Title
Legal Notes
Contents
Typographical Conventions
1 Welcome
2 Installation
3 Removing FRITZ!Card PCI
4 FRITZ!: Internet and ISDN Software
5 How FRITZ!Card PCI Works
6 Information, Updates and Support
Index
Declaration of CE Conformity

AVM Fritz Card PCI V2.1 User Manual

Displayed below is the user manual for Fritz Card PCI V2.1 by AVM which is a product in the ISDN Access Devices category. This manual has pages.

Related Manuals

AVM RITZ!Card USB V2.1 Manual

AVM FRITZ!Powerline 1220E Manual

AVM FRITZ! Mesh Set 7530+1200 International Manual

AVM FRITZ!X USB V3.0 Manual

AVM FRITZ!WLAN USB Stick N Manual

AVM FRITZ!Box WLAN 3270 Manual

AVM FRITZ!WLAN Repeater N/G Manual

AVM FRITZ!Box WLAN 3370 Manual

English Edion

Installation

2FRITZ!Card PCI

FRITZ!Card PCI

This manual and the software it describes are protected by copyright. AVM grants the non-exclusive

right to use the software, which is supplied exclusively in what is known as object code format. The

licensee may create only one copy of the software, which may be used exclusively for backup use.

AVM reserves all rights that are not expressly granted to the licensee. Without previous approval in

writing, and except for in cases permitted by law, it is particularly prohibited to

copy, propagate or in any other manner make this documentation or this software publicly

accessible, or

process, disassemble, reverse engineer, translate, decompile or in any other manner open the

software and subsequently copy, propagate or make the software publicly accessible in any other

manner.

This documentation and software have been produced with all due care and checked for correctness in

accordance with the best available technology. AVM GmbH disclaims all liability and warranties,

whether express or implied, relating to the AVM product’s quality, performance or suitability for any

given purpose which deviates from the performance specifications contained in the product

description. The licensee bears all risk in regard to hazards and impairments of quality which may

arise in connection with the use of this product.

AVM will not be liable for damages arising directly or indirectly from the use of the manual or the

software, nor for incidental or consequential damages, except in case of intent or gross negligence.

AVM expressly disclaims all liability for the loss of or damage to hardware or software or data as a

result of direct or indirect errors or destruction and for any costs (including connection charges)

related to the documentation and the software and due to incorrect installations not performed by

AVM itself.

The information in this manual and the software are subject to change without notice for the purpose

of technical improvement.

We offer a manufacturer’s warranty for this original product. The conditions of this warranty are

contained in the WARRANTY.PDF file in the INFO folder on the product CD included with delivery.

Documentation release 07/2011

AVM in the Internet: www.avm.de/en

Trademarks: Unless otherwise indicated, all trademarks mentioned are legally protected trademarks

owned by AVM GmbH. This is especially true for product names and logos. Microsoft, Windows and the

Windows logo are trademarks owned by Microsoft Corporation in the USA and/or other countries.

Bluetooth is a trademark of Bluetooth SIG, Inc. licensed to AVM GmbH. All other product and company

names are trademarks of their respective owners.

AVM Audiovisuelles Marketing

und Computersysteme GmbH

Alt-Moabit 95

AVM Computersysteme

Vertriebs GmbH

Alt-Moabit 95

10559 Berlin 10559 Berlin

FRITZ!Card PCI – Contents 3

Contents

1Welcome 6

1.1 What Does FRITZ!Card PCI Include?. . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

1.2 Package Contents? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

1.3 Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

2 Installation 9

2.1 FRITZ!Card PCI Hardware Installation and Connection to ISDN. . . . . . .9

2.2 What Is Installed? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.3 Installing the Driver Software in Windows XP. . . . . . . . . . . . . . . . . . . .12

2.4 Installing the Driver Software in Windows Me . . . . . . . . . . . . . . . . . . . 13

2.5 Installing the Driver Software in Windows 2000 . . . . . . . . . . . . . . . . .15

2.6 Installing the Driver Software in Windows 98. . . . . . . . . . . . . . . . . . . .16

2.7 Installing the Communications Software FRITZ!. . . . . . . . . . . . . . . . . . 17

2.8 AVM ISDN CAPI Port Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . .18

2.9 Where to Find What After Installation . . . . . . . . . . . . . . . . . . . . . . . . . .19

2.10 Installing Individual Software Components . . . . . . . . . . . . . . . . . . . . 20

2.11 How to Perform an Update of the Driver Software . . . . . . . . . . . . . . . 20

3 Removing FRITZ!Card PCI 23

3.1 Removing Software in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

3.2 Removing Software in Windows Me and 98 . . . . . . . . . . . . . . . . . . . . .24

3.3 Removing Software in Windows 2000. . . . . . . . . . . . . . . . . . . . . . . . . .25

4 FRITZ!: Internet and ISDN Software 27

4.1 The Many Facets of FRITZ!. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

4.2 Blocking Numbers With ISDNWatch . . . . . . . . . . . . . . . . . . . . . . . . . . .29

4.3 Going Online with FRITZ!web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

4.4 Faxing with FRITZ!fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

4.5 MSNs for FRITZ! Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

4.6 ISDN and the Internet with Windows System Services . . . . . . . . . . . .33

4FRITZ!Card PCI – Contents

5 How FRITZ!Card PCI Works 35

5.1 FRITZ!Card PCI on the ISDN Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

5.2 How Does an ISDN-Controller Work? . . . . . . . . . . . . . . . . . . . . . . . . . . .37

5.3 Ready to Receive on Standby. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

6 Information, Updates and Support 42

6.1 Information Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

6.2 Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

6.3 Assistance from AVM Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Index 46

Declaration of CE Conformity 48

FRITZ!Card PCI – Typographical Conventions 5

Typographical Conventions

The following typographic conventions and symbols are

used in this manual to make reading easier and to empha-

size important information.

Highlighting

The table below explains the highlighting conventions used

in this manual.

Symbols

The following graphic symbols in the manual always appear

in connection with text printed in gray italics:

FRITZ! marks useful hints to assist you in working with the

product.

The hand indicates important instructions that must be

observed to avoid malfunctions.

Highlighting Function Example

Quotation marks Keys, buttons, icons,

tabs, menus,

commands

“Start / Programs” or

“Enter”

Capital letters Path and file names in

running text

SOFTWARE\INFO.PDF

or README.DOC

Pointed brackets Variables <CD-ROM drive>

Typewriter font Information to be typed

in using the keyboard

a:\setup

Gray italics Hints, instructions and

warnings, always

accompanied by a

symbol in the margin

... For more informa-

tion, see ...

Welcome

6FRITZ!Card PCI – 1 Welcome

1 Welcome

Welcome to the world of ISDN! This manual is your introduc-

tion to ISDN communication with FRITZ!Card PCI. It contains

important information about the scope of functions, opera-

tion and installation of your ISDN-Controller and the corre-

sponding software. The manual also tells you how to use

ISDN services and how to access the Internet.

1.1 What Does FRITZ!Card PCI Include?

FRITZ!Card PCI by AVM presents a communications package

which makes available the advantages of ISDN: high trans-

mission speed, fast connection, optimum line quality and

maximum operating reliability.

The FRITZ!Card PCI communications package consists of:

the AVM ISDN-Controller FRITZ!Card PCI with its associ-

ated driver software,

FRITZ!, the ISDN communications software

(See the FRITZ! manual in PDF format and section “The

Many Facets of FRITZ!” on page 28 for more informa-

tion.)

and the AVM system drivers AVM ISDN CAPI Port Driver,

AVM ISDN NDIS WAN CAPI Driver and the AVM ISDN TAPI

Services for CAPI.

For more information on the AVM system drivers, see

section “Going Online with FRITZ!web” on page 29 and

the corresponding Help files.

Package Contents?

FRITZ!Card PCI – 1 Welcome 7

1.2 Package Contents?

The box contains:

1 FRITZ!Card PCI

The ISDN-Controller FRITZ!Card PCI establishes the con-

nection between your computer and ISDN.

1 ISDN cable

With the ISDN cable provided, FRITZ!Card PCI is con-

nected to the ISDN socket.

1 FRITZ!Card PCI CD with

–driver software for FRITZ!Card PCI

–FRITZ!, the ISDN communications software

–AVM system drivers

–documentation for all enclosed AVM products

The CD_INFO.HTM file in the root directory of the instal-

lation CD describes the contentes of the CD.

1 FRITZ!Card PCI manual (which you’re reading now)

Documentation for the FRITZ!Card PCI ISDN-Controller

Installation Requirements

8FRITZ!Card PCI – 1 Welcome

1.3 Installation Requirements

In order to operate FRITZ!Card PCI, you must have the follow-

ing:

1 ISDN access

1 computer with an Intel Pentium II processor (or a com-

parable AMD processor), 64 MB RAM and a hardware

configuration suitable for the operating system.

Your computer must have a free PCI slot and a free inter-

rupt for this slot.

The operating system Microsoft Windows XP, Me, 2000

or Windows 98 must be installed.

To operate FRITZ!fon or other telephony software, you

must have a sound card and driver with full-duplex ca-

pability, and suitable sound input/output equipment

(such as a headset).

The “Stand-by” and “Remote Wake Up” functions are

available with the operating systems Windows XP, Me

and Windows 2000 if your computer is ACPI-capable

and the CAPI driver is installed. For more information

about the requirements for ACPI, see the section “Does

the Computer Support ACPI?” on page 40.

You can install FRITZ!Card PCI if your computer meets all of

these requirements.

FRITZ!Card PCI and the software supplied with it is designed

as a solution for stand-alone PCs, not for network operation.

They are designed to connect only one single PC to the ISDN

line.

Installation

FRITZ!Card PCI – 2 Installation 9

2 Installation

FRITZ!Card PCI can be installed in the operating systems

WindowsXP, WindowsMe, Windows2000 and Windows98.

In some operating systems the display of menus and folders

can be changed. The following instructions are based on the

standard installation of each operating system.

FRITZ!Card PCI is installed in two steps:

Physically installing the AVM ISDN-Controller

FRITZ!Card PCI in the computer and connecting it to

ISDN.

Installing the software components of FRITZ!Card PCI

using a joint installation program.

2.1 FRITZ!Card PCI Hardware Installation

and Connection to ISDN

Proceed as follows to install FRITZ!Card PCI and connect it to

ISDN.

1. Switch off your computer and any connected devices

and then unplug the power supply.

2. Loosen the screws of the computer housing and open

the computer.

3. Select a free PCI slot and remove the blanking plate

from the top end of the slot.

4. Insert the ISDN-Controller FRITZ!Card PCI into the slot,

connector strip first, until the card is positioned firmly.

How to insert the FRITZ!Card PCI is illustrated in the fig-

ure below:

FRITZ!Card PCI Hardware Installation and Connection to ISDN

10 FRITZ!Card PCI – 2 Installation

Inserting the FRITZ!Card PCI into the PCI slot

5. Screw the ISDN-Controller tightly to the top end of the

slot.

6. Close the computer, screw the housing back together,

and plug the power cable back into the socket.

7. Remove the enclosed ISDN cable from the package. The

ISDN cable has identical plugs fitted to both ends. In-

sert one plug into the socket of the ISDN-Controller.

8. Plug the other end of the ISDN cable into the ISDN out-

let.

Now the software components of FRITZ!Card PCI can be in-

stalled. Read the following sections for instructions.

What Is Installed?

FRITZ!Card PCI – 2 Installation 11

2.2 What Is Installed?

During the initial installation, the installation program sets

up the following software components:

the driver software for FRITZ!Card PCI

The driver software for the ISDN-Controller

FRITZ!Card PCI is loaded automatically when Windows

is started.

The exact steps taken to install the driver software dif-

fer among the operating systems Windows XP, Me, 98

and 2000. Read the section that describes the driver

software installation for your operating system.

the FRITZ! communications software

See the section “The Many Facets of FRITZ!” on page 28

for more information.

AVM ISDN CAPI Port Driver

See the section “ISDN and the Internet with Windows

System Services” on page 33 for more information.

the AVM ISDNWatch program, software for monitoring

ISDN activities

See the section “Blocking Numbers With ISDNWatch”

from page 29 for more information.

If you already have individual software components such as

FRITZ! installed, read the instructions in section “Installing

Individual Software Components” on page 20.

In the section “Where to Find What After Installation” on

page 19 you will find information about the locations of the

various software components on your computer after instal-

lation.

Once installation is complete, additional AVM system drivers

and software may be installed for online services (see the

section “ISDN and the Internet with Windows System Servic-

es” on page 33).

Installing the Driver Software in Windows XP

12 FRITZ!Card PCI – 2 Installation

2.3 Installing the Driver Software in

Windows XP

Administrator rights are required to install the driver soft-

ware in Windows XP Professional.

Once the FRITZ!Card PCI has been inserted in your computer,

proceed as follows:

1. Switch on your computer.

2. The driver software for the FRITZ!Card PCI is already

contained in the Windows XP operating system and is

installed automatically when the computer is started.

3. A message in the task bar indicates that FRITZ!Card PCI

was found and has been installed. This message disap-

pears after a few seconds.

Windows XP has detected new hardware

4. To check that the FRITZ!Card PCI installation was suc-

cessful, open the “Device Manager” by clicking through

“start / Control Panel / Performance and Maintenance /

System / Hardware / Device Manager”. Double-click

“Network adapters”. The list contains the entry “AVM

ISDN-Controller FRITZ!Card PCI”.

This concludes installation of the FRITZ!Card PCI drivers de-

livered with the hardware in Windows XP. FRITZ!Card PCI is

now ready for immediate operation.

To make sure that the latest version of these drivers is in-

stalled, it may be necessary to update the drivers with the

installation program included on the FRITZ!Card PCI installa-

tion CD:

1. Insert the FRITZ!Card PCI CD and run the program

SETUP.EXE in the WINDOWS.XP folder.

The installation program for FRITZ!Card PCI starts.

Installing the Driver Software in Windows Me

FRITZ!Card PCI – 2 Installation 13

2. In its sign-on window, select your language and click

“Continue”.

3. In the next dialog, select “Update” and confirm by click-

ing “Continue”.

4. In the next dialog Windows may indicate that you are

about to install software not digitally signed by Micro-

soft. This prompt depends on the driver signature op-

tions set on your computer. Answer the prompt with

“Continue Anyway”. Repeat this procedure in the next

dialog for the AVM ISDN NDIS WAN CAPI Driver.

5. The next window informs you that the drivers have been

updated successfully. Click “Finish” to end the installa-

tion.

6. Answer “No” in the next dialog so that your computer

will not be rebooted.

This concludes the update of the FRITZ!Card PCI driver soft-

ware.

In the next step, install the FRITZ! communications software.

For more information, see the section “Installing the Commu-

nications Software FRITZ!” on page 17.

2.4 Installing the Driver Software in

Windows Me

Once the FRITZ!Card PCI has been inserted in your computer,

proceed as follows:

1. Start the computer and then insert the FRITZ!Card PCI

CD.

2. The “Add New Hardware” wizard recognizes a new Plug

& Play device to be installed.

3. When asked: “What would you like to do?”, select the

option “Automatic search for a better driver (Recom-

mended).”

4. Select the entry <CD-ROM DRIVE>:\WINDOWS.ME\

FPCISET.INF in the list of entries found and confirm with

“OK”.

Installing the Driver Software in Windows Me

14 FRITZ!Card PCI – 2 Installation

List of drivers found

5. When the message “Windows has finished installing

the software selected that your new hardware device re-

quires.” appears, click “Finish”.

Next, the welcome window of the installation program

for the AVM ISDN-Controller FRITZ!Card PCI appears au-

tomatically.

6. Specify the folder in which the driver software is to be

installed on your computer.

7. As a final step of the driver software installation, a mes-

sage box is displayed showing the configuration of the

ISDN-Controller FRITZ!Card PCI.

Then a message that the FRITZ! communications software

can be installed appears. Continue with the section “Install-

ing the Communications Software FRITZ!” on page 17.

Windows Me includes an “ISDN Configuration Wizard”. This

Wizard can be used neither to install ISDN hardware and

software correctly, nor to set up an ISDN connection. It can

only be used to configure a previously installed AVM ISDN

NDIS WAN CAPI driver (one of the AVM system drivers).

Installing the Driver Software in Windows 2000

FRITZ!Card PCI – 2 Installation 15

2.5 Installing the Driver Software in

Windows 2000

Administrator rights are required to install the driver soft-

ware in Windows 2000.

Once the AVM ISDN-Controller FRITZ!Card PCI hardware has

been inserted in your computer, the next step is to install the

driver software for the ISDN-Controller. Proceed as follows:

1. Switch on your computer.

2. The “Found New Hardware Wizard” recognizes a new

Plug & Play device to be installed. Click “Next”.

3. In the next window, select the option “Search for a suit-

able driver for my device (recommended)” and confirm

your selection with “Next”.

4. In the next window, select the option “CD-ROM drives”

and confirm by clicking “Next”.

5. The program reports that a driver was found. Click

“Next” to install the driver.

6. In the next dialog Windows may indicate that you are

about to install software not digitally signed by Micro-

soft. This prompt depends on the driver signature op-

tions set on your computer. Answer the prompt with

“Yes”. Repeat this procedure in the next dialog for the

AVM ISDN NDIS WAN CAPI Driver.

7. Conclude the installation by clicking “Finish”.

Then a message that the FRITZ! communications software

can be installed appears. Continue with the section “Install-

ing the Communications Software FRITZ!” on page 17.

Installing the Driver Software in Windows 98

16 FRITZ!Card PCI – 2 Installation

2.6 Installing the Driver Software in

Windows 98

Once the AVM ISDN-Controller has been inserted in your

computer, turn your computer back on. Windows 98 auto-

matically detects that a new Plug and Play device is present:

the ISDN-Controller. The “Add/Remove Hardware Wizard” is

started.

Insert the FRITZ!Card PCI CD and follow the instructions on

the screen. Note the following:

1. When asked: “What do you want Windows to do?”, se-

lect the option “Search for the best driver for your de-

vice. (Recommended).”

2. When the program asks where the driver is located, ac-

tivate only the option “CD-ROM drive”.

Specifying the driver location in Windows 98

3. When the message “Windows has finished installing

the software selected that your new hardware device re-

quires.” appears, click “Finish”.

Next, the welcome window of the installation program

for the AVM ISDN-Controller FRITZ!Card PCI appears au-

tomatically.

4. Specify the folder in which the driver software is to be

installed on your computer.

Installing the Communications Software FRITZ!

FRITZ!Card PCI – 2 Installation 17

5. As a final step of the driver software installation, a mes-

sage box is displayed showing the configuration of the

ISDN-Controller FRITZ!Card PCI.

Once the driver software installation has been completed, a

message reports that the FRITZ! communications software

can be installed. For more information, read “Installing the

Communications Software FRITZ!” on page 17.

Windows 98 includes an “ISDN Configuration” wizard. This

Wizard can be used neither to install ISDN hardware and

software correctly, nor to set up an ISDN connection. It can

only be used to configure a previously installed AVM ISDN

NDIS WAN CAPI driver (one of the AVM system drivers).

2.7 Installing the Communications

Software FRITZ!

1. The welcome screen of the FRITZ! installation appears.

Click “Next”.

2. Specify the folder in which the FRITZ! communications

software is to be installed on your computer.

3. The next step is to specify the program folder for FRITZ!

in the Start menu.

4. The next dialog asks whether you would like to perform

a simple installation or an installation with configura-

tion.

Installation: The FRITZ! modules are installed with de-

fault settings in the specified folder. All program set-

tings can be changed in the individual FRITZ! modules

after installation. Please see the Online Help for instruc-

tions.

Installation with Configuration: A number of basic set-

tings can be made during installation, for example,

information for operation at a PBX.

AVM ISDN CAPI Port Driver Installation

18 FRITZ!Card PCI – 2 Installation

2.8 AVM ISDN CAPI Port Driver

Installation

Upon conclusion of the FRITZ! communications software in-

stallation, you can install the AVM ISDN CAPI Port Driver. A

window with four settings pages is displayed:

Modems

Select here the CAPI Port modems you would like to in-

stall, such as “AVM ISDN Internet (PPP over ISDN)” for a

connection to an Internet Service Provider using Win-

dows’ Dial-Up Networking. View information about the

individual modems by clicking a modem and then

pressing “F1”.

Port

On this settings page you can assign specific COM ports

to the virtual modems. If no special COM port settings

are required in your system, simply confirm the default

settings.

MSN

On this settings page you may separate the online

charges from the charges for voice connections. To use

this option, an MSN must be entered on the “MSN” set-

tings page. Online connections then will be charged to

this number.

AVM Test Connection / Fast Internet over ISDN

Define here whether two new connections should be

configured in Dial-Up Networking during installation of

the AVM ISDN CAPI Port Driver: AVM Fast Internet and

AVM Intranet. Dial-Up Networking must already be in-

stalled on your computer.

These connections are only designed to check that the

program functions properly. They cannot be used to es-

tablish a connection to the Internet.

This completes software installation for the FRITZ!Card PCI.

Restart your computer.

Errors During Installation: What to Do

FRITZ!Card PCI – 2 Installation 19

Errors During Installation: What to Do

If errors occurred during installation and the software com-

ponents of FRITZ!Card PCI were not installed correctly, pro-

ceed as follows:

1. Remove all of the installed FRITZ!Card PCI components

by following the instructions in the sections “Removing

Software in Windows XP” on page 23, “Removing Soft-

ware in Windows Me and 98” on page 24 or “Removing

Software in Windows 2000” on page 25, respectively.

2. Restart your computer.

3. Repeat the complete software installation.

If you want to install individual FRITZ!Card PCI software com-

ponents, please read the instructions in the section “Install-

ing Individual Software Components” on page 20.

2.9 Where to Find What After Installation

After installation with default settings you will find the soft-

ware components of FRITZ!Card PCI at the following loca-

tions:

The entry “AVM ISDN-Controller FRITZ!Card PCI” is included

in the Device Manager.

The FRITZ! modules are contained in the “FRITZ! ISDN and

Internet” icon on your desktop as well as in the “FRITZ!” pro-

gram group. For information on features and operation of the

FRITZ! modules, please see the chapter “FRITZ!: Internet and

ISDN Software” on page 27.

If you have installed the AVM ISDN CAPI Port Driver, a link to

the Help file for the ISDN CAPI Port Driver is created on your

desktop.

The ISDNWatch program is located in the “Startup” folder of

the Start menu. This program monitors and logs the B-chan-

nel activities of your FRITZ!Card PCI. The ISDNWatch icon in

the task bar indicates the operation status of the B channels

Installing Individual Software Components

20 FRITZ!Card PCI – 2 Installation

used by the ISDN-Controller. All connection charges accrued

are listed and compiled in the statistics. For details, see the

section “Blocking Numbers With ISDNWatch” on page 29.

2.10 Installing Individual Software

Components

Certain software components may already be installed on

your computer, such as FRITZ!, for example. In this case you

may want to install only certain individual components from

the product CD. You can do so as follows:

To install the FRITZ!Card PCI driver software, open the

README.DOC file in the folder named for your

<OPERATING SYSTEM> on the CD, and follow the instruc-

tions it contains.

To install the FRITZ! communications software, run the

program file SETUP.EXE in the folder SOFTWARE/FRITZ!

on the installation CD.

The AVM ISDN CAPI Port Driver is installed using the

SETUP.EXE file located in the SOFTWARE\CAPIPORT\

CAPIPORT.<OPERATING SYSTEM>\<LANGUAGE> folder on

the CD.

The CD_INFO.HTM file in the root directory of the

FRITZ!Card PCI CD lists the contents of the CD.

2.11 How to Perform an Update of the

Driver Software

AVM continuously extends the functionality of the driver

software for your FRITZ!Card PCI. To ensure that your installa-

tion of FRITZ!Card PCI is always up to date, you should install

new driver software whenever new drivers are made avail-

able. To do so, proceed as follows:

1. Open the following Internet page:

www.avm.de/en/download

How to Perform an Update of the Driver Software

FRITZ!Card PCI – 2 Installation 21

2. Select the category

–Product Group: Other products

–Product: FRITZ!Card PCI

–Operating system: the operating system on your

computer.

–Please choose your language

3. Click the “Search downloads” button. The updates

found are displayed on the screen.

Search results for new driver software for the FRITZ!Card PCI

4. Start downloading an update by clicking the “Start

download” button.

5. In the “File Download” window, click the “Save” button

and then click “OK”.

6. In the next window, enter the folder in which the update

file is to be saved on your computer.

7. Confirm with “Save”. The file will be downloaded to

your computer.

8. Now go to the folder in which you saved the update file

and double-click the file name to open it.

9. Confirm the installation in the next window by clicking

“Yes” and then click “Next” in the AVM window of

FRITZ!Card PCI.

How to Perform an Update of the Driver Software

22 FRITZ!Card PCI – 2 Installation

10. Then specify the folder in which the latest driver soft-

ware is to be saved on your computer and confirm by

clicking “Next”.

11. The welcome window of the installation program ap-

pears. Click “Continue”.

12. In next dialog, select “Update” and once again “Con-

tinue”.

13. In Windows XP and Windows 2000, Windows may indi-

cate that you are about to install software not digitally

signed by Microsoft. This prompt depends on the driver

signature options set on your computer.

Answer the prompt with “Continue Anyway” in

Windows XP or with “Yes” in Windows 2000. Repeat

this procedure in the next dialog for the AVM ISDN NDIS

WAN CAPI Driver.

14. An information window appears announcing that the

update has been concluded successfully. Confirm with

“Finish”.

15. Restart your computer when prompted to do so.

This concludes the update of the driver software.

Removing FRITZ!Card PCI

FRITZ!Card PCI – 3 Removing FRITZ!Card PCI 23

3 Removing FRITZ!Card PCI

The steps required to remove the software vary depending

on your computer’s operating system. See the section below

that describes uninstallation in your operating system.

3.1 Removing Software in Windows XP

When the FRITZ!Card PCI hardware is removed from the com-

puter, the driver software is deactivated automatically. It is

thus not necessary to remove the software.

If you would like to remove the driver software, proceed as

follows:

The driver can only be uninstalled when FRITZ!Card PCI is still

physically present in the computer. After the hardware has

been removed from the PCI slot, the corresponding entry in the

Device Manager is no longer visible.

1. Open the “Device Manager” by clicking through “Start /

Control Panel / Performance and Maintenance / System

/ Hardware / Device Manager”.

2. Double-click “Network adapters”.

3. Select from the list the entry “AVM ISDN-Controller

FRITZ!Card PCI”.

4. Select “Action / Uninstall”.

5. Acknowledge the message by clicking “OK”.

This completes uninstallation of the driver software.

Proceed as follows to remove the FRITZ! communications

software and the system driver(s):

1. Click the “Add/Remove Programs” icon in the “Start /

Control Panel”.

2. Make sure that the “Change or Remove Programs” but-

ton is selected in the column at left.

Removing Software in Windows Me and 98

24 FRITZ!Card PCI – 3 Removing FRITZ!Card PCI

If the FRITZ! communications software and the AVM CAPI

Port driver are installed on your system, then they both

appear in the list of “Currently installed programs”:

–AVM FRITZ!

–AVM ISDN CAPI Port

3. Select the software component you want to remove.

4. Click the “Change/Remove” button. All of the selected

component’s files and settings are deleted from your

computer.

Repeat this process as necessary to remove another soft-

ware component of FRITZ!Card PCI.

This completes uninstallation of the selected component.

3.2 Removing Software in Windows Me

and 98

Proceed as follows to completely or partially uninstall

FRITZ!Card PCI:

1. Select “Start / Settings / Control Panel”, then double-

click the “Add/Remove Programs” icon.

2. The components of FRITZ!Card PCI are found in the list

of installed software. They appear in the list as follows:

–AVM FRITZ!

–AVM ISDN CAPI Port

–AVM ISDN-Controller FRITZ!Card PCI

3. Select the components to be removed.

4. Click the “Add/Remove...” button. The uninstall pro-

gram is started. All of the selected component’s files

and settings are deleted from your computer.

Repeat this process as necessary to remove another soft-

ware component of FRITZ!Card PCI.

Removing Software in Windows 2000

FRITZ!Card PCI – 3 Removing FRITZ!Card PCI 25

5. Restart your computer.

Rebooting the computer concludes the uninstallation.

3.3 Removing Software in Windows 2000

Proceed as follows to remove the FRITZ!Card PCI driver soft-

ware in Windows 2000:

1. Select “Start / Settings / Control Panel”, then double-

click the “Add/Remove Hardware” icon.

2. The Add/Remove Hardware Wizard is started. Click

“Next”.

3. Select the “Uninstall/Unplug a device” option in the fol-

lowing dialog and click “Next”.

4. Then select the “Uninstall a device” option. Confirm by

clicking “Next”.

5. Select the entry “AVM ISDN-Controller FRITZ!Card PCI”

in the following list and confirm with “Next”.

6. Confirm the uninstallation by activating the option “Yes,

I want to uninstall this device” and click “Next”.

7. As a final step, click “Finish”.

This completes uninstallation of the FRITZ!Card PCI driver

software.

Proceed as follows to remove the FRITZ! communications

software and the system driver:

1. Select “Start / Settings / Control Panel”, then double-

click the “Add/Remove Programs” icon.

2. Make sure that the “Change or Remove Programs” but-

ton is selected in the column at left.

If the FRITZ! communications software and the AVM CAPI

Port driver are installed on your system, then they both

appear in the list of “Currently installed programs”:

–AVM FRITZ!

–AVM ISDN CAPI Port

Removing Software in Windows 2000

26 FRITZ!Card PCI – 3 Removing FRITZ!Card PCI

3. Select the software component you want to remove.

4. Click the “Change/Remove” button. All of the selected

component’s files and settings are deleted from your

computer.

Repeat this process as necessary to remove another soft-

ware component of FRITZ!Card PCI.

This completes uninstallation of the selected component.

FRITZ!: Internet and ISDN Software

FRITZ!Card – 4 FRITZ!: Internet and ISDN Software 27

4 FRITZ!: Internet and ISDN

Software

FRITZ! is the gateway to the entire world of ISDN communica-

tion: surfing the Internet, sending faxes, transmitting data and

much more. This software grants you freedom of connectivity,

allowing communication not only with remote partners

equipped with an ISDN line, but also connections to analog

lines. The following diagram shows some of the implementa-

tions FRITZ! and your ISDN-Controller make possible.

Internet and ISDN with FRITZ!

Computer with FRITZ!Card

Surfing the Web

Exchanging e-mail

Sending faxes

Exchanging files Making phone calls

ISDN

The Many Facets of FRITZ!

28 FRITZ!Card – 4 FRITZ!: Internet and ISDN Software

4.1 The Many Facets of FRITZ!

FRITZ! consists of the following modules:

The module FRITZ!web allows the user to dial into the Internet

simply and directly. Thanks to channel bundling and data

compression, Internet connections with extremely high data

transmission speeds can be established. The option of auto-

matically clearing down idle connections saves connection

costs if you are charged by connection up-time.

With FRITZ!fax you can send and receive faxes in accordance

with the G3 fax standard (analog fax). You can send fax docu-

ments directly from your text processing program. FRITZ!fax can

also be used to poll fax servers, and can be operated as a fax

polling server itself.

With FRITZ!fon plus a full-duplex sound card and a headset

or other speech input/output device, telephone conversa-

tions can be conducted directly from your PC—with conve-

nient phone book management and a notes function. Three

parties can be connected in a conference call. You can use

short messaging service via SMS centers to send SMS to

terrestrial lines. FRITZ!fon includes an answering machine.

Different messages can be configured for specific numbers,

callers and times of day.

Using the ISDN file manager FRITZ!data, files can be transferred

quickly and securely, and your computer can be configured to

receive files from outside callers. Access rights to your files can

be defined individually for each user.

In the FRITZ! Address Book you can save all the information

needed to dial up connections with all FRITZ! modules. The Ad-

dress Book can be opened from any FRITZ! module.

For comprehensive information about FRITZ!, see the Online

Help.

Blocking Numbers With ISDNWatch

FRITZ!Card – 4 FRITZ!: Internet and ISDN Software 29

4.2 Blocking Numbers With ISDNWatch

ISDNWatch is a program that supports you by monitoring your

ISDN connections.

Besides displaying the B-channel activities and the option

of logging all ISDN connections, ISDNWatch also offers a

number filter.

With the ISDNWatch number filter you can block individual

numbers or whole groups of numbers for all incoming and out-

going connections to and from your computer. For instance,

you can block foreign numbers, long-distance numbers or cost-

ly service numbers. By blocking expensive service numbers

you can prevent web dialers from establishing costly connec-

tions from your computer.

For more information about the number filter and configura-

tion instructions, see the ISDNWatch Online Help.

4.3 Going Online with FRITZ!web

With FRITZ!Card PCI and the FRITZ!web module you can go on-

line fast for easy surfing. You can explore the World Wide Web,

exchange e-mail or enter chat rooms.

A Wizard simplifies access to the Internet and helps you to

manage your Internet connections and settings:

Select the “Connect to the Internet” button in the wiz-

ard and open a web browser to establish a connection

to the Internet using the pre-configured Internet con-

nection.

Click “Manage Internet Connections” to go to the dialog

for creating and editing Internet connections and

schedules.

Click “Edit Settings” to open the settings of FRITZ!web.

Here you can make general settings for FRITZ!web and

settings that are valid for all Internet connections.

Custom settings for individual Internet connections can

be made with the “Edit Connection / Advanced Settings”

command.

Channel Bundling

30 FRITZ!Card – 4 FRITZ!: Internet and ISDN Software

Channel Bundling

Channel bundling allows data to be transmitted from the Inter-

net using both channels. With this feature data can be down-

loaded more quickly, but transmission costs are accrued for

both channels. You can activate the second channel manually

or have it switched on automatically for high data loads. The

second channel can be released for incoming calls to other

FRITZ! modules so that you can be reached even when channel

bundling is active.

Internet Sharing

With the “Internet Sharing” feature, every computer in a net-

work can connect to the Internet via FRITZ!web.

Clearing Idle Connections Automatically

In the FRITZ!web settings you can specify how many seconds

the line is allowed to remain idle before the existing connec-

tion to the Internet is automatically cleared down. An example:

Suppose you have loaded a Web page in your browser. While

you are reading, no further data is requested over the Internet

connection. After the delay you have specified in the settings,

FRITZ!web hangs up the idle connection. Now you can continue

reading the Internet page without accruing any further charges.

The connection is not re-established until you click a link or en-

ter another URL. Thanks to FRITZ!web’s fast dial-up, you will

hardly notice that the connection is being restored.

See the Online Help for detailed information about all features

and operation of FRITZ!web.

4.4 Faxing with FRITZ!fax

With FRITZ!fax you can send, receive and poll faxes. You can

send fax documents directly from your text processing pro-

gram. Existing files can be sent quickly and easily using the

FRITZ!fax Wizard (available in version 3.04 and above).

Sending a Fax

FRITZ!Card – 4 FRITZ!: Internet and ISDN Software 31

Sending a Fax

The “FRITZ!fax” printer is configured during the FRITZ!Card in-

stallation. Fax documents can be created in text processing

programs:

1. With a Windows application, open or create a document

to send as a fax.

2. Enter the print command in your program, select

FRITZ!fax as your printer and confirm with “OK”.

3. The FRITZ!fax window is displayed. Enter here the fax

number of the recipient and start transmission.

Receiving a Fax

In order to receive incoming faxes, your computer must be

switched on with FRITZ!fax active.

Enter the MSN for fax reception in the settings on the “ISDN”

page. Disable the option “Answer all incoming fax calls” to

prevent FRITZ!fax from answering incoming voice calls.

Received faxes are signaled by an icon in the taskbar and/or by

a message box. Specify the desired type of notification on the

“Notification” page in the“Fax settings”.

Testing FRITZ!fax

Dial the fax number (MSN) assigned for FRITZ!fax on a

telephone. If you hear a fax tone in your telephone

headset, FRITZ!fax has answered the call and is ready to

receive incoming faxes.

Compose a short test fax and send it to your telephone

number. Pick up the handset. If you hear a fax tone in

your telephone handset, then FRITZ!fax is ready to

transmit your outgoing faxes.

Fax Polling

When you poll a fax server, you call a remote fax machine using

FRITZ!fax to request that it send the desired fax.

Managing Faxes

32 FRITZ!Card – 4 FRITZ!: Internet and ISDN Software

The caller pays the costs accrued by a fax polling transmission.

This is especially important to remember when you call premi-

um numbers.

To start fax polling, select the “Start fax polling” button. A “Fax

Polling” window opens. Enter the fax polling number and con-

firm it with “OK”.

Managing Faxes

All faxes sent and received with FRITZ!fax are logged in the Jour-

nal. Even cancelled transmissions are displayed here. The

Journal contains detailed information about each fax, including

the date and time of transmission, the number of the recipient,

the number of pages, the cost of transmission and the trans-

mission status (for example, “Sent”).

Journal with received and sent faxes

New faxes that have not been read yet are designated in the

Journal by a star.

4.5 MSNs for FRITZ! Modules

To receive fax and data calls with FRITZ!, it is not necessary to

assign distinct Multiple Subscriber Numbers (MSNs) to

FRITZ!data and FRITZ!fax , since FRITZ!fax answers calls with the

service indicator for “voice” telephony, while FRITZ!data re-

sponds only to calls with the “data” service indicator.

FRITZ!fax and FRITZ!fon, on the other hand, both use the

“voice” indicator. If you want these modules to respond to calls

meant for them, you must assign distinct MSNs for call accep-

tance to FRITZ!fax and FRITZ!fon, and to any telephones or fax

machines connected to analog extensions. Specify the settings

on the “ISDN” settings page of the respective modules.

ISDN and the Internet with Windows System Services

FRITZ!Card – 4 FRITZ!: Internet and ISDN Software 33

4.6 ISDN and the Internet with Windows

System Services

As an alternative to FRITZ!, you can use Windows Systems Ser-

vices for Internet access and faxing. For this you need the AVM

system drivers ISDN NDIS WAN CAPI Driver, ISDN CAPI Port

Driver and ISDN TAPI Services for CAPI.

During the FRITZ! installation you can specify whether you

want to add FRITZ!web to the Startup group. If you select this

option, FRITZ!web is used for every connection to the Inter-

net. If you want to the Windows system drivers to connect to

the Internet, you must first exit FRITZ!web or remove it from

the Startup group.

Internet Connections Using the AVM NDIS WAN

CAPI Driver

The AVM NDIS WAN CAPI Driver is automatically installed along

with the operating system in Windows XP and 2000. The Dial-

Up Networking connection for the NDIS WAN CAPI Driver is lo-

cated in the “Network Connections” area of the Windows Con-

trol Panel.

Dial-Up Networking via the AVM ISDN NDIS WAN CAPI Driver in the

Network Connections

The TAPI Application Windows XP Fax Service

34 FRITZ!Card – 4 FRITZ!: Internet and ISDN Software

To establish an Internet connection using the AVM NDIS WAN

CAPI Driver, double-click the entry.

The TAPI Application Windows XP Fax Service

TAPI (Telephony Application Programming Interface) is a tele-

phony interface by Microsoft which allows telephony programs

to be controlled from within the Windows operating system.

Using AVM ISDN TAPI Services for CAPI you can make tele-

phone calls, control voice mail systems and use Windows XP

fax service.

To use the Windows XP Fax service, make sure to follow this se-

quence: Install Windows XP fax service first, and then AVM

ISDN TAPI Services for CAPI.

FRITZ!Card PCI as a Virtual Modem

The AVM ISDN CAPI Port Driver allows you to use an ISDN-Con-

troller as if it were a modem.

The ISDN CAPI Port Driver generates a number of virtual mo-

dems in your system. The virtual modems are pre-configured

so that they can be used immediately in most conventional im-

plementations without any further configuration required.

The modem settings can be customized using AT commands.

For detailed information about configuration and operation of

the AVM system drivers, see the Help files for the system driv-

ers on the FRITZ!Card PCI CD.

How FRITZ!Card PCI Works

FRITZ!Card PCI – 5 How FRITZ!Card PCI Works 35

5 How FRITZ!Card PCI Works

This chapter provides basic information about FRITZ!Card PCI

on the ISDN line and the way an ISDN-Controller functions.

5.1 FRITZ!Card PCI on the ISDN Line

When your ISDN access is configured, the ISDN provider in-

stalls a network terminator (NT) first. An NT usually is

equipped with two ISDN sockets, each of which is an exter-

nal S0 interface.

In most cases an ISDN PBX with analog extensions is con-

nected to one ISDN socket of the NT and a digital terminal

device to the other: in this case, the ISDN-Controller. Analog

terminal devices such as telephones, answering machines

and G3 fax machines are connected to the PBX extensions.

The connected devices are addressed through distinct tele-

phone numbers. These telephone numbers are referred to in

the terminology of ISDN as Multiple Subscriber Numbers

(MSNs). Each ISDN line is equipped with several MSNs.

If a PBX is connected to one of the ISDN sockets and your

computer with FRITZ!Card PCI to the other, additional ISDN

sockets are required to connect any other ISDN terminal de-

vices like an ISDN telephone (see the gray area in the figure

below).

FRITZ!Card PCI on the ISDN Line

36 FRITZ!Card PCI – 5 How FRITZ!Card PCI Works

Typical configuration of a point-to-multipoint ISDN line

Some PBX systems provide both analog and digital exten-

sions. ISDN terminal devices may be connected directly to

these digital extensions. Digital extensions are also known

as “internal S0 interfaces”. These connections are an alter-

native to external S0 interfaces.

No matter which interface your FRITZ!Card PCI is connected

to, an internal or an external S0 interface, the terminal de-

vice is not the ISDN-Controller FRITZ!Card PCI, but rather the

ISDN software on your PC: for instance, the FRITZ! modules

FRITZ!data and FRITZ!fax.

Whenever a call arrives on your ISDN line, it is necessary to

decide who will answer it: a FRITZ! module, the ISDN tele-

phone, or the PBX. For incoming calls, a service indicator is

transmitted first. This service indicator distinguishes be-

tween data calls and fax calls, for instance. For incoming an-

alog calls no such differentiation is possible: telephone calls

and G3 (analog) faxes are both designated by the “voice”

service indicator. In order to route such calls correctly, differ-

ent MSNs must be assigned to the different terminal devices

or FRITZ! modules. See the section “MSNs for FRITZ! Mod-

ules” on page 32 for more information.

Analog phone with

answering machine

ISDN phone

Fax

Cordless

phone

PBX

with analog

extensions

Computer with

FRITZ!Card

How Does an ISDN-Controller Work?

FRITZ!Card PCI – 5 How FRITZ!Card PCI Works 37

5.2 How Does an ISDN-Controller Work?

An ISDN-Controller serves as the connection between ISDN

and your computer. The ISDN cable supplied connects to the

S0 bus and thus to the local exchange of the telephone net-

work.

Any telecommunication service, for instance Internet, Fax G3

or telephony, is implemented using “protocols”. These pro-

tocols stipulate the procedures used for data transmission

between the subscribers. They ensure smooth communica-

tion and adjust such parameters as transfer speed and data

compression during transmission. Both communications

partners must support the protocol to be implemented, for

example T.30 for G3 fax or HDLC transparent for the Internet.

The driver software for the ISDN-Controller FRITZ!Card PCI

must support the right parameters for every connection and

pass them on in real-time to both local applications and the

remote station. Transfer to the communications software

takes place in the computer via the COMMON-ISDN-API inter-

face, CAPI for short. CAPI establishes the connection be-

tween the ISDN-Controller and the installed applications like

FRITZ!. The driver software for the ISDN-Controller

FRITZ!Card PCI thus is also known as the CAPI driver.

FRITZ!Card PCI has a special CAPI driver for each operating

system supported; the applications work identically and

therefore can be used universally with CAPI 2.0. The modules

of the FRITZ! communications software are also based on

CAPI 2.0, as are a number of programs by other manufactur-

ers. AVM provides the system drivers AVM ISDN CAPI Port

Driver and ISDN NDIS WAN CAPI Driver for programs that re-

quire a modem or a network adapter.

Functions of the Driver Software

38 FRITZ!Card PCI – 5 How FRITZ!Card PCI Works

The following diagram illustrates how the individual compo-

nents of FRITZ!Card PCI interact:

Functional diagram of FRITZ!Card PCI

Functions of the Driver Software

A basic-rate ISDN line is equipped with three channels: two

B channels and one D channel. The B channels are used for

data transmission such as faxes. The program, e.g., FRITZ!fax

or FRITZ!data, uses the D channel to communicate with the

digital exchange. Among the information transferred via this

channel are connection charges. The driver software pro-

cesses the D-channel protocol of the ISDN line and puts all

required B-channel protocols (X.75, HDLC, etc.) at the dispos-

al of the applications. CAPI 2.0 also provides SoftCompres-

sion X75/V42bis, SoftModem and SoftFax G3.

COMMON-ISDN-API 2.0

FRITZ!Card PCI

B-channel protocols (digital):

X.75, HDLC transparent,

V.110, V.120, T.90, ISO 8208 (X.25)

AVM

NDIS

WAN

CAPI

Driver

AVM

ISDN

CAPI

Port

Driver

FRITZ!data

FRITZ!fax

FRITZ!fon

CAPI

SoftFax G3

C A P I

CAPI

SoftModem

V32

Online software

Other ISDN software

based on CAPI

CAPI Soft-

Compression

X75/V42bis

FRITZ!web

AVM

ISDN

TAPI

Services

for CAPI

Internet Service Provider

and applications like

Exchange/

Explorer/Browser/Outlook

CAPI SoftCompression X75/V42bis

FRITZ!Card PCI – 5 How FRITZ!Card PCI Works 39

CAPI SoftCompression X75/V42bis

The driver software for the ISDN-Controller FRITZ!Card PCI

supports data compression as per V.42bis for X.75 connec-

tions in accordance with the CAPI standard. Connection

times and costs can be reduced considerably with this type

of data compression. Data compression is activated or deac-

tivated at the request of an ISDN application such as

FRITZ!data.

CAPI SoftFax G3

The driver software allows FRITZ!Card PCI to be used with all

CAPI-based Windows fax applications. FRITZ!Card PCI sup-

ports transmission and reception of faxes at a rate of up to

14,400 bit/s. The ISDN-Controller FRITZ!Card PCI sends and

receives like a G3 fax machine.

CAPI SoftModem V32bis

FRITZ!Card PCI also provides the CAPI SoftModem V32bis

feature. On the basis of this modem emulation, it is possible

to connect from an ISDN access to any analog remote party

with a modem connected to the telephone network.

5.3 Ready to Receive on Standby

If your computer supports ACPI (Advanced Configuration

Power Interface), you can take advantage of the energy-sav-

ing features of standby and hibernation.

In standby mode incoming calls can “wake” the computer so

that the voice message or fax can be accepted. Once the call

has been completed, the computer returns to standby mode.

This mode can only be used when a corresponding program

is started, such as FRITZ!, and if the computer supports APCI.

Incoming calls and faxes cannot be accepted in hibernation

mode!

Standby and hibernation differ in the following ways:

Does the Computer Support ACPI?

40 FRITZ!Card PCI – 5 How FRITZ!Card PCI Works

Standby: all devices that consume large amounts of en-

ergy are turned off, such as the monitor, hard disks and

other devices.

Hibernation: also stores the contents of main memory

to the hard disk. In this condition energy consumption

is even lower than on standby.

Does the Computer Support ACPI?

Use the following checklist to determine whether your com-

puter supports ACPI:

You work with Windows XP, Me or 2000.

Windows XP: ACPI-capable components are listed un-

der “System devices” on the “Device Manager” settings

page (“Start / Control Panel / Performance and Mainte-

nance / System / Hardware”).

Windows Me: ACPI-capable components are listed un-

der “System devices” on the “Device Manager” settings

page (“Start / Settings / Control Panel / System”).

Windows 2000: ACPI-capable components are listed

under “System devices”, accessed by clicking the “De-

vice Manager” button on the “Hardware” settings page

(“Start / Settings / Control Panel / System”).

The command “Stand by” appears along with “Hiber-

nate” in the “Shut Down” window, opened through the

“Start” menu.

If your computer is to remain ready to receive incoming

calls, hibernation must be available on the computer

but deactivated.

All of the devices installed on your computer support

ACPI.

One single component installed on the computer that

does not support APCI can make it impossible to use

standby or hibernation.

Always Prepared with ”Remote Wake Up”

FRITZ!Card PCI – 5 How FRITZ!Card PCI Works 41

For more information on ACPI, see Windows Help, or the doc-

umentation on the FRITZ!Card PCI CD in the SOFTWARE\INFO

folder or the manuals for your computer and motherboard.

Always Prepared with ”Remote Wake Up”

Please note the following to keep FRITZ!Card PCI and FRITZ!

ready to receive at all times in standby operation.

Deactivate the “Hibernation” option. The “Remote

Wake Up over ISDN” command is not available when

the system is hibernating.

For the computer to be able to accept incoming calls an

faxes, a relevant ISDN application must be started, for

instance FRITZ!fax.

If you operate FRITZ!Card PCI at a PBX with an internal

S0 bus, it may not make sense to use standby. Some

PBX systems constantly interrupt standby operation

with internal signals. In such a case, connect your

FRITZ!Card PCI directly to the S0 bus.

The computer will be “woken up” when FRITZ!Card PCI re-

ceives information about an incoming call during standby

(hence the name “Remote Wake Up”). The program checks

the service indicator and phone number of the incoming call;

if a suitable program is active, the call will be accepted.

Depending on the power options set, the computer may re-

turn to standby after checking the call parameters.

Information, Updates and Support

42 FRITZ!Card PCI – 6 Information, Updates and Support

6 Information, Updates and

Support

AVM provides numerous sources of information to assist you

if any questions or problems arise. Whether manuals, up-

dates or support – here you will find the important informa-

tion you need.

In many cases problems which arise during operation can be

resolved by installing the current Microsoft Service Pack for

your operating system. The current service pack can be ob-

tained directly from Microsoft.

6.1 Information Sources

To take advantage of all commands and features of your

FRITZ!Card PCI consult the following information resources:

Documentation

The following documentation is provided for all components

of FRITZ!Card PCI:

Readme on the AVM ISDN-Controller FRITZ!Card PCI in

the “AVM” program group: The Readme file contains

current information which was not yet available at the

time the manual was printed.

In Windows XP and 2000, the current Readme file for

FRITZ!Card PCI can be found on the FRITZ!Card PCI CD in

the WINDOWS.XP or WINDOWS.2K folder, respectively.

Help files for the AVM system drivers: If you install an AVM

system driver, such as the CAPI Port Driver, a shortcut to

the corresponding Help file is created on your desktop.

The Help files can also be found in the folders SOFTWARE\

CAPIPORT\CAPIPORT.<OPERATING SYSTEM> on the CD.

Help for FRITZ!: In all FRITZ! modules you can open the

detailed Online Help by pressing “F1” or clicking the

“Help” button.

Internet

FRITZ!Card PCI – 6 Information, Updates and Support 43

The FRITZ! manual: The manual is saved in PDF format

in the SOFTWARE\INFO folder on the CD. If you need to

install the Acrobat Reader to read the PDF file, you can

do so using the installation program included in the

SOFTWARE\INFO folder on the CD.

Internet

AVM provides comprehensive information in the Internet. En-

ter the following address:

www.avm.de/en

The “Products” category provides detailed information about

all AVM products as well as announcements of new products

and product versions.

6.2 Updates

New driver software and software updates for your

FRITZ!Card PCI are available for downloading free of charge

from AVM’s Internet site or the AVM Data Call Center (ADC).

Internet

To download new driver software for FRITZ!Card PCI from the

Internet, please enter the following URL:

www.avm.de/en/download

For information about how to download current driver soft-

ware for your FRITZ!Card PCI and perform an update, see the

section “How to Perform an Update of the Driver Software”

on page 20.

The AVM FTP server can also be used to download current

driver software. The download area of the FTP server can be

accessed by clicking the “FTP Server” link or entering the fol-

lowing address:

www.avm.de/ftp

AVM Data Call Center (ADC)

44 FRITZ!Card PCI – 6 Information, Updates and Support

AVM Data Call Center (ADC)

All programs and drivers available on AVM’s Internet site can

also be downloaded from the AVM Data Call Center (ADC).

You can reach the AVM Data Call Center with FRITZ!data

using the IDtrans Protocol at the number:

+49 (0)30 / 39 98 43 00

For faster file transfer, enable the options “2-channel

transfer” and “data compression”.

or with the FTP protocol at the URL:

ftp.avm.de

Select the desired update files and copy them to your com-

puter. For information about how to perform the update, see

page 20.

6.3 Assistance from AVM Support

Please use the information sources described above before

contacting the support.

For direct assistance, AVM Support is available to provide

help when problems arise, during installation and your first

steps in operating FRITZ!Card PCI.

The support desk can be reached by e-mail or by fax. AVM

Support then will contact you to assist in resolving your prob-

lem. You will receive an e-mail.

Should problems establishing connections to remote sites

arise, please try to establish a test connection to the AVM

Data Call Center (ADC) before contacting support. See the

section “The Many Facets of FRITZ!” on page 28 for more in-

formation. As the ADC receives a great number of calls,

please try several times if the line is busy. In the case of an

error, write down the exact wording of the error message.

Support requires this information to rectify the error.

Support by E-mail

FRITZ!Card PCI – 6 Information, Updates and Support 45

Support by E-mail

Support requests can be sent to AVM by e-mail. Please use

the support request form on the AVM Internet pages at:

http://www.avm.de/en/service/support/

The following information should be included:

An e-mail address or fax number at which you can be

reached.

Personal data like your name and address.

The operating system you are using, such as

Windows XP or Windows Me.

Is your ISDN-Controller FRITZ!Card PCI operating on a

PBX line?

At what step of the installation or in which FRITZ! appli-

cation does an error message appear? What is the exact

wording of the message?

Which software are you having problems with? What is

the exact wording of the message?

Fill out the form and send it to AVM support by clicking the

“Send” button. The support team will be able to assist you in

resolving the problem to your satisfaction.

46 FRITZ!Card – Index

Index

ACPI 40

administrator rights 12, 15

Advanced Configuration Power

Interface 39

AT commands 34

AVM Data Call Center (ADC) 44

AVM ISDN TAPI Services for CAPI 34

AVM support 42

CAPI Port modems 18

CAPI SoftCompression 39

CAPI SoftFax 39

CAPI SoftModem 39

Channel Bundling 30

data compression 39

declaration of conformity 48

dial-up networking 33

disconnecting automatically 30

downloading driver software 20

driver signature options 13, 15, 22

driver software download 20

driver software for FRITZ!Card 37, 38

fax

polling 31

Fax Journal 32

FRITZ! 28

FRITZ! Address Book 28

FRITZ! communications software 11,

FRITZ! modules 28

FRITZ!Card 6

FRITZ!Card communications package 6

FRITZ!data 28

FRITZ!fax 30

FRITZ!fax Wizard 30

FRITZ!fon 28

FRITZ!web 29

FRITZ!web Assistant 29

hibernation 40

information 42

installation

communications software 17

errors 19

in Windows 2000 15

in Windows 98 16

in Windows Me 13

in Windows XP 12

individual software

components 20

installation prerequisites 8

Internet

with FRITZ!web 29

Internet sharing 30

MSNs for FRITZ! modules 32

multiple subscriber numbers 35

package contents 7

PBX 35

PCI slot 9

physically installing FRITZ!Card PCI 9

FRITZ!Card – Index 47

Remote Wake Up 41

removing driver software

in Windows 2000 25

in Windows Me and 98 24

in Windows XP 23

S0 interface 35

service indicator 36

software components 11

standby 40

support 42, 44

TAPI 34

test FRITZ!fax 31

updates

informational message 43

performing 20

updating the driver software 20

virtual modem 34

Windows XP fax service 34

48 FRITZ!Card PCI – Declaration of CE Conformity

Declaration of CE Conformity

herewith declares that the product

complies with the following directives:

The following norms were consulted to assess conformity:

EN 60950-1:2011

EN 55022:05.2008

EN 55024:10.2003

The CE symbol confirms that this product conforms with the

above mentioned norms and regulations.

The manufacturer AVM GmbH

Address Alt-Moabit 95

D-10559 Berlin

Product FRITZ!Card PCI

Type ISDN-Controller

1999/5/EC R&TTE Directive:

Radio and Telecommunication Terminal

Equipment

2009/125/EC Eco-design Requirements for Energy-

using Products

Berlin, 15-7-2011 Peter Faxel, Technical Director

Table of Contents

AVM Fritz Card PCI V2.1 User Manual

Related Manuals