Title
Legal Notes
Contents
Typographical Conventions
1 Welcome to FRITZ!Card
2 Installing FRITZ!Card USB v2.1
3 FRITZ!: Internet and ISDN Software
4 How Does Work FRITZ!Card
5 Support
- 5.1 Information and Updates
- 5.2 Assistance from FRITZ!Card Suppport
Index
Declaration of CE-Conformity

AVM RITZ!Card USB V2.1 User Manual

Displayed below is the user manual for RITZ!Card USB V2.1 by AVM which is a product in the ISDN Access Devices category. This manual has pages.

Related Manuals

AVM Fritz Card PCI V2.1 Manual

AVM FRITZ!X USB V3.0 Manual

AVM FRITZ!WLAN USB Stick N Manual

ASUS HYPER M.2 X16 CARD V2 Manual

Trust 1m, USB3.1-C/USB3.1-A Manual

Origin Storage Origin alt to HP USB-C Universal Dock Wired USB 3.0 (3.1 Gen 1) Type-C Manual

AVM FRITZ!Powerline 1220E Manual

AVM FRITZ! Mesh Set 7530+1200 International Manual

2FRITZ!Card

FRITZ!Card USB v2.1

This manual and the software it describes are protected by copyright. AVM grants the non-exclusive

right to use the software, which is supplied exclusively in what is known as object code format. The lic-

ensee may create only one copy of the software, which may be used exclusively for backup use.

AVM reserves all rights that are not expressly granted to the licensee. Without previous approval in writ-

ing, and except for in cases permitted by law, it is particularly prohibited to

zcopy, propagate or in any other manner make this documentation or this software publicly accessi-

ble, or

zprocess, disassemble, reverse engineer, translate, decompile or in any other manner open the soft-

ware and subsequently copy, propagate or make the software publicly accessible in any other man-

ner.

Please consult the LICENSE.TXT file on the product CD included in the package for specifics about the

licensing conditions.

This documentation and software have been produced with all due care and checked for correctness in

accordance with the best available technology. AVM GmbH disclaims all liability and warranties, wheth-

er express or implied, relating to the AVM product’s quality, performance or suitability for any given pur-

pose which deviates from the performance specifications contained in the product description. The lic-

ensee bears all risk in regard to hazards and impairments of quality which may arise in connection with

the use of this product.

AVM will not be liable for damages arising directly or indirectly from the use of the manual or the soft-

ware, nor for incidental or consequential damages, except in case of intent or gross negligence. AVM ex-

pressly disclaims all liability for the loss of or damage to hardware or software or data as a result of di-

rect or indirect errors or destruction and for any costs (including connection charges) related to the doc-

umentation and the software and due to incorrect installations not performed by AVM itself.

The information in this manual and the software are subject to change without notice for the purpose of

technical improvement.

We offer a manufacturer's warranty for this original product. The conditions of this warranty are con-

tained in the WARRANTY.PDF file in the INFO folder on the product CD included with delivery.

Documentation release 09/2006

AVM in the Internet: http://www.avm.de/en

Trademarks: Unless otherwise indicated, all trademarks mentioned are legally protected trademarks

owned by AVM GmbH. This is especially true for product names and logos. Microsoft, Windows and the

Windows logo are trademarks owned by Microsoft Corporation in the USA and/or other countries. Blue-

tooth is a trademark of Bluetooth SIG, Inc. licensed to AVM GmbH. All other product and company names

are trademarks of their respective owners.

AVM Audiovisuelles Marketing

und Computersysteme GmbH

Alt-Moabit 95

10559 Berlin

AVM Computersysteme

Vertriebs GmbH

Alt-Moabit 95

10559 Berlin

FCusb-e.book Seite 2 Dienstag, 12. September 2006 3:12 15

FRITZ!Card – Contents 3

Contents

1 Welcome to FRITZ!Card 5

1.1 What Comprises FRITZ!Card?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.2 What Was Delivered? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1.3 Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2 Installing FRITZ!Card USB v2.1 8

2.1 Connecting FRITZ!Card USB v2.1 to the Computer and ISDN. . . . . . . . . 8

2.2 What Is Installed?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.3 Installing the Driver Software in Windows XP. . . . . . . . . . . . . . . . . . . . . 9

2.4 Installing the Driver Software in Windows Me . . . . . . . . . . . . . . . . . . . 10

2.5 Installing the Driver Software in Windows 2000 . . . . . . . . . . . . . . . . . 12

2.6 Installing the Driver Software in Windows 98 . . . . . . . . . . . . . . . . . . . 13

2.7 Installing the Communications Software . . . . . . . . . . . . . . . . . . . . . . . 14

2.8 AVM ISDN CAPI Port Driver Installation. . . . . . . . . . . . . . . . . . . . . . . . . 15

2.9 Where to Find What After Installation. . . . . . . . . . . . . . . . . . . . . . . . . . 16

2.10 Installing Individual Software Components . . . . . . . . . . . . . . . . . . . . . 17

2.11 Removing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

3 FRITZ!: Internet and ISDN Software 21

3.1 The Many Facets of FRITZ! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

3.2 Into the Internet with FRITZ!web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3.3 Using ISDN Services with FRITZ! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

3.4 Into the Internet with AVM System Drivers . . . . . . . . . . . . . . . . . . . . . . 25

4 How Does Work FRITZ!Card 27

4.1 FRITZ!Card on the ISDN Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4.2 How Does an ISDN-Controller Work?. . . . . . . . . . . . . . . . . . . . . . . . . . . 29

4.3 Ready to Receive on Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

5Support 34

5.1 Information and Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

5.2 Assistance from FRITZ!Card Suppport. . . . . . . . . . . . . . . . . . . . . . . . . . 36

Index 38

Declaration of CE-Conformity 40

FCusb-e.book Seite 3 Dienstag, 12. September 2006 3:12 15

4FRITZ!Card – Typographical Conventions

Typographical Conventions

The following typographical conventions and symbols are

used in this manual to make it more readable and to empha-

size important information:

Highlighting

The following table presents a short overview of the highligh-

ting conventions used in this manual.

Symbols

The following symbols used in the manual always appear

with gray, italicized text:

Indicates especially important instructions that absolutely

must be observed to ensure correct functioning.

FRITZ! marks useful tips to assist you in working with the

product.

Highlighting Function Example

quotation

marks

keys, buttons, program

icons, settings pages, me-

nus, commands

“Start / Programs” or

“Enter”

capital letters paths and files within floa-

ting text

INFO\INFO.PDF or

README.DOC

pointed

brackets

variables <CD-ROM drive>

typewriter cha-

racters

entries made using the

keyboard

a:\setup

gray and italcs information, tips and war-

nings; always appear with

the corresponding sym-

bols

... for more informa-

tion, see...

FCusb-e.book Seite 4 Dienstag, 12. September 2006 3:12 15

Welcome to FRITZ!Card

FRITZ!Card – 1 Welcome to FRITZ!Card 5

1 Welcome to FRITZ!Card

Welcome to the world of ISDN. This documentation is your

entrance into ISDN communication with FRITZ!Card. It con-

tains important information about the scope of functions,

operation and installation of your ISDN-Controller along with

its corresponding software. The manual also tells you how to

use ISDN services and how to get into the Internet.

1.1 What Comprises FRITZ!Card?

FRITZ!Card USB by AVM presents a communications package

which makes available the advantages of ISDN: high transfer

speed, fast connection, optimum line quality and maximum

operational reliability.

The communications package FRITZ!Card consists of:

zthe AVM ISDN-Controller FRITZ!Card USB v2.1 with its

associated driver software

zFRITZ!, the ISDN communications software

(for more information, see the section “The Many Facets

of FRITZ!” on page 22.)

zand the AVM system drivers AVM ISDN CAPI Port Driver

and AVM NDIS WAN CAPI Driver.

For more information about the AVM system drivers,

see the section “Into the Internet with AVM System

Drivers” on page 25 and the corresponding Help files.

FCusb-e.book Seite 5 Dienstag, 12. September 2006 3:12 15

What Was Delivered?

6FRITZ!Card USB – 1 Welcome to FRITZ!Card

1.2 What Was Delivered?

The package should contain the following items:

z1 FRITZ!Card USB v2.1

The ISDN-Controller FRITZ!Card USB v2.1 establishes

the connection between your computer and ISDN.

z1 ISDN cable

The cable supplied connects FRITZ!Card USB v2.1 to the

ISDN jack.

z1 USB cable

The USB cable is used to connect the FRITZ!Card USB v2.1

to your computer.

z1 FRITZ!Card CD with

–driver software for FRITZ!Card USB v2.1

–FRITZ! communications software

–AVM system driver

–documentation for all AVM products included

The file CD_INFO.HTM in the root directory of the instal-

lation CD lists the contents of the CD.

z1 FRITZ!Card USB v2.1 manual (which you’re reading now)

documentation for the ISDN-Controller FRITZ!Card USB v2.1

FCusb-e.book Seite 6 Dienstag, 12. September 2006 3:12 15

Installation Requirements

FRITZ!Card – 1 Welcome to FRITZ!Card 7

1.3 Installation Requirements

To operate FRITZ!Card on your computer, the following re-

quirements must be met:

zan ISDN access with the DSS1 (Euro ISDN) D-channel

protocol must be installed.

za computer with an Intel or AMD processor and hard-

ware suitable for the operating system.

zcomputer with a USB port

zoperating system Microsoft Windows XP, Windows Me,

Windows 2000 or Windows 98

zIf the functions CAPI SoftFax G3 and CAPI

SoftCompression X75/V42bis are to be used, a

computer with a Pentium processor and 16 MB RAM is

recommended.

zTo operate FRITZ!fon or any other telephony software, a

full-duplex sound card and equipment for speech input

and output over the sound card are required (headset,

for instance).

zThe “Stand-by” and “Remote Wake Up” functions are

available with the operating systems Windows XP,

Windows Me and Windows 2000 if your computer is ACPI-

capable and the CAPI driver is installed. For more

information about the requirements for ACPI, see the

section “Does the Computer Support ACPI?” on page 35.

If all of these requirements are met, FRITZ!Card USB v2.1 can

be installed on your system.

FRITZ!Card USB v2.1 and the software supplied with it were

developed for individual workstations, not for networks.

They are designed to connect only one single computer with

ISDN.

FCusb-e.book Seite 7 Dienstag, 12. September 2006 3:12 15

Installing FRITZ!Card USB v2.1

8FRITZ!Card – 2 Installing FRITZ!Card USB v2.1

2 Installing FRITZ!Card USB v2.1

FRITZ!Card can be installed in the operating systems

Windows XP, Windows Me, Windows 2000 and Windows 98.

In some operating systems the display of menus and folders

can be changed. The following instructions are based on the

standard installation of each operating system.

2.1 Connecting FRITZ!Card USB v2.1 to

the Computer and ISDN

1. Switch on your computer.

2. Connect the FRITZ!Card USB v2.1 to the ISDN socket

first. Remove the enclosed ISDN cable from the pack-

age. The ISDN cable has identical plugs fitted to both

ends. Plug one end into the ISDN socket and the other

into the ISDN socket on the back plate of

FRITZ!Card USB v2.1.

3. Remove the enclosed USB cable from the package. The

USB cable has two different plugs: one that is flat and

square (known as the Series-A connector) and one that

is rectangular (known as the Series-B connector).

4. Insert the flat “series A” plug in your computer's USB

port.

5. Then insert the square connector into the USB socket of

FRITZ!Card USB v2.1.

Now the software components of FRITZ!Card can be in-

stalled. Read the following sections for instructions.

2.2 What Is Installed?

During the initial installation, the installation program sets

up the following software components:

zthe driver software for FRITZ!Card USB v2.1

FCusb-e.book Seite 8 Dienstag, 12. September 2006 3:12 15

Installing the Driver Software in Windows XP

FRITZ!Card – 2 Installing FRITZ!Card USB v2.1 9

The exact steps taken to install the driver software dif-

fer among the operating systems Windows XP, Me,

2000 and 98. Read the section that describes the driver

software installation for your operating system.

zthe FRITZ! communications software (please see “The

Many Facets of FRITZ!” on page 22 and the FRITZ! soft-

ware manual)

zthe AVM ISDN CAPI Port Driver (please see the section

“Into the Internet with AVM System Drivers” on page 25)

If you already have individual software components such as

FRITZ! installed, read the instructions in section “Installing

Individual Software Components” on page 17.

In the section “Where to Find What After Installation” on

page 16 you will find information about the locations of the

various software components on your computer after instal-

lation.

Once installation is complete, additional AVM system drivers

and software may be installed for online services (see the

section “FRITZ!: Internet and ISDN Software” from page 21).

2.3 Installing the Driver Software in

Windows XP

Once you have connected FRITZ!Card USB v2.1 to the com-

puter, the Plug & Play mechanism of Windows XP recognizes

the ISDN-Controller automatically. The Found New Hardware

assistant is started.

Insert the FRITZ!Card CD and follow the instructions on the

screen. Note the following:

1. When asked: “What do you want the wizard to do?”, se-

lect the option “Install the software automatically

(Recommended)” and confirm with “Next”.

2. In the next window, select the option “Install from a list

or specific location (Recommended)” and confirm by

clicking “Next”.

FCusb-e.book Seite 9 Dienstag, 12. September 2006 3:12 15

Installing the Driver Software in Windows Me

10 FRITZ!Card – 2 Installing FRITZ!Card USB v2.1

3. In the next window, confirm “AVM ISDN-Controller

FRITZ!Card USB v2.1 (WinXP/2000)” as the hardware

match by clicking “Next”.

4. When the Hardware Wizard reports that “The wizard has

finished installing the software for AVM ISDN-Controller

FRITZ!Card USB v2.1”, the “USB” LED on your

FRITZ!Card USB v2.1 should be lit. If

FRITZ!Card USB v2.1 is connected to a PBX, on some

PBX systems the “D” LED for the D channel is also lit up.

In the next step, install the FRITZ! communications software.

For more information, see the section “Installing the Commu-

nications Software” on page 14.

2.4 Installing the Driver Software in

Windows Me

Once you have connected FRITZ!Card USB v2.1 to the com-

puter, the Plug & Play mechanism of Windows Me recognizes

the ISDN-Controller automatically. The Found New Hardware

Wizard is started.

Insert the FRITZ!Card CD and follow the instructions on the

screen. Note the following:

1. When asked: “What would you like to do?”, select the

option “Automatic search for a better driver (Recom-

mended)”.

2. Select the entry <CD-ROM DRIVE>:\WINDOWS.ME\

FUSB2SET.INF in the list of entries found and confirm

with “OK”.

FCusb-e.book Seite 10 Dienstag, 12. September 2006 3:12 15

Installing the Driver Software in Windows Me

FRITZ!Card – 2 Installing FRITZ!Card USB v2.1 11

3. When the Hardware Wizard reports that “Windows has

finished installing the software you selected that your

new hardware device requires.”, the “USB” LED on your

FRITZ!Card USB v2.1 should be lit. If

FRITZ!Card USB v2.1 is connected to a PBX, on some

PBX systems the “D” LED for the D channel is also lit up.

Click “Finish”.

Next, the welcome window of the installation program for

the AVM ISDN-Controller FRITZ!Card USB v2.1 appears

automatically.

4. Specify the folder in which the driver software is to be

installed on your computer.

5. As a final step of the driver software installation, a mes-

sage box is displayed showing the configuration of the

ISDN-Controller FRITZ!Card USB v2.1.

Once the driver software installation has been completed, a

message reports that the FRITZ! communications software

can be installed. For more information, read “Installing the

Communications Software” on page 14.

Windows Me includes an ISDN Configuration Wizard. This

Wizard can be used neither to install ISDN hardware and

software correctly, nor to set up an ISDN connection. It can

only be used to configure a previously installed NDIS WAN

CAPI driver (one of the AVM system drivers).

FCusb-e.book Seite 11 Dienstag, 12. September 2006 3:12 15

Installing the Driver Software in Windows 2000

12 FRITZ!Card – 2 Installing FRITZ!Card USB v2.1

2.5 Installing the Driver Software in

Windows 2000

Administrator rights are required to install the driver

software in Windows 2000.

Once the FRITZ!Card USB v2.1 is connected to your computer,

the “Found New Hardware Wizard” of Windows 2000 is start-

ed automatically.

Insert the FRITZ!Card CD and follow the instructions on the

screen. Note the following:

1. The “Found New Hardware Wizard” recognizes a new

Plug & Play device to be installed. Click “Next”.

2. In the next window, select the option “Search for a suit-

able driver for my device (recommended)” and confirm

your selection with “Next”.

3. In the next window, select the option “CD-ROM drives”

and confirm by clicking “Next”.

4. The program reports that a driver was found. Click

“Next” to install the driver.

5. In the next dialog Windows may prompt you to install

software not digitally signed by Microsoft. This request

depends on the driver signature options set on your

computer. Answer the question with “Yes”. Repeat this

procedure in the next dialog for the AVM NDIS WAN

CAPI Driver.

6. When the Hardware Wizard reports that “Windows has

finished installing the software for this device.”, the

“USB” LED on your ISDN-Controller should be lit. If

FRITZ!Card USB v2.1 is connected to a PBX, on some

PBX systems the “D” LEDfor the D channel is also lit up.

7. Conclude the installation by clicking “Finish”.

Once the driver software installation has been completed, a

message reports that the FRITZ! communications software

can be installed. For more information, read “Installing the

Communications Software” on page 14.

FCusb-e.book Seite 12 Dienstag, 12. September 2006 3:12 15

Installing the Driver Software in Windows 98

FRITZ!Card – 2 Installing FRITZ!Card USB v2.1 13

2.6 Installing the Driver Software in

Windows 98

Once you have connected FRITZ!Card USB v2.1 to the com-

puter, the Plug & Play mechanism of Windows 98 recognizes

the ISDN-Controller automatically. The Found New Hardware

Wizard is started.

Insert the FRITZ!Card CD and follow the instructions on the

screen. Note the following:

1. When asked: “What do you want Windows to do?”, se-

lect the option “Search for the best driver for your de-

vice. (Recommended).”

2. When the program asks where the driver is located, ac-

tivate only the option “CD-ROM drive”.

Specifying the driver location in Windows 98

3. If you are asked which driver you want to install, choose

the option “The updated driver (Recommended) AVM

FRITZ!Card USB v2.1 (Win 98/Me)”.

4. When the Hardware Wizard reports that “Windows has

finished installing the software that your new hardware

device requires”, the “USB” LED on your

FRITZ!Card USB v2.1 should be lit. If

FRITZ!Card USB v2.1 is connected to a PBX, on some

PBX systems the “D” LED for the D channel is also lit up.

Conclude the installation by clicking “Finish”.

FCusb-e.book Seite 13 Dienstag, 12. September 2006 3:12 15

Installing the Communications Software

14 FRITZ!Card – 2 Installing FRITZ!Card USB v2.1

Next, the welcome window of the installation program for

the AVM ISDN-Controller FRITZ!Card USB v2.1 appears

automatically.

5. Specify the folder in which the driver software is to be

installed on your computer.

6. As a final step of the driver software installation, a mes-

sage box is displayed showing the configuration of the

ISDN-Controller FRITZ!Card USB v2.1.

Once the driver software installation has been completed, a

message reports that the FRITZ! communications software

can be installed. For more information, read “Installing the

Communications Software” on page 14.

Windows 98 includes an “ISDN Configuration Wizard”. This

Wizard can be used neither to install ISDN hardware and

software correctly, nor to set up an ISDN connection. It can

only be used to configure a previously installed NDIS WAN

CAPI driver (one of the AVM system drivers).

2.7 Installing the Communications

Software

After driver software for the FRITZ!Card USB v2.1 ISDN-Con-

troller has been installed, the setup program reports that the

FRITZ! communications software can be installed. Click the

“Install” button to proceed.

1. Specify the folder in which the FRITZ! communications

software is to be installed on your computer.

2. Next, specify the program group for FRITZ! in the Start

menu.

3. The next dialog asks whether you would like to perform

a simple installation or an installation with configura-

tion.

Installation: The FRITZ! modules are installed with de-

fault settings in the specified folder. All default settings

can be changed in the individual FRITZ! modules after

installation. Please read the relevant sections in the

FRITZ! manual or see the Online Help for instructions.

FCusb-e.book Seite 14 Dienstag, 12. September 2006 3:12 15

AVM ISDN CAPI Port Driver Installation

FRITZ!Card – 2 Installing FRITZ!Card USB v2.1 15

Installation with Configuration: A number of basic set-

tings can be made during installation, for example, in-

formation for operation at a PBX.

2.8 AVM ISDN CAPI Port Driver

Installation

Upon conclusion of the FRITZ! communications software in-

stallation, you can install the AVM ISDN CAPI Port Driver. A

window with four settings pages is displayed:

zModems

Select here the CAPI Port modems you would like to

install, such as “AVM ISDN Internet (PPP over ISDN)” for

a connection to an Internet Service Provider using

Windows’ Dial-Up Networking. View information about

the individual modems by clicking a modem and then

pressing “F1”.

zPorts

On this settings page you can assign specific COM ports

to the virtual modems. Unless your system requires

special port settings, you can simply confirm the de-

fault settings.

zMSN

This setting allows you to separate the online charges

from the charges for voice connections. To use this op-

tion, an MSN must be entered on the “MSN” settings

page. Online connections then will be charged to this

number.

zAVM Test Connection / Fast Internet over ISDN

Define here whether two new connections should be

configured in Dial-Up Networking during installation of

the AVM CAPI Port Driver: AVM Fast Internet and AVM In-

tranet. Dial-Up Networking must already be installed on

your computer.

These connections are only designed to check that the

program functions properly. They cannot be used to es-

tablish a connection to the Internet.

FCusb-e.book Seite 15 Dienstag, 12. September 2006 3:12 15

Errors During Installation: What to Do

16 FRITZ!Card – 2 Installing FRITZ!Card USB v2.1

This completes the software installation for FRITZ!Card. Re-

start your computer.

Errors During Installation: What to Do

If errors occurred during installation and the software com-

ponents of FRITZ!Card were not installed correctly, proceed

as follows:

1. Remove all of the installed FRITZ!Card components by

following the instructions in the sections “Removing

Software in Windows XP” on page 18, “Removing Soft-

ware in Windows Me and 98” on page 19 and “Remov-

ing Software in Windows 2000” on page 19.

2. Restart your computer.

3. Repeat the complete software installation.

If you want to install individual FRITZ!Card software compo-

nents, please read the instructions in the section “Installing

Individual Software Components” on page 17.

2.9 Where to Find What After Installation

After installation with default settings you will find the soft-

ware components of FRITZ!Card at the following locations:

The driver software for the ISDN-Controller

FRITZ!Card USB v2.1 is loaded automatically when Windows

is started. The Windows “Start” menu now includes a pro-

gram group “AVM” under “Programs” which contains the fol-

lowing entries:

“AVM Internet Home Page” is a link to AVM’s web site (re-

quires a web browser and a connection to the Internet).

z“FRITZ!Card USB Readme” contains the latest informa-

tion on the ISDN-Controller.

zThe “FRITZ!Card USB Setup” program can be used to per-

manently activate or deactivate data compression with

CAPI SoftCompression X75/X42.

The “AVM” program group is not created in Windows 2000 and

XP. The current Readme file for FRITZ!Card USB v2.1 can be found

on the FRITZ!Card CD in the WINDOWS.2K or WINDOWS.XP fold-

er, respectively.

FCusb-e.book Seite 16 Dienstag, 12. September 2006 3:12 15

Installing Individual Software Components

FRITZ!Card – 2 Installing FRITZ!Card USB v2.1 17

The FRITZ! modules are contained in the “FRITZ! ISDN and In-

ternet” icon on the Windows desktop as well as in the

“FRITZ!” program group. For information on features and op-

eration of the FRITZ! modules, see the chapter “FRITZ!: Inter-

net and ISDN Software” on page 21 and the FRITZ! manual

available in PDF format on the installation CD.

If you have installed the AVM ISDN CAPI Port Driver, a link to

the Help file for the ISDN CAPI Port Driver is created on your

desktop.

2.10 Installing Individual Software

Components

Certain software components may already be installed on

your computer, such as FRITZ!, for example. In this case you

may want to install only certain individual components from

the product CD. You can do so as follows:

zTo install the FRITZ!Card USB v2.1 driver software, open

the README.DOC file in the folder named for your

<OPERATING SYSTEM> on the CD, and follow the instruc-

tions it contains.

zTo install the FRITZ! communications software, run the

program file SETUP.EXE in the folder SOFTWARE\FRITZ!

on the installation CD.

zThe AVM ISDN CAPI Port Driver is installed using the

SETUP.EXE file located in the SOFTWARE\CAPIPORT\

CAPIPORT.<OPERATING SYSTEM> folder on the CD.

The CD_INFO.HTM file in the root directory of the FRITZ!Card

CD lists the contents of the CD.

FCusb-e.book Seite 17 Dienstag, 12. September 2006 3:12 15

Removing the Software

18 FRITZ!Card – 2 Installing FRITZ!Card USB v2.1

2.11 Removing the Software

The steps required to remove the software vary depending

on your computer's operating system. See the section below

that describes uninstallation in your operating system.

Removing Software in Windows XP

When the FRITZ!Card USB v2.1 hardware is removed from the

computer, the driver software is deactivated automatically. It

is generally not necessary to uninstall the driver software.

If you would like to remove the driver software anyway, pro-

ceed as follows:

FRITZ!Card USB v2.1 may not be removed from the computer

until it has been uninstalled.

1. Open the Device Manager by clicking through “start /

Control Panel / Performance and Maintenance / System

/ Hardware”.

2. Click the button “Device Manager”, then double-click

Network Adapters.

3. Select the list entry “AVM ISDN-Controller

FRITZ!Card USB v2.1 (WinXP/2000)”.

4. Select “Action / Uninstall”.

5. Acknowledge the message by clicking “OK”.

This completes uninstallation of the driver software.

Proceed as follows to remove the FRITZ! communications

software and the system driver:

1. Click the “Add/Remove Programs” icon in the “Start /

Control Panel”.

2. Make sure that the “Change or Remove Programs” but-

ton is selected in the column at left.

If the FRITZ! communications software and the AVM CAPI

Port driver are installed on your system, then they both

appear in the list of “Currently installed programs”:

–AVM FRITZ!

–AVM ISDN CAPI Port

3. Select the software component you want to remove.

FCusb-e.book Seite 18 Dienstag, 12. September 2006 3:12 15

Removing Software in Windows Me and 98

FRITZ!Card – 2 Installing FRITZ!Card USB v2.1 19

4. Click the “Change/Remove” button. All of the selected

component's files and settings are deleted from your

computer.

Repeat this process as necessary to remove other software

components of FRITZ!Card USB.

This completes uninstallation of the selected component.

Removing Software in Windows Me and 98

To remove some or all of the FRITZ!Card software compo-

nents, proceed as follows:

1. Select “Start / Settings / Control Panel”, then double-

click the “Add/Remove Programs” icon.

2. The components of FRITZ!Card are found in the list of

installed software. They appear with the following

descriptions:

–AVM FRITZ!

–AVM ISDN CAPI Port

–AVM ISDN-Controller FRITZ!Card USB v2.1

Select the components to be removed.

3. Click the “Add/Remove” button. The Uninstall program

starts. All of the selected component's files and set-

tings are deleted from your computer.

Repeat this process as necessary to remove other

software components of FRITZ!Card.

4. Restart your computer.

Rebooting the computer concludes the uninstallation.

Removing Software in Windows 2000

Proceed as follows to remove the FRITZ!Card USB v2.1 driver

software in Windows 2000:

1. Select “Start / Settings / Control Panel”, then double-

click the “Add/Remove Hardware” icon.

2. The Found New Hardware assistant is started. Click

“Next”.

FCusb-e.book Seite 19 Dienstag, 12. September 2006 3:12 15

Removing Software in Windows 2000

20 FRITZ!Card – 2 Installing FRITZ!Card USB v2.1

3. Select the “Uninstall/Unplug a device” option in the fol-

lowing dialog and click “Next”.

4. Then select the “Uninstall a device” option. Confirm by

clicking “Next”.

5. Select the entry “AVM ISDN-Controller

FRITZ!Card USB v2.1 (Win 2000)” in the following list

and confirm with “Next”.

6. Confirm the uninstallation by activating the option “Yes,

I want to uninstall this device” and click “Next”.

7. As a final step, click “Finish”.

This completes uninstallation of the FRITZ!Card USB v2.1

driver software.

Proceed as follows to remove the FRITZ! communications

software and the system driver:

1. Select “Start / Settings / Control Panel”, then double-

click the “Add/Remove Programs” icon.

2. Make sure that the “Change or Remove Programs” but-

ton is selected in the column at left.

If the FRITZ! communications software and the AVM CAPI

Port driver are installed on your system, then they both

appear in the list of “Currently installed programs”:

–AVM FRITZ!

–AVM ISDN CAPI Port

Select the software component you want to remove.

3. Click the “Change/Remove” button. All of the selected

component's files and settings are deleted from your

computer.

Repeat this process as necessary to remove other software

components of FRITZ!Card.

This completes uninstallation of the selected component.

FCusb-e.book Seite 20 Dienstag, 12. September 2006 3:12 15

FRITZ!: Internet and ISDN Software

FRITZ!Card – 3 FRITZ!: Internet and ISDN Software 21

3 FRITZ!: Internet and ISDN

Software

FRITZ!Card USB is the gateway to the entire world of ISDN

communication: surfing the Internet, transmitting data,

sending faxes and much more. FRITZ!Card USB grants you

freedom of connectivity, allowing communication not only

with remote partners equipped with an ISDN line, but also

connections to analog lines. The following graphic illustrates

some of the potential uses of FRITZ!Card USB:

Freedom of connectivity with FRITZ!Card USB

There are many ways into the Internet. The section “Into the

Internet with FRITZ!web” on page 23 describes the potential

and advantages of Internet access using the module

FRITZ!web supplied.

Another way to access the Internet is to use Windows’ Dial-

Up Networking with the AVM system drivers. For more infor-

mation, see the section “Into the Internet with AVM System

Drivers” on page 25.

Computer with FRITZ!Card

Modules Third-party Software

ISDN

Surfing the Internet

Exchanging E-mail

Sending Faxes

Exchanging Files

Telephony Using On-line Services

FCusb-e.book Seite 21 Dienstag, 12. September 2006 3:12 15

The Many Facets of FRITZ!

22 FRITZ!Card – 3 FRITZ!: Internet and ISDN Software

3.1 The Many Facets of FRITZ!

Once FRITZ!Card USB is installed on your computer, the ap-

plication interface CAPI 2.0 is available. The FRITZ! communi-

cations software uses this interface to access the installed

hardware.

FRITZ! consists of the following modules:

The module FRITZ!web allows the user to dial into the Inter-

net simply and directly. Thanks to channel bundling and da-

ta compression, Internet connections with extremely high

data transmission speeds can be established. The option of

automatically clearing down idle connections saves connec-

tion costs if you are charged by connection up-time.

Using the ISDN file manager FRITZ!data, files can be trans-

ferred quickly and securely, and your computer can be con-

figured to receive files from outside callers. Access rights can

be defined individually for each user.

FRITZ!fax allows you to send and receive faxes in accordance

with the analog Group 3 (analog) fax standard, at speeds up

to 14,400 bit/s. You can send faxes directly from your text

processing program. Faxes also can be received and re-

trieved using FRITZ!fax as a fax polling server.

With FRITZ!fon plus a full-duplex sound adapter and a

speech input/output device, telephone conversations can

be conducted directly from your PC – with convenient phone

book management and a notes function. Three parties can

be connected in a conference call. FRITZ!fon includes an an-

swering machine. Different messages can be configured for

specific numbers, callers and times of day.

In the FRITZ! Address Book you can store all the information

needed to dial up connections from the various modules.

The Address Book can be opened from any FRITZ! module.

For detailed information on FRITZ!, see the Online Help and

the FRITZ! manual. The manual is supplied in PDF format in

the SOFTWARE\INFO folder on the installation CD. If the

Acrobat Reader for viewing PDF files is not installed on your

system, install it from the same folder on the FRITZ!Card CD.

FCusb-e.book Seite 22 Dienstag, 12. September 2006 3:12 15

Into the Internet with FRITZ!web

FRITZ!Card – 3 FRITZ!: Internet and ISDN Software 23

3.2 Into the Internet with FRITZ!web

In addition to the traditional ISDN services such as file trans-

fer or telefax, FRITZ!Card also supports Internet access. You

can explore the World Wide Web, exchange e-mail or enter

chat rooms.

For detailed information on configuring and using

FRITZ!web, please see the FRITZ! Online Help.

Defining the Default Provider

After installing FRITZ!web, specify which of your Internet Ser-

vice Providers (ISPs) is your default connection to the Inter-

net. The default connection is automatically on standby

when FRITZ!web starts. When data from the Internet is re-

quested, for example, when your Web browser starts up, the

connection is dialed up automatically .

All Information at a Glance

The FRITZ!web window displays all important information

about the current connection:

zThe colors of four connection LEDs indicate whether a

default provider is configured, whether the B channels

are inactive, in the process of connecting or active, and

whether data compression is set for an active connec-

tion.

zThe diagram window reports the throughput rate for in-

coming and outgoing data.

zA timer bar indicates how much time remains before an

idle connection will be cleared down automatically.

zClick with the right mouse button in the diagram win-

dow to open the context menu. From this context menu

you can access all FRITZ!web commands.

FCusb-e.book Seite 23 Dienstag, 12. September 2006 3:12 15

Automatic Idle Timeout (Timer Bar)

24 FRITZ!Card – 3 FRITZ!: Internet and ISDN Software

Automatic Idle Timeout (Timer Bar)

In the FRITZ!web settings you can specify how many seconds

the line is allowed to remain idle before the existing connec-

tion to the Internet is automatically terminated. An example:

You request a web page and view it in your browser. While

you are reading, no further data is being requested over the

Internet connection. After the delay you have specified in the

settings, FRITZ!web hangs up the idle connection. Now you

can continue reading the Internet page without accruing any

further charges. The connection is not re-established until

you click a link or enter another URL. Thanks to FRITZ!web’s

fast dial-up, you will hardly notice that the connection is be-

ing restored.

Specifying an Outgoing Caller ID

In order to keep track of the online costs incurred, you can

designate one of your line’s MSNs as the outgoing Caller ID

in the FRITZ!web “Settings” context menu. All online charges

will then be billed to the specified number.

3.3 Using ISDN Services with FRITZ!

ISDN integrates the entire range of telematics services, such

as telephone, telefax, data and video communication, in a

single digital telecommunications network. FRITZ! turns your

computer into a convenient communications hub which pro-

vides all these services.

You can also use third-party applications based on CAPI 2.0.

Multiple Subscriber Numbers for the FRITZ! Modules

To receive fax and data calls with FRITZ!, it is not necessary to

assign distinct Multiple Subscriber Numbers (MSNs) to

FRITZ!data and FRITZ!fax , since FRITZ!fax answers calls with

the service indicator for “voice” telephony, while FRITZ!data

responds only to calls with the “data” service indicator.

However, FRITZ!fax and FRITZ!fon both use the “voice” ser-

vice indicator. If you want these modules to respond to calls

meant for them, you must assign distinct MSNs for call ac-

ceptance to FRITZ!fax and FRITZ!fon, and to any telephones

FCusb-e.book Seite 24 Dienstag, 12. September 2006 3:12 15

Into the Internet with AVM System Drivers

FRITZ!Card – 3 FRITZ!: Internet and ISDN Software 25

or fax machines connected to any analog extensions. Specify

the settings on the “ISDN” settings page of the respective

modules.

3.4 Into the Internet with AVM System

Drivers

As an alternative to FRITZ!web, Internet connections can be

established using the AVM system drivers ISDN CAPI Port

Driver and the NDIS WAN CAPI Driver. Both drivers are con-

trolled over Dial-Up Networking, but use different interfaces

to the Windows system. These system drivers allow you to

use CAPI-based ISDN applications alongside communica-

tions programs that do not have built-in CAPI support.

During the FRITZ! installation you can specify whether you

want to add FRITZ!web to the Startup group. If you select this

option, FRITZ!web is used for every connection to the Inter-

net. If you want to use Dial-Up Networking to connect to the

Internet, you must exit FRITZ!web or remove it from the Star-

tup group.

AVM ISDN CAPI Port Driver

The AVM ISDN CAPI Port Driver allows you to use an ISDN-

Controller as if it were a modem.

Programs designed to communicate with modems can use

the AVM ISDN CAPI Port Driver to address the ISDN interface.

This means that all of the various communications options of

Windows can be used with all AVM ISDN-Controllers. For ex-

ample, you can use Dial-Up Networking and the TCP/IP pro-

tocol to dial into your Internet Service Provider.

The ISDN CAPI Port Driver creates a number of virtual mo-

dems in your system, each of which is configured such that it

can be used immediately with most applications. These mo-

dems can be selected in Windows applications such as Dial-

Up Networking and Microsoft Exchange/Outlook and

Microsoft Money. Just select a pre-configured destination to

launch ISDN communication.

The modem settings can be customized using AT commands.

FCusb-e.book Seite 25 Dienstag, 12. September 2006 3:12 15

AVM NDIS WAN CAPI Driver

26 FRITZ!Card – 3 FRITZ!: Internet and ISDN Software

For detailed information about setting up and using the AVM

ISDN CAPI Port Driver, see the CAPI Port Help. Once the pro-

gram has been installed, the Help file appears as a link on

your desktop.

AVM NDIS WAN CAPI Driver

The AVM NDIS WAN CAPI Driver for Windows allows use of

RAS (Remote Access Service) and dialing into Internet Ser-

vice Providers over ISDN.

NDIS (Network Device Interface Specification) is a standard

for connecting network adapters (hardware) to network pro-

tocols (software). NDIS WAN is a Microsoft extension of this

standard for wide-area networking (WAN). The AVM NDIS

WAN CAPI Driver thus allows the ISDN-Controller to be used

as a network adapter addressed over the CAPI 2.0 applica-

tions interface.

AVM ISDN TAPI Services for CAPI

AVM ISDN TAPI Services for CAPI are drivers which can be

used to implement TAPI applications with AVM ISDN-Control-

lers universally in Windows.

TAPI (Telephony Application Programming Interface) is a te-

lephony interface by Microsoft that allows telephony appli-

cations to be controlled from Windows. Using AVM ISDN TAPI

Services for CAPI, phone calls can be made or voice-mail sys-

tems controlled on the computer. For instance, Windows's

“Phone Dialer” can be used to establish connections to ana-

log or ISDN phones. The conversation then takes place using

a sound card and a headset or speakers and a microphone.

With the appropriate TAPI applications, a variety of other fea-

tures are available, including direct dialing of contacts listed

in Microsoft Outlook 2000 or 98.

TAPI applications based on the Microsoft standard TAPI 2.1

or higher can be used in combination with AVM ISDN-Con-

trollers and the AVM ISDN TAPI Services for CAPI.

For detailed information about functionality, configuration

and operation of the AVM ISDN system drivers, see the Help

files for the system drivers on the FRITZ!Card CD.

FCusb-e.book Seite 26 Dienstag, 12. September 2006 3:12 15

How Does Work FRITZ!Card

FRITZ!Card – 4 How Does Work FRITZ!Card 27

4 How Does Work FRITZ!Card

This chapter provides basic information about FRITZ!Card on

the ISDN line and the way an ISDN-Controller functions.

4.1 FRITZ!Card on the ISDN Line

When your ISDN access is configured, the ISDN provider

installs a network terminator (NT) first. An NT is equipped

with two ISDN sockets, each of which is an external S

interface.

In most cases an ISDN PBX with analog extensions is

connected to one ISDN socket of the NT and a digital

terminal to the other: in this case, the ISDN-Controller.

Analog terminal devices such as telephones, answering

machines and G3 fax machines are connected to the PBX

extensions. The connected devices are addressed through

distinct telephone numbers. These telephone numbers are

referred to in the terminology of ISDN as Multiple Subscriber

Numbers (MSNs). Each ISDN line is equipped with several

MSNs.

If a PBX is connected to one of the ISDN sockets and your

computer with FRITZ!Card to the other, additional ISDN

sockets are required to connect any other ISDN terminal

devices like an ISDN telephone (see the gray area in the

figure below).

FCusb-e.book Seite 27 Dienstag, 12. September 2006 3:12 15

FRITZ!Card on the ISDN Line

28 FRITZ!Card – 4 How Does Work FRITZ!Card

Typical configuration of a point-to-multipoint ISDN line

Some PBX systems provide both analog and digital exten-

sions. ISDN terminal devices may be connected directly to

these digital extensions. Digital extensions are also known

as “internal S0 interfaces” as they present an alternative to

external S0 interfaces.

No matter which interface your FRITZ!Card is connected to,

an internal or an external S0 interface, the terminal device is

not the ISDN-Controller FRITZ!Card USB v2.1, but rather the

ISDN software on your PC: for instance, the FRITZ! modules

FRITZ!data and FRITZ!fax.

Whenever a call arrives on your ISDN line, it is necessary to de-

cide who will answer it: a FRITZ! module, the ISDN telephone,

or the PBX. For incoming ISDN calls, a service indicator is trans-

mitted first. This service indicator distinguishes between a da-

ta call from a fax call, for instance. For incoming analog calls no

such differentiation is possible: telephone calls and G3 (ana-

log) faxes are both designated by the “voice” service indicator.

In order to route such calls correctly, different MSNs must be

assigned to the different terminal devices or FRITZ! modules.

See the section “Using ISDN Services with FRITZ!” on page 24

for more information.

Analog phone with

answering machine

ISDN phone

Fax

Cordless

phone

PBX

with analog

extensions

Computer with

FRITZ!Card

FCusb-e.book Seite 28 Dienstag, 12. September 2006 3:12 15

How Does an ISDN-Controller Work?

FRITZ!Card – 4 How Does Work FRITZ!Card 29

4.2 How Does an ISDN-Controller Work?

An ISDN-Controller serves as the connection between ISDN

and your computer. The ISDN cable supplied connects to the

S0 bus and thus to the local exchange of the telephone net-

work.

Any telecommunication service, for instance Internet, Fax G3

or telephony, is implemented using “protocols”. These

protocols define how data transfer between the subscribers

takes place. They ensure smooth communication and adjust

such parameters as transfer speed and data compression

during transmission. Both communications partners must

support the protocol to be implemented, for example T.30 for

G3 fax or HDLC transparent for the Internet. The driver

software for the ISDN-Controller FRITZ!Card must support the

right parameters for every connection and pass them on in

real-time to both local applications and the remote station.

Transfer to the communications software takes place in the

computer via the COMMON-ISDN-API interface, CAPI for

short. CAPI establishes the connection between the ISDN-

Controller and the installed applications like FRITZ!. The

driver software for the ISDN-Controller FRITZ!Card thus is also

called a CAPI driver.

While every FRITZ!Card has a special CAPI driver for each op-

erating system supported, they all provide the same CAPI 2.0

functions to application programs, which therefore can be

used universally with CAPI 2.0. The modules of the FRITZ!

communications software are also based on CAPI 2.0, as are

a number of programs by other manufacturers. AVM provides

the system drivers AVM ISDN CAPI Port Driver and NDIS WAN

CAPI Driver for programs that require a modem or a network

adapter.

FCusb-e.book Seite 29 Dienstag, 12. September 2006 3:12 15

Functions of the Driver Software

30 FRITZ!Card – 4 How Does Work FRITZ!Card

The following diagram illustrates how the individual compo-

nents of FRITZ!Card interact:

FRITZ!Card functional diagram

Functions of the Driver Software

A basic-rate ISDN line is equipped with three channels: two B

channels and one D channel. The B channels are used for

data transmission such as faxes. The program, e.g., FRITZ!fax

or FRITZ!data, uses the D channel to communicate with the

digital exchange. Among the information transferred via this

channel are connection charges. The driver software

processes the D-channel protocol of the ISDN line and puts

all required B-channel protocols (X.75, HDLC, etc.) at the

disposal of the applications. CAPI 2.0 also provides

SoftCompression X75/V42bis, SoftModem and SoftFax G3.

CAPI SoftCompression X75/V42bis

The driver software for the ISDN-Controller FRITZ!Card USB v2.1

supports data compression as per V.42bis for X.75 connec-

tions in accordance with the CAPI standard. Connection times

and costs can be reduced considerably with this type of data

compression. Data compression is activated or deactivated at

the request of an ISDN application such as FRITZ!data.

COMMON-ISDN-API 2.0

FRITZ!Card USB v2.1

B-channel protocols (digital):

X.75, HDLC transparent,

V.110, V.120, T.90, ISO 8208 (X.25)

AVM

NDIS

WAN

CAPI

Driver

AVM

ISDN

CAPI

Port

Driver

FRITZ!data

FRITZ!fax

FRITZ!fon

CAPI

SoftFax G3

C A P I

CAPI

SoftModem

V32

Online software

Other ISDN software

based on CAPI

CAPI Soft-

Compression

X75/V42bis

FRITZ!web

AVM

ISDN

TAPI

Services

for CAPI

Internet Service Provider

and applications like

Exchange/

Explorer/Browser/Outlook

FCusb-e.book Seite 30 Dienstag, 12. September 2006 3:12 15

CAPI SoftFax G3

FRITZ!Card – 4 How Does Work FRITZ!Card 31

CAPI SoftFax G3

The driver software allows FRITZ!Card USB v2.1 to be used with

all CAPI-based Windows fax applications. FRITZ!Card USB v2.1

sends and receives faxes at a rate of up to 14,4000 bit/s and

signals like any G3 fax machine.

CAPI SoftModem V32bis

FRITZ!Card USB also provides the CAPI SoftModem V32bis

feature. On the basis of this modem emulation, it is possible

to connect from an ISDN access to any analog remote party

with a modem connected to the telephone network.

4.3 Ready to Receive on Standby

If your computer supports ACPI (Advanced Configuration

Power Interface), you can take advantage of the energy sav-

ing features of standby and hibernation.

These two conditions differ in the following ways:

zStandby: all devices that consume large amounts of

energy are turned off, such as the monitor, hard disks

and other devices.

zHibernation: also stores the contents of main memory

to the hard disk. In this condition energy consumption

is even lower than on standby.

Computers on standby or in hibernation appear to be

switched off. Both conditions are ended by operating the

keyboard or the power switch. Standby can also be ended

upon the request of a hardware component or an external

device, for instance, when a fax arrives through the ISDN-

Controller. When the fax program activates to accept the in-

coming fax, the energy-saving condition is ended.

FRITZ!Card USB v2.1 thus offers you the option of ending

standby operation for incoming faxes and calls by using the

“Remote Wake Up over ISDN” command. Once the computer

is reactivated, it checks whether a suitable program is ready

to accept the incoming call.

FCusb-e.book Seite 31 Dienstag, 12. September 2006 3:12 15

Does the Computer Support ACPI?

32 FRITZ!Card – 4 How Does Work FRITZ!Card

Does the Computer Support ACPI?

Use the following checklist to determine whether your com-

puter supports ACPI:

zYou work with Windows XP, Me or 2000.

zWindows XP: ACPI-capable components are listed un-

der “System devices” on the “Device Manager” set-

tings page (“start / Control Panel / Performance and

Maintenance / System / Hardware”).

zWindows Me: ACPI-capable components are listed un-

der “System devices” on the “Device Manager” settings

page (“Start / Settings / Control Panel / System”).

zWindows 2000: ACPI-capable components are listed

under “System devices”, accessed by clicking the “De-

vice Manager” button on the “Hardware” settings page

(“Start / Settings / Control Panel / System”).

zThe options “Stand by” and “Hibernate” appear along

with “Shut down” in the “Start” menu.

“Remote Wake Up over ISDN” can only be used if the

hibernation option is available on your computer but

deactivated.

zAll of the devices installed on your computer support

ACPI.

A single device that does not support ACPI is enough to

make your computer incapable of ACPI support!

For more information on ACPI, see the manuals for your com-

puter and motherboard.

FCusb-e.book Seite 32 Dienstag, 12. September 2006 3:12 15

Always Prepared with “Remote Wake Up”

FRITZ!Card – 4 How Does Work FRITZ!Card 33

Always Prepared with “Remote Wake Up”

Please note the following to keep FRITZ!Card USB v2.1 and

FRITZ! ready to receive at all times in standby operation.

zDeactivate the “hibernation” option. The “Remote

Wake Up over ISDN” command is not available when

the system is hibernating.

zFor an incoming call to “wake up” the computer from

standby, at least one ISDN application must indicate to

the CAPI driver that it is ready to receive. Make sure that

a suitable application is started.

zIf you operate FRITZ!Card USB v2.1 at a PBX with an in-

ternal S0 bus, it may not make sense to use standby.

Some PBX systems constantly interrupt standby opera-

tion with internal signals. In such a case, connect your

FRITZ!Card USB v2.1 directly to the S0- bus.

The computer will be “woken up” when FRITZ!Card USB v2.1

receives information about an incoming call during standby

(hence the name “Remote Wake Up”). The program checks

the service indicator and phone number of the incoming call;

if a suitable program is active, the call will be accepted.

Depending on the power options set, the computer may re-

turn to standby after checking the call parameters.

FCusb-e.book Seite 33 Dienstag, 12. September 2006 3:12 15

Support

34 FRITZ!Card – 5 Support

5Support

Questions may arise occasionally when working with the

components of FRITZ!Card. This chapter offers tips about in-

formation sources to support you during everyday operation.

Additional information, product descriptions and updates

can be obtained from the Internet and the AVM Data Call

Center. These sources also offer tips for installation and in-

formation about AVM Support.

In many cases, problems which arise during day-to-day

operation can be resolved by installing the current Microsoft

Service Pack. Current Service Pack can be obtained directly

from Microsoft.

5.1 Information and Updates

Information about all components of FRITZ!Card is available

here:

Documentation

FRITZ!Card includes comprehensive documentation in vari-

ous formats:

zReadme for the AVM ISDN-Controller FRITZ!Card: The Re-

adme contains the latest information about the control-

ler which was not yet available when the manual was

printed.

In Windows XP and 2000, the current Readme file for the

FRITZ!Card can be found on the FRITZ!Card CD in the

WINDOWS.XP or WINDOWS.2k folder, respectively.

zHelp files for the AVM system drivers: When an AVM

system driver like the CAPI Port Driver is installed, a link

to the corresponding Help file is created on the Desktop.

The Help files are also located in the folder SOFTWARE\

CAPIPORT\CAPIPORT.<OPERATING SYSTEM>\<LANGUAGE>

on the CD.

FCusb-e.book Seite 34 Dienstag, 12. September 2006 3:12 15

AVM Data Call Center

FRITZ!Card – 5 Support 35

zHelp for FRITZ!: In all FRITZ! modules, press “F1” or click

the Help button to start comprehensive On-line Help.

zThe FRITZ! manual: The manual is provided in PDF for-

mat in the SOFTWARE\INFO\<LANGUAGE> folder on the

CD. If the Acrobat Reader for reading PDF documents is

not on your system, install it from this folder.

AVM Data Call Center

The AVM Data Call Center (ADC) offers access to the latest in-

formation and updates free of charge. The ADC can be

reached as follows:

By file transfer

All programs and drivers which can be downloaded from the

AVM Internet site are also available from the AVM Data Call

Center (ADC). Use FRITZ!data (IDtrans protocol) to reach the

ADC. User name and password are not required for access to

the ADC.

The number of the ISDN server is:

+49 (0)30 / 39 98 43 00

Over the Internet

The AVM home page is at:

http://www.avm.de/en

In the Internet AVM offers detailed information and updates

free of charge:

zThe “Products” category provides detailed information

about all AVM products as well as announcements of

new products and product versions.

z“Download” is also the section from which current

driver software for all AVM ISDN-Controllers can be

downloaded.

FCusb-e.book Seite 35 Dienstag, 12. September 2006 3:12 15

Assistance from FRITZ!Card Suppport

36 FRITZ!Card – 5 Support

5.2 Assistance from FRITZ!Card Suppport

Please use the information sources listed above before

contacting FRITZ!Card Support!

For direct assistance, AVM offers FRITZ!Card Support to pro-

vide help when problems arise during installation and the

first steps of operation with FRITZ!Card.

The support desk can be reached by E-mail or by fax.

FRITZ!Card Support then will contact you to assist in resolv-

ing your problems. You will receive an E-mail or a fax.

Should problems establishing connections to remote sites

arise, please try to establish atest connection to the AVM Da-

ta Call Center (ADC) before contacting support. See the

instructions in the FRITZ! manual (“FRITZ!data” chapter). As

the ADC receives a great number of calls, please try several

times. In the case of an error, write down the exactwording of

the error message. Support requires this information to recti-

fy the error.

Support by E-mail

Support requests may be submitted to AVM by E-mail. Please

use the support request form on the AVM Internet pages at:

http://www.avm.de/en/service/support

Fill out the form and send it to AVM support by clicking the

“Send” button.

Support by Fax

If necessary, FRITZ!Card Support also can be reached at the

fax number:

+49 (0)30 / 39 97 62 66

Please include the following information in your fax:

zAn E-mail address or fax number at which you can be

reached

zPersonal information like your name and address

zThe operating system you use, e.g. Windows XP or Win-

dows Me

zThe D-channel protocol used on your ISDN line

FCusb-e.book Seite 36 Dienstag, 12. September 2006 3:12 15

Assistance from FRITZ!Card Suppport

FRITZ!Card – 5 Support 37

zIs your ISDN-Controller FRITZ!Card USB v2.1 operated on

a PBX extension line?

zAt what point during installation or in which FRITZ!

application does an error message appear? What is the

exact wording of the message?

zWhich software are you having problems with? What is

the exact wording of the error message?

zInclude the version number and build of the driver

used. The versions number and build are listed in the

README file.

–In the operating systems Microsoft Windows XP and

2000, the README file is found in the folder

WINDOWS.XP or WINDOWS.2K, respectively on the

FRITZ!Card USB CD.

–In the Microsoft Windows Me and Windows 98

operating systems, the README file is located in the

“AVM” program group.

FCusb-e.book Seite 37 Dienstag, 12. September 2006 3:12 15

FRITZ!Card – Index 38

Index

ACPI 32

administrator rights 12

Advanced Configuration Power

Interface 31

AT commands 25

AVM Data Call Center (ADC) 34

AVM ISDN CAPI Port Driver 25

AVM ISDN TAPI Services for CAPI 26

AVM NDIS WAN CAPI Driver 26

AVM system drivers 25

CAPI 2.0 22

CAPI Port modems 15

CAPI SoftCompression 30

CAPI SoftFax 31

CAPI SoftModem 31

data compression 30

disconnecting automatically 24

driver signature options 12

driver software for FRITZ!Card 29, 30

FRITZ! 22

FRITZ! communications software 9, 21

FRITZ! modules 22

FRITZ!Card 5

FRITZ!Card communications package 5

FRITZ!web 23

hibernation 31

installation

communications software 14

errors 16

in Windows 2000 12

in Windows 98 13

in Windows Me 10

in Windows XP 9

individual software components 17

installation requirements 7

Internet

with AVM system drivers 25

with FRITZ!web 23

Internet Service Provider 23

ISDN services 24

Konformitätserklärung 40

legal notes 2

Multiple Subscriber Numbers

FRITZ! modules 24

Multiple Subscriber Numbers

(MSNs) 27

NDIS WAN 26

outgoing Caller ID 24

package contents 6

PBX 27

FCusb-e.book Seite 38 Dienstag, 12. September 2006 3:12 15

FRITZ!Card – Index 39

Remote Access Service 26

Remote Wake Up 33

S0 interface 27

service indicator 28

software components 8

standby 31

Support 36

TAPI 26

uninstallation

in Windows 2000 19

in Windows XP 18

software components in Windows Me

and 98 19

updates 35

FCusb-e.book Seite 39 Dienstag, 12. September 2006 3:12 15

40 FRITZ!Card – Declaration of CE-Conformity

Declaration of CE-Conformity

herewith declares that the productt

complies with the following directives:

The following norms were consulted to assess conformity:

zEN 60950-1:2001/A11

zCTR 3/1998.06.17

zEN 55022/9.98 + A1/10.00 + A2/01.03 Class B

zEN 55024/9.98 + A1/10.01 + A2/01.03

The CE symbol confirms that this product conforms with the above mentioned

norms and regulations.

The manufacturer AVM GmbH

Addresse Alt-Moabit 95

D-10559 Berlin

Product FRITZ!Card

Type ISDN-Controller

z1999/5/EC R&TTE Directive: Radio Equipment and Telecommuni-

cations Terminal Equipment

z89/336/EEC EMC Directive:

Electromagnetic Compatibility

z73/23/EEC Low Voltage Directive:

Electrical equipment designed for use within certain

voltage limits

Berlin, 15.09.2006 Peter Faxel, Technical Director

FCusb-e.book Seite 40 Dienstag, 12. September 2006 3:12 15

Table of Contents

AVM RITZ!Card USB V2.1 User Manual

Related Manuals