Table of Contents
- Getting started
- Using the monitor
- Support and troubleshooting
- Maintaining the monitor
- Technical specifications
- Accessibility
- Index
HP X27c User Manual
Displayed below is the user manual for X27c by HP which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
User Guide
SUMMARY
This guide provides technical specications and information about monitor features, setting up the monitor, and using
the monitor.
Legal information
© Copyright 2021 HP Development Company,
L.P.
AMD and FreeSync are trademarks or
registered trademarks of Advanced Micro
Devices, Inc. HDMI, the HDMI Logo and High
Denition Multimedia Interface are trademarks
or registered trademarks of HDMI Licensing
LLC. DisplayPort™, the DisplayPort™ logo,
and VESA® are trademarks or registered
trademarks owned by the Video Electronics
Standards Association (VESA) in the United
States and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your product. To access the latest
user guide, go to http://www.hp.com/support,
and follow the instructions to nd your
product. Then select Manuals.
First Edition: May 2021
Document part number: M54492-001
About this guide
This guide provides technical specications and information about monitor features, setting up the monitor,
and using the software. Depending on the model, your monitor may not have all the features included in this
guide.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages
related to property damage). Warns the user that failure to follow a procedure exactly as described could
result in loss of data or in damage to hardware or software. Also contains essential information to explain a
concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
This product incorporates HDMI technology.
iii
iv About this guide
Table of contents
1 Getting started.......................................................................................................................................................................1
Important safety information ...........................................................................................................................................1
More HP resources ............................................................................................................................................................. 2
Preparing to call technical support ...........................................................................................................................2
Getting to know your monitor ...........................................................................................................................................2
Features .....................................................................................................................................................................2
Rear components.......................................................................................................................................................4
Locating the serial number and product number .....................................................................................................4
Setting up the monitor ......................................................................................................................................................4
Attaching the monitor stand .....................................................................................................................................5
Mounting the monitor head.......................................................................................................................................6
Removing the monitor stand.............................................................................................................................6
Attaching the monitor head to a mounting device............................................................................................7
Connecting the cables................................................................................................................................................7
Adjusting the monitor (select products only)............................................................................................................9
Installing a security cable..........................................................................................................................................9
Turning on the monitor............................................................................................................................................10
HP watermark and image retention policy..............................................................................................................10
2 Using the monitor ................................................................................................................................................................12
Downloading software and utilities ................................................................................................................................12
The Information le .........................................................................................................................................................12
The Image Color Matching le .........................................................................................................................................12
Using the OSD menu ........................................................................................................................................................12
Using the OSD function buttons ......................................................................................................................................13
Reassigning the function buttons ...................................................................................................................................14
Display mode status ........................................................................................................................................................14
Using Auto-Sleep Mode (select products only) ...............................................................................................................15
3 Support and troubleshooting ..............................................................................................................................................16
Solving common issues ...................................................................................................................................................16
Button lockouts................................................................................................................................................................17
4 Maintaining the monitor ......................................................................................................................................................18
Maintenance guidelines...................................................................................................................................................18
Cleaning the monitor ...............................................................................................................................................18
Shipping the monitor...............................................................................................................................................19
Appendix A Technical specications.......................................................................................................................................20
68.6 cm (27.0 in) model specications ...........................................................................................................................20
80 cm (31.5 in) model specications...............................................................................................................................21
Preset display resolutions ...............................................................................................................................................21
68.6 cm (27.0 in) model...........................................................................................................................................22
80 cm (31.5 in) model..............................................................................................................................................23
Energy saver feature .......................................................................................................................................................24
Appendix B Accessibility .........................................................................................................................................................25
HP and accessibility .........................................................................................................................................................25
Finding the technology tools you need ...................................................................................................................25
The HP commitment................................................................................................................................................25
International Association of Accessibility Professionals (IAAP) .............................................................................26
Finding the best assistive technology.....................................................................................................................26
Assessing your needs ......................................................................................................................................26
v
Accessibility for HP products ...........................................................................................................................26
Standards and legislation................................................................................................................................................27
Standards.................................................................................................................................................................27
Mandate 376 – EN 301 549..............................................................................................................................27
Web Content Accessibility Guidelines (WCAG) .................................................................................................27
Legislation and regulations.....................................................................................................................................28
Useful accessibility resources and links..........................................................................................................................28
Organizations...........................................................................................................................................................28
Educational institutions...........................................................................................................................................28
Other disability resources........................................................................................................................................29
HP links ....................................................................................................................................................................29
Contacting support ..........................................................................................................................................................29
Index ........................................................................................................................................................................................30
vi
Getting started1
Read this chapter to learn about safety information and where to nd additional HP resources.
Important safety information
An AC adapter and power cord might be included with the monitor. If you use another cord, use only a power
source and connection appropriate for this monitor. For information about the correct power cord set to use
with the monitor, see the Product Notices provided in your documentation kit.
WARNING! To reduce the risk of electric shock or damage to the equipment:
●Plug the power cord into an AC outlet that is easily accessible at all times.
●If the power cord has a three-pin attachment plug, plug the cord into a grounded (earthed) three-pin
outlet.
●Disconnect power from the computer by unplugging the power cord from the AC outlet. When
unplugging the power cord from the AC outlet, grasp the cord by the plug.
For your safety, do not place anything on power cords or cables. Take care to route all cords and cables
connected to the monitor so that they cannot be stepped on, pulled, grabbed, or tripped over.
To reduce the risk of serious injury, read the Safety & Comfort Guide provided with your user guides. It
describes proper workstation setup and proper posture, health, and work habits for computer users. The
Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety &
Comfort Guide is also available on the web at http://www.hp.com/ergo.
IMPORTANT: For the protection of the monitor and the computer, connect all power cords for the computer
and its peripheral devices (such as a monitor, printer, scanner) to a surge protection device such as a power
strip or uninterruptible power supply (UPS). Not all power strips provide surge protection; the power strip
must be specically labeled as having this capability. Use a power strip whose manufacturer oers a damage
replacement policy so that you can replace the equipment if surge protection fails.
Use the appropriate and correctly sized furniture designed to properly support your monitor.
WARNING! Monitors that are inappropriately situated on dressers, bookcases, shelves, desks, speakers,
chests, or carts could fall over and cause personal injury.
WARNING! Stability hazard: The device might fall, causing serious personal injury or death. To prevent
injury, securely attach the monitor to the oor or wall in accordance with the installation instructions.
WARNING! This equipment is not suitable for use in locations where children are likely to be present.
NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a controlled
luminous environment to avoid interference from surrounding light and bright surfaces that might cause
disturbing reections from the screen.
Getting started 1
More HP resources
Use this table to locate resources that provide product details, how-to information, and more.
Table 1-1 Additional information
Resource Contents
Setup Instructions Overview of monitor setup and features
HP support For HP support or to resolve a hardware or software problem, go to
http://www.hp.com/support, and follow the instructions to nd your product.
– or –
Type support in the taskbar search box, and then select HP Support Assistant. Then
select Support.
– or –
Select the question mark icon in the taskbar search box.
Then select Support.
NOTE: Contact customer support to replace the power cord, the AC adapter (select products only), or any other cables that shipped
with your monitor.
Preparing to call technical support
Use this information if you have to troubleshoot an issue.
If you cannot solve a problem using Support and troubleshooting on page 16, a call to technical support can
provide additional help. Have the following information available when you call.
●Monitor model number
●Monitor serial number
●Purchase date on invoice
●Conditions under which the problem occurred
●Error messages received
●Hardware conguration
●Name and version of the hardware and software that you are using
Getting to know your monitor
Your monitor has top-rated features. This section provides details about your components, where they are
located, and how they work.
Features
Depending on the model, your monitor might include the following features:
2Chapter 1 Getting started
Display features
●68.6 cm (27 in) curved monitor with 1920 × 1080 @ 165 Hz resolution, plus full-screen support for lower
resolutions; includes custom scaling for maximum image size while preserving original aspect ratio
●68.6 cm (27 in) curved monitor with 2560 × 1440 @ 165 Hz resolution, plus full-screen support for lower
resolutions; includes custom scaling for maximum image size while preserving original aspect ratio
●80 cm (31.5 in) curved monitor with 1920 × 1080 @ 165 Hz resolution, plus full-screen support for lower
resolutions; includes custom scaling for maximum image size while preserving original aspect ratio
●Liquid crystal display (LCD) with active matrix and vertical alignment (VA)
●Wide color gamut to provide coverage of sRGB color spaces
●Nonglare panel with an LED backlight
●Wide viewing angle to allow viewing from a sitting or standing position, or moving from side to side
●Tilt and height adjustment capabilities
●Four on-screen display (OSD) buttons, three that you can recongure to quickly allow selection of the
most commonly used operations
●On-screen display (OSD) adjustments in several languages for easy setup and screen optimization
●Color space presets for gaming
●Energy saver feature to meet requirements for reduced power consumption
●Security cable slot on the rear of the monitor for an optional security cable
Connectors
●DisplayPort™ video input (cable included)
●High-Denition Multimedia Interface™ (HDMI) video input
●Audio-out (headphone) jack
Monitor stand
●Removable stand for exible monitor head mounting solutions
●HP Quick Release 2 device to quickly attach the monitor head to the stand with a simple click, and then
remove it with the convenient sliding tab release
●VESA® mounting bracket for attaching the monitor head to a wall-mount device or swing arm (bracket
sold separately)
●VESA mounting capability (100 × 100 mm) for attaching the monitor to a swing arm mount
●Support for a mounting bracket to attach the monitor to a workstation
NOTE: For safety and regulatory information, see the Product Notices provided in your documentation kit.
To access the latest user guide, go to http://www.hp.com/support, and follow the instructions to nd your
product. Then select Manuals.
Features 3
Rear components
To identify the components on the rear of the monitor, use this illustration and table.
Table 1-2 Rear components and their descriptions
Component Description
(1) OSD buttons Open the OSD menu and make adjustments to monitor settings.
(2) Power button Turns the monitor on or o.
(3) Power connector Connects a power cord.
(4) HDMI port Connects the HDMI cable to a source device such as a computer or game console.
(5) DisplayPort connector Connects the DisplayPort cable to a source device such as a computer or game console.
(6) Audio-out (headphone jack) Connects optional powered stereo speakers, headphones, earbuds, or a headset.
(7) Security cable slot Connects an optional security cable.
Locating the serial number and product number
Depending on the product, the serial number and product number are located on a label on the rear of
the monitor or on a label under the front bezel of the monitor head. You might need these numbers when
contacting HP for support.
Setting up the monitor
This section describes attaching the monitor stand or wall mount and the options for connecting your monitor
to a PC, notebook, gaming console, or similar device.
4Chapter 1 Getting started
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure on the
panel can cause nonuniformity of color or disorientation of the liquid crystals. If this occurs, the screen will
not recover to its normal condition.
IMPORTANT: To prevent the screen from getting scratched, defaced, or broken and to prevent damage to
the control buttons, position the monitor facedown on a at surface covered with protective sheet foam or a
nonabrasive cloth.
Attaching the monitor stand
Correctly attaching your monitor stand is critical for safe use. This section describes how to safely attach a
stand.
TIP: Consider the placement of the monitor, because surrounding light and bright surfaces might cause
interfering reections.
NOTE: The procedures for attaching a monitor stand might be dierent on other models.
1. The monitor head should be placed facedown in the box, never on a at surface.
2. Slide the top of the mounting plate on the stand under the upper lip of the recess in the back of the panel
(1).
3. Lower the bottom of the stand’s mounting plate into the recess until it snaps into place (2).
The latch on the bottom of the mounting plate pops up when the stand is locked in place.
4. Attach the base to the stand (1) and tighten the screw (2).
Attaching the monitor stand 5
Mounting the monitor head
To attach your monitor to a wall using a swing arm or other mounting xture, follow the steps in this section
to safely and securely connect your monitor.
IMPORTANT: This monitor supports the VESA industry-standard 100 mm mounting holes. To attach a third-
party mounting solution to the monitor head, use four 4 mm, 0.7 pitch, and 10 mm long screws. Longer
screws might damage the monitor. Be sure that the manufacturer’s mounting solution is compliant with the
VESA standard and is rated to support the weight of the monitor head. For best performance, use the power
and video cables provided with the monitor.
NOTE: This apparatus is intended to be supported by a UL-listed or CSA-listed wall-mount bracket.
Removing the monitor stand
If you decide to use a wall mount instead of the monitor stand that you attached, rst remove the stand.
IMPORTANT: Before you disassemble the monitor, be sure that the monitor is turned o and all cables are
disconnected.
IMPORTANT: To position and stabilize the monitor, HP recommends that two people perform these
procedures.
1. Disconnect and remove all cables from the monitor.
2. Place the monitor facedown in the box.
3. Push up the latch near the bottom center of the stand’s mounting plate (1).
4. Swing the bottom of the stand up until the mounting plate clears the recess in the monitor head (2).
5. Slide the stand out of the recess.
6 Chapter 1 Getting started
Attaching the monitor head to a mounting device
You might need additional tools such as a screwdriver (purchased separately) when you attach a mounting
device. To avoid damage to your monitor, follow these instructions.
1. Remove the four screws from the VESA holes located on the rear of the monitor head.
2. To attach the monitor head to a swing arm or other mounting device, insert four mounting screws
through the holes on the mounting device and into the VESA screw holes on the back of the monitor
head.
IMPORTANT: If these instructions do not apply to your device, then follow the mounting device
manufacturer’s instructions when mounting the monitor to a wall or swing arm.
Connecting the cables
In addition to details about how to connect a cable, this section contains information about how your monitor
functions when you connect certain cables.
NOTE: Depending on the model, the monitor might be capable of supporting HDMI or DisplayPort inputs.
The video mode is determined by the video cable used. The monitor automatically determines which inputs
have valid video signals. You can select the inputs through the OSD menu. The monitor ships with select
cables. Not all cables shown in this section are included with the monitor.
1. Place the monitor in a convenient, well-ventilated location near the computer.
2. Connect a video cable.
NOTE: The monitor automatically determines which inputs have valid video signals. To select any input,
open the OSD menu and select Input.
Attaching the monitor head to a mounting device 7
●Connect one end of a DisplayPort cable to the DisplayPort connector on the rear of the monitor and
the other end to the DisplayPort connector on the source device.
●Connect one end of an HDMI cable to the HDMI port on the rear of the monitor and the other end to
the HDMI port on the source device.
3. Connect the power cord to the power connector on the monitor and connect the other end to a grounded
AC outlet.
WARNING! To reduce the risk of electric shock or damage to the equipment:
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) AC outlet that is easily accessible at all times.
Disconnect power from the equipment by unplugging the power cord from the AC outlet.
For your safety, do not place anything on power cords or cables. Arrange them so that no one can
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging the power cord
from the AC outlet, grasp the cord by the plug.
8 Chapter 1 Getting started
Adjusting the monitor (select products only)
To support an ergonomic work space, your monitor oers the adjustment options outlined in this section.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
1. Tilt the monitor head forward or backward to set it to a comfortable eye level.
2. Adjust the monitor’s height to a comfortable position for your individual workstation. The monitor’s top
bezel edge should not exceed a height that is parallel to your eye height. A monitor that is positioned low
and reclined might be more comfortable for users with corrective lenses. Reposition your monitor as you
adjust your working posture throughout the work day.
Installing a security cable
As a security measure, you can secure the monitor to a xed object with an optional security cable available
from HP. Use the key that came with the optional security cable to attach and remove the lock.
Adjusting the monitor (select products only) 9
Turning on the monitor
This section provides important information about preventing damage to your monitor, startup indicators,
and troubleshooting information.
IMPORTANT: Burn-in image damage might occur on monitors that display the same static image on the
screen for 12 or more hours. To avoid burn-in image damage, you should always activate a screen saver
application or turn o the monitor when it will not be in use for a prolonged period of time. Image retention
is a condition that might occur on all LCD screens. Burn-in damage on the monitor is not covered under the
HP warranty.
NOTE: If pressing the power button has no eect, the Power Button Lockout feature might be enabled. To
disable this feature, press and hold the monitor power button for 10 seconds.
NOTE: On select HP monitors, you can disable the power light in the OSD menu. Press the Menu button to
open the OSD, select Power, select Power LED, and then select O.
▲Press the power button on the monitor to turn it on.
When you rst turn on your monitor, a monitor status message is displayed for 5 seconds. The message
shows which input is the current active signal, the status of the auto-switch source setting (On or O; default
setting is On), the current preset display resolution, and the recommended preset display resolution.
The monitor automatically scans the signal inputs for an active input and uses that input for the display.
HP watermark and image retention policy
Some monitors are designed with In-Plane Switching (IPS) and VA display technology, which provides wide
viewing angles and advanced image quality. Though suitable for many applications, this panel technology is
not suitable for static, stationary, or xed images for long periods of time, unless you use screen savers.
10 Chapter 1 Getting started
Applications with static images can include camera surveillance, video games, marketing logos, and
templates. Static images can cause image retention damage that could look like stains or watermarks on
the monitor's screen.
Image retention damage on monitors that are in use 24 hours per day is not covered under the HP warranty.
To avoid image retention damage, always turn o the monitor when it is not in use, or use the power
management setting, if supported on your computer, to turn o the monitor when the computer is idle.
HP watermark and image retention policy 11
Using the monitor2
This chapter describes how to use your monitor and its features, including software and utilities, the OSD
menu, the function buttons, power modes, and Windows Hello.
Downloading software and utilities
You can download and install these les from HP Support.
●INF (Information) le
●ICM (Image Color Matching) les
●HP Display Center: Adjusts the monitor settings
To download the les:
1. Go to http://www.hp.com/support.
2. Select Software and Drivers.
3. Select your product type.
4. Enter your HP monitor model in the search eld and follow the on-screen instructions.
The Information le
The INF le denes monitor resources used by Windows® operating systems to ensure monitor compatibility
with the computer’s graphics adapter.
This monitor is Plug and Play compatible, and the monitor will work correctly without installing the INF
le. Monitor Plug and Play compatibility requires that the computer’s graphics card is VESA DDC2 compliant
and that the monitor connects directly to the graphics card. Plug and Play does not work through separate
BNC-type connectors or through distribution buers, boxes, or both.
The Image Color Matching le
The ICM les are data les that are used in conjunction with graphics programs to provide consistent color
matching from monitor screen to printer, or from scanner to monitor screen. These les are activated from
within graphics programs that support this feature.
NOTE: The ICM color prole is written in accordance with the International Color Consortium (ICC) Prole
Format specication.
Using the OSD menu
You can adjust your HP monitor to suit your preferences. Use the OSD menu to customize the viewing features
of your monitor.
12 Chapter 2 Using the monitor
To access and make adjustments in the OSD:
●Use the buttons on the rear of the monitor.
To access the OSD menu and make adjustments:
1. If the monitor is not already on, press the power button to turn on the monitor.
2. Press the Menu button.
3. Use the three function buttons to navigate, select, and adjust the menu choices. The on-screen button
labels vary, depending on which menu or submenu is active.
The following table lists possible menu selections in the OSD main menu. It includes descriptions for each
setting and its impacts on your monitor's appearance or performance.
Table 2-1 OSD menu options and descriptions for using a button
Main menu Description
Gaming Selects and adjusts gaming preferences, such as Adaptive-Sync, response time, frame rate, crosshair, and
multiple-monitor alignment.
Color Selects and adjusts the screen color.
Image Adjusts the screen image.
Input Selects the video input signal (DisplayPort or HDMI).
Power Adjusts the power settings.
Menu Adjusts the OSD menu and function button controls.
Management Adjusts the power settings.
Information Selects and displays important information about the monitor.
Exit Exits the OSD menu screen.
Using the OSD function buttons
The function buttons oer useful actions, and you can customize all but one of them to make them even more
useful.
NOTE: The actions of the function buttons vary among monitor models.
For information about changing the function of the buttons, see Reassigning the function buttons on page
14.
Using the OSD function buttons 13
Table 2-2 Button names and descriptions
Button Description
(1) Menu button Opens the OSD main menu, selects a menu item from the OSD, or closes the OSD menu.
(2) Next Input button
Assignable function button
Switches the monitor's input source to the next input.
(3) Color button
Assignable function button
Opens the Color menu.
(4) Brightness button
Assignable function button
Adjusts the monitor screen brightness.
Reassigning the function buttons
Except for the Menu button, you can change the action associated with a function button from the default
action so that you can quickly access your most commonly used menu items.
To reassign the function buttons:
1. Press the Menu button to open the OSD menu.
2. Select Menu, select Assign Buttons, and then select one of the available options for the button that you
want to assign.
Display mode status
When you turn on the monitor, the status message shows the display mode. The display mode is also
displayed when you change the video input.
The current display mode shows in the Information menu window and at the bottom of the OSD’s main menu
in the status bar area. Modes of operation vary by model. The most common modes are AMD® FreeSync™ or
AMD FreeSync Premium for HDMI and Adaptive-Sync for DisplayPort.
14 Chapter 2 Using the monitor
To turn on the Adaptive-Sync mode:
1. Press the Menu button to open the OSD.
2. In the OSD, select Gaming.
3. Select Adaptive-Sync, and then select On.
NOTE: The Adaptive-Sync menu default setting is on.
Using Auto-Sleep Mode (select products only)
Your monitor has an energy-saving feature called Auto-Sleep Mode, a reduced power state. This section
describes how to activate or adjust Auto-Sleep Mode on your monitor.
When Auto-Sleep Mode is enabled (enabled by default), the monitor enters a reduced power state when the
computer signals low power mode (absence of either horizontal or vertical sync signal).
Upon entering this reduced power state (Auto-Sleep mode), the monitor screen is blanked, the backlight turns
o, and the power light turns amber. The monitor draws less than 0.5 W of power when in this reduced power
state. The monitor wakes from Auto-Sleep mode when the computer sends an active signal to the monitor
(for example, when you activate the mouse or keyboard).
To disable Auto-Sleep Mode in the OSD:
1. Press the Menu button to open the OSD.
2. In the OSD, select Power.
3. Select Auto-Sleep Mode, and then select O.
Using Auto-Sleep Mode (select products only) 15
Support and troubleshooting3
If your monitor is not working as expected, you might be able to resolve the issue by following the instructions
in this section.
Solving common issues
The following table lists possible issues, the possible cause of each issue, and the recommended solutions.
Table 3-1 Common issues and solutions
Issues Possible cause Solution
Screen is blank or video is
blinking.
Power cord is disconnected. Connect the power cord.
Monitor is o. Press the monitor power button.
NOTE: If pressing the power button has no eect, press and
hold the power button for 10 sec to disable the Power Button
Lockout feature.
Video cable is improperly connected. Connect the video cable properly. For more information, see
Connecting the cables on page 7.
System is in Auto-Sleep Mode. Press any key on the keyboard or move the mouse to
inactivate the screen blanking utility.
Video card is incompatible. Open the OSD menu and select the Input menu. Set Auto
Switch Input to O and manually select the input.
or
Replace the video card or connect the video cable to one of
the computer’s on-board video sources.
Image appears blurred,
indistinct, or too dark.
Brightness setting is too low. Open the OSD menu, and select Brightness to adjust the
brightness scale as needed.
“Check Video Cable” is
displayed on the screen.
Monitor video cable is disconnected. Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is
o while connecting the video cable.
“Input Signal Out of Range” is
displayed on screen.
Video resolution and/or refresh rate
are set higher than the monitor
supports.
Change the settings to a supported setting (see Preset display
resolutions on page 21).
The monitor does not enter
into a low-power sleep state.
The monitor's power saving control is
disabled.
Open the OSD menu and select Power, select Auto-Sleep
Mode, and then set auto-sleep to On.
“OSD Lockout” is displayed. The monitor's OSD Lockout function
is enabled.
Press and hold the Menu button for 10 seconds to disable the
OSD Lockout function.
“Power Button Lockout” is
displayed.
The monitor's Power Button Lockout
feature is enabled.
Press and hold the Power button for 10 seconds to unlock the
power button function.
16 Chapter 3 Support and troubleshooting
Button lockouts
The button lockout function is available only when the monitor is on, an active signal is displayed, and the OSD
menu is closed. Holding down the power button or Menu button for 10 seconds disables that button. You can
re-enable the button by holding it down again for 10 seconds.
Button lockouts 17
Maintaining the monitor4
Properly maintained, your monitor can run for many years. These instructions provide steps you can perform
to keep your monitor in the best condition.
Maintenance guidelines
Follow these instructions to enhance the performance and extend the life of the monitor.
●Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those controls
that are covered in the operating instructions. If the monitor is not operating properly or has been
dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
●Use only a power source and connection appropriate for this monitor, as indicated on the label or back
plate of the monitor.
●Be sure that the total ampere rating of the products connected to the outlet does not exceed the current
rating of the AC outlet and that the total ampere rating of the products connected to the cord does not
exceed the rating of the cord. Look on the power label to determine the ampere rating (AMPS or A) for
each device.
●Install the monitor near an outlet that you can easily reach. Disconnect the monitor by grasping the plug
rmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
●Turn the monitor o when it is not in use, and use a screen saver program. Doing this can substantially
increase the life expectancy of the monitor.
NOTE: A burned-in image on the monitor is not covered under the HP warranty.
●Never block the slots and openings of the cabinet or push objects into them. These openings provide
ventilation.
●Do not drop the monitor or place it on an unstable surface.
●Do not allow anything to rest on the power cord. Do not walk on the cord.
●Keep the monitor in a well-ventilated area, away from excessive light, heat, or moisture.
Cleaning the monitor
Use these instructions to clean your monitor when necessary.
1. Turn o the monitor and unplug the power cord from the AC outlet.
2. Disconnect any external devices.
3. Dust the monitor by wiping the screen and the cabinet with a soft, clean antistatic cloth.
18 Chapter 4 Maintaining the monitor
4. For more diicult cleaning situations, use a 50/50 mix of water and isopropyl alcohol.
IMPORTANT: Do not use cleaners that contain petroleum-based materials such as benzene, thinner, or
any volatile substance to clean the monitor screen or cabinet. These chemicals might damage the
monitor.
IMPORTANT: Spray the cleaner onto a cloth and use the damp cloth to gently wipe the screen surface.
Never spray the cleaner directly on the screen surface. It can run behind the bezel and damage the
electronics. The cloth should be moist, but not wet. Water dripping into the ventilation openings or other
points of entry can cause damage to the monitor. Allow the monitor to air-dry before use.
5. After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. The World
Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best practice
for preventing the spread of viral respiratory illnesses and harmful bacteria. A disinfectant that is within
HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This
solution is also known as rubbing alcohol and is sold in most stores.
Shipping the monitor
Keep the original packing box in a storage area. You might need it later if you ship the monitor or move.
Shipping the monitor 19
Technical specicationsA
This section contains technical specications for the physical aspects of your monitor, such as the weight and
viewing dimensions, as well as required environmental operating conditions and power source ranges.
All specications represent the typical specications provided by HP component manufacturers; actual
performance can vary either higher or lower.
NOTE: For the latest specications or additional specications for this product, go to
http://www.hp.com/go/quickspecs/ and search for your specic monitor model to nd the model-specic
QuickSpecs.
68.6 cm (27.0 in) model specications
This section provides specications for your monitor.
Table A-1 Technical specications
Specication Measurement
Display, wide-screen 68.6 cm 27 in
Type VA
Viewable image size 68.6 cm diagonal 27 in diagonal
Maximum weight (unpacked) 6.90 kg 15.20 lbs
Vertical refresh rate 60–165 Hz (DP/HDMI)
-or-
55–144 Hz (HDMI)
60-165 Hz (DP)
FHD
-or-
QHD
Maximum resolution 1920 × 1080
-or-
2560 × 1440
FHD
-or-
QHD
Dimensions (include base)
Height (highest position) 51.11 cm 20.12 in
Height (lowest position) 41.11 cm 16.19 in
Depth 21.15 cm 8.33 in
Width 61.13 cm 24.07 in
Tilt –5° to 20°
Environmental requirements temperature
Operating temperature 5°C to 35°C 41°F to 95°F
Storage temperature –20°C to 60°C –4°F to 140°F
20 Appendix A Technical specications
Table A-1 Technical specications (continued)
Specication Measurement
Storage humidity 5% to 95% (noncondensing)
Power source 100 V ac to 240 V ac 50/60 Hz 2A
Input terminal One HDMI port and one DisplayPort connector
80 cm (31.5 in) model specications
This section provides specications for your monitor.
Table A-2 Technical specications
Specication Measurement
Display, wide-screen 80 cm 31.5 in
Type VA
Viewable image size 80 cm diagonal 31.5 in diagonal
Maximum weight (unpacked) 8.50 kg 18.70 lbs
Vertical refresh rate 60–165 Hz (DP/HDMI)
Maximum resolution 1920 × 1080 FHD
Dimensions (include base)
Height (highest position) 55.37 cm 21.80 in
Height (lowest position) 45.37 cm 17.86 in
Depth 23.49 cm 9.25 in
Width 70.89 cm 27.91 in
Tilt –5° to 20°
Environmental requirements temperature
Operating temperature 5°C to 35°C 41°F to 95°F
Storage temperature –20°C to 60°C –4°F to 140°F
Storage humidity 5% to 95% (noncondensing)
Power source 100 V ac to 240 V ac 50/60 Hz 2A
Input terminal One HDMI port and one DisplayPort connector
Preset display resolutions
The following display resolutions are the most commonly used modes and are set as factory defaults. This
monitor automatically recognizes these preset modes, and they will appear properly sized and centered on
the screen.
80 cm (31.5 in) model specications 21
68.6 cm (27.0 in) model
This section provides preset display resolutions and preset timing resolutions.
FHD
Table A-3 Preset display resolutions
Preset Pixel format Horz freq (kHz) Vert freq (Hz)
1 640 × 480 31.469 59.940
2 720 × 400 31.469 70.087
3 800 × 600 37.879 60.317
4 1024 × 768 48.363 60.004
5 1280 × 720 45.000 60.000
6 1280 × 800 49.702 59.810
7 1280 × 1024 63.981 60.020
8 1440 × 900 55.935 59.887
9 1600 × 900 60.000 60.000
10 1680 × 1050 65.290 59.954
11 1920 × 1080 67.500 60.000
12 1920 × 1080 83.894 74.973
13 1920 × 1080 135.000 120.000
14 1920 × 1080 166.587 143.981
15 1920 × 1080 192.788 164.917
QHD
Table A-4 Preset display resolutions
Preset Pixel format Horz freq (kHz) Vert freq (Hz)
1 640 × 480 31.469 59.940
2 720 × 400 31.469 70.087
3 800 × 600 37.879 60.317
4 1024 × 768 48.363 60.004
5 1280 × 720 45.000 60.000
6 1280 × 800 49.702 59.810
7 1280 × 1024 63.981 60.020
8 1440 × 900 55.935 59.887
9 1600 × 900 60.000 60.000
10 1680 × 1050 65.290 59.954
11 1920 × 1080 67.500 60.000
22 Appendix A Technical specications
Table A-4 Preset display resolutions (continued)
Preset Pixel format Horz freq (kHz) Vert freq (Hz)
12 1920 × 1200 74.038 59.950
13 2560 × 1400 88.787 59.951
14 2560 × 1400 111.857 74.971
15 2560 × 1400 182.996 119.998
16 2560 × 1400 222.151 143.973
17 2560 × 1400 257.169 164.958
Table A-5 Preset timing resolutions
Preset Timing name Pixel format Horz freq (kHz) Vert freq (Hz)
1 480p 640 × 480 31.469 59.940
2 480p 720 × 480 31.469 59.940
3 720p60 1280 × 720 45.000 60.000
4 1080p60 1920 × 1080 67.500 60.000
5 1080p100 1920 × 1080 112.500 100.000
6 1080p120 1920 × 1080 135.000 120.000
80 cm (31.5 in) model
This section provides preset display resolutions and preset timing resolutions.
Table A-6 Preset display resolutions
Preset Pixel format Horz freq (kHz) Vert freq (Hz)
1 640 × 480 31.469 59.940
2 720 × 400 31.469 70.087
3 800 × 600 37.879 60.317
4 1024 × 768 48.363 60.004
5 1280 × 720 45.000 60.000
6 1280 × 800 49.702 59.810
7 1280 × 1024 63.981 60.020
8 1440 × 900 55.935 59.887
9 1600 × 900 60.000 60.000
10 1680 × 1050 65.290 59.954
11 1920 × 1080 67.500 60.000
12 1920 × 1080 83.894 74.973
80 cm (31.5 in) model 23
Table A-6 Preset display resolutions (continued)
Preset Pixel format Horz freq (kHz) Vert freq (Hz)
13 1920 × 1080 135.000 120.000
14 1920 × 1080 166.587 143.981
15 1920 × 1080 192.788 164.917
Table A-7 Preset timing resolutions
Preset Timing name Pixel format Horz freq (kHz) Vert freq (Hz)
1 480p 640 × 480 31.469 59.940
2 480p 720 × 480 31.469 59.940
3 720p60 1280 × 720 45.000 60.000
4 1080p60 1920 × 1080 67.500 60.000
5 1080p100 1920 × 1080 112.500 100.000
6 1080p120 1920 × 1080 135.000 120.000
Energy saver feature
This monitor supports a reduced power state.
The reduced power state is initiated if the monitor detects the absence of either the horizontal sync signal
or the vertical sync signal. Upon detecting the absence of these signals, the monitor screen is blank, the
backlight is turned o, and the power light turns amber. In the reduced power state, the monitor uses < 0.5 W
of power. There is a brief warm-up period before the monitor returns to its normal operating state.
See the computer manual for instructions on setting the energy saver mode (sometimes called “power
management feature”).
NOTE: This power saver feature works only when the monitor is connected to a computer that has energy-
saver features.
By selecting the settings in the monitor Sleep Timer utility, you can also program the monitor to initiate the
reduced power state at a predetermined time. When the monitor Sleep Timer utility initiates the reduced
power state, the power light blinks amber.
24 Appendix A Technical specications
AccessibilityB
HP's goal is to design, produce, and market products, services, and information that everyone everywhere
can use, either on a stand-alone basis or with appropriate third-party assistive technology (AT) devices or
applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reected in
everything HP does. HP strives to create an inclusive environment focused on connecting people to the power
of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology.
For more information, see Finding the best assistive technology on page 26.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports the company's diversity objectives and helps ensure that the benets of technology are
available to all.
The HP accessibility goal is to design, produce, and market products and services that can be eectively used
by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive
devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP
managers and employees are expected to support these objectives and their implementation in accordance
with their roles and responsibilities:
●Raise the level of awareness of accessibility issues within HP, and provide employees with the training
they need to design, produce, market, and deliver accessible products and services.
●Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
●Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
●Document accessibility features, and make information about HP products and services publicly available
in an accessible form.
●Establish relationships with leading assistive technology and solution providers.
●Support internal and external research and development that improves assistive technology relevant to
HP products and services.
Accessibility 25
●Support and contribute to industry standards and guidelines for accessibility.
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-prot association focused on advancing the accessibility profession through networking,
education, and certication. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
As a founding member, HP joined to participate with other organizations to advance the eld of accessibility.
This commitment supports HP’s accessibility goal of designing, producing, and marketing products and
services that people with disabilities can eectively use.
IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners.
Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or
any other assistive technology to help with your specic situation—a variety of assistive technologies make
HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will nd that
professionals qualied to do AT assessments come from many elds, including those licensed or certied
in physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certied or licensed, can also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.
Accessibility for HP products
These links provide information about accessibility features and assistive technology, if applicable and
available in your country or region, that are included in various HP products. These resources will help you
select the specic assistive technology features and products most appropriate for your situation.
●HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select
Oice of Aging and Accessibility.
●HP computers: For Windows 7, Windows 8, and Windows 10, go to http://www.hp.com/support,
type Windows Accessibility Options in the Search our knowledge search box. Select the
appropriate operating system in the results.
●HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select
Monitors or Accessories.
If you need additional support with the accessibility features on your HP product, see Contacting support on
page 29.
26 Appendix B Accessibility
Additional links to external partners and suppliers that may provide additional assistance:
●Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Oice)
●Google Products accessibility information (Android, Chrome, Google Apps)
Standards and legislation
Countries worldwide are enacting regulations to improve access to products and services for persons with
disabilities. These regulations are historically applicable to telecommunications products and services, PCs
and printers with certain communications and video playback features, their associated user documentation,
and their customer support.
Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to address
access to information and communication technology (ICT) for people with physical, sensory, or cognitive
disabilities.
The standards contain technical criteria specic to various types of technologies, as well as performance
based requirements which focus on functional capabilities of covered products. Specic criteria cover
software applications and operating systems, web-based information and applications, computers,
telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549
The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public
procurement of ICT products. The standard species the accessibility requirements applicable to ICT products
and services, with a description of the test procedures and evaluation methodology for each requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations.
WCAG advances accessibility across the full range of web content (text, images, audio, and video) and web
applications. WCAG can be precisely tested, is easy to understand and use, and allows web developers
exibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:
●Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast)
●Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
●Understandable (by addressing readability, predictability, and input assistance)
●Robust (for instance, by addressing compatibility with assistive technologies)
Standards and legislation 27
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. These links
provide information about key legislation, regulations, and standards.
●United States
●Canada
●Europe
●Australia
Useful accessibility resources and links
These organizations, institutions, and resources might be good sources of information about disabilities and
age-related limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you encounter on the internet. Listing on this page
does not imply endorsement by HP.
Organizations
These organizations are a few of the many that provide information about disabilities and age-related
limitations.
●American Association of People with Disabilities (AAPD)
●The Association of Assistive Technology Act Programs (ATAP)
●Hearing Loss Association of America (HLAA)
●Information Technology Technical Assistance and Training Center (ITTATC)
●Lighthouse International
●National Association of the Deaf
●National Federation of the Blind
●Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
●Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
●W3C Web Accessibility Initiative (WAI)
Educational institutions
Many educational institutions, including these examples, provide information about disabilities and age
related limitations.
●California State University, Northridge, Center on Disabilities (CSUN)
●University of Wisconsin - Madison, Trace Center
●University of Minnesota computer accommodations program
28 Appendix B Accessibility
Other disability resources
Many resources, including these examples, provide information about disabilities and age-related limitations.
●ADA (Americans with Disabilities Act) Technical Assistance Program
●ILO Global Business and Disability network
●EnableMart
●European Disability Forum
●Job Accommodation Network
●Microsoft Enable
HP links
These HP-specic links provide information that relates to disabilities and age-related limitations.
HP comfort and safety guide
HP public sector sales
Contacting support
HP oers technical support and assistance with accessibility options for customers with disabilities.
NOTE: Support is in English only.
●Customers who are deaf or hard of hearing who have questions about technical support or accessibility of
HP products:
–Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
●Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products, choose one of the following options:
–Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
–Complete the Contact form for people with disabilities or age-related limitations.
Other disability resources 29
Index
A
accessibility 25, 26, 28, 29
accessibility needs assessment 26
assistive technology (AT)
nding 26
purpose 25
AT (assistive technology)
nding 26
purpose 25
audio-out (headphone) jack 4
auto-adjustment (analog input) 16
C
calling technical support 2
components
rear 4
connectors
DisplayPort 4
power 4
customer support, accessibility 29
D
DisplayPort connector 4
G
getting started 1
getting to know your monitor 2
H
HDMI port 4
HP Assistive Policy 25
HP resources 2
HP support 2
I
International Association of
Accessibility Professionals 26
J
jacks
audio-out (headphone) 4
L
label 4
O
optimizing image performance
(analog input) 16
P
ports
HDMI 4
power connector 4
product label 4
product number 4
R
rear components 4
resources, accessibility 28
S
safety information 1
Section 508 accessibility standards
27
serial number 4
standards and legislation,
accessibility 27
support 2
T
technical support 2
W
warnings 1
30 Index