Table of Contents
- Product description
- External component identification
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures
- Using Setup Utility (BIOS)
- Using HP PC Hardware Diagnostics (UEFI)
- Specifications
- Backing up, restoring, and recovering
- Power cord set requirements
- Recycling
- Index
HP 15-as010ca User Manual
Displayed below is the user manual for 15-as010ca by HP which is a product in the Notebooks category. This manual has pages.
Related Manuals
HP ENVY Notebook PC (model numbers 15-
as000 through 15-as099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: April 2016
Document Part Number: 855524-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Display .................................................................................................................................................................... 5
Button, speakers, and vent .................................................................................................................................... 7
Keys ........................................................................................................................................................................ 8
Lights ...................................................................................................................................................................... 9
TouchPad .............................................................................................................................................................. 10
Left side ............................................................................................................................................................... 11
Right side ............................................................................................................................................................. 12
Bottom ................................................................................................................................................................. 13
3 Illustrated parts catalog .............................................................................................................................. 14
Locating the product number, warranty information, model number, and serial number ............................... 14
Computer major components .............................................................................................................................. 15
Display components ............................................................................................................................................ 18
Miscellaneous parts ............................................................................................................................................. 19
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 22
Grounding guidelines ........................................................................................................................................... 23
Electrostatic discharge damage ........................................................................................................ 23
Packaging and transporting guidelines .......................................................................... 24
Workstation guidelines ................................................................................................... 24
Equipment guidelines ..................................................................................................... 25
5 Removal and replacement procedures ........................................................................................................... 26
Component replacement procedures .................................................................................................................. 26
Bottom cover ..................................................................................................................................... 26
Battery ............................................................................................................................................... 29
v
Hard drive .......................................................................................................................................... 30
Memory module ................................................................................................................................ 31
Solid-state drive ................................................................................................................................ 33
RTC battery ........................................................................................................................................ 34
WLAN module .................................................................................................................................... 35
Fan ..................................................................................................................................................... 37
TouchPad cable .................................................................................................................................. 38
TouchPad ........................................................................................................................................... 39
Power connector cable ...................................................................................................................... 40
USB board cables ............................................................................................................................... 42
USB board .......................................................................................................................................... 43
System board .................................................................................................................................... 45
Heat sink ............................................................................................................................................ 48
Speakers ............................................................................................................................................ 49
Display assembly ............................................................................................................................... 50
6 Using Setup Utility (BIOS) ............................................................................................................................. 61
Starting Setup Utility (BIOS) ................................................................................................................................ 61
Updating Setup Utility (BIOS) .............................................................................................................................. 61
Determining the BIOS version ........................................................................................................... 61
Downloading a BIOS update .............................................................................................................. 62
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 63
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 63
8 Specications .............................................................................................................................................. 65
Computer specications ...................................................................................................................................... 65
9 Backing up, restoring, and recovering ........................................................................................................... 67
Creating recovery media and backups ................................................................................................................ 67
Creating HP Recovery media (select products only) ......................................................................... 67
Using Windows tools ........................................................................................................................................... 68
Restore and recovery ........................................................................................................................................... 69
Recovering using HP Recovery Manager ........................................................................................... 69
What you need to know before you get started ............................................................. 69
Using the HP Recovery partition (select products only) ................................................. 70
Using HP Recovery media to recover .............................................................................. 70
Changing the computer boot order ................................................................................ 71
Removing the HP Recovery partition (select products only) ......................................... 72
vi
10 Power cord set requirements ...................................................................................................................... 73
Requirements for all countries ............................................................................................................................ 73
Requirements for specic countries and regions ................................................................................................ 73
11 Recycling .................................................................................................................................................. 75
Index ............................................................................................................................................................. 76
vii
viii
1 Product description
Category Description
Product Name HP ENVY Notebook PC (Model numbers used 15-as000 through 15-as099)
Processor ●Intel® Core™ i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0-
MB L3 cache, dual core, 15-W)
●Intel Core i5-6260U 1.80-GHz (SC turbo up to 2.90-GHz) processor (1600-MHz FSB, 4.0-MB
L3 cache, dual core, 15-W)
●Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB, 3.0-MB
L3 cache, dual core, 15-W)
Chipset Integrated soldered-on-circuit (SoC)
Graphics Internal Graphics:
Intel Iris™ Graphics 540 on computer models equipped with an Intel Core i7-6500U processor
Intel HD Graphics 520 on computer models equipped with an Intel Core i5-6260U, Intel Core
i5-6200U, or Intel Core i3-6100U processor
Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Support for Optimus
Support for GPU performance scaling (GPS)
Panel 15.6-in, RGBW, ultrahigh-denition (UHD), white light-emitting diode (WLED), AntiGlare
(3840×2160), slim-at (3.2-mm), UWVA, eDP+PSR, 16:9 ultra wide aspect ratio, typical
brightness: 300 nits; TouchScreen, MultiTouch-enabled
15.6-in, full high-denition (FHD), WLED, BrightView (1920×1080), slim-at (3.2-mm), UWVA,
eDP, 16:9 ultra wide aspect ratio, typical brightness: 220 nits; TouchScreen and non-
TouchScreen, MultiTouch-enabled
Memory Two memory slots, non-accessible
Support for DDR4-2133 Dual Channel
Support for up to 16-GB maximum on-board system memory
●16384 MB (8192 MB × 2)
●12288 MB (8192 MB + 4096 MB)
●8192 MB (8192 MB × 1)
●8192 MB (4096 MB × 2)
●6144 MB (4096 MB 1 2048 MB)
●4096 MB (4096 MB × 2)
Hard drive Support for all 7.2-mm and 7.0-mm, SATA, 2.5-in hard drives
Support for 1-TB, 5400-rpm, 7.2-mm hard drive and 500-GB, 7200-rpm, 7.2-mm hard drive
Support for Accelerometer hard drive protection
Support for hard drive and solid-state drive in the following combinations:
●1-TB, 5400-rpm, 7.2-mm hard drive and 512-MB, M.2, PCIe, NVMe solid-state drive
supporting TLC
1
Category Description
Hard drive (continued) ●1-TB, 5400-rpm, 7.2-mm hard drive and 256-MB, M.2, PCIe, NVMe solid-state drive
supporting TLC
●1-TB, 5400-rpm, 7.2-mm hard drive and 256-MB, M.2, SATA solid-state drive
supporting TLC
Solid-state drive Support for next generation form factor (NGFF), M.2 solid-state drive, default with SATA/PCIe
co-layout port (assigned port 0 for solid-state drive to support hard drive/solid-state drive
combination)
Support for the following solid-state drives:
●512-MB, M.2, PCIe, NVMe solid-state drive supporting triple-level cell (TLC)
●256-MB, M.2, PCIe, NVMe solid-state drive supporting TLC
●256-MB, M.2, SATA solid-state drive supporting TLC
●128-MB, M.2, solid-state drive
Audio and video HP TrueVision HD webcam with indicator light, 2 IR indicator lights, 720p by 30 frames per
second, HD BSI sensor + IR sensor, f2.0
HP Wide Vision HD webcam with indicator light, 720p by 30 frames per second, BSI sensor, f2.0,
88° wide eld of vision
Support for B & O Play
Dual speakers
HD Audio (Conexant CX7700)
Integrated dual-array microphones with appropriate beam-forming, echo-cancellation, and
noise suppression software
Support for Smart Amp
Support for voice recognition
Ethernet Integrated 10/100/1000 network interface card (NIC)
Sensors Accelerometer
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas (M.2 / PCIe)
Support for the Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2
Combo Adapter WLAN module
Compatible with MiraCast-certied devices
Support for Intel WiDi
Compatible with MiraCast-certied devices
External media cards Micro-Secure Digital (SD™) media reader slot
Ports ●Audio-in (mono microphone)/audio-out (stereo headphone) combination
●AC Smart Pin adapter plug
●HDMI v1.4 supporting up to 1920×1080 @ 60 Hz
●USB 3.0 ports (3)
●USB 3.0 port Type-C
Keyboard/pointing devices Full-sized, backlit, island-style, backlit keyboard with numeric keypad
TouchPad requirements:
2 Chapter 1 Product description
Category Description
Keyboard/pointing devices
(continued)
●ClickPad with image sensor
●Multitouch gestures enabled
●Support for Windows modern trackpad gestures
●Taps enabled as default
Power requirements Support for a 3-cell, 52-WHr, 4.56-AHr, Li-ion battery
Support for the following AC adapters
●65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)
●45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)
●45-W HP Smart AC adapter (non-PFC, with mount, 4.5-mm)
Security Trusted platform module (TPM) 2.0
Security cable lock
Operating system Preinstalled:
●Windows 10
●Windows 10 Professional
●Windows 7 Professional 64- and 32-bit
For Developed Market (ML): Windows 10 Home ML and Windows 10 Home High End ML
For Emerging Market (EM/SL):
●Windows 10 Home EM/SL
●Windows 10 Home High End EM/SL/China
●CPPP Windows 10 Home China Language Edition
●SEAP Windows 10 Home Single Language Edition
●SEAP Windows 10 Home High End
Serviceability End user replaceable parts: AC adapter
3
2 External component identication
Locating hardware
To nd out what hardware is installed on the computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on the computer:
▲Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
4 Chapter 2 External component identication
Display
NOTE: Refer to the illustration that most closely matches the computer. [cad edit-need dierent image]
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images.
To use the camera:
▲Type camera in the taskbar search box, and then
select Camera.
(5) 3D camera light (select products only) On: The 3D camera is in use.
(6) 3D camera (select products only) Allows you to video chat and scan or capture 3D images. 3D apps for
gaming, security, and immersive collaboration are available to
maximize the 3D camera experience.
To use the 3D camera:
▲On select products, type Intel RealSense in the taskbar
search box to explore additional features, demos, and apps.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 5
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(2) Internal microphones (2) Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images.
To use the camera:
▲Type camera in the taskbar search box, and then
select Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
6 Chapter 2 External component identication
Button, speakers, and vent
Item Component Description
(1) Power button ●When the computer is o, press the button to turn on
the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press
the button briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your
power options.
▲Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select
Power Options.
(2) Speakers Product sound.
(3) Vent Enables airow to cool internal components.
Button, speakers, and vent 7
Item Component Description
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
with the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns
the keyboard backlight feature o or on.
(5) num lock key (select products only) Alternates between the navigational and numeric functions
on the integrated numeric keypad.
(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external
numeric keypad.
8 Chapter 2 External component identication
Lights
Item Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to
the display and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation
is a power-saving state that uses the least amount
of power.
(2) Mute light ●Amber: Computer sound is o.
●O: Computer sound is on.
(3) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
Lights 9
TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identication
Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
(2) USB 3.0 ports (2) Connects optional USB devices, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(3) Drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
Left side 11
Right side
Item Component Description
(1) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
(2) USB Type-C port Connects an optional USB device with a Type-C connector.
(3) Memory card reader Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from
the memory card reader.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed HDMI device.
(5) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub. Standard USB
ports will not charge all USB devices or will charge using a
low current. Some USB devices require power and require
you to use a powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(6) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
12 Chapter 2 External component identication
Item Component Description
(6) AC adapter and battery light (continued) ●Blinking white: The AC adapter is disconnected
and the battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery
is charging.
●O: The battery is not charging.
(7) Power connector Connects an AC adapter.
Bottom
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom 13
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the product number, warranty information, model
number, and serial number
The product number (1), warranty information (2), model number (3), and serial number (4) are located on
the bottom of the computer. This information may be needed when travelling internationally or when
contacting support.
14 Chapter 3 Illustrated parts catalog
Computer major components
Item Component Spare part number
(1) Display assembly: The TouchScreen display assembly is spared as an entire assembly. Spare part number information for
TouchScreen display assemblies is listed immediately below. The non-TouchScreen display assembly is spared at
the subcomponent level only. For more non-TouchScreen display assembly spare part information, see Display
components on page 18.
15.6-in, RGBW, UHD, WLED, AntiGlare (3840×2160), uslim-at (2.68-mm), UWVA, eDP+PSR
TouchScreen display assembly equipped with HDC and infrared webcam
858712-001
15.6-in, RGBW, UHD, WLED, AntiGlare (3840×2160), uslim-at (2.68-mm), UWVA, eDP+PSR
TouchScreen display assembly equipped with HDC and non-infrared webcam
857440-001
Computer major components 15
Item Component Spare part number
15.6-in, FHD, WLED, BrightView (1920×1080), slim-at (3.0-mm), UWVA, eDP TouchScreen
display assembly equipped with HDC and infrared webcam
858711-001
15.6-in, FHD, WLED, BrightView (1920×1080), slim-at (3.0-mm), UWVA, eDP TouchScreen
display assembly equipped with HDC and non-infrared webcam
857439-001
(2) Keyboard/top cover with backlight and pointing stick (includes backlight cable, keyboard cable, and pointing stick cable):
For use in Belgium 857799-A41
For use in Bulgaria 857799-261
For use in Canada 857799-DB1
For use in the Czech Republic and Slovakia 857799-FL1
For use in Denmark, Finland, and Norway 857799-DH1
For use in France 857799-051
For use in Germany 857799-041
For use in Greece 857799-151
For use in Hungary 857799-211
For use in Israel 857799-BB1
For use in Italy 857799-061
For use in Japan 857799-291
For use in Latin America 857799-161
For use in the Netherlands 857799-B31
For use in Portugal 857799-131
For use in Romania 857799-271
For use in Russia 857799-251
For use in Saudi Arabia 857799-171
For use in Slovenia 857799-BA1
For use in South Korea 857799-AD1
For use in Spain 857799-071
For use in Switzerland 857799-BG1
For use in Taiwan 857799-AB1
For use in Thailand 857799-281
For use in Turkey 857799-141
For use in the United Kingdom 857799-031
For use in the United States 857799-001
(3) TouchPad
NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad
cable. The TouchPad bracket is available using spare part number 857796-001.
The TouchPad cable is available using spare part number 857807-001.
857801-001
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(4) TouchPad bracket 857796-001
(5) TouchPad cable (includes double-sided adhesive) 857807-001
(6) Power connector cable (includes bracket, item 7) 857438-001
(7) Power connector cable bracket (included with power connector cable spare part kit, spare part number 857438-001)
(8) Speakers (includes left and right speakers and cables) 857804-001
(9) Solid-state drive:
512-GB, M2, PCIe, NVMe solid-state drive supporting TLC 857487-001
256-GB, M2, SATA-3 solid-state drive supporting TLC 857485-001
256-GB, M2, PCIe, NVMe solid-state drive supporting TLC 857486-001
128-GB, M2, SATA-3 solid-state drive 857484-001
I/O Bracket Kit, includes: 857795-001
(10) System board short support bridge
(11) System board long support bridge
(12) Power connector cable bracket
(13) USB board bracket
(14) System board (includes graphic subsystem with UMA memory and replacement thermal material):
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-
MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system
857242-601
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-
MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system
857242-001
Equipped with an Intel Core i5-6260U 1.80-GHz (SC turbo up to 2.90-GHz) processor (1600-
MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system
857241-601
Equipped with an Intel Core i5-6260U 1.80-GHz (SC turbo up to 2.90-GHz) processor (1600-
MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system
857241-001
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-
MHz FSB, 3.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system
857243-601
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-
MHz FSB, 3.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system
857243-001
(15) USB board (includes cables and 2 USB ports)
NOTE: The USB board cables are also available using spare part numbers 858701-001 and
857802-001.
857794-001
(16) USB board cable (190mm) 858701-001
(17) USB board cable (173mm) 857802-001
(18) RTC battery (includes cable and double-sided adhesive) 857798-001
(19) Memory modules (2):
8-GB (2133, 1.2-V, DDR4) 820448-858
4-GB (2133, 1.2-V, DDR4) 820447-858
Computer major components 17
Item Component Spare part number
2-GB (2133, 1.2-V, DDR4) 851227-857
(20) Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter 793747-857
(21) Heat sink (includes replacement thermal material) 857245-001
(22) Fan (includes cable) 857805-001
(23) Battery (3-cell, 52-WHr, 4.56-AHr, Li-ion; includes cable) 849313-856
(24) Hard drive:
1-TB, 5400-rpm, SATA, 7.2-mm 762888-856
500-GB, 5400-rpm, SATA, 7.0-mm 683839-856
(25) Hard drive cable (includes double-sided adhesive) 857806-001
(26) Hard drive rubber bracket 857797-001
(27) Bottom cover (includes front rubber foot strip, shielding and vents) 857800-001
Rubber Kit (not illustrated; includes bottom cover rubber foot strip) 858700-001
Display components
18 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display bezel 857813-001
(2) Display panel:
15.6-in, RGBW, UHD, WLED, AntiGlare (3840×2160), uslim-at (2.68-mm), UWVA, eDP+PSR
display panel
857483-001
15.6-in, FHD, WLED, BrightView (1920×1080), slim-at (3.0-mm), UWVA, eDP display panel 857482-001
(3) Webcam/microphone module (includes double-sided adhesive) 857441-001
(4) Display hinge covers (2) 857803-001
(5) Webcam/microphone module cable (includes double-sided adhesive) 857810-001
(6) Display panel cable:
For use only on computer models equipped with a UHD display panel 857809-001
For use only on computer models equipped with an FHD display panel 857808-001
(7) Antenna Kit (includes antenna auxiliary and main cables and transceivers) 857817-001
(8) Display hinges (2) 857815-001
(9) Back cover 857812-001
Display Bracket Kit (not illustrated) 857816-001
Miscellaneous parts
Component Spare part number
AC adapter:
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714657-001
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 741553-850
45-W HP Smart AC adapter (non-PFC, with mount, 4.5-mm) 854116-850
Adapter:
HP duck head adapter for use in South Korea 854703-001
HP duck head adapter for use in the United States 854702-001
HP HDMI-to-VGA adapter 701943-001
HP RJ45-to-USB adapter dongle 539614-001
HP USB-Type C-to-USB 3.0 adapter 814618-001
HP USB-to-Gigabit RJ45 adapter 829941-001
HP external DVD±RW DL SuperMulti Drive 747080-001
Power cord (C5 receptacle, 1.0-m (3.2-ft), 3-wire conductor):
For use in Australia 213356-013
For use in Denmark 213353-013
Miscellaneous parts 19
Component Spare part number
For use in Europe 213350-014
For use in India 404827-003
For use in Israel 398063-008
For use in Italy 213352-013
For use in Japan 349756-006
For use in North America 213349-015
For use in the People’s Republic of China 286497-008
For use in South Africa 361240-007
For use in Switzerland 213354-013
For use in Taiwan 393313-007
For use in Thailand 285096-012
For use in the United Kingdom and Singapore 213351-013
Screw Kit 857820-001
20 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●Case utility tool or similar plastic, at-edged tool
●Flat-bladed screwdriver
●Magnetic screwdriver
●Phillips P00, P0, and P1 screwdrivers
●Torx T4 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Tools required 21
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
22 Chapter 4 Removal and replacement procedures preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 23
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●Place items on a grounded surface before removing items from their containers.
●Always be properly grounded when touching a component or assembly.
●Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●Cover the workstation with approved static-shielding material.
●Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●When xtures must directly contact dissipative surfaces, use xtures made only of static safe materials.
●Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●Avoid contact with pins, leads, or circuitry.
●Turn o power and input signals before inserting or removing connectors or test equipment.
24 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with
a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be eective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●Antistatic tape
●Antistatic smocks, aprons, and sleeve protectors
●Conductive bins and other assembly or soldering aids
●Nonconductive foam
●Conductive computerop workstations with ground cords of one megohm resistance
●Static-dissipative tables or oor mats with hard ties to the ground
●Field service kits
●Static awareness labels
●Material-handling packages
●Nonconductive plastic bags, tubes, or boxes
●Metal tote boxes
●Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 25
5 Removal and replacement procedures
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about the computer, including product number, warranty information, model number, and
serial number, are included on the service tag on the bottom of the computer. See Locating the product
number, warranty information, model number, and serial number on page 14 for details.
This chapter provides removal and replacement procedures.
There are as many as 69 screws that must be removed, replaced, and/or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.
Bottom cover
Description Spare part number
Bottom cover (includes front rubber foot strip, shielding and vents) 857800-001
Before disassembling the computer, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the bottom cover:
1. Close the computer.
2. Turn the computer upside down with the front toward you.
3. Remove the rear rubber foot strip (1).
The rear rubber foot strip is included in the Rubber Kit, spare part number 858700-001.
26 Chapter 5 Removal and replacement procedures
4. Remove the following screws that secure the bottom cover to the computer:
(2) Two Torx5 M2.0×7.3 screws in the rear corners of the bottom cover
(3) Four Phillips M2.5×7.8 screws under the rubber foot strip
(4) Four Torx5 M2.0×5.4 screws on the front edge of the bottom cover
5. Insert a case utility tool (1) or similar plastic, at-edged tool between the bottom cover
and the computer near the display hinge areas.
6. Release the bottom cover rear edge (2) and swing it up and forward until it releases.
Component replacement procedures 27
7. Remove the bottom cover (3).
Reverse this procedure to install the bottom cover.
28 Chapter 5 Removal and replacement procedures
Battery
Description Spare part number
Battery (3-cell, 52-WHr, 4.56-AHr, Li-ion; includes cable) 849313-856
Before removing the battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
Remove the battery:
1. Disconnect the battery cable (1) from the system board.
2. Remove the seven Phillips M2.5×3.8 screws (2) that secure the battery to the keyboard/top cover.
3. Remove the battery (3).
Reverse this procedure to install the battery.
Component replacement procedures 29
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive rubber bracket or hard drive cable. The
hard drive rubber bracket is available using spare part number 857797-001. The hard drive cable is available
using spare part number 857806-001.
Description Spare part number
1-TB, 5400-rpm, SATA, 7.2-mm hard drive 762888-856
500-GB, 5400-rpm, SATA, 7.0-mm hard drive 683839-856
Before removing the hard drive, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 29).
Remove the hard drive:
1. Release the zero insertion force (ZIF) connector (1) to which the hard drive cable is connected, and then
disconnect the hard drive cable from the system board.
2. Remove the hard drive (2).
3. If it is necessary to replace the hard drive cable, disconnect the cable (1) from the hard drive.
30 Chapter 5 Removal and replacement procedures
4. If it is necessary to replace the hard drive rubber bracket, release the left and right sides (2) of the
rubber bracket from the hard drive, and then remove the rubber bracket (3).
Reverse this procedure to reassemble and install the hard drive.
Memory module
Description Spare part number
8-GB (2133, 1.2-V, DDR4) 820448-858
4-GB (2133, 1.2-V, DDR4) 820447-858
2-GB (2133, 1.2-V, DDR4) 851227-857
Before removing a memory module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 29).
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
Component replacement procedures 31
2. Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
32 Chapter 5 Removal and replacement procedures
Solid-state drive
Description Spare part number
512-GB, M2, PCIe, NVMe solid-state drive supporting TLC 857487-001
256-GB, M2, SATA-3 solid-state drive supporting TLC 857485-001
256-GB, M2, PCIe, NVMe solid-state drive supporting TLC 857486-001
128-GB, M2, SATA-3 solid-state drive 857484-001
Before removing the solid-state drive, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 29).
Remove the solid-state drive:
1. Remove the Phillips M2.0×2.7 screw (1) that secures the solid-state drive to the computer. (The solid-
state drive tilts up.)
2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.
Reverse this procedure to install the solid-state drive.
Component replacement procedures 33
RTC battery
Description Spare part number
RTC battery (includes cable and double-sided adhesive) 857798-001
Before removing the USB board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 29).
Remove the RTC battery:
1. Disconnect the RTC battery cable (1) from the system board.
2. Detach the RTC battery (2) from the keyboard/top cover. (The RTC battery is attached to the keyboard/
top cover with double-sided adhesive.)
3. Remove the RTC battery.
Reverse this procedure to install the RTC battery.
34 Chapter 5 Removal and replacement procedures
WLAN module
Description Spare part number
Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter 793747-857
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 29).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal. The
WLAN antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal.
2. Remove the Phillips M2.0×2.7 screw (2) that secures the WLAN module to the computer. (The WLAN
module tilts up.)
Component replacement procedures 35
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna cables are not connected to the WLAN module terminal, the protective sleeves
should be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
36 Chapter 5 Removal and replacement procedures
Fan
Description Spare part number
Fan (includes cable) 857805-001
Before removing the fan, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 29).
Remove the fan:
1. Disconnect the fan cable (1) from the system board.
2. Remove the Phillips M2.5×5.8 screw (2) that secures the fan to the keyboard/top cover.
3. Remove the Phillips M2.5×3.8 screw (3) that secures the fan to the keyboard/top cover.
4. Release the tape (4) that secures the fan to the keyboard/top cover.
5. Remove the fan (5).
Reverse this procedure to install the fan.
Component replacement procedures 37
TouchPad cable
Description Spare part number
TouchPad cable (includes double-sided adhesive) 857807-001
Before removing the TouchPad cable, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Remove the battery (see Battery on page 29).
Remove the TouchPad cable:
1. Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect
the TouchPad cable from the system board.
2. Release the ZIF connector (2) to which the TouchPad cable is connected, and then disconnect
the TouchPad cable from the TouchPad board.
3. Detach the TouchPad cable (3) from the TouchPad. (The TouchPad cable is attached to the TouchPad
with double-sided adhesive.)
4. Remove the TouchPad cable (4).
Reverse this procedure to install the TouchPad cable.
38 Chapter 5 Removal and replacement procedures
TouchPad
NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad
bracket is available using spare part number 857796-001. The TouchPad cable is available using spare part
number 857807-001.
Description Spare part number
TouchPad 857801-001
Before removing the TouchPad, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Remove the battery (see Battery on page 29).
Remove the TouchPad:
1. Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect
the TouchPad cable from the system board.
2. Remove the seven Phillips M2.0×2.3 broad head screws (2) that secure the TouchPad and TouchPad
bracket to the keyboard/top cover.
3. Remove the TouchPad bracket (3).
The TouchPad bracket is available using spare part number 857796-001.
4. Remove the TouchPad (4).
Component replacement procedures 39
Reverse this procedure to install the TouchPad.
Power connector cable
Description Spare part number
Power connector cable 857438-010
Before removing the power connector cable, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 29).
Remove the power connector cable:
1. Remove the four Phillips M2.5×5.8 screws (1) that secure the right display hinge to the keyboard/
top cover.
2. Swing the right display hinge (2) up and back until the power connector is accessible.
3. Disconnect the power connector cable (1) from the system board.
4. Remove the three Phillips M2.5×3.8 screws (2) that secure the power connector cable bracket to
the keyboard/top cover.
5. Remove the power connector cable bracket (3).
The power connector cable bracket is included in the I/O Bracket Kit, spare part number 857795-001.
40 Chapter 5 Removal and replacement procedures
6. Remove the power connector cable (4).
Reverse this procedure to install the power connector cable.
Component replacement procedures 41
USB board cables
Description Spare part number
USB board cable (190 mm, includes double-sided adhesive) 858701-001
USB board cable (173 mm, includes double-sided adhesive) 857802-001
Before removing the USB board cables, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 29).
Remove the USB board cables:
1. Release the ZIF connectors (1) to which the USB board cables are connected, and then disconnect
the USB board cables from the system board.
2. Release the ZIF connectors (2) to which the USB board cables are connected, and then disconnect
the USB board cables from the USB board.
3. Detach the USB board cables (3) from the keyboard/top cover. (The USB board cables are attached to
the keyboard/top cover with double-sided adhesive.)
4. Remove the USB board cables (4).
Reverse this procedure to install the USB board cables.
42 Chapter 5 Removal and replacement procedures
USB board
NOTE: The USB board spare part kit includes the USB board cables. The USB board cables are also available
using spare part numbers 858701-001 and 857802-001.
Description Spare part number
USB board (includes cables and 2 USB ports) 857794-001
Before removing the USB board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 29).
Remove the USB board:
1. Remove the four Phillips M2.5×5.8 screws (1) that secure the left display hinge to the keyboard/
top cover.
2. Swing the left display hinge (2) up and back until the USB board bracket is accessible.
3. Release the ZIF connectors (1) to which the USB board cables are connected, and then disconnect
the USB board cables from the system board.
4. Detach the USB board cables (2) from the keyboard/top cover. (The USB board cables are attached to
the keyboard/top cover with double-sided adhesive.)
5. Remove the two Phillips M2.0×3.6 screws (3) that secure the USB board to the keyboard/top cover.
Component replacement procedures 43
6. Remove the USB board bracket (4).
The USB board bracket is included in the I/O Bracket Kit, spare part number 857795-001.
7. Remove the USB board (5).
Reverse this procedure to install the USB board.
44 Chapter 5 Removal and replacement procedures
System board
NOTE: The system board spare part kit includes a graphic subsystem with UMA memory and replacement
thermal material.
Description Spare part number
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB,
4.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system
857242-601
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB,
4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system
857242-001
Equipped with an Intel Core i5-6260U 1.80-GHz (SC turbo up to 2.90-GHz) processor (1600-MHz FSB,
4.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system
857241-601
Equipped with an Intel Core i5-6260U 1.80-GHz (SC turbo up to 2.90-GHz) processor (1600-MHz FSB,
4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system
857241-001
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system
857243-601
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system
857243-001
Before removing the system board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 29).
6. Remove the following components:
a. Solid-state drive (see Solid-state drive on page 33)
b. WLAN module (see WLAN module on page 35)
c. Fan (see Fan on page 37)
NOTE: When replacing the system board, be sure that the memory module(s) (see Memory module
on page 31) and the heat sink (see Heat sink on page 48) are removed from the defective system board
and installed on the replacement system board.
Remove the system board:
1. Disconnect the following cables from the system board:
(1) Power connector cable
(2) Speaker cable
(3) TouchScreen board cable
(4) USB board ZIF connector cables (2)
(5) RTC battery cable
Component replacement procedures 45
(6) Webcam/microphone module cable
(7) Display panel ZIF connector cable
(8) TouchPad ZIF connector cable
(9) Keyboard ZIF connector cable
(10) Keyboard backlight ZIF connector cable
(11) Hard drive ZIF connector cable
2. Remove the two Phillips M2.5×3.1 broad head screws (1) that secure the system board to the keyboard/
top cover.
3. Remove the Phillips M2.5×5.8 screw (2) that secures the system board to the keyboard/top cover.
4. Remove the four Phillips M2.5×3.8 screws (3) that secure the system board to the keyboard/top cover.
5. Remove the large plastic support bridge (4).
46 Chapter 5 Removal and replacement procedures
6. Remove the small plastic support bridge (5).
7. Release the system board (1) by lifting the right side and swinging it up and to the left until it rests at
an angle.
8. Remove the system board (2) by sliding it up and to the right at an angle.
Reverse this procedure to install the system board.
Component replacement procedures 47
Heat sink
Description Spare part number
Heat sink (includes replacement thermal material) 857245-001
Before removing the heat sink, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 29).
6. Remove the following components:
a. Solid-state drive (see Solid-state drive on page 33)
b. WLAN module (see WLAN module on page 35)
c. Fan (see Fan on page 37)
d. System board (see System board on page 45)
Remove the heat sink:
1. Remove the four Phillips M2.0×3.1 screws (1) that secure the heat sink to the system board.
2. Remove the heat sink (2).
48 Chapter 5 Removal and replacement procedures
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board each time the heat sink is removed.
Thermal material is used on the processor (1) and the heat sink section (2) that services it.
Reverse this procedure to install the heat sink.
Speakers
Description Spare part number
Speakers (includes left and right speakers and cables) 857804-001
Before removing the speakers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 29).
6. Remove the following components:
a. Solid-state drive (see Solid-state drive on page 33)
b. WLAN module (see WLAN module on page 35)
c. Fan (see Fan on page 37)
d. System board (see System board on page 45)
Remove the speakers:
Component replacement procedures 49
1. Release the display panel cable (1) and the TouchScreen cable from the routing clips and channel built
into the right speaker.
2. Detach the piece of tape (2) that secures the speaker cable to the keyboard/top cover.
3. Remove the three Phillips M2.5×3.8 screws (3) that secure the speakers to the keyboard/top cover.
4. Remove the speakers (4).
Reverse this procedure to install the speakers.
Display assembly
NOTE: The TouchScreen display assembly is spared as an entire assembly. The non-TouchScreen display
assembly is spared at the subcomponent level.
Description Spare part number
15.6-in, RGBW, UHD, WLED, AntiGlare (3840×2160), uslim-at (2.68-mm), UWVA, eDP+PSR TouchScreen
display assembly equipped with HDC and webcam
858712-001
15.6-in, RGBW, UHD, WLED, AntiGlare (3840×2160), uslim-at (2.68-mm), UWVA, eDP+PSR TouchScreen
display assembly equipped with HDC and webcam
857440-001
15.6-in, FHD, WLED, BrightView (1920×1080), slim-at (3.0-mm), UWVA, eDP TouchScreen display
assembly equipped with HDC and webcam
858711-001
15.6-in, FHD, WLED, BrightView (1920×1080), slim-at (3.0-mm), UWVA, eDP TouchScreen display
assembly equipped with HDC and webcam
857439-001
Before removing the display assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
50 Chapter 5 Removal and replacement procedures
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 29).
Remove the display assembly:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal.
The WLAN antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal.
2. Disconnect the TouchScreen board cable (2) from the system board.
3. Disconnect the webcam/microphone module cable (3) from the system board.
4. Release the ZIF connector (4) to which the display panel cable is connected, and then disconnect
the display panel cable from the system board.
5. Release the display panel cable and the TouchScreen cable from the routing clips (5) and channel built
into the right speaker.
6. Remove the eight Phillips M2.5×5.8 screws (1) that secure the display assembly to the keyboard/
top cover.
Component replacement procedures 51
7. Release the display hinges (2) by swinging them up and back.
8. Swing the keyboard/top cover (1) up and away from the display assembly.
9. Slide the keyboard/top cover (2) forward and separate it from the display assembly.
10. If it is necessary to replace the display bezel:
a. Flex the inside edges of the top edge (1), left (2) and right edges, and bottom edge (3) of
the display bezel until the bezel disengages from the display back cover.
b. Lift the top edge of the display panel (4) and swing it up until it rests at an angle.
52 Chapter 5 Removal and replacement procedures
c. Remove the display bezel (5).
The display bezel is available using spare part number 857813-001.
11. If it is necessary to replace the display panel:
a. Remove the display bezel.
b. Remove the four Phillips M2.0×2.9 screws that secure the display panel to the display back cover.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.
c. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in
front of the display back cover.
d. Release the adhesive strip (2) that secures the display panel cable connector to the display panel.
e. Disconnect the display panel cable (3) from the display panel.
Component replacement procedures 53
f. Remove the display panel (4).
The display panel is available using spare part numbers 857483-001 (15.6-in, RGBW, UHD, WLED,
AntiGlare (3840×2160), uslim-at (2.68-mm), UWVA, eDP+PSR display panel) and 857482-001
(15.6-in, FHD, WLED, BrightView (1920×1080), slim-at (3.0-mm), UWVA, eDP display panel).
12. If it is necessary to replace the display panel cable:
a. Remove the display bezel.
b. Remove the display panel.
c. Release the adhesive strip (1) that secures the display panel cable connector to the display panel.
d. Disconnect the display panel cable (1) from the display panel.
e. Detach the piece of tape (3) that secures the display panel cable to the display back cover.
54 Chapter 5 Removal and replacement procedures
f. Remove the display panel cable (4).
The display panel cable is available using spare part numbers 857809-001 (for use only on
computer models equipped with a UHD display panel) and 857808-001 (for use only on computer
models equipped with an FHD display panel).
13. If it is necessary to replace the webcam/microphone module:
a. Remove the display bezel.
b. Remove the display panel.
c. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module.
NOTE: Select computer models will have two cables connected to the webcam/microphone
module.
d. Detach the piece of tape (2) that secures the webcam/microphone module to the display
back cover.
Component replacement procedures 55
e. Detach the webcam/microphone module (3) from the display back cover. The webcam/microphone
module is secured to the display back cover with double-sided adhesive.)
f. Remove the webcam/microphone module.
The webcam/microphone module is available using spare part number 857441-001.
14. If it is necessary to replace the display hinge covers:
a. Remove the display bezel.
b. Remove the display panel.
c. Press in on the outside edge of the hinge cover (1) until the tabs built into the hinge cover
disengage from the display back cover.
56 Chapter 5 Removal and replacement procedures
d. Press the hinge cover down (2), and then remove the hinge cover.
The display hinge covers are available using spare part number 857803-001.
15. If it is necessary to replace the antenna:
NOTE: The antenna includes the auxiliary and main antenna cables and transceivers.
a. Remove the display bezel.
b. Remove the display panel.
c. Remove the right hinge cover.
d. Detach the antenna transceivers (1) from the display back cover. (The antenna transceivers are
attached to the display back cover with double-sided adhesive.)
e. Detach the pieces of tape (2) that secure the antenna cables to the display back cover.
f. Release the antenna cables from the routing clips (3) and channels built into the top, right, and
bottom edges of the display back cover.
Component replacement procedures 57
g. Remove the antenna cables and transceivers (4).
The antenna are available using spare part number 857817-001.
16. If it is necessary to replace the display hinges:
a. Remove the display bezel.
b. Remove the display panel.
c. Remove the hinge covers.
d. Release the wireless antenna cables (1) from the retention clip built into the display back cover.
e. Detach the pieces of tape (2) that secure the display hinges to the display back cover.
f. Remove the two Phillips M2.0×2.8 screws (3) that secure the display hinges to the display
back cover.
g. Remove the eight Phillips M2.5×3.1 screws (4) that secure the display hinges to the display
back cover.
58 Chapter 5 Removal and replacement procedures
h. Remove the display hinges (5).
The display hinges are available using spare part number 857815-001.
17. If it is necessary to replace the webcam/microphone module cable:
a. Remove the display bezel.
b. Remove the display panel.
c. Remove the hinge covers.
d. Remove the hinges.
e. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module.
NOTE: Select computer models will have two cables connected to the webcam/microphone
module.
f. Release the webcam/microphone module cable from the routing clips (2) and channels built into
the top, left, and bottom edges of the display back cover.
Component replacement procedures 59
g. Remove the webcam/microphone module cable (3).
The webcam/microphone module cable is available using spare part number 857810-001.
Reverse this procedure to reassemble and install the display assembly.
60 Chapter 5 Removal and replacement procedures
6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
●Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 61).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 62.
Starting Setup Utility (BIOS) 61
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●Do not shut down the computer or initiate Sleep.
●Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
62 Chapter 6 Using Setup Utility (BIOS)
7 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 63.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 63
3. Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
64 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
8Specications
Computer specications
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source that is supplied
and approved by HP for use with this computer.
The computer can operate on DC power within the following specications. Operating voltage and current
varies by platform. The voltage and current for your computer is located on the regulatory label.
Metric U.S.
Dimensions
Width 38.0 cm 14.96 in
Depth 25.5 cm 10.04 in
Height 1.80 cm 0.71 in
Weight (equipped with a hard drive and a non-TouchScreen
display assembly)
2.08 kg 4.58 lbs
Weight (equipped with a hard drive and a TouchScreen
display assembly)
2.26 kg 4.98 lbs
Weight (equipped with a solid-state drive and a non-
TouchScreen display assembly)
2.00 kg 4.98 lbs
Weight (equipped with a solid-state drive and a TouchScreen
display assembly)
2.18 kg 4.81 lbs
Input power
Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A / 15 V dc @ 3 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V
dc @ 3 A / 20 V dc @ 2.25 A - 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc
@ 4.33 A / 20 V dc @ 3.25 A - 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc
@ 5.0 A / 20 V dc @ 4.5 A - 90 W USB-C
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.
Computer specications 65
Metric U.S.
Temperature
Operating 5°C to 35°C 41°F to 95°F
Non-operating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (non-condensing)
Operating 10% to 90%
Non-operating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Non-operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
66 Chapter 8 Specications
9 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●Creating recovery media and backups
●Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 67. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 68.
●Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 69.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 67
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 68.
●If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-
quality blank USB ash drive.
◦If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦The creation process can take an hour or more. Do not interrupt the creation process.
◦If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 69.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲Select the Start button, and then select the Get started app.
68 Chapter 9 Backing up, restoring, and recovering
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲Select the Start button, and then select the Get started app.
●If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 69. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 67.
●On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 69.
●On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 72.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 67.
What you need to know before you get started
●HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 67.
●To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 67.
●If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
Restore and recovery 69
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 71.
3. Follow the on-screen instructions.
70 Chapter 9 Backing up, restoring, and recovering
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Restore and recovery 71
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 67.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
72 Chapter 9 Backing up, restoring, and recovering
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●The length of the power cord set must be at least 1.0 m (3.2 ft) and no more than 1.8 m (6 ft).
●All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
South Korea EK 4
Requirements for all countries 73
Country/region Accredited agency Applicable note number
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler
and wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be
used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-
pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
74 Chapter 10 Power cord set requirements
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
75
Index
Symbols/Numerics
3D camera 5
3D camera light 5
A
AC adapter light 12, 13
AC adapter, spare part numbers 19
action keys 8
adapter, spare part numbers 19
antenna
location 5, 6
removal 57
spare part number 19, 58
audio, product description 2
audio-in jack 12
audio-out jack 12
B
back cover, spare part number 19
backups 67
battery
removal 29
spare part number 18, 29
battery light 12, 13
BIOS
determining version 61
downloading an update 62
starting the Setup Utility 61
updating 61
boot order
changing 71
bottom components 13
bottom cover
removal 26
spare part number 18, 26
button components 7
buttons
power 7
TouchPad 10
C
camera 5, 6
camera light 5, 6
caps lock light 9
chipset, product description 1
components
bottom 13
buttons 7
display 5
keys 8
left side 11
lights 9
right side 12
speakers 7
TouchPad 10
vents 7
computer
major components 15
specications 65
D
display assembly
removal 50
spare part numbers 15
display bezel
removal 52
spare part number 19, 53
Display Bracket Kit, spare part
number 19
display components 18
display panel
product description 1
removal 53
spare part numbers 19, 54
display panel cable
removal 54
spare part numbers 19, 55
drive light 11
duck head adapter, spare part
numbers 19
DVD±RW DL SuperMulti Drive, spare
part number 19
E
esc key 8
F
fan
removal 37
spare part number 18, 37
fn key 8
foot strip
removal 26
spare part number 18, 26
G
graphics, product description 1
H
hard drive
product description 1, 2
removal 30
spare part numbers 18, 30
hard drive cable
removal 30
spare part number 18, 30
hard drive rubber bracket
removal 31
spare part number 18, 30
HDMI port 12
HDMI-to-VGA adapter, spare part
number 19
headphone jack 12
heat sink
removal 48
spare part number 18, 48
hinge
removal 58
spare part number 19, 59
hinge cover
removal 56
spare part number 19, 57
HP PC Hardware Diagnostics (UEFI)
using 63
HP Recovery Manager
correcting boot problems 71
starting 70
HP Recovery media
creating 67
recovery 70
HP Recovery partition
recovery 70
removing 72
76 Index
I
I/O Bracket Kit
contents 17
spare part number 17
integrated numeric keypad 8
J
jacks
audio-in 12
audio-out 12
headphone 12
microphone 12
K
key components 8
keyboard, product description 2, 3
keyboard/top cover, spare part
numbers 16
keys
action 8
esc 8
fn 8
num lock 8
Windows 8
L
left-side components 11
light
camera 6
light components 9
lights
3D camera 5
AC adapter 12, 13
battery 12, 13
camera 5
caps lock 9
drive 11
mute 9
power 9
locating information
hardware 4
software 4
M
memory card 12
memory card reader 12
memory module
removal 31
spare part numbers 17, 31
memory, product description 1
microphone
location 5, 6
product description 2
microphone jack 12
minimized image recovery 70
minimized image, creating 69
model name 1
mute light 9
N
num lock key 8
numeric keypad 8
O
operating system, product
description 3
optical drive, spare part number 19
original system recovery 69
P
pointing device, product
description 2, 3
ports
HDMI 12
product description 2
USB 3.0 11, 12
USB Type-C 12
power button 7
power connector 13
power connector cable
removal 40
spare part number 17, 40
power connector cable bracket
removal 40
spare part number 40
power cord
set requirements 73
spare part numbers 19
power light 9
power requirements, product
description 3
processor, product description 1
product description
audio 2
chipset 1
display panel 1
external media cards 2
graphics 1
hard drive 1, 2
keyboard 2, 3
memory 1
microphone 2
operating system 3
pointing device 2, 3
ports 2
power requirements 3
processors 1
product name 1
security 3
sensors 2
serviceability 3
solid-state drive 2
video 2
wireless 2
product name 1
R
recover
options 69
recovery
discs 68, 70
HP Recovery Manager 69
media 70
starting 70
supported discs 68
system 69
USB ash drive 70
using HP Recovery media 68
recovery media
creating 67
creating using HP Recovery
Manager 68
recovery partition
removing 72
removal/replacement procedures
26
right-side components 12
RJ45-to-USB adapter dongle, spare
part number 19
RTC battery
removal 34
spare part number 17, 34
Rubber Kit, spare part number 18,
26
S
Screw Kit, spare part number 20
security
product description 3
security cable slot 11
sensors, product description 2
Index 77
serviceability, product description 3
slots
memory card reader 12
security cable 11
solid-state drive
product description 2
removal 33
spare part numbers 17, 33
speaker components 7
speakers
location 7
removal 49
spare part number 17, 49
specications 65
supported discs, recovery 68
system board
removal 45
spare part numbers 17, 45
system recovery 69
system restore point
creating 68
system restore point, creating 67
T
TouchPad
buttons 10
components 10
removal 39
spare part number 16, 39
TouchPad bracket
removal 39
spare part number 17, 39
TouchPad cable
removal 38
spare part number 17, 38
TouchPad zone 10
U
USB 3.0 port 11, 12
USB board
removal 43
spare part number 17, 43
USB board bracket
removal 44
spare part number 44
USB board cable
removal 42
spare part numbers 17, 42, 43
USB Type-C port 12
USB-to-Gigabit RJ45 adapter, spare
part number 19
USB-Type C-to-USB 3.0 adapter,
spare part number 19
V
vent components 7
vents 7, 13
video, product description 2
W
webcam/microphone module
removal 55
spare part number 19, 56
webcam/microphone module cable
removal 59
spare part number 19, 60
Windows
system restore point 67, 68
Windows key 8
Windows tools
using 68
wireless antenna
location 5, 6
removal 57
spare part number 19, 58
wireless, product description 2
WLAN antenna
location 5, 6
removal 57
spare part number 19, 58
WLAN module
removal 35
spare part number 18, 35
78 Index