Table of Contents
ATEN CS1794-AT-E User Manual
Displayed below is the user manual for CS1794-AT-E by ATEN which is a product in the KVM Switches category. This manual has pages.
Related Manuals
CS1792 / CS1794
2/4-Port USB 2.0 HDMI KVMP™ Switch
User Manual
CS1792 / CS1794 User Manual
ii
Compliance Statements
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE
STATEMENT
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
The device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
FCC Caution
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate this equipment.
Warning
Operation of this equipment in a residential environment could cause radio
interference.
Achtung
Der Gebrauch dieses Geräts in Wohnumgebung kann Funkstörungen
verursachen.
KCC Statement
CS1792 / CS1794 User Manual
iii
Industry Canada Statement
This Class A digital apparatus complies with Canadian ICES-003.
HDMI Trademark Statement
The terms HDMI, HDMI High-Definition Multimedia Interface, and the
HDMI Logo are trademarks or registered trademarks of HDMI Licensing
Administrator, Inc.
RoHS
This product is RoHS compliant.
CS1792 / CS1794 User Manual
iv
About this Manual
This User Manual is provided to help you get the most from your system. It
covers all aspects of installation, configuration and operation. An overview of
the information found in the manual is provided below.
Chapter 1, Introduction, introduces you to the CS1792 / CS1794 system.
Its purpose, features and benefits are presented, and its front and back panel
components are described.
Chapter 2, Hardware Setup, describes how to set up your installation.
Diagrams showing the necessary steps are provided.
Chapter 3, Basic Operation, explains the fundamental concepts involved
in operating the CS1792 / CS1794.
Chapter 4, Keyboard Port Operation, details all of the concepts and
procedures involved in the Hotkey operation of your CS1792 / CS1794
installation.
Chapter 5, The Firmware Upgrade Utility, explains how to use this utility
to upgrade the CS1792 / CS1794's firmware with the latest available versions.
An Appendix, provides specifications and other technical information
regarding the CS1792 / CS1794.
Conventions
This manual uses the following conventions:
Monospaced Indicates text that you should key in.
[ ] Indicates keys you should press. For example, [Enter] means to
press the Enter key. If keys need to be chorded, they appear
together in the same bracket with a plus sign between them:
[Ctrl+Alt].
1. Numbered lists represent procedures with sequential steps.
♦Bullet lists provide information, but do not involve sequential steps.
>Indicates selecting the option (on a menu or dialog box, for
example), that comes next. For example, Start
>
Run means to
open the Start menu, and then select Run.
Indicates critical information.
CS1792 / CS1794 User Manual
v
Package Contents
The CS1792 / CS1794 package consists of:
1 CS1792 / CS1794 USB 2.0 HDMI KVMP Switch
2 custom HDMI KVM cable sets (CS1792)
4 custom HDMI KVM cable sets (CS1794)
1 firmware upgrade cable
1 power adapter
1 user instructions*
Check to make sure that all the components are present and that nothing got
damaged in shipping. If you encounter a problem, contact your dealer.
Read this manual thoroughly and follow the installation and operation
procedures carefully to prevent any damage to the unit, and/or any of the
devices connected to it.
*Features may have been added to the CS1792 / CS1794 since this manual
was printed. Please visit our website to download the most up-to-date version
of the manual.
CS1792 / CS1794 User Manual
vi
Product Information
For information about all ATEN products and how they can help you connect
without limits, visit ATEN on the Web or contact an ATEN Authorized
Reseller. Visit ATEN on the Web for a list of locations and telephone numbers:
User Information
Online Registration
Be sure to register your product at our online support center:
Telephone Support
For telephone support, call this number:
International http://www.aten.com
North America http://www.aten-usa.com
International http://eservice.aten.com
International 886-2-8692-6959
China 86-400-810-0-810
Japan 81-3-5615-5811
Korea 82-2-467-6789
North America 1-888-999-ATEN ext 4988
1-949-428-1111
CS1792 / CS1794 User Manual
vii
User Notice
All information, documentation, and specifications contained in this manual
are subject to change without prior notification by the manufacturer. The
manufacturer makes no representations or warranties, either expressed or
implied, with respect to the contents hereof and specifically disclaims any
warranties as to merchantability or fitness for any particular purpose. Any of
the manufacturer's software described in this manual is sold or licensed as is.
Should the programs prove defective following their purchase, the buyer (and
not the manufacturer, its distributor, or its dealer), assumes the entire cost of all
necessary servicing, repair and any incidental or consequential damages
resulting from any defect in the software.
The manufacturer of this system is not responsible for any radio and/or TV
interference caused by unauthorized modifications to this device. It is the
responsibility of the user to correct such interference.
The manufacturer is not responsible for any damage incurred in the operation
of this system if the correct operational voltage setting was not selected prior
to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS
CORRECT BEFORE USE.
CS1792 / CS1794 User Manual
viii
Contents
Compliance Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Chapter 1.
Introduction
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Computers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
LED Status Panel Detail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 2.
Hardware Setup
Cable Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installation Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Chapter 3.
Basic Operation
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Manual Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Hot Plugging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Powering Off and Restarting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Port ID Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 4.
Keyboard Port Operation
Port Switching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Cycling Through the Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Going Directly to a Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Auto Scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Hotkey Setting Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CS1792 / CS1794 User Manual
ix
Invoking HSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Alternate HSM Invocation Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Alternate Port Switching Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Keyboard Operating Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
List Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
USB Reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Hotkey Beeper Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Disable Port Switching Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Firmware Upgrade Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Restore Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Video DynaSync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Mouse Emulation Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
SPC Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Power on Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
HSM Summary Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Chapter 5.
The Firmware Upgrade Utility
Before you Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Starting the Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Upgrade Succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Upgrade Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Appendix
Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
International. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Mac Keyboard Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Factory Default Hotkey Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
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1
Chapter 1
Introduction
Overview
The CS1792 / CS1794 HDMI USB 2.0 KVMP Switch charts a revolutionary
new direction in KVM switch functionality by combining a 2-port (CS1792) or
4-port (CS1794) switch with a 2-port USB 2.0 hub. In addition, the CS1792 /
CS1794’s interface for a HDMI monitor enables effortless HDMI signal
switching using a single high-definition display as well as integrated multi-
channel audio.
As a KVM switch, the CS1792 / CS1794 HDMI USB 2.0 KVMP Switch
allows users to access 2/4 computers from a single USB keyboard, USB mouse,
and HDMI monitor console. As a USB hub, it permits each computer to access
connected peripherals on a one-computer-at-a-time basis.
The CS1792 / CS1794’s independent switching feature allows the KVM focus
to be one computer while the USB peripheral focus is on another. This
eliminates the need to purchase a separate USB hub as well as the need to
purchase separate stand-alone peripheral sharers.
The CS1792 / CS1794 further improves on previous designs with HDMI (High
Definition Multimedia Interface) connectors, and the transfer of keyboard and
mouse data to the computers via a fast, reliable USB connection. HDMI
supports digital input (flat panel displays, data projectors, plasma displays,
digital TVs and set-top boxes). Therefore, when all the displays and peripherals
are connected to the CS1792 / CS1794, you simply select which source you
want to view on the console displays by either of the two convenient access
methods: port selection pushbuttons located on the unit’s front panel, or hotkey
combinations entered from the console keyboard.
Recognizing the increased importance of digital audio, the CS1792 / CS1794’s
HDMI interface integrates multi-channel audio support that allows users to
experience high-definition audio such as Dolby True HD and DTS HD Master
Audio. Furthermore, a single microphone can provide audio input to each of
the computers, and you can listen to the audio output of each computer on a
single set of speakers (on a one-at-a-time basis). As with the USB peripherals,
the audio focus can be independent of the KVM focus.
Setup is fast and easy; simply plug cables into their appropriate ports. There is
no software to configure, no installation routines, and no incompatibility
CS1792 / CS1794 User Manual
2
problems. Since the CS1792 / CS1794 intercepts keyboard input directly, it
will work on Microsoft Windows, Linux, and Mac platforms.
With its unique design and innovative features, the CS1792 / CS1794 HDMI
USB 2.0 KVMP Switch provides both style and functionality for the SOHO
environment. Allowing you to switch seamlessly between up to four HDMI-
enabled PCs, and share USB peripherals and high-definition audio from a
single console, the CS1792 / CS1794 is ideal for multimedia applications, and
offers the ultimate in space-saving, streamlined KVM technology for the
desktop.
Chapter 1. Introduction
3
Features
2/4-port HDMI USB 2.0 KVMP Switch
One USB console controls two (CS1792) or four (CS1794) HDMI-
interface computers and two additional USB devices
2-port USB 2.0 hub built in
Fully compliant with the USB 2.0 specification
Independent switching of KVM, USB peripheral, and audio focus
HDMI digital monitor support – fully compliant with HDMI; also HDCP
compliant
Dolby True HD and DTS HD Master Audio support
Superior video quality – supports 480i, 480p, 720p, 1080i, and 1080p
(1920 x 1200)
Supports widescreen resolutions
Computer selection via front panel pushbuttons and hotkeys
Multiplatform support – Windows 2000/XP/Vista, Linux, and Mac
Console mouse port emulation/bypass feature supports most mouse
drivers and multifunction mice
Video DynaSync – stores the console monitors EDID (Extended Display
Identification Data) to optimize display resolution
Power on detection – if one of the computers is powered off, the CS1792 /
CS1794 will automatically switch to the next powered-on computer
Complete keyboard emulation for error-free booting
Mac keyboard support and emulation*
Auto Scan Mode for monitoring all computers and HDMI devices
Firmware Upgradable
*1. PC keyboard combinations emulate Mac keyboards.
2. Mac keyboards only work with their own computers
CS1792 / CS1794 User Manual
4
Requirements
Console
A HDMI compatible monitor capable of the highest possible resolution
A USB mouse
A USB keyboard
Microphone and speakers (optional)
Computers
The following must be available on each computer:
An HDMI port
Note: The quality of the display is affected by the quality of the display
card. For best results, we recommend you purchase a high quality
product.
USB Type-A port
Audio ports (optional)
Cables
Two (CS1792) or four (CS1794) custom HDMI KVM cable sets are provided
with this package.
Note: If the console monitor has built-in speakers and supports audio through
its HDMI interface, the speaker connectors on the console ends of the
HDMI cable sets do not need to be used. The microphone jack should
be connected to the appropriate location.
Chapter 1. Introduction
5
Operating Systems
Supported operating systems are shown in the table, below:
OS Version
Windows 2000 and higher
Linux RedHat 6.0 and higher
SuSE 8.2 and higher
UNIX FreeBSD 3.51 and higher
Novell Netware 6.0 and higher
Mac OS 9 and higher
CS1792 / CS1794 User Manual
6
Components
Front View
LED Status Panel Detail
Note: The CS1794 has been used in these illustrations. The components of the
CS1792 are identical, except that the CS1792 has only two port
selection pushbuttons on the front panel and two KVM port sections on
the rear panel.
1
2
4
3
5
Chapter 1. Introduction
7
No. Component Description
1
LED status
panel
This panel contains LED icons that light to indicate mode and port
status. The Mode and Port Selection Pushbuttons each have three
corresponding LED icons that represent audio, KVM, and USB status.
Mode Selection LEDs
The KVM LED icon is a monitor.
Port Selection LEDs
The KVM LED icon is the port
number.
2
mode selection
pushbutton
This pushbutton allows you to cycle through the three modes of focus –
KVM, audio, and USB.
3
port selection
pushbuttons
For manual port selection (see Manual Switching, page 13):
To bring complete focus (audio, KVM, and USB) to a computer,
either, a) press the port selection pushbutton that corresponds to that
computer; or b) press the mode pushbutton once (the mode pushbut-
ton’s three icons light up) and then press the port selection pushbut-
ton that corresponds to that computer. All three port icons light up.
To bring only the KVM focus to a computer, press the mode pushbut-
ton twice (the mode pushbutton’s KVM icon lights up), and then press
the port selection pushbutton that corresponds to that computer. The
port’s KVM icon (the port number) lights up.
To bring only the audio focus to a computer, press the mode push-
button three times (the mode pushbutton’s audio icon lights up), and
then press the port selection pushbutton that corresponds to that
computer. The port’s audio icon lights up.
To bring only the USB focus to a computer, press the mode pushbut-
ton four times (the mode pushbutton’s USB icon lights up), and then
press the port selection pushbutton that corresponds to that computer.
The port’s USB icon lights up.
Press and hold port selection pushbuttons 1 and 2 simultaneously for
2 seconds to start Auto Scan Mode (see Auto Scanning, page 19)
4
console audio
ports
Your speakers and microphone plug in here.
5
USB 2.0
peripheral port
USB 2.0 peripherals (printers, scanners, etc.) plug into this port.
Audio KVM USB
Audio KVM USB
CS1792 / CS1794 User Manual
8
Rear View
*If the Console monitor has built-in speakers and supports audio through
its HDMI interface, separate speakers do not need to be used.
No. Component Description
1
firmware upgrade port The firmware upgrade cable that transfers the firmware
upgrade data from the administrator’s computer to the CS1792
/ CS1794 plugs into this connector. See Chapter 5 for firmware
upgrading details.
2
USB console ports Your USB keyboard and mouse plug in here.
3
console analog audio
ports
The cables from your microphone and speakers plug in here.
Each connector is marked with an appropriate icon.*
4
KVM port section The cables that link the CS1792 / CS1794 to your computers
plug in here. Each KVM port is comprised of a microphone
jack, speaker jack, USB type B socket, and an HDMI
connector.
5
power jack The power adapter cable plugs into this jack.
6
USB 2.0 peripheral port USB 2.0 peripherals (printers, scanners, etc.) can plug into
this port.
7
console monitor port The cable from your HDMI monitor plugs in here.
CONSOLE
12 3 4
5 6 7
9
Chapter 2
Hardware Setup
Cable Connection
Note: 1. If the console monitor has built-in speakers and supports audio
through its HDMI interface, separate speakers do not need to be used.
2. If the computers in your installation fully support HDMI, the speaker
connectors on the custom HDMI KVM cable sets do not need to be
used.
3. If after connecting all your devices to the switch, the USB mouse and/
or keyboard do not work, you must disable Mouse Emulation Control
(see Mouse Emulation Control, page 24).
To set up your CS1792 / CS1794 installation, refer to the installation diagram
on page 11 (the numbers in the diagrams correspond to the steps, below), and
do the following:
1. Plug your USB keyboard and USB mouse into the USB console ports
located on the unit’s rear panel.
2. Plug your HDMI monitor into the console HDMI port located on the unit’s
rear panel.
3. If you are using separate speakers and microphone, plug them into the
console analog audio ports on the unit’s rear panel.
1. Important safety information regarding the placement of this
device is provided on page 33. Please review it before
proceeding.
2. To prevent damage to your installation from power surges or
static electricity. It is important that all connected devices are
properly grounded.
3. Make sure that the power to all devices connected to the
installation is turned off. You must unplug the power cords of
any computers that have the Keyboard Power On function.
CS1792 / CS1794 User Manual
10
4. Using the custom HDMI KVM cable set, plug the HDMI cable connectors
and accompanying USB connectors their corresponding sockets on the
rear of the switch.
5. At the other end of the cable, plug the HDMI and USB cables into their
respective ports on the computer.
6. Plug your USB peripherals into the USB Type-A sockets (one is located
on the front; the second is located on the rear).
7. Power on the monitor.
8. Plug the power adapter that came with the CS1792 / CS1794 package into
an AC power source, then plug the power adapter cable into the switch’s
power jack.
9. Power on the computers.
Note: Make sure the computers and devices that the CS1792 / CS1794
connects to are also properly grounded.
Chapter 2. Hardware Setup
11
Installation Diagram
4
6
8
5
1
6
2
CONSOLE
Custom KVM Cable Set
3
CS1792 / CS1794 User Manual
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13
Chapter 3
Basic Operation
Overview
There are two convenient methods to access the computers: Manual – which
involves pressing the mode and port selection pushbuttons located on the unit’s
front panel; and Hotkey – which involves entering combinations from the
keyboard. Hotkey port selection is discussed in the next chapter.
Manual Switching
The Mode selection pushbutton and the pushbuttons that correspond to each
port have three icons – KVM, audio, and USB. The icons on the mode
pushbutton light up when the mode pushbutton is pressed to indicate cycling
through the corresponding KVM, audio, and USB modes.
The icons on the port selection pushbuttons light up to indicate the current
status of the computer that corresponds to that port. For example, if the audio
icon is lit up above the port 3 selection pushbutton, this indicates that the
computer attached to port 3 currently has the audio focus.
For manual port selection:
To bring complete focus (audio, KVM, and USB) to a computer, either, a)
press the port selection pushbutton that corresponds to that computer; or b)
press the mode pushbutton once (the mode pushbutton’s three icons light
up) and then press the port selection pushbutton that corresponds to that
computer. All three port icons light up.
To bring only the KVM focus to a computer, press the mode pushbutton
twice (the mode pushbutton’s KVM icon lights up), and then press the port
selection pushbutton that corresponds to that computer. The port’s KVM
icon (the port number) lights up.
To bring only the audio focus to a computer, press the mode pushbutton
three times (the mode pushbutton’s audio icon lights up), and then press
the port selection pushbutton that corresponds to that computer. The port’s
audio icon lights up.
(Continues on next page.)
CS1792 / CS1794 User Manual
14
(Continued from previous page.)
To bring only the USB focus to a computer, press the mode pushbutton
four times (the mode pushbutton’s USB icon lights up), and then press the
port selection pushbutton that corresponds to that computer. The port’s
USB icon lights up.
Press and hold port selection pushbuttons 1 and 2 simultaneously for 2
seconds to start Auto Scan Mode, see Auto Scanning, page 19 for details.
Note: Press and release either port selection pushbutton to stop Auto Scan
Mode. The KVM focus goes to the computer attached to the
corresponding port of the pushbutton you pressed.
Hot Plugging
The CS1792 / CS1794 supports USB hot plugging – components can be
removed and added back into the installation by unplugging their cables from
the USB hub ports without the need to shut the unit down.
Chapter 3. Basic Operation
15
Powering Off and Restarting
If it becomes necessary to Power Off the unit, before starting it back up you
must do the following:
1. Shut down all the computers that are attached to the switch.
2. Unplug the switch’s power adapter cable.
3. Wait 10 seconds, then plug the switch’s power adapter cable back in.
4. After the switch is up, Power On the computers.
Port ID Numbering
Each KVM port on the CS1792 / CS1794 switch is assigned a port number (1
and 2 for the CS1792); 1, 2, 3, and 4 for the CS1794). The port numbers are
marked on the rear panel of the switch (see Rear View, page 8 for details).
The Port ID of a computer is derived from the KVM port number it is
connected to. For example, a computer connected to KVM port 2 has a Port ID
of 2.
The Port ID is used to specify which computer gets the KVM USB peripheral,
and audio focus with the Hotkey port selection method (see Going Directly to
a Port, page 18 for details).
CS1792 / CS1794 User Manual
16
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17
Chapter 4
Keyboard Port Operation
The CS1792 / CS1794 provides an extensive, easy-to-use hotkey function that
makes it convenient to control and configure your KVM installation from the
keyboard. Hotkeys provide asynchronous (independent) switching of the
KVM, USB hub and audio focus. With the CS1792, you can give one computer
the KVM console focus and the other the USB or audio focus. With the
CS1794, you can give one computer the KVM focus, another the USB hub
focus, and the other two the audio focus, for example.
Port Switching
All port switches begin with tapping the Scroll Lock key twice. The tables
below describe the actions that each combination performs.
Note: If using the Scroll Lock key conflicts with other programs running on
the computer, the Ctrl key can be used, instead. See Alternate HSM
Invocation Keys, page 21, for details.
Cycling Through the Ports
Hotkey Action
[Scroll Lock] [Scroll Lock]
[Enter]
Brings the KVM, USB hub, and audio focus from the
port that currently has the KVM focus to the next port on
the installation (1 to2; 2 to 1 for the CS1792; and 1 to 2;
2 to 3; 3 to 4; 4 to 1 for the CS1794).
[Scroll Lock] [Scroll Lock]
[K] [Enter]
Brings only the KVM focus from the port that currently
has it to the next port on the installation. The USB and
audio focus remain where they are.
[Scroll Lock] [Scroll Lock]
[U] [Enter]
Brings only the USB hub focus from the port that
currently has it to the next port on the installation. The
KVM and audio focus remain where they are.
[Scroll Lock] [Scroll Lock]
[S] [Enter]
Brings only the audio focus from the port that currently
has it to the next port on the installation. The KVM and
USB hub focus remain where they are.
CS1792 / CS1794 User Manual
18
Going Directly to a Port
Note: The n stands for the computer’s Port ID number (1, 2, 3, or 4). See Port
ID Numbering, page 15, for details. Replace the n with the appropriate
Port ID when entering hotkey combinations.
Hotkey Action
[Scroll Lock] [Scroll Lock]
[n] [Enter]
Brings the KVM, USB hub, and audio focus to the
computer attached to the port corresponding to the
specified Port ID.
[Scroll Lock] [Scroll Lock]
[n] [K] [Enter]
Brings only the KVM focus to the computer attached to
the specified port. The USB hub and audio focus remain
where they are.
[Scroll Lock] [Scroll Lock]
[n] [U] [Enter]
Brings only the USB hub focus to the computer
attached to the specified port. The KVM and audio focus
remain where they are.
[Scroll Lock] [Scroll Lock]
[n] [S] [Enter]
Brings only the audio focus to the computer attached to
the specified port. The KVM and USB hub focus remain
where they are.
[Scroll Lock] [Scroll Lock]
[n] [K] [U] [Enter]
Brings the KVM and USB hub focus to the computer
attached to the specified port. The audio focus remains
where it is.
[Scroll Lock] [Scroll Lock]
[n] [K] [S] [Enter]
Brings the KVM and audio focus to the computer
attached to the specified port. The USB hub focus
remains where it is.
[Scroll Lock] [Scroll Lock]
[n] [U] [S] [Enter]
Brings the USB hub and audio focus to the computer
attached to the specified port. The KVM focus remains
where it is.
Chapter 4. Keyboard Port Operation
19
Auto Scanning
The CS1792 / CS1794’s Auto Scan feature automatically cycles the KVM
focus through the computer ports at regular intervals. This allows you to
monitor the computer activity without having to take the trouble of switching
from port to port manually. See the table below for details.
Note: 1. The n stands for the number of seconds that the CS1792 / CS1794
should dwell on a port before moving on to the next. Replace the n
with a number between 1 and 99 when entering this hotkey
combination.
2. While Auto Scan Mode is in effect, ordinary keyboard and mouse
functions are suspended – only Auto Scan Mode compliant
keystrokes and mouse clicks can be input. You must exit Auto Scan
Mode in order to regain normal control of the console.
3. Although the video focus switches from port to port, the keyboard,
mouse, and USB focus do not switch. They stay at the port they were
on when Auto Scanning started.
Hotkey Action
[Scroll Lock] [Scroll
Lock] [A] [Enter]
Invokes Auto Scan. The KVM focus cycles from port to port
at 5 second intervals. This is the Default setting.
[Scroll Lock] [Scroll
Lock] [A] [n] [Enter]
The KVM focus cycles from port to port at n second intervals.
CS1792 / CS1794 User Manual
20
Hotkey Setting Mode
Hotkey Setting Mode is used to set up your CS1792 / CS1794 switch
configuration. All operations begin with invoking Hotkey Setting Mode
(HSM).
Invoking HSM
To invoke HSM do the following:
1. Press and hold down [Num Lock].
2. Press and release [-].
3. Release [Num Lock].
Note: There is an alternate key combination to invoke HSM. See below for
details.
When HSM is active, the Caps Lock, and Scroll Lock LEDs flash in succession
to indicate that HSM is in effect. They stop flashing and revert to normal status
when you exit HSM.
Ordinary keyboard and mouse functions are suspended – only Hotkey
compliant keystrokes and mouse clicks (described in the sections that follow),
can be input.
At the conclusion of some hotkey operations, you automatically exit hotkey
mode. With some operations, you must exit manually. To exit HSM manually,
press the Esc key, or the Spacebar.
Chapter 4. Keyboard Port Operation
21
Alternate HSM Invocation Keys
An alternate set of HSM invocation keys is provided in case the default set
conflicts with programs running on the computers.
To switch to the alternate HSM invocation set, do the following:
1. Invoke HSM (see page 20).
2. Press and release [H].
The HSM invocation keys become the Ctrl key (instead of Num Lock) and
the F12 key (instead of minus).
Note: This procedure is a toggle between the two methods. To revert back
to the original HSM invocation keys, invoke HSM, then press and
release the H key again.
Alternate Port Switching Keys
The port switching activation keys can be changed from tapping the Scroll
Lock key twice ([Scroll Lock] [Scroll Lock]) to tapping the Ctrl key twice. To
change the port switching activation keys, do the following:
1. Invoke HSM (see page 20).
2. Press and release [T].
Note: This procedure is a toggle between the two methods. To revert back
to the original [Scroll Lock] [Scroll Lock] method, invoke HSM,
then press and release the T key again.
CS1792 / CS1794 User Manual
22
Keyboard Operating Platform
The CS1792 / CS1794’s default port configuration is for a PC compatible
keyboard operating platform. If your console uses a PC compatible keyboard
and you have a Mac attached to a port, for example, you can change the port’s
keyboard operating platform configuration so that the PC compatible keyboard
emulates the Mac keyboard. The procedure is as follows:
1. Bring the KVM focus to the port you want to set.
2. Invoke HSM (see page 20).
3. Press and release the appropriate Function key (see table below). After
completing this procedure, you automatically exit HSM.
List Switch Settings
To see a listing of the current switch settings, do the following:
1. Open a text editor or word processor and place the cursor in the page
window.
2. Invoke HSM (see page 20).
3. Press and release [F4] to display the settings.
USB Reset
If the USB loses focus and needs to be reset, do the following:
1. Invoke HSM (see page 20).
2. Press and release [F5]
Function Key Operation
[F2] Enables Mac keyboard emulation, see Mac Keyboard
Emulation, page 39, for details.
[F10] Automatically detects and sets the keyboard operating
platform.
Chapter 4. Keyboard Port Operation
23
Hotkey Beeper Control
The Beeper can be hotkey toggled On and Off. To toggle the Beeper, do the
following:
1. Invoke HSM (see page 20
).
2. Press and release [B].
The Beeper toggles On or Off.
Disable Port Switching Keys
To disable the Port Switching Keys ([Scroll Lock] [Scroll Lock] / [Ctrl] [Ctrl]),
do the
following:
1. Invoke HSM (see page 20).
2. Press [X] [Enter].
Note: This procedure is a toggle. To enable the Port Switching keys repeat
steps 1 and 2.
Firmware Upgrade Mode
To set the CS1792 / CS1794 to Firmware Upgrade Mode, do the following:
1. Invoke HSM (see page 20).
2. Key in: upgrade
3. Press [Enter].
The front panel LEDs flash to indicate Firmware Upgrade Mode is in
effect.
Note: To exit Firmware Upgrade Mode, you must power off the switch.
Restore Default Settings
To reset the CS1792 / CS1794 to its default hotkey settings, do the following:
1. Invoke HSM (see page 20).
2. Press [R] [Enter].
All hotkey settings return to the factory default settings.
CS1792 / CS1794 User Manual
24
Video DynaSync
To invoke Video DynaSync so the CS1792 / CS1794 stores the console
monitor’s EDID (Extended Display Identification Data) to optimize display
resolution, do the following:
1. Invoke HSM (see page 20)
2. Press [D]
Mouse Emulation Control
Mouse Emulation Control is used on the switch to mimic the connection
between a computer, mouse and keyboard. Some USB multi-button mice and
multimedia keyboards will not work with Mouse Emulation Control enabled,
and you must disable it for them to work. To toggle between mouse emulation
enabled and disabled, do the following:
1. Invoke HSM (see page 20
).
2. Press [M].
SPC Mode
To set the keyboard/mouse to use SPC mode so that it can work under special
operating systems as a standard (104 key) keyboard/mouse, do the following:
1. Invoke HSM (see page 20).
2. Press [F1].
Power on Detection
With Power on Detection if the focus computer is powered off, the switch will
automatically switch to the next powered-on computer. Power on Detection
can be enabled or disabled. The default setting is enabled. To disable Power on
Detection, do the following:
1. Invoke HSM (see page 20).
2. Press [E].
This setting is a toggle. Repeat to enable.
Chapter 4. Keyboard Port Operation
25
HSM Summary Table
After invoking HSM (see page 20), key in one of the following keys to perform
the corresponding function:
Key Function
[H] Toggles between the default and alternate HSM
invocation keys.
[T] Toggles between the default and alternate Port
Switching keys.
[F2] Enables Mac keyboard emulation.
[F10] Automatically detects and sets the keyboard operating
platform.
[F4] Print the switch’s current settings via a text editor or
word processor.
[F5] Performs a USB keyboard and mouse reset.
[B] Toggles the beeper On and Off.
[X] [Enter] Enables/Disables the Port Switching keys.
[R] [Enter] Resets the hotkey settings to their default status.
[upgrade] [Enter] Invokes Firmware Upgrade Mode.
[D] Invokes the Video DynaSync function, which stores the
console monitor’s EDID to optimize display resolution.
[E] Enables/Disables the Power on Detection feature.
[M] Toggles between mouse emulation enable and disable.
[F1] Sets the keyboard and mouse to SPC mode so that it
can work under special operating systems as a standard
(104 key) keyboard and mouse.
CS1792 / CS1794 User Manual
26
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27
Chapter 5
The Firmware Upgrade Utility
The Windows-based Firmware Upgrade Utility (FWUpgrade.exe) provides a
smooth, automated process for upgrading the CS1792 / CS1794’s firmware.
The Utility comes as part of a Firmware Upgrade Package that is specific for
each device. New firmware upgrade packages are posted on our Website as
new firmware revisions become available. Check the web site regularly to find
the latest packages and information relating to them:
http://www.aten.com
Before you Begin
To prepare for the firmware upgrade, do the following:
1. From a computer that is not part of your KVM installation, go to our
Internet support site and choose the model name that relates to your device
(CS1792 / CS1794) to get a list of available Firmware Upgrade Packages.
2. Choose the Firmware Upgrade Package you want to install (usually the
most recent), and download it to your computer.
3. Use the firmware upgrade cable provided to connect a COM port on your
computer to the firmware upgrade port of your switch.
(Continues on next page.)
CONSOLE
CS1792 / CS1794 User Manual
28
4. Shut down the computers on your CS1792 / CS1794 installation.
5. Invoke Firmware Upgrade Mode (see page 23).
The front panel LEDs flash together to indicate Firmware Upgrade Mode
is in effect.
Starting the Upgrade
Note: Do not unplug the CS1792 / CS1794’s power jack when performing a
firmware upgrade.
To upgrade your firmware:
1. Run the downloaded Firmware Upgrade Package file – either by double
clicking the file icon, or by opening a command line and entering the full
path to it.
The Firmware Upgrade Utility Welcome screen appears:
Note: The screens shown in this section are for reference only. The
wording and layout of the actual screens put up by the Firmware
Upgrade Utility may vary slightly from these examples.
2. Read the License Agreement (enable the I Agree radio button) and click
Next to continue.
Chapter 5. The Firmware Upgrade Utility
29
3. The Firmware Upgrade Utility main screen appears:
The Utility inspects your installation. All the devices capable of being
upgraded by the package are listed in the Device List panel.
4. As you select a device in the list, its description appears in the Device
Description panel.
After you have made your device selection(s), Click Next to perform the
upgrade.
(Continues on next page.)
CS1792/94 [MAIN]..
CS1792/94 [MAIN]..
CS1792 / CS1794 User Manual
30
5. If you enabled Check Firmware Version, the Utility compares the device’s
firmware level with that of the upgrade files. If it finds that the device’s
version is higher than the upgrade version, it brings up a dialog box
informing you of the situation and gives you the option to Continue or
Cancel.
If you didn’t enable Check Firmware Version, the Utility installs the
upgrade files without checking whether they are a higher level, or not.
As the Upgrade proceeds, status messages appear in the Status Messages
panel, and the progress toward completion is shown on the Progress bar.
The firmware [Ver 1.0.] is not newer than the current firmware
[Ver 1.0.090] in device CS1792/94 [MAIN]: 000
Continue the upgrade? [Yes/No]
Chapter 5. The Firmware Upgrade Utility
31
Upgrade Succeeded
After the upgrade has completed, a screen appears to inform you that the
procedure was successful:
Click Finish to close the Firmware Upgrade Utility.
After a successful completion, the switches exit Firmware Upgrade Mode, and
reset themselves.
CS1792/94 [MAIN]..
CS1792/CS1794[MAIN]
CS1792/CS1794 [MAIN] 000...
CS1792/CS1794 [MAIN] 000: UK
CS1792 / CS1794 User Manual
32
Upgrade Failed
If the Upgrade Succeeded screen doesn’t appear, it means that the upgrade
failed to complete successfully, in which case you should do the following:
1. Power off the CS1792 / CS1794 and remove its housing.
2. Using a jumper cap, short the jumper on the mainboard labeled J11
(CS1792) / J17 (CS1794). The diagram below indicates the jumper
location on the CS1792 / CS1794 board:
3. Power on the CS1792 / CS1794. It will now work with the factory default
firmware.
4. Do the firmware upgrade procedure again.
5. After the upgrade procedure completes, power off the switch, remove the
jumper cap from J11/J17, close the housing, and power the CS1792 /
CS1794 on again.
CS1792
CS1794
33
Appendix
Safety Instructions
This product is for indoor use only.
Read all of these instructions. Save them for future reference.
Follow all warnings and instructions marked on the device.
Do not place the device on any unstable surface (cart, stand, table, etc.). If
the device falls, serious damage will result.
Do not use the device near water.
Do not place the device near, or over, radiators or heat registers.
The device cabinet is provided with slots and openings to allow for
adequate ventilation. To ensure reliable operation, and to protect against
overheating, these openings must never be blocked or covered.
The device should never be placed on a soft surface (bed, sofa, rug, etc.) as
this will block its ventilation openings. Likewise, the device should not be
placed in a built in enclosure unless adequate ventilation has been provided.
Never spill liquid of any kind on the device.
Unplug the device from the wall outlet before cleaning. Do not use liquid
or aerosol cleaners. Use a damp cloth for cleaning.
The device should be operated from the type of power source indicated on
the marking label. If you are not sure of the type of power available,
consult your dealer or local power company.
To prevent damage to your installation, it is important that all devices are
properly grounded.
Do not allow anything to rest on the power cord or cables. Route the
power cord and cables so that they cannot be stepped on or tripped over.
Position system cables and power cables carefully; Be sure that nothing
rests on any cables.
Never push objects of any kind into or through cabinet slots. They may
touch dangerous voltage points or short out parts resulting in a risk of fire
or electrical shock.
Do not attempt to service the device yourself. Refer all servicing to
qualified service personnel.
CS1792 / CS1794 User Manual
34
If the following conditions occur, unplug the device from the wall outlet
and bring it to qualified service personnel for repair.
The power cord or plug has become damaged or frayed.
Liquid has been spilled into the device.
The device has been exposed to rain or water.
The device has been dropped, or the cabinet has been damaged.
The device exhibits a distinct change in performance, indicating a need
for service.
The device does not operate normally when the operating instructions
are followed.
Only adjust those controls that are covered in the operating instructions.
Improper adjustment of other controls may result in damage that will
require extensive work by a qualified technician to repair.
Do not connect the RJ-11 connector marked “UPGRADE” to a public
telecommunication network.
Appendix
35
Technical Support
International
For online technical support – including troubleshooting, documentation,
and software updates: http://eservice.aten.com
For telephone support, Telephone Support, page vi
North America
When you contact us, please have the following information ready beforehand:
Product model number, serial number, and date of purchase.
Your computer configuration, including operating system, revision level,
expansion cards, and software.
Any error messages displayed at the time the error occurred.
The sequence of operations that led up to the error.
Any other information you feel may be of help.
Email Support support@aten-usa.com
Online
Technical
Support
Troubleshooting
Documentation
Software Updates
http://eservice.aten.com
Telephone Support 1-888-999-ATEN ext 4988
CS1792 / CS1794 User Manual
36
Specifications
Function CS1792 CS1794
Computer Connections 2 4
Port Selection Front Panel Pushbuttons; Hotkeys
Connectors Console
Ports
Keyboard 1 x USB Type A Female (Black; rear panel)
Video 1 x HDMI Female (Black)
Mouse 1 x USB Type A Female (Black; rear panel)
Speaker 2 x Mini Stereo Jack Female (Green; 1 x front, 1 x rear)
Mic. 2 x Mini Stereo Jack Female (Pink; 1 x front, 1 x rear)
KVM
Ports
Keyboard /
Mouse
2 x USB Type B Female
(White)
4 x USB Type B Female
(White)
Video 2 x HDMI Female (Black) 4 x HDMI Female (Black)
Speaker 2 x Mini Stereo Jack Female
(Green)
4 x Mini Stereo Jack Female
(Green)
Mic. 2 x Mini Stereo Jack Female
(Pink)
4 x Mini Stereo Jack Female
(Pink)
F/W Upgrade 1 x 4-conductor 3.5 mm Jack (Black)
Power 1 x DC Jack
USB 2.0 Port 2 x USB Type A Female (White; 1 x front panel; 1 x rear
panel)
Switches Selected 3 x Pushbutton 5 x Pushbutton
LEDs
Audio 3 (Green) 5 (Green)
KVM 3 (Orange) 5 (Orange)
USB 3 (Green) 5 (Green)
Emulation Keyboard / Mouse USB
Video 1080p (HDTV) / 1920 x 1200 (DVI)
Scan Interval 1–99 secs. (Default: 5 secs)
Power Consumption 5.3V, 3.2W 5.3V, 4.8W
Environment Operating Temp. 0–50ºC
Storage Temp. -20–60ºC
Humidity 0–80% RH, Non-condensing
Physical
Properties
Housing Metal, Plastic
Weight 0.42 kg (0.93 lb) 0.53 kg (1.17 lb)
Dimensions
(L x W x H)
20.63 x 7.24 x 4.56 cm
(8.12 x 2.85 x 1.73 in)
26.20 x 7.24 x 4.56 cm
(10.33 x 3.02 x 1.73 in)
Appendix
37
Troubleshooting
Operation problems can be due to a variety of causes. The first step in solving
them is to make sure that all cables are securely attached and seated completely
in their sockets.
In addition, updating the product’s firmware may solve problems that have
been discovered and resolved since the prior version was released. If your
product is not running the latest firmware version, we strongly recommend that
you upgrade. See Chapter 5, The Firmware Upgrade Utility, for upgrade
details.
Symptom Possible Cause Action
USB Mouse
and/or
Keyboard are
not working
when
connected to
the switch.
The Mouse
Emulation Control
is enabled.
Disable Mouse Emulation Control. First invoke
HSM mode, then press "M" (see Mouse Emulation
Control, page 24).
Some multi-button mice and multimedia
keyboards do not work with Mouse Emulation
Control enabled. Disabling Mouse Emulation
Control allows your directly connected USB mouse
and/or keyboard to work properly.
Mouse and/or
Keyboard not
responding.
Improper mouse
and/or keyboard
reset.
Unplug the cable(s) from the console port(s), then
plug it/them back in.
KVM switch
needs to be reset.
Power off all devices on the installation (see safety
note, page 9); power off the KVM switch; wait five
seconds; then power up
USB devices
not
responding.
USB ports need to
reset.
Unplug the device’s USB cable from the USB port
on the switch’s rear panel, then plug it back in.
PC or OS does
not support USB
2.0.
The CS1792 / CS1794 has a built-in USB 2.0 hub,
so will not support PCs or OS that do not support
USB 2.0.
For OS that do not support USB 2.0, keyboard and
mouse functions can be reset using the [F1]
hotkey function. See SPC Mode, page 24.
Device not
recognized
(Windows).
Windows timing
problem.
Unplug the KVM cable from the computer’s USB
port; go into Windows’ System Settings and
remove the Unknown Device entry; plug the KVM
cable back in. Windows will now recognize the
device.
Cannot switch
ports by
pressing
[Scroll Lock]
twice
Keyboard is
incompatible with
Scroll Lock
invocation.
Switch to the Alternate HSM invocation keys. See
Alternate HSM Invocation Keys, page 21, for
details.
CS1792 / CS1794 User Manual
38
Monitor does
not display
after KVM
cable set is
hot plugged.
Some HDMI/DVI
graphics cards
are incompatible
with cable set hot
plugging.
Power off all devices on the installation (see safety
note, page 9); power off the CS1792 / CS1794;
confirm all KVM cables are properly connected;
power on the CS1792 / CS1794; power on the
computers
Symptom Possible Cause Action
Appendix
39
Mac Keyboard Emulation
The PC compatible (101/104 key) keyboard can emulate the functions of the
Mac keyboard. The emulation mappings are listed in the table below.
Note: When using key combinations, press and release the first key (Ctrl),
then press and release the activation key.
PC Keyboard Mac Keyboard
[Shift] Shift
[Ctrl] Ctrl
[Ctrl] [1]
[Ctrl] [2]
[Ctrl] [3]
[Ctrl] [4]
[Alt] Alt
[Print Screen] F13
[Scroll Lock] F14
=
[Enter] Return
[Backspace] Delete
[Insert] Help
[Ctrl] F15
CS1792 / CS1794 User Manual
40
Factory Default Hotkey Settings
Setting Default
Port Switching [Scroll Lock] [Scroll Lock]
Invoking HSM [Number Lock] [-]
Auto Scan Interval 5 seconds
Beeper On
Keyboard Operating Platform PC Compatible
Port Switching Keys Enabled
Power on Detection Enabled
Mouse Emulation On
Appendix
41
Limited Warranty
ATEN warrants its hardware in the country of purchase against flaws in
materials and workmanship for a Warranty Period of two [2] years (warranty
period may vary in certain regions/countries) commencing on the date of
original purchase. This warranty period includes the LCD panel of ATEN LCD
KVM switches. Select products are warranted for an additional year (see A+
Warranty for further details). Cables and accessories are not covered by the
Standard Warranty.
What is covered by the Limited Hardware Warranty
ATEN will provide a repair service, without charge, during the Warranty
Period. If a product is detective, ATEN will, at its discretion, have the option
to (1) repair said product with new or repaired components, or (2) replace the
entire product with an identical product or with a similar product which fulfills
the same function as the defective product. Replaced products assume the
warranty of the original product for the remaining period or a period of 90 days,
whichever is longer. When the products or components are replaced, the
replacing articles shall become customer property and the replaced articles
shall become the property of ATEN.
To learn more about our warranty policies, please visit our website:
http://www.aten.com/global/en/legal/policies/warranty-policy/
© Copyright 2021 ATEN® International Co., Ltd.
ATEN International Co., Ltd., 3F, No. 125, Sec. 2, Datung Rd., Sijhih District, New Taipei City 221, Taiwan
Phone: 886-2-8692-6789 Fax: 886-2-8692-6767 TECHNICAL SUPPORT CENTER: 886-2-8692-6959
2021-05-13
ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved.
All other brand names and trademarks are the registered property of their respective owners.
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