
Firmware.
Chapter 4. Configuration
35
5. After the upload completes, a message appears on the screen to show you
the progress of the system upgrade.
6. When the system upgrade finishes, the current user will be logged out
automatically and the system will inform the user that the system will
reboot shortly.
Note: You will need to wait a bit before logging back in.
Update Display Information
The Update Display Information screen displays the information of the video
display and monitor used, as well as allows users to change its video resolution.
Display Information: Click to display the information of the video
display.
Update Display Info: Click to change the resolution of the video display.
Save: Click for the change to take effect.
CN9000/CN9600/CN9950 User Manual
36
Backup / Restore
The Backup / Restore screen gives you the ability to back up the CN9000/
CN9600/CN9950’s configuration and user profile information. Backed up
User Account and Configuration information can be restored with the Restore
section. Information currently configured on the CN9000/CN9600/CN9950
will be replaced with the information that you restore.
To perform a backup, do the following:
1. (Optional) In the Password field, key in a password for the file.
Note: If you set a password, make a note of it, since you will need it to
restore the configuration later.
2. Click Backup.
3. When the browser asks what you want to do with the file, select Save and
save it to a convenient location.
Note: The CN9000/CN9600/CN9950 saves all its backup files as
sysconfig.cfg. If you want to save more than one backup file, simply
rename the file to something convenient when you save it.
Chapter 4. Configuration
37
To restore a previous backup, do the following:
1. If a password was set when the backup was made, key the same password
that you used to save the backup file in the Password field. If a password
was not set, you can leave this field blank.
2. Click Browse and navigate to the file and select it.
3. Select which parts of the backup you wish to restore:
Select Select All to restore all information
Select User Account to only restore User Account information
Select User Select to choose which backed up information you wish to
restore. When this was selected, check/uncheck the checkbox(es) to
select/deselect what you wish to be restored.
4. When you have made your selections, click Restore.
After the file is restored, a message appears to inform you that the
procedure succeeded.
CN9000/CN9600/CN9950 User Manual
38
Terminal
The Terminal section allows you to configure the unit using terminal
commands.
Relay Terminal for Remote Reboot
For CN90 00/CN9950 onl y, to set the relay terminal to nor mally closed (NC)
or normally open (NO), type the corresponding command below, and press
[Enter]:
Normally closed:
setmotorcontrol 0
Normally open:
setmotorcontrol
1
Digital Input
For CN9000/CN9950 only, to check the status of the input device connected,
type
getdigitalin
and press [Enter].
For more configurable commands, type help and press [Enter].
Chapter 4. Configuration
39
Advanced Setting
The following sections describe the administration utilities covered under
Advanced Setting, including the Device Information, Network, ANMS,
Security, Console Management, Date/Time, Customization screens.
Device Information
The Device Information screen provides information about the CN9000/
CN9600/CN9950’s status. You can change the device name in this screen.
General
Device Name: To make it easier to manage installations that have more
than one CN9000/CN9600/CN9950, each one can be given a name. Enter
a name (16 characters max.) for the CN9000/CN9600/CN9950 then click
Save.
MAC (1, 2) Address: The CN9000/CN9600/CN9950’s MAC Address
displays here.
Firmware Version / FPGA: Indicates the CN9000/CN9600/CN9950’s
current firmware version and build date. New versions of the CN9000/
CN9600/CN9950’s firmware can be downloaded from our website as they
become available (see Upgrade Main Firmware, page 34). You can
reference this number to see if there are newer versions available on the
website.
IP Address: Displays the CN9000/CN9600/CN9950’s Internet Protocol
Version 4 (32 bit) address (in the legacy format).
Subnet Mask: This is the subnet mask for the IP connection.
Gateway: This is the CN9000/CN9600/CN9950’s gateway address.
Chapter 4. Configuration
41
Network
The Network screen is used to specify the CN9000/CN9600/CN9950’s
network environment.
CN9000/CN9600/CN9950 User Manual
42
IP Installer
The IP Installer is an external Windows-based utility for assigning IP addresses
to the CN9000/CN9600/CN9950. Click one of the radio buttons to select
Enabled, View Only, or Disabled for the IP Installer utility. See p. 135 for IP
Installer details.
Note: 1. If you select View Only, you will be able to see the CN9000/CN9600/
CN9950 in the IP Installer’s Device List, but you will not be able to
change the IP address.
2. For security, we strongly recommend that you set this to View Only
or Disabled after using it.
Service Ports
Specify the ports that the CN9000/CN9600/CN9950 uses for various network
services.
Program: This is the port number for connecting to the CN9000/CN9600/
CN9950 from the Windows Client and Java Viewers, and from the
Windows and Java Client AP programs. The default is 9000.
HTTP: The port number for a browser login. The default is 80.
HTTPS: The port number for a secure browser login. The default is 443.
SSH: The port number for a secure shell login. The default is 22.
Teln et: The port number for a secure console login. The default is 23.
Note: 1. Valid entries for all of the Service Ports are from 1–65535.
2. The service ports cannot have the same value. You must set a
different value for each one.
3. If there is no firewall (on an intranet, for example), it does not matter
what these numbers are set to, since they have no effect.
If a firewall is being used, the Administrator can specify the port numbers that
the firewall will allow (and set the firewall accordingly). If a port other than the
default is set, users must specify the port number as part of the IP address when
they log in. If not, an invalid port number (or no port number) is specified, the
CN9000/CN9600/CN9950 will not be found.
Chapter 4. Configuration
43
Redundant NIC
A Redundant NIC ensures that the CN9000/CN9600/CN9950 is always online
by switching to another network adapter in case the primary connection fails.
Check Redundant NIC if you are using the secondary LAN port for a
second IP address.
If you are using the secondary LAN port for a second IP address, leave
Redundant NIC unchecked. Use the drop-down menu and select 1000M
Network Adapter 2, then set the IP and DNS addresses for it.
IPv4 Settings
The CN9000/CN9600/CN9950 can either have its IP address assigned
dynamically at bootup (DHCP), or it can be given a fixed IP address.
For dynamic IP address assignment, select the Obtain an IP address
automatically, radio button. (This is the default setting.)
To specify a fixed IP address, select the Set IP address manually, radio
button and fill in the IP address.
Note: 1. If you choose Obtain IP address automatically, when the switch starts
up it waits to get its IP address from the DHCP server. If it has not
obtained the address after one minute, it automatically reverts to its
factory default IP address, 192.168.0.60.
2. If the CN9000/CN9600/CN9950 is on a network that uses DHCP to
assign network addresses, and you need to ascertain its IP address,
you can use the IP installer. See IP Address Determination, page 135,
for information.
The CN9000/CN9600/CN9950 can either have its DNS server address
assigned automatically, or a fixed address can be specified.
For automatic DNS Server address assignment, select the Obtain DNS
server address automatically, radio button.
To specify a fixed address, select the Use the following DNS server
address, radio button and fill in the required information.
Note: Specifying for an alternate DNS Server address is optional.
CN9000/CN9600/CN9950 User Manual
44
IPv6 Settings
The CN9000/CN9600/CN9950 can either have its IPv6 address assigned
dynamically at bootup (DHCP), or it can be given a fixed IPv6 address.
For dynamic IP address assignment, select the Obtain an IPv6 address
automatically radio button. (This is the default setting.)
To specify a fixed IP address, select the Set IPv6 address manually radio
button and fill in the IP address.
The CN9000/CN9600/CN9950 can either have its DNS server address
assigned automatically, or a fixed address can be specified.
For automatic DNS Server address assignment, select the Obtain DNS
server address automatically radio button.
To specify a fixed address, select the Use the following DNS server
address radio button and fill in the required information.
Note: Specifying for an alternate DNS Server address is optional.
Network Transfer Rate
This setting allows you to tailor the size of the data transfer stream to match
network traffic conditions by setting the rate at which the CN9000/CN9600/
CN9950 transfers data to remote computers. The range is from 4–99999
Kilobytes per second (KBps).
DDNS
DDNS maps a dynamic IP address assigned by a DHCP server to a host name.
The CN9000/CN9600/CN9950 can update the DDNS server with its IP
address at certain time intervals. To enable the DDNS capability for the
CN9000/CN9600/CN9950, do the following:
1. Check Enable.
2. Enter the hostname that you registered with your DDNS service provider.
3. Drop down the list to select the DDNS service you are registered with.
4. Key in the Username and Password that authenticates you with your
DDNS service.
5. In the DDNS Retry Time field, key in how many hours the CN9000/
CN9600/CN9950 waits before updating the DDNS server.
Chapter 4. Configuration
45
ANMS
The Advanced Network Management Settings screen allows you to set up
login authentication and authorization management from external sources. It is
divided into several sections, each of which is described in the sections that
follow.
Event Destination
This section lets you configure the SMTP, Log Server, SNMP Trap and Syslog
Server settings.
CN9000/CN9600/CN9950 User Manual
46
SMTP Settings
To have the CN9000/CN9600/CN9950 email reports from the SMTP server to
you, do the following:
1. Check Enable report from the following SMTP server and key in the IP
address and service port of your SMTP server.
2. If you’re connecting to a secure server, check My server requires secure
connection (SSL).
3. If your server requires authentication, check My server requires
authentication and key in the appropriate account information in the
Account Name and Password fields.
4. Key in the email address of where the report is being sent from in the
From field.
Note: Only one email address is allowed in the From field, and it cannot
exceed 64 English alphanumeric character.
5. Key in the email address (addresses) of where you want the SMTP reports
sent to in the To field.
Note: If you are sending the report to more than one email address,
separate the addresses with a semicolon. The total cannot exceed
256 English alphanumeric character.
6. Check the information below if you wish to include them in the report
email:
Report IP Address
Report system reboot
Report user login
Report user logout
Chapter 4. Configuration
47
Log Server
Important operations occur on the CN9000/CN9600/CN9950, such as logins
and internal status messages, are kept in an automatically generated log file in
the Log Server. See Chapter 9, The Log Server for details on setting up the log
server. The Log File is discussed on page 121.
Check Enable to enable the Log Server function and specify the MAC address
and the Service Port of the computer the Log Server runs on.
The Log Server will listen for log details.
Note: The valid port range is 1–65535. The default port number is 9001. The
port number must different than the one used for the Program port (see
Service Ports, page 42).
SNMP Trap
To be notified of SNMP trap events, do the following:
1. Check Enable SNMP Agent.
2. Enter the Server IP and the Service Port of the computer to be notified of
SNMP trap events. The valid port range is 1-65535. Default is 162.
Note: The following SNMP trap events are sent: System Power On, Login
Failure, and System Reset.
Syslog Server
To record all the events that take place on the CN9000/CN9600/CN9950 and
write them to a Syslog server, do the following:
1. Check Enable.
2. Enter the Server IP and the Service Port of the Syslog Server. The valid
port range is 1-65535. Default is 514.
CN9000/CN9600/CN9950 User Manual
48
Authentication
The CN9000/CN9600/CN9950 allows log in authentication and authorization
through external programs.
This screen lets you configure the RADIUS, LDAP, and CC Management
settings.
If you want to use a RADIUS, LDAP, CC Authentication instead of the
CN9000/CN9600/CN9950 device authentication, check Disable Device
Authentication. Selecting this option will disable login authentication locally
on the CN9000/CN9600/CN9950.
RADIUS Settings
To allow authentication and authorization for the CN9000/CN9600/CN9950
through a RADIUS server, do the following:
1. Check Enable.
2. Click the drop-down menu to select which you wish to set Preferred
RADIUS or Alternate RADIUS.
3. Enter the Server IP addresses and Port number.
4. Check Same as preferred setting if your Alternate RADIUS (type,
timeout, retry and secret string) is the same as the preferred.
5. In the Timeout field, set the time in seconds that the CN9000/CN9600/
CN9950 waits for a RADIUS server reply before it times out.
6. In the Retries field, set the number of allowed RADIUS retries.
7. In the Shared Secret field, enter the character string that you want to use
for authentication between the CN9000/CN9600/CN9950 and the
RADIUS Server.
Chapter 4. Configuration
49
LDAP Settings
To allow authentication and authorization via LDAP or LDAPS, the Active
Directory’s LDAP Schema must be extended so that an extended attribute
name for the CN9600 or CN9000/CN9950 – iKVM50-userProfile or iKVM57-
userProfile – is added as an optional attribute to the person class.
Users can find the attribute name of CN9000/CN9600/CN9950 by executing a
get command on the Terminal page, see page 38.
In order to configure the LDAP server, you will have to complete the following
procedures: 1) Install the Windows Server Support Tools, 2) install the Active
Directory Schema Snap-in, and 3) extend and update the Active Directory
Schema.
To allow authentication and authorization for the CN9000/CN9600/CN9950
via LDAP / LDAPS, refer to the information in the following table.
Item Action
Enable Check Enable to allow LDAP / LDAPS authentication and
authorization.
Preferred / Alternate
LDAP
Click for a drop-down menu to select Preferred LDAP or
Alternate LDAP.
Server IP Fill in the IP address and port number for the server. The
default port numbers for LDAP and LDAPS are 389 and 636
respectively.
Port
Timeout (seconds) Set the time in seconds that the CN9000/CN9600/CN9950
waits for an LDAP or LDAPS server reply before it times out.
Admin DN Consult the LDAP / LDAPS administrator to ascertain the
appropriate entry for this field. For example, the entry might
look like this:
cn=LDAPAdmin,ou=cn9600,dc=aten,dc=com
CN9000/CN9600/CN9950 User Manual
50
Use the following keyword for Radius and LDAP setting: su/[username]
– the username must be a real user account that exists in the local account.
For CN9600 and CN9000/CN9950, respectively use iKVM50-
userProfile and iKVM57-userProfile as LDAP attribute and su/
[username] as its attribute value.
CC Management Settings
To allow authorization for the CN9000/CN9600/CN9950 through a CC
(Control Center) server, check Enable and fill in the CC Server’s IP address
and the port that it listens on in the appropriate fields.
Note: Authentication refers to determining the authenticity of the person
logging in. Authorization refers to assigning permission to use the
device’s various functions.
Admin Name Key in the Group Name for CN9000/CN9600/CN9950
administrator users.
Password Key in the LDAP administrator’s password.
Search DN Set the distinguished name of the search base. This is the
domain name where the search starts for user names.
If Enable Authorization is not checked, this field must include
the entry where the CN9000/CN9600/CN9950 Admin Group is
created. Consult the LDAP / LDAPS administrator to ascertain
the appropriate value.
Item Action
Chapter 4. Configuration
51
Security
The Security screen controls access to the CN9000/CN9600/CN9950 and
allows you configure the login failure policies, filter settings, encryption
settings, security level, working mode, private certificate and certificate
signing request.
Login Failures
For increased security, the Login Failures section allows administrators to set
policies governing what happens when a user fails to log in successfully.
The meanings of the entries are explained below.
Login Fail Policy: Select the login failure policy that the CN9000/
CN9600/CN9950 applies.
Lock Client PC – If this is enabled, after the allowed number of failures
have been exceeded, the computer attempting to log in is automatically
locked out. No logins from that computer will be accepted. The default is
unchecked. This function relates to the client computer’s IP. If the IP is
changed, the computer will no longer be locked out.
Lock Account – If this is enabled, after the allowed number of failures
have been exceeded, the user attempting to log in is automatically locked
out. No logins from the username and password that have failed will be
accepted. The default is unchecked.
Allowed – Sets the number of consecutive failed login attempts that are
permitted from a remote computer. The default is 5 times.
Timeout – Sets the amount of time (in minutes) that a remote computer
must wait before attempting to login again after it has exceeded the
number of allowed failures. The default is 3 minutes.
Note: If Login Failures is not enabled, users can attempt to log in an
unlimited number of times with no restrictions. For security purposes,
we recommend that you enable this function and enable the lockout
policies.
CN9000/CN9600/CN9950 User Manual
52
Filter
IP and MAC Filters control access to the CN9000/CN9600/CN9950 based on
the IP and/or MAC addresses of the computers attempting to connect. A
maximum of 100 IP filters and 100 MAC filters are allowed. If any filters have
been configured, they appear in the IP Filter and/or MAC Filter list boxes.
To enable IP and/or MAC filtering, check IP Filter Enable and/or MAC
Filter Enable.
If the Include button is checked, all the addresses within the filter range
are allowed access while all other addresses are denied.
If the Exclude button is checked, all the addresses within the filter range
are denied access while all other addresses are allowed.
Adding Filters
To add an IP filter, do the following:
1. Click Add, enter the IP address range you want to filter and click OK.
2. Repeat these steps for any additional IP addresses you want to filter.
Chapter 4. Configuration
53
To add a MAC filter, do the following:
1. Click Add. A dialog box similar to the one below appears:
2. Specify the MAC address in the dialog box and click OK.
3. Repeat these steps for any additional MAC addresses you want to filter.
Note: If there is a conflict between an IP filter and a MAC filter – for example,
where a computer’s IP address is allowed by the IP filter but it’s MAC
address is excluded by the MAC filter – then that computer’s access is
blocked. In other words, if either filter blocks a computer, then the
computer is blocked, no matter what the other filter is set to.
Modifying Filters
To modify a filter, select it in the filter list box and click Modify. The Modify
dialog box is similar to the Add dialog box. When it comes up, simply delete
the old address(es) and replace it with the new one(s).
Deleting Filters
To delete a filter, select it in the filter list box and click Delete.
The Filter section also lets administrators specify a Login String that users must
include (in addition to the IP address) when they access the CN9000/CN9600/
CN9950 with a browser. For example:
192.168.0.126/CN9000/CN9600/CN9950
The following characters are allowed:
0–9 a–z A–Z ~ ! @ $ ^ & * ( ) _ + ‘ - = [ ] { } ; ’ < > , . |
The following characters are not allowed:
% ” : / ? # \ [Space]
Compound characters (É Ç ñ ... etc.)
Note: 1. There must be a forward slash between the IP address and the string.
2. If no login string is specified here, anyone will be able to access the
CN9000/CN9600/CN9950 login page using the IP address alone.
This makes your installation less secure.
For security purposes, we recommend that you change this string occasionally.
CN9000/CN9600/CN9950 User Manual
54
Encryption
These flexible encryption alternatives for keyboard/mouse, video, and virtual
media data let you choose any combination of DES, 3DES, AES, RC4, or a
Random cycle of any or all of them.
Enabling encryption will affect system performance – no encryption offers the
best performance while the more encryption, the greater the adverse effect. If
you enable encryption, the performance considerations (going from best to
worst) are as follows:
RC4 offers the least performance impact, DES is next, followed by 3DES
or AES
The RC4 + DES combination offers the least impact of any combination
Security Level
For increase d security, you can check or uncheck the boxes to High, Mediu m -
high, Medium or Custom security features.
1. High (Disable all services except: SSHv2, HTTPS(TLS v1.2))
2. Medium-high (Enables SSHv2, redirect HTTP to HTTPS, HTTPS(TLS
v1.2), ICMP)
3. Medium (Enables SSHv2, redirect HTTP to HTTPS, HTTPS(TLS v1.0,
1.1, 1.2), ICMP) (Default)
Chapter 4. Configuration
55
4. Custom: Click to check the following security options you wish to apply:
Enable ICMP service
Enable Telnet service
Enable SSH session
Enable HTTP session
Enable HTTPS session (Select between “TLS 1.2”, “TLS 1.0, 1.1, 1.2”.)
Working Mode
Use this section to set the working mode parameters.
Enable FIPS for FIPS security standard. The default is Disabled.
Enable Multiuser Operation to permit more than one user to log into the
CN9000/CN9600/CN9950 at the same time. The default is Enabled.
Enable Virtual Media Write allows redirected virtual media devices on a
user’s system to send data to a remote server, as well as being able to have
data from the remote server written to them. The default is Enabled.
If Disable Authentication is checked, no authentication procedures are
used to check users attempting to log in. Users gain Administrator access
to the CN9000/CN9600/CN9950 switch simply by entering combination
of username and password. The default is Disabled.
Note: Enabling this setting creates an extremely dangerous result as far as
security goes, and should only be used under very special
circumstances.
Private Certificate
When logging in over a secure (SSL) connection, a signed certificate is used to
verify that the user is logging in to the intended site. For enhanced security, the
Private Certificate section allows you to use your own private encryption key
and signed certificate, rather than the default ATEN certificate.
CN9000/CN9600/CN9950 User Manual
56
There are two methods for establishing your private certificate: generating a
self-signed certificate and importing a third-party certificate authority (CA)
signed certificate.
Generating a Self-Signed Certificate
If you wish to create your own self-signed certificate, a free utility –
openssl.exe – is available for download over the web. See Self-Signed Private
Certificates, page 147 for details about using OpenSSL to generate your own
private key and SSL certificate.
Obtaining a CA Signed SSL Server Certificate
For the greatest security, we recommend using a third party certificate
authority (CA) signed certificate. To obtain a third party signed certificate, go
to a CA (Certificate Authority) website to apply for an SSL certificate. After
the CA sends you the certificate, save it to a convenient location on your
computer.
Importing the Private Certificate
To import the private certificate, do the following:
1. Click Browse to the right of Private Key, navigate to where your private
encryption key file is located and select it.
2. Click Browse to the right of Certificate, navigate to where your certificate
file is located and select it.
3. Click Upload to complete the procedure.
Note: Both the private encryption key and the signed certificate must be
imported at the same time.
Chapter 4. Configuration
57
Certificate Signing Request
The Certificate Signing Request (CSR) section provides an automated way of
obtaining and installing a CA signed SSL server certificate.
To perform this operation, do the following:
1. Click Create CSR. The following dialog box appears:
2. Fill in the form – with entries that are valid for your site – according to the
example information in the following table:
3. After filling in the form (all fields are required), click Create.
Information Example
Country (2 letter code) TW
State or Province Taiwan
Locality Taipei
Organization Your Company, Ltd.
Unit Techdoc Department
Common Name mycompany.com
This must be the exact domain name of the site that you
want the certificate to be valid for. If the site’s domain name is
www.mycompany.com, and you only specify
mycompany.com, the certificate will not be valid.
Email Address administrator@yourcompany.com
CN9000/CN9600/CN9950 User Manual
58
A self-signed certificate based on the information you just provided is now
stored on the CN9000/CN9600/CN9950.
4. Click Get CSR, and save the certificate file (csr.cer) to a convenient
location on your computer
This is the file that you give to the third party CA to apply for their signed
SSL certificate.
5. After the CA sends you the certificate, save it to a convenient location on
your computer. Click Browse to locate the file; then click Upload to store
it on the CN9000/CN9600/CN9950.
Note: When you upload the file, the CN9000/CN9600/CN9950 checks the
file to make sure the specified information still matches. If it does,
the file is accepted; if not, it is rejected.
If you want to remove the certificate (to replace it with a new one because of a
domain name change, for example), simply click Remove CSR.
Chapter 4. Configuration
59
Console Management
This section discusses methods of opening the CN9000/CN9600/CN9950
console via OOBC (Out of Band Configuration) or serial connection.
OOBC
For this function to work, the serial device must be connected to the CPU COM
(RS-232 DTE) port.
When the CN9000/CN9600/CN9950 cannot be accessed with LAN-based
methods, it can be accessed via the switch’s modem port. To enable for PPP
(modem) operation, check the Enable Out of Band Access checkbox.
CN9000/CN9600/CN9950 User Manual
60
PPP Settings
After enabling Out of Band Access, the Enable Dial Back, and Enable Dial
Out functions become available and are described in the following sections.
Dial Back
If this function is enabled, the unit disconnects calls being dialed in, and dials
back according to the options specified below:
Enable Fixed Number Dial Back: When enabled, the CN9000/CN9600/
CN9950 hangs up the modem during an incoming call, and dials back to
the modem whose phone number is specified in the Phone Number field.
Enter the phone number of the modem that you want the CN9000/
CN9600/CN9950 to dial back to in the Phone Number field.
Enable Flexible Dial Back: When enabled, CN9000/CN9600/CN9950
dials back to any modem that is convenient for the user.
Enter the password that the users must specify in the Password field.
When connecting to the CN9000/CN9600/CN9950’s modem, users will
specify the phone number of the modem that they want the CN9000/
CN9600/CN9950 to dial back to as their Username, and specify the
password set in the Password field for their password.
Chapter 4. Configuration
61
Dial Out
For the dial out function, you must establish an account with an Internet
Service Provider, and use a modem to dial up to your ISP account. An
explanation of the Enable Dial Out items is given in the table below:
ISP Settings: Specify the telephone number, account name (username),
and password that you use to connect to your ISP.
Dial Out Schedule: This entry sets up the times you want the CN9000/
CN9600/CN9950 to dial out over the ISP connection.
Every provides a list of fixed times from every hour to every four
hours.
If you select Every two hours (for example), the CN9000/
CN9600/CN9950 will start dialing out every two hours beginning
at 00:00.
If you do not want the CN9000/CN9600/CN9950 to dial out on a
fixed schedule, select Never from the list.
CN9000/CN9600/CN9950 User Manual
62
Daily at will dial out once a day at a specified time. Use the hh:mm
format to specify the time.
PPP online time specifies how long you want the ISP connection to
last before terminating the session and hanging up the modem. A
setting of zero means it is always online.
Emergency Dial Out: If the CN9000/CN9600/CN9950 gets disconnected
from the network, or the network goes down, this function puts the switch
online via the ISP dial up connection.
If you choose PPP stays online until network recovery, the PPP
connection to the ISP will last until the network comes back or the
switch reconnects to it.
If you choose PPP online time, the connection to the ISP will
terminate after the specified time. A setting of zero means it is always
online.
Dial Out Mail Configuration: This section provides email notification of
problems that occur on the devices connected to the CN9000/CN9600/
CN9950’s ports.
Note: This email notification differs from the one configured under SMTP
Settings in that it uses the ISP mail server rather than the internal
company’s mail server.
Enter the IPv4 address, IPv6 address, or domain name of your SMTP
server in the SMTP Server IP Address field, and enter the
corresponding port in the Service Port field.
If your server requires a secure SSL connection, check the SMTP
server requires secure connection (SSL) checkbox
If your server requires authentication, check the SMTP server
requires authentication checkbox, and enter the appropriate account
name and password in the fields below.
Enter the email address of the person responsible for the SMTP server
(or some other equally responsible administrator) in the Email From
field.
Enter the recipient email address(es) in the To field. If you are sending
the report to more than one email address, separate the addresses with a
comma or a semicolon.
Chapter 4. Configuration
63
Serial Console
For this function to work, the serial device must be connected to the Local
Console COM (RS-232 DCE) port.
To configure the CN9000/CN9600/CN9950 to interact with the connected
serial device, you need to set its parameters to match the parameters of the
device in the Port Property Settings.
Select the values that match the ones used by the connected serial console
device. The port property settings that the CN9000/CN9600/CN9950 supports
are as follows:
Baud Rate: This sets the port’s data transfer speed. Choices are from 300–
115200 (use the drop-down menu to see them all). Set this to match the
baud rate setting of the serial console device. Default is 115200 (basic
setting for many serial console devices).
Data Bits: This sets the number of bits used to transmit one character of
data. Choices are: 7 and 8. Set this to match the data bit setting of the serial
console device. Default is 8 (which is the default for the majority of serial
console devices).
Parity: This bit checks the integrity of the transmitted data. Choices are:
None; Odd; Even. Set this to match the parity setting of the serial console
device. Default is None.
CN9000/CN9600/CN9950 User Manual
64
Stop Bits: This indicates that a character has been transmitted. Set this to
match the stop bit setting of the serial console device. Choices are: 1 and 2.
Default is 1 (which is the default for the majority of serial console
devices).
Flow Control: This allows you to choose how the data flow will be
controlled. Choices are: None, Hardware, and XON/XOFF. Set this to
match the flow control setting of the serial console device. Default is
None.
Note: None is only supported for baud rates of 9600 and lower. For baud
rates greater than 9600, you must choose Hardware or XON/XOFF.
Enable Serial Port Bypass: Check/uncheck to enable/disable serial port
bypass. Enabling this function allows the connected DTE device to control
your DCE device (local control) and disables serial console control
(remote control), and vice versa.
A simple diagram explaining the enabling/disabling of serial port bypass is
shown:
CN9000/9600/9900/9950
DCE
DTE
Switch PC
DCE DTE
Enabling Serial Port Bypass (Local Control)
PC
Touch Panel
Serial Console
(Telnet Remote Viewer)
DCE
DTE
Switch PC
DCE DTE
Disabling Serial Port Bypass (Remote Control)
PC Touch Panel
Serial Console
(Telnet Remote Viewer)
CN9000/9600/9900/9950
Chapter 4. Configuration
65
Note: When you enable serial port bypass, Port Alert Settings will be
disabled.
Port Alert Settings: You can specify up to 10 types of events (e.g., Power
On). Enter them in the provided Alert String (1 - 10) fields.
CN9000/CN9600/CN9950 User Manual
66
Date/Time
The Date/Time dialog page sets the CN9000/CN9600/CN9950 time
parameters:
Set the parameters according to the information below.
Time Zone
Use the drop-down menu to select the city that most closely corresponds to
where it is at.
If your country or region employs Daylight Saving Time (Summer Time),
check the corresponding checkbox.
Date / Time
Select the month from the drop-down list-box.
Click < or > to move backward or forward by one year increments.
In the calendar, click on the day.
To set the time, key in the numbers using the 24 hour HH:MM:SS format.
Chapter 4. Configuration
67
Click Set to save your settings.
Network Time
To have the time automatically synchronized to a network time server, do the
following:
1. Check Enable auto adjustment.
2. Click the drop-down menu to select your preferred time server from the
time server list
– or –
Check Preferred custom server IP and enter the IP address of the time
server of your choice.
3. If you want to configure an alternate time server, check Alternate time
server and repeat step 2 for the alternate time server entries.
4. In Adjust time every days field, enter a number for the number of days
between synchronization procedures.
5. If you want to synchronize immediately, click Adjust Time Now.
Customization
This section provides more customizable options and are described below.
CN9000/CN9600/CN9950 User Manual
68
Mode
Check Force All to Grayscale to enable this function. When enabled, the
remote displays of all clients connected to the CN9000/CN9600/CN9950 are
changed to grayscale. This can speed up I/O transfer in low bandwidth
situations.
Check Enable Client AP Device List to enable this function. When enabled,
the unit will be discoverable in the Server List when using the WinClient or
Java Client AP (see Starting Up, page 77). Disabling this function will render
the unit undiscoverable in the Server List but can still be connected to.
USB IO Settings
OS: Specifies the operating system that the server on the connected port is
using. Choices are Win, Mac, Sun, and Other. The default is Win.
Language: Specifies the OS language being used by the server on the
connected port. Drop down the list to see the available choices. The default is
English US.
Mode: The drop-down menu allows you to select whether you would like the
system to accept Virtual Media (see Virtual Media on page 98 for more details)
or to have local Laptop USB Console (LUC) access via the LUC Port (see
Laptop USB Console (LUC), page 118).
Multiuser Mode
Multiuser Mode: Defines how a port is to be accessed when multiple users
have logged on, as follows:
Exclusive: The first user to switch to the port has exclusive control over
the port. No other users can view the port.
Occupy: The first user to switch to the port has control over the port.
However, additional users may view the port’s video display.
Share: Users simultaneously share control over the port. Input from the
users is placed in a queue and executed chronologically. Under these
circumstances, users can take advantage of the Message Board, which
allows a user to take control of the keyboard and mouse or keyboard,
mouse, and video of a Share port (see The Message Board, page 96).
Occupy Timeout: If there is no user input for the amount of time specified
here, the control privilege is released and transferred to the next user who
moves the mouse or uses the keyboard.
Chapter 4. Configuration
69
Exit Macro
Click the drop-down menu to select the user created system Exit Macro you
would like to use and click Save. See System Macr os on page 91 for details on
creating exit macros.
Reset
Click Reset Default Values to reset the CN9000/CN9600/CN9950 to the
default system settings.
If you wish to reboot the device after you log out, check Reset on exit.
CN9000/CN9600/CN9950 User Manual
70
Preferences
The following sections describe the administration utilities covered on this
section, including the User Preferences, Log Information, Remote Console
and Download screens.
User Preferences
The User Preferences screen allows the user to set the device password, as well
as device parameters including the Language, OSD Hotkey, Logout Timeout
and the Viewer.
Language
Click the drop-down menu to selects the language that the interface displays in.
OSD Hotkey
Select the keyboard combination to call the OSD function.
Logout Timeout:
When the session is idling, the time set here determines how long the CN9000/
CN9600/CN9950 will wait for before terminating the session.
Viewer
Choose the detection order for the viewer you would like to use when viewing
the remote server’s display.
Click Save for the changes to take effect.
Password
Change your password using the following fields:
Chapter 4. Configuration
71
Old Password: Enter the old password.
New Password: Enter the new password.
Confirm Password: Repeat the new password.
Click Change Password to apply your settings.
Logs
The CN9000/CN9600/CN9950 logs all the events that take place on it.
Following a reset, all logs are cleared. Click Log Information to view the logs:
A maximum of 1024 events are kept in the log file. As new events are recorded,
they are placed at the top of the list. When a new event is recorded after there
are 1024 events in the log file, the earliest event in the list is discarded.
Note: To maintain and view a record of all the events that take place (not just
the most recent 1024), set up the Log Server AP program. See The Log
Server, page 123.
To clear the log file, click on the Clear Log icon at the lower right of the page.
CN9000/CN9600/CN9950 User Manual
72
Remote Console
This section provides remote console related preference options.
Remote Console Preview
The preview in this screen shows a snapshot of the server’s display as follows:
Clicking Refresh updates the snapshot of the remote display.
Telnet Viewer
If the Serial Console is enabled and a user has telnet access rights, then the
“Open Telnet Client” button will appear on the Remote Console page. Click
this butto n to launch the built in telnet client AP.
Chapter 4. Configuration
73
Download
The Download page lets you download the standalone Windows Client AP,
Java client AP and Log Server AP.
1. Click the button of the AP you want to download.
2. Follow the on-screen instructions to complete the installation and have the
program icon placed on your desktop.
For more information on the Windows Client AP and Java Client AP, refer
to Chapter 5 on page 75.
For details on the Log Server AP, refer to Chapter 9 on page 123.
About
Click About to see the current firmware version and copyright information of
your CN9000/CN9600/CN9950.
Viewer
Click the Viewer icon to call the remote client (Web Client, WinClient or Java
Client) to view the remote server in a separate window.
A second or two after clicking the Viewer icon, the des ktop of the remote
server appears as a window on your PC. The type of viewer appearing
depends on the preference settings and the type of browser you are using.
CN9000/CN9600/CN9950 User Manual
74
Logout
Click the Logout icon when you are done configuring the CN9000/CN9600/
CN9950’s operating environment. This logs you out of the CN9000/CN9600/
CN9950 GUI.
75
Chapter 5
Accessing Remote Server
Introduction
The remote server can be accessed as if it were your local system. A window
will be presented and the remote server is displayed inside this window.
You can maximize the window, drag the borders to resize the window and
use the scrollbars to move around the screen.
You can switch between your local and remote programs with [Alt + Tab].
Note: 1. Due to net lag, there might be a slight delay before your keystrokes
show up. You may also have to wait a bit for the remote mouse to
catch up to your local mouse before you click.
2. Due to net lag, or insufficient computing power on the local machine,
some images, especially motion images, may display poorly.
There are several ways you can access the remote servers and are listed below:
1. Web Client viewer accessed directly from the web browser GUI. Refer to
Web, Windows and Java Client Viewer on page 76 for more information.
2. Windows viewer accessed directly from the web browser GUI. Refer to
Web, Windows and Java Client Viewer on page 76 for more information.
3. Java viewer accessed directly from the web browser GUI. Refer to Web,
Windows and Java Client Viewer on page 76 for more information.
4. Windows Client Viewer AP (without browser). Refer to The Windows
Client AP on page 77 and The Windows Client Viewer on page 81
respectively on how to access the remote server and how to utilize the
viewer.
5. Java Client Viewer AP (without browser). Refer to The Java Client AP
on page 80 on how to access the remote server. Since the control is
identical to the windows client viewer, refer to The Windows Client
Viewer on page 81 on the control of the viewer interface.
To download the Windows Client AP and the Java Client AP from the web
GUI. Refer to Download, page 73 for more details.
CN9000/CN9600/CN9950 User Manual
76
Web, Windows and Java Client Viewer
The Web, Windows and Java Client Viewer is accessible via a web browser.
After you log into the web configuration page (see Logging In, page 25), click
the Viewer icon on the left panel menu. A second or two after, the remote
server’s desktop appears as a window on your desktop:
The control/access of the remote server is laid out in the control panel. Refer to
The Win / Java Client Control Panel on page 81 for access/control information.
By default, the Web Client viewer is used.
If you rearrange the preference order (see User Preferences, page 70), a
different Client viewer may be used.
Chapter 5. Accessing Remote Server
77
The Windows Client AP
The Windows Client AP is a Windows Client program allowing you to access
the Windows Client without going through the browser configuration page.
Download
To download the stand-alone Windows Client program, do the following:
1. In the web GUI, go to the Download page. Refer to Download, page 73 for
more details.
2. Click the Download Windows Client AP button.
3. Save the file to a convenient location or create a shortcut on the desktop.
Starting Up
For the first time running the AP, right-click the Windows Client AP and click
“Run as administrator” to start.
The Windows Client Connection Screen is shown below and each components
are described in the table.
Item Description
Server List When you run the CN9000/CN9600/CN9950 Windows Client
program, it automatically searches the user's local LAN
segment for CN9000/CN9600/CN9950 units, and lists
whichever ones it finds in this box. If you want to connect to
one of these units, double-click to connect.
CN9000/CN9600/CN9950 User Manual
78
1. Double-click the unit. When the CN9000/CN9600/CN9950
is
connected to
the unit, a login window appears:
2. Provide a valid Username and Password and click OK to continue.
Note: The default Username is administrator and the default Password is
password.
After you have successfully logged in, the connection screen reappears:
Server If the CN9000/CN9600/CN9950 you wish to connect to is at a
remote location, it will not be found on your LAN. You can
enter its IP address and port yourself.
If you don't know the Port number, contact the Administrator.
When the IP address and Port number for the unit you wish to
connect to have been specified, click Connect to start the
connection.
Connect Starts connecting to the CN9000/CN9600/CN9950.
Disconnect These buttons become active once you log into the CN9000/
CN9600/CN9950. See page 79 for details.
Switch to remote view
Message panel The blank field on the right of the Server section shows the
current status of the server connection.
Chapter 5. Accessing Remote Server
79
At this time there are two active buttons and are described in the table
below:
3. Click Switch to remote view to access the remote server.
Refer to The Win / Java Client Control Panel on page 81 for information about
the remote access interface.
Button Action
Disconnect Breaks the connection to the CN9000/CN9600/CN9950.
Switch to remote
view
In some cases, administrators do not wish to have users connect
to the CN9000/CN9600/CN9950 with a browser. Switch to remote
view solves this problem as it opens a window on the user’s
desktop containing the remote server’s desktop that is the same
as the one that appears with the browser-based Windows client.
Refer to Chapter 6, The Windows Client Viewer, for operation
details.
CN9000/CN9600/CN9950 User Manual
80
The Java Client AP
The Java Client AP is an AP program provided to make the CN9000/CN9600/
CN9950 accessible to all platforms. It is, like the Windows Client AP, a Java
Client program allowing you to access the Java Client without going through
the browser configuration page.
Systems that have JRE 6 Update 3 or later installed can connect. Java is
available for free download from Sun’s Java web site (http://java.sun.com).
The Java Client Connection Screen and its connection steps are the same as the
Windows Client AP section. Refer to The Windows Client AP on page 77 for
more details.
Since the control/access of the remote server using the Java Client AP is also
the same as the Windows Client, refer to The Win / Java Client Control Panel
on page 81 for access/control information.
81
Chapter 6
The Windows Client Viewer
The Win / Java Client Control Panel
The control panels of the WinClient and Java Client are similar, with their
differences explained below:
In the Macros dialog box, Toggle Mouse Display is only available on
WinClient.
The Dot mouse pointer type is only available on WinClient.
There is Show/Hide button to show or hide the user list and message panel
in the Message Board function on the Java Client Viewer. This function is
achieved by clicking the arrows at the top of the bar that separates the User
List panel from the Main panel.
In Virtual Media, only ISO and Folder are supported for Java Client.
The control panel may be hidden at the upper or lower center of the screen (the
default is up). It becomes visible when you move the mouse pointer over it:
Note: 1. The above image shows the complete Control Panel. The icons that
appear can be customized. See Control Panel Configuration,
page 107, for details.
2. To move the Control Panel to a different location on the screen, place
the mouse pointer over the text bar area, then click and drag.
The panel is consisted of two rows.
The second row shows the video resolution of the remote desktop, the bus
the user is on, and an information button where you can click it for a
menu-style version of the control panel toolbar (see below).
Right clicking the second row area also brings up the menu-style control
panel. This menu allows you to select options for the Screen Mode, Zoom,
Mouse Pointer type, and Mouse Sync Mode. These functions are discussed
in the sections that follow.
CN9000/CN9600/CN9950 User Manual
82
Control Panel Functions
The Control Panel functions are described in the table below.
Icon Function
This is a toggle. Click to ping the Control Panel to the window where
it is always displayed on top of other screen elements. Click again to
have it display normally.
Click to bring up the Video Options dialog box. (See Video Settings,
page 93, for details).
Toggles the display between Full Screen Mode and Windowed
Mode.
Click to take a snapshot (screen capture) of the remote display. To
configure the Snapshot parameters, refer to Snapshot on page 108.
Click to toggle the remote display between color and grayscale.
Click to zoom the remote display window.
Note: This feature is only available in windowed mode (Full Screen
Mode is off). See Zoom, page 101 for details.
Click to send a Ctrl+Alt+Del signal to the remote system.
Chapter 6. The Windows Client Viewer
83
Click to bring up the on-screen keyboard (see The On-Screen
Keyboard, page 102).
Click to select the mouse pointer type.
Note: This icon changes depending on which mouse pointer type is
selected (see Mouse Pointer Type, page 103).
Click to toggle Automatic or Manual mouse sync.
When the selection is Automatic, a green mark appears on the
icon.
When the selection is Manual, a red mark appears on the icon.
See Mouse DynaSync Mode, page 104 for a complete explanation
of this feature.
These icons show the Num Lock, Caps Lock, and Scroll Lock status
of the remote computer.
When the lock state is On, the LED is bright orange.
When the lock state is Off, the LED is dull blue.
Click on the icon to toggle the status.
Note: These icons and your local keyboard icons are in sync.
Clicking an icon causes the corresponding LED on your keyboard to
change accordingly. Likewise, pressing a Lock key on your
keyboard causes the icon’s color to change accordingly.
Click to bring up the Macro dialog box (see Macros, page 85 for
more details).
Click to bring up the Message Board (see The Message Board,
page 96).
Click to bring up the Virtual Media dialog box. The icon changes
when a virtual media device is mounted on the port. See Virtual
Media, page 98, for specific details.
Note: This icon displays in gray when the function is disabled or not
available to the user.
Click this to turn the speaker on or off. This icon grays out and
becomes not functional when the microphone connected to the local
console is enabled. To enable / disable the speakers from the local
console OSD, see Local OSD, page 117.
Note: The microphone connected to the local console have priority
over the speakers connected to the remote console.
Icon Function
CN9000/CN9600/CN9950 User Manual
84
Click this to turn the microphone on or off. This icon grays out and
becomes not functional when the microphone connected to the local
console is enabled. To enable / disable the microphone from the
local console OSD, see Local OSD, page 117.
Note: The microphone connected to the local console have priority
over those connected to the remote console.
Click to access the viewer-based configuration (see Open GUI
(Configuration), page 106).
Click to bring up the Control Panel Configuration dialog box.
See Control Panel Configuration, page 107, for details on
configuring the Control Panel.
Icon Function
Chapter 6. The Windows Client Viewer
85
Macros
The Macros icon provides access to three functions found in the Macros
dialog box: Hotkeys, User Macros, and System Macros. Each of these
functions is described in the following sections.
Hotkeys
Various actions, corresponding to clicking the Control Panel icons, can be
accomplished directly from the keyboard with hotkeys. Selecting the Hotkeys
radio button lets you configure which hotkeys perform the actions. The actions
are listed to the left; their hotkeys are shown to the right. Use the checkbox to
the left of an action’s name to enable or disable its hotkey.
If you find the default Hotkey combinations inconvenient, you can reconfigure
them as follows:
1. Highlight an Action, then click Set Hotkey.
2. Press your selected Function keys (one at a time). The key names appear in
the Hotkeys field as you press them.
You can use the same function keys for more than one action, as long
as the key sequence is not the same.
To cancel setting a hotkey value, click Cancel; to clear an action’s
Hotkeys field, click Clear.
3. When you have finished keying in your sequence, click Save.
CN9000/CN9600/CN9950 User Manual
86
To reset all the hotkeys to their default values, click Reset.
An explanation of the Hotkey actions is given in the table below:
Action Explanation
Exit remote location Exits the remote view. This is equivalent to clicking the Exit icon
on the Control Panel. The default keys are F2, F3, F4.
Adjust Video Brings up the Video Settings dialog box. This is equivalent to
clicking the Video Settings icon on the Control Panel. The default
keys are F5, F6, F7.
Toggle Control
Panel
Toggles the Control Panel Off and On. The default keys are F3,
F4, F5.
Tog g l e M o u se
Display
If you find the display of the two mouse pointers (local and
remote) to be confusing or annoying, you can use this function to
shrink the non-functioning pointer down to a barely noticeable
tiny circle, which can be ignored. Since this function is a toggle,
use the hotkeys again to bring the mouse display back to its
original configuration. This is equivalent to selecting the Dot
pointer type from the Mouse Pointer icon on the Control Panel.
The default keys are F7, F8, F9.
Note: The Java Control Panel does not have this feature.
Adjust mouse This synchronizes the local and remote mouse movements. The
default keys are F8, F7, F6.
Video Auto-sync This combination performs an auto-sync operation. It is
equivalent to clicking the Video Autosync icon on the Control
Panel. The default keys are F6, F7, F8.
Show/Hide Local
Cursor
Toggles the display of your local mouse pointer off and on. This is
equivalent to selecting the Null pointer type from the Mouse
Pointer icon on the Control Panel. The default keys are F4,F5.
Substitute Ctrl key If your local computer captures Ctrl key combinations, preventing
them from being sent to the remote system, you can implement
their effects on the remote system by specifying a function key to
substitute for the Ctrl key. If you substitute the F11 key, for
example, pressing [F11 + 5] would appear to the remote system
as [Ctrl + 5]. The default key is F11.
Substitute Alt key Although all other keyboard input is captured and sent to the
remote system, [Alt + Tab] and [Ctrl + Alt + Del] work on your
local computer. In order to implement their effects on the remote
system, another key may be substituted for the Alt key. If you
substitute the F12 key, for example, you would use [F12 + Tab]
and [Ctrl + F12 + Del]. The default key is F12.
Chapter 6. The Windows Client Viewer
87
User Macros
User Macros are used to perform specific actions on the remote server. To
create the macro, do the following:
1. Select the User Macros radio button, then click Add.
2. In the dialog box that comes up, replace the “New Macro” text with a
name of your choice for the macro:
3. Click Record.
CN9000/CN9600/CN9950 User Manual
88
The dialog box disappears, and a small panel appears at the top left of the
screen:
4. Press the keys for the macro.
To pause macro recording, click Pause. To resume, click Pause again.
Clicking Show brings up a dialog box that lists each keystroke that you
make, together with the amount of time each one takes:
Clicking Cancel cancels all keystrokes.
When you have finished, click Stop. This is the equivalent of clicking
Done in Step 5.
Note: Case is not considered – typing A or a has the same effect.
When recording the macro the focus must be on the remote
screen. It cannot be in the macro dialog box.
Only the default keyboard characters may be used. Alternate
characters cannot be used. For example, if the keyboard is
Traditional Chinese and default character is A the alternate
Chinese character obtained via keyboard switching is not
recorded.
Chapter 6. The Windows Client Viewer
89
5. If you haven’t brought up the Show dialog, click Done when you have
finished recording your macro. You return to the Macros dialog box
shown in Step 1:
6. You can give each macro a set of hotkeys, as illustrated in Hotkeys,
page 85.
7. You can also assign the playback mode and select either Play Without
Wait (Nowait) or Play with Time Control.
If you run the macro from this dialog box, you
have the option of specifying how the macro
runs.
If you choose Play Without Wait, the
macro runs the key presses one after another with no time delay
between them.
If you choose Play With Time Control, the macro waits for the amount
of time between key presses that you took when you created it. Click
on the arrow next to Play to make your choice.
If you click Play without opening the list, the macro runs with the
default choice. The default choice (NoWait or TimeCtrl), is shown in
the Playback column.
8. If you want to change any of the keystrokes, select the macro and click
Edit. This brings up a dialog box similar to the one for Show. You can
change the content of your keystrokes, change their order, etc.
9. Repeat the procedure for any other macros you wish to create.
CN9000/CN9600/CN9950 User Manual
90
After creating your macros, you can run them in any of three ways:
1. By using the hotkey (if one was assigned).
2. By opening the Macro List on the Control Panel and clicking the one you
want (see , page 83).
3. By opening this dialog box and clicking Play.
Note: User Macros are stored on the Local Client computer of each user.
Therefore there is no limitation on the number of macros, the size of the
macro names, or makeup of the hotkey combinations that invoke them.
Search lets you filter the list of macros that appear in the large upper panel for
you to play or edit. Click a radio button to choose whether you want to search
by name or by key, enter a string for the search and click Search. All instances
that match your search string appear in the upper panel.
Chapter 6. The Windows Client Viewer
91
System Macros
System Macros are used to create exit macros for when you close a session. For
example, as an added measure of security, you could create a macro that sends
the Winkey-L combination which would cause the remote device’s log in page
to come up the next time the device was accessed. To create the macro, do the
following:
1. Select System Macros, then click Add.
2. In the dialog box that comes up, replace the “New Macro” text with a
name of your choice for the macro:
3. Click Record.
The dialog box disappears, and a small panel appears at the top left of the
screen:
CN9000/CN9600/CN9950 User Manual
92
4. Press the keys for the macro.
To pause macro recording, click Pause. To resume, click Pause again.
Clicking Show brings up a dialog box that lists each keystroke that you
make, together with the amount of time each one takes (see page 92).
Note: Case is not considered – typing A or a has the same effect.
When recording the macro the focus must be on the remote
screen. It cannot be in the macro dialog box.
Only the default keyboard characters may be used. Alternate
characters cannot be used. For example, if the keyboard is
Traditional Chinese and default character is A the alternate
Chinese character obtained via keyboard switching is not
recorded.
5. If you haven’t brought up the Show dialog, click Done when you have
finished recording your macro. You return to the Macros dialog box with
your system macro key presses displayed in the Macro column:
6. If you want to change any of the keystrokes, select the macro and click
Edit. This brings up a dialog box similar to the one for Show. You can
change the content of your keystrokes, change their order, etc.
7. Repeat the procedure for any other macros you wish to create.
Chapter 6. The Windows Client Viewer
93
Once the system macros have been created, you can choose to run any one of
them upon logging out of the CN9000/CN9600/CN9950 (see Customization,
page 67 for details).
Note: 1. Information about the Search function is given on page 90.
2. Systems macros are stored on the CN9000/CN9600/CN9950,
therefore macro names may not exceed 64 English alphanumeric
character, and hotkey combinations may not exceed 256 Bytes (each
key usually takes 3–5 Bytes).
Video Settings
The Video Settings dialog box allows you to adjust the placement and
picture quality of the remote screen display on your monitor.
The adjustment options are as follows:
Option Usage
Click this to control the transparency of the Video Settings dialog
box.
Performance Select the type of Internet connection that exists between the
Local Client computer and the CN9000/CN9600/CN9950. The
CN9000/CN9600/CN9950 will use that selection to automatically
adjust the Video Quality and Detect Tolerance settings to
optimize the quality of the video display.
Since network conditions vary, if none of the pre-set choices
seem to work well, you can select Customize and use the Video
Quality and Detect Tolerance slider bars to adjust the settings
to suit your conditions.
Enhanced Text
Mode
Check this to solve video display problems related to video
screen resolution that affect some interface systems (e.g., Sun
Blade 1000 servers).
Advanced See page 94 for details.
CN9000/CN9600/CN9950 User Manual
94
Gamma Adjustment
For greater control and if it is necessary to correct the gamma level for the
remote video display, use the Gamma function of the Advanced Video
Settings by clicking the Advanced button.
For gamma level, there are ten preset and four user-defined levels to choose
from. Click the drop-down menu and choose the most suitable one.
The additional options in the Advanced screen are as follows:
Option Usage
RGB Drag the slider bars to adjust the RGB (Red, Green, Blue)
values. When an RGB value is increased, the RGB component of
the image is correspondingly increased.
If you enable Set to Grayscale, the remote video display is
changed to grayscale.
Gamma This section allows you to adjust the video display's gamma
level.
Click and drag the diagonal line at as many points as you wish to
achieve the display output you desire.
Click Save As to save up to four user-defined configurations
derived from this method. Saved configurations can be recalled
from the list box at a future time.
Click Reset to abandon any changes and return the gamma line
to its original diagonal position.
Chapter 6. The Windows Client Viewer
95
Click OK to save your changes and close the dialog box.
Click Cancel to abandon your changes and close the dialog box.
Note: For best results, change the gamma while viewing a remote computer.
Video Quality Drag the slider bar to adjust the overall video quality. The larger
the value, the clearer the picture and the more video data goes
through the network. Depending on the network bandwidth, a
high value may adversely affect response time.
Enable Refresh The CN9000/CN9600/CN9950 can redraw the screen every 1 to
99 seconds, eliminating unwanted artifacts from the screen.
Select Enable Refresh and enter a number from 1 through 99.
The CN9000/CN9600/CN9950 will redraw the screen at the
interval you specify. This feature is disabled by default. Click to
put a check mark in the box next to Enable Refresh to enable this
feature.
Note: 1. The switch starts counting the time interval when
mouse movement stops.
2. Enabling this feature increases the volume of video
data transmitted over the network. The lower the
number specified, the more often the video data is
transmitted. Setting too low a value may adversely
affect overall operating responsiveness.
Transparency Drag the slider bars to adjust the transparency of the control
panel.
Color Depth Control This setting determines the richness of the video display by
adjusting the amount of color information.
Option Usage
CN9000/CN9600/CN9950 User Manual
96
The Message Board
To alleviate the possibility of access conflicts resulting from multiple
user logins, the CN9000/CN9600/CN9950 provides a message board
that allows users to communicate with each other:
The Button Bar
The buttons on the Button Bar are toggles. Their actions are described in the
table below:
Button Action
Enable/Disable Chat. When disabled, messages posted to the board
are not displayed. The button is shadowed when Chat is disabled. The
icon displays next to the user's name in the User List panel when the
user has disabled Chat.
Occupy/Release Keyboard/Video/Mouse. You can use this button to
occupy the KVM. When you Occupy the KVM, other users cannot see
the video, and cannot input keyboard or mouse data. The button is
shadowed when the KVM is occupied. The icon displays next to the
user's name in the User List panel when the user has occupied the KVM.
Occupy/Release Keyboard/Mouse. When a port is set to Share mode
(see Working Mode, page 55), you can use this button to occupy the
KM. When you Occupy the KM, other users can see the video, but
cannot input keyboard or mouse data. The button is shadowed when the
KM is occupied. The icon displays next to the user's name in the User
List panel when the user has occupied the KM.
Show/Hide User List. When you Hide the User List, the User List panel
closes. The button is shadowed when the User List is open.
Chapter 6. The Windows Client Viewer
97
Message Display Panel
Messages that users post to the board - as well as system messages - display in
this panel. If you disable Chat, however, messages that get posted to the board
will not appear.
Compose Panel
Key in the messages that you want to post to the board in this panel. Click
Send, or press [Enter] to post the message to the board.
User List Panel
The names of all the logged in users are listed in this panel.
Your name appears in blue while other users’ names appear in black.
By default, messages are posted to all users. To post a message to one
individual user, select the user's name before sending your message.
If a user’s name is selected, and you want to post a message to all users,
select All Users before sending your message.
If a user has disabled Chat, the Disable icon displays before the user’s
name to indicate so.
If a user has occupied the KVM or the KM, the Occupy icon displays
before the user’s name to indicate so.
CN9000/CN9600/CN9950 User Manual
98
Virtual Media
The Virtual Media feature allows a drive, folder, image file, or
removable disk on a local client computer to appear and act as if it were
installed on the remote server. To enable this function, set the mode under USB
IO Settings, page 68 to “Virtual Media” first.
Virtual Media also supports smart card reader function, allowing a reader
connected to the client PC to appear as if plugged into the remote server.
Virtual Media Icons
The Virtual Media icon on the Control Panel changes to indicate whether the
virtual media function is available, or if a virtual media device has already been
mounted on the remote server, as shown in the table below:
Virtual Media Redirection
To implement the virtual media redirection feature, do the following:
1. Click the Virtual Media icon to bring up the Virtual Media dialog box:
Icon Function
The icon displays as shown on the left to indicate that the virtual
media function is disabled or not available.
The icon displays as shown on the left to indicate that the virtual
media function is available. Click the icon to bring up the virtual
media dialog box.
The icon displays as shown on the left to indicate that a virtual media
device has been mounted on the remote server. Click the icon to
unmount all redirected devices.
Chapter 6. The Windows Client Viewer
99
2. Click Add and select the media source.
Depending on your selection, additional dialog boxes appear enabling you
to select the drive, file, folder, or removable disk you desire. See Virtual
Media Support, page 156 for details about mounting these media types.
3. To add additional media sources, click Add, and select the source as many
times as you require.
Up to three virtual media choices can be mounted. The top three in the list
are the ones that are selected. To rearrange the selection order, highlight
the device you want to move, then click the Up or Down Arrow button to
promote or demote it in the list.
4. Read refers to the redirected device being able to send data to the remote
server. Write refers to the redirected device being able to have data from
the remote server written to it. The default is for Write to not be enabled
(Read only). If you want the redirected device to be writable as well as
readable, check the Enable Write checkbox:
CN9000/CN9600/CN9950 User Manual
100
Note: 1. If a redirected device cannot be written to, or if a user does not
have write permissions, it appears in gray and cannot be selected.
2. See Virtual Media Support, page 156, for a list of supported
virtual media types.
5. To remove an entry from the list, highlight it and click Remove.
6. After you have made your media source selections, click Mount. The
dialog box closes. The virtual media devices that you have selected are
redirected to the remote system, where they show up as drives, files and
folders on the remote system’s file system.
Once mounted, you can treat the virtual media as if they were really on the
remote server – drag and drop files to/from them; open files on the remote
system for editing and save them to the redirected media, etc.
Files that you save to the redirected media, will actually be saved on your
local system. Files that you drag from the redirected media will actually
come from your local system.
7. To end the redirection, bring up the Control Panel and click on the Virtual
Media icon. All mounted devices are automatically unmounted.
Chapter 6. The Windows Client Viewer
101
Smart Card Reader
Note: This feature is only available when using the WinClient Viewer or the
Windows Client AP.
The smart card reader function allows a reader plugged into a local client
computer’s USB port to be redirected, and appear as if it were plugged into the
remote server. One purpose of smart cards (Common Access Cards, for
example), is to allow authentication to the remote server from the local client.
When a smart card reader is connected to the local client computer, an entry for
it appears when you bring up the Virtual Media dialog box and click Add:
Make your selection and click Mount to complete the redirection.
Zoom
The Zoom icon controls the zoom factor for the remote view window.
Settings are as follows:
Setting Description
100% Sizes and displays the remote view window at 100%.
75% Sizes and displays the remote view window at 75%.
50% Sizes and displays the remote view window at 50%.
25% Sizes and displays the remote view window at 25%.
1:1 Sizes and displays the remote view window at 100%. The difference
between this setting and the 100% setting is that when the remote
view window is resized, its contents don’t resize – they remain at the
size they were. To see any objects that are outside of the viewing
area move the mouse to the window edge, to have the screen scroll.
CN9000/CN9600/CN9950 User Manual
102
The On-Screen Keyboard
The CN9000/CN9600/CN9950 supports an on-screen keyboard,
available in multiple languages, with all the standard keys for each
supported language. Click this icon to pop up the on-screen keyboard:
One of the major advantages of the on-screen keyboard is that if the keyboard
languages of the remote and local systems are not the same, you do not have to
change the configuration settings for either system. The user just has to bring
up the on-screen keyboard; select the language used by the computer on the
port he is accessing; and use the on-screen keyboard to communicate with it.
Note: You must use your mouse to click on the keys. You cannot use your
actual keyboard.
To change languages, do the following:
1. Click the down arrow next to the currently selected language to drop down
the language list.
2. Select the new language from the list.
Chapter 6. The Windows Client Viewer
103
To display/hide the expanded keyboard keys, click the arrow to the right of
the language list arrow.
Mouse Pointer Type
The CN9000/CN9600/CN9950 offers a number of mouse pointer
options when working in the remote display. Click this icon to select
the type that you would like to work with:
Note: 1. Before accessing a port, only Dual and Crosshairs are available for
the Windows Viewers. Once the port is accessed, three pointers are
available.
2. The Dot pointer is not available with the Java Client Viewer or the
Java Client AP.
3. Selecting the Single pointer has the same effect as the Toggle mouse
display hotkey function (see Toggle Mouse Display, page 86 for
details).
4. The icon on the Control Panel changes to match your choice.
CN9000/CN9600/CN9950 User Manual
104
Mouse DynaSync Mode
Clicking this icon selects whether synchronization of the local and
remote mouse pointers is accomplished either automatically or
manually.
The icon on the toolbar indicates the synchronization mode status as follows:
When Mouse DynaSync is available, clicking the icon toggles between enabled
and disabled. If you choose to disable Mouse DynaSync mode, you must use
the manual syncing procedures described in the next section.
Automatic Mouse Synchronization (DynaSync)
Mouse DynaSync provides automatic locked-in synching of the remote and
local mouse pointers – eliminating the need to constantly resync the two
movements.
Manual Mouse Synchronization
If you are using Manual mouse synchronization instead of automatic
DynaSync and the local mouse pointer goes out of sync with the remote
system's mouse pointer, there are a number of methods to bring them back into
sync:
1. Invoke the Adjust Mouse function with the Adjust Mouse hotkeys (see
Adjust mouse, page 86, for details).
2. Move the pointer into all 4 corners of the screen (in any order).
3. Drag the Control Panel to a different position on the screen.
4. Set the mouse speed and acceleration for each problematic computer
attached to the switch. See Additional Mouse Synchronization Procedures,
page 154, for instructions.
Icon Function
The green mark on this icon indicates that Mouse DynaSync is
available and is enabled. This is the default setting when Mouse
DynaSync is available.
The red mark on this icon indicates that Mouse DynaSync is
available but is not enabled.
Chapter 6. The Windows Client Viewer
105
Mac and Linux Considerations
For Mac OS versions 10.4.11 or later, there is a second DynaSync setting
to choose from. If the default Mouse DynaSync result is not satisfactory,
try the Mac 2 setting. To select Mac 2, right click in the text area of the
Control Panel and select Mouse Sync Mode
→
Automatic for Mac 2:
Linux does not support DynaSync Mode, but there is a setting on the Mouse
Sync Mode menu for Redhat AS3.0 systems. If you are using a USB Adapter
Cable with an AS3.0 system and the default mouse synchronization is not
satisfactory, you can try the Redhat AS3.0 setting. In either case, you must
perform the manual mouse synchronization procedures described in the
previous section.
Chapter 6. The Windows Client Viewer
107
Control Panel Configuration
Clicking the Customize Control Panel icon brings up a dialog box that
allows you to configure the items that appear on the Control Panel, as
well as its graphical settings:
The dialog box is organized into five main sections as described in the table
below:
Item Description
Customize
Control Panel
Allows you to select which icons are displayed in the Control Panel.
Control Panel
Style
Enabling Transparent makes the Control Panel semi-transparent,
so that you can see through it to the display underneath.
Enabling Icon causes the Control Panel to display as an icon until
you mouse over it. When you mouse over the icon, the full panel
comes up.
CN9000/CN9600/CN9950 User Manual
108
Screen Options
If Full Screen Mode is enabled, the remote display fills the entire
screen.
If Full Screen Mode is not enabled, the remote display appears as
a window on the client desktop. If the remote screen is larger than
what is able to fit in the window, scroll bars will appear.
If Keep Screen Size is enabled, the remote screen is not resized.
If the remote resolution is smaller than that of the client
monitor, its display appears like a window centered on the
screen.
If the remote resolution is larger than that of the client monitor,
its display is scaled to the client monitor size.
If Keep Screen Size is not enabled, the remote screen is resized
to fit the client monitor's resolution.
Scrolling
Method
In cases where the remote screen display is larger than your monitor,
you can choose how to scroll to the areas that are off-screen.
If you select Mouse Movement, the screen will scroll when you
move the mouse pointer to your screen border.
If you select Scroll Bars, scroll bars appear around the screen
borders that you can use to scroll to the off-screen areas.
User Info If User Numbers is enabled, the total number of users logged into the
CN9000/CN9600/CN9950 displays beside the resolution on the
second row of the Control Panel (See the Control Panel diagram on
page 81 for an example.)
Snapshot These settings let the user configure the CN9000/CN9600/CN9950’s
screen capture parameters (see the Snapshot description under The
Win / Java Client Control Panel, page 81):
Path lets you select a directory that the captured screens
automatically get saved to. Click Browse; navigate to the directory
of your choice; then click OK. If you don’t specify a directory here,
the snapshot is saved to your desktop.
Click a radio button to choose whether you want the captured
screen to be saved as a BMP or a JPEG (JPG) file.
If you choose JPEG, you can select the quality of the captured file
with the slider bar. The higher the quality, the better looking the
image, but the larger the file size.
Keyboard Pass
Through
When this is enabled, the Alt-Tab key press is passed to the remote
server and affects that server. If it is not enabled, Alt-Tab acts on your
local client computer.
Window Title Use the drop-down menu to select which remote server information is
displayed on the window title.
Item Description
Chapter 6. The Windows Client Viewer
109
The Web Client Control Panel
The Web Client control panel is a simpler version of the WinClient control
panel, as below:
The OSD Hotkey is not supported for Web Client (see User
Preferences, page 70).
Functions
Icon Function
This is a toggle. Click to pin the Control Panel – i.e., it always
displays on top of other screen elements. Click again to have it
display normally.
Click for the Video Settings window. (Refer to Web Client Video
Settings on page 110 for more information).
Click to perform a video autosync operation.
Click for a Screen Mode drop-down menu. Choose between Full
Screen Mode and Fit to Window.
Click to toggle the remote display between color and grayscale
views.
Panel Array Mode is not applicable to CN9000/CN9600/CN9950.
Click for a drop-down menu of the available online port(s) and click to
select the port you wish to connect to.
Click to send a Ctrl+Alt+Del signal to the remote system.
Click for the on-screen English keyboard (Refer to Web Client On-
Screen Keyboard, page 111 for more information).
CN9000/CN9600/CN9950 User Manual
110
Web Client Video Settings
Clicking this icon to bring up the web client video settings:
The options are described in the table below:
Click to select the mouse pointer type.
Note: This icon changes depending on which mouse pointer type is
selected (Refer to Web Client Mouse Pointer Type, page 111 for
more information).
Click for a menu of mouse sync modes (Refer to Web Client Mouse
Sync Mode, page 113 for a complete explanation of this feature).
Click to bring up the Virtual Media dialog box. The icon changes
depending on the status of the virtual media function (Refer to Virtual
Media, page 112, for more information).
Click to toggle sound from remote server to be heard on the client
computer’s speakers on or off. The “prohibited” symbol displays on
the icon when the speaker is toggled off.
Options Usage
Performance Use the slide bar to select the type of Internet connection that the
local client computer uses. The switch will use that selection to
automatically adjust the Video Quality settings to optimize the quality
of the video display.
Since network conditions vary, if none of the preset choices seem to
work well, you can select Advanced and use the Video Quality slide
bar to adjust the settings to suit your conditions.
Chapter 6. The Windows Client Viewer
111
Web Client On-Screen Keyboard
Click this icon to bring up the on-screen English keyboard:
Web Client Mouse Pointer Type
KVM On the NET
TM
offer a number of mouse pointer options when working
in the remote display. Click this icon to select from the available choices:
Enhanced Text
Mode
Check this to solve video display problems related to video screen
resolution that affect some interface systems (e.g., Sun Blade 1000
and other servers). This setting can improve the image color on some
displays.
Default YUV: 4:1:1
Enhanced Text Mode YUV: 4:4:4
Video Quality Drag the slider bar to adjust the overall Video Quality. The larger the
value, the clearer the picture and the more video data goes through
the network. Depending on the network bandwidth, a high value may
adversely effect response time.
Color Depth
Control
This setting determines the richness of the video display by adjusting
the amount of color information.
Options Usage
CN9000/CN9600/CN9950 User Manual
112
Note: 1. Available options will depend on the browser. For example, Internet
Explorer has Dual and Crosshairs types while Chrome has Dual,
Crosshairs and Single Cursor.
2. The icon on the Control Panel changes to match your pointer choice.
Virtual Media
To setup a Virtual Media device, do the following:
1. Click the Virtual Media icon to bring up the Virtual Media Control.
Note: For Internet Explorer web browser, only ISO file is supported (see
Virtual Media, page 98).
2. Simply drag and drop the selected file into the Virtual Media Control
dialog box, and click Mount.
3. To end the redirection, click on the Virtual Media icon and all mounted
devices are automatically unmounted.
Chapter 6. The Windows Client Viewer
113
Adding Virtual Media via Internet Explorer
To setup a Virtual Media device using Internet Explorer, do the following:
1. Click the Virtual Media icon to bring up the Virtual Media Control.
2. Select an ISO file by clicking and click Open.
3. Click Mount to mount the virtual media device.
4. To end the redirection, click on the Virtual Media icon and all mounted
devices are automatically unmounted.
Web Client Mouse Sync Mode
Synchronization of the local and remote mouse pointers is accomplished either
automatically or manually. See Mouse DynaSync Mode, page 104 for details.
CN9000/CN9600/CN9950 User Manual
114
This Page Intentionally Left Blank
115
Chapter 7
Local Access
The CN9000/CN9600/CN9950 can be accessed directly from a local console’s
keyboard/mouse/monitor or via a laptop application (AP) program at the local
site.
Local Console
You can directly access the server/computer the CN9000/CN9600/CN9950 is
connected to by connecting a keyboard, mouse, and monitor to the local
console ports of the CN9000/CN9600/CN9950. The following diagram is
exemplified by CN9600.
This access is similar to using the server/computer directly. The CN9000/
CN9600/CN9950 is able to split the signal to both the local and remote
consoles.
The local console has priority by default.
To configure concurrent usage for the local console user and remote
console user(s), refer to Multiuser Mode on page 68.
If you wish to configure the CN9000/CN9600/CN9950, you can press the OSD
hot key ( [Scroll Lock] [Scroll Lock] by default) for the configuration page.
Rear View
Local console ports connection
for local access
CN9000/CN9600/CN9950 User Manual
116
A login page will first appear:
Enter the username and password to enter the configuration page.
Note: If you are the administrator and are logging in for the first time, use the
default username (administrator) and the default password (password).
For security purposes, the system will prompt you to change the login
password. The password must be different from your login password.
CN9000/CN9600/CN9950 User Manual
118
Laptop USB Console (LUC)
The USB Mini-B port can be used as a Laptop USB Console port for laptop
access. This lets you conveniently configure the CN9000/CN9600/CN9950
directly at the local site simply by connecting a laptop to the port. With the
laptop, you can then access and edit the CN9000/CN9600/CN9950 application.
To enable this function, you have to set the USB IO settings of CN9000/
CN9600/CN9950 to LUC mode first. Click the drop-down menu in the
CN9000/CN9600/CN9950 browser configuration (Configuration location:
Advanced Settings --> Customization --> USB IO Settings --> Mode) and select
Laptop USB Console (LUC) Port.
The laptop application (AP) program for operating the LUC is built into the
CN9000/CN9600/CN9950’s firmware and does not require a download. To
access the switch, do the following:
1. Connect your laptop to the CN9000/CN9600/CN9950’s mini USB port
using the USB 2.0 cable (USB Type-A to USB Mini-B) included in the
package (see Installation, page 20).
2. The CN9000/CN9600/CN9950 appears as a virtual drive in the laptop’s
file system. Go to the drive and locate the Winclient or Javaclient AP.
Select the preferred client and double-click the icon. The AP’s connect
page will appear. An example is shown:
3. Select the “USB Mass Storage Device” and click Connect.
Chapter 7. Local Access
119
4. Enter the Username/Password (administrator/password) and click OK.
5. If the login was successful, the Remote View button becomes active.
6. Click Remote View to bring up the Laptop Console Main Page.
If this is the first time you log into the system, the system will prompt you
to change the password.
7. Enter the empty fields and click Save to save the new password.
The Laptop Console Main Page is similar to the Web Browser, WinClient and
Java Client Main Pages. See The Windows Client AP, page 77, for further
details, and refer to the AP GUI sections throughout the rest of the manual
regarding operations.
CN9000/CN9600/CN9950 User Manual
120
This Page Intentionally Left Blank
121
Chapter 8
The Log File
The Log File Screen
The CN9000/CN9600/CN9950 logs all the events that take place on it.
Following a reset, all logs are cleared. To view the contents of the log file, click
the Log icon at the center left of the page. A screen similar to the one below
appears:
A maximum of 1024 events are kept in the log file. As new events are recorded,
they are placed at the bottom of the list. When a new event is recorded after
there are 1024 events in the log file, the earliest event in the list is discarded.
Note: To maintain and view a record of all the events that take place (not just
the most recent 1024), set up the Log Server AP program. see The Log
Server, page 123.
To clear the log file, click on the Clear Log icon at the lower right of the page.
CN9000/CN9600/CN9950 User Manual
122
This Page Intentionally Left Blank
123
Chapter 9
The Log Server
The Log Server is a Windows-based administrative utility that records all the
events that take place on selected CN9000/CN9600/CN9950 units and writes
them to a searchable database.
Installation
1. In the web GUI, go to the Download page. Refer to Download, page 73 for
more details.
2. Click the Download Log Server AP button.
3. Follow the on-screen instructions to complete the installation and have the
Log Server program icon placed on your desktop.
Starting Up
To bring up the Log Server, either double click the program icon, or key in the
full path to the program on the command line. The first time you run it, a screen
similar to the one below appears:
CN9000/CN9600/CN9950 User Manual
124
Note: 1. The MAC address of the Log Server computer must be specified in
the ANMS settings – see Log Server, page 47 for details.
2. The Log Server requires the Microsoft Jet OLEDB 4.0 driver.
See The Log Server, page 153 if the program does not start.
The screen is divided into three components:
A Menu Bar at the top
A panel that will contain a list of CN9000/CN9600/CN9950 units in the
middle (see The Log Server Main Screen, page 128, for details).
A panel that will contain an Events List at the bottom
Each of the components is explained in the sections that follow.
The Menu Bar
The Menu bar consists of four items:
Configure
Events
Options
Help
These are discussed in the sections that follow.
Note: If the Menu Bar appears to be disabled, click in the CN9000/CN9600/
CN9950 List window to enable it.
Chapter 9. The Log Server
125
Configure
The Configure menu contains three items: Add, Edit, and Delete. They are used
to add new device units to the CN9000/CN9600/CN9950 List, edit the
information for units already on the list, or delete device units from the list.
To add a CN9000/CN9600/CN9950 to the List, click Add.
To edit or delete a listed CN9000/CN9600/CN9950, first select the one
you want in the List window, then open this menu and click Edit or
Delete.
When you choose Add or Edit, a dialog box, similar to the one below appears:
A description of the fields is given in the table, below:
Fill in or modify the fields, then click OK to finish.
Field Explanation
Address This can either be the IP address of the CN9000/CN9600/
CN9950 or its DNS name (if the network administrator has
assigned it a DNS name). Key in the value specified for the
CN9000/CN9600/CN9950 in the ANMS settings (see
ANMS, page 45).
Port Key in the port number that was specified for the Log
Server’s Service Port in the ANMS settings (see Log Server,
page 47).
Description This field is provided so that you can put in a descriptive
reference for the unit to help identify it.
Limit This specifies the number of days that an event should be
kept in the Log Server's database before it expires and it is
cleared out.
Enable automatic
export for every (*)
Days
Check this to have the server create a log file at specific
intervals (in Days), and save it to your specified location.
Click the Browse... button and navigate to the file folder
where you want the log file to be stored.
CN9000/CN9600/CN9950 User Manual
126
Events
The Events Menu has two items: Search and Maintenance.
Search
Search allows you to search for events containing specific words or strings.
When you access this function, a screen similar to the one below appears:
A description of the items is given in the table below:
Item Explanation
New search This is one of three radio buttons that define the scope of the
search. If it is selected, the search is performed on all the
events in the database for the selected CN9000/CN9600/
CN9950.
Search last results This is a secondary search performed on the events that
resulted from the last search.
Search excluding last
results
This is a secondary search performed on all the events in the
database for the selected CN9000/CN9600/CN9950
excluding the events that resulted from the last search.
Server List CN9000/CN9600/CN9950 units are listed according to their
IP address. Select the unit that you want to perform the
search on from this list. You can select more than one unit for
the search. If no units are selected, the search is performed
on all of them.
Chapter 9. The Log Server
127
Maintenance
This function allows the administrator to perform manual maintenance of the
database, such as erasing specified records before the expiration time that was
set with the Limit setting of the Edit function (see page 125).
Options
Network Retry allows you to set the number of seconds that the Log Server
should wait before attempting to connect if the previous attempt to connect
failed. When you click this item, a dialog box, similar to the one below appears:
Key in the number of seconds, then click OK to finish.
Priority List Sets the level for how detailed the search results display
should be. Least is the most general; Most is the most
specific. Least results appear in black; Less results appear in
blue; Most results appear in red.
Start Date Select the date that you want the search to start from. The
format follows the YYYY/MM/DD convention, as follows:
2009/11/04
Start Time Select the time that you want the search to start from.
End Date Select the date that you want the search to end at.
End Time Select the time that you want the search to end at.
Pattern Key in the pattern that you are searching for here. The
multiple character wildcard (*) is supported. E.g., h*ds would
match hands and hoods.
Results Lists the events that contained matches for the search.
Search Click this button to start the search.
Print Click this button to print the search results.
Export Click this button to write the search results to a txt file.
Exit Click this button to exit the Search dialog box.
CN9000/CN9600/CN9950 User Manual
128
Help
From the Help Menu, click Contents to access the online Windows Help file.
The help file contains instructions about how to setup, operation and
troubleshoot the Log Server.
The Log Server Main Screen
Overview
The Log Server Main Screen is divided into two main panels.
The upper (List) panel lists the CN9000/CN9600/CN9950 units that have
been selected for the Log Server to track (see Configure, page 125).
The lower (Event) panel displays the log events for the currently selected
CN9000/CN9600/CN9950 (the highlighted one - if there are more than
one). To select a CN9000/CN9600/CN9950 unit in the list, simply click on
it.
Chapter 9. The Log Server
129
The List Panel
The List panel contains six fields:
Panel Showing Logs of the Selected Units
The lower panel displays tick information for the currently selected CN9000/
CN9600/CN9950. Note that if the installation contains more than one switch,
even though a switch is not currently selected, if its Recording checkbox is
checked, the Log Server records its tick information and keeps it in its
database.
Field Explanation
Recording Determines whether the Log Server records log events for
this CN9000/CN9600/CN9950 or not. If the Recording check
box is checked, the field displays Recording, and log events
are recorded. If the Recording check box is not checked, the
field displays Paused, and log events are not recorded.
Note: Even though a CN9000/CN9600/CN9950 is not the
currently selected one, if its Recording check box is checked,
the Log Server will still record its log events.
Address This is the IP Address or DNS name that was given to the
CN9000/CN9600/CN9950 when it was added to the Log
Server (see Configure, page 125).
Port This is the port number that was assigned to the CN9000/
CN9600/CN9950 when it was added to the Log Server (see
Configure, page 125).
Connection If the Log Server is connected to the CN9000/CN9600/
CN9950, this field displays Connected.
If it is not connected, this field displays Waiting. This means
that the Log Server's MAC address and/or port number has
not been set properly. It needs to be set in the ANMS settings
(see page 45) and specified in the Configure dialog box (see
Configure, page 125).
Days This field displays the number of days that the CN9000/
CN9600/CN9950's log events are to be kept in the Log
Server's database before expiration (see Configure,
page 125).
Description This field displays the descriptive information given for the
CN9000/CN9600/CN9950 when it was added to the Log
Server (see Configure, page 125).
CN9000/CN9600/CN9950 User Manual
130
This Page Intentionally Left Blank
131
Appendix
Safety Instructions
General
This product is for indoor use only.
Read all of these instructions. Save them for future reference.
Follow all warnings and instructions marked on the device.
Do not place the device on any unstable surface (cart, stand, table, etc.). If
the device falls, serious damage will result.
Do not use the device near water.
Do not place the device near, or over, radiators or heat registers.
The device cabinet is provided with slots and openings to allow for
adequate ventilation. To ensure reliable operation, and to protect against
overheating, these openings must never be blocked or covered.
The device should never be placed on a soft surface (bed, sofa, rug, etc.) as
this will block its ventilation openings. Likewise, the device should not be
placed in a built in enclosure unless adequate ventilation has been
provided.
Never spill liquid of any kind on the device.
Unplug the device from the wall outlet before cleaning. Do not use liquid
or aerosol cleaners. Use a damp cloth for cleaning.
The device should be operated from the type of power source indicated on
the marking label. If you are not sure of the type of power available,
consult your dealer or local power company.
To prevent damage to your installation it is important that all devices are
properly grounded.
Do not allow anything to rest on the power cord or cables. Route the
power cord and cables so that they cannot be stepped on or tripped over.
Position system cables and power cables carefully; Be sure that nothing
rests on any cables.
When connecting or disconnecting power to hot-pluggable power
supplies, observe the following guidelines:
Install the power supply before connecting the power cable to the
power supply.
CN9000/CN9600/CN9950 User Manual
132
Unplug the power cable before removing the power supply.
If the system has multiple sources of power, disconnect power from the
system by unplugging all power cables from the power supplies.
Never push objects of any kind into or through cabinet slots. They may
touch dangerous voltage points or short out parts resulting in a risk of fire
or electrical shock.
Do not attempt to service the device yourself. Refer all servicing to
qualified service personnel.
If the following conditions occur, unplug the device from the wall outlet
and bring it to qualified service personnel for repair.
The power cord or plug has become damaged or frayed.
Liquid has been spilled into the device.
The device has been exposed to rain or water.
The device has been dropped, or the cabinet has been damaged.
The device exhibits a distinct change in performance, indicating a need
for service.
The device does not operate normally when the operating instructions
are followed.
Only adjust those controls that are covered in the operating instructions.
Improper adjustment of other controls may result in damage that will
require extensive work by a qualified technician to repair.
The socket-outlet shall be installed near the equipment and shall be easily
accessible.
Inlet power cord selection: Detachable, maximum 2.0 m long, 18 AWG,
flexible cord (125V, 10A, 3C, NEMA 5-15P). Or, 0.75mm
2
, 3G, flexible
cord (E.g.: H05VV-F, 250V 10A).
Appendix
133
Rack Mounting
Before working on the rack, make sure that the stabilizers are secured to
the rack, extended to the floor, and that the full weight of the rack rests on
the floor. Install front and side stabilizers on a single rack or front
stabilizers for joined multiple racks before working on the rack.
Always load the rack from the bottom up, and load the heaviest item in the
rack first.
Make sure that the rack is level and stable before extending a device from
the rack.
Use caution when pressing the device rail release latches and sliding a
device into or out of a rack; the slide rails can pinch your fingers.
After a device is inserted into the rack, carefully extend the rail into a
locking position, and then slide the device into the rack.
Do not overload the AC supply branch circuit that provides power to the
rack. The total rack load should not exceed 80 percent of the branch circuit
rating.
Make sure that all equipment used on the rack – including power strips and
other electrical connectors – is properly grounded.
Ensure that proper airflow is provided to devices in the rack.
Ensure that the operating ambient temperature of the rack environment
does not exceed the maximum ambient temperature specified for the
equipment by the manufacturer
Do not step on or stand on any device when servicing other devices in a
rack.
CN9000/CN9600/CN9950 User Manual
134
Technical Support
International
For online technical support – including troubleshooting, documentation,
and software updates: http://eservice.aten.com
For telephone support, see Telephone Support, page vii.
North America
When you contact us, please have the following information ready beforehand:
Product model number, serial number, and date of purchase.
Your computer configuration, including operating system, revision level,
expansion cards, and software.
Any error messages displayed at the time the error occurred.
The sequence of operations that led up to the error.
Any other information you feel may be of help.
Email Support support@aten-usa.com
Online
Technical
Support
Troubleshooting
Documentation
Software Updates
http://eservice.aten.com
Telephone Support 1-888-999-ATEN ext 4988
1-949-428-1111
Appendix
135
IP Address Determination
If you are an administrator logging in for the first time, you need to access the
CN9000/CN9600/CN9950 in order to give it an IP address that users can
connect to. There are several methods to choose from. In each case, your
computer must be on the same network segment as the CN9000/CN9600/
CN9950. After you have connected and logged in you can give the CN9000/
CN9600/CN9950 its fixed network address. (See Network, page 41.)
IP Installer
For computers running Windows, an IP address can be assigned with the IP
Installer utility:
1. On the CN9000/CN9600/CN9950 ATEN website, download the IP
Installer in the Support and Downloads tab.
2. Execute the downloaded file (IPInstaller.exe). A dialog box similar to the
one below appears:
3. Select the CN9000/CN9600/CN9950 in the Device List.
CN9000/CN9600/CN9950 User Manual
136
Note: 1. If the list is empty, or your device doesn’t appear, click
Enumerate to refresh the Device List.
2. If there is more than one device in the list, use the MAC address
to pick the one you want. The CN9000/CN9600/CN9950's MAC
address is located on its bottom panel.
4. Select either Obtain an IP address automatically (DHCP), or Specify an
IP address. If you chose the latter, fill the IP Address, Subnet Mask, and
Gateway fields with the information appropriate to your network.
5. Click Set IP.
6. After the IP address shows up in the Device List, click Exit.
Browser
1. Set your computer's IP address to 192.168.0.XXX
Where XXX represents any number or numbers except 60. (192.168.0.60 is
the default address of the CN9000/CN9600/CN9950.)
2. Specify the switch's default IP address (192.168.0.60) in your browser, and
you will be able to connect.
3. Assign a fixed IP address for the CN9000/CN9600/CN9950 that is
suitable for the network segment that it resides on.
4. After you log out, reset your computer's IP address to its original value.
Appendix
137
AP Windows Client
For computers running Windows, the CN9000/CN9600/CN9950's IP address
can be determined with the Windows AP program (see The Windows Client
AP, page 77). When you run the program it searches the network segment for
CN9000/CN9600/CN9950 devices, and displays the results in a dialog box
similar to the one below:
You can now use this network address, or you can change it in the Network
menu. See page 43 for details.
CN9000/CN9600/CN9950 User Manual
138
IPv6
At present, the CN9000/CN9600/CN9950 supports two IPv6 address
protocols: Link Local IPv6 Address, and IPv6 Stateless Autoconfiguration
Link Local IPv6 Address
At power on, the CN9000/CN9600/CN9950 is automatically configured with
a Link Local IPv6 Address (for example, fe80::210:74ff:fe61:1ef). To find out
what the Link Local IPv6 Address is, log in with the CN9000/CN9600/
CN9950’s IPv4 address and click the Basic Setting icon. The address is
displayed at the bottom of the Basic Setting page (see page 30).
Once you have determined what the IPv6 address is, you can use it when
logging in from a browser or the Win and Java Client AP programs.
For example:
If you are logging in from a browser, you would key in
http://[fe80::2001:74ff:fe6e:59%5]
for the URL bar.
If you are logging in with the AP program, you would key:
fe80::2001:74ff:fe6e:59%5
for the IP field of the Server panel (See p. 77).
Note: 1. To log in with the Link Local IPv6 Address, the client computer must
be on the same local network segment as the CN9000/CN9600/
CN9950
2. The %5 is the % interface used by the client computer. To see your
client computer’s IPv6 address: from the command line issue the
following command: ipconfig /all. The % value appears at the
end of the IPv6 address.
Appendix
139
IPv6 Stateless Autoconfiguration
If the CN9000/CN9600/CN9950’s network environment contains a device
(such as a router) that supports the IPv6 Stateless Autoconfiguration function,
the CN9000/CN9600/CN9950 can obtain its prefix information from that
device in order to generate its IPv6 address. For example, 2001::74ff:fe6e:59.
As above, the address is displayed at the bottom of the Basic Setting page.
Once you have determined what the IPv6 address is, you can use it when
logging in from a browser or the Win and Java Client AP programs.
For example:
If you are logging in from a browser, you would key in
http://[2001::74ff:fe6e:59]
for the URL bar.
If you are logging in with the AP program, you would key:
2001::74ff:fe6e:59
for the IP field of the Server panel (see The Windows Client Connection Screen
is shown below and each components are described in the table., page 77).
CN9000/CN9600/CN9950 User Manual
140
Port Forwarding
For devices located behind a router, port forwarding allows the router to pass
data coming in over a specific port to a specific device. By setting the port
forwarding parameters, you tell the router which device to send the data
coming in over a particular port to.
For example, if the CN9000/CN9600/CN9950 connected to a particular router
has an IP address of 192.168.1.180, you would log into your router’s setup
program and access the Port Forwarding (sometimes referred to as Virtual
Server) configuration page. You would then specify 192.168.1.180 for the IP
address and the port number you want opened for it (9000 for internet access,
for example).
Since configuration setup can vary somewhat for each brand of router, refer to
the router’s User Manual for specific information on configuring port
forwarding for it.
Appendix
141
Keyboard Emulation
PC compatible (101/104 key) keyboards can emulate the functions of the Sun
and Mac keyboards. The emulation mappings are listed in the table below.
Note: When using key combinations, press and release the first key (Ctrl),
then press and release the activation key.
PC Keyboard Sun Keyboard PC Keyboard Mac Keyboard
[Ctrl] [T] Stop [Shift] Shift
[Ctrl] [F2] Again [Ctrl] Ctrl
[Ctrl] [F3] Props
[Ctrl] [F4] Undo [Ctrl] [1]
[Ctrl] [F5] Front [Ctrl] [2]
[Ctrl] [F6] Copy [Ctrl] [3]
[Ctrl] [F7] Open [Ctrl] [4]
[Ctrl] [F8] Paste [Alt] Alt
[Ctrl] [F9] Find [Print Screen] F13
[Ctrl] [F10] Cut [Scroll Lock] F14
[Ctrl] [1] =
[Ctrl] [2] [Enter] Return
[Ctrl] [3] [Backspace] Delete
[Ctrl] [4] [Insert] Help
[Ctrl] [H] Help [Ctrl] F15
Compose
-
+
CN9000/CN9600/CN9950 User Manual
142
Serial Port Pin Assignment
Pin assignment for the CPU COM (RS-232 DTE) port is given in the table
below:
Pin assignment for the Local Console COM (RS-232 DCE) port is given in the
table below:
RJ-45 to DB-9 Cable Pinout
Pin Assignment
1RTS
2DTR
3TXD
4CTS
5GND
6RXD
7 DCD
8DSR
Pin Assignment
1CTS
2N/A
3RXD
4GND
5GND
6TXD
7N/A
8RTS
18
RJ-45 Female
18
RJ-45 Female
RJ-45
2
1
2
3
4
5
8
9
7
6
CTS RTS
DSR DTR
RXD TXD
GND GND
GND GND
TXD RXD
DTR DSR
RTS CTS
DB-9
1
3
4
5
6
7
8
Appendix
143
Note: If you are connecting to the DCE port using a Cisco Console Cable, a
null modem cable or null modem converter is required.
Trusted Certificates
Overview
When you try to log in to the device from your browser, a Security Alert
message appears to inform you that the device’s certificate is not trusted, and
asks if you want to proceed.
The certificate can be trusted, but the alert is triggered because the certificate’s
name is not found on Microsoft’s list of Trusted Authorities. You have two
options: 1) you can ignore the warning and click Yes to go on; or 2) you can
install the certificate and have it be recognized as trusted.
If you are working on a computer at another location, accept the certificate
for just this session by clicking Ye s.
If you are working at your own computer, install the certificate on your
computer (see below for details). After the certificate is installed, it will be
recognized as trusted.
CN9000/CN9600/CN9950 User Manual
144
Installing the Certificate
To install the certificate, do the following:
3. In the Security Alert dialog box, click View Certificate. The Certificate
Information dialog box appears:
Note: There is a red and white X logo over the certificate to indicate that it is
not trusted.
4. Click Install Certificate.
5. Follow the Installation Wizard to complete the installation. Unless you
have a specific reason to choose otherwise, accept the default options.
6. When the Wizard presents a caution screen:
Click Ye s .
7. Next, click Finish to complete the installation; then click OK to close the
dialog box.
Appendix
145
Certificate Trusted
The certificate is now trusted:
When you click View Certificate, you can see that the red and white X logo is
no longer present – further indication that the certificate is trusted:
Mismatch Considerations
If the site name or IP address used for generating the certificate no longer
matches the current address of the CN9000/CN9600/CN9950 a mismatch
warning occurs:
CN9000/CN9600/CN9950 User Manual
146
You can click Ye s to go on, or you can disable mismatch checking.
To disable mismatch checking, do the following:
1. After the page you are logging in to comes up open the browser’s Tools
menu; Select Internet Options
→
Advanced.
2. Scroll to the bottom of the list and uncheck Warn about trusted
certificates:
3. Click OK. The next time you run the browser the change will be in effect.
Appendix
147
Self-Signed Private Certificates
If you wish to create your own self-signed encryption key and certificate, a free
utility – openssl.exe – is available for download over the web at
www.openssl.org. To create your private key and certificate do the following:
1. Go to the directory where you downloaded and extracted openssl.exe to.
2. Run openssl.exe with the following parameters:
openssl req -new -newkey rsa:1024 -days 3653 -nodes -x509
-keyout CA.key -out CA.cer -config openssl.cnf
Note: 1. The command should be entered all on one line (i.e., do not press
[Enter] until all the parameters have been keyed in).
2. If there are spaces in the input, surround the entry in quotes (e.g.,
“ATEN International”).
To avoid having to input information during key generation the following
additional parameters can be used:
/C /ST /L /O /OU /CN /emailAddress.
Examples
openssl req -new -newkey rsa:1024 -days 3653 -nodes -x509
-keyout CA.key -out CA.cer -config openssl.cnf -subj
/C=yourcountry/ST=yourstateorprovince/L=yourlocationor
city/O=yourorganiztion/OU=yourorganizationalunit/
CN=yourcommonname/emailAddress=name@yourcompany.com
openssl req -new -newkey rsa:1024 -days 3653 -nodes -x509
-keyout CA.key -out CA.cer -config openssl.cnf -subj
/C=CA/ST=BC/L=Richmond/O="ATEN International"/OU=ATEN
/CN=ATEN/emailAddress=eservice@aten.com.tw
Importing the Files
After the openssl.exe program completes, two files – CA.key (the private key)
and CA.cer (the self-signed SSL certificate) – are created in the directory that
you ran the program from. These are the files that you upload in the Private
Certificate panel of the Security page (see page 56).
CN9000/CN9600/CN9950 User Manual
148
Troubleshooting
General Operation
Problem Resolution
Erratic operation The CN9000/CN9600/CN9950 needs to be started before
the KVM switch
1. If the CN9000/CN9600/CN9950 is connected to a
KVM switch, make sure to power it on before powering
on the switch.
2. If the KVM switch was started before the CN9000/
CN9600/CN9950, reset or restart the KVM switch.
The CN9000/CN9600/CN9950 needs to be reset (see
Upgrade Main Firmware, page 34, point 1).
I can’t access the CN9000/
CN9600/CN9950, even
though I have specified the
IP address and port number
correctly.
If the CN9000/CN9600/CN9950 is behind a router, the
router’s Port Forwarding (also referred to as Virtual
Server) feature must be configured. See Port Forwarding,
page 140, for details.
Mouse pointer confusion If you find the display of two mouse pointers (local and
remote) to be confusing or annoying, you can use the
Toggle Mouse Display function to shrink the non-
functioning pointer. See page 86 for details.
Mouse movement
unsynchronized
If you find the mouse pointer movement of a connected
PC/server using PS/2 control (CN9000) is not in sync with
your remote mouse operation, you can do the following:
1. On the connected PC/server, turn off “Enhance pointer
precision” in its mouse settings. If the problem persists,
go to Step 2.
2. On the web browser of the CN9000, execute terminal
command “setportatt 1 <n>” to set mouse delay time
by ‘n’ milliseconds. You can start with n = 10, and then
adjust as needed. See Terminal, page 38.
1. This problem may also occur on connected PC/
server using USB mouse control without
absolute coordinate support (CN9600/CN9950).
2. To reset the mouse delay time back to default,
execute terminal command “setportatt 1 0”
Mouse movement
extremely slow
There is too much data being transferred for your
connection to keep up with. Lower the video quality (see
Video Settings, page 93) so that less video data is
transmitted.
Changing Mouse Sync
Mode to Manual makes the
CN9000/CN9600/CN9950
crash.
The CN9000/CN9600/CN9950 has not crashed. You can
wait approximately 5 minutes for normal operations to
resume, or you can reset the CN9000/CN9600/CN9950 to
get it going right away (see Upgrade Main Firmware,
page 34, point 1).
Appendix
149
When I am in a web
browser session, and
making configuration
changes, and I am timed
out, the settings changes I
have made are lost.
If you do not click Apply, the CN9000/CN9600/CN9950 is
not aware that you are working, and times you out.
Without clicking Apply, none of your changes are
recognized. You must click Apply as you go along in
order to have the settings saved on the CN9000/CN9600/
CN9950.
The Windows Client link
does not appear in the
Remote Console Display
when I log in with Firefox.
The Windows Client link requires ActiveX. Since Firefox
does not support ActiveX only the Java Applet is
available.
When the remote server is
running Fedora the mouse
pointer on the remote server
does not move, whether I
am accessing it from the
local console or a local
client computer.
If the remote server is connected with a PS/2 cable, log
into the CN9000/CN9600/CN9950 with a browser; open a
viewer; on the control panel set Mouse DynaSync to
Manual. See page 104 for details.
My ATEN over IP unit is not
listed in the Device List of IP
Installer.
Make sure the Broadcast function is enabled from
your switch or router in order for the auto-discover to
work properly.
Make sure to turn off your firewall and/or antivirus
software temporarily in order for the audio-discover to
work properly.
Make sure the ATEN over IP unit and the PC are
under the same network segment.
Problem Resolution
CN9000/CN9600/CN9950 User Manual
150
Windows
Problem Resolution
When I log in, the browser
generates a CA Root
certificate is not trusted,
or a Certificate Error
response.
1. The certificate’s name is not found on Microsoft’s list of
Trusted Authorities. The certificate can be trusted.
See Trusted Certificates, page 143, for details.
2. You can eliminate this message by importing a certificate
issued by a recognized third party certificate authority
(see Obtaining a CA Signed SSL Server Certificate,
page 56).
After I import the site’s
certificate, I still get a
message warning me
about the site when I log
in.
Certificate security checking noticed a certificate address
mismatch – however the certificate can be trusted. You can
click Continue to the website (not recommended) to go on,
or you can disable mismatch checking. See Mismatch
Considerations, page 145 for a complete explanation of this
topic.
Remote mouse pointer is
out of step.
1. Check the status of the Mouse DynaSync Mode setting
(see Mouse DynaSync Mode, page 104). If it is set to
Automatic, change the setting to Manual and refer to the
information provided.
2. If you are in Manual mode, use the AutoSync feature
(see Video Settings, page 93), to sync the local and
remote monitors.
3. If that does not resolve the problem, use the Adjust
Mouse feature (see Adjust mouse, page 86) to bring the
pointers back in step.
4. If the above fails to resolve the problem, refer to Addi-
tional Mouse Synchronization Procedures, page 154, for
further steps to take.
Part of remote window is
off my monitor.
Use the AutoSync feature (see Video Settings, page 93), to
sync the local and remote monitors.
Virtual Media does not
work.
This problem sometimes arises on older computers. Get the
latest firmware version for your mainboard from the
manufacturer and upgrade your mainboard firmware.
Under Virtual Media, I can
mount an ISO file, but I
cannot access it.
Virtual Media under the WindowsClient only supports ISO
files less than 4G.Bytes. If the ISO file is 4GBytes or greater
it cannot be accessed.
My anti-virus program
reports that there is a
Trojan after I access the
CN9000/CN9600/
CN9950 with my browser
and then open the
Windows Client Viewer.
The Windows Client Viewer uses an ActiveX plugin
(windows.ocx) that some antivirus programs mistakenly see
as a virus or trojan. We have tested our firmware extensively
and found no evidence of a virus or trojan. You can add the
plugin to your antivirus program’s White List and use the
Viewer safely. If you are reluctant to use the Windows Client
Viewer, however, you can simply use the Java Client
Viewer, instead.
Appendix
151
Java
For mouse synchronization problems, see Macros, page 85, Mouse DynaSync
Mode, page 104, and Sun / Linux, page 155. For other problems, see the table
below:
Problem Resolution
Java Applet won't connect to the
CN9000/CN9600/CN9950
1. Java 6 Update 3 or higher must be installed on
your computer.
2. Make sure to include the correct login string
when you specify the CN9000/CN9600/
CN9950's IP address.
3. Close the Java Applet, reopen it, and try again.
I have installed the latest Java
JRE, but I am having performance
and stability problems.
There may be issues with the latest version
because it is so new. Try using a Java version that
is one or two updates earlier than the latest one.
Java Applet performance
deteriorates.
Exit the program and start again.
National language characters
don't appear.
Use the CN9000/CN9600/CN9950’s On-Screen
Keyboard and be sure that the local and remote
computers are set to the same language.
(See The On-Screen Keyboard, page 102.)
When I log in, the browser
generates a CA Root certificate is
not trusted, or a Certificate Error
response.
The certificate’s name is not found on Microsoft’s
list of Trusted Authorities. The certificate can be
trusted. See Trusted Certificates, page 143, for
details.
CN9000/CN9600/CN9950 User Manual
152
Sun Systems
*These solutions work for most common Sun VGA cards. If using them fails
to resolve the problem, consult the Sun VGA card's manual.
Problem Resolution
Video display problems with
HDB15 interface systems (e.g.,
Sun Blade 1000 servers).
1
The display resolution should be set to 1024 x 768:
Under Text Mode:
1. Go to OK mode and issue the following com-
mands:
setenv output-device screen:r1024x768x60
reset-all
Under XWindow:
1. Open a console and issue the following command:
m64config -res 1024x768x60
2. Log out
3. Log in
Video display problems with
13W3 interface systems (e.g.,
Sun Ultra servers).*
The display resolution should be set to 1024 x 768:
Under Text Mode:
1. Go to OK mode and issue the following com-
mands:
setenv output-device screen:r1024x768x60
reset-all
Under XWindow:
1. Open a console and issue the following command:
m64config -res 1024x768x60
2. Log out
3. Log in
The local and remote mouse
pointers do not sync
The default configuration is for the local and remote
mouse pointers to automatically sync when you
connect. Automatic mouse sync only supports USB
mice on Windows and Mac (G4 or higher) systems,
however. You must select Manual as the Mouse
DynaSync Mode choice, and sync the pointers
manually. See Mouse DynaSync Mode, page 104 for
further details.
Appendix
153
Mac Systems
The Log Server
Problem Resolution
The local and remote
mouse pointers do not
sync.
There are two USB I/O settings for the Mac: Mac 1, and
Mac 2 (see Customization, page 67). In general, Mac 1
works with older operating system versions, whereas
Mac 2 works with the newer ones. In some cases,
however, the reverse is true. If you experience pointer
sync problems, try selecting the other mode.
When I log in to the switch
with my Safari browser, it
hangs when I use the
Snapshot feature.
Force close Safari, then reopen it. Don’t use the
Snapshot feature in the future.
To use the Snapshot feature with Safari, upgrade to Mac
OS 10.4.11 and Safari 3.0.4.
Problem Resolution
The Log Server program
does not run.
The Log Server requires the Microsoft Jet OLEDB 4.0
driver in order to access the database.
This driver is automatically installed with Windows ME,
2000 and XP.
For Windows 98 or NT, you will have to go to the
Microsoft download site:
http://www.microsoft.com/data/download.htm
to retrieve the driver file:
MDAC 2.7 RTM Refresh (2.70.9001.0)
Since this driver is used in Windows Office Suite, an
alternate method of obtaining it is to install Windows
Office Suite. Once the driver file or Suite has been
installed, the Log Server will run.
CN9000/CN9600/CN9950 User Manual
154
Additional Mouse Synchronization Procedures
If the mouse synchronization procedures mentioned in the manual fail to
resolve mouse pointer problems for particular computers, try the following:
Windows:
Note: In order for the local and remote mouses to synchronize, you must use
the generic mouse driver supplied with the MS operating system. If you
have a third party driver installed - such as one supplied by the mouse
manufacturer - you must remove it.
1. Windows 2000:
a) Open the Mouse Properties dialog box (Control Panel
→
Mouse
→
Mouse Properties)
b) Click the Motion tab
c) Bring the mouse speed to the middle position (6 units in from the left)
d) Set the mouse acceleration to None
2. Windows XP / Windows Server 2003 / Windows 7 / Windows 8 /
Windows 10:
a) Open the Mouse Properties dialog box (Control Panel
→
Mouse)
(For Windows 10, click Start
→
Devices
→
Mouse
→
Additional
mouse options)
Appendix
155
b) Click the Pointer Options tab
c) Bring the mouse speed to the middle position (6 units in from the left)
d) Disable Enhance Pointer Precision
3. Windows ME:
Set the mouse speed to the middle position; disable mouse acceleration
(click Advanced to get the dialog box for this).
4. Windows NT / Windows 98 / Windows 95:
Set the mouse speed to the slowest position.
Sun / Linux
Open a terminal session and issue the following command:
Sun: xset m 1
Linux: xset m 0
or
xset m 1
(If one does not help, try the other.)
CN9000/CN9600/CN9950 User Manual
156
Virtual Media Support
WinClient ActiveX Viewer / WinClient AP
IDE CDROM/DVD-ROM Drives – Read Only
IDE Hard Drives – Read Only
USB CD ROM/DVD-ROM Drives – Read Only
USB Hard Drives – Read/Write*
USB Flash Drives – Read/Write*
USB Floppy Drives – Read/Write
*These drives can be mounted either as Drives or Removable Disks (see
Virtual Media, page 98). Mounting them as removable disks allow
booting the remote server if the disk contains a bootable OS. In addition,
if the disk contains more than one partition, the remote server can access
all the partitions.
ISO Files – Read Only
Folders – Read/Write
Smart Card Readers
Java Applet Viewer / Java Client AP
ISO Files – Read Only
Folders – Read/Write
Note: 1. The Java Client supports Virtual Media in the same way as WinClient
does – however, the account should have Administrator level
privilege.
2. Folder mapping uses a FAT16 file system, so there is a 2G limitation.
Virtual Media only supports ISO files less than 4G.
Appendix
157
Administrator Login Failure
If you are unable to perform an Administrator login (because the Username and
Password information has become corrupted, or you have forgotten it, for
example), there is a procedure you can use to clear the system database
information.
To clear the system database information, do the following:
1. Power off the CN9000/CN9600/CN9950, disconnect the power cord from
its inlet, and remove its housing.
2. Use a jumper cap to short the jumper on the mainboard labeled J13.
3. Power on the switch.
4. When the front panel LEDs flash, power off the switch.
5. Remove the jumper cap from J13.
6. Close the housing and power on the CN9000/CN9600/CN9950.
After you clear and reset the system database, you can use the default
Username and Password (see page 26, and page 78) to log in.
J13
Device Front View
Reset Button
Power LED
Device Rear View
Power Jacks
Device Side View
CN9000/CN9600/CN9950 User Manual
158
Specifications
CN9000
Connectors
Console Ports 2 x USB Type-A Female (White)
1 x VGA Female (Blue)
1 x 3.5 mm Audio Jack Female (Green)
1 x 3.5 mm Audio Jack Female (Pink)
KVM Ports 1 x SPHD / VGA Female (Yellow)
1 x 3.5 mm Audio Jack Female (Green)
1 x 3.5 mm Audio Jack Female (Pink)
LAN Ports 2 x RJ-45 Female
Virtual Media 1 x USB Mini-B Female
Power 2 x DC Jack
Serial Port 2 x RJ-45 Female
Control Port 1 x PS/2 Female
Switches
Reset 1 x Semi-recessed pushbutton (Black)
Emulation
Keyboard/Mouse PS/2, USB
LEDs
Power 2 (Green)
Video
Local Console & Remote up to 1920 x 1200 @ 60 Hz
Power Consumption
DC 5 V: 6.73 W: 36 BTU
Environment
Operating Temperature 0 – 50 ºC (CN9000)
0 – 40 ºC (Power Adapter)
Storage Temperature –20 – 60 ºC
Humidity 0 – 80% RH, Non-condensing
Appendix
159
CN9600
Physical Properties
Housing Metal
Weight 0.86 kg (1.90 lb)
Dimensions (L x W x H) 20.00 x 15.41 x 2.85 cm (7.87 x 6.07 x 1.12 in.)
Control Terminal
Relay Contact
Ratings
Maximum Switching Power: 30 W, 37.5 V A
Maximum Switching Voltage: 220 V DC, 250 V
AC
Maximum Switching / Carrying Current: 1 A
Load 30 V DC, 1 A, operations at 20 ºC, 1 Hz
125 V AC, 0.3 A, operations at 20 ºC, 1 Hz
Digital Input 5 – 24 V
Connectors
Console Ports 2 x USB Type-A Female (White)
1 x DVI-D Female (White)
1 x 3.5 mm Audio Jack Female (Green)
1 x 3.5 mm Audio Jack Female (Pink)
KVM Ports 1 x USB Type-B Female (White)
1 x DVI-D Female (White)
1 x 3.5 mm Audio Jack Female (Green)
1 x 3.5 mm Audio Jack Female (Pink)
LAN Ports 2 x RJ-45 Female
Virtual Media 1 x USB Mini-B Female
Power 2 x DC Jack
Serial Port 2 x RJ-45 Female
Control Port 1 x PS/2 Female
Switches
Reset 1 x Semi-recessed pushbutton (Black)
CN9000/CN9600/CN9950 User Manual
160
Emulation
Keyboard/Mouse USB
LEDs
Power 1 (Green)
Video
Local Console & Remote 1920 x 1200 @ 60 Hz
Power Consumption
DC 5 V: 5.55 W: 30 BTU
Environment
Operating Temperature 0 – 50 ºC (CN9600)
0 – 40 ºC (Power Adapter)
Storage Temperature –20 – 60 ºC
Humidity 0 – 80% RH, Non-condensing
Physical Properties
Housing Metal
Weight 0.84 kg (1.85 lb)
Dimensions (L x W x H) 20.00 x 15.49 x 2.85 cm (7.87 x 6.1 x 1.12 in.)
Appendix
161
CN9950
Connectors
Console Ports 2 x USB Type-A Female (White)
1 x DisplayPort Female (Black)
1 x 3.5 mm Audio Jack Female (Green)
1 x 3.5 mm Audio Jack Female (Pink)
KVM Ports 1 x USB Type-B Female (White)
1 x DisplayPort Female (Black)
1 x 3.5 mm Audio Jack Female (Green)
1 x 3.5 mm Audio Jack Female (Pink)
LAN Ports 2 x RJ-45 Female
Virtual Media 1 x USB Mini-B Female
Power 2 x DC Jack
Serial Port 2 x RJ-45 Female
Control Port 1 x PS/2 Female
Switches
Reset 1 x Semi-recessed pushbutton (Black)
Emulation
Keyboard/Mouse USB
LEDs
Power 2 (Green)
Video
Local Console & Remote 4096 x 2160 @ 30 Hz
Power Consumption
DC 5 V: 9.79 W: 50 BTU
Environment
Operating Temperature 0 – 50 ºC (CN9950)
0 – 40 ºC (Power Adapter)
Storage Temperature –20 – 60 ºC
Humidity 0 – 80% RH, Non-condensing
CN9000/CN9600/CN9950 User Manual
162
Physical Properties
Housing Metal
Weight 0.85 kg (1.87 lb)
Dimensions (L x W x H) 20.00 x 14.93 x 2.85 cm (7.87 x 5.88 x 1.12 in.)
Control Terminal
Relay Contact
Ratings
Maximum Switching Power: 30 W, 37.5 V A
Maximum Switching Voltage: 220 V DC, 250 V
AC
Maximum Switching / Carrying Current: 1 A
Load 30 V DC, 1 A, operations at 20 ºC, 1 Hz
125 V, AC, 0.3 A, operations at 20 ºC, 1 Hz
Digital Input 5 – 24 V
Appendix
163
Limited Warranty
ATEN warrants its hardware in the country of purchase against flaws in
materials and workmanship for a Warranty Period of two [2] years (warranty
period may vary in certain regions/countries) commencing on the date of
original purchase. This warranty period includes the LCD panel of ATEN LCD
KVM switches. Select products are warranted for an additional year (see A+
Warranty for further details). Cables and accessories are not covered by the
Standard Warranty.
What is covered by the Limited Hardware Warranty
ATEN will provide a repair service, without charge, during the Warranty
Period. If a product is detective, ATEN will, at its discretion, have the option
to (1) repair said product with new or repaired components, or (2) replace the
entire product with an identical product or with a similar product which fulfills
the same function as the defective product. Replaced products assume the
warranty of the original product for the remaining period or a period of 90 days,
whichever is longer. When the products or components are replaced, the
replacing articles shall become customer property and the replaced articles
shall become the property of ATEN.
To learn more about our warranty policies, please visit our website:
http://www.aten.com/global/en/legal/policies/warranty-policy/
© Copyright 2021 ATEN® International Co., Ltd.
Released: 2021-08-04
ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved.
All other brand names and trademarks are the registered property of their respective owners.