Table of Contents
ATEN VS0110HA User Manual
Displayed below is the user manual for VS0110HA by ATEN which is a product in the Video Splitters category. This manual has pages.
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VS0110HA User Manual
ii
Preface
EMC Information
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE
STATEMENT: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his own expense.
FCC Caution: Any changes or modifications not expressly approved by the
party responsible for compliance could void the user's authority to operate this
equipment.
CE Warning: Operation of this equipment in a residential environment could
cause radio interference.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference
that may cause undesired operation.
RoHS
This product is RoHS compliant.
VS0110HA User Manual
iii
User Information
Online Registration
Be sure to register your product at our online support center:
Telephone Support
For telephone support, call this number:
User Notice
All information, documentation, and specifications contained in this manual are
subject to change without prior notification by the manufacturer. The
manufacturer makes no representations or warranties, either expressed or
implied, with respect to the contents hereof and specifically disclaims any
warranties as to merchantability or fitness for any particular purpose. Any of the
manufacturer's software described in this manual is sold or licensed as is.
Should the programs prove defective following their purchase, the buyer (and
not the manufacturer, its distributor, or its dealer), assumes the entire cost of all
necessary servicing, repair and any incidental or consequential damages
resulting from any defect in the software.
The manufacturer of this system is not responsible for any radio and/or TV
interference caused by unauthorized modifications to this device. It is the
responsibility of the user to correct such interference.
The manufacturer is not responsible for any damage incurred in the operation
of this system if the correct operational voltage setting was not selected prior to
operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS CORRECT
BEFORE USE.
International http://eservice.aten.com
International 886-2-8692-6959
China 86-400-810-0-810
Japan 81-3-5615-5811
Korea 82-2-467-6789
North America 1-888-999-ATEN ext 4988
VS0110HA User Manual
iv
Package Contents
1 VS0110HA 10-Port 4K HDMI Splitter
1 Power Adapter
1 Rack Mount Kit
1 User Instructions
Note: Make sure that all of the components are present and in good
order. If anything is missing or was damaged in shipping, contact
your dealer.
© Copyright 2018 ATEN® International Co., Ltd.
Manual Date: 2018-09-18
ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved.
All other brand names and trademarks are the registered property of their respective owners.
VS0110HA User Manual
v
Table of Contents
Preface
EMC Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
RoHS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
1. Introduction
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Planning the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Required Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Optional Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2. Hardware Setup
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
3. Operation
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Switching On/Off the Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
EDID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
EDID Mode Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
ATEN Default EDID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Serial Control Protocol Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Configuring the Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
RS-232 Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Firmware Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Restarting the VS0110HA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Appendix 15
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
VS0110HA User Manual
vi
About this Manual
This user manual is provided to help you get the most from the VS0110HA. It
covers all aspects of installation, configuration, and operation. An overview of
the information found in the manual is provided below.
Chapter 1, Introduction introduces you to the 10-Port 4K HDMI Splitter. Its
purpose, features, and installation considerations are described and discussed.
Chapter 2, Hardware Setup describes the panel components and the steps to
quickly and safely set up the VS0110HA.
Chapter 3, Operation provides details on how to operate and configure the
VS0110HA using the panel pushbuttons and RS-232 commands.
Appendix provides a list of safety instructions and precautions, contact
information for ATEN technical support, product specifications, and other
technical information.
Note:
Read this manual thoroughly and follow the installation and operation
procedures carefully to prevent any damage to the unit or any connected
devices.
ATEN regularly updates its product documentation for new features and
fixes. For an up-to-date VS0110HA documentation, visit
http://www.aten.com/global/en/
VS0110HA User Manual
vii
Conventions
This manual uses the following conventions:
Monospaced Indicates text that you should key in.
[ ] Indicates keys you should press. For example, [Enter] means to
press the Enter key. If keys need to be chorded, they appear
together in the same bracket with a plus sign between them:
[Ctrl+Alt].
1. Numbered lists represent procedures with sequential steps.
♦Bullet lists provide information, but do not involve sequential steps.
→Indicates selecting the option (on a menu or dialog box, for
example), that comes next. For example, Start → Run means to
open the Start menu, and then select Run.
Indicates critical information.
VS0110HA User Manual
viii
Product Information
For information about all ATEN products and how they can help you connect
without limits, visit ATEN on the Web or contact an ATEN Authorized Reseller.
Visit ATEN on the Web for a list of locations and telephone numbers:
International http://www.aten.com
North America http://www.aten-usa.com
1
Chapter 1
Introduction
Overview
The VS0110HA 4K HDMI Splitter is a perfect solution for applications that
require sending one source of high-definition 4K video to ten displays at the
same time. The HDMI interface caters to most mainstream sources and sinks,
such as DVD players, satellite set-top boxes, and any HDMI displays.
Featuring ATEN EDID technology, the VS0110HA guarantees continuous
EDID communication with connected devices and maintains correct video
outputs.
The VS0110HA 4K HDMI Splitter is HDCP (High-bandwidth Digital Content
Protection) compliant, making it effective for use with all HDMI displays in
home theater applications, as well as in corporate, educational and commercial
settings.
Chapter 1. Introduction
2
Features
Connects one HDMI source to up to ten HDMI displays at the same time
HDMI (3D, Deep color, 4K); HDCP 1.4 compliant
Superior video quality – up to 4K resolutions (4096 x 2160 @ 60Hz; 4:2:0)
Long distance transmission from source to output – up to 15 m
Built-in bi-directional RS-232 serial port for high-end system control
Clear LED indication of device status
EDID Expert™ – Selects optimum EDID settings for smooth power- up, high
quality display, and use of the best resolution across different screens
Plug-and-play
Rack-mountable (1U design)
VS0110HA User Manual
3
Planning the Installation
Required Equipment
1 source device equipped with an HDMI Type-A connector
1 ~ 10 display devices equipped with an HDMI Type-A connector
1 HDMI cable to connect the VS0110HA to source device
1 ~ 10 HDMI cables to connect the VS0110HA to the display devices
Note:
You can connect a DVI source to the VS0110HA via a DVI to HDMI
adapter.
ATEN strongly recommends that you use high-quality HDMI cables of
appropriate length since this will affect the quality of the audio and video
output. Contact your dealer to purchase the correct table sets.
Optional Equipment
To control the VS0110HA using RS-232 serial commands, prepare the following
equipment:
1 RS-232 controller, e.g. a PC
1 serial cable with a 9-pin male connector
Chapter 1. Introduction
4
This Page Intentionally Left Blank
5
Chapter 2
Hardware Setup
Components
Front View
No. Component Description
1 Output Port LEDs
(1~10)
Lights to indicate there is a working connection to the display
device(s) connected to the output port(s).
2 Input Port LED Lights to indicate that there is a working connection to the
source device (i.e., computer).
3 Power LED Lights to indicate that the VS0110HA is receiving power and
is up and running.
13
2
Chapter 2. Hardware Setup
6
Rear View
No. Component Description
1 Grounding Terminal The grounding wire connects here.
2 Power Jack The power adapter cable plugs in here.
3 HDMI Output Port
section
The cables from your HDMI display devices plug into
these ports.
4 HDMI Input Port The cable from your HDMI source device plugs in here.
5 EDID Mode Switch Turn this switch to select the EDID mode (0~7). See
“EDID Mode Selection” on page 10.
6 Firmware Upgrade
Port
This port is reserved for ATEN Technical Support. If you
would like to do a firmware upgrade yourself, please
contact your dealer.
7 RS-232 Serial Port This is the serial remote port for output source selection
and high-end system control, as well as for upgrading the
device firmware.
1
2 3 4
5
6
7
VS0110HA User Manual
7
Rack Mounting
The VS0110HA can be mounted in a 19” (1U) system rack. For the most
convenient front panel pushbutton configuration and operation at the local site,
mount the unit at the front of the rack, as follows:
1. Use the M3 x 6 Phillips head hex screws supplied with the Mounting Kit to
screw the rack mounting brackets onto the front of the unit.
2. Screw the mounting brackets to the rack.
Phillips Head Hex
M3*6
Chapter 2. Hardware Setup
8
Installation
Follow the steps below to safely connect the required devices to the VS0110HA.
1. Use a grounding wire to ground the unit by connecting one end of the wire
to the grounding terminal, and the other to a suitable grounded object.
Note: Do not omit this step. Proper grounding helps prevent damage to the
unit from surges or static electricity.
2. Use an HDMI cable to connect your source device to the HDMI Input Port
on the VS0110HA.
3. Use HDMI cables to connect up to 10 display devices to the HDMI Output
Ports on the VS0110HA.
4. (Optional) To configure the VS0110HA settings through the RS-232 port,
connect a hardware/software controller to the VS0110HA.
5. Plug the provided power adapter into an appropriate AC power source, and
then plug the power adapter cable into the Power Jack on the VS0110HA.
1. Please review the safety information regarding the placement of
this device in Safety Instructions, page 15.
2. Do not power on the VS0110HA and the connected devices until
all the necessary hardware is connected.
4
5
2
3
1
0
1
2
3
4
5
6
7
9
Chapter 3
Operation
Overview
You can operate the VS0110HA using the panel pushbuttons or an RS-232
serial controller. The availability of actions with the two methods is summarized
in the table below.
Switching On/Off the Port
You can switch on/off one or all output ports using the RS-232 command (see
RS-232 Commands, page 12).
Action Operation Methods
Rotary Switch Serial Controller
Switch Port
Switch on/off one or all output port 3
EDID
Select an EDID Mode 33
Select the ATEN default EDID configuration 3
Baud Rate
Set the baud rate 3
Read Information
Read and display information from the
VS0110HA
3
Reset
Reset the VS0110HA to default factory
settings
3
Chapter 3. Operation
10
EDID
EDID is a data format that contains a display's basic information and is used to
communicate with the video source/system. The VS0110HA lets users select a
preset video configuration or EDID Mode, which utilizes the best resolution
across different screens.
EDID Mode Selection
The EDID Mode can be selected using the EDID Mode Switch located at the
VS0110HA unit’s rear panel or via an RS-232 serial controller.
To select an EDID Mode, turn the EDID Mode Switch to toggle between the
Modes (0~7) as follows:
0 (Port 1) - Implements the EDID of the connected display to Port 1, and
passes it to the video source. The VS0110HA is able to copy the EDID of
any connected display to the input source.
1 (ATEN Default) - EDID is set to the ATEN default configuration. Users
can further choose between 10 ATEN default EDID settings available via
the RS-232 command (see RS-232 Commands , page 12).
2 (Auto) - Implements the EDID of all connected displays. The VS0110HA
uses the best resolution for all displays.
3 (Switch) - Uses the EDID configuration defined through the RS-232
command (see RS-232 Commands, page 12).
4 ~ 7- EDID is set to the ATEN default configuration. Users can further
choose between 10 ATEN default EDID settings available via the RS-232
command (see RS-232 Commands, page 12).
ATEN Default EDID
You can use one of the 10 available ATEN default EDID configurations using
the RS-232 command (see RS-232 Command s, page 12). The 10 ATEN
default EDID lists as follows:
Default EDID No. Description
00 1080p video, 2 ch audio (default)
01 1080p video, 5.1 ch audio
VS0110HA User Manual
11
Serial Control Protocol Commands
The VS0110HA’s built-in bi-directional RS-232 serial interface allows system
control through a high-end controller or PC.
Configuring the Serial Port
The controller’s serial port should be configured as follows:
02 1080p video, 7.1 ch audio
03 1080i video, 2 ch audio
04 1024 x 768 DVI format
05 1280 x 1024 DVI format
06 1920 x 1080 DVI format
07 1920 x 1200 DVI format
08 3840 x 2160 @ 30 Hz, 2 ch audio
09 3840 x 2160 @ 60 Hz, 2 ch audio
Baud Rate 19200
Data Bits 8
Parity None
Stop Bits 1
Flow Control None
Default EDID No. Description
Chapter 3. Operation
12
RS-232 Commands
Note:Each command string should be separated with a space.
Task RS-232 Command Description
Switch Port
Switch output port(s) on sw o<output_number> on Switch on one or all output ports. For
example, to turn output port 02, type
sw o02 on
output_number: 01-10, * (all output ports)
Switch output port(s) off sw o<output_number> off Switch off one or all output ports. For
example, to turn off all output ports, type:
sw o* off
output_number: 01-10, * (all output ports)
EDID
Implement the display’s
EDID
edid portyy Implement the EDID of the display
connected to Port yy, and pass it to the
video source.
yy: 01-10
Implement auto EDID edid auto Implement the EDID of all connected
displays. The VS0110HA uses the
best resolution for all displays.
Implement ATEN default
EDID
edid defaultyy Implements the specified ATEN default
EDID configuration.
yy: 00-09, default is 00 (see ATEN De fa ul t
EDID, page 10)
Baud Rate Setting
Set up the baud rate baud <baud_rate_value> For example, to set the baud rate to 9600,
type: baud 9600
baud_rate_value: 9600, 19200 (default),
38400, 115200
Read Information
Read (display) the
VS0110HA’s settings
read Reads and displays information from the
VS0110HA.
Reset
Reset the VS0110HA to
default factory settings
reset -
VS0110HA User Manual
13
Verification
After entering a command, a verification message appears at the end of the
command line as follows:
Command OK - indicates that the command is correct and successfully
performed by the splitter.
Command incorrect - indicates that the command has the wrong format
and/or values or the EDID switch is not set to Mode 3 (see EDID Mode
Selection, page 10).
Firmware Upgrade
Go to ATEN’s website and choose the model name of your device (VS0110HA)
to download the latest firmware upgrade package to a computer, and then do
the following steps:
1. Power on your VS0110HA.
2. Use a USB cable to connect a USB port on your computer to the
VS0110HA’s Micro USB port.
3. From the downloaded package, execute the EXE file. The upgrading
screen appears and the upgrade is automatically processed.
4. When the upgrade is complete, a confirmation message “Success” appears
and then the screen automatically closes.
Note: The firmware upgrade package should be saved in an independent
folder to make sure only the latest firmware version is executed.
Restarting the VS0110HA
Make sure to follow the steps below to safely restart the VS0110HA.
1. Power off the attached devices.
2. Unplug the power adapter cable from the VS0110HA.
3. Wait 10 seconds, and then replug the power adapter cable
4. After the VS0110HA is powered on, power on the attached devices.
Chapter 3. Operation
14
This Page Intentionally Left Blank
15
Appendix
Safety Instructions
General
This product is for indoor use only.
Read all of these instructions. Save them for future reference.
Follow all warnings and instructions marked on the device.
Do not place the device on any unstable surface (cart, stand, table, etc.). If
the device falls, serious damage will result.
Do not use the device near water.
Do not place the device near, or over, radiators or heat registers.
The device cabinet is provided with slots and openings to allow for
adequate ventilation. To ensure reliable operation, and to protect against
overheating, these openings must never be blocked or covered.
The device should never be placed on a soft surface (bed, sofa, rug, etc.) as
this will block its ventilation openings. Likewise, the device should not be
placed in a built in enclosure unless adequate ventilation has been provided.
Never spill liquid of any kind on the device.
Unplug the device from the wall outlet before cleaning. Do not use liquid or
aerosol cleaners. Use a damp cloth for cleaning.
The device should be operated from the type of power source indicated on
the marking label. If you are not sure of the type of power available, consult
your dealer or local power company.
The device is designed for IT power distribution systems with 230V phase-
to-phase voltage.
To prevent damage to your installation it is important that all devices are
properly grounded.
The device is equipped with a 3-wire grounding type plug. This is a safety
feature. If you are unable to insert the plug into the outlet, contact your
electrician to replace your obsolete outlet. Do not attempt to defeat the
purpose of the grounding-type plug. Always follow your local/national wiring
codes.
Appendix
16
Do not allow anything to rest on the power cord or cables. Route the power
cord and cables so that they cannot be stepped on or tripped over.
If an extension cord is used with this device make sure that the total of the
ampere ratings of all products used on this cord does not exceed the
extension cord ampere rating. Make sure that the total of all products
plugged into the wall outlet does not exceed 15 amperes.
To help protect your system from sudden, transient increases and
decreases in electrical power, use a surge suppressor, line conditioner, or
uninterruptible power supply (UPS).
Position system cables and power cables carefully; Be sure that nothing
rests on any cables.
Never push objects of any kind into or through cabinet slots. They may
touch dangerous voltage points or short out parts resulting in a risk of fire or
electrical shock.
Do not attempt to service the device yourself. Refer all servicing to qualified
service personnel.
If the following conditions occur, unplug the device from the wall outlet and
bring it to qualified service personnel for repair.
The power cord or plug has become damaged or frayed.
Liquid has been spilled into the device.
The device has been exposed to rain or water.
The device has been dropped, or the cabinet has been damaged.
The device exhibits a distinct change in performance, indicating a need
for service.
The device does not operate normally when the operating instructions
are followed.
Only adjust those controls that are covered in the operating instructions.
Improper adjustment of other controls may result in damage that will
require extensive work by a qualified technician to repair.
VS0110HA User Manual
17
Rack Mounting
Before working on the rack, make sure that the stabilizers are secured to
the rack, extended to the floor, and that the full weight of the rack rests on
the floor. Install front and side stabilizers on a single rack or front stabilizers
for joined multiple racks before working on the rack.
Always load the rack from the bottom up, and load the heaviest item in the
rack first.
Make sure that the rack is level and stable before extending a device from
the rack.
Use caution when pressing the device rail release latches and sliding a
device into or out of a rack; the slide rails can pinch your fingers.
After a device is inserted into the rack, carefully extend the rail into a
locking position, and then slide the device into the rack.
Do not overload the AC supply branch circuit that provides power to the
rack. The total rack load should not exceed 80 percent of the branch circuit
rating.
Make sure that all equipment used on the rack – including power strips and
other electrical connectors – is properly grounded.
Ensure that proper airflow is provided to devices in the rack.
Ensure that the operating ambient temperature of the rack environment
does not exceed the maximum ambient temperature specified for the
equipment by the manufacturer.
Do not step on or stand on any device when servicing other devices in a
rack.
Appendix
18
Technical Support
International
For online technical support – including troubleshooting, documentation,
and software updates: http://support.aten.com
For telephone support, See Telephone Support, page vi:
North America
When you contact us, please have the following information ready beforehand:
Product model number, serial number, and date of purchase
Your computer configuration, including operating system, revision level,
expansion cards, and software
Any error messages displayed at the time the error occurred
The sequence of operations that led up to the error.
Any other information you feel may be of help
Email Support support@aten-usa.com
Online Technical
Support
Troubleshooting
Documentation
Software Updates
http://www.aten-usa.com/support
Telephone Support 1-888-999-ATEN ext 4988
VS0110HA User Manual
19
Specifications
Function Specifications
Video Input
Interfaces 1 x HDMI Type A Female (Black)
Impedance 100 Ώ
Max. Distance 5m (at 4K resolution)
Video Output
Interfaces 10 x HDMI Type A Female (Black)
Impedance 100 Ώ
Max. Distance 10m (at 4K resolution)
Video
Max. Data Rate 10.2 Gbps (3.4 Gbps per lane)
Max. Pixel Clock 340 MHz
Compliance HDMI 1.4 (3D, Deep Color, 4K);
HDCP 1.4 Compatible
Max. Resolutions Up to 4096 x 2160 / 3840 x 2160 @ 60Hz (4:2:0);
4096 x 2160 / 3840 x 2160 @ 30Hz (4:4:4)
Audio
Input 1 x HDMI Type A Female (Black)
Output 10 x HDMI Type A Female (Black)
Control
RS-232 Connectors 1 x DB-9 Female (Black)
Baud Rate 19200
Data Bits 8
Stop Bits 1
Parity No
Flow Control No
EDID Settings EDID Switch x 1
EDID Mode: Port 1 / Default / Auto / Switch
Connectors
Power 1 x DC Jack
USB Port 1 x Micro USB (F/W upgrade)
LEDs
Video Input 1 x LED (Green)
Appendix
20
Video Output 10 x LED (Green)
Power 1 x LED (Green)
Power Consumption 5 VDC, 4.34W
Environmental
Operating Temperature 0 - 40°C
Storage Temperature -20 - 60°C
Humidity 0 x 80% RH, Non-Condensing
Physical Properties
Housing Metal
Weight 2.10 Kg
Dimensions (L x W x H) 43.72 x 15.78 x 4.40 cm
Function Specifications
VS0110HA User Manual
21
Limited Warranty
ATEN warrants its hardware in the country of purchase against flaws in
materials and workmanship for a Warranty Period of two [2] years (warranty
period may vary in certain regions/countries) commencing on the date of
original purchase. This warranty period includes the LCD panel of ATEN LCD
KVM switches. Select products are warranted for an additional year (see A+
Warranty for further details). Cables and accessories are not covered by the
Standard Warranty.
What is covered by the Limited Hardware Warranty
ATEN will provide a repair service, without charge, during the Warranty Period.
If a product is detective, ATEN will, at its discretion, have the option to (1) repair
said product with new or repaired components, or (2) replace the entire product
with an identical product or with a similar product which fulfills the same function
as the defective product. Replaced products assume the warranty of the original
product for the remaining period or a period of 90 days, whichever is longer.
When the products or components are replaced, the replacing articles shall
become customer property and the replaced articles shall become the property
of ATEN.
To learn more about our warranty policies, please visit our website:
http://www.aten.com/global/en/legal/policies/warranty-policy/