Table of Contents
- Product description
- External component identification
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures
- Using Setup Utility (BIOS)
- Using HP PC Hardware Diagnostics (UEFI)
- Specifications
- Backing up, restoring, and recovering
- Power cord set requirements
- Recycling
- Index
HP 15-bk103na User Manual
Displayed below is the user manual for 15-bk103na by HP which is a product in the Notebooks category. This manual has pages.
Related Manuals
HP Pavilion x360 Convertible PC
(model numbers 15-bk100 through 15-
bk199 and 15-bk000 through 15-bk099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, and Pentium are U.S. registered
trademarks of Intel Corporation. Microsoft
and Windows are either registered trademarks
or trademarks of Microsoft Corporation in
the United States and/or other countries.
SD Logo is a trademark of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Second Edition: August 2016
First Edition: May 2016
Document Part Number: 862394-002
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 5
Locating hardware ................................................................................................................................................. 5
Locating software .................................................................................................................................................. 5
Display .................................................................................................................................................................... 6
Keys ........................................................................................................................................................................ 7
Lights ...................................................................................................................................................................... 8
TouchPad ................................................................................................................................................................ 9
Left side ............................................................................................................................................................... 10
Right side ............................................................................................................................................................. 12
Bottom ................................................................................................................................................................. 13
3 Illustrated parts catalog .............................................................................................................................. 14
Locating the model number, product number, serial number, and warranty information ............................... 14
Computer major components .............................................................................................................................. 16
Display components ............................................................................................................................................ 21
Miscellaneous parts ............................................................................................................................................. 22
4 Removal and replacement procedures preliminary requirements .................................................................... 23
Tools required ...................................................................................................................................................... 23
Service considerations ......................................................................................................................................... 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 24
Grounding guidelines ........................................................................................................................................... 25
Electrostatic discharge damage ........................................................................................................ 25
Packaging and transporting guidelines .......................................................................... 26
Workstation guidelines ................................................................................................... 26
Equipment guidelines ..................................................................................................... 27
5 Removal and replacement procedures ........................................................................................................... 28
Component replacement procedures .................................................................................................................. 28
Keyboard/top cover ........................................................................................................................... 28
Battery ............................................................................................................................................... 33
Speakers ............................................................................................................................................ 34
v
Hard drive .......................................................................................................................................... 35
RTC battery ........................................................................................................................................ 36
WLAN module .................................................................................................................................... 37
Connector board ................................................................................................................................ 39
System board .................................................................................................................................... 40
Fan/heat sink assembly .................................................................................................................... 44
Memory module ................................................................................................................................ 47
Display assembly ............................................................................................................................... 48
Power button board .......................................................................................................................... 57
Power connector cable ...................................................................................................................... 58
6 Using Setup Utility (BIOS) ............................................................................................................................. 59
Starting Setup Utility (BIOS) ................................................................................................................................ 59
Updating Setup Utility (BIOS) .............................................................................................................................. 59
Determining the BIOS version ........................................................................................................... 59
Downloading a BIOS update .............................................................................................................. 60
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 61
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 61
8 Specications .............................................................................................................................................. 63
Computer specications ...................................................................................................................................... 63
9 Backing up, restoring, and recovering ........................................................................................................... 65
Creating recovery media and backups ................................................................................................................ 65
Creating HP Recovery media (select products only) ......................................................................... 65
Using Windows tools ........................................................................................................................................... 66
Restore and recovery ........................................................................................................................................... 67
Recovering using HP Recovery Manager ........................................................................................... 67
What you need to know before you get started ............................................................. 67
Using the HP Recovery partition (select products only) ................................................. 68
Using HP Recovery media to recover .............................................................................. 68
Changing the computer boot order ................................................................................ 69
Removing the HP Recovery partition (select products only) ......................................... 70
10 Power cord set requirements ...................................................................................................................... 71
Requirements for all countries ............................................................................................................................ 71
Requirements for specic countries and regions ................................................................................................ 71
11 Recycling .................................................................................................................................................. 73
vi
viii
1 Product description
Category Description HP Pavilion x360 Convertible PC
(model numbers 15-bk100
through 15-bk199)
HP Pavilion x360 Convertible PC
(model numbers 15-bk000
through 15-bk099)
Product Name HP Pavilion x360 Convertible PC
(model numbers 15-bk100
through 15-bk199)
√
HP Pavilion x360 Convertible PC
(model numbers 15-bk000
through 15-bk099)
√
Processors ●Intel® Core™ i5-7200U
2.50-GHz (SC turbo up to
3.10-GHz) processor
(2133-MHz front-side bus
(FSB), 3.0-MB L3 cache,
dual core, 15-W)
●Intel Core i3-7100U 2.40-
GHz processor (2133-MHz
FSB, 3.0-MB L3 cache,
dual core, 15-W)
√
●Intel Core i7-6500U 2.50-
GHz (SC turbo up to 3.10-
GHz) processor (1600-MHz
FSB, 4.0-MB L3 cache,
dual core, 15-W)
●Intel Core i5-6200U 2.30-
GHz (SC turbo up to 2.80-
GHz) processor (1600-MHz
FSB, 3.0-MB L3 cache,
dual core, 15-W)
●Intel Core i3-6100U 2.30-
GHz processor (1600-MHz
FSB, 3.0-MB L3 cache,
dual core, 15-W)
●Intel Pentium™ 4405U
2.10-GHz processor (1600-
MHz FSB, 2.0-MB L3 cache,
dual core, 15-W)
√ √
Chipset Intel integrated soldered-on-
chip (SOC)
√ √
Graphics Internal graphics:
Intel HD Graphics 620 on
computer models equipped with
an Intel Core i5-7200U or Intel
Core i3-7100U processor
Intel HD Graphics 520 on
computer models equipped with
an Intel Core i7-6500U, Intel Core
√
1
Category Description HP Pavilion x360 Convertible PC
(model numbers 15-bk100
through 15-bk199)
HP Pavilion x360 Convertible PC
(model numbers 15-bk000
through 15-bk099)
Graphics (continued) i5-6200U, Intel Core i3-6100U,
or Intel Pentium processor
Support for HD decode, DX12,
and high-denition multimedia
interface (HDMI) v1.4
√ √
Panel 15.6-in, full-high-denition
(FHD), AntiGlare (AG;
1920×1080), white light-
emitting diode (WLED), UWVA,
embedded DisplayPort (eDP),
slim-at (3.2-mm), TouchScreen
display with ush glass,
multitouch enabled, 220 nits,
16:9 ultra wide aspect ratio;
15.6-in, high-denition (HD),
BrightView (BV; 1366×768),
WLED, SVA, eDP, slim-at (3.2-
mm), TouchScreen display with
ush glass, multitouch enabled,
220 nits, 16:9 ultra wide aspect
ratio;
Support for active stylus
√ √
Memory module Two SODIMM slots, non-
accessible/non-upgradeable
Support for DDR3L-1600 dual
channel
Support for up to 8-GB
maximum system memory in
the following congurations:
●8192-MB: (8192-MB × 1)
●6144-MB: (4096-MB
+ 2048-MB)
●4096-MB: (4096-MB × 1)
√ √
Hard drive Hard drives:
Support for all 7.2- and 7.0-mm,
SATA, 2.5-in hard drives
Support for Accelerometer hard
drive protection
Support for the following hard
drives:
●1-TB, 5400-rpm, SATA, 7.2-
mm hard drive
●500-GB, 5400-rpm, SATA,
7.0-mm hard drive
Support for a 500-GB, 5400-
rpm, SATA, 8-GB hybrid, 7.0-mm,
solid-state hard drive
√ √
2 Chapter 1 Product description
Category Description HP Pavilion x360 Convertible PC
(model numbers 15-bk100
through 15-bk199)
HP Pavilion x360 Convertible PC
(model numbers 15-bk000
through 15-bk099)
Optical drive Support for HP USB external DVD
±RW DL SuperMulti Drive
√ √
Audio and video HP TrueVision HD webcam with
indicator light, 720p by 30
frames per second, f2.0
Bang & Olufsen audio
Dual speakers
HD Audio (Conexant CX7700)
Integrated dual-array
microphones with appropriate
beam-forming, echo-
cancellation, and noise
suppression software
Support for HP Noise
Cancellation
√ √
Ethernet Integrated 10/100/1000
network interface controller
(NIC)
√ √
Sensors Accelerometer (2, including one
for hard drive protection)
E-compass
Gyroscope
Sensor hub
√ √
Wireless Integrated wireless local area
network (WLAN) options by way
of wireless module
Two WLAN antennas
Support for the following
WLAN modules:
√ √
●Intel Dual Band Wireless-AC
3168 802.11 AC 1×1 WiFi +
Bluetooth® 4.2
Combo Adaptor (non-vPro)
√
●Intel Dual Band Wireless-AC
3165 802.11 AC 1×1 WiFi +
Bluetooth 4.2
Combo Adapter
√ √
Compatible with MiraCast-
certied devices
Support for Intel WiDi
√ √
External media cards Micro-Secure Digital (SD) media
reader slot
√ √
Ports ●Audio-in (mono
microphone)/audio-out
√ √
3
Category Description HP Pavilion x360 Convertible PC
(model numbers 15-bk100
through 15-bk199)
HP Pavilion x360 Convertible PC
(model numbers 15-bk000
through 15-bk099)
Ports (continued) ●(stereo headphone)
combination
●AC Smart Pin adapter plug
●HDMI v1.4 supporting up to
1920×1080 @ 60 Hz
●RJ-45/Ethernet
●USB 3.0 (2)
●USB 2.0
√ √
Keyboard/pointing
devices
Full-size, backlit, island-style
keyboard with numeric keypad
TouchPad requirements:
●ClickPad with image sensor
●Multitouch gestures
enabled
●Support for Windows
modern trackpad gestures
●Taps enabled as default
√ √
Power requirements Support for the following AC
adapters:
●65-W HP Smart AC adapter
(non-PFC, S-3P, 4.5-mm)
●45-W HP Smart AC adapter
(non-PFC, RC, 4.5-mm)
√ √
●65-W HP Smart AC adapter
(non-PFC, EM, 4.5-mm)
√
Support for a C5, 1.00-meter
(3.28-feet) power cord varying
by country/region
√ √
Support for a 3-cell, 48-WHr,
4.2-AHr, Li-ion battery
√ √
Security Support for Trusted Platform
Module (TPM) 2.0 and
security cable lock
√ √
Operating system Preinstalled: Windows 10
For developed market (ML):
Windows 10 Home ML
and Windows 10 Home High End
ML
For emerging market (EM/SL):
Windows 10 Home EM/SL and
Windows 10 Home High End
EM/SL/China
√ √
Serviceability End user replaceable part:
AC adapter
√ √
4 Chapter 1 Product description
2 External component identication
Locating hardware
To nd out what hardware is installed on your computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
Locating hardware 5
Display
Item Component Description
(1) Internal microphones (2) Record sound.
(2) Webcam light On: The webcam is in use.
(3) Webcam Allows you to video chat, record video, and record still
photographs. Some products also provide HD or 3D
capability, apps for gaming, or facial recognition software
for Windows Hello.
To use the webcam:
▲Type camera in the taskbar search box, and then
select Camera.
(4) WLAN antennas* Send and receive wireless signals to communicate
with WLANs.
*The antennas are not visible from the outside of the computer, and the antenna location may vary. For optimal transmission, keep
the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
6 Chapter 2 External component identication
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
with the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns
the keyboard backlight feature o or on.
(5) num lock key (select products only) Alternates between the navigational and numeric functions
on the integrated numeric keypad.
(6) Integrated numeric keypad (select products only) When num lock is on, the keypad can be used like an external
numeric keypad.
Keys 7
Lights
Item Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(2) Mute light ●Amber: Computer sound is o.
●O: Computer sound is on.
8 Chapter 2 External component identication
TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
TouchPad 9
Left side
Item Component Description
(1) Power button ●When the computer is o, press the button to turn on
the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press
the button briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your
power options.
▲Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select
Power Options.
(2) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(5) Memory card reader Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
10 Chapter 2 External component identication
Item Component Description
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from
the memory card reader.
(6) Volume button Control speaker volume on the computer.
●Notebook and interactive stand mode:
◦To increase the volume, press the edge closest to
the hinge.
◦To decrease the volume, press the edge closest to
the TouchPad.
●Tablet and entertainment stand mode:
◦To increase the volume, press the edge closest to
the TouchPad.
◦To decrease the volume, press the edge closest to
the hinge.
(7) Drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
Left side 11
Right side
Item Component Description
(1) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
(2) Windows Button Opens the Start menu.
NOTE: Pressing the Windows button again will close
the Start menu.
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub. Standard USB
ports will not charge all USB devices or will charge using a
low current. Some USB devices require power and require
you to use a powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(5) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed HDMI device.
(6) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(7) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Blinking white: The AC adapter is disconnected
and the battery has reached a low battery level.
12 Chapter 2 External component identication
Item Component Description
(7) AC adapter and battery light (continued) ●Amber: The AC adapter is connected and the battery
is charging.
●O: The battery is not charging.
(8) Power connector Connects an AC adapter.
Bottom
Item Component Description
(1) Vent Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(2) Speakers (2) Produce sound.
Bottom 13
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the model number, product number, serial number, and
warranty information
The model number (1), product number (2), serial number (3), and warranty information (4) and are located
on the bottom of the computer. This information may be needed when travelling internationally or when
contacting support.
Item Description Function
(1) Model description This is the alphanumeric identier used to locate
documents, drivers, and support for the computer.
(3) Product number/Part number (p/n) This number provides specic information about
the product's hardware components. The part number helps
a service technician to determine what components
and parts are needed.
14 Chapter 3 Illustrated parts catalog
Item Description Function
(3) Serial number (s/n) This is an alphanumeric identier that is unique to
each product.
(4) Warranty period This number describes the duration of the warranty period
for the computer.
Locating the model number, product number, serial number, and warranty information 15
Computer major components
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display components on page 21.
(2) Keyboard/top cover with backlight (includes backlight cable, keyboard cable, TouchPad, and TouchPad cable):
In cardinal red nish for use in the United States 862649-001
In natural silver nish for use in the United States 862647-001
In sport purple nish for use in the United States 862651-001
Keyboard/top cover in cardinal red nish (includes keyboard cable, TouchPad, and TouchPad cable):
For use in Belgium 862650-A41
For use in Bulgaria 862650-261
For use in the Czech Republic and Slovakia 862650-FL1
For use in Denmark, Finland, and Norway 862650-DH1
For use in France 862650-051
For use in Germany 862650-041
For use in Greece 862650-151
For use in Hungary 862650-211
For use in Israel 862650-BB1
For use in Italy 862650-061
For use in the Netherlands 862650-B31
For use in Portugal 862650-131
For use in Romania 862650-271
For use in Russia 862650-251
For use in Saudi Arabia 862650-171
For use in Slovenia 862650-F81
For use in Spain 862650-071
For use in Switzerland 862650-BG1
For use in Turkey 862650-141
For use in the United Kingdom 862650-031
For use in the United States 862650-001
Keyboard/top cover in natural silver nish (includes keyboard cable, TouchPad, and TouchPad cable):
For use in Belgium 862648-A41
For use in Bulgaria 862648-261
For use in the Czech Republic and Slovakia 862648-FL1
For use in Denmark, Finland, and Norway 862648-DH1
For use in France 862648-051
Computer major components 17
Item Component Spare part number
For use in Germany 862648-041
For use in Greece 862648-151
For use in Hungary 862648-211
For use in Israel 862648-BB1
For use in Italy 862648-061
For use in the Netherlands 862648-B31
For use in Portugal 862648-131
For use in Romania 862648-271
For use in Russia 862648-251
For use in Saudi Arabia 862648-171
For use in Slovenia 862648-F81
For use in Spain 862648-071
For use in Switzerland 862648-BG1
For use in Turkey 862648-141
For use in the United Kingdom 862648-031
For use in the United States 862648-001
Keyboard/top cover in sport purple nish (includes keyboard cable, TouchPad, and TouchPad cable):
For use in Belgium 862652-A41
For use in Bulgaria 862652-261
For use in the Czech Republic and Slovakia 862652-FL1
For use in Denmark, Finland, and Norway 862652-DH1
For use in France 862652-051
For use in Germany 862652-041
For use in Greece 862652-151
For use in Hungary 862652-211
For use in Israel 862652-BB1
For use in Italy 862652-061
For use in the Netherlands 862652-B31
For use in Portugal 862652-131
For use in Romania 862652-271
For use in Russia 862652-251
For use in Saudi Arabia 862652-171
For use in Slovenia 862652-F81
For use in Spain 862652-071
18 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in Switzerland 862652-BG1
For use in Turkey 862652-141
For use in the United Kingdom 862652-031
For use in the United States 862652-001
(3) Power button board (includes cable and double-sided adhesive) 807528-001
(4) Power connector cable 807522-001
(5) Connector board (includes cable, memory card reader, USB port, and double-
sided adhesive)
807527-001
(6) Hard drive:
NOTE: The hard drive spare part kit does not include the hard drive bracket, cable, or screws. The hard drive bracket
and screws are included in the Hard Drive Kit, spare part number 808238-001.
1-TB, 5400-rpm, SATA, 7.2-mm hard drive 762990-005
500-GB, 5400-rpm, SATA, 7.0-mm hard drive 778186-005
500-GB, 5400-rpm, SATA, 8-GB hybrid, 7.0-mm, solid-state hard drive 732000-005
(7) WLAN module:
Intel Dual Band Wireless-AC 3168 802.11 AC 1×1 WiFi + Bluetooth 4.2 Combo Adaptor (non-
vPro) (for use only on computer models with model numbers 15-bk100 through 15-bk199)
863934-005
Intel Dual Band Wireless-AC 3165 802.11 AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (for
use on all computer models)
806723-005
(8) System board (includes processor and replacement thermal material):
For use only on computer models with model numbers 15-bk100 through 15-bk199:
Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-
MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory,
and the Windows 10 Professional operating system
863887-601
Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-
MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA, and a non-
Windows operating system
863887-001
Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3
cache, dual core, 15-W), a graphics subsystem with UMA memory, and the Windows 10
Professional operating system
863886-601
Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3
cache, dual core, 15-W), a graphics subsystem with UMA, and a non-Windows
operating system
863886-001
For use only on computer models with model numbers 15-bk000 through 15-bk099:
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-
MHz FSB, 4.0-MB L3 cache, dual core, 15-W), an nVIDIA N16S-GM (GeForce 930M) graphics
subsystem with 2048-MB of dedicated video memory, and the Windows 10 Professional
operating system
863126-601
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-
MHz FSB, 4.0-MB L3 cache, dual core, 15-W), an nVIDIA N16S-GM (GeForce 930M) graphics
subsystem with 2048-MB of dedicated video memory, and a non-Windows
operating system
863126-001
Computer major components 19
Item Component Spare part number
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-
MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an nVIDIA N16S-GM (GeForce 930M) graphics
subsystem with 2048-MB of dedicated video memory, and the Windows 10 Professional
operating system
863125-601
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-
MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an nVIDIA N16S-GM (GeForce 930M) graphics
subsystem with 2048-MB of dedicated video memory, and a non-Windows
operating system
863125-001
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-
MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an Intel HD Graphics 520 graphics subsystem
with UMA memory, and the Windows 10 Professional operating system
860593-601
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-
MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an Intel HD Graphics 520 graphics subsystem
with UMA memory, and a non-Windows operating system
860593-001
Equipped with an Intel Core i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3
cache, dual core, 15-W), an Intel HD Graphics 520 graphics subsystem with UMA memory,
and the Windows 10 Professional operating system
860592-601
Equipped with an Intel Core i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3
cache, dual core, 15-W), an Intel HD Graphics 520 graphics subsystem with UMA memory,
and a non-Windows operating system
860592-001
Equipped with an Intel Pentium 4405U 2.10-GHz processor (1600-MHz FSB, 2.0-MB L3
cache, dual core, 15-W), an Intel HD Graphics 510 graphics subsystem with UMA memory,
and the Windows 10 Professional operating system
860591-601
Equipped with an Intel Pentium 4405U 2.10-GHz processor (1600-MHz FSB, 2.0-MB L3
cache, dual core, 15-W), an Intel HD Graphics 510 graphics subsystem with UMA memory,
and a non-Windows operating system
860591-001
(9) Memory modules (2; PC3L, 12800, 1600):
8-GB 693374-005
4-GB 691740-005
2-GB 691739-005
(10) Memory module shield (The memory module shield is not available as a replacement spare part component)
Fan/heat sink assembly (includes replacement thermal material):
(11) For use only on computer models equipped with a graphics subsystem with UMA
video memory
862523-001
(12) For use only on computer models equipped with a graphics subsystem with discrete
video memory
863970-001
(13) 3-cell, 48-WHr, 4.2-AHr, Li-ion battery (includes cable) 796356-005
(14) RTC battery (includes cable and double-sided adhesive) 683502-001
(15) Speakers (includes cables and four isolators) 807535-001
(16) Base enclosure (includes front rubber feet, retention magnets, shielding, and vents)
In cardinal red nish 862640-001
In natural silver nish 862639-001
In sport purple nish 862641-001
20 Chapter 3 Illustrated parts catalog
Item Component Spare part number
Rubber Kit (not illustrated, includes base enclosure rubber feet, screw cover strips, and screw cover plugs)
In cardinal red nish 862645-001
In natural silver nish 807533-001
In sport purple nish 862646-001
Display components
Item Component Spare part number
(1) Display panel assembly (includes bezel, panel, and TouchScreen board):
15.6-in, FHD, WLED, AntiGlare (1920×1080), slim-at (3.2-mm), UWVA, eDP 862643-001
15.6-in, HD, WLED, BrightView (1366×768), slim-at (3.2-mm), SVA, eDP 862644-001
(2) Webcam/microphone module (includes double-sided adhesive) 756762-035
(3) Webcam/microphone module cable (includes G-sensor board cable and double-sided adhesive):
For use only on computer models with model numbers 15-bk100 through 15-bk199 903912-001
For use only on computer models with model numbers 15-bk000 through 15-bk099 807529-001
Display components 21
Item Component Spare part number
(4) Display hinges (2) 862642-001
Display hinge covers (2; not illustrated) 810455-001
(5) Display panel cable (includes TouchScreen board cable, adhesive support strip, and double-sided adhesive):
For use only on computer models with model numbers 15-bk100 through 15-bk199 903913-001
For use only on computer models with model numbers 15-bk000 through 15-bk099 808240-001
(6) Antenna Kit (includes auxiliary antenna cables and transceivers and main antenna cables
and transceivers)
862635-001
(7) G-sensor board (includes double-sided adhesive) 807530-001
(8) Back cover:
In cardinal red nish 862637-001
In natural silver nish 862636-001
In sport purple nish 862638-001
Miscellaneous parts
Component Spare part number
AC adapter:
65-W HP Smart AC adapter (non-PFC, S-3P, 4.5-mm) for use on all computer models 710412-001
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) for use only on computer models with
model numbers 15-bk100 through 15-bk199
714635-850
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, slim) for use on all computer models 741553-850
HP 15.6-in black and red chroma sleeve 853427-001
HP HDMI-to-VGA adapter 701943-001
HP USB external DVD±RW DL SuperMulti Drive 747080-001
Power cord (C5, 1.00-m):
For use in Denmark on all computer models 213353-008
For use in Europe on all computer models 213350-009
For use in India only on computer models with model numbers 15-bk100 through 15-bk199 404827-003
For use in Israel on all computer models 398063-003
For use in North America on all computer models 213349-009
For use in Switzerland on all computer models 213354-008
For use in the United Kingdom and Singapore on all computer models 213351-008
Power cord (Option-917, 3-cord, 1.00-m, ROHS) 361240-002
Screw Kit 807534-001
22 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●Case utility tool or similar plastic, at-edged tool
●Flat-bladed screwdriver
●Magnetic screwdriver
●Phillips P00, P0, and P1 screwdrivers
●Torx T4 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.
Tools required 23
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
24 Chapter 4 Removal and replacement procedures preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 25
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●Place items on a grounded surface before removing items from their containers.
●Always be properly grounded when touching a component or assembly.
●Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●Cover the workstation with approved static-shielding material.
●Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●When xtures must directly contact dissipative surfaces, use xtures made only of static safe materials.
●Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●Avoid contact with pins, leads, or circuitry.
●Turn o power and input signals before inserting or removing connectors or test equipment.
26 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be eective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●Antistatic tape
●Antistatic smocks, aprons, and sleeve protectors
●Conductive bins and other assembly or soldering aids
●Nonconductive foam
●Conductive computerop workstations with ground cords of one megohm resistance
●Static-dissipative tables or oor mats with hard ties to the ground
●Field service kits
●Static awareness labels
●Material-handling packages
●Nonconductive plastic bags, tubes, or boxes
●Metal tote boxes
●Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 27
5 Removal and replacement procedures
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are
on the service tag on the back of the computer. See Locating the model number, product number, serial
number, and warranty information on page 14 for details.
This chapter provides removal and replacement procedures.
There are as many as 54 screws that must be removed, replaced, and/or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.
Keyboard/top cover
For use in country Spare part number For use in country Spare part number
Keyboard/top cover with backlight (includes backlight cable,
keyboard cable, TouchPad, and TouchPad cable):
In natural silver nish for use in
the United States
862647-001
In cardinal red nish for use in
the United States
862649-001 In sport purple nish for use in
the United States
862651-001
Keyboard/top cover in cardinal red nish (includes keyboard cable,
TouchPad, and TouchPad cable):
For use in the Netherlands 862650-B31
For use in Belgium 862650-A41 For use in Portugal 862650-131
For use in Bulgaria 862650-261 For use in Romania 862650-271
For use in the Czech Republic
and Slovakia
862650-FL1 For use in Russia 862650-251
For use in Denmark, Finland,
and Norway
862650-DH1 For use in Saudi Arabia 862650-171
For use in France 862650-051 For use in Slovenia 862650-F81
For use in Germany 862650-041 For use in Spain 862650-071
For use in Greece 862650-151 For use in Switzerland 862650-BG1
For use in Hungary 862650-211 For use in Turkey 862650-141
For use in Israel 862650-BB1 For use in the United Kingdom 862650-031
For use in Italy 862650-061 For use in the United States 862650-001
Keyboard/top cover in natural silver nish (includes
keyboard cable, TouchPad, and TouchPad cable):
For use in the Netherlands 862648-B31
For use in Belgium 862648-A41 For use in Portugal 862648-131
For use in Bulgaria 862648-261 For use in Romania 862648-271
28 Chapter 5 Removal and replacement procedures
For use in country Spare part number For use in country Spare part number
For use in the Czech Republic
and Slovakia
862648-FL1 For use in Russia 862648-251
For use in Denmark, Finland,
and Norway
862648-DH1 For use in Saudi Arabia 862648-171
For use in France 862648-051 For use in Slovenia 862648-F81
For use in Germany 862648-041 For use in Spain 862648-071
For use in Greece 862648-151 For use in Switzerland 862648-BG1
For use in Hungary 862648-211 For use in Turkey 862648-141
For use in Israel 862648-BB1 For use in the United Kingdom 862648-031
For use in Italy 862648-061 For use in the United States 862648-001
Keyboard/top cover in natural silver nish (includes
keyboard cable, TouchPad, and TouchPad cable):
For use in the Netherlands 862648-B31
For use in Belgium 862648-A41 For use in Portugal 862648-131
For use in Bulgaria 862648-261 For use in Romania 862648-271
For use in the Czech Republic
and Slovakia
862648-FL1 For use in Russia 862648-251
For use in Denmark, Finland,
and Norway
862648-DH1 For use in Saudi Arabia 862648-171
For use in France 862648-051 For use in Slovenia 862648-F81
For use in Germany 862648-041 For use in Spain 862648-071
For use in Greece 862648-151 For use in Switzerland 862648-BG1
For use in Hungary 862648-211 For use in Turkey 862648-141
For use in Israel 862648-BB1 For use in the United Kingdom 862648-031
For use in Italy 862648-061 For use in the United States 862648-001
Before disassembling the computer, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the keyboard/top cover:
1. Close the computer.
2. Turn the computer upside down with the front toward you.
3. Remove the four computer feet (1).
4. Remove the two screw cover strips (2).
Component replacement procedures 29
5. Remove the two screw cover plugs (3).
The computer feet, screw cover strips, and screw cover plugs are included in the Rubber Kits, using the
following spare part numbers:
●862645-001 – In cardinal red nish
●807533-001 – In natural silver nish
●862646-001 – in sport purple nish
6. Remove the twelve Phillips M2.5×7.0 screws that secure the keyboard/top cover to the computer.
7. Turn the computer right side up with the front toward you.
8. Open the computer.
30 Chapter 5 Removal and replacement procedures
9. Insert a case utility tool (1) or similar plastic, at-edged tool between the keyboard/top cover
and the computer near the display hinge area.
10. Release the keyboard/top cover (2) by lifting the rear edge up and forward.
CAUTION: Before lifting the front edge of the keyboard/top cover and detaching it from the
base enclosure, be aware that the backlight cable, keyboard cable, and TouchPad cable are still
connected to the system board. The keyboard/top cover should only be moved as far as these cables
allow. Failure to follow this caution can result in damage to these cables and their main components.
11. Remove the keyboard/top cover (3) by lifting the front edge as far as the backlight cable,
keyboard cable, and TouchPad cable allow.
12. Lift the front edge of the keyboard/top cover (1) until the backlight cable, keyboard cable, and
TouchPad cable are accessible.
13. Release the zero insertion force (ZIF) connector (2) to which the TouchPad cable is connected, and then
disconnect the TouchPad cable from the system board.
14. Release the ZIF connector (3) to which the keyboard cable is connected, and then disconnect
the keyboard cable from the system board.
Component replacement procedures 31
15. Release the ZIF connector (4) to which the backlight cable is connected, and then disconnect
the backlight cable from the system board.
16. Remove the keyboard/top cover.
Reverse this procedure to install the keyboard/top cover.
32 Chapter 5 Removal and replacement procedures
Battery
Description Spare part number
3-cell, 48-WHr, 4.2-AHr, Li-ion battery (includes cable) 796356-005
Before removing the battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 28).
Remove the battery:
1. Disconnect the battery cable (1) from the system board.
2. Remove the four Phillips M2.5×4.4 screws (2) that secure the battery to the base enclosure.
3. Detach the card reader board cable (3) from the battery. (The card reader board cable is attached to
the battery with double-sided adhesive.)
4. Use a case utility tool (4) or similar plastic, at-edged tool to lift the right side of the battery until it
rests at an angle.
5. Remove the battery (5) by sliding it up and to the right at an angle.
Reverse this procedure to install the battery.
Component replacement procedures 33
Speakers
Description Spare part number
Speakers (includes cables and four isolators) 807535-001
Before removing the speakers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 28).
5. Disconnect the battery cable from the system board (see Battery on page 33).
Remove the speakers:
1. Disconnect the speaker cable (1) from the system board.
2. Release the speaker cables from the routing clips (2) and channel built into the base enclosure.
3. Remove the four Phillips PM2.5×5.5 shoulder screws (3) that secure the speakers to the base enclosure.
4. Remove the speakers (4).
NOTE: When removing the speakers, make note of the location of the four rubber isolators (5).
Failure to properly install or damage to these isolators can result in degraded speaker performance.
Reverse this procedure to install the speakers.
34 Chapter 5 Removal and replacement procedures
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket or cable. The hard drive bracket
and cable are included in the Hard Drive Kit, spare part number 808238-001.
Description Spare part number
1-TB, 5400-rpm, SATA, 7.2-mm hard drive 762990-005
500-GB, 5400-rpm, SATA, 7.0-mm hard drive 778186-005
500-GB, 5400-rpm, SATA, 8-GB hybrid, 7.0-mm, solid-state hard drive 732000-005
Before removing the hard drive, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 28).
5. Disconnect the battery cable from the system board (see Battery on page 33).
Remove the hard drive:
1. Release the ZIF connector (1) to which the hard drive cable is connected, and then disconnect the hard
drive cable from the system board.
2. Use the tab (2) to lift the front edge of the hard drive (3) until it rests at an angle.
3. Remove the hard drive (4) by sliding it up and forward at an angle.
4. If it is necessary to replace the hard drive bracket, separate the left and right sides of the bracket (1)
from the hard drive, and then remove the hard drive bracket (2).
Component replacement procedures 35
5. If it is necessary to replace the hard drive cable, detach the cable (3) from the front end of the hard drive.
Reverse this procedure to reassemble and install the hard drive.
RTC battery
Description Spare part number
RTC battery (includes cable and double-sided adhesive) 683502-001
Before removing the TouchPad cable, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 28).
5. Remove the battery (see Battery on page 33).
Remove the RTC battery:
1. Disconnect the RTC battery cable (1) from the system board.
36 Chapter 5 Removal and replacement procedures
2. Detach the RTC battery (2) from the base enclosure. (The RTC battery cable is secured to
the base enclosure with double-sided adhesive.)
3. Remove the RTC battery.
Reverse this procedure to install the RTC battery.
WLAN module
Description Spare part number
Intel Dual Band Wireless-AC 3168 802.11 AC 1×1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro) (for use
only on computer models with model numbers 15-bk100 through 15-bk199)
863934-005
Intel Dual Band Wireless-AC 3165 802.11 AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (for use on all
computer models)
806723-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the base enclosure (see Keyboard/top cover on page 28).
5. Disconnect the battery cable from the system board (see Battery on page 33).
Remove the WLAN module:
Component replacement procedures 37
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal.
The WLAN antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal.
2. Remove the grounding pad (2) that covers the WLAN retention screw.
3. Remove the Phillips PM2.0×3.3 screw (3) that secures the WLAN module to the computer.
4. Release the WLAN module (4) by lifting the rear edge of the module until it rests at an angle.
5. Remove the WLAN module (5) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna cables are not connected to the WLAN module terminal, the protective sleeves
should be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
38 Chapter 5 Removal and replacement procedures
Connector board
Description Spare part number
Connector board (includes cable, memory card reader, USB port, and double-sided adhesive) 807527-001
Before removing the connector board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the base enclosure (see Keyboard/top cover on page 28).
5. Remove the base enclosure (see Keyboard/top cover on page 28).
6. Disconnect the battery cable from the system board (see Battery on page 33).
Remove the connector board:
1. Release the ZIF connector (1) to which the connector board cable is connected, and then disconnect
the connector board cable from the system board.
2. Detach the connector board cable (2) from the battery. (The connector board cable is attached to
the battery with double-sided adhesive.)
3. Remove the two Phillips PM2.0×3.3 screws (3) that secure the connector board to the base enclosure.
4. Remove the connector board (4).
Reverse this procedure to install the connector board.
Component replacement procedures 39
System board
Description Spare part number
For use only on computer models with model numbers 15-bk100 through 15-bk199:
Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB,
3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and the Windows 10
Professional operating system
863887-601
Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB,
3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA, and a non-Windows
operating system
863887-001
Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core,
15-W), a graphics subsystem with UMA memory, and the Windows 10 Professional operating system
863886-601
Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core,
15-W), a graphics subsystem with UMA, and a non-Windows operating system
863886-001
For use only on computer models with model numbers 15-bk000 through 15-bk099:
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB,
4.0-MB L3 cache, dual core, 15-W), an nVIDIA N16S-GM (GeForce 930M) graphics subsystem with 2048-
MB of dedicated video memory, and the Windows 10 Professional operating system
863126-601
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB,
4.0-MB L3 cache, dual core, 15-W), an nVIDIA N16S-GM (GeForce 930M) graphics subsystem with 2048-
MB of dedicated video memory, and a non-Windows operating system
863126-001
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, dual core, 15-W), an nVIDIA N16S-GM (GeForce 930M) graphics subsystem with 2048-
MB of dedicated video memory, and the Windows 10 Professional operating system
863125-601
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, dual core, 15-W), an nVIDIA N16S-GM (GeForce 930M) graphics subsystem with 2048-
MB of dedicated video memory, and a non-Windows operating system
863125-001
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, dual core, 15-W), an Intel HD Graphics 520 graphics subsystem with UMA memory,
and the Windows 10 Professional operating system
860593-601
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, dual core, 15-W), an Intel HD Graphics 520 graphics subsystem with UMA memory,
and a non-Windows operating system
860593-001
Equipped with an Intel Core i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core,
15-W), an Intel HD Graphics 520 graphics subsystem with UMA memory, and the Windows 10
Professional operating system
860592-601
Equipped with an Intel Core i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core,
15-W), an Intel HD Graphics 520 graphics subsystem with UMA memory, and a non-Windows
operating system
860592-001
Equipped with an Intel Pentium 4405U 2.10-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, dual core,
15-W), an Intel HD Graphics 510 graphics subsystem with UMA memory, and the Windows 10
Professional operating system
860591-601
Equipped with an Intel Pentium 4405U 2.10-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, dual core,
15-W), an Intel HD Graphics 510 graphics subsystem with UMA memory, and a non-Windows
operating system
860591-001
Before removing the system board, follow these steps:
40 Chapter 5 Removal and replacement procedures
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the base enclosure (see Keyboard/top cover on page 28).
5. Disconnect the battery cable from the system board (see Battery on page 33).
6. Disconnect the WLAN module antenna cables from the WLAN module (see WLAN module on page 37).
NOTE: When replacing the system board, be sure that the following components are removed from
the defective system board and installed on the replacement system board.
●Memory module (see Memory module on page 47)
●WLAN module (see WLAN module on page 37)
●Fan/heat sink assembly (see Fan/heat sink assembly on page 44)
Remove the system board:
1. Release the ZIF connector (1) to which the display panel cable is connected, and then disconnect
the display panel cable from the system board.
2. Detach the display panel cable (2) from the system board. (The display panel cable is attached to
the system board with double-sided adhesive.)
3. Release the ZIF connector (3) to which the webcam/microphone module cable is connected, and then
disconnect the webcam/microphone module cable from the system board.
4. Detach the grounding tape (4) that secures the webcam/microphone module cable to the system board.
5. Release the ZIF connector (5) to which the power button board cable is connected, and then disconnect
the power button board cable from the system board.
6. Detach the power button board cable (6) from the fan. (The power button board cable is attached to
the fan with double-sided adhesive.)
7. Release the ZIF connector (7) to which the connector board cable is connected, and then disconnect
the connector board cable from the system board.
8. Release the ZIF connector (8) to which the hard drive cable is connected, and then disconnect the hard
drive cable from the system board.
9. Disconnect the speaker cable (9) from the system board.
10. Disconnect the RTC battery cable (10) from the system board.
Component replacement procedures 41
11. Disconnect the the power connector cable (11) from the system board.
12. Remove the ve Phillips PM2.5×4.4 screws that secure the system board to the base enclosure.
13. Lift the left side of the system board (1) until it rests at an angle.
42 Chapter 5 Removal and replacement procedures
14. Remove the system board (2) by sliding it up and to the left at an angle.
Reverse this procedure to install the system board.
Component replacement procedures 43
Fan/heat sink assembly
Description Spare part number
For use only on computer models equipped with a graphics subsystem with discrete video memory 863970-001
For use only on computer models equipped with a graphics subsystem with UMA video memory 862523-001
Before removing the fan/heat sink assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the base enclosure (see Keyboard/top cover on page 28).
5. Disconnect the battery cable from the system board (see Battery on page 33).
6. Disconnect the WLAN module antenna cables from the WLAN module (see WLAN module on page 37).
7. Remove the system board (see System board on page 40).
Remove the fan/heat sink assembly:
1. Turn the system board upside down with the front toward you.
2. Disconnect the fan cable (1) from the system board.
NOTE: The number of screws used to secure the fan/heat sink assembly to the system board varies by
computer model. Computer models equipped with a graphics subsystem with discrete memory require
eight screws. Computer models equipped with a graphics subsystem with UMA memory require
four screws.
3. Loosen the seven or four Phillips PM2.0×6.5 captive screws (2) that secure the fan/heat sink assembly
to the system board.
44 Chapter 5 Removal and replacement procedures
4. Remove the fan/heat sink assembly (3).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly
and the system board each time the fan/heat sink assembly is removed.
Thermal material is used on the processor (1) and the heat sink section (2) that services it. Thermal material
is also used on the graphics subsystem chip (3) and the heat sink section (4) that services it. The following
illustration shows the thermal material locations on a computer model equipped with a graphics subsystem
with discrete memory.
Component replacement procedures 45
NOTE: Thermal material is used on the processor (1) and the heat sink section (2) that services it.
The following illustration shows the thermal material locations on a computer model equipped with a
graphics subsystem with UMA memory.
Reverse this procedure to install the fan/heat sink assembly.
46 Chapter 5 Removal and replacement procedures
Memory module
Description Spare part number
8-GB (PC3L, 12800, 1600) 693374-005
4-GB (PC3L, 12800, 1600) 691740-005
2-GB (PC3L, 12800, 1600) 691739-005
Before removing a memory module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the base enclosure (see Keyboard/top cover on page 28).
5. Disconnect the battery cable from the system board (see Battery on page 33).
6. Disconnect the WLAN module antenna cables from the WLAN module (see WLAN module on page 37).
7. Remove the system board (see System board on page 40).
Remove the memory module:
1. Turn the system board upside down with the front toward you.
2. Remove the memory module shield.
The memory module shield is not available as a replacement spare part component.
3. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
Component replacement procedures 47
4. Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
Display assembly
NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part
information, see the individual removal subsections.
Before removing the display assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the base enclosure (see Keyboard/top cover on page 28).
5. Disconnect the battery cable from the system board (see Battery on page 33).
6. Disconnect the WLAN module antenna cables from the WLAN module (see WLAN module on page 37).
7. Remove the system board (see System board on page 40).
Remove the display assembly:
1. Remove the ve Phillips PM2.5×4.4 screws (1) and the Phillips PM2.0×3.3 screw (2) that secure
the display assembly to the base enclosure.
48 Chapter 5 Removal and replacement procedures
2. Release the display panel cable (1) and the wireless antenna cables (2) from the retention clips built into
the base enclosure.
3. Swing the top edge of the display assembly (3) back until the display hinges disengage from the
retention pins built into the base enclosure.
4. Slide the display assembly (4) forward and separate it from the base enclosure.
5. If it is necessary to replace the display panel assembly:
Component replacement procedures 49
a. Use a case utility tool or similar plastic, at-edged tool to separate the top corners (1) of
the display panel assembly from the display back cover.
b. Lift the top edge (2) of the display panel assembly up and forward until the display panel assembly
completely detaches from the display back cover.
CAUTION: Before turning the display panel assembly upside down, make sure the work surface is
clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in
damage to the display panel assembly.
c. Swing the top edge (1) of the display panel assembly up and forward until the display panel
assembly rests upside down in front of the display back cover.
d. Release the adhesive support strip (2) that secures the display panel cable connector to
the TouchScreen board.
e. Disconnect the display panel cable (3) from the TouchScreen board.
f. Detach the display panel cable (4) from the display panel. (The display panel cable is attached to
the display panel with double-sided adhesive.)
g. Release the adhesive support strip (5) that secures the display panel cable connector to
the display panel.
50 Chapter 5 Removal and replacement procedures
h. Disconnect the display panel cable (6) from the display panel.
i. Remove the display panel assembly.
The display panel assembly is available using spare part numbers 862643-001 (15.6-in, FHD,
WLED, AntiGlare (1920×1080), slim-at (3.2-mm), UWVA, eDP) and 862644-001 (15.6-in, HD,
WLED, BrightView (1366×768), slim-at (3.2-mm), SVA, eDP).
6. If it is necessary to replace the webcam/microphone module:
a. Remove the display panel assembly.
b. Detach the webcam/microphone module (1) from the display back cover. The webcam/microphone
module is attached to the display back cover with double-sided adhesive.)
Component replacement procedures 51
c. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module.
d. Remove the webcam/microphone module.
The webcam/microphone module is available using spare part number 756762-035.
7. If it is necessary to replace the display hinges:
a. Remove the display panel assembly.
b. Release the display panel cable (1) and the wireless antenna cables (2) from the display
hinge covers.
c. Remove the ten Phillips PM2.5×3.3 screws (3) that secure the display hinges to the display
back cover.
52 Chapter 5 Removal and replacement procedures
d. Rotate the display hinges (4) toward the inside of the display back cover, and then remove
the display hinges.
The display hinges are available using spare part number 862642-001.
8. If it is necessary to replace the display panel cable:
NOTE: The display panel cable includes the TouchScreen board cable, adhesive support strip,
and double-sided adhesive.
a. Remove the display panel assembly.
b. Remove the display left hinge.
Component replacement procedures 53
c. Remove the display panel cable from the display back cover.
The display panel cable is available using spare part numbers 903913-001 (for use only on
computer models with model numbers 15-bk100 through 15-bk199) and 808240-001 (for use
only on computer models with model numbers 15-bk000 through 15-bk099).
9. If it is necessary to replace the G-sensor board:
a. Remove the display panel assembly.
b. Release the adhesive support strip (1) that secures the G-sensor board cable to the display
back cover.
c. Disconnect the G-sensor board cable (2) from the G-sensor board.
d. Detach the G-sensor board (3) from the display back cover. The G-sensor board is secured to
the display back cover with double-sided adhesive.)
e. Remove the G-sensor board.
The G-sensor board is available using spare part number 807530-001.
54 Chapter 5 Removal and replacement procedures
10. If it is necessary to replace the webcam/microphone module cable:
NOTE: The webcam/microphone module cable includes the G-sensor board cable and double-
sided adhesive.
a. Remove the display panel assembly.
b. Remove the webcam/microphone module.
c. Remove the display left hinge.
d. Release the adhesive support strip (1) that secures the G-sensor board cable to the display
back cover.
e. Disconnect the G-sensor board cable (2) from the G-sensor board.
f. Release the shielding (3) that secures the webcam/microphone module cable to the display
back cover.
g. Release the webcam/microphone module cable from the retention clips (4) and channel built into
the left and top edges of the display back cover.
h. Remove the webcam/microphone module cable (5).
The webcam/microphone module cable is available using spare part numbers 903912-001 (for use
only on computer models with model numbers 15-bk100 through 15-bk199) and 807529-001 (for
use only on computer models with model numbers 15-bk000 through 15-bk099).
11. If it is necessary to replace the wireless antenna:
a. Remove the display panel assembly.
b. Remove the display right hinge.
c. Detach the wireless antenna transceivers (1) from the display back cover. (The wireless antenna
transceivers are secured to the display back cover with double-sided adhesive.)
d. Detach the retention tape (2) that secures the wireless antenna cables to the display back cover.
e. Release the wireless antenna cables from the routing clips (3) and channel built into the display
back cover.
Component replacement procedures 55
f. Remove the wireless antenna cables and transceivers (4).
The wireless antenna cables and transceivers are available using spare part number 862635-001.
Reverse this procedure to reassemble and install the display assembly.
56 Chapter 5 Removal and replacement procedures
Power button board
Description Spare part number
Power button board (includes cable and double-sided adhesive) 807528-001
Before removing the power connector cable, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the base enclosure (see Keyboard/top cover on page 28).
5. Disconnect the battery cable from the system board (see Battery on page 33).
6. Disconnect the WLAN module antenna cables from the WLAN module (see WLAN module on page 37).
7. Remove the system board (see System board on page 40).
8. Remove the display assembly (see Display assembly on page 48).
Remove the power button board:
1. Remove the Phillips PM2.5×4.4 screw (1) that secures the power button board to the base enclosure.
2. Release the power button board by “toeing” the front edge (2) up and forward.
3. Remove the power button board (3) by sliding it up and forward at an angle.
Reverse this procedure to install the power connector cable.
Component replacement procedures 57
Power connector cable
Description Spare part number
Power connector cable 807522-001
Before removing the power connector cable, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the base enclosure (see Keyboard/top cover on page 28).
5. Disconnect the battery cable from the system board (see Battery on page 33).
6. Disconnect the WLAN module antenna cables from the WLAN module (see WLAN module on page 37).
7. Remove the system board (see System board on page 40).
8. Remove the display assembly (see Display assembly on page 48).
Remove the power connector cable:
1. Remove the Phillips PM2.0×2.3 screw (1) that secures the power connector cable and bracket to
the base enclosure.
2. Remove the power connector cable bracket (2) by lifting it up, and then sliding it to the left.
3. Remove the power connector cable (3) by sliding it to the left.
Reverse this procedure to install the power connector cable.
58 Chapter 5 Removal and replacement procedures
6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
●Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 59).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 60.
Starting Setup Utility (BIOS) 59
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●Do not shut down the computer or initiate Sleep.
●Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
60 Chapter 6 Using Setup Utility (BIOS)
7 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 61.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61
3. Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
62 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
8Specications
Computer specications
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source that is supplied
and approved by HP for use with this computer.
The computer can operate on DC power within the following specications. Operating voltage and current
varies by platform. The voltage and current for your computer is located on the regulatory label.
Metric U.S.
Dimensions
Width 38.2 cm 15.04 in
Depth 25.0 cm 9.84 in
Height 1.9 cm 0.94 in
Weight 2.3 kg 5.07 lbs
Input power
Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A / 15 V dc @ 3 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V
dc @ 3 A / 20 V dc @ 2.25 A - 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc
@ 4.33 A / 20 V dc @ 3.25 A - 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc
@ 5.0 A / 20 V dc @ 4.5 A - 90 W USB-C
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.
Temperature
Operating 5°C to 35°C 41°F to 95°F
Non-operating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (non-condensing)
Operating 10% to 90%
Computer specications 63
Metric U.S.
Non-operating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Non-operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
64 Chapter 8 Specications
9 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●Creating recovery media and backups
●Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 65. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 66.
●Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 67.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 65
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 66.
●If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-
quality blank USB ash drive.
◦If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦The creation process can take an hour or more. Do not interrupt the creation process.
◦If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 67.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲Select the Start button, and then select the Get started app.
66 Chapter 9 Backing up, restoring, and recovering
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲Select the Start button, and then select the Get started app.
●If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 67. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 65.
●On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 67.
●On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 70.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 65.
What you need to know before you get started
●HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 65.
●To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 65.
●If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
Restore and recovery 67
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 69.
3. Follow the on-screen instructions.
68 Chapter 9 Backing up, restoring, and recovering
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Restore and recovery 69
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 65.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
70 Chapter 9 Backing up, restoring, and recovering
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●The length of the power cord set must be at least 1.0 m (3.2 ft) and no more than 1.8 m (6 ft).
●All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
South Korea EK 4
Requirements for all countries 71
Country/region Accredited agency Applicable note number
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler
and wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be
used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-
pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
72 Chapter 10 Power cord set requirements
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
73
Index
A
AC adapter light 12, 13
AC adapter, spare part numbers 22
action keys 7
antenna 6
removal 55
spare part number 22, 56
audio, product description 3
audio-in jack 12
audio-out jack 12
B
back cover, spare part numbers 22
backups 65
base enclosure, spare part
numbers 20
battery
removal 33
spare part number 20, 33
battery light 12, 13
BIOS
determining version 59
downloading an update 60
starting the Setup Utility 59
updating 59
boot order
changing 69
bottom components 13
buttons
power 10
TouchPad 9
volume 11
Windows 12
C
caps lock light 8
chipset, product description 1
components
bottom 13
display 6
keys 7
left side 10
lights 8
right side 12
TouchPad 9
computer
major components 16
specications 63
connector board
removal 39
spare part number 19, 39
D
display assembly, removal 48
display components 6, 21
display panel
product description 2
display panel assembly
removal 49
spare part numbers 21, 51
display panel cable
removal 53
spare part numbers 22, 54
drive light 11
E
esc key 7
Ethernet, product description 3
eyboard/top cover
spare part numbers 28
F
fan/heat sink assembly
removal 44
spare part numbers 20, 44
feet
removal 29
spare part numbers 30
fn key 7
G
G-sensor board
removal 54
spare part number 22, 54
graphics, product description 1, 2
H
hard drive
product description 2
removal 35
spare part numbers 19, 35
hard drive bracket
removal 35
spare part number 35
hard drive cable
removal 36
spare part number 35
HDMI port 12
HDMI-to-VGA adapter, spare part
number 22
headphone jack 12
hinge
removal 52
spare part number 22, 53
hinge cover, spare part number 22
HP PC Hardware Diagnostics (UEFI)
using 61
HP Recovery Manager
correcting boot problems 69
starting 68
HP Recovery media
creating 65
recovery 68
HP Recovery partition
recovery 68
removing 70
I
integrated numeric keypad 7
J
jacks
audio-in 12
audio-out 12
headphone 12
microphone 12
network 12
RJ-45 12
K
key components 7
keyboard
product description 4
74 Index
keyboard/top cover
removal 28
keyboard/top cover, spare part
numbers 17, 18
keys
action 7
esc 7
fn 7
num lock 7
Windows 7
L
left-side components 10
light components 8
lights
AC adapter 12, 13
battery 12, 13
caps lock 8
drive 11
mute 8
network status 12
RJ-45 status 12
webcam 6
locating information
hardware 5
software 5
M
memory card 10
memory card reader 10
memory module
product description 2
removal 47
spare part numbers 20, 47
memory module shield
removal 47
spare part number 20, 47
microphone
location 6
product description 3
microphone jack 12
minimized image recovery 68
minimized image, creating 67
miscellaneous parts 22
model name 1
mute light 8
N
network jack 12
network status lights 12
num lock key 7
numeric keypad 7
O
operating system, product
description 4
optical drive
product description 3
spare part number 22
original system recovery 67
P
pointing device, product
description 4
ports
HDMI 12
product description 3, 4
USB 2.0 10
USB 3.0 12
USB 3.0 charging 12
power button 10
power button board
removal 57
spare part number 19, 57
power connector 13
power connector cable
removal 58
spare part number 19, 58
power cord
set requirements 71
spare part numbers 22
power requirements, product
description 4
processor
product description 1
product description
audio 3
chipset 1
display panel 2
Ethernet 3
external media cards 3
graphics 1, 2
hard drive 2
keyboard 4
memory module 2
microphone 3
operating system 4
optical drive 3
pointing device 4
ports 3, 4
power requirements 4
processors 1
product name 1
security 4
sensors 3
serviceability 4
video 3
wireless 3
product name 1
R
recover
options 67
recovery
discs 66, 68
HP Recovery Manager 67
media 68
starting 68
supported discs 66
system 67
USB ash drive 68
using HP Recovery media 66
recovery media
creating 65
creating using HP Recovery
Manager 66
recovery partition
removing 70
removal/replacement procedures
28
right-side components 12
RJ-45 jack 12
RJ-45 status lights 12
RTC battery
removal 36
spare part number 20, 36
Rubber Kit, spare part numbers 21,
30
S
screw cover plugs
removal 30
spare part numbers 30
screw cover strips
removal 29
spare part numbers 30
Screw Kit, spare part number 22
security cable slot 10
security, product description 4
sensors, product description 3
service tag 14
Index 75
serviceability, product description 4
sleeve, spare part number 22
slots
memory card reader 10
security cable 10
speakers
location 13
removal 34
spare part number 20, 34
specications 63
supported discs, recovery 66
system board
removal 40
spare part numbers 19, 40
system recovery 67
system restore point
creating 66
system restore point, creating 65
T
TouchPad buttons 9
TouchPad components 9
TouchPad zone 9
U
USB 2.0 port 10
USB 3.0 charging port 12
USB 3.0 port 12
V
vents 10, 13
video, product description 3
volume buttons 11
W
webcam 6
webcam light 6
webcam/microphone module
removal 51
spare part number 21, 52
webcam/microphone module cable
removal 55
spare part numbers 21, 55
Windows
system restore point 65, 66
Windows button 12
Windows key 7
Windows tools
using 66
wireless antenna 6
removal 55
spare part number 22, 56
wireless, product description 3
WLAN antenna 6
removal 55
spare part number 22, 56
WLAN module
removal 37
spare part numbers 19, 37
76 Index