Table of Contents
- Starting right
- Getting to know your computer
- Connecting to a network
- Enjoying entertainment features
- Navigating the screen
- Managing power
- Maintaining your computer
- Securing your computer and information
- Using passwords
- Using Windows Hello (select products only)
- Using Internet security software
- Installing software updates
- Using HP Touchpoint Manager (select products only)
- Securing your wireless network
- Backing up your software applications and information
- Using an optional security cable (select products only)
- Using Setup Utility (BIOS)
- Using HP PC Hardware Diagnostics (UEFI)
- Backing up, restoring, and recovering
- Specifications
- Electrostatic Discharge
- Accessibility
- Index
HP 15-as103ns User Manual
Displayed below is the user manual for 15-as103ns by HP which is a product in the Notebooks category. This manual has pages.
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User Guide
© Copyright 2016 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2016
Document Part Number: 855522–001
Product notice
This guide describes features that are common
to most products. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
See http://www.microsoft.com.
To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support, and select your country. Select Find
your product, and then follow the on-screen
instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a full refund
subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
iii
iv Safety warning notice
Processor configuration setting (select products only)
IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron®
N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is
configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v
vi Processor configuration setting (select products only)
Table of contents
1 Starting right ................................................................................................................................................ 1
Visit the HP Apps Store .......................................................................................................................................... 1
Best practices ......................................................................................................................................................... 1
More HP resources ................................................................................................................................................. 2
2 Getting to know your computer ...................................................................................................................... 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 7
Display ................................................................................................................................................................... 8
Top ....................................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Button, speakers, and vent ............................................................................................................... 12
Keys ................................................................................................................................................... 13
Using the action keys ........................................................................................................................ 14
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 16
3 Connecting to a network .............................................................................................................................. 17
Connecting to a wireless network ....................................................................................................................... 17
Using the wireless controls ............................................................................................................... 17
Airplane mode key .......................................................................................................... 17
Operating system controls ............................................................................................. 17
Connecting to a WLAN ....................................................................................................................... 18
Using HP Mobile Broadband (select products only) ......................................................................... 18
Using GPS (select products only) ...................................................................................................... 19
Using Bluetooth wireless devices (select products only) ................................................................ 19
Connecting Bluetooth devices ........................................................................................ 19
Connecting to a wired network—LAN (select products only) ............................................................................ 20
Sharing data and drives and accessing software ............................................................................................... 20
4 Enjoying entertainment features .................................................................................................................. 21
Using the camera (select products only) ............................................................................................................ 21
Using audio .......................................................................................................................................................... 21
vii
Connecting speakers ......................................................................................................................... 21
Connecting headsets ......................................................................................................................... 21
Using sound settings ......................................................................................................................... 22
Using video .......................................................................................................................................................... 22
Connecting video devices using an HDMI cable ................................................................................ 23
Setting up HDMI audio .................................................................................................... 23
Discovering and connecting to Miracast-compatible wireless displays (select products only) ..... 24
Discovering and connecting to Intel WiDi certified displays (select Intel products only) ............... 24
5 Navigating the screen .................................................................................................................................. 25
Using TouchPad and touch screen gestures ....................................................................................................... 25
Tap ..................................................................................................................................................... 25
Two-finger pinch zoom ..................................................................................................................... 26
Two-finger scroll (TouchPad only) ................................................................................................... 26
Two-finger tap (TouchPad only) ....................................................................................................... 26
Four-finger tap (TouchPad only) ...................................................................................................... 27
Three-finger swipe (TouchPad only) ................................................................................................ 27
One-finger slide (touch screen only) ................................................................................................ 28
Using the keyboard and optional mouse ............................................................................................................ 28
Using the integrated numeric keypad ................................................................................................................. 28
6 Managing power .......................................................................................................................................... 29
Initiating and exiting Sleep and Hibernation ...................................................................................................... 29
Manually initiating and exiting Sleep ................................................................................................ 30
Manually initiating and exiting Hibernation (select products only) ................................................. 30
Setting password protection on wakeup (exiting Sleep or Hibernation) ......................................... 30
Using the power meter and power settings ........................................................................................................ 31
Running on battery power ................................................................................................................................... 31
Factory-sealed battery ..................................................................................................................... 31
Finding battery information .............................................................................................................. 32
Conserving battery power ................................................................................................................. 32
Identifying low battery levels ........................................................................................................... 32
Resolving a low battery level ............................................................................................................ 33
Resolving a low battery level when external power is available .................................. 33
Resolving a low battery level when no power source is available ................................ 33
Resolving a low battery level when the computer cannot exit Hibernation ................. 33
Running on AC power ........................................................................................................................................... 33
Troubleshooting power problems .................................................................................................... 34
Shutting down (turning off) the computer ......................................................................................................... 34
viii
7 Maintaining your computer .......................................................................................................................... 36
Improving performance ....................................................................................................................................... 36
Using Disk Defragmenter .................................................................................................................. 36
Using Disk Cleanup ............................................................................................................................ 36
Using HP 3D DriveGuard (select products only) ............................................................................... 36
Identifying HP 3D DriveGuard status .............................................................................. 37
Updating programs and drivers .......................................................................................................................... 37
Cleaning your computer ...................................................................................................................................... 37
Cleaning procedures ......................................................................................................................... 37
Cleaning the display ........................................................................................................ 38
Cleaning the sides or cover ............................................................................................. 38
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................ 38
Traveling with or shipping your computer .......................................................................................................... 38
8 Securing your computer and information ...................................................................................................... 40
Using passwords .................................................................................................................................................. 40
Setting Windows passwords ............................................................................................................. 40
Setting Setup Utility (BIOS) passwords ............................................................................................ 41
Using Windows Hello (select products only) ....................................................................................................... 41
Using Internet security software ......................................................................................................................... 41
Using antivirus software ................................................................................................................... 42
Using firewall software ..................................................................................................................... 42
Installing software updates ................................................................................................................................ 42
Using HP Touchpoint Manager (select products only) ........................................................................................ 43
Securing your wireless network .......................................................................................................................... 43
Backing up your software applications and information ................................................................................... 43
Using an optional security cable (select products only) ..................................................................................... 43
9 Using Setup Utility (BIOS) ............................................................................................................................. 44
Starting Setup Utility (BIOS) ................................................................................................................................ 44
Updating Setup Utility (BIOS) .............................................................................................................................. 44
Determining the BIOS version ........................................................................................................... 44
Downloading a BIOS update .............................................................................................................. 45
10 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 46
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 46
11 Backing up, restoring, and recovering ......................................................................................................... 48
Creating recovery media and backups ................................................................................................................ 48
Creating HP Recovery media (select products only) ........................................................................ 48
ix
Using Windows tools ........................................................................................................................................... 49
Restore and recovery .......................................................................................................................................... 50
Recovering using HP Recovery Manager .......................................................................................... 50
What you need to know before you get started ............................................................ 50
Using the HP Recovery partition (select products only) ................................................ 51
Using HP Recovery media to recover ............................................................................. 51
Changing the computer boot order ................................................................................ 52
Removing the HP Recovery partition (select products only) ......................................... 53
12 Specifications ........................................................................................................................................... 54
Input power .......................................................................................................................................................... 54
Operating environment ....................................................................................................................................... 54
13 Electrostatic Discharge .............................................................................................................................. 56
14 Accessibility .............................................................................................................................................. 57
Supported assistive technologies ....................................................................................................................... 57
Contacting support .............................................................................................................................................. 57
Index ............................................................................................................................................................. 58
x
1 Starting right
This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to
learn about best practices after you set up your computer, fun things to do with your computer, and where to
find additional HP resources.
Visit the HP Apps Store
The HP Apps Store offers a wide choice of popular games, entertainment and music apps, productivity apps,
and apps exclusive to HP that you can download to the desktop. The selection is updated regularly and
includes regional content and country-specific offers. Be sure to check the HP Apps Store frequently for new
and updated features.
IMPORTANT: You must be connected to the Internet to access the HP Apps Store.
To view and download an app:
1. Select the Start button, and then select the Store app.
‒ or –
Select the Store icon next to the taskbar search box.
2. Select the app you want to download, and then follow the on-screen instructions. When the download is
complete, the app appears on the All apps screen.
Best practices
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering
on page 48.
●If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a
network on page 17.
●Become familiar with the computer hardware and software. For more information, see Getting to know
your computer on page 4 and Enjoying entertainment features on page 21.
●Update or purchase antivirus software. See Using antivirus software on page 42.
Visit the HP Apps Store 1
More HP resources
To locate resources that provide product details, how-to information, and more, use this table.
Resource Contents
Setup Instructions ●Overview of computer setup and features
HP support
For HP support, go to http://www.hp.com/support.
●Online chat with an HP technician
●Support telephone numbers
●HP service center locations
Safety & Comfort Guide
To access this guide:
▲Select the Start button, select All apps, select HP
Help and Support, and then select HP
Documentation.
‒ or –
▲Select the Start button, select All apps, select HP,
and then select HP Documentation.
‒ or –
▲Type support in the taskbar search box, and then
select the HP Support Assistant app. Select My PC,
select the Specifications tab, and then select User
Guides.
‒ or –
▲Click the question mark icon in the taskbar. Select My
PC, select the Specifications tab, and then select
User Guides.
‒ or –
▲Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the
Internet to access the latest version of the user
guide.
●Proper workstation setup
●Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
●Electrical and mechanical safety information
Regulatory, Safety and Environmental Notices
To access this document:
▲Select the Start button, select All apps, select HP
Help and Support, and then select HP
Documentation.
‒ or –
▲Select the Start button, select All apps, select HP,
and then select HP Documentation.
‒ or –
▲Type support in the taskbar search box, and then
select the HP Support Assistant app. Select My PC,
select the Specifications tab, and then select User
Guides.
‒ or –
●Important regulatory notices, including information about proper
battery disposal, if needed.
2 Chapter 1 Starting right
Resource Contents
▲Click the question mark icon in the taskbar. Select My
PC, select the Specifications tab, and then select
User Guides.
Limited Warranty*
To access this document:
▲Select the Start button, select All apps, select HP
Help and Support, and then select HP
Documentation.
‒ or –
▲Select the Start button, select All apps, select HP,
and then select HP Documentation.
‒ or –
▲Type support in the taskbar search box, and then
select the HP Support Assistant app. Select My PC,
select the Specifications tab, and then select User
Guides.
‒ or –
▲Click the question mark icon in the taskbar. Select My
PC, select the Specifications tab, and then select
User Guides.
‒ or –
▲Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the
Internet to access the latest version of the user
guide.
●Specific warranty information about this computer
*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you
can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
More HP resources 3
2 Getting to know your computer
Locating hardware
To find out what hardware is installed on your computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To find out what software is installed on your computer:
▲Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
4 Chapter 2 Getting to know your computer
Right side
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select All apps, select HP Help and
Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(2) USB Type-C port Connects a USB device with a Type-C connector for high-speed
data transfer.
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(4) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.
(5) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is off.
Right side 5
Component Description
(6) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●Off: The battery is not charging.
(7) Power connector Connects an AC adapter.
6 Chapter 2 Getting to know your computer
Left side
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
RJ-45 (network) jack and status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
USB 3.0 ports (2) Connect optional USB devices, such as a keyboard, mouse, external
drive, printer, scanner or USB hub.
Drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
NOTE: For more information about HP 3D DriveGuard, see Using
HP 3D DriveGuard (select products only) on page 36.
Optical drive Depending on your computer, reads an optical disc or reads and
writes to an optical disc.
NOTE: For disc compatibility information, type help in the
taskbar search box, select Help and Support, and then type disc
compatibility in the search box.
Optical drive eject button Releases the optical disc drive tray.
Left side 7
Display
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images.
To use your camera:
▲Type camera in the taskbar search box, and then select
Camera.
(5) 3D camera light (select products only) On: The 3D camera is in use.
(6) 3D camera (select products only) Allows you to video chat and scan or capture 3D images. 3D apps for
gaming, security, and immersive collaboration are available to
maximize your 3D camera experience.
To use your 3D camera:
▲On select products, type Intel RealSense in the taskbar
search box to explore additional features, demos, and apps.
*The antennas are not visible from the outside of the computer, and the antenna location may vary. For optimal transmission, keep
the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
8 Chapter 2 Getting to know your computer
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Record sound.
(3) Infrared camera lights (2) (select products only) On: The infrared camera is in use.
(4) Camera light On: The camera is in use.
(5) Camera Allows you to video chat, record video, and record still images.
To use your camera:
▲Type camera in the taskbar search box, and then select
Camera.
(6) Infrared camera (select products only) Allows a facial recognition logon to Windows, instead of a password
logon.
For more information, see Using Windows Hello (select products
only) on page 41.
*The antennas are not visible from the outside of the computer, and the antenna location may vary. For optimal transmission, keep
the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 9
Top
TouchPad
Component Description
(1) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
NOTE: For more information, see Using TouchPad and touch
screen gestures on page 25.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 Getting to know your computer
Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the display
and other unneeded components.
●Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
(3) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
Top 11
Button, speakers, and vent
Component Description
(1) Power button ●When the computer is off, press the button to turn on the
computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options.
▲Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
(2) Speakers Produce sound.
(3) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
12 Chapter 2 Getting to know your computer
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specific functions when pressed in combination with
the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the
keyboard backlight feature off or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external
numeric keypad.
Top 13
Using the action keys
●An action key performs an assigned function.
●The icon on each action key illustrates the function for that key.
Icon Description
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight off or on.
NOTE: To conserve battery power, turn off this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or off.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
14 Chapter 2 Getting to know your computer
Bottom
Component Description
Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to
cycle on and off during routine operation.
Bottom 15
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
16 Chapter 2 Getting to know your computer
3 Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites using your computer and a wired or wireless network connection. This
chapter will help you get connected to that world.
Connecting to a wireless network
Your computer may be equipped with one or more of the following wireless devices:
●WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi
networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports,
restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your
computer communicates with a wireless router or a wireless access point.
●HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network
(WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone
towers) throughout large geographic areas, effectively providing coverage across entire states, regions,
or even countries.
●Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.
For more information about wireless technology, the Internet, and networking, see the Get started app.
▲Select the Start button, and then select the Get started app.
Using the wireless controls
You can control the wireless devices in your computer using one or more of these features:
●Airplane mode key (also called wireless button or wireless key) (referred to in this chapter as airplane
mode key)
●Operating system controls
Airplane mode key
The computer may have an airplane mode key, one or more wireless devices, and one or two wireless lights.
All the wireless devices on your computer are enabled at the factory.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices.
Operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.
Connecting to a wireless network 17
To use operating system controls:
1. Type control panel in the taskbar search box, and then select Control Panel.
2. Select Network and Internet, and then select Network and Sharing Center.
For more information, see the information provided in the Get started app.
▲Select the Start button, and then select the Get started app.
Connecting to a WLAN
NOTE: When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will
help set up the modem, install a network cable to connect your wireless router to the modem, and test the
Internet service.
To connect to a WLAN, follow these steps:
1. Be sure that the WLAN device is on.
2. Select the network status icon in the taskbar, and then connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and
then select Next to complete the connection.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, right-click the network status icon in the
taskbar, and then select Open Network and Sharing Center. Select Set up a new connection or
network. A list of options is displayed, allowing you to manually search for and connect to a network or
to create a new network connection.
3. Follow the on-screen instructions to complete the connection.
After the connection is made, select the network status icon at the far right of the taskbar, to verify the name
and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation,
router manufacturer, and interference from other electronic devices or structural barriers such as walls and
floors.
Using HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail,
or connect to your corporate network without the need for Wi-Fi hotspots.
You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband
service. The number may be printed on a label located on the bottom of your computer, inside the battery
bay, under the service door, or on the back of the display.
– or –
You can find the number following these steps:
1. From the taskbar, select the network status icon.
2. Select View Connection Settings.
3. Under the Mobile broadband section, select the network status icon.
18 Chapter 3 Connecting to a network
Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card
contains basic information about you, such as a personal identification number (PIN), as well as network
information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may
be included with the HP Mobile Broadband documents provided with your computer, or the mobile network
operator may provide it separately from the computer.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your computer.
Using GPS (select products only)
Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver
location, speed, and direction information to GPS-equipped systems.
To enable GPS, make sure location is enabled under the Windows privacy setting.
1. Type location in the taskbar search box, and then select Location privacy settings.
2. Follow the on-screen instructions for using location settings.
For more information, see the Get started app.
▲Select the Start button, and then select the Get started app.
Using Bluetooth wireless devices (select products only)
A Bluetooth device provides short-range wireless communications that replace the physical cable
connections that traditionally link electronic devices such as the following:
●Computers (desktop, notebook)
●Phones (cellular, cordless, smartphone)
●Imaging devices (printer, camera)
●Audio devices (headset, speakers)
●Mouse
●External keyboard
Bluetooth devices provide peer-to-peer capability that allows you to set up a PAN of Bluetooth devices.
For information about configuring and using Bluetooth devices, see the Get started app.
▲Select the Start button, and then select the Get started app.
Connecting Bluetooth devices
Before you can use a Bluetooth device, you must establish a Bluetooth connection.
1. Type bluetooth in the taskbar search box, and then select Bluetooth settings.
2. Turn on Bluetooth, if it is not already turned on.
3. Select your device from the list, and then follow the on-screen instructions.
NOTE: If the device requires verification, a pairing code is displayed. On the device you are adding, follow
the on-screen instructions to verify that the code on your device matches the pairing code. For more
information, refer to the documentation provided with the device.
NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some
devices may have additional requirements; refer to the documentation provided with the device.
Connecting to a wireless network 19
Connecting to a wired network—LAN (select products only)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
working wirelessly), or if you want to connect to an existing network at your office.
Connecting to a LAN requires an 8-pin, RJ-45 (network) cable and a network jack or an optional docking
device or expansion port, if there is no RJ-45 jack on the computer.
To connect the network cable, follow these steps:
1. Plug the network cable into the network jack (1) on the computer.
2. Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from
TV and radio reception, orient the circuitry end of the cable toward the computer.
Sharing data and drives and accessing software
When your computer is part of a network, you are not limited to using only the information that is stored in
your computer. Computers connected to the network can exchange software and data with each other.
For more information about sharing files, folders, or drives, see the information provided in the Get started
app.
▲Select the Start button, and then select the Get started app.
NOTE: When a disc like a DVD movie or game is copy-protected, it cannot be shared.
20 Chapter 3 Connecting to a network
4 Enjoying entertainment features
Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music,
and download and watch movies. Or, to make your computer an even more powerful entertainment center,
connect external devices like a monitor, projector, TV, speakers, or headphones.
Using the camera (select products only)
Your computer has one or more cameras that enable you to connect with others for work or play. Cameras
may be front facing, rear facing, or pop up. See Getting to know your computer on page 4 for camera details.
Most cameras allow you to video chat, record video, and record still images. Some also provide HD (high-
definition) or 3D capabillity, apps for gaming, or facial recognition software like Windows Hello. See Using
Windows Hello (select products only) on page 41 for details about using Windows Hello.
To use your camera:
1. Type camera in the taksbar search box, and then select Camera from the list of applications.
2. On select products, type Intel RealSense in the taskbar search box to explore additional features,
demos, and apps.
Using audio
On your computer, or on select products using an external optical drive, you can play music CDs, download
and listen to music, stream audio content from the web (including radio), record audio, or mix audio and
video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as
speakers or headphones.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect
high-definition speakers to the computer, see Setting up HDMI audio on page 23. Before connecting
speakers, lower the volume setting.
Connecting headsets
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
To access this document:
▲Select the Start button, select All apps, select HP Help and Support, and then select HP
Documentation.
Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-
out (headphone)/audio-in (microphone) combo jack on your computer.
To connect wireless headsets to your computer, follow the device manufacturer's instructions.
Using the camera (select products only) 21
Using sound settings
Use sound settings to adjust system volume, change system sounds, or manage audio devices.
To view or change sound settings:
▲Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select Sound.
– or –
Right-click the Start button, select Control Panel, select Hardware and Sound, and then select Sound.
Your computer may include an enhanced sound system by Bang & Olufsen, B&O Play, DTS, or another
provider. As a result, your computer may include advanced audio features that can be controlled through an
audio control panel specific to your sound system.
Use the audio control panel to view and control audio settings.
▲Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select the audio control panel specific to your system.
– or –
Right-click the Start button, select Control Panel, select Hardware and Sound, and then select the
audio control panel specific to your system.
Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer when you are not connected to a
network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
For information on using your video features, refer to HP Support Assistant.
22 Chapter 4 Enjoying entertainment features
Connecting video devices using an HDMI cable
NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.
To see the computer screen image on a high-definition TV or monitor, connect the high-definition device
according to the following instructions:
1. Connect one end of the HDMI cable to the HDMI port on the computer.
2. Connect the other end of the cable to the high-definition TV or monitor.
3. Press f4 to alternate the computer screen image between 4 display states:
●PC screen only: View the screen image on the computer only.
●Duplicate: View the screen image simultaneously on both the computer and the external device.
●Extend: View the screen image extended across both the computer and the external device.
●Second screen only: View the screen image on the external device only.
Each time you press f4, the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of
the external device, as follows. Type control panel in the taskbar search box, select Control Panel,
select Appearance and Personalization. Under Display, select Adjust resolution.
Setting up HDMI audio
HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV
to the computer, you can then turn on HDMI audio by following these steps:
1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select
Playback devices.
2. On the Playback tab, select the name of the digital output device.
3. Click Set Default, and then click OK.
Using video 23
To return the audio stream to the computer speakers:
1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click
Playback devices.
2. On the Playback tab, click Speakers.
3. Click Set Default, and then click OK.
Discovering and connecting to Miracast-compatible wireless displays (select
products only)
NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the
documentation that came with your TV or secondary display device.
To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow
the steps below.
To open Miracast:
▲Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a
wireless display, and then follow the on-screen instructions.
Discovering and connecting to Intel WiDi certified displays (select Intel products
only)
Use Intel WiDi to wirelessly project individual files such as photos, music, or videos, or to duplicate your
entire computer screen to a TV or a secondary display device.
Intel WiDi, a premium Miracast solution, makes it easy and seamless to pair your secondary display device;
provides for full-screen duplication; and improves speed, quality, and scaling.
To connect to Intel WiDi certified displays:
▲Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a
wireless display, and then follow the on-screen instructions.
To open Intel WiDi:
▲Type Intel WiDi in the taskbar search box, and then click Intel WiDi.
24 Chapter 4 Enjoying entertainment features
5 Navigating the screen
You can navigate the computer screen in the following ways:
●Use touch gestures directly on the computer screen (select products only)
●Use touch gestures on the TouchPad
●Use keyboard and optional mouse (mouse purchased separately)
Using TouchPad and touch screen gestures
The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.
You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an
external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures
described in this chapter.
You can also customize gestures and view demonstrations of how they work. Type control panel in the
taskbar search box, select Control Panel, and then select Hardware and Sound. Under Devices and Printers,
select Mouse.
NOTE: Unless noted, gestures can be used on the TouchPad or a touch screen (select products only).
Tap
Use the tap/double-tap gesture to select or open an item on the screen.
●Point to an item on the screen, and then tap one finger on the TouchPad zone or touch screen to select
the item. Double-tap an item to open it.
Using TouchPad and touch screen gestures 25
Two-finger pinch zoom
Use the two-finger pinch zoom to zoom out or in on images or text.
●Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your
fingers together.
●Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your
fingers apart.
Two-finger scroll (TouchPad only)
Use the two-finger scroll to move up, down, or sideways on a page or image.
●Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.
Two-finger tap (TouchPad only)
Use the two-finger tap to open the menu for an object on the screen.
NOTE: The two-finger tap performs the same function as right-clicking with the mouse.
●Tap two fingers on the TouchPad zone to open the options menu for the selected object.
26 Chapter 5 Navigating the screen
Four-finger tap (TouchPad only)
Use the four-finger tap to open the action center.
●Tap four fingers on the Touchpad to open the action center and view current settings and notifications.
Three-finger swipe (TouchPad only)
Use the three-finger swipe to view open windows and to switch between open windows and the desktop.
●Swipe 3 fingers away from you to see all open windows.
●Swipe 3 fingers toward you to show the desktop.
●Swipe 3 fingers left or right to switch between open windows.
Using TouchPad and touch screen gestures 27
One-finger slide (touch screen only)
Use the one-finger slide to pan or scroll through lists and pages, or to move an object.
●To scroll across the screen, lightly slide one finger across the screen in the direction you want to move.
●To move an object, press and hold your finger on an object, and then drag your finger to move the
object.
Using the keyboard and optional mouse
The keyboard and optional mouse allow you to type, select items, scroll, and perform the same functions as
you do using touch gestures. The keyboard also allows you to use action keys and key combinations to
perform specific functions.
NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions
than those discussed in this section.
Using the integrated numeric keypad
The computer includes an integrated numeric keypad, and it also supports an optional external numeric
keypad or an optional external keyboard that includes a numeric keypad. For more details about the
integrated numeric keypad, see Keys on page 13.
Component Description
num lock key Controls the function of the integrated numeric keypad. Press the key
to alternate between the standard numeric function found on an
external keypad (this function is turned on at the factory) and the
navigational function (indicated by the directional arrows on the
keys).
NOTE: The keypad function that is active when the computer is
turned off, is reinstated when the computer is turned back on.
Integrated numeric keypad Set at the factory to function like an external numeric keypad. To
alternate between this numeric function and the navigational function
(indicated by the directional arrow keys), press the num lock key.
28 Chapter 5 Navigating the screen
6 Managing power
Your computer can operate on either battery power or external power. When the computer is running on
battery power only and an AC power source is not available to charge the battery, it is important to monitor
and conserve the battery charge.
Initiating and exiting Sleep and Hibernation
CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an
unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you
always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.
This practice is particularly important when you travel with your computer.
Windows has two power-saving states, Sleep and Hibernation.
●Sleep—The Sleep state is automatically initiated after a period of inactivity. Your work is saved to
memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more
information, see Manually initiating and exiting Sleep on page 30.
●Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level. In
the Hibernation state, your work is saved to a hibernation file and the computer powers down. You can
also initiate Hibernation manually. For more information, see Manually initiating and exiting Hibernation
(select products only) on page 30.
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback
functionality, or loss of information, do not initiate the Sleep state while reading from or writing to a disc or
an external media card.
Initiating and exiting Sleep and Hibernation 29
Manually initiating and exiting Sleep
You can initiate Sleep in any of the following ways:
●Close the display.
●Select the Start button, select the Power icon, and then select Sleep.
You can exit Sleep in any of the following ways:
●Briefly press the power button.
●If the computer is closed, raise the display.
●Press a key on the keyboard.
●Tap the TouchPad.
When the computer exits Sleep, your work returns to the screen.
NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password
before your work returns to the screen.
Manually initiating and exiting Hibernation (select products only)
You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options.
1. Type power options in the taskbar search box, and then select Power Options.
‒ or –
Right-click the Power meter icon , and then select Power Options.
2. In the left pane, select Choose what the power button does.
3. Select Change Settings that are currently unavailable, and then, in the When I press the power
button area, select Hibernate.
– or –
Under Shutdown settings, select the Hibernate box to show the Hibernate option in the Power menu.
4. Select Save changes.
To exit Hibernation:
▲Briefly press the power button.
When the computer exits Hibernation, your work returns to the screen.
NOTE: If you have set a password to be required on exiting Hibernation, you must enter your Windows
password before your work returns to the screen.
Setting password protection on wakeup (exiting Sleep or Hibernation)
To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these
steps:
1. Type power options in the taskbar search box, and then select Power Options.
‒ or –
30 Chapter 6 Managing power
Right-click the Power meter icon , and then select Power Options.
2. In the left pane, select Require a password on wakeup.
3. Select Change Settings that are currently unavailable.
4. Select Require a password (recommended).
NOTE: To create a user account password or change your current user account password, select
Create or change your user account password, and then follow the on-screen instructions. If you do
not need to create or change a user account password, go to step 5.
5. Select Save changes.
Using the power meter and power settings
The power meter is located on the Windows taskbar. The power meter allows you to quickly access power
settings and view the remaining battery charge.
●To view the percentage of remaining battery charge and the current power plan, place the mouse
pointer over the power meter icon .
●To use Power Options, right–click the power meter icon , and then select an item from the list. You
can also type power options in the task bar search box, and then select Power Options.
Different power meter icons indicate whether the computer is running on battery or external power. Placing
the mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.
Running on battery power
When a charged battery is in the computer and the computer is not plugged into external power, the
computer runs on battery power. When the computer is off and unplugged from external power, the battery
in the computer slowly discharges. The computer displays a message when the battery reaches a low or
critical battery level.
Computer battery life varies, depending on power management settings, programs running on the computer,
screen brightness, external devices connected to the computer, and other factors.
Factory-sealed battery
To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in
the HP Support Assistant app.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery
Check indicates that your battery should be replaced, contact support.
The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the
battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support. When
Using the power meter and power settings 31
a battery has reached the end of its useful life, do not dispose of the battery in general household waste.
Follow the local laws and regulations in your area for battery disposal.
Finding battery information
To access battery information:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery
Check indicates that your battery should be replaced, contact support.
HP Support Assistant provides the following tools and information about the battery:
●HP Battery Check
●Information about battery types, specifications, life cycles, and capacity
Conserving battery power
To conserve battery power and maximize battery life:
●Lower the brightness of the display.
●Select the Power saver setting in Power Options.
●Turn off wireless devices when you are not using them.
●Disconnect unused external devices that are not plugged into an external power source, such as an
external hard drive connected to a USB port.
●Stop, disable, or remove any external media cards that you are not using.
●Before you leave your work, initiate Sleep or shut down the computer.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level, the
following behavior occurs:
●The battery light (select products only) indicates a low or critical battery level.
– or –
●The power meter icon shows a low or critical battery notification.
NOTE: For additional information about the power meter, see Using the power meter and power
settings on page 31.
The computer takes the following actions for a critical battery level:
●If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly in
the Sleep state and then shuts down and loses any unsaved information.
●If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
Hibernation.
32 Chapter 6 Managing power
Resolving a low battery level
Resolving a low battery level when external power is available
Connect one of the following to the computer and to external power:
●AC adapter
●Optional docking or expansion device
●Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available
Save your work and shut down the computer.
Resolving a low battery level when the computer cannot exit Hibernation
1. Connect the AC adapter to the computer and to external power.
2. Exit Hibernation by pressing the power button.
Running on AC power
For information about connecting to AC power, refer to the Setup Instructions poster provided in the
computer box.
The computer does not use battery power when the computer is connected to AC power with an approved AC
adapter or an optional docking/expansion device.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a
replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
Connect the computer to AC power under any of the following conditions:
WARNING! Do not charge the computer battery while you are aboard aircraft.
●When charging or calibrating a battery
●When installing or modifying system software
●When writing information to a disc (select products only)
●When running Disk Defragmenter on computers with internal hard drives
●When performing a backup or recovery
When you connect the computer to AC power:
●The battery begins to charge.
●The screen brightness increases.
●The power meter icon changes appearance.
When you disconnect AC power:
Running on AC power 33
●The computer switches to battery power.
●The screen brightness automatically decreases to save battery life.
●The power meter icon changes appearance.
Troubleshooting power problems
Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC
power:
●The computer does not turn on.
●The display does not turn on.
●The power lights do not turn on.
To test the AC adapter:
1. Shut down the computer.
2. Connect the AC adapter to the computer and to the power cord, and then plug the power cord into an AC
outlet.
3. Turn on the computer.
●If the power lights turn on, the AC adapter is working properly.
●If the power lights remain off, check the connection from the AC adapter to the computer and the
connection from the power cord to the AC outlet to be sure that the connections are secure.
●If the connections are secure and the power lights remain off, the AC adapter is not functioning
and should be replaced.
Contact support for information about obtaining a replacement AC power adapter.
Shutting down (turning off) the computer
CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before
shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns off the
display and computer.
Shut down the computer under any of the following conditions:
●When you need to access components inside the computer
●When you are connecting an external hardware device that does not connect to a USB or video port
●When the computer will be unused and disconnected from external power for an extended period
Although you can turn off the computer with the power button, the recommended procedure is to use the
Windows Shut down command.
NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly
pressing the power button.
1. Save your work and close all open programs.
2. Select the Start button, select the Power icon, and then select Shut down.
34 Chapter 6 Managing power
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the
following emergency procedures in the sequence provided:
●Press ctrl+alt+delete, select the Power icon, and then select Shut down.
●Press and hold the power button for at least 10 seconds.
●Disconnect the computer from external power.
Shutting down (turning off) the computer 35
7 Maintaining your computer
It is important to perform regular maintenance to keep your computer in optimal condition. This chapter
explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating
programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with tools
such as Disk Defragmenter and Disk Cleanup.
Using Disk Defragmenter
HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
To run Disk Defragmenter:
1. Connect the computer to AC power.
2. Type defragment in the taskbar search box, and then select Defragment and optimize your drives.
3. Follow the on-screen instructions.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk
space and help the computer run more efficiently.
To run Disk Cleanup:
1. Type disk in the taskbar search box, and then select Free up disk space by deleting unnecessary files
or Uninstall apps to free up disk space.
2. Follow the on-screen instructions.
Using HP 3D DriveGuard (select products only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the
following conditions:
●You drop the computer.
●You move the computer with the display closed while the computer is running on battery power.
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.
NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional
docking device or connected to a USB port is not protected by HP 3D DriveGuard.
36 Chapter 7 Maintaining your computer
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these
drives.
For more information, see the HP 3D DriveGuard software Help.
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or
the drive in a secondary hard drive bay (select products only) is parked. To determine whether a drive is
currently protected or whether it is parked, view the icon on the Windows desktop in the notification area, at
the far right of the taskbar.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues
and bring new features and options to your computer. For example, older graphics components might not
work well with the most recent gaming software. Without the latest driver, you would not be getting the
most out of your equipment.
Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition,
register to receive automatic notifications when updates become available.
If you would like to update your programs and drivers, follow these instructions:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
- or -
Click the question mark icon in the taskbar.
2. Select My PC, select the Updates tab, and then select Check for updates and messages.
3. Follow the on-screen instructions.
Cleaning your computer
Use the following products to safely clean your computer:
●Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable
wipes, which come in a variety of brands)
●Alcohol-free glass-cleaning fluid
●Solution of water and mild soap
●Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)
●Static-free cloth wipes
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure
that a cleaning product is safe for your computer, check the product contents to make sure that ingredients
such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the
product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning
agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
Updating programs and drivers 37
WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer
while it is on.
1. Turn off the computer.
2. Disconnect AC power.
3. Disconnect all powered external devices.
CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on
any computer surface. Liquids dripped on the surface can permanently damage internal components.
Cleaning the display
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that
a display is dry before you close the computer.
Cleaning the sides or cover
To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning
solutions listed previously, or use an acceptable disposable wipe.
NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.
Cleaning the TouchPad, keyboard, or mouse (select products only)
WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum
cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard
surface.
CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.
●To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with
one of the cleaning solutions listed previously or use an acceptable disposable wipe.
●To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of
compressed air with a straw extension.
Traveling with or shipping your computer
If you have to travel with or ship your computer, follow these tips to keep your equipment safe.
●Prepare the computer for traveling or shipping:
◦Back up your information to an external drive.
◦Remove all discs and all external media cards, such as memory cards.
◦Turn off and then disconnect all external devices.
◦Shut down the computer.
●Take along a backup of your information. Keep the backup separate from the computer.
●When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your
luggage.
CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include
airport walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
38 Chapter 7 Maintaining your computer
●If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when
you are allowed to use your computer. In-flight computer use is at the discretion of the airline.
●If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”
●The use of wireless devices may be restricted in some environments. Such restrictions may apply
aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the
policy that applies to the use of a wireless device in your computer, ask for authorization to use your
computer before you turn it on.
●If you are traveling internationally, follow these suggestions:
◦Check the computer-related customs regulations for each country or region on your itinerary.
◦Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug configurations vary.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt
to power the computer with a voltage converter kit sold for appliances.
Traveling with or shipping your computer 39
8 Securing your computer and information
Computer security is essential for protecting the confidentiality, integrity, and availability of your
information. Standard security solutions provided by the Windows operating system, HP applications, the
Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks,
such as viruses, worms, and other types of malicious code.
IMPORTANT: Some security features listed in this chapter may not be available on your computer.
Using passwords
A password is a group of characters that you choose to secure your computer information and to protect
online transactions. Several types of passwords can be set. For example, when you set up your computer for
the first time, you were asked to create a user password to secure your computer. Additional passwords can
be set in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer.
You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security
feature.
To create and save passwords, use the following tips:
●To reduce the risk of being locked out of the computer, record each password and store it in a secure
place away from the computer. Do not store passwords in a file on the computer.
●When creating passwords, follow requirements set by the program.
●Change your passwords at least every 3 months.
●An ideal password is long and has letters, punctuation, symbols, and numbers.
●Before you send your computer for service, back up your files, delete confidential files, and then
remove all password settings.
For additional information about Windows passwords, such as screen-saver passwords:
▲Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
Setting Windows passwords
Password Function
User password Protects access to a Windows user account.
Administrator password Protects administrator-level access to computer contents.
NOTE: This password cannot be used to access Setup Utility
(BIOS) contents.
40 Chapter 8 Securing your computer and information
Setting Setup Utility (BIOS) passwords
Password Function
Administrator password ●Must be entered each time you access Setup Utility (BIOS).
●If you forget your administrator password, you cannot
access Setup Utility (BIOS).
Power-on password ●Must be entered each time you turn on or restart the
computer.
●If you forget your power-on password, you cannot turn on
or restart the computer.
To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
NOTE: To start Setup Utility, your computer must be in notebook mode and you must use the keyboard
attached to your notebook. The on-screen keyboard, which displays in tablet mode, cannot access Setup
Utility.
1. Start Setup Utility (BIOS):
●Computers or tablets with keyboards:
▲Turn on or restart the computer, quickly press esc, and then press f10.
●Tablets without keyboards:
1. Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Tap f10.
2. Select Security, and then follow the on-screen instructions.
Your changes take effect when the computer restarts.
Using Windows Hello (select products only)
On products equipped with a fingerprint reader or an infrared camera, you can use Windows Hello to sign in
by swiping your finger or looking at the camera.
To set up Windows Hello, follow these steps:
1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2. Under Windows Hello, follow the on-screen instructions to add both a password and a 4-digit PIN, and
then enroll your fingerprint or facial ID.
Using Internet security software
When you use your computer to access email, a network, or the Internet, you potentially expose your
computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet
Using Windows Hello (select products only) 41
security software that includes antivirus and firewall features may be preinstalled on your computer as a trial
offer. To provide ongoing protection against newly discovered viruses and other security risks, security
software must be kept up to date. It is strongly recommended that you upgrade the security software trial
offer or purchase the software of your choice in order to fully protect your computer.
Using antivirus software
Computer viruses can disable programs, utilities, or the operating system, or cause them to function
abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage
they have caused.
To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.
An antivirus program may be preinstalled on your computer. It is strongly recommended that you use the
antivirus program of your choice in order to fully protect your computer.
For more information about computer viruses, type support in the taskbar search box, and then select the
HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be software you
install on your computer and/or network, or it can be a combination of both hardware and software.
There are two types of firewalls to consider:
●Host-based firewalls—Software that protects only the computer it is installed on.
●Network-based firewalls—Installed between your DSL or cable modem and your home network to
protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and compared
with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.
Installing software updates
HP, Windows, and third-party software installed on your computer should be regularly updated to correct
security problems and improve software performance.
CAUTION: Microsoft sends out alerts regarding Windows updates, which may include security updates. To
protect the computer from security breaches and computer viruses, install all updates from Microsoft as
soon as you receive an alert.
You can install these updates automatically.
To view or change the settings:
1. Select the Start button, select Settings, and then select Update & Security.
2. Select Windows Update, and then follow the on-screen instructions.
3. To schedule a time for installing updates, select Advanced Options, and then follow the on-screen
instructions.
42 Chapter 8 Securing your computer and information
Using HP Touchpoint Manager (select products only)
HP Touchpoint Manager is a cloud-based IT solution that enables businesses to effectively manage and
secure their company assets. HP Touchpoint Manager helps protect devices against malware and other
attacks, monitors device health, and enables you to reduce time spent solving end-user device and security
issues. You can quickly download and install the software, which is highly cost effective relative to traditional
in-house solutions.
Securing your wireless network
When you set up a WLAN or access an existing WLAN, always enable security features to protect your
network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not
provide any security.
Backing up your software applications and information
Regularly back up your software applications and information to protect them from being permanently lost
or damaged through a virus attack or a software or hardware failure.
Using an optional security cable (select products only)
A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer
from being mishandled or stolen. To connect a security cable to your computer, follow the device
manufacturer's instructions.
Using HP Touchpoint Manager (select products only) 43
9 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your
computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specifications.
●Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 44).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 45.
44 Chapter 9 Using Setup Utility (BIOS)
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
●Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●Do not shut down the computer or initiate Sleep.
●Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. If the update is more recent than your BIOS version, make a note of the date,
name, or other identifier. You may need this information to locate the update later, after it has
been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Updating Setup Utility (BIOS) 45
10 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 46.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specific product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
46 Chapter 10 Using HP PC Hardware Diagnostics (UEFI)
3. Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 47
11 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●Creating recovery media and backups
●Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 48. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 49.
●Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 50.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●If your computer does not list the Windows partition and the Recovery partition, you can obtain
recovery media for your system from support. See the Worldwide Telephone Numbers booklet included
with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
48 Chapter 11 Backing up, restoring, and recovering
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 49.
●If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can
be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a
high-quality blank USB flash drive.
◦If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦The creation process can take an hour or more. Do not interrupt the creation process.
◦If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 50.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲Select the Start button, and then select the Get started app.
Using Windows tools 49
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲Select the Start button, and then select the Get started app.
●If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers
and/or applications option (select products only) of HP Recovery Manager to reinstall the individual
application or driver.
▲Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 50. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 48.
●On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 50.
●On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 53.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 48.
What you need to know before you get started
●HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website
or reinstall the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
●HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 48.
●To use the Factory Reset option (select products only), you must use HP Recovery media. If you have
not already created recovery media, see Creating HP Recovery media (select products only) on page 48.
●If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does
not work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP
50 Chapter 11 Backing up, restoring, and recovering
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
●Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal files.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 52.
3. Follow the on-screen instructions.
Restore and recovery 51
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB flash drive from which you want to boot.
4. Follow the on-screen instructions.
52 Chapter 11 Backing up, restoring, and recovering
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 48.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 53
12 Specifications
Input power
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source that is supplied and
approved by HP for use with this computer.
The computer can operate on DC power within the following specifications. Operating voltage and current
varies by platform. The voltage and current for your computer is located on the regulatory label.
Input power Rating
Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A / 20 V dc @ 2.25 A
– 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A –
65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 5 A / 20 V dc @ 4.5 A – 90 W
USB-C
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
DC plug of external HP power
supply (select products only)
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding
240 V rms.
Operating environment
Factor Metric U.S.
Temperature
Operating 5°C to 35°C 41°F to 95°F
54 Chapter 12 Specifications
Factor Metric U.S.
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
Operating environment 55
13 Electrostatic Discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components.
To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
●If removal or installation instructions direct you to unplug the computer, first be sure that it is properly
grounded.
●Keep components in their electrostatic-safe containers until you are ready to install them.
●Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
●Use nonmagnetic tools.
●Before handling components, discharge static electricity by touching an unpainted metal surface.
●If you remove a component, place it in an electrostatic-safe container.
56 Chapter 13 Electrostatic Discharge
14 Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including people
with disabilities, either on a stand-alone basis or with appropriate assistive devices.
Supported assistive technologies
HP products support a wide variety of operating system assistive technologies and can be configured to work
with additional assistive technologies. Use the Search feature on your device to locate more information
about assistive features.
NOTE: For additional information about a particular assistive technology product, contact customer
support for that product.
Contacting support
We are constantly refining the accessibility of our products and services and welcome feedback from users. If
you have an issue with a product or would like to tell us about accessibility features that have helped you,
please contact us at +1 (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain
Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical
support or have accessibility questions by calling +1 (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m.
North American Mountain Time.
NOTE: Support is in English only.
Supported assistive technologies 57
Index
Symbols/Numerics
3D camera lights, identifying 8
3D camera, identifying 8
A
AC adapter and battery 6
AC adapter, testing 34
accessibility 57
action keys 14
identifying 13
airplane mode 17
airplane mode key 14, 17
antivirus software, using 42
Audio 22
audio-out (headphone)/audio-in
(microphone) jack, identifying 5
B
backing up software and
information 43
backups 48
battery
conserving power 32
discharging 32
factory-sealed 31
finding information 32
low battery levels 32
resolving low battery level 33
battery information, finding 32
battery power 31
best practices 1
BIOS
determining version 44
downloading an update 45
starting the Setup Utility 44
updating 44
Bluetooth device 17, 19
Bluetooth label 16
boot order
changing 52
bottom 16
buttons
left TouchPad 10
power 12
right TouchPad 10
C
camera
identifying 8, 9
using 21
camera light, identifying 8, 9
caps lock light, identifying 11
caring for your computer 37
cleaning your computer 37
components
bottom 15
display 8
left side 7
right side 5
top 10
connecting to a WLAN 18
connector, power 6
corporate WLAN connection 18
critical battery level 32
D
Disk Cleanup software 36
Disk Defragmenter software 36
drive light, identifying 7
E
electrostatic discharge 56
esc key, identifying 13
external AC power, using 33
F
fingerprints, registering 41
firewall software 42
fn key, identifying 13
four-finger tap TouchPad gesture
27
G
GPS 19
H
HDMI port
connecting 23
identifying 5
HDMI, configuring audio 23
headsets, connecting 21
Hibernation
exiting 30
initiated during critical battery
level 32
initiating 30
high-definition devices, connecting
23, 24
HP 3D DriveGuard 36
HP Apps Store, visiting 1
HP Mobile Broadband
activating 18
IMEI number 18
MEID number 18
HP PC Hardware Diagnostics (UEFI)
using 46
HP Recovery Manager
correcting boot problems 52
starting 51
HP Recovery media
creating 48
recovery 51
HP Recovery partition
recovery 51
removing 53
HP resources 2
HP Touchpoint Manager 43
I
IMEI number 18
infrared camera lights, identifying 9
infrared camera, identifying 9
initiating Sleep and Hibernation 29
input power 54
installing
optional security cable 43
integrated numeric keypad,
identifying 13, 28
internal microphones, identifying 8,
9
Internet security software, using 41
J
jacks
audio-out (headphone)/audio-in
(microphone) 5
58 Index
network 7
RJ-45 (network) 7
K
keyboard and optional mouse
using 28
keys
action 13
airplane mode 14
esc 13
fn 13
Windows 13
L
labels
Bluetooth 16
regulatory 16
serial number 16
service 16
wireless certification 16
WLAN 16
lights
AC adapter and battery light 6
caps lock 11
drive 7
mute 11
power 11
RJ-45 (network) status 7
locating information
hardware 4
software 4
low battery level 32
M
maintenance
Disk Cleanup 36
Disk Defragmenter 36
HP 3D DriveGuard 36
updating programs and drivers
37
managing power 29
MEID number 18
memory card reader, identifying 5
memory card, identifying 5
minimized image recovery 51
minimized image, creating 50
Miracast 24
mobile broadband
activating 18
IMEI number 18
MEID number 18
mute light, identifying 11
N
network jack, identifying 7
num lock key, identifying 28
O
one-finger slide touch screen
gesture 28
operating environment 54
optical drive eject button,
identifying 7
optical drive, identifying 7
original system recovery 50
P
passwords
Setup Utility (BIOS) 41
Windows 40
ports
HDMI 5, 23
Miracast 24
USB 3.0 7
USB 3.0 (powered) charging 5
USB Type-C 5
power
AC 33
battery 31
power button, identifying 12
power connector, identifying 6
power lights, identifying 11
power meter, using 31
power settings, using 31
product name and number,
computer 16
public WLAN connection 18
R
recover
options 50
recovery
discs 49, 51
HP Recovery Manager 50
media 51
starting 51
supported discs 49
system 50
USB flash drive 51
using HP Recovery media 49
recovery media
creating 48
creating using HP Recovery
Manager 49
recovery partition
removing 53
regulatory information
regulatory label 16
wireless certification labels 16
RJ-45 (network) jack, identifying 7
RJ-45 (network) status lights,
identifying 7
S
security cable slot, identifying 7
security cable, installing 43
serial number 16
serial number, computer 16
service labels, locating 16
setting password protection on
wakeup 30
Setup Utility (BIOS) passwords 41
shipping the computer 38
shutdown 34
Sleep
exiting 30
initiating 30
Sleep and Hibernation
initiating 29
slots
memory card reader 5
security cable 7
software
Disk Cleanup 36
Disk Defragmenter 36
HP 3D DriveGuard 36
software updates, installing 42
sound settings, using 22
speakers
connecting 21
identifying 12
supported discs, recovery 49
system recovery 50
system restore point
creating 49
system restore point, creating 48
T
tap TouchPad and touch screen
gesture 25
Index 59
testing an AC adapter 34
three-finger swipe TouchPad
gesture 27
touch screen gestures
one-finger slide 28
TouchPad
buttons 10
using 25
TouchPad and touch screen gestures
tap 25
two-finger pinch zoom 26
TouchPad gestures
four-finger tap 27
three-finger swipe 27
two-finger scroll 26
two-finger tap 26
TouchPad zone, identifying 10
traveling with the computer 16, 38
turning off the computer 34
two-finger pinch zoom TouchPad and
touch screen gesture 26
two-finger scroll TouchPad gesture
26
two-finger tap TouchPad gesture
26
U
unresponsive system 34
updating programs and drivers 37
USB 3.0 charging (powered) port,
identifying 5
USB 3.0 port, identifying 7
USB Type-C port, identifying 5
using external AC power 33
using passwords 40
using power meter settings 31
using power settings 31
using sound settings 22
using the integrated numeric
keypad 28
using the keyboard and optional
mouse 28
using the TouchPad 25
V
vents, identifying 12, 15
video 22
W
Windows
system restore point 48, 49
Windows Hello
using 41
Windows key, identifying 13
Windows passwords 40
Windows tools
using 49
wireless button 17
wireless certification label 16
wireless controls
button 17
operating system 17
wireless light 17
wireless network (WLAN)
connecting 18
corporate WLAN connection 18
functional range 18
public WLAN connection 18
wireless network, securing 43
WLAN antennas, identifying 8, 9
WLAN device 16
WLAN label 16
WWAN device 18
60 Index