Eaton 9E 2000I User Manual
Displayed below is the user manual for 9E 2000I by Eaton which is a product in the Uninterruptible Power Supplies (UPSs) category. This manual has pages.
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Copyright © 2018 EATON
All rights reserved.
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9E 1-3 kVA EMEA
9E UPS
9E EBM
Advance user guide
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Special symbols
The following are examples of symbols used on the UPS or accessories to alert you to important information:
RISK OF ELECTRIC SHOCK - Observe the warning associated with the risk of electric shock symbol.
Important instructions that must always be followed.
Information, advice, help.
Refer to the user manual of UPS accessories
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Contents
Contents ........................................................................................................................................................................ 3
1.Introduction ............................................................................................................................................................... 5
2.
Presentation .......................................................................................................................................................... 6
2.1 Standard installation ................................................................................................................................... 6
2.2 Rear panel................................................................................................................................................... 7
2.3 Accessories ................................................................................................................................................. 8
3.
Installation............................................................................................................................................................. 9
3.1 Inspecting the equipment ............................................................................................................................ 9
3.2 UPS Tower 1-3kVA ..................................................................................................................................... 9
3.3
EBM Tower 1-3kVA.................................................................................................................................. 10
5.2
Connecting other accessories .................................................................................................................. 11
4. Interfaces and Communication ............................................................................................................................ 12
4.1
Display and Buttons ................................................................................................................................. 12
4.2
Measurement and working mode display ................................................................................................ 14
4.3
Communication ports ............................................................................................................................... 15
4.4
UPS remote control functions .................................................................................................................. 16
4.5
Eaton Intelligent Power Software suite .................................................................................................... 16
4.6
Cybersecurity ........................................................................................................................................... 16
5.Operation ................................................................................................................................................................. 17
5.1 Start-up and Normal operation....................................................................................................................... 17
5.2
Starting the UPS on Battery ..................................................................................................................... 17
5.3
UPS Shutdown ......................................................................................................................................... 17
5.4
Transfer to Forced Bypass/back to Line mode ........................................................................................ 17
6.
UPS maintenance ............................................................................................................................................... 18
6.1
Equipment care ........................................................................................................................................ 18
6.2
Storing the equipment .............................................................................................................................. 18
6.3
When to replace batteries ........................................................................................................................ 18
6.4
Replacing batteries .................................................................................................................................. 18
7.
Troubleshooting ................................................................................................................................................. 20
7.1 Typical alarms and faults ......................................................................................................................... 20
7.2 Silencing the alarm................................................................................................................................... 21
7.3 Service and support ................................................................................................................................. 21
7.4 CE compliance contact ........................................................................................................................... 22
8.Specifications .......................................................................................................................................................... 23
8.1 Model specifications ................................................................................................................................. 23
9.Glossary ................................................................................................................................................................... 27
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1.Introduction
Thank you for selecting an EATON product to protect your electrical equipment. The 9E range has been
designed with the utmost care.
We recommend that you take the time to read this manual to take full advantage of the many features of your
UPS (Uninterruptible Power Systems).
Before installing your 9E, please read the Information and safety Instruction booklet. This advance user guide
provides complementary information.
To discover the entire range of EATON products and the options available for the 9E range, we invite you to visit
our web site at eaton.com or contact your EATON representative.
The EATON 9E uninterruptible power systems (UPS) protects your sensitive electronic equipment from the
most common power problems, including power failures, power sags, power surges, brownouts, line noise,
high voltage spikes, frequency variations, switching transients, and harmonic distortion.
Power outages can occur when you least expect it and power quality can be erratic. These power problems
have the potential to corrupt critical data, destroy unsaved work sessions, and damage hardware - causing
hours of lost productivity and expensive repairs.
With the EATON 9E, you can safely eliminate the effects of power disturbances and guard the integrity of
your equipment. Providing outstanding performance and reliability, the EATON 9E's unique benefits include:
•
True online double-conversion technology with high power density, utility frequency independence,
and generator compatibility.
•
Standard communication options: one RS-232 communication port, one USB communication port
•
Optional connectivity cards with enhanced communication capabilities.
•
Extended runtime with up to four Extended Battery Modules (EBMs) per UPS.
•
Backed by worldwide agency approvals.
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2.
Presentation
2.1 Standard installation
Catalog Number Weights (kg) Dimensions (mm) W x H x D
9E1000I 9.5 144 x 228 x 356
9E2000I 22.4 190 x 330 x 399
9E3000I 24.2 190 x 330 x 399
9E3000IXL 7.9 190 x 330 x 399
9E1000IAU 9.5 144 x 228 x 356
9E2000IAU 22.4 190 x 330 x 399
9E3000IAU 24.2 190 x 330 x 399
9E3000IXLAU 7.9 190 x 330 x 399
9EEBM72 35.8 190 x 330 x 399
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2. Presentation
2.2 Rear panel
9E1000I/
9E1000IAU
①
USB communication port
②
RS232 communication port
③
Slot for optional communication card
④
Input AC power source
⑤
Output outlets 10A
⑥
Output outlets 16A
⑦
Connector for additional battery module
⑧
Connector to additional battery module
○
9 Connector to the UPS or additional battery
module (See " EBM Tower 1-3kVA " on page 11 for
specific detail).
9E2000I/
9E2000IAU 9E3000I/
9E3000IXL/9E3000IAU/9E3000IXLAU
9EEBM72
⑨
⑨⑨
⑨
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2.3 Accessories
Part number Description
Network-M2 Network card
Modbus-MS Modbus and network card
INDGW-M2 Industrial Gateway Card MiniSlot
Relay-MS Relay card
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3.
Installation
3.1 Inspecting the equipment
If any equipment has been damaged during shipment, keep the shipping cartons and packing materials for the carrier
or place of purchase and file a claim for shipping damage. If you discover damage after acceptance, file a claim for
concealed damage.
To file a claim for shipping damage or concealed damage:
1.File with the carrier within 15 days of receipt of the equipment;
2.Send a copy of the damage claim within 15 days to your service representative.
Check the battery recharge date on the shipping carton label. If the date has passed and the batteries were never
recharged, do not use the UPS. Contact your service representative.
3.2 UPS Tower 1-3kVA
CAUTION : The unit is heavy: wear safety shoes and use vacuum lifter preferentially for handling operations.
All handling operations will require at least two (2) people (unpacking, lifting).
A - Checking the accessory kit
Verify that the following additional items are included with the UPS:
①
9E UPS
②
Quick start Information and safety instruction
③
USB communication cable
④
RS232 communication cable
⑤
Battery power cable (9E3000IXL and 9E3000IXLAU models only)
⑥
Connection cable to AC-power source (except 9E1000I and 9E2000I models)
B - Installation
If you ordered other UPS accessories, refer to specific user manuals to check the tower installation with the
UPS.
1.
Place the UPS on a flat, stable
surface in its final location.
2.
Do not block ventilation openings on
the UPS’s housing. Ensure the air
vents on the front, side and rear of
the UPS are not blocked.
Recommended at least 25cm of
space on each side
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3. Installation
C - UPS connection
Check that the indications on the name plate located on the back of the UPS meets to the AC-power source and the true electrical
consumption of the total load.
1.
9E1000I / 2000I: connect the UPS input socket to the AC-power
source using the cable of the protected equipment.
9E1000IAU/2000IAU: connect the supplied cable (250 V - 10 A) to
the socket , then to the AC-power source.
9E3000I/3000IXL/3000IAU/3000IXLAU: connect the supplied cable
(250 V - 16 A) to the socket , then to the AC-power source.
2.
Connect the loads to the UPS using the cables of the protected
equipment.
Connect the loads to the outlets marked
⑤
10A outlet.
Connect any high-power devices to the 16 A outlet marked
⑥
(9E3000I/3000IXL/3000IAU/3000IXLAU only).
Note: The UPS charges the battery as soon as it is connected to the AC-power source, even if button is not
pressed.
Once the UPS is connected to the AC-power source, 24 hours of charging are required before the battery can
supply the rated backup time.
3.3 EBM Tower 1-3kVA
CAUTION : The unit is heavy: wear safety shoes and use vacuum lifter preferentially for handling operations.
A - Checking the accessory EBM
①
9E EBM
②
Quick start
③
Battery power cable
Discard the EBM user’s guide if you are installing the EBM with a new UPS at the same time. Use the UPS user’s
guide to install both the UPS and the EBM.
If you ordered other UPS accessories, refer to specific user manuals to check the packing contents
.
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3. Installation
B - Connecting the EBM
1.
Plug the EBM power cable(s) into the battery connector(s). Up to 4 EBMs may be connected to the UPS.
2.
Verify that the EBM connections are tight, and that adequate bend radius and strain relief exist for each cable.
3.
Refer to the wiring as shown, UPS needs to connect to the bottom connector of the EBM, connecting the wrong
EBM interface may cause EMC to worse
3.4 Connecting other accessories
If you ordered other UPS accessories, refer to specific user manuals to check the connection to the UPS.
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4. Interfaces and Communication
4.1
Display and Buttons
Figure 4.1
Control Panel
The following tables show the buttons, LCD indicator and LED indicator status and description:
Table 4-1 Control Buttons Functions
The Button
Function Illustration
Turn on If the UPS is in standby or bypass mode, press >2s, the buzzer will beep, then the UPS system
will be turned on.
Turn off If the UPS is in line, battery, HE or battery test mode, press >3s, the buzzer will beep, then the
UPS will be turned off.
Transfer If the UPS is in fault mode, and the fault cause has disappeared, press >2s, the buzzer will beep,
fault will be cleared and UPS will turn to standby mode.
Function key
Battery test in line mode, Press the button >5s
Mute: Press the button for 2s ~ 5s
Down to next page: Press the button for 100ms~2s
Table 4-2 LED indicator
LED name
Colour Description
Line Green It indicates the utility is normal
Battery Yellow It indicates the input is connected with battery and the input power is supplied from the battery.
Bypass Yellow It indicates the UPS is in bypass mode and the load current is directly supplied from the utility
power
Inverter Green It indicates that the inverter is OK and the load is supplied from the inverter.
Note: After UPS power on, all LEDs will be lightened for 2 seconds, and then turn to normal status. When
UPS is turning on, 4 LEDs will be lightened one by one until the UPS is turned on successfully.
⊙
: Utility is normal
● : Lightened constantly
★
: Flashing every 1s
◇
: Depended on the fault status □ : Depend on the original display
LED Line Battery Bypass Inverter
Standby mode
(utility normal / abnormal)
●
/★
Bypass mode ● ●
Line mode ● ●
Battery mode
● ●
Battery test mode
★
●
Fault mode □
◇
Warning □ □ □ □
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4. Interfaces and Communication
Table 4-3 Buzzer
Priority UPS condition Buzzer
1 UPS fault and failure Continuous
2 Normal mode No beep
3 Battery/battery test mode One beep per 4 sec
(One beep per 1s when battery low)
4 Standby mode One beep per 2 minutes
5 Overload One beep per 500ms
6 Other alarm One beep per 1s
7 Forced bypass One beep per 2 minutes
Note: buzzer alarm can be muted by function button, if buzzer alarm is muted, all present alarm is muted
except that the button press still has a tick beep. Buzzer alarm will be active automatically once new alarm
arises.
In order to make sure all segments are OK, LCD begins to do self-test after power on. During self-test, all the
segments will be lighted for 2 seconds, then the LCD will turn to normal display status.
Figure
. 4-2 The default LCD display
Icon Icon name Description
Measurement
s Display values, eg: voltage, frequency, load percentage, etc.
DC Voltage Battery voltage
Percentage The percentage, eg: Load percentage and battery capacity percentage
Output
It indicates information for output.
Input
It indicates information for input.
Load It indicates information for load.
Battery It indicates information for battery.
Load level It indicates the load level. Load border will flash if the load is overload.
Battery level It indicates the battery capacity. Battery border will flash if the battery is low.
Warning/Fault
It indicates warnings or UPS Fault .
If it is a warning, the icon will flash; if it is a fault, the icon will be lighted constantly.
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4. Interfaces and Communication
4.2
Measurement and working mode display
The front panel will be used to display some important information of UPS. The LCD first show the main input
voltage after self-test, press the function button repeatedly to display a different display screen until the desired
screen appears.
Display pages are shown as below
GRAPHIC EXAMPLE DESCRIPTION
input voltage and frequency
output voltage and frequency
load percentage and working mode
00:Power on mode
01:Standby mode
02:Bypass mode
03:Line mode
04:Battery mode
05:Battery test mode
06:Fault mode
07:Converter mode
08:ECO mode
09:Shut Down mode
battery level and battery voltage
system work mode
1. : High efficiency mode enable
2. :Converter Mode enable
3. display none: UPS work in line mode
current alarm code
Note: If there are more than one alarm, user can check all the alarm
messages one by one by pressing the function button. If ups doesn’t
have any alarm, this page will not display.
current fault code
Note: If ups doesn’t have any fault, this page will not display.
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4. Interfaces and Communication
4.3
Communication ports
Connection of RS232 or USB communication port
Independent Multiplexed
Communication Bay USB RS-232
Any connectivity card Available Not in use
Any connectivity card Not in use Available
1. Connect the RS232
④
or USB
③
communication cable to the serial or USB port on the computer equipment.
2. Connect the other end of the communication cable
③
or
④
to the USB or RS232 communication port on the UPS.
The UPS can now communicate with EATON power management software.
Installation of the communication cards (optional)
It is not necessary to shut down the UPS before installing
a communication card.
1. Remove the slot cover secured by screw.
2. Insert the communication card in the slot.
3. Secure the card cover with the 2 screws.
Characteristics of the contact RS232 communication port
Pin Signal Direction Function
1
2 TxD Output Transmit to external device
3 RxD Input Receive from external device
4
5 GNDS - Signal Common tied to chassis
6 PNP Input Plug and Play
7
8
9 +5V Output Power supply for external
signal or options
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4. Interfaces and Communication
4.4
UPS remote control functions
Connectivity cards allow the UPS to communicate in a variety of networking environments and with different
types of devices. The 9E models have one available communication bay for the following connectivity cards:
•
Gigabit Network card (NETWORK-M2) - provides a Gigabit Ethernet connection and enables secure UPS
monitoring over HTTPS web browser interface, SNMP v1/v3 protocol and email alarms. In addition, up to 3
Environmental Monitoring Probes can be attached to obtain humidity, temperature, smoke alarm, and
security information.
•
Modbus-MS card - has connection to Modbus protocol in addition to network management.
•
Relay-MS card - has isolated dry contact (Form-C) relay outputs for UPS status: Utility failure, Battery low,
UPS alarm/OK, or on Bypass.
4.5
Eaton Intelligent Power Software suite
Eaton Intelligent Power Software suite is available from eaton.com/downloads.
Eaton Software suite provides up-to-date graphics of UPS power and system data and power flow.
It also gives you a complete record of critical power events, and it notifies you of important UPS or power
information.
If there is a power outage and the 9E UPS battery power becomes low, Eaton Software suite can automatically
shut down your computer system to protect your data before the UPS shutdown occurs.
4.6
Cybersecurity
Eaton is committed to minimizing the Cybersecurity risk in its products and deploys cybersecurity best practices
and latest cybersecurity technologies in its products and solutions, making them more secure, reliable and
competitive for our customers. Eaton also offers Cybersecurity Best Practices whitepapers to its customers,
referenced at www.eaton.com/cybersecurity.
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5.Operation
5.1 Start-up and Normal operation
To start the UPS:
1.
Verify that the UPS power cord is plugged in.
2.
Power on the UPS and at this time the fan begins to rotate.
3.
Check the UPS front panel display for active alarms or notices. Resolve any active alarms before continuing.
See "Troubleshooting" on page 21.
If the indicator is on, do not proceed until all alarms are clear. Check the UPS status from the front panel to
view the active alarms. Correct the alarms and restart if necessary.
4.
Press the button on the UPS front panel for at least 2 seconds. T
he buzzer will beep, UPS starts to
turn on.
5.
A few seconds later, the UPS turns into Line mode.
5.2
Starting the UPS on Battery
To start the UPS on battery:
1.
Power on the UPS and at this time the fan begins to rotate.
2.
Check the UPS front panel display for active alarms or notices. Resolve any active alarms before continuing.
See "Troubleshooting" on page 21.
If the indicator is on, do not proceed until all alarms are clear. Check the UPS status from the front panel to
view the active alarms. Correct the alarms and restart if necessary.
3.
Press the button on the UPS front panel for at least 2 seconds. T
he buzzer will beep
,
UPS starts to turn
on.
4.
A few seconds later, the UPS turns into battery mode.
5.3
UPS Shutdown
To shut down the UPS:
1.
Press the button on the front panel for 3 seconds.
2.
The UPS will turn into standby mode.
3.
Cut off the mains power supply.
4.
A few seconds later, LCD display is off and UPS shuts down.
5.4
Transfer to Forced Bypass/back to Line mode
1.
Press the on/off button and test button continuously for 4s while UPS is working in line mode
2.
UPS will transfer to forced bypass mode.
3.
Press the on/off button and test button continuously for 4s to clear bypass
4.
UPS will turn to line mode again
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6.
UPS maintenance
6.1
Equipment care
For the best preventive maintenance, keep the area around the equipment clean and dust free. If the atmosphere
is very dusty, clean the outside of the system with a vacuum cleaner.
For full battery life, keep the equipment at an ambient temperature of 25 °C (77 °F).
If the UPS requires any type of transportation, verify that the UPS is disconnected and turned off.
The batteries are rated for a 3-5 year service life. The length of service life varies, depending on the frequency of
usage and ambient temperature (life divided by 2 each 10 °C above 25 °C).
Batteries used beyond expected service life will often have severely reduced runtimes. Replace batteries at
least every 4 years to keep units running at peak efficiency.
Batteries runtime will be reduced at low temperature (below 10 °C).
6.2
Storing the equipment
If you store the equipment for a long period, recharge the battery every 6 months by connecting the UPS to utility
power. The internal batteries charge to 90% capacity in less than 4 hours. However, Eaton recommends that the
batteries charge for 48 hours after long-term storage.
Check the battery recharge date on the shipping carton label.
If the date has passed and the batteries were never recharged, do not use them. Contact your service
representative.
6.3
When to replace batteries
Eaton UPS batteries have an expected life span of 3-5 years. After 4 years of operation, you should take
proactive steps to ensure you replace your batteries for optimal operation and reliability.
Contact your service representative to order new batteries.
6.4
Replacing batteries
DO NOT DISCONNECT the batteries while the UPS is in Battery mode.
UPS needs to be turned off and fully disconnected before replacing batteries.
Consider all warnings, cautions, and notes before replacing batteries.
•
Servicing should be performed by qualified service personnel knowledgeable of batteries and required
precautions. Keep unauthorized personnel away from batteries.
•
Batteries can present a risk of electrical shock or burn from high short circuit current. Observe the following
precautions:
1.
Remove watches, rings, or other metal objects.
2.
Use tools with insulated handles.
3.
Do not lay tools or metal parts on top of batteries.
4.
Wear rubber gloves and boots.
•
When replacing batteries, replace with the same type and number of batteries or battery packs. Contact your
service representative to order new batteries.
•
Proper disposal of batteries is required. Refer to your local codes for disposal requirements.
•
Never dispose of batteries in a fire. Batteries may explode when exposed to flame.
•
Do not open or mutilate the battery or batteries. Released electrolyte is harmful to the skin and eyes and may
be extremely toxic.
6. UPS maintenance
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•
Determine if the battery is inadvertently grounded. If inadvertently grounded, remove source from ground.
Contact with any part of a grounded battery can result in electrical shock. The likelihood of such shock
can be reduced if such grounds are removed during installation and maintenance (applicable to equipment
and remote battery supplies not having a grounded supply circuit).
•
ELECTRIC ENERGY HAZARD. Do not attempt to alter any battery wiring or connectors. Attempting to alter
wiring can cause injury.
•
Disconnect charging source prior to connecting or disconnecting battery terminals.
Replacing the EBM(s) (all models)
The EBM is heavy
.
Lifting the cabinet into a rack requires a minimum of 2 people. To replace the EBM(s):
1.
Unplug the EBM power cable and battery detection cable from the UPS.
If additional EBM(s) are installed, unplug the EBM power cable and battery detection cable from each EBM.
2.
Replace the EBM(s). See "Recycling the used equipment" on page 20 for proper disposal.
A small amount of arcing may occur when connecting an EBM to the UPS. This is normal and will not harm
personnel. Insert the EBM cable into the UPS battery connector quickly and firmly.
3.
Plug the EBM cable(s) into the battery connector(s). Up to four EBMs may be connected to the UPS.
4.
Verify that the EBM connections are tight, and that adequate bend radius and strain relief exist for each cable.
5.
Connect the battery detection cable(s) to the connector of the UPS and of the EBM(s).
Testing new batteries
To test new batteries:
1.
Charge the batteries for 48 hours.
2.
Press any button to activate the menu options.
3.
Press “test button” >5s.
The UPS starts a battery test if the batteries are fully charged, the UPS is in Normal mode with no active
alarms, and the bypass voltage is acceptable.
During the battery test, the UPS transfers to Battery mode and discharges the batteries for 10 seconds.
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7.
Troubleshooting
7.1
Typical alarms and faults
The Eaton 9E are designed for durable, automatic operation and also alert you whenever potential operating
problems may occur. Usually the alarms shown by the control panel do not mean that the output power is affected.
Instead, they are preventive alarms intended to alert the user.
The following table describes typical conditions.
PROBLEM POSSIBLE CAUSE SOLUTION
THE DISPLAY DOES NOT
LIGHT UP
MAIN CONNECTION
CABLE MISSING
Check that the power cable is connected correctly.
NO MAINS VOLTAGE
(BLACKOUT)
Check that the power reaches the UPS
THE DISPLAY IS ON BUT
THE LOAD IS NOT
POWERED
THE UPS IS IN
STANDBY MODE
Press the “ON” button on the front panel to power
the loads.
THE UPS IS OPERATING
FROM THE BATTERY
DESPITE THE PRESENCE
OF MAINS VOLTAGE
THE INPUT VOLTAGE
IS OUTSIDE THE
PERMITTED
TOLERANCE RANGE
FOR MAINS
OPERATION
Problem with the mains. Wait until the input mains
voltage returns within the tolerance range. The
UPS will automatically return to mains operation.
THE BUZZER SOUNDS
CONTINUOUSLY AND
THE DISPLAY SHOWS
ONE OF THE FOLLOWING
CODES: A80E, A810,
F808, F208
THE LOAD APPLIED
TO THE UPS IS TOO
HIGH
Reduce the load to within the threshold of 100%
(or user threshold in the case of code A80E).
If the display shows a Fault:
remove the load and switch the UPS off and back
on again.
THE DISPLAY SHOWS
THE FOLLOW CODE:
A60D
BATTERIES MISSING
OR BATTERY BOX
MISSING OR NOT
CONNECTED
Check that the Battery Box is inserted and
connected to the UPS correctly.
THE BUZZER SOUNDS
CONTINUOUSLY AND
THE DISPLAY SHOWS
ONE OF THE FOLLOWING
CODES: F004
THE TEMPERATURE
INSIDE THE UPS IS
TOO HIGH
Check that the fan is working normally first, then
check the Inverter NTC is not damaged.
THE BUZZER SOUNDS
CONTINUOUSLY AND
THE DISPLAY SHOWS
ONE OF THE FOLLOWING
CODES: F805
THERE IS A FAULT
ON ONE OR MORE OF
THE LOADS
POWERED BY THE
UPS
Disconnect all the utilities, switch the UPS off and
back on again, reconnect the loads once at a time
to identify which one is faulty.
THE BUZZER SOUNDS
CONTINUOUSLY AND
THE DISPLAY SHOWS
ONE OF THE FOLLOWING
CODES:
F704, F70D, F70C,
F300,F301,F302,F303,
F304, F305
THE UPS IS
MALFUNCTIONING
If possible, disconnect the power to the load,
switch the UPS off and back on again; if the
problem occurs again, call the support center.
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Load not powered
-%
100%
-kW
100mi
-kVA 1 EBM
Alarm codes
Using a sophisticated self-diagnosis system, the UPS is able to check its own status and any anomalies and/or
faults which may occur during normal operation and display them on the display panel. If there is a problem, the
UPS signals the event by showing the code and the type of active alarm on the display.
Alarms
“Minor” problems which reduce performance or prevent certain functions from being used.
CODE DESCRIPTION
A107 Cable connection error (Input Line and Neutral inversion)
A612 Battery test failed
A502 Charger voltage high
A604 Battery voltage low
A60D Battery not connected
A80E Overload Prealarm
A810 Overload alarm (load percentage > 105%)
Faults
1.These faults are “Minor” problems which reduce performance or prevent certain functions from being used.
CODE DESCRIPTION
F004 Inner temperature high
F007 Fans blocked
F500 Charger failure
2.Faults are normally preceded by an alarm signal and their scale leads to the power-off of the inverter.
CODE DESCRIPTION
F004 UPS Over temperature fault
F302 F303 DC Bus too low
F300 F301 DC Bus too high
F304 DC Bus unbalanced
F305 DC Bus Failure on soft start
F308 DC Bus Short
F805 Inverter Output Short
F806 E-P-O control active
F704 Inverter Failure on soft start or INV capacitor reduction
F70C Inverter under voltage
F70D Inverter overvoltage
F808 Inverter Output overload fault
F208 Bypass Output overload fault
F613 Battery over voltage
F816 Model Pin detect error
7.2
Silencing the alarm
Press the function button on the front panel display to silence the alarm. Check the alarm condition and perform
the applicable action to resolve the condition. If the alarm status changes, the alarm beeps again, overriding the
previous alarm silencing.
7.3
Service and support
If you have any question or problem with the UPS, call your distributor, your local service representative or
connect to: eaton.com.
Please have the following information ready when you call for service:
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•
Catalog number
•
Serial number
•
Firmware version number
•
Date of failure or problem
•
Symptoms of failure or problem
•
Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) number. This number must
appear on the outside of the package and on the Bill of Lading (if applicable). Use the original packaging or
request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper
packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for all
warrantied units.
For critical applications, immediate replacement may be available. Call the Help Desk for the dealer or distributor
nearest you.
7.4
CE compliance contact
•
Eaton I.F. SAS - 110 Rue Blaise Pascal - 38330 Montbonnot St Martin – France.
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8.Specifications
8.1 Model specifications
1kVA-3kVA diagram
3kXL diagram
Table 1. Power Module model list
Part Number/ Catalog Number Power ratings
9103-53904/ 9E1000I 1000VA / 800W
9103-73929/ 9E2000I 2000VA / 1600W
9103-83968/ 9E3000I 3000VA / 2400W
9103-83967/ 9E3000IXL 3000VA / 2400W
9103-53905/ 9E1000IAU 1000VA / 800W
9103-73930/ 9E2000IAU 2000VA / 1600W
9103-83969/ 9E3000IAU 3000VA / 2400W
9103-83970/ 9E3000IXLAU 3000VA / 2400W
Table 2. Extended Battery Module model list
Part Number/ Catalog Number Configuration Battery voltage For power ratings
9000-00371/ 9EEBM72 Tower 72Vdc 2000-3000VA
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8.Specifications
Table 3. Weights and dimensions
Part Number/ Catalog
Number
Weights (kg) Dimensions (mm) W x H x D
9103-53904/ 9E1000I 9.5 144x228x356
9103-73929/ 9E2000I 22.4 190x330x399
9103-83968/ 9E3000I 24.2 190x330x399
9103-83967/ 9E3000IXL 7.9 190x330x399
9103-53905/ 9E1000IAU 9.5 144x228x356
9103-73930/ 9E2000IAU 22.4 190x330x399
9103-83969/ 9E3000IAU 24.2 190x330x399
9103-83970/ 9E3000IXLAU
7.9 190x330x399
Part Number/ Catalog
Number
(EBM)
Weights (kg) Dimensions (mm) W x H x D
9000-00371/ 9EEBM72 35.8 190x330x399
Table 4. Electrical input
Nominal frequency 50/60Hz auto-sensing
Frequency range 40-70Hz before transfer to battery
Bypass voltage range 184 ~ 264Vac (default)
Part Number/ Catalog
Number
Default input
(Voltage/Current)
Input nominal voltages Input voltage window
9103-53904/ 9E1000I 230V / 4.8A
208V, 220V, 230V,
240V
at 100% load:
176Vac~300Vac
at <=40% load:
100Vac~300Vac
9103-73929/ 9E2000I 230V / 9.4A
9103-83968/ 9E3000I 230V / 14.0A
9103-83967/ 9E3000IXL 230V / 14.1A
9103-53905/ 9E1000IAU 230V / 4.8A
9103-73930/ 9E2000IAU 230V / 9.4A
9103-83969/ 9E3000IAU 230V / 14.0A
9103-83970/ 9E3000IXLAU
230V / 14.1A
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8. Specifications
Table 5. Electrical input connections
Part Number/ Catalog
Number
Input connection Input cable
9103-53904/ 9E1000I
IEC C14-10A NA
9103-73929/ 9E2000I
9103-83968/ 9E3000I IEC C20-16A
Schuko 16A to IEC320/16A
9103-83967/ 9E3000IXL
9103-53905/ 9E1000IAU IEC C14-10A
a
AU 10A to IEC320/10A
9103-73930/ 9E2000IAU
9103-83969/ 9E3000IAU IEC C20-16A
AU 16A to IEC320/16A
9103-83970/ 9E3000IAUXL
Table 6. Electrical output
All models Normal mode High Efficiency mode
Battery mode
Voltage regulation
±
1
%
±
1
%
±
1
%
Efficiency
1KVA
89% 97.5% 82%
2KVA
91% 98% 88.5%
3KVA
91% 98% 89%
Frequency regulation Sync with line ±10
% of nominal line frequency
(outside this range: ±0.05Hz of auto-
selected nominal
frequency)
±0.05Hz of auto-selected
nominal frequency
Nominal output 208/220/230/240V for 0-3KVA (voltage configurable)
Frequency 50 or 60Hz. autosensing or configurable as a frequency converter
0-3KVA
Output overload
(Online mode)
10
5
%~130%*
60
seconds
130%~150%*
10
seconds
>150%* Shutdown immediately**
Output overload
(Battery mode)
105%~130%*
10
seconds
130%~150%*
1
seconds
>150%* Shutdown immediately**
Output overload
(Bypass mode)
10
5
%~1
30
%*
C
onti
nue working
130%~1
80
%*
Shutdown after
60
s
>1
8
0%*
Shutdown immediately**
Voltage waveform
Sine wave
Harmonic distortion < 2% THDV on linear load
< 6% THDV on non-linear load
Power factor
Up to 0.
8
Load crest ratio
>
2.5
:1
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8. Specifications
Table 7. Electrical output connection
Catalog Number Output connection Output cables
9E1000I 4* IEC C13 10A NA
9E2000I 6* IEC C13 10A
9E3000I 6*IEC C13 10A + 1*C19 16A
9E3000IXL 6*IEC C13 10A + 1*C19 16A
9E1000IAU 4* IEC C13 10A
9E2000IAU 6* IEC C13 10A
9E3000IAU 6*IEC C13 10A + 1*C19 16A
9E3000IXLAU 6*IEC C13 10A + 1*C19 16A
Table 8. Environmental and safety
Certifications IEC/EN 62040-1
IEC/EN 62040-2: Cat. C2
IEC/EN 62040-3
EMC (Emissions)* IEC/EN 62040-2, (Radiated field): Category C2
IEC/EN 62040-2, Conducted Category C2
IEC 61000-2-2: Criteria A
EN 61000-3-2: Class A
EMC (Immunity) IEC 61000-4-2, (ESD): Criteria B Level 3
IEC 61000-4-4, (EFT): Criteria B Level 4
IEC 61000-4-5, (Surges): Criteria B, (L-E, N-E) level 4, (L-N) level 3
IEC 61000-4-6, (Electromagnetic field): 10 V
* for output cable < 10m.
Agency markings CE + EAC+TISI +UKR+ MOR for IEC model
；
RCM+ CE for AU model
Operating temperature 0 to 40 °C (32 to 104 °F) in line mode, with linear derating for altitude
Note: thermal protection switches load to Bypass in case of overheating.
Storage temperature 0 to 40 °C (32 to 104 °F) with batteries
-25 to 55 °C (-13 to 130 °F) without batteries
Transit temperature
-
25 to 55 °C (
-
13 to
130 °
F)
Relative humidity
0 to 9
5
% no condensing
Operating altitude Altitude
≤
1000m
；
3000m
≥
Altitude >1000m; the load should derating 1 % every
up 100m
Transit altitude
Maximum Operating Altitude 3000m
Audible noise
< 50
dB
at
1 meter typical
Table 9. Battery
Internal batteries EBM
Tower configuration 1000VA : 24Vdc -2 x12V. 9Ah
2000VA : 72Vdc -6 x12V. 7Ah
3000VA : 72Vdc -6 x12V. 9Ah
9EEBM72: 72Vdc-6 x12.9AH
Type Sealed, maintenance-free, valve-regulated, lead-acid, with minimum 3-year
float service life at 25 °C (77 °F)
Monitoring Advanced monitoring for earlier failure detection and warning
EBM battery cable
length
600 mm
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9.Glossary
Bypass AC source Source supplying the bypass line. The equipment can be transferred to the by-pass
line if an overload occurs on the UPS output, for maintenance or in the event of a
malfunction.
Frequency converter Operating mode used to convert the AC-power frequency between the UPS input and
output (50Hz -> 60Hz or 60Hz -> 50Hz).
Low-battery warning This is a battery-voltage level indicating that battery power is low, and that the user
must take action to prevent the imminent break in the supply of power to the load.
Backup time Time during which the load can be supplied by the UPS operating on battery power.
Load Devices or equipment connected to the UPS output.
HE mode Operating mode by which the load is supplied directly by the AC source if it is within
the tolerances defined by the user. This mode reduces the consumption of electrical
power.
Normal (double The normal UPS operating mode in which the AC source supplies the UPS which
conversion) mode in turn supplies the connected loads (after electronic double conversion).
Normal AC source Normal source of power for the UPS.
Relay contacts Contacts supplying information to the user in the form of signals.
UPS Uninterruptible Power Supply