Table of Contents
- EMC Information
- About This Manual
- Package Contents
- Product Information
- User Information
- Introduction
- Overview
- Features
- Requirements
- Components
- SN0108CO / SN0108COD Front View
- SN0116CO / SN0116COD Front View
- SN0132CO / SN0132COD Front View
- SN0148CO / SN0148COD Front View
- SN9108CO Front View
- SN9116CO Front View
- SN0108CO Rear View
- SN0116CO Rear View
- SN0108COD Rear View (DC Power)
- SN0116COD Rear View (DC Power)
- SN0132CO Rear View
- SN0148CO Rear View
- SN0132COD Rear View (DC Power)
- SN0148COD Rear View (DC Power)
- SN9108CO Rear View
- SN9116CO Rear View
- Hardware Setup
- Super Administrator Setup
- The User Interface
- Port Operating Modes
- Port Access
- User Management
- Device Management
- Log
- Maintenance
- Appendix
ATEN SN9108CO User Manual
Displayed below is the user manual for SN9108CO by ATEN which is a product in the Console Servers category. This manual has pages.
Related Manuals
ATEN Altusen™
SN0100CO / SN0100COD
/ SN9100CO Series
Serial Console Server
User Manual
Serial Console Server User Manual
ii
EMC Information
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE
STATEMENT
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
The device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
FCC Caution
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate this equipment.
Warning
Operation of this equipment in a residential environment could cause radio
interference.
Achtung
Der Gebrauch dieses Geräts in Wohnumgebung kann Funkstörungen
verursachen.
KCC Statement
Serial Console Server User Manual
iii
Industry Canada Statement
This Class A digital apparatus complies with Canadian ICES-003.
RoHS
This product is RoHS compliant.
About This Manual
This User Manual is provided to help you get the most from your Serial
Console Server. It covers all aspects of the device, including installation,
configuration, and operation
The Serial Console Server models covered in this user manual include:.
An overview of the information found in the manual is provided below.
Overview
Chapter 1, Introduction, introduces you to the Serial Console Server, its
purpose, features, and benefits, with its front and back panel components
described.
Chapter 2, Hardware Setup, provides step-by-step instructions for setting
up the Serial Console Server.
Model Product Name
SN0108CO /
SN0108COD 8-Port Serial Console Server with Dual Power/LAN (AC / DC model)
SN0116CO /
SN0116COD 16-Port Serial Console Server with Dual Power/LAN (AC / DC model)
SN0132CO /
SN0132COD 32-Port Serial Console Server with Dual Power/LAN (AC / DC model)
SN0148CO /
SN0148COD 48-Port Serial Console Server with Dual Power/LAN (AC / DC model)
SN9108CO 8-Port Serial Console Server (AC model)
SN9116CO 16-Port Serial Console Server (AC model)
Serial Console Server User Manual
iv
Chapter 3, Super Administrator Setup, explains the procedures that the
super administrator employs to set up the Serial Console Server network
environment, and changing its default username and password.
Chapter 4, The User Interface, describes the layout and components of the
Serial Console Server user interface, and how to log in to the Serial Console
Server with each of the available access methods: from a local console, an
Internet browser, and Windows application (AP) programs.
Chapter 5, Port Operating Modes, describes the port operating modes,
including Console Management and Console Management Direct modes for
device control; Real COM Port, Virtual Modem, TCP Server, TCP Client, and
UDP Mode for Serial-to-Ethernet connectivity and applications that require
COM ports, serial tunneling, or where TCP/UDP Socket functionality is
needed.
Chapter 6, Port Access, describes the Port Access page and how to
configure the options it provides regarding port and power outlet management.
Chapter 7, User Management, shows super administrators and
administrators how to create, modify, and delete users and groups, as well as
assign attributes to them.
Chapter 8, Device Management, shows super administrators how to
configure and control the overall Serial Console Server operations.
Chapter 9, Log, explains how to install and configure the Log Server.
Chapter 10, Maintenance, explains how to backup, restore, and upgrade the
Serial Console Server and its firmware, as well as provides information about
private certificates.
Appendix, provides technical and troubleshooting information.
Conventions
This manual uses the following conventions:
Monospaced Indicates text that you should key in.
[ ] Indicates keys you should press. For example, [Enter] means
to press the Enter key. If keys need to be chorded, they appear
together in the same bracket with a plus sign between them:
[Ctrl+Alt].
1. Numbered lists represent procedures with sequential steps.
Serial Console Server User Manual
v
Package Contents
The standard Serial Console Server package consists of:
SN0108CO / SN0116CO
1 SN0108CO / SN0116CO Serial Console Server
2 Lok-U-Plugs
1 Lok-U-Plug Installation Tool
1 laptop USB console (LUC) cable
2 power cords
1 mounting kit
1 foot pad set (4 pcs)
1 user instructions*
SN0108COD / SN0116COD
1 SN0108COD / SN0116COD Serial Console Server
1 laptop USB console (LUC) cable
1 mounting kit
1 foot pad set (4 pcs)
1 user instructions*
♦Bullet lists provide information, but do not involve sequential
steps.
>Indicates selecting the option (such as on a menu or dialog
box), that comes next. For example, Start
>
Run means to
open the Start menu, and then select Run.
Indicates critical information.
Serial Console Server User Manual
vi
SN0132CO / SN0148CO
1 SN0132CO / SN0148CO Serial Console Server
1 laptop USB console (LUC) cable
2 power cords
1 mounting kit
1 foot pad set (4 pcs)
1 user instructions*
SN0132COD / SN0148COD
1 SN0132COD / SN0148COD Serial Console Server
1 laptop USB console (LUC) cable
1 mounting kit
1 foot pad set (4 pcs)
1 user onstructions*
SN9108CO / SN9116CO
1 SN9108CO / SN9116CO Serial Console Server
1 Lok-U-Plug
1 Lok-U-Plug Installation Tool
1 power cord
1 mounting kit
1 foot pad set (4 pcs)
1 user instructions*
*Features may have been added since this manual was published. Please visit
our website to download the most up-to-date version of the manual.
Serial Console Server User Manual
vii
Check to make sure that all of the components are present and in good order.
If anything is missing, or was damaged in shipping, contact your dealer. Read
this manual thoroughly and follow the installation and operation procedures
carefully to avoid any damage to the Serial Console Server or any other devices
on the installation.
Product Information
For information about all ATEN products and how they can help you connect
without limits, visit ATEN on the Web or contact an ATEN Authorized
Reseller. Visit ATEN on the Web for a list of locations and telephone numbers:
User Information
Online Registration
Be sure to register your product at our online support center:
Telephone Support
For telephone support, call this number:
International http://www.aten.com
North America http://www.aten-usa.com
International http://eservice.aten.com
International 886-2-8692-6959
China 86-400-810-0-810
Japan 81-3-5615-5811
Korea 82-2-467-6789
North America 1-888-999-ATEN ext 4988
1-949-428-1111
Serial Console Server User Manual
viii
User Notice
All information, documentation, and specifications contained in this manual
are subject to change without prior notification by the manufacturer. The
manufacturer makes no representations or warranties, either expressed or
implied, with respect to the contents hereof and specifically disclaims any
warranties as to merchantability or fitness for any particular purpose. Any of
the manufacturer's software described in this manual is sold or licensed as is.
Should the programs prove defective following their purchase, the buyer (and
not the manufacturer, its distributor, or its dealer), assumes the entire cost of all
necessary servicing, repair and any incidental or consequential damages
resulting from any defect in the software.
The manufacturer of this system is not responsible for any radio and/or TV
interference caused by unauthorized modifications to this device. It is the
responsibility of the user to correct such interference.
The manufacturer is not responsible for any damage incurred in the operation
of this system if the correct operational voltage setting was not selected prior
to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS
CORRECT BEFORE USE.
Battery Safety Notice
There is a risk of explosion if the battery is replaced with an
incorrect type. Dispose of used batteries according to the
relevant instructions.
Batterie avis de sécurité
Il existe un risque d'explosion si la batterie est remplacée par
un incorrect tapez. Jeter les piles usagées selon la pertinente
instructions.
Serial Console Server User Manual
ix
Terminology
Throughout the manual we make reference to the terms Local and Remote in
regard to the operators and equipment deployed in a Serial Console Server
installation. Depending on the point of view, users and servers can be
considered Local under some circumstances, and Remote under others:
Serial Console Server’s Point of View
Remote users – We refer to a user as a Remote user when we think of
him as someone who logs into the Serial Console Server over the net
from a location that is remote from the Serial Console Server.
Local Console – a computer connected directly to the Serial Console
Server by a physical connection.
Servers, Serial Device, or Port Device – any device attached to the
Serial Console Server’s ports via cable.
User’s Point of View
Local client users – We refer to a user as a Local user when we think of
him as sitting at his computer performing operations on the devices
connected to the Serial Console Server that is remote from him.
When we describe the overall system architecture we are usually speaking
from the Serial Console Server’s point of view – in which case the users are
considered remote. When we speak about operations users perform via the
browser, viewers, and AP programs over the net, we are usually speaking from
the user’s point of view – in which case the Serial Console Server and the
devices connected to it are considered remote.
Serial Console Server User Manual
x
Contents
EMC Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
SN0108CO / SN0116CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
SN0108COD / SN0116COD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
SN0132CO / SN0148CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
SN0132COD / SN0148COD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
SN9108CO / SN9116CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Battery Safety Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Batterie avis de sécurité . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
1. Introduction
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Accessibility and Availability. . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Serial Console Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Serial Device Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
DTE/DCE Auto-Sensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
SN0108CO / SN0108COD Front View . . . . . . . . . . . . . . . . . . . . . . . . . 9
SN0116CO / SN0116COD Front View . . . . . . . . . . . . . . . . . . . . . . . . . 9
SN0132CO / SN0132COD Front View . . . . . . . . . . . . . . . . . . . . . . . . 11
SN0148CO / SN0148COD Front View . . . . . . . . . . . . . . . . . . . . . . . . 11
SN9108CO Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
SN9116CO Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
SN0108CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
SN0116CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
SN0108COD Rear View (DC Power) . . . . . . . . . . . . . . . . . . . . . . . . . 16
SN0116COD Rear View (DC Power) . . . . . . . . . . . . . . . . . . . . . . . . . 16
SN0132CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
SN0148CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Serial Console Server User Manual
xi
SN0132COD Rear View (DC Power) . . . . . . . . . . . . . . . . . . . . . . . . . 18
SN0148COD Rear View (DC Power) . . . . . . . . . . . . . . . . . . . . . . . . . 18
SN9108CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
SN9116CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
2. Hardware Setup
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Stacking and Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Stacking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Rack Mounting - Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Rack Mounting - Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Serial Console Server Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
SN0108CO / SN0116CO / SN0132CO / SN0148CO Installation . . . . 27
SN9108CO / SN9116CO Installation . . . . . . . . . . . . . . . . . . . . . . . . . 30
3. Super Administrator Setup
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
First Time Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Local Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Laptop USB Console (LUC) Login - SNViewerUSB . . . . . . . . . . . 34
Console Login - HyperTerminal . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Local Console Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Remote Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Telnet Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
PuTTY Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Browser Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Network Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Changing the Super Administrator Login . . . . . . . . . . . . . . . . . . . . . . 39
4. The User Interface
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Local Console Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Remote Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Web Browser Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
The Web Browser Main Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Page Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
The Tab Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
SNViewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
SNViewer Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Control Panel Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Data Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Encode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Serial Console Server User Manual
xii
The Message Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Message Display Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Compose Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
User List Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Terminal Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Terminal Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Telnet Menu-Driven Text UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
5. Port Operating Modes
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Operating Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Console Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Real COM Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
TCP Server / TCP Client (Serial Tunnel) . . . . . . . . . . . . . . . . . . . . . . 56
TCP Server (RAW TCP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
TCP Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
UDP Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Virtual Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Console Management Direct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Disabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
6. Port Access
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
The Sidebar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
The Sidebar Tree Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Telnet/SSH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Port Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Save & Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Port Buffering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Operating Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Console Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Real COM Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
TCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
TCP Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
UDP Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Virtual Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
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Console Management Direct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Disabled. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
7. User Management
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Adding Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Modifying User Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Deleting User Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Creating Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Modifying Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Deleting Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Assigning Users to a Group From the User’s Notebook . . . . . . . . . . . 89
Removing Users From a Group From the User’s Notebook . . . . . . . . 91
Assigning Users to a Group From the Group’s Notebook . . . . . . . . . . 92
Removing Users From a Group From the Group’s Notebook . . . . . . . 93
Device Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Assigning Device Permissions under User Settings . . . . . . . . . . . . . . 94
Assigning Device Permissions under Group Settings . . . . . . . . . . . . . 96
8. Device Management
Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Mounted Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
NFS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
External USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Syslog Settings for Port Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Port Name Auto Discovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
IP Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Service Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Network Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
ANMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Event Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Authentication and Authorization. . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
CC Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
OOBC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Console Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Enable Dial Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Enable Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Login Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Security Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
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Working Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
IP/MAC Filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Account Policy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Association . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Current System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
New System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Time Zone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
9. Log
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
System Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Log Notification Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
10.Maintenance
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Backup / Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Firmware Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Private Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Certificate Signing Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Appendix
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
DC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
SN0108CO / SN0116CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
SN0108COD / SN0116COD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
SN0132CO / SN0148CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
SN0132COD / SN0148COD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
SN9108CO / SN9116CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
IP Address Determination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
The Local Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
IP Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
IPv6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Link Local IPv6 Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
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IPv6 Stateless Autoconfiguration . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Virtual Modem Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
AT Command Set Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Port Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Distance vs Baud Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
Clear Login Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
DCE Mode Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
DTE Mode Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
DB-9/DB-25 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
DB-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
DB-25. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
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1
Chapter 1
Introduction
Overview
The SN01xxCO and SN91xxCO Series features Cisco pin-outs and auto-
sensing DTE/DCE function, providing a direct connection to Cisco network
switches (and other compatible devices) without rollover cables for even more
time-saving IT infrastructure deployment. In addition, the SN01xxCO and
SN91xxCO models support online detection of connected serial devices
(including terminal blocks) for device status monitoring. A notification email
alert will be sent to the administrator when connected devices are offline.
With dual Ethernet ports and power supplies, the SN01xxCO supports power
redundancy as well as failover, or dual IP addresses access, ensuring 24/7
availability of access to serial devices. The SN01xxCO Series also offers dual
DC (see Note) options for more flexible implementation.
Note: Available with DC power at customer’s request (SN0108COD /
SN0116COD / SN0132COD / SN0148COD).
Available in 8-, 16-, 32- and 48-port models, the serial console servers offer
both in-band and out-of-band (OOB) remote serial console access to servers
and network devices via a direct Telnet/SSH client and Java viewer. The OOB
management enables IT administrators to manage network devices (e.g. router,
switch, UPS) in server rooms using management networks that are separated
from the main/production networks. Where access difficulty occurs in the
production network, the administrators can still access them via the console
server. The serial console servers offer out-of-band access methods such as
direct console connection from a local computer, USB console connection
from a laptop, PSTN connection via modem, or hybrid network connection via
the dual LAN ports (one connected to the production network and the other
connected to the management network).
Implemented with various security technologies such as TLS 1.2 data
encryption, RSA 2048-bit certificates, configurable user permissions for port
access and control, local/remote/third-party authentication and authorization,
IP/MAC address filter, and FIPS 140-2 certified cryptography, the SN01xxCO
and SN91xxCO serial console servers assure administrators the security for
easy and high-level access. For instance, access rights and privileges can be
applied to 8/16/32/48 serial ports individually. Data encryption is provided to
Serial Console Server User Manual
2
ensure that information and control are always protected. Logging and alerting
of system events help to quickly resolve issues and mitigate risks. While
secured by the above examples, the consolidated password authentication
simplifies management.
The SN01xxCO and SN91xxCO Series are used to connect serial devices to an
Ethernet network to allow access and control of demanding applications that
manage industrial control, data acquisition, environment monitoring, remote
facility operations and equipment management. Multiple operational modes
are available to administrators including Console Management, Console
Management Direct, Real Com Port, TCP Server/Client, UDP Server/Client,
and Virtual Modem. Furthermore, the SN01xxCO Series works in tandem with
ATEN’s PDU (see Note) remote power management systems. Both can be
utilized through ATEN’s CC2000 software to provide centralized serial device
access and integrated power management.
Note: PON port reserved for PG Series PDU.
With their comprehensive features, the SN01xxCO and SN91xxCO Series help
to maximize IT productivity, increase scalability, as well as reduce installation
and operational costs with easy and secure remote management of serial
devices. The serial console servers save you time and money by allowing
administrators to manage their data centers from practically anywhere –
minimizing travel and MTTR (Mean Time to Repair) costs, ensuring the
highest availability for data center services.
Chapter 1. Introduction
3
Features
System Accessibility and Availability
Secure in-band and out-of-band remote serial console access
Browser access with an intuitive GUI
Terminal-based access with a menu-driven UI
Modem dial-in/dial-back/dial-out access
Front USB ports for storage or USB-based PC cards*
Laptop USB Console (LUC) port for local console access via laptop*
Dual Ethernet ports allow fail control or dual IP address access*
Dual power supply*
Note: SN01xxCO only.
Serial Console Management
Auto-sensing DTE/DCE feature supports a direct connection to Cisco
network switches (and other compatible devices) without rollover cables
for more convenient IT infrastructure deployment
Online/Offline detection of connected serial devices (including terminal
blocks) – automatically send event notifications when the devices are
offline (e.g. power failure) for device status monitoring
Response Check – checks the system status of the connected serial devices
and sends a notification if the check fails (e.g. system crash)
Port name auto discovery – automatically retrieves and displays the port
name of the connected network switches—quick device recognition for
time-saving configuration.
Convenient and simple serial device access via selectable Telnet/SSH and
third-party clients such as PuTTY
Easy port access via selectable ActiveX or Java serial viewer
Comprehensive viewer functions – copy/paste, logging, data import,
macros, broadcasting and message board
Sun Solaris ready – Sun “break-safe”
Alert Strings – whenever one of the pre-defined strings matches the
message sent from the serial devices, you will be informed by serial
console server via SNMP Trap alert and/or an email
Serial Console Server User Manual
4
Command filter – administrators can restrict users to execute only pre-
defined commands
Multiple users can simultaneously access the same port – up to 16
connections per port
Modes for simultaneous access – Exclusive/Occupy/Share
Integrates with ATEN PDU* products for power management of each port
(SN01xxCO only)
Note: PON port reserved for PG Series PDU.
Security
Supports secure login from browsers with TLS 1.2 data encryption and
RSA 2048-bit certificates
Configurable user permissions for port access and control
Local and remote authentication and login
Third-party authentication via RADIUS, TACACS+, LDAP/AD and
Kerberos
IP and MAC address filter for enhanced security protection
High-Grade Security – supports FIPS 140-2 level 1 security standards that
use an embedded FIPS 140-2 certified OpenSSL cryptographic module
(Certificate #1747, #2398, #2473)
System Management
System configuration via web browser, Telnet/SSH client and local
console
System log and event login
Event Destination – Event logs will be saved to Log server, Syslog server,
and USB drive* (supports file system FAT8, FAT16 and FAT32)
SNMP agent
Event notification – supports notification of SMTP email, SNMP Trap,
and SMS* (with additional mobile devices)
Backup / Restore system configuration and upgradeable firmware
Multi-browser support – Internet Explorer, Chrome, Firefox
NTP for time server synchronization
IPv4 / IPv6 support
Chapter 1. Introduction
5
Integrates into CC2000 software for centralized data center management
Integrates into CCVSR software for user session recording
Note: SN01xxCO only.
Serial Device Management
Versatile serial operating modes – Console Management, Console
Management Direct, Real Com Port, TCP Server/Client, UDP Server/
Client, and Virtual Modem
Real COM driver for Windows 2000 or higher and Windows Server 2003/
2008
Real TTY driver for Linux
Fixed TTY driver for UNIX
Supports baud rates of 300, 600, 1200, 1800, 2400, 4800, 9600, 19200,
28800, 38400, 57600, 115200, 230400 bps
Language
Multi-language web-based GUI – available in English, German, Japanese,
Korean, Russian, Simplified Chinese and Traditional Chinese
Note: Fixed TTY Driver Supports 1) OpenServer (Sco Unix); 2) UnixWare 7,
SVR 5; 3) UnixWare 2.1, SVR 4.2; 4) QNX 4.25, QNX 6; 5) FreeBSD;
6) Solaris 10; 7) AIX 5.x; 8) HP-UX 11i.
Serial Console Server User Manual
6
Requirements
The devices that connect to the Serial Console Server must support the
following serial protocol:
RS-232 (protocol or terminal operations)
For Console Management operating mode; Telnet/SSH client, a third party
client such as PuTTY, or web browser must be installed
For the browser-based WinClient ActiveX, SNViewer for console
operating mode, and DirectX 8 must be present, and at least 2MB of
memory must be available after installation.
For the browser-based Java Viewer SNViewer for console management
operating mode, Java Runtime Environment (JRE) 8 or later must be
installed, and at least 2MB of memory must be available after installation.
Java is available for free download from the Sun Java website:
http://java.sun.com
The Virtual COM port driver (Real COM port) support requires Windows
2000 or later.
Under Vista (32-bit version), only the administrator can install the Virtual
Port Management Utility – ordinary users can only operate the mapped
Real COM ports.
The current Linux TTY driver supports kernels 2.2, 2.4, 2.6 (up to 2.6.39),
and 3.1 (up to 3.1.5-23).
The Fixed TTY driver for UNIX supports: Unix, OpenServer; Unix Ware
7, SVR 5; Unix Ware 2.1, SVR 4.2; QNX 4.25, QNX 6; FreeBSD; Solaris
10; AIX 5.x; and HP-UX 11i.
For the Log Server, you must have the driver Microsoft Jet OLEDB 4.0 or
later installed.
Chapter 1. Introduction
7
DTE/DCE Auto-Sensing
To connect to RJ45 cosole ports
With Cisco pinouts and auto-sensing DTE/DCE feature, serial console
server can connect to Cisco switches (and other compatible devices) with
straight-through Cat 5e cables.
For serial port pin outs, please refer to Pin Assignment on page 160.
To connect to DB9 or DB25 device interface
Serial console server can connect to PC COM port (DB9) with Cisco
Console Cable.
If you wish to make a DB9 or DB25 adapter, please refer to DB-9/DB-25
Interface on page 161.
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8
Browsers
Supported browsers for logging into the device include the following:
Browser Version
IE 11 or later
Chrome 70 or later
Firefox 63 or later
Safari 12 or later
Chapter 1. Introduction
9
Components
SN0108CO / SN0108COD Front View
SN0116CO / SN0116COD Front View
No. Component Description
1 power LEDs Lights when the unit is powered up and ready to operate.
2 port LEDs The Port
Flashes Green: Active – data is being transmitted through
the port
3 LAN LEDs Primary and Secondary 10/100/1000 Mbps LAN LEDs.
RED: 10 Mbps
RED + GREEN (ORANGE): 100 Mbps
GREEN: 1000 Mbps
Flashes to indicate that the Serial Console Server is being
accessed over the LAN.
1 2
4789
3
56
1 2
4789
3
56
Serial Console Server User Manual
10
4 reset button
Pressing and releasing this switch when the unit is running
performs a system reset.
Pressing and holding this switch in for more than three
seconds when the unit is running resets its configuration to
the factory default settings.
Note: This does not clear User Account information.
See Clear Login Information, page 159, for
information on clearing user account information.
Pressing and holding this switch while powering on the
switch returns the unit to its factory default firmware level,
rather than the firmware version that the switch has been
upgraded to. This allows you to recover from a f ailed
firmware upgrade and gives you the opportunity to try
upgrading the firmware again.
Note: This operation should only be performed in the event
of a firmware upgrade failure that results in the device
becoming inoperable.
5 PON port Reserved.
6 modem port For dial in connection should the unit be unavailable over the
network. See Serial Console Server Installation, page 27, step
6 for installation details.
7 local console
port
This RJ45 port allows for local administration and access
through a serial terminal connection to a computer. An SA0141
(DTE to DTE) adapter (included in the package) is required for
this connection.
8 laptop USB
console (LUC)
port
This mini-USB port allows a PC or laptop to be connected for
local access and control. Connect to a PC or laptop to
automatically launch a terminal emulator to access the SN text
menu.
9 USB ports These three Type A female USB ports can be used to connect
USB devices, such as USB storage devices (pen drive / hard
drive), USB hubs and USB SIM card Reader.
No. Component Description
Chapter 1. Introduction
11
SN0132CO / SN0132COD Front View
SN0148CO / SN0148COD Front View
No. Component Description
1 power LEDs Lights when the unit is powered up and ready to operate.
2 port LEDs The Port LEDs provide status information about their
corresponding serial ports.
Lights Green: Online – the serial device attached to the port
is powered on and ready.
Flashes Green: Active – data is being transmitted through
the port
3 LAN LEDs Primary and Secondary 10/100/1000 Mbps LAN LEDs.
RED: 10 Mbps
RED + GREEN (ORANGE): 100 Mbps
GREEN: 1000 Mbps
Flashes to indicate that the Serial Console Server is being
accessed over the LAN.
12
4789
3
56
12
4789
3
56
Serial Console Server User Manual
12
4 reset button
Pressing and releasing this switch when the unit is running
performs a system reset.
Pressing and holding this switch in for more than three
seconds when the unit is running resets its configuration to
the factory default settings.
Note: This does not clear User Account information.
See Clear Login Information, page 159, for
information on clearing user account information.
Pressing and holding this switch while powering on the
switch returns the unit to its factory default firmware level,
rather than the firmware version that the switch has been
upgraded to. This allows you to recover from a failed
firmware upgrade and gives you the opportunity to try
upgrading the firmware again.
Note: This operation should only be performed in the event
of a firmware upgrade failure that results in the device
becoming inoperable.
5 PON port Reserved.
6 modem port For dial in connection should the unit be unavailable over the
network. See Serial Console Server Installation, page 27, step
6 for installation details.
7 local console
port
This RJ45 port allows for local administration and access
through a serial terminal connection to a computer. An SA0141
(DTE to DTE) adapter (included in the package) is required for
this connection.
8 laptop USB
console (LUC)
port
This mini-USB port allows a PC or laptop to be connected for
local access and control. Connect to a PC or laptop to
automatically launch a terminal emulator to access the SN text
menu.
9 USB ports These three Type A female USB ports can be used to connect
USB devices, such as USB storage devices (pen drive / hard
drive), USB hubs and USB SIM card Reader.
No. Component Description
Chapter 1. Introduction
13
SN9108CO Front View
SN9116CO Front View
No. Component Description
1 power LED Lights when the unit is powered up and ready to operate.
2 port LEDs The Port LEDs provide status information about their
corresponding serial ports.
Lights Green: Online – the serial device attached to the port
is powered on and ready.
Flashes Green: Active – data is being transmitted through
the port
3 LAN LED Primary and Secondary 10/100/1000 Mbps LAN LEDs.
RED: 10 Mbps
RED + GREEN (ORANGE): 100 Mbps
GREEN: 1000 Mbps
Flashes to indicate that the Serial Console Server is being
accessed over the LAN.
1243
1243
Serial Console Server User Manual
14
4 reset button
Pressing and releasing this switch when the unit is running
performs a system reset.
Pressing and holding this switch in for more than three
seconds when the unit is running resets its configuration to
the factory default settings.
Note: This does not clear User Account information.
See Clear Login Information, page 159, for
information on clearing user account information.
Pressing and holding this switch while powering on the
switch returns the unit to its factory default firmware level,
rather than the firmware version that the switch has been
upgraded to. This allows you to recover from a failed
firmware upgrade and gives you the opportunity to try
upgrading the firmware again.
Note: This operation should only be performed in the event
of a firmware upgrade failure that results in the device
becoming inoperable.
No. Component Description
Chapter 1. Introduction
15
SN0108CO Rear View
SN0116CO Rear View
No. Component Description
1 grounding
yerminal
The grounding wire that is used to ground the unit attaches
here.
2 power switches These standard rocker switches power the unit on and off.
3 LAN ports The cables that connect the unit to the primary and the
backup network interfaces (10/100/1000 Mbps) plug in here.
4 power sockets The power cable(s) plugs in here.
5 serial ports The Cat 5e cables that connect to the serial devices or
RJ45-to-Serial adapters plug in here.
1
5
2 3
4
1
5
2 3
4
Serial Console Server User Manual
16
SN0108COD Rear View (DC Power)
SN0116COD Rear View (DC Power)
No. Component Description
1 power switches These standard rocker switches power the unit on and off.
2 LAN ports The cables that connect the unit to the primary and the
backup network interfaces (10/100/1000 Mbps) plug in here.
3 serial ports The Cat 5e cables that connect to the serial devices or
RJ45-to-Serial adapters plug in here.
4 grounding
terminal
The grounding wire that is used to ground the unit attaches
here.
5 DC terminal
block
The electric leads from your power source connect to this
DC terminal block.
4
3
12
5
312
45
Chapter 1. Introduction
17
SN0132CO Rear View
SN0148CO Rear View
No. Component Description
1 grounding
terminal
The grounding wire that is used to ground the unit attaches
here.
2 power switches These standard rocker switches power the unit on and off.
3 LAN ports The cables that connect the unit to the primary and the
backup network interfaces (10/100/1000 Mbps) plug in here.
4 serial ports The Cat 5e cables that connect to the serial devices or
RJ45-to-Serial adapters plug in here.
5 power sockets The power cable(s) plugs in here.
1423
5
1423
5
Serial Console Server User Manual
18
SN0132COD Rear View (DC Power)
SN0148COD Rear View (DC Power)
No. Component Description
1 power switches These standard rocker switches power the unit on and off.
2 LAN ports The cables that connect the unit to the primary and the
backup network interfaces (10/100/1000 Mbps) plug in here.
3 serial ports The Cat 5e cables that connect to the serial devices or
RJ45-to-Serial adapters plug in here.
4 grounding
terminal
The grounding wire that is used to ground the unit attaches
here.
5 DC terminal
block
The electric leads from your power source connect to this
DC terminal block.
4
3
12
5
312
45
Chapter 1. Introduction
19
SN9108CO Rear View
SN9116CO Rear View
No. Component Description
1 power socket The power cable(s) plugs in here.
2 power switch This standard rocker switches power the unit on and off.
3 grounding
terminal
The grounding wire that is used to ground the unit attaches
here.
4 LAN port The cable that connect the unit to the network interface (10/
100/1000 Mbps) plugs in here.
5 serial ports The Cat 5e cables that connect to the serial devices or
RJ45-to-Serial adapters plug in here.
1
5
2
3 4
1
5
2
3 4
Serial Console Server User Manual
20
This Page Intentionally Left Blank
21
Chapter 2
Hardware Setup
Before You Begin
Stacking and Rack Mounting
The Serial Console Server can be stacked on the desktop or rack mounted in a
variety of ways. The following sections take you through the procedures for
each method.
Stacking
The Serial Console Server can be placed on any appropriate level surface that
can safely support its weight plus the weight of its attached cables. To place the
device, or to stack units if you are daisy-chaining them, remove the backing
material from the bottom of the rubber feet that came with your package, and
stick them onto the device’s bottom panel at the corners, as shown in the
diagram, on the following page:
1. Important safety information regarding the placement of this
device is provided on page 141. Please review it before
proceeding.
2.
Make sure that the power to any device that you connect to the
installation has been turned off. You m
ust unplug the power cords
Serial Console Server User Manual
22
Note: To ensure adequate ventilation, allow at least 5.1 cm on each side, and
12.7 cm behind the unit for power cord and cable clearance.
Chapter 2. Hardware Setup
23
Rack Mounting
The Serial Console Server can be mounted in a 19" (1U) rack. The mounting
brackets can screw into either the front or the back of the unit so that it can
attach to the front or the back of the rack.
Rack Mounting - Front
To mount the unit at the front of the rack, do the following:
1. Remove the two screws at the front of the unit.
2. Use the M3 x 8 Phillips head hex screws supplied with the rack mount kit
to screw the rack mounting brackets into the front of the unit.
Phillips hex head
M3x8
Serial Console Server User Manual
24
3. Position the device in the front of the rack and align the holes in the
mounting brackets with the holes in the rack.
4. Screw the mounting brackets to the rack.
Note: Cage nuts are provided for racks that are not pre-threaded.
Chapter 2. Hardware Setup
25
Rack Mounting - Rear
To mount the unit at the rear of the rack, do the following:
1. Remove the two screws at the rear of the unit.
2. Use the M3 x 8 Phillips head hex screws supplied with the rack mounting
kit to screw the rack mounting brackets into the rear of the unit.
3. Position the device in the rack and align the holes in the mounting brackets
with the holes in the rack.
Phillips hex head
M3x8
Serial Console Server User Manual
26
4. Screw the mounting brackets to the rear of the rack.
Note: Cage nuts are provided for racks that are not pre-threaded.
Chapter 2. Hardware Setup
27
Serial Console Server Installation
SN0108CO / SN0116CO / SN0132CO / SN0148CO Installation
To set up your SN0108CO / SN0116CO / SN0132CO / SN0148CO
installation, refer to the Installation Diagram on page 29. The numbers in the
diagram correspond to the numbers of the instruction steps, below:
1. Use a grounding wire to ground the unit by connecting one end of the wire
to the Serial Console Server’s grounding terminal (located on the back
panel), and the other end of the wire to a suitable grounded object.
Note: Do not omit this step. Proper grounding helps to prevent damage to
the unit from surges or static electricity.
2. For each server or serial device with a DB-9 connector, connect a Cisco
Console Cable or a Cat 5e cable with RJ-45-to-DB-9(F) adapter between
its serial port and any available RJ-45 port on the Serial Console Server’s
rear panel.
Note: Refer to DB-9/DB-25 Interface on page 161 for pin assignments.
3. Connect a Cat 5e cable between a Cisco Network Switch (or any
compatible network switch) and any available RJ-45 port on the Serial
Console Server’s rear panel.
Note: For a compatible network switch, please make sure the RJ-45 port
pin definition of the target device matches the Serial Console Server.
Examples of compatible network switches: Juniper, HPE, Dell,
Huawei, H3C, EdgeCore, TRENDnet, Fortinet and ATEN ES0152.
4. Connect the Serial Console Server to the network by connecting both the
primary and backup LAN ports, located on the unit’s rear panel, to the
network with Cat 5e cables.
5. (Optional) If you choose to install a serial modem for OOB operation,
connect a Cisco Console Cable to a null modem adapter. Plug the DB-9
connector into the Modem and the RJ-45 connector into the Modem Port
on the Serial Console Server’s front panel.
6. (Optional) Connect a Cat 5e cable between an ATEN PDU and the PON
Port on the Serial Console Server’s front panel for power management.
Serial Console Server User Manual
28
7. (Optional) If you wish to use a console terminal connection, use a Cisco
Console Cable to connect between the Serial Console Server’s Local
Console Port on the front panel and the DB-9 connector of a console
terminal (or a computer).
For the console terminal or computer without DB-9 connector, you can use
a Cat 5e cable with UC232B to connect between the Local Console Port
and the USB port of the console terminal (or the computer).
Note: The UC232B USB to RJ-45 (RS-232) Console Adapter is sold
separately. Contact you ATEN dealer for product information.
8. (Optional) If you are using a laptop USB console to control the Serial
Console Server locally, use the laptop USB console cable included in the
package to connect the laptop to the LUC port on the Serial Console
Server’s front panel.
9. (Optional) If you are using USB devices (such as USB storage devices)
with your Serial Console Server, connect them to these three Type A
female USB ports.
Note: The supported file system for USB storage devices are FAT8,
FAT16 and FAT32.
10. For AC models: Use the AC power cord provided with this package to
connect the SN0108CO/SN0116CO/SN0132CO/SN0148CO's Power
Socket to an AC power source. For DC models: Connect the DC power
source to the SN0108COD/SN0116COD/SN0132COD/SN0148COD's
DC terminal block.
11. Turn on the power switch.
Chapter 2. Hardware Setup
29
SN0108CO / SN0116CO / SN0132CO / SN0148CO Installation
Diagram
Note: The example above shows a SN0148CO Serial Console Server. The
SN0108CO / SN0116CO / SN0132CO units have the same ports and switches
but with slightly different layouts. See Components, page 9 for details.
78
9
56
4
10
11
2
3
1
Modem
ATEN PDU
Cat5
PC (COM)
Cisco Console Cable
USB LUC
Laptop
Cisco Console Cable
+ Null modem adapter
Cat5
PC (COM)
Cisco Console Cable
USB USB USB
SN0148CO (Front View)
SN0148CO (Rear View)
SELECT
PDU
CURRENT
OUTLET
CURRENT
IP
ADDRESS
SENSOR
1
SENSOR
2
OUTLET STATUS
Network Switch
CISCO
Serial Console Server User Manual
30
SN9108CO / SN9116CO Installation
To set up your SN9108CO / SN9116CO installation, refer to the Installation
Diagram on page 31. The numbers in the diagram correspond to the numbers
of the instruction steps, below:
1. Use a grounding wire to ground the unit by connecting one end of the wire
to the Serial Console Server’s grounding terminal (located on the back
panel), and the other end of the wire to a suitable grounded object.
Note: Do not omit this step. Proper grounding helps to prevent damage to
the unit from surges or static electricity.
2. For each server or serial device with a DB-9 connector, connect a Cisco
Console Cable or a Cat 5e cable with RJ-45-to-DB-9(F) adapter between
its serial port and any available RJ-45 port on the Serial Console Server’s
rear panel.
Note: Refer to DB-9/DB-25 Interface on page 161 for pin assignments.
3. Connect a Cat 5e cable between a Cisco Network Switch (or any
compatible network switch) and any available RJ-45 port on the Serial
Console Server’s rear panel.
Note: For a compatible network switch, please make sure the RJ-45 port
pin definition of the target device matches the Serial Console Server.
4. Connect the Serial Console Server to the network by connecting the LAN
port to the network with Cat 5e cables.
5. (Optional) If you choose to install a serial modem for OOB operation,
connect a Cisco Console Cable to a null modem adapter. Plug the DB-9
connector into the Modem and the RJ-45 connector into any available RJ-
45 port on the Serial Console Server’s front panel.
6. For AC models: Use the AC power cord provided with this package to
connect the SN9108CO/SN9116CO's Power Socket to an AC power
source.
7. Turn on the power switch.
Chapter 2. Hardware Setup
31
SN9108CO / SN9116CO Installation Diagram
Serial Console Server User Manual
32
This Page Intentionally Left Blank
33
Chapter 3
Super Administrator Setup
Overview
This chapter discusses the administrative procedures that the Super
Administrator performs to get the Serial Console Server set up for the first
time.
First Time Setup
Once the Serial Console Server has been cabled up, the Super Administrator
needs to set up the unit for operation. This involves setting the network
parameters, and changing the default Super Administrator login. The most
convenient way to do this for the first time is from a local console (local VT
console or a local computer running terminal application software, such as
Microsoft HyperTerminal), or a Laptop USB Console (LUC) running the
SNViewerUSB application (SN0108CO / SN0116CO / SN0132CO /
SN0148CO only). Setup can also be done remotely over the Web via the GUI
using the unit’s IP address.
Note: For remote methods of setting up the network, see IP Address
Determination, page 152.
Local Login
You can log in locally from a computer or laptop (SN0108CO / SN0116CO /
SN0132CO / SN0148CO only) connected directly to the Serial Console Server
(see Serial Console Server Installation, page 27). There are two methods for
logging in locally SNViewerUSB and HyperTerminal.
The local login Main Menu is the text based equivalent of the browser based
configuration and control functions described throughout this manual. You can
reference the detailed information provided for the web browser version (After
logging in, the system will force you to change the password, the password
must not be the same as the default., page 37) as you work your way through
the sub-menus to configure the settings discussed in this chapter.
Serial Console Server User Manual
34
Laptop USB Console (LUC) Login - SNViewerUSB
The SNViewerUSB application appears automatically when a Laptop USB
Console (LUC) connection (SN0108CO / SN0116CO / SN0132CO /
SN0148CO only) has been established, and you will be prompted to log in, as
shown here:
Since this is the first time you are logging in, use the default Username:
administrator; and the default Password: password.
After logging in, the system will force you to change the password, the
password must not be the same as the default.
Console Login - HyperTerminal
Once a physical connection from a computer to the Serial Console Server has
been made you can establish a HyperTerminal session using the instructions
below.
1. Open HyperTerminal, and configure the port settings for the COM1 port:
Chapter 3. Super Administrator Setup
35
Bits per Second: 9600, Data Bits: 8, Parity: None, Stop bits: 1, Flow Control:
None.
2. When configured correctly the login prompt appears, as shown here:
Since this is the first time you are logging in, use the default Username:
administrator; and the default Password: password.
After logging in, the system will force you to change the password, the
password must not be the same as the default.
Local Console Main Menu
After you log in via HyperTerminal or SNViewerUSB the text based menu
appears:
The Main Menu is the text based equivalent of the browser based configuration
and control functions described throughout this manual. You can reference the
information provided for the browser version as you work your way through
the sub-menus.
Serial Console Server User Manual
36
Remote Login
You can log in remotely from a computer running Telnet, PuTTY, or via Web
Browser.
The remote login Main Menu for Telnet and PuTTY are a text based equivalent
of the browser based GUI and control functions as described throughout this
manual. You can reference the detailed information provided for the web
browser version (After logging in, the system will force you to change the
password, the password must not be the same as the default., page 37) as you
work your way through the text sub-menus and configure the settings discussed
in this chapter.
Telnet Login
Start Telnet, type “open 192.168.0.60”, press Enter, and a login prompt will
appear, as show here:
Since this is the first time you are logging in, use the default Username:
administrator; and the default Password: password.
After logging in, the system will force you to change the password, the
password must not be the same as the default.
PuTTY Login
Start PuTTY, enter the Serial Console Server’s default IP address
(192.168.0.60), click Open, and a login prompt will appear, as shown here:
Chapter 3. Super Administrator Setup
37
Since this is the first time you are logging in, use the default Username:
administrator; and the default Password: password.
After logging in, the system will force you to change the password, the
password must not be the same as the default.
Browser Login
Once the Serial Console Server has been connected to the LAN, it can be
accessed via an Internet browser running on any platform. To access the Serial
Console Server, do the following:
1. Open the web browser and specify the default IP address (192.168.0.60) of
the Serial Console Server in the browser's location bar, and press Enter.
2. When a Security Alert dialog box appears, accept the certificate, it can be
trusted.
Once you accept the certificate(s), the login page appears:
3. Since this is the first time you are logging in, use the default Username:
administrator; and the default Password: password.
After logging in, the system will force you to change the password, the
password must not be the same as the default.
After you successfully log in, the Main Page appears:
Chapter 3. Super Administrator Setup
39
Changing the Super Administrator Login
To change the default Super Administrator Username and Password, do the
following:
1. At the top of the screen, click the User Management tab.
The User Management page has a list of Users and Groups in the Sidebar
at the left, and a more detailed list of users – with more information about
them – in the large central panel. Since this is the first time the page is
being accessed, only the Super Administrator appears:
2. Click on the account in the left panel or select it in the central panel, then
click Modify (at the bottom of the page.)
The User Information page appears:
3. Change the Username and Password to something unique.
Serial Console Server User Manual
40
4. Enter the password again in the Confirm Password field to confirm it is
correct.
5. Click Save (located at the bottom of the page).
6. When the dialog box informing you that the change completed
successfully appears, Click OK.
41
Chapter 4
The User Interface
Overview
Once you have successfully logged in, the Serial Console Server’s Main Page
appears. The look of the page varies slightly, depending on which method you
used to log in. Each of the interfaces is described in the sections that follow.
Access
The Serial Console Server can be accessed from a local console (locally
connected computer or laptop) running terminal application software (such as
Microsoft HyperTerminal) or the SNViewerUSB application; or from a remote
computer using Telnet (SSH), PuTTY, or web-based browser (see First Time
Setup, page 33 for details).
No matter which access method you choose, the Serial Console Server’s
authentication procedure requires you to submit a valid username and
password. If you supply invalid login information, the authentication routine
will return an Invalid Username or Password, or Login Failed message. If you
see this type of message, log in again with a correct username and password.
Note: If the number of invalid login attempts exceeds a specified amount, a
timeout period is invoked. You must wait until the timeout period
expires before you can attempt to log in again. See Login Failures,
page 120 for further details.
Serial Console Server User Manual
42
Local Console Operation
When a local console is attached (SN0108CO / SN0116CO / SN0132CO /
SN0148CO only, see page 27), you can use the HyperTerminal or
SNViewerUSB application to log in (See Local Login, page 33 for details).
Simply key in your valid Username and Password, then hit [Enter] to bring up
the Local Console Main Page.
The Main Menu is the text based equivalent of the browser based configuration
and control functions described throughout this manual. You can reference the
information provided for the browser version as you work your way through
the sub-menus.
Note: 1. As with the browser version, access to many of these sub-menus are
restricted by the user’s permissions. If you select a submenu that you
are not authorized for, nothing happens.
2. Some of the sub-menus do not have an Exit choice. In these cases, you
can return to the previous menu without making changes by pressing
Enter twice.
3. You can bring up the Main Menu at any time during your session.
4. This menu can also be accessed from remote terminal sessions, such
as Windows Telnet Client, and PuTTY.
When you have finished with your session, bring up the Main Menu and press
Q to log out. After you are offline, you can simply close the window.
Chapter 4. The User Interface
43
Remote Operation
You can access the Serial Console Server remotely using a web browser, or text
based terminal application such as Telnet or PuTTY, as described below.
Web Browser Login
Serial Console Server units can be accessed via an Internet browser running on
any platform. To access the Serial Console Server, do the following:
1. Open the browser and specify the IP address (See After logging in, the
system will force you to change the password, the password must not be
the same as the default., page 37 for details) of the Serial Console Server
you want to access in the browser's location bar.
2. When a Security Alert dialog box appears, accept the certificate – it can be
trusted. If a second certificate appears, accept it as well.
Once you accept the certificate(s), the login page appears:
3. Provide your username and password (see After logging in, the system will
force you to change the password, the password must not be the same as
the default., page 37), then click Login to bring up the Web Browser Main
Page, described on the next page.
Serial Console Server User Manual
44
The Web Browser Main Page
To ensure multi-platform operability, access to the Serial Console Server can
be accomplished with most standard web browsers. The chapters following this
one give detailed information about each section of the web browser. Once
users log in and are authenticated (see page 43), the Web Browser Main Page
comes up, with the Port Access page displayed:
Note: The screen depicts a Super Administrator’s page. Depending on a user’s
type and permissions, not all of these elements appear.
Page Components
The web page screen components are described in the table, below:
No. Item Description
1 Tab Bar The tab bar contains the Serial Console Server main
operation categories. The items that appear in the
tab bar are determined by the user’s type, and the
authorization options that were selected when the
user’s account was created.
2 Menu Bar The menu bar contains operational sub-categories
that pertain to the item selected in the tab bar. The
items that appear in the menu bar are determined by
the user’s type, and the authorization options that
were selected when the user’s account was created.
3 Sidebar The Sidebar provides a tree view listing of ports that
relate to the various tab bar and menu bar selections.
Clicking a node in the Sidebar brings up a page with
the details that are relevant to it.
There is a Filter button at the bottom of the Sidebar
that lets you expand or narrow the scope of the ports
that appear in the tree.
Chapter 4. The User Interface
45
4 About About provides information regarding the Serial
Console Server’s current firmware version.
5 Logout Click this button to log out of your Serial Console
Server session.
6 Welcome Message If this function is enabled (see Welcome Message,
page 67), a welcome message displays here.
7 Interactive Display Panel This is your main work area. The screens that appear
here reflect your menu choices and Sidebar node
selection.
No. Item Description
Serial Console Server User Manual
46
The Tab Bar
The number and type of icons that appear on the Tab Bar at the top of the page
are determined by the user’s type (Super Administrator, Administrator, User)
and the permissions assigned when the user’s account was created. The
chapters following this one give detailed information about each section of the
web browser. The functions associated with each of the icons are explained in
the table below:
There are two small icons at the extreme right of the page. Their functions are
described in the table, below:
Icon Function
Port Access: The Port Access page is used to access and control the
devices on the Serial Console Server installation. This page is
available to all users. Port Access is discussed on page 59.
User Management: The User Management page is used to create
and manage Users and Groups. It can also be used to assign devices
to them. This tab is available to the Super Administrator, as well as
administrators and users who have been given User Management
permission. The tab doesn’t appear for other administrators and users.
User Management is discussed on page 81.
Device Management: The Device Management page is used to
configure and control the overall operation of the Serial Console
Server. This page is available to the Super Administrator, as well as
administrators and users who have been given Device Management
permission. The tab doesn’t appear for other administrators and users.
Device Management is discussed on page 97.
Log: The Log page displays the contents of the log file. The Log page
is discussed on page 129.
Maintenance: The Maintenance page is used to install new firmware;
backup and restore configuration and account information; restore
default values; and import Certificates. This page is available to the
Super Administrator (and Administrators and Users with Maintenance
permission). The icon doesn’t display on the page of ordinary
administrators and users. The Maintenance page is discussed on
page 133.
Icon Function
Click this icon to bring up a panel with information about the Serial
Console Server’s firmware version.
Click this icon to log out and end your Serial Console Server session.
Chapter 4. The User Interface
47
SNViewer
The SNViewer is the main application used to access serial devices via web
browser. The SNViewer opens from the Port Access - Connections page, when
you click the Telnet or SSH button for a serial device (see Telnet/SSH, page 63
for details). When the SNViewer opens there is a Control Panel toolbar that
appears when your mouse moves over it, which allows you to configure your
session, as shown here:
SNViewer Control Panel
The SNViewer provides a Control Panel that is hidden at the upper center of
the screen, and becomes visible when your mouse moves over it. The panel
consists of three rows: an icon row at the top, and two text rows below it:
By default, the upper text row shows the width and height of the window
size. As the mouse pointer moves over the icons in the icon bar, however,
the information in the upper text row changes to describe the icon's
function. In addition, if a message from another user is entered in the
message board, and you have not opened the message board in your
session, the message board window will pop open automatically.
The lower row shows the IP address and port of the device you are
accessing on the left side, and the connection status on the right.
Serial Console Server User Manual
48
Control Panel Functions
The Control Panel functions are described below and in the following sections:
Icon Function
This is a toggle. Click to make the Control Panel appear Always On
Top
–
i.e., always displays on top of the SNViewer screen. Click
again to have it display in Auto Hide mode
–
allowing it to only
appear when the mouse is moved over it.
Use this to copy the selected text on the screen.
Use this to copy all text that is displayed on the screen.
Use this to paste the copied text.
Use this icon to toggle Logging on / Logging off. This starts a log file
of characters sent from the serial device to the SNViewer. You must
first create and import a text based log file (See Terminal Settings,
Others - Log File, page 53).
Use this to browse for data files to import (see Data Import,
page 49).
Use this to change the page encoding (see Encode, page 50).
Use this icon to enable broadcasting. Broadcasting allows you to
access and make changes on a single port and the same changes
will be made across all Broadcast Ports. Before using the
broadcast function, set the Broadcast Timeout and Broadcast Ports
(see Preferences, page 66 for details).
For broadcasting to work, you must first access a port set as a
Broadcast Port and then click the Broadcast icon on the control
panel.
Click to send a Break command.
Chapter 4. The User Interface
49
Data Import
The Data Import page opens a standard browse menu to import data
files, as shown below:
Use this to reset the terminal to its default settings.
Click to bring up the Message Board (see The Message Board,
page 50).
Click to open a window and create a list of custom text macros (see
Macros, page 51).
Use this to change the font, color and other SNViewer settings (see
Terminal Settings, page 52).
Use this button to adjust the width of the SNViewer window.
Click to exit the viewer.
Icon Function
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50
Encode
Encoding allows you select which type of encoding you want to use.
Make your selection from the drop down menu and click OK, as
shown below:
Note: Try choosing a different encoding if you get garbled code. For example,
if you’ve named your port name in Korean, Japanese, traditional or
simplified Chinese, try UTF-8 encoding and choose Monospaced for
Font.
The Message Board
The Serial Console Server supports multiple user logins, which may
cause access conflicts. To alleviate the problem, a message board has
been provided, which allows users to communicate with each other:
Message Display Panel
Messages that users post to the board are display in this panel.
Chapter 4. The User Interface
51
Compose Panel
Key in the messages that you want to post to the board in this panel. Click Send
to post the message to the board.
User List Panel
The username and IP address of all the logged in users are listed in this panel.
If you check All Users, messages are posted to all users. To post a
message to one individual user, select the user's name before sending your
message.
If a user's name is selected, and you want to post a message to all users,
select All Users before sending your message.
Macros
Macros allow you to create custom text macros to use within the
SNViewer application. When you click the Macros icon the following
screen appears:
Simply check a box, type in the text macro and click Save. Use the associated
function key (F1-F12) to run the custom text macro(s) you created.Terminal
Application
You can log in remotely using a text based terminal application such as Telnet,
or PuTTY. For information on how to connect and login, see Remote Login,
page 36 for details.
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52
The Telnet and PuTTY Main Menus are the text based equivalent of the
browser based configuration and control functions described throughout this
manual. You can reference the information provided for the browser version as
you work your way through the sub-menus. Once you login, the following text
based menu’s appear:
Terminal Settings
The Terminal Settings page allows you make changes to the
appearance of the terminal window, as described below:
Category Description
Font Click Change to configure the SNViewer’s Font settings. You can
change the Font type, Size, and Style. On the right side of the
window you can view an example of the font you have set.
Color Select an Option: Foreground color, Background Color, Cursor Text
color, or Cursor Color, and Click Change to adjust the color settings.
Use the HSL, Swatches, and HSV tabs to make detailed adjustments
and select the colors.
Below the tab is a Preview section you can use to see how the color
change will look.
Click OK to save the changes; Cancel to remove the changes and
exit; or Reset to revert to the default color settings.
Size The size of the window may determine the amount of displayed
information. You can configure the SNViewer’s window size by going
to this category and change the Column size and Row size fields.
Chapter 4. The User Interface
53
Others Use this section to set:
Implicit CR in every LF: Checking this box adds an extra Carriage
Return when the [Enter] key is used, so the cursor returns flush on
the left margin. Use this function if the text is not lining up on the
left margin after you hit [Enter].
Backspace is Delete Key
Local echo: An echo is a response from the serial device of
character(s) that have been input.
Auto: Characters that are typed in are echoed but not
displayed on the screen.
Force On: Characters that are typed in are echoed and
displayed on the screen as they are entered. Passwords are
displayed on the screen if this mode is used.
Force Off: Characters are not echoed from the serial device.
Buffer Size: This is the maximum size of the Log file.
Log File: The log file generates a log of characters sent from the
connected serial device to the SNViewer. The log must first be
created as a text file using an external editor such as Note or
Microsoft Word, then opened here. Next you must turn Logging on
from the SNViewer Control Panel (see Control Panel Functions,
page 48).
Category Description
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54
Terminal Application
You can log in remotely using a text based terminal application such as Telnet,
or PuTTY. For information on how to connect and login,see Remote Login,
page 36 for details.
The Telnet and PuTTY Main Menus are the text based equivalent of the
browser based configuration and control functions described throughout this
manual. You can reference the information provided for the browser version as
you work your way through the sub-menus. Once you login, the following text
based menu’s appear:
Telnet Menu-Driven Text UI
PuTTY Menu-Driven Text UI
55
Chapter 5
Port Operating Modes
Overview
To cover a broad range of serial applications, the Serial Console Server’s COM
ports support several port operating modes. These include Console
Management and Console Management Direct modes for device control; and
Real COM Port, Virtual Modem, TCP Server, TCP Client, and UDP Mode for
Serial-to-Ethernet connectivity and applications that require COM ports, serial
tunneling, or where TCP/UDP Socket functionality is needed. An explanation
of the functions performed by the various operating modes is provided in the
sections that follow.
The Operating Mode is selectable from the Port Access - Properties page,
under the Operation Mode tab, as shown above. From this page you can set the
Port Operating Modes that are discussed in this chapter. See Operating Mode,
page 73, for further details on configuring all the settings.
Serial Console Server User Manual
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Operating Mode
For detailed information about the settings in each of the Operating Modes, see
Operating Mode, page 73.
Console Management
Console Management mode is the most common Operating Mode used,
allowing users to establish Telnet or SSH sessions to the Serial Console Server
to manage the serial devices. In this mode users can log in using the web
browser’s built in SNViewer application via Telnet or SSH; remotely via Telnet
or PuTTY; or directly using the HyperTerminal or SNViewerUSB
applications.
For information about configuring Console Management settings, see page 73.
Note: Be sure that the Socket entry specified on the Network page corresponds
to the port that the device listens on. 5001 is the Serial Console Server’s
default setting (see Network, page 101, and Base Socket, page 102).
Real COM Port
This mode is used in conjunction with a virtual COM port driver installed on
the remote user’s local computer. When the Serial Console Server’s COM port
is set to this mode, the device connected to the port appears as if it were a
device directly connected to a COM port on the remote user’s local computer.
This mode is useful with devices such POS terminals, Bar Code Readers, Serial
printers, etc. since it allows you to use software that was written for pure serial
communication applications.
The Serial Console Server comes with Real COM drivers for Windows
systems and TTY drivers for Linux systems.
For information about configuring Real COM Port settings, see page 73.
TCP Server / TCP Client (Serial Tunnel)
TCP (Transmission Control Protocol) provides a reliable transport layer for
transmitting serial data over the TCP protocol via socket programming.
TCP Server (RAW TCP)
In TCP Server (RAW TCP) mode, data transmission is bidirectional. In this
mode, the host computer initiates contact with the Serial Console Server and
requests a connection to its serial port.
Chapter 5. Port Operating Modes
57
Once the connection is established, the host receives data from the serial
device. From this point on, data can be transmitted between the host and the
device in both directions.128-bit/256-bit SSL (TLS v1.0 / TLS v1.1 / TLS v1.2)
data encryption is supported in this operating mode.
The Serial Console Server supports simultaneous connections from up to 16
host computers in this mode, allowing multiple computers to communicate
with the serial device at the same time.
For information about configuring TCP Server settings, see page 76.
Note: Be sure that the Socket entry specified on the Network page corresponds
to the port that the device listens on. 5301 is the Serial Console Server’s
default setting. (see Network, page 101, and Base Socket, page 102).
TCP Client
In TCP Client mode, when serial data comes into the Serial Console Server’s
serial port, the Serial Console Server initiates contact with the host computer
and begins sending serial data to the to the host. The Serial Console Server can
send data to up to 16 host computers simultaneously, and supports 128-bit/256-
bit SSL (TLS v1.0 / TLS v1.1 / TLS v1.2) data encryption in this operating
mode.
For information about configuring TCP Client settings, see page 76.
UDP Mode
UDP (User Datagram Protocol) Mode is faster and more efficient at
communications than TCP. In UDP mode, communications are bilateral. A
serial device can send data to, and receive data from, up to 16 host computers
via the Serial Console Server’s COM port.
Because it doesn’t perform error checking in the thorough way that TCP does,
UDP is more suitable for real time applications (such as message display) than
the slower TCP which is optimized for data accuracy.
For information about configuring UDP Mode settings, see page 78.
Virtual Modem
In Virtual Modem mode, the Serial Console Server’s COM port emulates a
modem. The port acts as if it were a real modem for communication with a
remote server. This allows software designed to transmit data over a serial
modem-to-modem link, to perform serial operations over a TCP/IP Ethernet
connection. In this mode, the Serial Console Server “dials into” the remote
Serial Console Server User Manual
58
server’s IP specifying the appropriate port address for the transmission. For
example:
atd 10.0.100.101:5000
A detailed description of the data structures and related functions of the Serial
Console Server’s virtual modem function is provided on page 156.
For information about configuring Virtual Modem settings, see page 78.
Note: 128-bit/256-bit SSL (TLS v1.0 / TLS v1.1 / TLS v1.2) data encryption
is supported in this operating mode.
Console Management Direct
In this mode, users establish a Telnet or SSH session directly from a PC to a
server or serial device connected to a port. There is no need to log in to the
Serial Console Server via web browser to establish the connection. Users can
log in to a serial device using Telnet, SSH or PuTTY directly from a PC.
For information about configuring Console Management Direct settings, see
page 78.
Disabled
In this mode, the serial port on the Serial Console Server is disabled.
59
Chapter 6
Port Access
Overview
Once you have logged in from a web browser, the Main Screen appears with
the Port Access - Connections page displayed:
The Connections page is organized into several main areas. All the devices,
ports, and outlets that a user is permitted to access are listed in the Sidebar at
the left of the page.
After selecting a port in the Sidebar, clicking entries on the menu bar opens
information and configuration pages related to the item selected in the Sidebar.
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60
The Sidebar
All connected Serial Console Servers, port devices and PDU devices –
including their ports and outlets – are listed in a tree structure in the Sidebar at
the left of the screen:
The Sidebar Tree Structure
The characteristics of the Sidebar tree structure are:
Users are only allowed to see the devices and ports that they have access
permission for.
Ports become green to show that the serial device is online.
Ports become green and a green tick is shown when they are accessed by a
user.
Ports and child devices can be nested under their parent devices. Click the
+ in front of a device to expand the tree and see the ports nested
underneath it. Click the - to collapse the tree and hide the nested ports.
Chapter 6. Port Access
61
Filter
A “Show” is displayed on the bottom-left hand corner of the page. It is a filter
function that allows you to control the number and type of ports that display in
the Sidebar. When you click “Show”, the bottom of the panel changes to look
similar to the image below:
The meanings of the choices are explained in the following table:
Choices Explanation
Search If you key in a search string and click Search, only port names
that match the search string display in the tree. Wildcards (?
for single characters; * for multiple characters) and the
keyword or are supported, so that more than one port can
show up in the list.
For example:
1. If you key in Web*, both Web Server 1 and Web Server 2
show up in the list.
2. If you key in W*1 or M*2, both Web Server 1 and Mail
Server 2 show up in the list.
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Connections
The main panel on the Connections page displays the Port List. From here you
can select and connect to the serial devices via the port they are connected to.
Heading Description
Port Number This column represents the physical port that the device is
connected to on the rear of the Serial Console Server.
Port Name This column shows the port name which can be changed from
the Port Access - Properties page (See page 70 for details).
Status This column shows the On or Off status of a device connected to
the port. If no device is connected to the port a “-” will appear.
Busy This column will show Busy when the port is being accessed by
a user through the Serial Console Server.
Operation Mode This column lists the Work Mode that the port is set to for
access. The most common setting is Console Management,
which is set on the Port Access - Properties page, under the
Operation Mode tab (See Operating Mode, page 73 for details).
Note: Console Management is the means of accessing a serial
device for operations on it.
Operation Lists Console Management access methods: Telnet and SSH for
managing a port device. Clicking either one opens the SNViewer
application to manage that serial device (See Telnet/SSH,
page 63, below). Dump Buffer: This button allows you to dump
and view the buffer log of activity conducted on the device. Click
to save the log. (See Save & Copy, page 71 for details).
Port Shows the respective Telnet and SSH Port number configured for
access to the serial device (See Service Ports, page 101 for
details).
Chapter 6. Port Access
63
Telnet/SSH
To access a serial device connected to the Serial Console Server, click the
port’s Telnet or SSH button from the Port Access - Connections page:
The Serial Console Server opens SNViewer to start your session with the serial
device, and a screen similar to the one below appears:
From the SNViewer can you login and perform management activities on the
serial device. For more information on using the SNViewer, see SNViewer,
page 47 for details.
Port Attributes
Clicking a device on the sidebar from the Port Access - Connections page
brings up the Port Attributes page with detailed information about the device
and Power Over the Net™ reboot options, as shown here:
Serial Console Server User Manual
64
From here you can use the Telnet, SSH, and Dump Buffer buttons at the
bottom of the page.
Chapter 6. Port Access
65
Favorites
The Favorites tab allows you to keep all the connections that you access most
frequently in one convenient place. To add a port to Favorites, right-click on it
from the sidebar and select Add to Favorites, or select a port and click Add.
The layout and functions available on the Favorites tab are exactly the same as
those found on the Port List tab (See Connections, page 62 for details).
History
The History page provides a record of each time that a port was accessed. It
provides quick access to the most recently used ports. You can access a port
shown in the main panel by clicking it’s Telnet or SSH button.
If there are more entries than there is room on the screen, a scroll bar
appears to let you scroll up and down to see the entire record.
To clear the record, click the Delete button at the bottom right of the page.
You can change the sort order by clicking the column headings.
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Preferences
The Preferences page allows users to set up their own, individual, working
environments. The Serial Console Server stores a separate configuration record
for each user profile, and sets up the working configuration according to the
Username that was keyed into the Login dialog box:
The page settings are explained in the following table:
Setting Function
Language Select the language that the web GUI uses.
Logout Timeout If there is no user input for the amount of time set with this
function, the user is automatically logged out. Once logged out, a
login is necessary before the Serial Console Server can be
accessed again.
Broadcast Timeout If there is no user input for the amount of time set here, the
Broadcast function is automatically ended. Key in a value from
0
–
240 seconds. A setting of 0 (zero) has the same effect as
disabling the function.
For more information on the Broadcast function, see Broadcast
Ports within this table.
Viewer You can choose which viewer is used when accessing a serial
device:
Auto Detect will select the appropriate viewer based on the
web browser used; WinClient for Windows Internet Explorer,
Java Client for other web browsers (ex. Firefox).
Java Client will open the Java based viewer regardless of the
web browser being used.
Chapter 6. Port Access
67
Sessions
The Session page lets the administrator and users with User Management
permissions see at a glance which users are currently logged into the Serial
Console Server, and provides information about each of their sessions.
Note: 1. The Session page is not available for ordinary users.
2. Users with User Management permissions can only see the sessions
of ordinary users.
Welcome Message You can choose to hide or show the Welcome Message and/or
User Name displayed in the submenu bar. The default is
disabled.
Broadcast Ports Select the ports to receive broadcast commands by selecting the
boxes. Selecting Broadcast Ports allows you to access and make
changes on a single port and the same change will be made
across all Broadcast Ports.
Note: For broadcasting to work, you must access a Broadcast
Port using the SNViewer and turn Broadcast on from the Control
Panel (See Control Panel Functions, page 48).
Save Click Save to save any changes made to the Preferences
settings.
Changing a
Password
In the Browser GUI, to change a user’s password, key in the
old password and new password into their input boxes; key the
new password into the Confirm input box, then click Change
Password to apply the change.
Setting Function
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3. The sort order of the information displayed can be changed by
clicking the column headings.
The meanings of the headings at the top of the page are fairly straightforward.
This page also gives the administrator the option of forcing a user logout by
checking the Select box for the user and clicking Kill Session at the bottom of
the main panel.
Access
Administrators use the Access page to set user and group access and
configuration rights for Serial Console Server ports and PDU devices. The
Access page only appears for those users with User Management permissions
and is not available for other users. Access rights can be set on a user-by-user
or a group-by-group basis. See User Management, page 81, to setup groups
and users.
Heading Description
Username Refers to the user that logged in.
Service Displays the type of session (HTTP, HTTPS) established to log in.
IP Refers to the IP address that the user has logged in from.
Login Time Indicates the date and time the user logged in.
Last Access Indicates when the user last accessed the system for use.
User Type Lists the type of user who has logged in: SA (Super Administrator),
Administrator (Administrator), or Normal user (User).
Chapter 6. Port Access
69
Use the radio buttons to con figure access rights on the User Acces s and Group
Access page. The meaning of the columns are given in the table, below:
User Access Each User created on the Serial Console Server (excluding Super
Administrator accounts) is listed to set access and configuration
rights for each device listed on the sidebar. Select a device from
the Sidebar to set the access and configuration rights of each
User.
Group Access Each Group created on the Serial Console Server is listed to set
access and configuration rights for each device listed on the
sidebar. Select a device from the Sidebar to set the access and
configuration rights of each Group.
Access Rights The Access columns are where access rights are set. The
meaning of each is explained below.
Full Access The user can view the device and can
perform operations on the device.
View Only The user can only view the device; he
cannot perform any operations on it.
No Access The device will not show up on the
User's list on the Main Screen.
Config Sets or denies permission for the user to make changes to a
port’s configuration settings. A check mark
(
√
)
indicates that the
user has permission; an empty box means that the user does not
have permission.
Power Supply This column permits/restricts the configuration and power
operation of ports that have Power Over the Net™ devices
connected to them. A check mark
(
√
)
indicates that the user has
permission; an empty box means that the user does not have
permission.
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Properties
When you click the Properties tab, the Port Settings List page appears:
When a port is double clicked from the Port Settings List or from the Sidebar,
the Properties page appears and looks similar to the one below:
This p anel allows you to m ake co nfiguration settings for the selected port, as
explained in the table below:
Setting Meaning
Port ID Each port on the Serial Console Server has a port ID number. The
value in this field indicates the port that is being configured.
Chapter 6. Port Access
71
Save & Copy
At the bottom right side of each Properties page you can click Save to save the
settings for the selected port, or Save&Copy which allows you to copy and save
the current port settings for any/all other ports, as shown here:
Simply select the ports you want to save the current setting to and click OK.
Port Name You can give a port an appropriate name by editing the Port Name
field.
Interface Choose between Auto (default), DTE or DCE.
Baud Rate This sets the port’s data transfer speed. Choices are from 300
–
230400 (drop down the list to see all options). Set this to match the
baud rate setting of the connected device. Default is 9600 (which is a
default setting for many serial devices).
Data Bits This sets the number of bits used to transmit one character of data.
Choices are: 5, 6, 7 and 8. Set this to match the data bit setting of the
connected device. Default is 8 (which is a default setting for many
serial devices).
Parity This bit checks the integrity of the transmitted data. Choices are:
None; Odd; Even. Set this to match the parity setting of the connected
device. Default is None (which is a default setting for many serial
devices).
Stop Bits This indicates that a character has been transmitted. Set this to match
the stop bit setting of the connected device. Choices are: 1, 1.5, and
2. Default is 1 (which is a default setting for many serial devices).
Flow Control This allows you to choose how the data flow will be controlled.
Choices are: None, Hardware (RTS/CTS), and XON/XOFF. Set this to
match the flow control setting of the connected device. Default is
None.
Toggle DTR Enabling this parameter allows the DTR signal to toggle between
enabled and disabled. A check mark
(
√
)
enables Toggle DTR.
Setting Meaning
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72
Port Buffering
Port Buffering creates a log of activity conducted when a port is accessed. You
can save the log to memory on the Serial Console Server, or to a USB drive. A
USB drive provides more storage space, while the Serial Console Server is
limited to it’s internal memory.
Note: USB drive is only supported on SN01xxCO models.
To enable Port Buffering, from the drop-down menu: select Memory, NFS,
Syslog Server or select a mounted USB drive. Select Disable to disable Port
Buffering. Use the check box to enable/disable Time Stamps.
If you selected a mounted USB drive, addition information is provided:
The Buffer File Name allows you to customize the file name of the log saved
to the USB drive.
For more information on Syslog Server, NFS and mounted USB drive, please
refer to Devices on page 97.
Chapter 6. Port Access
73
Operating Mode
The Operating Mode page allows you to configure settings for access and
management of each port. This determines how each serial device is accessed
via operating modes. For a detailed explanation of each Operating Mode, see
Operating Mode, page 56
Operating Mode – This sets the mode you use to access the port device for
management. The most common setting is Console Management, which
allows for Telnet/SSH sessions from the Port Access - Connections page.
Select the port’s work mode from the drop-down menu.
Note: See Port Operating Modes, page 55, for full details of the different port
operating modes that are available from the drop-down list.
Console Management
General Settings
Setting Meaning
Max Sessions Set the maximum number of concurrent sessions here.
Suspend
Character
The Suspend character is used to bring up the Suspend Menu in
Telnet sessions. Valid characters are A–Z, except H, I, J, and M -
which may not be used.
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74
Alert Strings
The Port Alert Strings dialog box provides a way for you to be informed about
problems that occur on the devices connected to the Serial Console Server's
ports.
Access Mode Defines how the port is to be accessed when multiple users have
logged on, as follows:
Exclusive: The first user to access the port has exclusive control over
the port. No other users can view the port. The Timeout function
does not apply to ports which have this setting.
Occupy: The first user to access the port has control over the port.
However, additional users may view the port. If the user who
controls the port is inactive for longer than the time set in the
Timeout box, port control is transferred to the next user who makes
a change on the system.
Share: Users simultaneously share control over the port. Input from
the users is placed in a queue and executed chronologically.
Occupy
Timeout
If there is no input on this port for the amount of time set with this
function, the port is released for use by another user.
Logout
Timeout
Some applications do not require a user to login and in such a
situation the Occupy Timeout setting will not work since the timer is
set according to the user’s operations. In such a case, use the Logout
Timeout option. With this feature, if there is no user input for the
amount of time set, the user is automatically logged out. Once logged
out, a login is necessary before the device can be accessed again.
Exit Macro Set the Exit Macro here.You can create a macro that will execute
when exiting the serial device.
Connection
Protocol
Use the check boxes to enable/disable SSH and Telnet connection
protocols.
CRLF
Translation
This allows you to select whether to send a Carriage Return and Line
Feed signal (CRLF).
Setting Meaning
Chapter 6. Port Access
75
When a device has a problem – such as a critical error that requires a reboot, or
an SNMP Trap event has been triggered – debug messages can be sent through
its serial port to the Serial Console Server’s COM port.
When the Serial Console Server receives such a message, it can send an SNMP
Trap alert and/or an email to inform the user specified here of the problem. You
can specify up to 10 types of alerts.
After setting up this page, whenever one of the specified alerts is generated,
you will be informed of its occurrence.
Command Filters
On this page you can specify up to 16 command filters.
Response Check
When enabled, this function allows the system to check if the device is
responding normally to make sure the system is functioning normally.
Note: This function is only supported under Console Management and
Console Management Direct modes.
If the device does not respond, a “Response check failed” notification (if this
notification is enabled) will be sent out.
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76
Probe string is the string the system sends for response check. The default
is \x0D (\x0D represents [Enter], \x1B represents [ESC]).
Query frequency is how often you send the response check. The default is
30 (in seconds), enter a number between 10-9999.
Real COM Port
Check Enable to encrypt all data being transfered through the session.
TCP Server
Setting Meaning
TCP Alive
Check Time
This setting defines how often the Serial Console Server should check
the TCP socket connection to the host computer to determine whether
it is up, or if it has gone down. Enter the number of minutes the Serial
Console Server should wait before checking the TCP connection to
the host computer.
Inactivity Time This setting defines how long to wait when there is no data transfered
between the Serial Console Server and host computer before the
connection drops. Enter the number of minutes that can pass before
the Serial Console Server drops the connection.
Chapter 6. Port Access
77
TCP Client
Max
Connections
Enter the maximum number of concurrent connections allowed. The
Serial Console Server can establish up to 16 connections
simultaneously.
Secure Check Enable to encrypt all data being transfered through the
session.
Setting Meaning
Secure Check Enable to encrypt all data being transfered through the
session.
Destination
Host / Port
Key-in the IP address and service port of Destination Host or another
Serial Console Server (TCP Server) to create a serial tunnel for
transmitting the data by between. The Serial Console Server can
send data to up to 16 host computers simultaneously.
Setting Meaning
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UDP Mode
Virtual Modem
Check Enable to encrypt all data being transfered through the session.
Setting Meaning
Host Start IP /
Host End IP
and Port
Use this setting to establish connections via the UDP protocol. Enter a
single or range of IP addresses and the TCP/IP port number.
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79
Console Management Direct
General Settings
Setting Meaning
Max Sessions Set the maximum number of concurrent sessions here.
Suspend
Character
The Suspend character is used to bring up the Suspend Menu in
Telnet sessions. Valid characters are A–Z, except H, I, J, and M - which
may not be used.
Access Mode Defines how the port is to be accessed when multiple users have
logged on, as follows:
Exclusive: The first user to access the port has exclusive control over
the port. No other users can view the port. The Timeout function does
not apply to ports which have this setting.
Occupy: The first user to access the port has control over the port.
However, additional users may view the port. If the user who controls
the port is inactive for longer than the time set in the Timeout box,
port control is transferred to the next user who makes a change on
the system.
Share: Users simultaneously share control over the port. Input from
the users is placed in a queue and executed chronologically.
Occupy
Timeout
If there is no input on this port for the amount of time set with this
function, the port is released for use by another user.
Logout
Timeout
Some applications do not require a user to login and in such a situation
the Occupy Timeout setting will not work since the timer is set
according to the user’s operations. In such a case, use the Logout
Timeout option. With this feature, if there is no user input for the
amount of time set, the user is automatically logged out. Once logged
out, a login is necessary before the device can be accessed again.
Exit Macro Set the Exit Macro here.You can create a macro that will execute when
exiting the serial device.
Connection
Protocol
Use the check boxes to enable/disable SSH and Telnet connection
protocols.
CRLF
Translation
This allows you to select whether to send a Carriage Return and Line
Feed signal (CRLF).
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Chapter 7
User Management
Overview
When you select the User Management tab, the Accounts page is displayed:
The page is arranged into two parts: an account / group list on the left, and a
main panel on the right.
A list of users and groups are displayed in the list, and the main panel
provides the detailed information of each at-a-glance.
The browser GUI has separate menu bar entries for Accounts (Users)
and Groups. Depending on the menu item selected, either Users or
Groups are listed.
In the browser GUI, the order in which the information is displayed can be
changed by clicking on the main panel’s column headings.
The buttons below the main panel are used to manage users and groups, as
shown in the sections that follow.
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Users
The Serial Console Server supports three user types, as shown in the table, for
up to a maximum of 64 users:
Adding Users
To add a user, and assign user permissions, do the following:
1. Select Users in the Sidebar.
2. Click Add at the bottom of the main panel. The User notebook opens, with
the User tab selected:
User Type Role
Super Administrator Access and manage ports and devices. Manage Users, and
Groups. Configure the overall installation. Configure
personal working environment.
Administrator Access and manage authorized ports and devices. Manage
Users and Groups. Configure personal working environment.
User Access authorized ports and devices. Manage authorized
ports and devices; configure personal working environment.
Note: Users who have been given permission to do so, may
also manage other users.
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3. Enter the required information in the appropriate fields. A description of
each of the fields is given in the table below:
Field Description
Username From 1 to16 characters are allowed depending on the
Account Policy settings. See Account Policy, page 124.
Password From 0 to16 characters are allowed depending on the
Account Policy settings. See Account Policy, page 124.
Confirm Password To be sure there is no mistake in the password, you are
asked to enter it again. The two entries must match.
Description Additional information about the user that you may wish to
include.
Role There are three categories: Super Administrator,
Administrator and User. There is no limitation on the number
of accounts that can be created in each category.
The Super Administrator is responsible for the overall
installation configuration and maintenance; user
management; and device and port assignments. The
Super Administrator’s permissions are automatically
assigned by the system and cannot be altered.
The Administrators default permissions include everything
except Device Admin and User Admin, but the
permissions can be altered for each Administrator by
checking or unchecking any of the permissions
checkboxes.
The Users default permissions include PDU User and
Broadcast User, but the permissions can be altered for
each User by checking or unchecking any of the
permissions checkboxes.
Permissions
Enabling Device Admin allows a user to configure and
control the settings for overall Serial Console Server
operations (see Device Management, page 97).
Enabling User Admin allows a user to create, modify, and
delete user and group accounts.
Enabling Maintenance Admin allows a user to perform all
the Maintenance operations available under the
Maintenance tab (see Maintenance, page 133).
Enabling Logs Admin allows a user to access the system
log (see Log, page 129).
Enabling PDU User allows users to configure Power Over
the Net™ devices
Enabling Broadcast User allows the use of Broadcasting
Enabling View Only User limits users to only being able to
view the display of connected devices. They cannot
control port access, nor can they input any keyboard or
mouse signals to the devices they view.
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4. At this point you can assign the new user to a group by selecting the
Groups tab – the Groups page is discussed on page 89. You can also assign
the user’s port access rights by selecting the Devices tab – the Devices
page is discussed on page 94.
Note: Optionally, you can skip this step now to add more users and create
groups, and come back to it later.
5. When your selections have been made click Save.
6. When the Operation Succeeded message appears, click OK.
Status Status allows you to control the user’s account and access
to the installation, as follows:
Disable Account lets you suspend a user’s account
without actually deleting it, so that it can be easily
reinstated in the future.
If you don’t want to limit the time scope of the account,
select Account never expires; if you do want to limit the
amount of time that the account remains in effect, select
Account expires on, and key in the expiration date.
To require a user to change his password at the next
logon, select User must change password at next logon.
This can be used by the administrator to give the user a
temporary password to log in for the first time, and then let
the user set the password of his choice for future logins.
To make a password permanent, so that the user cannot
change it to something else, select User cannot change
password.
For security purposes, administrators may want users to
change their passwords from time to time.
If not, select Password never expires. This allows
users to keep their current passwords for as long as
they like.
If so, select Password expires after, and key in the
number of days allowed before the password expires.
Once the time is up, a new password must be set.
Field Description
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7. Click Users in the Sidebar to return to the main screen. The new user
appears in the Sidebar list and in the main panel, as well.
The Sidebar Users list can expand and collapse. If the list is expanded,
click the minus symbol ( – ) next to the Users icon to collapse it; if it is
collapsed there is a plus symbol ( + ) next to the icon. Click the plus
symbol to expand it.
The icon for super administrators has two black bands; the icon for
administrators has one red band.
The large main panel shows the user’s name; the description that was
given when the account was created; and whether the account is
currently active or has been disabled.
Modifying User Accounts
To modify a user account, do the following:
1. In the Sidebar User list, click the user’s name
– or –
In the main panel, select the user’s name
2. Click Modify.
3. In the User page that comes up, make your changes, then click Save.
Note: The User page is discussed on page 82; the Groups page is
discussed on page 89, the Devices page is discussed on page 94.
Deleting User Accounts
To delete a user account do the following:
1. In the main panel, select the user’s name.
2. Click Delete.
3. Click OK.
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Groups
Groups allow administrators to easily manage users and the associated device
access/configuration rights. When device access rights are applied to a group,
the same rights are applied to everyone who is a member of that group. Up to
16 groups can be defined for allowing certain users access to specific devices,
while restricting others from accessing them.
Creating Groups
To create a group, do the following:
1. Select Groups on the menu bar.
2. Click Add at the bottom of the main panel. The Group notebook opens,
with the Group tab selected:
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3. Enter the required information in the appropriate fields. A description of
each of the fields is given in the table below:
4. At this point you can assign users to the group by selecting the Members
tab – the Members page is discussed on page 92. You can also assign the
group’s port access rights by selecting the Devices tab – the Devices page
is discussed on page 94.
Note: Optionally, you can skip this step now to add more groups and
assign users to them, and come back to it later.
5. When your selections have been made click Save.
6. When the Operation Succeeded message appears, click OK.
7. Click Group in the Sidebar to return to the main screen. The new group
appears in the Sidebar Group list and in the main panel.
The Sidebar Group list can expand and collapse. If the list is expanded,
click the minus symbol ( – ) next to the Users icon to collapse it; if it is
collapsed there is a plus symbol ( + ) next to the icon. Click the plus
symbol to expand it.
The large main panel shows the group’s name, and the description that
was given when the group was created
Repeat the above procedure to add additional groups.
Note: You must perform Step 7 before attempting to add a new group, or else
the new group you are creating will replace the group you just finished
creating.
Field Description
Group Name A maximum of 16 characters is allowed.
Description Additional information about the user that you may
wish to include. A maximum of 63 characters is
allowed.
Permissions Permissions and restrictions for groups are set by
checking the appropriate boxes. These are the same
permissions as the ones specified for Users. See
Permissions, page 83 for details
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Modifying Groups
To modify a group, do the following:
1. In the Sidebar Group list, click the group’s name
– or –
In the main panel, select the group’s name.
2. Click Modify.
3. In the Group notebook that comes up, make your changes, then click Save.
Note: The Group page is discussed on page 86; the Members page is
discussed on page 92, The Devices page is discussed on page 94.
Deleting Groups
To delete a group do the following:
1. In the Sidebar, click the Groups icon.
2. In the main panel, select the group’s name.
3. Click Delete.
4. Click OK.
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Users and Groups
There are two ways to manage users and groups: from the Users notebook; and
from the Group notebook.
Note: Before you can assign users to groups, you must first create them.
See Adding Users, page 82 for details.
Assigning Users to a Group From the User’s Notebook
To assign a user to a group from the User’s notebook, do the following:
1. In the Sidebar User list, click the user’s name
– or –
In the main panel, select the user’s name
2. Click Modify.
3. In the User notebook that comes up, select the Groups tab. A screen,
similar to the one below, appears:
4. In the Available column, select the group that you want the user to be in.
5. Click the Right Arrow to put the group’s name into the Selected column.
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6. Repeat the above for any other groups that you want the user to be in.
7. Click Save when you are done.
Note: If a user has permissions in addition to the ones assigned to the group,
the user keeps those permissions in addition to the group ones.
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Removing Users From a Group From the User’s Notebook
To remove a user from a group from the User’s notebook, do the following:
1. In the Sidebar User list, click the user’s name
– or –
In the main panel, select the user’s name.
2. Click Modify.
3. In the User notebook that comes up, select the Groups tab. A screen,
similar to the one below, appears:
4. In the Selected column, select the group that you want to remove the user
from.
5. Click the Left Arrow to remove the group’s name from the Selected
column. (It goes back into the Available column.)
6. Repeat the above for any other groups that you want to remove the user
from.
7. Click Save when you are done.
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Assigning Users to a Group From the Group’s Notebook
To assign a user to a group from the Group notebook, do the following:
1. In the Sidebar Group list, click the group’s name
– or –
In the main panel, select the group’s name.
2. Click Modify.
3. In the Group notebook that comes up, select the Members tab. A screen,
similar to the one below, appears:
4. In the Available column, select the user that you want to be a member of
the group.
5. Click the Right Arrow to put the user’s name into the Selected column.
6. Repeat the above for any other users that you want to be members of the
group.
7. Click Save when you are done.
Note: If a user has permissions in addition to the ones assigned to the group,
the user keeps those permissions in addition to the group ones.
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Removing Users From a Group From the Group’s Notebook
To remove a user from a group from the Group’s notebook, do the following:
1. In the Sidebar Group list, click the group’s name
– or –
In the main panel, select the group’s name.
2. Click Modify.
3. In the Group notebook that comes up, select the Members tab. A screen,
similar to the one below, appears:
4. In the Selected column, select the user that you want to remove from the
group.
5. Click the Left Arrow to remove the user’s name from the Selected
column. (It goes back into the Available column.)
6. Repeat the above for any other users that you want to remove from the
group.
7. Click Save when you are done.
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Device Assignment
When a user logs in to the Serial Console Server, the interface comes up with
the Port Access page displayed. All the ports that the user is permitted to access
are listed in the Sidebar at the left of the page. Access permissions for those
ports and the devices connected to them are assigned on a port-by-port basis
from the User or Group list on the Sidebar of the User Management page.
Assigning Device Permissions under User Settings
To assign a device permissions to a user from the User’s notebook, do the
following:
1. In the Sidebar User list, click the user’s name
– or –
In the main panel, select the user’s name.
2. Click Modify.
3. In the User notebook that comes up, select the Devices tab. A screen,
similar to the one below, appears:
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4. Make your permission settings for each port according to the information
provided below:
5. When you have finished making your choices, click Save.
6. In the confirmation popup that appears, click OK.
Note: In any of the columns, you can use Shift-Click or Ctrl-Click to select a
group of ports to configure. Clicking to cycle through the choices on
any one of the selected ports causes all of them to cycle in unison.
Name: Each port accessible to the user is listed under the Names
column.
Access: The Access column is where device access rights are set. Click
the radio buttons in the rows that corresponds your choices. The
meanings are described, below:
Full
Access
The user can view the remote screen and can perform
operations on the remote server from his keyboard.
View
Only
The user can only view the remote screen; he cannot
perform any operations on it.
No
Access
No access rights - the Port will not show up on the
User's list on the Main Screen.
Config: The Config column is where a user’s permission to make changes
to a port’s configuration settings are permitted/restricted. A check
mark (
√
) indicates that the user has permission to make
changes to the port’s configuration settings; an empty box means
that the user is denied permission to make configuration changes.
Power Supply: The Power Supply column permits/restricts the configuration and
power operation of ports that have Power Over the Net™ devices
connected to them. A check mark (
√
) indicates that the user has
permission; an empty box means that the user does not have
permission.
Note: Reserved to be used with PG series PDU.
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Assigning Device Permissions under Group Settings
To assign a device permissions to a Group of users, do the following:
1. In the Sidebar Groups list, click the group’s name
– or –
In the main panel, select the group’s name.
2. Click Modify.
3. In the Groups notebook that comes up, select the Devices tab.
4. The screen that comes up is the same one that appears in the User’s
notebook. The only difference is that whatever settings you make apply to
all members of the group instead of just one individual member.
Make your device assignments according to the information described
under Assigning Device Permissions under User Settings, page 94.
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Chapter 8
Device Management
Devices
The Device Management page opens with the top level Serial Console Server
selected in the Sidebar, with all its ports nested below, and the Device
Information page displaying in the main panel:
General
The General section of the Device Information page displays and allows you
to set the Device Name and Description and view the Manufacturing (MFG)
information of the Serial Console Server. The Network Interfaces section
provides detailed information about it’s network configurations.
Check the function Display device name in login page to have the device
name displayed below the area where you enter the login credentials. An
example is shown:
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Note: The “MFG Number” (Manufacturing Number) is an internal serial
number used by ATEN’s factory and technical support staff to identify
products. This number does not affect products’ warranty. If your
product requires after-sales services, you may provide the MFG
Number to ATEN’s sales or technical support staff to identify the
product and model number.
The SN0108CO / SN0116CO / SN0132CO / SN0148CO are designed with two
power supplies. The Power Supply Detection section provides information
about the two Serial Console Server’s power supplies.
The icons for Power Supply 1 and Power Supply 2 display in gray when
there is no power to the power supply - they display in blue when power is
present.
When the Power Supply Detection function is enabled (there is a check in
the checkbox), when there is only one source of power, the Serial Console
Server will beep to warn you of the problem. The default for this function
is enabled.
If you are at the Local Console you will see a message asking you to
confirm that your intention is to only have one power source. If your
intention is to only have one source of power, there are two ways to stop
the beeping:
1) You can disable power supply warnings by unchecking the
checkbox. Do this if you want to disable this function on a permanent
basis.
2) You can confirm your intention in the dialog box. Do this if you only
want to disable the warning temporarily. With this method, the warning
function will be back in effect after the next system reset.
Mounted Devices
The Mounted Devices section displays information about USB and NFS
storage devices connected for use. When a USB drive is plugged into the front
of the Serial Console Server (SN0108CO / SN0116CO / SN0132CO /
SN0148CO only), or NFS storage locations are set (see NFS Settings, page 99),
they appear here with detailed information about the mounted device.
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NFS Settings
NFS (Network File System) allows you to mount storage devices across the
network. You can mount up to 4 devices. Fill in the Source with the storage
devices network location (IP Address or Network Name) including the full
path of the location you want to mount. Next, click Mount to mount the NFS
storage device. The Status column indicates N/A, Mounted, or Unmounted.
Unmounted shows if the storage device is not accessible. If this happens make
sure the device is accessible on the network, and check that the Source
information you typed in is correct. Check Auto to auto mount the NFS.
External USB Drive
You can mount up to 3 external USB drives. Click Mount or Unmount to
mount or unmount the drive. The Status column indicates N/A, Mounted, or
Unmounted.
The supported file system for USB drives are FAT8, FAT16 and FAT32.
Syslog Settings for Port Logs
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You can allow users to store logs on pre-defined Syslog servers.
To activate the function, check the “Enable Syslog” option to enable the
function. When this function is activated, “Syslog server” option will then
become available in the Port Buffering function.
Enter/select the server information in the fields shown in the diagram.
Port Name Auto Discovery
By default, this function is disabled (unchecked) and the server will display the
port names according to the default naming rule (e.g. COM1, COM2, etc.).
When this function is enabled (checked), the server will automatically send
probe strings to retrieve and display the port name of the connected network
switches. The port name is displayed according to the device information
(brand and model).
When the network switches cannot be recognized, the server will display the
port names according to the default naming rule.
If the network switch needs verification initially, the server will also only
display the default name. However, if you are verified (logged in to the switch),
you can try and reconnect the serial port to see if the server can recognize the
network switch in attempt to display the switch’s information.
Compatible network switches include Cisco, Juniper, HPE, Dell, Huawei,
H3C, EdgeCore, TRENDnet, Fortinet and ATEN ES0152.
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Network
The Network page is used to specify the network environment.
Each of the elements on this page is described in the sections that follow.
Note: The Enable Redundant NIC option is only available for SN0108CO /
SN0116CO / SN0132CO / SN0148CO serial console servers.
IP Installer
The IP Installer is an external Windows-based utility for assigning IP addresses
to the Serial Console Server.
Click one of the radio buttons to select Enable, View Only, or Disabled for the
IP Installer utility. See IP Installer, page 152, for IP Installer details.
Note: 1. If you select View Only, you will be able to see the Serial Console
Server in the IP Installer’s Device List, but you will not be able to
change the IP address.
2. For security, we strongly recommend that you set this to View Only
or Disable after each use.
Service Ports
As a security measure, if a firewall is being used, the Administrator can specify
the port numbers that the firewall will allow. If a port other than the default is
used, users must specify the port number as part of the IP address when they
log in. If an invalid port number (or no port number) is specified, the Serial
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Console Server will not be found. An explanation of the fields is given in the
table below:
Note: 1. Valid entries for all of the Service Ports are from 1–65535.
2. Service ports cannot have the same value. You must set a different
value for each one.
3. If there is no firewall (on an intranet, for example), it doesn’t matter
what these numbers are set to, since they have no effect.
Network Configuration
Redundant NIC*
The SN0108CO / SN0116CO / SN0132CO / SN0148CO are designed
with two network interfaces. If Enable Redundant NIC is enabled (the
default), both interfaces make use of the IP address of network adapter
eth0.
Under this configuration, the second interface is usually inactive. If there
is a network failure on the first interface, the Serial Console Server
automatically switches to the second interface.
Redundant NIC Enabled – Single IP Address for Both Interfaces
To enable the Redundant NIC function, do the following:
1. Click to put a check in the Enable Redundant NIC checkbox.
2. eth0 is selected in the network adapter listbox, and the listbox is
disabled – you cannot configure eth1.
3. Configure the IP and DNS server addresses for eth0 (see the
sections below).
Redundant NIC Not Enabled – Two IP Addresses
If you choose not to enable the Redundant NIC function, the two NICs
can be configured with separate interfaces. Users can log into the
SN0108CO / SN0116CO / SN0132CO / SN0148CO with either IP
Field Explanation
HTTP The port number for a browser login. The default is 80.
HTTPS The port number for a secure browser login. The default is 443.
SSH Port The port for SSH access. The default is 22.
Telnet Port The port for Telnet access. The default is 23.
Base Socket The port used to listen for and accept a TCP connection
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address. To set up the Serial Console Server with this configuration, do
the following:
1. If there is a check in the Enable Redundant NIC checkbox, click to
remove it.
2. In the network adapter listbox; select eth0.
3. Configure the IP and DNS server addresses for eth0 (see the
sections below).
4. Drop down the network adapter listbox; select eth1.
5. Configure the IP and DNS server addresses for eth1.
Note: Only available for SN0108CO / SN0116CO / SN0132CO / SN0148CO
devices. To configure SN9108CO / SN9116CO serial console servers,
see IPv4 Settings, page 104,
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IPv4 Settings
IP Address:
IPv4 is the traditional method of specifying IP addresses. The Serial
Console Server can either have its IP address assigned dynamically
(DHCP), or it can be given a fixed IP address.
For dynamic IP address assignment, select the Obtain IP address
automatically radio button. (This is the default setting.)
To specify a fixed IP address, select the Set IP address manually
radio button and fill in the fields with values appropriate for your
network.
Note: 1. If you choose Obtain IP address automatically, when the unit
starts up it waits to get its IP address from the DHCP server.
If it hasn’t obtained the address after one minute, it
automatically reverts to its factory default IP address
(192.168.0.60 / 61.)
2. If the unit is on a network that uses DHCP to assign network
addresses, and you need to ascertain its IP address, see IP
Address Determination, page 152, for information./
DNS Server
For automatic DNS Server address assignment, select the Obtain
DNS Server address automatically radio button.
To specify the DNS Server address manually, select the Set DNS
server address manually radio button, and fill in the addresses for
the Preferred and Alternate DNS servers with values appropriate
for your network.
Note: Specifying the Alternate DNS Server address is optional.
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IPv6 Settings
IP Address:
IPv6 is the new (128-bit) format for specifying IP addresses. (See IPv6,
page 154 for further information.) The Serial Console Server can either
have its IPv6 address assigned dynamically (DHCP), or it can be given
a fixed IP address.
For dynamic IP address assignment, select the Obtain IP address
automatically radio button. (This is the default setting.)
To specify a fixed IP address, select the Set IP address manually
radio button and fill in the fields with values appropriate for your
network.
DNS Server
For automatic DNS Server address assignment, select the Obtain
DNS Server address automatically radio button.
To specify the DNS Server address manually, select the Set DNS
server address manually radio button, and fill in the addresses for
the Preferred and Alternate DNS servers with values appropriate
for your network.
Note: Specifying the Alternate DNS Server address is optional.
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ANMS
The ANMS (Advanced Network Management Settings) page is used to set up
login authentication and authorization management from external sources. It is
organized as a notebook with three tabs – each with a series of related panels,
as described, below:
Event Destination
SMTP Settings
To have the Serial Console Server email reports from the SMTP server to
you, do the following:
1. Enable the Enable report from the following SMTP server, and key in
either the IPv4 address, IPv6 address, or domain name of the SMTP
server.
2. Key in the SMTP port.
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3. If your server requires authentication, put a check in the Server requires
authentication checkbox, and key in the appropriate account
information in the Account Name and Password fields.
4. Key in the email address of where the report is being sent from in the
From field.
Note: 1. Only one email address is allowed in the From field, and it
cannot exceed 64 Bytes.
2. 1 Byte = 1 English alphanumeric character.
5. Key in the email address (addresses) of where you want the SMTP
reports sent to in the To field.
Note: If you are sending the report to more than one email address,
separate the addresses with a semicolon. The total cannot exceed
256 Bytes.
Log Server
Important transactions that occur on the Serial Console Server, such as
logins and internal status messages, are kept in an automatically generated
log file.
To enable this, put a check in the Enable report from the following Log
Server checkbox.
Specify the MAC address of the computer that the Log Server runs on
in the MAC address field.
Specify the port used by the computer that the Log Server runs on to
listen for log details in the Service Port field. The valid port range is 1–
65535. The default port number is 9001.
Note: The port number must different than the one used for the Program
port.
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SNMP Server
Note: SNMP Trap supports SNMP v1/v2c.
SNMP Agent supports SNMP v1/v2c/v3.
If you want to use SNMP notifications, do the following:
1. Check Enable SNMP Agent and/or Enable SNMP Trap and enter the
Community.
2. For SNMP Traps, enter the IP address(es) (in the Trap Receiver field) and
the service port number(s) (in the Receiver Port field) of the computer(s)
to be notified of SNMP trap events. The valid port range is
1–65535. The default port number is 162.
Note: Up to 4 SNMP trap receivers can be specified. Make sure that the
port number you specify here matches the port number used by the
SNMP receiver computer.
3. (SNMP Agent only) To use SNMPv3, check Enable SNMP V3 and enter
the account/password.
Note: Only use SHA and AES-128 encryption as the client settings for the
authorization protocol.
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Syslog Server
To record all the events that take place on Serial Console Server and write
them to a Syslog server, do the following:
1. Check Enable.
2. Key in either the IPv4 address, IPv6 address, or domain name of the
Syslog server.
3. Key in the port number. The valid port range is 1-65535.
SMS Settings
To receive notifications via SMS, do the following:
1. Check Enable.
2. Enter the telephone numbers for the Message Center and SMS Receiver.
Note: When you have made all your changes, remember to click Save at the
bottom right corner of the page.
External USB Drive
To record all the events that take place on Serial Console Server and write
them to an external USB drive, do the following:
1. Check Enable.
2. Select the drive you wish to write the events to.
3. Key in the file name for the log.
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Authentication and Authorization
RADIUS Settings
To allow authentication and authorization for the Serial Console Server
through a RADIUS server, do the following:
1. Check Enable.
2. Fill in the IP addresses and service port numbers for the Preferred and
Alternate RADIUS servers. You can use the IPv4 address, the IPv6
address or the domain name in the IP fields.
3. In the Timeout field, set the time in seconds that the Serial Console
Server waits for a RADIUS server reply before it times out.
4. In the Retries field, set the number of allowed RADIUS retries.
5. In the Shared Secret field, key in the character string that you want to
use for authentication between the Serial Console Server and the
RADIUS Server. A minimum of 6 characters is required.
6. On the RADIUS server, Users can be authenticated with any of the
following methods:
Set the entry for the user as su/xxxx
Where xxxx represents the Username given to the user when the
account was created on the Serial Console Server.
Use the same Username on both the RADIUS server and the
Serial Console Server.
Use the same Group name on both the RADIUS server and the
Serial Console Server.
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Use the same Username/Group name on both the RADIUS server
and the Serial Console Server.
In each case, the user’s access rights are the ones assigned that were
assigned when the User of Group was created on the Serial Console
Server. (See Adding Users, page 82.)
LDAP / AD Settings
To allow authentication and authorization for the Serial Console Server via
LDAP / AD, refer to the information in the table, below:
Item Action
Enable Check the Enable checkbox to enable LDAP, and Enable SSL
checkbox to enable LDAPS authentication and authorization.
LDAP Server IP
and LDAP
Service Port
Fill in the IP address and port number for the LDAP or LDAPS
server.
You can use the IPv4 address, the IPv6 address or the
domain name in the LDAP Server field.
For LDAP, the default port number is 389; for LDAPS, the
default port number is 636.
Alternate LDAP
Server and
Alternate LDAP
Service Port
Fill in the IP address and port number for the alternate LDAP or
LDAPS server.
You can use the IPv4 address, the IPv6 address or the
domain name in the Alternate LDAP Server field.
For an Alternate LDAP Service Port, the default port number
is 389; for an Alternate LDAPS Service Port, the default port
number is 636.
Admin DN Consult the LDAP / LDAPS administrator to ascertain the
appropriate entry for this field. For example, the entry might
look like this:
ou=kn4132,dc=aten,dc=com
Admin Name Key in the LDAP administrator’s username.
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On the LDAP / AD server, Users can be authenticated with any of the
following methods:
Without schema – Only the Usernames used on the Serial Console Server
are matched to the names on the LDAP / LDAPS server. User privileges
are the same as the ones configured on the Serial Console Server.
Without schema – Only Groups in AD are matched. User privileges are the
ones configured for the groups he belongs to on the Serial Console Server.
Without schema – Usernames and Groups in AD are matched. User
privileges are the ones configured for the User and the Groups he belongs
to on the Serial Console Server.
TACACS+ Settings
Enable TACACS+ and enter the following information:
Preferred TACACS+ Server
Preferred TACACS+ Service Port
Shared Secret 1
Alternate TACACS+ Server
Alternate TACACS+ Service Port
Shared Secret 2
Admin Password Key in the LDAP administrator’s password.
Search DN Set the distinguished name of the search base. This is the
domain name where the search starts for user names.
Timeout Set the time in seconds that the Serial Console Server waits for
an LDAP or LDAPS server reply before it times out.
Item Action
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Kerberos
Enable Kerberos and enter the following information:
Kerberos Server
Kerberos Service Port
Kerberos Realm
CC Management Settings
To allow authorization for the Serial Console Server through a CC (Control
Center) server, check Enable and fill in the CC Server’s IP address and Service
port in the appropriate fields. You can use the IPv4 address, the IPv6 address
or the domain name in the CC Server IP field.
Note: If this function is enabled, PON devices do not appear in the Sidebar,
even if they are configured on the Serial Console Server. This is because
they are managed via the CC server.
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OOBC
In case the Serial Console Server cannot be accessed with the usual LAN-based
methods, it can be accessed via the Serial Console Server’s modem port or one
of the serial ports (SN9108CO / SN9116CO) configured for a modem.
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Console Port Settings
SN0108CO / SN0116CO / SN0132CO / SN0148CO
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SN9108CO / SN9116CO
Select the Port Number that the Console, PON (reserved) and Modem is
connected to on the rear of the SN9108CO / SN9116CO. By default, the Port
Number of the SN9108CO / SN9116CO’s Console Port is disabled.
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Enable Dial Back
When you enable Out of Band Access, the Enable Dial Back, and Enable Dial
Out functions become available, as described in the sections that follow. As an
added security feature, if this function is enabled, the Serial Console Server
disconnects the calls that dial in to it, and dials back to one of the entries
specified in the table below:
Enable Dial Out
For the dial out function, you must establish an account with an Internet
Service Provider, and use a modem to dial up to your ISP account. An
explanation of the Enable Dial Out items is given in the table below:
Item Action
Enable Fixed
Number Dial
Back
If Fixed Number Dial Back is enabled, when there is an incoming call,
the Serial Console Server hangs up the modem and dials back to the
modem whose phone number is specified in the Phone Number field.
Key the phone number of the modem that you want the Serial Console
Server to dial back to in the Phone Number field.
Enable
Flexible Dial
Back
If Flexible Dial Back is enabled, the modem that the Serial Console
Server dials back to doesn’t have to be fixed. It can dial back to any
modem that is convenient for the user, as follows:
1. Key the password that the users must specify in the Password field.
2. When connecting to the Serial Console Server’s modem, users
specify the phone number of the modem that they want the Serial
Console Server to dial back to as their Username, and specify the
password set in the Password field for their password.
Item Action
ISP Settings Specify the telephone number, account name (username), and
password that you use to connect to your ISP.
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Dial Out Schedule This entry sets up the times you want the Serial Console Server to
dial out over the ISP connection.
Every provides a listing of fixed times from every hour to every
four hours.
If you select Every two hours (for example), the Serial
Console Server will start dialing out every two hours
beginning at 00:00.
If you don't want the Serial Console Server to dial out on a
fixed schedule, select Never from the list.
Daily at will dial out once a day at a specified time. Use the hh:mm
format to specify the time.
PPP online time specifies how long you want the ISP connection
to last before terminating the session and hanging up the modem.
A setting of zero means it is always on line.
Emergency Dial
Out
If the Serial Console Server gets disconnected from the network, or
the network goes down, this function puts the Serial Console Server
on line via the ISP dial up connection.
If you choose PPP stays online until network recovery, the PPP
connection to the ISP will last until the network comes back up or
the Serial Console Server reconnects to it.
If you choose PPP online time, the connection to the ISP will
terminate after the amount of time that you specify is up. A setting
of zero means it is always on line.
Item Action
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When you have finished making your settings on this page, click Save.
Mail Configuration This section provides email notification of problems that occur on
the devices connected to the Serial Console Server’s ports (see
SMTP Settings, page 106).
Note: This email notification differs from the one configured under
SMTP Settings, page 106, in that it uses the ISP mail server rather
than the internal company’s mail server.
Key in the IPv4 address, IPv6 address, or domain name of your
SMTP server in the SMTP Server IP Address field.
Key in the SMTP Port of the SMTP Server. The default is port 25.
If you don’t know the port number, ask your SMTP server
administrator.
If your server requires authentication, check the SMTP server
requires authentication checkbox, then key in the authentication
account name and password in the fields. If you don’t know the
authentication account name and password or if you don’t know
whether the server requires authentication, ask your SMTP server
administrator.
Key in the email address of the person responsible for the SMTP
server (or some other equally responsible administrator) in the
From field.
Key in the email address (addresses) of where you want the
report sent to in the To field. If you are sending the report to more
than one email address, separate the addresses with a comma or
a semicolon.
Item Action
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Security
The Security page is divided into 4 main panels, as described in the sections
that follow.
Login Failures
For increased security, the Login Failures section allows administrators to set
policies governing what happens when a user fails to log in successfully.
To set Login Failures, check one of the Login Fail Policy checkboxes. The
meanings of the entries are explained in the table below:
Note: If a Login Fail Policy is not enabled, users can attempt to log in an
unlimited number of times with no restrictions. For security purposes,
we recommend that you enable this function and enable the lockout
policies.
Entry Explanation
Login Fail Policy This determines what happens when a user fails to
log in according to the security parameters that are
set here. When a user exceeds the maximum login
failures, you can set the Serial Console Server to:
Disable User Account
IP Address Locked
The amount of time the policy takes effect is set in
the Lockout Period.
Maximum login Failures This field sets the number of failed attempts a user is
allowed before the Login Fail Policy is activated.
Lockout Period Sets the amount of time the User Account is disabled
or IP Address is Locked before access will be
reactivated.
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Security Level
For increased security, you can check or uncheck the boxes to High, Medium
- high, Medium or Custom security features.
1. High (Disable all services except: SSHv2, HTTPS(TLS v1.2))
2. Medium-high (Enables SSHv2, redirect HTTP to HTTPS, HTTPS(TLS
v1.2), ICMP)
3. Medium (Enables SSHv2, redirect HTTP to HTTPS, HTTPS(TLS v1.0,
1.1, 1.2), SNMP Agent, ICMP) (Default)
4. Custom: Click to check the following security options you wish to apply:
Enable Telnet service
Enable SNMP Agent service
Enable ICMP service
Enable SSH service (checked by default)
Enable HTTP and redirect to HTTPS (checked by default)
HTTPS SSL/TLS version: Select between “TLS 1.2”, ”TLS 1.0, 1.1,
1.2” (default), and “SSL 3.0, TLS 1.0, 1.1, 1.2”.
Working Mode
For increased security, you can check or uncheck the boxes to enable FIPS
140-2 for cryptographic modules.
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IP/MAC Filter
IP and MAC Filtering
IP and MAC Filters control access to the Serial Console Server based on
the IP and/or MAC addresses of the client computers attempting to
connect. A maximum of 100 IP filters and 100 MAC filters are allowed. If
any filters have been configured, they appear in the IP Filter and/or MAC
Filter list boxes.
To enable IP and/or MAC filtering, select one of the following radio
buttons:
If the Include button is selected, all the addresses within the filter are
allowed access; all other addresses are denied access.
If the Exclude button is selected, all the addresses within the filter are
denied access; all other addresses are allowed access.
Adding Filters
To add an IP filter, do the following:
1. Click Add. A dialog box appears:
2. Key the IP address you want to filter.
3. After filling in the address, click OK.
4. Repeat these steps for any additional IP addresses you want to filter.
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To add a MAC filter, do the following:
1. Click Add. A dialog box appears
2. Specify the MAC address in the dialog box, then click OK.
3. Repeat these steps for any additional MAC addresses you want to filter.
IP Filter / MAC Filter Conflict
If there is a conflict between an IP filter and a MAC filter – in other words,
if a computer’s address is allowed by one filter but blocked by the other –
then the blocking filter takes precedence (the computer’s access is
blocked).
Modifying Filters
To modify a filter, select it in the IP Filter or MAC Filter list boxes and
click Modify. The Modify dialog box is similar to the Add dialog box.
When it comes up, simply delete the old address(es) and replace it with the
new one(s).
Deleting Filters
To delete a filter, select it in the IP Filter or MAC Filter list box and click
Delete.
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Account Policy
In the Account Policy section, system administrators can set policies governing
usernames and passwords.
The meanings of the Account Policy entries are explained in the table below:
Entry Explanation
Minimum Username Length Sets the minimum number of characters required for
a username. Acceptable values are from 1–16. The
default is 6.
Minimum Password Length Sets the minimum number of characters required for
a password. Acceptable values are from 0–16. A
setting of 0 means that no password is required.
Users can log in with only a Username. The default
is 6.
Password Must Contain At
Least
Checking any of these items requires users to
include at least one uppercase letter, one lowercase
letter, one number or one special character in their
password.
Note: This policy only affects user accounts created
after this policy has been enabled, and password
changes to existing user accounts. Users accounts
created before this policy was enabled, and there is
no change to the existing passwords, are not
affected.
Enforce Password History Checking this box will require users to create a
unique password
that does not match the last x
passwords they’ve used prior. X
equals the number
entered in the dialog box.
Password Expiration Enter a value (in days) for all passwords to expire.
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Association
The Association tab is currently reserved.
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Date/Time
The Date/Time dialog page sets the Serial Console Server time parameters:
Set the parameters according to the information below.
Current System Time
This section displays the time and date that the switch is currently set to. The
time and date fields are for information purposes and cannot be edited.
Note: In the Browser UI, the system time displays the time relative to the time
zone that the web browser session originates from – not the time zone
of the Switch. If the web browser session originates from a time zone
that is different from the switch’s time zone, the time shown in the
display will be different from the switch’s time.
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New System Time
Use these fields to change the switch’s time and date settings, as follows:
To set the switch’s time and date to match the time and date of the
computer you are logged in to, select the Synchronize with computer time
radio button.
Note: Your computer’s time and date are displayed in the fields just below the
heading. These fields are for information purposes only.
To set the time and date to values of your choosing, select the Set
manually radio button and key the settings into their appropriate fields
using the YYYY-MM-DD and HH:MM:SS formats.
Note: Date/time formats may differ depending on the selected interface
language.
To have the time automatically synchronized to a network time server,
select the Synchronize with NTP server radio button:
If you want to use your network’s default time server, put a check in
the Using default NTP server checkbox.
If you want to specify a time server, make sure that the Using default
NTP server checkbox is unchecked, then key in the IP address of the
time server of your choice in the Primary NTP Server field. If you
want to configure an alternate time server, key in the IP address of the
time server in the Alternate NTP Server field.
Click Save to apply the changes.
Time Zone
To establish the time zone that the Serial Console Server is located in, drop
down the Time Zone list and choose the city that most closely corresponds
to where it is located.
Click Save to apply the changes.
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Chapter 9
Log
Overview
The Serial Console Server logs all the events that take place on it. To view the
contents of the log, click the Log tab. The device’s System Log page appears:
System Log
The System Log page displays events that take place on the Serial Console
Server, and provides a breakdown of the time, the severity, the user, and a
description of each one. You can change the sort order of the display by
clicking on the column headings.
The log file tracks a maximum of 512 events. When the limit is reached, the
oldest events get discar ded as new events come in. The purpose of the buttons
at the bottom of the page are described in the table:
Button Explanation
Clear Log Clicking Clear Log clears the log file.
Export Log Clicking Export Log lets you save the contents of the log
to a file on your computer.
Filter Clicking Filter allows you to search for particular events
by date or by specific words or strings, as described in
the next section.
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Filter
Filter lets you narrow the log event display to ones that occurred at specific
times; ones containing specific words or strings; or ones involving specific
users. When you access this function, the log filter dialog box appears at the
bottom of the page:
A description of the filter items is given in the table, below:
Item Description
Time This feature lets you filter for events that occurred at specific
times, as follows:
Today: Only the events for the current day are displayed.
All: Select this radio button to filter results for all the records in the
log file.
Range: Select this radio button to filter results for records for a
particular time period, then click the From and To fields and a
calendar will appear for you to select the dates.
Pattern Filters for a particular word or string. Key the word or string into
the Information text box. Only events containing that word or
string are displayed. Wildcards (? for single characters; * for
multiple characters) and the keyword or are supported. E.g., h*ds
would return hands and hoods; h?nd would return hand and hind,
but not hard; h*ds or h*ks would return hands and hooks.
User Filters for specific users. Key in the user’s Username; then click
Apply. Only events containing that Username are displayed.
Note: If the User does not exist or the spelling is incorrect, no
results will appear.
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Severity Filters based on the severity rating of the event. Least severe
events appear in black; Less severe events appear in blue; Most
severe events appear in red.
Check the radio button for the severity level that you want to
display: All, Most, Less, or Least.
Only events that match the severity level you specified appear in
the display.
Apply Click to apply the filter choices.
Reset Click this button to clear the entries in the dialog box and start with
a clean slate.
Cancel Click this button to exit the log filter function without applying
changes.
Item Description
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Log Notification Settings
The Notification Settings page lets you decide which events trigger a
notification:
The notifications are grouped into five groups: You can choose to enable the
following:
All system events
All authentication events
All user management events
All device management events
All system task events
If you wish to turn on/off a particular notification, you may click on the
icon to expand the groups to check/uncheck the individual notification:
133
Chapter 10
Maintenance
Overview
The Maintenance function is used to upgrade firmware; backup and restore
configuration and account information; and restore default values.
Backup / Restore
When you click on the Maintenance tab, it opens with the Backup/Restore
page. This page gives you the ability to back up the Serial Console Server’s
configuration and user profile information:
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Backup
To backup the device’s settings do the following:
1. In the Password field, key in a password for the file.
Note: 1. Setting a password is optional. If you do not set one, the file can
be restored without specifying a password.
2. If you do set a password, make a note of it, since you will need it
to be able to restore the file.
2. Click Backup.
3. When the browser asks what you want to do with the file, select Save to
disk; then save it in a convenient location.
Restore
To restore a previous backup, do the following:
1. Click Browse; navigate to the file and select it.
Note: If you renamed the file, you can leave the new name. There is no
need to return it to its original name.
2. If you set a password when you created the file, key it in the Password
field.
3. Select as many of the options that are presented as you wish to restore.
4. Click Restore.
After the file is restored, a message appears to inform you that the
procedure succeeded.
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Firmware Upgrade
This page can be used to upgrade the Serial Console Server’s firmware. As new
versions of the firmware become available, they can be downloaded from our
website. Check the website regularly to find the latest information and
packages.
To upgrade the main firmware, do the following:
1. Download the new firmware file to your computer.
2. Log in to the Serial Console Server and click the Maintenance tab. Then,
open the Firmware Upgrade page:
3. Click Browse; navigate to the directory that the new firmware file is in
and select the file.
4. Click Upgrade Firmware to start the upgrade procedure.
If you enabled Check Firmware Version the current firmware level is
compared with that of the upgrade file. If the current version is equal to
or higher than the upgrade version, a popup message appears, to inform
you of the situation and stops the upgrade procedure.
If you didn't enable Check Firmware Version, the upgrade file is
installed without checking what its level is.
As the upgrade proceeds, progress information is shown in the
Progress bar.
Once the upgrade completes successfully, the Serial Console Server
resets itself.
5. Log in again, and check the firmware version to be sure it is the new one.
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Certificates
This page provides information on the Private Certificates:
Private Certificate
When logging in over a secure (SSL) connection, a signed certificate is used to
verify that the user is logging in to the intended site. For enhanced security, the
Private Certificate section allows you to use your own private encryption key
and signed certificate, rather than the default ATEN certificate.
There are two methods for establishing your private certificate: generating a
self-signed certificate; and importing a third-party certificate authority (CA)
signed certificate.
Generating a Self-Signed Certificate
If you wish to create your own self-signed certificate, a free utility –
openssl.exe – is available for download over the web.
Obtaining a CA Signed SSL Server Certificate
For the greatest security, we recommend using a third party certificate
authority (CA) signed certificate. To obtain a third party signed certificate,
go to a CA (Certificate Authority) website to apply for an SSL certificate.
After the CA sends you the certificate and private encryption key, save
them to a convenient location on your computer.
Importing the Private Certificate
To import the private certificate, do the following:
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1. Click Import from the bottom of the Private Certificate page, shown here:
2. Click Browse to the right of Certificate Filename; and browse to where
your certificate file is located; and select it.
3. Click Import to complete the procedure.
Note: Clicking Restore Defaults returns the device to using the default ATEN
certificate.
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Certificate Signing Request
The Certificate Signing Request (CSR) section provides an automated way of
obtaining and installing a CA signed SSL server certificate.
To perform this operation do the following:
1. Click New. The following dialog box appears:
2. Fill in the form – with entries that are valid for your site – according to the
example information in the following table:
Information Example
Country (2 letter code) TW
State or Province Taiwan
Locality Taipei
Organization Your Company, Ltd.
Unit Tech Department
Common Name mycompany.com
Note: This must be the exact domain name of the site
that you want the certificate to be valid for. If the site’s
domain name is www.mycompany.com, and you only
specify mycompany.com, the certificate will not be valid.
Email Address administrator@yourcompany.com
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3. After filling in the form (all fields are required), click Create.
A self-signed certificate based on the information you just provided is now
stored on the CCVSR.
4. Click Get CSR, and save the certificate file (csr.cer) to a convenient
location on your computer.
This is the file that you give to the third party CA to apply for their signed
SSL certificate.
5. After the CA sends you the certificate, save it to a convenient location on
your computer.
6. Click Import from the lower menu bar and the Private Certificate window
pops up, as shown here:
7. Click Choose File to locate the certificate and select it as the Certificate
Filename; then click Import to store it on the Serial Console Server.
Note: When you upload the file, the Serial Console Server checks the file to
make sure the specified information still matches. If it does, the file is
accepted; if not, it is rejected.
If you want to remove the certificate (to replace it with a new one because of a
domain name change, for example), simply click Restore Defaults.
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Appendix
Safety Instructions
General
This product is for indoor use only.
Read all of these instructions. Save them for future reference.
Follow all warnings and instructions marked on the device.
Do not place the device on any unstable surface (cart, stand, table, etc.). If
the device falls, serious damage will result.
Do not use the device near water.
Do not place the device near, or over, radiators or heat registers.
The device cabinet is provided with slots and openings to allow for
adequate ventilation. To ensure reliable operation, and to protect against
overheating, these openings must never be blocked or covered.
The device should never be placed on a soft surface (bed, sofa, rug, etc.) as
this will block its ventilation openings. Likewise, the device should not be
placed in a built-in enclosure unless adequate ventilation has been
provided.
Never spill liquid of any kind on the device.
Unplug the device from the wall outlet before cleaning. Do not use liquid
or aerosol cleaners. Use a damp cloth for cleaning.
Avoid circuit overloads. Before connecting equipment to a circuit, know
the power supply’s limit and never exceed it. Always review the electrical
specifications of a circuit to ensure that you are not creating a dangerous
condition or that one doesn’t already exist. Circuit overloads can cause a
fire and destroy equipment.
The device should be operated from the type of power source indicated on
the marking label. If you are not sure of the type of power available,
consult your dealer or local power company.
To prevent damage to your installation it is important that all devices are
properly grounded.
The device is designed for IT power distribution systems with 230V
phase-to-phase voltage.
The device is equipped with a 3-wire grounding type plug. This is a safety
feature. If you are unable to insert the plug into the outlet, contact your
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electrician to replace your obsolete outlet. Do not attempt to defeat the
purpose of the grounding-type plug. Always follow your local/national
wiring codes.
Do not allow anything to rest on the power cord or cables. Route the
power cord and cables so that they cannot be stepped on or tripped over.
If an extension cord is used with this device make sure that the total of the
ampere ratings of all products used on this cord does not exceed the
extension cord ampere rating. Make sure that the total of all products
plugged into the wall outlet does not exceed 15 amperes.
To help protect your system from sudden, transient increases and
decreases in electrical power, use a surge suppressor, line conditioner, or
un-interruptible power supply (UPS).
Position system cables and power cables carefully; Be sure that nothing
rests on any cables.
When connecting or disconnecting power to hot-pluggable power
supplies, observe the following guidelines:
Install the power supply before connecting the power cable to the
power supply.
Unplug the power cable before removing the power supply.
If the system has multiple sources of power, disconnect power from the
system by unplugging all power cables from the power supplies.
Never push objects of any kind into or through cabinet slots. They may
touch dangerous voltage points or short out parts resulting in a risk of fire
or electrical shock.
Do not attempt to service the device yourself. Refer all servicing to
qualified service personnel.
If the following conditions occur, unplug the device from the wall outlet
and bring it to qualified service personnel for repair.
The power cord or plug has become damaged or frayed.
Liquid has been spilled into the device.
The device has been exposed to rain or water.
The device has been dropped, or the cabinet has been damaged.
The device exhibits a distinct change in performance, indicating a need
for service.
The device does not operate normally when the operating instructions
are followed.
Appendix
143
Only adjust those controls that are covered in the operating instructions.
Improper adjustment of other controls may result in damage that will
require extensive work by a qualified technician to repair.
Serial Console Server User Manual
144
DC Power
The system relies on the protective devices in the building installation for
protection against short-circuit, overcurrent, and earth (grounding) fault.
Ensure that the protective devices in the building installation are properly
rated to protect the system, and that they comply with national and local
codes.
Ensure that there is a readily accessible disconnect device incorporated in
the building's installation wiring.
A separate protective earthing terminal is provided on this product and
shall be permanently connected to earth.
For the DC supply circuit, select a DC supply cable that is certified by UL,
AWM VW-1 Style 1015, minimum 16 AWG, minimum 105º C, minimum
300 V.
CAUTION: This equipment is designed to permit the connection of
the earthed conductor of the DC supply circuit to the earthing conductor at
the equipment. If this connection is made, all of the following conditions
must be met:
This equipment shall be connected directly to the DC supply system
earthing electrode conductor or to a bonding jumper from an earthing
terminal bar or bus to which the DC supply system earthing electrode
conductor is connected.
This equipment shall be located in the same immediate area (such as
adjacent cabinets) as any other equipment that has a connection
between the earthed conductor of the same DC supply circuit and the
earthing conductor, and also the point of earthing of the DC system.
The DC system shall not be earthed elsewhere.
The DC supply source is to be located within the same premises as this
equipment.
Switching or disconnecting devices shall not be in the earthed circuit
conductor between the DC source and the point of connection of the
earthing electrode conductor.
WA R N I N G : This unit is intended for installation in restricted access
areas. A restricted access area (server room, data center, etc.) is where
access can only be gained by service personnel through the use of a special
tool, lock and key, or other means of security, and is controlled by the
authority responsible for the location.
Appendix
145
Rack Mounting
Before working on the rack, make sure that the stabilizers are secured to
the rack, extended to the floor, and that the full weight of the rack rests on
the floor. Install front and side stabilizers on a single rack or front
stabilizers for joined multiple racks before working on the rack.
Always load the rack from the bottom up, and load the heaviest item in the
rack first.
Make sure that the rack is level and stable before extending a device from
the rack.
Use caution when pressing the device rail release latches and sliding a
device into or out of a rack; the slide rails can pinch your fingers.
After a device is inserted into the rack, carefully extend the rail into a
locking position, and then slide the device into the rack.
Do not overload the AC supply branch circuit that provides power to the
rack. The total rack load should not exceed 80 percent of the branch circuit
rating.
Make sure that all equipment used on the rack – including power strips and
other electrical connectors – is properly grounded.
Ensure that proper airflow is provided to devices in the rack.
Ensure that the operating ambient temperature of the rack environment
does not exceed the maximum ambient temperature specified for the
equipment by the manufacturer
Do not step on or stand on any device when servicing other devices in a
rack.
Serial Console Server User Manual
146
Technical Support
International
For online technical support – including troubleshooting, documentation,
and software updates: http://support.aten.com
For telephone support, see Telephone Support, page vii.
North America
When you contact us, please have the following information ready beforehand:
Product model number, serial number, and date of purchase.
Your computer configuration, including operating system, revision level,
expansion cards, and software.
Any error messages displayed at the time the error occurred.
The sequence of operations that led up to the error.
Any other information you feel may be of help.
Email Support support@aten-usa.com
Online
Technical
Support
Troubleshooting
Documentation
Software Updates
http://www.aten-usa.com/support
Telephone Support 1-888-999-ATEN ext 4988
1-949-428-1111
Appendix
147
Specifications
SN0108CO / SN0116CO
Function SN0108CO SN0116CO
Serial Connections 8 16
Connectors Serial 8 x RJ45 Female 16 x RJ45 Female
LAN 2 x RJ45
Power 2 x IEC 60320/C14
PON 1 x RJ45 Female (Reserved)
Modem 1 x RJ45 Female
USB 3 x USB Type A Female
USB Console (LUC) 1 x Mini USB
Local Console 1 x RJ45 Female
Switches Reset 1 x Recessed Pushbutton
Power 2 x Rocker Switch
LEDs Serial Port Status 8 (Green) 16 (Green)
10 / 100 / 1000 Mbps 2 (Red / Orange / Green)
Power 2 (Blue)
I/P Rating AC 100–240V~; 50/60Hz; 1A
Power Consumption 110V/14.1W;
220V/14W
110V/15.4W;
220V/14.9W
Mode of Operation Console Management, Console Management
Direct, Real Com Port, TCP Server/Client, UDP
Server/Client, Virtual Modem
Environment Operating Temp. 0–40° C
Storage Temp. -20–60° C
Humidity 0–80% RH Noncondensing
Physical Properties Housing Metal
Weight 4.45 kg 4.48 kg
Dimensions L x W x H 43.72 x 32.98 x 4.40 cm
(19”1U)
43.72 x 32.98 x 4.40 cm
(19”1U)
Serial Console Server User Manual
148
SN0108COD / SN0116COD
Function SN0108COD SN0116COD
Serial Connections 8 16
Connectors Serial 8 x RJ45 Female 16 x RJ45 Female
LAN 2 x RJ45
Power 1 x 5-Pin Terminal Block (Green)
PON 1 x RJ45 Female (Reserved)
Modem 1 x RJ45 Female
USB 3 x USB Type A Female
USB Console (LUC) 1 x Mini USB
Local Console 1 x RJ45 Female
Switches Reset 1 x Recessed Pushbutton
Power 2 x Rocker Switch
LEDs Serial Port Status 8 (Green) 16 (Green)
10 / 100 / 1000 Mbps 2 (Red / Orange / Green)
Power 2 (Blue)
I/P Rating DC 36-48 V DC; 1.6 A in 5-Pin Terminal Block
Power Consumption DC48V/15.79W DC48V/16.22W
Mode of Operation Console Management, Console Management
Direct, Real Com Port, TCP Server/Client, UDP
Server/Client, Virtual Modem
Environment Operating Temp. 0–40° C
Storage Temp. -20–60° C
Humidity 0–80% RH Noncondensing
Physical Properties Housing Metal
Weight 4.46 kg 4.5 kg
Dimensions L x W x H 43.72 x 32.85 x 4.40 cm
Appendix
149
SN0132CO / SN0148CO
Function SN0132CO SN0148CO
Serial Connections 32 48
Connectors Serial 32 x RJ45 Female 48 x RJ45 Female
LAN 2 x RJ45
Power 2 x IEC 60320/C14
PON 1 x RJ45 Female (Reserved)
Modem 1 x RJ45 Female
USB 3 x USB Type A Female
USB Console (LUC) 1 x Mini USB
Local Console 1 x RJ45 Female
Switches Reset 1 x Recessed Pushbutton
Power 2 x Rocker Switch
LEDs Serial Port Status 32 (Green) 48 (Green)
10 / 100 / 1000 Mbps 2 (Red / Orange / Green)
Power 2 (Blue)
I/P Rating AC 100-240V~; 50/60Hz; 1.8A
Power Consumption 110V/20.2W; 220V/21W 110V/25.8W; 220V/
26.2W
Mode of Operation Console Management, Console Management
Direct, Real Com Port, TCP Server/Client, UDP
Server/Client, Virtual Modem
Environment Operating Temp. 0–40° C
Storage Temp. -20–60° C
Humidity 0–80% RH Noncondensing
Physical Properties Housing Metal
Weight 4.84 kg 4.92 kg
Dimensions L x W x H 43.84 x 32.77 x 4.40 cm
Serial Console Server User Manual
150
SN0132COD / SN0148COD
Function SN0132COD SN0148COD
Serial Connections 32 48
Connectors Serial 32 x RJ45 Female
(Black)
48 x RJ45 Female
(Black)
LAN 2 x RJ-45 (Black)
Power 1 x 5-Pin Terminal Block (Green)
PON 1 x RJ45 Female (Reserved)
Modem 1 x RJ45 Female
USB 3 x USB Type A Female
USB Console (LUC) 1 x Mini USB
Local Console 1 x RJ45 Female
Switches Reset 1 x Recessed Pushbutton
Power 2 x Rocker Switch
LEDs Serial Port Status 32 (Green) 48 (Green)
10 / 100 / 1000 Mbps 2 (Red / Orange / Green)
Power 2 (Blue)
I/P Rating DC 36-48 V DC; 1.6 A in 5-Pin Terminal Block
Power Consumption DC48V/22.1W DC48V/27.3W
Mode of Operation Console Management, Console Management
Direct, Real Com Port, TCP Server/Client, UDP
Server/Client, Virtual Modem
Environment Operating Temp. 0–40° C
Storage Temp. -20–60° C
Humidity 0–80% RH Noncondensing
Physical Properties Housing Metal
Weight 4.99 kg 5.06 kg
Dimensions L x W x H 43.84 x 32.77 x 4.40 cm
Appendix
151
SN9108CO / SN9116CO
Function SN9108CO SN9116CO
Serial Connections 8 16
Connectors Serial 8 x RJ45 Female 16 x RJ45 Female
LAN 1 x RJ45
Power 1 x IEC60320/C14
Switches Reset 1 x Recessed Pushbutton
Power 1 x Rocker Switch
LEDs Serial Port Status 8 (Green) 16 (Green)
10 / 100 / 1000 Mbps 1 (Red / Orange / Green)
Power 1 (Blue)
I/P Rating AC 100-240V~, 50/60 Hz, 1A
Power Consumption 110V/9.7W; 220V/9.6W 110V/10.9W; 220V/
11. 6W
Mode of Operation Console Management, Console Management
Direct, Real Com Port, TCP Server/Client, UDP
Server/Client, Virtual Modem
Environment Operating Temp. 0–40° C
Storage Temp. -20–60° C
Humidity 0–80% RH Noncondensing
Physical Properties Housing Metal
Weight 3.12 kg 3.16 kg
Dimensions L x W x H 43.72 x 21.76 x 4.40 cm
(19”1U)
43.72 x 21.76 x 4.40 cm
(19”1U)
Serial Console Server User Manual
152
IP Address Determination
If you are an administrator logging in for the first time, you need to access the
Serial Console Server in order to give it an IP address that users can connect to.
There are three methods to choose from. In each case, your client computer
must be on the same network segment as the Serial Console Server. After you
have connected and logged in you can give the Serial Console Server its fixed
network address. (See Network, page 101.)
The Local Console
The easiest way to assign an IP address is from the local console. Refer to First
Time Setup, page 33, for details on the procedure involved.
IP Installer
For client computers running Windows, an IP address can be assigned with the
IP Installer utility. The utility can be obtained from the Download area of our
website. Look under Driver/SW, and the model of your Serial Console Server.
After downloading the utility to your client computer, do the following:
1. Unzip the contents of IPInstaller.zip to a directory on your hard drive.
2. Go to the directory that you unzipped the IPInstaller program to and run
IPInstaller.exe. A dialog box similar to the one below appears:
Appendix
153
3. Select the Serial Console Server in the Device List.
Note: 1. If the list is empty, or your device doesn't appear, click
Enumerate to refresh the Device List.
2. If there is more than one device in the list, use the MAC address
to pick the one you want. The Serial Console Server MAC
address is located on its bottom panel.
4. Select either Obtain an IP address automatically (DHCP), or Specify an
IP address. If you chose the latter, fill the IP Address, Subnet Mask, and
Gateway fields with the information appropriate to your network.
5. Click Set IP.
6. After the IP address shows up in the Device List, click Exit. See IP
Installer, page 101 for more information.
Browser
1. Set your client computer's IP address to 192.168.0.XXX
Where XXX represents any number or numbers except 60. (192.168.0.60 is
the default address of the Serial Console Server.)
2. Specify the Serial Console Server's default IP address (192.168.0.60) in
your browser, and you will be able to connect.
3. Assign a fixed IP address for the Serial Console Server that is suitable for
the network segment that it resides on.
4. After you log out, reset your client computer's IP address to its original
value.
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154
IPv6
At present, the Serial Console Server supports three IPv6 address protocols:
Link Local IPv6 Address, IPv6 Stateless Autoconfiguration, and Stateful
Autoconfiguration (DHCPv6).
Link Local IPv6 Address
At power on, the Serial Console Server is automatically configured with a Link
Local IPv6 Address (for example, fe80:210:74ff:fe61:1ef). To find out what
the Link Local IPv6 Address is, log in with the Serial Console Server IPv4
address and open the Device Management
→
Device Information page. The
address is displayed in the General list box (see page 97).
Once you have determined what the IPv6 address is, you can use it when
logging in from a browser or the Win and Java Client AP programs.
For example:
If you are logging in from a browser, you would key in
http://[fe80:2001:74ff:fe6e:59%5]
for the URL bar.
If you are logging in with the AP program, you would key:
fe80:2001:74ff:fe6e:59%5
for the IP field of the Server panel (see Remote Login, page 36).
Note: 1. To log in with the Link Local IPv6 Address, the client computer must
be on the same local network segment as the Serial Console Server
2. The %5 is the %interface used by the client computer. To see your
client computer’s IPv6 address: from the command line issue the
following command: ipconfig /all. The % value appears at the
end of the IPv6 address.
Appendix
155
IPv6 Stateless Autoconfiguration
If the Serial Console Server network environment contains a device (such as a
router) that supports the IPv6 Stateless Autoconfiguration function, the Serial
Console Server can obtain its prefix information from that device in order to
generate its IPv6 address. For example, 2001:74ff:fe6e:59.
As above, the address is displayed in the General list box of the Device
Management
→
Device Information page (see page 97).
Once you have determined what the IPv6 address is, you can use it when
logging in from a browser or the Win and Java Client AP programs.
For example:
If you are logging in from a browser, you would key in
http://[2001:74ff:fe6e:59]
for the URL bar.
If you are logging in with the AP program, you would key:
2001:74ff:fe6e:59
for the IP field of the Server panel.
Serial Console Server User Manual
156
Virtual Modem Details
The Serial Console Server’s Virtual Modem function emulates a hardware
modem to provide high speed serial modem functionality over an Ethernet
LAN or WAN using TCP/IP rather than over slower, less-reliable, telephone
lines.
AT Command Set Support
The Serial Console Server supports a subset of the standard Hayes command
set, as well as some extended commands, as shown in the following table:
Command Operation Response
+++ Return to command mode. The escape character
can be changed by modifying the S2 register.
none
A/ Repeat the last command string If successful: OK[CR][LF]
If failure: ERROR[CR][LF]
ATA[CR] Answer mode. Allow virtual modem to listen for a
TCP connection on the provided listen port: 5301.
If successful: OK[CR][LF]
If failure: ERROR[CR][LF]
ATD(T)
Remote
IP:Remote
Port[CR]
Try to establish a TCP connection and connect to
the specified remote host.
e.g. ATDT10.0.0.72:50001
Note: The SN3101 accepts T and P additions to
the ATD command, but ignores them.
If successful: CONNECT[CR][LF]
If connection failure:
NO CARRIER[CR][CF]
If other error:
ERROR[CR][LF]
ATEn[CR] Where n represents a numeric character (0 or 1.):
E0: disable command echo
E1: enable command echo
If successful: OK[CR][LF]
If failure: ERROR[CR][LF]
ATH[CR] Hang up current TCP connection if a connection is
active.
Note: ATH, ATH0, and ATH1 all act the same.
If successful: OK[CR][LF]
If failure: ERROR[CR][LF]
ATIn[CR] Inquiry command. (Where n represents a numeric
character; 0 or 1.):
E0: Display ATEN International Co. Ltd.
E1: Display Serial Console Server
If successful: OK[CR][LF]
If failure: ERROR[CR][LF]
ATOn[CR] Return to on-line data mode. (Where n represents a
numeric character; 0 or 1.)
If the modem is in the on-line command mode, the
modem enters on-line data mode. If the modem is
in the off-line command mode (no TCP connection
established), an ERROR is returned.
O0, O1: If there is an active connection, switch the
modem to data mode.
If an active TCP connection:
OK[CR][LF]
Otherwise:
ERROR[CR][LF]
ATQn[CR] Result code control command. (Where n
represents a numeric character; 0 or 1.)
Q0: Enable result code to DTE (default)
Q1: Disable result code to DTE.
If successful: OK[CR][LF]
If failure: ERROR[CR][LF]
ATSn?[CR] Reports the value of the S register. (Where n is the
register’s number.)
If successful: OK[CR][LF]
If failure: ERROR[CR][LF]
ATSn=v[CR] Sets the S register’s value. (Where n is the
register’s number; and v is the S register value.)
If successful: OK[CR][LF]
If failure: ERROR[CR][LF]
ATVn[CR] Result code return type. (Where n represents a
numeric character; 0 or 1.)
V0: Response is: <numeric code>[CR][LF]
V1: Response is: <verbal description>[CR][LF]
If successful: OK[CR][LF]
If failure: ERROR[CR][LF]
Appendix
157
(Continued from previous page.)
Command Operation Response
ATZ[CR] Reset modem command.
Close active connections and reset the S registers
and general option status to their saved values.
If successful: OK[CR][LF]
If failure: ERROR[CR][LF]
AT&Cn[CR] DCD option. (Where n represents a numeric
character; 0 or 1.)
&C0: DCD is ON at all times.
&C1: DCD matches the state of the TCP
connection.
If successful: OK[CR][LF]
If failure: ERROR[CR][LF]
AT&Dn[CR] DTR option. (Where n represents a numeric
character; 0 – 3.)
&D0:
DTR is assumed to be ON. Modem ignores the
DTR line.
&D1:
DTR OFF causes the modem to switch to
command mode without disconnecting.
&D2:
DTR OFF switches modem to command mode;
hangs up; and disables auto answer. (Default)
&D3
DTR OFF initializes the modem.
If successful: OK[CR][LF]
If failure: ERROR[CR][LF]
AT&F[CR] Restore factory configuration.
Reset S registers and general option status to
default values.
If successful: OK[CR][LF]
If failure: ERROR[CR][LF]
AT&W[CR] Save configuration.
Write the current configuration settings into
memory, including the S register values and
general option status.
If successful: OK[CR][LF]
If failure: ERROR[CR][LF]
ATB[CR] None OK[CR][LF]
ATC[CR] None OK[CR][LF]
ATL[CR] None OK[CR][LF]
ATM[CR] None OK[CR][LF]
ATN[CR] None OK[CR][LF]
ATX[CR] None OK[CR][LF]
ATY[CR] None OK[CR][LF]
ATW[CR] None OK[CR][LF]
Other AT
Commands
None OK[CR][LF]
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158
Port Forwarding
For devices located behind a router, port forwarding allows the router to pass
data coming in over a specific port to a specific device. By setting the port
forwarding parameters, you tell the router which device to send the data that
comes in over a particular port to.
For example, if the Serial Console Server connected to a particular router has
an IP address of 192.168.1.180, you would log into your router’s setup program
and access the Port Forwarding (sometimes referred to as Virtual Server)
configuration page. You would then specify 192.168.1.180 for the IP address
and the port number you want opened for it (9000 for internet access, for
example).
Since configuration setup can vary somewhat for each brand of router, refer to
the router’s User Manual for specific information on configuring port
forwarding for it.
Distance vs Baud Rate
The serial ports support different baud rates, which, in turn, determine the
distance of the serial port connection.
Refer to the table below:
Baud Rate Distance
300 90m (295ft)
9,600 (default) 30m (98ft)
115,200 3m (9ft)
230,400 1.5m (4ft)
Appendix
159
Clear Login Information
If you are unable to perform an Administrator login (because the Username and
Password information has become corrupted or you have forgotten it, for
example) you can clear the login information with the following procedure.
Note: Performing this procedure also returns all settings to their defaults.
To clear the login information (and return all settings to their defaults), do the
following:
1. Power off the Serial Console Server and remove its housing.
2. Use a jumper cap to short the mainboard jumper labeled J11 (for
SN0132CO/SN0148CO as shown in the diagram below) or J17 (for
SN9108CO/SN9116CO/SN0108CO/SN0116CO).
3. Power on the Serial Console Server.
4. When the unit starts beeping, power off the Serial Console Server.
5. Remove the jumper cap from J11 (SN0132CO/SN0148CO) or J17
(SN9108CO/SN9116CO/SN0108CO/SN0116CO).
6. Close the housing and start the Serial Console Server.
After powering on the unit, you can use the default Super Administrator
Username and Password (see First Time Setup, page 33) to log in.
The system will force you to change the password as you log in for the
first time after performing this procedure.
Serial Console Server User Manual
160
Pin Assignment
The Serial Console Server has DTE/DCE auto-sensing feature to connect
directly to Cisco network switches and other compatible devices.
The pin assignment for the serial ports under different mode is shown below:
DCE Mode Pin Assignment
DTE Mode Pin Assignment
Pin Definition
1CTS
2DSR
3RxD
4GND
5GND
6TxD
7DTR
8RTS
Pin Definition
1RTS
2DTR
3TxD
4GND
5GND
6RxD
7DSR
8CTS
Appendix
161
DB-9/DB-25 Interface
If you wish to use DB-9 or DB-25 interface, please refer to the tables below:
DB-9
DB-25
RJ-45 Pin Signal DB-9F Pin Signal
1CTS7RTS
2DSR4DTR
5GND
3 RxD 3 TxD
4GND5GND
6 TxD 2 RxD
7DTR1GND
6DSR
8RTS8CTS
RJ-45 Pin Signal DB-25F Pin Signal
1CTS4RTS
2DSR
20 DTR
5GND
3 RxD 2 TxD
4GND7GND
6 TxD 3 RxD
7DTR6GND
8DSR
8RTS5CTS
Serial Console Server User Manual
162
Limited Warranty
ATEN warrants its hardware in the country of purchase against flaws in
materials and workmanship for a Warranty Period of two [2] years (warranty
period may vary in certain regions/countries) commencing on the date of
original purchase. This warranty period includes the LCD panel of ATEN LCD
KVM switches. Select products are warranted for an additional year (see A+
Warranty for further details). Cables and accessories are not covered by the
Standard Warranty.
What is covered by the Limited Hardware Warranty
ATEN will provide a repair service, without charge, during the Warranty
Period. If a product is detective, ATEN will, at its discretion, have the option
to (1) repair said product with new or repaired components, or (2) replace the
entire product with an identical product or with a similar product which fulfills
the same function as the defective product. Replaced products assume the
warranty of the original product for the remaining period or a period of 90 days,
whichever is longer. When the products or components are replaced, the
replacing articles shall become customer property and the replaced articles
shall become the property of ATEN.
To learn more about our warranty policies, please visit our website:
http://www.aten.com/global/en/legal/policies/warranty-policy/
© Copyright 2021 ATEN® International Co., Ltd.
Released: 2021-03-31
ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved.
All other brand names and trademarks are the registered property of their respective owners.