Table of Contents
- Getting started
- Getting to know your computer
- Connecting to a network
- Enjoying entertainment features
- Using the camera
- Using audio
- Using video
- Using data transfer
- Navigating the screen
- Using touchpad and touch screen gestures
- Tap
- Two-finger pinch zoom
- Two-finger slide (touchpad and precision touchpad)
- Two-finger tap (touchpad and precision touchpad)
- Three-finger tap (touchpad and precision touchpad)
- Four-finger tap (touchpad and precision touchpad)
- Three-finger swipe (touchpad and precision touchpad)
- Four-finger swipe (precision touchpad)
- One-finger slide (touch screen)
- Using an optional keyboard or mouse
- Using an on-screen keyboard (select products only)
- Using touchpad and touch screen gestures
- Managing power
- Using Sleep and Hibernation
- Shutting down (turning off) the computer
- Using the Power icon and Power Options
- Running on battery power
- Running on external power
- Maintaining your computer
- Securing your computer and information
- Using passwords
- Using Windows Hello (select products only)
- Using internet security software
- Installing software updates
- Using HP Device as a Service (select products only)
- Securing your wireless network
- Backing up your software applications and information
- Using an optional security cable (select products only)
- Using Setup Utility (BIOS)
- Using HP PC Hardware Diagnostics
- Backing up, restoring, and recovering
- Specifications
- Electrostatic discharge
- Accessibility
- Index
HP 15-ek1055TX User Manual
Displayed below is the user manual for 15-ek1055TX by HP which is a product in the Notebooks category. This manual has pages.
Related Manuals
User Guide
© Copyright 2020 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Pentium, and Thunderbolt are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
DisplayPort™ and the DisplayPort™ logo are
trademarks owned by the Video Electronics
Standards Association (VESA) in the United
States and other countries. Miracast® is a
registered trademark of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2020
Document Part Number: L94583-001
Product notice
This guide describes features that are common
to most products. Some features might not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems might require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees might apply and
additional requirements might apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii
iv Safety warning notice
Processor conguration setting (select products only)
IMPORTANT: Select products are congured with an Intel® Pentium® N35xx/N37xx series or a Celeron®
N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is
congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v
vi Processor conguration setting (select products only)
Table of contents
1 Getting started ............................................................................................................................................. 1
Best practices ......................................................................................................................................................... 1
More HP resources ................................................................................................................................................. 1
2 Getting to know your computer ...................................................................................................................... 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Rear ........................................................................................................................................................................ 6
Display .................................................................................................................................................................... 6
Low blue light mode (select products only) ........................................................................................ 6
Keyboard area ........................................................................................................................................................ 8
Touchpad ............................................................................................................................................. 8
Touchpad settings ............................................................................................................. 8
Lights ................................................................................................................................................... 9
Button ................................................................................................................................................ 10
Special keys ....................................................................................................................................... 11
Action keys ........................................................................................................................................ 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14
HP OMEN Command Center ................................................................................................................................. 15
3 Connecting to a network .............................................................................................................................. 16
Connecting to a wireless network ....................................................................................................................... 16
Using the wireless controls ............................................................................................................... 16
Airplane mode key .......................................................................................................... 16
Operating system controls ............................................................................................. 16
Connecting to a WLAN ....................................................................................................................... 17
Using HP Mobile Broadband (select products only) .......................................................................... 18
Using GPS (select products only) ...................................................................................................... 18
Using Bluetooth wireless devices (select products only) ................................................................. 18
Connecting Bluetooth devices ........................................................................................ 18
Connecting to a wired network—LAN (select products only) ............................................................................. 19
vii
4 Enjoying entertainment features .................................................................................................................. 20
Using the camera ................................................................................................................................................. 20
Using audio .......................................................................................................................................................... 20
Connecting speakers ......................................................................................................................... 20
Connecting headphones .................................................................................................................... 20
Connecting headsets ......................................................................................................................... 21
Using sound settings ......................................................................................................................... 21
Using video .......................................................................................................................................................... 21
Connecting a Thunderbolt device using a USB Type-C cable (select products only) ....................... 22
Connecting video devices using an HDMI cable ................................................................................ 23
Setting up HDMI audio .................................................................................................... 23
Connecting digital display devices using a Dual-Mode DisplayPort cable ....................................... 24
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 25
Using data transfer .............................................................................................................................................. 25
Connecting devices to a USB Type-C port (select products only) ..................................................... 25
5 Navigating the screen .................................................................................................................................. 26
Using touchpad and touch screen gestures ........................................................................................................ 26
Tap ..................................................................................................................................................... 26
Two-nger pinch zoom ..................................................................................................................... 27
Two-nger slide (touchpad and precision touchpad) ....................................................................... 27
Two-nger tap (touchpad and precision touchpad) ......................................................................... 27
Three-nger tap (touchpad and precision touchpad) ...................................................................... 28
Four-nger tap (touchpad and precision touchpad) ......................................................................... 28
Three-nger swipe (touchpad and precision touchpad) .................................................................. 29
Four-nger swipe (precision touchpad) ............................................................................................ 29
One-nger slide (touch screen) ......................................................................................................... 30
Using an optional keyboard or mouse ................................................................................................................. 30
Using an on-screen keyboard (select products only) .......................................................................................... 30
6 Managing power .......................................................................................................................................... 31
Using Sleep and Hibernation ............................................................................................................................... 31
Initiating and exiting Sleep ............................................................................................................... 31
Initiating and exiting Hibernation (select products only) ................................................................. 32
Shutting down (turning o) the computer .......................................................................................................... 32
Using the Power icon and Power Options ............................................................................................................ 33
Running on battery power ................................................................................................................................... 33
Using HP Fast Charge (select products only) .................................................................................... 33
Displaying battery charge ................................................................................................................. 33
Finding battery information in HP Support Assistant (select products only) .................................. 34
viii
Conserving battery power ................................................................................................................. 34
Identifying low battery levels ........................................................................................................... 34
Resolving a low battery level ............................................................................................................ 35
Resolving a low battery level when external power is available ................................... 35
Resolving a low battery level when no power source is available ................................. 35
Resolving a low battery level when the computer cannot exit Hibernation .................. 35
Factory-sealed battery ...................................................................................................................... 35
Running on external power ................................................................................................................................. 35
7 Maintaining your computer .......................................................................................................................... 37
Improving performance ....................................................................................................................................... 37
Using Disk Defragmenter .................................................................................................................. 37
Using Disk Cleanup ............................................................................................................................ 37
Using HP 3D DriveGuard (select products only) ................................................................................ 37
Identifying HP 3D DriveGuard status .............................................................................. 38
Updating programs and drivers .......................................................................................................................... 38
Updating using Windows 10 .............................................................................................................. 38
Updating using Windows 10 S ........................................................................................................... 38
Cleaning your computer ...................................................................................................................................... 39
Using HP Easy Clean (select products only) ...................................................................................... 39
Removing dirt and debris from non-HP Easy Clean computers ....................................................... 39
Caring for wood veneer (select products only) ................................................................................. 40
Traveling with or shipping your computer .......................................................................................................... 40
8 Securing your computer and information ....................................................................................................... 42
Using passwords .................................................................................................................................................. 42
Setting Windows passwords ............................................................................................................. 42
Setting Setup Utility (BIOS) passwords ............................................................................................. 43
Using Windows Hello (select products only) ....................................................................................................... 44
Using internet security software ......................................................................................................................... 44
Using antivirus software ................................................................................................................... 44
Using rewall software ..................................................................................................................... 44
Installing software updates ................................................................................................................................. 45
Using HP Device as a Service (select products only) ........................................................................................... 45
Securing your wireless network .......................................................................................................................... 45
Backing up your software applications and information .................................................................................... 45
Using an optional security cable (select products only) ..................................................................................... 45
9 Using Setup Utility (BIOS) ............................................................................................................................. 46
Starting Setup Utility (BIOS) ................................................................................................................................ 46
ix
Updating Setup Utility (BIOS) .............................................................................................................................. 46
Determining the BIOS version ........................................................................................................... 46
Downloading a BIOS update .............................................................................................................. 47
10 Using HP PC Hardware Diagnostics .............................................................................................................. 48
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 48
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 48
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 49
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 49
Installing HP PC Hardware Diagnostics Windows ............................................................................. 49
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 49
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 50
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 50
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 50
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 51
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 51
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 51
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 51
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 51
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 51
11 Backing up, restoring, and recovering .......................................................................................................... 53
Backing up information and creating recovery media ........................................................................................ 53
Using Windows tools ......................................................................................................................... 53
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 53
Restoring and recovery ........................................................................................................................................ 54
Restoring, resetting, and refreshing using Windows tools .............................................................. 54
Recovering using HP Recovery media ............................................................................................... 54
Changing the computer boot order ................................................................................................... 54
Using HP Sure Recover (select products only) .................................................................................. 55
12 Specications ............................................................................................................................................ 56
Input power .......................................................................................................................................................... 56
Operating environment ....................................................................................................................................... 57
13 Electrostatic discharge ............................................................................................................................... 58
x
14 Accessibility .............................................................................................................................................. 59
HP and accessibility ............................................................................................................................................. 59
Finding the technology tools you need ............................................................................................ 59
The HP commitment ......................................................................................................................... 59
International Association of Accessibility Professionals (IAAP) ....................................................... 59
Finding the best assistive technology .............................................................................................. 60
Assessing your needs ..................................................................................................... 60
Accessibility for HP products .......................................................................................... 60
Standards and legislation .................................................................................................................................... 61
Standards .......................................................................................................................................... 61
Mandate 376 – EN 301 549 ............................................................................................ 61
Web Content Accessibility Guidelines (WCAG) ................................................................ 61
Legislation and regulations .............................................................................................................. 61
Useful accessibility resources and links .............................................................................................................. 62
Organizations .................................................................................................................................... 62
Educational institutions .................................................................................................................... 62
Other disability resources ................................................................................................................. 62
HP links .............................................................................................................................................. 62
Contacting support .............................................................................................................................................. 63
Index ............................................................................................................................................................. 64
xi
xii
1 Getting started
This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to
learn about best practices after you set up your computer, fun things to do with your computer, and where to
nd additional HP resources.
Best practices
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering
on page 53.
●If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a
network on page 16.
●Become familiar with the computer hardware and software. For more information, see Getting to know
your computer on page 3 and Enjoying entertainment features on page 20.
●Update or purchase antivirus software. See Using antivirus software on page 44.
●Access HP Support Assistant app—For quick online support, open the HP Support Assistant app (select
products only). HP Support Assistant optimizes computer performance and resolves problems using the
latest software updates, diagnostic tools, and guided assistance. Type support in the taskbar search
box, and then select HP Support Assistant. Then select Support.
More HP resources
To locate resources that provide product details, how-to information, and more, use this table.
Table 1-1 Additional information
Resource Contents
Setup Instructions ●Overview of computer setup and features
HP support
For HP support, go to http://www.hp.com/support, and
follow the instructions to nd your product.
‒ or –
Type support in the taskbar search box, and then select
HP Support Assistant. Then select Support.
‒ or –
Select the question mark icon in the taskbar search box.
Then select Support.
●Online chat with an HP technician
●Support telephone numbers
●Replacement parts videos (select products only)
●Maintenance and service guides
●HP service center locations
Safety & Comfort Guide
To access this guide:
▲Type HP Documentation in the taskbar search
box, and then select HP Documentation.
●Proper workstation setup
●Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
●Electrical and mechanical safety information
Best practices 1
Table 1-1 Additional information (continued)
Resource Contents
‒ or –
▲Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the internet
to access the latest version of the user guide.
Regulatory, Safety, and Environmental Notices
To access this document:
▲Type HP Documentation in the taskbar search
box, and then select HP Documentation.
●Important regulatory notices, including information about proper
battery disposal, if needed.
Limited Warranty*
To access this document:
▲Type HP Documentation in the taskbar search
box, and then select HP Documentation.
‒ or –
▲Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the internet
to access the latest version of the user guide.
●Specic warranty information about this computer
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
2 Chapter 1 Getting started
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
NOTE: Actual computer color, features, feature locations, icon labels, and accessories might vary from the
images depicted.
Locating hardware
To nd out what hardware is installed on your computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
Software can vary by product. To nd out what software is installed on your computer:
▲Right-click the Start button, and then select Apps and Features.
Locating hardware 3
Right side
NOTE: Refer to the illustration that most closely matches your computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) USB Type-C SuperSpeed port with HP Sleep and
Charge
Connects a USB device, provides high-speed data transfer, and
charges small devices, even when the computer is o.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
NOTE: Cables, adapters, or both (purchased separately) might
be required.
(2) USB Type-C Thunderbolt™ port with HP Sleep
and Charge
Connects a USB device, provides high-speed data transfer, and
charges small devices, even when the computer is o.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer might also support a Thunderbolt
docking station.
NOTE: Cables, adapters, or both (purchased separately) might
be required.
(3) Dual-Mode DisplayPort connector Connects an optional digital display device, such as a high-
performance monitor or projector.
(4) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(5) USB ports (2) Connect USB devices, provide data transfer, and (for select
products) charge small devices when the computer is on or in
Sleep mode.
4 Chapter 2 Getting to know your computer
Left side
Table 2-2 Left-side components and their descriptions
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking white (select products only): The AC adapter is
disconnected and the battery has reached a low battery
level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
(3) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(4) USB port with HP Sleep and Charge Connects a USB device, provides data transfer, and charges
small devices, even when the computer is o.
(5) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(6) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲Type HP Documentation in the taskbar search box,
and then select HP Documentation.
Left side 5
Table 2-2 Left-side components and their descriptions (continued)
Component Description
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(7) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
Rear
Table 2-3 Rear component and its description
Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to
cycle on and o during routine operation.
Display
NOTE: Your computer might look slightly dierent from the illustration in this section.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at
night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
6 Chapter 2 Getting to know your computer
Table 2-4 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Camera Allows you to video chat, record video, and record still images. To use
your camera, see Using the camera on page 20. Some cameras also
allow a facial recognition logon to Windows, instead of a password
logon. For more information, see Using Windows Hello (select
products only) on page 44.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(4) Camera light On: The camera is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
Display 7
Keyboard area
NOTE: Keyboards can vary by language.
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn o the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the touchpad button.
– or –
▲Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to
select the button.
Table 2-5 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
NOTE: For more information, see Using touchpad and touch
screen gestures on page 26.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
8 Chapter 2 Getting to know your computer
Lights
NOTE: Your computer might look slightly dierent from the illustration in this section.
Table 2-6 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
(3) Touchpad light ●On: The touchpad is o.
●O: The touchpad is on.
(4) Power light ●On: The computer is on.
●Blinking (select products only): The computer is in the
Sleep state, a power-saving state. The computer shuts o
power to the display and other unnecessary components.
●O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the power-
saving state that uses the least amount of power.
Keyboard area 9
Button
NOTE: Your computer might look slightly dierent from the illustration in this section.
Table 2-7 Button and its description
Component Description
Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button briey to
exit Hibernation.
IMPORTANT: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures
are ineective, press and hold the power button down for at least 10
seconds to turn o the computer.
To learn more about your power settings, see your power options:
▲Right-click the Power icon , and then select Power
Options.
10 Chapter 2 Getting to know your computer
Special keys
NOTE: Refer to the illustration that most closely matches your computer.
Table 2-8 Special keys and their descriptions
Component Description
(1) Action keys Execute frequently used system functions when pressed in
combination with the fn key. Action keys are dened by the icon
symbols on the f1 through f12 function keys. The action keys
can vary by computer. See Action keys on page 12.
(2) Calculator key Opens the calculator.
NOTE: Pressing the key again closes the calculator.
(3) esc key Displays system information when pressed in combination with
the fn key.
(4) fn key Executes specic functions when pressed in combination with
another key.
(5) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again closes the Start menu.
(6) Windows application key Displays options for a selected object.
(7) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
Keyboard area 11
Table 2-8 Special keys and their descriptions (continued)
Component Description
▲Right-click the Power icon , and then select Power
Options.
(8) OMEN key Opens the OMEN Command Center software.
See HP OMEN Command Center on page 15 for more
information.
(9) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(10) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
Action keys
The action keys execute frequently used system functions as dened by the icon symbol on f1 through f12
function keys. The action keys vary by computer.
▲To use an action key, press fn, and then press one of the keys listed in the following table.
Table 2-9 Action keys and their descriptions
Icon Description
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Turns the keyboard backlight o or on. On select products, you can adjust the brightness of the keyboard
backlight. Press the key repeatedly to adjust the brightness from high (when you rst start up the computer),
to low, to o. After you adjust the keyboard backlight setting, the backlight will revert to your previous
setting each time you turn on the computer. The keyboard backlight will turn o after 30 seconds of
inactivity. To turn the keyboard backlight back on, press any key or tap the touchpad (select products only).
To conserve battery power, turn o this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
12 Chapter 2 Getting to know your computer
Table 2-9 Action keys and their descriptions (continued)
Icon Description
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the touchpad on or o.
Turns the Windows key o and on.
Bottom
NOTE: Your computer might look slightly dierent from the illustration in this section.
Table 2-10 Bottom components and their descriptions
Component Description
(1) Speakers (2) Produce sound.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom 13
Labels
The labels aixed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.
Table 2-11 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Table 2-12 Service label components
Component
(1) HP product name
(2) Product ID
14 Chapter 2 Getting to know your computer
Table 2-12 Service label components (continued)
Component
(3) Serial number
(4) Warranty period
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
HP OMEN Command Center
HP OMEN Command Center allows you to customize your computer for your specic gaming needs.
▲To open HP OMEN Command Center, select the Start button, select OMEN Command Center, and then
follow the on-screen instructions.
– or –
Press the OMEN key at the top right side of the keyboard.
The HP OMEN Command Center dashboard provides a central location to access and congure the following
features:
NOTE: Some features are available on select products only.
●System Vitals: Monitor the computer status and performance.
●Lighting: Customize the keyboard and OMEN logo lighting (select products only).
●Network Booster: View and adjust network priorities and settings.
●Performance Control: Optimize the performance of your computer for the task you are performing.
●Gaming Device Lighting and Macros: Congure the lighting and macro keys when an external supported
gaming device is connected (select products only).
●My Games: Manage and access your game library from one location.
●OMEN Game Stream: Provide the ability to stream games to other devices.
●Help: Access “How to” information and frequently asked questions.
NOTE: To minimize the dashboard, select the arrow button < at the top of the dashboard.
HP OMEN Command Center 15
3 Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites by using your computer and a wired or wireless network connection.
This chapter helps you get connected to that world.
Connecting to a wireless network
Your computer might be equipped with one or more of the following wireless devices:
●WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi
networks, wireless LANs, or WLANs) in corporate oices, your home, and public places such as airports,
restaurants, coee shops, hotels, and universities. The WLAN device in your computer communicates
with a wireless router or a wireless access point.
●HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network
(WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone
towers) throughout large geographic areas, eectively providing coverage across entire states, regions,
or even countries.
●Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 m (approximately 33 ft) of each other.
Using the wireless controls
You can control the wireless devices in your computer using one or more of these features:
●Airplane mode key (also called wireless button or wireless key)
●Operating system controls
Airplane mode key
The computer might have an airplane mode key, one or more wireless devices, and one or two wireless lights.
All the wireless devices on your computer are enabled at the factory.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices.
Operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.
To use operating system controls:
▲On the taskbar, right-click the network status icon, and then select Open Network & Internet settings.
‒ or –
▲On the taskbar, select the network status icon, and then select Network & Internet settings.
16 Chapter 3 Connecting to a network
Connecting to a WLAN
NOTE: When you are setting up internet access in your home, you must establish an account with an
internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP will
help set up the modem, install a network cable to connect your wireless router to the modem, and test the
internet service.
To connect to a WLAN, follow these steps:
1. Be sure that the WLAN device is on.
2. On the taskbar, select the network status icon, and then connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and
then select Next to complete the connection.
NOTE: If no WLANs are listed, you might be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN that you want to connect to:
1. On the taskbar, right-click the network status icon, and then select Open Network & Internet
settings.
‒ or –
On the taskbar, select the network status icon, and then select Network & Internet settings.
2. Under the Change your network settings section, select Network and Sharing Center.
3. Select Set up a new connection or network.
A list of options is displayed, which allows you to manually search for and connect to a network or
to create a new network connection.
3. Follow the on-screen instructions to complete the connection.
After the connection is made, right-click the network status icon at the far right of the taskbar to verify the
name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router
manufacturer, and interference from other electronic devices or structural barriers such as walls and oors.
Connecting to a wireless network 17
Using HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
when used with a mobile operator’s network, gives you the freedom to connect to the internet, send email, or
connect to your corporate network without the need for Wi-Fi hotspots.
You might need the HP Mobile Broadband Module IMEI number, MEID number, or both to activate mobile
broadband service. The number might be printed on a label located on the bottom of your computer, inside
the battery bay, under the service door, or on the back of the display.
‒ or –
1. On the taskbar, select the network status icon.
2. Select Network & Internet settings.
3. Under the Network & Internet section, select Cellular, and then select Advanced Options.
Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card
contains basic information about you, such as a personal identication number (PIN), as well as network
information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it
might be included with the HP Mobile Broadband documents provided with your computer, or the mobile
network operator might provide it separately from the computer.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your computer.
Using GPS (select products only)
Your computer might be equipped with a Global Positioning System (GPS) device. GPS satellites deliver
location, speed, and direction information to GPS-equipped systems.
To enable GPS, be sure location is enabled under the Location setting.
▲Type location in the taskbar search box, select Location privacy settings, and then select a setting.
Using Bluetooth wireless devices (select products only)
A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices such as the following:
●Computers (desktop, notebook)
●Phones (cellular, cordless, smartphone)
●Imaging devices (printer, camera)
●Audio devices (headset, speakers)
●Mouse
●External keyboard
Connecting Bluetooth devices
Before you can use a Bluetooth device, you must establish a Bluetooth connection.
1. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings.
2. Enable Bluetooth, if it is not already enabled.
18 Chapter 3 Connecting to a network
3. Select Add Bluetooth or other device, and then in the Add a device dialog box, select Bluetooth.
4. Select your device from the list, and then follow the on-screen instructions.
NOTE: If the device requires verication, a pairing code is displayed. On the device that you are adding,
follow the on-screen instructions to verify that the code on your device matches the pairing code. For more
information, see the documentation provided with the device.
NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some
devices might have additional requirements; see the documentation provided with the device.
Connecting to a wired network—LAN (select products only)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
working wirelessly) or if you want to connect to an existing network at your oice.
If there is no RJ-45 port on the computer, connecting to a LAN requires a network cable and a network jack or
an optional docking device or expansion product.
To connect the network cable, follow these steps:
1. Plug the network cable into the network jack (1) on the computer.
2. Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from
TV and radio reception, orient the circuitry end of the cable toward the computer.
Connecting to a wired network—LAN (select products only) 19
4 Enjoying entertainment features
Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music,
and download and watch movies. Or, to make your computer an even more powerful entertainment center,
connect external devices like a monitor, projector, TV, speakers, or headphones.
Using the camera
Your computer has one or more cameras that enable you to connect with others for work or play. Cameras
can be front facing, rear facing, or pop up. To determine which camera or cameras are on your product, see
Getting to know your computer on page 3.
Most cameras allow you to video chat, record video, and record still images. Some also provide HD (high-
denition) capability, apps for gaming, or facial recognition software like Windows Hello. See Securing your
computer and information on page 42 for details about using Windows Hello.
On select products, you can also enhance your camera privacy by turning the camera o. By default, the
camera is turned on. To turn o your camera, slide the camera privacy switch toward the icon next to the
switch. To turn the camera back on, slide the switch away from the icon.
To use your camera, type camera in the taskbar search box, and then select Camera from the list of
applications.
Using audio
You can download and listen to music, stream audio content (including radio) from the web, record audio, or
mix audio and video to create multimedia. You can also play music CDs on the computer (on select products)
or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach external audio
devices such as speakers or headphones.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect
high-denition speakers to the computer, see Setting up HDMI audio on page 23. Before connecting
speakers, lower the volume setting.
Connecting headphones
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental
Notices.
To access this document:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on your
computer.
To connect wireless headphones to your computer, follow the device manufacturer's instructions.
20 Chapter 4 Enjoying entertainment features
Connecting headsets
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental
Notices.
To access this document:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-
out (headphone)/audio-in (microphone) combo jack on your computer.
To connect wireless headsets to your computer, follow the device manufacturer's instructions.
Using sound settings
Use sound settings to adjust system volume, change system sounds, or manage audio devices.
To view or change sound settings:
▲Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select Sound.
Your computer might include an enhanced sound system by Bang & Olufsen, B&O, or another provider. As a
result, your computer might include advanced audio features that can be controlled through an audio control
panel specic to your sound system.
Use the audio control panel to view and control audio settings.
▲Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select the audio control panel specic to your system.
Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer when you are not connected to a
network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the
instructions to nd your product.
Using video 21
Connecting a Thunderbolt device using a USB Type-C cable (select products only)
NOTE: To connect a USB Type-C Thunderbolt device to your computer, you need a USB Type-C cable,
purchased separately.
To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt
device according to the following instructions:
1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.
2. Connect the other end of the cable to the external Thunderbolt device.
3. Press fn+f1 to cycle through one of four display states:
●PC screen only: View the screen image on the computer only.
●Duplicate: View the screen image simultaneously on both the computer and external device.
●Extend: View the screen image extended across both the computer and external device.
●Second screen only: View the screen image on the external device only.
Each time you press the fn+f1, the display state changes.
NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of
the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.
22 Chapter 4 Enjoying entertainment features
Connecting video devices using an HDMI cable
NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.
To see the computer screen image on a high-denition TV or monitor, connect the high-denition device
according to the following instructions:
1. Connect one end of the HDMI cable to the HDMI port on the computer.
NOTE: HDMI port shape can vary by product.
2. Connect the other end of the cable to the high-denition TV or monitor.
3. Press fn+f1 to cycle through four display states:
●PC screen only: View the screen image on the computer only.
●Duplicate: View the screen image simultaneously on both the computer and the external device.
●Extend: View the screen image extended across both the computer and the external device.
●Second screen only: View the screen image on the external device only.
Each time you press fn+f1, the display state changes.
NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of
the external device, as follows. Select the Start button, select the Settings icon , and then select
System. Under Display, select the appropriate resolution, and then select Keep changes.
Setting up HDMI audio
HDMI is the only video interface that supports high-denition video and audio. After you connect an HDMI TV
to the computer, you can then turn on HDMI audio by following these steps:
1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then select
Playback devices.
2. On the Playback tab, select the name of the digital output device.
3. Select Set Default, and then select OK.
Using video 23
To return the audio stream to the computer speakers:
1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then select
Playback devices.
2. On the Playback tab, select Speakers.
3. Select Set Default, and then select OK.
Connecting digital display devices using a Dual-Mode DisplayPort cable
NOTE: To connect a digital display device to your computer, you need a Dual-Mode DisplayPort (DP-to-DP)
cable, purchased separately.
The Dual-Mode DisplayPort connector connects a digital display device such as a high-performance monitor
or projector. Dual-Mode DisplayPort delivers higher performance than VGA and improves digital connectivity.
1. Connect one end of the Dual-Mode DisplayPort cable to the Dual-Mode DisplayPort connector on the
computer.
NOTE: Your connector might look slightly dierent from the illustration in this section.
2. Connect the other end of the cable to the digital display device.
3. Press fn+f1 to cycle through four display states:
●PC screen only: View the screen image on the computer only.
●Duplicate: View the same screen image simultaneously on both the computer and the external
device.
●Extend: View the screen image extended across both the computer and the external device.
●Second screen only: View the screen image on the external device only.
Each time you press fn+f1, the display state changes.
NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of
the external device, as follows. Select the Start button, select the Settings icon , and then select
System. Under Display, select the appropriate resolution, and then select Keep changes.
24 Chapter 4 Enjoying entertainment features
Discovering and connecting to Miracast-compatible wireless displays (select
products only)
To discover and connect to Miracast®-compatible wireless displays without leaving your current apps, follow
the steps below.
To open Miracast:
▲Type project in the taskbar search box, and then select Project to a second screen. Select Connect to
a wireless display, and then follow the on-screen instructions.
Using data transfer
Your computer is a powerful entertainment device that enables you to transfer photos, videos, and movies
from your USB devices to view on your computer.
To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB
device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the les to your computer.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the
instructions to nd your product.
Connecting devices to a USB Type-C port (select products only)
NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased
separately.
1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.
2. Connect the other end of the cable to the external device.
Using data transfer 25
5 Navigating the screen
Depending on your computer model, you can navigate the computer screen using one or more of the
following methods:
●Use touch gestures directly on the computer screen.
●Use touch gestures on the touchpad.
●Use an optional mouse or keyboard (purchased separately).
●Use an on-screen keyboard.
●Use a pointing stick.
Using touchpad and touch screen gestures
The touchpad helps you navigate the computer screen and control the pointer using simple touch gestures.
You can also use the left and right touchpad buttons as you would use the corresponding buttons on an
external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures
described in this chapter.
To customize gestures and see videos of how they work, type control panel in the taskbar search box,
select Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse.
Some products include a precision touchpad, which provides enhanced gesture functionality. To determine if
you have a precision touchpad and nd additional information, select Start, select Settings, select Devices,
and then select touchpad.
NOTE: Unless noted, gestures can be used on both the touchpad and a touch screen.
Tap
Point to an item on the screen, and then tap one nger on the touchpad zone or touch screen to select the
item. Double-tap an item to open it.
26 Chapter 5 Navigating the screen
Two-nger pinch zoom
Use the two-nger pinch zoom to zoom out or in on images or text.
●Zoom out by placing two ngers apart on the touchpad zone or touch screen and then moving your
ngers together.
●Zoom in by placing two ngers together on the touchpad zone or touch screen and then moving your
ngers apart.
Two-nger slide (touchpad and precision touchpad)
Place two ngers slightly apart on the touchpad zone and then drag them up, down, left, or right to move up,
down, or sideways on a page or image.
Two-nger tap (touchpad and precision touchpad)
Tap two ngers on the touchpad zone to open the options menu for the selected object.
NOTE: The two-nger tap performs the same function as right-clicking with a mouse.
Using touchpad and touch screen gestures 27
Three-nger tap (touchpad and precision touchpad)
By default, the three-nger tap opens the taskbar search box. Tap three ngers on the touchpad zone to
perform the gesture.
To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices,
and then select touchpad. Under Three-nger gestures, in the Taps box, select a gesture setting.
Four-nger tap (touchpad and precision touchpad)
By default, the four-nger tap opens the Action Center. Tap four ngers on the touchpad zone to perform the
gesture.
To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices,
and then select touchpad. Under Four-nger gestures, in the Taps box, select a gesture setting.
28 Chapter 5 Navigating the screen
Three-nger swipe (touchpad and precision touchpad)
By default, the three-nger swipe switches between open apps and the desktop.
●Swipe 3 ngers away from you to see all open windows.
●Swipe 3 ngers toward you to show the desktop.
●Swipe 3 ngers left or right to switch between open windows.
To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices,
and then select touchpad. Under Three-nger gestures, in the Swipes box, select a gesture setting.
Four-nger swipe (precision touchpad)
By default, the four-nger swipe switches between open desktops.
●Swipe 4 ngers away from you to see all open windows.
●Swipe 4 ngers toward you to show the desktop.
●Swipe 4 ngers left or right to switch between desktops.
To change the function of this gesture, select Start, select Settings, select Devices, and then select
touchpad. Under Four-nger gestures, in the Swipes box, select a gesture setting.
Using touchpad and touch screen gestures 29
One-nger slide (touch screen)
Use the one-nger slide to pan or scroll through lists and pages, or to move an object.
●To scroll across the screen, lightly slide one nger across the screen in the direction you want to move.
●To move an object, press and hold your nger on an object, and then drag your nger to move the object.
Using an optional keyboard or mouse
An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as
you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specic
functions.
Using an on-screen keyboard (select products only)
1. To display an on-screen keyboard, tap the keyboard icon in the notication area, at the far right of the
taskbar.
2. Begin typing.
NOTE: Suggested words might be displayed above the on-screen keyboard. Tap a word to select it.
NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.
30 Chapter 5 Navigating the screen
6 Managing power
Your computer can operate on either battery power or external power. When the computer is running on
battery power and an external power source is not available to charge the battery, it is important to monitor
and conserve the battery charge.
Some power management features described in this chapter might not be available on your computer.
Using Sleep and Hibernation
IMPORTANT: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an
unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you
always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.
This practice is particularly important when you travel with your computer.
IMPORTANT: To reduce the risk of possible audio and video degradation, loss of audio or video playback
functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external
media card.
Windows has two power-saving states, Sleep and Hibernation.
●Sleep—The Sleep state is automatically initiated after a period of inactivity. Your work is saved to
memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more
information, see Initiating and exiting Sleep on page 31.
●Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level or the
computer has been in the Sleep state for an extended period of time. In the Hibernation state, your work
is saved to a hibernation le and the computer powers down. You can also initiate Hibernation manually.
For more information, see Initiating and exiting Hibernation (select products only) on page 32.
Initiating and exiting Sleep
You can initiate Sleep in any of the following ways:
●Select the Start button, select the Power icon, and then select Sleep.
●Close the display (select products only).
●Press the Sleep hot key (select products only); for example, fn+f1 or fn+f12.
●Briey press the power button (select products only).
You can exit Sleep in any of the following ways:
●Briey press the power button.
●If the computer is closed, raise the display (select products only).
●Press a key on the keyboard (select products only).
●Tap the touchpad (select products only).
When the computer exits Sleep, your work returns to the screen.
NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password
before your work returns to the screen.
Using Sleep and Hibernation 31
Initiating and exiting Hibernation (select products only)
You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options.
1. Right-click the Power icon , and then select Power Options.
2. In the left pane, select Choose what the power buttons do (wording might vary by product).
3. Depending on your product, you can enable Hibernation for battery power or external power in any of
the following ways:
●Power button—Under Power and sleep buttons and lid settings (wording might vary by product),
select When I press the power button, and then select Hibernate.
●Sleep button (select products only)—Under Power and sleep buttons and lid settings (wording
might vary by product), select When I press the sleep button, and then select Hibernate.
●Lid (select products only)—Under Power and sleep buttons and lid settings (wording might vary
by product), select When I close the lid, and then select Hibernate.
●Power menu—Select Change Settings that are currently unavailable, and then, under Shutdown
settings, select the Hibernate check box.
The Power menu can be accessed by selecting the Start button.
4. Select Save changes.
▲To initiate Hibernation, use the method that you enabled in step 3.
▲To exit Hibernation, briey press the power button.
NOTE: If you have set a password to be required on exiting Hibernation, you must enter your Windows
password before your work returns to the screen.
Shutting down (turning o) the computer
IMPORTANT: Unsaved information is lost when the computer shuts down. Be sure to save your work before
shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns o the
display and the computer.
Shut down the computer when it will be unused and disconnected from external power for an extended
period.
The recommended procedure is to use the Windows Shut down command.
NOTE: If the computer is in the Sleep state or in Hibernation, rst exit Sleep or Hibernation by briey
pressing the power button.
1. Save your work and close all open programs.
2. Select the Start button, select the Power icon, and then select Shut down.
32 Chapter 6 Managing power
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the
following emergency procedures in the sequence provided:
●Press ctrl+alt+delete, select the Power icon, and then select Shut down.
●Press and hold the power button for at least 10 seconds.
●If your computer has a user-replaceable battery (select products only), disconnect the computer from
external power, and then remove the battery.
Using the Power icon and Power Options
The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power
settings and view the remaining battery charge.
●To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .
●To use Power Options, right-click the Power icon , and then select Power Options.
Dierent Power icons indicate whether the computer is running on battery or external power. Placing the
mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.
Running on battery power
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
When a charged battery is in the computer and the computer is not plugged into external power, the computer
runs on battery power. When the computer is o and unplugged from external power, the battery in the
computer slowly discharges. The computer displays a message when the battery reaches a low or critical
battery level.
Computer battery life varies, depending on power management settings, programs running on the computer,
screen brightness, external devices connected to the computer, and other factors.
NOTE: Select computer products can switch between graphic controllers to conserve battery charge.
Using HP Fast Charge (select products only)
The HP Fast Charge feature allows you to quickly charge your computer battery. The charging time might vary
by ± 10%. When the remaining battery charge is between 0 and 50%, the battery will charge to 50% of full
capacity in no more than 30 to 45 minutes, depending on your computer model.
To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to
external power.
Displaying battery charge
To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .
Using the Power icon and Power Options 33
Finding battery information in HP Support Assistant (select products only)
To access battery information:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Troubleshooting and xes, and then in the Diagnostics section, select HP Battery Check. If HP
Battery Check indicates that your battery should be replaced, contact support.
HP Support Assistant provides the following tools and information about the battery:
●HP Battery Check
●Information about battery types, specications, life cycles, and capacity
Conserving battery power
To conserve battery power and maximize battery life:
●Lower the brightness of the display.
●Turn o wireless devices when you are not using them.
●Disconnect unused external devices that are not plugged into an external power source, such as an
external hard drive connected to a USB port.
●Stop, disable, or remove any external media cards that you are not using.
●Before you leave your work, initiate Sleep or shut down the computer.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level, the
following behavior occurs:
●The battery light (select products only) indicates a low or critical battery level.
– or –
●The Power icon shows a low or critical battery notication.
NOTE: For additional information about the Power icon, see Using the Power icon and Power Options
on page 33.
The computer takes the following actions for a critical battery level:
●If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briey in
the Sleep state and then shuts down and loses any unsaved information.
●If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
Hibernation.
34 Chapter 6 Managing power
Resolving a low battery level
Resolving a low battery level when external power is available
Connect one of the following to the computer and to external power:
●AC adapter
●Optional docking device or expansion product
●Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available
Save your work and shut down the computer.
Resolving a low battery level when the computer cannot exit Hibernation
1. Connect the AC adapter to the computer and to external power.
2. Exit Hibernation by pressing the power button.
Factory-sealed battery
To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in
the HP Support Assistant app (select products only).
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Troubleshooting and xes, and then in the Diagnostics section, select HP Battery Check. If HP
Battery Check indicates that your battery should be replaced, contact support.
The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the
battery could aect your warranty coverage. If a battery is no longer holding a charge, contact support.
Running on external power
For information about connecting to external power, see the Setup Instructions poster provided in the
computer box.
The computer does not use battery power when the computer is connected to external power with an
approved AC adapter or an optional docking device or expansion product.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a
replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
WARNING! Do not charge the computer battery while you are aboard aircraft.
Connect the computer to external power under any of the following conditions:
●When charging or calibrating a battery
●When installing or updating system software
●When updating the system BIOS
●When writing information to a disc (select products only)
Running on external power 35
●When running Disk Defragmenter on computers with internal hard drives
●When performing a backup or recovery
When you connect the computer to external power:
●The battery begins to charge.
●The Power icon changes appearance.
When you disconnect external power:
●The computer switches to battery power.
●The Power icon changes appearance.
36 Chapter 6 Managing power
7 Maintaining your computer
Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to use
tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and
drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with tools such
as Disk Defragmenter and Disk Cleanup.
Using Disk Defragmenter
HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
To run Disk Defragmenter:
1. Connect the computer to AC power.
2. Type defragment in the taskbar search box, and then select Defragment and Optimize Drives.
3. Follow the on-screen instructions.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Use Disk Cleanup to search the hard drive for unnecessary les that you can safely delete to free up disk space
and help the computer run more eiciently.
To run Disk Cleanup:
1. Type disk in the taskbar search box, and then select Disk Cleanup.
2. Follow the on-screen instructions.
Using HP 3D DriveGuard (select products only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the
following conditions:
●You drop the computer.
●You move the computer with the display closed while the computer is running on battery power.
A short time after one of these events, HP 3D DriveGuard returns the hard drive to normal operation.
NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional
docking device or connected to a USB port is not protected by HP 3D DriveGuard.
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these
drives.
Improving performance 37
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay, the
secondary hard drive bay (select products only), or both are parked.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues
and bring new features and options to your computer. For example, older graphics components might not
work well with the most recent gaming software. Without the latest driver, you do not get the most out of
your equipment.
To update programs and drivers, choose one of the following methods:
●Updating using Windows 10 on page 38
●Updating using Windows 10 S on page 38
Updating using Windows 10
To update programs and drivers:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
2. Select My notebook, select the Updates tab, and then select Check for updates and messages.
3. Follow the on-screen instructions.
Updating using Windows 10 S
To update programs:
1. Select Start, and then select Microsoft Store.
2. Select your account prole picture next to the search box, and then select Downloads and updates.
3. On the Downloads and updates page, make the selection for updates and follow the on-screen
instructions.
To update drivers:
1. Type windows update settings in the taskbar search box, and then select Windows Update
settings.
2. Select Check for updates.
NOTE: If Windows does not nd a new driver, go to the device manufacturer's website, and follow the
instructions.
38 Chapter 7 Maintaining your computer
Cleaning your computer
Cleaning your computer regularly removes dirt, debris, and harmful bacteria. Use the following information to
clean most computer surfaces. For computers with wood veneer, see Caring for wood veneer (select products
only) on page 40.
Using HP Easy Clean (select products only)
HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces with germicidal
wipes. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount
of time so that you can clean all computer surfaces.
1. Start HP Easy Clean in one of the following ways:
●Select the Start menu, and then select HP Easy Clean.
– or –
●Select the HP Easy Clean icon in the taskbar.
– or –
●Select Start, and then select the HP Easy Clean tile.
2. Now that your devices are disabled for a short period, use germicidal wipes to safely disinfect all
exposed surfaces of your computer, including the keyboard, display, touchpad, and case. Follow the
manufacturer's directions for using the wipes.
IMPORTANT: If you are not sure that a cleaning product is safe for your computer, check the product
contents to make sure that ingredients such as these are not included in the product:
●Alcohol
●Acetone
●Ammonium chloride
●Methylene chloride
●Hydrocarbons
●Any petroleum-based materials such as benzene or thinner
NOTE: Keep the computer open until you have allowed it to completely air dry.
3. When the surface is dry:
a. Connect AC power.
b. Connect all powered external devices.
c. Turn on the computer.
Removing dirt and debris from non-HP Easy Clean computers
If HP Easy Clean is not preinstalled on your computer, follow these steps:
1. Turn o the computer to prevent electric shock or damage to components.
a. Disconnect AC power.
b. Disconnect all powered external devices.
2. Wipe the exterior of the computer with a soft, water-dampened cloth to remove the soil as needed.
Cleaning your computer 39
●The cloth should be of dry microber or a chamois (static-free cloth without oil), or static-free cloth
wipes.
●The cloth should be moist but not wet. Water dripping into the ventilation or other points of ingress
can cause damage.
●Do not use brous materials, such as paper towels, which can scratch the computer. Over time, dirt
and cleaning agents can get trapped in the scratches.
3. Allow the unit to air dry before using the computer or performing additional cleaning with germicidal
wipes.
4. When you are nished cleaning and the surface is dry:
a. Connect AC power.
b. Connect all powered external devices.
c. Turn on the computer.
Caring for wood veneer (select products only)
Your product might feature high-quality wood veneer. As with all natural wood products, proper care and
handling are important to ensure the best results over the life of the product. Because of the nature of
natural wood, you might see unique variations in the grain pattern or subtle variations in color, which are
normal.
●Clean the wood with a dry, static-free microber cloth or chamois.
●Avoid cleaning products containing substances such as ammonia, chlorine, acetone, turpentine, or other
mineral spirits.
●Do not expose the wood to sun or moisture for long periods of time.
●If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.
●Avoid contact with any substance that might dye or discolor the wood.
●Avoid contact with sharp objects or rough surfaces that might scratch the wood.
Traveling with or shipping your computer
If you have to travel with or ship your computer, follow these tips to keep your equipment safe.
●Prepare the computer for traveling or shipping:
–Back up your information to an external drive.
–Remove all discs and all external media cards, such as memory cards.
–Turn o and then disconnect all external devices.
–Shut down the computer.
●Take a backup of your information. Keep the backup separate from the computer.
●When traveling by air, carry the computer as hand luggage; do not check it with the rest of your luggage.
IMPORTANT: Avoid exposing a drive to magnetic elds. Security devices with magnetic elds include
airport walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
40 Chapter 7 Maintaining your computer
●If you plan to use the computer during a ight, listen for the in-ight announcement that tells you when
you are allowed to use your computer. In-ight computer use is at the discretion of the airline.
●If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”
●The use of wireless devices might be restricted in some environments. Such restrictions might apply
aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the
policy that applies to the use of a wireless device in your computer, ask for authorization to use your
computer before you turn it on.
●If you are traveling internationally, follow these suggestions:
–Check the computer-related customs regulations for each country or region on your itinerary.
–Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug congurations vary.
WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not attempt
to run the computer from a voltage converter kit that is sold for appliances.
Traveling with or shipping your computer 41
8 Securing your computer and information
Computer security is essential for protecting the condentiality, integrity, and availability of your information.
Standard security solutions provided by the Windows operating system, HP applications, the Setup Utility
(BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses,
worms, and other types of malicious code.
NOTE: Some security features listed in this chapter may not be available on your computer.
Using passwords
A password is a group of characters that you choose to secure your computer information and to protect
online transactions. You can set several types of passwords. For example, when you set up your computer for
the rst time, you were asked to create a user password to secure your computer. You can set additional
passwords in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer.
You may nd it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security
feature.
To create and save passwords, use the following tips:
●To reduce the risk of being locked out of the computer, record each password and store it in a secure
place away from the computer. Do not store passwords in a le on the computer.
●When creating passwords, follow requirements set by the program.
●Change your passwords at least every 3 months.
●An ideal password is long and has letters, punctuation, symbols, and numbers.
●Before you send your computer for service, back up your les, delete condential les, and then remove
all password settings.
For additional information about Windows passwords, such as screen-saver passwords:
▲Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
Setting Windows passwords
Table 8-1 Types of Windows passwords and their functions
Password Function
User password Protects access to a Windows user account.
Administrator password Protects administrator-level access to computer contents.
NOTE: This password cannot be used to access Setup Utility (BIOS) contents.
42 Chapter 8 Securing your computer and information
Setting Setup Utility (BIOS) passwords
Table 8-2 Types of BIOS passwords and their functions
Password Function
Administrator password ●Must be entered each time you access Setup Utility (BIOS).
●If you forget your administrator password, you cannot access Setup Utility (BIOS).
Power-on password ●Must be entered each time you turn on or restart the computer.
●If you forget your power-on password, you cannot turn on or restart the computer.
To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):
IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
1. Start Setup Utility (BIOS):
●Computers or tablets with keyboards:
▲Turn on or restart the computer, quickly press esc, and then press f10.
●Tablets without keyboards:
1. Turn on or restart the tablet, and then quickly hold down the volume up button.
- or -
Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Tap f10.
2. Select Security, and then follow the on-screen instructions.
To save your changes, select Exit, select Save Changes and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes take eect when the computer restarts.
Using passwords 43
Using Windows Hello (select products only)
On products equipped with a ngerprint reader or an infrared camera, Windows Hello allows you to enroll
your ngerprint, your facial ID, and set up a PIN. After enrollment, you can use your ngerprint reader, facial
ID, or PIN to sign in to Windows.
To set up Windows Hello:
1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2. To add a password, select Password, and then select Add.
3. Under Windows Hello Fingerprint or Windows Hello Face, select Set up.
4. Select Get Started, and then follow the on-screen instructions to enroll your ngerprint or facial ID and
set up a PIN.
IMPORTANT: To prevent ngerprint logon issues, be sure when you register your ngerprint that all
sides of your nger are registered by the ngerprint reader.
NOTE: The PIN is not limited in length. The default setting is for numbers only. To include alphabetic or
special characters, select the include letters and symbols check box.
Using internet security software
When you use your computer to access email, a network, or the internet, you potentially expose your
computer to computer viruses, spyware, and other online threats. To help protect your computer, internet
security software that includes antivirus and rewall features may be preinstalled on your computer as a trial
oer. To provide ongoing protection against newly discovered viruses and other security risks, security
software must be kept up to date. HP strongly recommends that you upgrade the security software trial oer
or purchase the software of your choice to fully protect your computer.
Using antivirus software
Computer viruses can disable programs, utilities, or the operating system, or cause them to function
abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage
that they cause.
To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.
An antivirus program may be preinstalled on your computer. HP strongly recommends that you use the
antivirus program of your choice to fully protect your computer.
For more information about computer viruses, type support in the taskbar search box, and then select the
HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
Using rewall software
Firewalls are designed to prevent unauthorized access to a system or network. A rewall can be software you
install on your computer, network, or both, or it can be a combination of both hardware and software.
44 Chapter 8 Securing your computer and information
There are two types of rewalls to consider:
●Host-based rewalls—Software that protects only the computer it is installed on.
●Network-based rewalls—Installed between your DSL or cable modem and your home network to
protect all the computers on the network.
When a rewall is installed on a system, all data sent to and from the system is monitored and compared with
a set of user-dened security criteria. Any data that does not meet those criteria is blocked.
Installing software updates
HP, Windows, and third-party software installed on your computer should be regularly updated to correct
security problems and improve software performance.
IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates.
To protect the computer from security breaches and computer viruses, install all updates from Microsoft as
soon as you receive an alert.
You can install these updates automatically.
To view or change the settings:
1. Select the Start button, select Settings, and then select Update & Security.
2. Select Windows Update, and then follow the on-screen instructions.
3. To schedule a time for installing updates, select Advanced options, and then follow the on-screen
instructions.
Using HP Device as a Service (select products only)
HP DaaS is a cloud-based IT solution that enables businesses to eectively manage and secure their company
assets. HP DaaS helps protect devices against malware and other attacks, monitors device health, and helps
reduce time spent solving device and security issues. You can quickly download and install the software,
which is highly cost-eective relative to traditional in-house solutions. For more information, go to
https://www.hptouchpointmanager.com/.
Securing your wireless network
When you set up a WLAN or access an existing WLAN, always enable security features to protect your network
from unauthorized access. WLANs in public areas (hotspots) like coee shops and airports may not provide
any security.
Backing up your software applications and information
Regularly back up your software applications and information to protect them from being permanently lost or
damaged through a virus attack or a software or hardware failure.
Using an optional security cable (select products only)
A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer
from being mishandled or stolen. To connect a security cable to your computer, follow the device
manufacturer's instructions.
Installing software updates 45
9 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
▲Turn on or restart the computer and quickly press f10.
– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) might be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select My notebook, and then select Specications.
●Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 46).
2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
●In Windows, press ctrl+alt+s.
46 Chapter 9 Using Setup Utility (BIOS)
To check for later BIOS versions, see Downloading a BIOS update on page 47.
Downloading a BIOS update
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●Do not shut down the computer or initiate Sleep.
●Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You might need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Updating Setup Utility (BIOS) 47
10 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products
only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 48.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Select HP PC Hardware Diagnostics Windows.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and xes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
●A Failure ID link is displayed. Select the link and follow the on-screen instructions.
●Instructions for calling support are displayed. Follow those instructions.
Downloading HP PC Hardware Diagnostics Windows
●The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only.
●You must use a Windows computer to download this tool because only .exe les are provided.
48 Chapter 10 Using HP PC Hardware Diagnostics
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash
drive.
The tool downloads to the selected location.
– or –
You can use the following steps to download the HP PC Hardware Diagnostics Windows from the Microsoft
Store:
1. Select the Microsoft app on your desktop or enter Microsoft Store in the taskbar search box.
2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.
The tool downloads to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only)
NOTE: For some products, you might have to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specic Windows diagnostics version to be downloaded to your computer or USB ash drive.
The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲Navigate to the folder on your computer or the USB ash drive where the .exe le downloaded, double-
click the .exe le, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download
and create the HP UEFI support environment because only .exe les are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 50.
HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
Using HP PC Hardware Diagnostics UEFI 49
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with your
Failure ID and product number automatically lled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB ash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 50.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:
●HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
●HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
●The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.
50 Chapter 10 Using HP PC Hardware Diagnostics
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, you might have to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select
products only)
Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a precongured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, you might have to download the software by using the product name or number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 51
●Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
●Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB ash drive) to run remote diagnostics.
●Set a location for storing the test results. You can also set the user name and password that you use for
uploads.
●Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
52 Chapter 10 Using HP PC Hardware Diagnostics
11 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most
products:
●Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 53).
●Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 53).
●Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 53).
●Restoring and recovery—Windows oers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 53).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.
For details:
▲Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that
matches the type of computer that you have.
Backing up information and creating recovery media 53
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 53.
Recovering using HP Recovery media
You can use HP Recovery media to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 53.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
▲Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen
instructions.
54 Chapter 11 Backing up, restoring, and recovering
Using HP Sure Recover (select products only)
Select computer models are congured with HP Sure Recover, a PC OS recovery solution built into the
hardware and rmware. HP Sure Recover can fully restore the HP OS image without installed recovery
software.
Using HP Sure Recover, an administrator or user can restore the system and install:
●Latest version of the operating system
●Platform-specic device drivers
●Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
Restoring and recovery 55
12 Specications
Input power
The power information in this section might be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100 V–240 V, 50 Hz–60 Hz. Although the computer can be powered from a
standalone DC power source, it should be powered only with an AC adapter or a DC power source that is
supplied and approved by HP for use with this computer.
The computer can operate on DC power within one or more of the following specications. Operating voltage
and current varies by platform. The voltage and current for your computer is located on the regulatory label.
Table 12-1 DC power specications
Input power Rating
Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A / 20 V dc @ 2.25 A
– 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A – 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A –
65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 5 A / 20 V dc @ 4.5 A – 90 W
USB-C
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 6.9 A – 135 W
19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
19.5 V dc @ 11.8 A – 230 W
19.5 V dc @ 16.92 A – 330 W
DC plug of external HP power
supply (select products only)
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding
240 V rms.
56 Chapter 12 Specications
Operating environment
Table 12-2 Operating environment specications
Factor Metric U.S.
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
Operating environment 57
13 Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from ngers or other electrostatic conductors may damage electronic
components.
IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these
precautions:
●If removal or installation instructions direct you to unplug the computer, rst be sure that it is properly
grounded.
●Keep components in their electrostatic-safe containers until you are ready to install them.
●Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
●Use nonmagnetic tools.
●Before handling components, discharge static electricity by touching an unpainted metal surface.
●If you remove a component, place it in an electrostatic-safe container.
58 Chapter 13 Electrostatic discharge
14 Accessibility
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reected in
everything HP does. HP strives to create an inclusive environment focused on connecting people to the power
of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology. For more information, see
Finding the best assistive technology on page 60.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports the company's diversity objectives and helps ensure that the benets of technology
are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be eectively used
by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive
devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP
managers and employees are expected to support these objectives and their implementation in accordance
with their roles and responsibilities:
●Raise the level of awareness of accessibility issues within HP, and provide employees with the training
they need to design, produce, market, and deliver accessible products and services.
●Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
●Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
●Document accessibility features, and make information about HP products and services publicly
available in an accessible form.
●Establish relationships with leading assistive technology and solution providers.
●Support internal and external research and development that improves assistive technology relevant to
HP products and services.
●Support and contribute to industry standards and guidelines for accessibility.
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-prot association focused on advancing the accessibility profession through networking,
education, and certication. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
HP and accessibility 59
As a founding member, HP joined to participate with other organizations to advance the eld of accessibility.
This commitment supports HP’s accessibility goal of designing, producing, and marketing products and
services that people with disabilities can eectively use.
IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes,
voice recognition that lets you give your hands a rest, or any other assistive technology to help with your
specic situation—a variety of assistive technologies make HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will nd that
professionals qualied to do AT assessments come from many elds, including those licensed or certied in
physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certied or licensed, can also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.
Accessibility for HP products
The following links provide information about accessibility features and assistive technology, if applicable,
included in various HP products. These resources will help you select the specic assistive technology
features and product(s) most appropriate for your situation.
●HP Elite x3–Accessibility Options (Windows 10 Mobile)
●HP PCs–Windows 7 Accessibility Options
●HP PCs–Windows 8 Accessibility Options
●HP PC’s–Windows 10 Accessibility Options
●HP Slate 7 Tablets–Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean)
●HP SlateBook PCs–Enabling Accessibility Features (Android 4.3, 4.2/Jelly Bean)
●HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome
OS)
●HP Shopping–peripherals for HP products
If you need additional support with the accessibility features on your HP product, see Contacting support
on page 63.
Additional links to external partners and suppliers that may provide additional assistance:
●Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Oice)
●Google Products accessibility information (Android, Chrome, Google Apps)
60 Chapter 14 Accessibility
●Assistive Technologies sorted by impairment type
●Assistive Technology Industry Association (ATIA)
Standards and legislation
Standards
Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities. The standards contain technical criteria specic to various types of technologies, as well
as performance-based requirements which focus on functional capabilities of covered products. Specic
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549
The EN 301 549 standard was created by the European Union within Mandate 376 as the basis for an online
toolkit for public procurement of ICT products. The standard species the functional accessibility
requirements applicable to ICT products and services, together with a description of the test procedures and
evaluation methodology for each accessibility requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations. WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers exibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:
●Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast)
●Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
●Understandable (by addressing readability, predictability, and input assistance)
●Robust (for instance, by addressing compatibility with assistive technologies)
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. The following
links provide information about key legislation, regulations, and standards.
●United States
●Canada
●Europe
●Australia
●Worldwide
Standards and legislation 61
Useful accessibility resources and links
The following organizations might be good resources for information about disabilities and age-related
limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you encounter on the Internet. Listing on this page
does not imply endorsement by HP.
Organizations
●American Association of People with Disabilities (AAPD)
●The Association of Assistive Technology Act Programs (ATAP)
●Hearing Loss Association of America (HLAA)
●Information Technology Technical Assistance and Training Center (ITTATC)
●Lighthouse International
●National Association of the Deaf
●National Federation of the Blind
●Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
●Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
●W3C Web Accessibility Initiative (WAI)
Educational institutions
●California State University, Northridge, Center on Disabilities (CSUN)
●University of Wisconsin - Madison, Trace Center
●University of Minnesota computer accommodations program
Other disability resources
●ADA (Americans with Disabilities Act) Technical Assistance Program
●ILO Global Business and Disability network
●EnableMart
●European Disability Forum
●Job Accommodation Network
●Microsoft Enable
HP links
Our contact webform
HP comfort and safety guide
HP public sector sales
62 Chapter 14 Accessibility
Contacting support
NOTE: Support is in English only.
●Customers who are deaf or hard of hearing who have questions about technical support or accessibility
of HP products:
–Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
●Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products, choose one of the following options:
–Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
–Complete the Contact form for people with disabilities or age-related limitations.
Contacting support 63
Index
A
AC adapter and battery light,
identifying 5
accessibility 59
accessibility needs assessment 60
action keys
identifying 11, 12
keyboard backlight 12
mute volume 12
next track 13
pause 13
play 12
screen brightness 12
speaker volume 12
switch screen image 12
touchpad 13
using 12
Windows lock 13
airplane mode 16
airplane mode key 16
antivirus software, using 44
assistive technology (AT)
nding 60
purpose 59
AT (assistive technology)
nding 60
purpose 59
audio 20
adjusting volume 12
HDMI audio 23
headphones 20
headsets 21
sound settings 21
speakers 20
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying 5
B
backing up software and
information 45
backup, creating 53
backups 53
battery
conserving power 34
discharging 34
factory-sealed 35
nding information 34
low battery levels 34
resolving low battery level 35
battery charge 33
battery information, nding 34
battery power 33
best practices 1
BIOS
determining version 46
downloading an update 47
starting the Setup Utility 46
updating 46
Bluetooth device 16, 18
Bluetooth label 15
boot order, changing 54
bottom components 13
buttons
left touchpad 8
power 10, 11
right touchpad 8
C
calculator key, identifying 11
camera
identifying 7
using 20
camera light, identifying 7
caps lock light, identifying 9
caring for wood veneer 40
caring for your computer 39
cleaning your computer 39, 40
components
bottom 13
display 6
keyboard area 8
left side 5
rear 6
right side 4
connecting to a network 16
connecting to a wireless network 16
connecting to a WLAN 17
connecting to LAN 19
connectors
Dual-Mode DisplayPort 4
power 5
corporate WLAN connection 17
critical battery level 34
customer support, accessibility 63
D
data transfer 25
Disk Cleanup software 37
Disk Defragmenter software 37
display components 6
Dual-Mode DisplayPort connector
connecting 24
identifying 4
E
electrostatic discharge 58
esc key, identifying 11
external power, using 35
F
factory-sealed battery 35
ngerprints, registering 44
rewall software 44
fn key, identifying 11
four-nger swipe touchpad gesture
29
four-nger tap touchpad gesture 28
G
GPS 18
H
hardware, locating 3
HDMI port
connecting 23
identifying 5
headphones, connecting 20
headsets, connecting 21
Hibernation
exiting 32
initiated during critical battery
level 34
initiating 32
64 Index
high-denition devices, connecting
23, 24, 25
HP 3D DriveGuard 37
HP Assistive Policy 59
HP Device as a Service (HP DaaS) 45
HP Easy Clean
using 39
HP Fast Charge 33
HP Mobile Broadband
activating 18
IMEI number 18
MEID number 18
HP OMEN Command Center 15
HP PC Hardware Diagnostics UEFI
downloading 50
starting 50
using 49
HP PC Hardware Diagnostics Windows
downloading 48
installing 49
using 48
HP Recovery media
recovery 54
HP resources 1
HP Sure Recover 55
HP Touchpoint Manager 45
I
IMEI number 18
initiating Sleep and Hibernation 31
input power 56
installing
optional security cable 45
integrated numeric keypad,
identifying 12
internal microphones, identifying 7
International Association of
Accessibility Professionals 59
internet security software, using 44
J
jacks
audio-out (headphone)/audio-in
(microphone) 5
network 5
RJ-45 (network) 5
K
keyboard and optional mouse
using 30
keyboard backlight action key 12
keys
action 11
calculator 11
esc 11
fn 11
num lock 12
OMEN key 12
touchpad 13
Windows 11
Windows application 11
L
labels
Bluetooth 15
regulatory 15
serial number 14
service 14
wireless certication 15
WLAN 15
left side components 5
lights
AC adapter and battery 5
camera 7
caps lock 9
mute 9
power 9
RJ-45 (network) status 5
touchpad 9
low battery level 34
M
maintenance
Disk Cleanup 37
Disk Defragmenter 37
updating programs and drivers
38
managing power 31
MEID number 18
Miracast 25
mobile broadband
activating 18
IMEI number 18
MEID number 18
mute light, identifying 9
mute volume action key 12
N
network jack, identifying 5
next track action key 13
num lock key, identifying 12
O
OMEN key 15
OMEN key, identifying 12
one-nger slide touch screen
gesture 30
operating environment 57
operating system controls 16
P
passwords
Setup Utility (BIOS) 43
Windows 42
pause action key 13
play action key 12
ports
HDMI 5, 23, 24
USB 4
USB port with HP Sleep and
Charge 5
USB Type-C 25
USB Type-C SuperSpeed with HP
Sleep and Charge 4
USB Type-C Thunderbolt 22
USB Type-C Thunderbolt with HP
Sleep and Charge 4
power
battery 33
external 35
power button, identifying 10, 11
power connector
identifying 5
Power icon, using 33
power lights, identifying 9
power settings, using 33
precision touchpad
using 26
precision touchpad gestures
four-nger swipe 29
four-nger tap 28
three-nger swipe 29
three-nger tap 28
two-nger slide 27
two-nger tap 27
product name and number,
computer 14
public WLAN connection 17
R
rear components 6
Index 65
recovery 53
discs 54
HP Recovery partition 54
media 54
USB ash drive 54
recovery media
creating using HP Cloud Recovery
Download Tool 53
creating using Windows tools 53
regulatory information
regulatory label 15
wireless certication labels 15
Remote HP PC Hardware Diagnostics
UEFI settings
customizing 51
using 51
resources, accessibility 62
restoring 53
right side components 4
RJ-45 (network) jack, identifying 5
RJ-45 (network) status lights,
identifying 5
S
screen brightness action keys 12
Section 508 accessibility standards
61
security cable, installing 45
serial number, computer 14
service labels, locating 14
Setup Utility (BIOS) passwords 43
shipping the computer 40
shutdown 32
Sleep
exiting 31
initiating 31
Sleep and Hibernation, initiating 31
slots
memory card reader 6
software
Disk Cleanup 37
Disk Defragmenter 37
locating 3
software installed
locating 3
software updates, installing 45
sound. See audio
sound settings, using 21
speaker volume action keys 12
speakers
connecting 20
identifying 13
special keys, using 11
standards and legislation,
accessibility 61
switch screen image action key 12
system restore point, creating 53
T
tap touchpad and touch screen
gesture 26
three-nger swipe touchpad
gesture 29
three-nger tap touchpad gesture
28
Thunderbolt, connecting USB Type-
C 22
touch screen gestures
one-nger slide 30
touchpad
settings 8
using 26
touchpad and touch screen gestures
tap 26
two-nger pinch zoom 27
touchpad buttons
identifying 8
touchpad gestures
four-nger swipe 29
four-nger tap 28
three-nger swipe 29
three-nger tap 28
two-nger slide 27
two-nger tap 27
touchpad key 13
touchpad light 9
touchpad zone, identifying 8
transfer data 25
traveling with the computer 15, 40
turning o the computer 32
two-nger pinch zoom touchpad and
touch screen gesture 27
two-nger slide touchpad gesture
27
two-nger tap touchpad gesture 27
U
unresponsive system 32
updating programs and drivers 38
USB port with HP Sleep and Charge,
identifying 5
USB port, identifying 4
USB Type-C port, connecting 22, 25
USB Type-C SuperSpeed port with HP
Sleep and Charge, identifying 4
USB Type-C Thunderbolt port with HP
Sleep and Charge, identifying 4
using passwords 42
using the keyboard and optional
mouse 30
using the touchpad 26
V
vents
identifying 6
vents, identifying 4, 13
video
Dual-Mode DisplayPort
connector 24
HDMI port 23
Thunderbolt port device 22
USB Type-C 25
wireless displays 25
video, using 21
volume
adjusting 12
mute 12
W
Windows
backup 53
recovery media 53
system restore point 53
Windows application key,
identifying 11
Windows Hello 20
using 44
Windows key, identifying 11
Windows lock actio key 13
Windows passwords 42
Windows tools, using 53
wired network (LAN) 19
wireless button 16
wireless certication label 15
wireless controls
button 16
operating system 16
wireless light 16
66 Index
