Table of Contents
Beko WEY84064EG User Manual
Displayed below is the user manual for WEY84064EG by Beko which is a product in the Washing Machines category. This manual has pages.
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Washing Machine
User Manual
WEY84064EG
Document Number : 1911861585_EN/ 12-07-21.(11:34)
This product was manufactured using the latest technology in environmentally friendly conditions.
Please read these instructions first before using your appliance
Dear Customer,
Thank you for choosing a Beko appliance.
Please take some time to read this user manual before using your appliance, to ensure you know how to
safely operate the controls and functions.
Carefully follow all unpacking and installation instructions to ensure the appliance is correctly connected
and fitted prior to use.
Please write your product model and serial number on the last page of this user manual, and store in a safe
location close to the appliance for easy future reference.
This user manual may also be applicable for several other models. Differences between models will be
listed.
If you have any questions or concerns, please call our contact centre or find help and information online at
www.beko.co.uk
Explanation of symbols used throughout this User Manual
C• Important information or
useful hints about usage.
A• Warning for hazardous
situations with regard
to life and property.
B• Warning for electric shock.
• Recyclable materials.
Do not dispose of the packaging materials together with domestic or other wastes. Take them to the
packaging material collection points designated by the local authorities.
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This section contains safety instructions that will help protect from risk of
personal injury or property damage. Failure to follow these instructions shall
void any warranty.
1.1 Life and property safety
uNever place the product on a carpet-covered floor. Otherwise, lack of airflow
beneath the machine will cause electrical parts to overheat. This will cause
problems with your product.
uUnplug the product if it is not in use.
u
Always have the installation and repairing procedures carried out by the
Authorised Service Agent. The manufacturer shall not be held liable for
damages that may arise from procedures carried out by unauthorised persons.
uThe water supply and draining hoses must be securely fastened and remain
undamaged. Otherwise, there is the risk of water leakage.
u
While there is still water inside the product, never open the loading door or
remove the filter. Otherwise, risk of flooding and injury from hot water will occur.
uDo not force open the locked loading door. The door will open immediately
after the washing cycle has ended. If the door does not open, apply the
solutions provided for "Loading door cannot be opened." error in the
Troubleshooting section. In case of forcing the loading door to open, the
door and the lock mechanism may get damaged.
uUse detergents, softeners and supplements suitable for automatic washing
machines only.
u
Follow the instructions on the label of textile products and the detergent package.
u
The water supply pressure required to run the product is between 1 to 10 bars
(0.1 – 1 MPa).
u
Do not use old or used water inlet hoses on the new product. It may cause stains
on your laundry.
1.2 Children's safety
u
This product can be used by children at and above 8 years old and by persons
whose physical, sensory or mental capabilities were not fully developed or
who lack experience and knowledge provided that they are supervised or
trained on the safe usage of the product and the risks it brings out. Children
should not play with the product. Cleaning and maintenance works should not
be performed by children unless they are supervised by someone. Children
under the age of 3 should be kept away unless continuously supervised.
1 General safety instructions
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uPackaging materials are dangerous for the children. Keep packaging
materials in a safe place away from reach of the children.
uElectrical products are dangerous for the children. Keep children away from
the product when it is in use. Do not allow them to play with the product.
Use child lock to prevent children from intervening with the product.
uDo not forget to close the loading door when leaving the room where the
product is located.
uStore all detergents and additives in a safe place away from the reach of
the children by closing the cover of the detergent container or sealing the
detergent package.
1.3 Electrical safety
uIf the product has a failure, it should not be operated unless it is repaired by
the Authorised Service Agent! There is the risk of electric shock!
uThis product is designed to resume operating in the event of powering
on after a power interruption. If you wish to cancel the programme, see
"Cancelling the programme" section.
uPlug the product into a grounded outlet protected by a 13 A fuse. Do not
neglect to have the grounding installation made by a qualified electrician.
Our company shall not be liable for any damages that will arise when the
product is used without grounding in accordance with the local regulations.
uDo not wash the product by spraying or pouring water onto it! There is the
risk of electric shock!
uNever touch the power cable plug with wet hands! Never unplug by pulling
on the cable. Always press on the plug with one hand and pull out the plug
by grabbing with the other hand.
uProduct should be unplugged during installation, maintenance, cleaning
and repair procedures.
u
If the power cable is damaged, it must be replaced by the manufacturer,
authorised service
or a similarly qualified person (preferably an electrician)
or someone designated by the importer in order
to avoid possible risks.
1.4 Hot surface safety
The glass of the loading door gets too hot while
washing at higher temperatures. Therefore,
especially do not allow children touch the
loading door glass while washing.
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2 Important instructions for environment
3
Intended use
• This product has been designed for domestic use. It is not for commercial purposes or it should not be used
out of its intended use.
• The product must only be used for washing and rinsing of laundry that are marked accordingly.
• The manufacturer waives any responsibility arisen from incorrect usage or transportation.
• The service life of your product is 10 years. During this period, original spare parts will be available to
operate the appliance properly.
• This appliance is intended to be used in household and similar applications such as:
– staff kitchen areas in shops, offices and other working environments;
– farm houses
–by clients in hotels, motels and other residential type environments;
– bed and breakfast type environments
– areas for communal use in blocks of flats or in launderettes.
Compliance with the WEEE Directive and Disposing of the Waste Product:
This product complies with EU WEEE Directive (2012/19/EU). This product bears a classification symbol for waste
electrical and electronic equipment (WEEE).
This symbol indicates that this product shall not be disposed with other household wastes at the end
of its service life. Used device must be returned to offical collection point for recycling of electrical and
electronic devices. To find these collection systems please contact to your local authorities or retailer
where the product was puchased. Each household performs important role in recovering and recycling
of old appliance. Appropriate disposal of used appliance helps prevent potential negative consequences
for the environment and human health.
Compliance with RoHS Directive
The product you have purchased complies with EU RoHS Directive (2011/65/EU). It does not contain harmful and
prohibited materials specified in the Directive.
Package information
Packaging materials of the product are manufactured from recyclable materials in accordance with our
National Environment Regulations. Do not dispose of the packaging materials together with the domestic
or other wastes. Take them to the packaging material collection points desig-nated by the local
authorities.
2.3 Standard conformity and test information / EU declaration of conformity
The development, manufacturing and sales phases of this product is conducted in co n fo rmity w ith the
safe t y rule s i n all r el a te d i n st ru cti ons of the European Union.
Frequency Band : 2.400 – 2.484 GHz
Max. Transmission Power : < 100mW
Co n fo r mity de cla ra tio n f or CE
Arctic S.A . h ere by decla res t h a t this a pplia n ce co mp lie s w ith D ir ec t iv e 20 14/ 5 3 /E U .
The complete text of the EU declaration of co nf orm it y is a v a ila bl e in the fo llow in g int erne t a ddre ss :
- Products, from: support.beko.c om
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4 Technical specifications
C
SUPPLIER’S NAME MODEL IDENTIFIER
A
A
(*)
The model information as stored in the product database can be reached by
entering following website and searching for your model identifier (*) found
on energy label.
https://eprel.ec.europa.eu/
AWARNING: Consumption values are applicable for cases where the wireless network connection is off.
Supplier name or trademark Beko
Model name WEY84064EG
7001740006
Rated capacity (kg) 8
Maximum spin speed (rpm) 1400
Built-in No
Height (cm) 84
Width (cm) 60
Depth (cm) 55
Single Water inlet / Double Water inlet • / -
• Available
Electrical input (V/Hz) 230 V / 50Hz
Total current (A) 10
Total power (W) 2200
Main model code 1320
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4.1 Installation
• Preparation of the location and electrical, tap water and waste water installations at the place of installation
is the customer's responsibility.
• Make sure that the water inlet and discharge hoses as well as the power cable are not folded, pinched or
crushed while pushing the product into its place after installation or cleaning procedures.
• The manufacturer shall not be held liable for damages that may arise from procedures carried out by
unauthorised persons.
• Prior to installation, visually check if the product has any defects on it. If so, do not have it installed.
Damaged products cause risks for your safety.
4.1.1 Appropriate installation location
• Place the product on a hard and level floor. Do not put it onto a carpet with high pile or other similar
surfaces.
• If the washing machine and dryer are placed on top of each other, their total weight –when loaded–
amounts to 180 kilograms. Place the products on a solid and flat floor that has sufficient load carrying
capacity!
• Do not place the product on the power cable.
• Do not install the product in environments where the temperature falls below 0 ºC.
• Leaving a gap at the sides of the machine is suggested to reduce vibration and noise
• On a raised floor, do not place the product next to the edge or on a platform.
• Do not place heat sources such as Hobs, Irons, Ovens, etc. on the washing machine and do not use them
on the product.
4.1.2 Removing packaging reinforcement (if the product has)
Tilt the machine backwards to remove the packaging reinforcement.
Remove the packaging reinforcement that is attached to the ribbon. Do
not attempt this operation alone, get help.
4.1.3 Removing the transportation locks
1 Loose all bolts with an appropriate wrench until they turn freely.
2 Remove the transport safety bolts by rocking them slightly.
3 Insert the plastic covers from the bag containing the user manual into the openings on the rear panel.
ACAUTION: Remove the transportation safety bolts before operating the washing machine! Otherwise, the product will be
damaged.
C
Keep the transportation safety bolts in a safe place to reuse when the washing machine needs to be moved again in the future.
Install the transport safety bolts in the reverse order of the disassembly procedure.
Never move the product without the transportation safety bolts properly fixed in place!
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4.1.4 Connecting the water supply
CIt is necessary to have 10 – 80 litres of water flowing from the fully open tap in one minute to have your machine run
smoothly. Attach a pressure reducing valve if the water pressure is higher.
ACAUTION: Models with a single water inlet should not be connected to the hot water tap. In such a case the laundry will
get damaged or the product will switch to protection mode and will not operate.
ACAUTION: Your drain house will be flooded if the hose comes out of its housing during water discharge. Moreover, there
is risk of scalding due to high washing temperatures! In order to prevent such situations and make sure that the machine
performs water intake and discharge processes without any problem, fix the drain hose securely.
• Connect the drain hose to a minimum height of 40 cm and a maximum height of 100 cm.
• In case the drain hose is elevated after laying it on the floor level or close to the ground (less than 40 cm
above the ground), water discharge becomes more difficult and the laundry may come out excessively wet.
Therefore, follow the heights described in the figure.
cm
100 cm
• To prevent the waste water siphoning back into the machine again and to ensure easy drainage, do not
immerse the end of the hose into the waste water or do not insert it into the drain for more than 15 cm. If it
is too long, cut it short.
• The end of the hose should not be bent, it should not be stepped on and the hose must not be pinched
between the drain and the machine.
• If the length of the hose is too short, add an original extension hose. Length of the hose may not be longer
than 3.2 m. To avoid water leak failures, the connection between the extension hose and the drain hose of
the product must be fitted well with an appropriate clamp as not to come off and/or leak.
4.1.6 Adjusting the feet
ACAUTION: In order to ensure that the product operates more silently and vibration-free, it must stand level and balanced
on its feet. Balance the machine by adjusting the feet. Otherwise, the product may move from its place and cause crushing
and vibration problems.
CAUTION:
Do not use any tools to loosen the lock nuts. Otherwise, they will get damaged.
1 Loosen the lock nuts on the feet by hand.
2 Adjust the feet until the product stands in a stable and balanced way.
3. Tighten all lock nuts by hand again.
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4.1.7 Electrical connection
Connect the product to a grounded outlet protected by a 13 A fuse. Our company shall not be liable for any
damages that will arise when the product is used without grounding in accordance with the local regulations.
• Connection must comply with national regulations.
• The wiring for the electrical outlet circuit must be sufficient to meet the appliance requirements. Use of a
Groud Fault Circuit Interrupter (GFCI) is recommended.
• Power cable plug must be within easy reach after installation.
• If the current value of the fuse or breaker in the house is less than 13 Amps, have a qualified electrician
install a 13 Amp fuse.
• The voltage specified in the “Technical specifications” section must be equal to your mains voltage.
• Do not make connections via extension cables or multi-plugs.
BWARNING: Damaged power cables must be replaced by Authorised Service Agents.
Electrical requirements
Before you insert the plug into the wall socket make sure that the voltage and the frequency shown in the
rating label corresponds to your electricity supply.
We recommend that this appliance be connected to the mains supply via a suitable switched and fused socket
in a readily accessible position.
Should the mains lead of the appliance become damaged or need replacing at any time, it must be replaced
by a special purpose made mains lead which can only be obtained from an Authorised Service Agent.
BWARNING: This appliance must be earthed
If the fitted moulded plug is not suitable for your socket, then the plug should be cut off and an appropriate
plug fitted.
Destroy the old plug, a cut off plug with a bare cord could cause a shock hazard if inserted into a socket
elsewhere in the house.
The moulded plug on this appliance incorporates a 13A fuse. Should the fuse need to be replaced an ASTA
approved BS1362 fuse of the same rating must be used. Do not forget to refit the fuse cover. In the event of
losing the fuse cover, the plug must not be used until a replacement fuse cover has been fitted. Colour of the
replacement fuse cover must be the same colour as that visible on the pin face of the plug. Fuse covers are
available from any good electrical store.
Important
Fitting a different plug
As the colours of the wires in the mains lead of this appliance may not
correspond with the coloured markings identifying the terminals on your
plug, proceed as follows:
1 Connect the green - yellow or green (earth) wire to the terminal in
the plug marked ‘E’ or with the symbol or coloured green and
yellow or green.
2 Connect the blue (neutral) wire to the terminal in the plug marked
‘N’ or coloured black.
3 Connect the brown (live) wire to the terminal in the plug marked ‘L’
or coloured red.
With the alternative plugs a 13A fuse must be fitted either in the plug or
adaptor or in the main fuse box. If in doubt contact a qualified electrician.
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Transportation of the product
1. Unplug the product before transporting it.
2. Remove water drain and water supply connections.
3. Drain all water that has remained in the product.
4. Install transportation safety bolts in the reverse order of removal procedure.
CNever move the product without the transportation safety bolts properly fixed in place!
AWARNING: Packaging materials are dangerous to children. Keep packaging materials in a safe place away from reach
of the children.
4.1.8 Initial use
Before starting to use the product make sure that the preparations are
made which are in line with the “Important Safety and Environment
Instructions” and the instructions in the “Installation” section.
To prepare the product for washing laundry, first perform a Drum
Cleaning programme. If this is not available in your machine, apply the
method which is described in the section 4.4.2.
CUse an anti-limescale suitable for the washing machines.
Some water might have remained in the product due to the quality control processes in production. It is not harmful for the
product.
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4.2 Preparation
4.2.1 Sorting the laundry
• Sort laundry according to type of fabric, colour, and degree of soiling and allowable water temperature.
• Always observe the instructions given on the garment care labels.
4.2.2 Preparing laundry for washing
• Laundry items with metal attachments such as, underwiring, belt buckles or metal buttons will damage the
machine. Remove the metal pieces or wash such clothes by putting them in a laundry bag or pillow case.
• Take out all substances in the pockets such as coins, pens and paper clips, and turn pockets inside out and
brush. Such objects may damage the product or cause noise problem.
• Put small size clothes such as infant's socks and nylon stockings in a laundry bag or pillow case.
• Place curtains in without compressing them. Remove curtain attachment items.
• Fasten zippers, sew loose buttons and mend rips and tears.
• Wash “Machine washable” or “Hand washable” labelled products only with an appropriate programme.
• Do not wash colours and whites together. New, dark coloured cottons release a lot of dye. Wash them
separately.
• Tough stains must be treated properly before washing.
• Only use the dyes / colour changers and descaling agents which are appropriate for machine wash. Always
follow the instructions on the package.
• Wash trousers and delicate laundry turned inside out.
• Keep laundry items made of Angora wool in a plastic bag in the freezer for a few hours before washing.
This can reduce piling.
• Laundry that are subjected to materials such as flour, lime dust, milk powder, etc. intensely must be shaken
off before placing into the product. Such dusts and powders on the laundry may build up on the inner parts
of the product in time and can cause damage.
4.2.3 Tips for energy and water saving
Following information will help you use the product in an ecological and energy/water-efficient manner.
• Operate the product in the highest load capacity allowed for the programme you have selected, but do not
overload. See, "Programme and consumption table".
• Observe the temperature instructions on the detergent packaging.
• Wash slightly soiled laundry at low temperatures.
• Use faster programmes for small quantities of lightly soiled laundry.
• Do not use prewash and high temperatures for laundry that is not heavily soiled or stained.
• If you plan to dry your laundry in a dryer, select the highest spin speed recommended during washing
process.
• Do not use more detergent than the recommended on the detergent packaging.
4.2.4 Loading the laundry
1. Open the loading door.
2. Put the laundry items into the product in a loose manner.
3 Push the loading door to close until you hear a locking sound. Ensure that no items are caught in the door.
The loading door is locked while a programme is running. The door lock will open immediately after the
washing programme has ended. Then you can open the loading door. If the door does not open, apply the
solutions provided for "Loading door cannot be opened." error in the Troubleshooting section.
4.2.5 Correct load capacity
The maximum load capacity depends on the type of laundry, the degree of soiling and the desired washing
programme.
The machine automatically adjusts the water amount according to the weight of the laundry put inside it.
AWARNING: Comply with the information in the section "Programme and consumption table". When overloaded,
product's washing performance will drop. Moreover, noise and vibration problems may occur.
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4.2.6 Using detergent and softener
C
When using detergent, softener, starch, fabric dye, bleach and descaling agents; read the manufacturer's instructions written
on the package and follow the dosages specified. Use measuring cup if available.
1
3
2
The detergent drawer is composed of three compartments:
– (1) for prewash
– (2) for main wash
– (3) for softener
– ( ) in addition, there is a siphon piece in the softener compartment.
Detergent, softener and other cleaning agents
• Add detergent and softener before starting the washing programme.
• While the washing cycle is in progress, do not leave the detergent drawer open!
• When using a programme without prewash, do not put any detergent into the prewash compartment
(compartment no. "1").
• In a programme with prewash, do not put liquid detergent into the prewash compartment (compartment no. "1").
• Do not select a programme with prewash if you are using a detergent bag or dispensing ball. Place the
detergent bag or the dispensing ball directly among the laundry in the product.
• If you are using liquid detergent, do not forget to place the liquid detergent container into the main wash
compartment (compartment no. “2”).
Choosing the detergent type
Detergent type to be used depends on the washing programme, fabric type and colour.
• Use different detergents for coloured and white laundry.
• Wash your delicate clothes only with special detergents (liquid detergent, wool shampoo, etc.) intended
solely for delicate clothes and at suggested programmes.
• When washing dark coloured clothes and quilts, it is recommended to use liquid detergent.
• Wash woollens at suggested programme with special detergent made specifically for woollens
• Please review the programme descriptions part for suggested programme for different textiles.
• All recommendations about detergents are valid for selectable temperature range of programmes.
AWARNING: Use only detergents manufactured specifically for washing machines.
WARNING: Do not use soap powder.
Adjusting detergent amount
The amount of washing detergent to be used depends on the amount of laundry, the degree of soiling and
water hardness.
• Do not use amounts exceeding the dosage quantities recommended on the detergent package to avoid
problems of excessive foam, poor rinsing, financial savings and finally, environmental protection.
• Use less detergent for small loads, lightly soiled clothes and short duration programmes, especially in soft
water areas.
Using softeners
Pour the softener into the softener compartment of the detergent drawer.
• Do not exceed the (>max<) level sign on the softener compartment.
• If the softener has lost its fluidity, dilute it with water before adding it in the detergent compartment.
AWARNING: Do not use liquid detergents or other cleaning products other than fabric softeners produced for washing
machines to soften the clothes.
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2
2
If the product does not contain a liquid detergent cup:
• Do not use liquid detergent for the prewash in a programme with prewash.
• Liquid detergent stains your clothes when used with "End Time" function that delays start time. If you are
going to use the End Time function, do not use liquid detergent.
Using gel and tablet detergent
• If the gel detergent thickness is fluidal and your product does not contain a special liquid detergent container,
put the gel detergent into the main wash detergent compartment during first water intake. If your product
contains a liquid detergent container, fill the detergent into this container before starting the programme.
• If the gel detergent thickness is not fluidal or in the shape of capsule liquid tablet, put it directly into the
drum before washing.
• Put tablet detergents into the main wash compartment (compartment no. "2") or directly into the drum
before washing.
Using starch
• Add liquid starch, powder starch or the dyestuff into the softener compartment.
• Do not use softener and starch together in a washing cycle.
• Wipe the inside of the product with a damp and clean cloth after using starch.
Using limescale remover
• When required, use limescale removers manufactured specifically for washing machines only.
Using bleaches
• Select a programme with prewash and add the bleach at the beginning of the prewash. Do not put detergent
in the prewash compartment. As an alternative application, select a programme with extra rinse and add the
bleach while the product is taking water from the detergent compartment during first rinsing step.
• Do not use bleach and detergent by mixing them.
• Use just a little amount (approx. 50 ml) of bleach and rinse the clothes very well as it causes skin irritation.
• Do not pour the bleach onto the laundry.
• Do not use it with the coloured items.
• When using an oxygen-based bleach, select a programme which washes the laundry at a low temperature.
• Oxygen-based bleach can be used together with the detergent. However, if its thickness is not the same
with the detergent, put the detergent first into the compartment no. "2" in the detergent drawer and wait
until the detergent flows while the product is taking in water. While the product continues taking in water,
add bleach in the same compartment.
If the product is equipped with a liquid detergent part:
•
When you want to use liquid detergent, press on the point shown to rotate the apparatus. The part that falls
off will function as a barrier for the liquid detergent. If required, clean the apparatus with water when it is in
place or by removing it. If you will use powder detergent, the apparatus must be secured at top position.
Using liquid detergents
If the product contains a liquid detergent cup:
• Put the liquid detergent container into the compartment no “2”.
• If the liquid detergent lost its fluidity, dilute it with water before putting it into the detergent container.
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4.2.7 Tips for efficient washing
Clothes
Light Colours and
Whites Colours Black/Dark
Colours
Delicates/
Woollens/Silks
(Recommended temperature
range based on soiling level:
40-90°C)
(Recommended temperature
range based on soiling level:
cold -40°C)
(Recommended
temperature range
based on soiling level:
cold -40°C)
(Recommended
temperature range
based on soiling level:
cold-30°C)
Soiling Level
Heavily Soiled
(difficult stains such
as grass, coffee, fruits
and blood.)
It may be necessary to pre-treat
the stains or perform prewash.
Powder and liquid detergents
recommended for whites can be
used at dosages recommended
for heavily soiled clothes. It is
recommended to use powder
detergents to clean clay and soil
stains and the stains that are
sensitive to bleaches.
Powder and liquid
detergents recommended
for colours can be used at
dosages recommended for
heavily soiled clothes. It is
recommended to use powder
detergents to clean clay and
soil stains and the stains that
are sensitive to bleaches.
Detergents which do not
contain bleach should be used.
Liquid detergents
suitable for colours
and dark colours can
be used at dosages
recommended for
heavily soiled clothes.
Prefer liquid
detergents produced
for delicate clothes.
Woollen and silk
clothes must be
washed with special
woollen detergents.
Normally Soiled
(For example, stains
caused by body on
collars and cuffs)
Powder and liquid detergents
recommended for whites can be
used at dosages recommended
for normally soiled clothes.
Powder and liquid detergents
recommended for colours
can be used at dosages
recommended for normally
soiled clothes. Detergents
which do not contain bleach
should be used.
Liquid detergents
suitable for colours
and dark colours can
be used at dosages
recommended for
normally soiled clothes.
Prefer liquid
detergents produced
for delicate clothes.
Woollen and silk
clothes must be
washed with special
woollen detergents.
Lightly Soiled
(No visible stains
exist.)
Powder and liquid detergents
recommended for whites can be
used at dosages recommended
for lightly soiled clothes.
Powder and liquid detergents
recommended for colours
can be used at dosages
recommended for lightly soiled
clothes. Detergents which
do not contain bleach should
be used.
Liquid detergents
suitable for colours
and dark colours can
be used at dosages
recommended for
lightly soiled clothes.
Prefer liquid
detergents produced
for delicate clothes.
Woollen and silk
clothes must be
washed with special
woollen detergents.
4.2.8 Displayed Programme Time
You can see the programme duration on the display of your machine while selecting a programme.
Depending on the amount of laundry you have loaded into your machine, foaming, unbalanced load
conditions, fluctuations in power supply, water pressure and programme settings, the programme duration is
automatically adjusted while the programme is running.
SPECIAL CASE: At programme start of Cottons and Cotton Eco programmes, display shows the duration of half
load, which is the most common use case. After programme starts, in 20-25 minutes actual load is detected by
the machine. And if the detected load is higher than half load; washing programme will be adjusted accordingly
and programme duration increased automatically. You may follow this change on the display.
Rinse Spin+Drain
Prewash Fast Fast+ Extra
Rinse
Extra
Water
Anti
Crease
Pet Hair
Removal
Rinse
Hold
No
Water
Drain
Soaking
Spin No
Spin
Tap
Water
(Cold)
Steam
Time
Delay
Night
Modu
Temperature Door
Lock
Child
Lock
On/Off Start /
Pause
Soil Level Add
Garment
AutoDose Liquid
Detergent
Selection
Softener
Selection
Wash
Downloaded
Program
Steeping
Ok
(End)
Cancel AntiCrease+ Iron
Dry
Cupboard
Dry
Extra
Dry
Timed
Drying
Symbols Table
Drying
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4.3 Operating the product
4.3.1 Control panel
1 - Programme Selection knob
2 - Temperature level lights
3 - Spin level indicator lights
4 - Display
5 - Start / Pause button
6 - Remote Control button.
7 - End Time Setting button
8 - Auxiliary Function button 3
9 - Auxiliary Function button 2
10 - Auxiliary Function button 1
11 - Spin speed adjustment button
12 - Temperature adjustment button
4.3.2 Display symbols
a- Temperature indicator
b- Spin speed indicator
c- Duration information
d - Door lock is engaged symbol
e- Programme follow-up indicator
f- No Water indicator
g - Add Garment indicator
h- Bluetooth Connection indicator
i- Remote Control indicator
j - Delayed Start Enabled indicator
k - Auxiliary Function indicators 3
l- Child Lock is Engaged symbol
m- Auxiliary Function indicators 2
n- Auxiliary Function indicators 1
o- No Spin Indicator
p- Rinse Hold Indicator
r- Cold Water indicator
CThe visuals used for machine description in this section are schematic and may not match exactly with the features of your
machine.
1200
1000
800
600
90
°
60
°
40
°
30
°
20
°
a b c d e
f
h
g
ikl jr p o n m
Rinse
Shirts
Down Wear
On / O
Spin+Drain
Delicates
Cottons
Eco 40-60
Synthetics
Downloaded
Programme
Super Quick
Quick
Dark Care
Start/
Pause
Hand Wash
StainExpert
CoolClean
1 2 3 4
79 8101112 6 5
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4.3.3 Programme and consumption table
• : Selectable.
* : Automatically selected, cannot be cancelled.
*** : Eco 40-60 with 40 °C temperature selection is the test programme in accordance with EN 60456:2016/A11:2020 and
energy label with Commission Delegated Regulation (EU) 2019/2014
***** : These programmes can be used with the HomeWhiz application. Energy consumption may increase with connection.
- : See the programme description for maximum load.
EN Auxiliary functions
Programme (°C)
Max. Load (kg)
Water Consumption (l)
Energy Consumption (kWh)
Max. Speed
Fast+
Prewash
Extra Rinse
Steam
Anti Crease+
Selectable
temperature range
°C
Cottons
90 8 95 2.40 1400 • • • • • Cold - 90
60 8 95 1.80 1400 • • • • • Cold - 90
40 8 93 0.97 1400 • • • • • Cold - 90
Eco 40-60
40 *** 8 47.0 0.760 1400 40-60
40 *** 4 27.6 0.380 1400 40-60
40 *** 2 22.0 0.220 1400 40-60
Synthetics 60 3 71 1.35 1200 • • • • • Cold - 60
40 3 67 0.85 1200 • • • • • Cold - 60
Quick / Super Quick
90 8 66 2.20 1400 • • • • Cold - 90
60 8 66 1.20 1400 • • • • Cold - 90
30 8 66 0.20 1400 • • • • Cold - 90
Quick / Super Quick + Fast+ 30 2 40 0.15 1400 • • • • Cold - 90
Hand Wash 40 1.5 55 0.50 1200 • Cold - 40
Delicates 40 3.5 55 0.72 800 • Cold - 40
Dark Care 40 3.5 83 0.85 1200 • • * • • Cold - 40
Cool Clean 30 4 61 0.30 1400 • Cold - 30
Stain Expert 60 4 80 1.70 1400 • • 30-60
Anti Allergy 90 8 125 2.90 1400 * * 20-90
Down Wear 60 2 89 1.30 800 • • Cold - 60
Shirts 60 3 63 1.23 800 • • • • • Cold - 60
Drum Clean+ 90 - 73 2.60 600 * 90
Downloaded Programme*****
Mix 40 3.5 83 0.90 800 • • • • Cold - 40
Curtains 40 2 86 0.70 800 • * Cold - 40
Lingerie 30 1 70 0.30 600 * Cold - 30
Sports 40 3.5 55 0.50 1200 • Cold - 40
Towel 60 1 75 1.20 800 * • Cold - 60
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CThe auxiliary functions in the table may vary according to the model of your machine.
Water and power consumption may vary subject to the changes in water pressure, water hardness and temperature, ambient
temperature, type and amount of laundry, selection of auxiliary functions and spin speed, and changes in electric voltage.
You can see the washing duration on the display of your machine while selecting a programme. Depending on the amount of laundry
you have loaded into your machine, there may be a difference of 1-1.5 hours between the duration shown on the display and the
actual duration of the wash cycle. Duration will be automatically updated soon after the washing starts.
"Selection patterns for auxiliary functions can be changed by the manufacturer company. New selection patterns can be added or removed."
"The spin speed of your machine may vary according to the programme; this spin speed cannot exceed the max. spin speed of your machine."
Always select the lowest appropriate temperature. The most efficient programmes in terms of energy consumption are generally
those that perform at lower temperatures and longer duration.
Noise and remaining moisture content are influenced by the spinning speed: the higher the spinning speed in the spinning phase,
the higher the noise and the lower the remaining moisture content.
Consumption Values (EN)
Temperature
Selection (°C)
Spin Speed (rpm)
Capacity (kg)
Programme
Duration (hh:mm)
Energy
Consumption(kWh/
cycle)
Water
Consumption(L/
cycle)
Laundry
Temperature (°C)
Remaining
Moisture Content
(%)
Eco 40-60
40 1400 8 03:38 0,760 47 35 53
40 1400 4 02:47 0,380 27,6 25 53
40 1400 2 02:47 0,220 22 21 53
Cottons 20 1400 8 03:30 0,600 93 20 53
Cottons 60 1400 8 03:30 1,800 95 60 53
Synthetics 40 1200 3 02:15 0,850 67 40 40
Quick / Super Quick 30 1400 8 00:28 0,200 66 23 62
4.3.4 Programme selection
1 Determine the programme suitable for the type, quantity and soiling level of the laundry in accordance with
"Programme and consumption table".
C
Programmes are limited with the highest spin speed appropriate for that particular type of fabric.
When selecting a programme, always consider the type of fabric, colour, degree of soiling and permissible water temperature.
2 Select the desired programme with the Programme Selection knob.
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4.3.5 Programmes
• Eco 40-60
The Eco 40-60 programme is able to clean normally soiled cotton laundry declared to be washable at 40 °C
or 60 °C, together in the same cycle, and that this programme is used to assess the compliance with the EU
ecodesign legislation.
Although it washes longer than all other programmes, it provides high energy and water savings. Actual water
temperature may be different from the stated wash temperature. When you load the machine with less laundry
(e.g. ½ capacity or less), periods in programme stages may automatically get shorter. In this case, energy and
water consumption will decrease.
• Cottons
You can wash your durable cotton laundry (sheets, bedlinen, towels, bathrobes, underwear etc.) in this
programme. When the quick wash function button is pressed, programme duration becomes notably shorter
but effective washing performance is ensured with intense washing movements. If the quick wash function is
not selected, superior washing and rinsing performance is ensured for your heavily soiled laundry.
• Synthetics
You can wash your laundry (such as shirts, blouses, synthetic/cotton blended fabrics etc.) in this programme.
The programme duration gets notable shorter and washing with high performance is ensured. If the quick wash
function is not selected, superior washing and rinsing performance is ensured for your heavily soiled laundry.
• Hand Wash
Use to wash your woollen/delicate laundry. Select the appropriate temperature complying with the tag of your
clothes. Your laundry will be washed with a very gentle washing action in order not to damage the clothes.
• Anti Allergy
Applying a steam step at the beginning of the programme allows to soften the dirt easily.
Use this programme for your laundry (baby clothes, bed sheets, bedlinen, underwear, etc. cotton items) that
requires an anti-allergic and hygienic washing at high temperature with intensive and long washing cycle. The
high level of hygiene is ensured thanks to the steam application before the programme, long heating duration
and additional rinsing step.
• Programme was tested by „The British Allergy Foundation„ (Allergy UK) with the 60°C temperature option
selected and it was certified in terms of its efficacy in eliminating allergens in addition to bacteria and mould.
Allergy UK is the brand of the British Allergy Association. Seal of Approval is created to
guide people that require recommendation about a product that the related product restricts
/ reduces / eliminates the allergens or reduces the allergen content significantly in the
ambient where allergy patients exist. It aims to provide assurance that the products are
tested scientifically or examined in a way to provide measurable results.
Aquatech Technology
This technology replaces some of the intensive drum movements during the washing process with the power
of water. It provides faster washing that is also gentler to your laundry, without compromising the washing
performance.
A mix of water and detergent is sprayed from the top of the drum when the drum is stationary. The point in
the cycle when this happens is optimised for each programme and will occur at different times on different
programmes. Generally, the AquaTech spraying system is activated at a point between 25 to 60 minutes
into the wash cycle, depending on the load and temperature selection. In certain programmes, the AquaTech
spraying system will be activated at the beginning of the cycle (3 to 10 min into the wash).
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• Down Wear
Use this programme to wash your coats, vest, jackets etc. containing feathers with a "machine-washable"
label on them. Thanks to special spinning profiles, it is ensured that the water reaches the air gaps amongst
the feathers.
• Spin+Drain
You can use this function to remove the water on the garment of drain the water in the machine.
• Rinse
Use when you want to rinse or starch separately.
• Curtain*****
You can use this programme to wash your tulles and curtains. As their meshed texture causes excessive
foaming, put little amount of detergent into the main wash compartment. Thanks to the special spin profile of
the programme, tulles and curtains crease lesser. Do not load your curtains above the specified capacity in
order not to damage them.
C
It is recommended to use special detergents produced for curtains in the powder detergent compartment in this programme.
• Shirts
This programme is used to wash the shirts made from cotton, synthetic and synthetic blended fabrics altogether.
It reduces wrinkles. When the quick wash function is selected, the Pre-treatment algorithm is executed.
• Apply the pre-treatment chemical on your garments directly or add it together with the detergent when the
machine starts to take water in the powder detergent compartment. Thus, you can obtain the same performance
as you obtain with normal washing in a much shorter period of time. Usage life of your shirts increases.
• Quick / Super Quick
Use this programme to wash your lightly soiled or unspotted cotton clothes in a short time. The programme
duration can be reduced down to 14 minutes when the quick wash function is selected. When the quick wash
function is selected, maximum 2 (two) kg of laundry must be washed.
• Dark Care
Use this programme to protect the colour of your dark-coloured garments or jeans. It performs high performance
washing with special drum movement even if the temperature is low. It is recommended to use liquid detergent
or woollen shampoo for dark coloured laundry. Do not wash your delicate clothes containing wool or etc.
•
Mix*****
Use to wash your cotton and synthetic clothes together without sorting them.
•
Delicates
You can wash your delicate clothes such as cotton/synthetic blended knitwear or hosiery in this programme. It
washes with more delicate washing action. Wash your clothes whose colour you want to preserve either at 20
degrees or by selecting the cold wash option.
•
Lingerie*****
You can use this programme to wash delicate garments that are suitable for hand wash and delicate women's
underwear. Small amount of garments must be washed in a washing net. Hooks, buttons etc. must be done up
and zips must be zipped up.
•
Sports*****
You can use this programme to wash sports and outdoors garments that contain cotton/synthetics mix and
water repellent covers such as gore-tex etc. It makes sure your garments are washed gently thanks to special
rotating movements.
• CoolClean
Use to wash your moderately soiled and durable cotton/synthetic laundry. An effective washing is provided
thanks to the intense washing action and double jet system.
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• StainExpert
The machine has a special stain programme which enables the removal of different types of stains in the most
effective way. Use this programme only for durable colourfast cotton laundry. Do not wash delicate and pigmenting
clothes and laundry in this programme. Before washing, garment tags should be checked (recommended for
cotton shirts, trousers, shorts, t-shirts, baby clothes, pyjamas, aprons, table clothes, bed sheets, duvet covers,
pillowcases, bath-beach towels, towels, socks, cotton underwear that are suitable for washing at high temperature
and long time). You can use automatic stain programme to wash 24 types of stains divided into three different
groups that can be selected with the “Quick Wash” setting button. Below you can find the soil groups that can
be selected with the “Quick Wash” setting button. Depending on the selected stain group, a special washing
programme for which duration of rinse hold, washing action, washing and rinsing duration are modified.
Below you can find the soil groups that can be selected with the “Quick Wash” setting button:
When “Quick Wash” is not
selected
When the “Quick Wash” button
is pressed once
When the “Quick Wash” button
is pressed twice
Sweat Blood
Tea
Collar soil Chocolate
Coffee
Meal Pudding
Fruit juice
Mayonnaise Grass
Ketchup
Salad dressing Mud
Red wine
Make-up Egg
Starch
Machine oil Butter
Jam
Baby food Curry
Coal
• Select the stain programme.
• Select the stain you want to clean by locating it in the groups above and selecting the related group with the
quick auxiliary function button.
• Read the garment tag carefully and ensure that correct temperature and spin speed are selected.
• Downloaded Programme
This is a special programme that allows you to download different programmes when you want to. At the start,
there is a programme you can see with the HomeWhiz application as default. However, you can use the HomeWhiz
application to select a programme from the predetermined programme set, and then change and use it.
CIf you want to use HomeWhiz feature and Remote Control function, you must select Downloaded Programme. Detailed
information can be found in 4.3.15 HomeWhiz Feature and Remote Control Function.
• Towel*****
Use this programme to wash durable cotton laundry such as towels. Load the towels into the machine paying
attention to place them in a way that they will not contact the bellow or the glass.
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4.3.6 Temperature selection
-
-
-
-
-
-
Whenever a new programme is selected, the recommended temperature for the programme appears on the temperature
indicator. It is possible that the recommended temperature value is not the maximum temperature that can be selected for the
current programme.
Press the Temperature Adjustment button to change the temperature. Temperature decreases gradually.
CNo change can be made in programmes where temperature adjustment is not allowed.
You can also change the temperature after the washing starts. This change can be made if the washing steps
allow it. Changes cannot be made if the steps do not allow it.
CIf you scroll to cold wash option and press Temperature Adjustment button again, the recommended maximum temperature
for the selected programme appears on the display. Press the Temperature Adjustment button again to decrease the
temperature.
4.3.7 Spin speed selection
-
-
-
-
-
-
Whenever a new programme is selected, the recommended spin speed of the selected programme is
displayed on the Spin Speed indicator.
CIt is possible that the recommended spin speed value is not the maximum spin speed that can be selected for the current
programme.
Press the Spin Speed Adjustment button to change the spin speed. Spin speed decreases gradually.
Then, depending on the model of the product, "Rinse Hold
" and "No Spin
" options appear on the display.
If you are not going to unload your laundry immediately after the programme completes, you can use Rinse
Hold function in order to prevent them from getting wrinkled when there is no water in the machine.
This function holds the laundry in the final rinsing water.
If you want to spin your laundry after the Rinse Hold function:
- Adjust the Spin Speed.
- Press Start / Pause / Cancel. The programme will resume. Machine drains the water and spins the laundry.
If you want to drain the water at the end of the programme without spinning, use No Spin function.
CNo change can be made in programmes where spin speed adjustment is not allowed.
You can change the spin speed after the washing starts if the washing steps allow it. Changes cannot be
made if the steps do not allow it.
Rinse hold
If you are not going to unload your clothes immediately after the programme completes, you can use rinse
hold function to keep your laundry in the final rinsing water in order to prevent them from getting wrinkled
when there is no water in the machine. Press Start / Pause button after this process if you want to drain the
water without spinning your laundry. Programme will resume and complete after draining the water.
If you want to spin the laundry held in water, adjust the Spin Speed and press Start / Pause button.
The programme will resume. Water is drained, laundry is spun and the programme is completed.
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4.3.8 Auxiliary function selection
-
-
-
-
-
-
Select the desired auxiliary functions before starting the programme. Whenever a programme is selected,
icons of the auxiliary function symbol that is selected together with it illuminates.
CWhen an auxiliary function button that cannot be selected with the current programme is pressed, the washing machine will
make a warning sound.
Also the frames of the auxiliary function selected for the current programme after the washing has started
remains illuminated.
CSome functions cannot be selected together. If a second auxiliary function conflicting with the first one is selected before
starting the machine, the function selected first will be cancelled and the second auxiliary function selection will remain
active. For example, if you want to select Quick Wash after you have selected the Additional Water, Additional Water will be
cancelled and Quick Wash will remain active.
An auxiliary function that is not compatible with the programme cannot be selected. (See "Programme and consumption table")
Some programmes have auxiliary functions that must be operated simultaneously. Those functions cannot be cancelled. The
frame of the auxiliary function will not be illuminated, only inner area will be illuminated.
4.3.8.1 Auxiliary functions
• Prewash
A Prewash is only worthwhile for heavily soiled laundry. Not using the Prewash will save energy, water,
detergent and time.
• Fast+
After selecting a programme, you can press the Quick Wash setting key to shorten the programme duration.
For some programmes, the duration can shorten by over 50%. Despite this, the washing performance is good
thanks to the changed algorithm.
Although it varies in each programme, when you press the Quick Wash key once, the programme duration
decreases to a certain level, and when you press the same key for the second time, it drops to the minimum level.
For a better washing performance, do not use the Quick Wash setting key when washing heavily soiled laundry.
Shorten the programme duration by using the Quick Wash key for Moderately and Slightly soiled laundry.
• Steam
Use this programme to reduce the creases and ironing times of a small amount of unspotted cotton, synthetic
or mixed laundry.
C
When you activate the steam function, do not use liquid detergent if the product does not have a liquid detergent cup or liquid
dosing function. Otherwise, stains might remain on the clothes.
• Remote Control
You can use this auxiliary function key to connect your product to smart devices. For detailed information, see
4.3.15 HomeWhiz Feature and Remote Control Function.
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• Customized Programme
This auxiliary function can only be used for Cotton and Synthetics programmes together with the HomeWhiz
application. When this auxiliary function is activated, you can add up to 4 auxiliary rinsing steps to the
programme. You can select and use some auxiliary functions even though they are not found on your product.
You can increase and decrease the time of the Cottons and Synthetics programmes within a safe range.
CWhen the Customized Programme auxiliary function is selected, the washing performance and energy consumption will be
different than the declared value.
4.3.8.2 Functions/Programmes Selected by Pressing the Function Keys for 3 Seconds
• Drum Clean
Press and hold the auxiliary function button 1 for 3 seconds to select the programme. Use regularly (once in
every 1-2 months) to clean the drum and provide the required hygiene. Steam is applied before the programme
to soften the residues in the drum. Operate the programme while the machine is completely empty. To obtain
better results, put powder lime-scale remover for washing machines into the detergent compartment no. „2“.
When the programme is over, leave the loading door ajar so that the inside of the machine gets dry.
CThis is not a washing programme. It is a maintenance programme.
Do not run the programme when there is something in the machine. If you try to do so, the machine detects that there is
load inside and aborts the programme.
• Anti-Crease+
This function is selected when the spin selection button is pressed and held for 3 seconds and the programme
follow-up light for the relevant step turns on. When the function is selected, the drum rotates for up to 8 hours
for preventing the laundry from creasing at the end of the programme. You can cancel the programme and take
your laundry out at any time during the 8-hour duration. Press the function selection key or the machine on/off
key to cancel the function. The programme follow-up light will remain on until the function is cancelled or the
step is complete. If the function is not cancelled, it will be active in the subsequent washing cycles as well.
• Extra Rinse
This function is selected when the auxiliary function button 2 is pressed and held for 3 seconds.
This function enables the product to make another rinsing in addition to the one already made after the main
wash. Thus, the risk for sensitive skins (babies, allergic skins, etc.) to be effected by the minimal detergent
remnants on the laundry can be reduced.
• Child lock
Use Child Lock function to prevent children from tampering with the machine. Thus you can avoid any changes
in a running programme.
CYou can switch on and off the machine with On / Off button when the Child Lock is active. When you switch on the machine
again, programme will resume from where it has stopped.
When the Child Lock is enabled, an audio warning will be given if the buttons are pressed. Audio warning will be cancelled if
the buttons are pressed five times consecutively.
To activate the Child Lock:
Press and hold Auxiliary Function button 3 for 3 seconds. After the countdown as “3-2-1" on the
display is over, child lock symbol appears on the display. When this warning is displayed, you can release the
Auxiliary Function button 3.
To deactivate the Child Lock:
Press and hold Auxiliary Function button 3 for 3 seconds. After the countdown as “3-2-1" on the display
is over, child lock symbol disappears.
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• Bluetooth 3’’
You can use the bluetooth connection function to pair your machine with your smart device. This way, you can use your smart
device to get information about your machine and control it.
To activate bluetooth connection:
Press and hold Remote Control function button for 3 seconds. Countdown “3-2-1” will be displayed,
and then Bluetooth icon will appear on the display. Release Remote Control function button. The bluetooth
icon will flash while the product is pairing with smart device. If connection is successful, icon will remain on.
To deactivate bluetooth connection:
Press and hold Remote Control function button for 3 seconds. Countdown “3-2-1” will be displayed,
and then Bluetooth icon will disappears on the display.
CFirst setup of the HomeWhiz application must be complete for the bluetooth connection to be activated. After setup, pressing
the remote control function button while the knob is at Download Programme/Remote Control position will automatically
activate the bluetooth connection.
4.3.9 End Time
Time display
Remaining time for the completion of the programme while it is running is displayed as “01:30” in hours and
minutes format.
CProgramme time may differ from the values in section "Programme and consumption table" depending on the water
pressure, water hardness and temperature, ambient temperature, amount and the type of laundry, auxiliary functions selected
and the changes at the mains voltage.
With the End Time function, the startup of the programme may be delayed up to 24 hours. After pressing End
Time button, the programme's estimated ending time is displayed. If the End Time is set, End Time indicator
is illuminated.
In order for the End Time function is activated and the programme is completed at the end of the specified
time, you must press Start/Pause button after adjusting the time.
If you want to cancel End Time function, turn the knob to on and off position. machine.
CWhen you have activated the End Time function, do not add liquid detergent in the powder detergent compartment no 2.
There is the risk of staining of the clothes.
1 Open the loading door, place the laundry and put detergent, etc.
2 Select the washing programme, temperature, spin speed and, if required, the auxiliary functions.
3 Set the end time of your choice by pressing the End Time button. End Time indicator illuminates.
4 Press Start / Pause button. Time countdown starts. “:” sign in the middle of the end time on the display
starts flashing.
CAdditional laundry can be added into the machine during the End Time countdown. At the end of the countdown, End Time
indicator turns off, washing cycle starts and the time of the selected programme appears on the display.
When the End Time selection is completed, the time appears on the screen consists of end time plus the duration of the
selected programme.
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4.3.10 Starting the programme
1 Press Start / Pause button to start the programme.
2 The Start / Pause button's light which was off before starts to illuminate steadily now, indicating that the
programme has started.
3 Loading door is locked. The door lock symbol appears on the display after the loading door is locked.
4 Programme follow-up indicator lights on the display will show the current programme step.
4.3.11 Loading door lock
There is a locking system on the loading door of the machine that prevents opening of the loading door in
cases when the water level is unsuitable.
"Door Locked" symbol appears on the display when the loading door is locked.
CIf the Remote Control Function is selected, the door will be locked. In order to open the door you must deactivate Remote
Start Function by either pressing the Remote Start button or changing the programme position.
Opening the loading door in case of power failure:
CIn case of a power failure, you can use the loading door emergency handle under the pump filter lid to manually open the
loading door.
A
WARNING: Before opening the loading door, make sure that there is no water in the machine to avoid flooding. Water
may be hot and could cause scalding.
• Turn off and unplug the appliance.
• Open the pump filter lid.
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• Remove the loading door emergency handle behind the filter cover with
a tool.
• Open the loading door by pulling the loading door emergency handle
downwards.
• Try to pull the handle downwards again if the loading door is not opened.
• Bring the loading door emergency handle to its original position after
opening the loading door.
4.3.12 Changing the selections after programme has started
Adding laundry after the programme has started :
If the water level in the machine is suitable when you press Start/Pause button, the door lock will be
deactivated and the door will open, allowing you to add garments. The door lock icon on the display goes off
when the door lock is deactivated. After adding garments, close the door and press Start/Pause button once
again to resume the washing cycle.
If the water level in the machine is not suitable when you press Start/Pause button, the door lock
cannot be deactivated and the door lock icon on the display remains on.
CIf the temperature of the water inside the machine is above 50°C, you cannot deactivate the door lock for safety reasons,
even if the water level is suitable.
Switching the machine to pause mode:
Press the Start/Pause button to switch the machine to pause mode. Pause symbol will flash on the display.
Changing the programme selection after programme has started:
The programme change is allowed when the current programme is running unless the Child Lock is enabled.
This action will cancel the current programme.
CThe selected programme starts anew.
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Changing the auxiliary function, speed and temperature
Depending on the step the programme has reached, you can cancel or activate the auxiliary functions. See
“Auxiliary function selection”
You can also change the speed and temperature settings. See "Speed selection" and "Temperature selection".
CThe loading door will not open if the water temperature in the machine is high or the water level is above the loading door
baseline.
4.3.13 Cancelling the programme
The programme is cancelled when programme selection knob is turned to a different programme or machine
is turned off and on again using the programme selection knob.
CIf you turn the programme selection knob when the Child Lock is enabled, the programme will not be cancelled. You should
cancel the Child Lock first.
If you want to open the loading door after you have cancelled the programme but it is not possible to open the loading
door since the water level in the machine is above the loading door baseline, then turn the Programme Selection knob to
Pump+Spin programme and drain the water in the machine.
4.3.14 End of programme
End symbol appears on the display when the programme is completed.
If you do not press any button for 10 minutes, the machine will switch to OFF mode. Display and all indicators
are turned off.
Completed programme steps will be displayed if you press On/Off button.
4.3.15 HomeWhiz Feature and Remote Control Function
HomeWhiz allows you to use your smart device to check your washing machine and get information about its
status. With HomeWhiz application you can use your smart device to perform various procedures that can also
be performed on the machine. Plus, you can use some features only with the HomeWhiz function.
You must download the HomeWhiz application from the app store of your smart device to use the bluetooth
feature of your machine.
Make sure that your smart device is connected to internet to install the app.
If you are using the app for the first time, please follow the on-screen instructions to complete your user
account registration. Once the registration procedure is complete, you can use all products with the HomeWhiz
feature in your house on this account.
You can touch "Add/Remove Appliance" HomeWhiz application to see the products paired with your account.
You can perform user pairing procedures of these products on this page.
CTo use the HomeWhiz function, the app must be installed on your smart device and your washing machine must be paired to
your smart device via bluetooth. If your washing machine is not paired to your smart device it works as an appliance which
does not have a HomeWhiz feature.
Your product will operate as paired to your smart device via bluetooth. The controls made by means of the application will be enabled
through this pairing; therefore the bluetooth signal strength between the appliance and the smart device must be adequate.
Please visit www.homewhiz.com to see the Android and iOS versions supported by the HomeWhiz application.
AWARNING: All the safety measures described in "GENERAL SAFETY INSTRUCTIONS" section of your user
manual apply to the remote operation through HomeWhiz function as well.
4.3.15.1 HomeWhiz Setup
In order for the application to run, a connection between your appliance and the HomeWhiz Application must
be established. For this connection to be established you must follow the steps below for setup procedure on
both the appliance and the HomeWhiz Application.
• If you are adding an appliance for the first time, tap „Add/Remove Appliance“ button on the HomeWhiz
Application. After this step tap „Tap here to setup a new appliance“. Follow steps below as well as steps in the
Homewhiz Application to perform the setup.
•
To start the setup, make sure that your machine is turned off. Press and hold the Temperature button and the
Remote Control Function button simultaneously for 3 seconds to switch your machine to HomeWhiz setup mode.
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• When the appliance is in HomeWhiz setup mode, you will see an animation on the display and the
bluetooth icon will flash until your machine gets paired with smart device. Only programme knob will be active
in this mode. Other buttons will be inactive.
• On the screen you see on the app, select the washing machine and press next.
• Proceed reading the on-screen instructions until HomeWhiz asks you about the product you wish to
connect to your smart device.
• Return to the HomeWhiz application and wait until the setup is complete. When setup is complete, give your
washing machine a name. Now, you can tap and see the product you have added in the HomeWhiz Aplication.
CIf you cannot successfully perform the setup within 5 minutes, your washing machine will turn off automatically. In this case,
you will have to start over the setup procedure. If the problem persists contact the Authorised Service Agent.
You can use your washing machine with more than one smart device. To do this, download the HomeWhiz app on the other
smart device as well. When you launch the app, you will need to log in with the account you previously created and paired your
washing machine. Otherwise, please read "Setting up a washing machine that is connected to someone else's account".
AWARNING: You need internet connection on your smart device to proceed with HomeWhiz setup. Otherwise, the
HomeWhiz application will not let you finish the setup procedure successfully. Please contact your internet service provider
if you are having problems with your internet connection.
CHomeWhiz Application may require you to type the product number shown on the product
label. You can find the product label inside of the appliance door. The product number will be
shown on the label.
4.3.15.2 Setting up a washing machine that is connected to someone else's account
If the washing machine you want to use was previously introduced to the system with someone else‘s
account, you must establish a new connection between your HomeWhiz Application and the appliance.
• Download HomeWhiz Application on the new smart device you want to use.
• Create a new account and log in to this account on the HomeWhiz app.
• Follow the steps described in HomeWhiz Setup (4.3.15.1 HomeWhiz Setup) and proceed with the setup
procedure.
CSince the HomeWhiz Feature and Remote Control function on your appliance is operated via pairing using Bluetooth
technology only one Homewhiz application can operate it at a time.
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4.3.15.3 Remote Control function and its use
After HomeWhiz setup, bluetooth will automatically turn on. To activate or deactivate the bluetooth connection,
please see 4.3.8.2 Bluetooth 3’’’.
If you turn off and on your machine while bluetooth is active, it will automatically reconnect. In cases such as
paired device going off the range, bluetooth will automatically turn off. For this reason, you will need to turn on
the bluetooth again if you want to use the Remote Control function.
You can check the bluetooth symbol on the display to track your connection status. If the symbol is
continuously on, you have bluetooth connection. If the symbol is flashing, the product is trying to connect. If
the symbol is off, you have no connection.
AWARNING: When the bluetooth connection is on in your product, Remote Control function will be selectable.
If the Remote Control function cannot be selected, check the connection status. If the connection cannot be established,
repeat the initial set-up settings on the appliance.
WARNING: For safety reasons, the product’s door will remain locked while the Remote Control function is enabled,
independently of the operating mode. If you want to open the door of the product, you will need to turn the programme
selection knob or press the remote control key to deactivate the remote control function.
When you want to control your washing machine remotely, you need to activate the Remote Control function
by pressing the Remote Control button while the programme knob is in the Download Programme/Remote
Control position button on the control panel of your washing machine. When your product is accessed, you will
see a screen similar to the below.
When the Remote Control is on, you can only manage, turn-off and status follow-up operations through your
washing machine. And all functions except child lock can be managed through the application.
You can follow whether the Remote Control function is On or Off through the function indicator on the button.
If the Remote Control function is Off, all the operations are handled on the washing machine and only status
follow-up is allowed on the application.
In the event that Remote Start function cannot be turned on, appliance will make a warning sound when
you press the button. This might happen in cases such as when the appliance is turned on and there is no
paired smart device via bluetooth. Bluetooth settings being Off or the washing machine's door being open are
examples for such cases.
Once you activate this function on the washing machine, it will remain enabled apart from certain conditions
and allow you to control your washing mahine remotely via bluetooth.
In certain cases, it deactivates itself for safety reasons:
• When your washing machine undergoes a power interruption.
• When programme knob is turned and a different programme selected or appliance is turned off.
4.3.15.4 Troubleshooting
Do the following if you have a problem with controlling or connection. Observe whether the problem persists or
not after the action you have performed. Do the following if the problem is not resolved.
• Check whether your smart device is connected to the relevant home network.
• Restart the product application.
• Turn bluetooth off and then on via user control panel.
• If the connection cannot be established with the above processes, repeat the initial set-up settings on the
washing machine.
If the problem persists, consult an Authorised Service Agent.
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4.4 Maintenance and cleaning
Service life of product extends and frequently experienced problems will be reduced if it is cleaned at regular
intervals.
4.4.1 Cleaning the detergent drawer
Clean the detergent drawer at regular intervals (every 4-5 washing cycles) as
shown below in order to prevent accumulation of powder detergent in time.
1 Press the dotted point on the siphon in the softener compartment and pull towards you until the
compartment is removed from the machine.
2. Lift the rear part of the siphon to remove it as illustrated. If more than normal amount of water and softener mixture
starts to gather in the softener compartment, the siphon must be cleaned.
3. Wash the detergent drawer and the siphon with plenty of lukewarm water in a washbasin. In order to
prevent the residues to contact your skin, clean it with an appropriate brush by wearing a pair of gloves.
4. Insert the drawer back into its place after cleaning and make sure that it is seated well.
4.4.2 Cleaning the loading door and the drum
For products with drum cleaning programme, please see Operating the product - Programmes.
CRepeat Drum Cleaning process in every 2 months.
Use an detergent / anti-limescale suitable for the washing machines.
After every washing make sure that no foreign substance is left in the drum.
If the holes on the bellow shown in the figure is blocked, open the holes using a
toothpick.
Foreign metal substances will cause rust stains in the drum. Clean the stains on the
drum surface by using cleaning agents for stainless steel.
Never use steel wool or wire wool. These will damage the painted, chromated and
plastic surfaces.
4.4.3 Cleaning the body and control panel
Wipe the body of the machine with soapy water or non-corrosive mild gel detergents as necessary, and dry
with a soft cloth.
Use only a soft and damp cloth to clean the control panel.
4.4.4 Cleaning the water intake filters
There is a filter at the end of each water intake valve at the rear of the machine and also at the end of each water intake
hose where they are connected to the tap. These filters prevent foreign substances and dirt in the water to enter the washing
machine. Filters should be cleaned as they do get dirty.
1. Close the taps.
2. Remove the nuts of the water intake hoses to access
the filters on the water intake valves. Clean them with an
appropriate brush. If the filters are too dirty, remove them
from their places with a pliers and clean in this way.
3. Take out the filters on the flat ends of the water intake
hoses together with the gaskets and clean thoroughly
under running water.
4. Replace the seals and filters carefully and tighten their
nuts by hand ensuring there are no leaks.
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4.4.5 Draining remaining water and cleaning the pump filter
The filter system in your machine prevents solid items such as buttons, coins and fabric fibres clogging the
pump impeller during discharge of washing water. Thus, the water will be discharged without any problem and
the service life of the pump will extend.
If the machine fails to drain water, the pump filter is clogged. Filter must be cleaned whenever it is clogged or
in every 3 months. Water must be drained off first to clean the pump filter.
In addition, prior to transporting the machine (e.g., when moving to another house) and in case of freezing of
the water, water may have to be drained completely.
ACAUTION: Foreign substances left in the pump filter may damage your machine or may cause noise problem.
CAUTION: If the product is not being used, shut the tap shut, remove mains pipe and drain the water inside the machine
against any likely freezing.
CAUTION: After each use, turn off the water tap to which the mains hose is connected.
In order to clean the dirty filter and discharge the water:
1 Unplug the machine to cut off the supply power.
ACAUTION: Temperature of the water inside the machine may rise up to 90 ºC. To avoid the burning risk, clean the filter
after the water inside the machine is cooled down.
2. Open the filter cover.
3 Follow the below procedures in order to drain water.
The product has an emergency water draining hose, in order to drain the water:
a Pull the emergency draining hose out from its seat
b Place a large container at the end of the hose. Drain
the water into the container by pulling out the plug at
the end of the hose. When the container is full, block
the inlet of the hose by replacing the plug. After the
container is emptied, repeat the above procedure to
drain the water in the machine completely.
c When draining of water is finished, close the end by
the plug again and fix the hose in its place.
d Turn and remove the pump filter.
4. Clean any residues inside the filter as well as fibres, if any, around the pump impeller region.
5. Replace the filter.
6. If the filter cap is composed of two pieces, close the filter cap by pressing on the tab. If it is one piece, seat
the tabs in the lower part into their places first, and then press the upper part to close.
1. Correct installation of the pump cap.
2. Wrong installation of the pump cap.
Fig.1
Fig. 2
ACAUTION: When draining of water is finished, close the pump cap by installing it in the right position (see fig.1).
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5 Troubleshooting
Problem Cause Solution
Programmes do not start after the
loading door is closed.
Start / Pause / Cancel button is not pressed. • Press Start / Pause / Cancel button.
It may be difficult to close the loading door in case of
excessive loading.
• Reduce the amount of laundry and make sure
that the loading door is closed properly.
Programme cannot be started or
selected.
The product has switched to self protection mode
due to a supply problem (line voltage, water pressure,
etc.).
• To cancel the programme, turn the Programme
Selection knob to select another programme.
Previous programme will be cancelled.
(see.“Cancellation of programme”)
Water inside the product. Some water has remained in the product due to the
quality control processes in the production.
• This is not a failure; water is not harmful to the
product.
The product does not take water
in.
Tap is turned off. • Turn on the taps.
Water inlet hose is bent. • Flatten the hose.
Water inlet filter is clogged. • Clean the filter.
Loading door is not closed. • Close the door.
The product does not drain water. Water drain hose is clogged or twisted. • Clean or flatten the hose.
Pump filter is clogged. • Clean the pump filter.
Product vibrates or makes noise. Product is standing unbalanced. • Stable the product by adjusting the feet.
A hard substance has entered into the pump filter. • Clean the pump filter.
Transportation safety bolts are not removed. • Remove the transportation safety bolts.
Laundry quantity in the product is too little. • Add more laundry to the product.
Excessive laundry is loaded in the product. • Take out some of the laundry from the product
or distribute the load by hand to balance it
homogeneously in the product.
Product is leaning on a rigid item. • Make sure that the product is not leaning on
anything.
There is water leaking from the
bottom of the product.
Water drain hose is clogged or twisted. • Clean or flatten the hose.
Pump filter is clogged. • Clean the pump filter.
Product stopped shortly after the
programme started.
Machine has stopped temporarily due to low voltage. • Product will resume running when the voltage
restores to the normal level.
Product directly drains the water
it takes in.
Draining hose is not at adequate height. • Connect the water draining hose as described in
the user manual.
No water can be seen in the
product during washing.
Water is inside the invisible part of the product. • This is not a failure.
Loading door cannot be opened. Loading door lock is activated because of the water
level in the product.
• Drain the water by running the Pump or Spin
programme.
Product is heating up the water or it is at the spinning
cycle.
• Wait until the programme completes.
Loading door may be stuck because of the pressure it
is subjected to.
• Grab the handle and push and pull the loading
door to release and open it.
If there is no power, loading door of the product will
not open.
• To open the loading door, open the pump filter
cap and pull down the emergency handle
positioned at the rear side of the said cap. See
"Loading door lock"
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Problem Cause Solution
Washing takes longer than
specified in the user manual.(*)
Water pressure is low. • Product waits until taking in adequate amount
of water to prevent poor washing quality due to
the decreased amount of water. Therefore, the
washing time extends.
Voltage is low. • Washing time is prolonged to avoid poor washing
results when the supply voltage is low.
Input temperature of water is low. • Required time to heat up the water extends
in cold seasons. Also, washing time can be
lengthened to avoid poor washing results.
Number of rinses and/or amount of rinse water have
increased.
• Product increases the amount of rinse water
when good rinsing is needed and adds an extra
rinsing step if necessary.
Excessive foam has occurred and automatic foam
absorption system has been activated due to too
much detergent usage.
• Use recommended amount of detergent.
Programme time does not
countdown. (On models with
display) (*)
Timer may stop during water intake. • Timer indicator will not countdown until the
product takes in adequate amount of water. The
product will wait until there is sufficient amount
of water to avoid poor washing results due to lack
of water. Timer indicator will resume countdown
after this.
Timer may stop during heating step. • Timer indicator will not countdown until the
product reaches the selected temperature.
Timer may stop during spinning step. • Automatic unbalanced load detection system is
activated due to the unbalanced distribution of the
laundry in the product.
Programme time does not
countdown. (*)
There is unbalanced load in the product. • Automatic unbalanced load detection system is
activated due to the unbalanced distribution of the
laundry in the product.
Product does not switch to
spinning step. (*)
There is unbalanced load in the product. • Automatic unbalanced load detection system is
activated due to the unbalanced distribution of the
laundry in the product.
The product will not spin if water is not drained
completely.
• Check the filter and the draining hose.
Excessive foam has occurred and automatic foam
absorption system has been activated due to too
much detergent usage.
• Use recommended amount of detergent.
Washing performance is poor:
Laundry turns gray. (**)
Insufficient amount of detergent has been used over a
long period of time.
• Use the recommended amount of detergent
appropriate for water hardness and the laundry.
Washing has been made at low temperatures for a
long time.
• Select the proper temperature for the laundry to
be washed.
Insufficient amount of detergent is used with hard
water.
• Using insufficient amount of detergent with hard
water causes the soil to stick on the cloth and
this turns the cloth into gray in time. It is difficult
to eliminate graying once it happens. Use the
recommended amount of detergent appropriate
for water hardness and the laundry.
Excessive amount of detergent is used. • Use the recommended amount of detergent
appropriate for water hardness and the laundry.
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Problem Cause Solution
Washing performance is poor:
Stains persist or the laundry is not
whitened. (**)
Insufficient amount of detergent is used. • Use the recommended amount of detergent
appropriate for water hardness and the laundry.
Excessive laundry is loaded in. • Do not load the product in excess. Load with
amounts recommended in the "Programme and
consumption table".
Wrong programme and temperature were selected. • Select the proper programme and temperature for
the laundry to be washed.
Wrong type of detergent is used. • Use original detergent appropriate for the product.
Excessive amount of detergent is used. • Put the detergent in the correct compartment. Do
not mix the bleaching agent and the detergent
with each other.
Washing performance is poor: Oily
stains appeared on the laundry.
(**)
Regular drum cleaning is not applied. • Clean the drum regularly. For this procedure,
please see "Cleaning the loading door and the
drum".
Washing performance is poor:
Clothes smell unpleasantly. (**)
Odours and bacteria layers are formed on the drum as
a result of continuous washing at lower temperatures
and/or in short programmes.
• Leave the detergent drawer as well as the loading
door of the product ajar after each washing.
Thus, a humid environment favorable for bacteria
cannot occur in the machine.
Colour of the clothes faded. (**) Excessive laundry was loaded in. • Do not load the product in excess.
Detergent in use is damp. • Keep detergents closed in an environment free
of humidity and do not expose them to excessive
temperatures.
A higher temperature was selected. • Select the proper programme and temperature
according to the type and soiling degree of the
laundry.
Washing machine does not rinse
well.
The amount, brand and storage conditions of the
detergent used are inappropriate.
• Use a detergent appropriate for the washing
machine and your laundry. Keep detergents
closed in an environment free of humidity and do
not expose them to excessive temperatures.
Detergent was put in the wrong compartment. • If detergent is put in the prewash compartment
although prewash cycle is not selected, the
product can take this detergent during rinsing
or softener step. Put the detergent in the correct
compartment.
Pump filter is clogged. • Check the filter.
Drain hose is folded. • Check the drain hose.
Laundry became stiff after
washing. (**)
Insufficient amount of detergent is used. • Using insufficient amount of detergent for the
water hardness can cause the laundry to become
stiff in time. Use appropriate amount of detergent
according to the water hardness.
Detergent was put in the wrong compartment. • If detergent is put in the prewash compartment
although prewash cycle is not selected, the
product can take this detergent during rinsing
or softener step. Put the detergent in the correct
compartment.
Detergent was mixed with the softener. • Do not mix the softener with detergent. Wash and
clean the drawer with hot water.
Laundry does not smell like the
softener. (**)
Detergent was put in the wrong compartment. • If detergent is put in the prewash compartment
although prewash cycle is not selected, the
product can take this detergent during rinsing
or softener step. Wash and clean the drawer
with hot water. Put the detergent in the correct
compartment.
Detergent was mixed with the softener. • Do not mix the softener with detergent. Wash and
clean the drawer with hot water.
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Problem Cause Solution
Detergent residue in the detergent
drawer. (**)
Detergent was put in wet drawer. • Dry the detergent drawer before putting in
detergent.
Detergent has gotten damp. • Keep detergents closed in an environment free
of humidity and do not expose them to excessive
temperatures.
Water pressure is low. • Check the water pressure.
The detergent in the main wash compartment got
wet while taking in the prewash water. Holes of the
detergent compartment are blocked.
• Check the holes and clean if they are clogged.
There is a problem with the detergent drawer valves. • Call the Authorised Service Agent.
Detergent was mixed with the softener. • Do not mix the softener with detergent. Wash and
clean the drawer with hot water.
Regular drum cleaning is not applied. • Clean the drum regularly. For this procedure,
please see "Cleaning the loading door and the
drum".
Too much foam forms inside the
product. (**)
Improper detergents for the washing machine is used. • Use detergents appropriate for the washing
machine.
Excessive amount of detergent is used. • Use only sufficient amount of detergent.
Detergent was stored under improper conditions. • Store detergent in a closed and dry location. Do
not store in excessively hot places.
Some meshed laundry such as tulle may foam too
much because of their texture.
• Use smaller amounts of detergent for this type
of item.
Detergent was put in the wrong compartment. • Put the detergent in the correct compartment.
Softener is being taken early by the product. • There may be problem in the valves or in the
detergent drawer. Call the Authorised Service
Agent.
Foam is overflowing from the
detergent drawer.
Too much detergent is used. • Mix 1 tablespoonful softener and ½ l water and
pour into the main wash compartment of the
detergent drawer.
• Put detergent into the product suitable for the
programmes and maximum loads indicated in
the “Programme and consumption table”. When
you use additional chemicals (stain removers,
bleaches and etc.), reduce the amount of
detergent.
Laundry remains wet at the end of
the programme. (*)
Excessive foam has occurred and automatic foam
absorption system has been activated due to too
much detergent usage.
• Use recommended amount of detergent.
(*) The product does not switch to spinning step when the laundry is not evenly distributed in the drum to prevent any damage to the
product and to its surrounding environment. Laundry should be rearranged and re-spun.
(**) Regular drum cleaning is not applied. Clean the drum regularly. See 4.4.2
AWARNING: If you cannot eliminate the problem although you follow the instructions in this section, consult your dealer or
the Authorised Service Agent. Never try to repair a nonfunctional product yourself.
AWARNING: Check the HomeWhiz section for the relevant troubleshooting information.
When the appliance is turned off, pressing 1 and 2 auxiliary function buttons are pressed for a long time, a 3-2-1
countdown, and the total washing cycles completed on the appliance is displayed.
After the total washing cycle is displayed, the failure codes, if any, are displayed. Check the information on the screen
through the table below.
On-screen Information Cause Solution
Err Safety algorithm is run on the appliance. Wait for the writing to pass. After pressing the auxiliary function
buttons 1 and 2, check the on-screen information.
SC Your complaint is not solved during the
check. Call the authorised service agent.
E5 Pump filter may be clogged.
Clean the pump filter.
See “Draining remaining water and cleaning the pump filter”
section.
Try in spin cycle. If the issue is not resolved, call the service.
E8 The machine may not be taking in water.
• Turn on the taps.
• Make sure there is no water outage.
• Check the water inlet hose connection, if there is any folding
on the hose, straighten it.
• Clean the pump filter. See “Draining remaining water and
cleaning the pump filter” section.
• Close the front cover of the machine. Make sure that the
cover is locked.
Run the machine one more time. If the issue is not resolved, call
the service.
E29
The product has switched to self protection
mode due to a supply problem (line voltage,
water pressure, etc.).
To cancel the programme, turn the Programme Selection knob
to select another programme. Previous programme will be
cancelled. See “Cancelling the programme” section.
If the issue persists, call the service.
E17 Excess foam is present in the machine after
the completed cycle.
• Store detergent in a closed and dry location. Do not store in
excessively hot places.
• Use smaller amounts of detergent for porous laundry like
tulle.
• Use amount of detergent appropriate to the amount of
laundry and the level of stain.
• Use only sufficient amount of detergent.
• Make sure you place the detergent in the appropriate
compartment.
• Run the Drum Cleaning programme with the machine empty.
See "Drum Cleaning" programme
If your machine does not include Drum Cleaning programme,
you can use Cotton 90C.
• After running a short programme without detergent, check the
machine. If the issue persists, call the service.
E18 Spin cycle is not initiated due to an
imbalance of the machine.
Check the laundry inside the machine. The amount of laundry
may not be sufficient. Try by increasing the amount of laundry.
The laundry may be causing an imbalance; sort out the laundry
by hand and distribute evenly inside the appliance.
Retry in spin cycle.
E12 There may be water inside the machine.
Unplug the machine.
There may be water under the machine. Clean the water under
the machine.
Plug the machine again.
Try running a short cycle.
If the issue persists or you see water leaking from one of the
hoses, close the valves and call the service.
E27 Check the water drain of the machine. See “Connecting the drain hose to the drain” section.
E84 BLE connection cannot be established. Check it, try connecting it. See “HomeWhiz Feature and Remote
Control Function” section. If the issue persists, call the service.
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DISCLAIMER / WARNING
Some (simple) failures can be adequately handled by the end-user without any safety issue or unsafe
use arising, provided that they are carried out within the limits and in accordance with the following
instructions (see the “Self-Repair” section).
Therefore, unless otherwise authorized in the “Self-Repair” section below, repairs shall be addressed
to registered professional repairers in order to avoid safety issues. A registered professional repairer is
a professional repairer that has been granted access to the instructions and spare parts list of this
product by the manufacturer according to the methods described in legislative acts pursuant to
Directive 2009/125/EC. However, only the service agent (i.e. authorized professional repairers)
that you can reach through the phone number given in the user manual/warranty card or
through your authorized dealer may provide service under the guarantee terms. Therefore,
please be advised that repairs by professional repairers (who are not authorized by Beko) shall
void the guarantee.
Self-Repair
Self-repair can be done by the end-user with regard to the following spare parts: door, door hinge and
seals, other seals, door locking assembly and plastic peripherals such as detergent dispensers (an
updated list is also available in support.beko.com as of 1st of March 2021).
Moreover, to ensure product safety and to prevent risk of serious injury, the mentioned self-repair shall
be done following the instructions in the user manual for self-repair or which are available in
support.beko.com. For your safety, unplug the product before attempting any self-repair.
Repair and repair attempts by end-users for parts not included in such list and/or not following the
instructions in the user manuals for self-repair or which are available in support.beko.com, might give
raise to safety issues not attributable to Beko, and will void the warranty of the product.
Therefore, it is highly recommended that end-users refrain from the attempt to carry out repairs falling
outside the mentioned list of spare parts, contacting in such cases authorized professional repairers or
registered professional repairers. On the contrary, such attempts by end-users may cause safety
issues and damage the product and subsequently cause fire, flood, electrocution and serious personal
injury to occur.
By way of example, but not limited to, the following repairs must be addressed to authorized
professional repairers or registered professional repairers: motor, pump assembly, main board, motor
board, display board, heaters etc.
The manufacturer/seller cannot be held liable in any case where end-users do not comply with the above..
The spare part availability of the washing machine or washer-dryer that you purchased is 10 years.
During this period, original spare parts will be available to operate the washing machine or washer-dryer properly.
BEKO UK AND IRELAND STANDARD MANUFACTURER GUARANTEE TERMS AND CONDITIONS
Your new Beko product is guaranteed against faulty materials, defective components or manufacturing defects.
The standard guarantee starts from the date of original purchase of the product, and lasts for a period of twelve (12)
months unless Beko plc (the “Manufacturer”) agrees to extend the guarantee for the product in writing.
If you have purchased an American style Fridge freezer, the standard guarantee starts from the date of original
purchase of the product, and lasts for a period of twenty four (24) months unless Beko plc (the “Manufacturer”)
agrees to extend the guarantee for the product in writing.
If you have any questions about the guarantee on your product (including how long it is valid), please contact your retailer or
our contact centre on 0333 207 9710 (UK and Northern Ireland) or 01 862 3411 (Republic of Ireland)
This guarantee does not in any way diminish or affect your statutory rights in connection with the product. This guarantee is in
addition to your statutory rights as a consumer. If you have any questions about these rights, please contact the retailer from
which you purchased the product. In certain circumstances, it is possible that your statutory rights may offer additional or
higher levels of protection than those offered under the terms of this guarantee.
What is covered by this guarantee?
• Repairs to the product required as a result of faulty materials, defective components or manufacturing defects.
• Functional replacement parts to repair a product.
• The costs of a Beko Approved Engineer to carry out the repair.
What is not covered?
• Transit and delivery damage.
• Cabinet or appearance parts, including but not limited to control knobs, flaps and handles.
• Accessories and/or consumable items including but not limited to ice trays, scrapers, cutlery baskets, filters and light
bulbs.
• Repairs necessary as a direct or indirect result of:
- Accidental damage, misuse or abuse of a product.
- An attempted repair of a product by anyone other than a Beko Approved Engineer (the “Engineer”).
- Installation or use of a product where such installation or use fails to meet the requirements contained in this
guarantee or the User Instructions Booklet.
• Repairs to a product operated at any time on commercial or non-residential household premises (unless we have
previously agreed to the installation environment).
This guarantee is limited to the cost of repairing the product. To the extent permitted by law, the Manufacturer does not accept
and will not be held liable for any financial loss incurred in connection with the failure of any product to operate in accordance
with the expected standards. Such financial loss includes but is not limited to loss arising from:
• Time taken off work.
• Damaged food, clothing or other items.
• Meals taken at restaurants or from takeaways.
• General compensation for inconvenience.
Important Notes
1. Your product is designed and built for domestic household use only.
2. The guarantee will automatically be void if the product is installed or is used in commercial or non-residential
domestic household premises, unless we have previously agreed to the installation environment.
3. The product must be correctly installed, located and operated in accordance with the instructions contained in the
User Instructions Booklet provided with your product.
4. Professional installation by a qualified Electrical Domestic Appliance Installer is recommended for all Washing
Machines, Dishwashers and Electric Cookers (as incorrect installation may result in you having to pay for the cost of
repairing the product).
5. Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks Ireland for Republic of Ireland)
registered gas installer.
6. This guarantee is given in respect of products purchased and used within the United Kingdom and the Republic of
Ireland.
7. This guarantee is effective from the initial date of purchase of a new product from an authorised retailer and will be
void if the product is resold.
8. This guarantee does not apply to graded sales (where the product is purchased as a “second”).
9. Possession of a copy of these terms and conditions does not necessarily mean that a product has the benefit of this
guarantee. If you have any questions, please call our Call Centre on the number set out above.
10. The Manufacturer reserves the right to terminate the guarantee if its staff or representatives are subjected to physical
or verbal abuse in the course of carrying out their duties.
11. Optional extras, where available (i.e. extendable feet) are supplied on a chargeable basis only.
Does Beko offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole discretion, replace your product with a new
product instead of carrying out a repair. Where a replacement is offered, this would normally be an identical model but when
this is not possible, a model of similar specification will be provided. The Manufacturer will cover the costs and arrange for the
delivery of the new product and for the return of the old product. Any costs related to disconnecting the faulty product and
installing the replacement product will not be borne by the Manufacturer unless previously agreed to in writing. The original
guarantee will continue to apply to the replacement product; the new product will not come with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments outside these hours may be possible at the sole
discretion of the Manufacturer but cannot be guaranteed. Whilst our Engineers will endeavour to minimize inconvenience and
to meet requests for specific timed appointments, this cannot be guaranteed. We will not be liable for delays or if it is unable to
carry out a repair because a convenient appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is covered by this guarantee with a proof of
purchase. The Manufacturer reserves the right to charge for the reasonable cost of any service call if:
• You cannot provide evidence that your product is covered by this guarantee.
• Where a service call has been made and the engineer finds that there is no fault with your product.
• That your product has not been installed or operated in accordance with the User Instructions Booklet.
• That the fault was caused by something other than faulty materials, defective components or manufacturing defects.
• For missed appointments.
Payment of these costs are due immediately upon the Engineer providing you with an invoice. The Manufacturer reserves the
right to terminate the guarantee if you fail to pay the costs for the service call in a timely manner.
If you are a resident of the United Kingdom, this guarantee will be governed by English law and subject to the English Courts,
save where you live in another part of the United Kingdom, in which case the law and courts of that location will apply.
If you are resident in the Republic of Ireland, this guarantee will be governed by Irish law and the Irish courts will have
jurisdiction.
This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent, Watford, Hertfordshire. WD18 8QU.
Beko plc is registered in England and Wales with company registration number 02415578.
9. Possession of a copy of these terms and conditions does not necessarily mean that a product has the benefit of this
guarantee. If you have any questions, please call our Call Centre on the number set out above.
10. The Manufacturer reserves the right to terminate the guarantee if its staff or representatives are subjected to physical
or verbal abuse in the course of carrying out their duties.
11. Optional extras, where available (i.e. extendable feet) are supplied on a chargeable basis only.
Does Beko offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole discretion, replace your product with a new
product instead of carrying out a repair. Where a replacement is offered, this would normally be an identical model but when
this is not possible, a model of similar specification will be provided. The Manufacturer will cover the costs and arrange for the
delivery of the new product and for the return of the old product. Any costs related to disconnecting the faulty product and
installing the replacement product will not be borne by the Manufacturer unless previously agreed to in writing. The original
guarantee will continue to apply to the replacement product; the new product will not come with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments outside these hours may be possible at the sole
discretion of the Manufacturer but cannot be guaranteed. Whilst our Engineers will endeavour to minimize inconvenience and
to meet requests for specific timed appointments, this cannot be guaranteed. We will not be liable for delays or if it is unable to
carry out a repair because a convenient appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is covered by this guarantee with a proof of
purchase. The Manufacturer reserves the right to charge for the reasonable cost of any service call if:
• You cannot provide evidence that your product is covered by this guarantee.
• Where a service call has been made and the engineer finds that there is no fault with your product.
• That your product has not been installed or operated in accordance with the User Instructions Booklet.
• That the fault was caused by something other than faulty materials, defective components or manufacturing defects.
• For missed appointments.
Payment of these costs are due immediately upon the Engineer providing you with an invoice. The Manufacturer reserves the
right to terminate the guarantee if you fail to pay the costs for the service call in a timely manner.
If you are a resident of the United Kingdom, this guarantee will be governed by English law and subject to the English Courts,
save where you live in another part of the United Kingdom, in which case the law and courts of that location will apply.
If you are resident in the Republic of Ireland, this guarantee will be governed by Irish law and the Irish courts will have
jurisdiction.
This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent, Watford, Hertfordshire. WD18 8QU.
Beko plc is registered in England and Wales with company registration number 02415578.
BEKO UK AND IRELAND BUILT-IN APPLIANCES GUARANTEE TERMS AND CONDITIONS
If you have purchased a built-in or integrated appliance, and registered it within 90 days of purchase by completing
the online registration form, then the standard 12 month guarantee will be extended to 24 months, under the same
terms and conditions as detailed in our Standard Guarantee Terms and Conditions.
BEKO UK AND IRELAND PROSMART INVERTER MOTOR GUARANTEE TERMS AND CONDITIONS
This 10 year guarantee relates to Beko products that feature the ProSmart Inverter Motor.
The ProSmart Motor guarantee terms and conditions are in addition to our Standard guarantee terms and conditions detailed
in the previous section.
In order to activate the 10 year guarantee you MUST register the appliance within 90 days of the original purchase
date. You can register by first visiting Beko.co.uk/register and by following the online instructions.
Beko Free standing appliances come with a 12 month parts and labour guarantee as standard,
Beko Built-in appliances come with a 12 month parts and labour guarantee as standard. This is extended to 24 months, free of
charge, upon registration of the appliance. When you register your appliance for additional guarantee, you will automatically
activate the ProSmart Motor 10 year guarantee. You do not need to register twice. (beko.co.uk/guarantee-terms).
To make a claim against your Beko ProSmart Inverter Motor Guarantee (the “Guarantee”), all customer and product details
must be registered with Beko plc using the procedure outlined below.
1. This extra 9 years (for free standing appliances) or 8 years (for built-in or integrated appliances) guarantee is only
effective after the expiration of the standard manufacturer’s guarantee.
2. It is only valid for the ProSmart Inverter motors of selected washing machines, washer-dryers, tumble dryers and
dishwashers. It does not cover any labour charge or any other components of the product. In addition, it is only valid
for one replacement of the ProSmart motor during the extra 9-year (for free standing appliances) or 8 year (for built-in
appliances) guarantee period.
3. To activate your guarantee, you MUST register your appliance within 90 days of the original purchase date, by visiting
beko.co.uk/register.
4. Customers will receive a unique reference code as proof of guarantee validation by email or post, which must be
quoted at the time of a claim being made.
5. Any repair/replacement of the ProSmart Inverter motor must only be carried out by an authorised Beko Service Agent
(the “Service Agent”).
6. Labour for the repair/replacement of the ProSmart Inverter motor is not included in this guarantee and is chargeable
directly by the Service Agent.
7. Any additional components fitted to the product at any time will not be covered by this guarantee and will be
chargeable directly by the Service Agent.
8. The guarantee is not transferable and cannot be exchanged for cash.
9. There are no alternative or additional offers to this Guarantee.
10. The guarantee is exclusive of the manufacturer’s standard guarantee
11. The Terms and Conditions shown above are in addition to the standard terms and conditions of your product
guarantee. Please read and refer to such Terms and Conditions when making any claim.
12. We may use the information you provide for marketing purposes and to analyse your purchasing preferences. We
may keep your information for a reasonable period for these purposes in accordance with the applicable Data
Protection Laws and General Data Protection Regulations (GDPR). You can opt into this service during the
registration process. Further details are available at http://www.beko.co.uk/cookie-and-privacy.
13. These Terms and Conditions are governed by the laws of England and Wales; manufacturer: Beko plc, Beko House,
1 Greenhill Crescent, Watford WD18 8QU. Company Registration Number: 02415578.
HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE
Please keep your purchase receipt or other proof of purchase details in a safe place; you will need to have this documentation
available should the product require attention under guarantee.
Please take a few moments to complete the details below, as you will need this information when you call us, or to use our
online services. When you call us you may be required to input your serial number into your telephone keypad. For help please
visit beko.co.uk/support/model-finder
•The product model number is printed on the Operating Instruction Booklet / User guide
•The product model and serial number is printed on the Rating Label affixed to the appliance.
•The Retailer (Purchased from) and Date of purchase will be printed on your purchase receipt or other proof of
purchase paperwork
Recording of these details alone will not count as proof of purchase. A valid proof of purchase is required for requesting
service under guarantee.
Model number
Serial number
Purchased from
Date of purchase
For service under guarantee or for product advice please call our Contact centre
Before requesting service please check the troubleshooting guide in the Operating Instructions booklet, as a charge may be
levied where no fault is found, and even though your product may still be under guarantee.
After arranging service the area around the product must be easily accessible to the Engineer, without the need for cabinets or
furniture to be removed or moved.
It is your responsibility to ensure our Engineers have a clean and safe environment to carry out any repairs.
Please have your Model number and Serial number available when you call us, as you may be required to input your serial
number into your telephone keypad during your call.
UK Mainland & Northern Ireland:
0333 207 9710
Landline or mobile calls to 0333 numbers cost no more than calls to geographic numbers 01 or 02, and are charged at the
basic rate. Calls from landlines and mobiles are included in free call packages but please check with your telephone service
provider for exact call charges.
Republic of Ireland:
01 862 3411
Service once the manufacturers guarantee has expired
If you have purchased an extended guarantee please refer to the instructions contained within the extended guarantee
agreement document, otherwise please call us using the appropriate number above, where service can be obtained at a
charge.
Should you experience any difficulty in obtaining service please call us on 0333 207 9710 or 01 862 3411
Contact us though our website
Send us a secure message through our online contact us form. Please visit our website, click Contact Us and choose a
product support topic from the list of options. Complete the required details and click send message.
Product registrations
For UK registrations please visit beko.co.uk/register and for the Republic of Ireland visit beko.ie/register.
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