Beko WTG941B3 User Manual
Displayed below is the user manual for WTG941B3 by Beko which is a product in the Washing Machines category. This manual has pages.
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2820527497_EN/ 10-04-19.(16:18)
Washing Machine
User Manual
WTG941B3W
EN
Document Number=
Please read these instructions first before using your appliance
Dear Customer,
Thank you for choosing a Beko appliance.
Please take some time to read this user manual before using your appliance, to ensure you
know how to safely operate the controls and functions.
Carefully follow all unpacking and installation instructions to ensure the appliance is correctly
connected and fitted prior to use.
Please write your product model and serial number on the last page of this user manual, and
store in a safe location close to the appliance for easy future reference.
This user manual may also be applicable for several other models. Differences between
models will be listed.
If you have any questions or concerns, please call our contact centre or find help and
information online at www.beko.co.uk .com
Explanation of symbols used throughout this User Manual
C• Important information or
useful hints about usage.
A• Warning for hazardous
situations with regard
to life and property.
B• Warning for electric shock.
• Recyclable materials.
Do not dispose of the packaging materials together with domestic or other wastes. Take them
to the packaging material collection points designated by the local authorities.
This product was manufactured using the latest technology in environmentally friendly conditions.
1 General safety instructions
• While there is still water inside
the product, never open the
loading door or remove the filter.
Otherwise, risk of flooding and
injury from hot water will occur.
• Do not force open the locked
loading door. Door can be
opened a few minutes after the
washing cycle ends. In case
of forcing the loading door to
open, the door and the lock
mechanism may get damaged.
• Use detergents, softeners
and supplements suitable for
automatic washing machines
only.
• Follow the instructions on
the label of textiles and the
detergent package.
1.2 Hot surface safety
A
CAUTION!
• While washing the laundry
at high temperatures, the
loading door glass will get hot.
Considering this fact, during
washing operation keep the
children away from the loading
door of the product to prevent
them touching it.
This section includes security
instructions which may help prevent
the injuries and material damage risks.
All kinds of warranties shall be invalid if
these instructions are not observed.
1.1 Lfe and property safety
A
CAUTION!
• Never place the product on a
carpet-covered floor. Electrical
parts will get overheated since
air cannot circulate from under
the device. This will cause
problems with your product.
• Unplug the product if it is not in
use.
• Always have the installation and
repairing procedures carried
out by the Authorised Service
Agent. The manufacturer shall
not be held liable for damages
that may arise from procedures
carried out by unauthorised
persons.
• The water supply and
draining hoses must be
securely fastened and remain
undamaged. Otherwise, water
leak may occur.
4 / EN Washing Machine / User’s Manual
1.3 Chldren’s safety
A
CAUTION!
• This product can be used by
the children who are at the
age of 8 and over and the
people whose physical, sensory
or mental skills are not fully
developed or who do not have
necessary required experience
and knowledge as long as they
are supervised or trained about
the safe use of the product and
its risks. Children should not
play with the device. Cleaning
and maintenance works should
not be performed by children
unless they are supervised by
someone. Children of less than
3 years should be kept away
unless continuously supervised.
A
CAUTION!
• Packaging materials may be
dangerous for the children.
Keep packaging materials in a
safe place away from reach of
the children.
• Electrical products are
dangerous for the children.
Keep the children away from
the product when it is in use.
Do not allow them to play
with the product. Use child
lock to prevent children from
intervening with the product.
A
CAUTION!
• Do not forget to close the
loading door when leaving the
room where the product is
located.
• Store all detergents and
additives in a safe place away
from the reach of the children
by closing the cover of the
detergent container or sealing
the detergent package.
1.4 Electrcal safety
B
DANGER!
• If the product has a failure, it
should not be operated unless
it is repaired by the Authorised
Service Agent. Risk of electric
shock!
• This product is designed to
resume operating in the event
of powering on after a power
interruption. If you wish to
cancel the programme, see
“Cancelling the programme”
section.
5 / EN Washing Machine / User’s Manual
B
DANGER!
• Plug the product into a
grounded outlet protected by
a 16 A fuse. Do not neglect to
have the grounding installation
made by a qualified electrician.
Our company shall not be
liable for any damages that
will arise when the product
is used without grounding
in accordance with the local
regulations.
B
DANGER!
• Do not wash the product by
spraying or pouring water onto
it! Risk of electric shock!
• Never touch the power cable
plug with wet hands! Do not
grab the power cord to unplug
the machine, always unplug it
by holding the socket with one
hand, and pulling the plug with
the other hand.
• Product should be unplugged
during installation, maintenance,
cleaning and repair procedures.
B
DANGER!
• If the power cable is damaged,
it must be replaced by the
manufacturer, after sales service
or a similarly qualified person
(preferably an electrician) or
someone designated by the
importer in order to avoid
possible risks.
2. Important instructions for
environment
2.1 Compliance with WEEE Directive
This product complies with EU
WEEE Directive (2012/19/EU).
This product bears a classification
symbol for waste electrical and
electronic equipment (WEEE).
This product has been manufactured with
high quality parts and materials which can
be reused and are suitable for recycling. Do
not dispose of the waste product with normal
domestic and other wastes at the end of its
service life. Take it to the collection center
for the recycling of electrical and electronic
equipment. Please consult your local
authorities to learn about these collection
centers.
Compliance with RoHS Directive:
The product you have purchased complies
with EU RoHS Directive (2011/65/EU). It
does not contain harmful and prohibited
materials specified in the Directive.
2.2 Package information
Packaging materials of the product are
manufactured from recyclable materials in
accordance with our National Environment
Regulations. Do not dispose of the
packaging materials together with the
domestic or other wastes. Take them to
the packaging material collection points
designated by the local authorities.
3.Intended use
• Thisproducthasbeendesignedfordomestic
use. It is not for commercial purposes or it
should not be used out of its intended use.
• Theproductmustonlybeused
for washing and rinsing of laundry
that are marked accordingly.
• Themanufacturerwaivesanyresponsibility
arisen from incorrect usage or transportation.
• Theservicelifeofyourproductis10years.
During this period, original spare parts will be
available to operate the appliance properly.
6 / EN Washing Machine / User’s Manual
4 Technical specifications
Complying Commission Delegated Regulation (EU) No 1061/2010
Supplier name or trademark Beko
Model name WTG941B3W
7145644500
Rated capacity (kg) 9
Energy efficiency class / Scale from A+++ (Highest Efficiency) to D (Lowest Efficiency) A+++
Annual Energy Consumption (kWh) (1) 195
Energy consumption of the standard 60°C cotton programme at full load (kWh) 1,120
Energy consumption of the standard 60°C cotton programme at partial load (kWh) 0,670
Energy consumption of the standard 40°C cotton programme at partial load (kWh) 0,670
Power consumption in ‘off-mode’ (W) 0,400
Power consumption in ‘left-on mode’ (W) 0,800
Annual Water Consumption (l) (2) 10559
Spin-drying efficiency class / Scale from A (Highest Efficiency) to G (Lowest Efficiency) B
Maximum spin speed (rpm) 1400
Remaining moisture Content (%) 53
Standard cotton programme (3) Cotton Eco 60°C and 40°C
Programme time of the standard 60°C cotton programme at full load (min) 205
Programme time of the standard 60°C cotton programme at partial load (min) 185
Programme time of the standard 40°C cotton programme at partial load (min) 185
Duration of the left-on mode (min) N/A
Airborne acoustical noise emissions washing/spinning (dB) 53/76
Built-in No
(1) Energy Consumption based on 220 standard washing cycles for cotton programmes at 60°C and 40°C at full and partial load, and the
consumption of the low-power modes. Actual energy consumption will depend on how the appliance is used.
(2) Water consumption based on 220 standard washing cycles for cotton programmes at 60°C and 40°C at full and partial load. Actual water
consumption will depend on how the appliance is used.
(3) “Standard 60°C cotton programme” and the “standard 40°C cotton programme” are the standard washing programmes to which the information
in the label and the fiche relates and these programmes are suitable to clean normally soiled cotton laundry and that they are the most efficient
programmes in terms of combined energy and water consumption.
Height (cm) 84
Width (cm) 60
Depth (cm) 64
Net weight (±4 kg.) 71
Single Water inlet / Double Water inlet • / -
• Available
Electrical input (V/Hz) 230 V / 50Hz
Total current (A) 10
Total power (W) 2200
Main model code 928
7 / EN Washing Machine / User’s Manual
4.1 Installation
• Applytothenearestauthorisedservice
agent for the installation of your product.
• Preparationofthelocationandelectrical,
tap water and waste water installations at
the place of installation is under customer's
responsibility.
• Makesurethatthewaterinletanddischarge
hoses as well as the power cable are not
folded, pinched or crushed while pushing
the product into its place after installation or
cleaning procedures.
• Makesurethattheinstallationandelectrical
connections of the product are performed
byauthorisedservice.Manufacturershall
not be held liable for damages that may
arise from procedures carried out by
unauthorised persons.
• Priortoinstallation,visuallycheckifthe
product has any defects on it. If so, do not
have it installed. Damaged products cause
risks for your safety.
4.1.1 Appropriate installation location
• Placetheproductonahardandlevelfloor.
Do not put it onto a carpet with high pile or
other similar surfaces.
• Whenthewashingmachineanddryerare
placed on top of each other, their total
weight –when loaded– amounts to 180 kg.
Place the product on a solid and flat floor
that has sufficient load carrying capacity!
• Donotplacetheproductonthepowercable.
• Donotinstalltheproductinthe
environments where the temperature falls
below 0 ºC.
• Leavingagapatthesidesofthemachineis
suggested to reduce vibration and noise
• Onagraduatedfloor,donotplacethe
product next to the edge or on a platform.
• DonotplaceheatsourcessuchasHobs,
Irons, Ovens, etc. on the washing machine
and do not use them on the product.
4.1.2 Removing packaging reinforcement
Tilt the machine
backwards to remove the
packaging reinforcement.
Remove the packaging
reinforcement by pulling
the ribbon. Do not make
this operation alone by
yourself.
4.1.3 Removing the
transportation locks
1 Loosenallboltswithanappropriatewrench
until they turn freely.
2 Remove the transport safety bolts by
turning them slightly.
3 Insert the plastic covers in the bag
containing the user manual to the openings
on the rear panel.
A
CAUTION!
• Remove the transportation safety bolts
before operating the washing machine!
Otherwise, the product will be damaged.
C
INFORMATION
• Keep the transportation safety
bolts in a safe place to reuse when
the washing machine needs to
be moved again in the future.
• Install the transport safety bolts in reverse
order of the disassembly procedure.
• Never move the product without
the transportation safety bolts
properly fixed in place!
4.1.4 Connecting water supply
C
INFORMATION
• The water supply pressure required to
run the product is between 1 to 10 bars
(0.1–1MPa).Itisnecessarytohave
10 – 80 liters of water flowing from the
fully open tap in one minute to have your
machine run smoothly. Attach a pressure
reducing valve if water pressure is higher.
A
CAUTION!
• Modelswithasinglewaterinletshould
not be connected to the hot water
tap. In such a case the laundry will get
damaged or the product will switch to
protection mode and will not operate.
• Do not use old or used water inlet
hoses on the new product. It may
cause stains on your laundry.
8 / EN Washing Machine / User’s Manual
1 Tighten the nuts of the hose by hand.
Never use a tool when tightening the nuts.
2
When hose connection is completed,
check whether there is leak problems at the
connection points by opening the taps fully. If
any leaks occur, turn off the tap remove the
nut. Retighten the nut carefully after checking
the seal. In order to prevent the water leaks
and resultant damages, keep the taps closed
when you do not use the product.
4.1.5 Connecting the drain
hose to the drain
• Attachtheendofthedrainhosedirectlyto
waste water drain, lavatory or bathtub.
A
CAUTION!
• Your drain house will be flooded if the
hose comes out of its housing during
waterdischarge.Moreover,thereis
risk of scalding due to high washing
temperatures! In order to prevent
such situations and make sure that
the machine performs water intake
and discharge processes without any
problem, fix the drain hose securely.
40 cm
100 cm
•Connectthedrainhosetoaminimumheight
of 40 cm and a maximum height of 100 cm.
•Incasethedrainhoseiselevatedafterlaying
it on the floor level or close to the ground
(less than 40 cm above the ground), water
discharge becomes more difficult and the
laundry may come out excessively wet.
Therefore, follow the heights described in
the figure.
• Topreventthewastewatertogoback
into the machine again and to ensure easy
drainage, do not immerse the end of the
hose into the waste water or do not insert
it into the drain for more than 15 cm. If it is
too long, cut it short.
• Theendofthehoseshouldnotbebent,
it should not be stepped on and the hose
must not be pinched between the drain and
the machine.
• Ifthelengthofthehoseistooshort,use
it by adding an original extension hose.
Lengthofthehosemaynotbelongerthan
3.2 m. To avoid water leak failures, the
connection between the extension hose and
the drain hose of the product must be fitted
well with an appropriate clamp as not to
come off and leak.
4.1.6 Adjusting the feet
A
CAUTION!
• In order to ensure that the product
operates more silently and vibration-
free, it must stand level and balanced
on its feet. Balance the machine by
adjusting the feet. Otherwise, the product
may move from its place and cause
crushing and vibration problems.
• Do not use any tools to loosen the lock
nuts. Otherwise, they will get damaged.
1 Loosenthelocknutsonthefeetbyhand.
2 Adjust the feet until the product stands in a
stable and balanced way.
3. Tighten all lock nuts by hand again.
9 / EN Washing Machine / User’s Manual
4.1.7 Electrical connection
Connect the product to a grounded outlet
protected by a 13 A fuse. Our company shall
not be liable for any damages that will arise
when the product is used without grounding in
accordance with the local regulations.
• Connectionmustcomplywithnational
regulations.
• Thewiringfortheelectricaloutletcircuit
must be sufficient to meet the appliance
requirements. Use of a Groud Fault Circuit
Interrupter (GFCI) is recommended.
• Powercableplugmustbewithineasyreach
after installation.
• Ifthecurrentvalueofthefuseorbreaker
in the house is less than 13 Amps, have a
qualified electrician install a 13 Amp fuse.
• Thevoltagespecifiedinthe“Technical
specifications” section must be equal to
your mains voltage.
• Donotmakeconnectionsviaextension
cables or multi-plugs.
A
CAUTION!
• Damaged power cables must be replaced
by the Authorised Service Agents.
Electrical requirements
Before you insert the plug into the wall socket
make sure that the voltage and the frequency
shown in the rating label corresponds to your
electricity supply.
We recommend that this appliance be
connected to the mains supply via a suitable
switched and fused socket in a readily
accessible position.
Should the mains lead of the appliance
become damaged or need replacing at any
time, it must be replaced by a special purpose
made mains lead which can only be obtained
from a Authorised Service Agent.
B
WARNING!
• This appliance must be earthed
If the fitted moulded plug is not suitable for
your socket, then the plug should be cut off
and an appropriate plug fitted.
Destroy the old plug, which is cut off as a
plug with a bared cord could cause a shock
hazard if inserted into a socket elsewhere in
the house.
The moulded plug on this appliance
incorporates a 13A fuse. Should the fuse need
to be replaced an ASTA approved BS1362
fuse of the same rating must be used. Do not
forget to refit the fuse cover. In the event of
losing the fuse cover, the plug must not be
used until a replacement fuse cover has been
fitted. Colour of the replacement fuse cover
must be the same colour as that visible on the
pin face of the plug. Fuse covers are available
from any good electrical store.
Important
Fitting a different plug
As the colours of the
wires in the mains
lead of this appliance
may not correspond
with the coloured
markings identifying
the terminals on your
plug, proceed as
follows:
1 Connect the green - yellow or green (earth)
wire to the terminal in the plug marked ‘E’
or with the symbol f or coloured green and
yellow or green.
2
Connect the blue (neutral) wire to the terminal
in the plug marked ‘N’ or coloured black.
3 Connect the brown (live) wire to the terminal
intheplugmarked‘L’orcolouredred.
With the alternative plugs a 13A fuse must be
fitted either in the plug or adaptor or in the main
fuse box. If in doubt contact a qualified electrician.
Transportation of the product
1. Unplug the product before transporting it.
2. Remove water drain and water supply
connections.
3. Drain all water that has remained in the
product.
10 / EN Washing Machine / User’s Manual
4. Install transportation safety bolts in the
reverse order of removal procedure.
C
INFORMATION!
• Never move the product without
the transportation safety bolts
properly fixed in place!
A
WARNING!
• Packaging materials are dangerous to
children. Keep packaging materials in a
safe place away from reach of the children.
4.1.8 Initial use
Before starting to
use the product
make sure that
the preparations
are made which
are in line with the
“Important Safety
and Environment Instructions” and the
instructions in the “Installation” section.
To prepare the product for washing laundry,
perform first operation in Drum Cleaning
programme. If this program is not available
in your machine, apply the method which is
described in the section 4.4.2.
C
INFORMATION
• Use an anti-limescale suitable
for the washing machines.
• Some water might have remained
in the product due to the quality
control processes in the production.
It is not harmful for the product.
4.2 Preparation
4.2.1 Sorting the laundry
* Sort laundry according to type of fabric,
color, and degree of soiling and allowable
water temperature.
* Always obey the instructions given on the
garment tags.
4.2.2 Preparing laundry for washing
• Laundryitemswithmetalattachmentssuch
as, underwired bras, belt buckles or metal
buttons will damage the machine. Remove
the metal pieces or wash the clothes by
putting them in a laundry bag or pillow case.
• Takeoutallsubstancesinthepocketssuchas
coins, pens and paper clips, and turn pockets
inside out and brush. Such objects may
damage the product or cause noise problem.
• Putsmallsizeclothessuchasinfant'ssocks
and nylon stockings in a laundry bag or
pillow case.
• Placecurtainsinwithoutcompressingthem.
Remove curtain attachment items.
• Fastenzippers,sewloosebuttonsand
mend rips and tears.
• Wash“machinewashable”or“hand
washable” labeled products only with an
appropriate programme.
• Donotwashcoloursandwhitestogether.
New, dark coloured cottons release a lot of
dye. Wash them separately.
•
Tough stains must be treated properly before
washing. If unsure, check with a dry cleaner.
• Onlyusethedyes/colorchangersand
descaling agents which are appropriate
to machine wash. Always follow the
instructions on the package.
• Washtrousersanddelicatelaundryturned
inside out.
• KeeplaundryitemsmadeofAngorawoolin
the freezer for a few hours before washing.
This will reduce pilling.
•
Laundrythataresubjectedtomaterialssuch
as flour, lime dust, milk powder, etc. intensely
must be shaken off before placing into the
machine. Such dusts and powders on the
laundry may build up on the inner parts of
the machine in time and can cause damage.
4.2.3 Things to be done
for energy saving
Following information will help you use the product
in an ecological and energy-efficient manner.
11 / EN Washing Machine / User’s Manual
• Operatetheproductinthehighest
capacity allowed by the programme you
have selected, but do not overload; see,
"Programme and consumption table". See,
“Programme and consumption table"
• Alwaysfollowtheinstructionsonthe
detergent packaging.
• Washslightlysoiledlaundryatlowtemperatures.
• Usefasterprogrammesforsmallquantities
of lightly soiled laundry.
•
Do not use prewash and high temperatures
for laundry that is not heavily soiled or stained.
• Ifyouplantodryyourlaundryinadryer,
select the highest spin speed recommended
during washing process.
•
Do not use more detergent than the
recommended amount specified on its package.
4.2.4 Loading the laundry
1. Open the laundry cover.
2. Put the laundry items into the machine in a
loose manner.
3.
Push and close the loading cover until you
hear the locking sound. Ensure that no items
are caught in the door. The loading door is
locked while a programme is running. The
door can only be opened a while after the
programme comes to an end.
4.2.5 Correct load capacity
The maximum load capacity depends on the
type of laundry, the degree of soiling and the
washing programme desired.
Machineautomaticallyadjuststhewater
amount according to the weight of the laundry
put inside it.
A
WARNING!
• Follow the information in the
“Programme and consumption table”.
When overloaded, machine’s washing
performancewilldrop.Moreover,noise
and vibration problems may occur.
4.2.6 Using detergent and softener
C
INFORMATION
• When using detergent, softener, starch, fabric
dye, bleacher and decolorant, descaling
agents; read the manufacturer’s instructions
written on the package and follow the dosages
specified. Use measuring cup if available.
1
3
2
The detergent drawer
is composed of three
compartments:
– (1) for prewash
– (2) for main wash
– (3) for softener
– ( ) in addition, there
is a siphon piece in the
softener compartment.
Detergent, softener and other cleaning agents
• Adddetergentandsoftenerbeforestarting
the washing programme.
• Whilethewashingcycleisinprogress,do
not leave the detergent dispenser open!
• Whenusingaprogrammewithoutprewash,
do not put any detergent into the prewash
compartment (compartment nr. "1").
• Inaprogrammewithprewash,donot
put liquid detergent into the prewash
compartment (compartment nr. "1").
• Donotselectaprogrammewithprewashif
you are using a detergent bag or dispensing
ball. Place the detergent bag or the dispensing
ball directly among the laundry in the machine.
• Ifyouareusingliquiddetergent,do
not forget to place the liquid detergent
container into the main wash compartment
(compartment number “2”).
Choosing the detergent type
Detergent type to be used depends on the
fabric type and color.
• Usedifferentdetergentsforcolouredand
white laundry.
• Washyourdelicateclothesonlywithspecial
detergents (liquid detergent, wool shampoo,
etc.) used solely for delicate clothes.
• Whenwashingdarkcolouredclothesandquilts,
it is recommended to use liquid detergent.
• Washwoolenswithspecialdetergentmade
specifically for woolens.
A
CAUTION!
• Use only detergents manufactured
specifically for washing machines.
• Do not use soap powder.
Adjusting detergent amount
The amount of washing detergent to be used
depends on the amount of laundry, the degree
of soiling and water hardness.
12 / EN Washing Machine / User’s Manual
• Donotuseamountsexceedingthedosage
quantities recommended on the detergent
package to avoid problems of excessive
foam, poor rinsing, financial savings and
finally, environmental protection.
• Uselesserdetergentforsmallamountsor
lightly soiled clothes.
Using softeners
Pour the softener into the softener
compartment of the detergent drawer.
• Donotexceedthe(>max<)levelsignonthe
softener compartment.
• Ifthesoftenerhaslostitsfluidity,diluteitwith
water before putting it in the detergent drawer.
Using liquid detergents
If the product contains a liquid detergent cup:
2
2
• Puttheliquiddetergentcontainerintothe
compartment no “2”.
• Iftheliquiddetergentlostitsfluidity,diluteit
with water before putting it into the detergent
container.
If the product is equipped with a liquid
detergent part:
• Whenyouwanttouseliquiddetergent,pull
the apparatus towards yourself. The part
that falls down will serve as a barrier for the
liquid detergent.
• Ifrequired,cleantheapparatuswithwater
when it is in place or by removing it.
• Ifyouwillusepowderdetergent,the
apparatus must be secured at top position.
If the product does not contain a liquid
detergent cup:
• Donotuseliquiddetergentfortheprewash
in a programme with prewash.
• Liquiddetergentstainsyourclotheswhen
used with Delayed Start function. If you are
going to use the Delayed Start function, do
not use liquid detergent.
Using gel and tablet detergent
•
If the gel detergent thickness is fluidal and
your machine does not contain a special liquid
detergent cup, put the gel detergent into the
main wash detergent compartment during
first water intake. If your machine contains a
liquid detergent cup, fill the detergent into this
cup before starting the programme.
• Ifthegeldetergentthicknessisnotfluidalor
in the shape of capsule liquid tablet, put it
directly into the drum before washing.
• Puttabletdetergentsintothemainwash
compartment (compartment nr. "2") or
directly into the drum before washing.
Using starch
• Puttheliquidsoda,powdersodaorthe
fabric dye into the softener compartment.
• Donotusesoftenerandstarchtogetherina
washing cycle.
• Wipetheinsideofthemachinewithadamp
and clean cloth after using starch.
Using limescale remover
• Whenrequired,uselimescaleremovers
manufactured specifically for washing
machines only.
Using bleaches
• Addthebleachatthebeginningofthe
washing cycle by selecting a prewash
program. Do not put detergent in the
prewash compartment. As an alternative
application, select a programme with extra
rinse and add the bleaching agent while the
machine is taking water from the
detergent
compartment during first rinsing step.
• Donotusebleachingagentanddetergent
by mixing them. Use just a little amount
(approx. 50 ml) of bleaching agent and
rinse the clothes very well as it causes skin
irritation. Do not pour the bleach onto the
laundry and do not use it with the colored items.
• Whenusingoxygen-baseddecolorant,
select a program which washes the laundry
at a low temperature.
• Oxygen-baseddecolorantcanbeusedwith
the detergent; however, if it is not at the
same consistence, first put detergent in the
compartment number “2” in the detergent
dispenser and wait for the machine to flush
the detergent when taking in water. While
the machine continues taking in water, add
decolorant in the same compartment.
13 / EN Washing Machine / User’s Manual
4.2.7 Tips for efficient washing
Clothes
Light Colours and
Whites Colours Black/Dark
Colours
Delicates/
Woolens/Silks
(Recommended temperature
range based on soiling level:
40-90 oC)
(Recommended temperature
range based on soiling level:
cold-40 oC)
(Recommended
temperature range
based on soiling
level: cold -40 oC)
(Recommended
temperature range
based on soiling
level: cold -30 oC)
Soiling Level
Heavily
Soiled
(difficult
stains such
as grass,
coffee, fruits
and blood.)
It may be necessary to pre-
treat the stains or perform
prewash. Powder and liquid
detergents recommended
for whites can be used at
dosages recommended
for heavily soiled clothes.
It is recommended to use
powder detergents to clean
clay and soil stains and the
stains that are sensitive to
bleaches.
Powder and liquid
detergents recommended
for colors can be used at
dosages recommended
for heavily soiled clothes.
It is recommended to use
powder detergents to clean
clay and soil stains and the
stains that are sensitive to
bleaches. Use detergents
without bleach.
Liquiddetergents
suitable for colors
and dark colors can
be used at dosages
recommended
for heavily soiled
clothes.
Prefer liquid
detergents produced
for delicate clothes.
Woolen and silk
clothes must be
washed with special
woolen detergents.
Normally
Soiled
(For example,
stains caused
by body on
collars and
cuffs)
Powder and liquid
detergents recommended
for whites can be used at
dosages recommended for
normally soiled clothes.
Powder and liquid detergents
recommended for colors
can be used at dosages
recommended for normally
soiled clothes. Detergents
which do not contain bleach
should be used.
Liquiddetergents
suitable for colors
and dark colors can
be used at dosages
recommended for
normally soiled
clothes.
Prefer liquid
detergents produced
for delicate clothes.
Woolen and silk
clothes must be
washed with special
woolen detergents.
Lightly
Soiled
(No visible
stains exist.)
Powder and liquid
detergents recommended
for whites can be used at
dosages recommended for
lightly soiled clothes.
Powder and liquid detergents
recommended for colors
can be used at dosages
recommended for lightly
soiled clothes. Detergents
which do not contain bleach
should be used.
Liquiddetergents
suitable for colors
and dark colors can
be used at dosages
recommended
for lightly soiled
clothes.
Prefer liquid
detergents produced
for delicate clothes.
Woolen and silk
clothes must be
washed with special
woolen detergents.
Indicative values for Synthetics programmes
Load(kg)
Water
Consumption (l)
Energy
Consumption
(kWh)
Programme
Duration (min) *
RemainingMoisture
Content (%) **
RemainingMoisture
Content (%) **
≤ 1000 rpm >1000rpm
Synthetics 60 4 75 1.40 115/150 45 40
Synthetics 40 4 73 0.95 115/150 45 40
* You can see the washing time of the programme you have selected on the display of the machine. It is normal that small
differences may occur between the time shown on the display and the real washing time.
** Remaining moisture content values may differ according to the selected spin speed.
14 / EN Washing Machine / User’s Manual
4.3 Operating the product
4.3.1 Control panel
1 - Programme Selection knob (Uppermost
position On / Off)
2 - Display
3 - Delayed Start Button
4 - Programme Follow-up indicator
5 - Start / Pause button
6 - Auxiliary function button 3
7 - Auxiliary function button 2
8 - Auxiliary function button 1
9 - Spin Speed Adjustment button
10 - Temperature Adjustment button
Delicates
Synthetics
Anti Allergy Cottons
Daily Quick
Super Short
Mixed Fabrics
Spin+Drain
StainExpert
Shirts
Rinse
Spin
End
Cancel
Ready
Wash
WTG941B3W
Duvet
Cottons Eco
Rinse
Sports
Dark Care
Child
Lock 3’’
Drum
Clean 3’’
Hand Wash
60°
1400
20°
90°
40°
30°
1200
800
600
Start/
Pause
Extra
Rinse
PrewashSpin Fast+
Tem p.
˚C
1 2 3 4
57 68910
4.3.2 Preparing the machine
1.Makesurethatthehosesareconnectedtightly.
2.Plug in your machine.
3.Turn the tap on completely.
4.Place the laundry in the machine.
5.Add detergent and fabric softener.
4.3.4 Programme and consumption table
4.3.3 Programme selection and
tips for efficient washing
1.Select the programme suitable for the type,
quantity and soiling degree of the laundry
in accordance with the "Programme and
consumption table" and the temperature
table below.
2.Select the desired programme with the
Programme Selection knob.
EN 2Auxiliary functions
Programme
Max. Load (kg)
Water Consumption
(l)
Energy Consumption
(kWh)
Max. Speed***
Prewash
Fast+
Extra Rinse
Selectable temperature
range °C
Cottons
90 9 96 2,60 1400 ••• Cold-90
60 9 96 1,90 1400 ••• Cold-90
40 9 93 1,10 1400 ••• Cold-90
Cottons Eco
60** 9 56 1,120 1400 Cold-60
60** 4,5 42 0,670 1400 Cold-60
40** 4,5 42 0,670 1400 Cold-60
Synthetics 60 4 75 1,40 1200 ••• Cold-60
40 4 73 0,95 1200 ••• Cold-60
Daily Quick / Super Short + Fast+ 90 2 48 0,15 1400 • • Cold-30
Daily Quick / Super Short
90 9 76 2,15 1400 • • Cold-90
60 9 76 1,20 1400 • • Cold-90
30 9 74 0,25 1400 • • Cold-90
Mixed Fabrics 40 4 75 1,00 800 • • Cold-40
Hand Wash 40 2 55 0,55 1200 •Cold-40
Delicates 40 4 58 0,75 1200 •Cold-40
Duvet 60 - 95 1,40 1000 •Cold-60
Sports 40 4 50 0,45 1200 •Cold-40
Dark Care 40 4 88 1,05 1200 •* Cold-40
StainExpert 30 4,5 85 1,70 1400 • • 30 - 60
Shirts 60 4 62 1,40 800 ••• Cold-60
Anti Allergy 90 9 129 2,70 1400 * 20-90
Drum Clean 3II 90 - 74 2,30 600 90
15 / EN Washing Machine / User’s Manual
•:Selectable
* : Automatically selected, no canceling.
** : EnergyLabelprogramme (EN 60456 Ed.3)
***: If maximum spin speed of the machine is
lower then this value, you can only select up
to the maximum spin speed.
- : See the programme description for
maximum load.
** "Cotton Economic 40°C and
Cotton Economic 60°C are
standard programmes." These
programmes are known as '40°C
cotton standard programme' and
'60°C cotton standard programme'
and indicated with the
symbols on the panel.
C
INFORMATION
• Water and power consumption may vary
subject to the changes in water pressure,
water hardness and temperature, ambient
temperature, type and amount of laundry,
selection of auxiliary functions and spin
speed, and changes in electric voltage.
• You can see the washing duration
on the display of your machine while
selecting a programme. Depending
on the amount of laundry you have
loaded into your machine, there may
be a difference of 1-1.5 hours between
the duration shown on the display and
the actual duration of the wash cycle.
Duration will be automatically updated
soon after the washing starts.
• The auxiliary functions in the table may vary
according to the model of your machine.
• Auxiliary function selection modes can be
changed by the manufacturing company.
Existing selection modes can be removed
or new selection modes can be added.
4.3.5 Main programmes
Depending on the type of fabric, use the
following main programmes.
• Cottons
You can wash your durable cotton laundry
(sheets, bedlinen, towels, bathrobes,
underwear etc.) in this programme. When
the quick wash function button is pressed,
programme duration becomes notably shorter
but effective washing performance is ensured
with intense washing movements. If the
quick wash function is not selected, superior
washing and rinsing performance is ensured
for your heavily soiled laundry.
• Synthetics
You can wash your laundry (such as shirts,
blouses, synthetic/cotton blended fabrics etc.)
in this programme. The programme duration
gets notable shorter and washing with high
performance is ensured. If the quick wash
function is not selected, superior washing and
rinsing performance is ensured for your heavily
soiled laundry.
• Hand Wash
Use to wash your woolen/delicate laundry.
Select the appropriate temperature complying
with the tag of your clothes. Your laundry will
be washed with a very gentle washing action in
order not to damage the clothes.
4.3.6 Additional programmes
For special cases, additional programmes are
available in the machine.
C
INFORMATION
• Additional programmes may differ
according to the model of the machine.
• Cottons Eco
Use to wash your normally soiled, durable
cotton and linen laundry. Although it washes
longer than all other programmes, it provides
high energy and water savings. Actual water
temperature may be different from the stated
wash temperature. When you load the
machine with less laundry (e.g. ½ capacity
or less), periods in programme stages may
automatically get shorter. In this case, energy
and water consumption will decrease more,
providing a more economic wash.
• Anti Allergy
Use this programme for your laundry for
which you require an anti-allergic and hygienic
washing at high temperature with intensive and
long washing cycle. The high level of hygiene
is ensured thanks to long heating duration and
additional rinsing step.
•Programmewastestedbythe“VDE”institute
with the 20°C temperature option selected
and it was certified in terms of its efficacy in
eliminating bacteria and mould.
16 / EN Washing Machine / User’s Manual
•Programmewastestedby“TheBritish
Allergy Foundation” (Allergy UK) with the
60°C temperature option selected and
it was certified in terms of its efficacy in
eliminating allergens in addition to bacteria
and mould.
Allergy UK is the brand of the
British Allergy Association. Seal
of Approval is created to guide
people that require
recommendation about a
product that the related product
restricts / reduces / eliminates the allergens
or reduces the allergen content significantly in
the ambient where allergy patients exist. It
aims to provide assurance that the products
are tested scientifically or examined in a way
to provide measurable results.
• Delicates
You can wash your delicate clothes such as
cotton/synthetic blended knitwear or hosiery in
this programme. It washes with more delicate
washing action. Wash your clothes whose
colour you want to preserve either at 20degrees
or by selecting the cold wash option.
• Daily Quick / Super Short
Use this programme to wash your lightly soiled
or unspotted cotton clothes in a short time. The
programme duration can be reduced up to 14
minutes when the quick wash function is selected.
When the quick wash function is selected,
maximum 2 (two) kg of laundry must be washed.
• Dark Care
Use this programme to protect the colour of your
dark-coloured garments or jeans. It performs
high performance washing with special drum
movement even if the temperature is low. It is
recommended to use liquid detergent or woolen
shampoo for dark coloured laundry. Do not wash
your delicate clothes containing wool or etc.
• Mixed Fabrics
Use to wash your cotton and synthetic clothes
together without sorting them.
• Shirts
This programme is used to wash the shirts
made from cotton, synthetic and synthetic
blended fabrics altogether. It reduces wrinkles.
When the quick wash function is selected, the
Pre-treatment algorithm is executed.
• Applythepre-treatmentchemicalonyour
garments directly or add it together with
detergent when the machine starts to take
water from the main washing compartment.
Thus, you can obtain the same performance
as you obtain with normal washing in a
much shorter period of time. Usage life of
your shirts increases.
• Sports
You can use this programme to wash sports and
outdoors garments that contain cotton/synthetics
mix and water repellent covers such as gore-tex
etc. It makes sure your garments are washed
gently thanks to special rotating movements.
• Duvet
Use this programme to wash your fiber duvets
that bear "machine washable" tag. Check that
you have loaded the duvet correctly in order not
to damage the machine and the duvet. Remove
the duvet cover before loading the duvet into
the machine. Fold the duvet into two and load
itintothemachine.Loadtheduvetintothe
machine paying attention to place it in a way
that it will not contact the bellow or the glass.
C
INFORMATION
• Do not load more than 1 double
fiber duvet (200 x 200 cm).
• Do not wash your duvets, pillows and
etc. that contain cotton in the machine.
A
CAUTION!
• Do not wash the items apart from
duvets such as carpets, rugs and
etc. in the machine. Permanent
damage occurs in the machine.
17 / EN Washing Machine / User’s Manual
• StainExpert
The machine has a special stain programme
which enables the removal of different types
of stains in the most effective way. Use this
programme only for durable colourfast cotton
laundry. Do not wash delicate and pigmenting
clothes and laundry in this programme. Before
washing, garment tags should be checked
(recommended for cotton shirts, trousers,
shorts, t-shirts, baby clothes, pyjamas, aprons,
table clothes, beddings, duvet cover, bed
sheet, pillowcase, bath-beach towel, towel,
socks, cotton underwear that are suitable for
washing at high temperature and long time). In
the automatic stain programme, you can wash
24 types of stains divided into two different
groups according to quick function selection.
You can see stain groups based on the
selection of the quick function.
You can find stain groups based on quick
function below:
When quick function is selected:
Blood Fruit juice
Chocolate Ketchup
Pudding Red Wine
Egg Curry
Tea Jam
Coffee Coal
When quick function is not selected:
Butter Food
Grass Mayonnaise
Mud Salad Dressing
Coke Make-up
Sweat MachineOil
Collar Soil Baby Food
•Selectthestainprogramme.
•Selectthestainyouwanttocleanbylocating
it in the groups above and selecting the related
group with the quick auxiliary function button.
•Readthegarmenttagcarefullyandensurethat
correct temperature and spin speed are selected.
4.3.7 Special programmes
For specific applications, select any of the
following programmes.
• Rinse
Use when you want to rinse or starch separately.
•
Spin+Drain
You can use this function to remove the water on
the garment of drain the water in the machine.
Before selecting this programme, select the
desired spin speed and press Start / Pause
button. First, the machine will drain the water
inside of it. Then, it will spin the laundry with
the set spin speed and drain the water coming
out of them.
If you wish to drain only the water without
spinning your laundry, select the Pump+Spin
programme and then select the No Spin
function with the help of Spin Speed
Adjustment button. Press Start / Pause button.
C
INFORMATION
• Use a lower spin speed for delicate laundries.
4.3.8 Temperature selection
Whenever a new programme is selected,
the recommended temperature value for
the selected programme appears on the
temperature indicator.
To decrease the temperature, press
the Temperature Adjustment button.
Temperature will decrease gradually.
Temperature level lights will not turn on
when the cold level is selected.
C
INFORMATION
• If the programme has not reached
the heating step, you can change
the temperature without switching
the machine to Pause mode.
4.3.9 Spin speed selection
Whenever a new programme is selected, the
recommended spin speed of the selected
programme is displayed on the spin speed indicator.
To decrease the spin speed, press the Spin
Speed Adjustment button. Spin speed decreases
gradually. Then, depending on the model of the
product, "Rinse Hold" and "No Spin" options
appear on the display. When "No Spin" is selected,
the rinse level indicator lights will not turn on.
18 / EN Washing Machine / User’s Manual
Rinse hold
If you are not going to unload your clothes
immediately after the programme completes, you
can use rinse hold function to keep your laundry
in the final rinsing water in order to prevent them
from getting wrinkled when there is no water in
the machine. Press Start / Pause button after this
process if you want to drain the water without
spinning your laundry. Programme will resume
and complete after draining the water.
If you want to spin the laundry held in water, adjust
the Spin Speed and press Start / Pause button.
The programme will resume. Water is drained,
laundry is spun and the programme is completed.
C
INFORMATION
• If the programme has not reached
the spinning step, you can change
the speed without switching the
machine to Pause mode.
4.3.10 Auxiliary function selection
Select the desired auxiliary functions before
starting the programme. Furthermore, you may
also select or cancel auxiliary functions that
are suitable to the running programme without
pressing the Start / Pause button when the
machine is operating. For this, the machine
must be in a step before the auxiliary function
you are going to select or cancel. If the auxiliary
function cannot be selected or canceled, light
of the relevant auxiliary function will blink 3
times to warn the user.
C
INFORMATION
• If a second auxiliary function conflicting
with the first one is selected before starting
the machine, the function selected first
will be canceled and the second auxiliary
function selection will remain active.
• An auxiliary function that is not compatible
with the programme cannot be selected.
(See, "Programme and consumption table")
• Auxiliary Function buttons may vary
according to the model of the machine.
4.3.10.1 Auxiliary functions
• Prewash
A Prewash is only worthwhile for heavily soiled
laundry. Not using the Prewash will save
energy, water, detergent and time.
C
INFORMATION
• Prewash without detergent is
recommended for tulle and curtains.
• Fast+
When this function is selected, the durations of
the relevant programmes get shorter by 50%.
Thanks to the optimised washing steps,
high mechanic activity and optimum water
consumption, high washing performance is
achieved in spite of the reduced duration.
•
Extra Rinse
This function enables the product to make
another rinsing in addition to the one already
made after the main wash. Thus, the risk for
sensitive skins (babies, allergic skins, etc.) to
be effected by the minimal detergent remnants
on the laundry can be reduced.
4.3.10.2 Functions/Programmes
Selected by Pressing the Function
Buttons for 3 Seconds
• Drum Clean 3ll
Press and hold the auxiliary function button 1
for 3 seconds to select the programme.
Use regularly (once in every 1-2 months)
to clean the drum and provide the required
hygiene. Operate the programme while the
machine is completely empty. To obtain
better results, put powder lime-scale remover
for washing machines into the detergent
compartment no. “2”. When the programme
is over, leave the loading door ajar so that the
inside of the machine gets dry.
C
INFORMATION
• This is not a washing programme.
It is a maintenance programme.
• Do not run the programme when there
is something in the machine. If you try to
do so, the machine detects that there is
load inside and aborts the programme.
19 / EN Washing Machine / User’s Manual
• Child Lock 3”
UseChildLockfunctiontopreventchildren
from tampering with the machine. Thus you can
avoid any changes in a running programme.
C
INFORMATION
• If the Programme Selection knob is
turnedwhentheChildLockisactive,
"Con" appears on the display. The
ChildLockdoesnotallowanychange
in the programmes and the selected
temperature, speed and auxiliary functions.
• Even if another programme is selected
with the Programme Selection knob
whiletheChildLockisactive,previously
selected programme will continue running.
To activate the Child Lock:
2. Pres and hold the Auxiliary Function button
for 3 seconds. C03, C02, C01 will appear on
the display respectively while you keep the
button pressed for 3 seconds. Then, while
the light of the Auxiliary Function button 2
is flashing, "Con" will appear on the display
indicating that the child lock has been activated.
If you press any button or turn the Programme
SelectionknobwhentheChildLockisactive,
same phrase will appear on the display.
To deactivate the Child Lock:
Press and hold the Auxiliary Function button 2
for 3 seconds while a programme is running.
C03, C02, C01 will appear on the display
respectively while you keep the button pressed
for 3 seconds. Then, while the light of the
auxiliary function button 2 is flashing, "COF" will
appear on the display indicating that the child
lock has been deactivated.
C
INFORMATION
• In addition to the method above, to
deactivatetheChildLock,switchthe
Programme Selection knob to On / Off
position when no programme is running,
and select another programme.
• ChildLockisnotdeactivatedafterpower
failures or when the machine is unplugged.
4.3.11 Delayed Start
With the Delayed Start function the startup
of the programme may be delayed up to 19
hours. Delayed start time can be increased by
increments of 1 hour.
C
INFORMATION
• Do not use liquid detergents when
you set Delayed Start! There is the
risk of staining of the clothes.
1. Open the loading door, place the laundry
and put detergent, etc.
2. Select the washing programme,
temperature, spin speed and, if required,
the auxiliary functions.
3. Set the desired time by pressing the
Delayed Start button.
4. Press Start / Pause button. The delayed start
time you have set is displayed. Delayed start
countdown starts. “_” symbol next to the delayed
start time moves up and down on the display.
C
INFORMATION
• Additional laundry may be loaded
during the delayed start period.
5. At the end of the countdown, duration of
the selected programme will be displayed.
“_” will disappear and the selected
programme will start.
Changing the delayed start period
If you want to change the time during countdown:
1. Press the Delayed Start button. Time will
increase by 1 hour each time you press the
button.
2. If you want to decrease the delayed start
time, press Delayed Start button repeatedly
until the desired delayed start time appears
on the display.
Canceling the Delayed Start function
If you want to cancel the delayed start countdown
and start the programme immediately:
1. Set the Delayed Start period to zero or turn the
Programme Selection knob to any programme.
Thus, Delayed Start function will be canceled.
The End/Cancel light flashes continuously.
2. Then, select the programme you want to
run again.
3. Press Start/Pause button to start the
programme.
20 / EN Washing Machine / User’s Manual
4.3.12 Starting the programme
1. Press Start/Pause button to start the
programme.
2. Programme follow-up light showing the
startup of the programme will turn on.
C
INFORMATION
• If no programme is started or no button is
pressed within 1 minute during programme
selection process, the machine will switch
to Pause mode and the illumination level
of the temperature, speed and loading
door indicator lights will decrease. Other
indicator lights and indicators will turn off.
Once the Programme Selection knob is
rotated or any button is pressed, indicator
lights and indicators will turn on again.
4.3.13 Progress of programme
Progress of a running programme can be
followed from the Programme Follow-up
indicator. At the beginning of every programme
step, the relevant indicator light will turn on and
light of the completed step will turn off.
You can change the auxiliary functions, speed
and temperature settings without stopping
the programme flow while the programme
is running. To do this, the change you are
going to make must be in a step after the
running programme step. If the change is
not
compatible, relevant lights will flash for 3 times.
C
INFORMATION
• If the machine does not pass to the spinning
step, Rinse Hold function might be active or the
automatic unbalanced load detection system
might be activated due to the unbalanced
distribution of the laundry in the machine.
4.3.14 Loading door lock
There is a locking system on the loading door of
the machine that prevents opening of the loading
door in cases when the water level is unsuitable.
Loadingdoorlightwillstartflashingwhenthe
machineisswitchedtoPausemode.Machine
checks the level of the water inside. If the level is
suitable,LoadingDoorlightilluminatessteadilywithin
1-2 minutes and the loading door can be opened.
Ifthelevelisunsuitable,LoadingDoorlight
turns off and the loading door cannot be
opened.IfyouareobligedtoopentheLoading
DoorwhiletheLoadingDoorlightisoff,you
must cancel the current programme. See.
"Cancelling the programme"
4.3.15 Changing the selections
after programme has started
Switching the machine to pause mode
Press the Start / Pause button to switch the
machine to pause mode while a programme
is running. The light of the step which the
machine is in starts flashing in the Programme
Follow-up indicator to show that the machine
has been switched to the pause mode.
Also, when the loading door is ready to be
opened,LoadingDoorlightwillalsoilluminate
continuously in addition to the programme step light.
Changing the auxiliary function, speed and
temperature
Depending on the step the programme has
reached, you can cancel or select the auxiliary
functions. See, "Auxiliary function selection".
You can also change the speed and
temperature settings. See, "Spin speed
selection" and "Temperature selection".
C
INFORMATION
• If no change is allowed, the
relevant light will flash 3 times.
Adding or taking out laundry
1. Press Start / Pause button to switch the
machine to pause mode. The programme
follow-up light of the relevant step during
which the machine was switched into the
pause mode will flash.
2. WaituntiltheLoadingDoorcanbeopened.
3.OpentheLoadingDoorandaddortakeout
the laundry.
4. ClosetheLoadingDoor.
5.Makechangesinauxiliaryfunctions,
temperature and speed settings if necessary.
6. Press Start / Pause button to start the machine.
21 / EN Washing Machine / User’s Manual
4.3.16 Cancelling the programme
To cancel the programme, turn the Programme
Selection knob to select another programme.
Previous programme will be cancelled. End /
Cancel light will flash continuously to notify that
the programme has been canceled.
Your machine will end the programme when you
turn the Programme Selection knob; however,
it does not drain the water inside. When you
select and start a new programme, the newly
selected programme will start depending on the
step the previous programme was canceled in.
For example, it may take in additional water or
continue to wash with the water inside.
C
INFORMATION
• Depending on the step where the
programme was canceled in, you may have
to put detergent and softener again for
the programme you have selected anew.
4.3.17 End of programme
“End” appears on the display at the end of the
programme.
1. Wait until the loading door light illuminates
steadily.
2. Press On/Off button to switch off the machine.
3. Take out your laundry and close the loading door.
Your machine is ready for the next washing cycle.
4.3.18 Your machine features
"Standby Mode".
After you switch on your machine with On-Off
button, if no programme is started or no other
procedure is performed at the selection step or
no action is taken within approx. 2 minutes after
the selected programme ends, your machine will
switch to energy saving mode automatically. The
brightness of the indicator lights will decrease.
Also, if your product has a display that shows
programme time, this display will be completely
turned off. If you turn the Programme Selection
knob or touch any button, lights and display
will switch back to previous condition. The
selections which you make when exiting from
the energy efficiency may change. Please check
the correctness of your selections before starting
the programme. If necessary, please make your
settings again.This is not an error.
4.4 Maintenance and cleaning
Service life of product extends and frequently
experienced problems will be reduced if it is
cleaned at regular intervals.
4.4.1 Cleaning the detergent drawer
Clean the detergent
drawer at regular intervals
(every 4-5 washing cycles)
as shown below in order
to prevent accumulation of
powder detergent in time.
Lifttherearpartofthesiphontoremoveitas
illustrated.
If more than normal amount of water and
softener mixture starts to gather in the softener
compartment, the siphon must be cleaned.
1 Press the dotted point on the siphon in the
softener compartment and pull towards you
until the compartment is removed from the
machine.
2. Wash the detergent drawer and the
siphon with plenty of lukewarm water in a
washbasin. In order to prevent the residues to
contact your skin, clean it with an appropriate
brush by wearing a pair of gloves.
3 Insert the drawer back into its place after
cleaning and make sure that it is seated well.
4.4.2 Cleaning the loading
door and the drum
For products with drum cleaning programme,
please see Operating the product -
Programmes.
C
INFORMATION
• Repeat Drum Cleaning process
in every 2 months.
• Use an detergent / anti-limescale
suitable for the washing machines.
After every washing
make sure that no foreign
substance is left in the
drum.
If the holes on the bellow shown in the figure is
blocked, open the holes using a toothpick.
22 / EN Washing Machine / User’s Manual
C
INFORMATION
• Foreign metal substances will cause
rust stains in the drum. Clean the
stains on the drum surface by using
cleaning agents for stainless steel.
A
WARNING
• Never use steel wool or wire wool.
These will damage the painted,
chromated and plastic surfaces.
4.4.3 Cleaning the body
and control panel
Wipe the body of the machine with soapy
water or non-corrosive mild gel detergents as
necessary, and dry with a soft cloth.
Use only a soft and damp cloth to clean the
control panel.
4.4.4 Cleaning the water intake filters
There is a filter at the end of each water intake
valve at the rear of the machine and also at
the end of each water intake hose where they
are connected to the tap. These filters prevent
foreign substances and dirt in the water to
enter the washing machine. Filters should be
cleaned as they do get dirty.
1. Close the
taps.
2. Remove the
nuts of the
water intake
hoses to
access the
filters on the
water intake
valves.
Clean them with an appropriate brush. If the
filters are too dirty, remove them from their
places with a pliers and clean in this way.
3.
Take out the filters on the flat ends of the
water intake hoses together with the gaskets
and clean thoroughly under running water.
4. Replace the seals and filters carefully and
tighten their nuts by hand.
4.4.5 Draining remaining water
and cleaning the pump filter
The filter system in your machine prevents
solid items such as buttons, coins and fabric
fibers clogging the pump impeller during
discharge of washing water. Thus, the water
will be discharged without any problem and the
service life of the pump will extend.
If the machine fails to drain water, the pump filter
is clogged. Filter must be cleaned whenever it
is clogged or in every 3 months. Water must be
drained off first to clean the pump filter.
In addition, prior to transporting the machine
(e.g., when moving to another house) and in
case of freezing of the water, water may have
to be drained completely.
A
CAUTION!
• Foreign substances left in the pump
filter may damage your machine
or may cause noise problem.
• If the product is not being used,
shut the tap shut, remove mains
pipe and drain the water inside the
machine against any likely freezing.
• After each use, turn off the water tap to
which the mains hose is connected.
In order to clean the dirty filter and discharge
the water:
1 Unplug the machine to cut off the supply
power.
A
CAUTION!
• Temperature of the water inside the
machine may rise up to 90 ºC. To avoid
the burning risk, clean the filter after the
water inside the machine is cooled down.
2. Open the filter cover.
23 / EN Washing Machine / User’s Manual
3 Follow the below procedures in order to
drain water.
The product has an emergency water draining
hose, in order to drain the water:
a Pull the emergency draining hose out from
its seat
b Place a large container at the end of the
hose. Drain the water into the container by
pulling out the plug at the end of the hose.
When the container is full, block the inlet
of the hose by replacing the plug. After
the container is emptied, repeat the above
procedure to drain the water in the machine
completely.
c When draining of water is finished, close the
end by the plug again and fix the hose in its
place.
d Turn and remove the pump filter.
4. Clean any residues inside the filter as well
as fibers, if any, around the pump impeller
region.
5. Replace the filter.
6. If the filter cap is composed of two pieces,
close the filter cap by pressing on the tab.
If it is one piece, seat the tabs in the lower
part into their places first, and then press
the upper part to close.
5 Troubleshooting
Program does not start after closing the door.
• Start / Pause / Cancel button was not pressed. >>>*Press
the Start / Pause / Cancel button.
• It may be difficult to close the loading door in case of
excessive loading. >>>Reduce the amount of laundry and
make sure that the loading door is closed properly.
Programme cannot be started or selected.
• Washing machine has switched to self protection mode
due to a supply problem (line voltage, water pressure,
etc.). >>>To cancel the programme, turn the Programme
Selection knob to select another programme. Previous
programme will be canceled. (see. “Cancellation of
program”)
Water in the machine.
• Some water might have remained in the product due to the
quality control processes in the production. >>>This is not
a failure; water is not harmful to the machine.
The machine enters standby mode after the
programme starts or it does not take in water.
• Tap is turned off. >>>Turn on the taps.
• Water inlet hose is bent. >>>Flatten the hose.
• Water inlet filter is clogged. >>>Clean the filter.
• Loading door may be open. >>>Close the door.
• The water connection may be wrong or water may be cut
off (When the water is cut off, washing or rinsing LEDs
flash). >>>Check the water connection. If the water is cut
off, press the Start/Pause key after the water has been
supplied again to resume the operation from standby
mode.
Machine does not drain water.
• Water drain hose might be clogged or twisted. >>>Clean
or flatten the hose.
• Pump filter is clogged. >>> Clean the pump filter.
Machine vibrates or makes noise.
• Machine might be standing unbalanced. >>>Adjust the
feet to level the machine.
• A hard substance might have entered into the pump filter.
>>>Clean the pump filter.
• Transportation safety bolts are not removed. >>>Remove
the transportation safety bolts.
• Laundry quantity in the machine might be too little. >>>Add
more laundry to the machine.
• Machine might be overloaded with laundry. >>>Take out
some of the laundry from the machine or distribute the
load by hand to balance it homogenously in the machine.
• Machine might be leaning on a rigid item. >>>Make sure
that the machine is not leaning on anything.
There is water leaking from the bottom of the
washing machine.
• Water drain hose might be clogged or twisted. >>>Clean
or flatten the hose.
• Pump filter is clogged. >>>Clean the pump filter.
Machine stopped shortly after the programme
started.
• Machine might have stopped temporarily due to low voltage.
>>>It will resume running when the voltage restores to
the normal level.
24 / EN Washing Machine / User’s Manual
Machine directly discharges the water it takes in.
• Draining hose might not be at adequate height.
>>>Connect the water draining hose as described in the
operation manual.
No water can be seen in the machine during
washing.
• The water level is not visible from outside of the washing
machine. >>>This is not a failure.
Loading door cannot be opened.
• Door lock is activated because of the water level in the
machine. >>>Drain the water by running the Pump or
Spin programme.
• Machine is heating up the water or it is at the spinning
cycle. >>>Wait until the programme completes.
• Child lock is engaged. Door lock will be deactivated a
couple of minutes after the programme has come to an
end. >>>Wait for a couple of minutes for deactivation of
the door lock.
• Loading door may be stuck because of the pressure it is
subjected to. >>>Grab the handle and push and pull the
loading door to release and open it.
Washing takes longer time than specified in the
manual.(*)
• Water pressure is low. >>>Machine waits until taking in
adequate amount of water to prevent poor washing quality
due to the decreased amount of water. Therefore, the
washing time extends.
• Voltage might be low. >>>Washing time is prolonged to
avoid poor washing results when the supply voltage is low.
• Input temperature of water might be low. >>>Required
time to heat up the water extends in cold seasons. Also,
washing time can be lengthened to avoid poor washing
results.
• Number of rinses and/or amount of rinse water might have
increased. >>>Machine increases the amount of rinse
water when good rinsing is needed and adds an extra
rinsing step if necessary.
• Excessive foam might have occurred and automatic foam
absorption system might have been activated due to too
much detergent usage. >>>Use recommended amount
of detergent.
Programme time does not countdown. (On models
with display) (*)
• Timer may stop during water intake. >>>Timer indicator
will not countdown until the machine takes in adequate
amount of water. The machine will wait until there is
sufficient amount of water to avoid poor washing results
due to lack of water. Timer indicator will resume countdown
after this.
• Timer may stop during heating step. >>>Timer indicator
will not countdown until the machine reaches the selected
temperature.
• Timer may stop during spinning step. >>>Automatic
unbalanced load detection system might be activated due
to the unbalanced distribution of the laundry in the drum.
Programme time does not countdown. (*)
• There might be unbalanced load in the machine.
>>>Automatic unbalanced load detection system might
be activated due to the unbalanced distribution of the
laundry in the drum.
Machine does not switch to spinning step. (*)
• There might be unbalanced load in the machine.
>>>Automatic unbalanced load detection system might
be activated due to the unbalanced distribution of the
laundry in the drum.
• The machine will not spin if water is not drained completely.
>>>Check the filter and the draining hose.
• Excessive foam might have occurred and automatic foam
absorption system might have been activated due to too
much detergent usage.>>>Use recommended amount of
detergent.
Washing performance is poor: Laundry turns gray.
(**)
• Insufficient amount of detergent has been used over a long
period of time. >>>Use the recommended amount of
detergent appropriate for water hardness and the laundry.
• Washing was made at low temperatures for a long time.
>>>Select the proper temperature for the laundry to be
washed.
• Insufficient amount of detergent is used with hard water.
>>>Using insufficient amount of detergent with hard
water causes the soil to stick on the cloth and this turns
the cloth into gray in time. It is difficult to eliminate graying
once it happens. Use the recommended amount of
detergent appropriate for water hardness and the laundry.
• Too much detergent is used. >>>Use the recommended
amount of detergent appropriate for water hardness and
the laundry.
Washing performance is poor: Stains persist or the
laundry is not whitened. (**)
• Insufficient amount of detergent is used. >>>Use the
recommended amount of detergent appropriate for water
hardness and the laundry.
• Excessive laundry was loaded in. >>>Do not load the
machine in excess. Load with amounts recommended in
the "Programme and consumption table".
• Wrong programme and temperature were selected.
>>>Select the proper programme and temperature for
the laundry to be washed.
• Wrong type of detergent is used. >>>Use original detergent
appropriate for the machine.
• Too much detergent is used. >>>Put the detergent in the
correct compartment. Do not mix the bleaching agent and
the detergent with each other.
Washing performance is poor: Oily stains appeared
on the laundry. (**)
• Regular drum cleaning is not applied. >>>Clean the drum
regularly. For this, please see 4.4.2.
Washing performance is poor: Clothes smell
unpleasantly. (**)
• Odours and bacteria layers are formed on the drum as a
result of continuous washing at lower temperatures and/
or in short programmes. >>>Leave the detergent drawer
as well as the loading door of the machine ajar after each
washing. Thus, a humid environment favorable for bacteria
cannot occur in the machine.
25 / EN Washing Machine / User’s Manual
Colour of the clothes faded. (**)
• Excessive laundry was loaded in. >>>Do not load the
machine in excess.
• Detergent in use is damp. >>> Keep detergents closed in
an environment free of humidity and do not expose them
to excessive temperatures.
• A higher temperature is selected. >>>Select the proper
programme and temperature according to the type and
soiling degree of the laundry.
It does not rinse well.
• The amount, brand and storage conditions of the detergent
used are inappropriate. >>>Use a detergent appropriate
for the washing machine and your laundry. Keep
detergents closed in an environment free of humidity and
do not expose them to excessive temperatures.
• Detergent is put in the wrong compartment. >>>If
detergent is put in the prewash compartment although
prewash cycle is not selected, machine can take this
detergent during rinsing or softener step. Put the detergent
in the correct compartment.
• Pump filter is clogged. >>>Check the filter.
• Drain hose is folded. >>>Check the drain hose.
Laundry became stiff after washing. (**)
• Insufficient amount of detergent is used. >>>Using
insufficient amount of detergent for the water hardness
can cause the laundry to become stiff in time. Use
appropriate amount of detergent according to the water
hardness.
• Detergent is put in the wrong compartment. >>>If
detergent is put in the prewash compartment although
prewash cycle is not selected, machine can take this
detergent during rinsing or softener step. Put the detergent
in the correct compartment.
• Detergent might be mixed with the softener. >>>Do not
mix the softener with detergent. Wash and clean the
dispenser with hot water.
Laundry does not smell like the softener. (**)
• Detergent is put in the wrong compartment. >>>If
detergent is put in the prewash compartment although
prewash cycle is not selected, machine can take this
detergent during rinsing or softener step. Wash and clean
the dispenser with hot water. Put the detergent in the
correct compartment.
• Detergent might be mixed with the softener. >>>Do not
mix the softener with detergent. Wash and clean the
dispenser with hot water.
Detergent residue in the detergent drawer. (**)
• Detergent is put in wet drawer. >>>Dry the detergent
drawer before putting in detergent.
• Detergent has gotten damp. >>>Keep detergents closed in
an environment free of humidity and do not expose them to
excessive temperatures.
• Water pressure is low. >>>Check the water pressure.
• The detergent in the main wash compartment got wet
while taking in the prewash water. Holes of the detergent
compartment are blocked. >>>Check the holes and clean
if they are clogged.
• There is a problem with the detergent drawer valves.
>>>Call the Authorised Service Agent.
• Detergent might be mixed with the softener. >>>Do not
mix the softener with detergent. Wash and clean the
dispenser with hot water.
• Regular drum cleaning is not applied. >>>Clean the drum
regularly. For this, please see 4.4.2.
Too much foam forms in the machine. (**)
• Improper detergents for the washing machine are being
used. >>>Use detergents appropriate for the washing
machine.
• Excessive amount of detergent is used. >>>Use only
sufficient amount of detergent.
• Detergent was stored under improper conditions. >>>Store
detergent in a closed and dry location. Do not store in
excessively hot places.
• Some meshed laundry such as tulle may foam too much
because of their texture. >>>Use smaller amounts of
detergent for this type of item.
• Detergent is put in the wrong compartment. >>>Put the
detergent in the correct compartment.
• Softener is being taken early. >>>There may be problem in
the valves or in the detergent dispenser. Call the Authorised
Service Agent.
Foam is overflowing from the detergent drawer.
• Too much detergent is used. >>>Mix 1 tablespoonful
softener and ½ l water and pour into the main wash
compartment of the detergent drawer. >>>Put detergent
into the machine suitable for the programmes and
maximum loads indicated in the “Programme and
consumption table”. When you use additional chemicals
(stain removers, bleachs and etc), reduce the amount of
detergent.
Laundry remains wet at the end of the programme.
(*)
• Excessive foam might have occurred and automatic foam
absorption system might have been activated due to too
much detergent usage. >>>Use recommended amount
of detergent.
(*)Machinedoesnotswitchtospinningstep
when the laundry is not evenly distributed
in the drum to prevent any damage to the
machine and to its surrounding environment.
Laundryshouldberearrangedandre-spun.
(**) Regular drum cleaning is not applied. Clean
the drum regularly. See 4.4.2
A
CAUTION!
• If you cannot eliminate the problem
although you follow the instructions in
this section, consult your dealer or the
Authorised Service Agent. Never try to
repair a nonfunctional product yourself.
BEKO UK AND IRELAND STANDARD MANUFACTURER GUARANTEE TERMS AND CONDITIONS
Your new Beko product is guaranteed against faulty materials, defective components or manufacturing defects.
The standard guarantee starts from the date of original purchase of the product, and lasts for a period of twelve (12)
months unless Beko plc (the “Manufacturer”) agrees to extend the guarantee for the product in writing.
If you have purchased an American style Fridge freezer, the standard guarantee starts from the date of original
purchase of the product, and lasts for a period of twenty four (24) months unless Beko plc (the “Manufacturer”)
agrees to extend the guarantee for the product in writing.
If you have any questions about the guarantee on your product (including how long it is valid), please contact your retailer or
our contact centre on 0333 207 9710 (UK and Northern Ireland) or 01 862 3411 (Republic of Ireland)
This guarantee does not in any way diminish or affect your statutory rights in connection with the product. This guarantee is in
addition to your statutory rights as a consumer. If you have any questions about these rights, please contact the retailer from
which you purchased the product. In certain circumstances, it is possible that your statutory rights may offer additional or
higher levels of protection than those offered under the terms of this guarantee.
What is covered by this guarantee?
¥ Repairs to the product required as a result of faulty materials, defective components or manufacturing defects.
¥ Functional replacement parts to repair a product.
¥ The costs of a Beko Approved Engineer to carry out the repair.
What is not covered?
¥ Transit and delivery damage.
¥ Cabinet or appearance parts, including but not limited to control knobs, flaps and handles.
¥ Accessories and/or consumable items including but not limited to ice trays, scrapers, cutlery baskets, filters and light
bulbs.
¥ Repairs necessary as a direct or indirect result of:
- Accidental damage, misuse or abuse of a product.
- An attempted repair of a product by anyone other than a Beko Approved Engineer (the “Engineer”).
- Installation or use of a product where such installation or use fails to meet the requirements contained in this
guarantee or the User Instructions Booklet.
¥ Repairs to a product operated at any time on commercial or non-residential household premises (unless we have
previously agreed to the installation environment).
This guarantee is limited to the cost of repairing the product. To the extent permitted by law, the Manufacturer does not accept
and will not be held liable for any financial loss incurred in connection with the failure of any product to operate in accordance
with the expected standards. Such financial loss includes but is not limited to loss arising from:
¥ Time taken off work.
¥ Damaged food, clothing or other items.
¥ Meals taken at restaurants or from takeaways.
¥ General compensation for inconvenience.
Important Notes
1. Your product is designed and built for domestic household use only.
2. The guarantee will automatically be void if the product is installed or is used in commercial or non-residential
domestic household premises, unless we have previously agreed to the installation environment.
3. The product must be correctly installed, located and operated in accordance with the instructions contained in the
User Instructions Booklet provided with your product.
4. Professional installation by a qualified Electrical Domestic Appliance Installer is recommended for all Washing
Machines, Dishwashers and Electric Cookers (as incorrect installation may result in you having to pay for the cost of
repairing the product).
5. Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks Ireland for Republic of Ireland)
registered gas installer.
6. This guarantee is given in respect of products purchased and used within the United Kingdom and the Republic of
Ireland.
7. This guarantee is effective from the initial date of purchase of a new product from an authorised retailer and will be
void if the product is resold.
8. This guarantee does not apply to graded sales (where the product is purchased as a “second”).
9. Possession of a copy of these terms and conditions does not necessarily mean that a product has the benefit of this
guarantee. If you have any questions, please call our Call Centre on the number set out above.
10. The Manufacturer reserves the right to terminate the guarantee if its staff or representatives are subjected to physical
or verbal abuse in the course of carrying out their duties.
11. Optional extras, where available (i.e. extendable feet) are supplied on a chargeable basis only.
Does Beko offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole discretion, replace your product with a new
product instead of carrying out a repair. Where a replacement is offered, this would normally be an identical model but when
this is not possible, a model of similar specification will be provided. The Manufacturer will cover the costs and arrange for the
delivery of the new product and for the return of the old product. Any costs related to disconnecting the faulty product and
installing the replacement product will not be borne by the Manufacturer unless previously agreed to in writing. The original
guarantee will continue to apply to the replacement product; the new product will not come with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments outside these hours may be possible at the sole
discretion of the Manufacturer but cannot be guaranteed. Whilst our Engineers will endeavour to minimize inconvenience and
to meet requests for specific timed appointments, this cannot be guaranteed. We will not be liable for delays or if it is unable to
carry out a repair because a convenient appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is covered by this guarantee with a proof of
purchase. The Manufacturer reserves the right to charge for the reasonable cost of any service call if:
¥ You cannot provide evidence that your product is covered by this guarantee.
¥ Where a service call has been made and the engineer finds that there is no fault with your product.
¥ That your product has not been installed or operated in accordance with the User Instructions Booklet.
¥ That the fault was caused by something other than faulty materials, defective components or manufacturing defects.
¥ For missed appointments.
Payment of these costs are due immediately upon the Engineer providing you with an invoice. The Manufacturer reserves the
right to terminate the guarantee if you fail to pay the costs for the service call in a timely manner.
If you are a resident of the United Kingdom, this guarantee will be governed by English law and subject to the English Courts,
save where you live in another part of the United Kingdom, in which case the law and courts of that location will apply.
If you are resident in the Republic of Ireland, this guarantee will be governed by Irish law and the Irish courts will have
jurisdiction.
This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent, Watford, Hertfordshire. WD18 8QU.
Beko plc is registered in England and Wales with company registration number 02415578.
9. Possession of a copy of these terms and conditions does not necessarily mean that a product has the benefit of this
guarantee. If you have any questions, please call our Call Centre on the number set out above.
10. The Manufacturer reserves the right to terminate the guarantee if its staff or representatives are subjected to physical
or verbal abuse in the course of carrying out their duties.
11. Optional extras, where available (i.e. extendable feet) are supplied on a chargeable basis only.
Does Beko offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole discretion, replace your product with a new
product instead of carrying out a repair. Where a replacement is offered, this would normally be an identical model but when
this is not possible, a model of similar specification will be provided. The Manufacturer will cover the costs and arrange for the
delivery of the new product and for the return of the old product. Any costs related to disconnecting the faulty product and
installing the replacement product will not be borne by the Manufacturer unless previously agreed to in writing. The original
guarantee will continue to apply to the replacement product; the new product will not come with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments outside these hours may be possible at the sole
discretion of the Manufacturer but cannot be guaranteed. Whilst our Engineers will endeavour to minimize inconvenience and
to meet requests for specific timed appointments, this cannot be guaranteed. We will not be liable for delays or if it is unable to
carry out a repair because a convenient appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is covered by this guarantee with a proof of
purchase. The Manufacturer reserves the right to charge for the reasonable cost of any service call if:
¥ You cannot provide evidence that your product is covered by this guarantee.
¥ Where a service call has been made and the engineer finds that there is no fault with your product.
¥ That your product has not been installed or operated in accordance with the User Instructions Booklet.
¥ That the fault was caused by something other than faulty materials, defective components or manufacturing defects.
¥ For missed appointments.
Payment of these costs are due immediately upon the Engineer providing you with an invoice. The Manufacturer reserves the
right to terminate the guarantee if you fail to pay the costs for the service call in a timely manner.
If you are a resident of the United Kingdom, this guarantee will be governed by English law and subject to the English Courts,
save where you live in another part of the United Kingdom, in which case the law and courts of that location will apply.
If you are resident in the Republic of Ireland, this guarantee will be governed by Irish law and the Irish courts will have
jurisdiction.
This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent, Watford, Hertfordshire. WD18 8QU.
Beko plc is registered in England and Wales with company registration number 02415578.
BEKO UK AND IRELAND BUILT-IN APPLIANCES GUARANTEE TERMS AND CONDITIONS
If you have purchased a built-in or integrated appliance, and registered it within 90 days of purchase by completing
the online registration form, then the standard 12 month guarantee will be extended to 24 months, under the same
terms and conditions as detailed in our Standard Guarantee Terms and Conditions.
BEKO UK AND IRELAND PROSMART INVERTER MOTOR GUARANTEE TERMS AND CONDITIONS
This 10 year guarantee relates to Beko products that feature the ProSmart Inverter Motor.
The ProSmart Motor guarantee terms and conditions are in addition to our Standard guarantee terms and conditions detailed
in the previous section.
In order to activate the 10 year guarantee you MUST register the appliance within 90 days of the original purchase
date. You can register by first visiting Beko.co.uk/register and by following the online instructions.
Beko Free standing appliances come with a 12 month parts and labour guarantee as standard,
Beko Built-in appliances come with a 12 month parts and labour guarantee as standard. This is extended to 24 months, free of
charge, upon registration of the appliance. When you register your appliance for additional guarantee, you will automatically
activate the ProSmart Motor 10 year guarantee. You do not need to register twice. (beko.co.uk/guarantee-terms).
To make a claim against your Beko ProSmart Inverter Motor Guarantee (the “Guarantee”), all customer and product details
must be registered with Beko plc using the procedure outlined below.
1. This extra 9 years (for free standing appliances) or 8 years (for built-in or integrated appliances) guarantee is only
effective after the expiration of the standard manufacturer’s guarantee.
2. It is only valid for the ProSmart Inverter motors of selected washing machines, washer-dryers, tumble dryers and
dishwashers. It does not cover any labour charge or any other components of the product. In addition, it is only valid
for one replacement of the ProSmart motor during the extra 9-year (for free standing appliances) or 8 year (for built-in
appliances) guarantee period.
3. To activate your guarantee, you MUST register your appliance within 90 days of the original purchase date, by visiting
beko.co.uk/register.
4. Customers will receive a unique reference code as proof of guarantee validation by email or post, which must be
quoted at the time of a claim being made.
5. Any repair/replacement of the ProSmart Inverter motor must only be carried out by an authorised Beko Service Agent
(the “Service Agent”).
6. Labour for the repair/replacement of the ProSmart Inverter motor is not included in this guarantee and is chargeable
directly by the Service Agent.
7. Any additional components fitted to the product at any time will not be covered by this guarantee and will be
chargeable directly by the Service Agent.
8. The guarantee is not transferable and cannot be exchanged for cash.
9. There are no alternative or additional offers to this Guarantee.
10. The guarantee is exclusive of the manufacturer’s standard guarantee
11. The Terms and Conditions shown above are in addition to the standard terms and conditions of your product
guarantee. Please read and refer to such Terms and Conditions when making any claim.
12. We may use the information you provide for marketing purposes and to analyse your purchasing preferences. We
may keep your information for a reasonable period for these purposes in accordance with the applicable Data
Protection Laws and General Data Protection Regulations (GDPR). You can opt into this service during the
registration process. Further details are available at http://www.beko.co.uk/cookie-and-privacy.
13. These Terms and Conditions are governed by the laws of England and Wales; manufacturer: Beko plc, Beko House,
1 Greenhill Crescent, Watford WD18 8QU. Company Registration Number: 02415578.
HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE
Please keep your purchase receipt or other proof of purchase details in a safe place; you will need to have this documentation
available should the product require attention under guarantee.
Please take a few moments to complete the details below, as you will need this information when you call us, or to use our
online services. When you call us you may be required to input your serial number into your telephone keypad. For help please
visit beko.co.uk/support/model-finder
¥ The product model number is printed on the Operating Instruction Booklet / User guide
¥ The product model and serial number is printed on the Rating Label affixed to the appliance.
¥ The Retailer (Purchased from) and Date of purchase will be printed on your purchase receipt or other proof of
purchase paperwork
Recording of these details alone will not count as proof of purchase. A valid proof of purchase is required for requesting
service under guarantee.
Model number
Serial number
Purchased from
Date of purchase
For service under guarantee or for product advice please call our Contact centre
Before requesting service please check the troubleshooting guide in the Operating Instructions booklet, as a charge may be
levied where no fault is found, and even though your product may still be under guarantee.
After arranging service the area around the product must be easily accessible to the Engineer, without the need for cabinets or
furniture to be removed or moved.
It is your responsibility to ensure our Engineers have a clean and safe environment to carry out any repairs.
Please have your Model number and Serial number available when you call us, as you may be required to input your serial
number into your telephone keypad during your call.
UK Mainland & Northern Ireland:
0333 207 9710
Landline or mobile calls to 0333 numbers cost no more than calls to geographic numbers 01 or 02, and are charged at the
basic rate. Calls from landlines and mobiles are included in free call packages but please check with your telephone service
provider for exact call charges.
Republic of Ireland:
01 862 3411
Service once the manufacturers guarantee has expired
If you have purchased an extended guarantee please refer to the instructions contained within the extended guarantee
agreement document, otherwise please call us using the appropriate number above, where service can be obtained at a
charge.
Should you experience any difficulty in obtaining service please call us on 0333 207 9710 or 01 862 3411
Contact us though our website
Send us a secure message through our online contact us form. Please visit our website, click Contact Us and choose a
product support topic from the list of options. Complete the required details and click send message.
Product registrations
For UK registrations please visit beko.co.uk/register and for the Republic of Ireland visit beko.ie/register.
www.beko.com