Fujitsu LIFEBOOK E5410 I7-10510U 16 GB SYST User Manual
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Fujitsu Maintenance Services
Comprehensive Offerings Portfolio at a Glance
shaping tomorrow with you
Contents
The value of service 3
Portfolio overview 4
FUJITSU Lifecycle Services 7
FUJITSU Hardware-as-a-Service 13
FUJITSU Managed Print 15
3
Fujitsu's Maintenance Services ensure system
availability and business continuity of your IT sys-
tems and thus help you to save time and money.
Shift the budgets you spend on operational IT
services to strategic initiatives that deliver short-
term real business value instead. Our product-
related services can be added to Fujitsu and Part-
ner branded products in either standardized or
perfectly tailored packages.
http://www.fujitsu.com/fts/products/product-support-services/
The Value of Service -
How Fujitsu helps you to keep
everything run smoothly
Fujitsu Lifecycle Services
Lifecycle Services assist you during all phases of a product’s lifecycle. They comprise different service
levels, different offerings, and different scopes beyond the warranty to tailor ideally to individual
needs.
Fujitsu Hardware-as-a-Service
In order to liberate you from the significant challenges of tighter budgets and ageing equipments,
Product Related Services can be purchased together with the hardware/ software components on a
subscription basis as Hardware as a Service (HaaS).
Fujitsu Managed Print Services
Project-based end-to-end service to provide optimized print and copy capability which is vendor in-
dependent. One of Fujitsu's answers to a more sustainable, secure and digital world.
The product-related services portfolio consists of several
segments, all designed to deliver the right and effective
services and offerings for your special requirements.
Fujitsu Maintenance Services
Portfolio Overview
4
5
IT Infrastructure
Business Success
Lifecycle
Services Managed Print
Hardware-as-a-
Service
Isn't an easier life what we all desire? All-day and every
day we use technologies, services and things meant to set
us free from worries. So, why not create an IT environment
that also eases our lifes? Fujitsu's lifecycle services create
this worry-free environment for all our products giving you
time to concentrate on what's important.
Lifecycle Services
Lifecycle Services assist you in different areas of IT provisioning. Our set of services can be stacked in different ways, just to individual
needs.
It comprises services of the following different levels within a products' lifecycle:
Within the Lifecycle Services, support for individual IT products is defined as “Product Support Hardware/Software”, while the support for
Fu jitsu IT Infrastructures (such as Fujitsu Storage Solutions and Integrated Systems PRIMEFLEX) is termed “Fujitsu Infrastructure Support”
(FIS).
The Lifecycle Services are available in different selectable offerings. As packaged, ready-to-sell offerings, you have the chance to choose
from so called Support Pack Hardware/Software or SolutionPacks. They can be bought directly with the system/solution or within 90 days
after purchase order. For the more advanced IT infrastructures, we offer you customizable offerings that we call ServiceContract Hardware/
Software or SolutionContract, respectively. In any regard, on project basis we can offer you an entire set, just like you wish and need.
7
P
r
o
d
u
c
t
L
i
f
e
c
y
c
l
e
Management &
Measurement
Planning &
Consulting
Rollout
Integration
IMAC/D
Infrastructure
Support
Product Support
HW/SW
8
Ease of life is everybody's goal. Right from the beginning with
planning services, our offerings provide support and guidance by
assisting you to understand the possibilities of adopting technolo-
gy choices and their financial impact.
Planning and consulting services
Planning and consulting services from Fujitsu are designed to help
you achieve TCO reduction through:
• Effective management of technology obsolescence
• State-of-the-art asset management processes and accuracy
• Simplification and standardization of the refresh process
• Reduction in cost wastage through relaxed procurement prac-
tices
The following service elements are included:
• Review of the vendor product service processes
• Deployment of the processes and agreed responsibilities
Rollout
Fujitsu Rollout Services deliver end-to-end support for IT Systems
exchange in the areas of Client Computing Devices, Data Center-,
Retail- and Network & Communication infrastructures. Analyzing
carefully the current status and a conception of the rollout accord-
ing to customer needs, based on proven Project Management
methods, helps to minimize the impact on day-to-day operation
and customers' business processes.
Fujitsu Rollout Services comprise the following service elements
which can be used in a modular way:
• Rollout planning (analysis of current status, conception of the
rollout)
• Staging of devices
• Customizing
• Product Logistics Management (warehouse provision (to dif-
ferent countries)/ customs clearance)
• Installation
• and data migration and data deletion
Integration & IMAC/D
Fujitsu offers implementation and integration services based on
extensive experience and structured processes resulting from many
delivered projects. For the deployment of Fujitsu infrastructure so-
lutions, such as the SAP HANA® platform, Fujitsu consultants deliv-
er robust, high-quality installation and seamless implementation,
accelerating time-to-productivity and further providing the founda-
tion for enhanced operational stability and performance.
Ready-to-sell InstallationPacks support the customer in the instal-
lation of Fujitsu and Partner branded storage and server products,
including the related operating software, as applicable. They grant
fast start and reliable operation of the purchased systems in the
customer environment. Further installation services, which are not
part of the Fujitsu InstallationPack, are provided on request by
Product Presales Support or by Bid Office, and will be charged on a
time and material basis in accordance with the valid Fujitsu price
list.
Fujitsu’s Lifecycle Services -
a comprehensive set easing your life
Globally aligned Support
Packs available in major
Business Areas Installa-
tion
Pack
Warranty
Exten-
sion
Hardware Support
Offsite Hardware Support Onsite
HDD
Reten-
tion
Option
Proactive
Support
optionBring-
In
Collect
&
Return
Desk-
to-Desk
/
Door-
to-Door
9x5 24x7
NBD 4h NBD 4h 24h 4h
Onsite
Response Rec-
overy
Onsite
Re-
sponse Recovery
Client
Computing
Devices
Displays /
Zero Clients g c c g
LIEFEBOOK
Allround
g c c c c g
LIFEBOOK
Advanced / Su-
perior & Pen
Tablet
g c c g c c g
ESPRIMO
Allround
g c c c c g
ESPRIMO
Advanced/Supe-
rior, FUTRO,
CELSIUS
g c c g c c g
x86 Server PRIMERGY,
PRIMEQUEST
c g g c c c c c g c
UNIX
Server
FUJITSU
M10 / M12
SPARC
c
Mainframe
Server
BS2000
Business Server
g c g c c c g
Storage
ETERNUS
CS800, DX, JX,
LT
c g g c c c c c g c
OEM / Re-
seller
NetApp, Quan-
tum, Oracle,
Brocade, Cisco
Service offerings are subject to local availability
Other Products of
other vendors
Service offerings are available with service levels that best suited for such products
Product Support Hardware g Available EMEIA-wide c Available in EMEIA depending upon country and selected product
Product Support Hardware
This service supplements the warranty for Fujitsu and Partner branded hardware products and comprises the diagnosis of hardware
faults and their elimination by repair or replacement. The service is delivered remotely, offsite or onsite depending on the product / se-
lected service level and the adequate problem solution. In addition, proactive support elements are available. They are based on status
information of the customers’ IT that is captured and evaluated, and thus can proactively avoid system failures and downtimes.
Customers may choose:
• Service time, onsite response time and recovery time
• HDD Retention that authorizes customers to keep ownership of an exchanged storage medium (HDD or SSD, etc.)
• Proactive Support for selected products (e.g. System Health Check)
9
Fujitsu and Partner branded Software Licensor/Trademark Owner Service Time, Remote Response Time
9x5, 4h 24x7, 4h
Operating Systems Solaris Fujitsu/Oracle g g
RedHat Enterprise Linux (RHEL) RedHat g g
SUSE Linux SUSE g g*
BS2000 Fujitsu g g
Virtualization,
High Availability,
High Performance
Computing
ServerView Resource Orchestrator Fujitsu g g
VMware Software VMware g g
ServerView Virtual-IO Manager Fujitsu g g
HPC Cluster Suite Fujitsu g
Exabyte File System for HPC Cluster
Suite Fujitsu g
Storage Software Brocade Software Brocade g g
NetBackup VERITAS c c
NetWorker EMC c c
Commvault Storage Software Commvault c c
ETERNUS CS200c Fujitsu g g
ETERNUS SF Fujitsu g g
ETERNUS Snapshot MAnager Fujitsu g g
Infrastructure Soft-
ware
CA Infrastrucutre Manager CA c
Interstage Software Fujitsu c
InfoScale VERITAS c c
openFT Enterprise File Transfer Fujitsu c c
openUTM Fujitsu c c
SecDocs® Fujitsu c
Systemwalker Fujitsu c
* Business Critical Linux Services 24x7, 1/2h also available
g Available EMEIA-wide c Available in EMEIA depending upon country and selected product
Product Support Software
Fujitsu provides support for both Fujitsu and Partner branded software products. Product Support Software ensures seamless operation
of installed software products and comprises the diagnosis of software incidents and the provision of workarounds and/or (if available
from the licensor) corrections, updates and upgrades. Fujitsu offers the support during normal business hours or around the clock.
Product Support Software
10
Fujitsu Infrastructure Support (FIS)
Fujitsu Infrastructure Support services complement Fujitsu Integrated System PRIMEFLEX and Storage Solutions featuring pre-defined,
pre-integrated and pre-tested combinations of servers, storage, network connectivity and software.
To ensure simplified operation and maintenance of Fujitsu Integrated Systems and Storage Solutions, FIS provides support on infrastruc-
ture level as a set of connected services consisting of reactive infrastructure support, SPOC, technical solution support, and reactive
hardware / software support. In addition, proactive support elements are available. They are based on status information of customers’
IT that is captured and evaluated, and thus can proactively avoid system failures and downtimes.
Fujitsu offers FIS as packaged as well as contracted services.
Management & Measurement
The Fujitsu service management method ensures a disruption-free availability of the services.
All services are coordinated based on ITIL-compliant service management. It covers service requests, Moves, Adds or Changes, and of
course break/fix services. Service Delivery Management ensures that the agreed Service levels and quality will be met. It will tightly
monitor incidents and will regularly report defined key performance indicators (KPI). The reports will be made available or distributed
to the customer. Upcoming product replacements will also be planned and monitored at the operational level.
SolutionContract
Options
SolutionPack
Options
Service Time 9x5 24x7 24x7 24x7 9x5 9x5 24x7
Remote response time 4h 4h 0.5h 0.5h 4h 2h 2h
Onsite response time NBD NBD NBD NBD 4h 4h
Recovery time NBD 6h
Proactive Services half-yearly
(optional)
half-yearly
(optional)
half-yearly
(optional) quarterly half-yearly
(optional)
half-yearly
(optional)
half-yearly
(optional)
HDD Retention optional optional optional optional optional optional optional
Fujitsu Infrastructure Support
Remark:
SolutionPack needs to be supplemented by Support Packs for the
respective hardware and software components of the infrastructure
FUJITSU Infrastructure Support Support on Component Level
SolutionContract SolutionPack
Support Pack
Hardware/Software
Storage Solutions ETERNUS CS8000 c
ETERNUS CD10000 c
FUJITSU Integrated
System PRIMEFLEX
PRIMEFLEX Cluster-in-a-Box c
PRIMEFLEX for Hadoop® c
PRIMEFLEX for SAP HANA® c c
PRIMEFLEX for SAP Landscapes c c
PRIMEFLEX for Red Hat OpenStack c
(upon request)
PRIMEFLEX for SUSE OpenStack Cloud c
(upon request)
PRIMEFLEX for VMware Cloud Foundation c
PRIMEFLEX for VMware VSAN c
PRIMEFLEX for vShape c
PRIMEFLEX for Microsoft Storage Spaces Direct c
g Available EMEIA-wide c Available in EMEIA depending upon country and selected product
Support for Storage Solutions and
FUJITSU Integrated Systems PRIMEFLEX
11
Changing markets, shorter product lifecycles, and digital
transformation are just a few reasons companies need to
react and operate quickly. Increased liquidity is important to
gain the competitive edge. With our Fujitsu Hardware-as-a-
Service offering, we liberate business and IT leaders from the
significant challenges of tight budgets, ageing equipments,
and higher cost for ad-hoc repairs. FUJITSU Hardware-as-a-
Service unlocks cash for other, more strategic objectives.
Unlock more IT potential with FUJITSU Hardware-as-a-Ser-
vice. Get latest technology client computing devices or data
center products plus the required support services with just
one low-cost monthy subscription - all relaxed with Fujitsu
and its partners.
Fujitsu Hardware-as-
a-Service
With FUJITSU Hardware-as-a-Service: realize an increase
in productivity, budget, and freedom.
No major capital expenditure. No obsolete equipment. No
long waits for upgrades. Just a simple, low-cost subscrip-
tion for all the devices your business needs to compete.
Your users will enjoy more options and extra productivity
using the very latest devices. You can sit back, knowing
your IT budget is under control and everyone has the hard-
ware, support, and services they need.
HaaS comprises the following service elements*:
• Competitive leasing
With easy monthly payments, customers get access to
best-in-class Fujitsu technology and competitive pric-
ing plans. Avoid unnecessary upfront spending to
maximize cash flow.
• Onsite support and telephone helpdesk
9x5, Onsite Next Business Day Support for 3 years
subscription.
• Upgrade
The buy-back option offers an upgrade to the latest
technology ahead of the standard three-years refresh.
• Accidental Damage Protection (optional)
• Asset Management
Device information, financial reports and contract or in-
voicing details are all available quickly and at a glance.
*available services depend on local offering.
13
Keep your IT budgets under control
Acquire all the hardware, software, and services you need now
and in the future without any upfront and costly capital investment.
Add hardware at any time
Scale your IT to suit changing requirements simply by changing
your monthly subscription.
Experience hi-tech not high-cost
Give your users the fast and exible IT they need for less.
Right-size your technology for extra efciency
Avoid devices lying around unused or employees waiting for desktops
to boot up with best-in-class devices that will boost your productivity.
Free up your cashow
Convert large capital expenditure into a manageable
operating expense with a xed monthly subscription.
Receive regular upgrades
Stay on top of the latest tech trends and keep support visits
to a minimum with hardware renewal every three years. At the end of
the period, depending on your individual agreement, you simply return
the equipment and take delivery of a new one. The equipment will be
data wiped to industry standards and remarketed, recycled or disposed
of to WEEE directive standards.
No Printer? No headaches.
With our Managed Print Services, you can virtually meet any
requirements evolving from physical documentation and
related processes. No further need to worry about devices,
cartidges, paper or maintenance and more.
Managed Print
Plug data leaks, reduce waste and enhance processes with
Fujitsu’s Managed Print Services
Digital transformation is changing the business and workplace sce-
narios on many fronts; however, businesses are missing a very basic
business requirement while taking a big leap towards digitization -
Printing Solutions. Due to the existence of certain mandatory busi-
ness and compliance regulations, such as internal process defini-
tions, tax and legal requirements, companies will still need printed
pieces of documents and other assets.
The print input in today's business environment usually comes from
multiple devices, and similarly the output is routed through as well
as stored and archived on several devices. All this justifies the need
for an extensive infrastructure of print-related solutions.
Managed Print Services (MPS) from Fujitsu provide optimized print
and copy capabilities which are vendor independent. Don’t let print
be a drain on your business. Discover more efficient and secure
printing with help from our MPS team.
Overcome the hurdles
From basic requirements on printing, to managed and advanced so-
lutions all the way up to business process management and docu-
ment solutions, Fujitsu can help you to create a secure, efficient and
innovative print environment.*
*available services depend on local offering.
Based on fruitful partnerships with Kyocera, Lexmark and other partners
in the industry, we not only look back on decades of document manage-
ment innovation, but also have the ability to serve you with one of the
broadest ranges of print technology. Thanks to the options to embed in-
dividual cloud, digitalization, workflow, security and company internal
mobility solutions, we help you to bring your printing services to the
next level.
Our MPS experts work with you to help you design or update your print
infrastructure, deploy new devices and software, successfully communi-
cate changes to your business, and find new ways to optimize your
document management. All this can help you cut down on waste, stop
data loss, and improve how your organization uses documents.
15
Compelling reasons to think about Managed Print Services by
Fujitsu:
• Free yourself from print-related costs and risks
• Integrate new technology into your existing IT infrastruc-
ture at minimum risk
• Reduce your current print expenditure by 30 percent and
gain a return on investment in 18 months
• Make print superfluous with paper-free processes
• Restrict the printing of sensitive content
• Build a print strategy based on your long-term goals
• Reduce your carbon footprint
FUJITSU
Copyright 2018 FUJITSU LIMITED
Status as of August 2018; Offerings are subject
to change without prior notice.
Fujitsu Technology Solutions GmbH
Address: Mies-van-der-Rohe-Straße, Munich
E-mail: AskFujitsuHQ@ts.fujitsu.com
Website: www.fujitsu.com/fts