Table of Contents
- Contents
- Set up phone
- Learn the basics
- About your home screen
- About your lock screen
- New to Android?
- Get around on your phone
- Frequently used tools
- Work with text
- Personalize your phone
- Apps
- About your apps
- View two apps on screen
- View notifications
- Manage your apps
- Search and browse
- Text messaging
- Calendar app
- Clock app
- Calls, contacts, voicemail
- Phone calls
- Contacts
- Voicemail
- Photos and videos
- Music
- Battery
- Storage
- Network and internet
- Connected devices
- Other settings
- Apps & notifications
- Display
- Security & location
- About security
- Protect against harmful apps
- Be ready to find a lost phone
- Lock and unlock phone
- Use location services
- Pin your screen
- Lock SIM card
- Accounts
- System
- Fix a problem
- Hardware issues
- Call and SIM issues
- Battery issues
- Bluetooth, Wi-Fi, USB issues
- Account and sign-in issues
- App issues
- Maintenance procedures
Motorola g8 Power Lite User Manual
Displayed below is the user manual for g8 Power Lite by Motorola which is a product in the Smartphones category. This manual has pages.
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User Guide
© 2020 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks
of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and
other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All other product or
service names are the property of their respective owners.
Certain features, services and applications are network dependent and may not be available in all areas; additional
terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help content,
are based upon the latest available information and believed to be accurate at the time of release. Motorola
reserves the right to change or modify any information or specifications without notice or obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.
Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 3
Manage dual SIMs 4
Set up voicemail 5
Set up email 5
Prepare for emergencies 6
Make it yours 8
Accessibility settings 9
Visual assistance 9
Hearing assistance 11
Dexterity assistance 12
Use accessibility shortcuts 13
Learn the basics 14
About your home screen 14
About your lock screen 15
New to Android? 17
If this is your first smartphone 17
If you had an iPhone 18
About your Google account 19
Status bar icons 20
Phone terms you should know 24
Get around on your phone 26
Learn gestures 26
Use quick settings 27
Turn screen off and on 29
Adjust volumes 29
Frequently used tools 31
Turn flashlight on and off 31
Control phone with your voice 31
Get directions to a location 32
Use Time and Weather widget 32
Manage time spent on your phone 34
Work with text 37
Use onscreen keyboard 37
Cut, copy, paste text 38
Use voice typing 39
Fill in forms automatically 39
Personalize your phone 40
Moto G8 Power Lite iii
Home screen 40
Change wallpaper 40
Customize your Favorites tray 40
Add widgets, shortcuts, or folders 40
Remove widgets, shortcuts, or folders 43
Remake your home screen with launchers 43
Lock screen 44
Use a screen saver 44
Sounds 45
Set ringtones 45
Avoid interruptions with Do Not Disturb 46
Stop phone from speaking 49
Other sound settings 50
Silence “Hello Moto” during power up 50
Turn off charging sounds 50
Use volume booster for speaker 50
Apps 51
About your apps 51
View two apps on screen 55
View notifications 56
Manage your apps 58
Install or update apps 58
Manage or delete apps 60
Protect against harmful apps 62
Search and browse 64
Search the web 64
Search your phone 66
Browse websites 67
Text messaging 69
About text and multimedia messages 69
Read, send, manage text messages 69
Add attachments 71
Save attachments from text message 72
Turn group messaging on or off 73
Change default messaging app 73
Control notifications for text messages 73
Change text message reply to incoming calls 74
Get text messages on your computer 74
Email 76
Read, send, manage emails 76
Moto G8 Power Lite iv
View email attachments 77
Preview inboxes from home screen 78
Add email signature 78
Control email notifications 78
Calendar app 80
About the calendar 80
Find calendar events 80
Create and manage events 81
Control notifications for calendar events 82
Clock app 83
Set alarms 83
Use timer or stopwatch 83
Set date and time 85
Calls, contacts, voicemail 86
Phone calls 86
Answer calls 86
Make calls 87
During a call 88
Make video calls 89
Make conference calls 90
Make calls over Wi-Fi 90
Block calls and texts 90
Turn on call waiting 91
View and delete call history 92
Make emergency call from locked phone 93
Contacts 94
Add contacts 94
Edit or delete contacts 95
Star your favorite contacts 96
Sort contacts 96
Share contacts 97
Voicemail 98
Use voicemail 98
Send all calls from contact to voicemail 99
Photos and videos 100
Take photos 100
Take screenshots 102
Record videos 102
Adjust photography settings 103
Adjust other camera settings 105
Delete photos and videos 106
Moto G8 Power Lite v
Edit photos and videos 107
Find, share, upload 109
Find photos and videos 109
Share photos and videos 110
About wireless sharing 110
Upload photos and videos 112
Music 114
Listen to radio 114
Listen to music 115
Transfer music files 116
Connect a MIDI device 116
Battery 118
Charge phone 118
Extend battery life 118
Use Battery Saver mode 119
Show battery percentage in status bar 120
Storage 121
About storage options 121
Manage phone storage 121
Manage SD card 122
Find downloaded files 124
Recover recently deleted files 125
Upload music to cloud 125
Upload photos and videos 126
Scan documents and make copies 127
Network and internet 128
Connect to Wi‑Fi networks 128
Use Airplane mode 129
Control data usage 129
Share your internet connection 131
Connect to VPNs 133
Connected devices 134
Connect with Bluetooth™ 134
Connect with Wi-Fi Direct 136
Cast screen or media to TV 136
Transfer files between phone and computer (USB) 137
Print from your phone 139
Other settings 141
Apps & notifications 141
Change app settings 141
Choose how apps notify you 142
Moto G8 Power Lite vi
Display 145
Adjust screen brightness 145
Adjust screen colors at night 145
Set Device theme 145
Change screen timeout 146
Stop automatic rotation 146
Choose color mode 146
Change font and display size 147
Use Ambient display 147
Security & location 148
About security 148
Protect against harmful apps 149
Be ready to find a lost phone 149
Lock and unlock phone 150
Set screen lock 150
Adjust lock options 151
Unlock with trusted devices 152
Unlock at trusted places 153
Keep phone unlocked while it's on you 154
Use fingerprint security 154
Set lock screen preferences 156
Use location services 157
Pin your screen 158
Lock SIM card 158
Accounts 160
Add or remove accounts 160
Sync accounts and apps 161
Manage information in your Google account 162
System 163
Record your IMEI number 163
Find legal and product information 163
Languages & input 164
Customize the keyboard 164
Use multiple languages 165
Back up phone 166
Users and guests 168
Share your phone 168
Add, modify, remove users 169
Add or delete guest 170
Fix a problem 171
Moto G8 Power Lite vii
Hardware issues 171
Phone is slow or unstable 171
Phone feels warm or hot 171
Phone won't turn on 172
Phone restarts or crashes 172
Screen is frozen or won't respond 173
SD card problems 173
Call and SIM issues 176
Problems making/receiving calls 176
Problems during calls 178
Battery issues 180
Charging problems 180
Battery drains too fast 180
Bluetooth, Wi-Fi, USB issues 181
Bluetooth problems 181
Wi-Fi problems 183
Can't transfer files or connect to computer 184
Account and sign-in issues 185
Forgot unlock code 185
Can't sign in to Google 185
Account sync issues 185
App issues 187
App or widget problems 187
Camera problems 188
Messaging problems 189
Gmail problems 191
Play Store problems 191
Maintenance procedures 192
Update Android software 192
Reset Wi-Fi, cellular data, and Bluetooth 192
Reset phone 193
Get more help 194
Moto G8 Power Lite viii
About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Headset jack
3. Earpiece
4. Front camera
5. Proximity sensor and notification light
•Blinking green (phone on) = unseen notifications
•Solid red (phone on) = low battery
•Solid red (phone off) = charging but battery is too low to power the screen
•Solid green (phone off) = fully charged
6. Volume up/down button
7. Power button
Set up phone 1
1. Flash
2. Depth camera
3. Main camera
4. Macro camera
5. Fingerprint sensor
6. Microphone
7. Micro USB port for charging, transferring files, sharing connection with tethered devices.
8. Speaker
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a
dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol or Clorox® Disinfecting Wipes to gently
wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings, including
the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives, and
avoid spraying cleaners directly on the screen.
The CDC advises to clean and disinfect frequently touched surfaces daily.
Set up phone 2
Insert and remove SIM and SD cards
About the SD card
Your phone supports a microSD card up to 256 GB.
The type to buy depends on how you'll format the card:
•Portable storage (can use card in different devices): A Class 2, 4, or 6 card is sufficient.
•Internal storage (card used only by phone): Use a high speed card such as UHS-1 type for best performance.
Class 2, 4, or 6 cards are slower than your phone’s internal storage, so using them for internal storage would
slow your phone's performance.
Learn more about the differences between portable storage and internal storage.
Insert or replace cards
1. If you are removing an SD card, unmount it first (Settings > Storage).
2. Insert the tool into the hole in the tray and gently push to pop it out.
3. Insert or remove the cards as needed.
To use an SD card with one SIM card:
To use two SIM cards (dual-SIM models only):
Set up phone 3
4. Push the tray back into the phone.
Fix a problem
If you’re having problems, try these troubleshooting steps:
•SIM card
•SD card
Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Change SIM names and color
When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. The SIM
name shows your carrier and, if you're using the Personal and Work profile, shows which it’s assigned to, but you
can rename it. You can also change SIM icon color to make them easy to differentiate.
1. Go to Settings > Network & internet > SIM cards.
2. Touch the SIM to change.
3. Change settings as needed:
•To rename a SIM, touch SIM name, then type a new name.
•To change icon color, touch Color, then touch a color.
Set up phone 4
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. Touch Advanced Settings.
4. Change any of the options:
•To change voicemail service from your provider to another voicemail service or app, touch Service.
•To change the number dialed to access voicemail, touch Setup.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already set up.
•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an address
that's not Gmail):
1. Open the Gmail app.
Set up phone 5
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar events,
and contacts with the Microsoft Exchange server. Before you start, you'll need the following information from your
company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add another
account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from your
company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your home screen.
Prepare for emergencies
Set up emergency information
You can set up emergency information for first responders or others to view from your lock screen, such as your
emergency contact and medical information (blood type, allergies).
To set up your emergency information:
Set up phone 6
1. Go to Settings > System > Advanced > About phone.
2. Touch Emergency information.
3. Set up your information.
Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
View emergency information
1. Swipe up on the lock screen.
2. Below the keypad, touch Emergency.
3. Touch Emergency information twice.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
1. Go to Settings > Security & Location.
2. Touch Lock screen preferences > Lock screen message.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as your contact info unless you can access your voicemail from another
device.
Send your location to emergency services
Not all carriers and countries support this feature.
If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you
haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized
emergency responders to help them locate you.
If ELS is off, your carrier might still send the phone’s location during an emergency call. For more information,
check with your carrier.
To turn ELS on or off:
1. Go to Settings > Security & location > Location > Advanced.
2. Touch Emergency Location Service.
3. Turn it on or off .
To learn more about ELS, read Google's help.
Turn emergency alerts off/on
Your phone can receive free, life-saving emergency alerts from the Federal Emergency Management Agency
(FEMA) to inform you of extreme weather or other threatening emergencies in your area, AMBER Alerts, and
Presidential Alerts during national emergencies.
When an emergency alert is sent out, appears in the status bar. Touch the notification to read the alert.
You can turn most alerts off or on (Presidential Alerts cannot be disabled) and adjust alert notification settings.
Set up phone 7
Note: Because alerts are intended to save lives, please consider carefully before turning alerts off. For more
information, visit http://www.fema.gov/wireless-emergency-alerts.
1. Go to Settings.
2. Touch Apps & notifications > Advanced > Emergency alerts.
3. Adjust settings as needed.
Make it yours
Now that you're up and running (battery charged, contacts imported, accounts added), it's time for fun:
•Set the wallpaper.
•Assign ringtones or photos to friends you call.
•Find some games.
•Play some music.
•Start taking and sharing those selfies.
To protect your phone, be sure to:
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you ever lose your phone, set up Find My Device and record your IMEI number.
You'll probably also want to:
•Set up your Bluetooth and Wi-Fi connections.
•If you use multiple languages, set them up so they appear on your keyboard.
•Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be
interrupted.
Find your phone number
1. Go to Settings > System.
2. Touch Advanced > About phone > Phone number.
Set up phone 8
Visual assistance
Adjust colors if you’re color blind
1. Go to Settings > Accessibility.
2. Touch Color correction and turn Use color correction on .
3. Touch Correction mode and choose an option.
How you see colors Option to choose
It’s difficult to tell violet from blue. Yellow and green appear redder. Deuteranomaly (red-green)
Colors aren’t bright. Red, orange, and yellow appear greener. Protanomaly (red-green)
It’s difficult to tell yellow and red from pink. Blue appears greener. Tritanomaly (blue-yellow)
Color correction is an experimental feature and might not work correctly everywhere on your phone.
Magnify the screen
You can magnify the screen by triple tapping it or by touching by the navigation buttons.
Set it up
To set up the way to start (zoom in) and stop (zoom out) magnification:
1. Go to Settings > Accessibility > Magnification.
2. Select an option and turn it on :
•To touch the screen three times, choose Magnify with triple-tap.
•To add to the buttons, choose Magnify with button.
Use magnification
To zoom in/out:
1. Start magnification using the method you selected: triple tap, or touch .
2. Touch the area of the screen to magnify, then:
•Drag two or more fingers to scroll.
•Pinch two or more fingers to adjust zoom.
To zoom temporarily:
1. Touch .
Set up phone : Accessibility settings 9
2. Touch & hold anywhere on the screen, then:
•Drag to move around the screen.
•Lift your finger to zoom out.
You can't zoom in on the keyboard or the buttons.
Tip: You can also adjust font and display size.
Turn touch sounds on/off
1. Go to Settings > Sound > Advanced.
2. Do any of the following:
•To hear a tone when you dial a number, turn on Dial pad tones.
•To hear a click when you lock or unlock the screen, turn on Screen locking sounds.
•To hear a click when you touch something on the screen, turn on Touch sounds.
•To feel a vibration when you type on the keyboard, turn on Touch vibration.
If you don't want any of these sounds, just turn them off .
Hear other notification sounds
You can assign a ringtone for notifications from specific apps.
You can also control sounds that notify you of other events:
1. Go to Settings > Sound > Advanced.
2. To hear a confirmation tone and feel a vibration when you successfully connect your phone to a charger, turn
Charging sounds on .
If you don't want any of these sounds, just turn them off .
Use TalkBack to read screens
Hear descriptions of everything you touch.
Enable TalkBack
1. Go to Settings > Accessibility.
2. Touch TalkBack and turn Use service on .
3. Touch Settings and set the options you want.
When TalkBack is on
•Touch an item. Your phone speaks the name.
•Start typing. Your phone speaks each number or letter.
•Drag status bar down. Your phone speaks all of the notifications.
•Open a message, file, or book. Your phone reads the text out loud.
Set up phone : Accessibility settings 10
Change readout volume
•Press a Volume button to open volume settings, then use the slider to adjust the level.
•Or, during voice readout, repeatedly press a Volume button.
Stop readout
To pause or resume readout, press & hold both the Volume Up and Down buttons at the same time for three
seconds, until you hear confirmation that TalkBack is on or off. You can change the accessibility feature associated
with this shortcut.
Or, turn TalkBack off:
1. Go to Settings > Accessibility.
2. Touch TalkBack and turn Use service off .
More assistance
You can also:
•Use voice commands
•Dictate text instead of typing
Hearing assistance
Use volume booster for speaker
1. Go to Settings > Sound > Advanced.
2. Touch Sound enhancement.
3. Turn BesLoudness on .
Turn on video captions
1. Go to Settings > Accessibility.
2. Touch Captions and turn Use captions on .
3. Specify options (language, text size, and style) for closed captioning.
Set up TTY device
Not all carriers support this feature.
For text-based communication, you can use text messaging and email.
If you prefer to connect to a TTY device:
1. Touch .
2. Touch > Settings > Accessibility > TTY mode.
Set up phone : Accessibility settings 11
3. Select a mode:
•TTY Full: Type and read text on your TTY device.
•TTY HCO: Type text on your TTY and listen to voice replies on your phone.
•TTY VCO: Speak into your phone and read text replies on your TTY.
4. Connect your phone and TTY with the audio cord that came with your TTY.
Dexterity assistance
External switch or keyboard
If you’re unable to use a touchscreen, Switch Access lets you control the phone using external switches or
keyboard keys to select items, scroll, enter text, and more.
To use Switch Access, you must have one of the following:
•An external switch. USB or Bluetooth switch devices send keystroke signals to your phone.
•An external keyboard. Standard USB or Bluetooth keyboards can work as switch devices by assigning one
or more keys to actions.
Connect the external device to your phone using the manufacturer’s instructions. Learn more about connecting
with Bluetooth.
Set up Switch Access
1. Go to Settings > Accessibility.
2. Touch Switch Access.
3. Turn Use service on .
4. Follow onscreen instructions to select:
•Number of switches
•Scanning options
•Switch assignments
To adjust Switch Access later:
1. Go to Settings > Accessibility.
2. Touch Switch Access > Settings.
3. Adjust options.
Use Switch Access
•To start scanning and highlighting items on the screen, press the assigned switch or key.
•To select a highlighted item, press the assigned switch or key, then press the switch or key assigned to select
options.
Set up phone : Accessibility settings 12
Use accessibility shortcuts
Use accessibility menu
Get quick access to an accessibility menu that gives you better control of your phone.
To add the icon:
1. Go to Settings > Accessibility.
2. Touch Accessibility Menu.
3. Turn Use service on .
Tip: To increase the size of the buttons on this menu, touch Settings, then turn Large buttons on .
1. Use two fingers to swipe up from the bottom of the screen.
If you've set other accessibility tools to use this gesture, swipe up with two fingers and hold to switch between
tools.
2. Choose an option from the menu.
To use the menu:
1. At the bottom of the screen, touch .
If you've set other accessibility tools to use this icon, touch & hold it to switch between tools.
2. Choose an option from the menu.
Press Volume buttons for accessibility services
You can press the Volume buttons to turn an accessibility feature of your choice (TalkBack, Switch Access) on or
off.
To enable the shortcut:
1. Go to Settings > Accessibility.
2. Touch Volume key shortcut.
3. Turn Use service on .
4. To change the accessibility feature associated with the shortcut, touch Shortcut service.
5. To use the Volume buttons from the lock screen, turn Allow from lock screen on .
To use the shortcut:
Press and hold the Volume Up and Down buttons at the same time for three seconds.
You'll hear confirmation that the feature has been turned on or off.
Set up phone : Accessibility settings 13
About your home screen
You see the home screen when you turn on and unlock your phone or touch .
You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an
existing page and place it on the new page.
Swipe right or left to move between pages.
Here are the parts of your home screen:
Learn the basics 14
1. Status bar: Displays the time and icons that tell you about your phone's battery and network connections.
Swipe down to see your notifications and quick settings.
2. Widget: You can add widgets to your home screen for quick access to information or frequent tasks.
3. Shortcut: You can add shortcuts to open apps or web pages you use frequently.
4. App list: Swipe up from the bottom of the screen to see the list of all your apps.
5. Favorites tray: Provides one touch access to your most-used apps from any home screen page. You can
customize which apps appear here. To open the list of all your apps, swipe up from the bottom of the home
screen.
6. Navigation:
takes you back one screen.
returns you to the home screen from any app.
lets you switch between recent apps.
lets you open an accessibility menu. Appears after you enable accessibility settings.
Note: If you don't use these buttons often, they may shrink to dots or fade away, depending on the current
app. To bring them back, touch their location.
7. Folder: Add folders to organize app shortcuts.
If you want an entirely new look and feel for your home screen, you can use a different launcher. For a less drastic
renovation, just change the wallpaper.
About your lock screen
The lock screen appears when you're using a screen lock and you power on your phone or turn on the screen.
Learn the basics 15
From the lock screen, you can:
•Make an emergency call.
•View and respond to notifications. Double touch one to open it.
•Open your quick settings. Swipe down from top of screen.
•Start a voice search. Swipe right.
•Open the camera. Swipe left.
•Go into Lockdown. Temporarily turn off notifications and fingerprint unlocking.
You can customize your lock screen to add a message and control which notifications appear.
Learn the basics 16
If this is your first smartphone
Learn the basics
To get around your phone, here are the key concepts.
•Use these icons to move between screens:
takes you back one screen.
returns you to the home screen from any app.
lets you switch between recent apps.
•In addition to touching the screen to select items, you can use other gestures, such as pinch to zoom.
•The icons at the top of your home screen tell you important stuff at a glance, like your phone’s battery level
and network connection, and whether you’ve missed a call.
•Your phone and apps send you notifications for things like new messages, calendar events, and upcoming
alarms. You’ll find notifications in several places, and can do a lot with them.
To learn about these common tasks, touch one below:
•Answer a call.
•Make a call.
•Set an alarm.
•Turn the flashlight on/off.
•Listen to music.
Get apps
Your phone comes with many fun and useful apps, but you can really unlock its power by installing apps that suit
your lifestyle. Go to Play Store to explore free and paid apps that help you be more productive, organized,
informed, in touch, and entertained.
Protect your phone
You carry your phone around with you, and accidents happen; phones get lost sometimes. So set up some security
and prevent heartache if you and your phone become separated.
Set up a screen lock. This is your first line of defense in keeping your sensitive information safe. Prefer numbers,
shapes, words? Set up a PIN, pattern, or password required to unlock your phone. Learn how.
A screen lock doesn't prevent you from immediately answering a call or accessing your camera.
Display your owner info. On your lock screen, you can discreetly display a “please return” message with some of
your contact info so that, if your phone is lost, someone can to return it to you. Learn how.
Enable lost phone features. For peace of mind, check out Find My Device, in case you ever need to remotely
locate and lock or erase your phone.
Learn the basics : New to Android? 17
Personalize your phone
While changing your wallpaper is probably your first customization, don't stop there. Be sure to explore your
Settings to set ringtones, font sizes, data usage preferences, keyboard preferences, and much more. It's a great
way to learn many of your phone's capabilities while customizing it to suit your needs.
In most apps you can touch or for app-specific settings. Be sure to see what options are available to you
there, too.
Manage cellular data
Understand your data usage. Keep an eye on your data usage and learn how to make the most of it. See which
apps use large amounts of data and adjust their settings. If your phone is using too much data, you can also stop
accounts from auto-syncing.
Use Wi-Fi to conserve cellular data. When you connect to a Wi-Fi network, your data will use that network
connection instead of your carrier's network, saving your cellular data for when you need it. Learn how to connect
to Wi-Fi networks.
Useful to know
Find phone info. To find your phone number, device name, and other information, go to Settings > System >
Advanced > About phone.
Tell your phone what to do. Use your phone hands-free with voice commands. Tell it to navigate you, and listen
to it speak the directions to you as you drive--it'll even reroute you if you've gone off course. Tell it to set alarms,
find information on the web, make calls.
Never miss a photo opportunity. Automatically open the camera right from your lock screen. Just twist your
phone twice. Or, swipe left. You can automatically back up your photos and videos with your Google account
or with other photo sharing apps available from Play Store.
Store your stuff. You have several storage options. Store apps and content on your phone. For more storage
space, use an SD card for photos, videos, and music. You can open stored items in associated apps, like Photos to
see your photos and videos. For even more storage space, plus the ability to access your media and files from any
internet-connected device (phone, computer, tablet), use cloud storage. Your Google account includes free cloud
storage on Drive, which has its own app and is also available from the menu throughout other apps.
Wi-Fi hotspot. You can use your phone as a Wi-Fi hotspot to share your internet connection with your other
devices that need internet access (for example, a laptop or tablet).
Reboot phone. In the unlikely event that your phone becomes unresponsive, frozen, shows a blank or black
screen, or doesn't respond to the Power button, you can reboot it. Press and hold the Power button for 7 - 10
seconds. The phone will restart normally.
Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
If you had an iPhone
Welcome to Android! Here are some differences between your old iPhone and your new phone.
Your assistant: You've retired Siri. Now, find info and get things done with Google Assistant. Just set up “OK,
Google”. Then ask for info or help with everyday tasks.
Apps:
Learn the basics : New to Android? 18
•Goodbye Apple App Store, hello Google Play Store. Play Store is now your default app store. Apps aren't
compatible between iPhone and Android. However, many developers make iPhone and Android versions of
their apps; if the app stores your data online, then you can switch with little effort. Just download the Android
version from Play Store and log in.
•Keep on making video calls. Use the Duo app to make video calls with friends who have iPhones or Android
phones.
•Continue listening to podcasts. You can listen with the YT Music app. Or, there are lots of podcast apps on
Play Store - search for “podcast” in Play Store and download one of your choice.
•Install apps remotely. On a computer, visit play.google.com. Browse apps on the bigger screen and then install
them on your phone from your computer.
Your home screen:
•On your old iPhone, your home screen was far left. Now, you start with one home screen and can add more
pages to the right as needed.
•Your old phone showed all apps on your home screen. With your new phone, you can put shortcuts to your
most important apps on your home screen for easy access. Or, find your full list by swiping up from your
favorites tray. This frees up room on your home screen for widgets, making your new home much more lively.
•Like your old iPhone, you'll see notifications at the top of the screen, which you can swipe down to review. But
on your new phone, you can swipe them left or right to dismiss them.
Quick access to settings: On your old iPhone, to adjust settings you opened a Settings app. You can still do that.
But now you've also got quick settings. Swipe down from the top of the screen for easy access to toggles for
airplane mode, Wi-Fi, and other frequently-used settings.
In the cloud: Your Google account is your key to cloud storage with Google. If you migrated your contacts to your
phone, then you can see them from any device or computer by logging into Gmail. Your Google account includes
apps like Calendar and Drive that let you work well with others. And it has apps that let you play too - access your
photos, videos, music from any device when you log in with your Google account. Use YT Music to upload your
iTunes library.
About your Google account
Benefits of your account
When you set up your phone, you added a Google account. If you haven't had a Google account before, this is
more than just a password you set up for your phone.
A Google account lets you organize and access your personal information and files from any computer or mobile
device:
•Synchronize everything. Never lose your contacts. Associate them with your Google account if you create
them on your phone, and view them from Gmail on any computer or by signing into your Google account on
any phone. Create emails or calendar events on your phone and view them on any computer. Access your
browser bookmarks from any device.
•Store in the cloud. Upload your photos, videos, and music to the cloud; get to all of it without taking up space
on your phone.
•Keep your stuff secure. Your account password secures it all and lets you access it from anywhere.
Maintaining your account
Other than remembering your password, you don’t need to do much maintenance on your Google account - just
enjoy the benefits of your secure, synchronized information. However, you can:
Learn the basics : New to Android? 19
•Control how frequently your phone syncs your information.
•Review and manage the information Google collects from you, such as search and browsing history.
Learn about Google apps
Many Google apps, like Gmail, Chrome, Photos, and Maps are preloaded on your phone. To learn about and
download additional Google apps, read Google’s information.
Can't sign in to Google account
If you’re having problems signing in to your account, read Google's support information.
Status bar icons
About status icons
The status bar at the top of the home screen contains icons that help you monitor your phone.
•On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of
these icons means, swipe the status bar down for details.
•On the right, icons tell you about your phone's battery level and network connections.
A dot means there are more icons to view. Drag down from the top of the screen to see all icons.
What status icons mean
These are the icons from apps that came on your phone and the phone status icons.
Icon Meaning
CALLS
Active call.
Learn the basics : New to Android? 20
Missed call.
Speakerphone on.
Microphone muted.
NETWORK
Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For
example, or . Possible speeds, from slowest to fastest, are 1X, 2G, 3G, H, H+, 4G. Available
speeds depend on your carrier and your location.
Poor connection to cellular/mobile network.
Connected to different cellular/mobile network (roaming).
Data Saver is on, preventing apps from using background data.
Wi‑Fi network within range.
Connected to Wi‑Fi network.
Poor connection to Wi‑Fi network.
No SIM card.
Location services are in use.
Airplane mode on.
CONNECTIVITY
Bluetooth on.
Learn the basics : New to Android? 21
Trusted device connected.
Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection.
Wireless display or adaptor connected.
Connected by USB cable.
USB tethering enabled.
NFC enabled. Only some versions of this phone, sold in certain countries, support this feature.
SYNC AND UPDATES
App updates are available for download from Play Store.
App successfully installed from Play Store.
Email and calendar sync in progress.
Upload complete.
Download complete.
Google backup in progress.
Google backup complete.
SOUND
Vibrate.
Learn the basics : New to Android? 22
Song playing.
DO NOT DISTURB
Do Not Disturb is on.
BATTERY
Battery fully charged.
Battery charging.
Battery low.
Phone is in Battery Saver mode.
ALARM AND CALENDAR
Alarm set.
Upcoming calendar event.
EMAIL AND MESSAGING
New Gmail message.
New text message.
New voicemail.
Important alert.
Learn the basics : New to Android? 23
OTHER ICONS
Screenshot is available.
Focus mode is on.
Apps that you download might show other icons to alert you about their status.
Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
Phone terms you should know
Airplane mode
A mode allowing access to a device’s non-wireless functions (e.g., music, games, etc.), while disabling its wireless
radio functions that are banned on airplanes during flight.
app
Software that you can download for added functionality, such as games, email apps, bar code scanners and more.
Some apps are already on your phone, and more can be downloaded from your phone's app store.
Bluetooth™
A short-range wireless technology you can use to connect a device to other nearby Bluetooth-capable devices and
accessories, such as headsets, speakers, printers, etc. Use Bluetooth to make handsfree calls on a headset or in
your car, listen to music on wireless speakers, use a wireless mouse or keyboard, or print a document in another
room. Set up Bluetooth.
cellular network or mobile network
A network of radio-transmitting towers. You make calls on your phone using radio waves sent between the phone
and the network towers. You also send data and access the Internet on this network. Carriers use different
technologies to handle these radio transmissions (GSM, CDMA, Edge, 3G, 4G, LTE, HSPA, iDEN).
data
Information sent or received from your phone other than calls and text messages. You may use data when you
access the internet, check your email, play games, use apps and more. Background tasks, such as syncing or
location services, may also use data.
data usage
The amount of data your phone uploads or downloads over a network in a given period. Your phone uses your
carrier's cellular network or over a Wi-Fi network. Depending on your plan with your carrier, you may be charged
additional fees when your data usage exceeds your plan's monthly limits.
GPS
Global Positioning System. A global satellite-based system for determining precise locations on Earth.With GPS,
your phone becomes your navigator when you're driving and your concierge when you're looking for a nearby
meal, movie, or cup of coffee.
mobile hotspot
A device or app that lets you share your mobile data connection with multiple devices via Wi‑Fi. You can connect
different devices to your hotspot, including notebooks, netbooks, MP3 players, cameras, Smartphones, and
portable gaming systems. The number of devices that can connect at one time depends on your carrier and
connection speed.
Learn the basics : New to Android? 24
notification
An alert from your phone or an app on your phone. Your phone displays icons in the status bar to notify you of new
messages, calendar events and alarms. Icons can also indicate ongoing status, such as connection to a Wi‑Fi
network.
Play Store
Google's store where you can download apps, books, movies, and music. Choose from an assortment of free
books or apps; purchase from an even larger selection.
SD card
Secure Digital (SD) card. A small, high-capacity removable memory card used in small, portable devices such as
mobile phones, tablets, and digital cameras.
short cut
An icon you can add to your home screen that lets you quickly open an app. Create short cuts for apps you use
frequently.
SIM card
Subscriber Identity Module (SIM) card. A card that securely stores information your carrier uses to authenticate
your phone on the cellular network.
software update
An update to your phone's operating system that typically includes new features and fixes reported problems. The
update is wirelessly downloaded to your phone at no additional cost to you.
status bar
Thin bar at the top of your home screen that displays the time and icons that tell you about your phone's battery
and network connections. Apps display icons in the status bar to alert you of events, such as new messages.
sync
The process of sharing the same information across multiple devices and websites. Contacts, calendars and email
are often synced through cloud services, so you can enter information on one device and access it through
another.
widget
An element you can add to your home screen that gives you quick access to information or frequent tasks. For
example, widgets can provide weather updates, upcoming calendar events. Many are preinstalled on your phone.
Apps you download may also include widgets.
Wi‑Fi
A short-range wireless technology that provides a high-speed internet connection to wireless data devices. Many
locations offer Wi-Fi connections, including airports, hotels, restaurants and more. Using a Wi-Fi connection
instead of your cellular network can help reduce your cellular data usage. Some public Wi-Fi connections may not
be secure. You should only connect to those you trust and use some form of internet security on your devices. Set
up Wi-Fi.
Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
Learn the basics : New to Android? 25
Learn gestures
Gesture Description
Touch Press with one finger and lift.
Result: Open something (app or email) or choose something (checkbox, icon). It’s like clicking a
mouse on a computer.
Touch & hold Press and wait before lifting one finger.
Result: Select something (app icon, text on a page) and see possible actions.
Try it: Touch & hold text on this page to see the copy feature.
Drag Touch & hold an item and then, without lifting, slide your finger until you reach the target position.
Result: Move elements on the screen; for example, change a toggle from ON to OFF.
Try it: Drag an app shortcut or widget from one spot on your home screen to another.
Swipe Quickly move one finger across the screen, without pausing when you first touch (so you don’t
drag instead).
Result: Switch between home screens or between tabs in an app. Or, move quickly through a list.
Try it: Open the Phone app and swipe left/right to switch between tabs.
Pinch out to
zoom Put two fingers on the screen and then drag them apart.
Result: Zoom in to see larger version of photos and maps. Or, open expandable notifications.
Try it: Open a photo and pinch out to zoom in on an area.
Tip: If you have visual impairments, you can enable additional magnification gestures.
Pinch in to
zoom Put two fingers on the screen, far apart, and then drag them together.
Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.
More gestures: The Moto app includes additional actions for controlling your phone, which you can turn on/off.
Learn the basics : Get around on your phone 26
Use quick settings
Open quick settings
Settings you adjust frequently, like Wi-Fi and Bluetooth, are “quick settings”, easy to get to from any screen.
To see your first few quick settings, swipe down once from the top of your screen.
To see all quick settings, swipe down again.
Adjust quick settings
Do one of the following:
•Touch an icon to toggle the setting on or off .
•Touch & hold an icon to adjust related settings.
Icon Setting
Wi-Fi
Bluetooth
Do Not Disturb
Flashlight
Auto-rotate
Learn the basics : Get around on your phone 27
Battery Saver
Mobile data
Airplane mode
Data Saver. Appears after you turn on Data Saver the first time.
Night Light. Appears after you turn on Night Light the first time.
Wi-Fi hotspot. Appears after you turn on hotspot the first time.
You can also slide to adjust screen brightness.
Open all settings
To open the full list of all settings:
•Open quick settings and touch .
•Or, open the Settings app.
Tip: You can search the Settings app to find what you need quickly. Just touch at the top of the app and
type your search term.
Customize quick settings
You can rearrange quick settings, putting your most used at the top. You can also add or remove them.
1. Open quick settings.
2. Touch .
3. Drag to add, remove, or rearrange.
To return quick settings to its original state, touch > Reset.
Learn the basics : Get around on your phone 28
Tip: You can also change the background color to be light or dark.
Turn screen off and on
Why your screen turns off automatically
Battery savings
To save battery power, your screen turns off automatically if you haven't used it for a set amount of time.
You can lengthen or shorten the amount of time before your screen automatically turns off.
During calls
When you bring the phone to your face to speak into it during a call, the screen turns off to prevent accidental
touches. When you pull the phone away from your face, the screen turns on so you can use it. (If the screen stays
dark, follow these steps.)
Turn screen off and on manually
To turn the screen on:
•Press the Power button. If you've set up a screen lock, you need to unlock it.
•Your screen automatically turns on when you have an incoming call.
To turn the screen off:
•Briefly press the Power button. When you set down your phone, it's good habit to do this. You prevent
accidental touches, save a bit of battery, and keep it secure with the screen lock.
•To keep your screen off and phone quiet when you don't want interruptions, like at night, use Do Not Disturb
settings.
Adjust volumes
Use Volume buttons
In-call audio. When you’re on a call, the Volume buttons control the volume of the other person.
Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen.
Phone ringtone, notification sounds, and alarms. To adjust these volumes, press a Volume button and then use
this shortcut on your home screen:
Learn the basics : Get around on your phone 29
1. Touch to toggle the phone ringtone and notification sounds between on , silent , and vibration only .
2. Slide to adjust media volume.
3. Touch to mute media volume.
4. Touch to access all volume controls (call, ring, alarm).
Silence with Power & Volume buttons
To silence a ringing phone, press either the Power button or the Volume down button.
To switch to vibrate at any time, press & hold the Power & Volume up buttons until you feel a vibration and see
.
If you want to customize Power & Volume up so that it silences the phone instead of vibrating:
1. Go to Settings > System > Gestures.
2. Touch Prevent ringing > Press Power & Volume Up together > Mute.
Tip: Use Do Not Disturb to silence all calls, messages, events, and reminders. Turn it on from quick settings, or
schedule it to turn on automatically during certain times or during calendar events.
Pick up to silence
You can simply pick up your phone to silence incoming calls and alarms, and to turn vibration on.
To enable this gesture:
1. Open the Moto app.
2. Touch > Moto Actions.
3. Touch Pick up to silence and turn it on .
4. If you want this gesture to silence calls but not alarms (or vice versa), touch Settings and turn the appropriate
option off .
Learn the basics : Get around on your phone 30
Turn flashlight on and off
To turn your flashlight on or off:
1. Open quick settings.
2. Touch or .
Or, make a chopping motion to turn the flashlight on or off.
If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
To control the chop gesture:
1. Go to Settings > System > Gestures.
2. Touch Fast flashlight and turn it on or off.
Control phone with your voice
Train launch phrase
1. Open the Google app, then touch More > Settings > Voice > Voice Match.
2. Turn on Access with Voice Match and follow the onscreen instructions to record your voice.
Speak a command
Not all languages support voice commands.
Tell your phone to call people, get directions, send messages, set alarms. The possibilities are enormous.
1. From the home screen or when you've started a search, say “OK, Google.”
2. When the phone responds, say the command (for example, “Call Elise” or “Set alarm for 7 AM tomorrow”).
Tip: To see a list of commands, say “Help.”
3. Some commands cause your phone to speak a response to you. To stop the phone from speaking, touch .
Fix a problem
If your phone isn't recognizing “OK, Google” commands:
1. Open the Google app.
2. Touch More > Settings > Voice > Voice Match.
3. Touch Voice Match > Retrain voice model.
Learn the basics : Frequently used tools 31
Get directions to a location
Navigation and battery life
Navigation is one of the most power-intensive apps, so keep your phone plugged into a high-quality car charger,
especially if you're streaming music and/or using Bluetooth (also power-intensive features).
Use voice commands to get directions
Tell your phone to provide directions to a destination:
1. Be sure you set up voice commands.
2. Say your launch phrase.
3. Say “Navigate to [destination].”
Use Directions widget
1. Before you hit the road, add a Maps Directions widget to your home screen, and you'll have directions to any
destination you choose.
2. When you're ready to roll, just touch the widget, and your phone will talk you through the directions.
Tip: Combine your Directions widgets into a folder on your home screen.
Get directions to home or work
Get directions from anywhere to your home or work addresses with one touch by setting up a task shortcut for the
Maps app:
1. Touch & hold .
2. Drag to a blank space on your home screen.
3. If you haven't set your home or work address yet in Maps, touch the shortcut and follow the onscreen
instructions to add it.
When you're ready to roll, just touch the shortcut, and your phone will talk you through the directions.
Use Time and Weather widget
Add widget to home screen
Put a clock on your home screen and get quick access to alarms, your calendar, and the weather.
Learn the basics : Frequently used tools 32
1. Touch & hold the home screen.
2. Touch Widgets.
3. Touch & hold the Time and Weather widget, then drag it to a home screen page.
Set or delete alarms
1. Touch the time.
2. Adjust alarms:
•To use an existing alarm, switch it on . Touch to view or edit its ringtone.
•To add a new alarm, touch and set the time and ringtone.
•To delete an alarm, touch next to it, then touch .
3. To control general alarm settings, like alarm volume and snooze duration, touch > Settings.
When an alarm is set, shows in the status bar.
Manage weather forecasts
The Time and Weather widget displays current conditions for your location or for a city you specify.
Show temperature and conditions for current location
1. Do one of the following:
•Touch Add cities.
•Or, touch the current temperature, then touch > .
2. Turn Current location on.
Tip: To switch between Fahrenheit and Celsius, touch Temperature unit.
Add location
1. Do one of the following:
•If you haven't added locations yet, touch Add cities.
•Or, touch the current temperature, then touch .
2. Touch Add new location.
3. Enter a city name or ZIP code, then touch .
4. Touch the city to add.
Learn the basics : Frequently used tools 33
Remove location
1. Touch the temperature.
2. Touch > Settings.
3. Touch next to the city's name.
View forecasts
1. Touch the current temperature on the widget to open the forecast.
2. Then:
•To switch between forecasts for multiple locations you added, swipe right and left.
•To see more details on the weather provider’s website, touch an item on the forecast.
Control weather alert notifications
The Time and Weather widget sends notifications about weather conditions that need special attention.
To turn notifications on or off:
1. Touch the temperature.
2. Touch > Settings.
3. Turn Weather alert notification on or off.
View your calendar
Touch the current date to open your calendar, where you can view or add upcoming events.
Manage time spent on your phone
Understand your habits
1. Go to Settings > Digital Wellbeing & parental controls.
2. If this is your first time using this feature, touch Show your data.
3. Review the chart to see:
•Time you spent using phone today
•Which apps you’ve had on screen and for how long
•How often you unlocked the phone today
•How many notifications you’ve gotten
4. For more information, touch a label on the chart. For example, to see your screen time for the week, touch
today’s usage time.
Tip: To find Digital Wellbeing & parental controls as an app, turn on Show icon in the app list.
Learn the basics : Frequently used tools 34
Limit daily screen time
For individual apps, you can set a timer that limits the amount you use the app daily.
Tip: To manage your child's screen time, use parental controls.
To set an app timer:
1. Go to Settings > Digital Wellbeing & parental controls > Dashboard.
Or, Settings > Apps & notifications > Screen time.
2. Next to the app you want to limit, touch .
3. Set the total time that you can use the app per day.
When you reach your time limit in an app:
•The app closes.
•Its icon dims and no longer opens the app.
The app timer resets at midnight. To use the app before midnight, go back to the timer in Settings and extend its
time or delete the timer.
Pause distracting apps to focus
Use Focus mode to pause selected apps for fewer distractions.
1. Go to Settings > Digital Wellbeing & parental controls > Focus mode.
2. Choose which apps you want to pause.
3. Do one of the following:
•To turn it on, touch Turn on now.
•To have it turn on automatically, touch Set a schedule, then select days of the week and start/end times.
When Focus mode is on:
•You'll see in the status bar.
•You won’t be able to use the selected apps and won’t get notifications from them.
Tip: To add Focus mode to quick settings, open quick settings, touch , then drag the tile where you want
it.
To turn Focus mode off:
•Open quick settings and touch .
•Or, on the notification, touch Turn off now. (To turn it off for a short period, touch Take a break.)
To remove the schedule:
Learn the basics : Frequently used tools 35
1. Do one of the following:
•Open quick settings, then touch & hold .
•Go to Settings > Digital Wellbeing & parental controls > Focus mode.
2. Next to Schedule, touch .
Tip: To mute sounds, stop vibration, and block notifications for all calls and notifications, use Do Not Disturb.
Make it easier to put your phone away at bedtime
You can schedule changes to get ready for sleep.
1. Go to Settings > Digital Wellbeing & parental controls > Wind Down.
2. Turn on Use Wind Down.
3. Adjust start and end times if needed.
4. Set what your phone should do during this scheduled time:
•Remove screen colors (turn on Grayscale).
•Silence your phone (turn on Do Not Disturb).
•Filter out blue light for a warmer tone (turn on Night Light schedule).
Use parental controls
You can:
•Control your child’s access to devices and apps
•Control location settings and view the location of your child’s supervised device
•Set daily usage limits, monitor app usage, and remotely lock supervised devices
•Set filters and controls on what your child can browse, purchase, or download using Chrome, Google Search,
Play Store, and YouTube
You’ll need to set up parental controls on your and your child's devices.
To set up parental controls on this phone:
1. Go to Settings > Digital Wellbeing & parental controls.
2. Touch Set up parental controls.
3. Follow onscreen instructions to set up the phone for child or adult usage.
4. To set up parental controls on the other device, refer to the help for that device.
To learn more, read Google's help.
Learn the basics : Frequently used tools 36
Use onscreen keyboard
Open, close, resize keyboard
To open the keyboard, just touch an area where you can enter text or numbers.
To close the keyboard so you can see other parts of the screen, touch .
To make the keyboard larger, turn your phone horizontally. If your screen doesn’t rotate, check your auto-rotate
setting.
Tip: If you installed other keyboards, you'll see next to the navigation buttons when you're typing. To
switch to a different keyboard, touch .
Type special characters
Touch & hold a key to see related special characters. For example:
•Touch & hold . to see other punctuation marks.
•Touch & hold e to see é and 3.
Tip: To insert a period followed by a space, touch the spacebar twice quickly.
Capitalize letters
To type in ALL CAPS, touch twice, quickly, so you see . Touch it once more to turn ALL CAPS off.
To change capitalization of a word you've already typed:
1. Select the word.
2. Touch until you see the capitalization you want: first letter only, ALL CAPS, or lowercase.
Use glide typing
You have two options for entering text: type one letter at a time (multi-touch typing) or slide your finger through all
the letters in a word using one continuous motion (glide typing). Start typing either way and switch whenever you
like.
When you're using glide typing, you can:
•Type a word. Drag your finger over the letters in the word.
•Delete words. Drag left slowly from to select a word or string of words, then lift your finger to delete.
•Enter apostrophes in common words. Drag through the letters and the apostrophe is automatically inserted.
•Add a space. There's no need to use the space bar. Just lift your finger and start the next word.
You can disable glide typing.
Learn the basics : Work with text 37
Get suggestions
Use suggestions to type faster.
When you're typing, you'll see a list of suggested next words above the keys:
•Touch a word in the list to insert it in your text.
•If you don’t like a suggested word, touch & hold it, then drag it to .
You can limit or turn suggestions off.
Spell check and auto correct
Misspelled words are automatically corrected as you type:
•To undo a correction, touch .
•To prevent that word from being auto-corrected again, add it to your dictionary by touching the word in the list
of suggestions above the keys.
If auto-correction is turned off, you can still check spelling:
1. After you're done typing, review your text; misspelled words (and words not in your dictionary) are underlined.
2. Touch an underlined word:
•If the word is spelled correctly, touch it in the suggestion bar.
•If the word is misspelled, select the correct word in the suggestion bar or type the correction.
Type in multiple languages
If you have added multiple languages as a system language in your phone settings, keyboards and text suggestion
are available for those languages:
•When using a keyboard language other than your primary system language, available keyboard languages are
shown on the spacebar.
•To toggle between languages, touch .
•To see a list of available keyboards, touch & hold or the spacebar.
You can add keyboards for other languages.
Cut, copy, paste text
You can select and copy text from web pages and messages.
1. To select text, touch & hold a word.
2. Touch Copy, Cut, Share, Select all or:
•Select more text. Drag the sliders .
•Get information about selected text. Touch Web Search.
•Translate selected text. Touch > Translate. (If you don't see this option, install the Google Translate
app.)
Learn the basics : Work with text 38
3. To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste.
Tips:
•In some apps, you need to double-tap a word to select it (instead of touching & holding it).
•When you use Copy, the text is copied to the clipboard in your phone's memory, overwriting previous text
in the clipboard. If you want to save and manage everything you copy into the clipboard, search for
“clipboard manager” in Play Store to select and download an app.
Use voice typing
Enable keyboard mic for dictation
If you don't see on your keyboard:
1. Go to Settings > System > Languages & input.
2. Touch Virtual keyboard > Gboard.
3. Touch Voice typing and turn Use voice typing on .
Dictate text
1. Touch a text field to show the onscreen keyboard.
2. Touch on the onscreen keyboard.
3. Speak what you want to type:
•Speak naturally but clearly. There's no need to shout or hold the phone close to your mouth.
•To include punctuation, say “comma,” “period,” “question mark,” or “exclamation point.”
•To pause or restart, touch .
•To delete a word, touch .
Fill in forms automatically
Don’t retype your personal information again and again. Save it securely, then with just one touch, fill in passwords,
addresses, credit cards, and other information saved to your Google account.
To set it up:
1. Go to Settings > System > Languages & input.
2. Touch Advanced > Autofill service.
3. Select Google, then touch .
4. Touch > CONTINUE.
5. Touch categories to review and edit personal information, addresses, credit cards, and passwords.
Learn the basics : Work with text 39
Change wallpaper
You can change the background image on your home screen or lock screen. Use your own photos, images that
came on your phone, or images from an online category.
Tip: If your battery is low, temporarily change animated wallpaper to a static image to save power.
1. Touch & hold a blank area on your home screen, then touch Wallpapers.
2. Touch a wallpaper or photo to use.
3. Touch Set wallpaper.
4. Select whether you want to use the wallpaper on your home screen, lock screen, or both.
Customize your Favorites tray
The Favorites tray at the bottom of the home screen gives you one-touch access to your most-used applications.
You can customize these app shortcuts.
To change the app shortcuts:
1. Touch & hold one of the app shortcuts, then drag it up and drop it on Remove.
2. Swipe up from the bottom of the home screen to open your app list.
3. Touch & hold the app you want. When the new shortcut appears, drag it to the empty spot in your tray.
Tip: You can also use folders in your Favorites tray.
Add widgets, shortcuts, or folders
Add widgets
Widgets stream information, giving some of an app’s functionality without opening the app. For example, the
Calendar widget shows your daily agenda and gives you one-touch access to your full calendar.
To add a widget:
1. Touch & hold the home screen.
2. Touch Widgets.
Widgets are listed under their related apps.
3. Touch & hold a widget to add it.
You can make some widgets larger to view more content:
Personalize your phone : Home screen 40
1. Touch & hold the widget until it's highlighted.
2. Release it to see an outline.
3. Drag a corner or side to resize.
Add app shortcuts
1. Swipe up from the bottom of the home screen to open your app list.
2. Touch & hold the app you want.
3. Drag the app to an empty spot on your home screen. Or, drag it to the edge of the screen and drop it onto a
new home screen panel.
Add task shortcuts
Many apps icons include shortcuts to common tasks, so you don’t have to open and navigate the app.
1. Touch & hold an app icon to see available task shortcuts.
2. Do one of the following:
•To perform the task, touch it.
•To create a shortcut for that task, drag to an empty space on your homescreen.
Here are examples of task shortcuts for various apps. Not all apps include task shortcuts.
App Task shortcuts
Gmail •Compose new email
•Open to specific account
Maps •Navigate to Work
•Navigate to Home
YouTube •Search
•Subscriptions
•Trending
Chrome •New incognito tab
•New tab
Calendar •New reminder
•New event
Personalize your phone : Home screen 41
Messages •Open most recent conversation
•New conversation
Clock •Start screen saver
•Start stopwatch
•Create new timer
•Create new alarm
Settings •Battery
•Data usage
•Wi-Fi
Add web page shortcuts
1. Open the Chrome app.
2. Navigate to the web page.
3. Touch > Add to Home screen.
4. Edit the name if desired.
5. Touch Add.
6. Do one of the following:
•Touch & hold the icon to drag it where you want on the home screen.
•Touch Add automatically.
Add folders
Folders organize your shortcuts.
1. Touch & hold an app shortcut on your home screen.
2. Drag it onto another to group them together, then release when a circle forms around them:
Then you can:
•Add more apps. Drag app icons onto the circle from your home screen or app tray.
•Use an app in the folder. Open the folder and touch the app's icon.
•Name the folder. Open the folder, then touch its name and type a new name.
Personalize your phone : Home screen 42
•Remove an app from the folder. Open the folder and drag the app icon onto the home screen, or drag it up
and drop it on Remove.
•Delete the folder. Touch & hold the folder, then drag it to Remove.
Remove widgets, shortcuts, or folders
To remove widgets or shortcuts from your home screen:
1. Touch & hold it until it vibrates.
2. Drag it to Remove.
To select a totally new user interface for your home screen, download a different launcher.
Remake your home screen with launchers
Get different launcher
Totally changing the look and feel of your home screen is easy to do. Just select and download a new launcher
app. Switch back to the standard look and feel at any time. Launchers frequently include new sets of wallpapers,
new gestures for interacting with your phone, and customizable elements for your home screen.
1. Search for “launcher” in Play Store.
2. Read through the choices and download the one (or more) that you want.
3. To start using it, open the app or follow the onscreen instructions after downloading it.
Switch between launchers
1. Go to Settings > Apps & notifications.
2. Touch Default apps > Home app.
Or, touch Advanced > Default apps > Home app.
3. Select the launcher you want to use.
4. To adjust its settings, touch .
Delete launchers
You can only delete launchers that you installed.
Touch & hold the launcher's app icon, then touch > Uninstall.
Personalize your phone : Home screen 43
Use a screen saver
Set up screen saver
While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or
more.
1. Go to Settings > Display > Advanced.
2. Touch Screen saver.
3. Do any of the following:
•To change screen savers, touch Current screen saver, then select one. To set options for that screen
saver, touch .
•To preview your selection, touch Start now. Touch the screen anywhere (unlock if necessary) to return to
settings.
•To adjust when the screen saver starts (while docked, charging, or either), touch When to start.
Start screen saver
The screen saver automatically starts when you connect your phone to a dock or charger and the screen turns off.
To exit the screen saver and return to your home or lock screen:
•Press the Power button.
•Or, if you're using fingerprint security, touch the sensor.
To manually start your screen saver any time, go to Settings > Display > Advanced > Screen saver and touch
Start now.
Turn off screen saver
To prevent the screen saver from starting automatically:
1. Go to Settings > Display > Advanced.
2. Touch Screen saver > When to start > Never.
Add screen savers
Search for “Screen saver” in Play Store for apps that give you more.
After you install an app, you can select the new ones in Settings > Display > Advanced > Screen saver.
Personalize your phone : Lock screen 44
Set ringtones
Change default call ringtone
1. Go to Settings > Sound.
2. Touch Phone ringtone.
3. Do one of the following:
•Select a ringtone from the list.
•To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch > Audio and
select the song stored on your phone.
•For silence, touch None at the top of the list.
Vibrate phone for calls
You can set the phone to vibrate when it rings for calls.
To extend battery life, turn vibrate off.
1. Go to Settings > Sound.
2. Turn Also vibrate for calls on or off .
Set call ringtone for a contact
You can choose a unique ringtone for calls from specific people so you'll know instantly who's calling.
1. Open the Contacts app.
2. Touch the contact's name.
3. Touch > Set ringtone.
4. Do one of the following:
•Select a ringtone from the list.
•To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch to browse and
select the song stored on your phone. Touch to show internal storage.
•For silence, touch None at the top of the list.
Set ringtone for app notifications
You can set a default sound for notifications from apps including messaging and email. You can also set a unique
ringtone for notifications from specific apps. Learn how.
Tip: To change your alarm sound, open the Clock app and touch . Then touch .
Personalize your phone : Sounds 45
Get more ringtones
Although your phone comes with lots of ringtones, you can get more:
•Search for “ringtones” in Play Store and install an app that provide ringtones.
•Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones. Open the
app and use it to select entire songs or portions of songs.
•If you have songs that are .mp3 files stored on your computer, connect your phone and computer with a USB
cable, then copy the song to your phone.
Fix a problem
If you’re not hearing your ringtones, look for in your status bar, which means you're in Do Not Disturb mode.
Open quick settings and touch to turn Do Not Disturb off.
Avoid interruptions with Do Not Disturb
Turn Do Not Disturb on or off manually
When you're busy, use Do Not Disturb to mute sounds, stop vibration, and block notifications.
Turn it on
1. Open quick settings and touch .
You'll see in the status bar when Do Not Disturb is on.
2. To change how long it stays on, in quick settings, touch & hold , touch Duration, and then choose one:
•To keep it on indefinitely, touch Until you turn off.
•To select a duration, touch For 1 hour, then touch + or - to adjust the time.
•To choose each time you turn Do Not Disturb on, touch Ask every time.
Turn it off
Open quick settings and touch .
If it's turning itself on again, but you don't want it to:
•Make sure you're not silencing on a schedule or during calendar events.
•If you're using Wind Down, touch Settings > Digital Wellbeing & parental controls > Wind Down and turn
Do Not Disturb off .
Set overall behavior
Sound and vibration
When Do Not Disturb is on, sound and vibration are muted. Alarms and media aren't muted by default, but you can
mute them too.
To adjust settings for alarms, media, and touch sounds:
Personalize your phone : Sounds 46
1. Go to Settings > Sound > Do Not Disturb.
2. Touch Sound & vibration.
3. For each category, select whether sound and vibration is muted or not .
Notifications
When Do Not Disturb is on, you won’t see or hear notifications by default. You can change settings to:
•Allow visual notifications but no sound
•Allow or prevent the screen from turning on or waking
•Show or hide notification dots, status bar icons, pop-up notifications
•Show or hide notifications from the notification list
To change how Do Not Disturb handles notifications:
1. Go to Settings > Sound > Do Not Disturb.
2. Touch Notifications.
3. Do one of the following:
•To block sound from notifications but still see them on your screen, select No sound from notifications.
•To block all visual notifications, select No visuals or sound from notifications.
•To block or allow selected visual notifications, select Custom and turn features on or off.
If Do Not Disturb is off and you expect but aren't getting notifications from an app, check your settings for the app's
notifications.
Allow exceptions
When Do Not Disturb is on, incoming calls, messages, and calendar events or reminders are muted. You can allow
exceptions.
Calls
1. Go to Settings > Sound > Do Not Disturb.
2. Touch Calls > Allow calls.
3. Choose whether to allow calls from:
•Anyone
•Contacts only
•Starred (favorite) contacts only
•None
4. To let calls through from repeat callers (the same person calling a second time within 15 minutes), turn Allow
repeat callers on .
Text messages
1. Go to Settings > Sound > Do Not Disturb.
2. Touch Messages, events & reminders > Allow messages.
Personalize your phone : Sounds 47
3. Choose whether to allow messages from:
•Anyone
•Contacts only
•Starred (favorite) contacts only
•None
Calendar events and reminders
1. Go to Settings > Sound > Do Not Disturb.
2. Touch Messages, events & reminders and turn them on .
Silence on schedule
You can create a schedule for when your phone should automatically switch into and out of Do Not Disturb mode.
1. Open quick settings, then touch & hold .
2. Touch Turn on automatically.
3. Use rules to set the schedule:
•To use an existing rule, touch its name, like Sleeping. Turn Use rule on and adjust times or settings as
needed.
•To create a new rule, touch Add rule. Touch Time, then enter a name and touch OK. Specify its days,
start and end times, and level of silence.
To stop your phone from automatically silencing:
1. Go to Settings > Sound.
2. Touch Do Not Disturb > Turn on automatically.
3. Select the rule and turn it off or touch to delete it.
Silence during calendar events
Your phone can automatically switch into and out of Do Not Disturb mode for all scheduled events in calendars that
you specify.
1. Open quick settings, then touch & hold .
2. Touch Turn on automatically.
3. Do one of the following:
•To use an existing one, turn it on.
•To create a new one, touch Add rule. Touch Event rule, then enter a name and touch OK.
4. Adjust options to select the calendar to use and your reply status.
To stop your phone from automatically silencing:
1. Go to Settings > Sound.
2. Touch Do Not Disturb > Turn on automatically.
3. Select the rule and turn it off or touch to delete it.
Personalize your phone : Sounds 48
Stop phone from speaking
Silence replies to voice commands
Some voice commands (like “What's up?” and “What is the current weather?”) cause Google Assistant to speak in
response.
To quickly silence a voice command response, touch .
To have your phone show responses to voice commands on screen and only speak them when you’re wearing
headphones or a Bluetooth headset:
1. Open the Google app.
2. Touch More > Settings.
3. Touch Voice > Spoken results.
4. Touch Hands-free searches only.
Turn off screen reader
If your phone describes everything you touch on screen, speaking your notifications, and reading messages aloud,
you might have turned on a screen reader. This accessibility feature helps people with visual impairments.
To turn it off:
1. Press & hold both Volume Up and Down buttons for three seconds. If TalkBack was reading the screen, this
pauses readout so you can update settings more easily.
2. Go to Settings > Accessibility.
3. Turn off all screen readers, such as TalkBack or Select to Speak.
Personalize your phone : Sounds 49
Silence “Hello Moto” during power up
If you don’t want your phone to say “Hello Moto” when it powers up:
1. Go to Settings > Sound > Advanced.
2. Turn Power on sounds off .
You can't adjust the volume level for this sound.
Turn off charging sounds
If you don’t want your phone to make a sound when it comes in contact with a charger:
1. Go to Settings > Sound > Advanced.
2. Turn off Charging sounds.
Use volume booster for speaker
1. Go to Settings > Sound > Advanced.
2. Touch Sound enhancement.
3. Turn BesLoudness on .
Personalize your phone : Sounds : Other sound settings 50
About your apps
Open an app
Swipe up from the bottom of your home screen, then touch the app to open.
Preloaded apps
The following apps are preloaded on your phone. Don’t want some? Delete or disable them.
Icon App Description
Calculator Make some quick calculations.
Calendar Keep track of your upcoming events, get automatic reminders on your phone, and
coordinate with others by sharing calendars.
Camera Capture photos or videos. Scan QR codes and barcodes.
Chrome Browse the web. Access your browser bookmarks from any device, and sync tabs
with your computer or Android devices.
Clock Set alarms. Use a timer or stopwatch.
Contacts Organize and connect with your contacts. Assign ringtones to people.
Docs Create, edit, and collaborate with others on documents.
Drive Store and synchronize your files on Google's cloud, then access them anywhere
you have an internet connection. Create and share spreadsheets, documents, and
presentations. Scan documents and share or print them.
Apps 51
Duo Make video call with your friends across Android and iOS.
Facebook Connect with friends, family, and communities. Share updates and media. Find
information on events, entertainment, and businesses.
Files Browse and manage files and folders stored on your device or SD card.
FM Radio Listen to FM radio stations.
Gmail Compose, send, view, or search your email from your phone or computer.
Google Search the web, see your updates, and adjust Google settings, including privacy.
Google One Get expanded storage, Google support, and other member benefits with a paid
subscription.
Google Pay Pay with your phone in-store or online, and send cash using this secure digital
wallet.
Maps Find your destination, explore locations.
Messages Send and receive text messages.
Apps 52
Phone Make calls.
Photos Manage photos and upload them automatically to your private album.
Play Movies &
TV
Get movies and TV shows for instant viewing from Play Store.
Play Store Get apps for your phone, as well as books, magazines, music, and movies and
access them from your computer or any Android device.
Settings Customize your phone settings.
Sheets Create, edit, and collaborate with others on spreadsheets.
Slides Create, edit, collaborate with others, and play presentations.
YouTube Find, view, and upload videos to the web.
YT Music Stream your favorite albums, singles, and live performances, and get
recommendations for new music.
Get more apps
Don’t see what you need? Download more apps.
Tip: Swipe up and touch Search apps. Type the missing app's name to go to Play Store where you can
install with one touch.
Apps 53
Get help for an app
1. Open the app.
2. Touch or .
3. Look for Help or Settings > Help.
Switch between recent apps
1. Touch to see your recently used apps.
2. Do any of the following:
•Touch any app screen to return to it.
•Swipe left or right to see more apps.
•Swipe an app up to remove it from the list.
•To clear the list, swipe all the way right and touch Clear all.
Tips:
•Touch twice to switch between your two most recently used apps.
•Use two apps at once with split screen.
Close apps
To get out of an app, touch to return to your home screen.
You don't need to close apps. Android manages the memory and battery that apps use, so you don't need to worry
about leaving apps open.
To remove apps from your recently used list:
1. Touch .
2. Do one of the following:
•To remove one app, swipe up to remove it from the list.
•To remove all apps, swipe right to the end of the list and touch Clear all.
Tips for using apps
•You can change the background color of your app list to be light or dark.
•See how long you use each app and set app timers to improve your digital wellbeing.
•You can print from many apps.
•Copy and paste text between apps with the clipboard.
•To organize apps into groups on your home screen, use folders.
Apps 54
•Touch & hold an app's icon to see task shortcuts, if any. Touch a task to perform it. Or, drag to your home
screen to create a shortcut for that task.
•Want to turn the flashlight on or off? Use quick settings ( or ). No app required.
•If you’re having problems with an app, try these troubleshooting steps.
View two apps on screen
Use split screen view
1. Open the first app.
2. Touch .
3. In the recent list, touch the app's icon at the top of the preview to see and .
Be sure to touch the app's icon instead of the preview, which opens the app.
4. Touch Split screen.
5. Select the second app to use.
Exit split screen view
Drag the black divider all the way up or down.
Use Picture-in-picture
With some apps, you can watch video in a small, movable frame while you do other things. Use it when navigating
with Google Maps, too.
1. When you’re playing a video or navigating with Maps, touch .
The video (or navigation) shrinks.
2. You can drag the video (or navigation) anywhere on the screen.
•To return it to full size, touch it twice.
•To close it, drag it to the bottom of the screen. Or, touch it, then touch .
•To turn off Picture-in-picture for the app in use, touch it, then touch and turn Allow picture-in-picture
off .
To see all apps that support Picture-in-picture:
1. Go to Settings > Apps & notifications.
2. Touch Advanced > Special app access > Picture-in-picture.
3. To turn off Picture-in-picture for an app, touch it and turn Allow picture-in-picture off .
Apps 55
View notifications
Find your notifications
Apps send notifications to alert you about things like new messages, calendar events, and alarms.
You see notifications:
•On your lock screen
•When you swipe the status bar down on any screen
•When you touch & hold an app icon that shows a notification dot
If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details.
Some important notifications pop up briefly over your current app so that you can take action. For example, a
notification for an incoming call might appear while you're watching a video, so that you can answer or dismiss the
call.
What you can do with notifications
•Respond from a notification. Many notifications include actions at the bottom that let you complete common
tasks without opening the full app. If you have several notifications, these actions are hidden. When you see
, touch it to reveal actions.
•Open the app that sent the notification Swipe down from the top of the screen and touch the notification to
open the app. From your lock screen, touch the notification twice and enter your PIN, pattern, or password to
unlock your screen and open the app.
•Snooze a notification. Swipe left or right slowly. Then touch and select a duration to snooze notifications.
•Dismiss a notification. Swipe it sideways.
•Clear all notifications. Swipe to the end of your notifications and touch Clear all. Some notifications, like
voicemails, require an action and cannot be dismissed.
Apps 56
Install or update apps
Get apps from Google Play Store
Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on
your phone.
To download apps:
1. Open the Play Store app.
2. Browse by category or search.
3. Touch an item to see a description, read reviews, and download it.
You'll see in the status bar when the app has downloaded and installed successfully.
Tips:
•To view Play Store apps you've installed on this phone, touch > My apps & games. Touch LIBRARY
to see apps you've installed on other devices using the same Google account.
•To prevent accidental or unwanted purchases, touch > Settings > Require authentication for
purchases.
Get apps from other sources
Before downloading, do some research: check the app's rating and read lots of comments.
To download apps:
1. Open the Chrome app and go to the appropriate site to download the app.
If you see a warning, touch OK to continue.
You'll see in the status bar when the download completes.
2. Touch the download notification to install the app. Or, open the Files app to install it later.
3. When installing the app, be sure to review what information the app will access. If you don’t want the app to
access this information, cancel the installation. For example, if you're installing an app that makes a shopping
list, the app should not require access to your contacts.
Update Play Store apps automatically
Updating your apps gives you the latest features and improves security and stability. For best performance, apps
are set to update automatically.
If an app changes the information it wants to access on your phone, you will receive a notification to update the
app manually and will be required to review and accept the new permissions.
To control when your apps are automatically updated:
1. Open the Play Store app.
2. Touch > Settings.
Apps : Manage your apps 58
3. Touch Auto-update apps.
4. Select whether apps should:
•Auto-update over any network
•Auto-update only over Wi-Fi - save data charges on your cellular plan
Update Play Store apps manually
1. Open the Play Store app.
2. Touch > My apps & games.
3. On the UPDATES tab, touch Update all, or to update a specific app, touch Update next to its name.
4. Read the summary of what changed, then swipe down to review any changes to permission details, what
information on your phone the app can access. If you agree, touch Update.
Turn off Play Store auto-updates
To stop a specific app from updating automatically:
1. Open the Play Store app.
2. Touch > My apps & games.
3. Touch the INSTALLED tab, then touch the app's name.
4. Touch and turn off Enable auto update.
To stop all apps from updating automatically:
1. Open the Play Store app.
2. Touch > Settings.
3. Touch Auto-update apps > Don't auto-update apps.
Restore Play Store apps
If you uninstall an app you got from Play Store, you can reinstall it anytime. Have apps you use infrequently, such
as a flight tracker? Delete them and easily reinstall when needed.
1. Open the Play Store app.
2. Touch > My apps & games.
3. Touch the LIBRARY tab for a list of every app you’ve downloaded.
4. Next to the app name, touch INSTALL.
5. If you have multiple Google accounts, touch and next to your account touch . Select the other account
and repeat the process to restore apps downloaded in that account.
Apps : Manage your apps 59
Manage or delete apps
Organize apps
To organize apps into groups on your home screen, use folders.
Control app permissions
The first time you use an app, and sometimes when you install or update it, you are asked to grant the app
permission to access certain data and phone features. You can adjust these permissions any time.
To adjust permissions by app:
1. Touch & hold the app icon, then touch .
2. Touch Permissions.
3. Turn each permission on or off as needed.
Tip: To see how the app uses each permission, touch > All permissions.
You can also review each feature and adjust which apps have permission.
Allow apps to run in background
Performance Optimization boosts the app you’re using by restricting other apps from running in the background,
which may cause some notifications to be postponed or not delivered.
To allow apps to run in the background, you can turn on exceptions:
1. Go to Settings > Performance Optimization.
2. For apps you want to run in the background, turn it on .
Note: If you notice an app you’ve allowed to run in the background consumes too much data, turn it off.
Use safe mode
Issues such as apps crashing, unexpected reboots, or fast battery drain could be caused by a third-party app. Use
safe mode to start your phone with only the original software and apps. If the issues go away in safe mode, the
problem is probably from a third-party app you downloaded.
To reboot in safe mode:
1. Press & hold the Power button.
2. Touch & hold Power off. Then touch OK to restart in safe mode.
When it restarts, you'll see Safe mode across the bottom of the home screen and widgets will be disabled.
3. Use your phone and see if the problem has gone away. Remember, you won’t be able to use any downloaded
apps.
If the problem goes away:
Apps : Manage your apps 60
1. To exit safe mode, restart your phone.
2. One by one, uninstall recently downloaded apps. After each removal, restart your phone. See whether
removing that app solved the problem.
3. Once you delete the problematic app, you can restore the other apps you removed during testing.
If the problem doesn't go away: Try these troubleshooting steps for phone performance issues.
Clear app's cache or data
Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps
and web pages.
1. Touch & hold the app icon, then touch .
2. Do one of the following:
•To free up space by removing temporary files, touch Storage > Clear cache. Over time, the cache builds
up again, so repeat if a problem occurs.
•If problems still occur, then delete all data saved in the app by touching Storage > Clear storage. Be
careful - there’s no way to undo this.
Force stop apps
Force stop an app only if it seems to be causing a problem. To completely shut down an app, including any
background services:
1. Touch & hold the app icon, then touch .
2. Touch Force stop.
Delete apps you installed
You can delete (uninstall) apps that you downloaded. For many preloaded apps, you can disable but not delete
them.
1. Touch & hold the app's icon.
2. Do one of the following:
•Drag the icon up and drop it on . This removes the app and frees storage space.
•If you don't see a delete option, touch & hold the app icon, then touch > Disable.
Delete apps installed by others
If you are the owner of the phone and share it with users or guests, you can uninstall apps they installed. Although
their apps don’t appear in your app tray or on your home screen, they do reduce available storage space.
1. Go to Settings > Apps & notifications > App info.
Apps installed by others show the message Not installed for this user.
2. Touch the app name.
3. Touch > Uninstall for all users.
Apps : Manage your apps 61
Back up to Google
You can automatically back up the following items to your Google account:
•Apps and app data
•Call history
•Contacts
•Phone settings (including Wi-Fi passwords and permissions)
•Photos and videos (synced to your Google Photos library, not to Google Drive)
•SMS text messages (if using Messages)
Not all apps back up data automatically. Check with the app developer.
To automatically back up to Google Drive:
1. Go to Settings > System.
2. Touch Backup.
3. Turn Back up to Google Drive on .
4. If you have multiple Google accounts, touch Account to select an account.
5. Follow the onscreen instructions.
To back up other files that aren't automatically backed up, like attachments or downloads:
1. Open the Drive app.
2. Touch +.
3. Touch Upload, then choose the files or folder to upload.
Protect against harmful apps
Scan phone for harmful apps
Play Protect helps keep your phone secure by automatically scanning your phone to check for potentially harmful
apps.
If Play Protect finds a potentially harmful app, it stops the app from running and warns you so you can uninstall it.
To see the results or to rescan:
1. Open the Play Store app.
2. Touch > My apps & games.
3. Do any of the following:
•To see the results of latest scan, on the UPDATES, look at the message next to .
•To rescan your phone, touch .
Apps : Manage your apps 62
Search the web
Search with the widget
To type your search term:
1. Touch the Search widget.
2. Start typing a search term.
As you type, suggested terms appear.
3. Touch a suggestion to search for it.
Search from anywhere
You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to
get search results and options for your next action.
To search:
1. Say “OK, Google” or “Hey, Google”. (Be sure you've set up the launch phrase.)
Or touch & hold .
2. Tell the assistant what you're looking for. For example, search for a local restaurant by saying “Find [restaurant
name].”
3. Below the search result, touch options for related actions: make a call, get directions, read reviews, and more.
For more help with Google Assistant, read Google's support information.
Get info about your surroundings
Get information about and interact with your surroundings. Just open the Camera app and use Google
Lens on the viewfinder to:
•Search for information about objects around you: products for purchase, landmarks and buildings, plants
and animals, books and visual art
•Scan barcodes and QR codes: Search for related information, open a website to purchase a product
•Digitize real-world text: Copy text to paste in another app, translate text, save business card information to
Contacts, create calendar events from dates on event posters or billboards
To use Google Lens:
1. Open the Camera app and frame the item you want to learn about.
2. Touch .
3. Touch the item you want to learn about.
For text, touch it to select it, and use to select more.
Apps : Search and browse 64
4. In the list of results:
•Touch a selection to see the search result or take the suggested action.
•To look for other results, touch . For example, switch to text results or shopping results.
•To narrow the search, touch to crop the image for closer detail.
To learn more, read Google's help.
Search from Gboard
When you're typing with the onscreen keyboard:
1. Touch above the keys.
2. Start typing a term in the search bar.
3. Touch a result to share its link, or touch one of the additional suggested searches for more information.
If you don't see on your keyboard:
1. Go to Settings > System > Languages & input > Virtual keyboard.
2. Touch Gboard > Search.
3. Turn Show "Search and more" button on .
Search for nearby phone numbers
To find and call a nearby business:
1. Open the Phone app.
2. Touch .
3. Say or type the name of place to call, or a search term about the place (for example, “restaurant”).
You’ll see a list of nearby search results.
4. Touch the place to dial its number.
If it doesn't work:
•Make sure Location is enabled.
•Touch > > Settings and turn Nearby places on.
Delete Google search history
Read Google's help for instructions.
Use search engine other than Google
To use a search engine other than Google:
1. Search for “search engine” in Play Store and install one of the apps.
2. Open that app to search.
Apps : Search and browse 65
3. Optionally:
•Delete the Google search widget from your home screen. If you can’t delete it, use a different launcher for
your home screen that doesn’t include the widget.
•Install a browser to replace Chrome and make it your default browser.
•Turn off Google’s collection of your information.
Search your phone
Search contents of your phone
1. Touch the Search widget.
2. Enter a search term.
3. On the search results page, under , swipe left and change ALL to PERSONAL.
If you're not seeing results:
1. Open the Google app.
2. Touch More > Settings.
3. Touch General > Personal results.
4. Make sure that everything you want to include in your searches is checked.
Find an app
1. Swipe up from the bottom of the home screen to open your app list.
2. Touch Search apps.
3. Type the app's name.
4. If the app is on your phone, touch its icon to open it.
If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one
touch.
Find your phone number
1. Go to Settings > System.
2. Touch Advanced > About phone > Phone number.
Find photos, videos, files
To find photos or videos on your phone, use the Photos app.
To find downloaded files, use the Files app.
Apps : Search and browse 66
Browse websites
Visit and bookmark websites
Your phone connects to your carrier's cellular network or to a Wi‑Fi network to access the internet. To save data
charges on your cellular plan, use a Wi‑Fi connection.
1. Open the Chrome app.
2. Go to a site by touching the bar at the top and typing the address.
3. On a web page:
•To bookmark it, touch > .
Or, touch > Add to Home screen to put a shortcut on your home screen.
•To search for text on that page, touch > Find in page.
•To open a link, touch it.
•To see options for opening a link in a new tab and copying or sharing a link, touch & hold the link.
•To print the page, touch > Share > Print. Be sure you set up your print service.
4. To return to the previous page touch .
To learn more about browsing or managing bookmarks, open Chrome and touch > Help & Feedback.
Open and switch browser tabs
In the Chrome app:
•To switch tabs, touch the switcher icon .
•To open a new tab, touch touch the switcher icon , then touch .
Browse privately with incognito tabs
If you don’t want Chrome to remember your activity, use incognito tabs.
To open a new incognito tab with one touch from your home screen, add a task shortcut:
1. Touch & hold .
2. Drag to a blank space on your home screen.
To close all incognito tabs:
1. Swipe the status bar down.
2. Touch .
Apps : Search and browse 67
Clear browsing history
1. Open the Chrome app.
2. Touch > History.
3. Touch CLEAR BROWSING DATA.
You can also review and delete your search history.
Change default browser
You can download other browsers from Play Store. After you've installed one, you can make it your default
browser.
1. Go to Settings > Apps & notifications.
2. Touch Default apps > Browser app.
Or, touch Advanced > Default apps > Browser app.
3. Touch the app to use.
Apps : Search and browse 68
About text and multimedia messages
Text messages - SMS
SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when
you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
You can send one SMS message to multiple people, and replies are delivered in separate, not group, conversation
threads (unless you and your recipients have group messaging enabled).
SMS messages are included in most carriers' text messaging plans and do not use cellular data.
Multimedia messages - MMS
MMS (Multimedia Messaging Service) messages can include unlimited text plus a photo, picture slideshow, video,
or sound file.
You can send one MMS message to multiple people using group messaging, containing text only or text and
media, and replies are delivered in group conversation threads to each person in the group.
MMS messages use cellular data and require a cellular data plan or pay-per-use payment.
Group messaging
Group messaging lets multiple people carry on a group conversation. All replies from recipients are delivered to all
recipients, in a group conversation thread.
Though you send one message to multiple recipients, you are charged for each message received. Group
messaging:
•Converts multiple-recipient SMS messages to MMS for all who can receive them
•Is available for MMS messages only
Note: Recipients who cannot receive MMS messages receive SMS instead and, if media is attached, a link to
download it over Wi-Fi (when offered by carrier). Replies are to the sender only, in an individual conversation.
If you don’t want to receive replies in group conversations, you can turn off group messaging in the Messages app.
Read, send, manage text messages
Read and reply to a text message
When you receive a text message with the Messages app, you'll see in the status bar.
1. Swipe the status bar down and touch .
Apps : Text messaging 69
2. Do any of the following:
•To respond to the message, enter your response in the text box and touch .
•If the message is from an unassigned number, create a contact to associate a name with that number.
•To open an attached photo, slideshow, or any type of attachment, touch it.
•To save an attachment, touch & hold it, then touch .
•To find a message, touch at the top of your message list and enter search terms.
Tips:
•If you don't want multi-recipient SMS messages converted to MMS and want replies sent in separate
conversations (threads) to you only, turn off group messaging.
•To protect your privacy, you can hide sensitive content for lock screen notifications.
Send text message
1. Open the Messages app.
2. Touch .
3. Enter recipients, then type the message.
4. Optionally:
•To add an attachment, touch or .
•To add a smiley or other icons, touch on the onscreen keyboard.
5. Touch .
Tips for sending messages:
•To text your best friend with one touch from your home screen, add a task shortcut. Touch & hold and drag
to your home screen.
•To change the text message reply to incoming calls, open the Phone app and touch > Settings > Quick
responses.
Request text delivery reports
See whether recipients receive your messages by requesting delivery reports.
1. Open the Messages app.
2. Touch > Settings.
3. Do one of the following:
•If you have a single SIM, touch Advanced.
•If you have dual SIMs, touch the SIM.
Apps : Text messaging 70
Manage draft texts
When you begin composing a text message reply or a new message with recipients, it is saved in your message
list as a draft until you send or delete it.
1. Open the message list and touch the conversation marked Draft.
2. Do one:
•Finish composing the message and touch .
•Delete the characters in the text field to delete the draft.
Forward a text message
1. Open the Messages app.
2. Open the conversation.
3. Touch & hold the message.
4. Touch > Forward.
Copy text from a message
1. Open the Messages app.
2. Open the conversation.
3. Touch & hold the message.
4. Touch .
You can now paste it elsewhere, like in an email you're composing.
Delete or archive texts
When you delete a message, you also delete any attached photos or videos. If you want the attachments, be sure
to save them before deleting the message.
•To delete a single message, open the conversation (thread) and touch & hold the message, then touch .
•To delete or archive all messages in a conversation, touch & hold the conversation, then touch to delete or
to archive.
•To delete or archive multiple conversations, touch & hold each conversation, then touch or .
•To see archived messages, touch > Archived.
Add attachments
Attach files to text message
You can attach saved pictures and videos, or take one right from your message that has an optimized, reduced file
size.
Apps : Text messaging 71
1. Open the Messages app.
2. Compose a reply or a new message.
3. Do one of the following:
•Touch to attach a photo or video or capture a new one. Touch to expand the viewfinder to
fullscreen, where you can switch to a selfie camera or capture a video.
•Touch for other types of attachments (emoji, GIF, your location, a recording).
4. Touch .
To learn more, touch > Help & Feedback in the Messages app.
Send contact as text message
1. Open the Messages app.
2. Open your conversation with that person.
3. Touch their name at the top of the conversation.
4. Touch > Share.
5. Touch the recipient's name, or touch Messages to start a new message.
6. Touch .
Fix a problem
If you're having trouble attaching files, check that:
•Cellular data is turned on.
•Your data plan supports MMS (multimedia messages).
Save attachments from text message
If you received an attachment to a text message, you can save it on your phone. In the message, just touch & hold
the attachment, then touch to save it.
To view the saved attachment:
•For photos or videos, open the Photos app and touch > Device folders > Messages.
•For other attachments, open the Files app.
If you do not save a photo or video from a message, it is kept within the message only. So, if you delete the
message, you also delete the attachment. (You can try to recover recently deleted messages.)
Apps : Text messaging 72
Turn group messaging on or off
Group messaging allows conversation participants to reply to all recipients in a single thread. If you do not want
multi-recipient SMS messages converted to MMS and want replies sent in separate threads only to you, turn off
group messaging.
This feature is not available in all countries.
To adjust the group messaging setting:
1. In the Messages app, touch > Settings.
2. Do one of the following:
•If you have a single SIM, touch Advanced.
•If your phone allows dual SIMs, touch the SIM you use for text messaging.
3. Touch Group messaging and select an option.
Change default messaging app
You can download additional messaging apps from Play Store. After you've installed one, you can make it your
default messaging app.
To select a different app to send and receive text (SMS) and multimedia (MMS) messages:
1. Go to Settings > Apps & notifications.
2. Touch Default apps > SMS app.
Or, touch Advanced > Default apps > SMS app.
3. Touch the app to use.
Control notifications for text messages
If you use the Messages app:
1. Open the Messages app.
2. Touch > Settings.
3. If you have dual SIMs, touch General.
4. Touch Notifications and turn notifications on or off, change the sound, and add or remove vibration.
If you use a different messaging app:
1. Touch & hold the app's icon.
2. Touch App info > Notifications.
3. Make changes.
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Tip: In your phone settings, you can prevent interruptions by restricting text message notifications during hours
you specify or from specific people.
Change text message reply to incoming calls
When your phone rings, you can drag towards to see a list of quick responses you can send by text
message instead of answering the call.
To edit these quick responses:
1. Touch .
2. Touch > Settings.
3. Touch Quick responses.
4. Touch one of the responses to edit it.
Get text messages on your computer
Set up Messages for web
If you use the Messages app on your phone, you can see and send text messages on your computer.
Pair your computer and the Messages app on your phone by scanning a QR code:
•The QR code is unique to that computer.
•You can set up multiple computers, getting individual QR codes, but only one is active at a time.
To set up a computer:
1. Be sure your phone and computer are connected to the internet.
2. On your phone, open the Messages app and touch > Messages for web.
3. On your computer, go to https://messages.android.com. To remember this computer and stay signed in to
Messages, turn the slider on .
4. Follow onscreen instructions to scan the QR code on the web page with your phone.
Once paired, you'll see your latest conversations in your computer's browser.
See and send messages
When you have unread messages, you'll see a red notification and number of unread messages in the browser tab
on your computer.
To send messages from your computer, your phone must be on and connected to the internet.
Usual carrier fees for sending text messages from your phone also apply to messages sent from your computer.
Apps : Text messaging 74
Sign out of Messages for web
If you don’t use Messages on a paired computer for 14 days, you’re automatically signed out from that computer
for security reasons.
If you're using a shared or public computer, sign out when you're done.
To sign out from your phone:
1. Open the Messages app.
2. Touch > Messages for web.
3. Do one of the following:
•Touch next to an individual computer to sign out of it.
•Touch Sign out of all computers.
To sign out from the computer, at the top of the message list, click .
Apps : Text messaging 75
Read, send, manage emails
Read email
If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an
email notification, you'll see in the status bar.
1. To open email from a notification, swipe the status bar down and touch the notification:
•A single email notification opens the message directly.
•A multiple email notification opens the email list; touch an email to open it.
If you dismiss the notification and want to view the email later, open the Gmail app.
2. Do any of the following:
•To view other folders, touch from your email list.
•Attachments appear at the end of the email. You can view or save them.
•You can print emails from your phone.
Reply to or forward an email
1. Touch to reply to the sender. Or, swipe to the end of the email and touch to reply to all recipients or
to forward.
2. Enter your message.
3. To copy someone on the email, in the To field, touch .
4. Touch .
Send new email
1. Open the Gmail app and touch .
Or, touch & hold , then touch Compose. (If you send lots of emails, add a task shortcut. Drag
Compose to your home screen.)
2. Enter the recipient and your message.
3. To copy someone on the email, in the To field, touch .
4. Touch .
Add attachment to email
1. In the email you're composing, touch > Attach file.
2. Browse to the file, and touch it to add it to the email. The attachment appears at the bottom of the email.
Apps : Email 76
Find emails
When you open the Gmail app, you see your Inbox.
To view sent email, drafts, recently deleted email, and other categories, touch .
To search for emails, at the top of your email list enter terms, like the topic or the sender's name.
Delete emails
To delete an open email, touch .
To delete multiple emails, go to your email list, touch & hold each message to delete, then touch .
To delete large quantities of email, sign into your email account on your computer, and see your email provider's
help for more information.
Tips:
•To delete attachments that you saved from emails, use the Files app.
•You can also remove email accounts from your phone.
Learn more
For more help with Gmail, read Google's support information.
For help managing email from other providers, sign into your email account on your computer and look for the
provider's instructions.
View email attachments
View attachments
Attachments appear at the end of an email.
To view or play the attachment, touch it.
If you see a message that you can't open the attachment type, most file types have a free viewer that you can use.
In Play Store, search for the file type, then select and download an app.
Save attachments from email
In the email, touch to download and save it on your phone, or touch to save it in Drive.
To view attachments later, open the Files app (go to Download) or the Drive app.
Delete attachments saved from email
1. Open the Files app.
2. Touch Browse > Downloads.
Apps : Email 77
3. Do one of the following:
•To select one item, touch & hold it.
•To select multiple items, touch & hold the first one, then touch the others.
4. Touch .
Prevent previews of attachments
Attached photos or videos appear as thumbnails, showing a preview.
To see a generic thumbnail instead of a preview thumbnail until you open the file:
1. Open the Gmail app.
2. Touch > Settings, then touch the account name.
3. Touch Images > Ask before displaying external images.
Preview inboxes from home screen
To preview your inboxes, open emails, or quickly start a new email, add the Gmail widget to your home screen.
With the widget, you can:
•Open a message. Touch the message.
•Compose a message. Touch .
•View more messages. Scroll down the list.
•Open the app. Touch the folder name at the top of the widget.
Add email signature
To add a signature automatically to the end of emails you send:
1. Open the Gmail app.
2. Touch > Settings.
3. Select the account.
4. Touch Mobile Signature and edit the text you want to appear at the end of every email.
Control email notifications
You can control whether you see notifications when you receive an email.
1. Touch & hold .
2. Touch > Notifications.
3. Adjust notification settings.
Apps : Email 78
About the calendar
Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars
let you save all your events in one place, which is secure, synced, and accessible from any web-enabled device or
computer when you've signed in to your account.
You can:
•Review existing events.
•Create new events.
•Control notifications for events.
Your calendar can automatically create new events based on your incoming Gmail messages. For example, if you
make restaurant reservations or book a flight, these events will show up automatically on your calendar; you don't
have to add them.
If you created multiple calendars within your Google account, or if you have multiple Google accounts on your
phone, you can control which events are synced with your phone.
Find calendar events
Open calendar events
You'll see in the status bar to alert you of upcoming events. Just swipe the status bar down and touch the
notification to see the event details in your calendar.
To see your list of upcoming events, open the Calendar app.
Tip: For an overview of your upcoming events from your home screen, add a Calendar widget.
Get around the calendar
To glance at the month view:
1. Touch the month's name.
2. Touch a date to jump to it and see its events.
To change the view:
1. In your calendar, touch .
2. Touch Schedule, Day, 3 Day, Week or Month. This view remains the default until you change it.
From these views, you can:
•Read or edit event details. Touch the event to open it and touch to edit it.
•Add new events. Touch .
•Search your calendar. Touch > Search.
Apps : Calendar app 80
Create and manage events
Create calendar events
As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases,
these suggestions are personalized based on information associated with your Google account and your
previously created events.
1. Open the Calendar app and touch > Event.
Or, touch & hold , then touch New event. (If you create lots of events, add a task shortcut. Drag New
event to your home screen.)
2. Touch the account name to associate the event with the calendar you want.
3. Enter the start time and other details.
4. If you want a reminder sent to your status bar, touch Add another notification and select how long before the
event you want a reminder.
5. Touch Save.
Edit or delete calendar events
1. Touch an event to open it.
2. Do any of the following:
•To edit it, touch .
•To delete it, touch > Delete.
Control which events are shown
To temporarily hide calendar events for a Google account you don't need to see all the time:
1. Open the Calendar app and touch .
2. Beneath the account name, touch Events. If you have multiple calendars for that account, touch the name of
each calendar to hide its events.
Tip: When you hide events, the calendar still syncs with your Google account. To prevent that account's
calendar from automatically syncing, from the home screen go to Settings > Accounts.
To exclude automatically-generated events created from Gmail (for events such as flight bookings and restaurant
reservations):
1. Touch > Settings > Events from Gmail.
2. Under the name of the account, turn off Events from Gmail.
To learn more, open Calendar and touch > Help & Feedback.
Apps : Calendar app 81
Control notifications for calendar events
1. Touch & hold the app icon.
2. Touch > Notifications.
3. Adjust notification settings.
If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone.
Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Apps : Calendar app 82
Set alarms
Set alarm by touch
1. Open the Clock app.
2. Touch .
3. Adjust alarms:
•To create a new alarm, touch .
•To use an existing alarm, switch it on.
•To change an alarm's sound, schedule or label, touch .
4. To control general alarm settings, like alarm volume and snooze duration, touch > Settings.
Set alarm by voice
1. If you've set up Voice Match, say “OK, Google”. Or, touch on the Google Search widget.
2. When prompted to speak, say your command. For example: “Set alarm for 7:45 p.m., label, switch the
laundry” or “Wake me up at 7 a.m. tomorrow.”
Your phone sets the alarm and provides a confirmation.
When an alarm is set
You'll see in the status bar and on your lock screen.
To adjust it, open quick settings and touch the alarm time.
Delete an alarm
1. Open the Clock app.
2. Touch
3. Touch > .
Use timer or stopwatch
Use timers
You can set multiple countdown timers with labels to keep track:
Apps : Clock app 83
1. In the Clock app, touch for the Timer tab.
2. Enter the time to count down.
3. Touch .
4. Do any of the following:
•To pause the countdown, touch .
•To add a label to the timer, touch Label (helpful when using multiple timers).
•To add a minute to the countdown, touch + 1:00.
•To reset the counter to the original time, touch > Reset.
•To add a timer, touch Add timer.
•To delete a timer, touch Delete.
•To change the timer's sound, touch > Settings > Timer sound.
•If you leave this app, quickly return to it by swiping the status bar down with one finger to see the timer
notification and remaining time. To open the timer, touch the notification.
Tip: If you use timers frequently, create a task shortcut. Touch & hold , then drag Create new timer to your
home screen.
Use a stopwatch
Record your time and share your results.
1. In the Clock app, touch for the Stopwatch tab.
2. Touch .
3. Do any of the following:
•To pause the stopwatch, touch .
•To record laps (or multiple durations) while the stopwatch is running, touch Lap.
•To reset the counter to zero, touch > Reset.
•To share your times with others or send them to yourself, touch > Share.
•If you leave this app, quickly return to it by swiping the status bar down with one finger and touching a
control. To open the stopwatch, touch the notification.
Tip: If you use stopwatches frequently, create a task shortcut. Touch & hold , then drag Start stopwatch to
your home screen.
Apps : Clock app 84
Set date and time
Change time format
1. Go to Settings > System > Date & time.
2. To change how times are displayed:
•To use military time such as 13:00, turn Use 24-hour format on .
•To use 12-hour format such as 1:00 PM, turn Use 24-hour format off .
Set date and time automatically
1. Go to Settings > System > Date & time.
2. Turn on Automatic date & time and Automatic time zone.
Your phone automatically syncs with the local time (using the mobile network). The local time is used for alarms
and is displayed on the lock screen and other displays.
Set date and time manually
1. Go to Settings > System > Date & time.
2. Turn off Automatic date & time.
3. To make corrections, touch Set date and Set time.
Switch time zones
1. Go to Settings > Date & time.
2. Turn off Automatic time zone.
3. Touch Select time zone. Then choose a regional time zone (which is applied to the current time).
Show multiple time zones
You can view multiple time zones in the Clock app, so you can coordinate plans with friends and co-workers in
other cities, or stay in touch with family back home when you’re traveling.
1. Open the Clock app and touch .
2. To add time zones, touch , then select cities in the time zone you want to view.
Show home time zone
When traveling, you can view your home time zone in the Clock app.
1. Open the Clock app and touch .
2. Touch > Settings > Automatic home clock.
3. Touch Home time zone, then select your home time zone.
Apps : Clock app 85
Answer calls
Answer incoming call
When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in
the status bar.
To answer an incoming call:
•On the Incoming call screen, touch Answer.
•On the lock screen, swipe up to answer a voice call, or swipe the caller's icon/picture up to answer a video
call.
During a call, you can use the keypad to enter numbers or codes, use speakerphone or a paired Bluetooth device,
and add other people to the call. Learn more.
Tip: You can save a recent call as a contact.
Auto answer on headset
You can set your phone to automatically answer calls after 2, 5, or 10 seconds when you're using a headset (wired
or Bluetooth).
1. Touch .
2. Touch > Settings.
3. Do one of the following:
•If your phone has one SIM card, touch Calls.
•If your phone has dual SIMs, touch Calling accounts and select the SIM.
4. Touch Auto answer on headset and select a duration.
Dismiss incoming call
If you don’t want to talk to the caller, you can:
•Divert the call to voicemail. On the Incoming call screen, touch Dismiss. Or, on the lock screen, press the
Power button. You can also automatically divert all calls from a specified number to voicemail.
•Respond with a text message. On the lock screen, swipe up. You can customize these default
messages.
•Block all calls from that number.
Control ringtones and notifications
You can:
•Quickly silence the ringer. Press Volume Down on the side of the phone.
•Silence ringtones during hours you specify. Use Do Not Disturb.
Calls, contacts, voicemail : Phone calls 86
•Choose a unique ringtone for specific people. You'll know instantly who's calling.
•Get notified of incoming calls when you're on a call. Set up call waiting.
•Set the number of rings before sending a call to voicemail. Dial into voicemail, then follow your carrier’s
prompts to change this setting.
Fix a problem
If your phone isn't ringing for incoming calls, look for in your status bar. Open quick settings and touch to
turn Do Not Disturb off. Your phone will ring for incoming calls. Check your settings to make sure your phone is
screening calls at the appropriate times.
If you’re having other problems, try these troubleshooting steps.
Make calls
Make a call
1. Touch .
2. Touch and enter a number.
3. If you enter a wrong number, touch .
4. Touch to call the number.
5. To hang up, touch .
Other ways to make calls
You can place calls from:
•The Phone app
•The Contacts app
•Other apps that show contact information. Wherever you see a phone number, you can usually touch it to dial.
In the Phone app, you can place calls in several ways.
To Do this
Dial a number Touch , enter a number and touch . If you enter a wrong number, touch .
Dial by voice
Touch and say a name or number. (If you don't see , swipe down to close the dialer.)
Or, skip the Phone app entirely and say a voice command.
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Call by name
Start typing the name in the search box. You'll see a list of matches. Just touch one to call.
(If you don't see , swipe down to close the dialer.)
Or, to see your contact list, touch . Swipe through and touch the person to call.
Call a favorite Touch the tab.
Call nearby place Touch and say or type the name, then touch the search result to place the call. Learn more.
Return call Touch , then touch next to the number.
Tips:
•To call frequent numbers with one touch from your home screen, add a Direct dial widget.
•You can save a recent call as a contact.
Change default calling app
You can download additional calling apps from Play Store. After you've installed one, you can make it your default
calling app.
1. Go to Settings > Apps & notifications.
2. Touch Default apps > Phone app.
Or, touch Advanced > Default apps > Phone app.
3. Touch the app to use.
Fix a problem
To change your caller ID information seen by people receiving your calls, contact your carrier.
If you’re having other problems, try these troubleshooting steps.
During a call
Adjust sound during call
While listening, you can:
•Adjust the volume. Use the Volume button on the side of the phone.
•Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch .
•Use a paired Bluetooth device. Touch to use or stop using the device.
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•Mute your microphone. Touch . You can hear the caller but they can’t hear you.
Enter a number
Touch on the call screen to use the numeric keypad.
Use other apps
When you hold your phone to your ear, the screen goes dark to avoid accidental touches. To wake it up, move it
away from your ear or press the Power button.
To hide the call and use other apps, touch .
To return to the call, swipe the status bar down and touch Ongoing call.
Answer call waiting
If call waiting is active and a new call comes in, you can answer it. Touch Hold and Answer Voice. The first call is
put on hold.
To switch between calls, touch .
To merge the calls, touch .
Record calls
For security and privacy reasons, your phone's Android version doesn't allow call recording.
End the call
Touch on the call screen.
Or, swipe down from the top of any other screen to view the call notification and touch Hang up.
Make video calls
Make video call with Duo app
Duo lets you video call anyone in your contact list who also uses Duo. Android users can get it from Play Store,
and iPhone users can download it from the iTunes App Store. The video calls are secure and can’t be seen by
others.
To get started, open the Duo app and follow the onscreen instructions to set it up.
For more information, touch > Help & Feedback.
Get an app to make video calls
There are many video calling apps to choose from on Play Store (like WhatsApp, Skype, and more).
1. Open the Play Store app.
2. Search for “video calls”.
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3. Download the app you want to use.
Make conference calls
To make a conference call:
1. Call the first person.
2. To call the next person:
a. Touch .
This puts the first call on hold.
b. Enter the number.
c. Touch .
3. To join the calls after the second person answers, touch .
Make calls over Wi-Fi
You can make calls and receive text messages over the internet instead of the cellular network in places where
there is no cellular coverage or the signal is low.
Set phone for Wi-Fi calling
1. Touch .
2. Touch > Settings.
3. Do one of the following:
•If your phone has one SIM card, touch Calls.
•If your phone has dual SIMs, touch Calling accounts and select the SIM.
4. Touch Wi-Fi calling and turn it on.
5. Follow the onscreen instructions to complete the setup.
6. Make or receive calls as usual.
Block calls and texts
About blocking
If you don’t want to get calls or texts from a certain phone number, you can block it. When the number tries to
contact you, your phone declines automatically.
Block a number
Use either app to block both calls and texts from a number.
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From the Phone app:
1. Touch .
2. Touch & hold a call from the number to block.
3. Touch Block/report spam.
From the Messages app:
1. Touch & hold the conversation thread from the number to block.
2. Touch .
3. Touch OK.
Unblock a number
From the Phone app:
1. Touch > Settings > Blocked numbers.
2. Touch by the number to unblock.
From the Messages app:
1. Touch > Blocked contacts.
2. Touch by the number to unblock.
3. Touch UNBLOCK.
Turn on call waiting
When you’re on a call and a new call comes in, the new call is sent to voicemail. If you want to be notified of new
calls instead, turn on call waiting.
Note: Some carriers automatically control call waiting. If you do not see this option on your phone, contact your
carrier for more information.
1. Touch .
2. Touch > Settings.
3. Do one of the following:
•If your phone has one SIM card, touch Calls.
•If your phone has dual SIMs, touch Calling accounts and select the SIM.
4. Touch Additional settings, then check Call waiting.
When call waiting is on, if you're on a call and a new call comes in, you can answer it. The first call is put on hold.
Touch to merge the two calls.
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View and delete call history
See your call history
To see all recent calls:
1. Touch .
2. Touch .
3. You'll see one or more of these icons next to each call:
Icon Meaning
Missed call (incoming)
Call you answered (incoming)
Call you made (outgoing)
4. To learn more about a call, touch it, then touch Call details.
To see only your missed calls:
1. Touch .
2. Touch > Call history.
3. Touch Missed.
Save recent call as contact
You can save a number to make it easy to find and call back later.
To save a number:
1. Touch .
2. Touch .
3. Touch the number.
4. Do one of the following:
•To add to an existing contact, touch Add to a contact.
•To set up a new contact, touch Create new contact. Add contact details.
5. Touch or Save.
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Delete calls from history
Caution: There’s no way to restore the history after you delete it.
To delete one call:
1. Touch .
2. Touch .
3. Touch the number.
4. Touch Call details.
5. Touch .
To delete all calls:
1. Touch .
2. Touch > Call history.
3. Touch > Clear call history.
Make emergency call from locked phone
In an emergency, you don’t need to unlock your phone to dial an emergency number (for example, 911 in the US or
112 in Europe).
To dial an emergency number from a locked screen:
1. Swipe up on the lock screen.
2. Touch Emergency to see the dialer.
3. Enter the emergency number for your region and touch .
When you make an emergency call, Emergency Location Service automatically sends your location to emergency
responders.
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Add contacts
Add contacts automatically
When you add an account, such as Google or email, to your phone, the contacts for that account are available on
your phone automatically.
Add contact with Contacts app
1. Open the Contacts app.
2. Touch .
3. If you're using more than one account, the account that will be synced with your new contact appears at the
top. To change accounts, touch .
4. Touch a text box to type the name and details. Fill in as much or as little information as you'd like.
Tips:
•To add a photo, touch . Choose a photo you've saved, or take a photo and crop it.
•You can assign a custom ringtone for calls from that contact.
•If you have multiple accounts on your phone and want to change the default account for new contacts,
go to Contacts > > Settings > Default account for new contacts.
5. Touch Save.
Add contact from text message
You can easily create a new contact or add a new number for an existing contact when you receive a text message
from an unassigned number.
1. Open the Messages app.
2. In the message list, touch & hold the number, then touch .
3. Touch Add Contact.
4. Do one of the following:
•To add to an existing contact, start typing the contact's name in the search field, then select it.
•To set up a new contact, touch Create new contact and add contact details.
5. Touch or Save.
Other ways to add contacts
•Save a recent call as a contact.
•Have someone send you a name card.
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•Scan business cards or QR codes.
Edit or delete contacts
Edit contacts
After creating a contact, you can change the name, photo, and other contact information.
1. Open the Contacts app.
2. Touch the person's name.
3. Adjust settings as needed:
•To assign a custom ringtone, touch > Set ringtone.
•To send calls directly to voicemail, touch > Route to voicemail. You can also block calls.
•To edit contact info, touch , then touch a field to make changes, touch to change the photo, or
touch > Discard to undo changes.
Merge contacts
If you have two contacts for the same person, you can merge the information (including all emails and phone
numbers) into a single listing.
1. Open the Contacts app.
2. Touch & hold the primary contact to merge.
By default, this contact’s name is used for the new listing.
3. Touch the second contact.
4. Touch > Link.
Tip: You can edit the primary contact name (for the merged listing), or delete or change other contact
information as needed.
Delete contacts
You can delete contacts created and stored on your phone. If the contact is synced from a social network account,
you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your
Facebook account. Or, hide Facebook contacts on your phone by filtering your contact list.
To delete one contact:
1. Open the Contacts app.
2. Touch the person's name.
3. Touch > Delete and confirm the deletion.
To delete multiple contacts:
1. Open the Contacts app.
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2. In your contact list, touch & hold the first contact.
3. Touch the other contacts to delete.
4. Touch .
Star your favorite contacts
Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone
app.
To add someone to your favorites:
1. Touch the contact icon (photo or other icon).
2. Touch .
Sort contacts
Sort contacts in Contacts app
1. Open the Contacts app.
2. Touch > Settings.
3. Set options:
•To sort by first or last name, touch Sort by.
•To list names with first name first or last name first, touch Name format.
Sort contacts in Phone app
1. Open the Phone app.
2. Touch > Settings > Display options.
3. Set options:
•To sort by first or last name, touch Sort by.
•To list names with first name first or last name first, touch Name format.
Narrow which contacts are shown
In the Contacts app, you can narrow which contacts are shown. These changes don't affect which contacts are
shown in the Phone app.
In the Contacts app:
•To show contacts from only one account, touch and select the account.
•To show contacts from all accounts, touch > Settings > Contacts to display > All contacts.
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In the Phone app, use the tab to see only contacts you call frequently or have starred as favorites. To
remove contacts from this tab, touch on the contact, then touch .
Share contacts
Ways to share contacts
You can share one or all contacts with someone by sending a name card file (.vcf).
You can also share a contact’s information as a text message attachment.
Share one or a few contacts
1. Open the Contacts app.
2. Touch & hold a name to select it, then touch others to select more.
3. Touch .
4. Select the way to share.
Export all contacts
1. Open the Contacts app.
2. Touch > Settings > Export.
3. If you use more than one account, select the account.
4. Touch Export to .vcf file.
5. Touch SAVE to save it in your Downloads folder.
6. Open the Files app.
7. Go to Downloads.
8. Touch & hold the file.
9. Touch .
10. Select the way to share.
Receive a name card file
1. When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and
accept the file transfer.
2. Touch the name card file (.vcf) to open it and add the person to your contacts.
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Use voicemail
Listen to voicemail
If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives.
1. Do one of the following:
•Swipe the status bar down and touch .
•Or, touch , then touch & hold 1.
2. When connected, follow your carrier’s system prompts.
If you listen to a new message and disconnect from voicemail without saving or deleting it, you will still see in
the status bar.
Manage your mailbox
Your carrier provides your voicemail system.
1. Do one of the following:
•Swipe the status bar down and touch .
•Or, touch , then touch & hold .
2. When connected, follow the prompts to manage your messages and mailbox.
Contact your carrier for help with:
•Recovering or resetting your password/PIN for voicemail
•Replaying messages
•Saving, forwarding, or deleting messages
•Replying with or sending voice messages
•Changing number of rings before connecting call to voicemail
•Changing greeting or recorded name
•Changing notification options
•Changing mailbox language
Fix a problem
If remains in your status bar after you listen to your voicemails, try the following.
First, force stop the app:
1. Touch & hold .
2. Touch .
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3. Touch Force stop.
This restarts the app and should remove the notification.
If that doesn't help:
1. Call yourself from another phone and leave a short message.
2. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has
disappeared from your status bar.
Send all calls from contact to voicemail
To send all calls from a certain person to voicemail:
1. Open the Contacts app.
2. Touch the contact's icon.
3. Touch > Route to voicemail.
Tip: You can also block all calls and text messages from a number.
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Take photos
Open the camera
Do any of the following:
•Touch .
•Twist your phone twice from any screen.
•From the lock screen, swipe left.
Take a photo
1. If needed, adjust settings such as flash or photo size.
2. Frame your subject:
•To zoom, pinch in or out.
•To set focus location, touch the viewfinder where you want the focus.
•To change the exposure, touch the viewfinder then slide to the desired exposure.
3. To take the photo, do one of the following:
•Touch or press a Volume button.
•Touch & hold to take a rapid series of photos. Or, press & hold a Volume button.
•Touch > Timer for a timer.
Tip: To touch anywhere on the screen instead of using , touch Settings and turn on Touch
Capture.
4. To review your photos and videos, touch thumbnail at bottom left. Then:
•To view all thumbnails, touch the screen, then touch to open the Photos app.
•To view photos later, open the Photos app or other photo app you installed.
Take a selfie
1. On the viewfinder, touch to switch to the front camera. Or, twist your phone twice.
2. If needed, adjust the beauty filter.
3. To take the photo, do one of the following:
•Touch .
•Touch > Timer for a timer.
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Take a panoramic photo
1. On the viewfinder, touch .
2. Frame one side of the scene.
3. Touch , then slowly pan horizontally or vertically across the scene. Keep your motion smooth and use a
steady speed.
4. When you reach the end of your scene, touch .
Take photo with adjustable focus (bokeh)
Keep the subject of your photo in focus and blur the surrounding scene as little or much as you like.
1. On the viewfinder, touch .
2. Be sure you're within 1.5 meters (5 feet) of your subject. It's best if nothing is in the way and the subject stands
out.
3. Move the focus ring to your subject.
4. Increase or decrease blur around the subject.
5. Touch .
Use macro lens for up-close detail
Use the dedicated macro lens for up-close shots with vivid detail of your subject and a naturally blurred
background thanks to the very short focal length. Capture every detail in nature or small, fine objects like jewelry.
1. On the viewfinder, touch .
2. Get close to your subject.
3. Touch .
Share a photo you've just taken
1. Touch the photo's thumbnail, to the left of .
2. Touch .
3. Select the way you want to share.
You can also:
•Share multiple photos at once.
•Copy photos to your computer.
•Display your photos on an HDTV.
•Print photos from your phone.
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Fix a problem
If you’re having problems, try these troubleshooting steps.
Take screenshots
Capture screen with phone keys
1. Press & hold the Power button, then touch Screenshot.
When the screenshot is captured, you'll see in the status bar.
2. Swipe the status bar down, and on the screenshot notification:
•To share the screenshot, touch Share and select the way you want to share.
•To crop or adjust image settings, touch Edit.
•To delete the screenshot, touch Delete.
•To open the screenshot, touch the notification.
Find screenshots later
Open the Photos app and touch > Device folders > Screenshots.
Record videos
Record a video
1. Open the camera:
•Twist your phone twice from any screen to open the camera immediately.
•Or, touch .
2. Touch to switch to video mode.
3. If needed, turn the light on by touching . To change other settings, touch and turn options on or off.
4. To start, touch . Or, press a Volume button.
5. While recording, you can:
•Take a photo during your video by touching .
•Pause recording by touching .
6. To stop, touch . Or, press a Volume button.
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Share a video you've just taken
1. Swipe the viewfinder screen to the left, and touch the video to share.
2. Touch .
3. Select the way you want to share.
You can also:
•Copy videos to your computer using a USB cable.
•Display your videos on an HDTV.
Fix a problem
If you’re having problems, try these troubleshooting steps.
Adjust photography settings
Before you take a photo, you can adjust settings to get the best photo for your situation.
Use a timer
Tip: Use a tabletop tripod to stabilize the phone when taking timed shots.
1. If you're taking a selfie, touch .
2. Touch > Timer, then select number of seconds.
3. Frame your shot, and when you're ready, touch to start the countdown.
4. Take your place in the shot (if you're taking a selfie, simply wait) and smile!
Use a flash
To set the flash mode (off, always on, or auto), touch on the viewfinder.
Use a grid for framing
Enable a grid in your viewfinder to better frame your shots and check your camera tilt.
1. On the viewfinder, touch Settings.
2. Turn Assistive grid on .
To get rid of grid lines, turn Assistive grid off .
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Use HDR in high-contrast lighting
Taking a photo of a bright scene that also includes dark shadows? Use HDR (High Dynamic Range) mode. The
camera captures multiple exposure levels and combines them into a single photo for vibrant colors and more detail
in both light and dark areas.
To set HDR mode (off, always on, or auto mode), touch on the viewfinder.
HDR is best for:
•Landscapes with bright sky and shaded hills or foliage
•Outdoor portraits with lots of contrast
•Backlit scenes with dark shadows and streams of sunlight
•When both the camera and subject are stationary
Do not use HDR for:
•Action shots
•Low-light indoor photos
•When you want to use the flash or the front camera
When the camera detects a high contrast scene, it automatically goes into HDR mode, and HDR appears in the
viewfinder. Consider whether HDR mode would improve the photo or not.
Use anti-flicker
To prevent horizontal or vertical lines (banding) on your photos and flickering in your videos, change the anti-flicker
setting. You may notice flickering when you use the camera under fluorescent light or when you capture a TV
screen. It occurs when the camera’s frame rate differs from the frequency of the electrical grid of your current
region. North America and a few other regions use 60Hz, while the rest of the world uses 50Hz.
Your camera is set to auto, but if you experience issues, change the setting:
1. On the viewfinder, touch > Anti-flicker.
2. Select a frequency.
Use beauty filter
Your camera includes a filter that can:
•Soften and even skin tone
•Brighten face
•Add a rosy tone
To use the filter:
1. On the viewfinder, touch .
2. Use the slider to adjust the intensity of the filter.
3. Smile and touch to take the picture.
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Adjust photo size
Lower resolution photos and videos take up less space, but have lower image quality.
1. On the viewfinder, touch Settings.
2. Touch Photo size.
3. Select size to use for new photos:
•To display pictures that fill your HDTV or widescreen monitor without cropping, use 16:9 widescreen
mode.
•To print 5"x7" or 8"x10" photos, use 4:3 standard mode.
•In general, use smaller file sizes (MP) for photos you'll share; use larger sizes for photos you'll print or
edit.
Tip: If you're running low on internal storage, adjust settings to save new photos on your SD card.
Fix a problem
If you’re having problems, try these troubleshooting steps.
Adjust other camera settings
Store photos and videos on SD card
To set your camera to save new photos and videos on your SD card:
1. Be sure you inserted an SD card.
2. On the viewfinder, touch .
3. Touch Storage Location > SD card.
You can also move existing photos and videos from internal storage to the SD card.
Use location tags
When you take photos or videos, you can embed data about the location where you took them.
On the viewfinder, touch Settings and turn GPS location info on .
You need to turn on location-based services to use this feature.
Turn shutter sound on/off
On the viewfinder, touch Settings and turn Capture sound on or off .
Twist phone to open camera
Open your camera instantly from any screen, even your lock screen, with Quick Capture.
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Twist your phone twice like this:
Your viewfinder opens, and you’re ready to shoot.
Twist twice again to switch to the front (selfie) camera.
If you don’t want others to access your camera, you can turn Quick Capture off. But if you use a screen lock, don’t
worry--only your Camera app is accessible. To view existing photos or access any other features or apps, you must
unlock your phone.
To turn Quick Capture on or off:
1. Go to Settings > System > Gestures.
2. Turn Quick Capture on or off .
Use Volume key for shutter
1. On the viewfinder, touch Settings.
2. Turn Volume key on or off to adjust whether pressing the Volume key takes a photo/video or not.
Delete photos and videos
You can delete photos and videos:
•Just from your phone’s storage.
•From both your phone’s storage and your Google account backup
Tip: Keep the photos but free your phone storage. You can schedule automatic deletion of photos from your
phone if they’re backed up to your Google account.
From the Camera app
1. Touch the photo thumbnail (right of ).
2. Do one of the following:
•To delete it from your phone’s storage and your Google account backup, touch . (If you don't see the
icon, touch the screen first.)
•To delete it only from your phone’s storage, touch > Delete from device.
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From the Photos app
1. From the list of thumbnail photos:
•To select one item, touch & hold it.
•To select multiple items, touch & hold the first one, then touch the others.
2. Do one of the following:
•To delete it from your phone’s storage and your Google account backup, touch .
•To delete it only from your phone’s storage, touch > Delete from device.
Recover deleted photos and videos
If you automatically back up photos to your Google account, you have some time to recover deleted items. When
you delete a photo or video, it’s moved to the Trash in the Photos app for several weeks, before being deleted
forever.
To recover a photo or video:
1. Open the Photos app.
2. Touch > Trash.
3. Touch & hold the photo or video.
4. Touch Restore.
If you don’t back up photos to your Google account, to maximize use of your phone’s internal storage space,
there’s no undo. Once you delete something from your phone’s storage, it’s gone. You can try using a third-party
app to recover recently deleted photos or videos.
Fix a problem
If you’re having problems, try these troubleshooting steps.
Edit photos and videos
Edit photos
1. Open the photo in the Camera or Photos apps.
2. Touch the photo, then touch .
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3. Touch a tab to access editing options.
Tab Editing options
Add a filter.
Adjust light, color, sharpness, and more.
Crop or rotate photo.
Draw on the photo.
Crop photo of a document to its exact edges and straighten them. Touch > .
4. While editing an image, you can:
•Undo your last change. Touch > Undo edits.
•Save a copy to preserve current changes. Touch > Save copy.
5. When finished, touch Save.
Edit videos
1. Open the Photos app.
2. Touch the thumbnail to open the video, then touch .
3. Do any of the following:
•Trim the video. Drag the sliders to outline the frames to save.
•Change orientation for playing the video. Touch Rotate.
•Steady a shaky recording. Touch Stabilize.
4. Touch SAVE.
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Find photos and videos
Photos/videos you took
To search for photos or videos:
1. Open the Photos app.
2. In the search box, type a search term, such as a location or person's name.
Make sure back up and sync is on. You can only search backed up photos.
To browse for photos or videos:
1. Open the Photos app.
2. Do one of the following:
•To scroll through photos and videos by date, touch Photos.
•To view photos and videos stored on your phone, touch > Device folders.
3. Touch a thumbnail to open the photo or video.
To learn more, touch > Help & Feedback in the Photos app.
Photos/videos from text messages
To find photos you've saved from text messages:
1. Open the Photos app.
2. Touch Albums.
3. Touch the name of your messaging app. (Swipe left if needed.)
Photos/videos from WhatsApp, Instagram, other apps
1. Open the Photos app.
2. Touch Albums.
3. Touch the name of the app. (Swipe left if needed.)
Missing photos/videos
If you’re having trouble finding photos or videos, read Google's support information.
Storage location
Photos and videos you’ve taken are stored on your phone (internal storage) or on your SD card, depending on
your setting.
For either internal storage or the SD card, look in these folders.
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Folder Type of photo/video
DCIM Taken with Camera app
Pictures/PhotosEditor Your edited photos. Also check DCIM for edited photos.
Pictures/Screenshots Screenshots
Pictures/[app] Saved from messages or photo sharing apps
Share photos and videos
You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message
attachments, uploading to the cloud, or using device-to-device connections like Bluetooth.
In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection. You can also
move photos from internal memory to SD card.
To share wirelessly:
1. Open the Photos app.
2. Navigate to the thumbnail of the item you want to share.
3. Select the item to share:
•To select one item, touch & hold its thumbnail.
•To select multiple items, touch & hold the first thumbnail, then touch the others to select them.
Tip: To clear all selections, touch .
4. Touch and select the way you want to share.
About wireless sharing
What you can share
You can share your photos and videos, contacts, screenshots, and downloaded files.
When sharing photos and videos
When deciding how to share your photos or videos, consider these factors:
•Resolution (high versus low) of the photo or video; high resolution uses more data
•Number of photos to share (one photo or a few or an entire vacation album)
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•Whether you want to share on the internet or from device-to-device
•Length of availability for sharing
Ways to share
Method Description
Message
(MMS) Good for:
•Sharing one photo or a low-resolution video.
•Sharing with a friend or group.
•Sharing immediately, as an event is happening.
Things to consider:
•You and your recipients must have cellular data plans to receive multimedia text messages.
•Sending high resolution photos via text message uses more more data.
•Photos and video remain available until the recipient deletes the message.
•High quality videos are too large and cannot be shared in text messages.
Learn how
Email Good for:
•Sharing one or a few photos.
•Sharing with a friend or group.
Things to consider:
•Some email providers limit attachment sizes. For large files, upload the file to a cloud storage
and email the link instead of the file.
•Email attachments remain available for download until the recipient deletes the email.
Learn how
Cloud Good for:
•Sharing high resolution photos, multiple photos, entire albums, and videos.
•Controlling sharing via links.
•Controlling how long you share something; you can easily delete it or turn off sharing privileges.
Things to consider:
•Many cloud services offer free storage with a basic account.
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•Cloud storage services are fairly secure, but not completely free from security breaches, so
upload wisely.
•Upload over Wi-Fi to prevent cellular data charges.
Learn how
Social app Good for:
•Sharing publicly, with large groups of friends, followers, and subscribers.
•Sharing one photo at a time, or many photos, albums, or videos.
•Controlling how long you share something. You can easily delete it or turn off sharing. Some
social networks allow you to post photos and videos for only several seconds, to be viewed but
not saved, while some posts remain available indefinitely. Check the social network for specifics.
Things to consider:
•Understand social network privacy and sharing policies before you post.
•Review updates to social network privacy and sharing policies often.
•Requires a Wi-Fi or cellular data connection.
Bluetooth Good for:
•Sharing from phone-to-phone or other connected device.
•Fast sharing.
Things to consider:
•Your phone must be paired and connected with another device.
Upload photos and videos
Back up automatically
1. Open the Photos app.
2. Touch > Settings > Back up & sync.
3. Turn Back up & sync on .
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4. Adjust settings as needed:
•To choose high quality or original size for uploads, touch Upload size.
•To back up items in your Download, Screenshots, and third-party app folders, touch Back up device
folders.
•To back up items over your cellular network, turn Photos and Videos on.
•To allow syncing when your cellular service is roaming, turn Roaming on .
Back up manually
1. Open the Photos app.
2. Open the photo or video.
3. On the photo or video, touch .
View your backed up photos and videos
From your phone, open the Photos app.
From your computer, sign in to photos.google.com.
More help
To learn more, read Google's help.
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Listen to radio
Listen to FM stations
Your phone uses wired headphones (any brand) to automatically tune to radio stations with the best signal.
Listening to the radio doesn't use your mobile data.
1. Open the FM Radio app.
2. Plug headphones into your phone and touch to turn the radio on.
Even when you listen through your phone's speaker, Bluetooth wireless speakers, or wireless headphones,
you still need the wired headphones as your antenna.
3. Touch to scan for all available stations.
4. Do any of the following:
•To view all stations and listen to any, touch .
•To seek stations throughout the radio dial, touch or .
•To tune to specific frequencies, touch or .
•To add a favorite station shortcut, from the tuner or station list, touch .
To remove one, on the station shortcut touch > Remove favorite.
•To change between headphones or speakers, touch or .
•If you're listening to the radio while using another app, use the notification to see what’s playing, stop
playback, or go to the previous or next track. Touch for options.
•To turn the radio off, touch .
Tip: If you're having reception issues, try moving your phone as far from the headphones as possible to
increase the size of the antenna. Or, try moving a short distance, towards a window if you are inside or away
from buildings if you are outside.
Record current station
1. Touch > Start recording.
2. To stop recording, touch STOP RECORDING.
3. If desired, edit the recording's name.
4. Touch SAVE.
To listen to a recording, touch > Saved recordings.
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Listen to music
Get music
Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an
internet connection.
Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files.
To get music, do any of the following:
•Purchase it in an app, like YT Music. Then stream it or download it using that app.
•Transfer it over USB or Bluetooth from your computer to your phone’s Music folder.
•Upload it from your computer to the cloud and listen on any internet-connected device.
Stream songs with YT Music
Easily find your favorite albums, singles, and live performances, and get recommendations for new music.
The streaming service is free and contains ads.
The paid, premium service offers:
•Ad-free, uninterrupted music
•Continuous play when the screen is locked
•Downloads for listening offline
To get started:
1. Open the YT Music app.
2. Touch to search for music, or use the tabs to browse:
•Home: Get customized stations and recommendations based on your mood, activity, or listening history.
•Hotlist: Find currently popular music.
•Library: Add songs, albums, and playlists to your library.
3. To learn more about features or subscription pricing, touch your profile icon > Help & Feedback.
You can listen through your phone's speaker or by pairing with a Bluetooth speaker.
Listen with other apps
You can download apps for listening to and organizing music. Open the new app and touch or > Help to learn
more.
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Transfer music files
About transferring music
You can transfer purchased music files stored on your devices between devices you own.
Music apps that share music files from cloud storage typically share links to access stored files instead of
transferring music files between devices. To transfer music files, the music must be stored on the device.
Send files over Bluetooth
To send music files stored on your phone:
1. Pair your phone with the device receiving the music.
2. On your phone, open the Files app and touch Browse > Audio.
3. Touch & hold the file.
4. Touch and select Bluetooth.
5. Touch the name of the paired device.
During file transfer, you’ll see in the status bar. To check the status, see the notification.
Receive files over Bluetooth
1. Pair your phone with the device sending the music.
2. On the device sending the music, start the file transfer, following device’s instructions.
3. When you receive the Bluetooth notification on your phone, swipe down and touch it, then touch Accept.
During file transfer, you’ll see in the status bar. To check the status, open the notification.
The files are saved in Music/Bluetooth, where music apps will find them. You’re ready to listen!
Tip: To see Bluetooth files you received, go to Settings > Connected devices > Connection preferences >
Received files.
Transfer music from your computer
To move your music from your computer to your phone, connect them with a USB cable and copy the files to your
phone’s Music folder.
Connect a MIDI device
To connect a MIDI device:
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1. Make sure you have:
•A USB cable that's capable of data transfer and isn't for charging only.
•A USB OTG adapter cable, if needed.
2. Turn the phone and MIDI device on.
3. Connect them with the USB cable (and adapter if needed).
4. Unlock the phone.
5. Change the USB connection type to allow MIDI connection:
a. Swipe down from the top of your home screen and touch the Charging this device via USB
notification.
b. Touch MIDI.
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Charge phone
How to charge phone
Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can
take a lot of power. Plan on charging the phone each night so it's ready for the next day.
1. Weaker chargers take longer to charge the phone, and if you use the phone while charging, may not charge it
at all.
2. Insert the plug into an electrical outlet.
When the phone is off and charging, you’ll see the outline of a battery and a percentage. If the battery is
completely discharged, this will not appear until the phone has received the minimum voltage required to boot.
When the phone is on and charging, you’ll see in the status bar.
Tips for charging phone
•You can use your phone while charging. To charge faster, don't use your phone while charging.
•If you can't turn the phone on while it's charging, wait until it receives enough voltage before turning it on.
•When the battery gets low, the phone sends a notification.
•Use Battery Saver mode when the battery is low.
•You can turn off charging sounds.
Extend battery life
Choose settings that use less battery
To get the most life from your battery:
•Connections: Turn off Bluetooth and GPS when you're not using them.
•Wi‑Fi: Turn on Wi‑Fi when the phone is in a location with Wi‑Fi coverage.
•Screen: Turn down screen brightness and set a shorter screen timeout.
•Sync: If you don't need it, turn off automatic syncing for all accounts. This means you won't receive
notifications when updates occur and you'll need to manually sync to get new emails.
Temporarily conserve battery power
Use Battery Saver mode to keep going on a low battery.
Also, avoid these battery-intensive activities until you can charge:
•Recording or watching videos
•Listening to music
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•Taking pictures
•Using Live (animated) wallpaper
Keep adaptive battery and battery optimization on
To ensure that apps use your battery only when they need to, keep adaptive battery and battery optimization on.
Check that adaptive battery is on for your phone
When you keep adaptive battery on, infrequently used apps will run less when you're not using them. Your phone
will learn how you use apps over time and adjust for best battery life.
1. Go to Settings > Battery > Adaptive Battery.
2. Turn Use Adaptive Battery on .
Check that battery optimization is on for each app
If you turn off Battery optimization for an app, that app can run when you're not using it, even when Adaptive
Battery is on. This decreases battery life unnecessarily.
1. Go to Settings > Apps & notifications > Advanced > Special app access.
2. Touch Battery optimization.
3. If an app is listed as Not optimized:
a. Touch the app.
b. Touch Optimize > Done.
Tip: Optimize isn't available for some essential services.
Use Battery Saver mode
When Battery Saver is on
Battery Saver helps you keep going on a low battery until the next charge.
To save power, your phone will:
•Wait until you look at an app to refresh its content, like email or news
•Stop using Location services when your screen is off
•Stop apps from doing things in the background
When the phone is in Battery Saver mode, you'll see in the status bar.
Turn Battery Saver on or off
To turn Battery Saver on at any time, open quick settings and touch .
To turn Battery Saver on automatically when your battery's charge is below a specified level:
1. Open quick settings, then touch & hold .
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2. Touch Battery Saver > Turn on automatically.
3. Move the slider to adjust the percentage when Battery Saver switches on.
Show battery percentage in status bar
To show the percentage of battery power remaining in the status bar:
1. Go to Settings > Battery.
Or, open quick settings, then touch & hold .
2. Turn Battery percentage on .
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About storage options
Phone internal storage
You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and
attachments you save from email or text messages are stored there, too.
You can free up space when needed.
SD card storage
You can insert an SD card in your phone and use it as one of two formats: portable storage or internal storage. Be
sure to buy the right type of card, depending on how you're going to format it.
Benefits include:
•Immediate access to your files
•No cellular data or internet connection required to access files
•More control over privacy
Cloud storage
Clouds are great for storing files, like photos, videos, and music, you want to share and access from other devices.
Benefits include:
•Access your files from any device with an internet connection
•File synchronization - no need to keep track of multiple versions in multiple storage locations
•Backups of photos and videos available if phone is lost or damaged
Cloud storage providers typically offer free storage that can be expanded with a paid subscription once you reach
the free-storage limit. Or you can manage your free storage by removing files you no longer need to make space
for new ones.
Apps like Drive and Photos let you easily back up media to cloud storage.
Manage phone storage
Free up space by scanning
To scan your phone for old and unused items to remove, like downloads and unused apps:
1. Open the Files app.
2. Touch Clean.
You’ll see suggestions for categories of items to check and free up space.
3. Touch the suggestions and follow onscreen instructions to uninstall, move, or delete items.
If you don't see suggestions to free up space, check that suggestions are on:
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1. Open the Files app.
2. Touch > Settings.
3. Touch Notifications and turn on ones you want to receive.
Free up space manually
To free up space:
1. Open the Files app.
2. Touch Browse.
3. Touch a category (apps, images, videos, etc.) to view that type of item.
4. Do any of the following:
•To uninstall apps, touch the app name, then touch Uninstall.
•To clear an app's cache, touch the app's name, then touch Storage > Clear cache.
•To clear your data for an app, touch the app's name, then touch Storage > Clear storage.
•To delete media or other files, touch & hold to select one or more items, then touch .
Schedule automatic removal of photos and videos
If you automatically back up your photos and videos, you can automatically remove copies from your phone's
internal storage after 30, 60, or 90 days.
1. Go to Settings > Storage.
2. If you installed an SD card, touch Internal shared storage.
3. Touch Storage manager and turn it on .
4. Touch Remove photos & videos and select a duration.
If you store photos or videos on your SD card, this does not delete them.
Manage SD card
Move photos, videos, music to SD card
To free up internal storage on your phone:
1. Be sure you've inserted and set up your SD card.
2. Open the Files app and touch Clean.
Or, go to Settings > Storage > Internal shared storage > FREE UP SPACE.
3. If there are media files to move, touch the option to free up space.
4. Select items to move.
5. Touch Move to SD card > Move.
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Tip: You can set the camera to store all new photos and videos on the SD card.
Move apps to SD card
To move apps to your SD card:
1. Make sure it is formatted as internal storage.
2. Go to Settings > Apps & notifications and touch the app to move.
3. Touch Storage.
4. Touch CHANGE. If you don’t see this option, the developer does not allow the app to be stored on an SD card.
5. Select your SD card, then touch Move.
Move apps from SD card to phone
When you install an SD card as internal storage, it is part of your phone. If you want to change the SD card to
portable storage or remove it from the phone to reformat and use in another device, first move the apps from SD
card storage to your phone's internal storage:
1. Go to Settings > Storage.
2. Select your SD card.
3. Touch Apps and select an app.
4. Touch CHANGE > Internal shared storage > Move.
Eject SD card
Internal storage
1. Move apps from the card back to phone internal storage before you eject the card. If you remove the card
without moving the apps:
•You will lose access to the apps/games on card and will need to reinstall them.
•Your apps and phone's performance will degrade.
2. Go to Settings > Storage.
3. Touch the SD card name.
4. Touch > Eject.
5. Remove the card from the phone.
Portable storage
To eject the card, drag the SD card notification down, and touch Eject.
If you don't see the notification:
1. Go to Settings > Storage.
2. Next to your SD card name, touch .
It's now safe to remove the card from the phone.
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To insert the card into another device (computer, projector, etc.) that uses different card dimensions, you may need
the adapter that came with your card. See device manufacturer's instructions for the type of adapter required and
insertion instructions.
Erase SD card
1. Go to Settings > Storage.
2. Select your SD card.
3. Touch > Storage settings > Format.
4. Follow onscreen instructions to format the card.
Format SD card
You'll need to choose one of two formats for your SD card:
•Use as portable storage if you want to move the card to other devices to access your media.
•Use as internal storage if you need more device storage to install large apps and games and plan to use the
card only in your phone.
Portable storage Internal storage
Store media (photos, videos, music) yes yes
Store apps no yes
Content encrypted no yes
Read card in other devices yes no
To format the inserted card:
1. Go to Settings > Storage.
2. Touch the SD card's name.
3. Touch > Storage settings.
4. Touch Format as internal or Format as portable.
If you don't see Format as internal, then your phone only supports SD cards formatted as portable storage.
If you formatted as portable storage, be sure to update settings in media apps (like camera, music, and podcast
apps), so they use the card to store content you create or download.
Find downloaded files
You can download files and store them on your phone, including:
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•Photos, videos, and documents you save from emails or texts
•Books, movies, or other content that you buy from Play Store and save for offline viewing
•Other files or images you download from the web
When the file has finished downloading, you'll see in the status bar. Touch the notification to open the file in
the appropriate app.
To view, edit, or delete downloads:
1. Open the Files app.
2. Touch Browse > Downloads.
3. Do any of the following:
•To open or play a file, touch it.
•To sort files by name, date modified, or size, touch the label to sort by it.
•To share a file, touch & hold it, then touch .
•To delete a file, touch & hold it, then touch .
Tip: To access downloads from a computer, connect your phone with a USB cable. Then open the phone's
internal storage, and look for files in the Downloads folder.
Recover recently deleted files
You can try to recover recently deleted photos, videos, or texts. But do so as soon as possible. The more you use
the phone, the more likely the file will be overwritten with new data.
1. Search for “file recovery” in Play Store and install one of the apps.
2. Use the app to scan your phone.
3. If you can't recover recently deleted items, try connecting your phone to your computer with a USB cable and
using a desktop program for file recovery.
Tip: Back up your photos to the cloud so you won't lose them if you delete them from your phone.
Upload music to cloud
You can store up to 20,000 songs from your library in the cloud, for free, with Google YT Music (not available in all
countries). Then you can instantly listen to your tunes wherever you are.
You can upload music from your:
•iTunes library
•Windows Media Player library
•My Music folder, or any folder on your computer
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To upload your music, use Google YT Music for Chrome or install the Music Manager application on your
computer. On your computer, visit play.google.com/music and click > Upload music. To learn more, read
Google's help.
After you’ve uploaded your music, you can listen to it:
•On your computer by visiting www.google.com/music
•On your phone with the YT Music app
Upload photos and videos
Back up automatically
1. Open the Photos app.
2. Touch > Settings > Back up & sync.
3. Turn Back up & sync on .
4. Adjust settings as needed:
•To choose high quality or original size for uploads, touch Upload size.
•To back up items in your Download, Screenshots, and third-party app folders, touch Back up device
folders.
•To back up items over your cellular network, turn Photos and Videos on.
•To allow syncing when your cellular service is roaming, turn Roaming on .
Back up manually
1. Open the Photos app.
2. Open the photo or video.
3. On the photo or video, touch .
View your backed up photos and videos
From your phone, open the Photos app.
From your computer, sign in to photos.google.com.
More help
To learn more, read Google's help.
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Scan documents and make copies
Scan document to Drive
You can scan important documents with your phone and save them as PDFs on Google Drive.
1. Open the Drive app.
2. Touch > .
3. Align your phone over the document to scan and touch .
4. Touch .
5. Optionally:
•Touch to crop.
•Touch to select image enhancement options.
•Touch to delete, rename, and adjust image and PDF settings.
•Touch to reset the scanner (deletes current unsaved scan).
•Touch to add another page.
6. When you've finished scanning, touch .
7. Change the document title and folder on Drive, if desired, then touch Save.
In Drive, open the file and touch to share or print the scan.
Tip: You can also use the Camera app to scan information.
Scan and save to folders from your home screen
Add Drive Scan widgets to your home screen to scan and save to new or selected folders. Each widget saves to a
single folder on Drive. So, add multiple widgets, one for each folder you need (receipts, billing statements, recipes,
etc.).
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Connect to Wi‑Fi networks
Turn on and connect
Turn Wi‑Fi on
Open quick settings and touch .
Your phone automatically connects to nearby Wi-Fi networks you've connected to before.
When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead.
Search for available networks
1. Open quick settings, then touch & hold .
2. Turn Use Wi-Fi on .
You'll see a list of available networks. If a network needs a password, you'll see .
3. Touch the Wi‑Fi network you want to connect to.
4. If the network is a secure one, enter the password. For your home network, get the password from the label on
the Wi-Fi router. For a public network, get the password from the business or organization.
Tip: Make sure you enter the password correctly. Touch Show password to see what you’re typing.
Change or remove networks
Change
1. Open quick settings, then touch & hold .
2. In the list of nearby networks:
•To connect to a different network, touch its name.
•To change settings for the currently connected network, touch > .
•To change settings for a saved network, touch & hold its name, then touch Modify network.
Remove
If you don't want to automatically connect to a saved Wi-Fi network, you can forget that network.
1. Open quick settings, then touch & hold .
2. If the network appears in your list of nearby networks, touch & hold its name, then touch Forget network.
3. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its
name, then touch Forget network.
Turn Wi-Fi off
To extend the life of your battery between charges, turn off Wi‑Fi when you're not in a location with access to Wi‑Fi.
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Open quick settings and touch to turn it off.
Advanced: Disable Wi-Fi scanning
1. Go to Settings > Security & location.
2. Touch Location > Advanced > Scanning.
3. Turn Wi-Fi scanning off .
Advanced: Connect to hidden networks
1. Go to Settings > Network & internet > Wi‑Fi > Add network.
2. Enter the SSID (network name), security type, check Show password and enter the password.
3. Touch Advanced options, and change Hidden network to Yes.
4. Touch Save.
The hidden network is now visible in the list of available networks, and if you weren’t connected to Wi-Fi
previously, you’re now connected.
5. If you were connected to Wi-Fi when you added the hidden network, in the list of available networks, touch the
name of the saved network, then touch Connect.
Use Airplane mode
Airplane mode turns off all wireless connections, preventing your phone from transmitting signals that could
interfere with airplane communications.
Open quick settings and touch to turn airplane mode on. This disables all wireless connections (Wi‑Fi, voice
and data for calls and text messages, Bluetooth). If permitted by your airline, you can then turn Wi‑Fi and/or
Bluetooth back on during the flight. Other wireless connections remain off.
Control data usage
Turn mobile data off/on
To toggle it on/off, swipe the status bar down and touch .
When you turn off data usage over your cellular network, you can still use data by connecting to a Wi-Fi network.
Cellular data must be ON if you want to:
•Receive or send multi-media messages
•Share your phone’s internet connection with other devices
Set data limit
Sometimes it's easy to exceed your data plan limit without realizing it. To avoid surprises, set a usage warning that
notifies you when you’re close to your limit, and set a usage limit that turns off cellular data when the limit is
reached.
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1. Go to Settings > Network & internet > Data usage.
Or, open quick settings, then touch & hold .
2. Touch Data warning & limit.
3. To set a warning, turn Set data warning on , then touch Data warning and enter the amount of data.
4. To set a usage limit, turn Set data limit on , then touch Data limit and enter the amount of data.
Restrict background data
About background data
Even when you’re not actively using them, most apps use data in the background to sync information and deliver
notifications.
To conserve data when you’re running low, you can use Data Saver to turn off background data for all apps. Or, to
restrict background data used by an app indefinitely, you can turn off background data specifically for that app.
Notifications only when you open the app
When you turn off background data for an app, it won't sync until you open it, so you will receive NO notifications
until you open the app and it syncs.
Restrict for all apps when you’re low
1. Go to Settings > Network & internet > Data usage.
Or, open quick settings, then touch & hold .
2. Touch Data Saver and turn Use Data Saver on .
You'll see in your status bar and all apps are prevented from using background data.
Tip: The first time you turn Data Saver on, is added to quick settings. After that, just swipe the status
bar down and touch to turn Data Saver off/on.
3. To allow certain apps to continue using background data, touch Unrestricted data, then next to the app name,
slide the switch on .
Restrict for specific apps indefinitely
1. Go to Settings > Network & internet > Data usage.
Or, open quick settings, then touch & hold .
2. Touch App data usage.
3. Touch an app, then turn Background data off .
Restrict background data for Wi-Fi networks
If you have to pay for data usage on a Wi-Fi network, you can restrict apps from using background data on that
network.
1. Go to Settings > Network & internet > Data usage.
Or, open quick settings, then touch & hold .
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2. Touch Network restrictions.
3. For each Wi-Fi network where you pay for data usage, slide the switch on to indicate it is a metered Wi-Fi
network.
Any restrictions that you set up on background data for cellular networks will also apply for these metered Wi-
Fi networks.
Dual SIMs
If your phone has two SIMs, cellular data is active on only one SIM at a time. You can control which SIM is used.
Share your internet connection
About hotspots and tethering
Want to use the internet on a laptop computer or tablet but don't have a connection? You can share your phone's
cellular data connection with multiple devices by turning your phone into a Wi‑Fi hotspot. You can also share your
internet connection with a single device using USB tethering or Bluetooth tethering.
Note: Your cellular plan must support data sharing. If you don’t know, contact your carrier.
Set up Wi‑Fi hotspot
1. Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share.
2. Go to Settings > Network & internet > Hotspot & tethering.
3. Touch Wi-Fi hotspot and do any:
•To make it easier to identify your hotspot when connecting to it, change the network name for your
hotspot.
•To prevent others from seeing your phone's network name, check Hide my device.
•To see the current password, touch Advanced > Hotspot password.
•If the hotspot signal is experiencing interference, touch Advanced and change the broadcast channel/
band to 5GHz. If the hotspot signal seems weak, change it to 2GHz. (This feature is not available in all
countries.)
Connect devices to hotspot
1. Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share.
2. Go to Settings > Network & internet > Hotspot & tethering.
3. Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge. Using the hotspot really drains the
battery!
When your hotspot is active, you'll see in the status bar.
4. To connect a device, open the device’s Wi-Fi settings, select your phone’s hotspot and enter the hotspot
password. Learn how to find the hotspot's password.
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Tip:
The first time you turn the hotspot on, is added to quick settings. After that, just swipe the status bar down
and touch to turn the hotspot off/on.
Manage hostpot connections
To view the number of devices connected to your hotspot:
•In quick settings, look below .
•Or, go to Settings > Network & internet > Hotspot & tethering and look under Wi-Fi hotspot.
By assigning a password for your hotspot, you ensure that people can't connect to your hotspot without your
knowledge or permission.
To manage connections:
1. Go to Settings > Network & internet > Mobile Hotspot & Tethering.
2. Touch Mobile Hotspot settings > Advanced.
3. Adjust settings:
•To limit number of allowed users, touch Maximum connections.
•To view and block users, touch Connected users.
•To remove blocks on users, touch Blocked users.
To disconnect all devices and prevent users from reconnecting:
1. Turn the hotspot off.
2. Change the password.
3. Turn the hotspot back on to continue using it.
Tip: When no devices are connected, the hotspot turns off automatically. To adjust this setting, go to Settings >
Network & internet > Hotspot & tethering > Wi-Fi hotspot > Advanced > Turn off hotspot automatically.
View or change hotspot password
1. Go to Settings > Network & internet > Hotspot & tethering.
2. Touch Wi-Fi hotspot.
3. Touch Advanced > Hotspot password to see the current password.
4. To change the password, type over the current password.
Note: Although you can turn off passwords for your hotspot, keeping a password prevents unauthorized usage
of your cellular data.
USB tethering
To connect a device to the internet using your phone's cellular data and a USB cable:
1. Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share.
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2. Connect your phone to your computer with a USB cable.
3. On your phone, go to Settings.
4. Touch Network & internet > Hotspot & tethering.
5. Turn on USB tethering to start the connection.
You'll see in your notifications.
To stop the connection, touch the notification and turn off USB tethering, then disconnect your phone and
computer.
Bluetooth tethering
To connect a device to the internet using your phone's cellular data and a Bluetooth connection:
1. Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share.
2. Turn on Bluetooth on your phone and pair with the other device.
3. Set up the other device to get its network connection via Bluetooth.
4. On your phone, go to Settings.
5. Touch Network & internet > Hotspot & tethering.
6. Turn on Bluetooth tethering to start the connection.
You'll see in your notifications.
To stop the connection, touch the notification and turn off Bluetooth tethering.
Connect to VPNs
A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall.
Contact your network administrator for VPN settings and any additional apps or requirements.
To set up a VPN connection:
1. Go to Settings > Network & internet.
2. Touch Advanced > VPN. If prompted, set a screen lock PIN or password.
3. Touch .
4. Choose the type of VPN and enter settings from the network administrator.
5. To always remain connected to the VPN, check Always-on VPN.
6. Touch SAVE.
The network is stored in the VPN list so you can select it when you need to connect.
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Connect with Bluetooth™
Turn Bluetooth on/off
Bluetooth uses more of your battery, so turn it off when not in use.
1. Open quick settings.
2. Touch the icon to switch on/off:
is on.
is off.
Pair with Bluetooth device
To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once
for each device.
1. Set the device you want to pair (accessory, computer, other phone, etc.) to Bluetooth discovery mode so that
your phone can find it. See the device manufacturer’s instructions.
2. On your phone, go to Settings > Connected devices.
3. Touch .
As the phone searches for available devices, you'll see .
4. Touch an available device to connect.
5. Do any of the following:
•If a pairing code appears on your phone and Bluetooth device, make sure the codes match. (If they don't,
touch Cancel, verify the name of the device you want to pair with, and try again.)
•If your device shows a passkey (like 0000 or 1234), enter it on your phone. If you don't see a place to
enter it, swipe down from the top of your screen and touch the Bluetooth notification.
•If your device doesn't show a passkey and you must enter one for the device to pair, see the device
manufacturers' instructions.
6. Touch Pair on your phone AND touch the pairing prompt on the other device. If you don't confirm on both
devices, pairing will fail.
7. Set sharing options if you'll want to share contacts, phone audio, media audio, or internet access.
Tip: If you use a screen lock, you can define a paired Bluetooth device as a trusted device, keeping your phone
unlocked while connected to it. When you disconnect or move out of range, your phone locks again. Go to
Settings > Security & location > Smart Lock > Trusted devices.
Can't pair? Try these troubleshooting steps.
Use paired device
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Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not
connected to a device.
After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to:
•Make or receive calls with a headset
•Make or receive calls and play music over your car's audio system
•Transfer music
•Share photos
•Share contacts
•Share your phone's internet connection with your computer
To set sharing options:
1. Go to Settings > Connected devices.
2. Do one of the following:
•For a currently connected device, touch the device name.
•For a paired device you're not connected to, touch Previously connected devices, then next to the
device name, touch .
3. Turn sharing options on or off.
4. On the paired device or in the device’s app, look for Bluetooth settings to review and adjust. For more
information, see the paired device manufacturer’s instructions.
Reconnect with Bluetooth device
1. Open quick settings and touch to turn it on.
2. Turn on the Bluetooth device.
Turn off Bluetooth scanning
When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To
prevent this, turn off Bluetooth scanning.
To turn off scanning:
1. Go to Settings > Security & location.
2. Touch Location > Advanced > Scanning.
3. Turn Bluetooth scanning off .
Change phone's name
Your phone name identifies your phone in a Bluetooth network. You can change the name.
1. Go to Settings > Connected devices.
2. Touch > Device name.
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Connect with Wi-Fi Direct
If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a wireless
router or cable.
When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled.
To connect to a Wi-Fi Direct device:
1. On the device you want to connect, set up Wi-Fi Direct. For instructions, see that product's user guide.
2. On your phone, go to Settings > Network & internet > Wi‑Fi > Wi-Fi preferences.
3. Touch Advanced > Wi-Fi Direct.
You'll see a list of Wi-Fi Direct devices that are within range and compatible.
4. Touch the device’s name to connect.
Cast screen or media to TV
Mirror with Chromecast
To mirror your screen on a TV, showing all apps and screens you use on your phone, you must:
•Use a TV with Chromecast built-in.
•Or, plug a Chromecast into your TV’s HDMI port. (Learn how.)
To start casting:
1. Make sure your phone and Chromecast or TV with Chromecast are connected to the same Wi-Fi network.
2. Go to Settings > Connected devices > Connection preferences > Cast.
Or, from quick settings, touch .
3. Touch the name of the Chromecast or TV to connect.
To stop:
•On the casting notification, touch > Disconnect.
•Or, from quick settings, touch > Disconnect.
Cast an app
You can cast an app if you:
•Have a smart TV that supports mobile apps for viewing or playing media from your phone. See your TV user
guide for instructions to connect your phone.
•Have Chromecast or a TV with Chromecast built-in.
Miracast is not supported.
To cast an app:
1. Make sure your phone and smart TV or Chromecast are connected to the same Wi-Fi network.
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2. In a cast-compatible app (like YouTube), touch .
While casting:
•You’ll see in the status bar.
•You can still make and receive calls and use your phone’s other features.
To stop casting:
•In the app that's casting, touch and touch the option to disconnect.
•From the notification, touch .
Cast personal media with Wi-Fi Direct
If your TV supports Wi-Fi Direct, set up a connection between your phone and TV so that you can view or play
media from your phone.
For information about using Wi-Fi Direct after you've connected, see the user guide that came with your TV.
Fix a problem
If you can't cast:
•If you’re using a VPN, turn off the VPN and try again.
•Make sure your phone and Chromecast or TV with Chromecast are connected to the same Wi-Fi network.
•Move your phone to within 15 feet of your Chromecast or TV with Chromecast.
Transfer files between phone and computer (USB)
About USB transfers
You can transfer music, photos, and other files between your phone's storage and computer (in either direction).
Use a USB cable that's capable of data transfer and isn't for charging only.
When you connect the phone and computer with the USB cable, the phone’s USB connection type is set to
charging mode, which charges your battery but prevents your computer from seeing files on your phone. Before
transferring files, change the USB connection type to allow transfer of:
•Any type of file
•Only photos and videos
Connect phone to transfer files
1. With the phone and computer turned on, connect the phone and computer with a USB cable.
2. Unlock the phone.
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3. Change the USB connection type to allow file transfers:
a. Swipe down from the top of your home screen and touch the Charging this device via USB
notification.
b. To transfer any type of file, touch File transfer.
Or, to transfer only photos and videos, touch PTP.
Transfer files
On a Windows computer:
1. Ensure the phone is properly connected to the computer using the steps above.
If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any files on
your phone.
2. On your computer, open File Explorer, click the name of your phone, and navigate to its internal storage or SD
card.
3. If you selected PTP when you connected the phone, in File Explorer choose whether to import pictures and
videos automatically or manually.
4. Open a second File Explorer window to see your computer folders.
5. Navigate to the folders or files to transfer, then drag and drop them to and from the open phone storage and
computer folders.
On a Mac:
1. Ensure the phone is properly connected to the computer using the steps above.
If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any files on
your phone.
2. On your computer, download the Android File Transfer application from www.android.com/filetransfer and
follow the onscreen instructions.
Location of files
Files are stored in these folders on your phone:
•DCIM: (Digital Camera Images) Photos and videos taken with the Camera app
•Pictures: Photos you edited and photos from apps other than Camera
•Download: Files downloaded from the internet
•Music: Files for apps that play music
•Ringtones: Sound files for ringtones
•Notifications: Sound files for notifications
•Alarms: Sound files for alarms
Fix a problem
If you’re having problems, try these troubleshooting steps.
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Print from your phone
Set up: Wi-Fi or Wi-Fi Direct
To connect your printer and phone:
1. Before you begin:
•If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the
same network.
•If your printer supports Wi-Fi Direct, set up a direct connection between the phone and printer.
2. Go to Settings > Connected devices > Connection preferences > Printing.
3. Touch Default Print Service to automatically find your printer.
Once your printer is found, it is ready to print.
If your printer isn't found in Default Print Service:
1. Touch Add service.
2. In Play Store, search for “[printer brand] print service” and install the app for the printer's service plugin.
3. Once installed, return to Settings > Connected devices > Connection preferences > Printing and touch
the print service plugin name to automatically find your printer.
4. If your printer isn't found automatically, touch > Add printer > .
5. Enter the printer's name and IP address (found in your printer settings on connected computer).
Set up: Cloud Print
Note: Google will no longer support Cloud Print after December 31, 2020. To learn more, read Google's
support information.
To connect your printer and phone:
1. Be sure your printer is on and added to your Google account. Learn more.
2. Go to Settings > Connected devices > Connection preferences > Printing.
3. Touch Add service and search for “Cloud Print”.
4. Touch the Cloud Print app, then touch Install.
Print
1. Open the item to print, such as:
•A photo in Photos
•An email
•A document in Drive
•A web page in Chrome.
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2. Touch or > Print. (In some apps, Share > Print.)
3. Select printer options if needed.
4. Touch .
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Change app settings
Set or change default apps
If you have multiple apps that do the same thing, you can pick which app to use by default.
Pick when asked
Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a
PDF file.
To set a default when asked:
1. Touch the app to use.
2. Pick how often you want to use that app for this action: Always or Just once.
If you select Always, you won’t be asked which app to use anymore. To have your phone ask you again, you can
clear the default:
1. Go to Settings > Apps & notifications.
2. Touch Default apps > Opening links.
Or, touch Advanced > Default apps > Opening links.
3. Touch the app you selected as default.
4. Touch Open supported links and select Ask every time.
Pick any time
You can change some default apps (such as browser or messaging) at any time:
1. Go to Settings > Apps & notifications.
2. Touch Default apps.
Or, touch Advanced > Default apps.
3. Touch the default to change.
4. Touch the app to use.
Adjust app permissions
The first time you use an app, and sometimes when you install or update it, you are asked to grant the app
permission to access certain data and phone features. You can adjust these permissions any time.
To adjust permissions by feature:
1. Go to Settings > Apps & notifications.
2. Touch Advanced > App permissions.
3. Touch a feature to see which apps have permission to use it.
4. Turn that permission on or off for each app as needed.
You can also adjust permissions by app, for all features.
Other settings : Apps & notifications 141
Adjust special app access
In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings:
•Usage access: Control which apps have access to data about your app usage (what other apps you're using
and how often, your carrier, language settings, and other details).
•Unrestricted data: Allow certain apps to use background data even when Data Saver is on. Learn more.
You can also control whether apps have access to features such as Picture-in-picture, Battery optimization, and Do
Not Disturb. In general, you shouldn’t need to adjust these.
Choose how apps notify you
Stop app from sending notifications
When you receive unwanted notifications from an app, touch & hold the notification, then touch Stop notifications.
To review all apps and adjust whether they can send notifications:
1. Swipe down to view your notifications.
2. At the bottom of the list, touch Manage notifications.
3. Do one of the following:
•To stop all notifications from an app, turn it off .
•To stop certain notifications from an app, touch the app name, then turn notifications or off for
each category.
Tip: To prevent notifications from all apps during certain times or calendar events, use Do Not Disturb.
Choose urgency of app's notifications
For each app, you can control how urgently that app's notifications alert you when they arrive. You can choose
between having notifications:
•Make sound and pop on screen
•Make sound
•Show silently
•Show silently and minimize (only show in your notification list)
To change the urgency of an app's notifications:
1. Touch & hold the app icon.
2. Touch > Notifications.
3. Touch the name of a checkmarked notification category, then touch Behavior and make a selection.
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Tip: To adjust several apps at once, go to Settings > Apps & notifications, touch to see all apps. Then
touch Notifications for each app and adjust behavior.
Change notification sound
To change the sound for all app notifications:
1. Go to Settings > Sound > Default notification sound.
2. Do one of the following:
•To change it, choose a new sound.
•To turn notification sounds off, select None.
To change the notification sound for a specific app:
1. Touch & hold the app icon.
2. Touch > Notifications.
3. Touch the category for checkmarked notifications, then touch Advanced > Sound and select a unique
ringtone, or set it to none.
If you don't see Sound, touch Behavior and select an option that includes sound.
To adjust the volume level of notifications:
1. Press a Volume button and on the screen touch .
2. Adjust the slider.
Bypass Do Not Disturb
To let an app's notifications be heard when Do Not Disturb is on:
1. Touch & hold the app icon.
2. Touch > Notifications.
3. Touch the category for enabled notifications, then touch Advanced and turn Override Do Not Disturb on .
Turn notification dots off or on
You can control whether app icons show dots to alert you about unread notifications.
To turn off for all apps:
1. Go to Settings > Apps & notifications > Notifications.
2. Turn Allow notification dots on or off .
To turn off for one app:
1. Touch & hold the app icon.
2. Touch > Notifications.
Other settings : Apps & notifications 143
3. Touch Advanced.
4. Turn Allow notification dot on or off .
Control lock screen notifications
If you've set a pattern, PIN or password, you can prevent lock screen notifications from revealing private
information.
To adjust notifications for all apps:
1. Go to Settings > Apps & notifications > Notifications.
2. Touch On lock screen.
3. Do one of the following:
•To hide all notifications on your lock screen, select Don't show notifications at all. You can still peek at
your notifications--swipe down on the lock screen, then enter your pattern, PIN, or password if required.
•To hide sensitive content in notifications from all apps, select Hide sensitive content. For example, you'll
get a lock screen notification for an incoming email or chat, but it won't include message details.
•To see all notifications on your lock screen, select Show all notification content.
To hide sensitive content from specific apps:
1. Set lock screen notifications for all apps to Show all notification content.
2. Touch & hold the app icon, then touch > Notifications.
3. Touch the category for checkmarked notifications.
4. Touch Advanced > On lock screen > Hide sensitive content.
Tip: When you turn on Lockdown, notifications won't show on your lock screen.
Other settings : Apps & notifications 144
Adjust screen brightness
Your phone automatically optimizes the brightness of your screen based on current lighting conditions.
Tip: You can also adjust the brightness in quick settings by sliding .
Adaptive brightness is on by default. To adjust this setting:
1. Go to Settings > Display.
2. Turn Adaptive brightness on or off.
Adjust screen colors at night
Set the schedule
Your phone can automatically filter out blue light and adjust screen colors to warmer tones at night, making it easier
to view and read in dim light. You might even fall asleep more easily.
1. Go to Settings > Display > Night Light.
2. Touch Schedule, then:
•To start and stop at specified times, touch Turns on at custom time and enter times.
•To filter from dusk to dawn, touch Turns on from sunset to sunrise.
When Night Display is adjusting colors, you'll see in the status bar.
Turn on/off any time
To turn Night Light on or off at any time, open quick settings and touch or .
If it's not in quick settings, add it by turning Night Light on for the first time. Go to Settings > Display > Night Light
> Turn on now.
Adjust filter intensity
When Night Light is on, you can adjust the filter intensity:
1. In quick settings, touch & hold .
2. Use the slider to adjust the intensity of the amber filter.
Set Device theme
The background of quick settings and your list of all apps is either light or dark, based on the wallpaper you
selected. To change this:
1. Go to Settings > Display.
Other settings : Display 145
2. Touch Advanced > Device theme.
3. Choose Light or Dark.
You can also change the background color for:
•Your keyboard (Learn how.)
•Individual apps, like Messages and Phone (Open the app, touch or , and look for light/dark settings.)
Change screen timeout
Change when your screen turns off
1. Go to Settings > Display > Advanced.
2. Touch Sleep and select the time of inactivity before your phone sleeps.
Tip: Set a shorter time to extend battery life.
Stop automatic rotation
Prevent screen from rotating
Open quick settings and turn Auto-rotate off .
In this mode, you can manually rotate the current app. Touch by the navigation buttons.
Allow screen to rotate
To allow rotation for all apps, open quick settings and turn Auto-rotate on .
You can also adjust this in Settings > Display > Advanced > Auto-rotate screen
Tip: If your home screen isn't rotating but Auto-rotate is on, then check your home screen settings. Touch &
hold a blank spot on your home screen, then touch Home settings > Allow Home screen rotation.
Choose color mode
You can change the intensity of color on your screen for a realistic or enhanced look.
1. Go to Settings > Display.
2. Touch Color temperature.
Other settings : Display 146
3. To change the color temperature, drag toward Warm or Cool.
Tip: If you're color blind, use color correction instead.
Change font and display size
You can make the text or other items on your screen smaller or larger for your comfort and convenience.
1. Go to Settings > Display > Advanced.
2. Do any of the following:
•To adjust the size of text on the screen, touch Font size, then drag the slider to the size you want.
•To adjust the size of icons and other screen elements, touch Display size, then drag the slider to the size
you want.
If you have visual impairments, turn on accessibility features.
Use Ambient display
Ambient display lets you glance at your notification icons, time, date, and battery percentage when your screen is
off.
Ambient display information shows when:
•A new notification arrives
•You pick up your phone or nudge it
To access your lock screen or home screen:
•Touch the Ambient display screen twice
•Or, press the Power button
To turn Ambient display off or on:
1. Go to Settings > Display.
2. Touch Advanced > Ambient display.
3. Turn New notifications on or off .
Other settings : Display 147
About security
Screen lock options
To keep your phone secure, use a screen lock when it goes to sleep:
•Choose a pattern, PIN, or password to unlock.
•Add a Smart Lock to unlock automatically when connected to a trusted device, when you're at a trusted place
(like home or work), or until you set your phone down.
•You can access notifications and quick settings, start a call, and launch the camera from the lock screen.
•You can make emergency calls on a locked phone. A locked phone still rings; you don't need to unlock it to
answer.
•If you forgot your pattern, PIN, or password, follow these steps.
You can customize the lock screen by adding your contact info. You can also control which notifications appear on
your lock screen.
Fingerprint sensor
Quickly and easily verify your identity using the fingerprint sensor on your phone, instead of entering a password,
PIN, or pattern to unlock the phone, make online and in-store purchases, and sign into banking and financial apps.
You can add and remove fingerprints.
Fingerprints:
•Are created from features of your fingertip, converted to a mathematical representation, and then encrypted
and stored only on the phone. No fingerprint images are ever stored.
•Are never shared with Google or Motorola.
•Are never shared with other apps. Your phone only shares the verification, not the fingerprint.
Note: A fingerprint screen lock may be less secure than a strong pattern or PIN lock. It is possible to unlock the
phone using a physical copy of a matching fingerprint.
Additional security options
For additional security, you can also:
•Protect your phone in case it’s lost or stolen. Use Find My Device.
•Connect to a virtual private network if you need to access files on a secure network.
•Add a SIM lock to prevent others from using your cellular plan and accessing account information if your
phone is stolen.
•Prevent viruses and other attacks on your data and privacy with Google Play Protect.
Other settings : Security & location 148
Protect against harmful apps
Scan phone for harmful apps
Play Protect helps keep your phone secure by automatically scanning your phone to check for potentially harmful
apps.
If Play Protect finds a potentially harmful app, it stops the app from running and warns you so you can uninstall it.
To see the results or to rescan:
1. Open the Play Store app.
2. Touch > My apps & games.
3. Do any of the following:
•To see the results of latest scan, on the UPDATES, look at the message next to .
•To rescan your phone, touch .
If your phone seems slow
If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, try
these troubleshooting steps.
Be ready to find a lost phone
Make sure your phone can be found. Find My Device allows you to remotely locate, lock, and erase your phone.
If you ever need to find your phone, your phone will need to:
•Be turned on
•Be signed in to a Google account
•Be connected to mobile data or Wi-Fi
•Have location services turned on
•Have Find My Device turned on
To check that Find My Device is on for your phone:
1. Go to Settings > Security & location.
2. Touch Find My Device and turn it on .
3. To learn more, touch > Help & Feedback.
To confirm that you can find your phone, go to android.com/find on your phone or from a computer.
Other settings : Security & location 149
Set screen lock
You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen,
you’ll be asked to unlock it.
Set or change screen lock
1. Go to Settings > Security & location.
2. Touch Screen lock and select the type of lock you want.
Some lock options aren't available if you added a VPN or a work (corporate) email account to your phone.
Tip: After you set up a pattern, PIN, or password, you can set up fingerprint security to unlock your phone with
the fingerprint sensor.
Screen lock types
No lock:
•None: This gives no protection, but you can quickly access your home screen.
•Swipe: Swipe up. This prevents accidental dialing but doesn't secure the phone.
Lock:
•Pattern: Draw a pattern on a grid.
•PIN: Enter a four to sixteen digit numeric code. Longer PINs are more secure.
•Password: Enter four to sixteen letters, digits, or symbols for the password. A long, strong password is the
most secure option.
When you’re using any of the 3 locks, you can set your phone to automatically unlock in certain conditions.
Unlock your screen automatically
If you're using a PIN, password, or pattern, you can:
•Stay unlocked when connected to a device, like your car audio system.
•Stay unlocked at a specific location.
•Stay unlocked when holding or carrying your phone.
Tips:
•You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon.
•Some of these options aren't available if you added a VPN or a work (corporate) email account to your
phone.
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Remove screen lock
1. Go to Settings > Security & location.
2. Touch Screen lock.
3. Enter your current PIN, password, or pattern to confirm your identity.
4. Select None or Swipe.
Adjust lock options
Set time before locking
Unless kept unlocked automatically, your phone locks the screen five seconds after the screen turns off.
To increase or decrease the amount of time before automatically locking the screen:
1. Go to Settings > Security & location.
2. Next to Screen lock touch .
3. Touch Automatically lock, then select a duration.
Stop Power button from instantly locking
You can manually lock your phone by pressing the Power button. If you want the Power button to turn off the
screen but not lock it:
1. Go to Settings > Security & location.
2. Next to Screen lock touch .
3. Touch Power button instantly locks off .
After the screen turns off, your phone will still lock after the time set for the automatic lock.
Hide your password or pattern
You can hide your password or pattern to prevent others from viewing it when you unlock your screen.
For passwords:
1. Go to Settings > Security & location.
2. Turn Show passwords off .
For patterns:
1. Go to Settings > Security & location.
2. Touch .
3. Turn Make pattern visible off .
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Unlock with trusted devices
Set up trusted devices
You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car.
1. Make sure you have:
•Set a screen lock on the phone.
•Turned on Bluetooth on the phone.
•Paired your phone with the device.
2. Go to Settings.
3. Touch Security & location > Smart Lock.
If you don't see Smart Lock, try the following:
•Update Google Play services. In the Google Search widget on your home screen, search for “Google Play
services”, then touch the app to open it in Google Play.
•Go to Settings > Security & location > Advanced > Trust agents and enable Smart Lock.
4. Unlock your phone, then touch Trusted devices > ADD TRUSTED DEVICE.
5. Touch a device to select it from the list of connected devices.
Tip: If your device isn't in the list, make sure you are paired with it.
When the phone is connected to the device, the phone automatically unlocks.
Remove trusted devices
1. Go to Settings.
2. Touch Security & location > Smart Lock.
3. Unlock your phone, then touch Trusted devices.
4. Touch the device name, then touch OK to confirm.
Manually lock phone
If you need to make sure the phone stays locked even when you’re connected to a trusted device, you can
manually lock the phone.
On the lock screen, touch . The phone stays locked until the next time you manually unlock it.
Other settings : Security & location : Lock and unlock phone 152
Unlock at trusted places
Set up trusted places
To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or work), use a
Smart Lock. You can still manually lock the phone at trusted places when needed.
1. Make sure you have:
•Set a screen lock on the phone.
•Turned on location services.
•Entered your Home and Work locations in Maps ( > Your places) if desired.
2. Go to Settings.
3. Touch Security & location > Smart Lock.
If you don't see Smart Lock, try the following:
•Update Google Play services. In the Google Search widget on your home screen, search for “Google Play
services”, then touch the app to open it.
•Go to Settings > Security & location > Advanced > Trust agents and enable Smart Lock.
4. Unlock your phone, then touch Trusted places.
5. Set up your places:
•If you added Home or Work locations in Maps, touch the location name and turn it on if desired.
•To add a location, touch Add trusted place. Verify your current location to add it, or touch , type the
address to add, and touch Select this location.
Manually lock phone
To lock your phone when you're in a trusted place, on the lock screen, touch . The phone stays locked until the
next time you manually unlock it.
Remove trusted places
1. Go to Settings.
2. Touch Security & location > Smart Lock.
3. Unlock your phone, then touch Trusted places.
4. Remove the location from your trusted places:
•For your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address
entirely, you must remove it in Maps.
•For custom places you added, touch the location name, then touch .
Other settings : Security & location : Lock and unlock phone 153
Keep phone unlocked while it's on you
You can keep your phone unlocked while you’re holding it in your hand or carrying it in your pocket or handbag.
Just unlock it once, and it stays unlocked until you set it down (or manually lock it).
1. Make sure you have set a screen lock.
2. Go to Settings.
3. Touch Security & location > Smart Lock.
If you don't see Smart Lock, try the following:
•Update Google Play services. In the Google Search widget on your home screen, search for “Google Play
services”, then touch the app to open it.
•Go to Settings > Security & location > Advanced > Trust agents and enable Smart Lock.
4. Unlock your phone, then touch On-body detection.
5. Turn it on.
Use fingerprint security
Set up fingerprint security
Use the fingerprint sensor to unlock your phone, make fast and secure online and in-store purchases, and sign into
bank and finance apps.
1. Go to Settings > Security & location.
2. Touch Fingerprint.
3. Follow the onscreen instructions to scan your fingerprint using the sensor on the bottom front of your phone.
Fingerprints are stored securely on the phone.
Add more fingerprints
Keep in mind that:
•If multiple users share the phone, users should add their fingerprints from within their user profile, instead of
adding multiple fingerprints to your owner profile.
•Anyone whose fingerprints are added to a user profile can unlock the phone and authorize purchases with the
associated Google account or apps.
Add a fingerprint for each finger you want to use with the sensor:
1. Go to Settings > Security & location.
2. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity.
3. Touch Add fingerprint.
4. Use the fingerprint sensor to scan another fingerprint.
5. Rename each fingerprint. Touch the current name, type a name, and touch OK.
Other settings : Security & location : Lock and unlock phone 154
Remove a fingerprint
1. Go to Settings > Security & location.
2. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity.
3. Touch next to the fingerprint.
Use fingerprint to unlock phone
To wake and unlock your screen, or any time you see on the screen, touch the sensor to verify your identity.
Tip: You can temporarily turn off fingerprint unlocking and lock screen notifications with Lockdown mode.
Use fingerprint to sign in to apps
To use the fingerprint sensor with third-party apps:
•Be sure the app supports fingerprint recognition.
•Install the app and open its settings to adjust options, like enabling fingerprint unlock.
•Consult the app's help info for more instructions.
Why am I still asked for PIN/pattern?
For maximum security, you still need to enter your pattern, PIN, or password:
•Every time you power up your phone
•When more than 72 hours have passed since you last unlocked the phone
•When you go to Settings > Security & location > Fingerprint
•When the sensor can’t read the fingerprint
Fix a problem
Problem: Sometimes the sensor can’t read my fingerprints.
Each finger has a unique print. If you’ve added only one fingerprint, add more for other fingers you want to use with
the sensor.
The sensor may have trouble reading fingerprints if your finger is:
•Wet
•Oily
•Dirty
•Injured
If a registered fingerprint isn't working as expected, remove and re-add the fingerprint. If your finger is injured, add
fingerprints for your other fingers and use them until healed.
Problem: Fingerprint option disappeared from Security & location menu.
Other settings : Security & location : Lock and unlock phone 155
After each troubleshooting step, check to see if your issue is fixed.
1. Turn your phone off and then on again.
2. Check if a software update is available for your phone.
3. Check for app updates.
Open the Play Store app and touch > My apps & games.
4. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
If the sensor works correctly in safe mode, a 3rd party app is probably causing the issue. These apps can
cause issues: lock screen apps, app locks that use the fingerprint sensor, RAM boosters, and RAM cleaners.
5. Reset the phone.
Set lock screen preferences
Limit lock screen notifications
If you've set a pattern, PIN or password, you can control which notifications show on your lock screen.
1. Go to Settings > Security & Location.
2. Touch Lock screen preferences > Lock screen.
3. Select whether or not to show notifications. If you show notifications but hide sensitive content, then you'll get
notifications for an incoming email or chat, but they won't include message details.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
1. Go to Settings > Security & Location.
2. Touch Lock screen preferences > Lock screen message.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as your contact info unless you can access your voicemail from another
device.
Quickly tighten lock screen security
Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure
and minimize when you need to enter your PIN, pattern, or password. But sometimes you need to trade
convenience for more security. You can temporarily tighten locks and prevent lock screen notifications.
To set it up:
1. Go to Settings > Security & location > Lock screen preferences.
2. Turn Show lockdown option on .
To use it:
1. Touch & hold the Power button.
Other settings : Security & location : Lock and unlock phone 156
2. Touch Lockdown.
Your fingerprint sensor and automatic unlock settings are disabled and notifications won’t be displayed on your
lock screen.
3. To exit Lockdown, unlock your phone with your PIN, pattern, or password.
Use location services
About location information
You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps
that have your permission can use this information to deliver location-based services, such as the ability to check
in, view commute traffic, find nearby restaurants, or tag your photos with the location where you took them.
Turn location on or off
To control what location information your phone can use:
1. Go to Settings > Security & location > Location.
2. Turn it on or off to give or remove permission to use your location information. When it's off, your phone can't
find your precise location or share it with any apps. However, turning this off disables many useful features and
apps.
Tip: To add a Location tile to quick settings, open quick settings. Touch . Then drag the Location tile where
you want it.
Review apps using your location
To see which apps have recently accessed your location:
1. Go to Settings > Security & location > Location.
2. Under Recent location requests, review the list of apps that have recently received your location.
3. To prevent an app from accessing your location:
a. Touch App-level permissions.
b. Turn Location off .
Review location services
1. Go to Settings > Security & location > Location > Advanced.
2. Touch a service to open its settings:
•Emergency Location Service: Sends your location to emergency responders when you call or text an
emergency number
•Google Location Accuracy: Improves location accuracy for Maps and Find My Device.
•Google Location History: Clear saved location details and turn location history on or off.
•Google Location Sharing: View who’s sharing your location, change sharing duration, and stop sharing.
Other settings : Security & location : Lock and unlock phone 157
Pin your screen
Turn on screen pinning
Use screen pinning to keep the current screen or app in view until you unpin it. For example, you can pin a game
and your child cannot navigate anywhere else on your phone.
You can set up a pattern, PIN, or password required to unpin the screen.
1. Go to Settings > Security & location > Advanced > Screen pinning.
2. Turn screen pinning on.
3. By default, you must always enter your pattern, PIN, or password when unpinning a screen. If you don't want
this security before accessing your other phone screens, turn this option off.
Pin and unpin a screen
To pin a screen:
1. Make sure you've turned on screen pinning.
2. Open an app and go to the screen you want to pin.
3. Touch .
4. Touch the icon of what you want to pin.
5. Touch .
To unpin the screen:
1. Touch & hold and at the same time.
2. If you required a pattern, PIN, or password when you turned on pinning, enter it to unlock the phone.
Lock SIM card
Set up SIM lock
Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which
prevents others from using your cellular plan and accessing account information if your phone is stolen.
If you add a SIM lock, you will be prompted to enter the PIN each time you swap SIM cards or restart the phone.
1. Be sure you have the PIN your carrier provided with the SIM card. If you don’t have it, contact your carrier.
2. Go to Settings > Security & location > Advanced > SIM card lock.
3. If your phone has dual SIM cards, touch the SIM to lock.
4. Turn Lock SIM card on .
5. Enter your carrier-provided PIN and follow the onscreen instructions.
Other settings : Security & location 158
Unlock SIM card
When prompted, enter the PIN used to set up the SIM lock.
Caution: If you enter an incorrect PIN multiple times, the SIM will be disabled.
If you accidentally disabled SIM
If you enter an incorrect PIN multiple times, the SIM will be disabled.
Contact your carrier for a PIN unlock key (PUK) to re-enable the SIM.
Other settings : Security & location 159
Add or remove accounts
Add Google account
When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one
up now so you can download apps from Play Store, get a customized information feed, and take full advantage of
the Calendar, Gmail, and other apps included with your Google account.
To add a Google account:
1. Go to Settings.
2. Touch Accounts > Add account.
3. Touch Google and follow the onscreen instructions to add an existing account or to create a new one.
4. Once the account is added, Calendar, Contacts, and other account features and apps are updated with
information from that account. You can review and change what syncs with your phone for that account.
Tip: Keep your apps up-to-date. To see if newer versions of the apps associated with your Google account are
available, open the Play Store app and touch > My apps & games.
Add email or app account
Accounts are automatically added when you:
•Set up corporate email
•Set up personal email for non-Gmail addresses
•Install apps that require a username/password to log in, such as messaging, shopping, or streaming content
To review these accounts or add another:
1. Go to Settings.
2. Touch Accounts > Add account.
3. Touch the type of account to add and follow the onscreen instructions.
If you don't see the type of account you want to add, install the related app from Play Store, then sign into your
account through the app.
4. Once the account is added, account-related features and apps are updated with information from that account.
To review and change what syncs with your phone, touch the account type, then account name.
Remove account
If you remove an account, information you synced will be removed from your phone, but it is not deleted from your
account.
To remove an account:
1. Go to Settings > Accounts.
2. Touch the account name.
3. Touch Remove account.
Other settings : Accounts 160
Tip: If you have trouble removing a corporate account, go to Settings > Security & location > Advanced >
Device admin apps and turn off the app for the account, then try to remove it again.
Sync accounts and apps
About syncing
You can manage how apps connected to your accounts are synced on your phone. Keep them all automatically up
to date or just sync specific apps. You can also manually sync your data only when you need to.
The more you sync, the more battery your phone uses, so if you need to conserve, turn off sync for account
features or apps you find less important. If you want to reduce usage of mobile data, turn off auto-sync entirely and
instead sync accounts manually, or wait to sync manually over Wi-Fi.
Adjust auto-sync options for an account
1. Go to Settings > Accounts.
2. Touch the account name.
by the account name means that some or all of the account's information is configured to auto-sync.
by the account name means that the account will not auto-sync.
3. Touch Account sync.
4. Review the information and turn on/off types of account information to sync. For example, set your Google
account to sync your Calendar and Gmail but not to sync for Drive.
When you turn off sync, the information is not removed from your phone; it just is no longer kept in sync with the
version on the web.
Turn auto-sync off/on for all accounts
1. Go to Settings > Accounts.
2. Turn Automatically sync data on or off .
To collect messages, email, calendar, or other app updates, you must sync the accounts manually.
Sync manually
1. Go to Settings > Accounts.
2. Touch the account name.
3. Touch Account sync > > Sync now.
Fix a problem
If you’re having problems, try these troubleshooting steps.
Other settings : Accounts 161
Manage information in your Google account
Google collects information from you to provide personalized services and tailored content, as outlined in the
Google Privacy Policy.
You can review, delete, and control the information Google collects about you. Learn more from Google about:
•Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands,
location).
•Deleting your search history and other activity.
•Reviewing location services.
Other settings : Accounts 162
Record your IMEI number
The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll
need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen.
Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments
keep a record of stolen phones using this number.
You may never need your IMEI number, but it’s a good idea to record it, just in case.
To find the IMEI number:
1. Go to Settings > System > Advanced > About phone.
2. See IMEI for your number.
3. Record and save the number where you can easily access it.
You can also find your IMEI number by dialing *#06# in the Phone app. On some phones, the MEID HEX number
is your IMEI number.
If your phone doesn't turn on, check the box it came in or the receipt for the IMEI number.
Find legal and product information
To view the electronic regulatory label for your phone, go to Settings > System > Regulatory information.
For safety, environmental, warranty, and other legal information, go to Settings > System > Legal information.
Printed legal information may also be provided with your phone.
To find your phone's model or serial number, go to Settings > System > Advanced > About phone > Model &
hardware > Model(SKU).
Other settings : System 163
Customize the keyboard
Quickly access keyboard settings
When you're typing, touch & hold the comma key and drag it to to customize your Gboard settings.
Change how keyboard looks
To change the background color of your keyboard:
1. Go to Settings > System > Languages & input > Virtual keyboard.
2. Touch Gboard > Theme.
3. Select a color to use as the background.
4. Touch Apply.
To adjust the keyboard’s height for more comfortable typing:
1. Go to Settings > System > Languages & input > Virtual keyboard.
2. Touch Gboard > Preferences > Keyboard height.
3. Select the height you want.
Adjust keyboard sounds
To control whether your keyboard makes sounds:
1. Go to Settings > System > Languages & input > Virtual keyboard.
2. Touch Gboard > Preferences.
3. To hear sounds when you type, turn Sound on keypress on .
4. To adjust how loud the sounds are, touch Volume on keypress.
Adjust keyboard vibration
The onscreen keyboard vibrates when you touch a key. Turn off vibration feedback if you prefer not to use it or
want to improve battery life.
To adjust keyboard vibrations:
1. Go to Settings > System > Languages & input > Virtual keyboard.
2. Touch Gboard > Preferences.
3. Do any of the following:
•Turn Haptic feedback on keypress off or on.
•If on, touch Vibration strength on keypress and move the slider.
Other settings : System : Languages & input 164
Disable glide typing
With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch
typing:
1. Go to Settings > System > Languages & input > Virtual keyboard.
2. Touch Gboard > Glide typing.
3. Turn Enable glide typing off .
Limit or turn off suggestions
1. Go to Settings > System > Languages & input > Virtual keyboard.
2. Touch Gboard > Text correction.
3. Adjust settings:
•If you don’t want predictions based on your previous word, turn Next-word suggestions off . You will
only see suggestions for the current word you're typing.
•If you don’t want ANY suggestions, turn Show suggestion strip off .
Turn off auto-correction or spell check
1. Go to Settings > System > Languages & input > Virtual keyboard.
2. Touch Gboard > Text correction.
3. Adjust settings:
•If you don’t want words corrected while you type, turn Auto-correction off .
•If you don’t want misspelled words to be underlined, turn Spell check off .
Use multiple languages
Change display language
You selected the language for your phone during set up. To change it:
1. Go to Settings > System > Languages & input > Languages.
2. Touch & hold the language you want and drag it to the first position in the list.
3. If you don’t see the language you want, touch to add it, then drag it to the first position.
All languages added to the list will appear on the keyboard's spacebar.
To remove a language, go to Settings > System > Languages & input > Languages, then touch > Remove,
select the language, and touch .
Add language to keyboard
If you want a keyboard for a language that isn't a display language:
Other settings : System : Languages & input 165
1. Go to Settings > System > Languages & input > Virtual keyboard.
2. Touch Gboard > Languages.
3. Touch ADD KEYBOARD.
4. Select the language.
5. Touch Done.
Then, switch between languages on the keyboard by touching .
Back up phone
Back up to Google
You can automatically back up the following items to your Google account:
•Apps and app data
•Call history
•Contacts
•Phone settings (including Wi-Fi passwords and permissions)
•Photos and videos (synced to your Google Photos library, not to Google Drive)
•SMS text messages (if using Messages)
Not all apps back up data automatically. Check with the app developer.
To automatically back up to Google Drive:
1. Go to Settings > System.
2. Touch Backup.
3. Turn Back up to Google Drive on .
4. If you have multiple Google accounts, touch Account to select an account.
5. Follow the onscreen instructions.
To back up other files that aren't automatically backed up, like attachments or downloads:
1. Open the Drive app.
2. Touch +.
3. Touch Upload, then choose the files or folder to upload.
Manage your backup in Drive
On your phone:
1. Open the Drive app.
2. Touch > Backups.
To learn about managing phone backups from a computer, read Google's help.
Other settings : System : Languages & input 166
Share your phone
Ways to share your phone
•Add users. If you share your phone with family, friends, or within a business, you can set up separate user
spaces for each of them.
•Lend to people as guest. This is a more temporary space that you or the guest can delete when finished.
•Pin the screen. This lets you keep one specific app or screen in view. For example, you can pin a game and
your child cannot navigate anywhere else on your phone.
About owners, users, and guests
The owner can:
•Determine whether users and guests can make phone calls and send text messages, which also allows them
to see the phone's call history and text history.
•Reset, update, and uninstall any apps.
•Delete user and guests, removing any associated accounts and data from the phone.
Users and guests can:
•Set up Google accounts and other types of accounts.
•Set up a screen lock.
•Customize the home screen and settings for their spaces.
•Add and delete apps for their spaces, and update any apps they use, regardless of who installed them.
Important: To prevent others from switching to your owner profile and accessing your information, set a screen
lock before you share your phone with users or guests.
When sharing your phone with users and guests, some apps are only available to the owner, not to other users
and guests.
Switch users
Only the owner can switch to the guest profile for loaning the phone and can switch between user profiles.
To switch user profiles or see which is currently active, open quick settings. At the top of the screen, you'll see one
of these icons after you've set up a user or added a guest.
Icon Meaning
Owner (If you set up your profile in Contacts and included a picture, you'll see it and your name instead.)
Other settings : System : Users and guests 168
Guest
Added user
Add, modify, remove users
Add a user
You must be the device owner to add users.
1. To prevent others from switching to your owner profile and accessing your information, set a screen lock
before you share your phone.
2. Go to Settings > System > Advanced > Multiple users.
Tip: To add users from quick settings on your lock screen without unlocking the phone, go to Settings >
System > Advanced > Multiple users and turn Add users from lock screen on .
3. Touch Add user > OK.
4. Give the phone to the new user to set up the profile.
Restrict calls and messages
From your owner profile, you control whether users can call and send texts with your phone:
1. Go to Settings > System > Advanced > Multiple users.
Or from quick settings, touch > More settings.
2. Next to the user name, touch .
3. To allow the user to make calls and send messages, switch on Turn on phone calls & SMS.
Remove a user
You can remove yourself as a user. You must be the device owner to remove other users.
1. Go to Settings > System > Advanced > Multiple users.
Or from quick settings, touch > More settings.
2. Do one of the following:
•To remove yourself as a user, touch .
•To remove other users if you are the device owner, next to the user name, touch .
3. Touch Remove user.
Other settings : System : Users and guests 169
Add or delete guest
Lend to guest
Create a temporary profile for sharing your phone with someone.
1. Go to Settings > System > Advanced > Multiple users.
2. If you want to prevent the guest from making calls, touch and switch Turn on phone calls off.
3. Touch Guest.
4. If you’ve lent your phone to a guest previously, touch Start over to clear the last guest settings, or touch Yes,
continue to keep last guest settings.
End guest session
1. Go to Settings > System > Advanced > Multiple users. Or from quick settings, touch .
2. Touch Remove guest > Remove.
All data from and apps installed during this session are deleted.
Other settings : System : Users and guests 170
Phone is slow or unstable
Pinpoint the problem
What type of issue are you seeing?
•If your phone is slow when running all apps and tasks, it's probably a problem with your phone, not an app on
your phone. Try the troubleshooting steps below.
•If the problem is specific to one app, try these app-specific troubleshooting steps.
•If you're using Wi-Fi and your phone is slow when you view websites or watch videos online, it could be a
problem with your connection. Try using a different Wi-Fi network or contact your Internet Service Provider.
Troubleshoot phone performance
After each step, check to see if the issue is fixed:
1. Turn your phone off and then on again.
•Press and hold the Power button, then touch Power off.
•If your phone is frozen, reboot it by pressing and holding the Power button for 7-10 seconds.
2. Check for system updates.
Go to Settings > System > Advanced > System updates.
3. Check for app updates.
Open the Play Store app and touch > My apps & games.
4. Check available storage and clear space if needed.
Phone feels warm or hot
Overview
It's normal for your phone to feel warm, or even hot, depending on how you're using it.
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but
limit the phone's capabilities until it cools down.
If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support.
Reasons your phone may get warm
Doing one or more of the following activities may cause your phone to get warm:
•Playing videos, games, or other media apps
•Using GPS navigation
•Tethering your phone or using it as a Wi-Fi hotspot
Fix a problem : Hardware issues 171
•Using phone while it's charging
•Downloading or uploading a lot of data
Ways to keep your phone from heating up
•Pause resource-intensive features or apps until your phone cools down.
•Always use the charger that came with your phone.
•Keep your phone away from direct heat or excessive sunlight.
•Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build up.
•Reduce your phone's display brightness.
If you're not using or charging it
Sometimes a process can get stuck in the background. If your phone is hot but you're not using or charging it, turn
your phone off and on again. This will stop the previously stuck process and resolve the issue.
Phone won't turn on
If your phone isn't starting, won't turn on, has a black or blank screen, or turns on but immediately turns off, try
these steps to fix the issue.
1. Hold down your phone's Power button for 5-7 seconds, or up to 30 seconds.
This should restart (or "reboot") your phone.
2. Charge the phone.
If your phone has a sign-of-life indicator, look for a white light near the top front of the phone. This indicates
that the phone is charging but battery is too low to power the screen.
If you're having trouble charging, try these troubleshooting steps.
3. If you don't see a battery icon after you plug your phone in to charge, the issue could be with your screen.
Check if your phone rings by calling it from another phone. If it rings, the issue is with your screen and you can
try these troubleshooting steps.
4. Perform an external reset of your phone. Learn how.
Phone restarts or crashes
If your phone randomly reboots, restarts, or shuts down without restarting, try the following.
1. Restart your phone:
a. Hold down the Power button for about 30 seconds.
b. If this doesn't work, connect your phone to charge for at least 5 minutes. Then, while connected to the
charger, restart again by holding down the Power button for 30 seconds.
Fix a problem : Hardware issues 172
2. Troubleshoot your phone:
a. Check if a software update is available for your phone.
b. Check available storage and clear space if needed.
You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary
files and clear cached data.
3. Troubleshoot your apps:
a. Check for app updates.
b. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
If your problem doesn't go away in safe mode, restart your phone and continue to the next section.
4. Reset to factory settings:
To remove any processes on your phone that may be causing the issue, you can reset your phone to factory
settings.
A factory data reset will remove all data from your phone.
Screen is frozen or won't respond
Tip: If your screen goes black when the phone rings so you can't answer the call, clear data for the Phone app.
If your phone freezes, stops responding, or is stuck on a blank or white screen, try the following:
1. Restart your phone. Hold down the Power button for about 30 seconds.
2. If this doesn't work, charge your phone for at least 5 minutes. Then, while connected to the charger, restart
again by holding down the Power button for 30 seconds.
If your phone freezes again, check for a larger issue:
1. Restart your phone to unfreeze it.
2. Check if a software update is available for your phone.
3. Check available storage and clear space if needed.
You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files
and clear cached data.
4. Check for app updates.
If you can't unfreeze the phone, reset your phone to factory settings, to remove any processes that may be
causing the issue.
A factory data reset will remove all data from your phone.
SD card problems
Phone doesn't recognize new SD card
If your phone isn’t recognizing a new card that you inserted, try these steps. After each step, check to see if the
issue is fixed.
Fix a problem : Hardware issues 173
1. Turn your phone off and then on again.
2. Inspect card for damage or alignment issue:
a. Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card.
b. Be sure the card sits completely in its slot and that the tray slides easily into the phone.
c. Turn the phone on.
3. Check that the card is mounted:
a. Go to Settings > Storage.
b. If you see Ejected under the card name, touch the name then touch MOUNT.
c. Turn your phone off and then on again.
4. Check that the card’s type and capacity is compatible with your phone. If not, use a different SD card that
meets the requirements.
5. Insert a different SD card to confirm that the issue is with the original card and not with your phone.
Phone can't format SD card
Try the following:
•Check that the card’s type and capacity is compatible with your phone. If not, use a different SD card that
meets the requirements.
•Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer.
Phone stopped reading SD card
After each step, check to see if the issue is fixed:
1. Turn your phone off and then on again.
2. Inspect card for damage or alignment issue:
a. Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card.
b. Be sure the card sits completely in its slot and that the tray slides easily into the phone.
c. Turn the phone on.
3. Check that the card is mounted:
a. Go to Settings > Storage.
b. If you see Ejected under the card name, touch the name then touch MOUNT.
c. Turn your phone off and then on again.
4. If the card is formatted as portable storage, use another device to check if the card is readable:
a. Insert card into another device.
b. If that device can read the card and files are present, back up files to your computer.
This won't work for cards formatted as internal storage.
Fix a problem : Hardware issues 174
5. Check for errors with a USB SD card reader connected to a Windows computer:
a. Insert the card into a USB card reader.
b. Open My Computer, right-click on the SD card, and select Properties > Service > Check disk for errors.
Depending on the size of your card and usage, this process could take up to an hour.
6. Reformat card using an SD card reader and an SD card formatter app on a Windows computer. Formatting the
card erases all data on the card. Before you reformat, if you can access your SD card files from your PC, copy
them to your computer. Then, use the SD card formatter app to format your card to FAT32.
7. Try a new SD card.
Apps can't view files on SD card
If none of your apps can view files on the card:
1. Install a different file manager app from Play Store. Use that app to check if files are visible on the card.
2. Check if files are visible using a Windows computer:
a. Turn your phone off and remove the card.
b. Put the card in the computer’s SD card slot or a connected USB SD card reader.
If a specific app can’t view files the card:
1. Open the app from which files are missing.
2. In the app's settings, set the storage location to be the SD card, not internal or phone memory.
Computer can't view files on SD card
After each troubleshooting step, check to see if your issue is fixed:
1. Use a USB cable that’s capable of data transfer and isn’t for charging only.
2. Be sure you have set the USB connection type to allow file transfer.
Fix a problem : Hardware issues 175
Problems making/receiving calls
After each troubleshooting step, check to see if your issue is fixed.
icon is missing
If disappeared from your home screen, you just need to add a shortcut for the Phone app.
SIM card not recognized
If you see or in the status bar or a message that the SIM is not recognized:
1. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the
network.
2. Do one of the following:
•If your phone allows one SIM card, turn your phone off, then remove and reinsert the SIM.
•If your phone allows dual SIMs, disable the SIM, then enable it again. Go to Settings > Network &
internet > SIM cards. Turn the SIM off . Then turn it on .
3. If your phone has dual SIMs, turn your phone off, then remove the SIM that is not recognized and try it in the
other SIM slot.
4. Contact your carrier to make sure your account is set up properly.
5. Ask your carrier to replace the SIM card.
6. Perform an external phone reset.
No signal
1. If you usually have a signal but the status bar shows in your current location, move to another area
where you can receive a signal, like outdoors. If you’re uncertain whether your carrier provides service in that
location, check the coverage map on your carrier’s website.
2. If airplane mode is on, turn it off.
3. Turn your phone off and then on again.
4. Check for app updates.
5. Check if a software update is available for your phone.
6. Check that the Preferred network type is set to Global. (Settings > Network & internet > Mobile network >
Advanced > Preferred network type.) If you’re experiencing service issues when it is set on Global, try a
different setting.
7. Remove your SIM card and reinsert.
8. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
9. Reset the phone.
Fix a problem : Call and SIM issues 176
Have signal, but can’t make calls
1. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the
network.
2. Clear the cache for the Phone app.
3. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
4. Check if a software update is available for your phone.
5. Reset the phone.
Phone doesn’t ring or ring loud enough
1. Check your volume setting.
2. Look for in your status bar. If you see it:
•Open quick settings and touch to turn Do Not Disturb off. Your phone will ring for incoming calls.
•Make sure your phone is set to screen calls at the appropriate times.
3. Check that your ringtone is not set to None.
4. Is your phone connected with a Bluetooth device? If so, all audio is routed to the Bluetooth device.
5. If you're using a ringtone that you installed, try using a ringtone that came with the phone.
6. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. Begin with
application types like launchers, task killers, or anti-virus apps.
Can't answer ringing phone
1. Clear the data for the Phone app.
Touch & hold , then touch > Storage > Clear storage.
2. Check that Phone app notifications haven't been disabled.
Touch & hold , then touch > Notifications and make sure they are on .
Consistent busy signal
Outbound calls
1. If you hear a fast busy signal when you call a number, all cellular circuits may be in use, preventing the call
from going through. Try calling again later.
2. If you hear a fast busy signal every time you call the same number, your number may be blocked by an app.
Try calling from a different number.
Incoming calls
If you have a signal and can make calls, but callers tell you they consistently get a busy signal when calling you,
check that you haven’t blocked their numbers.
Fix a problem : Call and SIM issues 177
Problems during calls
After each troubleshooting step, check to see if your issue is fixed.
Screen goes black
1. If you are using a case, cover or screen protector, remove it and see if it was causing the issue.
2. Check your proximity sensor.
Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity
sensor to see if you can turn the screen off and on.
3. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
Calls are dropping
1. Check your signal strength:
•Weak signal from your cellular provider is a common cause of dropped calls. In the status bar, see how
many bars your network connection has. If you see only one or two bars, change locations to improve
your signal strength, particularly if you are indoors.
2. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the
network.
3. During a call, check that the proximity sensor works by covering it to confirm that it turns off your screen,
preventing accidental touches during calls. You can also download an app to automatically lock your screen
during calls; search for “call screen lock” on Play Store.
4. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
5. Check if a software update is available for your phone.
6. Reset the phone.
People can’t hear me on calls
1. Check that nothing is covering the microphone:
•If you are using a case, cover or screen protector, remove it and see if it was causing the issue.
•Check that the protective film that ships with the phone has been removed.
2. Check to see if your phone is using Voice privacy. (This feature is not available on all models.) Turn it off to
see if sound quality improves:
a. Touch .
b. Touch > Settings > Calls.
c. Turn off Voice privacy.
3. If the issue occurs while using the speakerphone or a Bluetooth headset, check your signal strength.
In the status bar, see how many bars your network connection has. If you see only one or two bars, change
locations to improve your signal strength, particularly if you are indoors.
Fix a problem : Call and SIM issues 178
4. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the
network.
5. Check if a software update is available for your phone.
6. Turn off Voice Match.
a. Open the Google app.
b. Touch More > Settings > Voice > Voice Match.
c. Turn Access with Voice Match off .
Saying “OK, Google” won't work from all screens, but you can touch the search widget first, then say “OK,
Google”.
7. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
8. Reset the phone.
Poor sound quality on calls
Start by checking your volume setting. You can only adjust the call volume with the Volume buttons while you’re on
a call.
Wired headset
1. Make sure the headset is inserted completely into the headset jack.
2. If you are using a case or cover, remove it and re-insert the headset to see if it was interfering.
3. Try a different headset to determine if the issue is with the original headset.
Earpiece
1. Check that nothing is covering the microphone:
•If you are using a case, cover or screen protector, remove it and see if it was causing the issue.
•Check that the protective film that ships with the phone has been removed.
2. While in a call, try using the speakerphone or a wired headset to see if the sound quality improves. If it
doesn’t, the issue is probably network signal strength instead of hardware.
3. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the
network.
4. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
5. Check if a software update is available for your phone.
6. Reset the phone.
Bluetooth device
Check battery level of Bluetooth device and phone, and charge if necessary. Bluetooth devices may disconnect or
create noise when the phone or Bluetooth battery are low.
Can't make/receive calls
Try these troubleshooting steps.
Fix a problem : Call and SIM issues 179
Charging problems
If the phone charges slowly or won't charge, try these troubleshooting steps. After each step, check to see if your
issue is fixed.
1. Make sure the USB plug fits securely into the phone.
2. If the battery has been completely depleted, connect the charger and wait about 10 minutes until it has enough
voltage to charge, then press the Power button.
3. If you're charging by connecting to a wall outlet:
•Use the charger that came with the phone.
•Remove any case, to see if it's impeding the charger/port connection.
•Inspect the charger for damage to the wire or plug. If you see damage, try charging by connecting to your
computer with a USB cable.
•If the outlet you’re using is controlled with a switch, check that it is turned on.
•Check the outlet for damage or loose parts. If you see damage, try another outlet.
4. If you're charging by connecting to your computer, check the USB connection:
a. Swipe the status bar down.
b. On the USB notification, touch , then touch the notification.
c. Touch No data transfer.
5. Reboot the phone by holding the Power button for 7-10 seconds.
6. Reset the phone.
Battery drains too fast
Battery life varies
The way you use your phone can really affect how long you can go before recharging your battery. Navigating,
playing games, browsing the web, making calls and texting all require energy. So, your battery life may vary day to
day, depending on what you're doing.
If your battery is draining faster than expected
If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you
haven't turned it off in longer than a week.
1. Press and hold the Power button.
2. Touch Restart.
3. Plug your phone in and charge it normally.
Tip: You can adjust settings to extend your battery life.
Fix a problem : Battery issues 180
Bluetooth problems
Bluetooth turning on automatically
After each step, check to see if your issue is fixed:
1. When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To
prevent this, turn off Bluetooth scanning.
2. Some third-party apps that control Bluetooth devices (smart watches, fitness and vehicle monitors, etc.)
automatically turn Bluetooth on. If they do, this can prevent you from turning Bluetooth off.
To check if a third-party app you installed is automatically turning Bluetooth on, use safe mode to identify the
problematic app, then uninstall it.
Can't pair
After each step, check to see if your issue is fixed:
1. First, check the basics.
2. Make sure the phone and Bluetooth device are in discovery mode.
3. Refresh the available devices list:
a. Go to Settings > Connected devices.
b. Touch Pair new device.
4. Check if a software update is available for your phone.
5. If you’re having trouble pairing with your car, see the car manufacturer's instructions for your model.
6. Reset the phone's connections, then power cycle the phone.
Can’t reconnect previously paired device
Unpair the Bluetooth device, then pair it again:
1. Go to Settings > Connected devices > Previously connected devices.
2. Next to the paired device, touch > FORGET.
3. Pair the device again.
Can't hear music
After each step, check to see if your issue is fixed:
1. First, check the basics.
2. Check that the volume is up on your phone and car or Bluetooth device.
3. Check that other devices paired with your phone aren't playing the music.
Fix a problem : Bluetooth, Wi-Fi, USB issues 181
4. Check that Media audio is on:
a. Go to Settings and touch Bluetooth.
b. Next to the paired device, touch .
c. Make sure Media audio is checked.
5. If the problem is with a car, check the car's instructions.
Can't make or hear on calls
After each step, check to see if your issue is fixed:
1. Check that other devices paired with your phone aren't getting your calls.
2. Check that Phone audio is on:
a. Go to Settings and touch Bluetooth.
b. Next to the paired device, touch .
c. Make sure Phone audio is checked.
3. If the problem is with a car, check the car's instructions.
Connection drops
After each step, check to see if your issue is fixed:
1. Check battery level on your phone and on the Bluetooth device and charge if needed. Bluetooth devices may
disconnect or create noise when the phone or Bluetooth battery is low.
2. Adjust positioning:
•Make sure you are wearing or positioning the device appropriately.
•Keep metal objects, such as keys or coins, away from the phone and device to avoid interference.
3. Clear data for this system app:
a. Go to Settings > Apps & notifications, then touch .
b. Touch > Show system.
c. Touch Bluetooth > Storage > Clear storage.
Paired device can't see contacts
Check that contact sharing is on:
1. Go to Settings > Connected devices.
2. Next to the paired device, touch .
3. Make sure Contact sharing is on.
4. Check and adjust sharing settings on the paired device or in the device’s app.
Fix it: Check the basics
After each step, see if your issue is fixed:
Fix a problem : Bluetooth, Wi-Fi, USB issues 182
1. Check battery level on your phone and Bluetooth device, and charge if either is low.
2. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance.
3. On your phone, turn Bluetooth off and then on again.
4. Turn off the Bluetooth device to disconnect it. Then turn it back on to automatically reconnect with the phone.
5. Power cycle both your phone and the Bluetooth device.
If that doesn't fix it, follow the steps for specific problems in the sections above.
Wi-Fi problems
After each troubleshooting step, check to see if the issue is fixed.
Can't connect to a network
1. When you enter the password to connect:
•Get the password from the Wi-Fi router and make sure you enter it correctly on your phone.
•If the CONNECT button is greyed out, the password you entered isn’t long enough. Confirm the router’s
password and re-enter it on your phone.
2. Check if a software update is available for your phone.
3. Check that the Wi-Fi router firmware is up to date.
4. Reset the phone’s network connections.
5. Reset the phone.
Connection drops
After each troubleshooting step, check to see if the issue is fixed.
1. Turn off Wi-Fi scanning.
2. Set Wi-Fi to always remain connected, even when the phone sleeps.
3. Forget the network connection. Then set up the Wi-Fi connection again.
4. Check if a software update is available for your phone.
5. Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then plugging it
back in. Once the wireless router is running again, try to reconnect.
6. On a computer, log into your router and try adjusting one or more of these router settings:
•If the router has multiple bands, disable the lower band.
•Change the encryption/security setting of the SSID from WPA-password to WPA-PSK.
•Don't use automatic channel selection. Instead, assign a fixed channel, such as Channel 6.
7. Reset the phone’s connections.
Hotspot problems
If you can't connect a computer or tablet to your phone's Wi-Fi hotspot:
Fix a problem : Bluetooth, Wi-Fi, USB issues 183
1. The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure
you have strong connection. If not, try these troubleshooting steps.
2. Re-enter the password on the device to match the hotspot password set up on your phone. Make sure that the
encryption type and security settings match on the device and your phone.
3. Disconnect and then reconnect:
a. Turn off the connection from your device.
b. Turn off the phone's hotspot.
c. Restart your device.
d. Wait for 1 minute, then turn on and enable the hotspot on your phone.
e. Reconnect the device.
If you've connected a computer or tablet but can't access certain web sites:
1. Power cycle your computer or tablet.
2. Make sure the browser version is up to date.
Can't transfer files or connect to computer
If you're having problems using a USB connection to connect your phone to your computer, try these
troubleshooting steps.
Check your computer
Windows computer
1. Check your computer’s settings to make sure that Windows automatically detects new hardware.
2. Restart your computer.
Mac computer
•Check that your computer is running Mac OS X 10.5 and up.
•Check that your computer has Android File Transfer installed and open.
•Restart your computer.
Check your phone
1. Check if a software update is available for your phone.
2. Hold down your phone's Power button for 5-7 seconds, or up to 30 seconds.
Check your USB connection
1. Try a different USB cable. Not all USB cables can transfer files.
2. To test the USB port on your phone, connect your phone to a different computer.
3. To test the USB port on your computer, connect a different device to your computer.
Fix a problem : Bluetooth, Wi-Fi, USB issues 184
Forgot unlock code
If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up
again, and set a new screen lock.
1. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If
you've forgotten them, use Google's website to retrieve them.
2. Perform an external reset of your phone.
Can't sign in to Google
If you’ve forgotten the Gmail address and password for your Google account:
1. Visit Google’s website to reset the password.
2. On a computer, log in to Gmail and confirm that the new password works.
3. Wait 24 hours after changing your password before resetting your device. For security, you can't use an
account to set up a phone after reset if that password changed within 24 hours.
Account sync issues
If your account is having problems syncing, you may see a message or an icon.
In most cases, these issues are temporary and your account will sync again after a few minutes. If you keep having
sync issues, try the solutions below.
Sync account manually
1. Go to Settings > Accounts.
2. Touch the account to sync.
3. Touch Account sync.
If your phone syncs, your issue is fixed. If not, try the troubleshooting solutions below.
Basic troubleshooting
After each troubleshooting step, try manually syncing to test if sync works.
1. Check that auto-sync is on.
a. Go to Settings > Accounts.
b. Touch the account.
by the account name means that some or all of the account's information is configured to auto-sync.
by the account name means that the account will not auto-sync.
Fix a problem : Account and sign-in issues 185
2. Make sure your Internet connection works.
For sync to work, you need an Internet connection. To test if your connection is working, open a browser and
load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular data.
3. Check if you have account issues.
For sync to work, you need to be able to sign in to your Google account. Make sure that you can sign in to
your account in other ways and on another device. For example, try checking your Gmail with your computer's
browser.
•If you can sign in, the issue is with your phone. You can move on to the next solution.
•If you can't sign in, your account may have an issue.
4. Check if a software update is available for your phone.
Advanced troubleshooting
After each troubleshooting step, try manually syncing to test if sync works.
1. Remove and re-add your account.
2. Clear cache and data for the Contacts app.
a. If you've saved any contacts since you last synced, back them up. Open the Contacts app and touch
> Settings > Export, then export to a VCF file and email the file to yourself.
b. Clear the cache and data for the Contacts app.
c. Download the VCF file that you emailed to yourself, then import those contacts (Contacts > >
Settings > Import).
Fix a problem : Account and sign-in issues 186
App or widget problems
App or widget missing from home screen
If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your
home screen.
If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to
add a shortcut.
If an app disappeared from your list of all apps, you need to reinstall it.
App crashes, won’t open, or isn’t working
After each step, check to see if the issue is fixed:
1. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off.
2. Check that you have not disabled permissions for the app. If any permissions are turned off, turn them on and
try using the app again.
3. Update the app.
4. Force stop the app. This completely shuts down the app, including any background services that may be
causing your issue.
5. Clear the app’s cache. This frees up space by removing temporary files.
6. Clear the app’s data. This erases all data saved in this app.
7. Contact the app’s developer.
a. Open the Play Store app.
b. Touch > My apps & games.
c. Touch the app and swipe down to see contact information.
8. If all else fails, delete the app.
Tip: To figure out which third-party app is causing performance problems, use safe mode.
App disabled in safe mode
If apps are disabled because you’re in safe mode, you can’t use them until you exit safe mode.
To exit safe mode, turn your phone off and then on again.
Problems with app you installed
After each step, check to see if the issue is fixed:
1. Check for updates to the app.
2. If you can open the app, touch or > Help and look for troubleshooting information.
Fix a problem : App issues 187
3. Clear the app's cache.
4. Go to the developer’s website for support.
a. Open the Play Store app.
b. Touch > My apps & games.
c. Touch the app and swipe down to see a link to the website.
Camera problems
Photo looks blurry
Wipe the lens clean with a soft, dry cloth and retake the photo.
If new photos still look blurry:
•Increase resolution (photo size) in the Camera app. A smaller photo size results in lower image quality.
•Avoid zooming when taking a photo. Pixelation always occurs when you zoom a digital photo. If you use zoom
during the shot itself, pixelation will be more evident.
•If you're indoors and taking a panoramic photo, switch to regular mode. Panorama works best for outdoor
shots; the algorithm that stitches the images together isn’t optimized for indoor, up-close shots.
Accidentally deleted photos
You can try to recover recently deleted photos.
If recovered, be sure to back up your photos to the cloud.
Can’t delete photo
If a photo or video you deleted comes back, check if it’s on your SD card. To delete it, use the Files app. (If you
don’t have this app, download a file manager app and use it to delete the photo from your card.)
Or, remove your card from the phone and use a computer to delete photos from the card.
WhatsApp camera issues
If you installed WhatsApp and have problems taking photos or videos with it:
1. Check for updates to the app.
2. Clear the app's cache.
3. If the problem continues, open WhatsApp, touch > Settings > Help, and search for information about your
issue.
Error: Please restart camera
After each troubleshooting step, check to see if the issue is fixed:
1. Turn your phone off and then on again.
2. Clear the cache for the Camera app.
Fix a problem : App issues 188
3. Check for updates to your Camera app.
4. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
If the camera works correctly in safe mode, a third-party app is probably causing the issue.
5. If you’re storing photos/videos on your SD card, remove the card and see if you can take photos without
getting the error. If so, replace the SD card with a new card. Make sure the new card is certified A1 and has a
fast write speed.
Error: Camera busy
This error can occur if you use the camera in one app and then switch to another app that requires permission to
access the camera.
After each troubleshooting step, check to see if the issue is fixed:
1. Turn your phone off and then on again.
2. Check which apps have permission to access the camera.
Settings > Apps & notifications > Advanced > App permissions > Camera
Review the list of the apps on your phone that request camera access and remove access for apps that look
suspicious or that you don’t use.
3. Clear the cache and data for the Camera app.
Error: Trash is full
If you’re getting messages about the trash being full:
1. Open the Photos app.
2. Touch > Trash.
3. Touch > Empty trash.
Messaging problems
If you’re having problems sending or receiving messages, try the following:
1. Check for updates to your messaging app.
2. Check if a software update is available for your phone.
3. Turn your phone off and then on again.
4. If the problem persists, follow the steps below for specific problems. After each troubleshooting step, check to
see if your issue is fixed.
Red ! on text message
If you see , your text message was not sent.
1. Check your signal strength:
•Weak signal from your cellular provider is a common cause of unsent messages. In the status bar, see
how many bars your network connection has. If you see only one or two bars, change locations to
improve your signal strength, particularly if you are indoors.
Fix a problem : App issues 189
2. Open the conversation and resend the message.
Can't hear notifications
1. Adjust your notification settings.
2. If you're using a 3rd party launcher, try switching back to the Moto launcher. If this fixes the issue, then find an
alternative launcher to use.
Can't send or receive messages
1. Change your preferred network to Global.
2. If you recently switched from iPhone and are having trouble sending messages to or receiving them from an
iPhone, your phone number may still be associated with iMessaging. You need to deregister your account.
3. Contact your carrier.
Can't send or receive pictures or videos
Your data plan must support MMS (multimedia messaging) and cellular data must be on.
Messages app stopped
1. Check that you have not disabled permissions for the Messages app. If any permissions are turned off, turn
them on and try using the app again.
2. Force stop the app. This completely shuts down the app, including any background services that may be
causing your issue.
3. Uninstall any recent app updates.
Touch & hold , then touch App info > > Uninstall updates.
4. Clear the app’s cache. This frees up space by removing temporary files.
5. Reset the phone.
Keyboard not working
If your keyboard has problems, like a missing spacebar:
1. Check for updates to your keyboard app.
2. Turn your phone off and then on again.
3. Clear the cache for the keyboard app.
Problems with Facebook, WhatsApp, other apps
If you’re having problems with messaging apps that you installed:
1. Check for updates to the app.
2. If you can open the app, touch or > Help and look for troubleshooting information.
3. Turn your phone off and then on again.
4. Clear the app's cache.
Fix a problem : App issues 190
Update Android software
For best performance, keep your phone updated with the latest available Android software.
Check Android version number
To check what version of Android your phone is running:
1. Go to Settings > System > Advanced > About phone > Android version.
2. The number displayed is your phone's Android version.
Install Android software updates
Your phone notifies you if an Android software update is available.
To manually check for updates, go to Settings > System > Advanced > System updates.
If an upgrade is available, follow the onscreen instructions to install it.
Tips:
•To save data charges, use a Wi‑Fi connection to download software updates.
•For safety reasons, your phone may download security updates (not OS upgrades) automatically over your
mobile network if Wi-Fi is not available within a few days after you receive a notification that a security
update is available. In this case, data charges may apply depending on the carrier.
You can't downgrade to a previous software version after installing an update.
Check if and when updates are available
Types of updates:
•Security updates contain fixes and improvements from Google for your current version of the Android
operating system. Motorola provides these updates to most phones on a regular basis.
•Android OS updates are new versions of the Android operating system. Motorola provides OS updates from
Google to eligible phones as soon as possible.
To see if an OS update will be available for your phone, or if your phone is still eligible for security updates, see the
software update website for your country. Our support agents get their Android update information from here too. If
the website doesn't have a update release date for your phone, then we don’t know the release date yet.
For Android OS updates, with several phone models, regions, and distribution channels we may have hundreds of
software versions to test before releasing an update to your phone. Because dependencies on carriers and other
key partners for certifications, independent testing, and requests for changes take more time, all phone owners
don't receive updates at the same time, even in the same region.
Reset Wi-Fi, cellular data, and Bluetooth
If you're having problems with connections, review this information first:
•Wi-Fi
Fix a problem : Maintenance procedures 192
•Bluetooth
•Cellular data
•Hotspot (internet sharing)
Then, if you’re still experiencing problems, try resetting all network settings:
1. Go to Settings > System > Advanced > Reset options.
2. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS.
3. If you're using dual SIMs, select the SIM to reset for mobile data settings.
4. Touch RESET SETTINGS.
5. Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again.
Reset phone
What a reset does
Resetting your phone erases all data and brings it back to out-of-the-box condition. This data will be erased from
the phone:
•Google account
•Media (music, photos, videos)
•System settings and data
•App settings and data (including text messages)
•Downloaded apps
Before you reset
1. Back up your data.
If your phone works and you can unlock it:
•If you aren't automatically saving your photos and videos to your Google Photos library, back them up
now or copy them to a computer.
•Make sure that any changes you made to contacts or calendar are synced to an account.
2. Make sure you have your security information:
•The username for a Google account on your phone. (Settings > Accounts)
•The password for that Google account. If you've forgotten the password, you can reset it. Wait 24 hours
before resetting the phone if you reset your password.
•If you set a screen lock, make sure you know the PIN, pattern, or password.
To restore your data after resetting, you'll need to enter security information. This shows that you or someone
you trust did the reset and helps prevent others from using your phone without permission.
Fix a problem : Maintenance procedures 193
Reset phone from Settings
To erase all data and reset your phone:
1. Go to Settings > System.
2. Touch Advanced > Reset options > Erase all data (factory reset).
Reset phone if you can't open Settings
If you can’t open Settings, do an external reset.
1. Charge your battery 30% or more.
2. Turn off the phone.
3. Press and hold the Volume Down button and the Power button at the same time until the phone turns on.
4. Press the Volume Down button until you see Recovery mode.
5. Press the Power button to restart in Recovery mode.
6. Use the Volume buttons to scroll to Wipe data/factory reset, then press the Power button to select it.
7. Use Volume buttons to scroll to Yes, then press the Power button to select it.
Allow several seconds for the reset to complete.
8. Use Volume buttons to scroll to Reboot system now, then press the Power button to select it.
Allow several minutes for the reboot to complete. If the phone doesn't finish rebooting, press & hold the Power
button until the screen turns dark, then release it to power up normally.
9. If you reset your phone because you suspect a third-party app is causing problems, when you set up the
phone again, be sure you don't copy all apps. Restore one app at a time and use the phone for a while. If the
phone has no issues, install the next app and retest.
Get more help
Issue Where to get help
Billing or cellular network issues Contact your carrier.
Learn to use an app Open the app and touch or > Help.
Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options.
Fix a problem : Maintenance procedures 194