Table of Contents
- Product description
- External component identification
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures for Authorized Service Provider parts
- Using Setup Utility (BIOS) in Windows 10
- Using HP PC Hardware Diagnostics (UEFI)
- Backing up, restoring, and recovering in Windows 10
- Specifications
- Power cord set requirements
- Recycling
- Index
HP 13-v102np User Manual
Displayed below is the user manual for 13-v102np by HP which is a product in the Notebooks category. This manual has pages.
Related Manuals
HP Spectre Notebook PC
* Model numbers 13-v000 through 13-v099
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.
The following applies to HP systems with Intel
Skylake or next-generation silicon chip-based
system shipping with Windows 7, Windows 8,
Windows 8.1 or Windows 10 Pro systems
downgraded to Windows 7 Professional,
Windows 8 Pro, or Windows 8.1: This version of
Windows running with the processor or
chipsets used in this system has limited
support from Microsoft. For more information
about Microsoft’s support, please see
Microsoft’s Support Lifecycle FAQ at
https://support.microsoft.com/lifecycle
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2016
Document Part Number: 851633-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Display .................................................................................................................................................................... 4
Top .......................................................................................................................................................................... 5
TouchPad ............................................................................................................................................. 5
Lights ................................................................................................................................................... 6
Button and speakers ........................................................................................................................... 7
Keys ..................................................................................................................................................... 8
Using the action keys .......................................................................................................................... 9
Rear side .............................................................................................................................................................. 10
Bottom ................................................................................................................................................................. 11
Service tag ........................................................................................................................................................... 12
3 Illustrated parts catalog .............................................................................................................................. 13
Computer major components .............................................................................................................................. 13
Rubber Kit ............................................................................................................................................................ 15
Miscellaneous parts ............................................................................................................................................. 16
4 Removal and replacement procedures preliminary requirements .................................................................... 17
Tools required ...................................................................................................................................................... 17
Service considerations ......................................................................................................................................... 17
Plastic parts ....................................................................................................................................... 17
Cables and connectors ...................................................................................................................... 18
Drive handling ................................................................................................................................... 18
Grounding guidelines ........................................................................................................................................... 19
Electrostatic discharge damage ........................................................................................................ 19
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 22
Component replacement procedures .................................................................................................................. 22
Bottom cover ..................................................................................................................................... 22
Battery ............................................................................................................................................... 24
Solid-state drive ................................................................................................................................ 26
WLAN module .................................................................................................................................... 27
v
Speakers ............................................................................................................................................ 29
TouchPad board ................................................................................................................................. 30
Fan ..................................................................................................................................................... 31
System board .................................................................................................................................... 33
Heat sink ............................................................................................................................................ 35
Cable locations .................................................................................................................................. 37
Display assembly, top cover, keyboard ............................................................................................ 38
6 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 39
Starting Setup Utility (BIOS) ................................................................................................................................ 39
Updating Setup Utility (BIOS) .............................................................................................................................. 39
Determining the BIOS version ........................................................................................................... 39
Downloading a BIOS update .............................................................................................................. 40
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 41
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 41
8 Backing up, restoring, and recovering in Windows 10 ..................................................................................... 43
Creating recovery media and backups ................................................................................................................ 43
Creating HP Recovery media (select products only) ......................................................................... 43
Using Windows tools ........................................................................................................................................... 44
Restore and recovery ........................................................................................................................................... 45
Recovering using HP Recovery Manager ........................................................................................... 45
9 Specications .............................................................................................................................................. 48
Computer specications ...................................................................................................................................... 48
10 Power cord set requirements ...................................................................................................................... 49
Requirements for all countries ............................................................................................................................ 49
Requirements for specic countries and regions ................................................................................................ 49
11 Recycling .................................................................................................................................................. 51
Index ............................................................................................................................................................. 52
vi
1 Product description
Category Description
Product Name HP Spectre Notebook PC (model numbers 13-v000 – 13-v099)
Processors 6th generation Intel® Core™ i7 Processor
Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-MHz FSB, 4.0-MB L3
cache, dual core, 15-W [dynamic PL1 to 8.5-10 W])
Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1866-MHz FSB, 3.0-MB L3
cache, dual core, 15-W [dynamic PL1 to 8.5-10 W])
Chipset Integrated soldered-on-circuit (SOC)
Graphics Internal graphics
Intel HD Graphics 520
Support for HD Decode, DX12, and DisplayPort 1.2
Panel 16:9 Ultra Wide Aspect Ratio
13.3-in, full high-denition (FHD), WLED, BrightView (1920×1080), uslim-at (2.0-mm panel, 2.2
mm panel PCA), UWVA display panel; eDP+PSR; typical brightness: 300 nits
Flush glass panel cover with direct bonding
Memory On-board system memory
Support for LPDDR3-1866 dual channel support
Support for 8192-MB maximum system RAM
Storage Support for PCIe NVMe TLC M.2, 2280-S3 solid-state drives in the following congurations:
●512-GB
●256-GB
Camera and microphone HP TrueVision HD webcam – indicator LED, USB 2.0, BSI sensor, f2.4
1280×720 by 30 frames per second
Integrated dual-array digital microphones with appropriate beam-forming, echo-cancellation,
noise-reduction software
Enable HP Noise Cancellation with automatic speech recognition (ASR)
Audio Bang & Olufsen
Quad speakers
Supports Smart Amp functionality
Wireless Integrated Wireless options with dual antennas (LGA/PCIe 1216)
Support for the following WLAN module:
Intel Dual band wireless-AC 8260 802.11ac 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro)
Intel WiDi support
Compatible with Miracast-certied devices
1
Category Description
Internal card expansion One M.2 slot for solid-state drive
Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto
adjust panel resolution to t embedded panel and external monitor connected)
Headphone/microphone combo
USB Type-C ports on unit:
●(2) USB 3.1 Gen 2 with Thunderbolt™ Gen 3 technology - rear, middle
●(1) USB 3.1 Gen 1 (i.e. USB 3.0) - rear
●Intel Alpine Ridge DP design
●All ports support data transfer, power delivery, Display Port 1.2 out up to 4096×2304 (60Hz)
and HDMI 1.4 out through dongle
●All ports support USB Boost
Keyboard/pointing devices Full-size, backlit, island-style keyboard
TouchPad requirements:
●Image sensor ClickPad with glass surface
●MultiTouch gestures enabled
●Support for modern TrackPad gestures
●Taps enabled as default
Power requirements AC adapter
Support for 45-W USB Type-C straight type adapter
Duck head power cord
1.8-meter (6-foot) power cord
Battery
Support for 4-cell, 38-Wh, 4.95-Ah, li-ion battery
Security Support for Trusted Platfom Module (TPM) 2.0
Operating system Preinstalled
Windows 10
Windows 10 Professional
For Developed Market (ML)
Windows 10 Home High End ML
For Emerging Market (EM/SL)
Windows 10 Home High End EM/SL
CPPP Windows 10 Home China Language Edition
SEAP Windows 10 Home High End EM/SL
Serviceability End user replaceable part: AC adapter
2 Chapter 1 Product description
2 External component identication
Locating hardware
To nd out what hardware is installed on your computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
Locating hardware 3
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some products allow you
to video conference and chat online using streaming video.
To use a webcam (integrated camera):
▲Type camera in the taskbar search box, and then select
Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
4 Chapter 2 External component identication
Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Top 5
Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light ●Amber: Computer sound is o.
●O: Computer sound is on.
6 Chapter 2 External component identication
Button and speakers
Component Description
(1) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
(2) Speakers (4) Produce sound.
Top 7
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key or one of the action keys.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
8 Chapter 2 External component identication
Using the action keys
●An action key performs an assigned function.
●The icon on each action key illustrates the function for that key.
●To use an action key, press and hold the key.
Icon Description
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Plays the previous track.
Starts, pauses, or resumes playback.
Plays the next track.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes or restores speaker sound.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
Top 9
Rear side
Component Description
(1) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
(2) USB Type-C power connector and charging port Connects a USB device with a Type-C connector to an AC adapter
to provide power to the computer and can provide video output.
This port can also charge products such as cell phones, laptops,
tablets, and MP3 players, even when the computer is o.
NOTE: Adapters (purchased separately) may be required.
(3) USB Type-C power connector and Thunderbolt
ports (2)
Connect USB devices with a Type-C connector to an AC adapter
to provide power to the computer and can provide video or high-
resolution display output. These ports can also charge products
such as cell phones, laptops, tablets, and MP3 players, even
when the computer is o.
NOTE: Your computer may also support a Thunderbolt docking
station.
NOTE: Adapters (purchased separately) may be required.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select All apps, select HP Help and
Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
10 Chapter 2 External component identication
Bottom
Component Description
Vents (4) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to
cycle on and o during routine operation.
Bottom 11
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
Item Description Function
(1) Product name This is the product name axed to the front of
the computer.
(2) Serial number (s/n) This is an alphanumeric identier that is unique to
each product.
(3) Part number/Product number (p/n) This number provides specic information about
the product's hardware components. The part number helps
a service technician to determine what components
and parts are needed.
(4) Warranty period This number describes the duration of the warranty period
for the computer.
(5) Model description This is the alphanumeric identier used to locate
documents, drivers, and support for the computer.
12 Chapter 2 External component identication
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components
Computer major components 13
Item Component Spare part number
(1) Display assembly with keyboard and top cover
NOTE: For a list of keyboard country codes, see Display assembly, top cover, keyboard
on page 38.
855641-xx1
(2) TouchPad board 855632-001
(3) TouchPad board cable 855627-001
(4) Heat sink (includes replacement thermal material) 854752-001
(5) System board (includes processor and replacement thermal material):
Equipped with an Intel Core i7-6500U processor, 8 GB of system RAM, and the Windows 10
Professional operating system
854753-601
Equipped with an Intel Core i7-6500U 2.50-GHz processor, 8 GB of system RAM, and a non-
Windows operating system
854753-001
Equipped with an Intel Core i5-6200U 2.30-GHz processor, 8 GB of system RAM, and
the Windows 10 Professional operating system
860825-601
Equipped with an Intel Core i5-6200U 2.30-GHz processor, 8 GB of system RAM, and a non-
Windows operating system
860825-001
Equipped with an Intel Core i5-6200U 2.30-GHz processor, 4 GB of system RAM, and
the Windows 10 Professional operating system
854754-601
Equipped with an Intel Core i5-6200U 2.30-GHz processor, 4 GB of system RAM, and a non-
Windows operating system
854754-001
(6) Solid-state drive, M.2, 2280, TLC
512-GB, NVMe 855609-001
256-GB, NVMe 855608-001
128-GB, SATA-3 855607-001
Fans (includes left and right fans) 855629-001
(7) Left fan
(8) Right fan
(9) WLAN board cable 855628-001
(10) WLAN module, Intel Dual band wireless-AC 8260 802.11ac 2x2 WiFi + BT 4.2 Combo
Adaptor (non-vPro)
855631-001
Speaker Kit
(11) Left speaker 855634-001
(12) Right speaker 855633-001
(13) 3-cell, 45-Wh, 3.83-Ah, Li-ion battery (includes cable) 844199-855
(14) Bottom cover 855626-001
14 Chapter 3 Illustrated parts catalog
Rubber Kit
Item Component Spare part number
Rubber Kit 854832-001
(1) Top rubber strip
(2) Bottom rubber strip
Rubber Kit 15
Miscellaneous parts
Component Spare part number
AC adapter
45-W Smart adapter, wall mount, USB-C 848293-850
Adapter
USB-C to VGA 831751-001
USB-C to HDMI 831752-001
USB-C to RJ-45 Gigabit 855560-001
Power cord (1.8-m):
For use in Australia 213356-015
For use in Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) 213350-016
For use in Denmark 213353-015
For use in India 404827-010
For use in Israel 398063-010
For use in Japan 349756-008
For use in North America 213349-017
For use in the People's Republic of China 286497-015
For use in South Africa 361240-009
For use in Switzerland 213354-015
For use in Taiwan 393313-009
For use in Thailand 285096-014
For use in the United Kingdom 213351-015
Power cord, duckhead
For use in the United States 854576-001
For use in South Korea 854822-001
Screw Kit 854833-001
Computer sleeve 862374-001
16 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●Case utility tool or similar plastic, at-tipped tool
●Flat-bladed screwdriver
●Magnetic screwdriver
●Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Tools required 17
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
18 Chapter 4 Removal and replacement procedures preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 19
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●Place items on a grounded surface before removing items from their containers.
●Always be properly grounded when touching a component or assembly.
●Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●Cover the workstation with approved static-shielding material.
●Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●When xtures must directly contact dissipative surfaces, use xtures made only of static safe materials.
●Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●Avoid contact with pins, leads, or circuitry.
●Turn o power and input signals before inserting or removing connectors or test equipment.
20 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be eective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●Antistatic tape
●Antistatic smocks, aprons, and sleeve protectors
●Conductive bins and other assembly or soldering aids
●Nonconductive foam
●Conductive tabletop workstations with ground cords of one megohm resistance
●Static-dissipative tables or oor mats with hard ties to the ground
●Field service kits
●Static awareness labels
●Material-handling packages
●Nonconductive plastic bags, tubes, or boxes
●Metal tote boxes
●Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 21
5 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are
on the service tag one the bottom of the computer. See Service tag on page 12 for details.
There are as many as 61 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.
Bottom cover
NOTE: The bottom cover spare part kit includes two rear rubber feet, one front rubber foot, speaker grilles,
shielding, and retention brackets.
Description Spare part number
Bottom cover 855626-001
Before disassembling the computer, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the bottom cover:
1. Position the computer upside down.
2. Remove the rubber strips from the bottom cover (1).
The bottom cover rubber strips are available using spare part number 854832-001.
22 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the ve Phillips PM2.0×5.0 screws (2) that secure the bottom cover to the computer.
4. Use a case utility tool or similar plastic, at-tipped tool to separate the left edge of the bottom cover
from keyboard/top cover (1).
5. Separate the front edge (2) and the right edge (3) of the bottom cover from keyboard/top cover.
6. Remove the bottom cover (4).
Reverse this procedure to install the bottom cover.
Component replacement procedures 23
Battery
Description Spare part number
3-cell, 45-Wh, 3.83-Ah, Li-ion battery 844199-855
Before removing the battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
Remove the battery:
1. Disconnect the battery cable from the system board (1).
2. Disconnect the speaker cables from the system board (2), and the remove the speaker cables from the
routing clips on the sides of the battery (3).
3. Remove the six Phillips PM2.0×4.0 screws (1) that secure the battery to the computer.
4. Remove the four Phillips PM1.2×2.5 screws (2) that secure the battery to the computer.
5. Pull the black tab in the middle of the battery to disengage the double-sided tape that secures the
middle of the battery to the computer (3).
24 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
6. Remove the battery (4).
Reverse this procedure to install the battery.
Component replacement procedures 25
Solid-state drive
Description Spare part number
512-GB, M.2, NVMe, supporting TLC 855609-001
256-GB, M.2, NVMe, supporting TLC 855608-001
128-GB, M.2, SATA-3, supporting TLC 855607-001
Before removing the solid-state drive, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
5. Disconnect the battery cable from the system board (see Battery on page 24).
Remove the solid-state drive:
1. Remove the Phillips PM1.0×2.5 screw (1) that secures the bracket to the computer.
2. Remove the bracket (2).
3. Slide the solid-state drive away from the connector to remove the drive (3).
Reverse this procedure to install the solid-state drive.
26 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
WLAN module
Description Spare part number
Intel Dual band wireless-AC 8260 802.11ac 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro) 855631-001
WLAN board cable 855628-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
5. Disconnect the battery cable from the system board (see Battery on page 24).
Remove the WLAN module:
1. Disconnect the cable from the system board (1).
2. Remove the Phillips PM1.0×2.5 screw (2) that secures the bracket to the computer.
3. Remove the bracket (3).
4. Disconnect the WLAN antenna cables (1) from the WLAN module terminals.
NOTE: The WLAN antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal. The
WLAN antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal.
Component replacement procedures 27
5. Lift the module out of the socket (2).
NOTE: If the WLAN antennas are not connected to the WLAN module, the protective sleeve should be
installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Speakers
Description Spare part number
Right speaker 855633-001
Left speaker 855634-001
Before removing the speakers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
5. Remove the battery (see Battery on page 24).
Remove the speakers:
1. Remove the Phillips PM2.0×3.0 screw (1) that secures the right speaker from the computer.
2. Remove the speakers (2) and cables.
Reverse this procedure to install the speakers.
Component replacement procedures 29
TouchPad board
Description Spare part number
TouchPad board 855632-001
Before removing the TouchPad board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
5. Remove the battery (see Battery on page 24).
Remove the TouchPad board:
1. Disconnect the TouchPad board cable from the system board (1).
2. Remove the three Phillips PM2.0×3.0 screws (2) that secure the TouchPad board to the computer.
3. Remove the TouchPad board (3).
Reverse this procedure to install the TouchPad board.
30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Fan
Description Spare part number
Fans (includes left and right fans) 855629-001
Before removing the fans, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
5. Remove the battery (see Battery on page 24).
Remove the fans:
1. To remove the left fan, disconnect the fan cables from the system board (1), remove the two Phillips
PM2.0×3.0 screws (2), and then lift the fan at an angle (approximately 45 degrees) and pull it out from
under the edge of the computer (3).
NOTE: You may need to route the left fan cable under the WLAN antenna cables.
Component replacement procedures 31
2. To remove the right fan, disconnect the fan cables from the system board (1), remove the two Phillips
PM2.0×3.0 screws (2), and then lift the fan at an angle (approximately 45 degrees) and pull it out from
under the edge of the computer (3).
Reverse this procedure to install the fans.
32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
System board
Description Spare part number
Equipped with an Intel Core i7-6500U 2.50-GHz processor, 8 GB of system RAM, and the Windows 10
Professional operating system
854753-601
Equipped with an Intel Core i7-6500U 2.50-GHz processor, 8 GB of system RAM, and a non-
Windows operating system
854753-001
Equipped with an Intel Core i5-6200U 2.30-GHz processor, 8 GB of system RAM, and the Windows 10
Professional operating system
860825-601
Equipped with an Intel Core i5-6200U 2.30-GHz processor, 8 GB of system RAM, and a non-
Windows operating system
860825-001
Equipped with an Intel Core i5-6200U 2.30-GHz processor, 4 GB of system RAM, and the Windows 10
Professional operating system
854754-601
Equipped with an Intel Core i5-6200U 2.30-GHz processor, 4 GB of system RAM, and a non-
Windows operating system
854754-001
Before removing the system board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 22), and then remove the following components:
a. Battery (see Battery on page 24)
b. Solid-state drive (see Solid-state drive on page 26)
c. WLAN module (see WLAN module on page 27)
NOTE: When replacing the system board, be sure to install the solid-state drive, WLAN module, and heat
sink (Heat sink on page 35) on the replacement system board.
Remove the system board:
1. Disconnect the following cables from the system board:
(1): WLAN module
(2): WLAN antennas
(3): TouchPad cable
(4): Keyboard backlight cable
(5): Keyboard cable
(6): Display panel cable
Component replacement procedures 33
2. Remove the three Phillips PM2.0×3.0 screws (1) that secure the system board to the computer.
3. Swing the rear edge of the system board up and forward so you can access the RTC battery cable
underneath (2).
4. Disconnect the RTC battery cable (3) from the system board.
5. Remove the system board (4).
Reverse this procedure to install the system board.
34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Heat sink
Description Spare part number
Heat sink (includes replacement thermal material) 854752-001
Before removing the heat sink, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 22), and then remove the following components:
a. Battery (see Battery on page 24)
b. Solid-state drive (see Solid-state drive on page 26)
c. WLAN module (see WLAN module on page 27)
d. System board (see System board on page 33)
Remove the heat sink:
1. Following the 1, 2, 3 sequence stamped into the heat sink, remove the three Phillips PM2.0×3.0
screws (1) that secure the heat sink to the system board.
2. Remove the heat sink (2).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and
the system board components, it may be necessary to move the heat sink from side to side to detach it.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board each time the heat sink is removed. Replacement thermal material is included with the heat sink and
system board spare part kits. Thermal paste is used on the heat sink (1) and on the system board (2) as
shown in the following image.
Component replacement procedures 35
Reverse this procedure to install the heat sink.
36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Cable locations
Description Spare part number
TouchPad cable 855627-001
WLAN board cable 855628-001
Use the following image to determine proper cable routing.
(1): WLAN board cable
(2): TouchPad cable
Component replacement procedures 37
Display assembly, top cover, keyboard
The display assembly is spared with the top cover and keyboard as one whole component. Individual display
components are not spared.
Description Spare part number
Display assembly and top cover with keyboard for use in Belgium 855641-A41
Display assembly and top cover with keyboard for use in Bulgaria 855641-261
Display assembly and top cover with keyboard for use in Canada (English/French) 855641-DB1
Display assembly and top cover with keyboard for use in the Czech Republic and Slovakia 855641-FL1
Display assembly and top cover with keyboard for use in France 855641-051
Display assembly and top cover with keyboard for use in Denmark, Finland, and Norway 855641-DH1
Display assembly and top cover with keyboard for use in Germany 855641-041
Display assembly and top cover with keyboard for use in Greece 855641-151
Display assembly and top cover with keyboard for use internationally 855641-B31
Display assembly and top cover with keyboard for use in Israel 855641-BB1
Display assembly and top cover with keyboard for use in Italy 855641-061
Display assembly and top cover with keyboard for use in Japan 855641-291
Display assembly and top cover with keyboard for use in Latin America 855641-161
Display assembly and top cover with keyboard for use in Portugal 855641-131
Display assembly and top cover with keyboard for use in Romania 855641-271
Display assembly and top cover with keyboard for use in Russia 855641-251
Display assembly and top cover with keyboard for use in Saudi Arabia 855641-171
Display assembly and top cover with keyboard for use in Slovakia 855641-BA1
Display assembly and top cover with keyboard for use in South Korea 855641-AD1
Display assembly and top cover with keyboard for use in Spain 855641-071
Display assembly and top cover with keyboard for use in Switzerland 855641-BG1
Display assembly and top cover with keyboard for use in Taiwan 855641-AB1
Display assembly and top cover with keyboard for use in Thailand 855641-281
Display assembly and top cover with keyboard for use in Turkey 855641-141
Display assembly and top cover with keyboard for use in the United Kingdom 855641-031
Display assembly and top cover with keyboard for use in the United States 855641-001
38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
6 Using Setup Utility (BIOS) in Windows 10
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
●Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 39).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 40.
Starting Setup Utility (BIOS) 39
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●Do not shut down the computer or initiate Sleep.
●Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
40 Chapter 6 Using Setup Utility (BIOS) in Windows 10
7 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 41.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 41
3. Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
42 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
8 Backing up, restoring, and recovering in
Windows 10
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●Creating recovery media and backups
●Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 43. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 44.
●Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 45.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 43
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 44.
●If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
—Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
—HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
—To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-
quality blank USB ash drive.
—If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
—Be sure that the computer is connected to AC power before you begin creating the recovery media.
—The creation process can take an hour or more. Do not interrupt the creation process.
—If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 45.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲Select the Start button, and then select the Get started app.
44 Chapter 8 Backing up, restoring, and recovering in Windows 10
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲Select the Start button, and then select the Get started app.
●If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 45. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 43.
●On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 45.
●On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 47.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 43.
What you need to know before you get started
●HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 43.
●To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 43.
●If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
Restore and recovery 45
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 47.
3. Follow the on-screen instructions.
46 Chapter 8 Backing up, restoring, and recovering in Windows 10
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 43.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 47
9Specications
Computer specications
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source that is supplied and
approved by HP for use with this computer.
Metric U.S.
Dimensions
Width 32.5 cm 12.80 in
Depth 22.9 cm 9.02 in
Height 1.0 cm 0.39 in
Weight 1.63 kg 3.59 lbs
Input power
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 7.69 A – 150 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range
of temperatures.
48 Chapter 9 Specications
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●The length of the power cord set must be at least 1.0 m (3.2 ft) and no more than 1.8 m (6 ft).
●All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating
of 125 or 250 V AC, as required by the power system of each country or region.
●The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
South Korea EK 4
Requirements for all countries 49
Country/region Accredited agency Applicable note number
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-
pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
50 Chapter 10 Power cord set requirements
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose
of the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
51
Index
A
AC adapter and battery 10
AC adapter, spare part numbers 16
action keys 9
identifying 8
adapter, spare part numbers 16
airplane mode key 9
audio, product description 1
audio-out (headphone)/audio-in
(microphone) jack, identifying 10
B
backups 43
battery
removal 24
spare part number 14, 24
BIOS
determining version 39
downloading an update 40
starting the Setup Utility 39
updating 39
boot order
changing 47
bottom cover
removal 22
spare part numbers 14, 22
buttons
left TouchPad 5
power 7
right TouchPad 5
C
cable locations 37
cables
spare part number 37
caps lock light, identifying 6
chipset, product description 1
components
bottom 11
display 4
rear side 10
top 5
computer
major components 13
specications 48
connector, power 10
D
display assembly
removal 38
spare part number 38
display assembly, spare part
numbers 14
display panel, product description 1
E
esc key, identifying 8
F
fan
removal 31
spare part number 14, 31
feet
removal 22
spare part number 22
fn key, identifying 8
G
graphics, product description 1
H
heat sink
removal 35
spare part number 14, 35
HP PC Hardware Diagnostics (UEFI)
using 41
HP Recovery Manager
correcting boot problems 47
starting 46
HP Recovery media
creating 43
recovery 46
HP Recovery partition
recovery 46
removing 47
I
internal microphones, identifying 4
J
jacks
audio-out (headphone)/audio-in
(microphone) 10
K
keyboard
removal 38
spare part number 38
keyboard, product description 2
keys
action 8
airplane mode 9
esc 8
fn 8
Windows 8
L
lights
AC adapter and battery light 10
caps lock 6
mute 6
power 6
locating information
hardware 3
software 3
M
memory module, product
description 1
microphone
product description 1
minimized image recovery 46
minimized image, creating 45
miscellaneous part 16
model name 1
mute light, identifying 6
O
operating system, product
description 2
original system recovery 45
52 Index
P
pointing device, product
description 2
ports
product description 2
USB Type-C power connector and
charging 10
USB Type-C power connector and
Thunderbolt port 10
power button, identifying 7
power connector, identifying 10
power cord
set requirements 49
spare part numbers 16
power lights, identifying 6
power requirements, product
description 2
processor, product description 1
product description
audio 1
chipset 1
display panel 1
graphics 1
internal card expansion 2
keyboard 2
memory module 1
microphone 1
operating system 2
pointing device 2
ports 2
power requirements 2
processors 1
product name 1
security 2
serviceability 2
storage 1
video 1
wireless 1
product name 1
R
recover
options 45
recovery
discs 44, 46
HP Recovery Manager 45
media 46
starting 46
supported discs 44
system 45
USB ash drive 46
using HP Recovery media 44
recovery media
creating 43
creating using HP Recovery
Manager 44
recovery partition
removing 47
removal/replacement
procedures 22
Rubber Kit
components 15
S
Screw Kit, spare part number 16
security, product description 2
service tag 12
serviceability, product description 2
solid-state drive
removal 26
spare part numbers 14, 26
solid-state drive/WLAN module
bracket
removal 26
Speaker Kit, spare part number 14,
29
speakers
identifying 7
removal 29
spare part number 14, 29
specications 48
storage
product description 1
supported discs, recovery 44
system board
removal 33
spare part numbers 14, 33
system recovery 45
system restore point
creating 44
system restore point, creating 43
T
Thunderbolt
identifying USB Type-C 10
top cover
removal 38
spare part number 38
TouchPad
buttons 5
TouchPad board
removal 30
spare part number 14, 30
TouchPad board cable, spare part
number 14
TouchPad zone, identifying 5
U
USB Type-C power connector and
charging port, identifying 10
USB Type-C power connector and
Thunderbolt port, identifying 10
V
vents, identifying 11
video, product description 1
W
webcam
identifying 4
webcam light, identifying 4
Windows
system restore point 43, 44
Windows key, identifying 8
Windows tools
using 44
wireless, product description 1
WLAN antennas, identifying 4
WLAN board cable, spare part
number 14
WLAN module
removal 27
spare part numbers 14, 27
Index 53