Table of Contents
- Product description
- External component identification
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures for Customer Self-Repair parts
- Removal and replacement procedures for authorized service provider parts
- Using Setup Utility (BIOS)
- Using HP PC Hardware Diagnostics (UEFI)
- Backing up, restoring, and recovering
- Specifications
- Power cord set requirements
- Recycling
- Index
HP 15-ax000na User Manual
Displayed below is the user manual for 15-ax000na by HP which is a product in the Notebooks category. This manual has pages.
Related Manuals
OMEN by HP Laptop PC
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
NVIDIA and GeForce are trademarks and/or
registered trademarks of NVIDIA Corporation in
the U.S. and other countries. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
either a registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2016
Document Part Number: 861731-001
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
authorized service provider parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 8
Button and speakers ........................................................................................................................... 9
Keys ................................................................................................................................................... 11
Using the action keys ........................................................................................................................ 11
Bottom ................................................................................................................................................................. 13
Rear ...................................................................................................................................................................... 14
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components .............................................................................................................................. 16
Display assembly subcomponents ...................................................................................................................... 20
Mass storage devices ........................................................................................................................................... 21
Miscellaneous parts ............................................................................................................................................. 22
4 Removal and replacement procedures preliminary requirements .................................................................... 23
Tools required ...................................................................................................................................................... 23
Service considerations ......................................................................................................................................... 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 24
Drive handling ................................................................................................................................... 24
Grounding guidelines ........................................................................................................................................... 25
Electrostatic discharge damage ........................................................................................................ 25
Packaging and transporting guidelines .......................................................................... 26
Workstation guidelines ................................................................................................... 26
Equipment guidelines ..................................................................................................... 27
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 28
Component replacement procedures .................................................................................................................. 28
vii
Battery ............................................................................................................................................... 29
Optical drive ....................................................................................................................................... 30
6 Removal and replacement procedures for authorized service provider parts .................................................... 32
Component replacement procedures .................................................................................................................. 32
Base enclosure .................................................................................................................................. 32
Hard drive .......................................................................................................................................... 34
SSD (M.2) ........................................................................................................................................... 37
Memory module ................................................................................................................................ 38
WLAN module .................................................................................................................................... 40
Right speaker ..................................................................................................................................... 42
USB board .......................................................................................................................................... 44
Fan ..................................................................................................................................................... 45
Heat sink for discrete graphics memory ........................................................................................... 46
Left speaker ....................................................................................................................................... 48
Heatsink for CPU and graphics .......................................................................................................... 50
System board .................................................................................................................................... 52
RTC battery ........................................................................................................................................ 55
Power in connector ............................................................................................................................ 57
TouchPad board ................................................................................................................................. 59
Display assembly ............................................................................................................................... 61
7 Using Setup Utility (BIOS) ............................................................................................................................. 69
Starting Setup Utility (BIOS) ................................................................................................................................ 69
Updating Setup Utility (BIOS) .............................................................................................................................. 69
Determining the BIOS version ........................................................................................................... 69
Downloading a BIOS update .............................................................................................................. 70
8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 71
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 71
9 Backing up, restoring, and recovering ........................................................................................................... 73
Creating recovery media and backups ................................................................................................................ 73
Creating HP Recovery media (select products only) ......................................................................... 73
Using Windows tools ........................................................................................................................................... 74
Restore and recovery ........................................................................................................................................... 75
Recovering using HP Recovery Manager ........................................................................................... 75
What you need to know before you get started ............................................................. 75
Using the HP Recovery partition (select products only) ................................................. 76
Using HP Recovery media to recover .............................................................................. 76
viii
Changing the computer boot order ................................................................................ 77
Removing the HP Recovery partition (select products only) ......................................... 78
10 Specications ............................................................................................................................................ 79
Computer specications ...................................................................................................................................... 79
43.94 cm (17.3 in) display specications ............................................................................................................ 80
Hard drive specications ..................................................................................................................................... 80
11 Power cord set requirements ...................................................................................................................... 81
Requirements for all countries ............................................................................................................................ 81
Requirements for specic countries and regions ................................................................................................ 82
12 Recycling .................................................................................................................................................. 84
Index ............................................................................................................................................................. 85
ix
x
1 Product description
Category Description
Product Name OMEN by HP Laptop PC
Processors Intel® CoreTM i7-6700HQ (2.6 GHz, turbo up to 3.5 GHz), 2133 MHz/6 MB L3, Quad cTDP 35 W
Intel Core i5-6300HQ (2.3 GHz, turbo up to 3.2 GHz), 2133 MHz/6 MB L3, Quad cTDP 35 W
Chipset Intel HM170
Graphics Internal graphics:
●Intel HD Graphics 530
Switchable Discrete Graphics:
●NVIDIA® N16E-GR (GeForce® GTX 965M) with up to 4096 MB of dedicated video memory (256 M x 32 GDDR5 x
4 PCs)
●NVIDIA N16P-GX (GeForce GTX 960M) with up to 4096 MB of dedicated video memory (256 M x 32 GDDR5 x 4
PCs)
●NVIDIA N16P-GX (GeForce GTX 960M) with up to 2048 MB of dedicated video memory (128 M x 32 GDDR5 x 4
PCs)
Supports HD Decode, DX12, and HDMI; Optimus; dynamic switching; and GPU Performance Scaling (GPS)
Panel 43.94 cm (17.3") 16:9 Ultra Wide Aspect Ratio panel:
●Full High Denition (FHD), WLED AntiGlare (1920 x 1080) at-at (4.2 mm) UWVA, eDP, typical brightness
300 nits (cd/m2); touch solution with ush glass multitouch enabled
●Ultra High Denition (UHD) WLED AntiGlare (3840x2160) at-at (4.2mm) UWVA, eDP+PSR, typical
brightness 300 nits (cd/m2), for non-touch only
Supports eDP1.3+PSR
Memory Two SODIMM slots, not customer accessible or upgradeable:
●DDR4-2133 dual channel support
●DDR4-2400 dual channel support (bridge to DDR4–2133)
Supports up to 16 GB max system memory with the following:
●4096 MB (4096 MB x 1)
●6144 MB (2048 MB x 1 + 4096 MB x 1), no support for 32-bit OS
●8192 MB (4096 MB x 2) or 8192 MB (8192 MB x 1), no support for 32-bit OS
●12288 MB (8192 MB +4096 MB), no support for 32-bit OS
●16384 MB (8192 MB x 2), no support for 32-bit OS or Windows® 7 Home Basic
Hard drive Single HDD congurations:
●1 TB (7200) 9.5 mm
●2 TB (5400) 9.5 mm
Hybrid HDD congurations:
●1 TB 5400 RPM 9.5 mm SSHD with 8 GB NAND
1
Category Description
Dual Storage Congurations:
●1 TB + 128 GB value solid-state drive (SSD)
●2 TB + 128 GB value SSD
●4 TB: 2 TB (5400) (for use with Intel Core i7–6700HQ processor GeForce GTX 960M switchable discrete
graphics, 4 G memory only)
●1 TB + 256 GB PCIE SSD
M.2 SATA congurations (TLC) SSD:
●256 GB
M.2 PCIe NVMe (TLC) SSD:
●256 GB
●512 GB
Supports all 7 mm/9.5 mm, SATA 2.5" HDDs
HP 3D DriveGuard
Support for second drive
7 mm and 9.5 mm share the same bracket
Optical drive 9.5 mm tray load - SATA - Fixed (not modular)
DVD+/-RW Double-Layer SuperMulti
Supports Zero-Power Optical drive
Supports M-disc
Audio and video Dual speakers
Bang & Olufsen
Supports HP Audio Boost
Supports HP Noise Cancellation
Cameras:
●HP Wide Vision HD: HD camera - indicator LED, USB 2.0, BSI sensor, f2.0, 88° WFOV
●Intel RealSense 3D camera - indicator LED, USB 3.0, 85° WFOV
—1080p by 30 frames per second, 4x depth resolution
—Supports Windows Hello
Ethernet Integrated 10/100/1000 NIC
Wireless Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + Bluetooth® 4.2 Combo Adapter (non vPRO)
Integrated wireless options with dual antenna (M.2/PCIe)
Intel WiDi support
Compatible with Miracast-certied devices, for Windows 10
External media
cards
HP Multi-Format Digital Media Card Reader
Supports SD/SDHC/SDXC
Push-Push insertion/removal
2 Chapter 1 Product description
Category Description
Ports Hot Plug / Unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust panel
resolution to t embedded panel and external monitor connected)
HDMI v2.0 supporting: up to 4096x2160 @ 60 Hz
Headphone / Line out
Microphone input
USB 2.0 port
USB 3.0 ports (2)
RJ-45/Ethernet port
AC Smart Pin adapter plug
Keyboard/
pointing devices
Full-size standard 3-coat paint island-style backlit keyboard with numeric keypad in Dragon Red
Clickpad with image sensor
Multitouch gestures enabled
Supports Modern Trackpad Gestures
Taps enabled as default
Power
requirements
6-cell cylindrical battery – 62 Whr (2800 mAh)
Support battery fast charge (90 minutes to 90% charged)
120 W AC adapter with 1 M length power cord
Security TPM 2.0
Security lock slot
Operating
system
Pre-installed
Windows 10 Professional
Windows 10 Home ML
Windows 10 Home High End ML
Windows 10 Home EM/SL
Windows 10 Home High End EM/SL/China
SEAP Windows 10 Home
SEAP Windows 10 Home High End
CPPP Windows 10 Home China Language Edition
Serviceability End user replaceable parts:
AC adapter
Battery
Optical drive
3
2 External component identication
Right side
Component Description
(1) Drive light (select products only) ●Blinking white: The hard drive or optical drive is being
accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive (select products only).
(2) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(5) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(6) Power connector Connects an AC adapter.
(7) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
4 Chapter 2 External component identication
Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select All apps, select HP Help and
Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(5) Optical drive Depending on your computer, reads an optical disc or reads and
writes to an optical disc.
(6) Optical drive eject button Releases the optical drive disc tray.
Left side 5
Display
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Internal microphones Record sound.
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, or record still images. Some
products also provide HD (high–denition) or 3D capability, apps for
gaming, or facial recognition software like Windows Hello.
To use your camera:
▲Type camera in the taskbar search box, and then select
Camera.
(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
6 Chapter 2 External component identication
Component Description
(1) Internal microphones Record sound.
(2) Camera Allows you to video chat, record video, or record still images. Some
products also provide HD (high–denition) or 3D capability, apps for
gaming, or facial recognition software like Windows Hello.
To use your camera:
1. Type camera in the taskbar search box, and then select
Camera.
2. Type Intel RealSense in the taskbar search box to explore
additional features, demos, and apps.
When the light is on, the camera is in use.
(3) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 7
Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Lights
8 Chapter 2 External component identication
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light ●Amber: Computer sound is o.
●O: Computer sound is on.
Button and speakers
Component Description
(1) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
Top 9
Component Description
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
(2) Speakers Produce sound.
10 Chapter 2 External component identication
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic system functions when pressed in combination
with the esc key or the spacebar.
(3) Windows® key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external
numeric keypad.
Using the action keys
●An action key performs an assigned function.
●The icon on each action key illustrates the function for that key.
Icon Description
Opens the Get started app, which provides a broad range of how-to information and troubleshooting tips.
Decreases the screen brightness incrementally as long as you hold down the key.
Top 11
Icon Description
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
12 Chapter 2 External component identication
Bottom
Component Description
(1) Vents Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(2) Battery bay Holds the battery.
(3) Battery release latch Releases the battery.
Bottom 13
Rear
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
14 Chapter 2 External component identication
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 15
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 14 for details.
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(2) Top cover with keyboard and TouchPad in Onyx Black, with Carbon Fiber pattern (full-size standard 3-coat paint island-
style backlit with numeric keypad)
For use in the United States 862972-001
For use in the United Kingdom 862972-031
For use in Germany 862972-041
For use in France 862972-051
For use in Italy 862972-061
For use in Spain 862972-071
For use in Portugal 862972-131
For use in Turkey 862972-141
For use in Greece 862972-151
For use in Latin America 862972-161
For use in Saudi Arabia 862972-171
For use in Hungary 862972-211
For use in Russia 862972-251
For use in Bulgaria 862972-261
For use in Romania 862972-271
For use in Thailand 862972-281
For use in Japan 862972-291
For use in Belgium 862972-A41
For use in Korea 862972-AD1
For use Internationally 862972-B31
For use in Slovenia 862972-BA1
For use in Israel 862972-BB1
For use in Switzerland 862972-BG1
For use in Canada 862972-DB1
For use in Nordic Regions 862972-DH1
For use in Czech/Slovakia 862972-FL1
(3) Hard drive
1 TB 5400 RPM SATA RAW HYBRID 8 GB 731999-005
2 TB 5400 RPM SATA RAW 9.5 mm 801808-005
1 TB 7200 RPM SATA RAW 9.5 mm 766644-005
(4) Right speaker, part of the speaker kit, which includes left and right speakers 857474-001
(5) Left speaker, part of the speaker kit, which includes left and right speakers 857474-001
(6) TouchPad board 862959-001
18 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(7) Touchpad board cable 857455-001
(8) Fan 857463-001
(9) Heatsink for discrete memory 857895-001
(10) M.2 SATA SSD, PCIe NVMe TLC
128 GB 2280 M2 SATA-3 Value PA 827560-026
256 GB 2280 M2 PCIe 3x4SS NVMe TLC PA 847109-002
512 GB 2280 M2 PCIe 3x4SS NVMe TLC PA 847110-004
(11) Power in connector 858021-001
(12) RTC battery 861876-001
(13) System board (includes processor and replacement thermal material):
Discrete memory 960 M 2 GB i7-6700HQ 857388-601
Discrete memory 960 M 4 GB i7-6700HQ 857389-601
Discrete memory 960 M 2 GB i5-6300HQ 857390-601
Discrete memory 960 M 4 GB i5-6300HQ 857391-601
Discrete memory 965 M 4 GB i7-6700HQ 862259-601
Discrete memory 965 M 4 GB i5-6300HQ 862260-601
(14) USB board 857470-001
(15) USB board cable 857454-001
(16) WLAN Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (non
vPRO)
793840-005
(17) Heatsink for CPU and graphics 725625-001
(18) Memory
2 GB 2133 MHz 1.2 v DDR4 shared 851379-005
4 GB 2133 MHz 1.2 v DDR4 shared 820569-005
8 GB 2133 MHz 1.2 v DDR4 shared 820570-005
(19) Battery, 6 cell 62 WH 2.8 Ah LI 849911-850
(20) Optical drive, SATA DVDSM 9.5 mm tray 756564-038
(21) Base enclosure in Twinkle Black 862960-001
Computer major components 19
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel
For products with 3D camera 857451-001
For products with HD camera 857450-001
(2) Microphone board 857471-001
(3) Camera
3D camera 781624-005
HD camera 846006-003
(4) 43.94 cm (17.3”) raw panel
●Non-touch screen, FHD, AG, UWVA, 300 eDP, Flat4 GF 798926-009
●Non-touch screen, UHD, AG, UWVA, 300 eDP, 1.3PSR, Flat GF 853322-003
(5) Hinge kit (includes left and right hinges) 857464-001
20 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(6) HD camera frame 857475-001
(7) Hinge caps 862955-001
(8) Display cable
For products with non-touch FHD screen and HD camera 857456-001
For products with non-touch FHD screen and 3D camera 857458-001
For products with non-touch UHD screen and HD camera 857459-001
For products with non-touch UHD screen and 3D camera 857461-001
(9) Dual antennas 857443-001
(10) Back cover in Shadow Mesh, includes dual antenna 862968-001
Mass storage devices
Mass storage devices 21
Item Component Spare part number
(1) Hard drive
1 TB 5400 RPM SATA RAW HYBRID 8 GB 731999-005
2 TB 5400 RPM SATA RAW 9.5 mm 801808-005
1 TB 7200 RPM SATA RAW 9.5 mm 766644-005
(2) Hard drive back connector and hard drive cable 857462-001
(3) Hard drive bracket not spared
(4) Optical drive, SATA, DVDSM, 9.5 mm 756564-038
(5) Optical drive bracket not spared
(6) Optical drive bezel 862962-001
Miscellaneous parts
Component Spare part number
AC adapter, 120 W PFC, S-3P, slim, 4.5 mm 710415-001
HDMI to VGA adapter 701943-001
Power cord (black, 1 m):
For use in North America 213349-009
For use in South Africa 361240-002
For use in Denmark 213353-008
For use in Europe 213350-009
For use in Israel 398063-003
For use in Switzerland 213354-008
For use in Australia 213356-008
For use in South Korea 267836-008
For use in Thailand 285096-006
For use in the People’s Republic of China 286497-008
For use in Japan 213354-008
For use in the United Kingdom and Singapore 213351-008
Screw kit 857473-001
22 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●Flat-bladed screwdriver
●Magnetic screwdriver
●Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic
Tools required 23
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
24 Chapter 4 Removal and replacement procedures preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by dierent
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from plastic foam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 25
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●Place items on a grounded surface before removing items from their containers.
●Always be properly grounded when touching a component or assembly.
●Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●Cover the workstation with approved static-shielding material.
●Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●When xtures must directly contact dissipative surfaces, use xtures made only of static safe materials.
●Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and plastic
foam.
●Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●Avoid contact with pins, leads, or circuitry.
●Turn o power and input signals before inserting or removing connectors or test equipment.
26 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be eective, the conductive equipment must be worn in contact
with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●Antistatic tape
●Antistatic smocks, aprons, and sleeve protectors
●Conductive bins and other assembly or soldering aids
●Nonconductive foam
●Conductive tabletop workstations with ground cords of one megohm resistance
●Static-dissipative tables or oor mats with hard ties to the ground
●Field service kits
●Static awareness labels
●Material-handling packages
●Nonconductive plastic bags, tubes, or boxes
●Metal tote boxes
●Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 27
5 Removal and replacement procedures for
Customer Self-Repair parts
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 14 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
There are two screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair
parts. Make special note of the screw sizes and locations during removal and replacement.
28 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Battery
Description Spare part number
Battery 6 cell 62 WH 2.8 Ah LI 849911-850
Before removing the battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
Remove the battery:
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the
computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause
loss of information. To prevent loss of information, save your work or shut down the computer through
Windows before removing the battery.
1. Position the computer upside down on a at surface.
2. Slide the battery release latch (1), and then lift the battery (2).
3. Remove the battery from the computer (3).
To insert the battery, reverse the removal procedures.
Component replacement procedures 29
Optical drive
Description Spare part number
Optical drive 756564-038
Optical drive bezel 862962-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Before removing the optical drive, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices connected to the computer.
4. Remove the battery (see Battery on page 29).
Remove the optical drive:
1. Remove the Phillips M2.0 x 2.5 screw (1) securing the optical drive in the computer, and then slide drive
(2) away from the computer.
2. If it is necessary to disassemble the optical drive, perform the following steps:
a. Remove the M2.0 x 2.5 screw (1) that secures the optical drive bracket to the optical drive, and
then remove the bracket (2) from the optical drive.
30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
b. Press the release tab (1) and remove the bezel from the tab side (2).
c. Remove the bezel (3) from the optical drive.
Reverse this procedure to install the optical drive.
Component replacement procedures 31
6 Removal and replacement procedures for
authorized service provider parts
CAUTION: Components described in this chapter should be accessed only by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 14 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
There may be as many as 85 screws that must be removed, replaced, and/or loosened when servicing the
parts described in this chapter. Make special note of each screw size and location during removal
and replacement.
Base enclosure
Description Spare part number
Base enclosure in Twinkle Black 862960-001
Before removing the base enclosure, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices connected to the computer.
4. Remove the following components:
a. Battery (see Battery on page 29)
b. Optical drive (see Optical drive on page 30)
Remove the base enclosure:
1. Remove the four M2.0 x 4 screws (1) that secure the bottom front to the computer.
32 Chapter 6 Removal and replacement procedures for authorized service provider parts
2. Remove the seven M2.0x6 screws (1) in the battery bay and on the bottom.
3. Lift the base enclosure (2) to remove it.
Reverse the removal procedures to install the base enclosure.
Component replacement procedures 33
Hard drive
Description Spare part number
Hard drive
●1 TB 5400 RPM SATA RAW HYBRID 8 GB 731999-005
●2 TB 5400 RPM SATA RAW 9.5 mm 801808-005
●1 TB 7200 RPM SATA RAW 9.5 mm 766644-005
Hard drive connector and cable 857462-001
Before removing the hard drive, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Battery (see Battery on page 29)
b. Optical drive (see Optical drive on page 30)
c. Base enclosure (see Base enclosure on page 32)
Remove the hard drive:
NOTE: Use minimal force when lifting the locking bar up on the ZIF connector and disconnecting the cable.
1. Open the zero insertion force (ZIF) connector to release the hard drive cable (1) from the system board.
34 Chapter 6 Removal and replacement procedures for authorized service provider parts
2. Lift the hard drive (2) up, and then slide the drive (3) forward to remove it from the computer.
3. If it is necessary to disassemble the hard drive, perform the following steps:
a. Remove the hard drive cable connector (1) from the hard drive.
b. Slide the two hard drive brackets (2) o the hard drive.
To remove the second hard drive, follow these steps:
1. Open the zero insertion force (ZIF) connector to release the hard drive cable (1) from the system board.
2. Lift the hard drive (2) up.
Component replacement procedures 35
3. Release the hard drive from the notch (3), and then slide the drive (4) forward to remove it from the
computer.
4. If it is necessary to disassemble the hard drive, perform the following steps:
a. Remove the hard drive cable connector (1) from the hard drive.
b. Slide the two hard drive brackets (2) o the hard drive.
Reverse this procedure to reassemble and install the hard drive.
36 Chapter 6 Removal and replacement procedures for authorized service provider parts
SSD (M.2)
Description Spare part number
M.2 SATA SSD, PCIe NVMe TLC
●128 GB 2280 M2 SATA-3 Value PA 827560-026
●256 GB 2280 M2 PCIe 3x4SS NVMe TLC PA 847109-002
●512 GB 2280 M2 PCIe 3x4SS NVMe TLC PA 847110-004
Before removing the SSD, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Battery (see Battery on page 29)
b. Optical drive (see Optical drive on page 30)
c. Base enclosure (see Base enclosure on page 32)
Remove the SSD:
1. Remove the Phillips M2.0 x 2.5 screw (1) that secures the SSD to the system board.
2. Remove the SSD (2) by pulling the drive away from the slot at an angle.
Reverse this procedure to install the SSD.
Component replacement procedures 37
Memory module
Description Spare part number
Memory
2 GB 2133 MHz 1.2 v DDR4 shared 851379-005
4 GB 2133 MHz 1.2 v DDR4 shared 820569-005
8 GB 2133 MHz 1.2 v DDR4 shared 820570-005
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in
various system problems.
To update BIOS:
1. Navigate to http:\\www.hp.com.
2. Select Support , and then select Software & drivers.
3. In the Enter my HP model number box, type the computer model information, and then select Find my
product.
-or-
Select Identify now.
4. Select the link for the computer model.
5. Select the language and the operating system.
6. Under the downloads heading, select the BIOS link.
7. Select the link for the most recent BIOS.
8. Select the Download button, and then follow the on-screen instructions.
Before removing a memory module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Battery (see Battery on page 29)
b. Optical drive (see Optical drive on page 30)
c. Base enclosure (see Base enclosure on page 32)
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
38 Chapter 6 Removal and replacement procedures for authorized service provider parts
2. Remove the memory module (2) by pulling the module away from the slot at an angle.
Reverse this procedure to install a memory module.
Component replacement procedures 39
WLAN module
Description Spare part number
Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non vPRO) 793840-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Battery (see Battery on page 29)
b. Optical drive (see Optical drive on page 30)
c. Base enclosure (see Base enclosure on page 32)
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.
2. Remove the Phillips M2.0 x 2.5 screw (2) that secures the WLAN module to the system board. (The WLAN
module tilts up.)
40 Chapter 6 Removal and replacement procedures for authorized service provider parts
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are notched to prevent incorrect installation.
NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective
sleeves should be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 41
Right speaker
NOTE: The speaker spare part kit includes the cable.
Description Spare part number
Speaker Kit (includes right and left speakers) 857474-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Before removing the speaker, follow these steps:
1. Shut down the computer.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices connected to the computer.
4. Remove the following components:
a. Battery (see Battery on page 29)
b. Optical drive (see Optical drive on page 30)
c. Base enclosure (see Base enclosure on page 32)
Remove the right speaker:
1. Carefully disconnect the right speaker connector (1) from the system board.
2. Release the display cable from the routing channels (2).
3. Remove the Phillips M2.0x4 screw and Phillips M2.5x5 screw (3).
42 Chapter 6 Removal and replacement procedures for authorized service provider parts
4. Lift the right speaker (4) to remove it.
Reverse this procedure to install the right speaker.
Component replacement procedures 43
USB board
Description Spare part number
USB board 857470-001
Before removing the USB board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Battery (see Battery on page 29)
b. Optical drive (see Optical drive on page 30)
c. Base enclosure (see Base enclosure on page 32)
d. Right speaker (see Right speaker on page 42)
Remove the USB board:
1. Open the zero insertion force (ZIF) connector (1) and release the USB board cable.
2. Remove the two Phillips M2.0 x 4.0 screws (2) that secure the USB board to the computer.
3. Remove the USB board (3).
Reverse this procedure to install the USB board.
44 Chapter 6 Removal and replacement procedures for authorized service provider parts
Fan
Description Spare part number
Fan (includes cable) 857463-001
Before removing the fan, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Battery (see Battery on page 29)
b. Optical drive (see Optical drive on page 30)
c. Base enclosure (see Base enclosure on page 32)
d. Disconnect the WLAN cable (see WLAN module on page 40)
Remove the fan:
1. Release the WLAN cable (1) from the clips on the left speaker clip and move the WLAN cable out of the
way.
2. Disconnect the fan cable (2) from the system board.
3. Remove the three Phillips M2.0 x 4.5 screws (3) that secure the fan to the top cover.
4. Remove the fan (4).
Component replacement procedures 45
Reverse this procedure to install the fan.
Heat sink for discrete graphics memory
Description Spare part number
Heat sink for discrete graphics memory 857895-001
Before removing the heat sink for discrete graphics memory, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Battery (see Battery on page 29)
b. Optical drive (see Optical drive on page 30)
c. Base enclosure (see Base enclosure on page 32)
d. Hard drive (see Hard drive on page 34)
e. SSD (see SSD (M.2) on page 37)
f. Disconnect the WLAN cable (see WLAN module on page 40)
g. Remove the fan (see Fan on page 45)
Remove the heat sink for discrete graphics memory:
1. Following the sequence stamped into the heat sink, remove the six Phillips M2.0x4 screws (1) and then
carefully lift the heat sink (2) to remove it from the system board.
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the
system board components, it may be necessary to move the heat sink from side to side to detach it.
46 Chapter 6 Removal and replacement procedures for authorized service provider parts
2. The following illustration shows the replacement thermal material locations. The thermal material must
be thoroughly cleaned from the surfaces of the heat sink and the system board components each time
the heat sink is removed. Replacement thermal material is included with the heat sink and system board
spare part kits.
Thermal paste is used on the system board components (1), (3) and on the heat sink areas (2), (4) that
service them.
Reverse this procedure to install the heat sink for discrete graphics memory.
Component replacement procedures 47
Left speaker
Description Spare part number
Speaker Kit (includes left and right speakers) 857474-001
Before removing the speaker, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Battery (see Battery on page 29)
b. Optical drive (see Optical drive on page 30)
c. Base enclosure (see Base enclosure on page 32)
d. Disconnect the WLAN cable (see WLAN module on page 40)
e. Hard drive (see Hard drive on page 34)
f. SSD (see SSD (M.2) on page 37)
g. Remove the fan (see Fan on page 45)
h. Remove the heat sink for discrete graphics memory (see Heat sink for discrete graphics memory
on page 46)
Remove the left speaker:
1. Carefully disconnect the left speaker cable (1) from the computer.
2. Remove the two Phillips M2.0x4 screws (2) from the speaker.
48 Chapter 6 Removal and replacement procedures for authorized service provider parts
3. Remove speaker (3) from the computer.
Reverse this procedure to install the left speaker.
Component replacement procedures 49
Heatsink for CPU and graphics
Description Spare part number
Heatsink for CPU and graphics 725625-001
Before removing the heatsink for CPU and graphics, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Battery (see Battery on page 29)
b. Optical drive (see Optical drive on page 30)
c. Base enclosure (see Base enclosure on page 32)
d. Hard drive (see Hard drive on page 34)
e. SSD (see SSD (M.2) on page 37)
f. Disconnect the WLAN cable (see WLAN module on page 40)
g. Right speaker (see Right speaker on page 42)
h. USB board (see USB board on page 44)
i. Fan (see Fan on page 45)
j. Heat sink for discrete graphics memory (see Heat sink for discrete graphics memory on page 46)
k. Left speaker (see Left speaker on page 48)
Remove the heatsink for CPU and graphics:
1. Remove the two Phillips screws (1) securing the heatsink to the system board.
50 Chapter 6 Removal and replacement procedures for authorized service provider parts
2. Remove the heatsink (2).
Reverse this procedure to install the heatsink for CPU and graphics.
Component replacement procedures 51
System board
Description Spare part number
System board
●Discrete memory 960 M 2 GB i7-6700HQ 857388-601
●Discrete memory 960 M 4 GB i7-6700HQ 857389-601
●Discrete memory 960 M 2 GB i5-6300HQ 857390-601
●Discrete memory 960 M 4 GB i5-6300HQ 857391-601
●Discrete memory 965 M 4 GB i7-6700HQ 862259-601
●Discrete memory 965 M 4 GB i5-6300HQ 862260-601
USB board cable 857454-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Before removing the system board, follow these steps:
1. Shut down the computer.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices connected to the computer.
4. Remove the following components:
a. Battery (see Battery on page 29)
b. Optical drive (see Optical drive on page 30)
c. Base enclosure (see Base enclosure on page 32)
d. Hard drive (see Hard drive on page 34)
e. SSD (see SSD (M.2) on page 37)
f. Disconnect the WLAN cable (see WLAN module on page 40)
g. Right speaker (see Right speaker on page 42)
h. USB board (see USB board on page 44)
i. Fan (see Fan on page 45)
j. Heat sink for discrete graphics memory (see Heat sink for discrete graphics memory on page 46)
k. Left speaker (see Left speaker on page 48)
NOTE: When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
●WLAN module (see WLAN module on page 40)
●Memory module (see Memory module on page 38)
52 Chapter 6 Removal and replacement procedures for authorized service provider parts
●RTC battery (see RTC battery on page 55)
●Heatsink for CPU and graphics (see Heatsink for CPU and graphics on page 50)
Remove the system board:
1. If they are not already disconnected, disconnect the following cables from the system board (note the
routing location of the cables when removing them):
NOTE: Use minimal force when lifting the locking bar up on a ZIF connector and disconnecting the
cable.
(1) USB ribbon cable
(2) WLAN cable
(3) Display cable
(4) Right speaker cable
(5)Touchpad cable
(6) Keyboard cable
(7) Backlight cable
(8) Power in connection cable
(9) Left speaker
(10) WLAN cable
2. Lift the USB board ribbon cable (1) to release it from the adhesive securing it to the computer.
3. Remove the Phillips M2.0 x 4.0 screw (2) securing the system board to the computer.
Component replacement procedures 53
4. Lift the system board (3), and then remove it (4).
Reverse this procedure to install the system board.
IMPORTANT: After system board replacement, be sure to complete post-installation tasks as required that
may include:
●Verifying functionality of the computer
●Updating the BIOS; see Using Setup Utility (BIOS) on page 69
54 Chapter 6 Removal and replacement procedures for authorized service provider parts
RTC battery
Description Spare part number
RTC battery 861876-001
Before removing the RTC battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Battery (see Battery on page 29)
b. Optical drive (see Optical drive on page 30)
c. Base enclosure (see Base enclosure on page 32)
d. Hard drive (see Hard drive on page 34)
e. SSD (see SSD (M.2) on page 37)
f. Release the WLAN cable (see WLAN module on page 40)
g. Right speaker (see Right speaker on page 42)
h. USB board (see USB board on page 44)
i. Fan (see Fan on page 45)
j. Heat sink for discrete graphics memory (see Heat sink for discrete graphics memory on page 46)
k. Left speaker (see Left speaker on page 48)
l. System board (see System board on page 52)
Remove the RTC battery:
1. Carefully place the system board face down.
Component replacement procedures 55
2. Use a thin tool (1) to release the battery from the battery holder, and then remove the battery (2).
Reverse this procedure to install the RTC battery.
56 Chapter 6 Removal and replacement procedures for authorized service provider parts
Power in connector
Description Spare part number
Power in connector 858021-001
Before removing the power in connector, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Battery (see Battery on page 29)
b. Optical drive (see Optical drive on page 30)
c. Base enclosure (see Base enclosure on page 32)
d. Hard drive (see Hard drive on page 34)
e. SSD (see SSD (M.2) on page 37)
f. Disconnect the WLAN cable (see WLAN module on page 40)
g. Right speaker (see Right speaker on page 42)
h. USB board (see USB board on page 44)
i. Fan (see Fan on page 45)
j. Heat sink for discrete graphics memory (see Heat sink for discrete graphics memory on page 46)
k. Left speaker (see Left speaker on page 48)
l. System board (see System board on page 52)
Remove the power in connector:
1. Release the clips (1) holding the power in connector.
Component replacement procedures 57
2. Remove the connector (2).
Reverse this procedure to install the power in connector.
58 Chapter 6 Removal and replacement procedures for authorized service provider parts
TouchPad board
Description Spare part number
TouchPad board 862959-001
TouchPad cable 857455-001
Before removing the TouchPad board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Battery (see Battery on page 29)
b. Optical drive (see Optical drive on page 30)
c. Base enclosure (see Base enclosure on page 32)
d. Hard drive (see Hard drive on page 34)
e. SSD (see SSD (M.2) on page 37)
f. Disconnect the WLAN cable (see WLAN module on page 40)
g. Right speaker (see Right speaker on page 42)
h. USB board (see USB board on page 44)
i. Fan (see Fan on page 45)
j. Heat sink for discrete graphics memory (see Heat sink for discrete graphics memory on page 46)
k. Left speaker (see Left speaker on page 48)
l. System board (see System board on page 52)
Remove the TouchPad board:
1. Lift the plastic protector (1) away from the TouchPad.
2. Carefully remove the three Phillips M2.0 x 2.0 screws (2) that secure the TouchPad bracket to the
computer.
3. Remove the TouchPad bracket (3) that secures the TouchPad board.
Component replacement procedures 59
4. Remove the three Phillips M2.0 x 2.5 screws (4) that secure the TouchPad board, and then remove the
TouchPad board (5) from the computer.
Reverse this procedure to install the TouchPad board.
60 Chapter 6 Removal and replacement procedures for authorized service provider parts
Display assembly
Description Spare part number
Antenna, dual 857443-001
Back cover in Shadow Mesh, includes dual antenna 862968-001
Camera
●3D camera 781624-005
●HD camera 846006-003
Display bezel
●For products with 3D camera 857451-001
●For products with HD camera 857450-001
Display cable
●For products with non-touch FHD screen with HD camera 857456-001
●For products with non-touch FHD screen and 3D camera 857458-001
●For products with non-touch UHD screen and HD camera 857459-001
●For products with non-touch UHD screen and 3D camera 857461-001
Frame for HD camera 857475-001
Hinge caps 862955-001
Hinge kit (includes left and right hinges) 857464-001
Microphone board 857471-001
Raw panel 43.94 cm (17.3”)
●Non-touch screen, FHD, AG, UWVA, 300 eDP, Flat4 GF 798926-009
●Non-touch screen, UHD, AG, UWVA, 300 eDP, 1.3PSR, Flat GF 853322-003
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.
Before removing the display assembly, follow these steps:
1. Shut down the computer.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices connected to the computer.
4. Remove the following components:
a. Battery (see Battery on page 29)
b. Optical drive (see Optical drive on page 30)
c. Base enclosure (see Base enclosure on page 32)
d. Hard drive (see Hard drive on page 34)
Component replacement procedures 61
e. SSD (see SSD (M.2) on page 37)
f. Disconnect the WLAN cable (see WLAN module on page 40)
g. Right speaker (see Right speaker on page 42)
h. USB board (see USB board on page 44)
i. Fan (see Fan on page 45)
j. Heat sink for discrete graphics memory (see Heat sink for discrete graphics memory on page 46)
k. Left speaker (see Left speaker on page 48)
l. System board (see System board on page 52)
Remove the display assembly:
1. Remove the two Phillips screws from the right hinge and the two Phillips screws from the left hinge (1),
open the hinges (2) as wide as possible, and then remove the display assembly (3).
2. If it is necessary to replace the display bezel or any of the LED display assembly subcomponents:
a. Use a plastic tool to disengage the bezel starting at the top (1), left and right sides (2), and bottom
(3).
62 Chapter 6 Removal and replacement procedures for authorized service provider parts
b. Remove the display bezel (4).
3. If it is necessary to replace the raw display panel, remove the four Phillips M2.0 x 3 screws (1) that
secure the display panel to the display enclosure, and then lift the panel (2) to remove it.
Component replacement procedures 63
4. Remove the tape (1) covering the display panel connector, disconnect the connector (2) from the display
panel, and then remove the panel (3).
5. If it is necessary to replace the hinge brackets, remove the Phillips M2.0x3 screw (1) from the top and
two Phillips M2.0x3 screws (1) from the bottom of each hinge bracket, remove the three Phillips M2.5x3
screws (2) from each hinge, and then remove the hinge brackets (3).
6. If it is necessary to replace the camera module:
CAUTION: Handle the module with caution. This module has a thin prole and is susceptible to damage
when not handled carefully.
64 Chapter 6 Removal and replacement procedures for authorized service provider parts
a. Lift up the camera module and cable (1).
b. Lift the tape (2) covering the from the module, and remove the cable (3).
c. Remove the camera module (3).
d. For HD cameras only, lift the frame (5) to remove it from the display enclosure.
7. If it is necessary to replace the microphone module :
CAUTION: Handle the module with caution. This module has a thin prole and is susceptible to damage
when not handled carefully.
a. Release the module clips (1) from the module, and detach the cable (2).
Component replacement procedures 65
b. Detach the camera or microphone module (3) from the display enclosure. (The module is attached
to the display enclosure with double-sided adhesive.)
8. If it is necessary to replace the WLAN antennas:
a. Release the WLAN antenna cable from the routing path (1) of the display enclosure.
b. Carefully peel back the metallic tape (2) to release the wireless antenna transceivers from the
display enclosure.
66 Chapter 6 Removal and replacement procedures for authorized service provider parts
c. Remove the WLAN antenna cable (3) from the display enclosure.
9. If it is necessary to replace the display cable:
a. Release the cable from the routing path (1) along the display enclosure.
b. Remove the cable (2).
IMPORTANT: Use care when handling and installing the new antennas. Accidental bending of the antenna
elements will detune the antenna and degrade the computer’s performance.
Component replacement procedures 67
Reverse this procedure to install the display assembly.
68 Chapter 6 Removal and replacement procedures for authorized service provider parts
7 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
●Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 69).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 70.
Starting Setup Utility (BIOS) 69
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●Do not shut down the computer or initiate Sleep.
●Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
70 Chapter 7 Using Setup Utility (BIOS)
8 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 71.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 71
3. Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
72 Chapter 8 Using HP PC Hardware Diagnostics (UEFI)
9 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●Creating recovery media and backups
●Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 73. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 74.
●Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 75.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 73
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 74.
●If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
—Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
—HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
—To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-
quality blank USB ash drive.
—If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
—Be sure that the computer is connected to AC power before you begin creating the recovery media.
—The creation process can take an hour or more. Do not interrupt the creation process.
—If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 75.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲Select the Start button, and then select the Get started app.
74 Chapter 9 Backing up, restoring, and recovering
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲Select the Start button, and then select the Get started app.
●If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 75. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 73.
●On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 75.
●On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 78.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 73.
What you need to know before you get started
●HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 73.
●To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 73.
●If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
Restore and recovery 75
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 77.
3. Follow the on-screen instructions.
76 Chapter 9 Backing up, restoring, and recovering
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Restore and recovery 77
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 73.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
78 Chapter 9 Backing up, restoring, and recovering
10 Specications
Computer specications
Metric U.S.
Dimensions
Width 41.68 cm 16.41 in
Depth 27.95 cm 11.0 in
Height (front to back)
●Touch
●Non-touch
3.09 cm
2.99 cm
1.22 in
1.18 in
Weight
●Touch
●Non-touch
3.08 kg (depending on
conguration)
2.85 kg (depending on
conguration)
6.78 lbs (depending on
conguration)
6.28 lbs (depending on
conguration)
Input power
Operating voltage and current 19 V dc @ 6.15 A – 120 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Computer specications 79
43.94 cm (17.3 in) display specications
Metric U.S.
Dimensions
Diagonal size 43.94 cm 17.3 in
Thickness 4.2 mm 0.165 in
Brightness 300 nits (cd/m2)
Resolution
●Touch
●Non-touch
1920x1080
3840x2160
Backlight WLED
Surface treatment AntiGlare
Companion standard
●Touch
●Non-touch
eDP
eDP+PSR
Viewing angle SVA
Hard drive specications
1 TB* 2 TB*
Dimensions
Height 9.5 mm 9.5 mm
Width 70 mm 70 mm
Weight 115 g 115 g
Interface type SATA SATA
Transfer rate Synchronous (maximum) 300 MB/s (Drive Capability)
Security ATA security ATA security
Seek times (typical read, including setting)
Single track 1.4 ms 1.4 ms
Average 10 ms 10 ms
Maximum 12 ms 12 ms
Logical blocks 1,938,921,461 3,877,842,922
Disk rotational speed 7200 rpm 5400 rpm
Operating temperature 0°C to 60°C (0°F to 140°F) 0°C to 60°C (0°F to 140°F)
*Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications may dier slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.
80 Chapter 10 Specications
11 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
●The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 81
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India ISI 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
The Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
The People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
The United Kingdom ASTA 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.
82 Chapter 11 Power cord set requirements
Country/region Accredited agency Applicable note number
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the CCC certication mark.
5. The exible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Corset approval number and logo must be printed on a ag label.
6. The exible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set ttings (appliance coupler, cable,
and wall plug) must bear the BSMI certication mark.
7. For 127 V ac, the exible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the exible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.
Requirements for specic countries and regions 83
12 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
84 Chapter 12 Recycling
Index
A
AC adapter and battery 4
AC adapter, spare part number 22
action keys 11
identifying 11
airplane mode key 12
antenna, spare part number 61
antennas
removal 66, 67
antennas, spare part number 21
audio, product description 2
audio-out (headphone)/audio-in
(microphone) jack, identifying 5
B
back cover, spare part number 21,
61
backups 73
base enclosure
removal 32
spare part numbers 19, 32
battery
removal 29
spare part number 19, 29
battery cover, identifying 13
battery release latch 13
BIOS
determining version 69
downloading an update 70
starting the Setup Utility 69
updating 69
Bluetooth label 15
boot order
changing 77
bottom 15
buttons
left TouchPad 8
optical drive eject 5
power 9
right TouchPad 8
C
camera
identifying 6
camera frame
spare part number 21, 61
camera light, identifying 6, 7
camera module
removal 64
camera, identifying 7
camera, spare part number 20, 61
caps lock light, identifying 9
chipset, product description 1
components
bottom 13
display 6
left side 5
rear 14
right side 4
top 8
computer major components 16
computer specications 79
connector, power 4
D
display
specications 80
display assembly
removal 61
spare part numbers 61
subcomponents 20
display bezel
removal 62
spare part numbers 20, 61
display cable, spare part numbers
21, 61
display hinges
spare part number 20
display panel
product description 1
drive light 4
E
esc key, identifying 11
Ethernet, product description 2
F
fan
removal 45
spare part number 19, 45
fn key, identifying 11
G
graphics, product description 1
H
hard drive
product description 1
removal 34
spare part numbers 18, 22, 34
specications 80
hard drive bracket
removal 35, 36
hard drive cable
removal 34
spare part number 22, 34
hard drive connector
removal 34
spare part number 34
HDMI port
identifying 4
HDMI to VGA adapter, spare part
number 22
heat sink for discrete graphics
memory
removal 46
spare part numbers 46
heatsink for CPU and graphics
removal 50
spare part number 19, 50
heatsink for discrete memory
spare part number 19
hinge caps
spare part number 21, 61
hinge kit
spare part number 61
HP PC Hardware Diagnostics (UEFI)
using 71
HP Recovery Manager
correcting boot problems 77
starting 76
Index 85
HP Recovery media
creating 73
recovery 76
HP Recovery partition
recovery 76
removing 78
I
integrated numeric keypad,
identifying 11
internal microphones, identifying 6,
7
J
jacks
audio-out (headphone)/audio-in
(microphone) 5
network 4
RJ-45 (network) 4
K
keyboard
product description 3
spare part numbers 18
keys
action 11
airplane mode 12
esc 11
fn 11
Windows 11
L
labels
Bluetooth 15
regulatory 15
serial number 14
service 14
wireless certication 15
WLAN 15
latch, battery release 13
lights
AC adapter and battery light 4
caps lock 9
drive 4
mute 9
power 9
RJ-45 (network) status 4
M
memory
spare part numbers 19, 38
memory card reader, identifying 4
memory card, identifying 4
memory module
product description 1
removal 38
spare part numbers 38
microphone
product description 2
microphone board
spare part number 61
microphone board, spare part
number 20
microphone module
removal 64, 65
minimized image recovery 76
minimized image, creating 75
model name 1
mute light, identifying 9
N
network jack, identifying 4
O
operating system, product
description 3
optical drive
product description 2
removal 30
spare part number 19, 22, 30
Optical drive bezel
spare part number 22
optical drive bezel
removal 30
spare part numbers 30
optical drive bracket
removal 30
optical drive eject button,
identifying 5
optical drive, identifying 5
original system recovery 75
P
panel
spare part number 61
pointing device, product
description 3
ports
HDMI 4
product description 3
USB 2.0 5
USB 3.0 4, 5
power button, identifying 9
power connector, identifying 4
power cord
requirements for all countries
81
requirements for specic
countries and regions 82
set requirements 81
spare part numbers 22
power in connector
removal 57
spare part number 19, 57
power lights, identifying 9
power requirements, product
description 3
processor
product description 1
product description
audio 2
chipset 1
display panel 1
Ethernet 2
external media cards 2
graphics 1
hard drive 1
keyboard 3
memory module 1
microphone 2
operating system 3
optical drive 2
pointing device 3
ports 3
power requirements 3
processors 1
product name 1
security 3
serviceability 3
video 2
wireless 2
product name 1
product name and number,
computer 14
R
raw panel
spare part number 20
recover
options 75
recovery
discs 74, 76
86 Index
HP Recovery Manager 75
media 76
starting 76
supported discs 74
system 75
USB ash drive 76
using HP Recovery media 74
recovery media
creating 73
creating using HP Recovery
Manager 74
recovery partition
removing 78
regulatory information
regulatory label 15
wireless certication labels 15
removal/replacement
procedures 28, 32
RJ-45 (network) jack, identifying 4
RJ-45 (network) status lights,
identifying 4
RTC battery
removal 55
spare part number 19, 55
S
screw kit
spare part numbers 22
security cable slot, identifying 5
security, product description 3
serial number 14
serial number, computer 14
service labels, locating 14
serviceability, product description 3
slots
memory card reader 4
security cable 5
speaker
removal 42, 48
spare part numbers 42, 48
speakers
identifying 10
spare part numbers 18
specications
computer 79
display 80
hard drive 80
SSD
removal 37
spare part number 37
spare part numbers 19, 37
supported discs, recovery 74
system board
removal 52
spare part numbers 19, 52
system recovery 75
system restore point
creating 74
system restore point, creating 73
T
TouchPad
buttons 8
TouchPad board
removal 59
spare part number 18, 59
Touchpad board cable
spare part numbers 19
TouchPad zone, identifying 8
traveling with the computer 15
U
USB 2.0 port, identifying 5
USB 3.0 port, identifying 4, 5
USB board
removal 44
spare part number 19, 44
USB board cable
spare part number 19
V
vents, identifying 13, 14
video, product description 2
W
Windows
system restore point 73, 74
Windows key, identifying 11
Windows tools
using 74
wireless certication label 15
wireless, product description 2
WLAN
spare part number 19
WLAN antennas, identifying 6, 7
WLAN device 15
WLAN label 15
WLAN module
removal 40
spare part number 40
Index 87