Table of Contents
- Get started
- Load media and paper basics
- Connect your printer
- Printer management tools
- Web Services
- Copy and scan
- Copy and scan using the HP Smart
- Copy from the printer
- Scan using HP printer software (Windows 7)
- Scan using Webscan
- Scan to a memory device
- Tips for copy and scan success
- Fax
- Send a fax
- Receive a fax
- Set up phone book contacts
- Change fax settings
- Fax and digital phone services
- Fax on Voice over Internet Protocol
- Use reports
- Additional fax setup
- Set up faxing (parallel phone systems)
- Select the correct fax setup for your home or office
- Case A: Separate fax line (no voice calls received)
- Case B: Set up the printer with DSL
- Case C: Set up the printer with a PBX phone system or an ISDN line
- Case D: Fax with a distinctive ring service on the same line
- Case E: Shared voice/fax line
- Case F: Shared voice/fax line with voice mail
- Case G: Fax line shared with computer modem (no voice calls received)
- Case H: Shared voice/fax line with computer modem
- Case I: Shared voice/fax line with answering machine
- Case J: Shared voice/fax line with computer modem and answering machine
- Case K: Shared voice/fax line with computer dial-up modem and voice mail
- Test fax setup
- Set up faxing (parallel phone systems)
- HP Digital Solutions (Windows 7)
- Manage cartridges
- Solve a problem
- Get help from the HP Smart app
- Get help from the printer control panel
- Get help in this guide
- Understand printer reports
- Solve Web Services problems
- Maintain the printer
- Restore original factory defaults and settings
- HP support
- HP EcoSolutions (HP and the Environment)
- Technical information
- Specifications
- Regulatory notices
- Regulatory Model Number
- FCC statement
- Notice to users in Korea
- VCCI (Class B) compliance statement for users in Japan
- Power cord instructions
- Notice to users in Japan about the power cord
- Noise emission statement for Germany
- European Union and United Kingdom Regulatory Notice
- Visual display workplaces statement for Germany
- Notice to users of the U.S. telephone network: FCC requirements
- Notice to users of the Canadian telephone network
- Notice to users of the German telephone network
- Australia wired fax statement
- Regulatory information for wireless products
- Environmental product stewardship program
- HP tips for reducing environmental impact
- Eco-Tips
- Paper
- Plastics
- European Union Commission Regulation 1275/2008
- Safety data sheets
- Chemical substances
- EPEAT
- SEPA Ecolabel User Information (China)
- Recycling program
- HP inkjet supplies recycling program
- Battery disposal in Taiwan
- California Perchlorate Material Notice
- European Union Battery Directive
- Battery notice for Brazil
- Power consumption
- China Energy Label for Printer, Fax and Copier
- Disposal of waste equipment by users
- Waste disposal for Brazil
- The Table of Hazardous Substances/Elements and their Content (China)
- Regulation on the Control of Waste Electrical and Electronic Equipment (Turkey)
- Restriction of hazardous substance (India)
- Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)
- Index
HP Pro 9019e User Manual
Displayed below is the user manual for Pro 9019e by HP which is a product in the Multifunctionals category. This manual has pages.
Related Manuals
HP company notices
THE INFORMATION CONTAINED HEREIN IS SUBJECT TO CHANGE WITHOUT NOTICE.
ALL RIGHTS RESERVED. REPRODUCTION, ADAPTATION, OR TRANSLATION OF THIS MATERIAL IS PROHIBITED WITHOUT PRIOR WRITTEN PERMISSION OF
HP, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS
WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. NOTHING HEREIN SHOULD BE CONSTRUED AS CONSTITUTING AN ADDITIONAL
WARRANTY. HP SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN.
© Copyright 2021 HP Development Company, L.P.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Mac, OS X, macOS, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries.
ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the U.S. Environmental Protection Agency.
Android and Chromebook are trademarks of Google LLC.
Amazon and Kindle are trademarks of Amazon.com, Inc. or its ailiates.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Safety information
Always follow basic safety precautions when using this product to reduce risk of injury from re or electric shock.
- Read and understand all instructions in the documentation that comes with the printer.
- Observe all warnings and instructions marked on the product.
- Unplug this product from wall outlets before cleaning.
- Do not install or use this product near water, or when you are wet.
- Install the product securely on a stable surface.
- Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.
- If the product does not operate normally, see Solve a problem.
- There are no user-serviceable parts inside. Refer servicing to qualied service personnel.
Table of contents
1 Get started .................................................................................................................................................... 1
Printer parts ........................................................................................................................................................... 2
Control panel features ........................................................................................................................................... 5
Turn the printer o ................................................................................................................................................ 9
2 Load media and paper basics ........................................................................................................................ 10
Load paper ........................................................................................................................................................... 11
Load an original on the scanner glass ................................................................................................................. 22
Load an original in the document feeder ............................................................................................................ 24
Change the default paper size detected by printer ............................................................................................. 25
Paper basics ......................................................................................................................................................... 26
Tips for selecting and using paper ...................................................................................................................... 27
3 Connect your printer .................................................................................................................................... 28
Requirements for HP+ printers ........................................................................................................................... 29
Set up the printer for wireless communication ................................................................................................... 30
Connect your printer to an Ethernet network ..................................................................................................... 34
Connect your printer using a USB cable .............................................................................................................. 35
Change network settings ..................................................................................................................................... 36
Use Wi-Fi Direct .................................................................................................................................................... 38
4 Printer management tools ........................................................................................................................... 41
Use the HP Smart app to print, scan, and manage ............................................................................................. 42
Open the HP printer software (Windows) ............................................................................................................ 43
Toolbox (Windows) .............................................................................................................................................. 44
Embedded web server ......................................................................................................................................... 45
Update the printer ............................................................................................................................................... 48
5 Web Services ............................................................................................................................................... 49
What are Web Services? ....................................................................................................................................... 50
Set up Web Services ............................................................................................................................................. 50
ENWW iii
Remove Web Services .......................................................................................................................................... 51
6 Print ........................................................................................................................................................... 52
Print using the HP Smart app .............................................................................................................................. 53
Print using a computer ........................................................................................................................................ 55
Print from mobile devices .................................................................................................................................... 61
Tips for successful printing ................................................................................................................................. 62
7 Copy and scan .............................................................................................................................................. 64
Copy and scan using the HP Smart ...................................................................................................................... 65
Copy from the printer .......................................................................................................................................... 68
Scan using HP printer software (Windows 7) ...................................................................................................... 69
Scan using Webscan ............................................................................................................................................ 75
Scan to a memory device ..................................................................................................................................... 76
Tips for copy and scan success ............................................................................................................................ 77
8 Fax ............................................................................................................................................................. 78
Send a fax ............................................................................................................................................................ 79
Receive a fax ........................................................................................................................................................ 84
Set up phone book contacts ................................................................................................................................ 89
Change fax settings ............................................................................................................................................. 92
Fax and digital phone services ............................................................................................................................ 96
Fax on Voice over Internet Protocol .................................................................................................................... 97
Use reports .......................................................................................................................................................... 98
Additional fax setup .......................................................................................................................................... 102
9 HP Digital Solutions (Windows 7) ................................................................................................................ 126
What are HP Digital Solutions? .......................................................................................................................... 127
Requirements .................................................................................................................................................... 128
Set up HP Digital Solutions ................................................................................................................................ 130
Use the HP Digital Solutions .............................................................................................................................. 134
10 Manage cartridges ................................................................................................................................... 136
Information on cartridges and the printhead ................................................................................................... 137
Some color ink is used even when printing with black cartridge only ............................................................. 138
Check the estimated ink levels .......................................................................................................................... 139
Replace the cartridges ....................................................................................................................................... 140
Order cartridges ................................................................................................................................................. 143
Store printing supplies ...................................................................................................................................... 144
Anonymous usage information storage ........................................................................................................... 145
iv ENWW
Cartridge warranty information ........................................................................................................................ 146
11 Solve a problem ....................................................................................................................................... 147
Get help from the HP Smart app ....................................................................................................................... 148
Get help from the printer control panel ............................................................................................................ 148
Get help in this guide ......................................................................................................................................... 148
Understand printer reports ............................................................................................................................... 175
Solve Web Services problems ............................................................................................................................ 177
Maintain the printer ........................................................................................................................................... 178
Restore original factory defaults and settings ................................................................................................. 182
HP support ......................................................................................................................................................... 184
12 HP EcoSolutions (HP and the Environment) ................................................................................................ 186
Manage power ................................................................................................................................................... 187
Quiet Mode ......................................................................................................................................................... 188
Optimize Printing Supplies ................................................................................................................................ 190
Appendix A Technical information ................................................................................................................. 191
Specications ..................................................................................................................................................... 192
Regulatory notices ............................................................................................................................................. 195
Environmental product stewardship program .................................................................................................. 203
Index ........................................................................................................................................................... 210
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vi ENWW
Printer parts
●Top and front view
●Printing supplies area
●Back view
Top and front view
1 Document feeder
2 Document feeder paper-width guides
3 Document feeder tray
4 Document feeder output extension
5 Scanner lid
6 Scanner glass
7 Output tray
8 Output tray extension
9 Input tray
10 Power button
11 Front USB port
12 Front door
13 Control panel display
2 Chapter 1 Get started ENWW
Printing supplies area
1 Cartridge access door
2 Front door
3 Printhead
4 Cartridges
5 PIN code label
NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage.
Avoid removing supplies for extended periods of time. Do not turn the printer o when a cartridge is missing.
Back view
1Fax port
2Fax port
ENWW Printer parts 3
3 Rear USB port
NOTE: A label is covering the USB port on this printer. Use HP Smart and a network connection to set up your printer and
receive the HP+ oer. After setup, you can print using a USB cable connection, if desired, but the printer must also still be
connected to the Internet if you have enabled HP+.
4 Ethernet network port
5 Power connection
4 Chapter 1 Get started ENWW
Control panel features
●Lift the control panel
●Overview of buttons and lights
●Function buttons
●Dashboard icons
●Change printer settings
Lift the control panel
You can move the control panel for easier use.
●Push the upper part of the control panel to lift it.
NOTE: Return the control panel to its original position by pushing down the bottom until it is back in
place.
ENWW Control panel features 5
Overview of buttons and lights
7
1
2 3 4 5
6
Label Name and Description
1Power light: Indicates whether the printer is turned on.
2Wireless light: Indicates the status of the printer's wireless connection.
●Solid blue light indicates that wireless connection has been established and you can print.
●Slow blinking light with clear pause indicates that wireless is on, but not congured. To connect your printer, see Set up the
printer for wireless communication.
●Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is
within the range of wireless signal.
●Fast blinking light indicates wireless error. Refer to the message on the printer display.
●If the wireless light is o, wireless is turned o.
3Back button: Returns to the previous menu.
4Home button: Returns to the home screen from any other screen.
5Help button: Opens the Help menu when on the Home screen, or shows contextual help content if it is available for the current
operation when on other screens.
6Function buttons: Tap to perform common tasks. For more information, see Function buttons.
7Dashboard: Swipe down for additional printer management options. For more information, see Dashboard icons.
Function buttons
Function button Purpose
Shortcuts/Smart Tasks Access a list of frequently used tasks. Use the HP Smart app to create and save the list in the printer.
For more information about using the HP Smart app, go to:
●iOS/Android: www.hp.com/go/hpsmart-help
●Windows: www.hp.com/go/hpsmartwin-help
●macOS: www.hp.com/go/hpsmartmac-help
Copy Copy document, ID card, or photo.
6 Chapter 1 Get started ENWW
Function button Purpose
Scan Scan document or photo to email, USB ash drive, network folder, SharePoint, or computer.
Photo Print photo from USB ash drive.
Fax Set up fax, send fax, or reprint received fax.
Dashboard icons
The Dashboard on the printer control panel lets you access the icons on the display, check the status of the
printer, or monitor and manage current and scheduled printer tasks.
To open the Dashboard, touch or swipe down the tab at the top of a screen on the control panel.
Icon Purpose
Setup: Displays the setup screen for changing preferences, network setup, Wi-Fi Direct, Web Services setup, fax
setup, and other maintenance settings and generating reports.
Wireless: Displays wireless status and menu options. For more information, see Set up the printer for wireless
communication.
NOTE: (Ethernet) and (Wireless) will not be displayed at the same time. Showing the Ethernet icon or
the wireless icon depends on the way your printer is connected to the network. If the network connection of the
printer has not been set up, then the printer control panel display shows (Wireless) by default.
Ethernet: Shows that an Ethernet network connection exists and also provides easy access to the the network
status screen.
Wi-Fi Direct: Displays the status, name, and password for Wi-Fi Direct, and the number of devices connected. You
can also change settings and print a guide.
Ink Status: Displays the estimated ink levels.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink
alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have to
replace the cartridges until prompted to do so.
Paper Setup: Displays the paper size and type settings for input tray. You can change paper settings here.
Fax Status: Displays status information for the Auto Answer function, fax logs, and the fax sound volume.
HP EcoSolutions: Displays a screen where you can congure some of the printer's environmental features.
ENWW Control panel features 7
Change printer settings
Use the control panel to change the printer functions and settings, print reports, or get help for the printer.
TIP: If the printer is connected to a computer, you can also change the printer settings using the printer
management tools in the software.
For more information about these tools, see Printer management tools.
To change settings for a function
The Home screen of the control panel display shows the available functions for the printer. Some features of
the functions allows you to change settings.
1. Select a desired option of a function such as Copy Document or Scan to Memory Device.
2. After selecting a function, touch (Settings), scroll through the available settings, and then touch the
setting you want to change.
3. Follow the prompts on the control panel display to change the settings.
TIP: Touch (Home) to return to the Home screen.
To change the printer settings
To change the printer settings or print reports, use the options available on the Setup menu.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Setup).
2. Touch and scroll through the screens.
3. Touch the screen items to select screens or options.
TIP: Touch (Home) to return to the Home screen.
8 Chapter 1 Get started ENWW
Turn the printer o
Press (the Power button) to turn o the printer. Wait until the power light turns o before unplugging the
power cord or turning o a power strip.
CAUTION: If you incorrectly turn the printer o, the print carriage might not return to the correct position,
causing problems with the cartridges and print quality issues.
ENWW Turn the printer o 9
Load paper
To load standard paper
1. Pull out the input tray.
NOTE: If there is other paper in the input tray, remove the paper before loading a dierent paper type
or size.
2. Slide the paper-width guides to the edges of the input tray.
ENWW Load paper 11
3. Insert the paper in portrait orientation and with the side to be printed facing down.
Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray.
Also, make sure the stack of paper does not exceed the stack height marking on the left edge of the tray.
NOTE: Do not load paper while the printer is printing.
4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper.
12 Chapter 2 Load media and paper basics ENWW
5. Reinsert the input tray into the printer.
6. Pull out the output tray extension as shown.
To load legal paper
1. Pull out the input tray.
NOTE: If there is other paper in the input tray, remove the paper before loading a dierent paper type
or size.
ENWW Load paper 13
2. Slide the paper-width guides to the edges of the input tray.
3. Press the button near the front left of the tray to extend the input tray.
14 Chapter 2 Load media and paper basics ENWW
4. Insert the paper in portrait orientation and with the side to be printed facing down.
Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray.
Also, make sure the stack of paper does not exceed the stack height marking on the left edge of the tray.
NOTE: Do not load paper while the printer is printing.
5. Adjust the paper-width guides until they touch the left and right edges of the stack of paper.
ENWW Load paper 15
6. Reinsert the input tray into the printer.
NOTE: When you insert the input tray, the input tray extension remains outside of the printer. This is
the expected result.
7. Pull out the output tray extension as shown.
To load an envelope
1. Pull out the input tray.
NOTE: If there is other paper in the input tray, remove the paper before loading a dierent paper type
or size.
16 Chapter 2 Load media and paper basics ENWW
2. Slide the paper-width guides to the edges of the input tray.
3. Insert the envelope in portrait orientation and with the side to be printed facing down.
Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray.
Also, make sure the stack of paper does not exceed the stack height marking on the left edge of the tray.
NOTE: Do not load paper while the printer is printing.
ENWW Load paper 17
4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper.
5. Reinsert the input tray into the printer.
6. Pull out the output tray extension as shown.
To load cards and photo paper
1. Pull out the input tray.
NOTE: If there is other paper in the input tray, remove the paper before loading a dierent paper type
or size.
18 Chapter 2 Load media and paper basics ENWW
2. Slide the paper-width guides to the edges of the input tray.
ENWW Load paper 19
3. Insert the cards or photo paper in portrait orientation and with the side to be printed facing down.
Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray.
Also, make sure the stack of paper does not exceed the stack height marking on the left edge of the tray.
NOTE: Do not load paper while the printer is printing.
4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper.
20 Chapter 2 Load media and paper basics ENWW
5. Reinsert the input tray into the printer.
6. Pull out the output tray extension as shown.
ENWW Load paper 21
Load an original on the scanner glass
You can copy, scan, or fax originals by loading them on the scanner glass.
NOTE: The scanner might not work correctly if the scanner glass and lid backing are not clean. For more
information, see Maintain the printer.
NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer.
To load an original on the scanner glass
1. Lift the scanner lid.
22 Chapter 2 Load media and paper basics ENWW
2. Load your original print-side down and align it with the marking on the rear left corner of the glass.
TIP: For more help on loading an original, refer to the engraved guides along the edge of the scanner
glass.
3. Close the lid.
ENWW Load an original on the scanner glass 23
Load an original in the document feeder
You can copy, scan, or fax a document by placing it in the document feeder.
CAUTION: Do not load photos in the document feeder, this might cause damage to your photos. Use only
paper that is supported by the document feeder.
NOTE: Some features, such as the Fit to Page copy feature, do not work when you load your originals in the
document feeder. For those features to work, load your originals on the scanner glass.
To load an original in the document feeder
1. Load your original print-side up into the document feeder.
a. If you are loading an original printed in portrait orientation, place the pages so that the top edge of
the document goes in rst. If you are loading an original printed in landscape orientation, place the
pages so that the left edge of the document goes in rst.
b. Slide the paper into the document feeder until you hear a tone or see a message on the printer
control panel display indicating that the loaded pages were detected.
TIP: For more help on loading originals in the document feeder, refer to the diagram on the document
feeder tray.
2. Slide the paper-width guides inward until they stop at the left and right edges of the paper.
24 Chapter 2 Load media and paper basics ENWW
Change the default paper size detected by printer
The printer can automatically detect whether the input tray has paper loaded and detect whether the loaded
paper is large, small, or medium width. You can change the default large, medium, or small paper size
detected by the printer.
To change the default paper size detected by the printer
1. Open the embedded web server (EWS). For more information, see Embedded web server.
2. Click the Settings tab.
3. In the Preferences section, click Tray and Paper Management, and then select the desired option.
4. Click Apply.
ENWW Change the default paper size detected by printer 25
Paper basics
The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at
www.hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of
reliability and print quality, and produce documents with crisp, vivid color, bolder blacks,
and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in
a variety of weights and sizes from major paper manufacturers.
26 Chapter 2 Load media and paper basics ENWW
Tips for selecting and using paper
For the best results, observe the following guidelines.
●Load only one type and one size of paper at a time into a tray or document feeder.
●Make sure the paper is loaded correctly when loading from the input tray or document feeder.
●Do not overload the tray or document feeder.
●To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the
tray or document feeder:
–Multipart forms
–Media that is damaged, curled, or wrinkled
–Media with cutouts or perforations
–Media that is heavily textured, embossed, or does not accept ink well
–Media that is too lightweight or stretches easily
–Media that contains staples or clips
ENWW Tips for selecting and using paper 27
3 Connect your printer
Your printer supports the following connection types for printing: Wi-Fi, Wi-Fi Direct, Ethernet, and USB.
Use HP Smart software and a network connection to set up your printer and receive the HP+ oer. After
setup, you can print using a USB cable connection or Wi-Fi Direct, if desired, but the printer must also still be
connected to the Internet if you have enabled HP+.
●Requirements for HP+ printers
●Set up the printer for wireless communication
●Connect your printer to an Ethernet network
●Connect your printer using a USB cable
●Change network settings
●Use Wi-Fi Direct
28 Chapter 3 Connect your printer ENWW
Requirements for HP+ printers
Keep the printer connected to the Internet
HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function.
The Internet connection enables the printer to deliver HP+ specic app features and rmware updates. During
setup, you must connect the printer to the Internet by Wi-Fi or Ethernet. After setup, you can print using a
USB cable connection, if desired, but the printer must also still be connected to the Internet.
Use Original HP cartridges
Original HP cartridges are cartridges manufactured and sold by HP in oicial HP packaging. If non-Original HP
supplies or relled cartridges are installed, HP+ printers will not operate as expected.
Have an HP account
Create or sign into an HP account to manage your printer.
ENWW Requirements for HP+ printers 29
Set up the printer for wireless communication
This section contains the following topics:
●Before you begin
●Connect using the HP Smart app
●Set up the printer on your wireless network
●Change the connection type
●Test the wireless connection
●Turn on or o the wireless capability of the printer
NOTE: If you encounter problems connecting the printer, see Network and connection issues.
TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing
Center (www.hp.com/go/wirelessprinting).
Before you begin
Ensure the following before you begin setting up the printer for wireless communication:
●The printer is not connected to the network using an Ethernet cable.
●The wireless network is set up and working properly.
●The printer and the computers that use the printer are on the same network (subnet).
NOTE: While connecting the printer, you might be prompted to enter the wireless network name (SSID) and
a wireless password.
●The wireless network name is the name of your wireless network.
●The wireless password prevents other people from connecting to your wireless network without your
permission. Depending on the level of security required, your wireless network might use either a WPA
passphrase or WEP key.
If you have not changed the network name or the security passkey since setting up your wireless network,
you can sometimes nd them on the back or side of the wireless router.
If you cannot nd the network name or the security password or cannot remember this information, see the
documentation provided with your computer or with the wireless router. If you still cannot nd this
information, contact your network administrator or the person who set up the wireless network.
30 Chapter 3 Connect your printer ENWW
Connect using the HP Smart app
To set up using the HP Smart app
You can use the HP Smart app to set up the printer on your wireless network. The HP Smart app is supported
on iOS, Android, Windows, and Mac devices. For information about this app, see Use the HP Smart app to
print, scan, and manage.
1. Make sure your computer or mobile device is connected to your wireless network and you know the Wi-Fi
password of your wireless network.
2. If you are using an iOS or Android mobile device, turn on Bluetooth and location services. (HP Smart uses
Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.)
NOTE: HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported.
3. If your printer Wi-Fi was previously turned o, make sure to turn it on. See [Link to "Turn on or o the
wireless capabilities" section]
4. Make sure the printer is in the Wireless setup mode.
When the printer is in Wireless setup mode, the Wireless light on the display blinks slowly.
If this is the rst time you set up the printer, the printer is ready for setup after the printer is powered
on. It keeps searching for the HP Smart app to connect within two hours, and then stops searching.
To put the printer back into Wireless setup mode, navigate to the Wireless Settings menu and select
Restore Network Settings. When the Wireless light on the display blinks blue, continue setup.
5. Open the HP Smart app and click the Plus icon (+) or the Add Printer option to add the printer. If needed,
swipe right/left on the top of the home screen to nd the Add Printer option.
6. When prompted, create an HP account and register the printer.
NOTE: When the printer is connected successfully, the Wireless light stops blinking and remains lit.
Set up the printer on your wireless network
Use the Wireless Setup Wizard or Wi-Fi Protected Setup from the printer control panel display to set up
wireless communication.
NOTE: Before you proceed, go through the list at Before you begin.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Wireless).
2. Touch (Settings).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.
If you are already using the printer with a dierent type of connection, such as a USB connection, follow the
instructions in Change the connection type to set up the printer on your wireless network.
ENWW Set up the printer for wireless communication 31
Change the connection type
After you have installed the HP printer software and connected the printer to your computer or to a network,
you can use the software to change the connection type (for example, from a USB connection to a wireless
connection).
NOTE: Connecting an Ethernet cable turns o the wireless capability of the printer.
To change from an Ethernet connection to a wireless connection
1. Remove the Ethernet cable from the printer.
2. Run the Wireless Setup Wizard to make the wireless connection. For more information, see Set up the
printer on your wireless network.
To change from a USB connection to a wireless network (Windows 7)
Before you proceed, go through the list at Before you begin.
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Tools.
3. Click Device Setup & Software.
4. Select Convert a USB connected printer to wireless. Follow the onscreen instructions.
To change from a USB to a wireless connection using the HP Smart app (Windows 10/macOS)
1. Unplug the USB cable from the printer.
2. Make sure your computer or mobile device is connected to your Wi-Fi network. On your mobile device,
turn on Bluetooth and location services.
3. If your printer Wi-Fi was previously turned o, make sure to turn it on. For more information about
wireless status, see Turn on or o the wireless capability of the printer.
4. If the printer is no longer in wireless setup mode, restore the printer network settings. See Restore
original factory defaults and settings.
5. Open the HP Smart app. See Use the HP Smart app to print, scan, and manage.
6. When prompted, create an HP account and register the printer.
7. Follow the on-screen instructions to connect the printer to your Wi-Fi network.
To change from a wireless connection to a USB or Ethernet connection (Windows/macOS)
1. Connect the printer and computer using a USB cable.
2. Open the HP Smart. See Use the HP Smart app to print, scan, and manage.
3. Tap the Plus icon ( ) or the Add Printer option if you need to change to a dierent printer or add a new
printer. If needed, swipe right/left on the top of the home screen to nd the Add Printer option.
4. Follow the on-screen instructions to connect the printer. When prompted, create an HP account and
register the printer.
32 Chapter 3 Connect your printer ENWW
Test the wireless connection
Print the wireless test report for information about the printer wireless connection. The wireless test report
provides information about the printer status, hardware (MAC) address, and IP address. If there is a problem
with the wireless connection or if a wireless connection attempt failed, the wireless test report also provides
diagnostic information. If the printer is connected to a network, the test report displays details about the
network settings.
To print the wireless test report
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch (the Wireless button), and then touch (Settings).
2. Touch Print Reports.
3. Touch Wireless Test Report.
Turn on or o the wireless capability of the printer
The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on.
NOTE: Connecting an Ethernet cable to the printer automatically turns o the wireless capability and the
Wireless light.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch (the Wireless button), and then touch (Settings).
2. Touch Wireless Settings.
3. Touch the toggle button next to Wireless to switch it on or o.
NOTE: If the printer has never been congured to connect to a wireless network before, turning on the
wireless capability will automatically start the Wireless Setup Wizard.
ENWW Set up the printer for wireless communication 33
Connect your printer to an Ethernet network
If your Ethernet network does not have an Internet connection, connect the printer wirelessly to the HP Smart
app. See Connect using the HP Smart app.
1. Make sure your computer is connected to the router.
2. Connect your printer and router using an Ethernet cable. (Ethernet cable sold separately.)
NOTE:
●The Wi-Fi connection is automatically disabled when you connect the Ethernet cable.
●To connect the printer wirelessly, disconnect the Ethernet cable and connect the printer to your
wireless network using HP Smart. See Connect using the HP Smart app.
3. Open the HP Smart app on your computer or mobile device. See Use the HP Smart app to print, scan, and
manage.
4. From HP Smart, click or tap (the Plus icon) or Add Printer, and then choose the option to select or
add a printer.
Follow the instructions to add the printer to your network.
5. When prompted, create an HP account and register the printer.
34 Chapter 3 Connect your printer ENWW
Connect your printer using a USB cable
NOTE:
●Do not connect the printer with a USB cable when setting up for the rst time. HP+ printer will not work
as expected if USB is used for setting up for the rst time.
●To set up and use the printer, it must be connected to the Internet at all times.
See the requirements listed in Requirements for HP+ printers.
1. If necessary, remove the label covering the USB port at the back of the printer.
2. Connect the printer and computer using a USB cable.
3. Open the HP Smart app on your computer. See Copy and scan using the HP Smart .
4. From HP Smart, click or tap (the Plus icon) or Add Printer, and then choose the option to select or
add a printer.
Follow the instructions to add the printer.
5. When prompted, create an HP account and register the printer.
ENWW Connect your printer using a USB cable 35
Change network settings
From the printer control panel, you can set up and manage your printer's wireless connection and perform a
variety of network management tasks. This includes viewing and changing network settings, restoring
network defaults, and turning the wireless function on or o.
CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user,
you should not change some of these settings (such as the link speed, IP settings, default gateway, and
rewall settings).
To print network settings
Do one of the following:
●From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard. Touch (Wireless) or (Ethernet) to display the network status screen. Touch Print
Details to print the network conguration page.
●From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch (Setup), touch Reports, and then touch Network Conguration Page.
To set the link speed
You can change the speed at which data is transmitted over the network. The default is Automatic.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch (Setup), and then touch Network Setup.
2. Touch Ethernet Settings.
3. Select Advanced Settings.
4. Touch Link Speed.
5. Touch the appropriate option that matches your network hardware.
To change IP settings
The default IP setting for the IP settings is Automatic, which sets the IP settings automatically. If you are an
advanced user and want to use dierent settings (such as the IP address, subnet mask, or the default
gateway), you can change them manually.
TIP: Before setting a manual IP address, it is recommended to rst connect the printer to the network using
Automatic mode. This allows the router to congure the printer with other needed settings like subnet mask,
default gateway and DNS address.
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address during the
installation, your network components cannot connect with the printer.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch (Setup), and then touch Network Setup.
2. Touch Ethernet Settings or Wireless Settings.
3. Touch Advanced Settings.
36 Chapter 3 Connect your printer ENWW
4. Touch IP Settings.
5. A message appears warning that changing the IP address removes the printer from the network. Touch
OK to continue.
6. To change the settings manually, touch Manual (Static), and then enter the appropriate information for
the following settings:
●IP Address
●Subnet Mask
●Default Gateway
●DNS Address
7. Enter your changes, and then touch Done.
8. Touch OK.
ENWW Change network settings 37
Use Wi-Fi Direct
With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable
device—without connecting to an existing wireless network.
Guidelines for using Wi-Fi Direct
●Make sure your computer or mobile device has the necessary software.
–If you are using a computer, make sure you have installed the HP printer software.
If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct rst and
then install the printer software. Select Wireless when prompted by the printer software for a
connection type.
–If you are using a mobile device, make sure you have installed a compatible printing app. For more
information, visit the HP Mobile Printing website at www.hp.com/go/mobileprinting. If a local
version of this website is not available in your country/region or language, you might be directed to
the HP Mobile Printing website in another country/region or language.
●Make sure Wi-Fi Direct for your printer is turned on.
●Up to ve computers and mobile devices can use the same Wi-Fi Direct connection.
●Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to
a network using a wireless connection.
●Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.
●You can use a Wi-Fi Direct connection to print to HP+ printer, but the printer must also still be connected
to the Internet.
To turn on Wi-Fi Direct
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Wi-Fi Direct).
2. Touch (Settings).
3. If the display shows that Wi-Fi Direct is O, touch Wi-Fi Direct and then switch it on.
TIP: You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see
Embedded web server.
To change connection method
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Wi-Fi Direct).
2. Touch (Settings).
3. Touch Connection Method and then select Automatic or Manual .
38 Chapter 3 Connect your printer ENWW
●If Automatic was selected during Wi-Fi Direct setup on the printer, the mobile device automatically
connects to the printer.
●If Manual was selected during the Wi-Fi Direct setup on the printer, acknowledge the connection on
the printer display or enter the printer PIN on your mobile device. The PIN is provided by the printer
when a connection attempt is made.
To print from a wireless-capable mobile device that supports Wi-Fi Direct
If you are using an Android device, make sure you have installed the latest version of the HP Print Service
Plugin.
NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with
the mobile device.
3. From your mobile device, select a document from a print enabled application, and then select the option
to print the document.
The list of available printers appears.
4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP OiceJet
Pro 9020 (where ** are the unique characters to identify your printer), and then follow the onscreen
instructions on the printer and your mobile device.
5. Print your document.
To print from a wireless-capable mobile device that does not support Wi-Fi Direct
Make sure you have installed a compatible printing app on your mobile device. For more information, visit
www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation
provided with the mobile device.
NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the mobile device, connect to a new network. Use the process you normally use to connect to a
new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks
shown such as DIRECT-**-HP OiceJet Pro 9020 (where ** are the unique characters to identify your
printer).
Enter the Wi-Fi Direct password when prompted.
4. Print your document.
ENWW Use Wi-Fi Direct 39
To print from a wireless-capable computer (Windows)
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with
the computer.
NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the computer, connect to a new network. Use the process you normally use to connect to a new
wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown
such as DIRECT-**-HP OiceJet Pro 9020 (where ** are the unique characters to identify your printer).
4. Enter the Wi-Fi Direct password when prompted.
5. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless
network. If the printer has been installed and connected to your computer with a USB cable, follow the
steps below to install the printer software using the Wi-Fi Direct connection.
a. Open the HP printer software. For more information, see Open the HP printer software (Windows).
b. Click Tools.
c. Click Device Setup & Software, and then select Connect a new device.
NOTE: If you have previously installed the printer over USB and want to convert to Wi-Fi Direct,
do not select the Convert a USB connected printer to wireless option.
d. When the Connection Options screen appears, select Wireless.
e. Select your HP printer from the detected printer list.
f. Follow the onscreen instructions.
6. Print your document.
40 Chapter 3 Connect your printer ENWW
Use the HP Smart app to print, scan, and manage
The HP Smart app can help you perform many dierent printer tasks, including the following:
●Set up and connect your printer.
●Print and scan documents and photos.
●Share documents through email and other applications.
●Manage printer settings, check printer status, print reports, and order supplies.
HP Smart is supported on mobile devices and computers running on iOS, Android, Windows 10, and macOS
10.13 and later.
NOTE: The HP Smart app is available in some languages only. Some features are available only on specic
printers or models. HP Smart does not support all le formats. See Get more information about HP Smart.
To install the HP Smart and open the app
Complete the following steps to install and open HP Smart, connect your printer, and begin using the app.
1. Visit 123.hp.com to download and install HP Smart on your device.
NOTE:
●iOS, Android, Windows 10, and macOS devices: You can also download HP Smart from the
respective app stores for the device.
●Windows 7: You can download the HP printer software from 123.hp.com, install the software, and
connect the printer wirelessly using the software.
2. Open HP Smart after installation.
●iOS/Android: From the mobile device desktop or app menu, tap HP Smart.
●Windows 10: From the computer desktop, click Start, and then select HP Smart from the app list.
●macOS: From the Launchpad, select HP Smart.
3. Connect your printer wirelessly using the HP Smart. See Connect using the HP Smart app.
4. When prompted, create an HP account and register the printer.
Get more information about HP Smart
To learn how to connect, print, and scan using HP Smart, visit the website for your device:
●iOS/Android: www.hp.com/go/hpsmart-help
●Windows 10: www.hp.com/go/hpsmartwin-help
●macOS: www.hp.com/go/hpsmartmac-help
42 Chapter 4 Printer management tools ENWW
Open the HP printer software (Windows)
After installing the HP printer software, depending on your operating system, do one of the following:
●Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the
icon with the printer name.
●Windows 8.1: Click the down arrow in the lower left corner of the Start screen, and then select the
printer name.
●Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select
the printer name.
●Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for
the printer, and then select the icon with the printer name.
NOTE: If you have not installed the HP printer software, visit 123.hp.com to download and install the
necessary software.
ENWW Open the HP printer software (Windows) 43
Embedded web server
When the printer is connected to a network, you can use the printer's embedded web server (EWS) to view
status information, change settings, and manage it from your computer.
NOTE: For your security, some settings in the EWS are password-protected. If prompted for a password,
enter the PIN from the label on your printer. The PIN label can be found inside the cartridge access area.
NOTE: You can open and use the embedded web server without being connected to the Internet. However,
some features are not available.
This section contains the following topics:
●About cookies
●Open the embedded web server
●Embedded web server cannot be opened
About cookies
The embedded Web server (EWS) places very small text les (cookies) on your hard drive when you are
browsing. These les let the EWS recognize your computer the next time you visit. For example, if you have
congured the EWS language, a cookie helps remember which language you have selected so that the next
time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that
stores customer-specic preferences) are stored on the computer until you clear them manually.
You can congure your browser to accept all cookies, or you can congure it to alert you every time a cookie is
oered, which allows you to decide which cookies to accept or refuse. You can also use your browser to
remove unwanted cookies.
Depending on your printer, if you disable cookies, you also disable one or more of the following features:
●Using some setup wizards
●Remembering the EWS browser language setting
●Personalizing the EWS Home page
For information about how to change your privacy and cookie settings and how to view or delete cookies, see
the documentation available with your Web browser.
Open the embedded web server
You can access the embedded web server through either a network or Wi-Fi Direct.
To open the embedded web server through a network
1. Find out the IP address or hostname of the printer by touching (Wireless) or (Ethernet) or by
printing a network conguration page.
NOTE: The printer must be on a network and must have an IP address.
2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer.
For example, if the IP address is 123.123.123.123, type the following address into the web browser:
http://123.123.123.123.
ENWW Embedded web server 45
To open the embedded web server through Wi-Fi Direct
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Wi-Fi Direct).
2. Touch (Settings).
3. If the display shows that Wi-Fi Direct is O, touch Wi-Fi Direct and then switch it on.
4. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for
example: DIRECT-**-HP OiceJet Pro 9020 (where ** are the unique characters to identify your printer).
5. Enter the Wi-Fi Direct password when prompted.
6. In a supported web browser on your computer, type the following address: http://
192.168.223.1.
Embedded web server cannot be opened
Check your network setup
●Make sure you are not using a phone cord or a crossover cable to connect the printer to the network.
●Make sure the network cable is securely connected to the printer.
●Make sure the network hub, switch, or router is turned on and working correctly.
Check the computer
●Make sure the computer that you are using is connected to the same network as the printer.
Check your web browser
●Make sure the web browser meets the minimum system requirements.
●If your web browser uses any proxy settings to connect to the Internet, try turning o these settings. For
more information, see the documentation available with your web browser.
●Make sure JavaScript and cookies are enabled in your web browser. For more information, see the
documentation available with your web browser.
Check the printer IP address
●Make sure the printer IP address is correct.
To nd out the printer IP address, from the printer control panel, touch or swipe down the tab at the top
of the screen to open the Dashboard, touch (Wireless) or (Ethernet).
To obtain the printer IP address by printing a network conguration page, from the printer control panel,
touch or swipe down the tab at the top of the screen to open the Dashboard, touch (Setup), touch
Reports, and then touch Network Conguration Page.
●Make sure the printer IP address is valid. The printer IP address should have the similar format as the
router IP address. For example, the router IP address might be 192.168.0.1 or 10.0.0.1 and the printer IP
address is 192.168.0.5 or 10.0.0.5.
If the printer IP address is similar to 169.254.XXX.XXX or 0.0.0.0, it is not connected to the network.
46 Chapter 4 Printer management tools ENWW
Update the printer
HP periodically releases rmware updates to enhance product functionality and x issues. By default, if the
printer is connected to the Internet, the printer automatically checks for updates at regular intervals. You can
change the default setting for automatic updates or manually check for updates immediately.
To update the printer using the printer control panel
1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch (Setup)
2. Touch Printer Maintenance.
3. Touch Update the Printer.
4. Touch Check for Printer Updates Now.
To enable the printer to automatically check for updates
NOTE: The default setting of Auto Update is On.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Setup).
2. Touch Printer Maintenance.
3. Touch Update the Printer.
4. Touch Printer Update Options.
5. Select Install Automatically (Recommended), Alert When Available or Do Not Check.
To update the printer using the embedded web server
1. Open the EWS.
For more information, see Embedded web server.
2. Click the Tools tab.
3. In the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions.
NOTE:
●If prompted for a password, enter the PIN from the label on your printer. The PIN label can be found
inside the cartridge access area.
●If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions
to set up a proxy server. If you do not have the details, contact your network administrator or the person
who set up the network.
●If a printer update is available, the printer downloads and installs the update, and then restarts.
48 Chapter 4 Printer management tools ENWW
What are Web Services?
The printer oers innovative, cloud-based solutions, such as Print Anywhere, scan-and-save to cloud, and
other services (including supplies auto replenishment). For more information, visit the HP Smart website
(www.hpsmart.com).
NOTE: To use these cloud-based solutions, the printer must be connected to the Internet. Unless otherwise
agreed, HP can modify or cancel these cloud-based solution oerings at its discretion.
Set up Web Services
Before you set up Web Services, make sure your printer is connected to the Internet using either an Ethernet
or wireless connection.
To set up Web Services using the HP Smart app
1. On the app home screen, tap or click your printer or Printer Settings.
2. Tap or click Advanced Settings.
3. Tap or click Web Services.
4. If Web Services is not already enabled, the Setup option displays in the Web Services section. Tap or click
Setup, and then follow the on-screen instructions to enable Web Services.
To set up Web Services using the embedded web server
1. Open the EWS. For more information, see Embedded web server.
2. Click the Web Services tab.
3. In the Web Services Settings section, click Setup, click Continue, and follow the onscreen instructions
to accept the terms of use.
4. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: When updates are available, they are automatically downloaded and installed, and then the
printer restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
To set up Web Services using the HP printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. In the window that appears, double-click Print, Scan & Fax and then select Printer Home Page (EWS)
under Print. The printer's home page (embedded web server) opens.
3. Click the Web Services tab.
4. In the Web Services Settings section, click Setup, click Continue, and follow the onscreen instructions
to accept the terms of use.
50 Chapter 5 Web Services ENWW
5. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: When updates are available, they are automatically downloaded and installed, and then the
printer restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the details, contact your network administrator
or the person who set up the network.
6. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
Remove Web Services
If you did not enable HP+ during printer setup, you can remove Web Services from your printer using the
embedded web server. For HP+ printers, Web Services are required and cannot be removed.
To remove Web Services using the embedded web server
1. Open the EWS. For more information, see Embedded web server.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer.
ENWW Remove Web Services 51
6 Print
This printer is designed to work with the HP Smart app, a software application that makes it easy to print,
scan, and manage your printer from a smartphone, laptop, desktop computer, or other devices. You can print
and manage the printer from all of your devices by installing the app on each device. The HP Smart app is
compatible with iOS, Android, Windows 10, and Mac.
Read this section to learn more about printing with the HP Smart app as well as printing from within other
software applications using the HP printer driver installed at setup. You will also nd basic instructions for
printing with Apple AirPrint on a Mac and printing from mobile devices using the print commands provided in
the device software.
Be sure to check out the tips for successful printing to ensure you get the best results every time you print.
●Print using the HP Smart app
●Print using a computer
●Print from mobile devices
●Tips for successful printing
52 Chapter 6 Print ENWW
Print using the HP Smart app
This section provides basic instructions for using the HP Smart app to print from your Android, iOS, Windows
10, or Mac device. For more information about using the HP Smart app, go to:
●iOS/Android: www.hp.com/go/hpsmart-help
●Windows: www.hp.com/go/hpsmartwin-help
●macOS: www.hp.com/go/hpsmartmac-help
To print from an Android or iOS device
1. Make sure you have loaded paper in the input tray. For more information, see Load paper.
2. Open the HP Smart app.
3. Tap the Plus icon ( ) or the Add Printer option if you need to change to a dierent printer or add a new
printer. If needed, swipe right/left on the top of the home screen to nd the Add Printer option.
4. Tap a printing option (for example, Print Photos or Print Documents). You can print photos and
documents from your device, cloud storage, or social media sites.
5. Select the photo or document you want to print.
6. Select the appropriate settings for your print job. For more information about printing settings, see
Printer settings tips .
7. Tap Print.
To print from a Windows 10 device
1. Make sure you have loaded paper in the input tray. For more information, see Load paper.
2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and manage.
3. On the HP Smart Home screen, make sure your printer is selected.
TIP: If you want to select a dierent printer, click or tap the icon on the toolbar at the left side of
the screen, and then select a dierent printer from the list of all available printers.
4. Select Print Photos, locate a photo you want to print, and then click or tap Select Photos to Print.
Select Print Documents, locate a document you want to print, and then click or tap Print.
5. Select the appropriate options. To view more settings, click or tap More settings. For more information
about printing settings, see Printer settings tips .
6. Click or tap Print to begin printing.
To print from a Mac device
1. Open the HP Smart app.
2. Click the Print tile, and then click Print Document or Print Photo.
3. Find the le you want to print from the Documents folder, the Pictures library, or any folder on the Mac.
4. Select the document or photo you want, and then click Open. The Print window opens.
ENWW Print using the HP Smart app 53
5. Select a dierent printer or make any changes to the print settings, such as paper size or output quality.
6. Click Print.
54 Chapter 6 Print ENWW
Print using a computer
●Print documents
●Print brochures
●Print on envelopes
●Print photos
●Print on special and custom-size paper
●Print on both sides (duplexing)
●Print from a Mac using AirPrint
Print documents
To print documents (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. From your software, select Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
information on the HP software, see Printer management tools.
5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Printer settings tips .
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
Print brochures
To print brochures (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. On the File menu in your software application, click Print.
3. Make sure your printer is selected.
ENWW Print using a computer 55
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
information on the HP software, see Printer management tools.
5. Select the appropriate options.
●On the Layout tab, select Portrait or Landscape orientation.
●On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, select the appropriate print quality in the Quality Settings area, and then
select the appropriate color in the Color area.
●Click Advanced to select the appropriate brochure size from the Paper Size drop-down list.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
If you want to change other print settings, click the other tabs. For more printing tips, see Printer
settings tips .
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
Print on envelopes
Avoid envelopes with the following characteristics:
●Very slick nish
●Self-stick adhesives, clasps, or windows
●Thick, irregular, or curled edges
●Areas that are wrinkled, torn, or otherwise damaged
Make sure the folds of envelopes you load in the printer are sharply creased.
NOTE: For more information about printing on envelopes, see the documentation available with the
software program you are using.
To print envelopes (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. On the File menu in your software, click Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
56 Chapter 6 Print ENWW
NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
information on the HP software, see Printer management tools.
5. Select the appropriate options.
●On the Layout tab, select Portrait or Landscape orientation.
●On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, select the appropriate print quality in the Quality Settings area, and then
select the appropriate color in the Color area.
●Click Advanced to select the appropriate envelope size from the Paper Size drop-down list.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
If you want to change other print settings, click the other tabs. For more printing tips, see Printer
settings tips .
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
Print photos
You can print a photo from a computer.
Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair the
quality of your printout. Photo paper should be at before printing.
TIP: You can use this printer to print documents and photos on your mobile device (such as a smartphone or
tablet). For more information, visit the HP Mobile Printing website (www.hp.com/go/mobileprinting). (At this
time, this website might not be available in all languages.)
To print a photo from the computer (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. From your software, select Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
5. Select the appropriate options.
●On the Layout tab, select Portrait or Landscape orientation.
●On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, select the appropriate print quality in the Quality Settings area, and then
select the appropriate color in the Color area.
●Click Advanced to select the appropriate photo size from the Paper Size drop-down list.
ENWW Print using a computer 57
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
If you want to change other print settings, click the other tabs. For more printing tips, see Printer
settings tips .
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
NOTE: After the printing is nished, remove unused photo paper from the input tray. Store the photo paper
so it does not start to curl, which could reduce the quality of your printout.
Print on special and custom-size paper
If your application supports custom-size paper, set the size in the application before printing the document. If
not, set the size in the printer driver. You might need to reformat existing documents to print them correctly
on custom-size paper.
To set up custom sizes (Windows)
1. Depending on your operating system, do one of the following:
●Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound. Select the
printer name, and click Print server properties .
●Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices
and printers. Click or tap the printer name, and click or tap Print server properties.
●Windows 7: From the Windows Start menu, click Devices and Printers. Select the printer name,
and select Print server properties.
2. Select the Create a new form checkbox.
3. Enter the name of the custom size paper.
4. Enter the dimensions of the custom size in the Form description (measurements) section.
5. Click Save Form, and then click Close.
To print on special or custom-size paper (Windows)
NOTE: Before you can print on custom-size paper, you must set up the custom size in the Print Server
Properties.
1. Load the appropriate paper in the input tray. For more information, see Load paper.
2. From the File menu in your software application, click Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
58 Chapter 6 Print ENWW
NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
information on the HP software, see Printer management tools.
5. On the Layout tab or Paper/Quality tab, click the Advanced button.
6. In the Paper/Output area, select the custom size from the Paper Size drop-down list.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
7. Select any other print settings that you want, and then click OK.
8. Click Print or OK to begin printing.
Print on both sides (duplexing)
To print on both sides of the page (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. From your software, select Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
information on the HP software, see Printer management tools.
5. Select the appropriate options.
●On the Layout tab, select Portrait or Landscape orientation, and then select an appropriate
ipping paper option from the Print on Both Sides drop-down list.
●On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, select the appropriate print quality in the Quality Settings area, and then
select the appropriate color in the Color area.
●Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
If you want to change other print settings, click the other tabs. For more printing tips, see Printer
settings tips .
NOTE: The printer supports automatic two-sided printing of A4, Letter, Executive, and JIS B5 paper
sizes.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
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Print from a Mac using AirPrint
The printer is compatible with Mac computers running macOS or OS X 10.7 and later and Apple AirPrint.
Follow the instructions in this section to enable printing from a Mac computer using AirPrint.
NOTE: Use the HP Smart app to monitor ink levels and printer alerts.
If you have not set up the printer and connected it to your network, rst go to 123.hp.com to install the
necessary software and complete setup.
Once the printer is set up and connected to your wireless network, follow the steps below to enable printing
with AirPrint.
1. Open System Preferences and select Printers and Scanners.
2. Click the Plus icon ( ) or the Add Printer option to add the printer. If needed, swipe right/left on the
top of the home screen to nd the Add Printer option.
3. Choose your printer from the displayed list of network printers, and then click Add.
The computer installs the available drivers (print, scan, and fax, if applicable) for your printer.
60 Chapter 6 Print ENWW
Print from mobile devices
You can print documents and photos directly from your mobile devices, including iOS, Android, Chromebook,
and Amazon Kindle.
NOTE: You can also use the HP Smart app to print from mobile devices. For more information, see Print
using the HP Smart app.
1. Make sure your printer is connected to the same network as your mobile device.
2. Enable printing on your mobile device:
●iOS: Use the Print option from the Share menu or .
NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled.
●Android: Download the HP Print Service Plugin (supported by most Android devices) from the
Google Play Store and enable it on your device.
●Chromebook: Download and install the HP Print for Chrome app from the Chrome Web Store to
enable both Wi-Fi and USB printing.
●Amazon Kindle Fire HD9 and HDX: The rst time you select Print on your device, the HP Print
Service Plugin is automatically downloaded to enable mobile printing.
NOTE: For detailed information about enabling printing from your mobile devices, visit the HP Mobile
Printing website (www.hp.com/go/mobileprinting). If a local version of this website is not available in
your country/region or language, you might be directed to the HP Mobile Printing website in another
country/region or language.
3. Make sure the loaded paper matches the paper settings of the printer (see Load paper for more
information). Accurately setting the paper size for the paper that is loaded enables your mobile device to
know what paper size it is printing.
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Tips for successful printing
To print successfully, the HP cartridges should be functioning properly with suicient ink, the paper should be
loaded correctly, and the printer should have the appropriate settings.
●Ink tips
●Paper loading tips
●Printer settings tips
Ink tips
Following are the ink tips for successful printing:
●If the print quality is not acceptable, see Printing issues for more information.
●Use Original HP cartridges.
Original HP cartridges are designed and tested with HP printers and papers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-Original HP supplies. Product service or
repairs required as a result of using a non-Original HP supply will not be covered under warranty.
If you believe you purchased Original HP cartridges, go to www.hp.com/go/anticounterfeit.
●Install both the black and color cartridges correctly.
For more information, see Replace the cartridges.
●Check the estimated ink levels in the cartridges to make sure there is suicient ink.
For more information, see Check the estimated ink levels.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an
indicator shows low ink levels, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace cartridges until you are prompted to.
●Always turn o the printer with (the Power button) to allow the printer to protect the nozzles.
Paper loading tips
For more information, also see Load paper.
●Ensure the paper is loaded in the input tray properly, and set the correct media size and media type.
Upon loading paper in input tray, you will be prompted to set the media size and media type from the
control panel.
●Load a stack of paper (not just one page). All the paper in the stack should be of the same size and type
to avoid a paper jam.
●Load paper with the print-side down.
●Ensure that paper loaded in the input tray lays at and the edges are not bent or torn.
●Adjust the paper-width guides in the input tray to t snugly against all paper. Make sure the guides do
not bend the paper in the tray.
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Printer settings tips
Software settings selected in the print driver only apply to printing, they do not apply to copying or scanning.
You can print your document on both sides of the paper. For more information, see Print on both sides
(duplexing).
Printer settings tips (Windows)
●To change default print settings, open the HP printer software, click Print, Scan & Fax, and then click Set
Preferences. For information how to open the printer software, see Open the HP printer software
(Windows).
●To understand paper and paper tray settings:
–Paper Size: Select the paper size you loaded in the input tray.
–Media: Select the paper type you are using.
●To understand color or black and white settings:
–Color: Uses ink from all cartridges for full color prints.
–Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and
white prints.
–High Quality Grayscale: Uses ink from both the color and black cartridges to produce a wider range
of black and grey tones for high quality black and white prints.
●To understand print quality settings:
The print quality is measured in print resolution dots per inch (dpi). Higher dpi produces clearer and
more detailed prints, but slows print speed and might use more ink.
–Draft: Lowest dpi typically used when ink levels are low or when high quality prints are not needed.
–Better: Suitable for most print jobs.
–Best: Better dpi than Better.
–Max DPI Enabled: Highest dpi setting available for print quality.
●To understand page and layout settings:
–Orientation: Select Portrait for vertical prints or Landscape for horizontal prints.
–Print on Both Sides: Automatically ip the pages after one side of the paper prints out so that you
can print on both sides of the paper.
○Flip on Long Edge: Select it if you want to ip pages by the long edge of the paper when
printing on both sides of the paper.
○Flip on Short Edge: Select it if you want to ip pages by the short edge of the paper when
printing on both sides of the paper.
–Pages per Sheet: Helps you specify the order of the pages if you print the document with more
than two pages per sheet.
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7 Copy and scan
You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a
computer or an email recipient.
When scanning documents with the HP printer software, you can scan to a format that can be searched and
edited.
When scanning a borderless original, use the scanner glass and not the document feeder.
NOTE: Some scan functions are only available after you have installed the HP printer software.
TIP: If you have problems scanning documents, see Copy and scan issues.
●Copy and scan using the HP Smart
●Copy from the printer
●Scan using HP printer software (Windows 7)
●Scan using Webscan
●Scan to a memory device
●Tips for copy and scan success
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Copy and scan using the HP Smart
●Copy and scan from an Android or iOS device
●Scan from a Windows 10 device
●Copy and scan from a Mac
You can use the HP Smart app to copy and scan documents or photos using your device camera. HP Smart
includes editing tools that allow you to adjust the scanned image before saving, sharing, or printing. You can
print, save your scans locally or in cloud storage, and share them via email, SMS, Facebook, Instagram, etc. To
copy and scan with HP Smart, follow the instructions provided in the appropriate section below, depending on
the type of device you are using.
This section provides basic instructions for using the HP Smart app to copy or scan from your Android, iOS,
Windows 10, or Mac device. For more information about using the HP Smart app, go to:
●iOS/Android: www.hp.com/go/hpsmart-help
●Windows 10: www.hp.com/go/hpsmartwin-help
●macOS: www.hp.com/go/hpsmartmac-help
Copy and scan from an Android or iOS device
To copy from an Android or iOS device
1. Open the HP Smart app.
2. Tap the Plus icon ( ) or the Add Printer option if you need to change to a dierent printer or add a new
printer. If needed, swipe right/left on the top of the home screen to nd the Add Printer option.
3. Tap Copy. The built-in camera will open.
4. Put a document or photo in front of the camera, select a size option to help identifying the size of the
original, and then tap the round button at the bottom of the screen to take a picture.
TIP: For the best result, adjust the camera position to place the original within the provided frame on
the preview screen.
5. Set the number of copies or make other adjustments if necessary:
●Tap the Add Pages icon to add more documents or photos.
●Tap the Delete icon to remove documents or photos.
●Tap Resize to adjust how to ll the original to the paper.
6. Tap Start Black or Start Color to make a copy.
To scan from an Android or iOS device
1. Open the HP Smart app.
2. Tap the Plus icon ( ) or the Add Printer option if you need to change to a dierent printer or add a new
printer. If needed, swipe right/left on the top of the home screen to nd the Add Printer option.
ENWW Copy and scan using the HP Smart 65
3. Select Camera Scan to scan your document or photo using your device's built-in camera, or select
Printer Scan to scan with the printer scanner.
4. Specify the scan settings, and then tap Scan.
5. When you have nished adjusting the scanned document or photo, save, share, or print it.
Scan from a Windows 10 device
To scan a document or photo using the device camera
If your device has a camera, you can use the HP Smart app to scan a printed document or photo with the
device camera. You can then use HP Smart to edit, save, print or share the image.
1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and manage.
2. Select Scan, and then select Camera.
3. Put a document or photo in front of the camera, and then click or tap the round button at the bottom of
the screen to take an image.
4. Adjust boundaries if needed. Click or tap the Apply icon.
5. Make other adjustments if necessary:
●Click or tap Add Pages to add more documents or photos.
●Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,
saturation, or angle.
6. Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon
to share it with others.
To edit a previously scanned document or photo
HP Smart provides editing tools, such as crop or rotate, so that you can use to adjust a previously scanned
document or photo on your device.
1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and manage.
2. Select Scan, and then select Import.
3. Select the document or photo that you want to adjust, and then click or tap Open.
4. Adjust boundaries if needed. Click or tap the Apply icon.
5. Make other adjustments if necessary:
●Click or tap Add Pages to add more documents or photos.
●Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,
saturation, or angle.
6. Select the le type you want, and then click or tap Save or Share to save the le or share it with others.
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Copy and scan from a Mac
To copy from a Mac
1. Open the HP Smart app.
2. Tap the Plus icon ( ) or the Add Printer option if you need to change to a dierent printer or add a new
printer. If needed, swipe right/left on the top of the home screen to nd the Add Printer option.
3. Click Copy. The built-in camera will open.
4. Put a document or photo in front of the camera, select a size option to help identifying the size of the
original, and then tap the round button at the bottom of the screen to take a picture.
TIP: For the best result, adjust the camera position to place the original within the provided frame on
the preview screen.
5. Set the number of copies or make other adjustments if necessary:
●Tap the Add Pages icon to add more documents or photos.
●Tap the Delete icon to remove documents or photos.
●Tap Resize to adjust how to ll the original to the paper.
6. Tap Start Black or Start Color to make a copy.
To scan from a Mac
1. Open the HP Smart app.
2. Tap the Plus icon ( ) or the Add Printer option if you need to change to a dierent printer or add a new
printer. If needed, swipe right/left on the top of the home screen to nd the Add Printer option.
3. Select a scan option, and then tap Camera. The built-in camera will open. Scan your photo or document
using the camera.
4. When you have nished adjusting the scanned document or photo, save, share, or print it.
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Copy from the printer
To copy document or ID card
1. Make sure you have paper loaded in the input tray. For more information, see Load paper.
2. Place your original print-side down on the scanner glass or print-side up in the document feeder.
3. From the printer control panel display, touch Copy.
4. Select Document or ID Card.
5. Enter the number of copies by using the keypad or make changes to other settings.
TIP: To save your settings as defaults for future jobs, touch (Copy Settings), and then touch Save
Current Settings.
6. Touch Copy.
TIP: By default, the printer is set to copy in color. If you want to copy in black-and-white, touch
(Copy Settings) to change the default color.
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Scan using HP printer software (Windows 7)
●Scan to a computer
●Scan to email
●Set up scan to SharePoint (Windows)
●Scanning documents as editable text
●Create a new scan shortcut (Windows)
●Change scan settings (Windows)
Scan to a computer
Before scanning to a computer, make sure you have already installed the HP recommended printer software.
The printer and computer must be connected and turned on.
In addition, on Windows computers, the printer software must be running prior to scanning.
You can use the HP printer software to scan documents into editable text. For more information, see Scan
using HP printer software (Windows 7) .
To scan an original to a computer from the printer control panel
Please make sure the printer has already connected to the computer before scanning.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Touch Scan from the control panel, and then select Computer.
3. Select your computer name.
4. Touch Start Scan.
To enable the scan to a computer feature (Windows)
If the printer is connected to the computer with a USB connection, the feature for scanning to computer is
enabled by default and cannot be disabled.
If you are using network connection, follow these instructions if the feature has been disabled, and you wish
to enable it again.
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Print, Scan & Fax, and then click Scan.
3. Select Manage Scan to Computer.
4. Click Enable.
To scan a document or photo to a le (Windows)
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. Click Print, Scan & Fax, and then click Scan.
ENWW Scan using HP printer software (Windows 7) 69
4. Click Scan a Document or Photo.
5. Select the type of scan you want and then click Scan.
●Choose Save as PDF to save the document (or photo) as a PDF le.
●Choose Save as JPEG to save the photo (or document) as an image le.
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog box to review and modify detailed settings.
For more information, see Change scan settings (Windows).
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
Scan to email
Set up Scan to Email
You need to set up email addresses rst, and then scan and email your documents.
NOTE: You need a network-connected computer to set up Scan to Email.
1. From Home screen, touch Scan, and then touch Email.
2. If Web Services is not enabled, follow the instructions in the “Set up Web Services” section of this guide,
and then repeat step 1.
3. If Web Services is enabled, a Welcome message displays. Touch Continue.
4. Enter your email address, and then touch Continue.
5. Enter the PIN sent to the email address you entered in the previous step, and then touch Continue.
6. Touch Log In to complete setup.
Scan a document or photo to email
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From Home screen, touch Scan, and then touch Email.
3. Conrm the email account that you want to use, and touch Continue.
If you want to change email account, touch , select the email account you want to use, and then touch
Continue.
4. Enter recipient's email address in the To eld.
Or touch , select the email account you want to send to, and then touch Continue.
5. Enter email subject in the Subject eld.
6. Touch if you want to preview scanned photo or document.
Touch to change settings.
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7. Touch Send.
8. Touch Finish when the scan completes. Or touch Add Page to add another page.
Set up scan to SharePoint (Windows)
Learn how to set up the Scan to SharePoint feature in the Embedded Web Server (EWS) so you can scan and
save les to a SharePoint site from the printer.
Step 1: Set Up a SharePoint destination
To scan to SharePoint, rst you need to set up a SharePoint destination in the HP Embedded Web Server
(EWS).
1. Open the embedded web server.
a. Find out the IP address or hostname of the printer by touching (Wireless), (Ethernet), or by
printing a network conguration page.
NOTE: The printer must be on a network and must have an IP address.
b. In a supported web browser on your computer, type the IP address or hostname assigned to the
printer.
For example, if the IP address is 123.123.123.123, type the following address into the web
browser: http://123.123.123.123.
c. Press the Enter key on the keyboard. The EWS opens.
2. On the Scan tab, click Scan to SharePoint, and then click SharePoint Setup.
3. Click the Add New Prole (icon).
4. In the SharePoint Path eld, paste the SharePoint address and then click Generate Short URL.
5. Enter a name for the SharePoint in the Display Name eld, and then click Next.
6. Enter the credentials you use to access the SharePoint in the Domain, User Name and Password elds,
and then click Next.
NOTE: Add a PIN to restrict scanning to the SharePoint site from this printer.
7. Change scan settings, if necessary, and then click Save and Test.
If a minus sign in a red circle displays, the printer cannot validate the settings on your network. Click Edit
to change settings, and then test again. Repeat this step until the settings are correct. Contact your
network or service provider to check your settings, if necessary.
8. Click OK to complete the conguration.
Step 2: Scan a document to the SharePoint destination
Scan a document or photo to a SharePoint destination using the shortcut on the printer control panel.
1. On the printer control panel, touch Scan, and then touch SharePoint.
2. Touch Select SharePoint Folder, and then select the folder you want to scan to.
ENWW Scan using HP printer software (Windows 7) 71
3. Enter the PIN, if necessary.
4. Place your document on the scanner glass or load it into the document feeder.
5. On the control panel, make sure that the Save As and File Name elds are correct, and then touch Send.
Scanning documents as editable text
When scanning documents, you can use the HP software to scan documents into a format that you can
search, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other documents.
●Scan documents as editable text
●Guidelines for scanning documents as editable text
Scan documents as editable text
Use the following guidelines for scanning documents as editable text.
To scan a document to editable text (Windows)
You can scan dierent types of printed documents into a format in which you can search and edit.
If Save as Editable Text (OCR) is not in the list of available scan options, you need to reinstall your software
and choose that option.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. Click Print, Scan & Fax, and then click Scan.
4. Click Scan a Document or Photo.
5. Select Save as Editable Text (OCR) and click Scan.
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog box to review and modify detailed settings.
For more information, see Change scan settings (Windows).
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
Guidelines for scanning documents as editable text
Use the following guidelines to ensure the software successfully converts your documents:
●Make sure the scanner glass or document feeder window is clean.
Smudges or dust on the scanner glass or document feeder window can prevent the software from
converting the document to editable text.
●Make sure the document is loaded correctly.
Make sure the original is properly loaded and that the document is not skewed.
●Make sure the text on the document is clear.
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To successfully convert the document to editable text, the original must be clear and of high quality.
The following conditions can cause the software to not convert the document successfully:
–The text on the original is faint or wrinkled.
–The text is too small.
–The structure of the document is too complex.
–The text is tightly spaced. For example, if the text that the software converts has missing or
combined characters, "rn" might appear as "m."
–The text is on a colored background. Colored backgrounds can cause images in the foreground to
blend too much.
●Choose the correct prole.
Be sure to select a shortcut or preset that allows scanning as editable text. These options use scan
settings designed to maximize the quality of your OCR scan.
Windows: Use the Save as Editable Text (OCR) or Save as PDF shortcuts.
●Save your le in the correct format.
If you want to extract just the text from the document, without any of the formatting of the original,
select a plain text format, such as Text (.txt) or TXT.
If you want to extract the text, as well as some of the formatting of the original, select Rich Text Format,
such as Rich Text (.rtf) or RTF, or searchable PDF format, such as Searchable PDF (.pdf) or Searchable
PDF.
Create a new scan shortcut (Windows)
You can create your own scan shortcut to make scanning easier. For example, you might want to regularly
scan and save photos in PNG format, rather than JPEG.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. Click Print, Scan & Fax, and then click Scan.
4. Click Scan a Document or Photo.
5. Click Create New Scan Shortcut.
6. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click
Create.
For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as JPEG.
This makes available the options for working with graphics when scanning.
7. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right
of the shortcut.
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog box to review and modify detailed settings.
For more information, see Change scan settings (Windows).
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Change scan settings (Windows)
You can modify any of the scan settings either for a singular use or save the changes to use permanently.
These settings include options such as page size and orientation, scan resolution, contrast, and the folder
location for saved scans.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. Click Print, Scan & Fax, and then click Scan.
4. Click Scan a Document or Photo.
5. Click the More link in the top right corner of the HP Scan dialog box.
The detailed settings pane appears on the right. The left column summarizes the current settings for
each section. The right column allows you to change the settings in the highlighted section.
6. Click each section at the left of the detailed settings pane to review the settings in that section.
You can review and change most settings using drop-down menus.
Some settings allow greater exibility by displaying a new pane. These are indicated by a + (plus sign) at
the right of the setting. You must either accept or cancel any changes on this pane to return to the
detailed settings pane.
7. When you have nished changing settings, do one of the following:
●Click Scan. You are prompted to save or reject the changes to the shortcut after the scan is
nished.
●Click the save icon to the right of the shortcut. It saves the changes into the shortcut so that you
can reuse them next time. Otherwise, the changes only aect the current scan. Then click Scan.
74 Chapter 7 Copy and scan ENWW
Scan using Webscan
Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer
to your computer using a web browser.
This feature is available even if you did not install the printer software on your computer.
For more information, see Embedded web server.
NOTE: By default, Webscan is o. You can enable this feature from the EWS.
If you are unable to open Webscan in the EWS, your network administrator might have turned it o. For more
information, contact your network administrator or the person who set up your network.
To enable Webscan
1. Open the embedded web server. For more information, see Embedded web server.
2. Click the Settings tab.
3. In the Security section, click Administrator Settings.
4. Select Webscan from EWS to enable Webscan.
5. Click Apply.
To scan using Webscan
Scanning using Webscan oers basic scan options. For additional scan options or functionality, scan from the
HP printer software.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the embedded web server. For more information, see Embedded web server.
3. Click the Scan tab.
4. Click Webscan in the left pane, change any settings, and then click Start Scan.
TIP: To scan documents as editable text, you must install the HP printer software. For more information,
see Scan using HP printer software (Windows 7) .
ENWW Scan using Webscan 75
Scan to a memory device
You can scan directly to a USB ash drive from the printer control panel without using a computer or the HP
printer software.
CAUTION: Do not remove the ash drive from the printer USB port while it is being accessed by the printer.
This can damage the les on the USB ash drive. You can safely remove a USB ash drive only when the USB
port light is not blinking.
NOTE: The printer does not support encrypted USB ash drives.
You can also use the HP printer software to scan documents into editable text. For more information, see
Scan using HP printer software (Windows 7) .
To scan an original to a memory device from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Insert a USB ash drive.
3. Touch Scan, and then select Memory Device.
4. Make changes to scan options, if needed.
5. Touch Start Scan.
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Tips for copy and scan success
Use the following tips to copy and scan successfully:
●Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as
part of the image.
●Load your original print-side down on the scanner glass and align it with the marking on the rear left
corner of the glass.
●To make a large copy of a small original, scan the original into the computer, resize the image in the
scanning software, and then print a copy of the enlarged image.
●If you want to adjust scan size, output type, scan resolution, or le type, and so on, start scan from the
printer software.
●To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the
software.
●If you want to scan a document with several pages into one le instead of multiple les, start the scan
with the printer software instead of selecting Scan from the printer display, or use document feeder to
scan .
ENWW Tips for copy and scan success 77
8 Fax
You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a
later time within 24 hours and set up phone book contacts to send faxes quickly and easily to frequently used
numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the
contrast between lightness and darkness on the faxes you send.
NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify the
fax is set up correctly by running the fax setup test from the printer control panel.
●Send a fax
●Receive a fax
●Set up phone book contacts
●Change fax settings
●Fax and digital phone services
●Fax on Voice over Internet Protocol
●Use reports
●Additional fax setup
78 Chapter 8 Fax ENWW
Send a fax
You can send a fax in a variety of ways, depending on your situation or need.
●Send a standard fax
●Send a standard fax from the computer
●Send a fax from a phone
●Send a fax using monitor dialing
●Send a fax using printer memory
●Send a fax to multiple recipients
●Send a fax in Error Correction Mode
Send a standard fax
You can send a single-page fax, multiple-page fax, black-and-white fax or color fax by using the printer
control panel.
NOTE: Send single-page faxes by placing the original on the glass. Send multiple page faxes using the
document feeder.
NOTE: If you need printed conrmation that your faxes were successfully sent, fax conrmation must be
enabled.
To send a standard fax from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From the printer control panel display, touch Fax.
3. Touch Send Now.
4. Enter the fax number by using the keypad or by selecting from the phone book.
TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on
the display.
5. Touch Send.
TIP: By default, the printer is set to send a black-and-white fax. If you want to send a color fax, touch
(Fax Settings) to change the default color.
If the printer detects an original loaded in the document feeder, it sends the document to the number
you entered.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.
Send a standard fax from the computer
You can fax a document directly from your computer without printing it rst.
ENWW Send a fax 79
To use this feature, make sure you have installed the HP printer software on your computer, the printer is
connected to a working telephone line, and the fax function is set up and functioning correctly.
To send a standard fax from the computer (Windows)
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
3. From the Name list, select the printer that has “fax” in the name.
4. To change settings (such as selecting to send the document as a black fax or a color fax), click the
button that opens the Properties dialog box. Depending on your software application, this button might
be called Properties, Options, Printer Setup, Printer, or Preferences.
5. After you have changed any settings, click OK.
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further settings for the fax,
and then click Send Fax. The printer begins dialing the fax number and faxing the document.
Send a fax from a phone
You can send a fax using your telephone extension. This allows you to talk with the intended recipient before
sending the fax.
To send a fax from an extension phone
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Dial the number by using the keypad on the phone that is connected to the printer.
If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax
machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the
receiving fax machine.
3. From the printer control panel display, touch Fax.
4. Touch Send Now.
5. When you are ready to send the fax, touch Send.
TIP: By default, the printer is set to send a black-and-white fax. If you want to send a color fax, touch
(Fax Settings) to change the default color.
The telephone is silent while the fax is transmitting. If you want to speak to the recipient later, remain on
the line until the transmission is complete. If you were nished talking to the recipient, you can hang up
the telephone as soon as the fax begins transmitting.
Send a fax using monitor dialing
When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds
through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control
the pace of your dialing.
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TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax
tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a
phone book contact to store the PIN for your calling card.
NOTE: Make sure the volume is turned on to hear a dial tone.
To send a fax using monitor dialing from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From the printer control panel display, touch Fax.
3. Touch Send Now.
4. Touch Send.
TIP: By default, the printer is set to send a black-and-white fax. If you want to send a color fax, touch
(Fax Settings) to change the default color.
5. When you hear the dial tone, enter the number by using the keypad on the printer control panel.
6. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a phone
book contact, when prompted to enter your PIN, touch (Phone Book), and then touch Local Phone
Book to select the phone book contact where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
Send a fax using printer memory
You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if
the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into
memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the
pages into memory, you can immediately remove the originals from the document feeder tray or scanner
glass.
NOTE: You can only send a black-and-white fax from memory.
To send a fax using printer memory
1. Ensure that Scan and Fax Method is turned on.
a. From the printer control panel display, touch Fax.
b. Touch Setup, and then touch Preferences.
c. Touch Scan and Fax Method to turn it on.
2. Load your original print-side down on the scanner glass or print-side up in the document feeder.
3. From the printer control panel display, touch Fax.
4. Touch Send Now.
ENWW Send a fax 81
5. Enter the fax number by using the keypad.
Or touch (Phone Book), and then touch Local Phone Book or Call History to select a number or
group to dial.
6. Touch Send.
The printer scans the originals into memory and sends the fax when the receiving fax machine is
available.
Send a fax to multiple recipients
You can send a fax to multiple recipients by creating a group phone book contact made up of two or more
individual recipients.
To send a fax to multiple recipients using group phone book
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From the printer control panel display, touch Fax.
3. Touch Send Now.
4. Touch (Phone Book), and then touch Local Phone Book.
5. Touch and select (Group) to switch to the group phone book.
6. Touch the name of the group that you want to send.
7. Touch Send.
Printer sends the document to all the numbers in the selected group.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur
during transmission and automatically requesting retransmission of the erroneous portion. Phone charges
are unaected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending
time and phone charges, but sends the data much more reliably. The default setting is On. Turn ECM o only if
it increases phone charges substantially, and if you can accept poorer quality in exchange for reduced
charges.
If you turn ECM o:
●The quality and transmission speed of faxes you send and receive are aected.
●The Speed is automatically set to Medium.
●You can no longer send or receive faxes in color.
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To change the ECM setting from the control panel
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences.
4. Scroll to Error Correction Mode to touch to turn the feature on or o.
ENWW Send a fax 83
Receive a fax
You can receive faxes automatically or manually. If you turn o the Auto Answer option, you must receive
faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers
incoming calls and receives faxes after the number of rings that are specied by the Rings to Answer setting.
(The default Rings to Answer setting is ve rings.)
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer
reduces the fax so that it ts on the paper that is loaded. If you have disabled the Automatic Reduction
feature, the printer prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the
copying nishes.
●Receive a fax manually
●Set up backup fax
●Reprint received faxes from memory
●Forward faxes to another number
●Set automatic reduction for incoming faxes
●Block unwanted fax numbers
●Receive faxes using HP Digital Fax
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still
connected. You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is directly connected to the port labeled on the back of
the printer.
To receive a fax manually
1. Make sure the printer is turned on and you have paper loaded in the input tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the
printer answers. Or, turn o the Auto Answer setting so that the printer does not automatically answer
incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to press Send on their fax machine.
5. Do the following when you hear fax tones from a sending fax machine.
a. From the printer control panel display, touch Accept to receive the fax.
b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The
phone line is silent during fax transmission.
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Set up backup fax
Depending on your preference and security requirements, you can set up the printer to store all the faxes it
receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.
To set backup fax from the printer control panel
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences.
4. Touch Backup Fax Reception.
5. Touch the required setting.
On The default setting. When Backup fax is On, the printer stores all received faxes in memory. This
enables you to reprint up to 30 of the most recently printed faxes if they are still saved in memory.
NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives new
faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax
calls.
NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not be
stored in memory due to memory limitations.
On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents the
printer from printing the faxes (for example, if the printer runs out of paper). The printer continues
to store incoming faxes as long as there is memory available. (If the memory becomes full, the
printer stops answering incoming fax calls.) When the error condition is resolved, the faxes stored
in memory print automatically, and then they are deleted from memory.
O Faxes are never stored in memory. For example, you might want to turn o Backup fax for security
purposes. If an error condition occurs that prevents the printer from printing (for example, the
printer runs out of paper), the printer stops answering incoming fax calls.
Reprint received faxes from memory
The received faxes that are not printed are stored in memory.
NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the
faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.
You can reprint up to 30 of the most recently printed faxes, if they are still in memory. For example, you might
need to reprint your faxes if you lost the copy of your last printout.
To reprint faxes in memory from the printer control panel
1. Make sure you have loaded paper in the input tray. For more information, see Load paper.
2. From the printer control panel display, touch Fax.
ENWW Receive a fax 85
3. Touch Reprint.
The faxes are printed in the reverse order from which they were received with the most recently received
fax printed rst, and so on.
4. Touch to select a fax, and then touch Print.
If you want to stop reprinting the faxes in memory, touch (Cancel).
Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and
white, regardless of how they were originally sent.
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to
make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences.
4. Touch Fax Forwarding.
5. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax.
NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is
not turned on), the printer prints the fax. If you set up the printer to print error reports for received
faxes, it also prints an error report.
6. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then
touch Done. Enter the required information for each of the following prompts: start date, start time, end
date, and end time.
7. Fax forwarding is activated. Touch OK to conrm.
If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone
number. When the power is restored to the printer, the fax forwarding setting is still On.
NOTE: You can cancel fax forwarding by selecting O from the Fax Forwarding menu.
Set automatic reduction for incoming faxes
The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the
loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to t on
one page, if possible. If this feature is turned o, information that does not t on the rst page is printed on a
second page. Automatic Reduction is useful when you receive a fax larger than A4/Letter-size fax and A4/
Letter-size paper is loaded in the input tray.
To set automatic reduction from the printer control panel
1. From the printer control panel display, touch Fax.
2. Touch Setup.
86 Chapter 8 Fax ENWW
3. Touch Preferences.
4. Scroll to Automatic Reduction and touch to turn the feature on or o.
Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block specic fax numbers so the
printer does not receive faxes received from those numbers. When an incoming fax call is received, the printer
compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number
matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of fax
numbers you can block varies by model.)
NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region,
Junk Fax Blocking does not appear in the Preferences menu.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a
Caller ID service.
You can block specic fax numbers by adding them to the junk fax list, unblock these numbers by removing
them from the junk fax list, and print a list of blocked junk fax numbers.
To add a number to the junk fax list
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences.
4. Touch Junk Fax Blocking.
5. Touch (Plus Sign).
6. Do one of the following:
●To select a fax number to block from the call history list, touch (Call History).
●Manually enter a fax number to block, and touch Done.
NOTE: Make sure you enter the fax number as it appears on the control panel display, and not the fax
number that appears on the fax header of the received fax, as these numbers can be dierent.
To remove numbers from the junk fax list
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences.
4. Touch Junk Fax Blocking.
5. Touch the number you want to remove, and then touch Remove.
ENWW Receive a fax 87
To print a junk fax list
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Reports.
3. Touch Print Fax Reports.
4. Touch Junk Fax Report.
5. Touch Print to begin printing.
Receive faxes using HP Digital Fax
You can use HP Digitial Fax to automatically receive faxes and save them directly to your computer. This saves
paper and ink.
Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format).
The les are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's
information, Y is the date, and Z is the time that the fax was received.
NOTE: Fax to Computer is available for receiving black-and-white faxes only. Color faxes will be printed.
HP Digital Fax requirements
●The destination folder of the computer must be available at all times. Faxes will not be saved if the
computer is asleep or in hibernate mode.
●Paper must be loaded in the input tray. For more information, see Load paper.
To set up or modify HP Digital Fax (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Print, Scan & Fax, and then click Fax.
3. Click Digital Fax Setup Wizard.
4. Follow the onscreen instructions.
To turn o HP Digital Fax
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences and then touch HP Digital Fax.
4. Touch Turn O HP Digital Fax.
5. Touch Yes.
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Set up phone book contacts
You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers
using the printer control panel.
TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also
use tools available on your computer, such as the HP printer software and the printer EWS. For more
information, see Printer management tools.
●Create and edit a phone book contact
●Create and edit a group phone book contact
●Delete phone book contacts
Create and edit a phone book contact
You can store fax numbers as phone book contacts.
To set up phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Phone Book.
3. Touch (Plus Sign) to add a contact.
4. Touch Name, and then enter the name of the phone book contact, and then touch Done.
5. Touch Fax Number, and then enter the fax number for the phone book contact, and then touch Done.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
6. Touch Add.
To change phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Phone Book.
3. Touch the phone book contact that you want to edit.
4. Touch Name and then edit the name of the Phone Book contact, and then touch Done.
5. Touch Fax Number and edit the fax number for the phone book contact, and then touch Done.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
6. Touch Done.
Create and edit a group phone book contact
You can store groups of fax numbers as group phone book contacts.
ENWW Set up phone book contacts 89
To set up group phone book contacts
NOTE: Before you can create a group phone book contact, you must have already created at least one
phone book contact.
1. From the printer control panel display, touch Fax.
2. Touch Phone Book, then touch and select (Group) to switch to the group phone book.
3. Touch (Plus Sign) to add a group.
4. Touch Name, and then enter the name of the group, and then touch Done.
5. Touch Number of Members, select the phone book contacts you want to include in this group, and then
touch Select.
6. Touch Create.
To change group phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Phone Book, then touch and select (Group) to switch to the group phone book.
3. Touch the group phone book contact that you want to edit.
4. Touch Name and then edit the name of the group phone book contact, and then touch Done.
5. Touch Number of Members.
6. If you want to add a contact to the group, touch (Plus Sign). Touch a contact name, and then touch
Select.
NOTE: If you want to remove a contact from the group, touch to deselect the contact.
7. Touch Done.
Delete phone book contacts
You can delete phone book contacts or group phone book contacts.
To delete phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Phone Book.
3. Touch the name of the phone book contact you want to delete.
4. Touch Delete.
5. Touch Yes to conrm.
To delete group phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Phone Book, then touch and select (Group) to switch to the group phone book.
90 Chapter 8 Fax ENWW
3. Touch the name of the phone book contact you want to delete.
4. Touch Delete.
5. Touch Yes to conrm.
ENWW Set up phone book contacts 91
Change fax settings
After completing the steps in the Reference Guide that came with the printer, use the following steps to
change the initial settings or to congure other options for faxing.
●Congure the fax header
●Set the answer mode (Auto answer)
●Set the number of rings before answering
●Change the answer ring pattern for distinctive ring
●Set the dial type
●Set the redial options
●Set the fax speed
●Set the fax sound volume
Congure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP recommends that you
set up the fax header by using the HP printer software. You can also set up the fax header from the printer
control panel, as described here.
NOTE: In some countries/regions, the fax header information is a legal requirement.
To set or change the fax header
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Fax Header.
4. Enter your personal or company name, and then touch Done.
5. Enter your fax number, and then touch Done.
Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.
●Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer
answers all incoming calls and faxes.
●Turn o the Auto Answer setting if you want to receive faxes manually. You must be available to
respond in person to the incoming fax call or else the printer does not receive faxes.
To set the answer mode
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Auto Answer to turn it on or o.
92 Chapter 8 Fax ENWW
TIP: You may also access this feature by pressing (the Fax Status button) on the Dashboard.
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are
automatically answered.
The Rings to Answer setting is important if you have an answering machine on the same phone line as the
printer, because you want the answering machine to answer the phone before the printer does. The number
of rings to answer for the printer should be greater than the number of rings to answer for the answering
machine.
For example, set your answering machine to a low number of rings and the printer to answer in the maximum
number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering
machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax.
If the call is a voice call, the answering machine records the incoming message.
To set the number of rings before answering
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Rings to Answer.
4. Touch to set the number of rings.
5. Touch Done.
Change the answer ring pattern for distinctive ring
Many phone companies oer a distinctive ring feature that allows you to have several phone numbers on one
phone line. When you subscribe to this service, each number is assigned a dierent ring pattern. You can set
up the printer to answer incoming calls that have a specic ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern
to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for
a fax number. When the printer detects the specied ring pattern, it answers the call and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring.
With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this
call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All Standard Rings.
NOTE: The printer cannot receive faxes when the main phone number is o the hook.
To change the answer ring pattern for distinctive ring
1. Ensure that the printer is set to answer fax calls automatically.
For more information, see Set the answer mode (Auto answer).
2. From the printer control panel display, touch Fax.
3. Touch Setup, and then select Preferences.
ENWW Change fax settings 93
4. Touch Distinctive Ring.
5. Touch one ring pattern and then follow the onscreen instruction.
NOTE: If you are using a PBX phone system that has dierent ring patterns for internal and external
calls, you must call the fax number from an external number.
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change
the setting unless you know that your phone line cannot use tone dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Dial Type.
4. Touch to select Tone or Pulse.
Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the
printer attempts to redial based on the settings for the redial options. Use the following procedure to turn the
options on or o:
●Busy Redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The
default is On.
●No Answer Redial: If this option is turned on, the printer redials automatically if the receiving fax
machine does not answer. The default is O.
●Connection Problem Redial: If this option is turned on, the printer redials automatically if there has
been a problem connecting with the receiving fax machine. Connection problem redial works only for
sending faxes from memory. The default is On.
To set the redial options
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Auto Redial.
4. Touch Busy Redial, No Answer Redial, or Connection Problem Redial to switch it on or o.
Set the fax speed
You can set the fax speed used to communicate between your printer and other fax machines when sending
and receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be required:
94 Chapter 8 Fax ENWW
●An Internet phone service
●A PBX (private branch exchange) system
●Fax on Voice over Internet Protocol (VoIP)
●An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, try using a slower Speed. The following table
provides the available fax speed settings.
Fax speed setting Fax speed
Fast v.34 (33600 bps)
Medium v.17 (14400 bps)
Slow v.29 (9600 bps)
To set the fax speed
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Speed.
4. Touch to select an option.
Set the fax sound volume
You can change the volume of fax sounds.
To set the fax sound volume
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Fax Volume.
4. Touch to select Soft, Loud, or O.
TIP: You may also access this feature by pressing (the Fax Status button) on the Dashboard.
ENWW Change fax settings 95
Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such as the following:
●DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL
in your country/region.)
●PBX: A private branch exchange (PBX) phone system.
●ISDN: An integrated services digital network (ISDN) system.
●VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the
Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
For more information, see Fax on Voice over Internet Protocol.
HP printers are designed specically for use with traditional analog phone services. If you are in a digital
phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog lters or
converters when setting up the printer for faxing.
NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in
all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss
with the telephone company directly for the correct setup options based on their line services provided.
96 Chapter 8 Fax ENWW
Fax on Voice over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your
printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
The following are indications you probably use a VoIP service:
●Dial a special access code along with the fax number.
●Have an IP converter box that connects to the Internet and provides analog phone ports for the fax
connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled on the back of
the printer. This means that your connection to the Internet must be done either through a converter box
(which supplies regular analog phone jacks for fax connections) or your telephone company.
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often
limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction
mode (ECM). However, if you turn o ECM, you cannot send and receive color faxes.
If you have questions about Internet faxing, contact your Internet faxing services support department or your
local service provider for further assistance.
ENWW Fax on Voice over Internet Protocol 97
Use reports
You can set up the printer to print error reports and conrmation reports automatically for each fax you send
and receive. You can also manually print system reports as required; these reports provide useful system
information about the printer.
By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A
conrmation message that indicates whether a fax was successfully sent appears briey on the control panel
display after each transaction.
NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel or the HP
software. For more information, see Check the estimated ink levels.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-
ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need
to replace the cartridges until the print quality becomes unacceptable.
NOTE: Ensure that the printheads and cartridges are in good conditions and installed properly. For more
information, see Manage cartridges.
This section contains the following topics:
●Print fax conrmation reports
●Print fax error reports
●Print and view the fax log
●Clear the fax log
●Print the details of the last fax transaction
●Print a Caller ID Report
●View the Call History
Print fax conrmation reports
You can print a conrmation report either when a fax is sent, or when any fax is sent or received. The default
setting is On (Fax Send). When turned o, a conrmation message appears briey on the control panel after
each fax is sent or received.
To enable fax conrmation
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Reports and touch Fax Conrmation.
4. Touch to select one of the following options.
On (Fax Send) Prints a fax conrmation report for every fax you send.
On (Fax Receive) Prints a fax conrmation report for every fax you receive.
98 Chapter 8 Fax ENWW
On (Fax Send and Fax
Receive)
Prints a fax conrmation report for every fax you send and receive.
O Does not print a fax conrmation report when you send and receive faxes successfully. This is the
default setting.
To include an image of the fax on the report
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Reports and touch Fax Conrmation.
4. Touch On (Fax Send) or On (Fax Send and Fax Receive).
5. Touch Fax conrmation with image.
Print fax error reports
You can congure the printer so that it automatically prints a report when there is an error during
transmission or reception.
To set the printer to print fax error reports automatically
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Reports and touch Fax Error Reports.
4. Touch to select one of the following.
On (Fax Send) Prints whenever a transmission error occurs. This is the default setting.
On (Fax Receive) Prints whenever a receiving error occurs.
On (Fax Send and Fax
Receive)
Prints whenever a fax error occurs.
O Does not print any fax error reports.
Print and view the fax log
You can print a log of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Reports.
3. Touch Print Fax Reports.
4. Touch Last 30 Transactions Fax Logs.
5. Touch Print to begin printing.
ENWW Use reports 99
Clear the fax log
Clearing the fax log also deletes all faxes stored in memory.
To clear the fax log
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Tools.
3. Touch Clear Fax Logs/Memory.
Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax
number, number of pages, and the fax status.
To print the Last Fax Transaction report
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Reports.
3. Touch Print Fax Reports.
4. Touch Last Transaction Log.
5. Touch Print to begin printing.
Print a Caller ID Report
You can print a list of Caller ID fax numbers.
To print a Caller ID History Report
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Reports.
3. Touch Print Fax Reports.
4. Touch Caller ID Report.
5. Touch Print to begin printing.
View the Call History
You can view a list of all the calls placed from the printer.
NOTE: You cannot print the call history.
To view the call history
1. From the printer control panel display, touch Fax.
2. Touch Send Now.
100 Chapter 8 Fax ENWW
3. Touch (Phone Book).
4. Touch Call History.
ENWW Use reports 101
Additional fax setup
After completing all the steps in the Getting Started Guide, use the instructions in this section to complete
your fax setup. Keep your Getting Started Guide for later use.
In this section, you learn how to set up the printer so that faxing works successfully with equipment and
services you might already have on the same phone line.
TIP: You can also use the Fax Setup Wizard (Windows) to help you quickly set up some important fax
settings such as the answer mode and fax header information. You can access these tools through the HP
printer software. After you run these tools, follow the procedures in this section to complete your fax setup.
This section contains the following topics:
●Set up faxing (parallel phone systems)
●Test fax setup
Set up faxing (parallel phone systems)
Before you begin setting up the printer for faxing, determine which kind of phone system your country/region
uses. The instructions for fax setup dier depending on whether you have a serial- or parallel-type phone
system:
●If you do not see your country/region listed in the table, you probably have a serial-type phone system.
In a serial-type phone system, the connector type on your shared telephone equipment (modems,
phones, and answering machines) does not allow a physical connection to the port labeled on the
back of the printer. Instead, all equipment must be connected at the telephone wall jack.
NOTE: You might need to connect the phone cord to your country/region adapter.
●If your country/region is listed in the table, you probably have a parallel-type telephone system. In
a parallel-type phone system, you are able to connect shared telephone equipment to the phone line by
using the port labeled on the back of the printer.
NOTE: If you have a parallel-type phone system, HP recommends you connect a 2-wire phone cord to
the telephone wall jack.
Countries/regions with a parallel-type phone system
Argentina Australia Brazil
Canada Chile China
Colombia Greece India
Indonesia Ireland Japan
Korea Latin America Malaysia
Mexico Philippines Poland
Portugal Russia Saudi Arabia
Singapore Spain Taiwan
Thailand USA Venezuela
Vietnam
102 Chapter 8 Fax ENWW
If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone
company.
This section contains the following topics:
●Select the correct fax setup for your home or oice
●Case A: Separate fax line (no voice calls received)
●Case B: Set up the printer with DSL
●Case C: Set up the printer with a PBX phone system or an ISDN line
●Case D: Fax with a distinctive ring service on the same line
●Case E: Shared voice/fax line
●Case F: Shared voice/fax line with voice mail
●Case G: Fax line shared with computer modem (no voice calls received)
●Case H: Shared voice/fax line with computer modem
●Case I: Shared voice/fax line with answering machine
●Case J: Shared voice/fax line with computer modem and answering machine
●Case K: Shared voice/fax line with computer dial-up modem and voice mail
Select the correct fax setup for your home or oice
To fax successfully, you need to know what types of equipment and services (if any) share the same phone
line with the printer. This is important because you might need to connect some of your existing oice
equipment directly to the printer, and you might also need to change some fax settings before you can fax
successfully.
1. Determine if your telephone system is serial or parallel.
For more information, see Set up faxing (parallel phone systems).
a. Serial-type telephone system.
b. Parallel-type telephone system—Go to step 2.
2. Select the combination of equipment and services sharing your fax line.
●DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called
ADSL in your country/region.)
●PBX: A private branch exchange (PBX) phone system.
●ISDN: An integrated services digital network (ISDN) system.
●Distinctive ring service: A distinctive ring service through your telephone company provides
multiple telephone numbers with dierent ring patterns.
●Voice calls: Voice calls are received at the same phone number you use for fax calls on the printer.
●Computer dial-up modem: A computer dial-up modem is on the same phone line as the printer. If
you answer Yes to any of the following questions, you are using a computer dial-up modem:
ENWW Additional fax setup 103
–Do you send and receive faxes directly to and from your computer software applications
through a dial-up connection?
–Do you send and receive email messages on your computer through a dial-up connection?
–Do you access the Internet from your computer through a dial-up connection?
●Answering machine: An answering machine that answers voice calls at the same phone number
you use for fax calls on the printer.
●Voice mail service: A voice mail subscription through your telephone company at the same number
you use for fax calls on the printer.
3. From the following table, select the combination of equipment and services applicable to your home or
oice setting. Then look up the recommended fax setup. Step-by-step instructions are included for each
case in the sections that follow.
NOTE: If your home or oice setup is not described in this section, set up the printer as you would a regular
analog phone. Connect one end of the phone cord to your telephone wall and the other end to the port
labeled on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
Other equipment or services sharing your fax line Recommended fax setup
DSL PBX Distinctive
ring service
Voice
calls
Computer dial-
up modem
Answering
machine
Voice mail
service
Case A: Separate fax line (no
voice calls received)
Case B: Set up the printer with
DSL
Case C: Set up the printer with
a PBX phone system or an
ISDN line
Case D: Fax with a distinctive
ring service on the same line
Case E: Shared voice/fax line
Case F: Shared voice/fax line
with voice mail
Case G: Fax line shared with
computer modem (no voice
calls received)
Case H: Shared voice/fax line
with computer modem
Case I: Shared voice/fax line
with answering machine
Case J: Shared voice/fax line
with computer modem and
answering machine
Case K: Shared voice/fax line
with computer dial-up modem
and voice mail
104 Chapter 8 Fax ENWW
Case A: Separate fax line (no voice calls received)
If you have a separate phone line on which you receive no voice calls, and you have no other equipment
connected on this phone line, set up the printer as described in this section.
Figure 8-1 Back view of the printer
1 Telephone wall jack.
2Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with a separate fax line
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Turn on the Auto Answer setting.
3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
4. Run a fax test.
When the phone rings, the printer answers automatically after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
Case B: Set up the printer with DSL
If you have a DSL service through your telephone company, and do not connect any equipment to the printer,
use the instructions in this section to connect a DSL lter between the telephone wall jack and the printer. The
DSL lter removes the digital signal that can interfere with the printer, so the printer can communicate
correctly with the phone line. (DSL might be called ADSL in your country/region.)
ENWW Additional fax setup 105
NOTE: If you have a DSL line and you do not connect the DSL lter, you cannot send and receive faxes with
the printer.
Figure 8-2 Back view of the printer
1 Telephone wall jack.
2 DSL (or ADSL) lter and cord supplied by your DSL provider.
3Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with DSL
1. Obtain a DSL lter from your DSL provider.
2. Connect one end of the phone cord to the DSL lter, and then connect the other end to the port labeled
on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
If you do not use the supplied cord to connect from the DSL lter to the printer, you might not be able to
fax successfully. This special phone cord is dierent from the phone cords you might already have in
your home or oice.
You might need to obtain additional phone cords for this setup.
3. Connect an additional phone cord from the DSL lter to the telephone wall jack.
4. Run a fax test.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
106 Chapter 8 Fax ENWW
Case C: Set up the printer with a PBX phone system or an ISDN line
If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the
following:
●If you are using either a PBX or an ISDN converter/terminal adaptor, connect the printer to the port that
is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct
switch type for your country/region, if possible.
NOTE: Some ISDN systems allow you to congure the ports for specic phone equipment. For
example, you might have assigned one port for telephone and Group 3 fax and another port for multiple
purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using
the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.
●If you are using a PBX phone system, set the call waiting tone to "o."
NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by default. The call
waiting tone interferes with any fax transmission, and you cannot send or receive faxes with the printer.
Refer to the documentation that came with your PBX phone system for instructions on how to turn o
the call-waiting tone.
●If you are using a PBX phone system, dial the number for an outside line before dialing the fax number.
●You might need to connect the phone cord to your country/region adapter.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case D: Fax with a distinctive ring service on the same line
If you subscribe to a distinctive ring service (through your telephone company) that allows you to have
multiple phone numbers on one phone line, each with a dierent ring pattern, set up the printer as described
in this section.
Figure 8-3 Back view of the printer
ENWW Additional fax setup 107
1 Telephone wall jack.
2Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with a distinctive ring service
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Turn on the Auto Answer setting.
3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your
fax number.
NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to
match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax
calls or it might not answer at all.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive
ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based
on this call, automatically determines the distinctive ring pattern assigned by your telephone company
to fax calls. For more information, see Change the answer ring pattern for distinctive ring.
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
5. Run a fax test.
The printer automatically answers incoming calls that have the ring pattern you selected (Distinctive Ring
setting) after the number of rings you selected (Rings to Answer setting). The printer begins emitting fax
reception tones to the sending fax machine and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case E: Shared voice/fax line
If you receive both voice calls and fax calls at the same phone number, and you have no other oice
equipment (or voice mail) on this phone line, set up the printer as described in this section.
108 Chapter 8 Fax ENWW
Figure 8-4 Back view of the printer
1 Telephone wall jack.
2Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
3 Telephone (optional).
To set up the printer with a shared voice/fax line
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Do one of the following:
●If you have a parallel-type phone system, remove the white plug from the port labeled on the
back of the printer, and then connect a phone to this port.
●If you have a serial-type phone system, you might plug your phone directly on top of the printer
cable which has a wall plug attached to it.
3. Now you need to decide how you want the printer to answer calls, automatically or manually:
●If you set up the printer to answer calls automatically, it answers all incoming calls and receives
faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call
is a voice call, you need to answer it before the printer answers the call. To set up the printer to
answer calls automatically, turn on the Auto Answer setting.
●If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls
manually, turn o the Auto Answer setting.
4. Run a fax test.
ENWW Additional fax setup 109
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine,
you need to answer the fax call manually.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case F: Shared voice/fax line with voice mail
If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail
service through your telephone company, set up the printer as described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number
you use for fax calls. You must receive faxes manually; this means you must be available to respond in person
to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Figure 8-5 Back view of the printer
1 Telephone wall jack.
2Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with voice mail
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Turn o the Auto Answer setting.
3. Run a fax test.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must
initiate the manual fax before voicemail picks up the line.
110 Chapter 8 Fax ENWW
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case G: Fax line shared with computer modem (no voice calls received)
If you have a fax line on which you receive no voice calls, and you also have a computer modem connected on
this line, set up the printer as described in this section.
NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the
printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the
printer for faxing while you are using your computer dial-up modem to send an email or access the Internet.
●Set up the printer with a computer dial-up modem
●Set up the printer with a computer DSL/ADSL modem
Set up the printer with a computer dial-up modem
If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these
directions for setting up the printer.
Figure 8-6 Back view of the printer
1 Telephone wall jack.
2Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
3 Computer with modem.
ENWW Additional fax setup 111
To set up the printer with a computer dial-up modem
1. Remove the white plug from the port labeled on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to
a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled
on the back of the printer.
3. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
4. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
5. Turn on the Auto Answer setting.
6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
7. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Set up the printer with a computer DSL/ADSL modem
If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax.
112 Chapter 8 Fax ENWW
1 Telephone wall jack.
2 Parallel splitter.
3 DSL/ADSL lter.
Connect one end of the phone cord to the port labeled on the back of the printer. Connect the
other end of the cord to the DSL/ADSL lter.
You might need to connect the phone cord to your country/region adapter.
4 Computer.
5 Computer DSL/ADSL modem.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure 8-7 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL lter from your DSL provider.
2. Connect one end of the phone cord to the DSL lter, and then connect the other end to the port labeled
on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. Connect the DSL lter to the parallel splitter.
4. Connect the DSL modem to the parallel splitter.
5. Connect the parallel splitter to the wall jack.
6. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case H: Shared voice/fax line with computer modem
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
●Shared voice/fax with computer dial-up modem
●Shared voice/fax with computer DSL/ADSL modem
ENWW Additional fax setup 113
Shared voice/fax with computer dial-up modem
If you use your phone line for both fax and telephone calls, use these instructions to set up your fax.
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a
coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure 8-8 Example of a parallel splitter
Figure 8-9 Back view of the printer
1 Telephone wall jack.
2 Parallel splitter.
3Use a minimum 26 AWG phone cord to connect to the port on the printer.
4 Computer with modem.
5 Telephone.
114 Chapter 8 Fax ENWW
To set up the printer on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled
on the back of the printer.
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
5. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
6. Now you need to decide how you want the printer to answer calls, automatically or manually:
●If you set up the printer to answer calls automatically, it answers all incoming calls and receives
faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call
is a voice call, you need to answer it before the printer answers the call. To set up the printer to
answer calls automatically, turn on the Auto Answer setting.
●If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls
manually, turn o the Auto Answer setting.
7. Run a fax test.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine,
you need to answer the fax call manually.
If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions to set up
your fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Shared voice/fax with computer DSL/ADSL modem
Use these instructions if your computer has a DSL/ADSL modem
ENWW Additional fax setup 115
1 Telephone wall jack.
2 Parallel splitter.
3 DSL/ADSL lter.
4Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
5 DSL/ADSL modem.
6 Computer.
7 Telephone.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure 8-10 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL lter from your DSL provider.
116 Chapter 8 Fax ENWW
NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL service
need to be connected to additional DSL lters to avoid noise when making voice calls.
2. Connect one end of the phone cord to the DSL lter, and then connect the other end to the port labeled
on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. If you have a parallel-type phone system, remove the white plug from the port labeled on the back of
the printer, and then connect a phone to this port.
4. Connect the DSL lter to the parallel splitter.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case I: Shared voice/fax line with answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have an answering
machine that answers voice calls at this phone number, set up the printer as described in this section.
Figure 8-11 Back view of the printer
1 Telephone wall jack.
2Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
ENWW Additional fax setup 117
3 Answering machine.
4 Telephone (optional).
To set up the printer with a shared voice/fax line with answering machine
1. Remove the white plug from the port labeled on the back of the printer.
2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled on
the back of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending
fax machine might be recorded on your answering machine, and you might not receive faxes with the
printer.
3. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to
connect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can purchase and
use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to
the printer. You can use standard phone cords for these connections.
5. Turn on the Auto Answer setting.
6. Set your answering machine to answer after a low number of rings.
7. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your
printer. (The maximum number of rings varies by country/region.)
8. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case J: Shared voice/fax line with computer modem and answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem
and answering machine connected on this phone line, set up the printer as described in this section.
NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use both your
modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are
using your computer dial-up modem to send an email or access the Internet.
●Shared voice/fax line with computer dial-up modem and answering machine
●Shared voice/fax line with computer DSL/ADSL modem and answering machine
118 Chapter 8 Fax ENWW
Shared voice/fax line with computer dial-up modem and answering machine
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a
coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure 8-12 Example of a parallel splitter
Figure 8-13 Back view of the printer
1 Telephone wall jack.
2 "IN" phone port on your computer.
3 "OUT" phone port on your computer.
4 Telephone (optional).
5 Answering machine.
6 Computer with modem.
7Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
ENWW Additional fax setup 119
To set up the printer on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled
on the back of the printer.
3. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled "OUT"
on the back of the computer (the computer dial-up modem).
4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to
connect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can purchase and
use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to
the printer. You can use standard phone cords for these connections.
6. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
7. Turn on the Auto Answer setting.
8. Set your answering machine to answer after a low number of rings.
9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the
product. (The maximum number of rings varies by country/region.)
10. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
120 Chapter 8 Fax ENWW
Shared voice/fax line with computer DSL/ADSL modem and answering machine
1 Telephone wall jack.
2 Parallel splitter.
3 DSL/ADSL lter.
4Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
5 DSL/ADSL modem.
6 Computer.
7 Answering machine.
8 Telephone (optional).
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure 8-14 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL/ADSL lter from your DSL/ADSL provider.
ENWW Additional fax setup 121
NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL/ADSL
service need to be connected to additional DSL/ADSL lters, to avoid noise when making voice calls.
2. Connect one end of the phone cord to the DSL/ADSL lter, and then connect the other end to the port
labeled on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. Connect the DSL/ADSL lter to the splitter.
4. Unplug the answering machine from the telephone wall jack, and connect it to the port labeled on the
back of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending
fax machine might be recorded on your answering machine, and you might not receive faxes with the
printer.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Set your answering machine to answer after a low number of rings.
8. Change your Rings to Answer setting on the printer to the maximum number of rings supported by the
printer.
NOTE: The maximum number of rings varies by country/region.
9. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
play your recorded greeting. The printer monitors the call during this time, “listening” for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions
to set up your fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case K: Shared voice/fax line with computer dial-up modem and voice mail
If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the
same phone line, and subscribe to a voice mail service through your telephone company, set up the printer as
described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number
you use for fax calls. You must receive faxes manually; this means you must be available to respond in person
to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem
and the printer simultaneously. For example, you cannot use the printer for faxing if you are using your
computer dial-up modem to send an email or access the Internet.
122 Chapter 8 Fax ENWW
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
●If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler),
as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on
the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure 8-15 Example of a parallel splitter
●If your computer has two phone ports, set up the printer as follows:
Figure 8-16 Back view of the printer
1 Telephone wall jack.
2Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
3 Computer with modem.
4 Telephone.
To set up the printer on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled
on the back of the printer.
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
ENWW Additional fax setup 123
4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
5. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
6. Turn o the Auto Answer setting.
7. Run a fax test.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Test fax setup
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
Perform this test after you have completed setting up the printer for faxing. The test does the following:
●Tests the fax hardware
●Veries the correct type of phone cord is connected to the printer
●Checks that the phone cord is plugged into the correct port
●Checks for a dial tone
●Checks for an active phone line
●Tests the status of your phone line connection
The printer prints a report with the results of the test. If the test fails, review the report for information on
how to x the problem and rerun the test.
To test fax setup via the printer control panel
1. Set up the printer for faxing according to your particular home or oice setup instructions.
2. Make sure the cartridges are installed, and that full-size paper is loaded in the input tray before starting
the test.
3. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch
(Setup).
4. Touch Fax Setup.
5. Touch Tools, and then touch Run Fax Test.
The printer displays the status of the test on the display and prints a report.
6. Review the report.
124 Chapter 8 Fax ENWW
●If the test passes and you are still having problems faxing, check the fax settings listed in the
report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.
●If the test fails, review the report for more information on how to x any problems found.
ENWW Additional fax setup 125
9 HP Digital Solutions (Windows 7)
The printer includes a collection of digital solutions that can help you simplify and streamline your work.
These digital solutions include the following:
●HP Digital Filing (including Scan to Network Folder and Scan to Email)
●HP Digital Fax (including Fax to Network Folder and Fax to Email)
This section contains the following topics:
●What are HP Digital Solutions?
●Requirements
●Set up HP Digital Solutions
●Use the HP Digital Solutions
126 Chapter 9 HP Digital Solutions (Windows 7) ENWW
What are HP Digital Solutions?
HP Digital Solutions are a set of tools provided with this printer that can help improve your oice productivity.
This section contains the following topics:
●HP Digital Filing
●HP Digital Fax
HP Digital Filing
HP Digital Filing provides robust, general-oice scanning—as well as basic, versatile, document-
management capabilities—for multiple users over a network. With HP Digital Filing, you can simply walk up
to the printer, select the options on the printer control panel, and either scan documents directly to computer
folders on your network or quickly share them with business partners as email attachments—and all without
using additional scanning software.
Scanned documents can be sent to a shared network folder for personal or group access or to one or more
email addresses for quick sharing. In addition, you can congure specic scan settings for each scan
destination, allowing you to make sure that the best settings are being used for each specic task.
HP Digital Fax
With HP Digital Fax, you can save incoming, black-and-white faxes to a computer folder on your network for
easy sharing and storage, or you can forward faxes through email—allowing you to receive important faxes
from anywhere while working away from the oice.
In addition, you can turn o fax printing altogether — saving money on paper and ink, as well as helping to
reduce paper consumption and waste.
ENWW What are HP Digital Solutions? 127
Requirements
Before you set up the HP Digital Solutions, make sure you have the following:
For all HP Digital Solutions
●A network connection
Connect the printer using either a wireless connection or an Ethernet cable.
NOTE: If the printer is connected using a USB cable, you scan documents to a computer or attach scans
to an email message using the HP software. For more information, see Scan using HP printer software
(Windows 7) . You can receive faxes to your computer using HP Digital Fax. For more information, see
Receive faxes using HP Digital Fax.
●The HP software
HP recommends that you set up HP Digital Solutions using the HP software.
TIP: If you would like to set up HP Digital Solutions without installing the HP software, you can use the
printer’s embedded web server.
For Scan to Network Folder, Fax to Network Folder
●An active network connection. You must be connected to the network.
●An existing Windows (SMB) shared folder
For information about nding the computer name, see the documentation for your operating system.
●The network address for the folder
On computer running Windows, network addresses are usually written in this format: \\mypc
\sharedfolder
●The name of the computer where the folder is located
For information about nding the computer name, see the documentation for your operating system.
●Appropriate privileges on the shared folder
You must have write access to the folder.
●A username and password for the shared folder (if necessary)
For example, the Windows or Mac username and password used to log onto the network.
NOTE: HP Digital Filing does not support Active Directory.
For Scan to Email, Fax to Email
●A valid email address
●Outgoing SMTP server information
●An active Internet connection
If you are setting up Scan to Email or Fax to Email on a computer running Windows, the setup wizard can
automatically detect the email settings for the following email applications:
128 Chapter 9 HP Digital Solutions (Windows 7) ENWW
●Microsoft Outlook 2007–2016 (Windows 7, Windows 8/8.1, and Windows 10)
However, if your email application is not listed above, you can still set up and use Scan to Email and Fax to
Email if your email application meets the requirements listed in this section.
ENWW Requirements 129
Set up HP Digital Solutions
You can set up HP Digital Solutions using software wizards that you can open from the HP printer software
(Windows).
TIP: You can also use the printer's embedded web server (EWS) to set up the HP Digital Solutions. For more
information about using the EWS, see Embedded web server.
NOTE: If you are using the printer in an IPv6-only network environment, you must set up the digital
solutions using the EWS.
This section contains the following topics:
●Set up HP Digital Filing
●Set up HP Digital Fax
Set up HP Digital Filing
To set up HP Digital Filing, follow the appropriate instructions.
NOTE: You can also use these steps to change settings in the future.
This section contains the following topics:
●Set up Scan to Network Folder
●Set up Scan to Email
Set up Scan to Network Folder
You can congure up to 10 destination folders for each printer.
NOTE: To use Scan to Network Folder, you must have created and congured the folder you are using on a
computer connected to the network. You cannot create a folder from the printer's control panel. Also, make
sure the folder preferences are set to provide read and write access. For more information about creating
folders on the network and setting folder preferences, see the documentation for your operating system.
After you nish setting up Scan to Network Folder, the HP software automatically saves the congurations to
the printer.
To set up Scan to Network Folder from the printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Scan under Print, Scan & Fax, and then click Scan to Network Folder Wizard.
NOTE: If the Scan to Network Folder Wizard option is not available, use embedded web server (EWS)
to set up Scan to Network Folder.
3. Follow the onscreen instructions.
NOTE: After you have created destination folders, you can use the printer’s embedded web server (EWS) to
customize the scan settings for these folders. On the last screen of the Scan to Network Folder Wizard, make
sure the Launch embedded web server when nished check box is selected. When you click Finish, the EWS
is displayed in your computer’s default web browser. For more information about EWS, see Embedded web
server.
130 Chapter 9 HP Digital Solutions (Windows 7) ENWW
To set up Scan to Network Folder from embedded web server (EWS)
1. Open the embedded web server (EWS). For more information, see Open the embedded web server.
2. On the Home tab, click Scan to Network Folder.
3. Click , and then follow the onscreen instructions.
NOTE: You can customize the scan settings for each destination folder.
4. After you have entered the required information about the network folder, click Save and Test to make
sure the link to the network folder is working correctly. The entry is added to the Network Folder
Proles table.
Set up Scan to Email
You can use the printer to scan documents and send them to one or more email addresses as attachments—
without additional scanning software. You do not need to scan les from your computer and attach them to
email messages.
Set the Outgoing Email Proles
Congure the email address that will appear in the FROM portion of the email message sent by the printer.
You can add up to 10 Outgoing Email Proles. You can use the HP software installed on your computer to
create these proles.
Add email addresses to the Address Book
Manage the list of people to whom you can send email messages from the printer. You can add up to 15 email
addresses with their corresponding contact names. You can also create email groups. To add email addresses,
you can use the printer’s embedded web server (EWS) or the printer’s control panel.
Congure other email options
You can congure default SUBJECT and body text that is included in all email messages sent from the printer.
To congure these options, you can use the printer’s EWS or the printer’s control panel.
Step 1: Set up the outgoing email proles
To set up the outgoing email prole used by the printer, complete the following steps for your operating
system.
To set up the outgoing email prole from the printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Print, Scan & Fax, and then click Scan.
3. Click Scan to E-mail Wizard.
NOTE: If the Scan to E-mail Wizard option is not available, use embedded web server (EWS) to set up
the outgoing email proles.
4. Click New, and then follow the onscreen instructions.
ENWW Set up HP Digital Solutions 131
NOTE: After you have set the Outgoing Email Prole, you can use the printer’s embedded web server (EWS)
to add more Outgoing Email Proles, add email addresses to the Address Book, and congure other email
options. To open the EWS automatically, select the Launch embedded web server when nished checkbox on
the last screen of the Scan to Email Wizard. When you click Finish, the EWS is displayed in your computer’s
default web browser. For more information about EWS, see Embedded web server.
To set up the outgoing email prole from embedded web server (EWS)
1. Open the embedded web server (EWS). For more information, see Embedded web server.
2. On the Home tab, click Scan to Email.
3. Click , and then follow the onscreen instructions.
4. After you have entered the required information about the outgoing email settings, click Save and Test
to make sure the outgoing email is working correctly. The entry is added to the Outgoing Email Proles
table.
Step 2: Add email addresses to the Address Book
1. Open the embedded web server (EWS). For more information, see Embedded web server.
2. On the Scan tab, click Address Book, and then click Contacts.
3. Click to add a single email address.
-Or-
Click to create an email distribution list.
NOTE: Before you can create an email distribution list, you must have already added at least one email
address to the Address Book.
4. Follow the onscreen instructions. The entry is added to the Contacts Stored on the Printer table.
NOTE: Contact names appear on the printer’s control panel display and in your email application.
Step 3: Congure other email options
To congure other email options (such as conguring default SUBJECT and body text that is included in all
email messages sent from the printer, as well as scan settings used when sending email from the printer),
complete the following steps:
1. Open the embedded web server (EWS). For more information, see Embedded web server.
2. On the Scan tab, click Scan to Email, and then click Email Options.
3. Change any settings, and then click Apply.
Set up HP Digital Fax
With HP Digital Fax, the printer automatically receives faxes and saves them directly to a network folder (Fax
to Network Folder) or forwards them as email attachments (Fax to Email).
NOTE: You can congure HP Digital Fax to use either Fax to Network Folder or to use Fax to Email. You
cannot use both at the same time.
132 Chapter 9 HP Digital Solutions (Windows 7) ENWW
Received faxes are saved as TIFF (Tagged Image File Format) or PDF les.
NOTE: HP Digital Fax supports receiving black-and-white faxes only. Color faxes are printed instead of being
saved.
To set up HP Digital Fax from the printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Print, Scan & Fax, and then click Fax.
3. Click Digital Fax Setup Wizard.
4. Follow the onscreen instructions.
NOTE: After you have set up HP Digital Fax, you can use the printer’s embedded web server (EWS) to edit HP
Digital Fax settings. To open the EWS automatically, select the Launch embedded web server when nished
checkbox on the last screen of the Digital Fax Setup Wizard. When you click Finish, the EWS is displayed in
your computer’s default web browser. For more information about the EWS, see Embedded web server.
To set up HP Digital Fax from Embedded web server (EWS)
1. Open the embedded web server (EWS). For more information, see Embedded web server.
2. On the Home tab, click HP Digital Fax.
3. Click Set up from either Digital Fax to Network Folder Status or Digital Fax to Email Status, and then
follow the onscreen instructions.
4. After you have entered the required information, click Save and Test to make sure the conguration is
working correctly.
ENWW Set up HP Digital Solutions 133
Use the HP Digital Solutions
To use the HP Digital Solutions available with the printer, follow the appropriate instructions.
Use HP Scan to Network Folder
1. Load your original print-side down on the scanner glass or print-side up in the document feeder. For
more information, see Load an original on the scanner glass or Load an original in the document feeder.
2. Touch Scan, and then touch Network Folder.
3. On the control panel display, select the name that corresponds to the folder you want to use.
4. If prompted, enter the PIN.
5. Change any scan settings, and then touch Send.
NOTE: The connection might take some time, depending on network traic and connection speed.
Use Scan to Email
To scan a document or photo to email from the control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From Home screen, touch Scan, and then touch Email.
3. Conrm the email account that you want to use, and touch Send.
If you want to change email account, touch , select the email account you want to use, and then touch
Send.
4. Enter recipient's email address in the To eld.
Or touch , select the email account you want to send to, and then touch Send.
5. Enter email subject in the Subject eld.
6. Touch if you want to preview scanned photo or document.
Touch to change settings.
7. Touch Send.
8. Touch Finish when the scan completes. Or touch Add Page to add another page.
NOTE: The connection might take some time, depending on network traic and connection speed.
Use HP Digital Fax
After you set up HP Digital Fax, any black-and-white faxes that you receive print, by default, and then are
saved to the designated destination—either the network folder or email address that you have specied.
134 Chapter 9 HP Digital Solutions (Windows 7) ENWW
●If you are using Fax to Network Folder, this process happens in the background. HP Digital Fax does not
notify you when faxes are saved to the network folder.
●If you are using Fax to Email and if your email application is set to notify you when new email messages
arrive in your inbox, you can see when new faxes arrive.
ENWW Use the HP Digital Solutions 135
10 Manage cartridges
To ensure the best print quality from the printer, you need to perform some simple maintenance procedures.
TIP: If you have problems copying documents, see Printing issues.
●Information on cartridges and the printhead
●Some color ink is used even when printing with black cartridge only
●Check the estimated ink levels
●Replace the cartridges
●Order cartridges
●Store printing supplies
●Anonymous usage information storage
●Cartridge warranty information
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Information on cartridges and the printhead
The following tips help maintain HP cartridges and ensure consistent print quality.
●The instructions in this guide are for replacing cartridges, and are not intended for rst time installation.
●Keep all cartridges in the original sealed packages until they are needed.
●Be sure to turn o the printer properly. For more information, see Turn the printer o .
●Store cartridges at room temperature (15-35° C or 59-95° F).
●Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.
●Handle cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary
printing problems.
●If you are transporting the printer, do the following to prevent ink leaking from the printer or other
damage from occurring to the printer:
–Make sure you turn o the printer by pressing (the Power button). Wait until all sounds of
internal motion stop before unplugging the printer.
–Make sure you leave the cartridges installed.
–The printer must be transported sitting at; it should not be placed on its side, back, front, or top.
●This printer is not designed to use continuous ink systems. To resume printing, remove continuous ink
system and install original HP (or compatible) cartridges.
●This printer is designed for ink cartridges to be used until they are empty. Relling cartridges prior to
depletion might cause your printer to fail. If this happens, insert a new cartridge (either genuine HP or
compatible) to continue printing.
●If you have an HP+ printer, you must use Original HP cartridges. If non-Original HP or relled cartridges
are installed, the printer will not be able to print.
CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality
issues and possible extra ink usage or damage to the ink system. Never turn o the printer when cartridges
are missing.
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Some color ink is used even when printing with black cartridge
only
Ink is used in a number of ways throughout the inkjet printing process. In general, ink in a cartridge is used for
printing documents, photographs and other such materials. Some ink, however, must be used to maintain the
health of the printhead; some ink is residual; and some ink evaporates. For more information on ink usage,
visit www.hp.com/go/learnaboutsupplies and click HP Ink. (You might need to select your country/region
using the Select Country button on the page.)
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Check the estimated ink levels
You can check the estimated ink levels from the printer software or from the printer control panel.
To check the estimated ink levels from the printer control panel
▲From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Ink) to check the estimated ink levels.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-
ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have
to replace the cartridges until prompted to do so.
NOTE: If you have installed a relled or remanufactured cartridge, or a cartridge that has been used in
another printer, the ink level indicator might be inaccurate or unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of dierent ways, including in the
initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which
keeps print nozzles clear and ink owing smoothly. In addition, some residual ink is left in the cartridge after
it is used. For more information, see www.hp.com/go/inkusage.
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Replace the cartridges
NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program.
If you do not already have replacement cartridges for the printer, see Order cartridges.
NOTE: At this time, some portions of the HP web site are available in English only.
NOTE: Not all cartridges are available in all countries/regions.
CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality
issues and possible extra ink usage or damage to the ink system. Never turn o the printer when cartridges
are missing.
To replace the cartridges
1. Make sure the printer is turned on.
2. Open the front door.
3. Open the cartridge access door.
NOTE: Wait until the print carriage stops moving before proceeding.
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4. Press the front of the cartridge to release it, and then remove it from the slot.
5. Remove the new cartridge from its packaging.
6. Using the color-coded letters for help, slide the cartridge into the empty slot until it is securely installed
in the slot.
Make sure that the color-coded letter on the cartridge matches that on the slot.
7. Repeat steps 3 through 5 for each cartridge you are replacing.
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8. Close the cartridge access door.
9. Close the front door.
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Order cartridges
To order cartridges, go to www.hp.com. (At this time, some portions of the HP website are available in English
only.) Ordering cartridges online is not supported in all countries/regions. However, many countries have
information on ordering by telephone, locating a local store and printing a shopping list. In addition, you can
visit the www.hp.com/buy/supplies page to obtain information about purchasing HP products in your country.
Use only the replacement cartridges that have the same cartridge number as the cartridge you are replacing.
You can nd the cartridge number in the following places:
●In the embedded web server, click the Tools tab, and then click Cartridge Level Gauge under Product
Information. For more information, see Embedded web server.
●On the printer status report (see Understand printer reports).
●On the label of the cartridge you are replacing.
●On a sticker inside the printer. Open the cartridge access door to locate the sticker.
NOTE: The Setup cartridge that comes with the printer is not available for separate purchase.
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Anonymous usage information storage
The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In
addition, this memory chip stores a limited set of anonymous information about the usage of the printer,
which might include: the number of pages printed using the cartridge, the page coverage, frequency of
printing, and the printing modes used.
This information helps HP design future printers to meet our customers' printing needs. The data collected
from the cartridge memory chip does not contain information that can be used to identify a customer or user
of the cartridge or their printer.
HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling
program (HP Planet Partners: www.hp.com/recycle). The memory chips from this sampling are read and
studied in order to improve future HP printers. HP partners who assist in recycling this cartridge might have
access to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information on the memory
chip. If you prefer to not allow access to this information, you can render the chip inoperable. However, after
you render the memory chip inoperable, the cartridge cannot be used in an HP printer.
If you are concerned about providing this anonymous information, you can make this information inaccessible
by turning o the memory chip's ability to collect the printer's usage information.
To disable the usage information function
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Setup).
2. Touch Preferences, and then touch Store Anonymous Usage Information to turn it o.
NOTE: To turn the usage information function on, restore the factory defaults. For more information about
how to restore the defaults, see Restore original factory defaults and settings.
NOTE: You can continue to use the cartridge in the HP printer if you turn o the memory chip's ability to
collect the printer's usage information.
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Cartridge warranty information
The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This
warranty does not cover HP ink cartridges that have been relled, remanufactured, refurbished, misused, or
tampered with.
During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of
warranty date has not been reached. The end of warranty date, in YYYY/MM format, may be found on the
cartridge as indicated:
For more information about the supplies limited warranty, visit www.hp.com/go/learnaboutsupplies and
navigate to the warranty section of the site.
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11 Solve a problem
The information in this section suggests solutions to common problems. If your printer is not operating
correctly and these suggestions did not solve your problem, try using one of the support services listed in HP
support to obtain assistance.
●Get help from the HP Smart app
●Get help from the printer control panel
●Get help in this guide
●Understand printer reports
●Solve Web Services problems
●Maintain the printer
●Restore original factory defaults and settings
●HP support
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Get help from the HP Smart app
The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and
options to contact support for additional assistance.
Get help from the printer control panel
You can use the printer’s help topics to learn more about the printer, and some help topics include animations
that guide you through procedures, such as loading papers.
To access the Help menu from the Home screen or contextual help for a screen, touch on the printer control
panel.
Get help in this guide
This section contains the following topics:
●Jams and paper-feed issues
●Printing issues
●Copy and scan issues
●Fax issues
●Network and connection issues
●Printer hardware issues
Jams and paper-feed issues
What do you want to do?
●Clear a paper jam
●Clear a print carriage jam
●Learn how to avoid paper jams
●Solve paper-feed problems
Clear a paper jam
Paper jams can occur in several locations inside the printer.
CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible.
To clear a paper jam from input tray
1. Press and hold the two buttons on both sides of the output tray to move out the output tray from the
printer.
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2. Remove the input tray by pulling it all the way out of the printer.
3. Check the input tray area underneath the printer. Removed the jammed paper.
4. Insert the input tray back until it snaps into place.
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5. Insert the output tray back into the printer.
To clear a paper jam from print zone
1. Open the front door.
2. Open the cartridge access door.
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3. If the print carriage is not obstructed, move the print carriage to the far left of the printer and remove
the jammed paper.
4. If need, move the carriage to the far right of the printer, and remove any jammed or torn pieces of paper.
5. Lift the handle of the paper path cover and remove the cover.
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6. Locate any jammed paper inside the printer, grasp it with both hands and pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels
for torn pieces of paper that might be remaining inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.
7. Reinsert the paper path cover until it snaps into place.
8. Close the cartridge access door.
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9. Close the front door.
To clear a paper jam from the document feeder
1. Lift the cover of the document feeder.
2. Pull any jammed paper out of the rollers.
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3. Lift the document feeder tab from the side.
4. Pull any jammed paper out under the rollers.
5. Close the document feeder tab.
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6. Close the cover of the document feeder until it snaps into space.
7. Lift up the document feeder tray.
8. Remove any jammed paper under the tray.
9. Put down the document feeder tray.
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Clear a print carriage jam
Remove any objects, such as paper, that are blocking the print carriage.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing
jammed paper from inside the printer.
Learn how to avoid paper jams
To help avoid paper jams, follow these guidelines.
●Remove printed papers from the output tray frequently.
●Make sure that you are printing with paper that is not wrinkled, folded, or damaged.
●Prevent curled or wrinkled paper by storing all unused paper at in a resealable bag.
●Do not use paper that is too thick or too thin for the printer.
●Make sure that the trays are loaded correctly and are not too full. For more information, see Load paper.
●Ensure that paper loaded in the input tray lays at and the edges are not bent or torn.
●Do not place too much paper in the document feeder tray. For information on the maximum number of
sheets allowed in the document feeder, see Specications.
●Do not mix dierent paper types and paper sizes in the input tray; the entire stack of paper in the input
tray must be the same size and type.
●Adjust the paper-width guides in the input tray to t snugly against all paper. Make sure the paper-width
guides do not bend the paper in the input tray.
●Adjust the paper-length guide in the input tray to t snugly against all paper. Make sure the paper-
length guide does not bend the paper in the input tray.
●Do not force paper too far inside the input tray.
●If you are printing on both sides of a page, do not print highly saturated images on light weight paper.
●Use paper types that are recommended for the printer.
●If the printer is about to run out of paper, allow the printer to run out of paper rst, and then add paper.
Do not load paper when the printer is printing.
●When removing the input tray, it is recommended to remove the tray completely from the printer to
make sure no paper is stuck at the rear of the tray. You might need to check the opening in the printer
where the tray was, and reach into the gap to remove any paper.
Solve paper-feed problems
What kind of problem are you having?
●Paper is not picked up from a tray
–Make sure paper is loaded in the tray. For more information, see Load paper. Fan the paper before
loading.
–Make sure the paper-width guides are set to the correct markings in the tray for the paper size you
are loading. Also make sure the paper guides are snug, but not tight, against the stack.
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–Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the
input tray, and does not exceed the stack height indicated by one or more label on the side or
paper-width guide of the input tray.
–Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the
curl.
●Pages are skewing
–Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull
out the input tray from the printer and reload the paper correctly, making sure that the paper
guides are aligned correctly.
–Load paper into the printer only when it is not printing.
–Make sure the rear access door is securely shut.
●Multiple pages are being picked up
–Make sure the paper-width guides are set to the correct markings in the tray for the paper size you
are loading. Also make sure the paper-width guides are snug, but not tight, against the stack.
–Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the
input tray, and does not exceed the stack height indicated by one or more label on the side or
paper-width guide of the input tray.
–Make sure the tray is not overloaded with paper.
–Use HP paper for optimum performance and eiciency.
Printing issues
What do you want to do?
●Fix problems with HP+ printers not printing
●Fix problems with page not printing (unable to print)
●Fix print quality issues
Fix problems with HP+ printers not printing
If your HP+ printer does not print, verify that it is connected to the Internet and that you are using HP Original
cartridges.
HP+ printers must be connected to the Internet over Wi-Fi or Ethernet to function. Your printer might be
occasionally disconnected from the Internet (for example, due to power outage, network or router issues, or
turning o the printer when not in use). You might be able to print a limited number of pages while the printer
is disconnected, but it is critical to reconnect the printer to continue printing.
Also, make sure you have installed Original HP cartridges. Original HP cartridges are manufactured and sold
by HP in oicial HP packaging. HP+ printers require Original HP cartridges. If non-Original HP or relled
cartridges are installed, HP+ printers will not operate as expected.
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Fix problems with page not printing (unable to print)
To resolve print issues
Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try
the following in order:
1. Check for error messages on the printer display and your device screen and resolve them by following
the onscreen instructions.
2. If you have an HP+ printer, verify that the printer is connected to the Internet and Original HP cartridges
are installed. HP+ printers will not print when disconnected or if non-Original HP or relled cartridges
are installed.
3. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If
your computer is connected to the printer with a wireless connection, conrm that the connection is
working.
4. Verify that the printer is not paused or oine.
To verify that the printer is not paused or oine
a. Depending on your operating system, do one of the following:
●Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.
●Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●Windows 7: From the Windows Start menu, click Devices and Printers.
b. Either double-click the icon for your printer or right-click the icon for your printer and select See
what’s printing to open the print queue.
c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer
Oine.
d. If you made any changes, try to print again.
5. Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a. Depending on your operating system, do one of the following:
●Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.
●Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
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●Windows 7: From the Windows Start menu, click Devices and Printers.
●macOS: Select System Preferences from the Apple menu, and then click Printers & Scanners.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as
Default Printer.
d. Try using your printer again.
6. Restart the print spooler so that the printer can respond to print jobs stuck on the print queue.
To restart the print spooler
a. Depending on your operating system, do one of the following:
Windows 10
i. From the Windows Start menu, select Windows Administrative Tools from the app list, and
then select Services.
ii. Right-click the Print Spooler, and then click Properties.
iii. On the General tab, next to Startup type, make sure that Automatic is selected.
iv. If the service is not already running, under Service status, click Start, and then click OK.
Windows 8.1 and Windows 8
i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then click the
Settings icon.
ii. Click or tap Control Panel, and then click or tap System and Security.
iii. Click or tap Administrative Tools, and then double-click or double-tap Services.
iv. Right-click or touch and hold Print Spooler, and then click Properties.
v. On the General tab, next to Startup type, make sure that Automatic is selected.
vi. If the service is not already running, under Service status, click or tap Start, and then click or
tap OK.
Windows 7
i. From the Windows Start menu, click Control Panel, System and Security, and then
Administrative Tools.
ii. Double-click Services.
iii. Right-click the Print Spooler, and then click Properties.
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iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click OK.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as
Default Printer.
d. Try using your printer again.
7. Restart the computer.
8. Clear the print queue.
To clear the print queue
a. Depending on your operating system, do one of the following:
●Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.
●Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●Windows 7: From the Windows Start menu, click Devices and Printers.
●macOS: Select System Preferences from the Apple menu, and then click Printers & Scanners.
b. Clear print jobs from the queue:
●Windows: Double-click the icon for your printer to open the print queue. On the Printer menu,
click Cancel all documents or Purge Print Document, and then click Yes to conrm.
●macOS: Select your printer and then click Open Print Queue... . Click the X next to each print
job to remove it from the queue.
c. If there are still documents in the queue, restart the computer and try printing again after the
computer has restarted.
d. Check the print queue again to make sure it is clear, and then try to print again.
To check the power connection and reset the printer
1. Make sure the power cord is rmly connected to the printer.
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1Power connection to the printer
2Connection to a power outlet
2. Look at the Power button located on the printer. If it is not lit, the printer is turned o. Press the Power
button to turn on the printer.
NOTE: If the printer is not receiving electrical power, connect it to another power outlet.
3. With the printer turned on, disconnect the power cord from the back of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 15 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the back of the printer.
8. If the printer does not turn on by itself, press the Power button to turn on the printer.
9. Try using the printer again.
Fix print quality issues
NOTE: To avoid print quality problems, always turn the printer o using the Power button, and wait until the
Power button light goes out before you pull the plug or turn o a power strip. This allows the printer to move
the cartridges to a capped position, where they are protected from drying out.
To improve print quality (Windows)
1. Make sure you are using original HP cartridges.
2. Check the printer software to make sure you have selected the appropriate paper type from the Media
drop-down list and print quality from the Quality Settings drop-down list.
●In the printer software, click Print, Scan, & Fax and then click Set Preferences to access the print
properties.
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3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see
Check the estimated ink levels. If the cartridges are low on ink, consider replacing them.
4. Align the printhead.
To align the printhead from the printer software
NOTE: Aligning the printhead ensures the high-quality output. The printhead does not have to be
realigned when cartridges are replaced.
a. Load letter or A4 unused plain white paper into the input tray.
b. Open the HP printer software. For more information, see Open the HP printer software (Windows).
c. In the printer software, click Print, Scan, & Fax, and then click Maintain Your Printer to access the
Printer Toolbox.
d. In Printer Toolbox, click Align Printheads on the Device Services tab. The printer prints an
alignment sheet.
5. Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page from the printer software
a. Load Letter, A4, or Legal unused plain white paper into the input tray.
b. Open the HP printer software. For more information, see Open the HP printer software (Windows).
c. In the printer software, click Print, Scan, & Fax, and then click Maintain Your Printer to access the
printer toolbox.
d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page.
6. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in
the color and black boxes, or no ink in portions of the boxes, then automatically clean the printhead.
To clean the printhead from the printer software
a. Load Letter, A4, or Legal unused plain white paper into the input tray.
b. Open the HP printer software. For more information, see Open the HP printer software (Windows).
c. In the printer software, click Print, Scan, & Fax and then click Maintain Your Printer to access the
Printer Toolbox.
d. Click Clean Printheads on the Device Services tab. Follow the onscreen instructions.
7. If cleaning the printhead does not solve the problem, contact HP support. Go to hp.com/support. This
website provides information and utilities that can help you correct many common printer problems. If
prompted, select your country/region, and then click All HP Contacts for information on calling for
technical support.
To improve print quality from the printer display
1. Make sure you are using original HP cartridges.
2. Make sure you have selected the appropriate paper type and print quality.
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3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see
Check the estimated ink levels. If the cartridges are low on ink, consider replacing them.
4. Align the printhead.
To align the printhead from the printer display
a. Load Letter, A4, or Legal unused plain white paper into the input tray.
b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Setup).
c. Touch Printer Maintenance, touch Align Printhead, and then follow the onscreen instructions.
5. Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page from the printer display
a. Load Letter, A4, or Legal unused plain white paper into the input tray.
b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Setup).
c. Touch Reports.
d. Touch Print Quality Report.
6. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in
the color and black boxes, or no ink in portions of the boxes, then automatically clean the printhead.
To clean the printhead from the printer display
a. Load Letter, A4, or Legal unused plain white paper into the input tray.
b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Setup).
c. Touch Printer Maintenance, select Clean Printhead, and then follow the onscreen instructions.
7. If cleaning the printhead does not solve the problem, contact HP support. Go to hp.com/support. This
website provides information and utilities that can help you correct many common printer problems. If
prompted, select your country/region, and then click All HP Contacts for information on calling for
technical support.
Copy and scan issues
Choose one of the following troubleshooting options.
●Use an HP online troubleshooting tool to solve your copy and scan issues.
●Use HP Print and Scan Doctor (Windows only) to automatically diagnose and resolve issues.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
For more information, see Tips for copy and scan success.
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Fax issues
Run the fax test report rst to see if there is a problem with your fax setup. If the test passes and you are still
having problems faxing, check the fax settings listed in the report to verify that the settings are correct.
Run the fax test
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
Perform this test only after you have completed fax setup on the printer. The test does the following:
●Tests the fax hardware
●Veries that the correct type of phone cord is connected to the printer
●Checks that the phone cord is plugged into the correct port
●Checks for a dial tone
●Tests the status of your phone line connection
●Checks for an active phone line
To test fax setup via the printer control panel
1. Set up the printer for faxing according to your particular home or oice setup instructions.
2. Make sure the cartridges are installed and that full-size paper is loaded in the input tray before starting
the test.
3. On the Fax screen, ick to the right and touch Setup, touch Setup Wizard, and then follow the onscreen
instructions.
The printer displays the status of the test on the display and prints a report.
4. Review the report.
●If the fax test failed, review the solutions below.
●If the fax test passed and you are still having problems faxing, verify that the fax settings listed in
the report are correct. You can also use HP's online troubleshooting wizard.
What to do if the fax test failed
If you ran a fax test and the test failed, review the report for basic information about the error. For more
detailed information, check the report to see which part of the test failed, and then review the appropriate
topic in this section for solutions to try.
The "Fax Hardware Test" failed
●Turn the printer o by pressing (the Power button) located on the front left side of the printer and
then unplug the power cord from the back of the printer. After a few seconds, plug the power cord in
again, and then turn the power on. Run the test again. If the test fails again, continue reviewing the
troubleshooting information in this section.
●Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be
a problem.
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●If you are running the test from the Fax Setup Wizard (Windows), make sure the printer is not busy
completing another task, such as receiving a fax or making a copy. Check the display for a message
indicating that the printer is busy. If it is busy, wait until it is nished and in the idle state before running
the test.
●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP
support. Go to hp.com/support. This website provides information and utilities that can help you correct
many common printer problems. If prompted, select your country/region, and then click All HP Contacts for
information on calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
●Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
●Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled on the back of the printer.
●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
●Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and
have them check the line.
●Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be
a problem.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing.
The "Phone Cord Connected to Correct Port on Fax" test failed
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs
into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall
jack.
Plug the phone cord into the correct port
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled on the back of the printer.
NOTE: If you use the port labeled to connect to the telephone wall jack, you cannot send or receive
faxes. The port labeled should only be used to connect other equipment, such as an answering
machine.
ENWW Get help in this guide 165
Figure 11-1 Back view of the printer
1Telephone wall jack.
2Use a minimum 26 AWG phone cord to connect to the port on the printer.
2. After you have connected the phone cord to the port labeled , run the fax test again to make sure it
passes and the printer is ready for faxing.
3. Try to send or receive a test fax.
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The "Using Correct Type of Phone Cord with Fax" test failed
●Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled on the back of the printer.
1Telephone wall jack.
2Use a minimum 26 AWG phone cord to connect to the port on the printer.
●Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
The "Dial Tone Detection" test failed
●Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To nd
out if other equipment is causing a problem, disconnect everything from the phone line, and then run
the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more
pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test
each time, until you identify which piece of equipment is causing the problem.
●Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and
have them check the line.
●Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled on the back of the printer.
●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
●If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX)
systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try
sending or receiving a test fax.
ENWW Get help in this guide 167
●Check to make sure the country/region setting is set appropriately for your country/region. If the
country/region setting is not set or is set incorrectly, the test might fail and you might have problems
sending and receiving faxes.
●Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the
printer to an analog phone line and try sending or receiving a fax.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them
check the phone line.
The "Fax Line Condition" test failed
●Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the
printer to an analog phone line and try sending or receiving a fax.
●Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
●Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled on the back of the printer.
●Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To nd
out if other equipment is causing a problem, disconnect everything from the phone line, and then run
the test again.
–If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the
equipment is causing problems; try adding them back one at a time and rerunning the test each
time, until you identify which piece of equipment is causing the problem.
–If the Fax Line Condition Test fails without the other equipment, connect the printer to a working
phone line and continue reviewing the troubleshooting information in this section.
●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your
telephone company and have them check the phone line.
Troubleshoot fax problems
What kind of fax problem are you having?
●The display always shows Phone O Hook
●The printer is having problems sending and receiving faxes
●The printer cannot receive faxes, but can send faxes
●The printer cannot send faxes, but can receive faxes
●Fax tones are recorded on my answering machine
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●The computer cannot receive faxes (HP Digital Fax)
The display always shows Phone O Hook
●HP recommends using a 2-wire phone cord.
●Other equipment that uses the same phone line as the printer might be in use. Make sure extension
phones (phones on the same phone line, but not connected to the printer) or other equipment are not in
use or o the hook. For example, you cannot use the printer for faxing if an extension phone is o the
hook, or if you are using a computer dial-up modem to send email or access the Internet.
The printer is having problems sending and receiving faxes
●Make sure the printer is turned on. Look at the display on the printer. If the display is blank and (the
Power button) light is not lit, the printer is turned o. Make sure the power cord is rmly connected to
the printer and plugged into a power outlet. Press (the Power button) to turn on the printer.
After turning on the printer, HP recommends you wait ve minutes before sending or receiving a fax. The
printer cannot send or receive faxes while it is initializing after being turned on.
●If HP Digital Fax has been enabled, you might not be able to send or receive faxes if the fax memory is
full (limited by printer memory).
●Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall
jack. One end of the phone cord should be connected to the port labeled on the back of the printer
and the other end to your telephone wall jack, as shown in the illustration.
1Telephone wall jack.
2Use a minimum 26 AWG phone cord to connect to the port on the printer.
●Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for
service.
ENWW Get help in this guide 169
●Other equipment, which uses the same phone line as the printer, might be in use. For example, you
cannot use the printer for faxing if an extension phone is o the hook, or if you are using a computer
dial-up modem to send an email or access the Internet.
●Check to see if another process has caused an error. Check the display or your computer for an error
message providing information about the problem and how to solve it. If there is an error, the printer
cannot send or receive a fax until the error condition is resolved.
●The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing
problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack
and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) o and try
faxing again. If the problem persists, contact your telephone company.
●If you are using a digital subscriber line (DSL) service, make sure that you have a DSL lter connected or
you cannot fax successfully.
●Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital phones.
●If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN)
converter/terminal adapter, make sure the printer is connected to the correct port and the terminal
adapter is set to the correct switch type for your country/region, if possible.
●If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded
correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines
with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the
phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you
hear noise, turn o your DSL modem and completely remove power for at least 15 minutes. Turn the
DSL modem back on and listen to the dial tone again.
NOTE: You might notice static on the phone line again in the future. If the printer stops sending and
receiving faxes, repeat this process.
If the phone line is still noisy, contact your telephone company. For information on turning your DSL
modem o, contact your DSL provider for support.
●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
The printer cannot receive faxes, but can send faxes
●If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the
printer is set to All Standard Rings.
●If Auto Answer is set to O, you need to receive faxes manually; otherwise, the printer cannot receive
the fax.
●If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes
manually, not automatically. This means that you must be available to respond in person to incoming
fax calls.
●If you have a computer dial-up modem on the same phone line with the printer, check to make sure that
the software that came with your modem is not set to receive faxes automatically. Modems that are set
up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents
the printer from receiving fax calls.
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●If you have an answering machine on the same phone line with the printer, you might have one of the
following problems:
–Your answering machine might not be set up correctly with the printer.
–Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and
the sending fax machine might disconnect.
–Your answering machine might not have enough quiet time after your outgoing message to allow
the printer to detect fax tones. This problem is most common with digital answering machines.
The following actions might help to solve these problems:
–When you have an answering machine on the same phone line you use for fax calls, try connecting
the answering machine directly to the printer.
–Make sure the printer is set to receive faxes automatically.
–Make sure the Rings to Answer setting is set to a greater number of rings than the answering
machine.
–Disconnect the answering machine and then try receiving a fax. If faxing is successful without the
answering machine, the answering machine might be causing the problem.
–Reconnect the answering machine and record your outgoing message again. Record a message
that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording
your message. Leave at least 5 seconds of silence at the end of the voice message. There should be
no background noise when recording this silent time. Try to receive a fax again.
NOTE: Some digital answering machines might not retain the recorded silence at the end of your
outgoing message. Play back your outgoing message to check.
●If the printer shares the same phone line with other types of phone equipment, such as an answering
machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced.
The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of
your phone. A reduced fax signal can cause problems during fax reception.
To nd out if other equipment is causing a problem, disconnect everything except the printer from the
phone line, and then try to receive a fax. If you can receive faxes successfully without the other
equipment, one or more pieces of the other equipment is causing problems; try adding them back one at
a time and receiving a fax each time, until you identify which equipment is causing the problem.
●If you have a special ring pattern for your fax phone number (using a distinctive ring service through
your telephone company), make sure that the Distinctive Ring feature on the printer is set to match.
The printer cannot send faxes, but can receive faxes
●The printer might be dialing too fast or too soon. You might need to insert some pauses in the number
sequence. For example, if you need to access an outside line before dialing the phone number, insert
a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you
might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, touch
the * repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial.
You can set the pace of your dialing and respond to prompts as you dial.
●The number you entered when sending the fax is not in the proper format or the receiving fax machine is
having problems. To check this, try calling the fax number from a telephone and listen for fax tones. If
ENWW Get help in this guide 171
you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or a voice
mail service could be interfering with the recipient's phone line. You can also ask the recipient to check
the receiving fax machine for any problems.
Fax tones are recorded on my answering machine
●When you have an answering machine on the same phone line you use for fax calls, try connecting the
answering machine directly to the printer. If you do not connect the answering machine as
recommended, fax tones might be recorded on your answering machine.
●Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is
correct. The number of rings to answer for the printer should be greater than the number of rings to
answer for the answering machine. If the answering machine and the printer are set to the same
number of rings to answer, both devices answer the call and fax tones are recorded on the answering
machine.
●Set your answering machine to a low number of rings and the printer to answer in the maximum number
of rings supported. (The maximum number of rings varies by country/region.) In this setup, the
answering machine answers the call and the printer monitors the line. If the printer detects fax tones,
the printer receives the fax. If the call is a voice call, the answering machine records the incoming
message.
The computer cannot receive faxes (HP Digital Fax)
●The computer selected to receive faxes is turned o. Make sure the computer selected to receive faxes is
switched on at all times.
●Dierent computers are congured for setup and receiving faxes and one of them may be switched o. If
the computer receiving faxes is dierent from the one used for setup, both computers should be
switched on at all times.
●HP Digital Fax is not activated or the computer is not congured to receive faxes. Activate HP Digital Fax
and make sure the computer is congured to receive faxes.
Network and connection issues
What do you want to do?
●Fix wireless connection
●Fix Wi-Fi Direct connection
●Fix Ethernet connection
Fix wireless connection
Choose one of the following troubleshooting options.
●Restore network settings and reconnect the printer. See Restore original factory defaults and settings.
●Check the network conguration or print the wireless test report to assist in diagnosing network
connection issues.
1. From the Home screen, touch (Wireless) and then touch (Settings).
2. Touch Print Reports, and then touch Network Conguration Page or Wireless Test Report.
Check the top of the wireless network test report to see if something failed during the test.
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○See the DIAGNOSTICS RESULTS section for all tests that were performed, to determine
whether or not your printer passed.
○From the CURRENT CONFIGURATION section, nd out the Network Name (SSID) to which your
printer is currently connected. Make sure that the printer is connected to the same network as
your computer or mobile devices.
●Use an HP online troubleshooting tool to solve your printer issues.
Fix Wi-Fi Direct connection
1. Check the printer to conrm that Wi-Fi Direct is turned on:
▲From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Wi-Fi Direct).
2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and
connect to the Wi-Fi Direct name of your printer.
3. Enter the Wi-Fi Direct password when prompted.
4. If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit www.hp.com/go/mobileprinting.
Fix Ethernet connection
Check the following:
●The network is operational and the network hub, switch, or router is turned on.
●The Ethernet cable is properly connected between the printer and the router. The Ethernet cable is
plugged into the Ethernet port on the printer and the light near the connector lights up when connected.
●Antivirus programs, including spyware protection programs, are not impacting your network connection
to the printer. If you know that antivirus or rewall software is preventing your computer from
connecting to the printer, use the HP online rewall troubleshooter to help solve the problem.
●HP Print and Scan Doctor
Run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try to diagnose
and x the issue. The HP Print and Scan Doctor may not be available in all languages.
Printer hardware issues
The printer shuts down unexpectedly
●Check the power and power connections.
●Make sure the printer's power cord is connected rmly to a functioning power outlet.
ENWW Get help in this guide 173
Printhead alignment fails
●If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray.
If you have colored paper loaded in the input tray when you align the printhead, the alignment fails.
●If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a
defective sensor. To clean the printhead, see Maintain the printhead and cartridges.
●If cleaning the printhead does not solve the problem, contact HP support. Go to hp.com/support. This
website provides information and utilities that can help you correct many common printer problems. If
prompted, select your country/region, and then click All HP Contacts for information on calling for
technical support.
Resolve printer failure
Complete the following steps to resolve printer failure problems:
1. Press (the Power button) to turn o the printer.
2. Unplug the power cord, and then plug in the power cord again.
3. Press (the Power button) to turn on the printer.
If this problem persists, write down the error code provided in the message, and then contact HP support. For
more information about contacting HP support, see HP support.
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Understand printer reports
You can print the following reports to help troubleshoot problems with the printer.
●Printer status report
●Network conguration page
●Print quality report
●Wireless test report
●Web access test report
To print a printer report
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch (Setup).
2. Touch Reports.
3. Select a printer report to print.
Printer status report
Use the printer status report to view current printer information and cartridge status. Also use the printer
status report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
If you need to call HP, it is often useful to print the printer status report before calling.
Network conguration page
If the printer is connected to a network, you can print a network conguration page to view the network
settings for the printer and a list of networks detected by your printer. The last page of the report includes a
list of all detectable wireless networks in the area, along with signal strength and the channels being used.
This might help you select a channel for your network which is not heavily used by other networks (which will
improve network performance).
NOTE: In order to get the list of detected wireless networks in the area, the wireless radio on the printer
should be turned on. If it is o or if the printer is connected using Ethernet, the list is not displayed.
You can use the network conguration page to help troubleshoot network connectivity problems. If you need
to call HP, it is often useful to print this page before calling.
Print quality report
Print quality problems can have many causes-software settings, a poor image le, or the printing system
itself. If you are unhappy with the quality of your prints, a Print Quality Report page can help you determine if
the printing system is working correctly.
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Wireless test report
When you print the Wireless Test Report, a number of tests are run to check various conditions of the printer
wireless connection. The report shows the results of the tests. If an issue is discovered, the issue along with a
message how to x it is provided on the report. Some key wireless conguration details are provided at the
bottom section of the report.
Web access test report
Print the web access report to help identify internet connectivity issues which can aect Web Services.
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Solve Web Services problems
If you are having problems using Web Services, check the following:
●Make sure the printer is connected to the Internet using an Ethernet or wireless connection.
NOTE: You cannot use these web features if the printer is connected using a USB cable.
●Make sure the latest product updates have been installed on the printer.
●Make sure Web Services is enabled on the printer. For more information, see Open the embedded web
server.
●Make sure the network hub, switch, or router is turned on and working correctly.
●If you are connecting the printer using an Ethernet cable, make sure you are not using a phone cord or a
crossover cable to connect the printer to the network, and that the Ethernet cable is securely connected
to the printer. For more information, see Network and connection issues.
●If you are connecting the printer using a wireless connection, make sure the wireless network is
functioning properly. For more information, see Network and connection issues.
●If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you
are entering are valid:
–Check the settings being used by the web browser you are using (such as Internet Explorer, Firefox,
or Safari).
–Check with the IT administrator or person who set up your rewall.
If the proxy settings used by your rewall have changed, you must update these settings in either
the printer control panel or the embedded web server. If these settings are not updated, you will
not be able to use Web Services.
For more information, see Open the embedded web server.
ENWW Solve Web Services problems 177
Maintain the printer
What do you want to do?
●Clean the scanner glass
●Clean the exterior
●Clean the document feeder
●Maintain the printhead and cartridges
Clean the scanner glass
Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade
the quality of scans, and aect the accuracy of special features such as tting copies to a certain page size.
To clean the scanner glass
WARNING! Before cleaning the printer, turn the printer o by pressing (the Power button) and unplug
the power cord from the electrical socket.
1. Lift the scanner lid.
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2. Clean the scanner glass and lid backing by using a soft, lint-free cloth that has been sprayed with a mild
glass cleaner.
CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives,
acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl
alcohol because it can leave streaks on the scanner glass.
CAUTION: Do not spray the glass cleaner directly on the scanner glass. If too much glass cleaner is
applied, the cleaner could leak under the scanner glass and damage the scanner.
3. Close the scanner lid, and turn on the printer.
Clean the exterior
WARNING! Before cleaning the printer, turn the printer o by pressing the power button and unplugging
the power cord from the electrical socket.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains o of the case. Keep uids away from the
interior of the printer, as well as from the printer control panel.
Clean the document feeder
If the document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers
and separator pad.
To clean the rollers or separator pad
WARNING! Before cleaning the printer, turn the printer o by pressing (the Power button) and unplug
the power cord from the electrical socket.
1. Remove all originals from the document feeder tray.
ENWW Maintain the printer 179
2. Lift the document feeder cover.
This provides easy access to the rollers (1) and separator pad (2).
1Rollers
2Separator pad
3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth.
4. Use the damp cloth to wipe any residue o the rollers or separator pad.
NOTE: If the residue does not come o using distilled water, try using isopropyl (rubbing) alcohol.
5. Close the cover of the document feeder.
Maintain the printhead and cartridges
If you are experiencing problems with printing, you might have a problem with the printhead. You should
perform the procedures in the following sections only when directed to do so for resolving print quality
issues.
Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the
cartridges.
●Clean the printhead if your printed output is streaked or has any incorrect or missing colors.
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There are three stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and
uses an increasing amount of ink. After each stage, review the quality of the printed page. You should
only initiate the next phase of cleaning if the print quality is poor.
If print quality still seems poor after you complete all stages of cleaning, try aligning the printhead. If
print quality problems persist after cleaning and aligning, contact HP support. For more information, see
HP support.
●Align the printhead when the printer status page shows streaking or white lines through any of the
blocks of color, or if you are having print quality issues with your printouts.
The printer automatically aligns the printhead during the initial setup.
NOTE: Cleaning uses ink, so clean the printhead only when necessary. The cleaning process takes a few
minutes. Some noise might be generated in the process.
Always use the Power button to turn o the printer. Turning the printer o improperly can cause print quality
problems.
To clean or align the printhead
1. Load Letter or A4 unused plain white paper into the input tray. For more information, see Load paper.
2. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Setup).
3. Touch Printer Maintenance, select the desired option, and then follow the onscreen instructions.
NOTE: You can also do the same from the HP printer software or embedded web server (EWS). To
access the software or EWS, see Open the HP printer software (Windows) or Open the embedded web
server.
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Restore original factory defaults and settings
If you disable some functions or change some settings and want to change them back, you can restore the
printer to the original factory settings or network settings.
To restore the selected printer functions to the original factory settings
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Setup).
2. Touch Printer Maintenance.
3. Touch Restore.
4. Touch Restore Settings.
5. Select one of the following functions to restore to the original factory settings:
●Copy
●Scan
●Fax
●Network
Touch Restore.
A message appears stating that the settings will be restored.
6. Touch Restore.
To restore the printer to the original factory defaults
NOTE: For HP+ printers, after restoring the printer, register the printer again using the HP account you used
when you rst set up the printer.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Setup).
2. Touch Printer Maintenance.
3. Touch Restore.
4. Touch Restore Factory Defaults.
A message appears stating that the factory defaults will be restored.
5. Touch Continue.
To restore the printer to the original network settings
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Setup).
2. Touch Network Setup.
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3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.
5. Print the network conguration page and verify that the network settings have been reset.
NOTE: When you reset the printer network settings, previously congured wireless and Ethernet settings
(such as the link speed or IP address) are removed. The IP address is set back to the Automatic mode.
TIP: You can visit the HP online support website at hp.com/support for information and utilities that can
help you correct many common printer problems.
(Windows) Run the HP Print and Scan Doctor to diagnose and automatically x printing issues. The application
is only available in some languages.
To use Cold Reset to restore settings
NOTE: For HP+ printers, after restoring the printer, register the printer again using the HP account you used
when you rst set up the printer.
Cold Reset removes all user congured settings, including saved administrator passwords, network
congurations, stored jobs, selected country/region and language, Address Book entries, and Web Services
account information.
You can use this feature if you are selling the printer or giving it to someone else and want to be sure that all
personal information has been removed.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Setup).
2. Touch Printer Maintenance.
3. Touch Restore.
4. Touch Cold Reset.
A message appears, stating what settings will be restored.
5. Touch Continue.
ENWW Restore original factory defaults and settings 183
HP support
For the latest product updates and support information, visit the product support website at hp.com/support.
HP online support provides a variety of options for help with your printer:
View video tutorials: Learn how to set up the printer and perform common tasks.
Get troubleshooting assistance: Find information for resolving paper jams, network connection issues, print
quality issues, printer errors, and more.
Get software and drivers: Download software, drivers, and rmware you need for the printer.
Ask the community: Join the community forums to nd solutions, ask questions, and share tips.
HP Diagnostics Solutions: Use HP online tools to detect your printer and nd recommended solutions. For
Windows operating systems, you can automatically diagnose and resolve printer issues with HP Print and Scan
Doctor.
Contact HP
If you need help from an HP technical support representative to solve a problem, visit the Contact Support
website. The following contact options are available at no cost for in-warranty customers (HP agent-assisted
support for out-of warranty customers may require a fee):
Chat with an HP support agent or the HP Virtual Agent online.
Call an HP support agent.
When contacting HP support, be prepared to provide the following information:
●Product name (Located on the printer)
●Product number and serial number (located near the cartridge access area)
184 Chapter 11 Solve a problem ENWW
Register printer
By taking just a few minutes to register, you can enjoy quicker service, more eicient support, and product
support alerts. If you did not register your printer while installing the software, you can register now at
http://www.register.hp.com.
Additional warranty options
Extended service plans are available for the printer at additional costs. Go to hp.com/support, select your
country/region and language, then explore the service plan options available for your printer.
ENWW HP support 185
12 HP EcoSolutions (HP and the Environment)
HP is committed to helping you optimize your environmental footprint and empowering you to print
responsibly—at home or in the oice.
For more detailed information about environmental guidelines that HP follows during the manufacturing
process, see Environmental product stewardship program. For more information about HP's environmental
initiatives, visit www.hp.com/ecosolutions.
●Manage power
●Quiet Mode
●Optimize Printing Supplies
186 Chapter 12 HP EcoSolutions (HP and the Environment) ENWW
Manage power
Use Sleep Mode, Auto-O and Schedule On/O to conserve electricity.
Sleep mode
Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode
after ve minutes of inactivity.
Use the following instructions to change the period of inactivity before the printer sleeps.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch .
2. Touch Sleep Mode, and then touch the desired option.
Auto-O
This feature turns the printer o after 8 hours of inactivity to help reduce energy use. Auto-O turns the
printer o completely, so you must use the Power button to turn on the printer again.
If your printer supports this energy saving feature, Auto-O is automatically enabled or disabled depending
on printer capabilities and connection options. Even when Auto-O is disabled, the printer enters Sleep mode
after 5 minutes of inactivity to help reduce energy use.
●Auto-O is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi
Direct capability, or is not using these capabilities.
●Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer
with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.
Schedule On and O
Use this feature to automatically turn the printer on or o on selected days. For example, you can schedule
the printer to turn on at 8 a.m. and turn o at 8 p.m. from Monday to Friday. In this way, you save energy
during the night and weekends.
Use the following instructions to schedule the day and time for On and O.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch .
2. Touch Schedule On/O.
3. Touch the toggle button next to Schecule On or Schecule O to turn it on.
4. Touch the time option, and then follow the onscreen messages to set the day and time to turn the
printer o and on.
CAUTION: Always turn the printer o properly, using either Schedule O or (the Power button) located
on the front left side of the printer.
If you improperly turn the printer o, the print carriage might not return to the correct position, causing
problems with the cartridges and print quality issues.
Never turn o the printer when cartridges are missing. HP recommends that you replace any missing
cartridges as soon as possible to avoid print quality issues, possible extra ink usage from the remaining
cartridges, or damage to the ink system.
ENWW Manage power 187
Quiet Mode
Quiet Mode slows down printing to reduce overall noise without aecting print quality. It only works when
printing on plain paper. Additionally, Quiet Mode is disabled if you are printing using the best or presentation
print quality. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode o.
Quiet Mode is o by default.
NOTE: Quiet Mode does not work if you print photos or envelopes.
You can create a schedule by selecting the time when the printer prints in Quiet Mode. For example, you can
schedule the printer to be in Quiet Mode from 10 p.m. to 8 a.m. everyday.
To turn on Quiet Mode from the printer control panel
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Setup).
2. Touch Quiet Mode.
3. Touch the toggle button next to Quiet Mode to turn it on.
To create a schedule for Quiet Mode from the printer control panel
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Setup).
2. Touch Quiet Mode.
3. Turn on Quiet Mode.
4. Touch the toggle button next to Schedule to turn it on, and then change the start time and end time of
the schedule.
To turn on Quiet Mode while the printer is printing
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then select the current print job in progress.
2. On the printing screen, touch (Quiet Mode) to turn it on.
NOTE: Quiet Mode is turned on only after the current page is printed and is only used for the current print
job.
To turn Quiet Mode on or o from the printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Quiet Mode.
3. Select On or O.
4. Click Save Setting.
188 Chapter 12 HP EcoSolutions (HP and the Environment) ENWW
Optimize Printing Supplies
To optimize printing supplies such as ink and paper, try the following:
●Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit
www.hp.com/recycle.
●Optimize paper usage by printing on both sides of the paper.
●Change the print quality in the printer driver to a draft setting. The draft setting uses less ink.
●Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.
190 Chapter 12 HP EcoSolutions (HP and the Environment) ENWW
Specications
For more information, visit hp.com/support. Select your country or region. Click Product Support &
Troubleshooting. Enter the name shown on the front of the printer, and then select Search. Click Product
information, and then click Product specications.
System requirements
●For information about software and system requirements or future operating system releases and
support, visit the HP online support website at hp.com/support.
Environmental specications
●Operating temperature: 5° to 40° C (41° to 104° F)
●Operating humidity: 15 to 80% RH non-condensing
●Recommended operating conditions: 15° to 32° C (59° to 90° F)
●Recommended relative humidity: 20 to 80% noncondensing
Input tray capacity
●Plain paper sheets (60 to 105 g/m2 [16 to 28 lb]): Up to 250
●Envelopes: Up to 30
●Index cards: Up to 50
●Photo paper sheets: Up to 50
Output tray capacity
●Plain paper sheets (60 to 105 g/m2 [16 to 28 lb]): Up to 60
●Envelopes: Up to 30
●Index cards: Up to 80
●Photo paper sheets: Up to 100
Document feeder capacity
●Plain paper sheets (60 to 90 g/m2 [16 to 24 lb]): Up to 35
Paper size and weights
For the list of supported paper sizes, see the HP printer software.
●Plain paper: 60 to 105 g/m2 (16 to 28 lb)
●Envelopes: 75 to 90 g/m2 (20 to 24 lb)
●Cards: 163 to 200 g/m2 (90 to 110 lb)
●Photo paper: 220 to 300 g/m2 (60 to 80 lb)
192 Appendix A Technical information ENWW
Print specications
●Print speeds vary according to the complexity of the document and printer model
●Method: drop-on-demand thermal inkjet
●Language: PCL3 GUI
●Print resolution:
For a list of supported print resolutions, visit the printer support website at hp.com/support.
●Print margins:
For margin settings of dierent media, visit the printer support website at hp.com/support.
Copy specications
●Digital image processing
●Copy speeds vary according to the complexity of the document and printer model
Scan specications
●Resolution: Up to 1200 x 1200 ppi optical
For more information about scan resolution, see the HP printer software.
●Color: 24-bit color, 8-bit grayscale (256 levels of gray)
●Maximum scan size from scanner glass:
–U.S. Letter (A): 215.9 x 279.4 mm (8.5 inches x 11 inches)
–ISO A4: 210 x 297mm (8.27 inches x 11.7 inches)
●Maximum scan size from document feeder:
–Two-sided (Duplex): 210 x 297 mm (8.27 x 11.69 inches)
–One-sided: 216 x 356 mm (8.5 x 14 inches)
Fax specications
●Walk-up black-and-white and color fax capability.
●Manual fax send and receive.
●Automatic busy redial up to ve times (varies by model).
●Automatic no-answer redial up to one time (varies by model).
●Conrmation and activity reports.
●CCITT/ITU Group 3 fax with Error Correction Mode.
●33.6 Kbps transmission.
●4 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). More
complicated pages or higher resolution takes longer and uses more memory.
ENWW Specications 193
●Ring detect with automatic fax/answering machine switching.
●Fax resolution:
Photo (dpi) Very Fine (dpi) Fine (dpi) Standard (dpi)
Black 205 x 196 (8-bit grayscale) 308 x 300 205 x 196 205 x 98
Color 205 x 200 205 x 200 205 x 200 205 x 200
●Fax to PC specications
–Supported le types: Uncompressed TIFF
–Supported fax types: black-and-white faxes
Cartridge yield
●Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.
194 Appendix A Technical information ENWW
Regulatory notices
The printer meets product requirements from regulatory agencies in your country/region.
This section contains the following topics:
●Regulatory Model Number
●FCC statement
●Notice to users in Korea
●VCCI (Class B) compliance statement for users in Japan
●Power cord instructions
●Notice to users in Japan about the power cord
●Noise emission statement for Germany
●European Union and United Kingdom Regulatory Notice
●Visual display workplaces statement for Germany
●Notice to users of the U.S. telephone network: FCC requirements
●Notice to users of the Canadian telephone network
●Notice to users of the German telephone network
●Australia wired fax statement
●Regulatory information for wireless products
Regulatory Model Number
For regulatory identication purposes, your product is assigned with a Regulatory Model Number. The
regulatory model number should not be confused with the marketing names or product numbers.
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specied that the following
notice be brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment o and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
●Reorient or relocate the receiving antenna.
●Increase the separation between the equipment and the receiver.
ENWW Regulatory notices 195
●Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
●Consult the dealer or an experienced radio/TV technician for help.
NOTE: If the product has an Ethernet / LAN port with metallic casing then use of a shielded interface cable
is required to comply with the Class B limits of Part 15 of FCC rules.
Modications (part 15.21)
Any changes or modications made to this device that are not expressly approved by HP may void the user’s
authority to operate the equipment.
For further information, contact: Manager of Corporate Product Regulations, HP Inc. 1501 Page Mill Road,
Palo Alto, CA 94304, U.S.A.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Notice to users in Korea
해당 무선설비는 운용 중 전파혼신 가능성이 있음으로 인명안전과 관련된 서비스는 할 수 없음.
B급 기기
(가정용 방송통신기자재)
이 기기는 가정용(B급) 전자파적합기기로서 주로 가정에서 사용하는 것을 목적으로
하며, 모든 지역에서 사용할 수 있습니다.
VCCI (Class B) compliance statement for users in Japan
この装置は、クラス B 機器です。この装置は、住宅環境で使用することを目的としていますが、この装置がラジオやテレビジョン受信
機に近接して使用されると、受信障害を引き起こすことがあります。取扱説明書に従って正しい取り扱いをして下さい。
VCCI-B
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product
label. The product uses either 100-240 Vac or 200-240 Vac and 50/60 Hz.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.
Notice to users in Japan about the power cord
製品には、同梱された電源コードをお使い下さい。
同梱された電源コードは、他の製品では使用出来ません。
Noise emission statement for Germany
Geräuschemission
LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19
196 Appendix A Technical information ENWW
European Union and United Kingdom Regulatory Notice
Products bearing the CE marking and UK marking comply to applicable EU Directives and the equivalent UK
Statutory Instruments and can operate in at least one EU Member State and in Great Britain. The full EU and
UK Declaration of Conformity can be found at the following website: www.hp.eu/certicates (Search with the
product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.)
The point of contact for regulatory matters:
For EU: HP Deutschland GmbH, HP HQ-TRE, 71025 Boeblingen, Germany
For GB: HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT
Email: techregshelp@hp.com
Visual display workplaces statement for Germany
GS-Erklärung (Deutschland)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen.
Um störende Reexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im
unmittelbaren Gesichtsfeld platziert werden.
Notice to users of the U.S. telephone network: FCC requirements
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the rear
(or bottom) of this equipment is a label that contains, among other information, a product identier in the
format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
Applicable connector jack Universal Service Order Codes ("USOC") for the Equipment is: RJ-11C.
A telephone cord, plug and jack used to connect this equipment to the premises wiring and telephone
network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. HP
recommends a compliant plug, jack and 2-wire telephone cord to connect this product to the premises wiring
and telephone network. See installation instructions for details.
The REN is used to determine the quantity of devices, which may be connected to the telephone line.
Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In
most, but not all, areas, the sum of the RENs should not exceed ve (5.0). To be certain of the number of
devices that may be connected to the line, as determined by the total RENs, contact the telephone company
to determine the maximum REN for the calling area. For products approved after July 23, 2001, the REN for
this product is part of the product identier that has the format US-AAAEQ##TXXXX. The digits represented
by ##are the REN without a decimal point (e.g., 01 is a REN of 0.1).
If this equipment causes harm to the telephone network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. If advance notice is not practical, the telephone
company will notify the customer as soon as possible. Also, you will be advised of your right to le a
complaint with the FCC if you believe it is necessary.
ENWW Regulatory notices 197
The telephone company may make changes in its facilities, equipment, operations, or procedures that could
aect the operation of the equipment. If this happens, the telephone company will provide advance notice in
order for you to make the necessary modications in order to maintain uninterrupted service.
If trouble is experienced with this equipment, please contact the manufacturer, or look elsewhere in this
manual, for repair and (or) warranty information. If the equipment is causing harm to the telephone network,
the telephone company may request that you disconnect the equipment from the network until the problem
is resolved.
Connection to Party Line Service is subject to state taris. Contact the state public utility commission, public
service commission, or corporation commission for information.
CAUTION: If your home has specially wired alarm equipment connected to the telephone line, ensure the
installation of this equipment does not disable your alarm equipment. If you have questions about what will
disable alarm equipment, consult your telephone company or a qualied installer.
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:
1. Remain on the line and briey explain to the dispatcher the reason for the call.
2. Perform such activities in the o-peak hours, such as early morning or late evening.
NOTE: The FCC hearing aid compatibility rules for telephones are not applicable to this equipment.
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other
electronic devices, including FAX machines, to send any message unless such message clearly contains in a
margin at the top or bottom of each transmitted page or on the rst page of the transmission, the date and
time it is sent and an identication of the business or other entity, or other individual sending the message
and the telephone number of the sending machine or such business, other entity, or individual. (The
telephone number provided may not be a 900 number or any other number for which charges exceed local or
long-distance transmission charges.)
In order to program this information into your FAX machine, you should complete the steps described in the
software.
Notice to users of the Canadian telephone network
Cet appareil est conforme aux spécications techniques des équipements terminaux d’Innovation, Science et
Développement Economique Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
L’abréviation ISED qui précède le numéro d’enregistrement indique que l’enregistrement a été eectué dans le
cadre d’une Déclaration de conformité stipulant que les spécications techniques d’Innovation, Science et
Développement Economique Canada ont été respectées. Néanmoins, cette abréviation ne signie en aucun
cas que l’appareil a été validé par Innovation, Science et Développement Economique Canada.
Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées à la terre de la
source d’alimentation, des lignes téléphoniques et du circuit métallique d’alimentation en eau sont, le cas
échéant, branchées les unes aux autres. Cette précaution est particulièrement importante dans les zones
rurales.
REMARQUE: Le numéro REN (Ringer Equivalence Number) attribué à chaque appareil terminal fournit une
indication sur le nombre maximal de terminaux qui peuvent être connectés à une interface téléphonique. La
terminaison d’une interface peut se composer de n’importe quelle combinaison d’appareils, à condition que le
total des numéros REN ne dépasse pas 5.
Basé sur les résultats de tests FCC Partie 68, le numéro REN de ce produit est 0.1.
198 Appendix A Technical information ENWW
This equipment meets the applicable Innovation, Science and Economic Development Canada Terminal
Equipment Technical Specications. This is conrmed by the registration number. The abbreviation ISED
before the registration number signies that registration was performed based on a Declaration of
Conformity indicating that Innovation, Science and Economic Development Canada technical specications
were met. It does not imply that Innovation, Science and Economic Development Canada approved the
equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are connected together. This precaution
might be particularly important in rural areas.
NOTE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of
the maximum number of terminals allowed to be connected to a telephone interface. The termination on an
interface might consist of any combination of devices subject only to the requirement that the sum of the
Ringer Equivalence Numbers of all the devices does not exceed 5.
The REN for this product is 0.1, based on FCC Part 68 test results.
Notice to users of the German telephone network
Hinweis für Benutzer des deutschen Telefonnetzwerks
Dieses HP-Fax ist nur für den Anschluss eines analogen Public Switched Telephone Network (PSTN) gedacht.
Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die
Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes Gerät und/oder in Verbindung (mit
seriellem Anschluss) mit anderen zugelassenen Endgeräten verwendet werden.
Australia wired fax statement
In Australia, the HP device must be connected to Telecommunication Network through a line cord which meets
the requirements of the Technical Standard AS/ACIF S008.
Regulatory information for wireless products
This section contains the following regulatory information pertaining to wireless products:
●Exposure to radio frequency radiation
●Notice to users in Canada (5 GHz)
●Notice to users in Taiwan (5 GHz)
●Notice to users in Serbia (5 GHz)
●Notice to users in Thailand (5 GHz)
●Notice to users in Brazil
●Notice to users in Canada
●Notice to users in Taiwan
●Notice to users in Mexico
●Notice to users in Japan
ENWW Regulatory notices 199
Exposure to radio frequency radiation
CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits.
Nevertheless, the device shall be used in such a manner that the potential for human contact during normal
operation is minimized. This product and any attached external antenna, if supported, shall be placed in such
a manner to minimize the potential for human contact during normal operation. In order to avoid the
possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be
less than 20 cm (8 inches) during normal operation.
Notice to users in Canada (5 GHz)
CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its
operation in the 5.15- to 5.25-GHz frequency range. The Innovation, Science and Economic Development
Canada requires this product to be used indoors for the frequency range of 5.15 GHz to 5.25 GHz to reduce
the potential for harmful interference to co-channel mobile satellite systems. High-power radar is allocated
as the primary user of the 5.25- to 5.35-GHz and 5.65- to 5.85-GHz bands. These radar stations can cause
interference with and/or damage to this device.
ATTENTION: Lors de l'utilisation du réseau local sans l IEEE 802.11a, ce produit se limite à une utilisation
en intérieur à cause de son fonctionnement sur la plage de fréquences de 5,15 à 5,25 GHz. Innovation,
Science et Développement Economique Canada stipule que ce produit doit être utilisé en intérieur dans la
plage de fréquences de 5,15 à 5,25 GHz an de réduire le risque d'interférences éventuellement dangereuses
avec les systèmes mobiles par satellite via un canal adjacent. Le radar à haute puissance est alloué pour une
utilisation principale dans une plage de fréquences de 5,25 à 5,35 GHz et de 5,65 à 5,85 GHz. Ces stations
radar peuvent provoquer des interférences avec cet appareil et l'endommager.
Notice to users in Taiwan (5 GHz)
應避免影響附近雷達系統之操作。
高增益指向性天線只得應用於固定式點對點系統。
Notice to users in Serbia (5 GHz)
Upotreba ovog uredjaja je ogranicna na zatvorene prostore u slucajevima koriscenja na frekvencijama od
5150-5350 MHz.
Notice to users in Thailand (5 GHz)
This radio communication equipment has the electromagnetic eld strength in compliance with the Safety
Standard for the Use of Radio Communication Equipment on Human Health announced by the National
Telecommunications Commission.
Notice to users in Brazil
Este equipamento opera em caráter secundário, isto é, não tem direito à proteção contra interferência
prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência em sistemas operando em
caráter primário. Este equipamento não tem direito à proteção contra interferência prejudicial e não pode
causar interferência em sistemas devidamente autorizados.
Para obter mais informações, verique o site da ANATEL www.anatel.gov.br.
200 Appendix A Technical information ENWW
Notice to users in Canada
Under Innovation, Science and Economic Development Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Innovation,
Science and Economic Development Canada. To reduce potential radio interference to other users, the
antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not
more than that necessary for successful communication.
This device complies with Innovation, Science and Economic Development Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference,
and (2) this device must accept any interference, including interference that may cause undesired operation
of the device.
WARNING! Exposure to Radio Frequency Radiation. The radiated output power of this device is below the
Innovation, Science and Economic Development Canada radio frequency exposure limits. Nevertheless, the
device should be used in such a manner that the potential for human contact is minimized during normal
operation.
To avoid the possibility of exceeding the Innovation, Science and Economic Development Canada radio
frequency exposure limits, human proximity to the antennas should not be less than 20 cm (8 inches).
Conformément au Règlement d'Innovation, Science et Développement Economique Canada, cet émetteur
radioélectrique ne peut fonctionner qu'avec une antenne d'un type et d'un gain maximum (ou moindre)
approuvé par Innovation, Science et Développement Economique Canada. An de réduire le brouillage
radioélectrique potentiel pour d'autres utilisateurs, le type d'antenne et son gain doivent être choisis de
manière à ce que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas celle nécessaire à une
communication réussie.
Cet appareil est conforme aux normes RSS exemptes de licence d'Innovation, Science et Développement
Economique Canada. Son fonctionnement dépend des deux conditions suivantes : (1) cet appareil ne doit pas
provoquer d'interférences nuisibles et (2) doit accepter toutes les interférences reçues, y compris des
interférences pouvant provoquer un fonctionnement non souhaité de l'appareil.
AVERTISSEMENT relatif à l'exposition aux radiofréquences. La puissance de rayonnement de cet appareil se
trouve sous les limites d'exposition de radiofréquences d'Innovation, Science et Développement Economique
Canada. Néanmoins, cet appareil doit être utilisé de telle sorte qu'il doive être mis en contact le moins
possible avec le corps humain.
An d'éviter le dépassement éventuel des limites d'exposition aux radiofréquences d'Innovation, Science et
Développement Economique Canada, il est recommandé de maintenir une distance de plus de 20 cm entre les
antennes et l'utilisateur.
Notice to users in Taiwan
取得審驗證明之低功率射頻器材，非經核准，公司、商號或使用者均不得擅自變 更頻率、加大功率或變更
原設計之特性及功能。低功率射頻器材之使用不得影響 飛航安全及干擾合法通信；經發現有干擾現象
時，應立即停用，並改善至無干擾 時方得繼續使用。前述合法通信，指依電信管理法規定作業之無線電通
信。低功 率射頻器材須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
Notice to users in Mexico
La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o
dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación no deseada.
Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora.
ENWW Regulatory notices 201
Notice to users in Japan
この機器は技術基準適合証明又は工事設計認証を受けた無線設備を搭載しています。
202 Appendix A Technical information ENWW
Environmental product stewardship program
HP is committed to providing quality products in an environmentally sound manner. Design for recycling has
been incorporated into this product. The number of materials has been kept to a minimum while ensuring
proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and
other connections are easy to locate, access, and remove using common tools. High priority parts have been
designed to access quickly for eicient disassembly and repair. For more information, visit HP's Commitment
to the Environment website at:
www.hp.com/sustainableimpact
●HP tips for reducing environmental impact
●Eco-Tips
●Paper
●Plastics
●European Union Commission Regulation 1275/2008
●Safety data sheets
●Chemical substances
●EPEAT
●SEPA Ecolabel User Information (China)
●Recycling program
●HP inkjet supplies recycling program
●Battery disposal in Taiwan
●California Perchlorate Material Notice
●European Union Battery Directive
●Battery notice for Brazil
●Power consumption
●China Energy Label for Printer, Fax and Copier
●Disposal of waste equipment by users
●Waste disposal for Brazil
●The Table of Hazardous Substances/Elements and their Content (China)
●Regulation on the Control of Waste Electrical and Electronic Equipment (Turkey)
●Restriction of hazardous substance (India)
●Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)
ENWW Environmental product stewardship program 203
HP tips for reducing environmental impact
●Choose from a wide variety of HP papers with FSC® or PEFCTM certication, which indicates that the paper
pulp came from a reputable and well-managed source.1
●Conserve resources-look for paper made with recycled content.
●Recycle your Original HP cartridges-it's easy and free with the HP Planet Partners program, available in
47 countries and territories worldwide.2
●Save paper by printing on both sides of the page.
●Conserve energy by choosing ENERGY STAR® certied HP products.
●Lower your carbon footprint-all HP printers include power management settings that help you control
energy use.
●Discover more ways HP and our customers are reducing environmental impact at www.hp.com/
ecosolutions.
1 HP papers certied under FSC®C017543 or PEFC™TMPEFC/29-13-198.
2 Program availability varies. Original HP cartridge return and recycling is currently available in more
than 50 countries, territories, and regions in Asia, Europe, and North and South America through the HP
Planet Partners program. For more information, visit: www.hp.com/recycle.
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. Please visit the HP Eco Solutions
website for more information on HP’s environmental initiatives.
www.hp.com/sustainableimpact
Paper
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of product life.
European Union Commission Regulation 1275/2008
For product power data, including the power consumption of the product in networked standby if all wired
network ports are connected and all wireless network ports are activated, please refer to section P15
‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/
environment/productdata/itecodesktop-pc.html.
Safety data sheets
Safety Data Sheets, product safety and environmental information are available at www.hp.com/go/ecodata
or on request.
204 Appendix A Technical information ENWW
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our products
as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/
reach.
EPEAT
Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps
identify greener electronics equipment. For more information on EPEAT go to www.epeat.net.
Click here for information on HP's EPEAT registered products.
SEPA Ecolabel User Information (China)
中国环境标识认证产品用户说明
噪声大于 63.0 dB(A) 的办公设备不宜放置于办公室内，请在独立的隔离区域使用。
如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。
如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。
您可以使用再生纸，以减少资源耗费。
Recycling program
HP oers an increasing number of product return and recycling programs in many countries/regions, and
partners with some of the largest electronic recycling centers throughout the world. HP conserves resources
by reselling some of its most popular products. For more information regarding recycling of HP products,
please visit:
www.hp.com/recycle
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in
many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more
information, go to the following website:
www.hp.com/recycle
Battery disposal in Taiwan
ENWW Environmental product stewardship program 205
California Perchlorate Material Notice
Perchlorate material - special handling may apply. See: www.dtsc.ca.gov/hazardouswaste/perchlorate
This product's real-time clock battery or coin cell battery may contain perchlorate and may require special
handling when recycled or disposed of in California.
European Union Battery Directive
This product contains a battery that is used to maintain data integrity of real time clock or product settings
and is designed to last the life of the product. Any attempt to service or replace this battery should be
performed by a qualied service technician.
Battery notice for Brazil
A bateria deste equipamento nao foi projetada para ser removida pelo cliente.
Power consumption
HP printing and imaging equipment marked with the ENERGY STAR® logo is certied by the U.S.
Environmental Protection Agency. The following mark will appear on ENERGY STAR certied imaging
products:
Additional ENERGY STAR certied imaging product model information is listed at: www.hp.com/go/energystar
China Energy Label for Printer, Fax and Copier
复印机、打印机和传真机能源效率标识实施规则
依据“复印机、打印机和传真机能源效率标识实施规则”，该打印机具有中国能效标识。标识上显示的能效
等级和操作模式值根据“复印机、打印机和传真机能效限定值及能效等级”标准（“GB 21521”）来确定和计
算。
1. 能效等级
产品能效等级分 3 级，其中 1 级能效最高。能效限定值根据产品类型和打印速度由标准确定。能效
等级则根据基本功耗水平以及网络接口和内存等附加组件和功能的功率因子之和来计算。
2. 能效信息
206 Appendix A Technical information ENWW
喷墨打印机
–操作模式功率
睡眠状态的能耗按照 GB 21521 的标准来衡量和计算。该数据以瓦特 (W) 表示。
–待机功率
待机状态是产品连接到电网电源上功率最低的状态。该状态可以延续无限长时间，且使用者无
法改变此状态下产品的功率。对于“成像设备”产品，“待机”状态通常相当于“关闭”状态，但也可
能相当于“准备”状态或者“睡眠”状态。该数据以瓦特 (W) 表示。
–睡眠状态预设延迟时间
出厂前由制造商设置的时间决定了该产品在完成主功能后进入低耗模式（例如睡眠、自动关
机）的时间。该数据以分钟表示。
–附加功能功率因子之和
网络接口和内存等附加功能的功率因子之和。该数据以瓦特 (W) 表示。
标识上显示的能耗数据是根据典型配置测量得出的数据，此类配置包含登记备案的打印机依据复印机、
打印机和传真机能源效率标识实施规则所选的所有配置。因此，该特定产品型号的实际能耗可能与标识
上显示的数据有所不同。
要了解规范的更多详情，请参考最新版的 GB 21521 标准。
Disposal of waste equipment by users
This symbol means do not dispose of your product with your other household waste. Instead,
you should protect human health and the environment by handing over your waste
equipment to a designated collection point for the recycling of waste electrical and electronic
equipment. For more information, please contact your household waste disposal service, or
go to http://www.hp.com/recycle.
Waste disposal for Brazil
Não descarte o produto eletronico em
lixo comum
Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois
embora estejam em conformidade com padrões mundiais de restrição a substâncias nocivas,
podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio
ambiente. Ao nal da vida útil deste produto, o usuário deverá entregá-lo à HP. A não
observância dessa orientação sujeitará o infrator às sanções previstas em lei.
Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao
estabelecimento comercial ou rede de assistência técnica autorizada pela HP.
Para maiores informações, inclusive sobre os pontos de recebimento, acesse:
www.hp.com.br/reciclar
ENWW Environmental product stewardship program 207
The Table of Hazardous Substances/Elements and their Content (China)
产品中有害物质或元素的名称及含量
根据中国《电器电子产品有害物质限制使用管理办法》
部件名称
有害物质
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(Cr(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
外壳和托盘◯ ◯ ◯ ◯ ◯ ◯
电线 ◯ ◯ ◯ ◯ ◯ ◯
印刷电路板 X◯ ◯ ◯ ◯ ◯
打印系统X◯ ◯ ◯ ◯ ◯
显示器 X◯ ◯ ◯ ◯ ◯
喷墨打印机墨盒 ◯ ◯ ◯ ◯ ◯ ◯
驱动光盘X◯ ◯ ◯ ◯ ◯
扫描仪X◯ ◯ ◯ ◯ ◯
网络配件 X◯ ◯ ◯ ◯ ◯
电池板 X◯ ◯ ◯ ◯ ◯
自动双面打印系统◯ ◯ ◯ ◯ ◯ ◯
外部电源X◯ ◯ ◯ ◯ ◯
本表格依据 SJ/T 11364 的规定编制。
◯：表示该有害物质在该部件所有均质材料中的含量均在 GB/T 26572 规定的限量要求以下。
X：表示该有害物质至少在该部件的某一均质材料中的含量超出 GB/T 26572 规定的限量要求。
此表中所有名称中含 “X” 的部件均符合中国 RoHS 达标管理目录限用物质应用例外清单的豁免。
此表中所有名称中含 “X” 的部件均符合欧盟 RoHS 立法。
注：环保使用期限的参考标识取决于产品正常工作的温度和湿度等条件。
Regulation on the Control of Waste Electrical and Electronic Equipment (Turkey)
Türkiye Cumhuriyeti: AEEE Yönetmeliğine uygundur
Restriction of hazardous substance (India)
This product, as well as its related consumables and spares, complies with the reduction in hazardous
substances provisions of the "India E-waste (Management and Handling) Rule 2016." It does not contain lead,
mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in
concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for where allowed pursuant to
the exemptions set in Schedule 2 of the Rule.
208 Appendix A Technical information ENWW
Declaration of the Presence Condition of the Restricted Substances Marking
(Taiwan)
台灣 限用物質含有情況標示聲明書
Taiwan Declaration of the Presence Condition of the Restricted Substances Marking
若要存取產品的最新使用指南或手冊，請前往 hp.com/support。選取搜尋您的產品，然後依照 畫面上的
指示繼續執行。
To access the latest user guides or manuals for your product, go to hp.com/support. Select Find your
product, and then follow the onscreen instructions.
ENWW Environmental product stewardship program 209
Index
A
ADSL, fax setup with
parallel phone systems 105
align printhead 180
answer ring pattern
change 93
parallel phone systems 107
answering machine
fax tones recorded 172
set up with fax (parallel phone
systems) 117
set up with fax and modem 118
automatic fax reduction 86
B
backup fax 85
baud rate 94
black and white pages
fax 78
blocked fax numbers
set up 87
both sides, print on 59
broadcast faxing
send 82
buttons, control panel 5, 6
C
carriage
clear carriage jams 156
cartridge access door, locating 3
Cartridges 3
cartridges 143
check ink levels 139
locating 3
replace 140
tips 137
clean
document feeder 179
exterior 179
printhead 180, 181
scanner glass 178
clear
fax logs 100
colored text, and OCR 72
computer modem
shared with fax (parallel phone
systems) 111
shared with fax and answering
machine (parallel phone
systems) 118
shared with fax and voice line
(parallel phone systems) 113
shared with fax and voice mail
(parallel phone systems) 122
conrmation reports, fax 98
connectors, locating 3
control panel
buttons 5, 6
features 5
lights 5, 6
copy
specications 193
correct port test, fax 165
customer support
warranty 185
D
diagnostic page 175
dial tone test, failure 167
dial type, setting 94
dial-up modem
shared with fax (parallel phone
systems) 111
shared with fax and answering
machine (parallel phone
systems) 118
shared with fax and voice line
(parallel phone systems) 113
shared with fax and voice mail
(parallel phone systems) 122
distinctive ringing
change 93
parallel phone systems 107
document feeder
clean 179
feeding problems, troubleshoot
179
load originals 24
double-sided printing 59
DSL, fax setup with
parallel phone systems 105
E
ECM. See error correction mode
edit
text in OCR program 72
embedded web server
about 45
opening 45
troubleshoot, cannot be opened
46
Webscan 75
environment
Environmental product
stewardship program 203
environmental specications 192
error correction mode 82
error reports, fax 99
EWS. See embedded web server
F
fax
answer mode 92
210 Index ENWW
answering machine and modem,
shared with (parallel phone
systems) 118
answering machine
troubleshoot 172
answering machine, set up
(parallel phone systems) 117
auto answer 92
backup fax 85
blocking numbers 87
conrmation reports 98
dial tone test, failed 167
dial type, setting 94
distinctive ringing setup (parallel
phone systems) 107
distinctive ringing, change
pattern 93
DSL, set up (parallel phone
systems) 105
error correction mode 82
error reports 99
forwarding 86
header 92
Internet Protocol, over 97
ISDN line, set up (parallel phone
systems) 107
line condition test, failed 168
log, clear 100
log, print 99
manual receive 84
modem and answering machine,
shared with (parallel phone
systems) 118
modem and voice line, shared
with (parallel phone systems)
113
modem and voice mail, shared
with (parallel phone systems)
122
modem, shared with (parallel
phone systems) 111
monitor dialing 80, 82
parallel phone systems 102
PBX system, set up (parallel
phone systems) 107
phone cord connection test,
failed 165
phone cord type test, failed 167
print last transaction details
100
receive 84
receive, troubleshoot 169, 170
redial options 94
reduction 86
reports 98
reprint 85
rings to answer 93
send 79
send, troubleshoot 169, 171
separate line setup (parallel
phone systems) 105
settings, change 92
setup types 103
shared phone line setup (parallel
phone systems) 108
sound volume 95
specications 193
speed 94
test failed 164
test setup 124
troubleshoot 164
voice mail, set up (parallel phone
systems) 110
wall jack test, failed 165
FoIP 97
forwarding faxes 86
G
glass, scanner
clean 178
load originals 22
locating 2
H
hardware, fax setup test 164
header, fax 92
humidity specications 192
I
ink cartridges
part numbers 143
ink levels, check 139
Internet Protocol
fax, using 97
IP address
checking for printer 46
IP settings 36
ISDN line, set up with fax
parallel phone systems 107
J
jams
clear 148
paper to avoid 27
junk fax mode 87
L
lights, control panel 5, 6
line condition test, fax 168
link speed, setting 36
log, fax
print 99
M
maintain
page smear 180
printhead 180
maintenance
align printhead 180
check ink levels 139
clean 179
clean printhead 181
diagnostic page 175
printhead 180
replace cartridges 140
manual faxing
receive 84
send 80
media
duplexing 59
memory
reprint faxes 85
save faxes 85
modem
shared with fax (parallel phone
systems) 111
shared with fax and answering
machine (parallel phone
systems) 118
shared with fax and voice line
(parallel phone systems) 113
shared with fax and voice mail
(parallel phone systems) 122
monitor dialing 80, 82
multi-feeds, troubleshoot 157
N
networks
connector illustration 3
IP settings 36
link speed 36
ENWW Index 211
settings, change 36
view and print settings 36
wireless communication setup
30
wireless settings 175
notices
CE mark 197
EU 197
O
OCR
edit scanned documents 72
operating systems supported 192
output tray
locating 2
P
paper
clear jams 148
load tray 11
selecting 27
skewed pages 157
specications 192
troubleshoot feeding 156
paper-feed problems, troubleshoot
156
parallel phone systems
answering machine setup 117
countries/regions with 102
distinctive ringing setup 107
DSL setup 105
ISDN setup 107
modem and answering machine
setup 118
modem and voice mail setup
122
modem setup 111
modem shared with voice line
setup 113
PBX setup 107
separate line setup 105
setup types 103
shared line setup 108
PBX system, set up with fax
parallel phone systems 107
phone book
change contact 89
change group contacts 89
delete contacts 90
send fax 79
set up 89
set up group contacts 89
phone cord
connected to correct port test
failed 165
correct type test failed 167
phone line, answer ring pattern 93
phone, fax from
receive 84
send, 80
power
troubleshoot 173
power input, locating 3
print
diagnostic page 175
double-sided 59
fax logs 99
fax reports 98
faxes 85
last fax details 100
troubleshoot 173
print quality
clean page smear 180
print quality report 175
printer control panel
locating 2
network settings 36
send faxes 79
printer software (Windows)
about 44
opening 43, 44
printer status report
information on 175
printhead 180
clean 181
printhead, align 180
pulse dialing 94
R
radio interference
regulatory information 199
rear access panel
illustration 3
receive faxes
auto answer mode 92
automatically 84
blocking numbers 87
forwarding 86
manually 84
rings to answer 93
troubleshoot 169, 170
recycle
ink cartridges 205
redial options, setting 94
reduce fax 86
regulatory information 199
regulatory model number 195
regulatory notices 195
replace cartridges 140
reports
conrmation, fax 98
diagnostic 175
error, fax 99
fax test failed 164
web access 176
wireless test 176
reprint
faxes from memory 85
rings to answer 93
S
save
faxes in memory 85
scan
from Webscan 75
OCR 72
scan specications 193
scanner glass
clean 178
load originals 22
locating 2
send faxes
basic fax 79
from a phone 80
memory, from 81
monitor dialing 80, 82
troubleshoot 169, 171
send scans
for OCR 72
serial phone systems
countries/regions with 102
setup types 103
settings
network 36
speed, fax 94
volume, fax 95
setup
answering machine (parallel
phone systems) 117
212 Index ENWW
answering machine and modem
(parallel phone systems) 118
computer modem (parallel phone
systems) 111
computer modem and answering
machine (parallel phone
systems) 118
computer modem and voice line
(parallel phone systems) 113
computer modem and voice mail
(parallel phone systems) 122
distinctive ringing 93
distinctive ringing (parallel phone
systems) 107
DSL (parallel phone systems)
105
fax scenarios 103
fax, with parallel phone
systems 102
ISDN line (parallel phone
systems) 107
PBX system (parallel phone
systems) 107
separate fax line (parallel phone
systems) 105
shared phone line (parallel phone
systems) 108
test fax 124
voice mail (parallel phone
systems) 110
voice mail and computer modem
(parallel phone systems) 122
Setup icon 7
skew, troubleshoot
print 157
software
OCR 72
scan 69
Webscan 75
specications
paper 192
physical 192
system requirements 192
status
network conguration page 175
subscriber identication code 92
system requirements 192
T
technical information
copy specications 193
fax specications 193
scan specications 193
telephone line, answer ring pattern
93
telephone wall jack, fax 165
telephone, fax from
receive 84
send 80
temperature specications 192
tests, fax
dial tone, failed 167
failed 164
fax line condition 168
fax phone cord type test failed
167
hardware, failed 164
port connection, failed 165
setup 124
telephone wall jack 165
tone dialing 94
trays
clear paper jams 148
load paper 11
locating 2
paper-width guides illustration
2
troubleshoot feeding 156
troubleshoot
answering machines 172
control panel help system 148
embedded web server 46
fax 164
fax dial tone test failed 167
fax hardware test failed 164
fax line test failed 168
fax phone cord connection test
failed 165
fax phone cord type test failed
167
fax tests 164
fax wall jack test, failed 165
HP Smart 148
multiple pages are picked 157
network conguration page 175
paper not picked up from tray
156
paper-feed problems 156
power 173
print 173
printer status report 175
receive faxes 169, 170
send faxes 169, 171
skewed pages 157
two-sided printing 59
U
USB connection
port, locating 2, 3
V
view
network settings 36
voice mail
set up with fax (parallel phone
systems) 110
set up with fax and computer
modem (parallel phone
systems) 122
volume
fax sounds 95
W
wall jack test, fax 165
warranty 185
web access test report 176
Webscan 75
Windows
print brochures 55
system requirements 192
wireless communication
regulatory information 199
set up 30
wireless connection icons 7
wireless test report 176
ENWW Index 213