Table of Contents
- Product description
- External component identification
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures for Customer Self-Repair parts
- Removal and replacement procedures for Authorized Service Provider parts
- Computer Setup (BIOS) and MultiBoot in Windows 7
- Computer Setup (BIOS) and MultiBoot in Windows 8.1
- Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
- HP PC Hardware Diagnostics (UEFI)
- Backup and recovery in Windows 7
- Backup and recovery in Windows 8.1
- Backup and recovery in Windows 10
- Specifications
- Statement of memory volatility
- Power cord set requirements
- Recycling
- Index
HP 15 G2 User Manual
Displayed below is the user manual for 15 G2 by HP which is a product in the Notebooks category. This manual has pages.
Related Manuals
HP ZBook 15 G2 Mobile Workstation
Maintenance and Service Guide
© Copyright 2015 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2015
First Edition: September 2014
Document Part number: 768562-002
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 7
Display .................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Buttons, speakers, and ngerprint reader (select models only) ...................................................... 10
Keys ................................................................................................................................................... 11
Front ..................................................................................................................................................................... 12
Left ....................................................................................................................................................................... 13
Right ..................................................................................................................................................................... 14
Rear ...................................................................................................................................................................... 15
Bottom ................................................................................................................................................................. 16
Service tag ........................................................................................................................................................... 18
3 Illustrated parts catalog .............................................................................................................................. 19
Computer major components .............................................................................................................................. 19
LED display assembly subcomponents ............................................................................................................... 25
Bracket Kit ............................................................................................................................................................ 26
Cable Kit ............................................................................................................................................................... 26
Plastics Kit ........................................................................................................................................................... 27
Mass storage devices ........................................................................................................................................... 28
Miscellaneous parts ............................................................................................................................................. 29
4 Removal and replacement procedures preliminary requirements .................................................................... 31
Tools required ...................................................................................................................................................... 31
Service considerations ......................................................................................................................................... 31
Plastic parts ....................................................................................................................................... 31
Cables and connectors ...................................................................................................................... 32
Drive handling ................................................................................................................................... 32
Grounding guidelines ........................................................................................................................................... 32
Electrostatic discharge damage ........................................................................................................ 32
Packaging and transporting guidelines .......................................................................... 34
Workstation guidelines ................................................................................ 34
v
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 36
Component replacement procedures .................................................................................................................. 36
Battery ............................................................................................................................................... 37
Service cover ..................................................................................................................................... 38
Hard drive .......................................................................................................................................... 39
Optical drive ....................................................................................................................................... 41
WWAN module ................................................................................................................................... 43
Solid-state drive (M.2) ....................................................................................................................... 45
WLAN module .................................................................................................................................... 46
Primary memory module .................................................................................................................. 48
Keyboard ........................................................................................................................................... 50
Expansion memory module .............................................................................................................. 54
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 56
Component replacement procedures .................................................................................................................. 56
RTC battery ........................................................................................................................................ 56
Top cover ........................................................................................................................................... 58
Fingerprint reader board ................................................................................................................... 62
Function button board ....................................................................................................................... 64
Power button board .......................................................................................................................... 66
ExpressCard assembly ...................................................................................................................... 67
Smart card reader .............................................................................................................................. 69
Audio/USB board ............................................................................................................................... 70
USB board .......................................................................................................................................... 71
Speakers ............................................................................................................................................ 73
Fan/heat sink assembly .................................................................................................................... 74
Processor ........................................................................................................................................... 77
Graphics board .................................................................................................................................. 78
Display assembly ............................................................................................................................... 80
System board .................................................................................................................................... 87
Power connector cable ...................................................................................................................... 91
RJ-45 (network) cable ....................................................................................................................... 93
7 Computer Setup (BIOS) and MultiBoot in Windows 7 ....................................................................................... 96
Using Computer Setup ......................................................................................................................................... 96
Starting Computer Setup .................................................................................................................. 96
Navigating and selecting in Computer Setup ................................................................................... 96
Restoring factory settings in Computer Setup ................................................................................. 97
Updating the BIOS ............................................................................................................................. 97
Determining the BIOS version ......................................................................................... 97
vi
Downloading a BIOS update ........................................................................................... 98
Using MultiBoot ................................................................................................................................................... 99
About the boot device order ............................................................................................................. 99
Choosing MultiBoot preferences ....................................................................................................... 99
Setting a new boot order in Computer Setup ................................................................. 99
Dynamically choosing a boot device using the f9 prompt ............................................. 99
Setting a MultiBoot Express prompt ............................................................................ 100
Entering MultiBoot Express preferences ...................................................................... 100
Using HP Sure Start ........................................................................................................................................... 100
8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 ................................................................................... 101
Using Computer Setup ....................................................................................................................................... 101
Starting Computer Setup ................................................................................................................ 101
Navigating and selecting in Computer Setup ................................................................................. 101
Restoring factory settings in Computer Setup ............................................................................... 102
Updating the BIOS ........................................................................................................................... 102
Determining the BIOS version ...................................................................................... 102
Downloading a BIOS update ......................................................................................... 103
Using MultiBoot ................................................................................................................................................. 104
About the boot device order ........................................................................................................... 104
Choosing MultiBoot preferences ..................................................................................................... 104
Setting a new boot order in Computer Setup ............................................................... 104
Dynamically choosing a boot device using the f9 prompt ........................................... 105
Setting a MultiBoot Express prompt ............................................................................ 105
Entering MultiBoot Express preferences ...................................................................... 105
Using HP Sure Start ........................................................................................................................................... 106
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ...................................................................... 107
Using Computer Setup ....................................................................................................................................... 107
Starting Computer Setup ................................................................................................................ 107
Navigating and selecting in Computer Setup ................................................................................. 107
Restoring factory settings in Computer Setup ............................................................................... 108
Updating the BIOS ........................................................................................................................... 109
Determining the BIOS version ...................................................................................... 109
Downloading a BIOS update ......................................................................................... 109
Changing the boot order using the f9 prompt ................................................................................ 110
TPM BIOS settings (select products only) ......................................................................................................... 110
Using HP Sure Start (select products only) ....................................................................................................... 111
vii
10 HP PC Hardware Diagnostics (UEFI) ............................................................................................................ 112
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 113
11 Backup and recovery in Windows 7 ............................................................................................................ 114
Creating recovery media and backups .............................................................................................................. 114
Guidelines ........................................................................................................................................ 114
Creating recovery media with HP Recovery Disc Creator ............................................................... 114
Creating recovery media ............................................................................................... 115
Backing up your information .......................................................................................................... 115
Performing a system recovery .......................................................................................................................... 116
Using the Windows recovery tools .................................................................................................. 116
Using f11 recovery tools (select models only) ............................................................................... 117
Using Windows 7 operating system media ..................................................................................... 117
12 Backup and recovery in Windows 8.1 ......................................................................................................... 119
Backing up your information ............................................................................................................................. 119
Performing a system recovery .......................................................................................................................... 119
Using the Windows recovery tools .................................................................................................. 119
Using f11 recovery tools ................................................................................................................. 120
Using Windows operating system media (purchased separately) ................................................. 121
Using Windows Refresh or Windows Reset .................................................................................... 121
Using HP Software Setup ................................................................................................................ 121
13 Backup and recovery in Windows 10 .......................................................................................................... 122
Creating recovery media and backups .............................................................................................................. 122
Creating HP Recovery media (select products only) ....................................................................... 122
Using Windows tools ......................................................................................................................................... 123
Restore and recovery ......................................................................................................................................... 124
Recovering using HP Recovery Manager ........................................................................................ 124
What you need to know before you get started ........................................................... 124
Using the HP Recovery partition (select products only) .............................................. 125
Using HP Recovery media to recover ............................................................................ 125
Changing the computer boot order .............................................................................. 126
Removing the HP Recovery partition (select products only) ....................................... 126
14 Specications .......................................................................................................................................... 127
Computer specications .................................................................................................................................... 127
Hard drive specications ................................................................................................................................... 128
viii
15 Statement of memory volatility ................................................................................................................ 129
Nonvolatile memory usage ............................................................................................................................... 131
Questions and answers ..................................................................................................................................... 133
Using HP Sure Start (select models only) .......................................................................................................... 134
16 Power cord set requirements .................................................................................................................... 135
Requirements for all countries .......................................................................................................................... 135
Requirements for specic countries and regions ............................................................................................. 135
17 Recycling ................................................................................................................................................ 137
Index ........................................................................................................................................................... 138
ix
x
1 Product description
Category Description
Product Name HP ZBook 15 G2 Mobile Workstation
Processors ●Intel® Quad Core® i7-4910MQ 2.90-GHz (SC turbo up to 3.90-GHz) processor (1600-MHz
front-side bus (FSB), 8.0-MB L3 cache, 47 W)
●Intel Quad Core i7-4810MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz
FSB, 6.0-MB L3 cache, 47 W)
●Intel Quad Core i7-4710MQ 2.50-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz
FSB, 6.0-MB L3 cache, 47 W)
●Intel Quad Core i7-4610M 3.00-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz
FSB, 4.0-MB L3 cache, 37 W)
●Intel Dual Core i5-4340M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, 37 W)
●Intel Dual Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, 37 W)
Chipset Mobile Intel QM87
Graphics Switchable graphics:
●NVIDIA® Quadro® K2100M NVIDIA N15P-Q3 with 2-GB GDDR5 graphics subsystem
memory (128-MB×16, 1.35-V, 1500-MHz, qty 8, 128-bit, FBW)
●NVIDIA Quadro K1100M NVIDIA N15P-Q1 with 2-GB GDDR5 graphics subsystem memory
(128-MB×16, 1.35-V, 1400-MHz, qty 8, 128-bit, FBW)
●NVIDIA Quadro K610M NVIDIA N15M-Q2 with 1-GB GDDR5 graphics subsystem memory
(128-MB×16, 1.35-V, 1300-MHz, qty 4, 64-bit, FBW)
●AMD FirePro M5100) with 2-GB GDDR5 graphics subsystem memory (128-MB×16, 1.5-V,
1125-MHz, qty 8, 128-bit, FBW)
Support for hybrid (switchable) graphics
Support for open GL
Support for DisplayPort 1.2
Support for up to 4 total displays (through APR)
Support for NVIDIA Mosaic Technology
Panel ●15.6-in, Quad HD+, AG, LED, UWVA (3200×1800 resolution, 300 nits) with or without
camera
●15.6-in, full-high denition (FHD), AntiGlare (AG), light-emitting diode (LED), UWVA
(1920×1080 resolution, 300 nits), with or without camera
●15.6-in, FHD, AG, LED, SVA (1280×1024 resolution), with or without camera
All panels are 16:9 aspect ratio
Memory Four customer-accessible/upgradable memory module slots
Support for DDR3L 1600-MHz PC3-12800 dual channel memory
Support for 32768-MB of system RAM in the following congurations:
1
Category Description
●32768-MB total system memory (8192-MB×4)
●16384-MB total system memory (8192-MB×2 or 4096-MB×4)
●8192-MB total system memory (8192-MB×1, 4096-MB×2)
●4096-MB total system memory (4096-MB×1)
MiniCard solid-state drive 512-GB mSATA SSD
256-GB mSATA SSD
Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37-in) thickness
Support for Serial ATA
Support for 3D DriveGuard hard drive protection
Support toolless removal
Support for the following hard drives:
●1-TB, 7200-rpm
●750-GB, 7200-rpm
●500-GB, 7200-rpm
●500-GB, 7200-rpm, self-encrypting drive
●500-GB, 5400-rpm, self-encrypting drive, FIPS
Support for the following 6.35-cm (2.5-in) solid-state drives:
●512-GB SATA-3 self-encrypting, OPAL2
●512-GB SATA-3
●256-GB SATA-3
●256-GB SATA-3 self-encrypting, OPAL2
●256-GB SATA-3 self-encrypting, OPAL1
●240-GB SATA-3
●180-GB SATA-3
●128-GB SATA-3
Upgrade drive Support for the following 9.5-mm (.37-in) , SATA optical drives:
●Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
●Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
●DVD±RW SuperMulti Double-Layer Drive
Support for 6.35-cm (2.5-in) 750-GB, 7200-rpm SATA hard drive in 7.0-mm (.28-in) and 9.5-
mm (.37-in) thicknesses
Support for the following 6.35-cm (2.5-in) drives:
●1-TB, 7200-rpm
●512-GB SATA-3 self-encrypting SSD, OPAL2
●512-GB SSD
●256-GB SED SSD, OPAL2
Supports for no Upgrade drive option (bezel)
2 Chapter 1 Product description
Category Description
Audio and video Stereo speakers
Dual array microphone
HD Audio with DTS Studio sound
Integrated HD 720p webcam (xed [no tilt], activity LED, 1280×720 by 30 frames per second)
Support for no webcam option
Ethernet Intel I217-LM 10/100/1000 Ethernet, with Intel I217-LM Gigabit Network Connection
Support for Power Optimizer
Intel Stable Image Platform Program (SIPP)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter
●Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo
●Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n (2x2) WiFi
Integrated wireless wide area network (WWAN) options by way of wireless module (select
models only)
Two WWAN antennas built into display assembly
Security provided by subscriber identify module (SIM), slot located in battery bay
Support for the following WWAN formats:
●HP hs3110 HSPA+ Mobile Broadband Module
●HP lt4211 LTE/EV-DO/HSPA+ Gobi 4G Module
●HP lt4112 LTE/HSPA+ Mobile Broadband Module
External media cards ExpressCard – 54mm
Integrated SD UHS-II ash media slot
Supports next generation SD (Secure Digital); Backward compatible with SDHC, SDXC
Ports ●Multi-Pin AC Port
●Combination mic-in/stereo headphone jack
●Battery (secondary) connector
●DisplayPort 1.2
●Docking
●RJ-45 (Ethernet)
●Thunderbolt 2
●USB 3.0 (2)
●USB 3.0 charging (1)
●USB: 2.0 (1)
●VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and
unplug and autodetection for correct output to wide-aspect vs. standard aspect video
3
Category Description
Docking Docking support for HP Docking Station
Docking support for HP Advanced Docking Station
Keyboard/pointing devices Full-size, island-style, backlit (and non-backlit) keyboard with numeric keypad
Gesture support: MultiTouch gestures enabled, two-nger scrolling, and pinch-
zoom as default
Support for Windows dual-point (pointing stick with 3 pointing stick buttons plus TouchPad
with 3 TouchPad buttons)
DuraKeys
Spill Resistant with drain
TouchPad requirements:
●On/o button
●Glass with chemical etched surface (DuraPad)
●Support for 2-way scroll
●Taps enabled by default
●Gestures enabled by default:
◦2-nger scrolling
◦2-nger zoom (pinch)
●Image sensor TouchPad
Power requirements Support for the following AC adapters:
●200-W, HP Smart Adapter, slim
●150-W, HP Smart Adapter, slim
3-wire plug (with ground pin)
Power requirements (continued) Support for the following batteries
●9-cell, 100-WHr, 3.0-AHr, Li-ion battery
●9-cell, 73-WHr, 2.2-AHr, Li-ion battery
●8-cell, 83-WHr, 2.8-AHr, Li-ion battery
●8-cell, 75-WHr, 2.8-AHr, Li-ion battery
Security Support security lock
Trusted platform module (TPM) 1.2 (Inneon; soldered down) and TPM Enhanced Drive Lock
(For the People's Republic of China and Asia Pacic countries and regions, disabled
but available)
Fingerprint reader
Integrated smart card reader
Preboot authentication (password, smart card)
Operating system Preinstalled:
●Windows 10 Home 64 High-end
●Windows 10 Home 64 High-end Chinese Market
●Windows 10 Home 64 High-end Single Language
4 Chapter 1 Product description
Category Description
●Windows 10 Professional 64
●Windows 10 Professional 64 Downgrade Windows 7 64
●Windows 8.1 CH 64-bit (only available in the People's Republic of China with Hardware
Kit)
●Windows 8.1 CH 64 CPPP
●Windows 8.1 Professional 64-bit
●Windows 8.1 Professional 64-bit MSNA
●Windows 8.1 Professional 64-bit for Education
●Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image
●Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image MSNA
●Windows 7 Professional 64-bit
●Windows 7 Professional 64-bit MSNA
●FreeDOS 2.0
●Ubuntu Linux
Restore media-DRDVD:
●DRDVD Windows 10 (available with any Windows 10 operating system, required any
Windows 10 downgrade operating system)
●DRDVD Windows 8.1 (available with any Windows 8.1 loc, required any Windows 8.1
Professional downgrade operating system)
●DRDVD Windows 7 Service Pack 1 (available with any Windows 8.1 or Windows 7
Professional downgrade loc)
●SRDVD Ubuntu Linux
Operating system (continued) Restore media-OSDVD:
●Windows 8.1 64-bit (for service only)
●Windows 8.1 Country-Specic 64-bit (for service only)
●Windows 8.1 Emerging Market 64-bit (for service only)
●Windows 8.1 Professional 64-bit (only available and required with Windows 8.1
downgrade operating systems)
●Windows 7 Professional 64-bit, Service Pack 1 (available with any Windows 8.1
Professional or Windows 7 Professional downgrade loc, not available in the People's
Republic of China)
Certied:
●Microsoft WHCK
●SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit
Web-only support:
●Windows 10 Enterprise
●Windows 8.1 Enterprise 64-bit
●Windows 7 Enterprise 64-bit, Service Pack 1
●Windows 7 Enterprise 32-bit, Service Pack 1
●Windows 7 Professional 32-bit, Service Pack 1
5
Category Description
●Windows 7 Ultimate 64-bit, Service Pack 1
●Windows 7 Ultimate 32-bit, Service Pack 1
Serviceability End user replaceable parts:
●AC adapter
●Battery (system)
●Hard drive
●Keyboard
●Memory modules (4, 2 expansion and 2 primary)
●mSATA SSD
●Optical drive
●SSD
●WLAN module
●WWAN module
6 Chapter 1 Product description
2 External component identication
Display
Component Description
(1) WLAN antennas * Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2) WWAN antennas * (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Internal microphones Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
(5) Webcam (select models only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
Windows 7: Select Start > All Programs > Communication and Chat
> CyberLink YouCam.
Windows 8.1: Access HP Support Assistant. To access HP Support
Assistant, from the Start screen, select the HP Support Assistant
app.
Windows 10: Type camera in the taskbar search box, and then
select Camera.
(6) Internal display switch Turns o the display or initiates Sleep if the display is closed while
the power is on.
Display 7
Component Description
NOTE: The display switch is not visible from the outside of the
computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide:
Windows 7: Select Start > Help and Support > User Guides.
Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.
Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Top
TouchPad
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/o button Turns the TouchPad on and o.
(4) TouchPad zone Reads your nger gestures to move the pointer and select or
activate items on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Center pointing stick button Functions like the center button on an external mouse.
(8) Center TouchPad button Functions like the center button on an external mouse.
(9) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication
Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3) Microphone mute light ●Amber: microphone sound is o.
●O: microphone sound is on.
(4) Num lock light On: Num lock is on.
(5) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(6) Mute light ●Amber: Computer sound is o.
●O: Computer sound is on.
Top 9
Buttons, speakers, and ngerprint reader (select models only)
Component Description
(1) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
To learn more about your power settings, see your power
options:
Windows 7: Select Start > Control Panel > System and Security
> Power Options.
Windows 8.1: From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from the
list of applications.
Windows 10: Type power in the taskbar search box, and then
select Power and sleep settings.
– or –
10 Chapter 2 External component identication
Component Description
Right-click the Start button, and then select Power Options.
(2) Speakers Produce sound.
(3) Wireless button Turns the wireless feature on or o but does not establish a
wireless connection.
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader (select models only) Allows a ngerprint logon to Windows, instead of a password
logon.
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
the b key.
(3) Windows button Windows 7: Displays the Windows Start menu.
Windows 8.1: Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 10: Opens the Windows Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
Top 11
Component Description
(5) num lk key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad When num lk has been enabled, it can be used like an external
numeric keypad.
Front
Component Description
(1) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are o.
(2) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the
display and other unneeded components.
●O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity.
(3) AC adapter/Battery light ●White: The computer is connected to external power
and the battery is charged from 90 to 99 percent.
●Amber: The computer is connected to external power
and the battery is charged from 0 to 90 percent.
●Blinking amber: A battery that is the only available
power source has reached a low battery level. When
the battery reaches a critical battery level, the
battery light begins blinking rapidly.
●O: The battery is fully charged.
(4) Hard drive/optical drive light ●Blinking white: The hard drive or optical drive is being
accessed.
●Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
12 Chapter 2 External component identication
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4) Thunderbolt DisplayPort Connects an optional high-resolution display device or a high-
performance data device.
NOTE: Thunderbolt is new technology. Install all the latest
drivers for your Thunderbolt device before connecting the
device to the Thunderbolt DisplayPort. Thunderbolt cable and
Thunderbolt device (sold separately) must be compatible with
Windows. To determine whether your device is Thunderbolt
Certied for Windows, go to https://thunderbolttechnology.net/
products.
(5) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
(6) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(7) Smart card reader Supports optional smart cards.
(8) ExpressCard slot or smart card reader
(depending on the conguration)
Supports optional ExpressCards or smart cards.
Left 13
Right
Component Description
(1) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
(2) Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices. To access this guide:
Windows 7: Select Start > Help and Support > User Guides.
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Be sure that the device cable has a 4-conductor connector that
supports both audio-out (headphone) and audio-in
(microphone).
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(4) Upgrade bay (optical drive shown) (select
models only)
Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(5) Optical drive eject button (select models only) Releases the optical drive disc tray.
(6) External monitor port Connects an external VGA monitor or projector.
14 Chapter 2 External component identication
Rear
Component Description
(1) USB 3.0 port Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
(2) Power connector Connects an AC adapter.
(3) AC adapter/battery light ●White: The computer is connected to external
power and the battery is charged from 90 to 99
percent.
●Amber: The computer is connected to external
power and the battery is charged from 0 to 90
percent.
●Blinking amber: A battery that is the only
available power source has reached a low
battery level. When the battery reaches a critical
battery level, the battery light begins blinking
rapidly.
●O: The battery is fully charged.
(4) RJ-45 (network) jack/lights Connects a network cable.
●Green (left): The network is connected.
●Amber (right): The network is showing activity.
Rear 15
Bottom
Component Description
(1) Battery release latch Releases the battery from the battery bay.
(2) Battery bay Holds the battery.
(3) SIM slot Supports a wireless subscriber identity module (SIM). The
SIM slot is located inside the battery bay.
(4) Docking connector Connects an optional docking device.
(5) Accessory battery connector Connects an optional accessory battery.
(6) Service door release lock Locks the service door.
(7) Service door release latch Releases the service door on the computer.
(8) Vents (3) Enable airow to cool internal components.
16 Chapter 2 External component identication
Component Description
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(9) Service door Provides access to the hard drive bay, the wireless LAN
(WLAN) module slot, the WWAN module slot, and the
memory module slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support..
To access Help and Support in Windows 7, select Start >
Help and Support.
To access HP Support Assistant in Windows 8.1, from the
Start screen, select the HP Support Assistant app.
Windows 10: Type support in the taskbar search box,
and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
Bottom 17
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
Item Description Function
(1) Product name This is the product name axed to the front of
the computer.
(2) Serial number (s/n) This is an alphanumeric identier that is unique to each
product.
(3) Part number/Product number (p/n) This number provides specic information about
the product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(4) Warranty period This number describes the duration of the warranty
period for the computer.
(5) Model description This is the alphanumeric identier used to locate
documents, drivers, and support for the computer.
18 Chapter 2 External component identication
3 Illustrated parts catalog
Computer major components
Computer major components 19
Item Component Spare part number
(1) Display assembly: The DreamVision display assembly is spared as a whole unit assembly only. The LED display assembly
is spared at the subcomponent level only. For more LED display assembly spare part information, see LED display
assembly subcomponents on page 25.
15.6-in, FHD, UWVA, DreamVision display assembly equipped with a webcamera 735965-001
15.6-in, FHD, UWVA, DreamVision display assembly not equipped with a webcamera 735964-001
Hinge Cover Kit, includes: 734294-001
(2a) Hinge cover (includes HP logo)
(2b) Left-side rear corner cover
(2c) Right-side-side rear corner cover
(3) Keyboard (includes keyboard cable):
Keyboard with backlight and pointing stick (includes keyboard cable, backlight cable, and pointing stick cable):
For use in Belgium 733688-A41
For use in Brazil 733688-201
For use in Bulgaria 733688-261
For use in Canada 733688-DB1
For use in the Czech Republic and Slovakia 733688-FL1
For use in Denmark 733688-081
For use in France 733688-051
For use in Germany 733688-041
For use in Greece 733688-151
For use in Hungary 733688-211
For use in Iceland 733688-DD1
For use in India 733688-D61
For use in Israel 733688-BB1
For use in Italy 733688-061
For use in Japan 733688-291
For use in Latin America 733688-161
For use in the Netherlands 733688-B31
For use in Northwest Africa 733688-FP1
For use in Norway 733688-091
For use in Portugal 733688-131
For use in Romania 733688-271
For use in Russia 733688-251
For use in Saudi Arabia 733688-171
For use in Slovenia 733688-BA1
20 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in South Korea 733688-AD1
For use in Spain 733688-071
For use in Sweden and Finland 733688-B71
For use in Switzerland 733688-BG1
For use in Taiwan 733688-AB1
For use in Thailand 733688-281
For use in Turkey 733688-141
For use in Turkey (F) 733688-541
For use in the United Kingdom and Singapore 733688-031
For use in the United States 733688-001
Keyboard with pointing stick (includes keyboard cable and pointing stick cable):
For use in Belgium 745663-A41
For use in Brazil 745663-201
For use in Bulgaria 745663-261
For use in Canada 745663-DB1
For use in the Czech Republic and Slovakia 745663-FL1
For use in Denmark 745663-081
For use in France 745663-051
For use in Germany 745663-041
For use in Greece 745663-151
For use in Hungary 745663-211
For use in Iceland 745663-DD1
For use in Israel 745663-BB1
For use in Italy 745663-061
For use in Japan 745663-291
For use in Latin America 745663-161
For use in the Netherlands 745663-B31
For use in Northwest Africa 745663-FP1
For use in Norway 745663-091
For use in Portugal 745663-131
For use in Romania 745663-271
For use in Russia 745663-251
For use in Saudi Arabia 745663-171
For use in Slovenia 745663-BA1
Computer major components 21
Item Component Spare part number
For use in South Korea 745663-AD1
For use in Spain 745663-071
For use in Sweden and Finland 745663-B71
For use in Switzerland 745663-BG1
For use in Taiwan 745663-AB1
For use in Thailand 745663-281
For use in Turkey
For use in Turkey F
745663-141
745663-541
For use in the United Kingdom and Singapore 745663-031
For use in the United States 745663-001
(4) Primary memory module (PC3L, 12800, 1600-MHz):
8-GB 693374-001
4-GB 691740-001
(5) Top cover (includes TouchPad, TouchPad cable, and TouchPad bracket) 734281-001
(6) Power button board (includes cable) 734285-001
(7) Function button board (includes cable and double-sided adhesive) 734284-001
(8) Fingerprint reader board (includes cable and double-sided adhesive) 734286-001
(9) ExpressCard assembly (includes activity LEDs and Thunderbolt port, Dual Mode
DisplayPort, and USB port)
794579-001
(10) Smart card reader (includes cable) 742159-001
(11) Audio/USB board (includes SD Card reader) 734288-001
(12) Fan/heat sink assembly (includes replacement thermal material):
For use only with an NVIDIA Quadro K1100M NVIDIA N15P-Q1 graphics board, spare part
number 785223-001
734289-001
For use only with an NVIDIA Quadro K610M NVIDIA N15M-Q2 graphics board, spare part
number 785225-001
734290-001
For use only with an NVIDIA Quadro K2100M NVIDIA N15P-Q3 graphics board, spare part
number 785224-001
734291-001
For use only with an AMD FirePro M5100 graphics board, spare part number 784470-001 784469-001
(13) Processor (includes replacement thermal material):
Intel Quad Core i7-4910MQ 2.90-GHz (SC turbo up to 3.90-GHz) processor (1600-MHz FSB,
8.0-MB L3 cache, 47 W)
778693-001
Intel Quad Core i7-4810MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, 47 W)
778692-001
Intel Quad Core i7-4710MQ 2.50-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, 47 W)
773212-001
Intel Quad Core i7-4610M 3.00-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB,
4.0-MB L3 cache, 37 W)
765141-001
22 Chapter 3 Illustrated parts catalog
Item Component Spare part number
Intel Dual Core i5-4340M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, 37 W)
765142-001
Intel Dual Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, 37 W)
768420-001
(14) Graphics board (includes replacement thermal material):
NVIDIA Quadro K1100M NVIDIA N15P-Q1 graphics board 785223-001
NVIDIA Quadro K610M NVIDIA N15M-Q2 graphics board 785225-001
NVIDIA Quadro K2100M NVIDIA N15P-Q3 graphics board 785224-001
AMD FirePro M5100 graphics board 784470-001
(15) USB board (includes cable and double-sided adhesive) 734293-001
(16) Speakers (include cable) 734292-001
(17) RJ-45 (network) cable (included in the Cable Kit, spare part number 785222-001)
(18) Power connector cable (included in the Cable Kit, spare part number 785222-001)
(19) System board (includes battery connector bracket and replacement thermal material):
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-501: Windows 8.1 Standard operating system
xxxxxx-601: Windows 8.1 or Windows 10 operating system
For use only on computer models equipped with an Intel Quad Core processor 784468-xxx
For use only on computer models equipped with an Intel Dual Core processor 784467-xxx
(20) Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45
cover)
785221-001
(21) Expansion memory modules (2, PC3L, 12800, 1600-MHz):
8-GB 693374-001
4-GB 691740-001
(22) Solid-state drive (SSD):
512-GB, SATA-3 795962-001
512-GB, Z Turbo Drive, PCIe 813138-001
512-GB, SATA-3, self-encrypting drive (SED), OPAL 2 813139-001
256-GB, SATA-3 795959-001
256-GB, SATA-3, self-encrypting drive (SED), OPAL 1 795960-001
256-GB, SATA-3, self-encrypting drive (SED), OPAL 2 795961-001
256-GB, M.2, PCIe 795955-001
240-GB, SATA-3 795958-001
180-GB, SATA-3 795957-001
128-GB, SATA-3 795956-001
Computer major components 23
Item Component Spare part number
128-GB, Z Turbo Drive, PCIe 813137-001
(23) WWAN module:
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module (for use in the United States and
Canada)
740011-001
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-001
HP hs3110 HSPA+ Mobile Broadband Module 822828-001
(24) WLAN module:
Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapterr 710663-001
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo 717379-001
Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n (2x2) WiFi 717380-001
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo (for use in
Indonesia)
747833-001
(25) Hard drive (does not include hard drive bracket or screws):
1-TB, 7200-rpm, 9.5-mm 766644-001
1-TB, 5400-rpm, 2.5-in 778192-001
750-GB, 7200-rpm, 2.5-in 778191-001
500-GB, 7200-rpm, 7.0-mm 703267-001
500-GB, 5400-rpm, 7.0-mm, FIPS 730946-001
500-GB, 7200-rpm, 7.0-mm, self-encrypting 703268-001
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) 734280-001
(26) Optical drive (includes bezel and bracket):
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 735600-001
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 735599-001
DVD±RW SuperMulti Double-Layer Drive 735602-001
Hard drive upgrade bay 734298-001
(27) RTC battery (includes cable and double-sided adhesive) 734300-001
(28) Service cover 734278-001
(29) Battery:
9-cell, 100-WHr, 3.0-AHr, Li-ion battery 634087-001
9-cell, 73-WHr, 2.2-AHr, Li-ion battery 634089-001
8-cell, 83-WHr, 2.8-AHr, Li-ion battery 708456-001
8-cell, 75-WHr, 2.8-AHr, Li-ion battery 708455-001
24 Chapter 3 Illustrated parts catalog
LED display assembly subcomponents
Item Component Spare part number
(1) Display bezel:
For use only on computer models equipped with a webcamera 734301-001
For use only on computer models not equipped with a webcamera 734302-001
For use only on computer models equipped with a QHD+ display and with a webcamera 784471-001
For use only on computer models not equipped with a QHD+ display and with a webcamera 784472-001
For use only on computer models equipped with an Innolux display and a webcamera 784473-001
For use only on computer models not equipped with an Innolux display and a webcamera 784474-001
(2) Display panel:
15.6-in, FHD, UWVA, LED display panel 735607-001
15.6-in, FHD, SVA, LED display panel 735604-001
15.6-in, QHD+, UWVA, LED display panel 797849-001
(3) Webcamera/microphone module (includes double-sided adhesive) 784208-001
Microphone module (includes double-sided adhesive) 735370-001
LED display assembly subcomponents 25
Item Component Spare part number
(4) Display hinges (includes left and right hinges and display panel cable bracket) 784464-001
(5) Display Panel Support Kit (includes display enclosure, display panel cable, and wireless
antenna cables and transceivers)
784466-001
Bracket Kit
Item Component Spare part number
Bracket Kit, includes: 734299-001
(1) Security cable lock bracket
(2) Fingerprint reader board bracket
Cable Kit
Item Component Spare part number
Cable Kit, includes: 785222-001
(1) RJ-45 (network) cable
(2) Power connector cable
Replacement thermal material (not illustrated)
26 Chapter 3 Illustrated parts catalog
Plastics Kit
Item Component Spare part number
Plastics Kit, includes: 734297-001
(1) ExpressCard reader bezel
(2) Fingerprint reader blank cover
(3) Fingerprint reader bezel
(4) SD card reader bezel
(5) System lens
Plastics Kit 27
Mass storage devices
Item Component Spare part number
(1) Solid-state drive, 2.5-inch
512-GB, SATA-3 795962-001
512-GB, SATA-3, self-encrypting drive (SED), OPAL 2 813139-001
256-GB, SATA-3 795959-001
256-GB, SATA-3, self-encrypting drive (SED), OPAL 1 795960-001
256-GB, SATA-3, self-encrypting drive (SED), OPAL 2 795961-001
240-GB, SATA-3 795958-001
180-GB, SATA-3 795957-001
128-GB, SATA-3 795956-001
(2) Solid-state drive, M.2, PCIe
512-GB, Z Turbo Drive, PCIe 813138-001
256-GB 795955-001
128-GB, Z Turbo Drive, PCIe 813137-001
28 Chapter 3 Illustrated parts catalog
Item Component Spare part number
Hard Drive Hardware Kit, includes: 734280-001
(3) Hard drive bracket
Screws (not illustrated)
(4) Hard drive (does not include hard drive bracket or screws):
1-TB, 7200-rpm, 9.5-mm 766644-001
1-TB, 5400-rpm, 2.5-in 778192-001
750-GB, 7200-rpm, 2.5-in 778191-001
500-GB, 7200-rpm, 7.0-mm 703267-001
500-GB, 5400-rpm, 7.0-mm, FIPS 730946-001
500-GB, 7200-rpm, 7.0-mm, self-encrypting 703268-001
(5) Optical drive (includes bezel and bracket):
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 735600-001
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 735599-001
DVD±RW SuperMulti Double-Layer Drive 735602-001
Hard drive upgrade bay 734298-001
Miscellaneous parts
Component Spare part number
AC adapter:
200-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693708-001
150-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693707-001
Power cord (3-pin, black, 1.83-m):
For use in APD 491683-D91
For use in Argentina 490371-D01
For use in Australia 490371-011
For use in Brazil 490371-202
For use in Denmark 490371-081
For use in Europe 490371-021
For use in India 490371-D61
For use in Israel 490371-BB1
For use in Italy 490371-061
For use in Japan 490371-291
For use in North America 490371-001
Miscellaneous parts 29
Component Spare part number
491683-001
For use in the People's Republic of China 490371-AA1
For use in Singapore 491683-AF1
For use in South Africa 490371-AR1
For use in South Korea 490371-AD1
For use in Switzerland 490371-111
For use in Thailand 490371-201
For use in the United Kingdom and Singapore 490371-031
491683-031
Power cord (3-pin, black, 1.00-m):
For use in Taiwan 755530-AB1
Docking station, cable lock 575921-001
HP Ultraslim Keyed Cable Lock 703372-001
HP DisplayPort to HDMI 1.4 Adapter 749288-001
Screw Kit 734282-001
Mouse
HP USB laser 674318-001
HP Wireless 691922-001
HP Professional Slim Top Load 703888-001
30 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●Flat-bladed screw driver
●Magnetic screw driver
●Phillips P0 and P1 screw drivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Tools required 31
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
32 Chapter 4 Removal and replacement procedures preliminary requirements
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 33
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●Place items on a grounded surface before removing items from their containers.
●Always be properly grounded when touching a component or assembly.
●Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●Cover the workstation with approved static-shielding material.
●Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●Avoid contact with pins, leads, or circuitry.
●Turn o power and input signals before inserting or removing connectors or test equipment.
34 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be eective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●Antistatic tape
●Antistatic smocks, aprons, and sleeve protectors
●Conductive bins and other assembly or soldering aids
●Nonconductive foam
●Conductive tabletop workstations with ground cords of one megohm resistance
●Static-dissipative tables or oor mats with hard ties to the ground
●Field service kits
●Static awareness labels
●Material-handling packages
●Nonconductive plastic bags, tubes, or boxes
●Metal tote boxes
●Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 35
5 Removal and replacement procedures for
Customer Self-Repair parts
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Service tag on page 16 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 16 screws that must be removed, replaced, and/or loosened when servicing Customer
Self-Repair parts. Make special note of each screw size and location during removal and replacement.
36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Battery
Description Spare part number
9-cell, 100-WHr, 3.0-AHr, Li-ion battery 634087-001
9-cell, 73-WHr, 2.2-AHr, Li-ion battery 634089-001
8-cell, 83-WHr, 2.8-AHr, Li-ion battery 708456-001
8-cell, 75-WHr, 2.8-AHr, Li-ion battery 708455-001
Before removing the battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the battery:
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the
computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause
loss of information. To prevent loss of information, save your work or shut down the computer through
Windows before removing the battery.
1. Turn the computer upside down on a at surface.
2. Slide the battery release latch (1) to release the battery.
NOTE: The battery release latch automatically returns to its original position.
3. Pivot the battery (2) upward.
4. Remove the battery (3) from the computer.
Reverse this procedure to install the battery.
Component replacement procedures 37
Service cover
Description Spare part number
Service cover 734278-001
Before removing the service cover, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37).
Remove the service cover:
1. Slide the service cover release latch to the left (1), and then remove the optional Phillips PM2.0×4.5
screw (if the screw is being used) (2).
NOTE: If you want to use the optional screw, it is stored inside the service cover.
2. Slide the release latch again (3) to release the service cover.
3. Slide the service cover toward the front of the computer (4), and then lift to remove the service cover
(5).
Reverse this procedure to install the service cover.
38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. These components
are included in the Hard Drive Hardware Kit, spare part number 734280-001.
Description Spare part number
Hard drive, 2.5-inch
1-TB, 7200-rpm, 9.5-mm 766644-001
1-TB, 5400-rpm, 2.5-in 778192-001
750-GB, 7200-rpm, 2.5-in 778191-001
500-GB, 7200-rpm, 7.0-mm 703267-001
500-GB, 5400-rpm, 7.0-mm, FIPS 730946-001
500-GB, 7200-rpm, 7.0-mm, self-encrypting 703268-001
Solid-state drive (SSD)
512-GB, SATA-3 795962-001
512-GB, SATA-3, self-encrypting drive (SED), OPAL 2 813139-001
256-GB, SATA-3 795959-001
256-GB, SATA-3, self-encrypting drive (SED), OPAL 1 795960-001
256-GB, SATA-3, self-encrypting drive (SED), OPAL 2 795961-001
240-GB, SATA-3 795958-001
180-GB, SATA-3 795957-001
128-GB, SATA-3 795956-001
Before removing the hard drive, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37).
5. Remove the service cover (see Service cover on page 38).
Remove the hard drive:
1. Loosen the 3 hard drive captive screws (1).
2. Pull the hard drive tab (2) to the left to disconnect the hard drive.
Component replacement procedures 39
3. Lift the hard drive (3), and then pull the hard drive out of the hard drive bay.
4. If it is necessary to disassemble the hard drive, perform the following steps:
a. Position the hard drive with the hard drive tab toward you.
b. Remove the four Phillips PM3.0×3.5 screws (1) that secure the hard drive bracket to the hard drive.
c. Remove the hard drive bracket (2) from the hard drive.
The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part number
734280-001.
40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Reverse this procedure to install the hard drive.
Optical drive
NOTE: The optical drive spare part kit includes a bezel and bracket.
Description Spare part number
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 735600-001
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 735599-001
DVD±RW SuperMulti Double-Layer Drive 735602-001
Hard drive upgrade bay 734298-001
Before removing the optical drive, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37).
5. Remove the service cover (see Service cover on page 38).
Remove the optical drive:
1. Position the computer with the left side toward you.
2. Loosen the captive screw (1) that secures the optical drive to the computer.
Component replacement procedures 41
3. Insert a thin tool into the optical drive tab access (2) and press the tab to the left to release the optical
drive from the computer.
4. Remove the optical drive (3).
Reverse this procedure to install the optical drive.
42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
WWAN module
Description Spare part number
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module (for use in the United States and Canada) 740011-001
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-001
HP hs3110 HSPA+ Mobile Broadband Module 822828-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37).
5. Remove the service cover (see Optical drive on page 41).
Remove the WWAN module:
1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The WWAN antenna cable labeled “5” connects to the WWAN module “Main” terminal labeled
“5”. The WWAN antenna cable labeled “6” connects to the WWAN module “Aux/GPS” terminal labeled
“6”.
2. Remove the Phillips PM2.0×3.25 screw (2) that secures the WWAN module to the system board. (The
WWAN module tilts up.)
Component replacement procedures 43
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective
sleeves should be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Solid-state drive (M.2)
Description Spare part number
512-GB, M.2, PCIe 813138-001
256-GB, M.2, PCIe 795955-001
128-GB, M.2, PCIe 813137-001
Before removing the solid-state drive, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37).
5. Remove the service cover (see Service cover on page 38).
Remove the solid-state drive:
1. Remove the Phillips PM2.0×3.5 screw (1) that secures the solid-state drive to the system board.
2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.
Reverse this procedure to install the solid-state drive.
Component replacement procedures 45
WLAN module
Description Spare part number
Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter 710663-001
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo 717379-001
Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n (2x2) WiFi 717380-001
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo (for use in Indonesia) 747833-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37).
5. Remove the service cover (see Service cover on page 38).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective
sleeves should be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 47
Primary memory module
Description Spare part number
8-GB (PC3L, 12800, 1600-MHz) 693374-001
4-GB (PC3L, 12800, 1600-MHz) 691740-001
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in
various system problems.
To update BIOS:
1. Navigate to www.hp.com.
2. Click Support & Drivers > click Drivers & Software.
3. In the Enter a product name/number box, type the computer model information, and then click Search.
4. Click the link for the computer model.
5. Select the operating system, and then click Next.
6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing a memory module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37).
5. Remove the service cover (see Optical drive on page 41).
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
48 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2. Remove the memory module (2) by pulling the module away from the slot at an angle.
Reverse this procedure to install a memory module.
Component replacement procedures 49
Keyboard
For use in country or region Spare part
number
For use in country or region Spare part number
Keyboard with backlight and pointing stick (includes keyboard cable, backlight cable, and pointing stick cable):
For use in Belgium 733688-A41 For use in Northwest Africa 733688-FP1
For use in Brazil 733688-201 For use in Norway 733688-091
For use in Bulgaria 733688-261 For use in Portugal 733688-131
For use in Canada 733688-DB1 For use in Romania 733688-271
For use in the Czech Republic and Slovakia 733688-FL1 For use in Russia 733688-251
For use in Denmark 733688-081 For use in Saudi Arabia 733688-171
For use in France 733688-051 For use in Slovenia 733688-BA1
For use in Germany 733688-041 For use in South Korea 733688-AD1
For use in Greece 733688-151 For use in Spain 733688-071
For use in Hungary 733688-211 For use in Sweden and Finland 733688-B71
For use in Iceland 733688-DD1 For use in Switzerland 733688-BG1
For use in India 733688-D61 For use in Taiwan 733688-AB1
For use in Israel 733688-BB1 For use in Thailand 733688-281
For use in Italy 733688-061 For use in Turkey
For use in Turkey F
733688-141
733688-541
For use in Japan 733688-291 For use in the United Kingdom
and Singapore
733688-031
For use in Latin America 733688-161 For use in the United States 733688-001
For use in the Netherlands 733688-B31
Keyboard with pointing stick (includes keyboard cable and pointing stick cable):
For use in Belgium 745663-A41 For use in Northwest Africa 745663-FP1
For use in Brazil 745663-201 For use in Norway 745663-091
For use in Bulgaria 745663-261 For use in Portugal 745663-131
For use in Canada 745663-DB1 For use in Romania 745663-271
For use in the Czech Republic and Slovakia 745663-FL1 For use in Russia 745663-251
For use in Denmark 745663-081 For use in Saudi Arabia 745663-171
For use in France 745663-051 For use in Slovenia 745663-BA1
For use in Germany 745663-041 For use in South Korea 745663-AD1
For use in Greece 745663-151 For use in Spain 745663-071
For use in Hungary 745663-211 For use in Sweden and Finland 745663-B71
For use in Iceland 745663-DD1 For use in Switzerland 745663-BG1
For use in Israel 745663-BB1 For use in Taiwan 745663-AB1
50 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
For use in country or region Spare part
number
For use in country or region Spare part number
For use in Italy 745663-061 For use in Thailand 745663-281
For use in Japan 745663-291 For use in Turkey
For use in Turkey F
745663-141
745663-541
For use in Latin America 745663-161 For use in the United Kingdom
and Singapore
745663-031
For use in the Netherlands 745663-B31 For use in the United States 745663-001
Before removing the keyboard, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37).
5. Remove the service cover (see Service cover on page 38).
6. Remove the optical drive (see Optical drive on page 41).
Remove the keyboard:
1. Loosen the two captive screws that secure the keyboard to the computer.
2. Partially open the computer.
3. Rest and secure the computer on its left side.
Component replacement procedures 51
4. Insert a thin tool into the keyboard release hole in the optical drive bay, and then press on the back of
the keyboard until the keyboard disengages from the computer.
5. Turn the computer right-side up, with the front toward you.
6. Open the computer as far as it will open.
7. Lift the rear edge of the keyboard until it rests at an angle.
8. Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the palm rest.
9. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then
disconnect the keyboard cable from the system board.
10. Release the ZIF connector (3) to which the pointing stick cable is attached, and then disconnect the
pointing stick cable from the system board.
52 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
11. Remove the keyboard (4).
Reverse this procedure to install the keyboard.
Component replacement procedures 53
Expansion memory module
Description Spare part number
8-GB (PC3L, 12800, 1600-MHz) 693374-001
4-GB (PC3L, 12800, 1600-MHz) 691740-001
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in
various system problems.
To update BIOS:
1. Navigate to www.hp.com.
2. Click Support & Drivers > click Drivers & Software.
3. In the Enter a product name/number box, type the computer model information, and then click Search.
4. Click the link for the computer model.
5. Select the operating system, and then click Next.
6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing a memory module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37).
5. Remove the service cover (see Optical drive on page 41).
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
54 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2. Remove the memory module (2) by pulling the module away from the slot at an angle.
Reverse this procedure to install a memory module.
Component replacement procedures 55
6 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 74 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.
RTC battery
Description Spare part number
RTC battery (includes cable and double-sided adhesive) 734300-001
Before removing the RTC battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37).
5. Remove the service cover (see Service cover on page 38).
Remove the RTC battery:
1. Disconnect the RTC battery cable (1) from the system board.
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure
with double-sided adhesive.)
3. Remove the RTC battery and cable.
Reverse this procedure to install the RTC battery.
Component replacement procedures 57
Top cover
Description Spare part number
Top cover (includes TouchPad, TouchPad cable, and TouchPad bracket) 734281-001
Before removing the top cover, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37), and then remove the following components:
a. Service cover (see Service cover on page 38)
b. Hard drive (see Hard drive on page 39)
c. Optical drive (see Optical drive on page 41)
d. Keyboard (see Keyboard on page 50)
NOTE: When replacing the top cover, be sure to remove the following components from the defective top
cover and install them on the replacement top cover:
●Function button board (see Function button board on page 64)
●Power button board (see Power button board on page 66)
●Fingerprint reader board (see Fingerprint reader board on page 62)
Remove the top cover:
1. Close the computer.
2. Turn the computer upside down with the front toward you.
3. Remove the eight Torx T8M2.5×6.5 screws that secure the top cover to the computer.
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the following screws that secure the top cover to the computer:
(1) Three Torx T8M2.5×4.5 screws in the optical drive bay
(2) Four Torx T8M2.5×4.5 screws in the battery bay
(3) Two Phillips PM2.0×3.0 screws in the hard drive bay
5. Turn the computer right side up with the front toward you.
6. Open the computer.
7. Release the ZIF connector (1) to which the power button board cable is attached, and then disconnect
the power button board cable from the system board.
8. Release the ZIF connector (2) to which the function button board cable is attached, and then disconnect
the function button board cable from the system board.
Component replacement procedures 59
9. Remove the Torx T8M2.5×6.5 screw (3) that secures the top cover to the computer.
10. Lift the rear edge of the top cover (1) until the left and right sides and the front edge detach from the
computer.
11. Slide the top cover (2) forward until the ngerprint reader board cable and the TouchPad cable are
accessible.
12. Release the ZIF connector to which the ngerprint reader board cable is attached, and then disconnect
the ngerprint reader board cable (3) from the system board.
13. Release the ZIF connector to which the TouchPad cable is attached, and then disconnect the TouchPad
cable (4) from the system board.
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
14. Remove the top cover (5).
Reverse this procedure to install the top cover.
Component replacement procedures 61
Fingerprint reader board
Description Spare part number
Fingerprint reader board (includes cable and double-sided adhesive) 734286-001
Before removing the ngerprint reader board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37), and then remove the following components:
a. Service cover (see Service cover on page 38)
b. Hard drive (see Hard drive on page 39)
c. Optical drive (see Optical drive on page 41)
d. Keyboard (see Keyboard on page 50)
e. Top cover (see Top cover on page 58)
Remove the ngerprint reader board:
1. Turn the top cover upside down with the front toward you.
2. Remove the Phillips PM2.0×3.0 screw (1) that secures the ngerprint reader board and bracket to the
top cover.
3. Slide the ngerprint reader board (2) bracket forward and remove it.
The ngerprint reader board bracket is available in the Bracket Kit, spare part number 734299-001.
4. Detach the ngerprint reader board cable (3) from the top cover. (The ngerprint reader board cable is
attached to the top cover with double-sided adhesive.)
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5. Remove the ngerprint reader board (4) and cable.
Reverse this procedure to install the ngerprint reader board.
Component replacement procedures 63
Function button board
Description Spare part number
Function button board (includes cable and double-sided adhesive) 734284-001
Before removing the function button board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37), and then remove the following components:
a. Service cover (see Service cover on page 38)
b. Hard drive (see Hard drive on page 39)
c. Optical drive (see Optical drive on page 41)
d. Keyboard (see Keyboard on page 50)
e. Top cover (see Top cover on page 58)
Remove the function button board:
1. Detach the function button board cable from the top cover. (The function button board cable is attached
to the top cover with double-sided adhesive.)
2. Turn the top cover upside down, with the front toward you.
3. Release the function button board cable through the opening (1) in the top cover.
4. Remove the Phillips PM2.0×3.0 screw (2) that secures the function button board to the top cover.
64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5. Lift the right side of the function button board (3) until it rests at an angle.
6. Remove the function button board (4) by sliding it up and to the right at an angle.
Reverse this procedure to install the function button board.
Component replacement procedures 65
Power button board
Description Spare part number
Power button board (includes cable) 734285-001
Before removing the power button board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37), and then remove the following components:
a. Service cover (see Service cover on page 38)
b. Hard drive (see Hard drive on page 39)
c. Optical drive (see Optical drive on page 41)
d. Keyboard (see Keyboard on page 50)
e. Top cover (see Top cover on page 58)
Remove the power button board:
1. Turn the top cover upside down, with the front toward you.
2. Remove the Phillips PM2.0×3.0 screw (1) that secures the power button board to the top cover.
3. Release the clips (2) that secure the power button board to the top cover.
4. Remove the power button board (3) and cable
66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the power button board.
ExpressCard assembly
Description Spare part number
ExpressCard assembly (includes activity LEDs and Thunderbolt port, Dual Mode DisplayPort, and USB
port)
794579-001
Before removing the ExpressCard assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37), and then remove the following components:
a. Service cover (see Service cover on page 38)
b. Hard drive (see Hard drive on page 39)
c. Optical drive (see Optical drive on page 41)
d. Keyboard (see Keyboard on page 50)
e. Top cover (see Top cover on page 58)
Remove the ExpressCard assembly:
1. Remove the Torx T8M2.5×4.5 screw (1) that secures the system lens to the base enclosure.
2. Remove the system lens (2).
The system lens is available in the Plastics Kit, spare part number 734297-001.
3. Remove the three Torx T8M2.5×4.5 screws (3) that secure the ExpressCard assembly to the
base enclosure.
4. Disconnect the ExpressCard assembly (4) from the system board by lifting up on the right side of the
assembly.
Component replacement procedures 67
5. Remove the the ExpressCard assembly (5).
Reverse this procedure to install the ExpressCard assembly.
68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Smart card reader
Description Spare part number
Smart card reader (includes cable) 742159-001
Before removing the smart card reader, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37), and then remove the following components:
a. Service cover (see Service cover on page 38)
b. Hard drive (see Hard drive on page 39)
c. Optical drive (see Optical drive on page 41)
d. Keyboard (see Keyboard on page 50)
e. Top cover (see Top cover on page 58)
f. ExpressCard assembly (see ExpressCard assembly on page 67)
Remove the smart card reader:
1. Release the ZIF connector (1) to which the smart card reader cable is attached, and then disconnect the
smart card reader cable from the system board.
2. Remove the two Torx T8M2.5×4.5 screws (2) that secure the smart card reader to the base enclosure.
3. Remove the smart card reader (3).
Component replacement procedures 69
Reverse this procedure to install the smart card reader and cable.
Audio/USB board
Description Spare part number
Audio/USB board (includes SD Card reader) 734288-001
Before removing the audio/USB board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37), and then remove the following components:
a. Service cover (see Service cover on page 38)
b. Hard drive (see Hard drive on page 39)
c. Optical drive (see Optical drive on page 41)
d. Keyboard (see Keyboard on page 50)
e. Top cover (see Top cover on page 58)
Remove the audio/USB board:
1. Remove the four Torx T8M2.5×4.5 screws (1) that secure the audio/USB board to the base enclosure.
70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Disconnect the audio/USB board (2) from the system board by lifting up on the left side of the audio/USB
board.
3. Remove the audio/USB board.
Reverse this procedure to install the audio/USB board.
USB board
Description Spare part number
USB board (includes cable and double-sided adhesive) 734293-001
Before removing the USB board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37), and then remove the following components:
a. Service cover (see Service cover on page 38)
b. Hard drive (see Hard drive on page 39)
c. Optical drive (see Optical drive on page 41)
d. Keyboard (see Keyboard on page 50)
e. Top cover (see Top cover on page 58)
Remove the USB board:
Component replacement procedures 71
1. Release the ZIF connector (1) to which the USB board cable is attached, and then disconnect the USB
board cable from the system board.
2. Detach the USB board cable (2) from the base enclosure. (The USB board cable is attached to the
base enclosure with double-sided adhesive.)
3. Remove the Torx T8M2.5×4.5 screw (3) that secures the USB board to the base enclosure.
4. Remove the USB board and cable.
Reverse this procedure to install the USB board.
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Speakers
Description Spare part number
Speakers (includes cable) 734292-001
Before removing the speakers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37), and then remove the following components:
a. Service cover (see Service cover on page 38)
b. Hard drive (see Hard drive on page 39)
c. Optical drive (see Optical drive on page 41)
d. Keyboard (see Keyboard on page 50)
e. Top cover (see Top cover on page 58)
Remove the speakers:
1. Disconnect the speaker cable (1) from the system board.
2. Remove the two Phillips PM2.0×3.0 screws (1) that secure the speakers to the base enclosure.
3. Remove the speakers (3) and cable.
Reverse this procedure to install the speakers.
Component replacement procedures 73
Fan/heat sink assembly
NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material.
Description Spare part number
For use only with an NVIDIA Quadro K1100M NVIDIA N15P-Q1 graphics board, spare part number
785223-001
734289-001
For use only with an NVIDIA Quadro K610M NVIDIA N15M-Q2 graphics board, spare part number
785225-001
734290-001
For use only with an NVIDIA Quadro K2100M NVIDIA N15P-Q3 graphics board, spare part number
785224-001
734291-001
For use only with an AMD FirePro M5100 graphics board, spare part number 784470-001 784469-001
Before removing the fan/heat sink assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37), and then remove the following components:
a. Service cover (see Service cover on page 38)
b. Hard drive (see Hard drive on page 39)
c. Optical drive (see Optical drive on page 41)
d. Keyboard (see Keyboard on page 50)
e. Top cover (see Top cover on page 58)
Remove the fan/heat sink assembly:
1. Disconnect the fan cable (1) from the system board.
2. Following the 1 through 4 sequence stamped into the processor heat sink, loosen the four Phillips
captive screws (2) that secure the processor heat sink to the system board.
3. Following the 5 through 8 sequence stamped into the graphics board heat sink, loosen the four Phillips
captive screws (3) that secure the graphics board heat sink to the system board.
74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the fan/heat sink assembly (4).
NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink
assembly and the system board components, it may be necessary to move the fan/heat sink assembly
from side to side to detach it.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly
and the system board components each time the fan/heat sink assembly is removed. Replacement thermal
material is included with the fan/heat sink assembly, processor, and system board spare part kits.
●Various thermal pads are used on the graphics board components (1) and (7) and the heat sink sections
(2) and (8) that service them
●Thermal paste is used on the processor (3) and the heat sink section (4) that services it
●Thermal paste is used on the graphics board processor (5) and the heat sink section (6) that services it
Component replacement procedures 75
Reverse this procedure to install the fan/heat sink assembly.
76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Processor
NOTE: The processor spare part kit includes replacement thermal material.
Description Spare part number
Intel Quad Core i7-4910MQ 2.90-GHz (SC turbo up to 3.90-GHz) processor (1600-MHz FSB, 8.0-MB L3
cache, 47 W)
778693-001
Intel Quad Core i7-4810MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 6.0-MB L3
cache, 47 W)
778692-001
Intel Quad Core i7-4710MQ 2.50-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 6.0-MB L3
cache, 47 W)
773212-001
Intel Quad Core i7-4610M 3.00-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 4.0-MB L3
cache, 37 W)
765141-001
Intel Dual Core i5-4340M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB, 3.0-MB L3
cache, 37 W)
765142-001
Intel Dual Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 3.0-MB L3
cache, 37 W)
768420-001
Before removing the processor, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37), and then remove the following components:
a. Service cover (see Service cover on page 38)
b. Hard drive (see Hard drive on page 39)
c. Optical drive (see Optical drive on page 41)
d. Keyboard (see Keyboard on page 50)
e. Top cover (see Top cover on page 58)
f. Fan/heat sink assembly (see Fan/heat sink assembly on page 74)
Remove the processor:
1. Use a Torx8 screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until
you hear a click.
Component replacement procedures 77
2. Lift the processor (3) straight up, and remove it.
NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the
processor socket when you install the processor.
Reverse this procedure to install the processor.
Graphics board
NOTE: The graphics board spare part kit includes replacement thermal material.
Description Spare part number
NVIDIA Quadro K1100M NVIDIA N15P-Q1 graphics board 785223-001
NVIDIA Quadro K610M NVIDIA N15M-Q2 graphics board 785225-001
NVIDIA Quadro K2100M NVIDIA N15P-Q3 graphics board 785224-001
AMD FirePro M5100 graphics board 784470-001
Before removing the graphics board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37), and then remove the following components:
a. Service cover (see Service cover on page 38)
b. Hard drive (see Hard drive on page 39)
78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
c. Optical drive (see Optical drive on page 41)
d. Keyboard (see Keyboard on page 50)
e. Top cover (see Top cover on page 58)
f. Fan/heat sink assembly (see Fan/heat sink assembly on page 74)
Remove the graphics board:
1. Remove the two Torx T8M2.5×4.5 screws (1) that secure the graphics board to the system board. (The
graphics board tilts up.)
2. Remove the graphics board (2) by pulling the board away from the slot at an angle.
Reverse this procedure to install the graphics board.
Component replacement procedures 79
Display assembly
NOTE: The DreamVision display assembly is spared as a whole unit assembly only. The LED display
assembly is spared at the subcomponent level only. For more LED display assembly spare part information,
see the individual removal subsections.
Description Spare part number
15.6-in, FHD, UWVA, DreamVision display assembly equipped with a webcamera 735965-001
15.6-in, FHD, UWVA, DreamVision display assembly not equipped with a webcamera 735964-001
To remove the display assembly and access the LED display assembly subcomponents, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37), and then remove the following components:
a. Service cover (see Service cover on page 38)
b. Hard drive (see Hard drive on page 39)
c. Optical drive (see Optical drive on page 41)
d. Keyboard (see Keyboard on page 50)
e. Top cover (see Top cover on page 58)
Remove the display assembly:
1. Close the computer.
2. Turn the computer upside down, with the rear toward you.
3. Make sure that the WWAN antenna cables are disconnected from the WWAN module (see WWAN module
on page 43).
4. Make sure that the WLAN antenna cables are disconnected from the WLAN module (see WLAN module
on page 46).
80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5. Release the wireless antenna cables (1) from the routing clips (2) and channels built into the
base enclosure.
6. Turn the computer right side up, with the rear toward you.
7. Remove the four Torx T8M2.0×3.0 screws (1) that secure the hinge cover to the computer.
8. Remove the hinge cover (2).
The hinge cover is available using spare part number 734294-001.
Component replacement procedures 81
9. Remove the two Torx T8M2.5×4.5 screws that secure the display assembly to the base enclosure.
10. Position the computer with the front toward you.
11. Open the computer as far as it will open.
12. Remove the Phillips PM2.0×3.0 screw (1) that secures the display panel cable and bracket to the system
board.
13. Remove the display panel cable bracket (2).
The display panel cable bracket is included in the Hinge Kit, spare part number 784464-001.
14. Disconnect the display panel cable (3) from the system board.
15. Detach the display panel cable (4) from the base enclosure. (The display panel cable is attached to the
base enclosure with double-sided adhesive.)
82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
16. Release the wireless antenna cables from the routing channels built into the base enclosure.
17. Remove the two Torx T8M2.5×6.5 screws (1) that secure the display assembly to the base enclosure.
18. Remove the display assembly (2).
NOTE: Steps 19 through 22 apply only to LED display assemblies.
19. If it is necessary to replace the display bezel or any of the LED display assembly subcomponents:
Component replacement procedures 83
a. Remove the two screw covers (1) and the two Phillips PM2.0×5.5 screws (2) that secure the display
bezel to the display assembly.
The screw covers are available in all LED display assembly subcomponent spare part kits.
b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of
the display bezel until the bezel disengages from the display enclosure.
c. Remove the display bezel (4).
The display bezel is available using the following spare part numbers:
734301-001: Models with a webcam
734302-001: Models without a webcam
784471-001: Models with a QHD+ display and a webcam
784472-001: Models with a QHD+ display and without a webcam
784473-001: Models with an Innolux display panel and a webcam
784474-001: Models with an Innolux display panel and without a webcam
84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
20. If it is necessary to replace the display panel:
a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.
b. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in
front of the display enclosure.
c. Release the adhesive strip (2) that secures the display panel cable connector to the display panel.
d. Disconnect the display panel cable (3) from the display panel.
e. Remove the display panel.
The display panel is available using spare part numbers 735607-001 (15.6-in, FHD, UWVA, LED
display panel), 735604-001 (15.6-in, FHD, SVA, LED display panel) and 797849-001 (15.6-in, QHD
+, UWVA, LED display panel).
21. If it is necessary to replace the webcamera/microphone module or microphone module:
CAUTION: Handle the webcamera/microphone module and microphone module with caution. These
modules have a thin prole and are susceptible to damage when not handled carefully.
Component replacement procedures 85
a. Disconnect the webcamera/microphone module cable (1) from the webcamera/
microphone module.
b. Detach the webcamera/microphone module (2) from the display enclosure. (The webcamera/
microphone module is attached to the display enclosure with double-sided adhesive.)
c. Remove the webcamera/microphone module.
The webcamera/microphone module is available using spare part number 784208-001. The
microphone module is available using spare part number 735370-001.
22. If it is necessary to replace the display hinges:
a. Remove the four Torx T8M2.5×4.5 screws (1) that secure the display hinges to the display panel.
86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. Remove the display hinges (2).
The display hinges are available using spare part number 784464-001 and include the left and
right hinges.
Reverse this procedure to reassemble and install the display assembly.
System board
NOTE: The system board spare part kit includes battery connector bracket and replacement
thermal material.
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-501: Windows 8.1 Standard operating system
xxxxxx-601: Windows 8.1 or Windows 10 operating system
Description Spare part number
For use only on computer models equipped with an Intel Quad Core processor 784468-xxx
For use only on computer models equipped with an Intel Dual Core processor 784467-xxx
Before removing the system board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37), and then remove the following components:
a. Service cover (see Service cover on page 38)
b. Hard drive (see Hard drive on page 39)
c. Optical drive (see Optical drive on page 41)
Component replacement procedures 87
d. Keyboard (see Keyboard on page 50)
e. Top cover (see Top cover on page 58)
f. ExpressCard assembly (see ExpressCard assembly on page 67)
g. Audio/USB board (see Audio/USB board on page 70)
h. Speakers (see Speakers on page 73)
i. Fan/heat sink assembly (see Fan/heat sink assembly on page 74)
j. Display assembly (see Display assembly on page 80)
NOTE: When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
●WWAN module (see WWAN module on page 43)
●Solid-state drive (see Solid-state drive (M.2) on page 45)
●WLAN module (see WLAN module on page 46)
●Expansion memory (see Primary memory module on page 48)
●Primary memory (see Expansion memory module on page 54)
●smart card reader (see Smart card reader on page 69)
●Processor (see Processor on page 77)
●Graphics board (see Graphics board on page 78)
Remove the system board:
1. Make sure that the RTC battery cable is disconnected from the system board (see RTC battery
on page 56).
88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Disconnect the following cables from the system board:
(1) Power connector cable
(2) RJ-45 (network) cable
(3) USB board cable
3. Remove the right-side rear corner cover (1).
The right-side rear corner cover is included in the Hinge Cover Kit, spare part number 734294-001.
4. Remove the seven Torx T8M2.5×4.5 screws (2) that secure the system board to the base enclosure.
Component replacement procedures 89
5. Lift up on the left side of the system board (1) until it rests at an angle.
6. Remove the system board (2) by sliding it up and to the left at an angle.
Reverse this procedure to install the system board.
90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power connector cable
NOTE: The power connector cable is included in the Cable Kit, spare part number 785222-001.
Before removing the power connector cable, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37), and then remove the following components:
a. Service cover (see Service cover on page 38)
b. Hard drive (see Hard drive on page 39)
c. Optical drive (see Optical drive on page 41)
d. Keyboard (see Keyboard on page 50)
e. Top cover (see Top cover on page 58)
f. ExpressCard assembly (see ExpressCard assembly on page 67)
g. Audio/USB board (see Audio/USB board on page 70)
h. USB board (see USB board on page 71)
i. Speakers (see Speakers on page 73)
j. Fan/heat sink assembly (see Fan/heat sink assembly on page 74)
k. Display assembly (see Display assembly on page 80)
Remove the power connector cable:
1. Disconnect the power connector cable (1) from the system board.
2. Release the power connector cable (2) from the clips built into the base enclosure.
Component replacement procedures 91
3. Release the power connector (3) from the clips and mold built into the base enclosure.
4. Remove the power connector cable.
Reverse this procedure to install the power connector cable.
92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
RJ-45 (network) cable
NOTE: The RJ-45 (network) cable is included in the Cable Kit, spare part number 785222-001.
Before removing the RJ-45 (network) cable, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 37), and then remove the following components:
a. Service cover (see Service cover on page 38)
b. Hard drive (see Hard drive on page 39)
c. Optical drive (see Optical drive on page 41)
d. Keyboard (see Keyboard on page 50)
e. Top cover (see Top cover on page 58)
f. ExpressCard assembly (see ExpressCard assembly on page 67)
g. Audio/USB board (see Audio/USB board on page 70)
h. USB board (see USB board on page 71)
i. Speakers (see Speakers on page 73)
j. Fan/heat sink assembly (see Fan/heat sink assembly on page 74)
k. Display assembly (see Display assembly on page 80)
Remove the RJ-45 (network) cable:
1. Remove the Phillips PM2.0×5.5 screw (1) that secures the left-side rear corner cover to the
base enclosure.
Component replacement procedures 93
2. Remove the left-side rear corner cover (2).
The left-side rear corner cover is included in the Hinge Cover Kit, spare part number 734294-001.
3. Remove the Phillips PM2.0×5.5 screw (1) that secures the security cable lock bracket to the
base enclosure.
4. Remove the security cable lock bracket (2).
The security cable lock bracket is included in the Bracket Kit, spare part number 734299-001.
94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5. Remove the RJ-45 (network) cable (3).
Reverse this procedure to install the RJ-45 (network) cable.
Component replacement procedures 95
7 Computer Setup (BIOS) and MultiBoot in
Windows 7
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
●To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
●To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
96 Chapter 7 Computer Setup (BIOS) and MultiBoot in Windows 7
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
●To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the
computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select Main > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Using Computer Setup 97
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Access Help and Support by selecting Start > Help and Support.
2. Select Updates and tune-ups, and then select Check for HP updates now.
3. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. Select Start > Computer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
98 Chapter 7 Computer Setup (BIOS) and MultiBoot in Windows 7
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or les that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
●To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the -
key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
Using MultiBoot 99
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the
computer is started or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select System Conguration > Boot Options, and then press
enter.
4. In the MultiBoot Express Popup Delay (Sec) eld, enter the length of time in seconds that you want the
computer to display the startup location menu before it defaults to the current MultiBoot setting. (When
0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
●To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
●To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.
●To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
Using HP Sure Start
Select computer models are congured with HP Sure Start, a technology that continuously monitors your
computer’s BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state automatically, without user intervention. Your computer ships
with HP Sure Start congured and enabled. Most users can use HP Sure Start with the default conguration.
For more information, go to http://www.hp.com/support, and then select your country. Select Drivers &
Downloads, and then follow the on-screen instructions.
100 Chapter 7 Computer Setup (BIOS) and MultiBoot in Windows 7
8 Computer Setup (BIOS) and MultiBoot in
Windows 8.1
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
●To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
●To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Using Computer Setup 101
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
●To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the
computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select Main > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
102 Chapter 8 Computer Setup (BIOS) and MultiBoot in Windows 8.1
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, type support, and then select the HP Support Assistant app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. From the Start screen, type file, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Using Computer Setup 103
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or les that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
●To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select one of the following options:
●Advanced > Boot Options > UEFI Boot Order > UEFI Hybrid
●Advanced > Boot Options > UEFI Boot Order > UEFI Native Boot mode
●Advanced > Boot Options > Legacy Boot Order > Legacy Boot Mode
Press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
104 Chapter 8 Computer Setup (BIOS) and MultiBoot in Windows 8.1
To move the device down in the boot order, use a pointing device to click the down arrow, or press the -
key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the
computer is started or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot Express Boot
Popup Delay (Sec), and then press enter.
4. In the MultiBoot Express Popup Delay (Sec) eld, enter the length of time in seconds that you want the
computer to display the startup location menu before it defaults to the current MultiBoot setting. (When
0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
●To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
●To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.
●To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
Using MultiBoot 105
Using HP Sure Start
Select computer models are congured with HP Sure Start, a technology that continuously monitors your
computer’s BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state automatically, without user intervention. Your computer ships
with HP Sure Start congured and enabled. Most users can use HP Sure Start with the default conguration.
For more information, go to http://www.hp.com/support, and then select your country. Select Drivers &
Downloads, and then follow the on-screen instructions.
106 Chapter 8 Computer Setup (BIOS) and MultiBoot in Windows 8.1
9 Computer Setup (BIOS), TPM, and HP Sure
Start in Windows 10
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
▲Start Computer Setup.
●Computers or tablets with keyboards:
▲Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
●Tablets without keyboards:
▲Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.
Navigating and selecting in Computer Setup
●To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your nger to make selections.
●To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
●To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
Using Computer Setup 107
To exit Computer Setup menus, choose one of the following methods:
●To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
●To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 107.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3. Follow the on-screen instructions.
4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
108 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Starting Computer Setup on page 107.
2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 109.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
Using Computer Setup 109
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
●Computers or tablets with keyboards:
▲Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
●Tablets without keyboards:
▲Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.
2. Select a boot device, then press enter.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1. Start Computer Setup. See Starting Computer Setup on page 107.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
110 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
Using HP Sure Start (select products only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors the
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
Using HP Sure Start (select products only) 111
10 HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must use
the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access
BIOS.
To start HP PC Hardware Diagnostics UEFI:
1. Start BIOS:
●Computers or tablets with keyboards:
▲Turn on or restart the computer, quickly press esc.
●Tablets without keyboards:
▲Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 113.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.
NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.
112 Chapter 10 HP PC Hardware Diagnostics (UEFI)
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
There are two options to download HP PC Hardware Diagnostics to a USB device:
Download the latest UEFI version:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Download any version of UEFI for a specic product:
1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2. Click Drivers & Downloads.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 113
11 Backup and recovery in Windows 7
Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you
ever need to. These tools will help you return your computer to a proper working state, all with simple steps.
This section provides information about the following processes:
●Creating recovery media and backups
●Restoring and recovering your system
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1. After you successfully set up the computer, create HP Recovery media. This step creates a Windows 7
operating system DVD and a Driver Recovery DVD. The Windows DVD can be used to reinstall the original
operating system in cases where the hard drive is corrupted or has been replaced. The Driver Recovery
DVD installs specic drivers and applications. See Creating recovery media with HP Recovery Disc
Creator on page 114.
2. Use Windows Backup and Recovery tools to perform the following:
●Back up individual les and folders
●Back up your entire hard drive (select models only)
●Create system repair discs (select models only) with the installed optical drive (select models only)
or an optional external optical drive
●Create system restore points
NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details
about the tools provided, see Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of
system instability.
In case of system failure, you can use the backup les to restore the contents of your computer. See Backing
up your information on page 115.
Guidelines
●When creating recovery media or backing up to discs, use any of the following types of discs (purchased
separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type
of optical drive you are using.
●Be sure that the computer is connected to AC power before you start the recovery media creation
process or the backup process.
Creating recovery media with HP Recovery Disc Creator
HP Recovery Disc Creator is a software program that oers an alternative way to create recovery media. After
you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This
recovery media allows you to reinstall your original operating system as well as select drivers and
114 Chapter 11 Backup and recovery in Windows 7
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery
DVDs:
●Windows 7 operating system DVD—Installs the operating system without additional drivers or
applications.
●Driver Recovery DVD—Installs specic drivers and applications only, in the same way that the HP
Software Setup utility installs drivers and applications.
Creating recovery media
NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that
media will not be available after you create a Windows DVD.
To create the Windows DVD:
1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Windows disk.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Create button to start the burning process.
After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:
1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Driver disk.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Create button to start the burning process.
Backing up your information
You should create system repair media and your initial backup immediately after initial system setup. As you
add new software and data les, you should continue to back up your system on a regular basis to maintain a
reasonably current backup. You should also create Windows system repair media (select models only) which
can be used to start up (boot) the computer and repair the operating system in case of system instability or
failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
●Store personal les in the Documents library, and back it up regularly.
●Back up templates that are stored in their associated directories.
●Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reset your preferences.
●When backing up to discs, number each disc after removing it from the drive.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
Creating recovery media and backups 115
To create a backup using Windows Backup and Restore:
NOTE: The backup process may take over an hour, depending on le size and the speed of the computer.
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or
create system repair media (select models only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your les:
●Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Startup Repair to x problems that might prevent
Windows from starting correctly.
●f11 recovery tools (select models only): You can use the f11 recovery tools to recover your original hard
drive image. The image includes the Windows operating system and software programs installed at the
factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows 7 operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows 7 operating system
media on page 117.
Using the Windows recovery tools
Using the Windows recovery tools, you can:
●Recover individual les
●Restore the computer to a previous system restore point
●Recover information using recovery tools
NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics
in Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
To recover information you previously backed up:
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to recover your system settings, your computer (select models only),
or your les.
To recover your information using Startup Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All les you have
created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.
116 Chapter 11 Backup and recovery in Windows 7
1. If possible, back up all personal les.
2. If possible, check for the presence of the Windows partition.
To check for the Windows partition, select Start > Computer.
NOTE: If the Windows partition is not listed, you must recover your operating system and programs
using the Windows 7 operating system DVD and the Driver Recovery media. For additional information,
see Using Windows 7 operating system media on page 117.
3. If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating
system loads.
4. Select Startup Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, select Start > Help
and Support.
Using f11 recovery tools (select models only)
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All les that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal les.
2. If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, click
Manage, and then click Disk Management.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs
using the Windows 7 operating system media and the Driver Recovery media. For additional information,
see Using Windows 7 operating system media on page 117.
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the ESC
key for Startup Menu” message is displayed at the bottom of the screen.
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5. Follow the on-screen instructions.
Using Windows 7 operating system media
If you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select
models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the
operating system.
To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to
http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the
Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats
the hard drive. All les that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
Performing a system recovery 117
To initiate recovery using a Windows 7 operating system DVD:
NOTE: This process takes several minutes.
1. If possible, back up all personal les.
2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before
the Windows operating system loads.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
5. Click Next.
6. Select Repair your computer.
7. Follow the on-screen instructions.
After the repair is completed:
1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.
2. Install the Hardware Enabling Drivers rst, and then install Recommended Applications.
118 Chapter 11 Backup and recovery in Windows 7
12 Backup and recovery in Windows 8.1
To protect your information, use Windows backup and restore utilities to back up individual les and folders,
back up your entire hard drive, create system repair media (select models only) by using the installed optical
drive (select models only) or an optional external optical drive, or create system restore points. In case of
system failure, you can use the backup les to restore the contents of your computer.
From the Start screen, type restore, click Settings, and then select from the list of displayed options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Windows Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them for later
use.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. For more information, see Windows Help and Support.
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system repair media
and your initial backup immediately after initial system setup. As you add new software and data les, you
should continue to back up your system on a regular basis to maintain a reasonably current backup.
For more information on the Windows backup features, see Windows Help and Support.
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your les:
●Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Automatic Repair to x problems that might prevent
Windows from starting correctly.
●f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The
image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows operating system
media (purchased separately) on page 121.
Using the Windows recovery tools
To recover information you previously backed up, see Windows Help and Support for steps on restoring les
and folders.
To recover your information using Automatic Repair, follow these steps:
Backing up your information 119
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All les you have
created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.
1. If possible, back up all personal les.
2. If possible, check for the presence of the Recovery Image partition and the Windows partition.
From the Start screen, type file, and then click File Explorer.
– or –
From the Start screen, type pc, and then select This PC.
NOTE: If the Windows partition and the Recovery Image partition are not listed, you must recover your
operating system and programs using the Windows operating system DVD and the Driver Recovery
media (both purchased separately). For additional information, see Using Windows operating system
media (purchased separately) on page 121.
3. If the Windows partition and the Recovery Image partition are listed, restart the computer by pressing
and holding the shift key while clicking Restart.
4. Select Troubleshoot, then select Advanced Options, and then select Startup Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a search for
these topics in Windows Help and Support.
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All les that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal les.
2. If possible, check for the presence of the Recovery Image partition: From the Start screen, type pc, and
then select This PC.
NOTE: If the Recovery Image partition is not listed, you must recover your operating system and
programs using the Windows operating system media and the Driver Recovery media (both purchased
separately). For additional information, see Using Windows operating system media (purchased
separately) on page 121.
3. If the Recovery Image partition is listed, restart the computer, and then press esc while the “Press the
ESC key for Startup Menu” message is displayed at the bottom of the screen.
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5. Follow the on-screen instructions.
120 Chapter 12 Backup and recovery in Windows 8.1
Using Windows operating system media (purchased separately)
To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet
included with the computer. You can also nd contact information from the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats
the hard drive. All les that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
To initiate a full install of the operating system using a Windows operating system DVD:
NOTE: This process takes several minutes.
1. If possible, back up all personal les.
2. Insert the Windows operating system DVD into the optical drive, and then restart the computer.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
After the installation is completed:
1. Eject the Windows operating system media and then insert the Driver Recovery media.
2. Install the Hardware Enabling Drivers rst, and then install Recommended Applications.
Using Windows Refresh or Windows Reset
When your computer is not working properly and you need to regain system stability, the Windows Refresh
option allows you to start fresh and keep what is important to you.
The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal
information before you give away or recycle your computer. For more information on these features, see
Windows Help and Support.
Using HP Software Setup
HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from
the system.
1. From the Start screen, type HP Software Setup.
2. Open HP Software Setup.
3. Follow the on-screen directions to reinstall drivers or select software.
Performing a system recovery 121
13 Backup and recovery in Windows 10
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●Creating recovery media and backups
●Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 122. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 123.
●Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 124.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
122 Chapter 13 Backup and recovery in Windows 10
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 123.
●If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-
quality blank USB ash drive.
◦If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦The creation process can take an hour or more. Do not interrupt the creation process.
◦If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 124.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲Select the Start button, and then select the Get started app.
Using Windows tools 123
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲Select the Start button, and then select the Get started app.
●If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 124. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 122.
●On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 124.
●On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 126.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 122.
What you need to know before you get started
●HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 122.
●To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 122.
●If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
124 Chapter 13 Backup and recovery in Windows 10
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 126.
3. Follow the on-screen instructions.
Restore and recovery 125
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 122.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
126 Chapter 13 Backup and recovery in Windows 10
14 Specications
Computer specications
Metric U.S.
Dimensions
Width 38.2 cm 15.0 in
Depth 25.7 cm 10.1 in
Height (front to rear, LED display assembly) 3.1 to 3.6 cm 1.2 to 1.4 in
Weight (computer equipped with Intel Dual Core processor,
500-GB hard drive, optical drive, one memory module,
WLAN module, ngerprint reader, modem module, and 8-
cell battery)
2.93 kg 6.45 lb
Weight (computer equipped with Intel Dual Core processor
one memory module, 128-GB solid-state drive, WLAN
module, ngerprint reader, and 8-cell battery)
2.82 kg 6.2 lb
Input power
Operating voltage and current 19.5 V dc @ 6.15 A - 120 W, Slim Smart AC Adapter (select models only)
19.5 V dc @ 7.69 A - 150 W, Slim Smart AC Adapter (select models only)
19.5 V dc @ 10.3A - 200 W, Slim Smart AC Adapter (select models only)
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (non-condensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Computer specications 127
Hard drive specications
1-TB* 750-GB** 500-GB**
Dimensions
Height 9.5 mm 9.5 mm 9.5 mm
Length 100.4 mm 100.4 mm 100.4 mm
Width 69.9 mm 69.9 mm 69.9 mm
Weight 110 g 110 g 110 g
Interface type SATA SATA SATA
Transfer rate
Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec
Security ATA security ATA security ATA security
Seek times (typical read, including setting)
Single track 1.5 ms 1.5 ms 1.5 ms
Average (read/write) 11/13 ms 11/13 ms 11/13 ms
Maximum 22 ms 22 ms 22 ms
Logical blocks 1,953,525,168 1,465,149,168 976,773,168
Disk rotational speed 5400 rpm or 7200 rpm 7200 rpm 5400 rpm or 7200 rpm
Operating temperature 0°C to 60°C (32°F to 140°F)
*1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
**1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
128 Chapter 14 Specications
15 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered o and the hard drive has been removed.
HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
The amount of nonvolatile memory present in the system depends upon the system conguration. Intel-
based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from
HP, assuming that no subsequent modications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business PC system, personal data
can remain on volatile system memory (DIMMs) for a nite period of time and will also remain in nonvolatile
memory. Use the steps below to remove personal data from the PC, including the nonvolatile memory found
in Intel-based and AMD-based system boards.
1. Follow steps (a) through (j) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Restore Defaults, and then select Yes to load defaults.
c. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore
security level defaults.
d. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
e. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Tools
under the Utilities menu. Select Hard Drive Tools, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
f. If an Automatic DriveLock password is set, select the Security menu, scroll down to Hard Drive
Tools under the Utilities menu. Select Hard Drive Tools, scroll down to Automatic DriveLock, then
select the desired hard drive and disable protection. At the automatic drive lock warning screen,
select Yes to continue. Repeat this procedure if more than one hard drive has an Automatic
DriveLock password.
g. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
h. Select the Main menu, select Save Changes and Exit, select Yes to save changes and exit, and then
select Shutdown.
129
i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or ngerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
j. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
●Remove and retain the storage drive.
– or –
●Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
●Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
– or –
●Clear the contents of the drive by using the following Disk Sanitizer command steps:
IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
130 Chapter 15 Statement of memory volatility
Nonvolatile memory usage
Nonvolatile
Memory Type
Amount (Size) Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
How is data input into this
memory?
How is this memory
write-protected?
HP Sure Start ash
(select models
only)
2 MBytes No Yes Provides
protected
backup of
critical System
BIOS code, EC
rmware, and
critical PC
conguration
data for select
platforms that
support HP
Sure Start.
For more
information,
see Using HP
Sure Start
(select models
only)
on page 134.
Data cannot be written to this
device via the host processor.
The content is managed
solely by the HP Sure Start
Embedded Controller.
This memory is protected
by the HP Sure Start
Embedded Controller.
Real Time Clock
(RTC) battery
backed-up CMOS
conguration
memory
256 Bytes No Yes Stores system
date and time
and noncritical
data.
RTC battery backed-up CMOS
is programmed using the
Computer Setup (BIOS), or
changing the Microsoft
Windows date & time.
This memory is not write-
protected.
Controller (NIC)
EEPROM
64 KBytes (not
customer
accessible)
No Yes Stores NIC
conguration
and NIC
rmware.
NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.
A utility is required to
write data to this memory
and is available from the
NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC non-
functional.
DIMM Serial
Presence Detect
(SPD)
conguration data
256 Bytes per
memory
module, 128
Bytes
programmable
(not customer
accessible)
No Yes Stores memory
module
information.
DIMM SPD is programmed by
the memory vendor.
Data cannot be written to
this memory when the
module is installed in a
PC. The specic write-
protection method varies
by memory vendor.
System BIOS 4 MBytes to 5
MBytes
Yes Yes Stores system
BIOS code and
PC
conguration
data.
System BIOS code is
programmed at the factory.
Code is updated when the
system BIOS is updated.
Conguration data and
settings are input using the
Computer Setup (BIOS) or a
custom utility.
NOTE: Writing data to
this ROM in an
inappropriate manner can
render the PC non-
functional.
A utility is required for
writing data to this
memory and is available
on the HP website; go to
http://www.hp.com/
support, and select your
country. Select Drivers &
Nonvolatile memory usage 131
Nonvolatile
Memory Type
Amount (Size) Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
How is data input into this
memory?
How is this memory
write-protected?
Downloads, and then
follow the on-screen
instructions.
Intel Management
Engine Firmware
(present in only
specic ZBook and
EliteBook models.
For more
information, go to
http://www.hp.com/
support, and
select your
country. Select
Drivers &
Downloads, and
then follow the
on-screen
instructions.)
1.5 MBytes or 5
MBytes
Yes Yes Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third-party data
store.
Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure rmware update
utility. Unique Provisioning
Data can be entered at the
factory or by an
administrator using the
Management Engine (MEBx)
setup utility. The third party
data store contents can be
populated by a remote
management console or local
applications that have been
registered by an
administrator to have access
to the space.
The Intel chipset is
congured to enforce
hardware protection to
block all direct read/write
access to this area. An
Intel utility is required for
updating the rmware.
Only rmware updates
digitally signed by Intel
can be applied using this
utility.
Bluetooth ash 2 Mbit No Yes Stores
Bluetooth
conguration
and rmware.
Bluetooth ash is
programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained
from the silicon vendor.
A utility is required for
writing data to this
memory and is made
available through newer
versions of the driver
whenever the ash
requires an upgrade.
802.11 WLAN
EEPROM
4 Kbit to 8 Kbit No Yes Stores
conguration
and calibration
data.
802.11 WLAN EEPROM is
programmed at the factory.
Tools for writing data to this
memory are not made public.
A utility is required for
writing data to this
memory and is typically
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.
Web camera 64 Kbit No Yes Stores webcam
conguration
and rmware.
Webcam memory is
programmed using a utility
from the device
manufacturer that can be run
from Windows.
A utility is required for
writing data to this
memory and is typically
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.
Fingerprint reader 512 KByte ash Yes Yes Stores
ngerprint
templates.
Fingerprint reader memory is
programmed by user
enrollment in HP
ProtectTools Security
Manager.
Only a digitally signed
application can make the
call to write to the ash.
132 Chapter 15 Statement of memory volatility
Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select Main, and then select Restore defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it dierent from a legacy BIOS?
The Unied Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform rmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
conguration settings and to change the conguration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and conguration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced rmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a ash memory chip. A utility is required to write to the chip.
4. What kind of conguration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a PC. Third-party tools do exist that can write to the EEPROM when the memory module is
not installed in a PC. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC conguration
data.
6. How can the BIOS security be reset to factory defaults and data erased?
Questions and answers 133
IMPORTANT: Resetting will result in the loss of information.
These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select Main, and then select Reset BIOS Security to Factory Default.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select the Security menu, select Secure Boot Conguration, and then follow the on-screen
instructions.
c. At the Secure Boot Conguration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.
Using HP Sure Start (select models only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start congured and enabled. HP Sure Start is congured and already enabled so that most
users can use the HP Sure Start default conguration. The default conguration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
134 Chapter 15 Statement of memory volatility
16 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
Requirements for all countries 135
Country/region Accredited agency Applicable note number
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-
pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
136 Chapter 16 Power cord set requirements
17 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
137
Index
A
AC adapter, spare part numbers 29
AC adapter/battery light 12, 15
accessory battery connector,
identifying 16
audio, product description 3
audio-in (microphone) jack,
identifying 14
audio-out (headphone) jack,
identifying 14
audio/USB board
removal 70
spare part number 22, 70
B
Backup and Restore 116
backup tools 114
backups 122
creating 115
recovering 116
base enclosure, spare part number
23
battery
removal 37
spare part numbers 24, 37
battery cover, identifying 16
battery release latch 16
BIOS
determining version 97, 102,
109
downloading an update 98, 103,
109
updating 97, 102, 109
Blu-ray R/RE DVD±RW SuperMulti
Double-Layer Drive
precautions 32
removal 41
spare part number 24, 29, 41
Blu-ray ROM DVD±RW SuperMulti
Double-Layer Drive
precautions 32
removal 41
spare part number 24, 29, 41
boot order
changing 126
Bracket Kit
components 26
spare part number 26
buttons
center TouchPad 8
left pointing stick 8
left TouchPad 8
optical drive eject 14
power 10
right pointing stick 8
right TouchPad 8
TouchPad on/o 8
volume mute 11
Windows button 11
wireless 11
C
Cable Kit
components 26
spare part number 26
cables, service considerations 32
caps lock light, identifying 9
chipset, product description 1
components
bottom 16
display 7
front 12
left side 13
rear 15
right side 14
top 8
computer
major components 19
specications 127
Computer Setup
navigating and selecting 96,
101, 107
restoring factory settings 97,
102, 108
connector, power 15
connectors, service considerations
32
D
display assembly
removal 80
spare part numbers 20, 80
display bezel
removal 83
spare part numbers 25, 84
display panel
product description 1
removal 85
spare part numbers 25
DisplayPort
Dual-Mode 13
Thunderbolt 13
docking
product description 4
docking connector, identifying 16
Driver Recovery DVD,
creating 114
using for restore 117
drives, preventing damage 32
Dual-Mode DisplayPort, identifying
13
DVD-ROM Drive
precautions 32
DVD±RW SuperMulti Double-Layer
Drive
precautions 32
removal 41
spare part number 24, 29, 41
E
electrostatic discharge 32
equipment guidelines 35
esc key, identifying 11
Ethernet, product description 3
ExpressCard assembly
removal 67
spare part number 22, 67
ExpressCard reader bezel,
illustrated 27
ExpressCard slot 13
external monitor port 14
138 Index
F
f11 recovery 117, 120
fan/heat sink assembly
removal 74
spare part numbers 22, 74
ngerprint reader bezel, illustrated
27
ngerprint reader blank cover,
illustrated 27
ngerprint reader board
removal 62
spare part number 22, 62
ngerprint reader board bracket
illustrated 26
removal 62
ngerprint reader, identifying 11
fn key, identifying 11
function button board
removal 64
spare part number 22, 64
function keys, identifying 11
G
graphics board
removal 78
spare part numbers 23, 78
graphics, product description 1
grounding guidelines 32
guidelines
equipment 35
grounding 32
packaging 34
transporting 34
workstation 34
H
hard drive
precautions 32
product description 2
removal 39
spare part numbers 24, 29, 39
specications 128
hard drive bracket
illustrated 29
removal 40
Hard Drive Hardware Kit
contents 29
spare part number 24, 29
hard drive light 12
hard drive recovery 117, 120
hard drive upgrade bay, spare part
number 24, 29, 41
hard drive, identifying 17
headphone (audio-out) jack 14
hinge
removal 86
spare part number 26, 87
hinge cover
removal 81
spare part number 81
Hinge Cover Kit, spare part number
20
HP PC Hardware Diagnostics (UEFI)
using 112
HP Recovery Disc Creator, using 114
HP Recovery Manager
correcting boot problems 126
starting 125
HP Recovery media
creating 122
recovery 125
HP Recovery partition
checking for presence 117
recovery 125
removing 126
using for recovery 117
HP Sure Start 134
HP Sure Start, using 100, 106
I
integrated numeric keypad,
identifying 12
internal display switch 7
J
jacks
audio-in (microphone) 14
audio-out (headphone) 14
network 15
RJ-45 (network) 15
K
keyboard
product description 4
removal 50
spare part numbers 20, 50
keypad
integrated numeric 12
keys
esc 11
fn 11
function 11
num lk 12
L
latch, battery release 16
latches, service door release 16
legacy support, USB 96, 101, 107
lights
AC adapter/battery 12, 15
caps lock 9
hard drive 12
microphone mute 9
mute 9
num lock 9
optical drive 12
power 9, 12
RJ-45 (network) status 15
wireless 9, 12
lock, service door release 16
M
mass storage device
illustrated 28
precautions 32
spare part numbers 28
memory
nonvolatile 129
volatile 129
memory card reader, identifying 14
memory module
product description 1
removal 48, 54
spare part numbers 22, 23, 48,
54
memory module slot
identifying 17
microphone
product description 3
microphone (audio-in) jack,
identifying 14
microphone module
removal 85
spare part number 25, 86
microphone mute light, identifying
9
minimized image recovery 125
minimized image, creating 124
model name 1
mute light 9
Index 139
N
network cable
illustrated 26
removal 93
network jack, identifying 15
nonvolatile memory 129
num lk key 12
num lock light 9
O
operating system, product
description 4
optical drive
identifying 14
precautions 32
removal 41
spare part numbers 24, 29, 41
optical drive eject button,
identifying 14
original system recovery 124
P
packaging guidelines 34
plastic parts, service
considerations 31
Plastics Kit
components 27
spare part number 27
pointing device, product
description 4
pointing stick 8
ports
external monitor 14
product description 3
USB 13
USB 3.0 charging (powered) 13
power button board
removal 66
spare part number 22, 66
power button, identifying 10
power connector cable
illustrated 26
removal 91
power connector, identifying 15
power cord
set requirements 135
spare part numbers 29, 30
power lights 9, 12
power requirements, product
description 4
processor
product description 1
removal 77
spare part numbers 22, 77
product description
audio 3
chipset 1
display panel 1
docking 4
Ethernet 3
external media cards 3
graphics 1
hard drive 2
keyboard 4
memory module 1
microphone 3
operating system 4
pointing device 4
ports 3
power requirements 4
processor 1
product name 1
security 4
serviceability 6
solid-state drive 2
Upgrade drive 2
video 3
wireless 3
product name 1
R
rear corner cover
removal 89, 93
spare part number 89, 94
recover
options 124
recovery 121
discs 123, 125
HP Recovery Manager 124
media 125
starting 125
supported discs 123
system 124
USB ash drive 125
using HP Recovery media 123
recovery media
creating 122
creating using HP Recovery
Manager 123
recovery media, creating 114
recovery media, using for restore
117
recovery partition 117, 120
removing 126
recovery tools 114
recovery tools, Windows 116
recovery, system 116
refresh 121
removal/replacement
procedures 36, 56
removing personal data from volatile
system memory 129
reset 121
restoring the hard drive 117, 120
RJ-45 (network) jack, identifying 15
RJ-45 (network) lights, identifying
15
RJ-45 cable
illustrated 26
removal 93
RTC battery
removal 56
spare part number 24, 56
S
Screw Kit, spare part number 30
SD card reader bezel, illustrated 27
security cable lock bracket
illustrated 26
removal 94
spare part number 94
security cable slot, identifying 13
security, product description 4
service considerations
cables 32
connectors 32
plastic parts 31
service cover
removal 38
spare part number 24, 38
service door release latch 16
service door release lock 16
service door, identifying 17
service tag 18
serviceability, product description 6
setup utility
navigating and selecting 96,
101, 107
restoring factory settings 97,
102, 108
140 Index
SIM slot, identifying 16
slots
ExpressCard 13
security cable 13
SIM 16
smart card 13
Smart card reader 13
smart card reader
removal 69
spare part number 22, 69
smart card slot 13
solid-state drive
precautions 32
product description 2
removal 45
spare part numbers 23, 28, 45
Speaker Kit, spare part number 23
speakers
removal 73
spare part number 23, 73
speakers, identifying 11
specications
computer 127
hard drive 128
Startup Repair, using 116
supported discs, recovery 123
Sure Start
using 111
system board
removal 87
spare part numbers 23, 87
system lens
illustrated 27
removal 67
system memory, removing personal
data from volatile 129
system recovery 124
system restore point
creating 123
system restore point, creating 122
T
Thunderbolt DisplayPort
identifying 13
tools required 31
top cover
removal 58
spare part number 22, 58
TouchPad
buttons 8
TouchPad on/o button,
identifying 8
TouchPad zone
identifying 8
TPM settings 110
transporting guidelines 34
U
Upgrade drive, product description
2
USB 3.0 charging (powered) port,
identifying 13
USB 3.0 port 14, 15
USB board
removal 71
spare part number 23, 71
USB legacy support 96, 101, 107
USB ports, identifying 13, 14, 15
V
vents, identifying 13, 16
video, product description 3
volume mute button 11
W
webcam 7
webcam, identifying 7
webcamera/microphone module
removal 85
spare part number 25, 86
Windows
Refresh 121
Reset 121
system restore point 122, 123
Windows 7 operating system DVD
creating 114
using for restore 117
Windows 7 operating system media
creating 114
using for restore 117
Windows button, identifying 11
Windows operating system DVD
121
Windows Startup Repair, using 116
Windows tools
using 123
wireless antennas, identifying 7
wireless button 11
wireless light 9, 12
wireless, product description 3
WLAN antennas, identifying 7
WLAN module
removal 46
spare part numbers 24, 46
workstation guidelines 34
WWAN antennas, identifying 7
WWAN module
removal 43
spare part numbers 24, 43
Index 141