Serial Console Server User Manual
Chapter 1. Introduction
Chapter 2. Hardware Setup
Chapter 3. Super Administrator Setup
Chapter 4. The User Interface
Chapter 5. Port Operating Modes
- Overview
- Operating Mode
Chapter 6. Port Access
Chapter 7. User Management
Chapter 8. Device Management
- Devices
Chapter 9. Log
Chapter 10. Maintenance
Appendix

ATEN SN9116CO-AX-E User Manual

Displayed below is the user manual for SN9116CO-AX-E by ATEN which is a product in the Console Servers category. This manual has pages.

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Serial Console Server

SN0108CO / SN0116CO / SN0132CO / SN0148CO /

SN9108CO / SN9116CO / SN0108COD / SN0116COD /

SN0132COD / SN0148COD

User Manual

www.aten.com

Serial Console Server User Manual

EMC Information

FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE

STATEMENT: This equipment has been tested and found to comply with the

limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These

limits are designed to provide reasonable protection against harmful

interference when the equipment is operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if

not installed and used in accordance with the instruction manual, may cause

harmful interference to radio communications. Operation of this equipment in

a residential area is likely to cause harmful interference in which case the user

will be required to correct the interference at his own expense.

This device complies with Part 15 of the FCC Rules. Operation is subject to the

following two conditions: (1) this device mat not cause harmful interference,

and (2) this device must accept any interference received, including

interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by the

party responsible for compliance could void the user's authority to operate this

equipment.

Warning: Operation of this equipment in a residential environment could

cause radio interference.

KCC Statement:

RoHS

This product is RoHS compliant.

Serial Console Server User Manual

iii

Battery Safety Notice

There is a risk of explosion if the battery is replaced with an

incorrect type. Dispose of used batteries according to the

relevant instructions.

Batterie avis de sécurité

Il existe un risque d'explosion si la batterie est remplacée par

un incorrect tapez. Jeter les piles usagées selon la pertinente

instructions.

Serial Console Server User Manual

User Information

Online Registration

Be sure to register your product at our online support center:

Telephone Support

For telephone support, call this number:

User Notice

All information, documentation, and specifications contained in this manual

are subject to change without prior notification by the manufacturer. The

manufacturer makes no representations or warranties, either expressed or

implied, with respect to the contents hereof and specifically disclaims any

warranties as to merchantability or fitness for any particular purpose. Any of

the manufacturer's software described in this manual is sold or licensed as is.

Should the programs prove defective following their purchase, the buyer (and

not the manufacturer, its distributor, or its dealer), assumes the entire cost of all

necessary servicing, repair and any incidental or consequential damages

resulting from any defect in the software.

The manufacturer of this system is not responsible for any radio and/or TV

interference caused by unauthorized modifications to this device. It is the

responsibility of the user to correct such interference.

The manufacturer is not responsible for any damage incurred in the operation

of this system if the correct operational voltage setting was not selected prior

to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS

CORRECT BEFORE USE.

International http://eservice.aten.com

International 886-2-8692-6959

China 86-400-810-0-810

Japan 81-3-5615-5811

Korea 82-2-467-6789

North America 1-888-999-ATEN ext 4988

1-949-428-1111

Serial Console Server User Manual

Package Contents

The Serial Console Server package consists of:

SN0108CO / SN0116CO

1 SN0108CO / SN0116CO Serial Console Server

1 Laptop USB Console Cable

2 Power Cords

1 Mounting Kit

2 Lok-U-Plugs

1 Lok-U-Plug Installation Tool

1 Foot Pad Set (4 pcs.)

1 User Instructions*

SN0108COD / SN0116COD

1 SN0108COD / SN0116COD Serial Console Server

1 Laptop USB Console Cable

1 Mounting Kit

1 Foot Pad Set (4 pcs.)

1 User Instructions*

SN0132CO / SN0148CO

1 SN0132CO / SN0148CO Serial Console Server

1 Laptop USB Console Cable

2 Power Cords

1 Mounting Kit

1 Foot Pad Set (4 pcs.)

1 User Instructions*

Serial Console Server User Manual

SN0132COD / SN0148COD

1 SN0132COD / SN0148COD Serial Console Server

1 Laptop USB Console Cable

1 Mounting Kit

1 Foot Pad Set (4 pcs.)

1 User Instructions*

SN9108CO / SN9116CO

1 SN9108CO / SN9116CO Serial Console Server

1Power Cord

1 Mounting Kit

1 Lok-U-Plug

1 Lok-U-Plug Installation Tool

1 Foot Pad Set (4 pcs.)

1 User Instructions*

*Features may have been added since this manual was published. Please visit

our website to download the most up-to-date version of the manual.

Check to make sure that all of the components are present and in good order.

If anything is missing, or was damaged in shipping, contact your dealer. Read

this manual thoroughly and follow the installation and operation procedures

carefully to prevent any damage to the Serial Console Server or to any other

devices on the installation.

Manual Date: 2019-01-24

All other brand names and trademarks are the registered property of their respective owners.

Serial Console Server User Manual

vii

Contents

EMC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Battery Safety Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

Batterie avis de sécurité . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

SN0108CO / SN0116CO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

SN0108COD / SN0116COD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

SN0132CO / SN0148CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

SN0132COD / SN0148COD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

SN9108CO / SN9116CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii

Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiv

Chapter 1.

Introduction

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

System Accessibility and Availability. . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Serial Console Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Serial Device Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

DTE/DCE Auto-Sensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

SN0108CO / SN0108COD Front View . . . . . . . . . . . . . . . . . . . . . . . . . 9

SN0116CO / SN0116COD Front View . . . . . . . . . . . . . . . . . . . . . . . . . 9

SN0132CO / SN0132COD Front View . . . . . . . . . . . . . . . . . . . . . . . . 11

SN0148CO / SN0148COD Front View . . . . . . . . . . . . . . . . . . . . . . . . 11

SN9108CO Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

SN9116CO Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

SN0108CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

SN0116CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

SN0108COD Rear View (DC Power) . . . . . . . . . . . . . . . . . . . . . . . . . 16

SN0116COD Rear View (DC Power) . . . . . . . . . . . . . . . . . . . . . . . . . 16

SN0132CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

SN0148CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Serial Console Server User Manual

viii

SN0132COD Rear View (DC Power) . . . . . . . . . . . . . . . . . . . . . . . . . 18

SN0148COD Rear View (DC Power) . . . . . . . . . . . . . . . . . . . . . . . . . 18

SN9108CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

SN9116CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Chapter 2.

Hardware Setup

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Stacking and Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Stacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Rack Mounting - Front. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Rack Mounting - Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Serial Console Server Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

SN0108CO / SN0116CO / SN0132CO / SN0148CO Installation . . . . 27

SN9108CO / SN9116CO Installation . . . . . . . . . . . . . . . . . . . . . . . . . 30

Chapter 3.

Super Administrator Setup

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

First Time Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Local Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Laptop USB Console (LUC) Login - SNViewerUSB . . . . . . . . . . . 34

Console Login - HyperTerminal. . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Local Console Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Remote Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Telnet Login. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

PuTTY Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Browser Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Network Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Changing the Super Administrator Login . . . . . . . . . . . . . . . . . . . . . . 39

Chapter 4.

The User Interface

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Local Console Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Remote Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Web Browser Login. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

The Web Browser Main Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Page Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

The Tab Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

SNViewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

SNViewer Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Control Panel Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Data Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Encode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

The Message Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Message Display Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Serial Console Server User Manual

Compose Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

User List Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Terminal Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Terminal Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Telnet Menu-Driven Text UI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Chapter 5.

Port Operating Modes

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Operating Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Console Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Real COM Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

TCP Server / TCP Client (Serial Tunnel). . . . . . . . . . . . . . . . . . . . . . . 56

TCP Server (RAW TCP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

TCP Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

UDP Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Virtual Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Console Management Direct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Disabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Chapter 6.

Port Access

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

The Sidebar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

The Sidebar Tree Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Telnet/SSH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Port Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Save & Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Port Buffering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Operating Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Alert Strings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Command Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Chapter 7.

User Management

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Adding Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Modifying User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Deleting User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Serial Console Server User Manual

Creating Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Modifying Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Deleting Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Assigning Users to a Group From the User’s Notebook . . . . . . . . . . . 89

Removing Users From a Group From the User’s Notebook . . . . . . . 91

Assigning Users to a Group From the Group’s Notebook . . . . . . . . . 92

Removing Users From a Group From the Group’s Notebook . . . . . . 93

Device Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Assigning Device Permissions under User Settings . . . . . . . . . . . . . . 94

Assigning Device Permissions under Group Settings . . . . . . . . . . . . 96

Chapter 8.

Device Management

Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Mounted Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

IP Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Service Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

ANMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Event Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Authentication and Authorization . . . . . . . . . . . . . . . . . . . . . . . . 109

CC Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

OOBC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Enable Dial Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Enable Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Security Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Working Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

IP/MAC Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Account Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Association . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Current System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

New System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Chapter 9.

Log

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

System Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Log Notification Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Chapter 10.

Maintenance

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Serial Console Server User Manual

Backup / Restore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Firmware Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Private Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Certificate Signing Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Appendix

Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

DC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

SN0108CO / SN0116CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

SN0108COD / SN0116COD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

SN0132CO / SN0148CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

SN0132COD / SN0148COD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

SN9108CO / SN9116CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

IP Address Determination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

The Local Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

IP Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

IPv6 152

Link Local IPv6 Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

IPv6 Stateless Autoconfiguration . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Virtual Modem Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

AT Command Set Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

Clear Login Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

DCE Mode Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

DTE Mode Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

DB-9/DB-25 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

DB-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

DB-25. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Serial Console Server User Manual

xii

About This Manual

This User Manual is provided to help you get the most from your Serial

Console Server system. It covers all aspects of installation, configuration and

operation. An overview of the information found in the manual is provided

below.

Overview

Chapter 1, Introduction, introduces you to the Serial Console Server. Its

purpose, features and benefits are presented, and its front and back panel

components are described.

Chapter 2, Hardware Setup, provides step-by-step instructions for setting

up your installation, and explains some basic operation procedures.

Chapter 3, Super Administrator Setup, explains the procedures that the

super administrator employs to set up the Serial Console Server network

environment, and change the default username and password.

Chapter 4, The User Interface, describes the layout and explains the

components of the Serial Console Server user interface. Describes how to log

in to the Serial Console Server with each of the available access methods: from

a local console, an Internet browser, and Windows application (AP) programs.

Chapter 5, Port Operating Modes, describes the port operating modes,

including Console Management and Console Management Direct modes for

device control; and Real COM Port, Virtual Modem, TCP Server, TCP Client,

and UDP Mode for Serial-to-Ethernet connectivity and applications that

require COM ports, serial tunneling, or where TCP/UDP Socket functionality

is needed.

Chapter 6, Port Access, describes the Port Access page and how to

configure the options it provides regarding port and power outlet manipulation.

Chapter 7, User Management, shows super administrators and

administrators how to create, modify, and delete users and groups, and assign

attributes to them.

Chapter 8, Device Management, shows super administrators how to

configure and control overall Serial Console Server operations.

Chapter 9, Log, explains how to install and configure the Log Server.

Chapter 10, Maintenance, explains how to backup, restore, and upgrade the

Serial Console Server and its firmware, as well as providing information about

private certificates.

Serial Console Server User Manual

xiii

An Appendix, at the end of the manual provides technical and

troubleshooting information.

Conventions

This manual uses the following conventions:

Monospaced Indicates text that you should key in.

[ ] Indicates keys you should press. For example, [Enter] means

to press the Enter key. If keys need to be chorded, they appear

together in the same bracket with a plus sign between them:

[Ctrl+Alt].

1. Numbered lists represent procedures with sequential steps.

♦Bullet lists provide information, but do not involve sequential

steps.

→Indicates selecting the option (on a menu or dialog box, for

example), that comes next. For example, Start

→

Run means

to open the Start menu, and then select Run.

Indicates critical information.

Serial Console Server User Manual

xiv

Terminology

Throughout the manual we make reference to the terms Local and Remote in

regard to the operators and equipment deployed in a Serial Console Server

installation. Depending on the point of view, users and servers can be

considered Local under some circumstances, and Remote under others:

Serial Console Server’s Point of View

Remote users – We refer to a user as a Remote user when we think of

him as someone who logs into the Serial Console Server over the net

from a location that is remote from the Serial Console Server.

Local Console – a computer connected directly to the Serial Console

Server by a physical connection.

Servers, Serial Device, or Port Device – any device attached to the

Serial Console Server’s ports via cable.

User’s Point of View

Local client users – We refer to a user as a Local user when we think of

him as sitting at his computer performing operations on the devices

connected to the Serial Console Server that is remote from him.

When we describe the overall system architecture we are usually speaking

from the Serial Console Server’s point of view – in which case the users are

considered remote. When we speak about operations users perform via the

browser, viewers, and AP programs over the net, we are usually speaking from

the user’s point of view – in which case the Serial Console Server and the

devices connected to it are considered remote.

International http://www.aten.com

North America http://www.aten.com/us/en/

Chapter 1

Introduction

Overview

The SN01xxCO and SN91xxCO Series features Cisco pin-outs and auto-

sensing DTE/DCE function, providing a direct connection to Cisco network

switches (and other compatible devices) without rollover cables for even more

time-saving IT infrastructure deployment. In addition, the SN01xxCO and

SN91xxCO models support online detection of connected serial devices

(including terminal blocks) for device status monitoring. A notification email

alert will be sent to the administrator when connected devices are offline.

With dual Ethernet ports and power supplies, the SN01xxCO supports power

redundancy as well as failover, or dual IP addresses access, ensuring 24/7

availability of access to serial devices. The SN01xxCO Series also offers dual

DC (see Note) options for more flexible implementation.

Note: Available with DC power at customer’s request (SN0108COD /

SN0116COD / SN0132COD / SN0148COD).

Available in 8-, 16-, 32- and 48-port models, the serial console servers offer

both in-band and out-of-band (OOB) remote serial console access to servers

and network devices via a direct Telnet/SSH client and Java viewer. The OOB

management enables IT administrators to manage network devices (e.g. router,

switch, UPS) in server rooms using management networks that are separated

from the main/production networks. Where access difficulty occurs in the

production network, the administrators can still access them via the console

server. The serial console servers offer out-of-band access methods such as

direct console connection from a local computer, USB console connection

from a laptop, PSTN connection via modem, or hybrid network connection via

the dual LAN ports (one connected to the production network and the other

connected to the management network).

Implemented with various security technologies such as TLS 1.2 data

encryption, RSA 2048-bit certificates, configurable user permissions for port

access and control, local/remote/third-party authentication and authorization,

IP/MAC address filter, and FIPS 140-2 certified cryptography, the SN01xxCO

and SN91xxCO serial console servers assure administrators the security for

easy and high-level access. For instance, access rights and privileges can be

applied to 8/16/32/48 serial ports individually. Data encryption is provided to

Serial Console Server User Manual

ensure that information and control are always protected. Logging and alerting

of system events help to quickly resolve issues and mitigate risks. While

secured by the above examples, the consolidated password authentication

simplifies management.

The SN01xxCO and SN91xxCO Series are used to connect serial devices to an

Ethernet network to allow access and control of demanding applications that

manage industrial control, data acquisition, environment monitoring, remote

facility operations and equipment management. Multiple operational modes

are available to administrators including Console Management, Console

Management Direct, Real Com Port, TCP Server/Client, UDP Server/Client,

and Virtual Modem. Furthermore, the SN01xxCO Series works in tandem with

ATEN’s PDU (see Note) remote power management systems. Both can be

utilized through ATEN’s CC2000 software to provide centralized serial device

access and integrated power management.

Note: PON port reserved for PG Series PDU.

With their comprehensive features, the SN01xxCO and SN91xxCO Series help

to maximize IT productivity, increase scalability, as well as reduce installation

and operational costs with easy and secure remote management of serial

devices. The serial console servers save you time and money by allowing

administrators to manage their data centers from practically anywhere –

minimizing travel and MTTR (Mean Time to Repair) costs, ensuring the

highest availability for data center services.

Chapter 1. Introduction

Features

System Accessibility and Availability

Secure in-band and out-of-band remote serial console access

Browser access with an intuitive GUI

Terminal-based access with a menu-driven UI

Modem dial-in/dial-back/dial-out access

Front USB ports for storage or USB-based PC cards*

Laptop USB Console (LUC) port for local console access via laptop*

Dual Ethernet ports allow fail control or dual IP address access*

Dual power supply*

Note: SN01xxCO only.

Serial Console Management

Auto-sensing DTE/DCE feature supports a direct connection to Cisco

network switches (and other compatible devices) without rollover cables

for more convenient IT infrastructure deployment

Online/Offline detection of connected serial devices (including terminal

blocks) – automatically send event notifications when the devices are

offline for device status monitoring

Convenient and simple serial device access via selectable Telnet/SSH and

third-party clients such as PuTTY

Easy port access via selectable ActiveX or Java serial viewer

Comprehensive viewer functions – copy/paste, logging, data import,

macros, broadcasting and message board

Sun Solaris ready – Sun “break-safe”

Alert Strings – whenever one of the pre-defined strings matches the

message sent from the serial devices, you will be informed by serial

console server via SNMP Trap alert and/or an email

Command filter – administrators can restrict users to execute only pre-

defined commands

Multiple users can simultaneously access the same port – up to 16

connections per port

Modes for simultaneous access – Exclusive/Occupy/Share

Serial Console Server User Manual

Integrates with ATEN PDU* products for power management of each port

(SN01xxCO only)

Note: PON port reserved for PG Series PDU.

Security

Supports secure login from browsers with TLS 1.2 data encryption and

RSA 2048-bit certificates

Configurable user permissions for port access and control

Local and remote authentication and login

Third-party authentication via RADIUS, TACACS+, LDAP/AD and

Kerberos

IP and MAC address filter for enhanced security protection

High-Grade Security – supports FIPS 140-2 level 1 security standards that

use an embedded FIPS 140-2 certified OpenSSL cryptographic module

(Certificate #1747, #2398, #2473)

System Management

System configuration via web browser, Telnet/SSH client and local

console

System log and event login

Event Destination – Event logs will be saved to Log server, Syslog server,

and USB drive*

SNMP agent

Event notification – supports notification of SMTP email, SNMP Trap,

and SMS* (with additional mobile devices)

Backup / Restore system configuration and upgradeable firmware

Multi-browser support – Internet Explorer, Chrome, Firefox

NTP for time server synchronization

IPv4 / IPv6 support

Integrates into CC2000 software for centralized data center management

Integrates into CCVSR software for user session recording

Note: SN01xxCO only.

Chapter 1. Introduction

Serial Device Management

Versatile serial operating modes – Console Management, Console

Management Direct, Real Com Port, TCP Server/Client, UDP Server/

Client, and Virtual Modem

Real COM driver for Windows 2000 or higher and Windows Server 2003/

2008

Real TTY driver for Linux

Fixed TTY driver for UNIX

Supports baud rates of 300, 600, 1200, 1800, 2400, 4800, 9600, 19200,

28800, 38400, 57600, 115200, 230400 bps

Language

Multi-language web-based GUI – available in English, German, Japanese,

Korean, Russian, Simplified Chinese and Traditional Chinese

Note: Fixed TTY Driver Supports 1) OpenServer (Sco Unix); 2) UnixWare 7,

SVR 5; 3) UnixWare 2.1, SVR 4.2; 4) QNX 4.25, QNX 6; 5) FreeBSD;

6) Solaris 10; 7) AIX 5.x; 8) HP-UX 11i.

Serial Console Server User Manual

Requirements

The devices that connect to the Serial Console Server must support the

following serial protocol:

RS-232 (protocol or terminal operations)

For Console Management operating mode; Telnet/SSH client, a third party

client such as PuTTY, or web browser must be installed

For the browser-based WinClient ActiveX, SNViewer for console

operating mode, and DirectX 8 must be present, and at least 2MB of

memory must be available after installation.

For the browser-based Java Viewer SNViewer for console management

operating mode, Java Runtime Environment (JRE) 8 or higher must be

installed, and at least 2MB of memory must be available after installation.

Java is available for free download from the Sun Java website:

http://java.sun.com

The Virtual COM port driver (Real COM port) support requires Windows

2000 or higher.

Under Vista (32-bit version), only the administrator can install the Virtual

Port Management Utility – ordinary users can only operate the mapped

Real COM ports.

The current Linux TTY driver supports kernels 2.2, 2.4, 2.6 (up to 2.6.39),

and 3.1 (up to 3.1.5-23).

The Fixed TTY driver for UNIX supports: Unix, OpenServer; Unix Ware

7, SVR 5; Unix Ware 2.1, SVR 4.2; QNX 4.25, QNX 6; FreeBSD; Solaris

10; AIX 5.x; and HP-UX 11i.

For the Log Server, you must have the Microsoft Jet OLEDB 4.0 or higher

driver installed.

Chapter 1. Introduction

DTE/DCE Auto-Sensing

To connect to RJ45 cosole ports

With Cisco pinouts and auto-sensing DTE/DCE feature, serial console

server can connect to Cisco switches (and other compatible devices) with

straight-through Cat 5e cables.

For serial port pin outs, please refer to Pin Assignment on page 158.

To connect to DB9 or DB25 device interface

Serial console server can connect to PC COM port (DB9) with Cisco

Console Cable.

If you wish to make a DB9 or DB25 adapter, please refer to DB-9/DB-25

Interface on page 159.

Serial Console Server User Manual

Browsers

Supported browsers for logging into the device include the following:

Browser Version

IE 11 and higher

Chrome 70 and higher

Firefox 63 and higher

Safari 12 and higher

Chapter 1. Introduction

Components

SN0108CO / SN0108COD Front View

SN0116CO / SN0116COD Front View

No. Component Description

1 Power LEDs Lights when the unit is powered up and ready to operate.

2 Port LEDs The Port



Flashes Green: Active – data is being transmitted through

the port

3 LAN LEDs Primary and Secondary 10/100/1000 Mbps LAN LEDs.



RED: 10 Mbps



RED + GREEN (ORANGE): 100 Mbps



GREEN: 1000 Mbps



Flashes to indicate that the Serial Console Server is being

accessed over the LAN.

1 2

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1 2

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Serial Console Server User Manual

4 Reset Switch Note: This switch is recessed and must be pushed with a small

object such as the end of a paper clip, or a ballpoint pen.



Pressing and releasing this switch when the unit is running

performs a system reset.



Pressing and holding this switch in for more than three

seconds when the unit is running resets its configuration to

the factory default settings.

Note: This does not clear User Account information.

See Clear Login Information, page 157, for

information on clearing user account information.



Pressing and holding this switch while powering on the

switch returns the unit to its factory default firmware level,

rather than the firmware version that the switch has been

upgraded to. This allows you to recover from a f ailed

firmware upgrade and gives you the opportunity to try

upgrading the firmware again.

Note: This operation should only be performed in the event

of a firmware upgrade failure that results in the device

becoming inoperable.

5 PON Port Reserved.

6 Modem Port For dial in connection should the unit be unavailable over the

network. See Serial Console Server Installation, page 27, step

6 for installation details.

7 Local Console

Port

This RJ45 port allows for local administration and access

through a serial terminal connection to a computer. An SA0141

(DTE to DTE) adapter (included in the package) is required for

this connection.

8 Laptop USB

Console Port

This mini-USB port allows a PC or laptop to be connected for

local access and control. Connect to a PC or laptop to

automatically launch a terminal emulator to access the SN text

menu.

9 USB Ports These three Type A female USB ports can be used to connect

USB devices, such as USB storage devices (pen drive / hard

drive), USB hubs and USB SIM card Reader.

No. Component Description

Chapter 1. Introduction

SN0132CO / SN0132COD Front View

SN0148CO / SN0148COD Front View

No. Component Description

1 Power LEDs Lights when the unit is powered up and ready to operate.

2 Port LEDs The Port LEDs provide status information about their

corresponding serial ports.



Lights Green: Online – the serial device attached to the port

is powered on and ready.



Flashes Green: Active – data is being transmitted through

the port

3 LAN LEDs Primary and Secondary 10/100/1000 Mbps LAN LEDs.



RED: 10 Mbps



RED + GREEN (ORANGE): 100 Mbps



GREEN: 1000 Mbps



Flashes to indicate that the Serial Console Server is being

accessed over the LAN.

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Serial Console Server User Manual

4Reset SwitchNote: This switch is recessed and must be pushed with a small

object such as the end of a paper clip, or a ballpoint pen.



Pressing and releasing this switch when the unit is running

performs a system reset.



Pressing and holding this switch in for more than three

seconds when the unit is running resets its configuration to

the factory default settings.

Note: This does not clear User Account information.

See Clear Login Information, page 157, for

information on clearing user account information.



Pressing and holding this switch while powering on the

switch returns the unit to its factory default firmware level,

rather than the firmware version that the switch has been

upgraded to. This allows you to recover from a failed

firmware upgrade and gives you the opportunity to try

upgrading the firmware again.

Note: This operation should only be performed in the event

of a firmware upgrade failure that results in the device

becoming inoperable.

5 PON Port Reserved.

6 Modem Port For dial in connection should the unit be unavailable over the

network. See Serial Console Server Installation, page 27, step

6 for installation details.

7 Local Console

Port

This RJ45 port allows for local administration and access

through a serial terminal connection to a computer. An SA0141

(DTE to DTE) adapter (included in the package) is required for

this connection.

8 Laptop USB

Console Port

This mini-USB port allows a PC or laptop to be connected for

local access and control. Connect to a PC or laptop to

automatically launch a terminal emulator to access the SN text

menu.

9 USB Ports These three Type A female USB ports can be used to connect

USB devices, such as USB storage devices (pen drive / hard

drive), USB hubs and USB SIM card Reader.

No. Component Description

Chapter 1. Introduction

SN9108CO Front View

SN9116CO Front View

No. Component Description

1 Power LED Lights when the unit is powered up and ready to operate.

2 Port LEDs The Port LEDs provide status information about their

corresponding serial ports.



Lights Green: Online – the serial device attached to the port

is powered on and ready.



Flashes Green: Active – data is being transmitted through

the port

3 LAN LED Primary and Secondary 10/100/1000 Mbps LAN LEDs.



RED: 10 Mbps



RED + GREEN (ORANGE): 100 Mbps



GREEN: 1000 Mbps



Flashes to indicate that the Serial Console Server is being

accessed over the LAN.

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Serial Console Server User Manual

4Reset SwitchNote: This switch is recessed and must be pushed with a small

object such as the end of a paper clip, or a ballpoint pen.



Pressing and releasing this switch when the unit is running

performs a system reset.



Pressing and holding this switch in for more than three

seconds when the unit is running resets its configuration to

the factory default settings.

Note: This does not clear User Account information.

See Clear Login Information, page 157, for

information on clearing user account information.



Pressing and holding this switch while powering on the

switch returns the unit to its factory default firmware level,

rather than the firmware version that the switch has been

upgraded to. This allows you to recover from a failed

firmware upgrade and gives you the opportunity to try

upgrading the firmware again.

Note: This operation should only be performed in the event

of a firmware upgrade failure that results in the device

becoming inoperable.

No. Component Description

Chapter 1. Introduction

SN0108CO Rear View

SN0116CO Rear View

No. Component Description

1 Grounding

Terminal

The grounding wire that is used to ground the unit attaches

here.

2 Power

Switches

These standard rocker switches power the unit on and off.

3 LAN Ports The cables that connect the unit to the primary and the

backup network interfaces (10/100/1000 Mbps) plug in here.

4 Power Sockets The power cable(s) plugs in here.

5 Serial Ports The Cat 5e cables that connect to the serial devices or

RJ45-to-Serial adapters plug in here.

2 3

Serial Console Server User Manual

SN0108COD Rear View (DC Power)

SN0116COD Rear View (DC Power)

No. Component Description

1 Power

Switches

These standard rocker switches power the unit on and off.

2 LAN Ports The cables that connect the unit to the primary and the

backup network interfaces (10/100/1000 Mbps) plug in here.

3 Serial Ports The Cat 5e cables that connect to the serial devices or

RJ45-to-Serial adapters plug in here.

4 Grounding

Terminal

The grounding wire that is used to ground the unit attaches

here.

5 DC Terminal

Block

The electric leads from your power source connect to this

DC terminal block.

312

Chapter 1. Introduction

SN0132CO Rear View

SN0148CO Rear View

No. Component Description

1 Grounding

Terminal

The grounding wire that is used to ground the unit attaches

here.

2 Power

Switches

These standard rocker switches power the unit on and off.

3 LAN Ports The cables that connect the unit to the primary and the

backup network interfaces (10/100/1000 Mbps) plug in here.

4 Serial Ports The Cat 5e cables that connect to the serial devices or

RJ45-to-Serial adapters plug in here.

5 Power Sockets The power cable(s) plugs in here.

1423

Serial Console Server User Manual

SN0132COD Rear View (DC Power)

SN0148COD Rear View (DC Power)

No. Component Description

1 Power

Switches

These standard rocker switches power the unit on and off.

2 LAN Ports The cables that connect the unit to the primary and the

backup network interfaces (10/100/1000 Mbps) plug in here.

3 Serial Ports The Cat 5e cables that connect to the serial devices or

RJ45-to-Serial adapters plug in here.

4 Grounding

Terminal

The grounding wire that is used to ground the unit attaches

here.

5 DC Terminal

Block

The electric leads from your power source connect to this

DC terminal block.

312

Chapter 1. Introduction

SN9108CO Rear View

SN9116CO Rear View

No. Component Description

1 Power Socket The power cable(s) plugs in here.

2 Power Switch This standard rocker switches power the unit on and off.

3 Grounding

Terminal

The grounding wire that is used to ground the unit attaches

here.

4 LAN Port The cable that connect the unit to the network interface (10/

100/1000 Mbps) plugs in here.

5 Serial Ports The Cat 5e cables that connect to the serial devices or

RJ45-to-Serial adapters plug in here.

3 4

Serial Console Server User Manual

This Page Intentionally Left Blank

Chapter 2

Hardware Setup

Before You Begin

Stacking and Rack Mounting

The Serial Console Server can be stacked on the desktop or rack mounted in a

variety of ways. The following sections take you through the procedures for

each method.

Stacking

The Serial Console Server can be placed on any appropriate level surface that

can safely support its weight plus the weight of its attached cables. To place the

device, or to stack units if you are daisy-chaining them, remove the backing

material from the bottom of the rubber feet that came with your package, and

stick them onto the device’s bottom panel at the corners, as shown in the

diagram, on the following page:

1. Important safety information regarding the placement of this

device is provided on page 139. Please review it before

proceeding.

Make sure that the power to any device that you connect to the

installation has been turned off. You m

ust unplug the power cords

Serial Console Server User Manual

Note: To ensure adequate ventilation, allow at least 5.1 cm on each side, and

12.7 cm behind the unit for power cord and cable clearance.

Chapter 2. Hardware Setup

Rack Mounting

The Serial Console Server can be mounted in a 19" (1U) rack. The mounting

brackets can screw into either the front or the back of the unit so that it can

attach to the front or the back of the rack.

Rack Mounting - Front

To mount the unit at the front of the rack, do the following:

1. Remove the two screws at the front of the unit.

2. Use the M3 x 8 Phillips head hex screws supplied with the rack mount kit

to screw the rack mounting brackets into the front of the unit.

Phillips hex head

M3x8

Serial Console Server User Manual

3. Position the device in the front of the rack and align the holes in the

mounting brackets with the holes in the rack.

4. Screw the mounting brackets to the rack.

Note: Cage nuts are provided for racks that are not pre-threaded.

Chapter 2. Hardware Setup

Rack Mounting - Rear

To mount the unit at the rear of the rack, do the following:

1. Remove the two screws at the rear of the unit.

2. Use the M3 x 8 Phillips head hex screws supplied with the rack mounting

kit to screw the rack mounting brackets into the rear of the unit.

3. Position the device in the rack and align the holes in the mounting brackets

with the holes in the rack.

Phillips hex head

M3x8

Serial Console Server User Manual

4. Screw the mounting brackets to the rear of the rack.

Note: Cage nuts are provided for racks that are not pre-threaded.

Chapter 2. Hardware Setup

Serial Console Server Installation

SN0108CO / SN0116CO / SN0132CO / SN0148CO Installation

To set up your SN0108CO / SN0116CO / SN0132CO / SN0148CO

installation, refer to the Installation Diagram on page 29. The numbers in the

diagram correspond to the numbers of the instruction steps, below:

1. Use a grounding wire to ground the unit by connecting one end of the wire

to the Serial Console Server’s grounding terminal (located on the back

panel), and the other end of the wire to a suitable grounded object.

Note: Do not omit this step. Proper grounding helps to prevent damage to

the unit from surges or static electricity.

2. For each server or serial device with a DB-9 connector, connect a Cisco

Console Cable or a Cat 5e cable with RJ-45-to-DB-9(F) adapter between

its serial port and any available RJ-45 port on the Serial Console Server’s

rear panel.

Note: Refer to DB-9/DB-25 Interface on page 159 for pin assignments.

3. Connect a Cat 5e cable between a Cisco Network Switch (or any

compatible network switch) and any available RJ-45 port on the Serial

Console Server’s rear panel.

Note: For a compatible network switch, please make sure the RJ-45 port

pin definition of the target device matches the Serial Console Server.

4. Connect the Serial Console Server to the network by connecting both the

primary and backup LAN ports, located on the unit’s rear panel, to the

network with Cat 5e cables.

5. (Optional) If you choose to install a serial modem for OOB operation,

connect a Cisco Console Cable to a null modem adapter. Plug the DB-9

connector into the Modem and the RJ-45 connector into the Modem Port

on the Serial Console Server’s front panel.

6. (Optional) Connect a Cat 5e cable between an ATEN PDU and the PON

Port on the Serial Console Server’s front panel for power management.

7. (Optional) If you wish to use a console terminal connection, use a Cisco

Console Cable to connect between the Serial Console Server’s Local

Serial Console Server User Manual

Console Port on the front panel and the DB-9 connector of a console

terminal (or a computer).

For the console terminal or computer without DB-9 connector, you can use

a Cat 5e cable with UC232B to connect between the Local Console Port

and the USB port of the console terminal (or the computer).

Note: The UC232B USB to RJ-45 (RS-232) Console Adapter is sold

separately. Contact you ATEN dealer for product information.

8. (Optional) If you are using a laptop USB console to control the Serial

Console Server locally, use the laptop USB console cable included in the

package to connect the laptop to the LUC port on the Serial Console

Server’s front panel.

9. (Optional) If you are using USB devices (such as USB storage devices)

with your Serial Console Server, connect them to these three Type A

female USB ports.

10. For AC models: Use the AC power cord provided with this package to

connect the SN0108CO/SN0116CO/SN0132CO/SN0148CO's Power

Socket to an AC power source. For DC models: Connect the DC power

source to the SN0108COD/SN0116COD/SN0132COD/SN0148COD's

DC terminal block.

11. Turn on the power switch.

Chapter 2. Hardware Setup

SN0108CO / SN0116CO / SN0132CO / SN0148CO Installation

Diagram

Note: The example above shows a SN0148CO Serial Console Server. The

SN0108CO / SN0116CO / SN0132CO units have the same ports and switches

but with slightly different layouts. See Components, page 9 for details.

Modem

ATEN PDU

Cat5

PC (COM)

Cisco Console Cable

USB LUC

Laptop

Cisco Console Cable

+ Null modem adapter

Cat5

PC (COM)

Cisco Console Cable

USB USB USB

SN0148CO (Front View)

SN0148CO (Rear View)

SELECT

PDU

CURRENT

OUTLET

CURRENT

ADDRESS

SENSOR

OUTLET STATUS

Network Switch

CISCO

Serial Console Server User Manual

SN9108CO / SN9116CO Installation

To set up your SN9108CO / SN9116CO installation, refer to the Installation

Diagram on page 31. The numbers in the diagram correspond to the numbers

of the instruction steps, below:

1. Use a grounding wire to ground the unit by connecting one end of the wire

to the Serial Console Server’s grounding terminal (located on the back

panel), and the other end of the wire to a suitable grounded object.

Note: Do not omit this step. Proper grounding helps to prevent damage to

the unit from surges or static electricity.

2. For each server or serial device with a DB-9 connector, connect a Cisco

Console Cable or a Cat 5e cable with RJ-45-to-DB-9(F) adapter between

its serial port and any available RJ-45 port on the Serial Console Server’s

rear panel.

Note: Refer to DB-9/DB-25 Interface on page 159 for pin assignments.

3. Connect a Cat 5e cable between a Cisco Network Switch (or any

compatible network switch) and any available RJ-45 port on the Serial

Console Server’s rear panel.

Note: For a compatible network switch, please make sure the RJ-45 port

pin definition of the target device matches the Serial Console Server.

4. Connect the Serial Console Server to the network by connecting the LAN

port to the network with Cat 5e cables.

5. (Optional) If you choose to install a serial modem for OOB operation,

connect a Cisco Console Cable to a null modem adapter. Plug the DB-9

connector into the Modem and the RJ-45 connector into any available RJ-

45 port on the Serial Console Server’s front panel.

6. For AC models: Use the AC power cord provided with this package to

connect the SN9108CO/SN9116CO's Power Socket to an AC power

source.

7. Turn on the power switch.

Chapter 2. Hardware Setup

SN9108CO / SN9116CO Installation Diagram

Serial Console Server User Manual

This Page Intentionally Left Blank

Chapter 3

Super Administrator Setup

Overview

This chapter discusses the administrative procedures that the Super

Administrator performs to get the Serial Console Server set up for the first

time.

First Time Setup

Once the Serial Console Server has been cabled up, the Super Administrator

needs to set up the unit for operation. This involves setting the network

parameters, and changing the default Super Administrator login. The most

convenient way to do this for the first time is from a local console (local VT

console or a local computer running terminal application software, such as

Microsoft HyperTerminal), or a Laptop USB Console (LUC) running the

SNViewerUSB application (SN0108CO / SN0116CO / SN0132CO /

SN0148CO only). Setup can also be done remotely over the Web via the GUI

using the unit’s IP address.

Note: For remote methods of setting up the network, see IP Address

Determination, page 150.

Local Login

You can log in locally from a computer or laptop (SN0108CO / SN0116CO /

SN0132CO / SN0148CO only) connected directly to the Serial Console Server

(see Serial Console Server Installation, page 27). There are two methods for

logging in locally SNViewerUSB and HyperTerminal.

The local login Main Menu is the text based equivalent of the browser based

configuration and control functions described throughout this manual. You can

reference the detailed information provided for the web browser version

(Browser Login, page 37) as you work your way through the sub-menus to

configure the settings discussed in this chapter.

Serial Console Server User Manual

Laptop USB Console (LUC) Login - SNViewerUSB

The SNViewerUSB application appears automatically when a Laptop USB

Console (LUC) connection (SN0108CO / SN0116CO / SN0132CO /

SN0148CO only) has been established, and you will be prompted to log in, as

shown here:

Since this is the first time you are logging in, use the default Username:

administrator; and the default Password: password.

Console Login - HyperTerminal

Once a physical connection from a computer to the Serial Console Server has

been made you can establish a HyperTerminal session using the instructions

below.

1. Open HyperTerminal, and configure the port settings for the COM1 port:

Chapter 3. Super Administrator Setup

Bits per Second: 9600, Data Bits: 8, Parity: None, Stop bits: 1, Flow Control:

None.

2. When configured correctly the login prompt appears, as shown here:

Since this is the first time you are logging in, use the default Username:

administrator; and the default Password: password.

Local Console Main Menu

After you log in via HyperTerminal or SNViewerUSB the text based menu

appears:

The Main Menu is the text based equivalent of the browser based configuration

and control functions described throughout this manual. You can reference the

information provided for the browser version as you work your way through

the sub-menus.

Serial Console Server User Manual

Remote Login

You can log in remotely from a computer running Telnet, PuTTY, or via Web

Browser.

The remote login Main Menu for Telnet and PuTTY are a text based equivalent

of the browser based GUI and control functions as described throughout this

manual. You can reference the detailed information provided for the web

browser version (Browser Login, page 37) as you work your way through the

text sub-menus and configure the settings discussed in this chapter.

Telnet Login

Start Telnet, type “open 192.168.0.60”, press Enter, and a login prompt will

appear, as show here:

Since this is the first time you are logging in, use the default Username:

administrator; and the default Password: password.

PuTTY Login

Start PuTTY, enter the Serial Console Server’s default IP address

(192.168.0.60), click Open, and a login prompt will appear, as shown here:

Since this is the first time you are logging in, use the default Username:

administrator; and the default Password: password.

Chapter 3. Super Administrator Setup

Browser Login

Once the Serial Console Server has been connected to the LAN, it can be

accessed via an Internet browser running on any platform. To access the Serial

Console Server, do the following:

1. Open the web browser and specify the default IP address (192.168.0.60) of

the Serial Console Server in the browser's location bar, and press Enter.

2. When a Security Alert dialog box appears, accept the certificate, it can be

trusted.

Once you accept the certificate(s), the login page appears:

3. Since this is the first time you are logging in, use the default Username:

administrator; and the default Password: password.

Note: For security purposes, you should change these to a unique Username

and Password. (See Changing the Super Administrator Login, page 39

for details.)

After you successfully log in, the Main Page appears:

Serial Console Server User Manual

Setup

Network Setup

To set up the network, do the following:

1. Click the Device Management tab.

2. Select the Network tab.

3. Fill in the fields according to the information provided under Network,

page 100.

Chapter 3. Super Administrator Setup

Changing the Super Administrator Login

To change the default Super Administrator Username and Password, do the

following:

1. At the top of the screen, click the User Management tab.

The User Management page has a list of Users and Groups in the Sidebar

at the left, and a more detailed list of users – with more information about

them – in the large central panel. Since this is the first time the page is

being accessed, only the Super Administrator appears:

2. Click on the account in the left panel or select it in the central panel, then

click Modify (at the bottom of the page.)

The User Information page appears:

3. Change the Username and Password to something unique.

Serial Console Server User Manual

4. Enter the password again in the Confirm Password field to confirm it is

correct.

5. Click Save (located at the bottom of the page).

6. When the dialog box informing you that the change completed

successfully appears, Click OK.

Chapter 4

The User Interface

Overview

Once you have successfully logged in, the Serial Console Server’s Main Page

appears. The look of the page varies slightly, depending on which method you

used to log in. Each of the interfaces is described in the sections that follow.

Access

The Serial Console Server can be accessed from a local console (locally

connected computer or laptop) running terminal application software (such as

Microsoft HyperTerminal) or the SNViewerUSB application; or from a remote

computer using Telnet (SSH), PuTTY, or web-based browser (see First Time

Setup, page 33 for details).

No matter which access method you choose, the Serial Console Server’s

authentication procedure requires you to submit a valid username and

password. If you supply invalid login information, the authentication routine

will return an Invalid Username or Password, or Login Failed message. If you

see this type of message, log in again with a correct username and password.

Note: If the number of invalid login attempts exceeds a specified amount, a

timeout period is invoked. You must wait until the timeout period

expires before you can attempt to log in again. See Login Failures,

page 119 for further details.

Serial Console Server User Manual

Local Console Operation

When a local console is attached (SN0108CO / SN0116CO / SN0132CO /

SN0148CO only, see page 27), you can use the HyperTerminal or

SNViewerUSB application to log in (See Local Login, page 33 for details).

Simply key in your valid Username and Password, then hit [Enter] to bring up

the Local Console Main Page.

The Main Menu is the text based equivalent of the browser based configuration

and control functions described throughout this manual. You can reference the

information provided for the browser version as you work your way through

the sub-menus.

Note: 1. As with the browser version, access to many of these sub-menus are

restricted by the user’s permissions. If you select a submenu that you

are not authorized for, nothing happens.

2. Some of the sub-menus do not have an Exit choice. In these cases, you

can return to the previous menu without making changes by pressing

Enter twice.

3. You can bring up the Main Menu at any time during your session.

4. This menu can also be accessed from remote terminal sessions, such

as Windows Telnet Client, and PuTTY.

When you have finished with your session, bring up the Main Menu and press

Q to log out. After you are offline, you can simply close the window.

Chapter 4. The User Interface

Remote Operation

You can access the Serial Console Server remotely using a web browser, or text

based terminal application such as Telnet or PuTTY, as described below.

Web Browser Login

Serial Console Server units can be accessed via an Internet browser running on

any platform. To access the Serial Console Server, do the following:

1. Open the browser and specify the IP address (See Browser Login, page 37

for details) of the Serial Console Server you want to access in the

browser's location bar.

2. When a Security Alert dialog box appears, accept the certificate – it can be

trusted. If a second certificate appears, accept it as well.

Once you accept the certificate(s), the login page appears:

3. Provide your username and password (see Browser Login, page 37), then

click Login to bring up the Web Browser Main Page, described on the

next page.

Serial Console Server User Manual

The Web Browser Main Page

To ensure multi-platform operability, access to the Serial Console Server can

be accomplished with most standard web browsers. The chapters following this

one give detailed information about each section of the web browser. Once

users log in and are authenticated (see page 43), the Web Browser Main Page

comes up, with the Port Access page displayed:

Note: The screen depicts a Super Administrator’s page. Depending on a user’s

type and permissions, not all of these elements appear.

Page Components

The web page screen components are described in the table, below:

No. Item Description

1 Tab Bar The tab bar contains the Serial Console Server main

operation categories. The items that appear in the

tab bar are determined by the user’s type, and the

authorization options that were selected when the

user’s account was created.

2 Menu Bar The menu bar contains operational sub-categories

that pertain to the item selected in the tab bar. The

items that appear in the menu bar are determined by

the user’s type, and the authorization options that

were selected when the user’s account was created.

3 Sidebar The Sidebar provides a tree view listing of ports that

relate to the various tab bar and menu bar selections.

Clicking a node in the Sidebar brings up a page with

the details that are relevant to it.

There is a Filter button at the bottom of the Sidebar

that lets you expand or narrow the scope of the ports

that appear in the tree.

Chapter 4. The User Interface

4 About About provides information regarding the Serial

Console Server’s current firmware version.

5 Logout Click this button to log out of your Serial Console

Server session.

6 Welcome Message If this function is enabled (see Welcome Message,

page 67), a welcome message displays here.

7 Interactive Display Panel This is your main work area. The screens that appear

here reflect your menu choices and Sidebar node

selection.

No. Item Description

Serial Console Server User Manual

The Tab Bar

The number and type of icons that appear on the Tab Bar at the top of the page

are determined by the user’s type (Super Administrator, Administrator, User)

and the permissions assigned when the user’s account was created. The

chapters following this one give detailed information about each section of the

web browser. The functions associated with each of the icons are explained in

the table below:

There are two small icons at the extreme right of the page. Their functions are

described in the table, below:

Icon Function

Port Access: The Port Access page is used to access and control the

devices on the Serial Console Server installation. This page is

available to all users. Port Access is discussed on page 59.

User Management: The User Management page is used to create

and manage Users and Groups. It can also be used to assign devices

to them. This tab is available to the Super Administrator, as well as

administrators and users who have been given User Management

permission. The tab doesn’t appear for other administrators and users.

User Management is discussed on page 81.

Device Management: The Device Management page is used to

configure and control the overall operation of the Serial Console

Server. This page is available to the Super Administrator, as well as

administrators and users who have been given Device Management

permission. The tab doesn’t appear for other administrators and users.

Device Management is discussed on page 97.

Log: The Log page displays the contents of the log file. The Log page

is discussed on page 127.

Maintenance: The Maintenance page is used to install new firmware;

backup and restore configuration and account information; restore

default values; and import Certificates. This page is available to the

Super Administrator (and Administrators and Users with Maintenance

permission). The icon doesn’t display on the page of ordinary

administrators and users. The Maintenance page is discussed on

page 131.

Icon Function

Click this icon to bring up a panel with information about the Serial

Console Server’s firmware version.

Click this icon to log out and end your Serial Console Server session.

Chapter 4. The User Interface

SNViewer

The SNViewer is the main application used to access serial devices via web

browser. The SNViewer opens from the Port Access - Connections page, when

you click the Telnet or SSH button for a serial device (see Telnet/SSH, page 63

for details). When the SNViewer opens there is a Control Panel toolbar that

appears when your mouse moves over it, which allows you to configure your

session, as shown here:

SNViewer Control Panel

The SNViewer provides a Control Panel that is hidden at the upper center of

the screen, and becomes visible when your mouse moves over it. The panel

consists of three rows: an icon row at the top, and two text rows below it:

By default, the upper text row shows the width and height of the window

size. As the mouse pointer moves over the icons in the icon bar, however,

the information in the upper text row changes to describe the icon's

function. In addition, if a message from another user is entered in the

message board, and you have not opened the message board in your

session, the message board window will pop open automatically.

The lower row shows the IP address and port of the device you are

accessing on the left side, and the connection status on the right.

Serial Console Server User Manual

Control Panel Functions

The Control Panel functions are described below and in the following sections:

Icon Function

This is a toggle. Click to make the Control Panel appear Always On

Top

–

i.e., always displays on top of the SNViewer screen. Click

again to have it display in Auto Hide mode

–

allowing it to only

appear when the mouse is moved over it.

Use this to copy the selected text on the screen.

Use this to copy all text that is displayed on the screen.

Use this to paste the copied text.

Use this icon to toggle Logging on / Logging off. This starts a log file

of characters sent from the serial device to the SNViewer. You must

first create and import a text based log file (See Terminal Settings,

Others - Log File, page 53).

Use this to browse for data files to import (see Data Import,

page 49).

Use this to change the page encoding (see Encode, page 50).

Use this icon to enable broadcasting. Broadcasting allows you to

access and make changes on a single port and the same changes

will be made across all Broadcast Ports. Before using the

broadcast function, set the Broadcast Timeout and Broadcast Ports

(see Preferences, page 66 for details).

For broadcasting to work, you must first access a port set as a

Broadcast Port and then click the Broadcast icon on the control

panel.

Click to send a Break command.

Chapter 4. The User Interface

Data Import

The Data Import page opens a standard browse menu to import data

files, as shown below:

Use this to reset the terminal to its default settings.

Click to bring up the Message Board (see The Message Board,

page 50).

Click to open a window and create a list of custom text macros (see

Macros, page 51).

Use this to change the font, color and other SNViewer settings (see

Terminal Settings, page 52).

Use this button to adjust the width of the SNViewer window.

Click to exit the viewer.

Icon Function

Serial Console Server User Manual

Encode

Encoding allows you select which type of encoding you want to use.

Make your selection from the drop down menu and click OK, as

shown below:

The Message Board

The Serial Console Server supports multiple user logins, which may

cause access conflicts. To alleviate the problem, a message board has

been provided, which allows users to communicate with each other:

Message Display Panel

Messages that users post to the board are display in this panel.

Compose Panel

Key in the messages that you want to post to the board in this panel. Click Send

to post the message to the board.

User List Panel

The username and IP address of all the logged in users are listed in this panel.

Chapter 4. The User Interface

If you check All Users, messages are posted to all users. To post a

message to one individual user, select the user's name before sending your

message.

If a user's name is selected, and you want to post a message to all users,

select All Users before sending your message.

Macros

Macros allow you to create custom text macros to use within the

SNViewer application. When you click the Macros icon the following

screen appears:

Simply check a box, type in the text macro and click Save. Use the associated

function key (F1-F12) to run the custom text macro(s) you created.Terminal

Application

You can log in remotely using a text based terminal application such as Telnet,

or PuTTY. For information on how to connect and login, see Remote Login,

page 36 for details.

The Telnet and PuTTY Main Menus are the text based equivalent of the

browser based configuration and control functions described throughout this

manual. You can reference the information provided for the browser version as

you work your way through the sub-menus. Once you login, the following text

based menu’s appear:

Serial Console Server User Manual

Terminal Settings

The Terminal Settings page allows you make changes to the

appearance of the terminal window, as described below:

Category Description

Font Click Change to configure the SNViewer’s Font settings. You can

change the Font type, Size, and Style. On the right side of the

window you can view an example of the font you have set.

Color Select an Option: Foreground color, Background Color, Cursor Text

color, or Cursor Color, and Click Change to adjust the color settings.

Use the HSL, Swatches, and HSV tabs to make detailed adjustments

and select the colors.

Below the tab is a Preview section you can use to see how the color

change will look.

Click OK to save the changes; Cancel to remove the changes and

exit; or Reset to revert to the default color settings.

Chapter 4. The User Interface

Others Use this section to set:



Implicit CR in every LF: Checking this box adds an extra Carriage

Return when the [Enter] key is used, so the cursor returns flush on

the left margin. Use this function if the text is not lining up on the

left margin after you hit [Enter].



Backspace is Delete Key



Local echo: An echo is a response from the serial device of

character(s) that have been input.



Auto: Characters that are typed in are echoed but not

displayed on the screen.



Force On: Characters that are typed in are echoed and

displayed on the screen as they are entered. Passwords are

displayed on the screen if this mode is used.



Force Off: Characters are not echoed from the serial device.



Buffer Size: This is the maximum size of the Log file.



Log File: The log file generates a log of characters sent from the

connected serial device to the SNViewer. The log must first be

created as a text file using an external editor such as Note or

Microsoft Word, then opened here. Next you must turn Logging on

from the SNViewer Control Panel (see Control Panel Functions,

page 48).

Category Description

Serial Console Server User Manual

Terminal Application

You can log in remotely using a text based terminal application such as Telnet,

or PuTTY. For information on how to connect and login,see Remote Login,

page 36 for details.

The Telnet and PuTTY Main Menus are the text based equivalent of the

browser based configuration and control functions described throughout this

manual. You can reference the information provided for the browser version as

you work your way through the sub-menus. Once you login, the following text

based menu’s appear:

Telnet Menu-Driven Text UI

PuTTY Menu-Driven Text UI

Chapter 5

Port Operating Modes

Overview

To cover a broad range of serial applications, the Serial Console Server’s COM

ports support several port operating modes. These include Console

Management and Console Management Direct modes for device control; and

Real COM Port, Virtual Modem, TCP Server, TCP Client, and UDP Mode for

Serial-to-Ethernet connectivity and applications that require COM ports, serial

tunneling, or where TCP/UDP Socket functionality is needed. An explanation

of the functions performed by the various operating modes is provided in the

sections that follow.

The Operating Mode is selectable from the Port Access - Properties page,

under the Operation Mode tab, as shown above. From this page you can set the

Port Operating Modes that are discussed in this chapter. See Operating Mode,

page 73, for further details on configuring all the settings.

Serial Console Server User Manual

Operating Mode

For detailed information about the settings in each of the Operating Modes, see

Operating Mode, page 73.

Console Management

Console Management mode is the most common Operating Mode used,

allowing users to establish Telnet or SSH sessions to the Serial Console Server

to manage the serial devices. In this mode users can log in using the web

browser’s built in SNViewer application via Telnet or SSH; remotely via Telnet

or PuTTY; or directly using the HyperTerminal or SNViewerUSB

applications.

For information about configuring Console Management settings, see page 73.

Note: Be sure that the Socket entry specified on the Network page corresponds

to the port that the device listens on. 5001 is the Serial Console Server’s

default setting (see Network, page 100, and Base Socket, page 101).

Real COM Port

This mode is used in conjunction with a virtual COM port driver installed on

the remote user’s local computer. When the Serial Console Server’s COM port

is set to this mode, the device connected to the port appears as if it were a

device directly connected to a COM port on the remote user’s local computer.

This mode is useful with devices such POS terminals, Bar Code Readers, Serial

printers, etc. since it allows you to use software that was written for pure serial

communication applications.

The Serial Console Server comes with Real COM drivers for Windows

systems and TTY drivers for Linux systems.

For information about configuring Real COM Port settings, see page 73.

TCP Server / TCP Client (Serial Tunnel)

TCP (Transmission Control Protocol) provides a reliable transport layer for

transmitting serial data over the TCP protocol via socket programming.

TCP Server (RAW TCP)

In TCP Server (RAW TCP) mode, data transmission is bidirectional. In this

mode, the host computer initiates contact with the Serial Console Server and

requests a connection to its serial port.

Chapter 5. Port Operating Modes

Once the connection is established, the host receives data from the serial

device. From this point on, data can be transmitted between the host and the

device in both directions.128-bit/256-bit SSL (TLS v1.0 / TLS v1.1 / TLS v1.2)

data encryption is supported in this operating mode.

The Serial Console Server supports simultaneous connections from up to 16

host computers in this mode, allowing multiple computers to communicate

with the serial device at the same time.

For information about configuring TCP Server settings, see page 76.

Note: Be sure that the Socket entry specified on the Network page corresponds

to the port that the device listens on. 5301 is the Serial Console Server’s

default setting. (see Network, page 100, and Base Socket, page 101).

TCP Client

In TCP Client mode, when serial data comes into the Serial Console Server’s

serial port, the Serial Console Server initiates contact with the host computer

and begins sending serial data to the to the host. The Serial Console Server can

send data to up to 16 host computers simultaneously, and supports 128-bit/256-

bit SSL (TLS v1.0 / TLS v1.1 / TLS v1.2) data encryption in this operating

mode.

For information about configuring TCP Client settings, see page 76.

UDP Mode

UDP (User Datagram Protocol) Mode is faster and more efficient at

communications than TCP. In UDP mode, communications are bilateral. A

serial device can send data to, and receive data from, up to 16 host computers

via the Serial Console Server’s COM port.

Because it doesn’t perform error checking in the thorough way that TCP does,

UDP is more suitable for real time applications (such as message display) than

the slower TCP which is optimized for data accuracy.

For information about configuring UDP Mode settings, see page 78.

Virtual Modem

In Virtual Modem mode, the Serial Console Server’s COM port emulates a

modem. The port acts as if it were a real modem for communication with a

remote server. This allows software designed to transmit data over a serial

modem-to-modem link, to perform serial operations over a TCP/IP Ethernet

connection. In this mode, the Serial Console Server “dials into” the remote

Serial Console Server User Manual

server’s IP specifying the appropriate port address for the transmission. For

example:

atd 10.0.100.101:5000

A detailed description of the data structures and related functions of the Serial

Console Server’s virtual modem function is provided on page 154.

For information about configuring Virtual Modem settings, see page 78.

Note: 128-bit/256-bit SSL (TLS v1.0 / TLS v1.1 / TLS v1.2) data encryption

is supported in this operating mode.

Console Management Direct

In this mode, users establish a Telnet or SSH session directly from a PC to a

server or serial device connected to a port. There is no need to log in to the

Serial Console Server via web browser to establish the connection. Users can

For information about configuring Console Management Direct settings, see

page 78.

Disabled

In this mode, the serial port on the Serial Console Server is disabled.

Chapter 6

Port Access

Overview

Once you have logged in from a web browser, the Main Screen appears with

the Port Access - Connections page displayed:

The Connections page is organized into several main areas. All the devices,

ports, and outlets that a user is permitted to access are listed in the Sidebar at

the left of the page.

After selecting a port in the Sidebar, clicking entries on the menu bar opens

information and configuration pages related to the item selected in the Sidebar.

Serial Console Server User Manual

The Sidebar

All connected Serial Console Servers, port devices and PDU devices –

including their ports and outlets – are listed in a tree structure in the Sidebar at

the left of the screen:

The Sidebar Tree Structure

The characteristics of the Sidebar tree structure are:

Users are only allowed to see the devices and ports that they have access

permission for.

Ports become green to show that the serial device is online.

Ports become green and a green tick is shown when they are accessed by a

user.

Ports and child devices can be nested under their parent devices. Click the

+ in front of a device to expand the tree and see the ports nested

underneath it. Click the - to collapse the tree and hide the nested ports.

Chapter 6. Port Access

Filter

A “Show” is displayed on the bottom-left hand corner of the page. It is a filter

function that allows you to control the number and type of ports that display in

the Sidebar. When you click “Show”, the bottom of the panel changes to look

similar to the image below:

The meanings of the choices are explained in the following table:

Choices Explanation

Search If you key in a search string and click Search, only port names

that match the search string display in the tree. Wildcards (?

for single characters; * for multiple characters) and the

keyword or are supported, so that more than one port can

show up in the list.

For example:

1. If you key in Web*, both Web Server 1 and Web Server 2

show up in the list.

2. If you key in W*1 or M*2, both Web Server 1 and Mail

Server 2 show up in the list.

Serial Console Server User Manual

Connections

The main panel on the Connections page displays the Port List. From here you

can select and connect to the serial devices via the port they are connected to.

Heading Description

Port Number This column represents the physical port that the device is

connected to on the rear of the Serial Console Server.

Port Name This column shows the port name which can be changed from

the Port Access - Properties page (See page 70 for details).

Status This column shows the On or Off status of a device connected to

the port. If no device is connected to the port a “-” will appear.

Busy This column will show Busy when the port is being accessed by

a user through the Serial Console Server.

Operation Mode This column lists the Work Mode that the port is set to for

access. The most common setting is Console Management,

which is set on the Port Access - Properties page, under the

Operation Mode tab (See Operating Mode, page 73 for details).

Note: Console Management is the means of accessing a serial

device for operations on it.

Operation Lists Console Management access methods: Telnet and SSH for

managing a port device. Clicking either one opens the SNViewer

application to manage that serial device (See Telnet/SSH,

page 63, below). Dump Buffer: This button allows you to dump

and view the buffer log of activity conducted on the device. Click

to save the log. (See Save & Copy, page 71 for details).

Port Shows the respective Telnet and SSH Port number configured for

access to the serial device (See Service Ports, page 101 for

details).

Chapter 6. Port Access

Telnet/SSH

To access a serial device connected to the Serial Console Server, click the

port’s Telnet or SSH button from the Port Access - Connections page:

The Serial Console Server opens SNViewer to start your session with the serial

device, and a screen similar to the one below appears:

From the SNViewer can you login and perform management activities on the

serial device. For more information on using the SNViewer, see SNViewer,

page 47 for details.

Port Attributes

Clicking a device on the sidebar from the Port Access - Connections page

brings up the Port Attributes page with detailed information about the device

and Power Over the Net™ reboot options, as shown here:

Serial Console Server User Manual

From here you can use the Telnet, SSH, and Dump Buffer buttons at the

bottom of the page.

Chapter 6. Port Access

Favorites

The Favorites tab allows you to keep all the connections that you access most

frequently in one convenient place. To add a port to Favorites, right-click on it

from the sidebar and select Add to Favorites, or select a port and click Add.

The layout and functions available on the Favorites tab are exactly the same as

those found on the Port List tab (See Connections, page 62 for details).

History

The History page provides a record of each time that a port was accessed. It

provides quick access to the most recently used ports. You can access a port

shown in the main panel by clicking it’s Telnet or SSH button.

If there are more entries than there is room on the screen, a scroll bar

appears to let you scroll up and down to see the entire record.

To clear the record, click the Delete button at the bottom right of the page.

You can change the sort order by clicking the column headings.

Serial Console Server User Manual

Preferences

The Preferences page allows users to set up their own, individual, working

environments. The Serial Console Server stores a separate configuration record

for each user profile, and sets up the working configuration according to the

Username that was keyed into the Login dialog box:

The page settings are explained in the following table:

Setting Function

Language Select the language that the web GUI uses.

Logout Timeout If there is no user input for the amount of time set with this

function, the user is automatically logged out. Once logged out, a

accessed again.

Broadcast Timeout If there is no user input for the amount of time set here, the

Broadcast function is automatically ended. Key in a value from

–

240 seconds. A setting of 0 (zero) has the same effect as

disabling the function.

For more information on the Broadcast function, see Broadcast

Ports within this table.

Viewer You can choose which viewer is used when accessing a serial

device:



Auto Detect will select the appropriate viewer based on the

web browser used; WinClient for Windows Internet Explorer,

Java Client for other web browsers (ex. Firefox).



Java Client will open the Java based viewer regardless of the

web browser being used.

Chapter 6. Port Access

Sessions

The Session page lets the administrator and users with User Management

permissions see at a glance which users are currently logged into the Serial

Console Server, and provides information about each of their sessions.

Note: 1. The Session page is not available for ordinary users.

2. Users with User Management permissions can only see the sessions

of ordinary users.

Welcome Message You can choose to hide or show the Welcome Message and/or

User Name displayed in the submenu bar. The default is

disabled.

Broadcast Ports Select the ports to receive broadcast commands by selecting the

boxes. Selecting Broadcast Ports allows you to access and make

changes on a single port and the same change will be made

across all Broadcast Ports.

Note: For broadcasting to work, you must access a Broadcast

Port using the SNViewer and turn Broadcast on from the Control

Panel (See Control Panel Functions, page 48).

Save Click Save to save any changes made to the Preferences

settings.

Changing a

Password



In the Browser GUI, to change a user’s password, key in the

old password and new password into their input boxes; key the

new password into the Confirm input box, then click Change

Password to apply the change.

Setting Function

Serial Console Server User Manual

3. The sort order of the information displayed can be changed by

clicking the column headings.

The meanings of the headings at the top of the page are fairly straightforward.

This page also gives the administrator the option of forcing a user logout by

checking the Select box for the user and clicking Kill Session at the bottom of

the main panel.

Access

Administrators use the Access page to set user and group access and

configuration rights for Serial Console Server ports and PDU devices. The

Access page only appears for those users with User Management permissions

and is not available for other users. Access rights can be set on a user-by-user

or a group-by-group basis. See User Management, page 81, to setup groups

and users.

Heading Description

Username Refers to the user that logged in.

Service Displays the type of session (HTTP, HTTPS) established to log in.

IP Refers to the IP address that the user has logged in from.

Last Access Indicates when the user last accessed the system for use.

User Type Lists the type of user who has logged in: SA (Super Administrator),

Administrator (Administrator), or Normal user (User).

Chapter 6. Port Access

Use the radio buttons to con figure access rights on the User Access and Group

Access page. The meaning of the columns are given in the table, below:

User Access Each User created on the Serial Console Server (excluding Super

Administrator accounts) is listed to set access and configuration

rights for each device listed on the sidebar. Select a device from

the Sidebar to set the access and configuration rights of each

User.

Group Access Each Group created on the Serial Console Server is listed to set

access and configuration rights for each device listed on the

sidebar. Select a device from the Sidebar to set the access and

configuration rights of each Group.

Access Rights The Access columns are where access rights are set. The

meaning of each is explained below.

Full Access The user can view the device and can

perform operations on the device.

View Only The user can only view the device; he

cannot perform any operations on it.

No Access The device will not show up on the

User's list on the Main Screen.

Config Sets or denies permission for the user to make changes to a

port’s configuration settings. A check mark

(

√

)

indicates that the

user has permission; an empty box means that the user does not

have permission.

Power Supply This column permits/restricts the configuration and power

operation of ports that have Power Over the Net™ devices

connected to them. A check mark

(

√

)

indicates that the user has

permission; an empty box means that the user does not have

permission.

Serial Console Server User Manual

Properties

When you click the Properties tab, the Port Settings List page appears:

When a port is double clicked from the Port Settings List or from the Sidebar,

the Properties page appears and looks similar to the one below:

This p anel allows you to make config uration settings for the selected port, as

explained in the table below:

Setting Meaning

Port ID Each port on the Serial Console Server has a port ID number. The

value in this field indicates the port that is being configured.

Chapter 6. Port Access

Save & Copy

At the bottom right side of each Properties page you can click Save to save the

settings for the selected port, or Save&Copy which allows you to copy and save

the current port settings for any/all other ports, as shown here:

Simply select the ports you want to save the current setting to and click OK.

Port Name You can give a port an appropriate name by editing the Port Name

field.

Interface Choose between Auto (default), DTE or DCE.

Baud Rate This sets the port’s data transfer speed. Choices are from 300

–

230400 (drop down the list to see all options). Set this to match the

baud rate setting of the connected device. Default is 9600 (which is a

default setting for many serial devices).

Data Bits This sets the number of bits used to transmit one character of data.

Choices are: 5, 6, 7 and 8. Set this to match the data bit setting of the

connected device. Default is 8 (which is a default setting for many

serial devices).

Parity This bit checks the integrity of the transmitted data. Choices are:

None; Odd; Even. Set this to match the parity setting of the connected

device. Default is None (which is a default setting for many serial

devices).

Stop Bits This indicates that a character has been transmitted. Set this to match

the stop bit setting of the connected device. Choices are: 1, 1.5, and

2. Default is 1 (which is a default setting for many serial devices).

Flow Control This allows you to choose how the data flow will be controlled.

Choices are: None, Hardware (RTS/CTS), and XON/XOFF. Set this to

match the flow control setting of the connected device. Default is

None.

Toggle DTR Enabling this parameter allows the DTR signal to toggle between

enabled and disabled. A check mark

(

√

)

enables Toggle DTR.

Setting Meaning

Serial Console Server User Manual

Port Buffering

Port Buffering creates a log of activity conducted when a port is accessed. You

can save the log to memory on the Serial Console Server, or to a USB drive. A

USB drive provides more storage space, while the Serial Console Server is

limited to it’s internal memory.

Note: USB drive is only supported on SN01xxCO models.

To enable Port Buffering, from the drop-down menu: select Memory, NFS,

Syslog Server or select a mounted USB drive. Select Disable to disable Port

Buffering. Use the check box to enable/disable Time Stamps.

If you selected a mounted USB drive, addition information is provided:

The Buffer File Name allows you to customize the file name of the log saved

to the USB drive.

For more information on Syslog Server, NFS and mounted USB drive, please

refer to Devices on page 97.

Chapter 6. Port Access

Operating Mode

The Operating Mode page allows you to configure settings for access and

management of each port. This determines how each serial device is accessed

via operating modes. For a detailed explanation of each Operating Mode, see

Operating Mode, page 56

Operating Mode – This sets the mode you use to access the port device for

management. The most common setting is Console Management, which

allows for Telnet/SSH sessions from the Port Access - Connections page.

Select the port’s work mode from the drop-down menu.

Note: See Port Operating Modes, page 55, for full details of the different port

operating modes that are available from the drop-down list.

Console Management

Setting Meaning

Max Sessions Set the maximum number of concurrent sessions here.

Suspend

Character

The Suspend character is used to bring up the Suspend Menu in

Telnet sessions. Valid characters are A–Z, except H, I, J, and M -

which may not be used.

Serial Console Server User Manual

Alert Strings

The Port Alert Strings dialog box provides a way for you to be informed about

problems that occur on the devices connected to the Serial Console Server's

ports.

Access Mode Defines how the port is to be accessed when multiple users have

logged on, as follows:

Exclusive: The first user to access the port has exclusive control over

the port. No other users can view the port. The Timeout function

does not apply to ports which have this setting.

Occupy: The first user to access the port has control over the port.

However, additional users may view the port. If the user who

controls the port is inactive for longer than the time set in the

Timeout box, port control is transferred to the next user who makes

a change on the system.

Share: Users simultaneously share control over the port. Input from

the users is placed in a queue and executed chronologically.

Occupy

Timeout

If there is no input on this port for the amount of time set with this

function, the port is released for use by another user.

Logout

Timeout

Some applications do not require a user to login and in such a

situation the Occupy Timeout setting will not work since the timer is

set according to the user’s operations. In such a case, use the Logout

Timeout option. With this feature, if there is no user input for the

amount of time set, the user is automatically logged out. Once logged

out, a login is necessary before the device can be accessed again.

Exit Macro Set the Exit Macro here.You can create a macro that will execute

when exiting the serial device.

Connection

Protocol

Use the check boxes to enable/disable SSH and Telnet connection

protocols.

CRLF

Translation

This allows you to select whether to send a Carriage Return and Line

Feed signal (CRLF).

Setting Meaning

Chapter 6. Port Access

When a device has a problem – such as a critical error that requires a reboot, or

an SNMP Trap event has been triggered – debug messages can be sent through

its serial port to the Serial Console Server’s COM port.

When the Serial Console Server receives such a message, it can send an SNMP

Trap alert and/or an email to inform the user specified here of the problem. You

can specify up to 10 types of alerts.

After setting up this page, whenever one of the specified alerts is generated,

you will be informed of its occurrence.

Command Filters

On this page you can specify up to 16 command filters.

Real COM Port

Check Enable to encrypt all data being transfered through the session.

Serial Console Server User Manual

TCP Server

Setting Meaning

TCP Alive

Check Time

This setting defines how often the Serial Console Server should check

the TCP socket connection to the host computer to determine whether

it is up, or if it has gone down. Enter the number of minutes the Serial

Console Server should wait before checking the TCP connection to

the host computer.

Inactivity Time This setting defines how long to wait when there is no data transfered

between the Serial Console Server and host computer before the

connection drops. Enter the number of minutes that can pass before

the Serial Console Server drops the connection.

Max

Connections

Enter the maximum number of concurrent connections allowed. The

Serial Console Server can establish up to 16 connections

simultaneously.

Secure Check Enable to encrypt all data being transfered through the

session.

Chapter 6. Port Access

TCP Client

Setting Meaning

Secure Check Enable to encrypt all data being transfered through the

session.

Destination

Host / Port

Key-in the IP address and service port of Destination Host or another

Serial Console Server (TCP Server) to create a serial tunnel for

transmitting the data by between. The Serial Console Server can

send data to up to 16 host computers simultaneously.

Serial Console Server User Manual

UDP Mode

Virtual Modem

Check Enable to encrypt all data being transfered through the session.

Setting Meaning

Host Start IP /

Host End IP

and Port

Use this setting to establish connections via the UDP protocol. Enter a

single or range of IP addresses and the TCP/IP port number.

Chapter 6. Port Access

Console Management Direct

Setting Meaning

Max Sessions Set the maximum number of concurrent sessions here.

Suspend

Character

The Suspend character is used to bring up the Suspend Menu in

Telnet sessions. Valid characters are A–Z, except H, I, J, and M -

which may not be used.

Access Mode Defines how the port is to be accessed when multiple users have

logged on, as follows:

Exclusive: The first user to access the port has exclusive control over

the port. No other users can view the port. The Timeout function

does not apply to ports which have this setting.

Occupy: The first user to access the port has control over the port.

However, additional users may view the port. If the user who

controls the port is inactive for longer than the time set in the

Timeout box, port control is transferred to the next user who makes

a change on the system.

Share: Users simultaneously share control over the port. Input from

the users is placed in a queue and executed chronologically.

Occupy

Timeout

If there is no input on this port for the amount of time set with this

function, the port is released for use by another user.

Logout

Timeout

Some applications do not require a user to login and in such a

situation the Occupy Timeout setting will not work since the timer is

set according to the user’s operations. In such a case, use the Logout

Timeout option. With this feature, if there is no user input for the

amount of time set, the user is automatically logged out. Once logged

out, a login is necessary before the device can be accessed again.

Exit Macro Set the Exit Macro here.You can create a macro that will execute

when exiting the serial device.

Connection

Protocol

Use the check boxes to enable/disable SSH and Telnet connection

protocols.

Serial Console Server User Manual

For information regarding the Alert Strings and Command Filters, see page 74.

Disabled

Select this option to disable use of the serial port on the Serial Console Server.

CRLF

Translation

This allows you to select whether to send a Carriage Return and Line

Feed signal (CRLF).

Setting Meaning

Chapter 7

User Management

Overview

When you select the User Management tab the screen comes up with the

Accounts page displayed:

The page is organized into two main areas: the Sidebar at the left, and the large

main panel at the right.

Users and groups appear in the panel at the left of the page. The large

panel at the right provides more detailed information at-a-glance for each.

The Browser GUI has separate menu bar entries for Accounts (Users)

and Groups. Depending on the menu item selected, either Users or

Groups are listed in the Sidebar.

In the Browser GUI, the sort order of the information displayed can be

changed by clicking the main panel column headings.

The buttons below the main panel are used to manage users and groups, as

shown in the sections that follow.

Serial Console Server User Manual

Users

The Serial Console Server supports three user types, as shown in the table

bellow:

Adding Users

To add a user, and assign user permissions, do the following:

1. Select Users in the Sidebar.

2. Click Add at the bottom of the main panel. The User notebook opens, with

the User tab selected:

User Type Role

Super Administrator Access and manage ports and devices. Manage Users, and

Groups. Configure the overall installation. Configure

personal working environment.

Administrator Access and manage authorized ports and devices. Manage

Users and Groups. Configure personal working environment.

User Access authorized ports and devices. Manage authorized

ports and devices; configure personal working environment.

Note: Users who have been given permission to do so, may

also manage other users.

Chapter 7. User Management

3. Enter the required information in the appropriate fields. A description of

each of the fields is given in the table below:

Field Description

Username From 1 to16 characters are allowed depending on the

Account Policy settings. See Account Policy, page 123.

Password From 0 to16 characters are allowed depending on the

Account Policy settings. See Account Policy, page 123.

Confirm Password To be sure there is no mistake in the password, you are

asked to enter it again. The two entries must match.

Description Additional information about the user that you may wish to

include.

Role There are three categories: Super Administrator,

Administrator and User. There is no limitation on the number

of accounts that can be created in each category.



The Super Administrator is responsible for the overall

installation configuration and maintenance; user

management; and device and port assignments. The

Super Administrator’s permissions are automatically

assigned by the system and cannot be altered.



The Administrators default permissions include everything

except Device Admin and User Admin, but the

permissions can be altered for each Administrator by

checking or unchecking any of the permissions

checkboxes.



The Users default permissions include PDU User and

Broadcast User, but the permissions can be altered for

each User by checking or unchecking any of the

permissions checkboxes.

Permissions



Enabling Device Admin allows a user to configure and

control the settings for overall Serial Console Server

operations (see Device Management, page 97).



Enabling User Admin allows a user to create, modify, and

delete user and group accounts.



Enabling Maintenance Admin allows a user to perform all

the Maintenance operations available under the

Maintenance tab (see Maintenance, page 131).



Enabling Logs Admin allows a user to access the system

log (see Log, page 127).



Enabling PDU User allows users to configure Power Over

the Net™ devices



Enabling Broadcast User allows the use of Broadcasting



Enabling View Only User limits users to only being able to

view the display of connected devices. They cannot

control port access, nor can they input any keyboard or

mouse signals to the devices they view.

Serial Console Server User Manual

4. At this point you can assign the new user to a group by selecting the

Groups tab – the Groups page is discussed on page 89. You can also assign

the user’s port access rights by selecting the Devices tab – the Devices

page is discussed on page 94.

Note: Optionally, you can skip this step now to add more users and create

groups, and come back to it later.

5. When your selections have been made click Save.

6. When the Operation Succeeded message appears, click OK.

Status Status allows you to control the user’s account and access

to the installation, as follows:



Disable Account lets you suspend a user’s account

without actually deleting it, so that it can be easily

reinstated in the future.



If you don’t want to limit the time scope of the account,

select Account never expires; if you do want to limit the

amount of time that the account remains in effect, select

Account expires on, and key in the expiration date.



To require a user to change his password at the next

logon, select User must change password at next logon.

This can be used by the administrator to give the user a

temporary password to log in for the first time, and then let

the user set the password of his choice for future logins.



To make a password permanent, so that the user cannot

change it to something else, select User cannot change

password.



For security purposes, administrators may want users to

change their passwords from time to time.



If not, select Password never expires. This allows

users to keep their current passwords for as long as

they like.



If so, select Password expires after, and key in the

number of days allowed before the password expires.

Once the time is up, a new password must be set.

Field Description

Chapter 7. User Management

7. Click Users in the Sidebar to return to the main screen. The new user

appears in the Sidebar list and in the main panel, as well.

The Sidebar Users list can expand and collapse. If the list is expanded,

click the minus symbol ( – ) next to the Users icon to collapse it; if it is

collapsed there is a plus symbol ( + ) next to the icon. Click the plus

symbol to expand it.

The icon for super administrators has two black bands; the icon for

administrators has one red band.

The large main panel shows the user’s name; the description that was

given when the account was created; and whether the account is

currently active or has been disabled.

Modifying User Accounts

To modify a user account, do the following:

1. In the Sidebar User list, click the user’s name

– or –

In the main panel, select the user’s name

2. Click Modify.

3. In the User page that comes up, make your changes, then click Save.

Note: The User page is discussed on page 82; the Groups page is

discussed on page 89, the Devices page is discussed on page 94.

Deleting User Accounts

To delete a user account do the following:

1. In the main panel, select the user’s name.

2. Click Delete.

3. Click OK.

Serial Console Server User Manual

Groups

Groups allow administrators to easily and efficiently manage users and

devices. Since device access rights apply to anyone who is a member of the

group, administrators need only set them once for the group, instead of having

to set them for each user individually. Multiple groups can be defined to allow

some users access to specific devices, while restricting other users from

accessing them.

Creating Groups

To create a group, do the following:

1. Select Groups on the menu bar.

2. Click Add at the bottom of the main panel. The Group notebook opens,

with the Group tab selected:

Chapter 7. User Management

3. Enter the required information in the appropriate fields. A description of

each of the fields is given in the table below:

4. At this point you can assign users to the group by selecting the Members

tab – the Members page is discussed on page 92. You can also assign the

group’s port access rights by selecting the Devices tab – the Devices page

is discussed on page 94.

Note: Optionally, you can skip this step now to add more groups and

assign users to them, and come back to it later.

5. When your selections have been made click Save.

6. When the Operation Succeeded message appears, click OK.

7. Click Group in the Sidebar to return to the main screen. The new group

appears in the Sidebar Group list and in the main panel.

The Sidebar Group list can expand and collapse. If the list is expanded,

click the minus symbol ( – ) next to the Users icon to collapse it; if it is

collapsed there is a plus symbol ( + ) next to the icon. Click the plus

symbol to expand it.

The large main panel shows the group’s name, and the description that

was given when the group was created

Repeat the above procedure to add additional groups.

Note: You must perform Step 7 before attempting to add a new group, or else

the new group you are creating will replace the group you just finished

creating.

Field Description

Group Name A maximum of 16 characters is allowed.

Description Additional information about the user that you may

wish to include. A maximum of 63 characters is

allowed.

Permissions Permissions and restrictions for groups are set by

checking the appropriate boxes. These are the same

permissions as the ones specified for Users. See

Permissions, page 83 for details

Serial Console Server User Manual

Modifying Groups

To modify a group, do the following:

1. In the Sidebar Group list, click the group’s name

– or –

In the main panel, select the group’s name.

2. Click Modify.

3. In the Group notebook that comes up, make your changes, then click Save.

Note: The Group page is discussed on page 86; the Members page is

discussed on page 92, The Devices page is discussed on page 94.

Deleting Groups

To delete a group do the following:

1. In the Sidebar, click the Groups icon.

2. In the main panel, select the group’s name.

3. Click Delete.

4. Click OK.

Chapter 7. User Management

Users and Groups

There are two ways to manage users and groups: from the Users notebook; and

from the Group notebook.

Note: Before you can assign users to groups, you must first create them.

See Adding Users, page 82 for details.

Assigning Users to a Group From the User’s Notebook

To assign a user to a group from the User’s notebook, do the following:

1. In the Sidebar User list, click the user’s name

– or –

In the main panel, select the user’s name

2. Click Modify.

3. In the User notebook that comes up, select the Groups tab. A screen,

similar to the one below, appears:

4. In the Available column, select the group that you want the user to be in.

5. Click the Right Arrow to put the group’s name into the Selected column.

Serial Console Server User Manual

6. Repeat the above for any other groups that you want the user to be in.

7. Click Save when you are done.

Note: If a user has permissions in addition to the ones assigned to the group,

the user keeps those permissions in addition to the group ones.

Chapter 7. User Management

Removing Users From a Group From the User’s Notebook

To remove a user from a group from the User’s notebook, do the following:

1. In the Sidebar User list, click the user’s name

– or –

In the main panel, select the user’s name.

2. Click Modify.

3. In the User notebook that comes up, select the Groups tab. A screen,

similar to the one below, appears:

4. In the Selected column, select the group that you want to remove the user

from.

5. Click the Left Arrow to remove the group’s name from the Selected

column. (It goes back into the Available column.)

6. Repeat the above for any other groups that you want to remove the user

from.

7. Click Save when you are done.

Serial Console Server User Manual

Assigning Users to a Group From the Group’s Notebook

To assign a user to a group from the Group notebook, do the following:

1. In the Sidebar Group list, click the group’s name

– or –

In the main panel, select the group’s name.

2. Click Modify.

3. In the Group notebook that comes up, select the Members tab. A screen,

similar to the one below, appears:

4. In the Available column, select the user that you want to be a member of

the group.

5. Click the Right Arrow to put the user’s name into the Selected column.

6. Repeat the above for any other users that you want to be members of the

group.

7. Click Save when you are done.

Note: If a user has permissions in addition to the ones assigned to the group,

the user keeps those permissions in addition to the group ones.

Chapter 7. User Management

Removing Users From a Group From the Group’s Notebook

To remove a user from a group from the Group’s notebook, do the following:

1. In the Sidebar Group list, click the group’s name

– or –

In the main panel, select the group’s name.

2. Click Modify.

3. In the Group notebook that comes up, select the Members tab. A screen,

similar to the one below, appears:

4. In the Selected column, select the user that you want to remove from the

group.

5. Click the Left Arrow to remove the user’s name from the Selected

column. (It goes back into the Available column.)

6. Repeat the above for any other users that you want to remove from the

group.

7. Click Save when you are done.

Serial Console Server User Manual

Device Assignment

When a user logs in to the Serial Console Server, the interface comes up with

the Port Access page displayed. All the ports that the user is permitted to access

are listed in the Sidebar at the left of the page. Access permissions for those

ports and the devices connected to them are assigned on a port-by-port basis

from the User or Group list on the Sidebar of the User Management page.

Assigning Device Permissions under User Settings

To assign a device permissions to a user from the User’s notebook, do the

following:

1. In the Sidebar User list, click the user’s name

– or –

In the main panel, select the user’s name.

2. Click Modify.

3. In the User notebook that comes up, select the Devices tab. A screen,

similar to the one below, appears:

Chapter 7. User Management

4. Make your permission settings for each port according to the information

provided below:

5. When you have finished making your choices, click Save.

6. In the confirmation popup that appears, click OK.

Note: In any of the columns, you can use Shift-Click or Ctrl-Click to select a

group of ports to configure. Clicking to cycle through the choices on

any one of the selected ports causes all of them to cycle in unison.

Name: Each port accessible to the user is listed under the Names

column.

Access: The Access column is where device access rights are set. Click

the radio buttons in the rows that corresponds your choices. The

meanings are described, below:

Full

Access

The user can view the remote screen and can perform

operations on the remote server from his keyboard.

View

Only

The user can only view the remote screen; he cannot

perform any operations on it.

Access

No access rights - the Port will not show up on the

User's list on the Main Screen.

Config: The Config column is where a user’s permission to make changes

to a port’s configuration settings are permitted/restricted. A check

mark (

√

) indicates that the user has permission to make

changes to the port’s configuration settings; an empty box means

that the user is denied permission to make configuration changes.

Power Supply: The Power Supply column permits/restricts the configuration and

power operation of ports that have Power Over the Net™ devices

connected to them. A check mark (

√

) indicates that the user has

permission; an empty box means that the user does not have

permission.

Note: Reserved to be used with PG series PDU.

Serial Console Server User Manual

Assigning Device Permissions under Group Settings

To assign a device permissions to a Group of users, do the following:

1. In the Sidebar Groups list, click the group’s name

– or –

In the main panel, select the group’s name.

2. Click Modify.

3. In the Groups notebook that comes up, select the Devices tab.

4. The screen that comes up is the same one that appears in the User’s

notebook. The only difference is that whatever settings you make apply to

all members of the group instead of just one individual member.

Make your device assignments according to the information described

under Assigning Device Permissions under User Settings, page 94.

Chapter 8

Device Management

Devices

The Device Management page opens with the top level Serial Console Server

selected in the Sidebar, with all its ports nested below, and the Device

Information page displaying in the main panel:

General

The General section of the Device Information page displays and allows you

to set the Device Name and Description and view the Manufacturing (MFG)

information of the Serial Console Server. The Network Interfaces section

provides detailed information about it’s network configurations.

Note: The “MFG Number” (Manufacturing Number) is an internal serial

number used by ATEN’s factory and technical support staff to identify

products. This number does not affect products’ warranty. If your

product requires after-sales services, you may provide the MFG

Number to ATEN’s sales or technical support staff to identify the

product and model number.

The SN0108CO / SN0116CO / SN0132CO / SN0148CO are designed with two

power supplies. The Power Supply Detection section provides information

about the two Serial Console Server’s power supplies.

The icons for Power Supply 1 and Power Supply 2 display in gray when

there is no power to the power supply - they display in blue when power is

present.

Serial Console Server User Manual

When the Power Supply Detection function is enabled (there is a check in

the checkbox), when there is only one source of power, the Serial Console

Server will beep to warn you of the problem. The default for this function

is enabled.

If you are at the Local Console you will see a message asking you to

confirm that your intention is to only have one power source. If your

intention is to only have one source of power, there are two ways to stop

the beeping:

1) You can disable power supply warnings by unchecking the

checkbox. Do this if you want to disable this function on a permanent

basis.

2) You can confirm your intention in the dialog box. Do this if you only

want to disable the warning temporarily. With this method, the warning

function will be back in effect after the next system reset.

Mounted Devices

The Mounted Devices section displays information about USB and NFS

storage devices connected for use. When a USB drive is plugged into the front

of the Serial Console Server (SN0108CO / SN0116CO / SN0132CO /

SN0148CO only), or NFS storage locations are set (see NFS Settings below),

they appear here with detailed information about the mounted device.

NFS Settings

NFS (Network File System) allows you to mount storage devices across the

network. You can mount up to 4 devices. Fill in the Source with the storage

devices network location (IP Address or Network Name) including the full

path of the location you want to mount. Next, click Mount to mount the NFS

storage device. The Status column indicates N/A, Mounted, or Unmounted.

Unmounted shows if the storage device is not accessible. If this happens make

Chapter 8. Device Management

sure the device is accessible on the network, and check that the Source

information you typed in is correct. Check Auto to auto mount the NFS.

External USB Drive

You can mount up to 3 external USB drives. Click Mount or Unmount to

mount or unmount the drive. The Status column indicates N/A, Mounted, or

Unmounted.

Syslog Settings for Port Logs

You can allow users to store logs on pre-defined Syslog servers.

To activate the function, check the “Enable Syslog” option to enable the

function. When this function is activated, “Syslog server” option will then

become available in the Port Buffering function.

Enter/select the server information in the fields shown in the diagram.

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100

Network

The Network page is used to specify the network environment.

Each of the elements on this page is described in the sections that follow.

Note: The Enable Redundant NIC option is only available for SN0108CO /

SN0116CO / SN0132CO / SN0148CO serial console servers.

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101

IP Installer

The IP Installer is an external Windows-based utility for assigning IP addresses

to the Serial Console Server.

Click one of the radio buttons to select Enable, View Only, or Disabled for the

IP Installer utility. See IP Installer, page 150, for IP Installer details.

Note: 1. If you select View Only, you will be able to see the Serial Console

Server in the IP Installer’s Device List, but you will not be able to

change the IP address.

2. For security, we strongly recommend that you set this to View Only

or Disable after each use.

Service Ports

As a security measure, if a firewall is being used, the Administrator can specify

the port numbers that the firewall will allow. If a port other than the default is

used, users must specify the port number as part of the IP address when they

Console Server will not be found. An explanation of the fields is given in the

table below:

Note: 1. Valid entries for all of the Service Ports are from 1–65535.

2. Service ports cannot have the same value. You must set a different

value for each one.

3. If there is no firewall (on an Intranet, for example), it doesn’t matter

what these numbers are set to, since they have no effect.

Field Explanation

HTTP The port number for a browser login. The default is 80.

HTTPS The port number for a secure browser login. The default is 443.

SSH Port The port for SSH access. The default is 22.

Telnet Port The port for Telnet access. The default is 23.

Base Socket The port used to listen for and accept a TCP connection

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102

Network Configuration

Redundant NIC*

The SN0108CO / SN0116CO / SN0132CO / SN0148CO are designed

with two network interfaces. If Enable Redundant NIC is enabled (the

default), both interfaces make use of the IP address of network adapter

eth0.

Under this configuration, the second interface is usually inactive. If there

is a network failure on the first interface, the Serial Console Server

automatically switches to the second interface.

Redundant NIC Enabled – Single IP Address for Both Interfaces

To enable the Redundant NIC function, do the following:

1. Click to put a check in the Enable Redundant NIC checkbox.

2. eth0 is selected in the network adapter listbox, and the listbox is

disabled – you cannot configure eth1.

3. Configure the IP and DNS server addresses for eth0 (see the

sections below).

Redundant NIC Not Enabled – Two IP Addresses

If you choose not to enable the Redundant NIC function, the two NICs

can be configured with separate interfaces. Users can log into the

SN0108CO / SN0116CO / SN0132CO / SN0148CO with either IP

address. To set up the Serial Console Server with this configuration, do

the following:

1. If there is a check in the Enable Redundant NIC checkbox, click to

remove it.

2. In the network adapter listbox; select eth0.

3. Configure the IP and DNS server addresses for eth0 (see the

sections below).

4. Drop down the network adapter listbox; select eth1.

5. Configure the IP and DNS server addresses for eth1.

Note: Only available for SN0108CO / SN0116CO / SN0132CO / SN0148CO

devices. To configure SN9108CO / SN9116CO serial console servers,

see IPv4 Settings, page 103,

Chapter 8. Device Management

103

IPv4 Settings

IP Address:

IPv4 is the traditional method of specifying IP addresses. The Serial

Console Server can either have its IP address assigned dynamically

(DHCP), or it can be given a fixed IP address.

For dynamic IP address assignment, select the Obtain IP address

automatically radio button. (This is the default setting.)

To specify a fixed IP address, select the Set IP address manually

radio button and fill in the fields with values appropriate for your

network.

Note: 1. If you choose Obtain IP address automatically, when the unit

starts up it waits to get its IP address from the DHCP server.

If it hasn’t obtained the address after one minute, it

automatically reverts to its factory default IP address

(192.168.0.60 / 61.)

2. If the unit is on a network that uses DHCP to assign network

addresses, and you need to ascertain its IP address, see IP

Address Determination, page 150, for information./

DNS Server

For automatic DNS Server address assignment, select the Obtain

DNS Server address automatically radio button.

To specify the DNS Server address manually, select the Set DNS

server address manually radio button, and fill in the addresses for

the Preferred and Alternate DNS servers with values appropriate

for your network.

Note: Specifying the Alternate DNS Server address is optional.

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104

IPv6 Settings

IP Address:

IPv6 is the new (128-bit) format for specifying IP addresses. (See IPv6,

page 152 for further information.) The Serial Console Server can either

have its IPv6 address assigned dynamically (DHCP), or it can be given

a fixed IP address.

For dynamic IP address assignment, select the Obtain IP address

automatically radio button. (This is the default setting.)

To specify a fixed IP address, select the Set IP address manually

radio button and fill in the fields with values appropriate for your

network.

DNS Server

For automatic DNS Server address assignment, select the Obtain

DNS Server address automatically radio button.

To specify the DNS Server address manually, select the Set DNS

server address manually radio button, and fill in the addresses for

the Preferred and Alternate DNS servers with values appropriate

for your network.

Note: Specifying the Alternate DNS Server address is optional.

Chapter 8. Device Management

105

ANMS

The ANMS (Advanced Network Management Settings) page is used to set up

organized as a notebook with three tabs – each with a series of related panels,

as described, below:

Event Destination

SMTP Settings

To have the Serial Console Server email reports from the SMTP server to

you, do the following:

1. Enable the Enable report from the following SMTP server, and key in

either the IPv4 address, IPv6 address, or domain name of the SMTP

server.

2. Key in the SMTP port.

3. If your server requires authentication, put a check in the Server requires

authentication checkbox, and key in the appropriate account

information in the Account Name and Password fields.

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106

4. Key in the email address of where the report is being sent from in the

From field.

Note: 1. Only one email address is allowed in the From field, and it

cannot exceed 64 Bytes.

2. 1 Byte = 1 English alphanumeric character.

5. Key in the email address (addresses) of where you want the SMTP

reports sent to in the To field.

Note: If you are sending the report to more than one email address,

separate the addresses with a semicolon. The total cannot exceed

256 Bytes.

Log Server

Important transactions that occur on the Serial Console Server, such as

logins and internal status messages, are kept in an automatically generated

log file.

To enable this, put a check in the Enable report from the following Log

Server checkbox.

Specify the MAC address of the computer that the Log Server runs on

in the MAC address field.

Specify the port used by the computer that the Log Server runs on to

listen for log details in the Service Port field. The valid port range is 1–

65535. The default port number is 9001.

Note: The port number must different than the one used for the Program

port.

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107

SNMP Server

Up to four SNMP management stations can be specified. If you want to use

SNMP trap notifications, do the following:

1. Check Enable SNMP Trap and key in the Community.

2. Key in the IP address(es) and the service port number(s) of the

computer(s) to be notified of SNMP trap events. The valid port range is

1–65535. The default port number is 162.

Note: Make sure that the port number you specify here matches the port

number used by the SNMP receiver computer.

3. Key in the community value(s) if required for the SNMP version.

To use SNMP V3, do the following:

1. Check Enable SNMP V3.

2. Key in the Community values.

3. The client setting for the authorization protocol should only use SHA

and AES-128 encryption.

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108

Syslog Server

To record all the events that take place on Serial Console Server and write

them to a Syslog server, do the following:

1. Check Enable.

2. Key in either the IPv4 address, IPv6 address, or domain name of the

Syslog server.

3. Key in the port number. The valid port range is 1-65535.

SMS Settings

To receive notifications via SMS, do the following:

1. Check Enable.

2. Enter the telephone numbers for the Message Center and SMS Receiver.

Note: When you have made all your changes, remember to click Save at the

bottom right corner of the page.

External USB Drive

To record all the events that take place on Serial Console Server and write

them to an external USB drive, do the following:

1. Check Enable.

2. Select the drive you wish to write the events to.

3. Key in the file name for the log.

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109

Authentication and Authorization

RADIUS Settings

To allow authentication and authorization for the Serial Console Server

through a RADIUS server, do the following:

1. Check Enable.

2. Fill in the IP addresses and service port numbers for the Preferred and

Alternate RADIUS servers. You can use the IPv4 address, the IPv6

address or the domain name in the IP fields.

3. In the Timeout field, set the time in seconds that the Serial Console

Server waits for a RADIUS server reply before it times out.

4. In the Retries field, set the number of allowed RADIUS retries.

5. In the Shared Secret field, key in the character string that you want to

use for authentication between the Serial Console Server and the

RADIUS Server. A minimum of 6 characters is required.

6. On the RADIUS server, Users can be authenticated with any of the

following methods:

Set the entry for the user as su/xxxx

Where xxxx represents the Username given to the user when the

account was created on the Serial Console Server.

Use the same Username on both the RADIUS server and the

Serial Console Server.

Use the same Group name on both the RADIUS server and the

Serial Console Server.

Use the same Username/Group name on both the RADIUS server

and the Serial Console Server.

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110

In each case, the user’s access rights are the ones assigned that were

assigned when the User of Group was created on the Serial Console

Server. (See Adding Users, page 82.)

LDAP / AD Settings

To allow authentication and authorization for the Serial Console Server via

LDAP / AD, refer to the information in the table, below:

Item Action

Enable Check the Enable checkbox to enable LDAP, and Enable SSL

checkbox to enable LDAPS authentication and authorization.

LDAP Server IP

and LDAP

Service Port

Fill in the IP address and port number for the LDAP or LDAPS

server.



You can use the IPv4 address, the IPv6 address or the

domain name in the LDAP Server field.



For LDAP, the default port number is 389; for LDAPS, the

default port number is 636.

Alternate LDAP

Server and

Alternate LDAP

Service Port

Fill in the IP address and port number for the alternate LDAP or

LDAPS server.



You can use the IPv4 address, the IPv6 address or the

domain name in the Alternate LDAP Server field.



For an Alternate LDAP Service Port, the default port number

is 389; for an Alternate LDAPS Service Port, the default port

number is 636.

Admin DN Consult the LDAP / LDAPS administrator to ascertain the

appropriate entry for this field. For example, the entry might

look like this:

ou=kn4132,dc=aten,dc=com

Admin Name Key in the LDAP administrator’s username.

Admin Password Key in the LDAP administrator’s password.

Search DN Set the distinguished name of the search base. This is the

domain name where the search starts for user names.

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111

On the LDAP / AD server, Users can be authenticated with any of the

following methods:

With MS Active Directory schema.

Note: If this method is used, the LDAP schema for MS Active Directory

must be extended. Without schema – Only the Usernames used on

the Serial Console Server are matched to the names on the LDAP /

LDAPS server. User privileges are the same as the ones configured

on the Serial Console Server.

Without schema – Only Groups in AD are matched. User privileges are the

ones configured for the groups he belongs to on the Serial Console Server.

Without schema – Usernames and Groups in AD are matched. User

privileges are the ones configured for the User and the Groups he belongs

to on the Serial Console Server.

TACACS+ Settings

Enable TACACS+ and enter the following information:

Preferred TACACS+ Server

Preferred TACACS+ Service Port

Shared Secret 1

Alternate TACACS+ Server

Alternate TACACS+ Service Port

Shared Secret 2

Timeout Set the time in seconds that the Serial Console Server waits for

an LDAP or LDAPS server reply before it times out.

Item Action

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112

Kerberos

Enable Kerberos and enter the following information:

Kerberos Server

Kerberos Service Port

Kerberos Realm

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113

CC Management Settings

To allow authorization for the Serial Console Server through a CC (Control

Center) server, check Enable and fill in the CC Server’s IP address and Service

port in the appropriate fields. You can use the IPv4 address, the IPv6 address

or the domain name in the CC Server IP field.

Note: If this function is enabled, PON devices do not appear in the Sidebar,

even if they are configured on the Serial Console Server. This is because

they are managed via the CC server.

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114

OOBC

In case the Serial Console Server cannot be accessed with the usual LAN-based

methods, it can be accessed via the Serial Console Server’s modem port or one

of the serial ports (SN9108CO / SN9116CO) configured for a modem.

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SN0108CO / SN0116CO / SN0132CO / SN0148CO

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116

SN9108CO / SN9116CO

Select the Port Number that the Console, PON (reserved) and Modem is

connected to on the rear of the SN9108CO / SN9116CO.

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Enable Dial Back

When you enable Out of Band Access, the Enable Dial Back, and Enable Dial

Out functions become available, as described in the sections that follow. As an

added security feature, if this function is enabled, the Serial Console Server

disconnects the calls that dial in to it, and dials back to one of the entries

specified in the table below:

Enable Dial Out

For the dial out function, you must establish an account with an Internet

Service Provider, and use a modem to dial up to your ISP account. An

explanation of the Enable Dial Out items is given in the table below:

Item Action

Enable Fixed

Number Dial

Back

If Fixed Number Dial Back is enabled, when there is an incoming call,

the Serial Console Server hangs up the modem and dials back to the

modem whose phone number is specified in the Phone Number field.

Key the phone number of the modem that you want the Serial Console

Server to dial back to in the Phone Number field.

Enable

Flexible Dial

Back

If Flexible Dial Back is enabled, the modem that the Serial Console

Server dials back to doesn’t have to be fixed. It can dial back to any

modem that is convenient for the user, as follows:

1. Key the password that the users must specify in the Password field.

2. When connecting to the Serial Console Server’s modem, users

specify the phone number of the modem that they want the Serial

Console Server to dial back to as their Username, and specify the

password set in the Password field for their password.

Item Action

ISP Settings Specify the telephone number, account name (username), and

password that you use to connect to your ISP.

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When you have finished making your settings on this page, click Save.

Dial Out Schedule This entry sets up the times you want the Serial Console Server to

dial out over the ISP connection.



Every provides a listing of fixed times from every hour to every

four hours.



If you select Every two hours (for example), the Serial

Console Server will start dialing out every two hours

beginning at 00:00.



If you don't want the Serial Console Server to dial out on a

fixed schedule, select Never from the list.



Daily at will dial out once a day at a specified time. Use the hh:mm

format to specify the time.



PPP online time specifies how long you want the ISP connection

to last before terminating the session and hanging up the modem.

A setting of zero means it is always on line.

Emergency Dial

Out

If the Serial Console Server gets disconnected from the network, or

the network goes down, this function puts the Serial Console Server

on line via the ISP dial up connection.



If you choose PPP stays online until network recovery, the PPP

connection to the ISP will last until the network comes back up or

the Serial Console Server reconnects to it.



If you choose PPP online time, the connection to the ISP will

terminate after the amount of time that you specify is up. A setting

of zero means it is always on line.

Dial Out Mail

Configuration

This section provides email notification of problems that occur on

the devices connected to the Serial Console Server's ports (see

SMTP Settings, page 105).

Note: This email notification differs from the one configured under

SMTP Settings, page 105, in that it uses the ISP mail server rather

than the internal company’s mail server.



Key in the IPv4 address, IPv6 address, or domain name of your

SMTP server in the SMTP Server IP Address field.



Key in the email address of the person responsible for the SMTP

server (or some other equally responsible administrator), in the

Email From field.



Key in the email address (addresses) of where you want the

report sent to in the To field. If you are sending the report to more

than one email address, separate the addresses with a comma or

a semicolon.



If your server requires a secure SSL connection, put a check in

the SMTP server requires secure connection (SSL) checkbox



If your server requires authentication, put a check in the SMTP

server requires authentication checkbox, then key in the

appropriate account name and password in the fields, below.

Item Action

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119

Security

The Security page is divided into 4 main panels, as described in the sections

that follow.

For increased security, the Login Failures section allows administrators to set

policies governing what happens when a user fails to log in successfully.

To set Login Failures, check one of the Login Fail Policy checkboxes. The

meanings of the entries are explained in the table below:

Note: If a Login Fail Policy is not enabled, users can attempt to log in an

unlimited number of times with no restrictions. For security purposes,

we recommend that you enable this function and enable the lockout

policies.

Entry Explanation

set here. When a user exceeds the maximum login

failures, you can set the Serial Console Server to:



Disable User Account



IP Address Locked

The amount of time the policy takes effect is set in

the Lockout Period.

Maximum login Failures This field sets the number of failed attempts a user is

allowed before the Login Fail Policy is activated.

Lockout Period Sets the amount of time the User Account is disabled

or IP Address is Locked before access will be

reactivated.

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Security Level

For increased security, you can check or uncheck the boxes to High, Medium

- high, Medium or Custom security features.

1. High (Disable all services except: SSHv2, HTTPS(TLS v1.2))

2. Medium-high (Enables SSHv2, redirect HTTP to HTTPS, HTTPS(TLS

v1.2), ICMP)

3. Medium (Enables SSHv2, redirect HTTP to HTTPS, HTTPS(TLS v1.0,

1.1, 1.2), SNMP Agent, ICMP) (Default)

4. Custom: Click to check the following security options you wish to apply:

Enable Telnet service

Enable SNMP Agent service

Enable ICMP service

Enable SSH service (checked by default)

Enable HTTP and redirect to HTTPS (checked by default)

HTTPS SSL/TLS version: Select between “TLS 1.2”, ”TLS 1.0, 1.1,

1.2” (default), and “SSL 3.0, TLS 1.0, 1.1, 1.2”.

Working Mode

For increased security, you can check or uncheck the boxes to enable FIPS

140-2 for cryptographic modules.

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121

IP/MAC Filter

IP and MAC Filtering

IP and MAC Filters control access to the Serial Console Server based on

the IP and/or MAC addresses of the client computers attempting to

connect. A maximum of 100 IP filters and 100 MAC filters are allowed. If

any filters have been configured, they appear in the IP Filter and/or MAC

Filter list boxes.

To enable IP and/or MAC filtering, select one of the following radio

buttons:

If the Include button is selected, all the addresses within the filter are

allowed access; all other addresses are denied access.

If the Exclude button is selected, all the addresses within the filter are

denied access; all other addresses are allowed access.

Adding Filters

To add an IP filter, do the following:

1. Click Add. A dialog box appears:

2. Key the IP address you want to filter.

3. After filling in the address, click OK.

4. Repeat these steps for any additional IP addresses you want to filter.

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To add a MAC filter, do the following:

1. Click Add. A dialog box appears

2. Specify the MAC address in the dialog box, then click OK.

3. Repeat these steps for any additional MAC addresses you want to filter.

IP Filter / MAC Filter Conflict

If there is a conflict between an IP filter and a MAC filter – in other words,

if a computer’s address is allowed by one filter but blocked by the other –

then the blocking filter takes precedence (the computer’s access is

blocked).

Modifying Filters

To modify a filter, select it in the IP Filter or MAC Filter list boxes and

click Modify. The Modify dialog box is similar to the Add dialog box.

When it comes up, simply delete the old address(es) and replace it with the

new one(s).

Deleting Filters

To delete a filter, select it in the IP Filter or MAC Filter list box and click

Delete.

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123

Account Policy

In the Account Policy section, system administrators can set policies governing

usernames and passwords.

The meanings of the Account Policy entries are explained in the table below:

Entry Explanation

Minimum Username Length Sets the minimum number of characters required for

a username. Acceptable values are from 1–16. The

default is 6.

Minimum Password Length Sets the minimum number of characters required for

a password. Acceptable values are from 0–16. A

setting of 0 means that no password is required.

Users can log in with only a Username. The default

is 6.

Password Must Contain At

Least

Checking any of these items requires users to

include at least one uppercase letter, one lowercase

letter or one number in their password.

Note: This policy only affects user accounts created

after this policy has been enabled, and password

changes to existing user accounts. Users accounts

created before this policy was enabled, and there is

no change to the existing passwords, are not

affected.

Enforce Password History Checking this box will require users to create a

unique password

that does not match the last x

passwords they’ve used prior. X

equals the number

entered in the dialog box.

Password Expiration Enter a value (in days) for all passwords to expire.

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Association

The Association tab is currently reserved.

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125

Date/Time

The Date/Time dialog page sets the Serial Console Server time parameters:

Set the parameters according to the information below.

Current System Time

This section displays the time and date that the switch is currently set to. The

time and date fields are for information purposes and cannot be edited.

Note: In the Browser UI, the system time displays the time relative to the time

zone that the web browser session originates from – not the time zone

of the Switch. If the web browser session originates from a time zone

that is different from the switch’s time zone, the time shown in the

display will be different from the switch’s time.

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New System Time

Use these fields to change the switch’s time and date settings, as follows:

To set the switch’s time and date to match the time and date of the

computer you are logged in to, select the Synchronize with computer time

radio button.

Note: Your computer’s time and date are displayed in the fields just below the

heading. These fields are for information purposes only.

To set the time and date to values of your choosing, select the Set

manually radio button and key the settings into their appropriate fields

using the YYYY-MM-DD and HH:MM:SS formats.

Note: Date/time formats may differ depending on the selected interface

language.

To have the time automatically synchronized to a network time server,

select the Synchronize with NTP server radio button:

If you want to use your network’s default time server, put a check in

the Using default NTP server checkbox.

If you want to specify a time server, make sure that the Using default

NTP server checkbox is unchecked, then key in the IP address of the

time server of your choice in the Primary NTP Server field. If you

want to configure an alternate time server, key in the IP address of the

time server in the Alternate NTP Server field.

Click Save to apply the changes.

Time Zone

To establish the time zone that the Serial Console Server is located in, drop

down the Time Zone list and choose the city that most closely corresponds

to where it is located.

Click Save to apply the changes.

127

Chapter 9

Log

Overview

The Serial Console Server logs all the events that take place on it. To view the

contents of the log, click the Log tab. The device’s System Log page appears:

System Log

The System Log page displays events that take place on the Serial Console

Server, and provides a breakdown of the time, the severity, the user, and a

description of each one. You can change the sort order of the display by

clicking on the column headings.

The log file tracks a maximum of 512 events. When the limit is reached, the

oldest events get discar ded as new events come in. The purpose of the buttons

at the bottom of the page are described in the table:

Button Explanation

Clear Log Clicking Clear Log clears the log file.

Export Log Clicking Export Log lets you save the contents of the log

to a file on your computer.

Filter Clicking Filter allows you to search for particular events

by date or by specific words or strings, as described in

the next section.

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Filter

Filter lets you narrow the log event display to ones that occurred at specific

times; ones containing specific words or strings; or ones involving specific

users. When you access this function, the log filter dialog box appears at the

bottom of the page:

A description of the filter items is given in the table, below:

Item Description

Time This feature lets you filter for events that occurred at specific

times, as follows:

Today: Only the events for the current day are displayed.

All: Select this radio button to filter results for all the records in the

log file.

Range: Select this radio button to filter results for records for a

particular time period, then click the From and To fields and a

calendar will appear for you to select the dates.

Pattern Filters for a particular word or string. Key the word or string into

the Information text box. Only events containing that word or

string are displayed. Wildcards (? for single characters; * for

multiple characters) and the keyword or are supported. E.g., h*ds

would return hands and hoods; h?nd would return hand and hind,

but not hard; h*ds or h*ks would return hands and hooks.

User Filters for specific users. Key in the user’s Username; then click

Apply. Only events containing that Username are displayed.

Note: If the User does not exist or the spelling is incorrect, no

results will appear.

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129

Severity Filters based on the severity rating of the event. Least severe

events appear in black; Less severe events appear in blue; Most

severe events appear in red.

Check the radio button for the severity level that you want to

display: All, Most, Less, or Least.

Only events that match the severity level you specified appear in

the display.

Apply Click to apply the filter choices.

Reset Click this button to clear the entries in the dialog box and start with

a clean slate.

Cancel Click this button to exit the log filter function without applying

changes.

Item Description

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Log Notification Settings

The Notification Settings page lets you decide which events trigger a

notification:

The notifications are grouped into five groups: You can choose to enable the

following:

All system events

All authentication events

All user management events

All device management events

All system task events

If you wish to turn on/off a particular notification, you may click on the

icon to expand the groups to check/uncheck the individual notification:

131

Chapter 10

Maintenance

Overview

The Maintenance function is used to upgrade firmware; backup and restore

configuration and account information; and restore default values.

Backup / Restore

When you click on the Maintenance tab, it opens with the Backup/Restore

page. This page gives you the ability to back up the Serial Console Server’s

configuration and user profile information:

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132

Backup

To backup the device’s settings do the following:

1. In the Password field, key in a password for the file.

Note: 1. Setting a password is optional. If you do not set one, the file can

be restored without specifying a password.

2. If you do set a password, make a note of it, since you will need it

to be able to restore the file.

2. Click Backup.

3. When the browser asks what you want to do with the file, select Save to

disk; then save it in a convenient location.

Restore

To restore a previous backup, do the following:

1. Click Browse; navigate to the file and select it.

Note: If you renamed the file, you can leave the new name. There is no

need to return it to its original name.

2. If you set a password when you created the file, key it in the Password

field.

3. Select as many of the options that are presented as you wish to restore.

4. Click Restore.

After the file is restored, a message appears to inform you that the

procedure succeeded.

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133

Firmware Upgrade

This page can be used to upgrade the Serial Console Server’s firmware. As new

versions of the firmware become available, they can be downloaded from our

website. Check the website regularly to find the latest information and

packages.

To upgrade the main firmware, do the following:

1. Download the new firmware file to your computer.

2. Log in to the Serial Console Server and click the Maintenance tab. Then,

open the Firmware Upgrade page:

3. Click Browse; navigate to the directory that the new firmware file is in

and select the file.

4. Click Upgrade Firmware to start the upgrade procedure.

If you enabled Check Firmware Version the current firmware level is

compared with that of the upgrade file. If the current version is equal to

or higher than the upgrade version, a popup message appears, to inform

you of the situation and stops the upgrade procedure.

If you didn't enable Check Firmware Version, the upgrade file is

installed without checking what its level is.

As the upgrade proceeds, progress information is shown in the

Progress bar.

Once the upgrade completes successfully, the Serial Console Server

resets itself.

5. Log in again, and check the firmware version to be sure it is the new one.

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Certificates

This page provides information on the Private Certificates:

Private Certificate

When logging in over a secure (SSL) connection, a signed certificate is used to

verify that the user is logging in to the intended site. For enhanced security, the

Private Certificate section allows you to use your own private encryption key

and signed certificate, rather than the default ATEN certificate.

There are two methods for establishing your private certificate: generating a

self-signed certificate; and importing a third-party certificate authority (CA)

signed certificate.

Generating a Self-Signed Certificate

If you wish to create your own self-signed certificate, a free utility –

openssl.exe – is available for download over the web.

Obtaining a CA Signed SSL Server Certificate

For the greatest security, we recommend using a third party certificate

authority (CA) signed certificate. To obtain a third party signed certificate,

go to a CA (Certificate Authority) website to apply for an SSL certificate.

After the CA sends you the certificate and private encryption key, save

them to a convenient location on your computer.

Importing the Private Certificate

To import the private certificate, do the following:

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135

1. Click Import from the bottom of the Private Certificate page, shown here:

2. Click Browse to the right of Certificate Filename; and browse to where

your certificate file is located; and select it.

3. Click Import to complete the procedure.

Note: Clicking Restore Defaults returns the device to using the default ATEN

certificate.

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Certificate Signing Request

The Certificate Signing Request (CSR) section provides an automated way of

obtaining and installing a CA signed SSL server certificate.

To perform this operation do the following:

1. Click New. The following dialog box appears:

2. Fill in the form – with entries that are valid for your site – according to the

example information in the following table:

Information Example

Country (2 letter code) TW

State or Province Taiwan

Locality Taipei

Organization Your Company, Ltd.

Unit Tech Department

Common Name mycompany.com

Note: This must be the exact domain name of the site

that you want the certificate to be valid for. If the site’s

domain name is www.mycompany.com, and you only

specify mycompany.com, the certificate will not be valid.

Email Address administrator@yourcompany.com

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137

3. After filling in the form (all fields are required), click Create.

A self-signed certificate based on the information you just provided is now

stored on the CCVSR.

4. Click Get CSR, and save the certificate file (csr.cer) to a convenient

location on your computer.

This is the file that you give to the third party CA to apply for their signed

SSL certificate.

5. After the CA sends you the certificate, save it to a convenient location on

your computer.

6. Click Import from the lower menu bar and the Private Certificate window

pops up, as shown here:

7. Click Choose File to locate the certificate and select it as the Certificate

Filename; then click Import to store it on the Serial Console Server.

Note: When you upload the file, the Serial Console Server checks the file to

make sure the specified information still matches. If it does, the file is

accepted; if not, it is rejected.

If you want to remove the certificate (to replace it with a new one because of a

domain name change, for example), simply click Restore Defaults.

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This Page Intentionally Left Blank

139

Appendix

Safety Instructions

General

This product is for indoor use only.

Read all of these instructions. Save them for future reference.

Follow all warnings and instructions marked on the device.

Do not place the device on any unstable surface (cart, stand, table, etc.). If

the device falls, serious damage will result.

Do not use the device near water.

Do not place the device near, or over, radiators or heat registers.

The device cabinet is provided with slots and openings to allow for

adequate ventilation. To ensure reliable operation, and to protect against

overheating, these openings must never be blocked or covered.

The device should never be placed on a soft surface (bed, sofa, rug, etc.) as

this will block its ventilation openings. Likewise, the device should not be

placed in a built-in enclosure unless adequate ventilation has been

provided.

Never spill liquid of any kind on the device.

Unplug the device from the wall outlet before cleaning. Do not use liquid

or aerosol cleaners. Use a damp cloth for cleaning.

Avoid circuit overloads. Before connecting equipment to a circuit, know

the power supply’s limit and never exceed it. Always review the electrical

specifications of a circuit to ensure that you are not creating a dangerous

condition or that one doesn’t already exist. Circuit overloads can cause a

fire and destroy equipment.

The device should be operated from the type of power source indicated on

the marking label. If you are not sure of the type of power available,

consult your dealer or local power company.

To prevent damage to your installation it is important that all devices are

properly grounded.

The device is designed for IT power distribution systems with 230V

phase-to-phase voltage.

The device is equipped with a 3-wire grounding type plug. This is a safety

feature. If you are unable to insert the plug into the outlet, contact your

Serial Console Server User Manual

140

electrician to replace your obsolete outlet. Do not attempt to defeat the

purpose of the grounding-type plug. Always follow your local/national

wiring codes.

Do not allow anything to rest on the power cord or cables. Route the

power cord and cables so that they cannot be stepped on or tripped over.

If an extension cord is used with this device make sure that the total of the

ampere ratings of all products used on this cord does not exceed the

extension cord ampere rating. Make sure that the total of all products

plugged into the wall outlet does not exceed 15 amperes.

To help protect your system from sudden, transient increases and

decreases in electrical power, use a surge suppressor, line conditioner, or

un-interruptible power supply (UPS).

Position system cables and power cables carefully; Be sure that nothing

rests on any cables.

When connecting or disconnecting power to hot-pluggable power

supplies, observe the following guidelines:

Install the power supply before connecting the power cable to the

power supply.

Unplug the power cable before removing the power supply.

If the system has multiple sources of power, disconnect power from the

system by unplugging all power cables from the power supplies.

Never push objects of any kind into or through cabinet slots. They may

touch dangerous voltage points or short out parts resulting in a risk of fire

or electrical shock.

Do not attempt to service the device yourself. Refer all servicing to

qualified service personnel.

If the following conditions occur, unplug the device from the wall outlet

and bring it to qualified service personnel for repair.

The power cord or plug has become damaged or frayed.

Liquid has been spilled into the device.

The device has been exposed to rain or water.

The device has been dropped, or the cabinet has been damaged.

The device exhibits a distinct change in performance, indicating a need

for service.

The device does not operate normally when the operating instructions

are followed.

Appendix

141

Only adjust those controls that are covered in the operating instructions.

Improper adjustment of other controls may result in damage that will

require extensive work by a qualified technician to repair.

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DC Power

The system relies on the protective devices in the building installation for

protection against short-circuit, overcurrent, and earth (grounding) fault.

Ensure that the protective devices in the building installation are properly

rated to protect the system, and that they comply with national and local

codes.

Ensure that there is a readily accessible disconnect device incorporated in

the building's installation wiring.

A separate protective earthing terminal is provided on this product and

shall be permanently connected to earth.

For the DC supply circuit, select a DC supply cable that is certified by UL,

AWM VW-1 Style 1015, minimum 16 AWG, minimum 105º C, minimum

300 V.

 CAUTION: This equipment is designed to permit the connection of

the earthed conductor of the DC supply circuit to the earthing conductor at

the equipment. If this connection is made, all of the following conditions

must be met:

This equipment shall be connected directly to the DC supply system

earthing electrode conductor or to a bonding jumper from an earthing

terminal bar or bus to which the DC supply system earthing electrode

conductor is connected.

This equipment shall be located in the same immediate area (such as

adjacent cabinets) as any other equipment that has a connection

between the earthed conductor of the same DC supply circuit and the

earthing conductor, and also the point of earthing of the DC system.

The DC system shall not be earthed elsewhere.

The DC supply source is to be located within the same premises as this

equipment.

Switching or disconnecting devices shall not be in the earthed circuit

conductor between the DC source and the point of connection of the

earthing electrode conductor.

WA R N I N G : This unit is intended for installation in restricted access

areas. A restricted access area (server room, data center, etc.) is where

access can only be gained by service personnel through the use of a special

tool, lock and key, or other means of security, and is controlled by the

authority responsible for the location.

Appendix

143

Rack Mounting

Before working on the rack, make sure that the stabilizers are secured to

the rack, extended to the floor, and that the full weight of the rack rests on

the floor. Install front and side stabilizers on a single rack or front

stabilizers for joined multiple racks before working on the rack.

Always load the rack from the bottom up, and load the heaviest item in the

rack first.

Make sure that the rack is level and stable before extending a device from

the rack.

Use caution when pressing the device rail release latches and sliding a

device into or out of a rack; the slide rails can pinch your fingers.

After a device is inserted into the rack, carefully extend the rail into a

locking position, and then slide the device into the rack.

Do not overload the AC supply branch circuit that provides power to the

rack. The total rack load should not exceed 80 percent of the branch circuit

rating.

Make sure that all equipment used on the rack – including power strips and

other electrical connectors – is properly grounded.

Ensure that proper airflow is provided to devices in the rack.

Ensure that the operating ambient temperature of the rack environment

does not exceed the maximum ambient temperature specified for the

equipment by the manufacturer

Do not step on or stand on any device when servicing other devices in a

rack.

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144

Technical Support

International

For online technical support – including troubleshooting, documentation,

and software updates: http://support.aten.com

For telephone support, see Telephone Support, page iv.

North America

When you contact us, please have the following information ready beforehand:

Product model number, serial number, and date of purchase.

Your computer configuration, including operating system, revision level,

expansion cards, and software.

Any error messages displayed at the time the error occurred.

The sequence of operations that led up to the error.

Any other information you feel may be of help.

Email Support support@aten-usa.com

Online

Technical

Support

Troubleshooting

Documentation

Software Updates

http://www.aten-usa.com/support

Telephone Support 1-888-999-ATEN ext 4988

1-949-428-1111

Appendix

145

Specifications

SN0108CO / SN0116CO

Function SN0108CO SN0116CO

Serial Connections 8 16

Connectors Serial 8 x RJ45 Female 16 x RJ45 Female

LAN 2 x RJ45

Power 2 x IEC 60320/C14

PON 1 x RJ45 Female (Reserved)

Modem 1 x RJ45 Female

USB 3 x USB Type A Female

USB Console (LUC) 1 x Mini USB

Local Console 1 x RJ45 Female

Switches Reset 1 x Recessed Pushbutton

Power 2 x Rocker Switch

LEDs Serial Port Status 8 (Green) 16 (Green)

10 / 100 / 1000 Mbps 2 (Red / Orange / Green)

Power 2 (Blue)

I/P Rating AC 100–240V~; 50/60Hz; 1A

Power Consumption 110V/14.1W;

220V/14W

110V/15.4W;

220V/14.9W

Mode of Operation Console Management, Console Management

Direct, Real Com Port, TCP Server/Client, UDP

Server/Client, Virtual Modem

Environment Operating Temp. 0–40° C

Storage Temp. -20–60° C

Humidity 0–80% RH Noncondensing

Physical Properties Housing Metal

Weight 4.45 kg 4.48 kg

Dimensions L x W x H 43.72 x 32.98 x 4.40 cm

(19”1U)

43.72 x 32.98 x 4.40 cm

(19”1U)

Serial Console Server User Manual

146

SN0108COD / SN0116COD

Function SN0108COD SN0116COD

Serial Connections 8 16

Connectors Serial 8 x RJ45 Female 16 x RJ45 Female

LAN 2 x RJ45

Power 1 x 5-Pin Terminal Block (Green)

PON 1 x RJ45 Female (Reserved)

Modem 1 x RJ45 Female

USB 3 x USB Type A Female

USB Console (LUC) 1 x Mini USB

Local Console 1 x RJ45 Female

Switches Reset 1 x Recessed Pushbutton

Power 2 x Rocker Switch

LEDs Serial Port Status 8 (Green) 16 (Green)

10 / 100 / 1000 Mbps 2 (Red / Orange / Green)

Power 2 (Blue)

I/P Rating DC 36-48 V DC; 1.6 A in 5-Pin Terminal Block

Power Consumption DC48V/15.79W DC48V/16.22W

Mode of Operation Console Management, Console Management

Direct, Real Com Port, TCP Server/Client, UDP

Server/Client, Virtual Modem

Environment Operating Temp. 0–40° C

Storage Temp. -20–60° C

Humidity 0–80% RH Noncondensing

Physical Properties Housing Metal

Weight 4.46 kg 4.5 kg

Dimensions L x W x H 43.72 x 32.85 x 4.40 cm

Appendix

147

SN0132CO / SN0148CO

Function SN0132CO SN0148CO

Serial Connections 32 48

Connectors Serial 32 x RJ45 Female 48 x RJ45 Female

LAN 2 x RJ45

Power 2 x IEC 60320/C14

PON 1 x RJ45 Female (Reserved)

Modem 1 x RJ45 Female

USB 3 x USB Type A Female

USB Console (LUC) 1 x Mini USB

Local Console 1 x RJ45 Female

Switches Reset 1 x Recessed Pushbutton

Power 2 x Rocker Switch

LEDs Serial Port Status 32 (Green) 48 (Green)

10 / 100 / 1000 Mbps 2 (Red / Orange / Green)

Power 2 (Blue)

I/P Rating AC 100-240V~; 50-60Hz; 1.8A

Power Consumption 110V/20.2W; 220V/21W 110V/25.8W; 220V/

26.2W

Mode of Operation Console Management, Console Management

Direct, Real Com Port, TCP Server/Client, UDP

Server/Client, Virtual Modem

Environment Operating Temp. 0–40° C

Storage Temp. -20–60° C

Humidity 0–80% RH Noncondensing

Physical Properties Housing Metal

Weight 4.84 kg 4.92 kg

Dimensions L x W x H 43.84 x 32.77 x 4.40 cm

Serial Console Server User Manual

148

SN0132COD / SN0148COD

Function SN0132COD SN0148COD

Serial Connections 32 48

Connectors Serial 32 x RJ45 Female

(Black)

48 x RJ45 Female

(Black)

LAN 2 x RJ-45 (Black)

Power 1 x 5-Pin Terminal Block (Green)

PON 1 x RJ45 Female (Reserved)

Modem 1 x RJ45 Female

USB 3 x USB Type A Female

USB Console (LUC) 1 x Mini USB

Local Console 1 x RJ45 Female

Switches Reset 1 x Recessed Pushbutton

Power 2 x Rocker Switch

LEDs Serial Port Status 32 (Green) 48 (Green)

10 / 100 / 1000 Mbps 2 (Red / Orange / Green)

Power 2 (Blue)

I/P Rating DC 36-48 V DC; 1.6 A in 5-Pin Terminal Block

Power Consumption DC48V/22.1W DC48V/27.3W

Mode of Operation Console Management, Console Management

Direct, Real Com Port, TCP Server/Client, UDP

Server/Client, Virtual Modem

Environment Operating Temp. 0–40° C

Storage Temp. -20–60° C

Humidity 0–80% RH Noncondensing

Physical Properties Housing Metal

Weight 4.99 kg 5.06 kg

Dimensions L x W x H 43.84 x 32.77 x 4.40 cm

Appendix

149

SN9108CO / SN9116CO

Function SN9108CO SN9116CO

Serial Connections 8 16

Connectors Serial 8 x RJ45 Female 16 x RJ45 Female

LAN 1 x RJ45

Power 1 x IEC60320/C14

Switches Reset 1 x Recessed Pushbutton

Power 1 x Rocker Switch

LEDs Serial Port Status 8 (Green) 16 (Green)

10 / 100 / 1000 Mbps 1 (Red / Orange / Green)

Power 1 (Blue)

I/P Rating AC 100-240V~, 50/60 Hz, 1A

Power Consumption 110V/9.7W; 220V/9.6W 110V/10.9W; 220V/

11.6W

Mode of Operation Console Management, Console Management

Direct, Real Com Port, TCP Server/Client, UDP

Server/Client, Virtual Modem

Environment Operating Temp. 0–40° C

Storage Temp. -20–60° C

Humidity 0–80% RH Noncondensing

Physical Properties Housing Metal

Weight 3.12 kg 3.16 kg

Dimensions L x W x H 43.72 x 21.76 x 4.40 cm

(19”1U)

43.72 x 21.76 x 4.40 cm

(19”1U)

Serial Console Server User Manual

150

IP Address Determination

If you are an administrator logging in for the first time, you need to access the

Serial Console Server in order to give it an IP address that users can connect to.

There are three methods to choose from. In each case, your client computer

must be on the same network segment as the Serial Console Server. After you

have connected and logged in you can give the Serial Console Server its fixed

network address. (See Network, page 100.)

The Local Console

The easiest way to assign an IP address is from the local console. Refer to First

Time Setup, page 33, for details on the procedure involved.

IP Installer

For client computers running Windows, an IP address can be assigned with the

IP Installer utility. The utility can be obtained from the Download area of our

website. Look under Driver/SW, and the model of your Serial Console Server.

After downloading the utility to your client computer, do the following:

1. Unzip the contents of IPInstaller.zip to a directory on your hard drive.

2. Go to the directory that you unzipped the IPInstaller program to and run

IPInstaller.exe. A dialog box similar to the one below appears:

Appendix

151

3. Select the Serial Console Server in the Device List.

Note: 1. If the list is empty, or your device doesn't appear, click

Enumerate to refresh the Device List.

2. If there is more than one device in the list, use the MAC address

to pick the one you want. The Serial Console Server MAC

address is located on its bottom panel.

4. Select either Obtain an IP address automatically (DHCP), or Specify an

IP address. If you chose the latter, fill the IP Address, Subnet Mask, and

Gateway fields with the information appropriate to your network.

5. Click Set IP.

6. After the IP address shows up in the Device List, click Exit. See IP

Installer, page 101 for more information.

Browser

1. Set your client computer's IP address to 192.168.0.XXX

Where XXX represents any number or numbers except 60. (192.168.0.60 is

the default address of the Serial Console Server.)

2. Specify the Serial Console Server's default IP address (192.168.0.60) in

your browser, and you will be able to connect.

3. Assign a fixed IP address for the Serial Console Server that is suitable for

the network segment that it resides on.

4. After you log out, reset your client computer's IP address to its original

value.

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152

IPv6

At present, the Serial Console Server supports three IPv6 address protocols:

Link Local IPv6 Address, IPv6 Stateless Autoconfiguration, and Stateful

Autoconfiguration (DHCPv6).

Link Local IPv6 Address

At power on, the Serial Console Server is automatically configured with a Link

Local IPv6 Address (for example, fe80:210:74ff:fe61:1ef). To find out what

the Link Local IPv6 Address is, log in with the Serial Console Server IPv4

address and open the Device Management

→

Device Information page. The

address is displayed in the General list box (see page 97).

Once you have determined what the IPv6 address is, you can use it when

logging in from a browser or the Win and Java Client AP programs.

For example:

If you are logging in from a browser, you would key in

http://[fe80:2001:74ff:fe6e:59%5]

for the URL bar.

If you are logging in with the AP program, you would key:

fe80:2001:74ff:fe6e:59%5

for the IP field of the Server panel (see Remote Login, page 36).

Note: 1. To log in with the Link Local IPv6 Address, the client computer must

be on the same local network segment as the Serial Console Server

2. The %5 is the %interface used by the client computer. To see your

client computer’s IPv6 address: from the command line issue the

following command: ipconfig /all. The % value appears at the

end of the IPv6 address.

Appendix

153

IPv6 Stateless Autoconfiguration

If the Serial Console Server network environment contains a device (such as a

router) that supports the IPv6 Stateless Autoconfiguration function, the Serial

Console Server can obtain its prefix information from that device in order to

generate its IPv6 address. For example, 2001:74ff:fe6e:59.

As above, the address is displayed in the General list box of the Device

Management

→

Device Information page (see page 97).

Once you have determined what the IPv6 address is, you can use it when

logging in from a browser or the Win and Java Client AP programs.

For example:

If you are logging in from a browser, you would key in

http://[2001:74ff:fe6e:59]

for the URL bar.

If you are logging in with the AP program, you would key:

2001:74ff:fe6e:59

for the IP field of the Server panel.

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154

Virtual Modem Details

The Serial Console Server’s Virtual Modem function emulates a hardware

modem to provide high speed serial modem functionality over an Ethernet

LAN or WAN using TCP/IP rather than over slower, less-reliable, telephone

lines.

AT Command Set Support

The Serial Console Server supports a subset of the standard Hayes command

set, as well as some extended commands, as shown in the following table:

Command Operation Response

+++ Return to command mode. The escape character

can be changed by modifying the S2 register.

none

A/ Repeat the last command string If successful: OK[CR][LF]

If failure: ERROR[CR][LF]

ATA[CR] Answer mode. Allow virtual modem to listen for a

TCP connection on the provided listen port: 5301.

If successful: OK[CR][LF]

If failure: ERROR[CR][LF]

ATD(T)

Remote

IP:Remote

Port[CR]

Try to establish a TCP connection and connect to

the specified remote host.

e.g. ATDT10.0.0.72:50001

Note: The SN3101 accepts T and P additions to

the ATD command, but ignores them.

If successful: CONNECT[CR][LF]

If connection failure:

NO CARRIER[CR][CF]

If other error:

ERROR[CR][LF]

ATEn[CR] Where n represents a numeric character (0 or 1.):

E0: disable command echo

E1: enable command echo

If successful: OK[CR][LF]

If failure: ERROR[CR][LF]

ATH[CR] Hang up current TCP connection if a connection is

active.

Note: ATH, ATH0, and ATH1 all act the same.

If successful: OK[CR][LF]

If failure: ERROR[CR][LF]

ATIn[CR] Inquiry command. (Where n represents a numeric

character; 0 or 1.):

E0: Display ATEN International Co. Ltd.

E1: Display Serial Console Server

If successful: OK[CR][LF]

If failure: ERROR[CR][LF]

ATOn[CR] Return to on-line data mode. (Where n represents a

numeric character; 0 or 1.)

If the modem is in the on-line command mode, the

modem enters on-line data mode. If the modem is

in the off-line command mode (no TCP connection

established), an ERROR is returned.

O0, O1: If there is an active connection, switch the

modem to data mode.

If an active TCP connection:

OK[CR][LF]

Otherwise:

ERROR[CR][LF]

ATQn[CR] Result code control command. (Where n

represents a numeric character; 0 or 1.)

Q0: Enable result code to DTE (default)

Q1: Disable result code to DTE.

If successful: OK[CR][LF]

If failure: ERROR[CR][LF]

ATSn?[CR] Reports the value of the S register. (Where n is the

If successful: OK[CR][LF]

If failure: ERROR[CR][LF]

ATSn=v[CR] Sets the S register’s value. (Where n is the

If successful: OK[CR][LF]

If failure: ERROR[CR][LF]

ATVn[CR] Result code return type. (Where n represents a

numeric character; 0 or 1.)

V0: Response is: <numeric code>[CR][LF]

V1: Response is: <verbal description>[CR][LF]

If successful: OK[CR][LF]

If failure: ERROR[CR][LF]

Appendix

155

(Continued from previous page.)

Command Operation Response

ATZ[CR] Reset modem command.

Close active connections and reset the S registers

and general option status to their saved values.

If successful: OK[CR][LF]

If failure: ERROR[CR][LF]

AT&Cn[CR] DCD option. (Where n represents a numeric

character; 0 or 1.)

&C0: DCD is ON at all times.

&C1: DCD matches the state of the TCP

connection.

If successful: OK[CR][LF]

If failure: ERROR[CR][LF]

AT&Dn[CR] DTR option. (Where n represents a numeric

character; 0 – 3.)

&D0:

DTR is assumed to be ON. Modem ignores the

DTR line.

&D1:

DTR OFF causes the modem to switch to

command mode without disconnecting.

&D2:

DTR OFF switches modem to command mode;

hangs up; and disables auto answer. (Default)

&D3

DTR OFF initializes the modem.

If successful: OK[CR][LF]

If failure: ERROR[CR][LF]

AT&F[CR] Restore factory configuration.

Reset S registers and general option status to

default values.

If successful: OK[CR][LF]

If failure: ERROR[CR][LF]

AT&W[CR] Save configuration.

Write the current configuration settings into

memory, including the S register values and

general option status.

If successful: OK[CR][LF]

If failure: ERROR[CR][LF]

ATB[CR] None OK[CR][LF]

ATC[CR] None OK[CR][LF]

ATL[CR] None OK[CR][LF]

ATM[CR] None OK[CR][LF]

ATN[CR] None OK[CR][LF]

ATX[CR] None OK[CR][LF]

ATY[CR] None OK[CR][LF]

ATW[CR] None OK[CR][LF]

Other AT

Commands

None OK[CR][LF]

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156

Port Forwarding

For devices located behind a router, port forwarding allows the router to pass

data coming in over a specific port to a specific device. By setting the port

forwarding parameters, you tell the router which device to send the data that

comes in over a particular port to.

For example, if the Serial Console Server connected to a particular router has

an IP address of 192.168.1.180, you would log into your router’s setup program

and access the Port Forwarding (sometimes referred to as Virtual Server)

configuration page. You would then specify 192.168.1.180 for the IP address

and the port number you want opened for it (9000 for internet access, for

example).

Since configuration setup can vary somewhat for each brand of router, refer to

the router’s User Manual for specific information on configuring port

forwarding for it.

Distance vs Baud Rate

The serial ports support different baud rates, which, in turn, determine the

distance of the serial port connection.

Refer to the table below:

Baud Rate Distance

300 90m (295ft)

9,600 (default) 30m (98ft)

115,200 3m (9ft)

230,400 1.5m (4ft)

Appendix

157

Clear Login Information

If you are unable to perform an Administrator login (because the Username and

Password information has become corrupted or you have forgotten it, for

example) you can clear the login information with the following procedure.

Note: Performing this procedure also returns all settings to their defaults.

To clear the login information (and return all settings to their defaults), do the

following:

1. Power off the Serial Console Server and remove its housing.

2. Use a jumper cap to short the mainboard jumper labeled J11 (for

SN0132CO/SN0148CO as shown in the diagram below) or J17 (for

SN9108CO/SN9116CO/SN0108CO/SN0116CO).

3. Power on the Serial Console Server.

4. When the LEDs flash, power off the Serial Console Server.

5. Remove the jumper cap from J11 (SN0132CO/SN0148CO) or J17

(SN9108CO/SN9116CO/SN0108CO/SN0116CO).

6. Close the housing and start the Serial Console Server.

After powering on the unit, you can use the default Super Administrator

Username and Password (see First Time Setup, page 33), to log in.

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158

Pin Assignment

The Serial Console Server has DTE/DCE auto-sensing feature to connect

directly to Cisco network switches and other compatible devices.

The pin assignment for the serial ports under different mode is shown below:

DCE Mode Pin Assignment

DTE Mode Pin Assignment

Pin Definition

1CTS

2DSR

3RxD

4GND

5GND

6TxD

7DTR

8RTS

Pin Definition

1RTS

2DTR

3TxD

4GND

5GND

6RxD

7DSR

8CTS

Appendix

159

DB-9/DB-25 Interface

If you wish to use DB-9 or DB-25 interface, please refer to the tables below:

DB-9

DB-25

RJ-45 Pin Signal DB-9F Pin Signal

1CTS7RTS

2DSR4DTR

5GND

3 RxD 3 TxD

4GND5GND

6 TxD 2 RxD

7DTR1GND

6DSR

8RTS8CTS

RJ-45 Pin Signal DB-25F Pin Signal

1CTS4RTS

2DSR20DTR

5GND

3 RxD 2 TxD

4GND7GND

6 TxD 3 RxD

7DTR6GND

8DSR

8RTS5CTS

Serial Console Server User Manual

160

Limited Warranty

ATEN warrants its hardware in the country of purchase against flaws in

materials and workmanship for a Warranty Period of two [2] years (warranty

period may vary in certain regions/countries) commencing on the date of

original purchase. This warranty period includes the LCD panel of ATEN LCD

KVM switches. Select products are warranted for an additional year (see A+

Warranty for further details). Cables and accessories are not covered by the

Standard Warranty.

What is covered by the Limited Hardware Warranty

ATEN will provide a repair service, without charge, during the Warranty

Period. If a product is detective, ATEN will, at its discretion, have the option

to (1) repair said product with new or repaired components, or (2) replace the

entire product with an identical product or with a similar product which fulfills

the same function as the defective product. Replaced products assume the

warranty of the original product for the remaining period or a period of 90 days,

whichever is longer. When the products or components are replaced, the

replacing articles shall become customer property and the replaced articles

shall become the property of ATEN.

To learn more about our warranty policies, please visit our website:

http://www.aten.com/global/en/legal/policies/warranty-policy/

Table of Contents

ATEN SN9116CO-AX-E User Manual

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