Table of Contents
- Contents
- Set up phone
- Learn the basics
- About your home screen
- About your lock screen
- New to Android?
- Get around on your phone
- Frequently used tools
- Work with text
- Personalize your phone
- Apps
- About your apps
- View notifications
- Manage your apps
- Search and browse
- Text messaging
- Calendar app
- Clock app
- Calls, contacts, voicemail
- Phone calls
- Contacts
- Voicemail
- Photos and videos
- Music
- Battery
- Storage
- Network and internet
- Connected devices
- Other settings
- Apps & notifications
- Display
- Location
- Security
- Accounts
- Accessibility
- System
- About phone
- Fix a problem
- Hardware issues
- Call and SIM issues
- Battery issues
- Bluetooth, Wi-Fi, USB issues
- Account and sign-in issues
- App issues
- Maintenance procedures
- Regulatorio (México)
Motorola moto e20 User Manual
Displayed below is the user manual for moto e20 by Motorola which is a product in the Smartphones category. This manual has pages.
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User Guide
© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.
Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 2
Copy data from old phone 4
Manage dual SIMs 6
Set up voicemail 7
Set up email 7
Prepare for emergencies 9
Make it yours 10
Learn the basics 11
About your home screen 11
About your lock screen 12
New to Android? 13
If this is your first smartphone 13
If you had an iPhone 14
About your Google account 15
Status bar icons 16
Phone terms you should know 20
Get around on your phone 22
Learn gestures 22
Move between apps and screens 23
Use quick settings 24
Turn screen off and on 27
Adjust volumes 27
Frequently used tools 29
Turn flashlight on and off 29
Control phone with your voice 29
Get directions to a location 29
Use clock and weather widget 30
Manage time spent on your phone 32
Work with text 34
Use onscreen keyboard 34
Cut, copy, paste text 35
Use voice typing 36
Fill in forms automatically 36
Personalize your phone 37
Home screen 37
Change wallpaper 37
Customize your Favorites tray 37
moto e20 iii
Add shortcuts or folders 37
Remove shortcuts or folders 38
Remake your home screen with launchers 38
Lock screen 40
Use a screen saver 40
Sounds 41
Set ringtones 41
Avoid interruptions with Do Not Disturb 42
Stop phone from speaking 44
Other sound settings 46
Silence “Hello Moto” during power up 46
Turn off charging sounds 46
Apps 47
About your apps 47
View notifications 51
Manage your apps 53
Install or update apps 53
Manage or delete apps 55
Protect against harmful apps 57
Search and browse 58
Search the web 58
Search your phone 59
Browse websites 60
Text messaging 62
About text and multimedia messages 62
Read, send, manage text messages 62
Add attachments 64
Save attachments from text message 65
Turn group messaging on or off 65
Change default messaging app 65
Control notifications for text messages 66
Change text message reply to incoming calls 66
Email 67
Read, send, manage emails 67
View email attachments 68
Add email signature 69
Control email notifications 69
Calendar app 70
About the calendar 70
Find calendar events 70
moto e20 iv
Create and manage events 71
Control notifications for calendar events 71
Clock app 73
Set alarms 73
Use timer or stopwatch 73
Set date and time 74
Calls, contacts, voicemail 76
Phone calls 76
Answer calls 76
Make calls 77
During a call 78
Make video calls 79
Make conference calls 80
Block calls and texts 80
Turn call waiting on and off 81
View and delete call history 82
Make emergency call from locked phone 83
Contacts 84
Add contacts 84
Edit or delete contacts 85
Star your favorite contacts 86
Sort contacts 86
Share contacts 87
Voicemail 88
Use voicemail 88
Send all calls from contact to voicemail 89
Photos and videos 90
Take photos 90
Take screenshots 92
Record videos 92
Record your screen 93
Adjust photography settings 94
Adjust other camera settings 96
Delete photos and videos 97
Edit photos and videos 97
Find, share, upload 98
Find photos and videos 98
Share photos and videos 99
About wireless sharing 99
Upload photos and videos 101
Music 103
moto e20 v
Listen to radio 103
Listen to music 104
Transfer music files 104
Connect a MIDI device 105
Battery 107
Charge phone 107
Extend battery life 107
Use battery saving modes 108
Show battery percentage in status bar 109
Storage 110
About storage options 110
Manage phone storage 110
Manage SD card 111
Find downloaded files 113
Recover recently deleted files 114
Upload music to cloud 114
Scan documents and make copies 115
Network and internet 116
Connect to Wi‑Fi networks 116
Use Airplane mode 117
Control data usage 117
Share your internet connection 119
Connect to VPNs 122
Connected devices 123
Connect with Bluetooth 123
Connect with Wi-Fi Direct 125
Cast screen or media to TV 125
Share files and links with nearby Android phones 127
Transfer files between phone and computer (USB) 128
Print from your phone 130
Other settings 131
Apps & notifications 131
Change app settings 131
Choose how apps notify you 132
Display 135
Adjust screen brightness 135
Use Dark theme 135
Adjust screen colors at night 135
Change screen timeout 136
Stop automatic rotation 136
Choose color mode 137
moto e20 vi
Change font and display size 137
Set lock screen preferences 137
Location 139
Use location services 139
Security 141
About security 141
Protect against harmful apps 142
Be ready to find a lost phone 142
Lock and unlock phone 143
Set screen lock 143
Adjust lock options 144
Unlock with trusted devices 145
Unlock at trusted places 146
Keep phone unlocked while it's on you 147
Use fingerprint security 147
Pin an app screen 149
Accounts 150
Add or remove accounts 150
Change name & info in your Google account 151
Sync apps with your Google account 151
Control what info Google collects 152
Accessibility 154
Visual assistance 154
Hearing assistance 156
Use accessibility shortcuts 157
System 158
Languages & input 158
Customize the keyboard 158
Use multiple languages 159
Gestures 161
Open camera with Power button 161
Change System navigation 161
Swipe fingerprint for notifications 161
Turn flashlight on and off 161
Flip to silence 162
Prevent accidental touches 162
Back up phone 162
About phone 164
Record your IMEI number 164
Find legal and product information 164
moto e20 vii
Fix a problem 165
Hardware issues 165
Phone is slow or unstable 165
Phone feels warm or hot 165
Phone won't turn on 166
Phone restarts or crashes 166
Screen is frozen or won't respond 167
Screen displays wrong colors 168
SD card problems 168
Call and SIM issues 171
Problems making/receiving calls 171
Problems during calls 172
Battery issues 175
Charging problems 175
Battery drains too fast 175
Bluetooth, Wi-Fi, USB issues 177
Bluetooth problems 177
Wi-Fi problems 179
Can't transfer files or connect to computer 180
Account and sign-in issues 182
Forgot unlock code 182
Can't sign in to Google 182
Account sync issues 182
App issues 184
App problems 184
Camera problems 185
Messaging problems 186
Gmail problems 188
Play Store problems 188
Maintenance procedures 189
Update Android software 189
Reset Wi-Fi, cellular data, and Bluetooth 189
Reset phone 190
Get more help 191
Regulatorio (México) 191
moto e20 viii
1. LED flash
2. Main camera
3. Depth camera
4. Fingerprint sensor
5. Microphone
6. USB-C port for charging, transferring files, sharing connection with tethered devices.
7. Speaker
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Insert and remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 1 TB.
The type to buy depends on how you'll format the card:
Set up phone 2
•Portable storage (can use card in different devices): A Class 2, 4, or 6 card is sufficient.
•Internal storage (card used only by phone): Use a high speed card such as UHS-1 type for best
performance. Class 2, 4, or 6 cards are slower than your phone’s internal storage, so using them for
internal storage would slow your phone's performance.
Learn more about the differences between portable storage and internal storage.
Insert or replace cards
1. If you are removing an SD card, unmount it first.
2. Insert the tool into the hole in the tray and gently push to pop it out.
3. Insert or remove the cards as needed.
To use an SD card and a SIM card:
Or, to use two SIM cards (dual-SIM models only):
To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM
Slot 1 and SIM Slot 2, then your phone supports dual SIMs.
Set up phone 3
4. Push the tray back into the phone.
5. If you inserted an SD card, format it now.
If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and touch
it to manage dual SIMs. If you see , troubleshoot the issue.
Note: If you need to activate a SIM, contact your carrier.
Fix a problem
Select a problem to see troubleshooting steps.
SIM card
SIM not recognized
Can’t make calls
Can't answer calls
SD card
Phone doesn't recognize card
Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Gallery.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
Set up phone 4
2. To ensure you don’t miss any messages or calls:
a. Turn off iMessage. (Settings > Messages > off. Or, if your SIM has been removed, deregister
your phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Go Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Accounts > Add
account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
6. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
Set up phone 5
•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
3. Touch > Settings > Import, then select the SIM and touch OK.
4. If you have multiple Google accounts, choose the account where you want to save them.
Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIMs
You can specify which SIM to use for mobile data, calls, and text messages:
1. Go to Settings > Network & internet > SIM cards.
Set up phone 6
2. Select options:
•Touch Cellular data and select a SIM.
•Touch Allow calls and either assign a SIM or touch Ask every time.
•Touch SMS and select a SIM.
You can also touch & hold in quick settings to switch between SIMs for mobile data.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. If you have dual SIMS, touch the SIM for the account to change.
4. Touch Advanced Settings.
5. Change any of the options:
•To change voicemail service from your provider to another voicemail service or app, touch Service.
•To change the number dialed to access voicemail, touch Setup.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
Set up phone 7
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
Set up phone 8
Prepare for emergencies
Set up emergency information
You can set up emergency information for first responders or others to view from your lock screen, such as
your emergency contact and medical information (blood type, allergies).
To set up your emergency information:
1. Go to Settings > About phone.
2. Touch Emergency information.
3. Set up your information.
Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
View emergency information
1. From the lock screen:
•Swipe up and touch Emergency below the keypad.
•Or, press and hold the Power button, then touch Emergency.
2. Touch Emergency information twice.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
1. Go to Settings > Display > Advanced > Lock screen.
2. Touch Add text on lock screen.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as your contact info unless you can access your voicemail from
another device.
Send your location to emergency services
Not all carriers and countries support this feature.
If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you
haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized
emergency responders to help them locate you.
If ELS is off, your carrier might still send the phone’s location during an emergency call. For more
information, check with your carrier.
To turn ELS on or off:
1. Go to Settings > Location > Advanced.
2. Touch Emergency Location Service.
Set up phone 9
3. Turn it on or off .
To learn more about ELS, read Google's help.
Turn emergency alerts off/on
Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like
extreme weather), and other emergencies.
When an emergency alert is sent out, appears in the status bar. Touch the notification to read the alert.
You can turn most alerts off or on and adjust alert notification settings.
Note: Because alerts are intended to save lives, please consider carefully before turning alerts off.
1. Go to Settings.
2. Touch Apps & notifications > Advanced > Emergency alerts.
3. Adjust settings as needed.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like font size, rotation settings, and dark background.
•You can use either the buttons or gestures to move between apps and screens. Choose which
System navigation to use.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb , to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
Set up phone 10
About your home screen
You see the home screen when you turn on and unlock your phone or touch .
You can add more pages to the right as needed. To add a page, drag an app shortcut to the edge of the
current page and place it on the new page.
Swipe right or left to move between pages.
Here are the parts of your home screen:
1. Status bar: Displays the time and icons that tell you about your phone's battery and network
connections. Swipe down to see your notifications and quick settings.
2. Widget: Your phone comes with this widget, but isn't intended for other resource-intensive widgets
because it runs Android Go, which is optimized for limited hardware resources. To add widgets, even if
they reduce your phone's performance, install a launcher that supports widgets for Android Go.
3. Shortcut: You can add shortcuts to open apps you use frequently.
5. Favorites tray: Provides one touch access to your most-used apps from any home screen page. You can
customize which apps appear here.
6. Navigation:
takes you back one screen.
returns you to the home screen from any app.
lets you switch between recent apps.
Note: If you don't use these buttons often, they may shrink to dots or fade away, depending on the
current app. To bring them back, touch their location.
7. Folder: Add folders to organize app shortcuts.
Learn the basics 11
If you want an entirely new look and feel for your home screen, you can use a different launcher. For a less
drastic renovation, just change the wallpaper.
About your lock screen
The lock screen appears when you're using a screen lock and you power on your phone or turn on the
screen.
From the lock screen, you can:
•Make an emergency call.
•View and respond to notifications. Double touch one to open it.
•Open your quick settings. Swipe down from top of screen.
•Start a call. Swipe right.
•Take a photo. Swipe left.
•Go into Lockdown. Temporarily turn off notifications and fingerprint unlocking.
You can customize your lock screen to add a message and control which notifications appear.
Learn the basics 12
If this is your first smartphone
Learn the basics
To get around your phone, here are the key concepts.
•You can choose how you move between apps and screens: gestures or icons.
•In addition to touching the screen to select items, you can use other gestures, such as pinch to zoom.
•The icons at the top of your home screen tell you important stuff at a glance, like your phone’s battery
level and network connection, and whether you’ve missed a call.
•Your phone and apps send you notifications for things like new messages, calendar events, and
upcoming alarms. You’ll find notifications in several places, and can do a lot with them.
To learn about these common tasks, touch one below:
•Answer a call.
•Make a call.
•Set an alarm.
•Turn the flashlight on/off.
•Listen to music.
Get apps
Your phone comes with many fun and useful apps, but you can really unlock its power by installing apps
that suit your lifestyle. Go to Play Store to explore free and paid apps that help you be more productive,
organized, informed, in touch, and entertained.
Protect your phone
You carry your phone around with you, and accidents happen; phones get lost sometimes. So set up some
security and prevent heartache if you and your phone become separated.
Set up a screen lock. This is your first line of defense in keeping your sensitive information safe. Prefer
numbers, shapes, words? Set up a PIN, pattern, or password required to unlock your phone. Learn how.
A screen lock doesn't prevent you from immediately answering a call or accessing your camera.
Display your owner info. On your lock screen, you can discreetly display a “please return” message with
some of your contact info so that, if your phone is lost, someone can to return it to you. Learn how.
Enable lost phone features. For peace of mind, check out Find My Device, in case you ever need to
remotely locate and lock or erase your phone.
Personalize your phone
While changing your wallpaper is probably your first customization, don't stop there. Be sure to explore
your Settings to set ringtones, font sizes, data usage preferences, keyboard preferences, and much more.
It's a great way to learn many of your phone's capabilities while customizing it to suit your needs.
Learn the basics : New to Android? 13
In most apps you can touch or for app-specific settings. Be sure to see what options are available to
you there, too.
Manage cellular data
Understand your data usage. Keep an eye on your data usage and learn how to make the most of it. See
which apps use large amounts of data and adjust their settings. If your phone is using too much data, you
can also stop accounts from auto-syncing.
Use Wi-Fi to conserve cellular data. When you connect to a Wi-Fi network, your data will use that network
connection instead of your carrier's network, saving your cellular data for when you need it. Learn how to
connect to Wi-Fi networks.
Useful to know
Find phone info. To find your phone number, device name, and other information, go to Settings > About
phone.
Tell your phone what to do. Use your phone hands-free with voice commands. Tell it to navigate you, and
listen to it speak the directions to you as you drive--it'll even reroute you if you've gone off course. Tell it to
set alarms, find information on the web, make calls.
Never miss a photo opportunity. Automatically open the camera right from your lock screen. Just twist
your phone twice. You can automatically back up your photos and videos with your Google account or with
other photo sharing apps available from Play Store.
Store your stuff. You have several storage options. Store apps and content on your phone. For more
storage space, use an SD card for photos, videos, and music. You can open stored items in associated apps,
like Gallery to see your photos and videos. For even more storage space, plus the ability to access your
media and files from any internet-connected device (phone, computer, tablet), use cloud storage. Your
Google account includes free cloud storage on Drive, which has its own app and is also available from the
menu throughout other apps.
Wi-Fi hotspot. You can use your phone as a Wi-Fi hotspot to share your internet connection with your other
devices that need internet access (for example, a laptop or tablet).
Reboot phone. In the unlikely event that your phone becomes unresponsive, frozen, shows a blank or black
screen, or doesn't respond to the Power button, you can reboot it. Press and hold the Power button for 7 -
10 seconds. The phone will restart normally.
Certain features, services, and applications are network or carrier dependent and may not be available in all
areas.
If you had an iPhone
Welcome to Android! Here are some differences between your old iPhone and your new phone.
Your assistant: You've retired Siri. Now, find info and get things done with Google Assistant. Just set up
“OK, Google”. Then ask for info or help with everyday tasks.
Apps:
•Goodbye Apple App Store, hello Google Go Play Store. Play Store is now your default app store. Apps
aren't compatible between iPhone and Android. However, many developers make iPhone and Android
versions of their apps; if the app stores your data online, then you can switch with little effort. Just
download the Android version from Play Store and log in.
•Continue listening to podcasts. You can listen with the YT Music app. Or, there are lots of podcast apps
on Play Store - search for “podcast” in Play Store and download one of your choice.
Learn the basics : New to Android? 14
•Install apps remotely. On a computer, visit play.google.com. Browse apps on the bigger screen and then
install them on your phone from your computer.
Your home screen:
•On your old iPhone, your home screen was far left. Now, you start with one home screen and can add
more pages to the right as needed.
•Your old phone showed all apps on your home screen. With your new phone, you can put shortcuts to
your most important apps on your home screen for easy access. Or, find your full list by swiping up
from your favorites tray.
•Like your old iPhone, you'll see notifications at the top of the screen, which you can swipe down to
review. But on your new phone, you can swipe them left or right to dismiss them.
Quick access to settings: On your old iPhone, to adjust settings you opened a Settings app. You can still do
that. But now you've also got quick settings. Swipe down from the top of the screen for easy access to
toggles for airplane mode, Wi-Fi, and other frequently-used settings.
In the cloud: Your Google Go account is your key to cloud storage with Google. If you migrated your
contacts to your phone, then you can see them from any device or computer by logging into Gmail. Your
Google Go account includes apps like Calendar and Drive that let you work well with others. And it has apps
that let you play too - access your photos, videos, music from any device when you log in with your Google
Go account. Use YT Music to upload your iTunes library.
File sharing: If you used AirDrop on your iPhone, now you'll use Nearby Share to easily share files or links
with friends.
About your Google account
Benefits of your account
When you set up your phone, you added a Google account. If you haven't had a Google account before, this
is more than just a password you set up for your phone.
A Google account lets you organize and access your personal information and files from any computer or
mobile device:
•Synchronize everything. Never lose your contacts. Associate them with your Google account if you
create them on your phone, and view them from Gmail on any computer or by signing into your Google
account on any phone. Create emails or calendar events on your phone and view them on any
computer. Access your browser bookmarks from any device.
•Store in the cloud. Upload your photos, videos, and music to the cloud; get to all of it without taking up
space on your phone.
•Keep your stuff secure. Your account password secures it all and lets you access it from anywhere.
Maintaining your account
Other than remembering your password, you don’t need to do much maintenance on your Google account -
just enjoy the benefits of your secure, synchronized information. However, you can:
•Control how frequently your phone syncs your information.
•Review and manage the information Google collects from you, such as search and browsing history.
Learn the basics : New to Android? 15
Learn about Google apps
Many Google apps, like Gmail, Chrome, Gallery , and Maps are preloaded on your phone. To learn about and
download additional Google apps, read Google’s information.
Can't sign in to Google account
If you’re having problems signing in to your account, read Google's support information.
Status bar icons
About status icons
The status bar at the top of the home screen contains icons that help you monitor your phone.
•On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one
of these icons means, swipe the status bar down for details.
•On the right, icons tell you about your phone's battery level and network connections.
A dot means there are more icons to view. Drag down from the top of the screen to see all icons.
What status icons mean
These are the icons from apps that came on your phone and the phone status icons.
Icon Meaning
CALLS
Active call.
Missed call.
Speakerphone on.
Learn the basics : New to Android? 16
Microphone muted.
NETWORK
Connected to cellular/mobile network (full signal). Speed of your network connection is also
shown. For example, or . Possible speeds, from slowest to fastest, are 3G, H, H+, 4G,
5G. Available speeds depend on your carrier and your location.
Poor connection to cellular/mobile network.
Connected to different cellular/mobile network (roaming).
Data Saver is on, preventing apps from using background data.
Wi‑Fi network within range.
Connected to Wi‑Fi network.
Poor connection to Wi‑Fi network.
No SIM card.
Location services are in use.
Airplane mode on.
CONNECTIVITY
Bluetooth connected.
Trusted device connected.
Learn the basics : New to Android? 17
Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection.
Wireless display or adaptor connected.
Connected by USB cable.
USB tethering enabled.
SYNC AND UPDATES
App updates are available for download from Play Store.
Email and calendar sync in progress.
Upload complete.
Download complete.
Google Go backup in progress.
Google Go backup complete.
SOUND
Vibrate.
DO NOT DISTURB
Do Not Disturb is on.
BATTERY
Learn the basics : New to Android? 18
Battery fully charged.
Battery charging.
Battery low.
Phone is in Battery Saver mode.
ALARM AND CALENDAR
Alarm set.
Upcoming calendar event.
EMAIL AND MESSAGING
New Gmail message.
New text message.
New voicemail.
Important alert.
OTHER ICONS
Screenshot is available.
Screen recording in process.
Focus mode is on.
Learn the basics : New to Android? 19
Apps that you download might show other icons to alert you about their status.
Certain features, services, and applications are network or carrier dependent and may not be available in all
areas.
Phone terms you should know
Airplane mode
A mode allowing access to a device’s non-wireless functions (e.g., music, games, etc.), while disabling its
wireless radio functions that are banned on airplanes during flight.
app
Software that you can download for added functionality, such as games, email apps, bar code scanners and
more. Some apps are already on your phone, and more can be downloaded from your phone's app store.
Bluetooth™
A short-range wireless technology you can use to connect a device to other nearby Bluetooth-capable
devices and accessories, such as headsets, speakers, printers, etc. Use Bluetooth to make handsfree calls on
a headset or in your car, listen to music on wireless speakers, use a wireless mouse or keyboard, or print a
document in another room. Set up Bluetooth.
cellular network or mobile network
A network of radio-transmitting towers. You make calls on your phone using radio waves sent between the
phone and the network towers. You also send data and access the Internet on this network. Carriers use
different technologies to handle these radio transmissions (GSM, CDMA, Edge, 3G, 4G, LTE, HSPA, iDEN).
data
Information sent or received from your phone other than calls and text messages. You may use data when
you access the internet, check your email, play games, use apps and more. Background tasks, such as
syncing or location services, may also use data.
data usage
The amount of data your phone uploads or downloads over a network in a given period. Your phone uses
your carrier's cellular network or over a Wi-Fi network. Depending on your plan with your carrier, you may
be charged additional fees when your data usage exceeds your plan's monthly limits.
GPS
Global Positioning System. A global satellite-based system for determining precise locations on Earth.With
GPS, your phone becomes your navigator when you're driving and your concierge when you're looking for a
nearby meal, movie, or cup of coffee.
mobile hotspot
A device or app that lets you share your mobile data connection with multiple devices via Wi‑Fi. You can
connect different devices to your hotspot, including notebooks, netbooks, MP3 players, cameras,
Smartphones, and portable gaming systems. The number of devices that can connect at one time depends
on your carrier and connection speed.
notification
An alert from your phone or an app on your phone. Your phone displays icons in the status bar to notify you
of new messages, calendar events and alarms. Icons can also indicate ongoing status, such as connection to
a Wi‑Fi network.
Play Store
Google's store where you can download apps, books, movies, and music. Choose from an assortment of
free books or apps; purchase from an even larger selection.
SD card
Secure Digital (SD) card. A small, high-capacity removable memory card used in small, portable devices such
as mobile phones, tablets, and digital cameras.
Learn the basics : New to Android? 20
short cut
An icon you can add to your home screen that lets you quickly open an app. Create short cuts for apps you
use frequently.
SIM card
Subscriber Identity Module (SIM) card. A card that securely stores information your carrier uses to
authenticate your phone on the cellular network.
software update
An update to your phone's operating system that typically includes new features and fixes reported
problems. The update is wirelessly downloaded to your phone at no additional cost to you.
status bar
Thin bar at the top of your home screen that displays the time and icons that tell you about your phone's
battery and network connections. Apps display icons in the status bar to alert you of events, such as new
messages.
sync
The process of sharing the same information across multiple devices and websites. Contacts, calendars and
email are often synced through cloud services, so you can enter information on one device and access it
through another.
Wi‑Fi
A short-range wireless technology that provides a high-speed internet connection to wireless data devices.
Many locations offer Wi-Fi connections, including airports, hotels, restaurants and more. Using a Wi-Fi
connection instead of your cellular network can help reduce your cellular data usage. Some public Wi-Fi
connections may not be secure. You should only connect to those you trust and use some form of internet
security on your devices. Set up Wi-Fi.
Certain features, services, and applications are network or carrier dependent and may not be available in all
areas.
Learn the basics : New to Android? 21
Learn gestures
You can use gestures on your touch screen to move between apps and choose or manipulate items.
There are also gestures, which you can turn on/off, to perform everyday tasks like turning on the flashlight.
Touch, drag, swipe, zoom
Gesture Description
Touch Press with one finger and lift.
Result: Open something (app or email) or choose something (checkbox, icon).
Touch & hold Press and wait before lifting one finger.
Result: Select something (app icon, text on a page) and see possible actions.
Try it: Touch & hold text on this page to see the copy feature.
Drag Touch & hold an item and then, without lifting, slide your finger until you reach the
target position.
Result: Move elements on the screen; for example, change a toggle from on to off
.
Try it: Drag an app shortcut from one spot on your home screen to another.
Swipe Quickly move one finger across the screen, without pausing when you first touch (so you
don’t drag instead).
Result: Switch between home screens or between tabs in an app. Or, move quickly
through a list. You can swipe different directions (up, down, left/right) for different
results. Learn more.
Try it: Open the Phone app and swipe left/right to switch between tabs.
Pinch out to
zoom Put two fingers on the screen and then drag them apart.
Result: Zoom in to see larger version of photos and maps. Or, open expandable
notifications.
Try it: Open a photo and pinch out to zoom in on an area.
Tip: If you have visual impairments, you can enable additional magnification
gestures.
Learn the basics : Get around on your phone 22
Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together.
Result: Zoom out to see smaller version of photos or maps. Or, close expandable
notifications.
Open camera with Power button
Don’t miss a shot! Open your camera from any screen, even your lock screen. Just press the Power button
twice quickly. Your viewfinder opens, and you’re ready to shoot.
If you don’t want others to access your camera, you can turn this gesture off. But if you use a screen lock,
don’t worry--only your Camera app is accessible. To view existing photos or access other apps, you must
unlock your phone.
To adjust whether the Power button opens the camera:
1. Go to Settings > System > Gestures.
2. Touch Quickly open camera and turn it on or off .
Move between apps and screens
Choose how to get around
You can change how you move between apps and screens using your touch screen: Settings > System >
Gestures > System navigation.
Use gesture navigation
Use these gestures to move between screens and apps if you chose Gesture navigation and see at the
bottom of your home screen.
Action Gesture to use
Switch between apps At the very bottom of the screen, swipe left or right.
See all recent apps Drag up from the bottom, hold, then let go.
See all apps Swipe up from the bottom of the home screen.
Go back Swipe towards the middle from the left or right edge of any screen.
Go home Swipe up from the bottom of any screen.
Learn the basics : Get around on your phone 23
Open Google Assistant Swipe diagonally from either lower corner of the screen.
Use 3-button navigation
Use these icons to move between screens and apps if you chose 3-button navigation.
takes you back one screen.
returns you to the home screen from any app.
lets you switch between recent apps.
Tip: For visual assistance, you can add to open the Accessibility Menu or magnify what's on the
screen.
Use quick settings
Open quick settings
Settings you adjust frequently, like Wi-Fi and Bluetooth, are “quick settings”, easy to get to from any screen.
To see your first few quick settings, swipe down once from the top of your screen.
To see all quick settings, swipe down again.
Adjust quick settings
Do one of the following:
•Touch an icon to toggle the setting on or off .
•Touch & hold an icon to adjust related settings.
Your icons might be square, not round.
Icon Setting
Wi-Fi
Learn the basics : Get around on your phone 24
Nearby Share
Data Saver. Appears after you turn on Data Saver the first time.
Night Light.
Wi-Fi hotspot. Appears after you turn on hotspot the first time.
You can also slide to adjust screen brightness.
Open all settings
To open the full list of all settings:
•Open quick settings and touch .
•Or, open the Settings app.
Tip: You can search the Settings app to find what you need quickly. Just touch at the top of the app
and type your search term.
Customize quick settings
You can rearrange quick settings, putting your most used at the top. You can also add or remove them.
1. Open quick settings.
2. Touch .
3. Drag to add, remove, or rearrange.
To return quick settings to its original state, touch > Reset.
Tip: You can also change the background color to be light or dark.
Learn the basics : Get around on your phone 26
Turn screen off and on
Why your screen turns off automatically
•To save battery power, your screen turns off if you haven't used it for some time. You can lengthen or
shorten the time before your screen automatically turns off.
•When you bring the phone to your face to speak into it during calls, the screen turns off to prevent
accidental touches. When you pull the phone away from your face, the screen turns on so you can use it.
(If the screen stays dark, follow these steps.)
Turn screen on automatically
If you use a screen lock, you can set your phone to automatically turn your screen on when:
•You pick up your phone
•A new notification arrives
Your screen will go from being dark to showing your lock screen, where you can easily glance at the time,
new notifications, and battery level.
After the screen turns on automatically, if you don’t interact with it for several seconds, it turns off again to
save battery.
Turn screen off and on manually
To turn the screen on:
•Press the Power button. If you've set up a screen lock, you need to unlock it.
•If you've added your fingerprint to the phone, touch the sensor to wake and unlock your phone.
•Your screen automatically turns on when you have an incoming call.
To turn the screen off:
•Press the Power button. When you set down your phone, it's good habit to do this. You prevent
accidental touches, save a bit of battery, and keep it secure with the screen lock.
•To keep your screen off and phone quiet when you don't want interruptions, like at night, use Do Not
Disturb settings.
Adjust volumes
Use Volume buttons
In-call audio. When you’re on a call, the Volume buttons control the volume of the other person.
Media. When you’re not on a call, the Volume buttons control media volume during playback or before you
listen.
Phone ringtone, notification sounds, and alarms. To adjust these volumes, press a Volume button and
then use this shortcut on your home screen:
Learn the basics : Get around on your phone 27
1. Touch to toggle the phone ringtone and notification sounds between on , silent , and vibration
only .
2. Slide to adjust media volume.
3. Touch to mute media volume.
4. Touch to access all volume controls (call, ring, alarm, media).
Silence with Power & Volume buttons
To silence a ringing phone, press either the Power button or the Volume down button.
To switch to vibrate at any time, press & hold the Power & Volume up buttons until you feel a vibration and
see .
If you want to customize Power & Volume up so that it silences the phone instead of vibrating:
1. Go to Settings > System > Gestures.
2. Touch Prevent ringing > Mute.
Tip: Use Do Not Disturb to silence all calls, messages, events, and reminders. Turn it on from quick
settings, or schedule it to turn on automatically during certain times or during calendar events.
Flip to silence
You can place your phone face down on a flat surface to silence incoming calls and alarms, and to turn
vibration on.
To enable this gesture:
1. Open the Phone app.
2. Touch > Flip To Silence and turn it on .
Learn the basics : Get around on your phone 28
Turn flashlight on and off
To turn your flashlight on or off:
1. Open quick settings.
2. Touch or .
Or, make a chopping motion to turn the flashlight on or off.
If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
To control the chop gesture:
1. Go to Settings > System > Gestures.
2. Touch Fast flashlight and turn it on or off.
Control phone with your voice
Speak a command
Not all languages support voice commands.
You can tell Google Assistant to call people, get directions, send messages, set alarms. Or, ask questions.
1. Get your assistant's attention by doing any of these:
•Press the Google Assistant button.
•Touch & hold from any screen.
•Touch .
2. Ask a question or say a command. For example, you can say “What's the weather today?” or “Set alarm
for 7 AM tomorrow.”
Tip: To see a list of commands, say “Help”.
3. To silence Google Assistant when it's talking to you, touch .
Get directions to a location
Navigation and battery life
Navigation is one of the most power-intensive apps, so keep your phone plugged into a high-quality car
charger, especially if you're streaming music and/or using Bluetooth (also power-intensive features).
Use voice commands to get directions
1. Press the Google Assistant button.
Learn the basics : Frequently used tools 29
2. Wait for a response.
3. Say “Navigate to [destination].”
Use clock and weather widget
Add widget to home screen
Check the time and get quick access to alarms, your calendar, and the weather.
If the widget is missing, you can restore it by clearing the launcher app's storage. Clearing storage also
resets home screen icons to their original settings and removes shortcuts or folders you added to the home
screen; it does not remove apps from the app tray.
1. Go to Settings > Apps & notifications > See all # apps.
2. Search for and touch Quickstep.
3. Touch Storage & cache > Clear storage.
Set or delete alarms
1. Touch the time.
2. Adjust alarms:
•To use an existing alarm, switch it on . Touch to view or edit its ringtone.
•To add a new alarm, touch and set the time and ringtone.
•To delete an alarm, touch next to it, then touch .
3. To control general alarm settings, like alarm volume and snooze duration, touch > Settings.
When an alarm is set, shows in the status bar.
Manage weather forecasts
Display current conditions for your location or for a city you select.
Show temperature and conditions for current location
1. Do one of the following:
•Touch Add cities.
•Or, touch the current temperature, then touch .
Learn the basics : Frequently used tools 30
2. Turn Current location on.
Tip: To switch between Fahrenheit and Celsius, touch Temperature unit.
Add location
1. Do one of the following:
•If you haven't added locations yet, touch Add cities.
•Or, touch the current temperature, then touch .
2. Touch Add new location.
3. Enter a city name or ZIP code, then touch .
4. Touch the city to add.
5. When you add a city, it is set to show on the widget. If you want a different city's weather shown on the
widget, select its button from the list of locations.
Remove location
1. Touch the temperature.
2. Touch .
3. Touch next to the city's name.
View forecasts
1. Touch the current temperature on the widget to open the forecast.
2. Then:
•To switch between forecasts for multiple locations you added, swipe right and left.
•To see more details on the weather provider’s website, touch an item on the forecast.
•To change the frequency of forecast updates, touch > Forecast update period, then select a
duration.
Control weather alert notifications
The Moto Widget widget sends notifications about weather conditions that need special attention.
To turn notifications on or off:
1. Touch the temperature.
2. Touch .
3. Turn Weather alert notifications on or off.
View your calendar
Touch the current date to open your calendar, where you can view or add upcoming events.
Learn the basics : Frequently used tools 31
Manage time spent on your phone
Understand your habits
1. Go to Settings > Digital Wellbeing & parental controls.
2. If this is your first time using this feature, touch Show your data.
3. Review the chart to see:
•Time you spent using phone today
•Which apps you’ve had on screen and for how long
•How often you unlocked the phone today
•How many notifications you’ve gotten
4. For more information, touch a label on the chart. For example, to see your screen time for the week,
touch today’s usage time.
Tip: To find Digital Wellbeing & parental controls as an app, turn on Show icon in the app list.
Limit daily screen time
For individual apps, you can set a timer that limits the amount you use the app daily.
Tip: To manage your child's screen time, use parental controls.
To set an app timer:
1. Go to Settings > Digital Wellbeing & parental controls > Dashboard.
Or, Settings > Apps & notifications > Screen time.
2. Next to the app you want to limit, touch .
3. Set the total time that you can use the app per day.
When you reach your time limit in an app:
•The app closes.
•Its icon dims and no longer opens the app.
The app timer resets at midnight. To use the app before midnight, go back to the timer in Settings and
extend its time or delete the timer.
Pause distracting apps to focus
Use Focus mode to pause selected apps for fewer distractions.
1. Go to Settings > Digital Wellbeing & parental controls > Focus mode.
2. Choose which apps you want to pause.
Learn the basics : Frequently used tools 32
3. Do one of the following:
•To turn it on, touch Turn on now.
•To have it turn on automatically, touch Set a schedule, then select days of the week and start/end
times.
When Focus mode is on:
•You'll see in the status bar.
•You won’t be able to use the selected apps and won’t get notifications from them.
Tip: To add Focus mode to quick settings, open quick settings, touch , then drag the tile where you
want it.
To turn Focus mode off:
•Open quick settings and touch .
•Or, on the notification, touch Turn off now. (To turn it off for a short period, touch Take a break.)
To remove the schedule:
1. Do one of the following:
•Open quick settings, then touch & hold .
•Go to Settings > Digital Wellbeing & parental controls > Focus mode.
2. Next to Schedule, touch .
Tip: To mute sounds, stop vibration, and block notifications for all calls and notifications, use Do Not
Disturb.
Use parental controls
You can:
•Control your child’s access to devices and apps
•Control location settings and view the location of your child’s supervised device
•Set daily usage limits, monitor app usage, and remotely lock supervised devices
•Set filters and controls on what your child can browse, purchase, or download using Chrome, Google
Search, Play Store, and YouTube
You’ll need to set up parental controls on your and your child's devices.
To set up parental controls on this phone:
1. Go to Settings > Digital Wellbeing & parental controls.
2. Touch Set up parental controls.
3. Follow onscreen instructions to set up the phone for child or adult usage.
4. To set up parental controls on the other device, refer to the help for that device.
To learn more, read Google's help.
Learn the basics : Frequently used tools 33
Use onscreen keyboard
Open, close, resize keyboard
To open the keyboard, just touch an area where you can enter text or numbers.
To close the keyboard so you can see other parts of the screen, touch .
To make the keyboard larger, turn your phone horizontally. If your screen doesn’t rotate, check your auto-
rotate setting.
Tip: If you installed other keyboards, you'll see next to the navigation buttons when you're typing.
To switch to a different keyboard, touch .
Type special characters
Touch & hold a key to see related special characters. For example:
•Touch & hold . to see other punctuation marks.
•Touch & hold e to see é and 3.
Tip: To insert a period followed by a space, touch the spacebar twice quickly.
Capitalize letters
To type in ALL CAPS, touch twice, quickly, so you see . Touch it once more to turn ALL CAPS off.
To change capitalization of a word you've already typed:
1. Select the word.
2. Touch until you see the capitalization you want: first letter only, ALL CAPS, or lowercase.
Use glide typing
You have two options for entering text: type one letter at a time (multi-touch typing) or slide your finger
through all the letters in a word using one continuous motion (glide typing). Start typing either way and
switch whenever you like.
When you're using glide typing, you can:
•Type a word. Drag your finger over the letters in the word.
•Delete words. Drag left slowly from to select a word or string of words, then lift your finger to
delete.
•Enter apostrophes in common words. Drag through the letters and the apostrophe is automatically
inserted.
•Add a space. There's no need to use the space bar. Just lift your finger and start the next word.
You can disable glide typing.
Learn the basics : Work with text 34
Get suggestions
Use suggestions to type faster.
When you're typing, you'll see a list of suggested next words above the keys:
•Touch a word in the list to insert it in your text.
•If you don’t like a suggested word, touch & hold it, then drag it to .
You can limit or turn suggestions off.
Spell check and auto correct
Misspelled words are automatically corrected as you type:
•To undo a correction, touch .
•To prevent that word from being auto-corrected again, add it to your dictionary by touching the word in
the list of suggestions above the keys.
If auto-correction is turned off, you can still check spelling:
1. After you're done typing, review your text; misspelled words (and words not in your dictionary) are
underlined.
2. Touch an underlined word:
•If the word is spelled correctly, touch it in the suggestion bar.
•If the word is misspelled, select the correct word in the suggestion bar or type the correction.
Type in multiple languages
If you have added multiple languages as a system language in your phone settings, keyboards and text
suggestion are available for those languages:
•When using a keyboard language other than your primary system language, available keyboard
languages are shown on the spacebar.
•To toggle between languages, touch .
•To see a list of available keyboards, touch & hold or the spacebar.
You can add keyboards for other languages.
Cut, copy, paste text
You can select and copy text from web pages and messages.
1. To select text, touch & hold a word.
Learn the basics : Work with text 35
2. Touch Copy, Cut, Share, Select all or:
•Select more text. Drag the sliders .
•Get information about selected text. Touch Web Search.
•Translate selected text. Touch > Translate. (If you don't see this option, install the Google
Translate app.)
3. To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste.
Tips:
•In some apps, you need to double-tap a word to select it (instead of touching & holding it).
•When you use Copy, the text is copied to the clipboard in your phone's memory, overwriting
previous text in the clipboard. If you want to save and manage everything you copy into the
clipboard, search for “clipboard manager” in Play Store to select and download an app.
Use voice typing
1. Touch a text field to show the onscreen keyboard.
2. Touch on the onscreen keyboard.
3. Speak what you want to type:
•Speak naturally but clearly. There's no need to shout or hold the phone close to your mouth.
•To include punctuation, say “comma,” “period,” “question mark,” or “exclamation point.”
•To pause or restart, touch .
•To delete a word, touch .
Fill in forms automatically
Don’t retype your personal information again and again. Save it securely, then with just one touch, fill in
passwords, addresses, credit cards, and other information saved to your Google account.
To set it up:
1. Go to Settings > Privacy > Advanced > Autofill service from Google.
Or, Settings > System > Languages & input > Advanced > Autofill service > .
2. Touch CONTINUE.
3. Touch categories to review and edit personal information, addresses, credit cards, and passwords.
Learn the basics : Work with text 36
Change wallpaper
You can change the background image on your home screen or lock screen.
1. Touch & hold a blank area on your home screen, then touch Wallpapers.
2. Touch a wallpaper or photo to use.
3. Touch Set wallpaper.
4. Select whether you want to use the wallpaper on your home screen, lock screen, or both.
If your photo is too large
Open the photo and take a screenshot of it. Then edit the screenshot as needed and set it as the wallpaper.
If you selected a live wallpaper
If your battery is low, temporarily change live wallpaper to a static image to save power.
Customize your Favorites tray
The Favorites tray at the bottom of the home screen gives you one-touch access to your most-used
applications. You can customize these app shortcuts.
To change the app shortcuts:
1. Touch & hold one of the app shortcuts, then drag it up and drop it on Remove.
2. Swipe up from the bottom of the home screen to open your app list.
3. Touch & hold the app you want. When the new shortcut appears, drag it to the empty spot in your tray.
Tip: You can also use folders in your Favorites tray.
Add shortcuts or folders
Add app shortcuts
1. Swipe up from the bottom of the home screen to open your app list.
2. Touch & hold the app you want.
3. Drag the app to an empty spot on your home screen. Or, drag it to the edge of the screen and drop it
onto a new home screen panel.
Add folders
Folders organize your shortcuts.
Personalize your phone : Home screen 37
To add a folder on your home screen:
1. Touch & hold an app shortcut on your home screen.
2. Drag it onto another to group them together, then release when a circle forms around them.
Then you can:
•Add more apps. Drag app icons onto the circle from your home screen or app tray.
•Use an app in the folder. Open the folder and touch the app's icon.
•Name the folder. Open the folder, then touch its name and type a new name.
•Remove an app from the folder. Open the folder and drag the app icon onto the home screen, or drag
it up and drop it on Remove.
•Delete the folder. Touch & hold the folder, then drag it to Remove.
Remove shortcuts or folders
To remove items from your home screen:
1. Touch & hold it until it vibrates.
2. Drag it to Remove.
To select a totally new user interface for your home screen, download a different launcher.
Remake your home screen with launchers
Get different launcher
Totally changing the look and feel of your home screen is easy to do. Just select and download a new
launcher app. Switch back to the standard look and feel at any time. Launchers frequently include new sets
of wallpapers, new gestures for interacting with your phone, and customizable elements for your home
screen.
1. Search for “launcher” in Play Store.
2. Read through the choices and download the one (or more) that you want.
3. To start using it, open the app or follow the onscreen instructions after downloading it.
Switch between launchers
1. Go to Settings > Apps & notifications.
2. Touch Default apps > Home app.
Or, touch Advanced > Default apps > Home app.
3. Select the launcher you want to use.
Personalize your phone : Home screen 38
Delete launchers
You can only delete launchers that you installed.
Touch & hold the launcher's app icon, then drag it to Uninstall.
Personalize your phone : Home screen 39
Use a screen saver
Set up screen saver
While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics,
or more.
1. Go to Settings > Display > Advanced.
2. Touch Screen saver.
3. Do any of the following:
•To change screen savers, touch Current screen saver, then select one. To set options for that
screen saver, touch .
•To preview your selection, touch Start now. Touch the screen anywhere (unlock if necessary) to
return to settings.
•To adjust when the screen saver starts (while docked, charging, or either), touch When to start.
Start screen saver
The screen saver automatically starts when you connect your phone to a dock or charger and the screen
turns off.
To exit the screen saver and return to your home or lock screen:
•Press the Power button.
•Or, if you're using fingerprint security, touch the sensor.
To manually start your screen saver any time, go to Settings > Display > Advanced > Screen saver and
touch Start now.
Turn off screen saver
To prevent the screen saver from starting automatically:
1. Go to Settings > Display > Advanced.
2. Touch Screen saver > When to start > Never.
Add screen savers
Search for “Screen saver” in Play Store for apps that give you more.
After you install an app, you can select the new ones in Settings > Display > Advanced > Screen saver.
Personalize your phone : Lock screen 40
Set ringtones
Change default call ringtone
1. Go to Settings > Sound.
2. Do one of the following:
•If your phone has one SIM card, touch Phone ringtone.
•If your phone has dual SIMs, touch the SIM.
3. Do one of the following:
•Select a ringtone from the list.
•To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch > Audio
and select the song stored on your phone.
•For silence, touch None at the top of the list.
Vibrate phone for calls
You can set the phone to vibrate when it rings for calls.
To extend battery life, turn vibrate off.
1. Go to Settings > Sound.
2. Turn Vibrate for calls on or off .
Set call ringtone for a contact
You can choose a unique ringtone for calls from specific people so you'll know instantly who's calling.
1. Open the Contacts app.
2. Touch the contact's name.
3. Touch > Set ringtone.
4. Do one of the following:
•Select a ringtone from the list.
•To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch to
browse and select the song stored on your phone. Touch to show internal storage.
•For silence, touch None at the top of the list.
Set ringtone for app notifications
You can set a default sound for notifications from apps including messaging and email. You can also set a
unique ringtone for notifications from specific apps. Learn how.
Personalize your phone : Sounds 41
Tip: To change your alarm sound, open the Clock app and touch . Then touch .
Get more ringtones
Although your phone comes with lots of ringtones, you can get more:
•Search for “ringtones” in Play Store and install an app that provide ringtones.
•Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones.
Open the app and use it to select entire songs or portions of songs.
•If you have songs that are .mp3 files stored on your computer, connect your phone and computer with
a USB cable, then copy the song to your phone.
Fix a problem
If you're not hearing your ringtones:
•Look for in your status bar, which means you're in Do Not Disturb mode. Open quick settings and
touch to turn Do Not Disturb off.
•Check that your ringtone volume is set to .
Avoid interruptions with Do Not Disturb
Quickly turn Do Not Disturb on or off
When you're busy, use Do Not Disturb to mute sounds, stop vibration, and block notifications.
Turn it on
1. Open quick settings and touch .
You'll see in the status bar when Do Not Disturb is on.
2. To change how long it stays on, in quick settings, touch & hold , touch Advanced > Duration for
Quick Settings, and then choose one:
•To keep it on indefinitely, touch Until you turn off.
•To select a duration, touch For 1 hour, then touch + or - to adjust the time.
•To choose each time you turn Do Not Disturb on, touch Ask every time.
Turn it off
Open quick settings and touch .
If it's turning itself on again, but you don't want it to:
•Make sure you're not silencing on a schedule or during calendar events.
•If you're using Bedtime mode , touch Settings > Digital Wellbeing & parental controls > Bedtime
mode and turn Do Not Disturb off .
Personalize your phone : Sounds 42
Choose what can interrupt
You can choose which interruptions to allow when Do Not Disturb is on.
Choose interruptions by People
1. Go to Settings > Sound > Do Not Disturb.
Or, in quick settings, touch & hold .
2. Touch People.
3. Choose what and who to allow.
•Conversations: Allow all or priority conversations, or allow none. Touch to make selections.
•Calls: Allow calls from starred contacts, other contacts, all callers, or none. You can also allow calls if
the same person calls twice in 15 minutes; turn Allow repeat callers on .
•Messages: Allow messages from starred contacts, other contacts, anyone, or none.
Choose interruptions by Apps
1. Go to Settings > Sound > Do Not Disturb.
Or, in quick settings, touch & hold .
2. Touch Apps.
3. Touch .
4. Touch the app to allow, and set notifications to allow .
You'll see selected apps under APPS THAT CAN INTERRUPT. To change which notifications can interrupt,
touch the app in the list.
Allow alarms and other interruptions
Alarms and media sounds are allowed by default, but you can turn them off. You can also allow touch
sounds, reminders, and calendar events to send notifications.
1. Go to Settings > Sound > Do Not Disturb.
Or, in quick settings, touch & hold .
2. Touch Alarms & other interruptions.
3. Turn interruptions on or off .
Choose settings for hidden notifications
If you have chosen to hide status bar icons for silent notifications, you can also hide them in the pull-down
shade.
1. Go to Settings > Sound > Do Not Disturb.
Or, in quick settings, touch & hold .
2. Touch Advanced > Display options for hidden notifications.
Personalize your phone : Sounds 43
3. Select what to allow or block:
•No sound from notifications: You will see notifications in the pull-down shade but won’t hear their
sound.
•No visuals or sound from notifications: You won’t see or hear notifications.
•Custom: Start with not seeing or hearing notifications, and make small adjustments, like allowing
the notification light to blink.
Silence during calendar events
Your phone can automatically switch into and out of Do Not Disturb mode for all scheduled events in
calendars that you specify.
1. Open quick settings, then touch & hold .
2. Touch Schedules.
3. Do one of the following:
•To use an existing one, turn it on.
•To create a new one, touch Add more. Touch Event, then enter a name and touch Add.
4. Adjust options to select the calendar to use and your reply status.
To stop your phone from automatically silencing:
1. Go to Settings > Sound.
2. Touch Do Not Disturb > Schedules.
3. Do any of the following:
•To use the schedule later, uncheck it to turn it off.
•To delete a schedule, touch > .
•To delete multiple schedules, touch > Delete schedules.
Stop phone from speaking
Silence replies to voice commands
Some voice commands (like “What's up?” and “What is the current weather?”) cause Google Assistant to
speak in response.
To quickly silence a voice command response, touch .
Turn off screen reader
If your phone describes everything you touch on screen, speaking your notifications, and reading messages
aloud, you might have turned on a screen reader. This accessibility feature helps people with visual
impairments.
To turn it off:
Personalize your phone : Sounds 44
Silence “Hello Moto” during power up
If you don’t want your phone to say “Hello Moto” when it powers up:
1. Go to Settings > Sound > Advanced.
2. Turn Power on sounds off .
You can't adjust the volume level for this sound.
Turn off charging sounds
If you don’t want your phone to make a sound when it comes in contact with a charger:
1. Go to Settings > Sound > Advanced.
2. Turn off Charging sounds and vibration.
Personalize your phone : Sounds : Other sound settings 46
About your apps
Open an app
Swipe up from the bottom of your home screen, then touch the app to open.
Preloaded apps
The following apps are preloaded on your phone. Don’t want some? Delete or disable them.
Your icons might be square, not round.
Icon App Description
Assistant Use your voice to control your phone.
Calculator Make some quick calculations.
Calendar Keep track of your upcoming events, get automatic reminders on your phone,
and coordinate with others by sharing calendars.
Camera Capture photos or videos. Scan QR codes and barcodes.
Chrome Browse the web. Access your browser bookmarks from any device, and sync tabs
with your computer or Android devices.
Clock Set alarms. Use a timer or stopwatch.
Contacts Organize and connect with your contacts. Assign ringtones to people.
Apps 47
Drive Store and synchronize your files on Google's cloud, then access them anywhere
you have an internet connection. Create and share spreadsheets, documents,
and presentations. Scan documents and share or print them.
Duo Make video call with your friends across Android and iOS.
FacebookLite Connect with friends, family, and communities. Share updates and media. Find
information on events, entertainment, and businesses.
Files Browse and manage files and folders stored on your device or SD card.
FM Radio Listen to FM radio stations.
Gmail Compose, send, view, or search your email from your phone or computer.
Google Go Search the web, see your updates, and adjust Google settings, including privacy.
Google One Get expanded storage, Google support, and other member benefits with a paid
subscription.
Google TV Get movies and TV shows for instant viewing from Play Store.
Maps Find your destination, explore locations.
Apps 48
Messages Send and receive text messages.
News See headlines, weather, and information on your favorite topics and locations.
Phone Make calls.
Play Store Get apps for your phone, as well as books, magazines, music, and movies and
access them from your computer or any Android device.
Settings Customize your phone settings.
YouTube Find, view, and upload videos to the web.
YT Music Stream your favorite albums, singles, and live performances, and get
recommendations for new music.
Get more apps
You can download free and paid apps from Play Store.
Get help for an app
1. Open the app.
2. Touch or .
3. Look for Help or Settings > Help.
Apps 49
Switch between recent apps
1. Touch to see your recently used apps.
Or, if you're using gesture navigation, drag up from the bottom of the home screen, hold, then let go.
2. In your list of recent apps:
•Touch any app screen to return to it.
•Swipe left or right to see more apps.
•Swipe an app up to remove it from the list.
•To clear the list, swipe all the way right and touch Clear all.
Tips:
•Touch twice to switch between your two most recently used apps. (If you're using the navigation
bar, swipe left or right.)
Close apps
To get out of an app, touch to return to your home screen. Or, swipe up if you're using the navigation
bar.
You don't need to close apps. Android manages the memory and battery that apps use, so you don't need
to worry about leaving apps open.
To remove apps from your recently used list:
1. Touch .
2. Do one of the following:
•To remove one app, swipe up to remove it from the list.
•To remove all apps, swipe right to the end of the list and touch Clear all.
Tips for using apps
•You can change the background color of your app list to be light or dark.
•See how long you use each app and set app timers to improve your digital wellbeing.
•You can print from many apps.
•Copy and paste text between apps with the clipboard.
•You can organize apps into folders on your home screen and in your app list.
•Want to turn the flashlight on or off? Use quick settings ( or ). No app required.
•If you’re having problems with an app, try these troubleshooting steps.
Apps 50
View notifications
Find your notifications
Apps send notifications to alert you about things like new messages, calendar events, and alarms.
You can check your notifications from a few places:
•They appear on your lock screen.
•You see them when you swipe the status bar down on any screen.
If you receive multiple notifications from an app, they're bundled together. Swipe down to view more
details. Conversation notifications are bundled together at the top of your other notifications so you can
easily return to them any time.
Some important notifications pop up briefly over your current app so that you can take action. For example,
a notification for an incoming call might appear while you're watching a video, so that you can answer or
dismiss the call.
Swipe fingerprint for notifications
You can set the fingerprint sensor to open your notifications and quick settings when you swipe it.
Set it up
1. Go to Settings > System > Gestures.
2. Touch Swipe fingerprint for notifications and turn it on .
Use it
Swipe down on the fingerprint sensor:
•Swipe once to view notifications.
•Swipe again to view quick settings.
What you can do with notifications
Respond from a notification
Apps 51
Many notifications include actions at the bottom that let you complete common tasks without opening the
full app. If you have several notifications, these actions are hidden. When you see , touch it to reveal
actions.
Open the app that sent the notification
Swipe down from the top of the screen and touch the notification to open the app. From your lock screen,
touch the notification twice and enter your PIN, pattern, or password to unlock your screen and open the
app.
Snooze a notification
Swipe left or right slowly. Then touch and select a duration to snooze notifications. To snooze
notifications, first turn on snoozing.
Dismiss a notification
Swipe it sideways. Some notifications, like voicemails, require an action and cannot be dismissed.
Dismiss all notifications
Swipe to the end of your notifications and touch Clear all.
Customize your notifications
Use Do Not Disturb to silence all notifications when you don’t want interruptions.
Touch & hold a notification to customize that app's notifications. Then you can:
•Stop all notifications from that app.
•Change the app's notifications to be Silent instead of Default.
Apps 52
Install or update apps
Get apps from Google Play Store
Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps
preloaded on your phone.
To download apps:
1. Open the Play Store app.
2. Browse by category or search.
3. Touch an item to see a description, read reviews, and download it.
Tips:
•To view Play Store apps you've installed on this phone, touch your profile icon > Manage apps &
device > Manage > Installed > Not installed to see apps you've installed on other devices using the
same Google account.
•To prevent accidental or unwanted purchases, touch your profile icon > Settings > User Controls
> Require authentication for purchases.
Get apps from other sources
Before downloading, do some research: check the app's rating and read lots of comments.
To download apps:
1. Open the Chrome app and go to the appropriate site to download the app.
If you see a warning, touch OK to continue.
You'll see in the status bar when the download completes.
2. Touch the download notification to install the app. Or, open the Files app to install it later.
3. When installing the app, be sure to review what information the app will access. If you don’t want the
app to access this information, cancel the installation. For example, if you're installing an app that
makes a shopping list, the app should not require access to your contacts.
Update Play Store apps automatically
Updating your apps gives you the latest features and improves security and stability. For best performance,
apps are set to update automatically.
If an app changes the information it wants to access on your phone, you will receive a notification to update
the app manually and will be required to review and accept the new permissions.
To control when your apps are automatically updated:
1. Open the Play Store app.
2. Touch your profile icon > Settings.
3. Touch General > Network preferences > Auto-update apps.
Apps : Manage your apps 53
4. Select whether apps should:
•Auto-update over any network
•Auto-update only over Wi-Fi - save data charges on your cellular plan
Update Play Store apps manually
1. Open the Play Store app.
2. Touch your profile icon > Manage apps & device.
3. Under Updates available:
•Touch Update all.
•Or, to update a specific app, touch See details, then touch Update by its name.
Tip: To read the summary of what changed, touch the app name before you update it.
Turn off Play Store auto-updates
To stop a specific app from updating automatically:
1. Open the Play Store app.
2. Touch your profile icon > Manage apps & device.
3. Touch Manage, then touch the app's name.
4. Touch and turn off Enable auto update.
To stop all apps from updating automatically:
1. Open the Play Store app.
2. Touch your profile icon > Settings.
3. Touch Network preferences > Auto-update apps > Don't auto-update apps.
Restore Play Store apps
If you uninstall an app you got from Play Store, you can reinstall it anytime. Have apps you use infrequently,
such as a flight tracker? Delete them and easily reinstall when needed.
1. Open the Play Store app.
2. Touch your profile icon > Manage apps & device > Manage.
3. Touch Installed and change to Not installed.
4. Check the box for each app to re-install, then touch .
5. If you have multiple Google accounts, touch your profile icon and next to your account touch .
Select the other account and repeat the process to restore apps downloaded in that account.
Apps : Manage your apps 54
Manage or delete apps
Organize apps
To organize apps into groups on your home screen, use folders.
Control app permissions
The first time you use an app, and sometimes when you install, update, or haven't used it for a while, you
are asked to grant the app permission to access certain data and phone features.
You can adjust these permissions any time.
To adjust permissions by app:
1. Go to Settings > Apps & notifications > See all # apps.
2. Touch the app name.
3. Touch Permissions.
4. Turn each permission on or off as needed.
Tip: To see how the app uses each permission, touch > All permissions.
You can also review each feature and adjust which apps have permission.
Use safe mode
Issues such as apps crashing, unexpected reboots, or fast battery drain could be caused by a third-party
app. Use safe mode to start your phone with only the original software and apps. If the issues go away in
safe mode, the problem is probably from a third-party app you downloaded.
To restart in safe mode:
1. Press & hold the Power button.
2. Touch & hold Power off. Then touch OK to restart in safe mode.
When it restarts, you'll see Safe mode across the bottom of the home screen, and all widgets and third-
party apps will be disabled.
3. Use your phone and see if the problem has gone away. Remember, you won’t be able to use any
downloaded apps.
If the problem goes away:
1. To exit safe mode, restart your phone.
2. One by one, uninstall recently downloaded apps. After each removal, restart your phone. See whether
removing that app solved the problem.
3. Once you delete the problematic app, you can restore the other apps you removed during testing.
If the problem doesn't go away: Try these troubleshooting steps for phone performance issues.
Apps : Manage your apps 55
Exit safe mode
Press & hold the Power button, then touch Restart .
Or, hold the Power button for about 30 seconds, or until your phone restarts.
Clear app's cache or data
Clearing the cache and data can free up phone memory, improve performance, and fix some problems with
apps and web pages.
1. Go to Settings > Apps & notifications > See all # apps.
2. Select the app.
3. Do one of the following:
•To free up space by removing temporary files, touch Storage & cache > Clear cache. Over time, the
cache builds up again, so repeat if a problem occurs.
•If problems still occur, then delete all data saved in the app by touching Storage & cache > Clear
storage. Be careful - there’s no way to undo this.
Force stop apps
Force stop an app only if it seems to be causing a problem. To completely shut down an app, including any
background services:
1. Go to Settings > Apps & notifications > See all # apps.
2. Touch the app's name.
3. Touch Force stop.
Delete apps you installed
You can delete (uninstall) apps that you downloaded. For many preloaded apps, you can disable but not
delete them.
1. Go to Settings > Apps & notifications > See all # apps.
2. Touch the app's name.
3. Do one of the following:
•Drag the icon up and drop it on .
•If you don't see a delete option, touch Disable.
Back up to Google
You can automatically back up the following items to your Google account:
•Apps and app data
•Call history
•Contacts
•Phone settings (including Wi-Fi passwords and permissions)
Apps : Manage your apps 56
•Photos and videos (synced to your Google Gallery library, not to Google Drive)
•SMS text messages (if using Messages)
Tip: Back up over Wi-Fi to prevent cellular data charges.
Not all apps back up data automatically. Check with the app developer.
To automatically back up to Google Drive:
1. Go to Settings > System.
2. Touch Backup.
3. Turn Backup by Google One on .
4. If you have multiple Google accounts, touch Account to select an account.
5. Follow the onscreen instructions.
To back up other files that aren't automatically backed up, like attachments or downloads:
1. Open the Drive app.
2. Touch .
3. Touch Upload, then choose the files or folder to upload.
Protect against harmful apps
Scan phone for harmful apps
Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded
apps, to check for potentially harmful apps (malware).
If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can
uninstall it.
To see the results or to rescan:
1. Open the Play Store app.
2. Touch your profile icon > Play Protect.
3. Review the results of the latest scan, or touch Scan.
Play Protect is on by default.
To learn more, read Google's help.
If your phone seems slow
If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems
slow, try these troubleshooting steps.
Apps : Manage your apps 57
Search the web
Search from anywhere
You don't have to leave your current app to search for the info you need. Use Google Assistant from any
screen to get search results and options for your next action.
To search:
1. Press the Google Assistant button.
2. Tell the assistant what you're looking for. For example, search for a local restaurant by saying “Find
[restaurant name].”
3. Below the search result, touch options for related actions: make a call, get directions, read reviews, and
more.
For more help with Google Assistant, read Google's support information.
Search with the widget
Type search terms
1. Touch the blank space on the Search widget.
2. Start typing a search term.
As you type, suggested terms appear.
3. Touch a suggestion to search for it.
Use voice search
Touch to call Assistant. Learn more.
Use camera to search for or translate words
Touch , then follow onscreen instructions.
See more search options and settings
Touch to open the Google Go app to see search related options and settings .
Search for nearby phone numbers
To find and call a nearby business:
1. Open the Phone app.
2. Touch .
3. Say or type the name of place to call, or a search term about the place (for example, “restaurant”).
You’ll see a list of nearby search results.
4. Touch the place to dial its number.
Apps : Search and browse 58
If it doesn't work:
•Make sure Location is enabled.
•Touch > > Settings and turn Nearby places on.
Delete Google search history
Read Google's help for instructions.
Use search engine other than Google
To use a search engine other than Google:
1. Search for “search engine” in Play Store and install one of the apps.
2. Open that app to search.
Search your phone
Find an app
1. Swipe up from the bottom of the home screen to open your app list.
2. Touch Search apps.
3. Type the app's name.
4. If the app is on your phone, touch its icon to open it.
If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one
touch.
Find a setting
1. Go to Settings.
2. At the top of Settings, touch .
3. Type your search term and touch on the keyboard.
4. In the list of search results, touch a setting to open it.
Find your phone number
1. Go to Settings.
2. Touch About phone > Phone number.
Find photos, videos, files
To find photos or videos on your phone, use the Gallery app.
To find downloaded files, use the Files app.
Apps : Search and browse 59
Browse websites
Visit and bookmark websites
Your phone connects to your carrier's cellular network or to a Wi‑Fi network to access the internet. To save
data charges on your cellular plan, use a Wi‑Fi connection.
1. Open the Chrome app.
2. Go to a site by touching the bar at the top and typing the address.
3. On a web page:
•To bookmark it, touch > .
•To search for text on that page, touch > Find in page.
•To open a link, touch it.
•To see options for opening a link in a new tab and copying or sharing a link, touch & hold the link.
•To print the page, touch > Share > Print. If you don't see your printer listed, set up your print
service.
4. To return to the previous page touch .
To learn more about browsing or managing bookmarks, open Chrome and touch > Help & Feedback.
Open and switch browser tabs
In the Chrome app:
•To switch tabs, touch the switcher icon .
•To open a new tab, touch touch the switcher icon , then touch .
Clear browsing history
1. Open the Chrome app.
2. Touch > History.
3. Touch Clear browsing data.
To learn more, read Google's help.
You can also review and delete your search history.
Change default browser
You can download other browsers from Play Store. After you've installed one, you can make it your default
browser.
1. Go to Settings > Apps & notifications.
Apps : Search and browse 60
2. Touch Default apps > Browser app.
Or, touch Advanced > Default apps > Browser app.
3. Touch the app to use.
Apps : Search and browse 61
About text and multimedia messages
Text messages - SMS
SMS (Short Message Service) messages contain text only. One text message can contain 160 characters;
when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS
messages.
You can send one SMS message to multiple people, and replies are delivered in separate, not group,
conversation threads (unless you and your recipients have group messaging enabled).
SMS messages are included in most carriers' text messaging plans and do not use cellular data.
Multimedia messages - MMS
MMS (Multimedia Messaging Service) messages can include unlimited text plus a photo, picture slideshow,
video, or sound file.
You can send one MMS message to multiple people using group messaging, containing text only or text and
media, and replies are delivered in group conversation threads to each person in the group.
MMS messages use cellular data and require a cellular data plan or pay-per-use payment.
Group messaging
Group messaging lets multiple people carry on a group conversation. All replies from recipients are
delivered to all recipients, in a group conversation thread.
Though you send one message to multiple recipients, you are charged for each message received. Group
messaging:
•Converts multiple-recipient SMS messages to MMS for all who can receive them
•Is available for MMS messages only
Note: Recipients who cannot receive MMS messages receive SMS instead and, if media is attached, a link
to download it over Wi-Fi (when offered by carrier). Replies are to the sender only, in an individual
conversation.
If you don’t want to receive replies in group conversations, you can turn off group messaging in the
Messages app.
Read, send, manage text messages
Read and reply to a text message
When you receive a text message with the Messages app, you'll see in the status bar.
1. Swipe the status bar down and touch .
Apps : Text messaging 62
2. Do any of the following:
•To respond to the message, enter your response in the text box and touch .
•If the message is from an unassigned number, create a contact to associate a name with that
number.
•To open an attached photo, slideshow, or any type of attachment, touch it.
•To save an attachment, touch & hold it, then touch .
•To find a message, touch at the top of your message list and enter search terms.
Tips:
•If you don't want multi-recipient SMS messages converted to MMS and want replies sent in separate
conversations (threads) to you only, turn off group messaging.
•To protect your privacy, you can hide sensitive content for lock screen notifications.
Send text message
1. Open the Messages app.
2. Touch .
3. Enter recipients, then type the message.
4. Optionally:
•To add an attachment, touch .
•To add a smiley or other icons, touch on the onscreen keyboard.
5. Touch .
Request text delivery reports
See whether recipients receive your messages by requesting delivery reports.
1. Open the Messages app.
2. Touch > Settings.
3. If you have dual SIMs, touch the SIM.
If you have one SIM, touch Advanced.
4. Turn on Get SMS delivery reports.
Manage draft texts
When you begin composing a text message reply or a new message with recipients, it is saved in your
message list as a draft until you send or delete it.
1. Open the message list and touch the conversation marked Draft.
Apps : Text messaging 63
2. Do one:
•Finish composing the message and touch .
•Delete the characters in the text field to delete the draft.
Forward a text message
1. Open the Messages app.
2. Open the conversation.
3. Touch & hold the message.
4. Touch > Forward.
Copy text from a message
1. Open the Messages app.
2. Open the conversation.
3. Touch & hold the message.
4. Touch .
You can now paste it elsewhere, like in an email you're composing.
Delete or archive texts
When you delete a message, you also delete any attached photos or videos. If you want the attachments, be
sure to save them before deleting the message.
•To delete a single message, open the conversation (thread) and touch & hold the message, then touch
.
•To delete or archive all messages in a conversation, touch & hold the conversation, then touch to
delete or to archive.
•To delete or archive multiple conversations, touch & hold each conversation, then touch or .
•To see archived messages, touch > Archived.
Add attachments
Attach files to text message
You can attach saved pictures and videos, or take one right from your message that has an optimized,
reduced file size.
1. Open the Messages app.
2. Compose a reply or a new message.
Apps : Text messaging 64
3. Do one of the following:
•Touch & hold to start recording a voice message. When done, lift your finger.
•Touch to capture or attach a photo or video, or attach a contact card.
4. Touch .
To learn more, touch > Help & Feedback in the Messages app.
Fix a problem
If you're having trouble attaching files, check that:
•Cellular data is turned on.
•Your data plan supports MMS (multimedia messages).
Save attachments from text message
If you received an attachment to a text message, you can save it on your phone. In the message, just touch
& hold the attachment, then touch to save it. If you don't see , touch the attachment to open it, then
look for save options.
To view the saved attachment:
•For photos or videos, open the Gallery app and touch Folders > Messages.
•For other attachments, open the Files app.
If you do not save a photo or video from a message, it is kept within the message only. So, if you delete the
message, you also delete the attachment. (You can try to recover recently deleted messages.)
Turn group messaging on or off
Group messaging allows conversation participants to reply to all recipients in a single thread. If you do not
want multi-recipient SMS messages converted to MMS and want replies sent in separate threads only to
you, turn off group messaging.
This feature is not available in all countries.
To adjust the group messaging setting:
1. In the Messages app, touch > Settings.
2. If you have dual SIMs, touch the SIM.
If you have one SIM, touch Advanced.
3. Touch Group messaging and select an option.
Change default messaging app
You can download additional messaging apps from Play Store. After you've installed one, you can make it
your default messaging app.
Apps : Text messaging 65
To select a different app to send and receive text (SMS) and multimedia (MMS) messages:
1. Go to Settings > Apps & notifications.
2. Touch Default apps > SMS app.
Or, touch Advanced > Default apps > SMS app.
3. Touch the app to use.
Control notifications for text messages
If you use the Messages app:
1. Open the Messages app.
2. Touch > Settings.
3. If you have dual SIMs, touch General.
4. Touch Notifications and turn notifications on or off, change the sound, and add or remove vibration.
If you use a different messaging app:
1. Go to Settings > Apps & notifications > See all # apps.
2. Touch the app's name.
3. Touch Notifications.
4. Make changes.
Tip: In your phone settings, you can prevent interruptions by restricting text message notifications
during hours you specify or from specific people.
Change text message reply to incoming calls
When your phone rings, you can drag towards to see a list of quick responses you can send by text
message instead of answering the call.
To edit these quick responses:
1. Touch .
2. Touch > Settings.
3. Touch Quick responses.
4. Touch one of the responses to edit it.
Apps : Text messaging 66
Read, send, manage emails
Read email
If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you
receive an email notification, you'll see in the status bar.
1. To open email from a notification, swipe the status bar down and touch the notification:
•A single email notification opens the message directly.
•A multiple email notification opens the email list; touch an email to open it.
If you dismiss the notification and want to view the email later, open the Gmail app.
2. Do any of the following:
•To view other folders, touch from your email list.
•Attachments appear at the end of the email. You can view or save them.
•You can print emails from your phone.
Reply to or forward an email
1. Touch to reply to the sender. Or, swipe to the end of the email and touch to reply to all recipients
or to forward.
2. Enter your message.
3. To copy someone on the email, in the To field, touch .
4. Touch .
Send new email
1. Open the Gmail app and touch Compose.
2. Enter the recipient and your message.
3. To copy someone on the email, in the To field, touch .
4. Touch .
Add attachment to email
1. In the email you're composing, touch > Attach file.
2. Browse to the file, and touch it to add it to the email. The attachment appears at the bottom of the
email.
Find emails
When you open the Gmail app, you see your Inbox.
Apps : Email 67
To view sent email, drafts, recently deleted email, and other categories, touch .
To search for emails, at the top of your email list enter terms, like the topic or the sender's name.
Delete emails
To delete an open email, touch .
To delete multiple emails, go to your email list, touch & hold each message to delete, then touch .
To delete large quantities of email, sign into your email account on your computer, and see your email
provider's help for more information.
Tips:
•To delete attachments that you saved from emails, use the Files app.
•You can also remove email accounts from your phone.
Learn more
For more help with Gmail, read Google's support information.
For help managing email from other providers, sign into your email account on your computer and look for
the provider's instructions.
View email attachments
View attachments
Attachments appear at the end of an email.
To view or play the attachment, touch it.
If you see a message that you can't open the attachment type, most file types have a free viewer that you
can use. In Play Store, search for the file type, then select and download an app.
Save attachments from email
In the email, touch on the attachment to download and save it on your phone, or touch to save it in
Drive.
To view attachments later, open the Files app (go to Download) or the Drive app.
Delete attachments saved from email
1. Open the Files app.
2. Touch Browse > Downloads.
Apps : Email 68
3. Do one of the following:
•To select one item, touch & hold it.
•To select multiple items, touch & hold the first one, then touch the others.
4. Touch .
Prevent previews of attachments
Attached photos or videos appear as thumbnails, showing a preview.
To see a generic thumbnail instead of a preview thumbnail until you open the file:
1. Open the Gmail app.
2. Touch > Settings, then touch the account name.
3. Touch Images > Ask before displaying external images.
Add email signature
To add a signature automatically to the end of emails you send:
1. Open the Gmail app.
2. Touch > Settings.
3. Select the account.
4. Touch Mobile Signature and edit the text you want to appear at the end of every email.
Control email notifications
You can control whether you see notifications when you receive an email.
1. Go to Settings > Apps & notifications > See all # apps > Gmail.
2. Touch Notifications.
3. Adjust notification settings.
Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Apps : Email 69
About the calendar
Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google
calendars let you save all your events in one place, which is secure, synced, and accessible from any web-
enabled device or computer when you've signed in to your account.
You can:
•Review existing events.
•Create new events.
•Control notifications for events.
Your calendar can automatically create new events based on your incoming Gmail messages. For example, if
you make restaurant reservations or book a flight, these events will show up automatically on your calendar;
you don't have to add them.
If you created multiple calendars within your Google account, or if you have multiple Google accounts on
your phone, you can control which events are synced with your phone.
Find calendar events
Open calendar events
You'll see in the status bar to alert you of upcoming events. Just swipe the status bar down and touch
the notification to see the event details in your calendar.
To see your list of upcoming events, open the Calendar app.
Get around the calendar
To glance at the month view:
1. Touch the month's name.
2. Touch a date to jump to it and see its events.
To change the view:
1. In your calendar, touch .
2. Touch Schedule, Day, 3 days, Week or Month. This view remains the default until you change it.
From these views, you can:
•Read or edit event details. Touch the event to open it and touch to edit it.
•Add new events. Touch .
•Search your calendar. Touch .
Apps : Calendar app 70
Create and manage events
Create calendar events
As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some
cases, these suggestions are personalized based on information associated with your Google account and
your previously created events.
1. Open the Calendar app and touch > Event.
2. Touch the account name to associate the event with the calendar you want.
3. Enter the start time and other details.
4. If you want a reminder sent to your status bar, touch Add notification and select how long before the
event you want a reminder.
5. Touch Save.
Edit or delete calendar events
1. Touch an event to open it.
2. Do any of the following:
•To edit it, touch .
•To delete it, touch > Delete.
Control which events are shown
To temporarily hide calendar events for a Google account you don't need to see all the time:
1. Open the Calendar app and touch .
2. Beneath the account name, touch Events. If you have multiple calendars for that account, touch the
name of each calendar to hide its events.
Tip: When you hide events, the calendar still syncs with your Google account. To prevent that
account's calendar from automatically syncing, from the home screen go to Settings > Accounts.
To exclude automatically-generated events created from Gmail (for events such as flight bookings and
restaurant reservations):
1. Touch > Settings > Events from Gmail.
2. Under the name of the account, turn off Events from Gmail.
To learn more, open Calendar and touch > Help & Feedback.
Control notifications for calendar events
1. Go to Settings > Apps & notifications > See all # apps > Calendar.
Apps : Calendar app 71
Set alarms
Set alarm by touch
1. Open the Clock app.
2. Touch .
3. Adjust alarms:
•To create a new alarm, touch .
•To use an existing alarm, switch it on.
•To change an alarm's sound, schedule or label, touch .
4. To control general alarm settings, like alarm volume and snooze duration, touch > Settings.
Set alarm by voice
1. Press the Google Assistant button.
2. When prompted to speak, say your command. For example: “Set alarm for 7:45 p.m., label, switch the
laundry” or “Wake me up at 7 a.m. tomorrow.”
Your phone sets the alarm and provides a confirmation.
When an alarm is set
You'll see in the status bar and on your lock screen.
To adjust it, open quick settings, swipe down again, and touch the alarm time.
Delete an alarm
1. Open the Clock app.
2. Touch
3. Touch > .
Use timer or stopwatch
Use timers
You can set multiple countdown timers with labels to keep track:
1. In the Clock app, touch for the Timer tab.
2. Enter the time to count down.
3. Touch .
Apps : Clock app 73
4. Do any of the following:
•To pause the countdown, touch .
•To add a label to the timer, touch Label (helpful when using multiple timers).
•To add a minute to the countdown, touch + 1:00.
•To reset the counter to the original time, touch > Reset.
•To add a timer, touch Add timer.
•To delete a timer, touch Delete.
•To change the timer's sound, touch > Settings > Timer sound.
•If you leave this app, quickly return to it by swiping the status bar down with one finger to see the
timer notification and remaining time. To open the timer, touch the notification.
Use a stopwatch
Record your time and share your results.
1. In the Clock app, touch for the Stopwatch tab.
2. Touch .
3. Do any of the following:
•To pause the stopwatch, touch .
•To record laps (or multiple durations) while the stopwatch is running, touch Lap.
•To reset the counter to zero, touch > Reset.
•To share your times with others or send them to yourself, touch > Share.
•If you leave this app, quickly return to it by swiping the status bar down with one finger and
touching a control. To open the stopwatch, touch the notification.
Set date and time
Change time format
1. Go to Settings > System > Date & time.
2. To change how times are displayed:
•To use military time such as 13:00, turn Use locale default off and turn Use 24-hour format
on .
•To use the time format of your current location, turn Use locale default on .
•To use 12-hour format, turn both Use locale default and Use 24-hour format off .
Apps : Clock app 74
Set date and time automatically
1. Go to Settings > System > Date & time.
2. Turn on Use network-provided time and Use network-provided time zone.
Your phone automatically syncs with the local time (using the mobile network). The local time is used for
alarms and is displayed on the lock screen and other displays.
Set date and time manually
1. Go to Settings > System > Date & time.
2. Turn off Use network-provided time.
3. To make corrections, touch Date and Time.
Switch time zones
1. Go to Settings > System > Date & time.
2. Turn off Use network-provided time zone.
3. Touch Time zone. Then choose a regional time zone (which is applied to the current time).
Show multiple time zones
You can view multiple time zones in the Clock app, so you can coordinate plans with friends and co-workers
in other cities, or stay in touch with family back home when you’re traveling.
1. Open the Clock app and touch .
2. To add time zones, touch , then select cities in the time zone you want to view.
Show home time zone
When traveling, you can view your home time zone in the Clock app.
1. Open the Clock app and touch .
2. Touch > Settings > Automatic home clock.
3. Touch Home time zone, then select your home time zone.
Apps : Clock app 75
Answer calls
Answer incoming call
When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see
in the status bar.
To answer an incoming call:
•On the Incoming call screen, touch Answer.
•On the lock screen, swipe up to answer a voice call, or swipe the caller's icon/picture up to answer a
video call.
During a call, you can use the keypad to enter numbers or codes, use speakerphone or a paired Bluetooth
device, and add other people to the call. Learn more.
Tip: You can save a recent call as a contact.
Hear caller ID announcement
To hear the caller's name and number read out loud for incoming calls, or to turn the announcement off:
1. Open the Phone app.
2. Touch > Settings > Caller ID announcement.
3. Touch Announce Caller ID, then select when you want to hear it.
To turn the announcement off, select Never.
Reject incoming call
If you don’t want to talk to the caller, you can:
•Divert the call to voicemail. On the Incoming call screen, touch Dismiss. Or, on the lock screen, press
the Power button. You can also automatically divert all calls from a specified number to voicemail.
•Respond with a text message. On the lock screen, touch . You can customize these default
messages.
•Block all calls from that number.
Control ringtones and notifications
You can:
•Quickly silence the ringer. Press Volume Down on the side of the phone.
•Silence ringtones during hours you specify. Use Do Not Disturb.
•Choose a unique ringtone for specific people. You'll know instantly who's calling.
•Get notified of incoming calls when you're on a call. Set up call waiting.
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•Set the number of rings before sending a call to voicemail. Dial into voicemail, then follow your
carrier’s prompts to change this setting.
Fix a problem
If your phone isn't ringing for incoming calls, look for in your status bar. Open quick settings and touch
to turn Do Not Disturb off. Your phone will ring for incoming calls. Check your settings to make sure your
phone is screening calls at the appropriate times.
If you’re having other problems, try these troubleshooting steps.
Make calls
Make a call
1. Touch .
2. Touch and enter a number.
3. If you enter a wrong number, touch .
4. Touch to call the number.
5. To hang up, touch .
Other ways to make calls
You can place calls from:
•The Phone app
•The Contacts app
•Other apps that show contact information. Wherever you see a phone number, you can usually touch it
to dial.
In the Phone app, you can place calls in several ways.
To Do this
Dial a number Touch , enter a number and touch . If you enter a wrong number, touch .
Dial by voice Touch and say a name or number. (If you don't see , swipe down to close the
dialer.)
Or, skip the Phone app entirely and say a voice command.
Calls, contacts, voicemail : Phone calls 77
Call by name Start typing the name in the search box. You'll see a list of matches. Just touch one to
call. (If you don't see , swipe down to close the dialer.)
Or, to see your contact list, touch . Swipe through and touch the person to call.
Call a favorite Touch the tab.
Call nearby place Touch and say or type the name, then touch the search result to place the call. Learn
more.
Return call Touch , then touch next to the number.
Tips:
•You can save a recent call as a contact.
Change default calling app
You can download additional calling apps from Play Store. After you've installed one, you can make it your
default calling app.
1. Go to Settings > Apps & notifications.
2. Touch Default apps > Phone app.
Or, touch Advanced > Default apps > Phone app.
3. Touch the app to use.
Fix a problem
To change your caller ID information seen by people receiving your calls, contact your carrier.
If you’re having other problems, try these troubleshooting steps.
During a call
Adjust sound during call
While listening, you can:
•Adjust the volume. Use the Volume button on the side of the phone.
•Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch .
•Use a paired Bluetooth device. Touch to use or stop using the device.
Calls, contacts, voicemail : Phone calls 78
•Mute your microphone. Touch . You can hear the caller but they can’t hear you.
Enter a number
Touch on the call screen to use the numeric keypad.
Use other apps
When you hold your phone to your ear, the screen goes dark to avoid accidental touches. To wake it up,
move it away from your ear or press the Power button.
To hide the call and use other apps, swipe up from the bottom of the screen.
To return to the call, swipe the status bar down and touch Ongoing call.
Answer call waiting
If call waiting is active and a new call comes in, you can answer it. Touch Hold and Answer Voice. The first
call is put on hold.
To switch between calls, touch .
To merge the calls, touch .
Record calls
Your phone doesn't come with an application for recording calls.
End the call
Touch on the call screen.
Or, swipe down from the top of any other screen to view the call notification and touch Hang up.
Make video calls
Make video call with Duo app
Duo lets you video call anyone in your contact list who also uses Duo. Android users can get it from Play
Store, and iPhone users can download it from the iTunes App Store. The video calls are secure and can’t be
seen by others.
To get started, open the Duo app and follow the onscreen instructions to set it up.
For more information, touch > Help & Feedback.
Get an app to make video calls
There are many video calling apps to choose from on Play Store (like WhatsApp, Skype, and more).
1. Open the Play Store app.
2. Search for “video calls”.
Calls, contacts, voicemail : Phone calls 79
3. Download the app you want to use.
Make conference calls
To make a conference call:
1. Call the first person.
2. To call the next person:
a. Touch .
This puts the first call on hold.
b. Enter the number.
c. Touch .
3. To join the calls after the second person answers, touch .
Block calls and texts
About blocking
If you don’t want to get calls or texts from a certain phone number, you can block it. When the number tries
to contact you, your phone declines automatically.
Block a number
Use either app to block both calls and texts from a number.
From the Phone app:
1. Touch .
2. Touch & hold a call from the number to block.
3. Touch Block/report spam.
4. If you don’t want to report the call as spam to Google, remove the checkmark.
5. Touch Block.
From the Messages app:
1. Touch & hold the conversation thread from the number to block.
2. Touch .
3. If you don’t want to report the call as spam to Google, remove the checkmark.
4. Touch OK.
Block calls from unidentified callers
1. Open the Phone app.
Calls, contacts, voicemail : Phone calls 80
2. Touch > Settings > Blocked numbers.
3. Turn Unknown on .
Your phone will blocks calls from private or unidentified numbers. You'll still receive calls from phone
numbers that aren't stored in your contacts.
Unblock a number
From the Phone app:
1. Touch > Settings > Blocked numbers.
2. Touch by the number to unblock.
From the Messages app:
1. Touch > Spam & blocked.
2. Touch the blocked conversation.
3. Touch UNBLOCK.
Turn call waiting on and off
When you’re on a call and a new call comes in, the new call is sent to voicemail. If you want to be notified of
new calls instead, turn on call waiting.
Note: Some carriers automatically control call waiting. If you do not see this option on your phone,
contact your carrier for more information.
To turn call waiting on:
1. Open the Phone app.
2. Touch > Settings.
3. Do one of the following:
•If your phone has one SIM card, touch Calls.
•If your phone has dual SIMs, touch Calling accounts and select the SIM.
4. Touch Additional settings, then turn Call waiting on .
When call waiting is on, if you're on a call and a new call comes in, you can answer it. The first call is put on
hold. Touch to merge the two calls.
To turn call waiting off, go to Additional settings, then turn Call waiting off
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View and delete call history
See your call history
To see all recent calls:
1. Touch .
2. Touch .
3. You'll see one or more of these icons next to each call:
Icon Meaning
Missed call (incoming)
Call you answered (incoming)
Call you made (outgoing)
4. To learn more about a call, touch it, then touch .
To see only your missed calls:
1. Touch .
2. Touch > Call history.
3. Touch Missed.
Save recent call as contact
You can save a number to make it easy to find and call back later.
To save a number:
1. Touch .
2. Touch .
3. Touch the number.
4. Touch Add Contact.
5. If you have multiple accounts, select one.
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6. Do one of the following:
•To add to an existing contact, touch Add to existing.
•To set up a new contact, add contact details.
7. Touch or Save.
Delete calls from history
Caution: There’s no way to restore the history after you delete it.
To delete one call:
1. Touch .
2. Touch .
3. Touch & hold the number.
4. Touch .
To delete all calls:
1. Touch .
2. Touch > Call history.
3. Touch > Clear call history.
Make emergency call from locked phone
In an emergency, you don’t need to unlock your phone to dial an emergency number (for example, 911 in
the US or 112 in Europe).
To dial an emergency number from a locked screen:
1. Swipe up on the lock screen.
2. Touch Emergency to see the dialer.
3. Enter the emergency number for your region and touch .
When you make an emergency call, Emergency Location Service automatically sends your location to
emergency responders.
Calls, contacts, voicemail : Phone calls 83
Add contacts
Add contacts automatically
When you add an account to your phone, the contacts for that account are available on your phone
automatically.
Add contact with Contacts app
1. Open the Contacts app.
2. Touch .
3. If you're using more than one account, the account that will be synced with your new contact appears at
the top. To change accounts, touch .
4. Touch a text box to type the name and details. Fill in as much or as little information as you'd like.
Tips:
•To add a photo, touch . Choose a photo you've saved, or take a photo and crop it.
•You can assign a custom ringtone for calls from that contact.
•If you have multiple accounts on your phone and want to change the default account for new
contacts, go to Contacts > > Settings > Default account for new contacts.
5. Touch Save.
Add contact from text message
You can easily create a new contact or add a new number for an existing contact when you receive a text
message from an unassigned number.
1. Open the Messages app.
2. In the message list, touch & hold the number, then touch > Add Contact.
3. Touch .
4. Do one of the following:
•To add to an existing contact, start typing the contact's name in the search field, then select it.
•To set up a new contact, touch Create a new contact and add contact details.
5. Touch or Save.
Other ways to add contacts
•Save a recent call as a contact.
•Have someone send you a name card.
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•Scan business cards or QR codes.
Edit or delete contacts
Edit contacts
After creating a contact, you can change the name, photo, and other contact information.
1. Open the Contacts app.
2. Touch the person's name.
3. Adjust settings as needed:
•To assign a custom ringtone, touch > Set ringtone.
•To send calls directly to voicemail, touch > Route to voicemail. You can also block calls.
•To edit contact info, touch , then touch a field to make changes, touch to change the photo,
or touch > Discard to undo changes.
Merge contacts
If you have two contacts for the same person, you can merge the information (including all emails and
phone numbers) into a single listing.
1. Open the Contacts app.
2. Touch & hold the primary contact to merge.
By default, this contact’s name is used for the new listing.
3. Touch the second contact.
4. Touch > Merge.
Tip: You can edit the primary contact name (for the merged listing), or delete or change other contact
information as needed.
Delete contacts
You can delete contacts created and stored on your phone. If the contact is synced from a social network
account, you need to delete the contact in that account. For example, a Facebook contact must be deleted
from within your Facebook account. Or, hide Facebook contacts on your phone by filtering your contact list.
To delete one contact:
1. Open the Contacts app.
2. Touch the person's name.
3. Touch > Delete and confirm the deletion.
To delete multiple contacts:
1. Open the Contacts app.
Calls, contacts, voicemail : Contacts 85
2. In your contact list, touch & hold the first contact.
3. Touch the other contacts to delete.
4. Touch .
Star your favorite contacts
Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the
Phone app.
To add someone to your favorites:
1. Touch the contact icon (photo or other icon).
2. Touch .
Sort contacts
Sort contacts in Contacts app
1. Open the Contacts app.
2. Touch > Settings.
3. Set options:
•To sort by first or last name, touch Sort by.
•To list names with first name first or last name first, touch Name format.
Sort contacts in Phone app
1. Open the Phone app.
2. Touch > Settings > Display options.
3. Set options:
•To sort by first or last name, touch Sort by.
•To list names with first name first or last name first, touch Name format.
Narrow which contacts are shown
In the Contacts app, you can narrow which contacts are shown. These changes don't affect which contacts
are shown in the Phone app.
In the Contacts app:
•To show contacts from only one account or all accounts, touch your profile icon , then select the
account(s).
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•To narrow which contacts are shown from your account, touch > Customize view.
In the Phone app, use the tab to see only contacts you call frequently or have starred as favorites.
To remove contacts from this tab, touch on the contact, then touch .
Share contacts
Ways to share contacts
You can share one or all contacts with someone by sending a name card file (.vcf).
You can also share a contact’s information as a text message attachment.
Share one or a few contacts
1. Open the Contacts app.
2. Touch & hold a name to select it, then touch others to select more.
3. Touch .
4. Select the way to share.
Export all contacts
1. Open the Contacts app.
2. Touch > Settings > Export.
3. If you use more than one account, select the account.
4. Touch SAVE to save it in your Downloads folder.
5. Open the Files app.
6. Go to Downloads.
7. Touch & hold the file.
8. Touch .
9. Select the way to share.
Receive a name card file
1. When someone sends you a name card file, you'll see a file transfer notification. Touch the notification
and accept the file transfer.
2. Touch the name card file (.vcf) to open it and add the person to your contacts.
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Use voicemail
Listen to voicemail
If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives.
1. Do one of the following:
•Swipe the status bar down and touch .
•Or, touch , then touch & hold 1.
2. When connected, follow your carrier’s system prompts.
If you listen to a new message and disconnect from voicemail without saving or deleting it, you will still see
in the status bar.
Manage your mailbox
Your carrier provides your voicemail system.
1. Do one of the following:
•Swipe the status bar down and touch .
•Or, touch , then touch & hold .
2. When connected, follow the prompts to manage your messages and mailbox.
Contact your carrier for help with:
•Recovering or resetting your password/PIN for voicemail
•Replaying messages
•Saving, forwarding, or deleting messages
•Replying with or sending voice messages
•Changing number of rings before connecting call to voicemail
•Changing greeting or recorded name
•Changing notification options
•Changing mailbox language
Fix a problem
If remains in your status bar after you listen to your voicemails, try the following.
First, force stop the app:
1. Touch & hold .
2. Touch .
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3. Touch Force stop.
This restarts the app and should remove the notification.
If that doesn't help:
1. Call yourself from another phone and leave a short message.
2. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has
disappeared from your status bar.
Send all calls from contact to voicemail
To send all calls from a certain person to voicemail:
1. Open the Contacts app.
2. Touch the contact's icon.
3. Touch > Route to voicemail.
Tip: You can also block all calls and text messages from a number.
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Take photos
Open the camera
Do any of the following:
•Touch .
•Press the Power button twice quickly.
•From the lock screen, swipe left.
Take a photo
1. If needed, adjust settings such as flash or photo size.
2. Frame your subject:
•To zoom, pinch in or out.
•To set focus location, touch the viewfinder where you want the focus.
•To change the exposure, touch the viewfinder then slide .
3. To take the photo, do one of the following:
•Touch .
•Touch & hold to take a rapid series of photos.
•Touch for a timer.
•To touch anywhere on the screen instead of using , touch Settings and turn on Touch
Capture.
4. To review your photos and videos, touch thumbnail at bottom left. Then:
•To view all thumbnails, touch the screen, then touch to open the Gallery app.
•To view photos later, open the Gallery app or other photo app you installed.
Take a selfie
1. On the viewfinder, touch to switch to the front camera.
2. If needed, adjust the beauty filter.
3. To take the photo, do one of the following:
•Touch .
•Touch for a timer.
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Take a panoramic photo
1. On the viewfinder, touch > .
2. Frame one side of the scene.
3. Touch , then slowly pan horizontally across the scene. Keep your motion smooth and use a steady
speed.
4. When you reach the end of your scene, touch .
Take photo with adjustable focus (bokeh)
Keep the subject of your photo in focus and blur the surrounding scene as little or much as you like.
1. On the viewfinder, touch > .
2. Be sure you're within 1.5 meters (5 feet) of your subject. It's best if nothing is in the way and the subject
stands out.
3. Move the focus ring to your subject.
4. Use the slider to increase or decrease blur around the subject.
5. Touch .
Share a photo you've just taken
1. Touch the photo's thumbnail, to the left of .
2. Touch Share.
3. Select the way you want to share.
You can also:
•Share multiple photos at once.
•Copy photos to your computer.
•Display your photos on an HDTV.
•Print photos from your phone.
Fix a problem
If you’re having problems, try these troubleshooting steps.
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Take screenshots
Take a screenshot
1. Do one of the following:
•Touch & hold three fingers on the screen. (If this doesn't work, turn Three finger screenshot on.)
•Touch to see recent apps, then touch Screenshot.
•Press & hold Power and Volume Down simultaneously until the screen is captured.
2. Do any of the following:
•Touch Share, then select how to share it.
•Touch Edit, then select a filter, rotate, or crop the image. Touch Done to save or to discard
changes.
Find screenshots later
Open the Gallery app and touch Folders > Screenshots.
Record videos
Record a video
1. Open the camera:
•Touch .
•Or, press the Power button twice quickly.
•On the lock screen, swipe left.
2. Touch to switch to video mode.
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3. If needed, adjust settings:
•To record a selfie video, touch .
•To turn the light on, touch .
•To use location tags, touch and turn GPS location info on .
•To change video resolution, touch and touch Video size. Lower resolution videos take up less
space, but have lower image quality.
4. To start, touch .
5. While recording, you can:
•Take a photo during your video by touching .
•Pause recording by touching .
6. To stop, touch .
Share a video you've just taken
1. Swipe the viewfinder screen to the left, and touch the video to share.
2. Touch .
3. Select the way you want to share.
You can also:
•Copy videos to your computer using a USB cable.
•Display your videos on an HDTV.
Fix a problem
If you’re having problems, try these troubleshooting steps.
Record your screen
You can record a video of your screen while you’re using it.
Record screen
1. To start recording, open quick settings and touch .
2. If needed, adjust sound and screen touch options.
•To mute all sound, turn off .
•To use sound, turn on , then touch the current setting and select the microphone (your
narration only), device audio (device sound with no mic for narration), or both.
•To record a dot on the screen where your finger touches it, turn Show touches on screen on
.
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3. Touch Start to start the countdown timer.
While recording, you'll see in the status bar.
4. To stop recording, swipe down from the top of the screen and touch the red Recording screen
notification.
View recordings
To view a recording immediately after you capture it, swipe down from the top of the screen and touch the
notification.
To view any time, open the Gallery, Files, or other media viewing app, and look for the Screen record folder.
Adjust photography settings
Before you take a photo, you can adjust settings to get the best photo for your situation.
Use a timer
Tip: Use a tabletop tripod to stabilize the phone when taking timed shots.
1. If you're taking a selfie, touch .
2. Touch and choose 3s or 10s.
3. Frame your shot, and when you're ready, touch to start the countdown.
4. Take your place in the shot (if you're taking a selfie, simply wait) and smile!
Use a flash
To set the flash mode (off, always on, or auto), touch on the viewfinder.
Use HDR in high-contrast lighting
Taking a photo of a bright scene that also includes dark shadows? Use HDR (High Dynamic Range) mode.
The camera captures multiple exposure levels and combines them into a single photo for vibrant colors and
more detail in both light and dark areas.
To set HDR mode (off, always on, or auto mode), touch on the viewfinder.
HDR is best for:
•Landscapes with bright sky and shaded hills or foliage
•Outdoor portraits with lots of contrast
•Backlit scenes with dark shadows and streams of sunlight
•When both the camera and subject are stationary
Do not use HDR for:
•Action shots
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•Low-light indoor photos
•When you want to use the flash or the front camera
When the camera detects a high contrast scene, it automatically goes into HDR mode, and HDR appears in
the viewfinder. Consider whether HDR mode would improve the photo or not.
Use beauty filter
Your camera includes a filter that can:
•Soften and even skin tone
•Brighten face
•Add a rosy tone
To use the filter:
1. On the viewfinder, touch > .
2. Use the slider to adjust the intensity of the filter.
3. Smile and touch to take the picture.
Adjust ISO
To refine settings before taking a photo:
1. On the viewfinder, touch > > .
2. Select an ISO number:
•For capturing motion, use a higher ISO to stop motion and reduce motion blur.
•To control for lighting, use a higher ISO for a brighter photo with more noise. Or, use a lower ISO
for a photo with finer grain and less noise.
Adjust white balance
Adjust white balance for various lighting conditions, including incandescent, daylight, shade.
1. On the viewfinder, touch > > .
2. Select the lighting condition.
Adjust photo size
Lower resolution photos and videos take up less space, but have lower image quality.
1. On the viewfinder, touch Settings.
2. Touch Photo size.
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3. Select size to use for new photos:
•To display pictures that fill your HDTV or widescreen monitor without cropping, use 16:9 widescreen
mode.
•To print 5"x7" or 8"x10" photos, use 4:3 standard mode.
•In general, use smaller file sizes (MP) for photos you'll share; use larger sizes for photos you'll print
or edit.
Tip: If you're running low on internal storage, adjust settings to save new photos on your SD card.
Fix a problem
If you’re having problems, try these troubleshooting steps.
Adjust other camera settings
Store photos and videos on SD card
To set your camera to save new photos and videos on your SD card:
1. Be sure you inserted an SD card.
2. On the viewfinder, touch .
3. Touch Storage > Memory card.
You can also move existing photos and videos from internal storage to the SD card.
Use location tags
When you take photos or videos, you can embed data about the location where you took them.
On the viewfinder, touch Settings and turn GPS location info on .
You need to turn on location-based services to use this feature.
Turn shutter sound on/off
On the viewfinder, touch Settings and turn Capture sound on or off .
Open camera with Power button
Don’t miss a shot! Open your camera from any screen, even your lock screen. Just press the Power button
twice quickly. Your viewfinder opens, and you’re ready to shoot.
If you don’t want others to access your camera, you can turn this gesture off. But if you use a screen lock,
don’t worry--only your Camera app is accessible. To view existing photos or access other apps, you must
unlock your phone.
To adjust whether the Power button opens the camera:
1. Go to Settings > System > Gestures.
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2. Touch Quickly open camera and turn it on or off .
Delete photos and videos
From the Camera app
1. Touch the photo thumbnail (right of ).
2. Touch .
From the Gallery app
1. From the list of thumbnail photos:
•To select one item, touch & hold it.
•To select multiple items, touch & hold the first one, then touch the others.
2. Touch .
Fix a problem
If you’re having problems, try these troubleshooting steps.
Edit photos and videos
Edit photos
1. Open the photo in the Camera or Gallery apps.
2. Touch the photo, then:
•To apply automatic enhancements, touch . Touch & hold the screen to compare to the original, then
touch Replace to save changes or Cancel to discard them.
•To edit it, touch , then touch a filter to apply it, touch to crop, or to rotate. Touch Save
copy to save changes or to discard them.
Trim videos
1. Open the Gallery app.
2. Touch the thumbnail to open the video.
3. Touch it to pause play.
4. Use the sliders to specify the frames you want to trim.
5. Touch Save copy.
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Find photos and videos
Photos/videos you took
To browse for photos or videos:
1. Open the Gallery app.
2. Touch Photos or Folders.
3. Touch a thumbnail to open the photo or video.
Photos/videos from text messages
To find photos you've saved from text messages:
1. Open the Gallery app.
2. Touch Folders.
3. Touch the name of your messaging app. (Swipe left if needed.)
Photos/videos from WhatsApp, Instagram, other apps
1. Open the Gallery app.
2. Touch Folders.
3. Touch the name of your messaging app. (Swipe left if needed.)
Missing photos/videos
If you’re having trouble finding photos or videos, read Google's support information.
Storage location
Photos and videos you’ve taken are stored on your phone (internal storage) or on your SD card, depending
on your setting.
For either internal storage or the SD card, look in these folders.
Folder Type of photo/video
DCIM Taken with Camera app
Pictures/PhotosEditor Your edited photos. Also check DCIM for edited photos.
Pictures/Screenshots Screenshots
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Pictures/[app] Saved from messages or photo sharing apps
Share photos and videos
You can wirelessly share one, multiple, or all items from any Gallery view, sending them as email or message
attachments, uploading to the cloud, or using device-to-device connections like Bluetooth.
In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection. You can
also move photos from internal memory to SD card.
To share wirelessly:
1. Open the Gallery app.
2. Navigate to the thumbnail of the item you want to share.
3. Select the item to share:
•To select one item, touch & hold its thumbnail.
•To select multiple items, touch & hold the first thumbnail, then touch the others to select them.
Tip: To clear all selections, touch at the top of the screen next to the number selected.
4. Touch and select the way you want to share.
About wireless sharing
What you can share
You can share your photos and videos, contacts, screenshots, and downloaded files.
When sharing photos and videos
When deciding how to share your photos or videos, consider these factors:
•Resolution (high versus low) of the photo or video; high resolution uses more data
•Number of photos to share (one photo or a few or an entire vacation album)
•Whether you want to share on the internet or from device-to-device
•Length of availability for sharing
Ways to share
Method Description
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Nearby Share Good for:
•Sharing securely with nearby people who have Android phones
•Sharing a link, a contact, one or a few photos
•Fast, immediate sharing
Things to consider:
•The other phone must be within 1 foot (30 cm).
•No Wi-Fi or cellular data connection required.
Learn more.
Message
(MMS) Good for:
•Sharing one photo or a low-resolution video
•Sharing with a friend or group
•Sharing immediately, as an event is happening
Things to consider:
•You and your recipients must have cellular data plans to receive multimedia text
messages.
•Sending high resolution photos via text message uses more more data.
•Photos and video remain available until the recipient deletes the message.
•High quality videos are too large and cannot be shared in text messages.
Learn how
Email Good for:
•Sharing one or a few photos
•Sharing with a friend or group
Things to consider:
•Some email providers limit attachment sizes. For large files, upload the file to a cloud
storage and email the link instead of the file.
•Email attachments remain available for download until the recipient deletes the email.
Learn how
Cloud Good for:
•Sharing high resolution photos, multiple photos, entire albums, and videos
•Controlling sharing via links
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•Controlling how long you share something (You can easily delete it or turn off sharing
privileges.)
Things to consider:
•Many cloud services offer free storage with a basic account.
•Cloud storage services are fairly secure, but not completely free from security
breaches, so upload wisely.
•Upload over Wi-Fi to prevent cellular data charges.
Learn how
Social app Good for:
•Sharing publicly, with large groups of friends, followers, and subscribers
•Sharing one photo at a time, or many photos, albums, or videos
•Controlling how long you share something (You can easily delete it or turn off
sharing.)
Things to consider:
•Understand social network privacy and sharing policies before you post.
•Review updates to social network privacy and sharing policies often.
•Requires a Wi-Fi or cellular data connection.
Bluetooth Good for:
•Sharing from phone-to-phone or other connected device
•Fast sharing
Things to consider:
•Your phone must be paired and connected with another device.
Upload photos and videos
You can back up your photos and videos to the cloud by installing the Google Photos app.
1. Open the Gallery app.
2. Touch > Settings > Google Photos.
3. Install the app.
4. Follow onscreen instructions to back up and sync your photos.
Tip: Back up over Wi-Fi to prevent cellular data charges.
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Listen to radio
Listen to FM stations
Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use
your mobile data.
1. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for
stations. Even when you listen through your phone's speaker, Bluetooth wireless speakers, or wireless
headphones, you still need the wired headphones as your antenna.
2. Open the FM Radio app.
3. Do any of the following:
•To view all stations and listen to any, use the tab.
•To listen to your favorite stations, use the tab.
•To seek stations throughout the radio dial, touch the tab, then touch or . Tune to specific
frequencies by dragging the tuner to the appropriate number.
•To change between headphones or speakers, touch or .
•If you're listening to the radio while using another app, use the mini player in notifications to seek
stations or turn the radio off.
•To turn the radio off, touch .
Tip: If you're having reception issues, try moving your phone as far from the headphones as possible to
increase the size of the antenna. Or, try moving a short distance, towards a window if you are inside or
away from buildings if you are outside.
Manage your favorite stations
Add a station to your favorites
On the or tabs, touch by the station.
Listen to your favorite stations
Use the tab.
Remove a favorite
On any tab, touch by the station.
Save and reload your favorites
If you change regions or manually rescan stations, your favorites will be cleared, too, so save them first.
Then after you rescan, reload your favorites.
To save your favorites, touch > Save favorites.
To reload your saved favorites, touch > Load favorites.
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Record current station
1. On the tab, touch to start recording.
2. To stop recording, touch .
3. If desired, edit the recording's name.
4. Touch DONE.
To listen to a recording, touch > Recordings > .
To delete or rename a recording, beside it, touch .
To delete all recordings, at the top of the screen, touch > Delete all.
To change storage location for recordings, touch > Settings > Storage location.
Set sleep timer for radio
1. Touch > Sleep Timer.
2. Select a duration of time to listen.
3. Touch .
After the specified time, the radio automatically turns off.
To turn off the timer before the duration has passed, touch .
Listen to music
Get music
Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have
an internet connection.
Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files.
To get music, do any of the following:
•Purchase it in a music app. Then stream it or download it using that app.
•Transfer it over USB or Bluetooth from your computer to your phone’s Music folder.
•Upload it from your computer to the cloud and listen on any internet-connected device.
Transfer music files
About transferring music
You can transfer purchased music files stored on your devices between devices you own.
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Music apps that share music files from cloud storage typically share links to access stored files instead of
transferring music files between devices. To transfer music files, the music must be stored on the device.
Send files over Bluetooth
To send music files stored on your phone:
1. Pair your phone with the device receiving the music.
2. On your phone, open the Files app and touch Browse > Audio.
3. Touch & hold the file.
4. Touch and select Bluetooth.
5. Touch the name of the paired device.
During file transfer, you’ll see in the status bar. To check the status, see the notification.
Receive files over Bluetooth
1. Pair your phone with the device sending the music.
2. On the device sending the music, start the file transfer, following device’s instructions.
3. When you receive the Bluetooth notification on your phone, swipe down and touch it, then touch
Accept.
During file transfer, you’ll see in the status bar. To check the status, open the notification.
The files are saved in Music/Bluetooth, where music apps will find them. You’re ready to listen!
Tip: To see Bluetooth files you received, go to Settings > Connected devices > Connection preferences
> Files received via Bluetooth.
Transfer music from your computer
To move your music from your computer to your phone, connect them with a USB cable and copy the files to
your phone’s Music folder.
Connect a MIDI device
To connect a MIDI device:
1. Make sure you have:
•A USB cable that's capable of data transfer and isn't for charging only.
•A USB OTG adapter cable, if needed.
2. Turn the phone and MIDI device on.
3. Connect them with the USB cable (and adapter if needed).
4. Unlock the phone.
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5. Change the USB connection type to allow MIDI connection:
a. Swipe down from the top of your home screen and touch the Charging this device via USB
notification.
b. Touch MIDI.
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Charge phone
How to charge phone
Your phone is like a small computer, giving you tons of information and apps. Depending on what you use,
that can take a lot of power. Plan on charging the phone each night so it's ready for the next day.
1. Connect your phone to the charger that came with your phone.
Other chargers, including laptops, can charge more slowly.
2. Insert the plug into an electrical outlet.
When the phone is off and charging, you’ll see the outline of a battery and a percentage. If the battery
is completely discharged, this will not appear until the phone has received the minimum voltage
required to boot.
When the phone is on and charging, you’ll see in the status bar.
Tips for charging phone
•You can use your phone while charging. To charge faster, don't use your phone while charging.
•If you can't turn the phone on while it's charging, wait until it receives enough voltage before turning it
on.
•When the battery gets low, the phone sends a notification.
•Use Battery Saver mode when the battery is low.
•You can turn off charging sounds.
Extend battery life
Choose settings that use less battery
To get the most life from your battery:
•Connections: Turn off Bluetooth and GPS when you're not using them.
•Wi‑Fi: Turn on Wi‑Fi when the phone is in a location with Wi‑Fi coverage.
•Screen: Turn down screen brightness, change to Dark theme, and set a shorter screen timeout.
•Sync: If you don't need it, turn off automatic syncing for all accounts. This means you won't receive
notifications when updates occur and you'll need to manually sync to get new emails.
Temporarily conserve battery power
Use Battery Saver mode to keep going on a low battery.
Also, avoid these battery-intensive activities until you can charge:
•Recording or watching videos
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•Listening to music
•Taking pictures
•Using Live (animated) wallpaper
See what’s using your battery
To see if a specific app or service is draining your battery:
1. Go to Settings > Battery > > Battery usage.
2. Touch > Show full device usage.
3. Swipe up to view the list of apps and features using power since the last full charge.
4. Touch the app or feature using a lot of power.
5. Under Manage battery usage, touch options for reducing the power usage.
Keep adaptive battery on
When you keep adaptive battery on, infrequently used apps will run less when you're not using them. Your
phone will learn how you use apps over time and adjust for best battery life.
1. Go to Settings > Battery > Adaptive Battery.
2. Turn Use Adaptive Battery on .
Use battery saving modes
When Battery Saver is on
Battery Saver helps you keep going on a low battery until the next charge.
To save power, your phone will:
•Switch your background to Dark theme
•Wait until you look at an app to refresh its content, like email or news
•Stop using Location services when your screen is off
•Stop apps from doing things in the background
When the phone is in Battery Saver mode, you'll see in the status bar.
Turn Battery Saver on or off
Turn it on/off yourself
Open quick settings and touch .
Have it turn on automatically
To turn on when your battery is below a specified level:
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1. Open quick settings, then touch & hold .
2. Touch Battery Saver > Set a schedule > Based on percentage.
3. Move the slider to adjust the percentage when Battery Saver switches on.
Tip: Battery Saver turns off while your phone is charging. It turns back on when you unplug the phone.
Let it turn off when your phone is charged
To turn off automatically when your battery reaches 90%:
1. Open quick settings, then touch & hold .
2. Touch Battery Saver.
3. Make sure Turn off when charged is on .
Save more power with Ultra saving mode
For maximum battery savings, turn on Ultra saving mode.
Ultra saving mode limits you to six or fewer apps, which you select. It also restricts quick settings to basic
functions, including Wi-Fi, Bluetooth, Data, and Location.
To turn it on:
1. Open quick settings, then touch & hold .
2. Turn Ultra saving mode on .
3. Touch OK.
4. To add or remove apps:
•To add, touch .
•To remove, touch , then touch on the app to remove. Touch when done.
To turn off Ultra saving mode, touch > OK.
Show battery percentage in status bar
To show the percentage of battery power remaining in the status bar:
1. Go to Settings > Battery.
Or, open quick settings, then touch & hold .
2. Turn Battery percentage on .
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About storage options
Phone internal storage
You can store photos, videos, music, and applications on your phone. Files you downloaded from the
internet and attachments you save from email or text messages are stored there, too.
You can free up space when needed.
SD card storage
You can insert an SD card in your phone and use it as one of two formats: portable storage or internal
storage. Be sure to buy the right type of card, depending on how you're going to format it.
Benefits include:
•Immediate access to your files
•No cellular data or internet connection required to access files
•More control over privacy
Cloud storage
Clouds are great for storing files, like photos, videos, and music, you want to share and access from other
devices.
Benefits include:
•Access your files from any device with an internet connection
•File synchronization - no need to keep track of multiple versions in multiple storage locations
•Backups of photos and videos available if phone is lost or damaged
Cloud storage providers typically offer free storage that can be expanded with a paid subscription once you
reach the free-storage limit. Or you can manage your free storage by removing files you no longer need to
make space for new ones.
Apps like Drive and Gallery let you easily back up media to cloud storage.
Manage phone storage
Free up space by scanning
To scan your phone for old and unused items to remove, like downloads and unused apps:
1. Open the Files app.
2. Touch Clean.
You’ll see suggestions for categories of items to check and free up space.
3. Touch the suggestions and follow onscreen instructions to uninstall, move, or delete items.
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If you don't see suggestions to free up space, check that suggestions are on:
1. Open the Files app.
2. Touch > Settings.
3. Touch Notifications and turn on ones you want to receive.
Free up space manually
To free up space:
1. Open the Files app.
2. Touch Browse.
3. Touch a category (apps, images, videos, etc.) to view that type of item.
4. Do any of the following:
•To uninstall apps, touch the app name, then touch Uninstall.
•To clear an app's cache, touch the app's name, then touch Storage > Clear cache.
•To clear your data for an app, touch the app's name, then touch Storage > Clear storage.
•To delete media or other files, touch & hold to select one or more items, then touch .
Manage SD card
Move photos, videos, music to SD card
To free up internal storage on your phone:
1. Be sure you've inserted and set up your SD card.
2. Open the Files app and touch Clean.
Or, go to Settings > Storage > Internal shared storage > FREE UP SPACE.
3. If there are media files to move, touch the option to free up space.
4. Select items to move.
5. Touch Move to SD card > Move.
Tip: You can set the camera to store all new photos and videos on the SD card.
Move apps to SD card
To move apps to your SD card:
1. Make sure it is formatted as internal storage.
2. Go to Settings > Apps & notifications and touch the app to move.
3. Touch Storage.
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4. Touch CHANGE. If you don’t see this option, the developer does not allow the app to be stored on an SD
card.
5. Select your SD card, then touch Move.
Move apps from SD card to phone
When you install an SD card as internal storage, it is part of your phone. If you want to change the SD card
to portable storage or remove it from the phone to reformat and use in another device, first move the apps
from SD card storage to your phone's internal storage:
1. Go to Settings > Storage.
2. Select your SD card.
3. Touch Apps and select an app.
4. Touch CHANGE > Internal shared storage > Move.
Eject SD card
Internal storage
1. Move apps from the card back to phone internal storage before you eject the card. If you remove the
card without moving the apps:
•You will lose access to the apps/games on card and will need to reinstall them.
•Your apps and phone's performance will degrade.
2. Go to Settings > Storage.
3. Touch the SD card name.
4. Touch > Eject.
5. Remove the card from the phone.
Portable storage
To eject the card, drag the SD card notification down, and touch Eject.
If you don't see the notification:
1. Go to Settings > Storage.
2. Next to your SD card name, touch .
It's now safe to remove the card from the phone.
To insert the card into another device (computer, projector, etc.) that uses different card dimensions, you
may need the adapter that came with your card. See device manufacturer's instructions for the type of
adapter required and insertion instructions.
Erase SD card
1. Go to Settings > Storage.
2. Select your SD card.
3. Touch > Storage settings > Format.
4. Follow onscreen instructions to format the card.
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Format SD card
You'll need to choose one of two formats for your SD card:
•Use as portable storage if you want to move the card to other devices to access your media.
•Use as internal storage if you need more device storage to install large apps and games and plan to use
the card only in your phone.
Portable storage Internal storage
Store media (photos, videos, music) yes yes
Store apps no yes
Content encrypted no yes
Read card in other devices yes no
To format the inserted card:
1. Go to Settings > Storage.
2. Touch the SD card's name.
3. Touch > Storage settings.
4. Touch Format as internal or Format as portable.
If you don't see Format as internal, then your phone only supports SD cards formatted as portable
storage.
If you formatted as portable storage, be sure to update settings in media apps (like camera, music, and
podcast apps), so they use the card to store content you create or download.
Find downloaded files
You can download files and store them on your phone, including:
•Photos, videos, and documents you save from emails or texts
•Books, movies, or other content that you buy from Play Store and save for offline viewing
•Other files or images you download from the web
When the file has finished downloading, you'll see in the status bar. Touch the notification to open the
file in the appropriate app.
To view, edit, or delete downloads:
1. Open the Files app.
2. Touch Browse > Downloads.
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3. Do any of the following:
•To open or play a file, touch it.
•To sort files by name, date modified, or size, touch the label to sort by it.
•To share a file, touch & hold it, then touch .
•To delete a file, touch & hold it, then touch .
Tip: To access downloads from a computer, connect your phone with a USB cable. Then open the
phone's internal storage, and look for files in the Downloads folder.
Recover recently deleted files
You can try to recover recently deleted photos, videos, or texts. But do so as soon as possible. The more you
use the phone, the more likely the file will be overwritten with new data.
1. Search for “file recovery” in Play Store and install one of the apps.
2. Use the app to scan your phone.
3. If you can't recover recently deleted items, try connecting your phone to your computer with a USB
cable and using a desktop program for file recovery.
Tip: Back up your photos to the cloud so you won't lose them if you delete them from your phone.
Upload music to cloud
You can store songs from your library in the cloud, for free, with Google YT Music (not available in all
countries). Then you can instantly listen to your tunes wherever you are.
You can upload music from your:
•iTunes library
•Windows Media Player library
•My Music folder, or any folder on your computer
To upload your music:
1. On your computer, visit music.youtube.com
2. Click on your profile picture > Upload music.
To learn more, read Google's help.
After you’ve uploaded your music, you can listen to it:
•On your computer by visiting music.youtube.com
•On your phone with the YT Music app
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Scan documents and make copies
Scan document to Drive
You can scan important documents with your phone and save them as PDFs on Google Drive.
1. Open the Drive app.
2. Touch > .
3. Align your phone over the document to scan and touch .
4. Touch .
5. Optionally:
•Touch to crop.
•Touch to select image enhancement options.
•Touch to delete, rename, and adjust image and PDF settings.
•Touch to reset the scanner (deletes current unsaved scan).
•Touch to add another page.
6. When you've finished scanning, touch Save.
7. Change the document title and folder on Drive, if desired, then touch Save.
In Drive, open the file and touch to share or print the scan.
Tip: You can also use the Camera app to scan information.
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Connect to Wi‑Fi networks
Turn on and connect
Turn Wi‑Fi on
Open quick settings and touch .
Your phone automatically connects to nearby Wi-Fi networks you've connected to before.
When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead.
Search for available networks
1. Open quick settings, then touch & hold .
2. Turn Use Wi-Fi on .
You'll see a list of available networks. If a network needs a password, you'll see .
3. Do one of the following:
•If the network is open (no ), touch its name to connect.
•To type a password from the network owner, touch the network to connect to, then enter the
password. For your home network, get the password from the label on the Wi-Fi router. For a public
network, get the password from the business or organization.
•To connect using a QR code, next to Add network, touch and scan the code.
•If the network is hidden, you need to set it up before it will appear in the list of available networks.
Change, share, remove networks
Change
1. Open quick settings, then touch & hold .
2. In the list of nearby networks:
•To connect to a different network, touch its name.
•To change settings for the currently connected network, touch > .
•To change settings for a saved network, touch & hold its name, then touch Modify.
Share
You can share connection information with a friend so they can connect to the same network.
1. Open quick settings, then touch & hold .
2. Touch the network you’re connected to, then touch .
3. Show the person the code to scan or the Wi-Fi password to type.
Remove
If you don't want to automatically connect to a saved Wi-Fi network, you can forget that network.
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1. Open quick settings, then touch & hold .
2. If the network appears in your list of nearby networks, touch & hold its name, then touch Forget.
3. To review all of your saved networks, touch Saved networks. For each network you want to remove,
touch its name, then touch Forget.
Turn Wi-Fi off
To extend the life of your battery between charges, turn off Wi‑Fi when you're not in a location with access
to Wi‑Fi.
Open quick settings and touch to turn it off.
Advanced: Disable Wi-Fi scanning
1. Go to Settings > Location.
2. Touch Wi‑Fi and Bluetooth scanning.
3. Turn Wi-Fi scanning off .
If you turn this off, apps that use your location won't work as well.
Advanced: Connect to hidden networks
1. Go to Settings > Network & internet > Wi‑Fi > Add network.
2. Enter the SSID (network name), security type, check Show password and enter the password.
3. Touch Advanced options, and change Hidden network to Yes.
4. Touch Save.
The hidden network is now visible in the list of available networks, and if you weren’t connected to Wi-Fi
previously, you’re now connected.
5. If you were connected to Wi-Fi when you added the hidden network, in the list of available networks,
touch the name of the saved network, then touch Connect.
Use Airplane mode
Airplane mode turns off all wireless connections, preventing your phone from transmitting signals that
could interfere with airplane communications.
Open quick settings and touch to turn airplane mode on. This disables all wireless connections (Wi‑Fi,
voice and data for calls and text messages, Bluetooth). If permitted by your airline, you can then turn Wi‑Fi
and/or Bluetooth back on during the flight. Other wireless connections remain off.
Control data usage
Turn mobile data off/on
To toggle it on/off, swipe the status bar down and touch .
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When you turn off data usage over your cellular network, you can still use data by connecting to a Wi-Fi
network.
Cellular data must be ON if you want to:
•Receive or send multi-media messages
•Share your phone’s internet connection with other devices
Set data warning and limit
Sometimes it's easy to exceed your data plan limit without realizing it. To avoid surprises, set a usage
warning that notifies you when you’re close to your limit, and set a usage limit that turns off cellular data
when the limit is reached.
1. Go to Settings > Network & internet > Mobile network.
Or, in quick settings, touch & hold .
2. If you're using two SIMs, touch the SIM name.
3. Touch Data warning & limit.
4. To set a warning, turn Set data warning on , then touch Data warning and enter the amount of
data.
5. To set a usage limit, turn Set data limit on , then touch Data limit and enter the amount of data.
Restrict background data
About background data
Even when you’re not actively using them, most apps use data in the background to sync information and
deliver notifications.
To conserve data when you’re running low, you can use Data Saver to turn off background data for all apps.
Or, to restrict background data used by an app indefinitely, you can turn off background data specifically for
that app.
Notifications only when you open the app
When you turn off background data for an app, it won't sync until you open it, so you will receive NO
notifications until you open the app and it syncs.
Restrict for all apps when you’re low
1. Go to Settings > Network & internet > Data Saver.
Or go to Settings > Network & internet > Advanced > Data Saver.
2. Turn Use Data Saver on .
You'll see in your status bar and all apps are prevented from using background data.
Tip: The first time you turn Data Saver on, is added to quick settings. After that, just swipe the
status bar down and touch to turn Data Saver off/on.
3. To allow certain apps to continue using background data, touch Unrestricted data, then next to the
app name, slide the switch on .
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Restrict for specific apps indefinitely
1. Go to Settings > Network & internet > Mobile network.
Or, in quick settings, touch & hold .
2. If you're using two SIMs, touch the SIM name.
3. Touch App data usage.
4. Touch an app, then turn Background data off .
Tip: You can also restrict background data for Wi-Fi networks.
Dual SIMs
If your phone has two SIMs, cellular data is active on only one SIM at a time. You can control which SIM is
used.
Share your internet connection
About hotspots and tethering
Want to use the internet on a laptop computer or tablet but don't have a connection? You can share your
phone's cellular data connection with multiple devices by turning your phone into a Wi‑Fi hotspot. You can
also share your internet connection with a single device using USB tethering or Bluetooth tethering.
Note: Your cellular plan must support data sharing. If you don’t know, contact your carrier.
Set up Wi‑Fi hotspot
1. Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to
share.
2. Go to Settings > Network & internet > Hotspot & tethering.
3. Touch Wi-Fi hotspot and do any:
•To make it easier to identify your hotspot when connecting to it, change the network name for your
hotspot.
•To prevent others from seeing your phone's network name, turn Hidden SSID on .
•To see the current password, touch Hotspot password.
•If the hotspot signal is experiencing interference, touch Advanced and change the broadcast
channel/band to 5GHz. If the hotspot signal seems weak, change it to 2GHz. (This feature is not
available in all countries.)
Connect devices to hotspot
1. Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to
share.
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2. Go to Settings > Network & internet > Hotspot & tethering.
3. Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge. Using the hotspot really
drains the battery!
When your hotspot is active, you'll see in the status bar.
4. Set up the connection.
To connect Do this
A phone a. On your phone, next to the hotspot's name, touch and unlock if prompted.
b. Use the other phone's camera to scan the QR code that provides the password.
Other device a. Open the device’s Wi-Fi settings.
b. Select your phone’s hotspot.
c. Enter the hotspot password. Learn how to find the hotspot's password.
Tip:
The first time you turn the hotspot on, is added to quick settings. After that, just swipe the status bar
down and touch to turn the hotspot off/on.
Manage hotspot connections
To see the number of devices connected to your hotspot:
•In quick settings, look below .
•Or, go to Settings > Network & internet > Hotspot & tethering and look under Wi-Fi hotspot.
To limit the number of allowed connections:
1. Go to Settings > Network & internet > Hotspot & tethering.
2. Touch Wi-Fi hotspot > Advanced > Max Connections.
3. Select a number.
Control who can connect
You can limit who can connect to your hotspot with its password or QR code:
•Normal Mode: Allow any device to connect.
•White List Mode: Only allow devices to connect if they're on your list.
To switch modes:
1. Go to Settings > Network & internet > Hotspot & tethering.
2. Touch Wi-Fi hotspot > Advanced and turn White List Mode on or off.
To add a device to your whitelist:
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1. Go to Settings > Network & internet > Hotspot & tethering.
2. Touch Wi-Fi hotspot.
3. Add devices:
•If the device is already connected, touch it and touch ADD WHITELIST.
•Otherwise, touch + Manually Add WhiteList Device, type a name and the device's MAC address,
then touch ADD WHITELIST.
The added device will appear in your list.
To remove a device from the list, touch it, then touch Remove.
Block a connected device
1. Go to Settings > Network & internet > Hotspot & tethering.
2. Touch Wi-Fi hotspot.
3. Touch the connected device, then touch BLOCK.
The device is disconnected from the hotspot and will not be able to reconnect.
Disconnect everyone
To disconnect all devices and prevent them from reconnecting:
1. Turn the hotspot off.
2. Change the password.
3. Turn the hotspot back on to continue using it.
View or change hotspot password
1. Go to Settings > Network & internet > Hotspot & tethering.
2. Touch Wi-Fi hotspot.
3. Touch Advanced > Hotspot password to see the current password.
4. To change the password, type over the current password.
Note: Although you can turn off passwords for your hotspot, keeping a password prevents unauthorized
usage of your cellular data.
USB tethering
To connect a device to the internet using your phone's cellular data and a USB cable:
1. Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to
share.
2. Connect your phone to your computer with a USB cable.
3. On your phone, go to Settings.
4. Touch Network & internet > Hotspot & tethering.
5. Turn on USB tethering to start the connection.
You'll see in your notifications.
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To stop the connection, touch the notification and turn off USB tethering, then disconnect your phone and
computer.
Bluetooth tethering
To connect a device to the internet using your phone's cellular data and a Bluetooth connection:
1. Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to
share.
2. Turn on Bluetooth on your phone and pair with the other device.
3. Set up the other device to get its network connection via Bluetooth.
4. On your phone, go to Settings.
5. Touch Network & internet > Hotspot & tethering.
6. Turn on Bluetooth tethering to start the connection.
You'll see in your notifications.
To stop the connection, touch the notification and turn off Bluetooth tethering.
Connect to VPNs
A virtual private network (VPN) lets you access files on a secure network like an office network with a
firewall. Contact your network administrator for VPN settings and any additional apps or requirements.
To set up a VPN connection:
1. Go to Settings > Network & internet.
2. Touch Advanced > VPN. If prompted, set a screen lock PIN or password.
3. Touch .
4. Choose the type of VPN and enter settings from the network administrator.
5. To always remain connected to the VPN, check Always-on VPN.
6. Touch SAVE.
The network is stored in the VPN list so you can select it when you need to connect.
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Connect with Bluetooth
Turn Bluetooth on/off
Bluetooth uses more of your battery, so turn it off when not in use.
1. Open quick settings.
2. Touch the icon to switch on/off:
is on.
is off.
Pair with Bluetooth device
To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this
once for each device.
1. Set the device you want to pair (accessory, computer, other phone, etc.) to Bluetooth discovery mode so
that your phone can find it. See the device manufacturer’s instructions.
2. On your phone, go to Settings > Connected devices.
3. Touch .
As the phone searches for available devices, you'll see .
4. Touch an available device to connect.
5. Do any of the following:
•If a pairing code appears on your phone and Bluetooth device, make sure the codes match. (If they
don't, touch Cancel, verify the name of the device you want to pair with, and try again.)
•If your device shows a passkey (like 0000 or 1234), enter it on your phone. If you don't see a place to
enter it, swipe down from the top of your screen and touch the Bluetooth notification.
•If your device doesn't show a passkey and you must enter one for the device to pair, see the device
manufacturers' instructions.
6. Touch Pair on your phone AND touch the pairing prompt on the other device. If you don't confirm on
both devices, pairing will fail.
7. Set sharing options if you'll want to share contacts, phone audio, media audio, or internet access.
Tip: If you use a screen lock, you can define a paired Bluetooth device as a trusted device, keeping your
phone unlocked while connected to it. When you disconnect or move out of range, your phone locks
again. Go to Settings > Security > Smart Lock > Trusted devices.
Can't pair? Try these troubleshooting steps.
Use paired device
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Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when
you're not connected to a device.
After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to:
•Make or receive calls with a headset
•Make or receive calls and play music over your car's audio system
•Transfer music
•Share photos
•Share contacts
•Share your phone's internet connection with your computer
To set sharing options:
1. Go to Settings > Connected devices.
2. Do one of the following:
•For a currently connected device, touch the device name.
•For a previously paired device, next to the device name touch .
3. Turn sharing options on or off.
4. On the paired device or in the device’s app, look for Bluetooth settings to review and adjust. For more
information, see the paired device manufacturer’s instructions.
Reconnect with Bluetooth device
1. Open quick settings and touch to turn it on.
2. Turn on the Bluetooth device.
Turn off Bluetooth scanning
When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To
prevent this, turn off Bluetooth scanning.
To turn off scanning:
1. Go to Settings > Location.
2. Touch Wi‑Fi and Bluetooth scanning.
3. Turn Bluetooth scanning off .
If you turn this off, apps that use your location won't work as well.
Change phone's name
Your phone name identifies your phone in a Bluetooth network. You can change the name.
1. Go to Settings > Connected devices.
2. Touch > Device name.
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Connect with Wi-Fi Direct
If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a
wireless router or cable.
When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled.
To connect to a Wi-Fi Direct device:
1. On the device you want to connect, set up Wi-Fi Direct. For instructions, see that product's user guide.
2. On your phone, go to Settings > Network & internet > Wi‑Fi > Wi-Fi preferences.
3. Touch Advanced > Wi-Fi Direct.
You'll see a list of Wi-Fi Direct devices that are within range and compatible.
4. Touch the device’s name to connect.
Cast screen or media to TV
Mirror with Chromecast
To mirror your screen on a TV, showing all apps and screens you use on your phone, you must:
•Use a TV with Chromecast built-in.
•Or, plug a Chromecast into your TV’s HDMI port. (Learn how.)
To start casting:
1. Make sure your phone and Chromecast or TV with Chromecast are connected to the same Wi-Fi
network.
2. Go to Settings > Connected devices > Connection preferences > Cast.
Or, from quick settings, touch .
3. Touch the name of the Chromecast or TV to connect.
To stop:
•On the casting notification, touch > Disconnect.
•Or, from quick settings, touch > Disconnect.
Cast an app
You can cast an app if you:
•Have a smart TV that supports mobile apps for viewing or playing media from your phone. See your TV
user guide for instructions to connect your phone.
•Have Chromecast or a TV with Chromecast built-in.
Miracast is not supported.
To cast an app:
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1. Make sure your phone and smart TV or Chromecast are connected to the same Wi-Fi network.
2. In a cast-compatible app (like YouTube), touch .
If you don't see or don't see your TV listed in the casting options, try these troubleshooting steps.
While casting:
•You’ll see in the status bar.
•You can still make and receive calls and use your phone’s other features.
To stop casting:
•In the app that's casting, touch and touch the option to disconnect.
•From the notification, touch .
Cast personal media with Wi-Fi Direct
If your TV supports Wi-Fi Direct, set up a connection between your phone and TV so that you can view or
play media from your phone.
For information about using Wi-Fi Direct after you've connected, see the user guide that came with your TV.
Fix a problem
After each step, see if your issue is fixed.
Check the basics
1. If you’re using a VPN, turn off the VPN and try again.
2. Make sure your phone and Chromecast or smart TV are connected to the same Wi-Fi network.
3. Move your phone to within 15 feet of your Chromecast or smart TV.
4. If you're using Chromecast or a TV with Chromecast built-in, check for updates to the Home app.
Phone can't find smart TV
First, check the basics. Then:
1. On the TV, open the app and start a video. Then on your phone, open the app and try casting to the TV
again.
2. Link the app on your phone to the app on the TV:
a. On your phone, open the app, open its settings, and look for options to watch on TV. (For example,
YouTube > > Settings > Watch on TV > Link with TV code.)
b. Follow the app’s onscreen instructions to complete setup.
3. Reboot your Wi-Fi router.
4. Check your TV for firmware and app updates. See the TV manufacturer’s support website for
information.
5. Check your TV manufacturer’s support website to make sure the app is still supported on your TV
model.
Check for app help
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If you’re having issues casting with one of these apps, check their help center for troubleshooting
information:
•Netflix
•Amazon Prime Video
•YouTube
•Google TV
Share files and links with nearby Android phones
Share content easily and securely. You can share things like photos or videos, contacts, documents, and
links. Send them to another Android phone near you without using an internet connection.
Turn sharing on/off
To turn it on:
1. On your phone, make sure Bluetooth and Location are turned on.
2. Open quick settings and touch .
Or, go to Settings > Connected devices > Connection preferences > Nearby Share.
3. Touch Turn on or turn it on .
To turn it off, open quick settings, touch , then touch and turn Nearby Share off .
Tip: You can change your phone’s name to something less identifiable before sharing or receiving. Go to
Settings > Connected devices > Connection preferences > Nearby Share > Device name and edit the
name.
Share content with someone
1. Open the content to share.
2. Touch or touch > Share, then select Nearby Share.
Your phone will look for nearby devices.
3. Hold your phone and the other phone close to each other.
4. When you see the other phone in your list of nearby devices, touch its name to send the item.
The other person can accept or reject the transfer.
Get content from someone
1. When someone shares content with you, you’ll get a notification:
•If needed, touch the notification to make your phone visible.
•If you're prompted to turn on Nearby Share, Bluetooth, or Location, touch Turn on.
2. To get the content, touch Accept.
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Choose who can see you for sharing
No one can share with you when your screen is locked.
To adjust who can share with you when your screen is unlocked:
1. Open quick settings and touch .
Or, go to Settings > Connected devices > Connection preferences > Nearby Share.
2. Touch Device visibility and choose who can see your phone for sharing:
•All contacts: Your phone is visible to your contacts who are nearby while your screen is on and
unlocked.
•Some Contacts: Your phone is visible to nearby contacts you choose while your screen is on and
unlocked.
•Hidden: Your phone is only visible when Nearby Share is open.
If a contact isn't available when you've selected All contacts or Some Contacts, you'll need to add an
email address associated with their Google account to your contacts.
Fix a problem
If you're having problems sharing content with someone, try these steps:
1. On both phones, check that Bluetooth is on.
2. On both phones, check that Location is on.
3. Bring the devices close together, within 1 foot (30 cm) of each other.
4. Turn airplane mode on and then off.
5. Turn your phone off and then on again.
6. Wait until no one else is sharing content with the other phone.
Transfer files between phone and computer (USB)
About USB transfers
You can transfer music, photos, and other files between your phone's storage and computer (in either
direction). Use a USB cable that's capable of data transfer and isn't for charging only.
When you connect the phone and computer with the USB cable, the phone’s USB connection type is set to
charging mode, which charges your battery but prevents your computer from seeing files on your phone.
Before transferring files, change the USB connection type to allow transfer of:
•Any type of file
•Only photos and videos
Connect phone to transfer files
1. With the phone and computer turned on, connect the phone and computer with a USB cable.
2. Unlock the phone.
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3. Change the USB connection type to allow file transfers:
a. Swipe down from the top of your home screen and touch the Charging this device via USB
notification.
b. To transfer any type of file, touch Media device (MTP).
Or, to transfer only photos and videos, touch Camera (PTP).
Transfer files
On a Windows computer:
1. Ensure the phone is properly connected to the computer using the steps above.
If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any
files on your phone.
2. On your computer, open File Explorer, click the name of your phone, and navigate to its internal storage
or SD card.
3. If you selected Camera (PTP) when you connected the phone, in File Explorer choose whether to import
pictures and videos automatically or manually.
4. Open a second File Explorer window to see your computer folders.
5. Navigate to the folders or files to transfer, then drag and drop them to and from the open phone
storage and computer folders.
On a Mac:
1. Ensure the phone is properly connected to the computer using the steps above.
If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any
files on your phone.
2. On your computer, download the Android File Transfer application from www.android.com/filetransfer
and follow the onscreen instructions.
Location of files
Files are stored in these folders on your phone:
•DCIM: (Digital Camera Images) Photos and videos taken with the Camera app
•Pictures: Photos you edited and photos from apps other than Camera
•Download: Files downloaded from the internet
•Music: Files for apps that play music
•Ringtones: Sound files for ringtones
•Notifications: Sound files for notifications
•Alarms: Sound files for alarms
Fix a problem
If you’re having problems, try these troubleshooting steps.
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Print from your phone
Set up: Wi-Fi or Wi-Fi Direct
To connect your printer and phone:
1. Before you begin:
•If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to
the same network.
•If your printer supports Wi-Fi Direct, set up a direct connection between the phone and printer.
2. Go to Settings > Connected devices > Connection preferences > Printing.
3. Touch Default Print Service to automatically find your printer.
Once your printer is found, it is ready to print.
If your printer isn't found in Default Print Service:
1. Touch Add service.
2. In Play Store, search for “[printer brand] print service” and install the app for the printer's service
plugin.
3. Once installed, return to Settings > Connected devices > Connection preferences > Printing and
touch the print service plugin name to automatically find your printer.
4. If your printer isn't found automatically, touch > Add printer > .
5. Enter the printer's name and IP address (found in your printer settings on connected computer).
Print
1. Open the item to print, such as:
•A photo in Gallery
•An email
•A document in Drive
•A web page in Chrome.
2. Touch or > Print. (If you're using Chrome, > Share > Print.)
3. Select printer options if needed.
4. Touch .
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Change app settings
Set or change default apps
If you have multiple apps that do the same thing, you can pick which app to use by default.
Pick when asked
Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to
open a PDF file.
To set a default when asked:
1. Touch the app to use.
2. Pick how often you want to use that app for this action: Always or Just once.
If you select Always, you won’t be asked which app to use anymore. To have your phone ask you again, you
can clear the default:
1. Go to Settings > Apps & notifications.
2. Touch Default apps > Opening links.
Or, touch Advanced > Default apps > Opening links.
3. Touch the app you selected as default.
4. Touch Open supported links and select Ask every time.
Pick any time
You can change some default apps (such as browser or messaging) at any time:
1. Go to Settings > Apps & notifications.
2. Touch Default apps.
Or, touch Advanced > Default apps.
3. Touch the default to change.
4. Touch the app to use.
Adjust app permissions
The first time you use an app, and sometimes when you install or update it, you are asked to grant the app
permission to access certain data and phone features. You can adjust these permissions any time.
To adjust permissions by feature:
1. Go to Settings > Privacy.
Or, Settings > Apps & notifications > Advanced.
2. Touch Permission manager.
3. Touch a feature to see which apps have permission to use it.
4. Turn that permission on or off for each app as needed.
You can also adjust permissions by app, for all features.
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Adjust special app access
In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings:
•Usage access: Control which apps have access to data about your app usage (what other apps you're
using and how often, your carrier, language settings, and other details).
•Unrestricted data: Allow certain apps to use background data even when Data Saver is on. Learn more.
You can also control whether apps have access to features such as Battery optimization, and Do Not Disturb.
In general, you shouldn’t need to adjust these.
Choose how apps notify you
Turn notification light on/off
You can control whether the notification light blinks when you have unread notifications:
1. Go to Settings > Apps & notifications > Notifications.
2. Touch Advanced, then turn Blink light on or off .
Stop app from sending notifications
When you receive unwanted notifications from an app, touch & hold the notification, then touch Turn off
notifications.
To review all apps and adjust whether they can send notifications:
1. Swipe down to view your notifications.
2. At the bottom of the list, touch Manage.
3. Do one of the following:
•To stop all notifications from an app, turn it off .
•To stop certain notifications from an app, touch the app name, then turn notifications or off
for each category.
•To stop an app from showing notifications as a banner across the top of an unlocked screen, like
those for incoming calls, touch the app name, (if needed, touch the notification type), then turn Pop
on screen off for the category.
Tip: To prevent notifications from all apps during certain times or calendar events, use Do Not Disturb.
Silence an app's notifications
If you want an app's notifications to be less intrusive, you can categorize them:
•Default: You'll hear a sound and feel vibration (if on), get a message on your lock screen, and can see
the app's icon in your status bar.
•Silent: You won't hear a sound or feel a vibration. The notification icon will still show in the status bar,
unless you hide them.
Other settings : Apps & notifications 132
Option 1: On a notification
1. Touch & hold a notification.
2. Touch Silent.
Option 2: In Settings
1. Go to Settings > Apps & notifications > See all # apps, select the app, and touch Notifications.
2. Touch the type of notification to change.
3. Touch Silent.
To hide status bar icons for all silent notifications:
1. Go to Settings > Apps & notifications > Notifications.
2. Touch Advanced.
3. Turn Hide silent notifications in status bar on .
4. Restart the phone to apply the new settings.
You won't see the icon in the status bar for any silent notifications. When you swipe the status bar
down, the icon appears in the pull-down along with the notification.
Tip: In phone Settings, you can only hide status bar icons for all apps. If you want to hide status bar icons
for a single app, open the app and look in its settings. Only some apps let you do this.
Change notification volume
To adjust the volume level of all notifications:
1. Press a Volume button and on the screen touch .
2. Adjust the Ring volume slider.
Change notification sound
To change the sound for all app notifications:
1. Go to Settings > Sound > Advanced > Default notification sound.
2. Do one of the following:
•To change it, choose a new sound.
•To turn notification sounds off, select None.
To change the notification sound for a specific app:
1. Go to Settings > Apps & notifications.
2. Touch See all # apps, select the app, and touch Notifications.
3. Touch the category for checkmarked notifications, then touch Advanced > Sound.
4. Select a unique ringtone, or set it to none.
If an app's notifications are silent but you want to hear them:
1. Touch & hold a notification.
Other settings : Apps & notifications 133
2. Touch Default.
To let an app's notifications be heard when Do Not Disturb is on:
1. Go to Settings > Apps & notifications.
2. Touch See all # apps select the app, and touch Notifications.
3. Touch the category for enabled notifications, then touch Advanced and turn Override Do Not Disturb
on .
Turn notifications on for an app
If an app isn't sending notifications but you want it to:
1. Go to Settings > Apps & notifications > Notifications.
2. Touch See all from last ### days.
3. At the top, touch and select Turned off.
4. Turn notifications on as needed.
Turn on snoozing
If you want to be able to snooze notifications by dragging them left or right, turn on snoozing:
1. Go to Settings > Apps & notifications > Notifications.
2. Touch Advanced.
3. Turn Allow notification snoozing on .
Control lock screen notifications
If you've set a pattern, PIN or password, you can control which type of notifications show on your lock
screen and prevent them from revealing private information.
To adjust notifications for all apps:
1. Go to Settings > Apps & notifications > Notifications.
2. To hide sensitive content on your lock screen, turn Sensitive notifications off .
You’ll get lock screen notifications for an incoming email or chat, but they won’t include message
details.
For finer control, leave this on to allow details, and instead hide sensitive content from specific apps.
3. To change which notifications show on your lock screen (show all, hide notifications from apps you
silenced, or hide all), touch Notifications on lockscreen.
Tip: When you turn on Lockdown, notifications won't show on your lock screen.
Other settings : Apps & notifications 134
Adjust screen brightness
To set your screen's brightness, open quick settings and slide .
Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the
feature is on, you can still fine tune the brightness in quick settings. To turn this feature off:
1. Go to Settings > Display.
2. Turn Adaptive brightness off.
Use Dark theme
Give your eyes and battery a break by changing to a dark background.
When Dark theme is on, the dark background applies to your settings and app screens. Colors don't change
in media, such as videos.
When it's off, if you run low on battery, Battery Saver switches temporarily to the dark background until the
phone has charged.
Turn it on or off
1. Go to Settings > Display.
2. Touch Advanced.
3. Turn Dark theme on or off .
Tip: To add Dark theme to quick settings, open quick settings, touch , then drag the tile where you
want it.
Set a schedule
1. Go to Settings > Display.
2. Touch Schedule, then select one:
•To start and stop at specified times, touch Turns on at custom time and enter times.
•To use from dusk to dawn, touch Turns on from sunset to sunrise.
Adjust screen colors at night
Your phone can automatically filter out blue light and adjust screen colors to warmer tones at night, making
it easier to view and read in dim light. You might even fall asleep more easily.
If you selected a color mode, it will resume outside of night hours.
Set the schedule
1. Go to Settings > Display > Eye comfort.
Other settings : Display 135
2. Touch Schedule, then:
•To start and stop at specified times, touch Turns on at custom time and enter times.
•To filter from dusk to dawn, touch Turns on from sunset to sunrise.
Turn on/off any time
To turn Eye comfort on or off at any time, open quick settings and touch or .
If it's not in quick settings, add it by turning Eye comfort on for the first time. Go to Settings > Display > Eye
comfort > Turn on now.
Adjust filter intensity
When Eye comfort is on, you can adjust the filter intensity:
1. In quick settings, touch & hold .
2. Use the slider to adjust the intensity of the amber filter.
Change screen timeout
Change when your screen turns off
1. Go to Settings > Display > Advanced.
2. Touch Screen timeout and select the time of inactivity before your phone sleeps.
Tip: Set a shorter time to extend battery life.
Stop automatic rotation
Prevent screen from rotating
Open quick settings and turn Auto-rotate off .
In this mode, you can manually rotate the current app. Turn your phone the direction you want, then touch
in the corner.
Allow screen to rotate
To allow rotation for all apps, open quick settings and turn Auto-rotate on .
You can also adjust this in Settings > Display > Advanced > Auto-rotate screen
Other settings : Display 136
Choose color mode
You can change the intensity of color on your screen for a realistic or enhanced look.
1. Go to Settings > Display.
2. Touch Advanced > Colors.
3. Choose one:
•To see the most accurate colors, touch Natural.
•To see accurate colors with more vividness, touch Boosted.
•To see the most vivid colors, touch Saturated.
Tips:
•If colors don't appear as you expect, troubleshoot the issue here.
•If you're color blind, use color correction instead.
Change font and display size
You can make the text or other items on your screen smaller or larger for your comfort and convenience.
1. Go to Settings > Display > Advanced.
2. Do any of the following:
•To adjust the size of text on the screen, touch Font size, then drag the slider to the size you want.
•To adjust the size of icons and other screen elements, touch Display size, then drag the slider to the
size you want.
If you need more help seeing the screen, turn on accessibility features, like magnification to zoom in and
out or a screen reader to hear audio descriptions of what you touch on the screen.
Set lock screen preferences
Limit lock screen notifications
If you've set a pattern, PIN or password, you can control which notifications show on your lock screen.
1. Go to Settings > Display > Advanced > Lock screen.
2. Touch Notifications on lockscreen.
3. Select whether or not to show notifications. If you show notifications but hide sensitive content, then
you'll get notifications for an incoming email or chat, but they won't include message details.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
Other settings : Display 137
1. Go to Settings > Display > Advanced > Lock screen.
2. Touch Add text on lock screen.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as your contact info unless you can access your voicemail from
another device.
Quickly tighten lock screen security
Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone
secure and minimize when you need to enter your PIN, pattern, or password. But sometimes you need to
trade convenience for more security. You can temporarily tighten locks and prevent lock screen
notifications.
To set it up:
1. Go to Settings > Display > Advanced > Lock screen.
2. Turn Show lockdown option on .
To use it:
1. Touch & hold the Power button.
2. Touch Lockdown.
Your fingerprint sensor and automatic unlock settings are disabled and notifications won’t be displayed
on your lock screen.
3. To exit Lockdown, unlock your phone with your PIN, pattern, or password.
Set when screen turns on automatically
To control when the screen turns on automatically:
1. Go to Settings > Display > Advanced > Lock screen.
2. Adjust settings:
•To turn the screen on when you pick up the phone, touch Lift to check phone and turn it on .
•To turn the screen on when a new notification arrives, turn Wake screen for notifications on .
Other settings : Display 138
Use location services
About location information
You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location.
Apps that have your permission can use this information to deliver location-based services, such as the
ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took
them.
Turn location on or off
To control what location information your phone can use:
1. Go to Settings > Location.
2. Turn Use location on or off to give or remove permission to use your location information.
When it's off, your phone can't find your precise location or share it with any apps. However, turning
this off disables many useful features and apps.
Tip: To add a Location tile to quick settings, open quick settings. Touch . Then drag the Location tile
where you want it.
Review apps using your location
To see which apps have recently accessed your location:
1. Go to Settings > Location.
2. Under RECENT LOCATION REQUESTS, review the list of apps that recently received your location.
3. To prevent an app from accessing your location:
a. Touch App access to location.
b. Touch the app name.
c. Select Deny.
Review services using your location
1. Go to Settings > Location > Advanced.
2. Touch a service to open its settings:
•Emergency Location Service: Sends your location to emergency responders when you call or text
an emergency number
•Google Location Accuracy: Improves location accuracy for Maps and Find My Device.
•Google Location History: Clear saved location details and turn location history on or off.
•Google Location Sharing: View who’s sharing your location, change sharing duration, and stop
sharing.
•Carrier Location Access: Improves carrier services and analytics.
Other settings : Location 139
Fix a problem
Problem: Location isn't working
After each step, check to see if the issue is fixed.
1. Turn location off and then on again.
2. Turn airplane mode on, wait 15-20 seconds, then turn it off again.
3. If you're using a case, remove it and check if GPS is working. The case might be obstructing the sensor.
4. Check if Battery Saver is on. To save power, when Battery Saver is on, your phone disables location
services.
5. Turn your phone off and then on again.
6. Check for updates to the Maps app. After updating the app, restart your phone.
7. Clear the cache and data for the Maps app.
8. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
If location works correctly in safe mode, a 3rd party app is probably causing the issue. A lot of apps use
your phone's location. If these apps end up with corrupted files, it can affect your phone’s location too.
Problem: Location isn't accurate
Turn accuracy on:
1. Go to Settings > Location.
2. Touch Advanced > Google Location Accuracy.
3. Turn Improve location accuracy on .
When this setting is on, your phone uses GPS, Wi-Fi, mobile networks, and sensors to get the most
accurate location.
When it's off, your phone uses only GPS to find location, which can be slower and less accurate.
Let your phone scan for nearby Wi-Fi networks or Bluetooth devices:
1. Go to Settings > Location.
2. Touch Wi‑Fi and Bluetooth scanning.
3. Turn Wi-Fi scanning and Bluetooth scanning on .
Other settings : Location 140
About security
Screen lock options
To keep your phone secure, use a screen lock when it goes to sleep:
•Choose a pattern, PIN, or password to unlock.
•Add a Smart Lock to unlock automatically when connected to a trusted device, when you're at a trusted
place (like home or work), or until you set your phone down.
•You can access notifications and quick settings, start a call, and launch the camera from the lock screen.
•You can make emergency calls on a locked phone. A locked phone still rings; you don't need to unlock it
to answer.
•If you forgot your pattern, PIN, or password, follow these steps.
You can customize the lock screen by adding your contact info. You can also control which notifications
appear on your lock screen.
Fingerprint sensor
Quickly and easily verify your identity using the fingerprint sensor on your phone, instead of entering a
password, PIN, or pattern to unlock the phone, make online and in-store purchases, and sign into banking
and financial apps.
You can add and remove fingerprints.
Fingerprints:
•Are created from features of your fingertip, converted to a mathematical representation, and then
encrypted and stored only on the phone. No fingerprint images are ever stored.
•Are never shared with Google or Motorola.
•Are never shared with other apps. Your phone only shares the verification, not the fingerprint.
Note: A fingerprint screen lock may be less secure than a strong pattern or PIN lock. It is possible to
unlock the phone using a physical copy of a matching fingerprint.
Additional security options
For additional security, you can also:
•Protect your phone in case it’s lost or stolen. Use Find My Device.
•Connect to a virtual private network if you need to access files on a secure network.
•Add a SIM lock to prevent others from using your cellular plan and accessing account information if
your phone is stolen.
•Prevent viruses and other attacks on your data and privacy with Google Play Protect.
Other settings : Security 141
Protect against harmful apps
Scan phone for harmful apps
Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded
apps, to check for potentially harmful apps (malware).
If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can
uninstall it.
To see the results or to rescan:
1. Open the Play Store app.
2. Touch your profile icon > Play Protect.
3. Review the results of the latest scan, or touch Scan.
Play Protect is on by default.
To learn more, read Google's help.
If your phone seems slow
If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems
slow, try these troubleshooting steps.
Be ready to find a lost phone
Make sure your phone can be found. Find My Device allows you to remotely locate, lock, and erase your
phone.
If you ever need to find your phone, your phone will need to:
•Be turned on
•Be signed in to a Google account
•Be connected to mobile data or Wi-Fi
•Have location services turned on. If location services is off, you can lock or erase the phone, but cannot
locate it.
•Have Find My Device turned on
To check that Find My Device is on for your phone:
1. Go to Settings > Security.
2. Touch Find My Device and turn it on .
3. To learn more, touch Find My Device > > Help & Feedback.
To confirm that you can find your phone, go to android.com/find on your phone or from a computer.
Other settings : Security 142
Set screen lock
You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the
screen, you’ll be asked to unlock it.
Set or change screen lock
1. Go to Settings > Security.
2. Touch Screen lock and select the type of lock you want.
Some lock options aren't available if you added a VPN or a work (corporate) email account to your
phone.
Tip: After you set up a pattern, PIN, or password, you can set up fingerprint security to unlock your
phone with the fingerprint sensor.
Screen lock types
No lock:
•None: This gives no protection, but you can quickly access your home screen.
•Swipe: Swipe up. This prevents accidental dialing but doesn't secure the phone.
Lock:
•Pattern: Draw a pattern on a grid.
•PIN: Enter a four to sixteen digit numeric code. Longer PINs are more secure.
•Password: Enter four to sixteen letters, digits, or symbols for the password. A long, strong password is
the most secure option.
When you’re using any of the 3 locks, you can also unlock with your fingerprint sensor and set your phone
to automatically unlock in certain conditions.
Unlock your screen automatically
If you're using a PIN, password, or pattern, you can:
•Stay unlocked when connected to a device, like your car audio system.
•Stay unlocked at a specific location.
•Stay unlocked when holding or carrying your phone.
Tips:
•You can swipe up from anywhere on the screen when unlocking. You don't need to touch the
icon.
•Some of these options aren't available if you added a VPN or a work (corporate) email account to
your phone.
Other settings : Security : Lock and unlock phone 143
Remove screen lock
1. Go to Settings > Security.
2. Touch Screen lock.
3. Enter your current PIN, password, or pattern to confirm your identity.
4. Select None or Swipe.
Adjust lock options
Set time before locking
Unless kept unlocked automatically, your phone locks the screen five seconds after the screen turns off.
To increase or decrease the amount of time before automatically locking the screen:
1. Go to Settings > Security.
2. Next to Screen lock touch .
3. Touch Lock after screen timeout, then select a duration.
Stop Power button from instantly locking
You can manually lock your phone by pressing the Power button. If you want the Power button to turn off
the screen but not lock it:
1. Go to Settings > Security.
2. Next to Screen lock touch .
3. Touch Power button instantly locks off .
After the screen turns off, your phone will still lock after the time set for the automatic lock.
Hide your password or pattern
You can hide your password or pattern to prevent others from viewing it when you unlock your screen.
For passwords:
1. Go to Settings > Privacy.
2. Turn Show passwords off .
For patterns (if you're using a pattern screen lock):
1. Go to Settings > Security.
2. Touch .
3. Turn Make pattern visible off .
Other settings : Security : Lock and unlock phone 144
Unlock with trusted devices
Set up trusted devices
You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or
car.
1. Make sure you have:
•Set a screen lock on the phone.
•Turned on Bluetooth on the phone.
•Paired your phone with the device.
2. Go to Settings.
3. Touch Security > Smart Lock.
If you don't see Smart Lock, try the following:
•Update Google Play services. In the Google Search widget on your home screen, search for “Google
Play services”, then touch the app to open it in Google Play.
•Go to Settings > Security > Advanced > Trust agents and enable Smart Lock.
4. Unlock your phone, then touch Trusted devices > ADD TRUSTED DEVICE.
5. Touch a device to select it from the list of connected devices.
Tip: If your device isn't in the list, make sure you are paired with it.
When the phone is connected to the device, the phone automatically unlocks.
Remove trusted devices
1. Go to Settings.
2. Touch Security > Smart Lock.
3. Unlock your phone, then touch Trusted devices.
4. Touch the device name and confirm that you want to remove it.
Manually lock phone
If you need to make sure the phone stays locked even when you’re connected to a trusted device, you can
manually lock the phone.
On the lock screen, touch . The phone stays locked until the next time you manually unlock it.
Other settings : Security : Lock and unlock phone 145
Unlock at trusted places
Set up trusted places
To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or
work), use a Smart Lock. You can still manually lock the phone at trusted places when needed.
1. Make sure you have:
•Set a screen lock on the phone.
•Turned on location services.
•Entered your Home and Work locations in Maps ( > Your places) if desired.
2. Go to Settings.
3. Touch Security > Smart Lock.
If you don't see Smart Lock, try the following:
•Update Google Play services. In the Google Search widget on your home screen, search for “Google
Play services”, then touch the app to open it.
•Go to Settings > Security > Advanced > Trust agents and enable Smart Lock.
4. Unlock your phone, then touch Trusted places.
5. Set up your places:
•If you added Home or Work locations in Maps, touch the location name and turn it on if desired.
•To add a location, touch Add trusted place. Verify your current location to add it, or touch , type
the address to add, and touch Select this location.
Manually lock phone
To lock your phone when you're in a trusted place, on the lock screen, touch . The phone stays locked until
the next time you manually unlock it.
Remove trusted places
1. Go to Settings.
2. Touch Security > Smart Lock.
3. Unlock your phone, then touch Trusted places.
4. Remove the location from your trusted places:
•For your Home or Work locations in Maps, touch the location name to toggle it off. To remove the
address entirely, you must remove it in Maps.
•For custom places you added, touch the location name, then touch .
Other settings : Security : Lock and unlock phone 146
Keep phone unlocked while it's on you
You can keep your phone unlocked while you’re holding it in your hand or carrying it in your pocket or
handbag. Just unlock it once, and it stays unlocked until you set it down (or manually lock it).
1. Make sure you have set a screen lock.
2. Go to Settings.
3. Touch Security > Smart Lock.
If you don't see Smart Lock, try the following:
•Update Google Play services. In the Google Search widget on your home screen, search for “Google
Play services”, then touch the app to open it.
•Go to Settings > Security > Advanced > Trust agents and enable Smart Lock.
4. Unlock your phone, then touch On-body detection.
5. Turn it on.
Use fingerprint security
Set up fingerprint security
Use the fingerprint sensor to unlock your phone, make fast and secure online and in-store purchases, and
sign into bank and finance apps.
1. Go to Settings > Security.
2. Touch Fingerprint.
3. Follow the onscreen instructions to scan your fingerprint using the sensor on the back of your phone.
Fingerprints are stored securely on the phone.
Add more fingerprints
Keep in mind that:
•If multiple users share the phone, users should add their fingerprints from within their user profile,
instead of adding multiple fingerprints to your owner profile.
•Anyone whose fingerprints are added to a user profile can unlock the phone and authorize purchases
with the associated Google account or apps.
Add a fingerprint for each finger you want to use with the sensor:
1. Go to Settings > Security.
2. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity.
3. Touch Add fingerprint.
4. Use the fingerprint sensor to scan another fingerprint.
5. Rename each fingerprint. Touch the current name, type a name, and touch OK.
Other settings : Security : Lock and unlock phone 147
Remove a fingerprint
1. Go to Settings > Security.
2. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity.
3. Touch next to the fingerprint.
Use fingerprint to unlock phone
To wake and unlock your screen, or any time you see on the screen, touch the sensor to verify your
identity.
Tip: You can temporarily tighten security by turning off fingerprint unlocking and lock screen
notifications with Lockdown mode.
Use fingerprint to sign in to apps
To use the fingerprint sensor with third-party apps:
•Be sure the app supports fingerprint recognition.
•Install the app and open its settings to adjust options, like enabling fingerprint unlock.
•Consult the app's help info for more instructions.
Why am I still asked for PIN/pattern?
For maximum security, you still need to enter your pattern, PIN, or password:
•Every time you power up your phone
•When more than 72 hours have passed since you last unlocked the phone
•When you go to Settings > Security > Fingerprint
•When the sensor can’t read the fingerprint
Fix a problem
Problem: Sometimes the sensor can’t read my fingerprints.
Each finger has a unique print. If you’ve added only one fingerprint, add more for other fingers you want to
use with the sensor.
The sensor may have trouble reading fingerprints if your finger is:
•Wet
•Oily
•Dirty
•Injured
If a registered fingerprint isn't working as expected, remove and re-add the fingerprint. If your finger is
injured, add fingerprints for your other fingers and use them until healed.
Other settings : Security : Lock and unlock phone 148
Problem: Fingerprint option disappeared from Security menu.
After each troubleshooting step, check to see if your issue is fixed.
1. Turn your phone off and then on again.
2. Check if a software update is available for your phone.
3. Check for app updates.
Open the Play Store app and your profile icon > My apps & games.
4. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
If the sensor works correctly in safe mode, a 3rd party app is probably causing the issue. These apps can
cause issues: lock screen apps, app locks that use the fingerprint sensor, RAM boosters, and RAM
cleaners.
5. Reset the phone.
Pin an app screen
Turn on pinning
Use pinning to keep the current app in view until you unpin it. For example, you can pin a game and your
child cannot navigate anywhere else on your phone.
You can set up a pattern, PIN, or password required to unpin.
1. Go to Settings > Security > Advanced > App pinning.
2. Turn screen pinning on.
3. By default, you must always enter your pattern, PIN, or password when unpinning a screen. If you don't
want this security before accessing your other phone screens, turn this option off.
Pin and unpin an app
To pin a screen:
1. Make sure you've turned on pinning and have recently opened the app you want to pin.
2. Drag up from the bottom of the screen, hold, then release.
3. In the recent app list, touch the app’s icon at the top of the preview to see .
Be sure to touch the app’s icon instead of the preview, which opens the app.
4. Touch .
To unpin it:
1. Drag up from the bottom of the screen and hold.
2. If you required a pattern, PIN, or password when you turned on pinning, enter it to unlock the phone.
Other settings : Security : Lock and unlock phone 149
Add or remove accounts
Add Google account
When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to
set one up now so you can download apps from Play Store, get a customized information feed, and take full
advantage of the Calendar, Gmail, and other apps included with your Google account.
To add a Google account:
1. Go to Settings.
2. Touch Accounts > Add account.
3. Touch Google and follow the onscreen instructions to add an existing account or to create a new one.
4. Once the account is added, Calendar, Contacts, and other account features and apps are updated with
information from that account. You can review and change what syncs with your phone for that
account.
Tip: Keep your apps up-to-date. To see if newer versions of the apps associated with your Google
account are available, open the Play Store app and touch your profile icon > Manage apps & device.
Add email or app account
Accounts are automatically added when you:
•Set up corporate email
•Set up personal email for non-Gmail addresses
•Install apps that require a username/password to log in, such as messaging, shopping, or streaming
content
To review these accounts or add another:
1. Go to Settings.
2. Touch Accounts > Add account.
3. Touch the type of account to add and follow the onscreen instructions.
If you don't see the type of account you want to add, install the related app from Play Store, then sign
into your account through the app.
4. Once the account is added, account-related features and apps are updated with information from that
account. To review and change what syncs with your phone, touch the account type, then account
name.
Remove account
If you remove an account, information you synced will be removed from your phone, but it is not deleted
from your account.
To remove an account:
1. Go to Settings > Accounts.
Other settings : Accounts 150
2. Touch the account name.
3. Touch Remove account.
Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device
admin apps and turn off the app for the account, then try to remove it again.
Change name & info in your Google account
You can update, add, and remove basic info for your Google account:
1. Go to Settings > Google Go > Manage your Google Account.
2. Touch Personal info.
3. Update information as needed. Add or change your profile picture, edit your name and birthday. Learn
more.
Forgot your Google password, or want to change it? Learn how to reset your password.
Other questions about your account? Read Google's help.
Sync apps with your Google account
About syncing
What sync does
When your phone syncs, your Google apps refresh their data, and you get notifications about updates.
Which apps sync
By default, apps made by Google sync automatically. You can turn auto-sync off and back on for individual
apps.
Whether other apps (not made by Google) can sync varies by app.
If you turn off auto-sync
Turning off auto-sync doesn’t remove the app or your data. It only stops the app from automatically
refreshing your data.
To receive emails, calendar reminders, or other notifications from Google apps, you’ll need to sync
manually.
See which apps auto-sync
See which Google apps auto-sync
1. Go to Settings > Accounts.
2. Touch the account name.
3. Touch Account sync.
4. Review the list of your Google apps and when they last synced.
Check other apps
Other settings : Accounts 151
To see if your other apps can auto-sync:
1. Go to Settings > Accounts.
2. Review the list of accounts:
•If the app isn’t listed, then it can’t auto-sync.
•If it is listed, touch its name to see any sync options you can adjust.
Turn off auto-sync
Turn off for certain Google apps
1. Go to Settings > Accounts.
2. If you have multiple accounts on your phone, touch the one you want.
3. Touch Account sync.
4. Turn off the apps you don’t want to auto-sync.
For example, sync your Calendar and Gmail but don't sync Drive.
Turn off for your Google account
1. Go to Settings > Accounts.
2. Turn Automatically sync app data off .
To collect messages, email, calendar, or other app updates, you'll need to sync the accounts manually.
Tip: Turning off auto-sync can help save battery life. To start auto-sync after your battery recharges, turn
it back on .
Sync manually
1. Go to Settings > Accounts.
2. Touch the account name.
3. Touch Account sync > > Sync now.
Fix a problem
Select an issue to see troubleshooting steps:
•Account sync issues
•Forgot password for Google account
•Problems with Facebook, WhatsApp, other apps
Control what info Google collects
Google collects information from you to provide personalized services and tailored content, as outlined in
the Google Privacy Policy.
Other settings : Accounts 152
You can review, delete, and control the information Google collects about you. Learn more from Google
about:
•Viewing and controlling what information is collected (search, YouTube, recordings of your voice
commands, location).
•Deleting your search history and other activity.
•Reviewing your location history.
•Any other questions about your account
Other settings : Accounts 153
Visual assistance
Adjust colors if you’re color blind
1. Go to Settings > Accessibility.
2. Touch Color correction and turn Use color correction on .
3. Touch Correction mode and choose an option.
How you see colors Option to choose
It’s difficult to tell violet from blue. Yellow and green appear redder. Deuteranomaly (red-green)
Colors aren’t bright. Red, orange, and yellow appear greener. Protanomaly (red-green)
It’s difficult to tell yellow and red from pink. Blue appears greener. Tritanomaly (blue-yellow)
Color correction is an experimental feature and might not work correctly everywhere on your phone.
If colors don't appear as you expect, troubleshoot the issue here.
Magnify the screen
You can magnify the screen by triple tapping it or by swiping up from the bottom of the screen with two
fingers. If you're using 3-button navigation, you can add to magnify.
Set it up
To set up the way to start (zoom in) and stop (zoom out) magnification:
1. Go to Settings > Accessibility > Magnification.
2. Turn Magnification shortcut on .
When magnification is on, you’ll see an orange border around the screen.
Use magnification
To zoom in/out:
1. Start magnification: swipe up from bottom of screen with two fingers, or touch .
2. Touch the area of the screen to magnify, then:
•Drag two or more fingers to scroll.
•Pinch two or more fingers to adjust zoom.
To zoom temporarily:
1. Start magnification: swipe up from bottom of screen with two fingers, or touch .
Other settings : Accessibility 154
2. Touch & hold anywhere on the screen, then:
•Drag to move around the screen.
•Lift your finger to zoom out.
You can't zoom in on the keyboard or the buttons.
Tip: You can also adjust font and display size.
Turn touch sounds on/off
1. Go to Settings > Sound > Advanced.
2. Do any of the following:
•To hear a tone when you dial a number, turn on Dial pad tones.
•To hear a click when you lock or unlock the screen, turn on Screen locking sound.
•To hear a click when you touch something on the screen, turn on Touch sounds.
•To feel a vibration when you type on the keyboard, turn on Touch vibration.
If you don't want any of these sounds, just turn them off .
Hear other notification sounds
You can assign a ringtone for notifications from specific apps.
You can also control sounds that notify you of other events:
1. Go to Settings > Sound > Advanced.
2. To hear a confirmation tone and feel a vibration when you successfully connect your phone to a
charger, turn Charging sounds and vibration on .
If you don't want any of these sounds, just turn them off .
Use TalkBack to read screens
Hear descriptions of everything you touch.
Enable TalkBack
1. Go to Settings > Accessibility.
2. Touch TalkBack and turn Use TalkBack on .
3. Touch Settings and set the options you want.
When TalkBack is on
•Touch an item. Your phone speaks the name.
•Start typing. Your phone speaks each number or letter.
•Drag status bar down. Your phone speaks all of the notifications.
•Open a message, file, or book. Your phone reads the text out loud.
Other settings : Accessibility 155
Change readout volume
•Press a Volume button to open volume settings, then use the slider to adjust the level.
•Or, during voice readout, repeatedly press a Volume button.
Stop readout
To pause or resume readout, press & hold both the Volume Up and Down buttons at the same time for
three seconds, until you hear confirmation that TalkBack is on or off. You can change the accessibility
feature associated with this shortcut.
Or, turn TalkBack off:
1. Go to Settings > Accessibility.
2. Touch TalkBack and turn Use TalkBack on .
3. To use the Volume keys or a swipe gesture as a shortcut to turn the reader on/off, touch TalkBack
shortcut, then select keys or gesture.
More assistance
You can also:
•Use voice commands
•Dictate text instead of typing
Hearing assistance
Turn on video captions
1. Go to Settings > Accessibility.
2. Touch Caption preferences and turn Show captions on .
3. Specify options (language, text size, and style) for closed captioning.
Use hearing aids
To improve compatibility with hearing aids and reduce sound feedback:
1. Touch .
2. Touch > Settings > Accessibility.
3. Turn Hearing aids on .
During a call, hold the phone to your ear, then rotate or move it to get the best position for speaking and
listening.
Other settings : Accessibility 156
Use accessibility shortcuts
Use accessibility menu
Get quick access to an accessibility menu that gives you better control of your phone.
To turn it on:
1. Go to Settings > Accessibility.
2. Touch Accessibility Menu.
3. Turn Accessibility menu shortcut on .
Tip: To increase the size of the buttons on this menu, touch Settings, then turn Large buttons on
.
If you're using gesture navigation:
1. Use two fingers to swipe up from the bottom of the screen.
If you've set other accessibility tools to use this gesture, swipe up with two fingers and hold to switch
between tools.
2. Choose an option from the menu.
If you're using 3-button navigation:
1. At the bottom of the screen, touch .
If you've set other accessibility tools to use this icon, touch & hold it to switch between tools.
2. Choose an option from the menu.
Press Volume buttons to start/stop TalkBack
You can press the Volume buttons to turn the screen reader TalkBack on or off.
To enable the shortcut:
1. Go to Settings > Accessibility > TalkBack.
2. Turn TalkBack shortcut on .
To use the shortcut:
Press and hold the Volume Up and Down buttons at the same time for three seconds.
You'll hear confirmation that the feature has been turned on or off.
Other settings : Accessibility 157
Customize the keyboard
Quickly access keyboard settings
On the keyboard, touch .
You can also access your keyboard settings at Settings > System > Languages & input > On-screen
keyboard > Gboard.
Change how keyboard looks
To change the background color of your keyboard:
1. On the keyboard, touch .
2. Touch Theme.
3. Select a color to use as the background.
4. Touch Apply.
To adjust the keyboard’s height for more comfortable typing:
1. On the keyboard, touch .
2. Touch Preferences > Keyboard height.
3. Select the height you want.
Adjust keyboard sounds
To control whether your keyboard makes sounds:
1. On the keyboard, touch .
2. Touch Preferences.
3. To hear sounds when you type, turn Sound on keypress on .
4. To adjust how loud the sounds are, touch Volume on keypress.
Adjust keyboard vibration
The onscreen keyboard vibrates when you touch a key. Turn off vibration feedback if you prefer not to use it
or want to improve battery life.
To adjust keyboard vibrations:
1. On the keyboard, touch .
2. Touch Preferences.
3. Do any of the following:
•Turn Haptic feedback on keypress off or on.
•If on, touch Vibration strength on keypress and move the slider.
Other settings : System : Languages & input 158
Disable glide typing
With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use
multi-touch typing:
1. On the keyboard, touch .
2. Touch Glide typing.
3. Turn Enable glide typing off .
Limit or turn off suggestions
1. On the keyboard, touch .
2. Touch Text correction.
3. Adjust settings:
•If you don’t want predictions based on your previous word, turn Next-word suggestions off .
You will only see suggestions for the current word you're typing.
•If you don’t want ANY suggestions, turn Show suggestion strip off .
•You can also turn off (or on) offensive word blocking and suggestions for emoji, stickers, and
information from Contacts.
Turn off auto-correction
1. On the keyboard, touch .
2. Touch Text correction.
3. If you don’t want words corrected while you type, turn Auto-correction off .
Use multiple languages
Change display language
You selected the language for your phone during set up. To change it:
1. Go to Settings > System > Languages & input > Languages.
2. Touch & hold the language you want and drag it to the first position in the list.
3. If you don’t see the language you want, touch to add it, then drag it to the first position.
All languages added to the list will appear on the keyboard's spacebar.
To remove a language, go to Settings > System > Languages & input > Languages, then touch >
Remove, select the language, and touch .
Add language to keyboard
If you want a keyboard for a language that isn't a display language:
Other settings : System : Languages & input 159
Open camera with Power button
You can customize the Power button so that pressing it twice opens your camera.
1. Go to Settings > System > Gestures.
2. Touch Quickly open camera and turn it on .
Change System navigation
You can select which navigation option to use for moving between apps and screens.
1. Go to Settings > System > Gestures.
2. Touch System navigation.
3. Choose an option:
•Gesture navigation: Use drag and swipe gestures to return to your home screen, to switch apps,
or to go back to the previous screen. To adjust sensitivity of the back gesture, touch and move
the slider. Learn more.
•3-button navigation: Use the and buttons. Learn more.
Swipe fingerprint for notifications
You can set the fingerprint sensor to open your notifications and quick settings when you swipe it.
Set it up
1. Go to Settings > System > Gestures.
2. Touch Swipe fingerprint for notifications and turn it on .
Use it
Swipe down on the fingerprint sensor:
•Swipe once to view notifications.
•Swipe again to view quick settings.
Turn flashlight on and off
To turn your flashlight on or off:
1. Open quick settings.
2. Touch or .
Or, make a chopping motion to turn the flashlight on or off.
If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
Other settings : System : Gestures 161
To control the chop gesture:
1. Go to Settings > System > Gestures.
2. Touch Fast flashlight and turn it on or off.
Flip to silence
You can place your phone face down on a flat surface to silence incoming calls and alarms, and to turn
vibration on.
To enable this gesture:
1. Open the Phone app.
2. Touch > Flip To Silence and turn it on .
Prevent accidental touches
Set your phone to prevent unintended calls or actions when it’s in your pocket.
1. Go to Settings > System > Gestures.
2. Turn Touch disable on .
Back up phone
Back up to Google
You can automatically back up the following items to your Google account:
•Apps and app data
•Call history
•Contacts
•Phone settings (including Wi-Fi passwords and permissions)
•Photos and videos (synced to your Google Gallery library, not to Google Drive)
•SMS text messages (if using Messages)
Tip: Back up over Wi-Fi to prevent cellular data charges.
Not all apps back up data automatically. Check with the app developer.
To automatically back up to Google Drive:
1. Go to Settings > System.
2. Touch Backup.
3. Turn Backup by Google One on .
Other settings : System : Gestures 162
4. If you have multiple Google accounts, touch Account to select an account.
5. Follow the onscreen instructions.
To back up other files that aren't automatically backed up, like attachments or downloads:
1. Open the Drive app.
2. Touch .
3. Touch Upload, then choose the files or folder to upload.
Manage your backup in Drive
On your phone:
1. Open the Drive app.
2. Touch > Backups.
To learn about managing phone backups from a computer, read Google's help.
Restore backed up data
When you add your Google account to a phone, photos, contacts, settings and app data that you previously
backed up to that account are restored onto the phone.
Other settings : System 163
Record your IMEI number
The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone.
You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen.
Service providers can use the IMEI to block a stolen phone from cellular networks, and many police
departments keep a record of stolen phones using this number.
You may never need your IMEI number, but it’s a good idea to record it, just in case.
To find the IMEI number:
1. Go to Settings > About phone.
2. See IMEI for your number.
3. Record and save the number where you can easily access it.
You can also find your IMEI number by dialing *#06# in the Phone app. On some phones, the MEID HEX
number is your IMEI number.
If your phone doesn't turn on, check the box it came in or the receipt for the IMEI number.
Find legal and product information
To view the electronic regulatory label for your phone, go to Settings > About phone > Regulatory labels.
For safety, environmental, warranty, and other legal information, go to Settings > About phone > Legal
information.
Printed legal information may also be provided with your phone.
To find your phone's model or serial number, go to Settings > About phone > Model & hardware >
Model(SKU).
Other settings : About phone 164
Phone is slow or unstable
Pinpoint the problem
What type of issue are you seeing?
•If your phone is slow when running all apps and tasks, it's probably a problem with your phone, not an
app on your phone. Try the troubleshooting steps below.
•If the problem is specific to one app, try these app-specific troubleshooting steps.
•If you're using Wi-Fi and your phone is slow when you view websites or watch videos online, it could be
a problem with your connection. Try using a different Wi-Fi network or contact your Internet Service
Provider.
Troubleshoot phone performance
After each step, check to see if the issue is fixed:
1. Turn your phone off and then on again.
•Press and hold the Power button, then touch Power off.
•If your phone is frozen, reboot it by pressing and holding the Power button for 7-10 seconds.
2. Check for system updates.
Go to Settings > System updates.
3. Check for app updates.
Open the Play Store app and touch your profile icon > Manage apps & device.
4. Check available storage and clear space if needed.
Phone feels warm or hot
Overview
It's normal for your phone to feel warm, or even hot, depending on how you're using it.
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay
on but limit the phone's capabilities until it cools down.
If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support.
Reasons your phone may get warm
Doing one or more of the following activities may cause your phone to get warm:
•Playing videos, games, or other media apps
•Using GPS navigation
•Tethering your phone or using it as a Wi-Fi hotspot
Fix a problem : Hardware issues 165
•Using phone while it's charging
•Downloading or uploading a lot of data
Ways to keep your phone from heating up
•Pause resource-intensive features or apps until your phone cools down.
•Always use the charger that came with your phone.
•Keep your phone away from direct heat or excessive sunlight.
•Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build up.
•Reduce your phone's display brightness.
If you're not using or charging it
Sometimes a process can get stuck in the background. If your phone is hot but you're not using or charging
it, turn your phone off and on again. This will stop the previously stuck process and resolve the issue.
Phone won't turn on
If your phone isn't starting, won't turn on, has a black or blank screen, or turns on but immediately turns
off, try these steps to fix the issue.
1. Press & hold the Power button for 5-7 seconds, or up to 30 seconds.
This restarts (reboots) your phone.
2. Charge the phone.
If your phone has a sign-of-life indicator, look for a white light near the top front of the phone. This
indicates that the phone is charging but battery is too low to power the screen.
If you're having trouble charging, try these troubleshooting steps.
3. If you don't see a battery icon after you plug your phone in to charge, the issue could be with your
screen. Check if your phone rings by calling it from another phone. If it rings, the issue is with your
screen and you can try these troubleshooting steps.
4. Perform an external reset of your phone. Learn how.
5. If you have a Windows PC, download Rescue and Smart Assistant to your PC and try reinstalling the
phone's system software.
Phone restarts or crashes
If your phone randomly reboots, restarts, or shuts down without restarting, try the following.
1. Restart your phone:
a. Hold down the Power button for about 30 seconds.
b. If this doesn't work, connect your phone to charge for at least 5 minutes. Then, while connected to
the charger, restart again by holding down the Power button for 30 seconds.
Fix a problem : Hardware issues 166
2. Troubleshoot your phone:
a. Check if a software update is available for your phone.
b. Check available storage and clear space if needed.
You may see issues if your phone's internal storage is almost full. To free up space, remove
unnecessary files and clear cached data.
3. Troubleshoot your apps:
a. Check for app updates.
b. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
If your problem doesn't go away in safe mode, restart your phone and continue to the next section.
4. Reset to factory settings:
To remove any processes on your phone that may be causing the issue, you can reset your phone to
factory settings.
A factory data reset will remove all data from your phone.
5. If you have a Windows PC, download Rescue and Smart Assistant to your PC and try reinstalling the
phone's system software.
Screen is frozen or won't respond
Tip: If your screen goes black when the phone rings so you can't answer the call, clear data for the
Phone app.
If your phone freezes, stops responding, or is stuck on a blank or white screen, try the following:
1. Restart your phone. Hold down the Power button for about 30 seconds.
2. If this doesn't work, charge your phone for at least 5 minutes. Then, while connected to the charger,
restart again by holding down the Power button for 30 seconds.
If your phone freezes again, check for a larger issue:
1. Restart your phone to unfreeze it.
2. Check if a software update is available for your phone.
3. Check available storage and clear space if needed.
You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary
files and clear cached data.
4. Check for app updates.
If you can't unfreeze the phone, reset your phone to factory settings, to remove any processes that may
be causing the issue.
A factory data reset will remove all data from your phone.
Fix a problem : Hardware issues 167
Screen displays wrong colors
Everything is grayscale, black and white
Go to Settings > Digital Wellbeing & parental controls > Bedtime mode > Off.
Everything is negative, reversed colors
Go to Settings > Accessibility > Color inversion and turn it off .
Tones, hues are different or missing
•If the screen shows warmer tones than usual, check quick settings to see if Eye comfort is on and
turn it off .
•If certain colors appear diminished or their hues are different, go to Settings > Accessibility > Color
correction and turn Use color correction off .
Background turned dark/light
Go to Settings > Display > Advanced and turn Dark theme off .
SD card problems
Phone doesn't recognize new SD card
If your phone isn’t recognizing a new card that you inserted, try these steps. After each step, check to see if
the issue is fixed.
1. Turn your phone off and then on again.
2. Inspect card for damage or alignment issue:
a. Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card.
b. Be sure the card sits completely in its slot and that the tray slides easily into the phone.
c. Turn the phone on.
3. Check that the card is mounted:
a. Go to Settings > Storage.
b. If you see Ejected under the card name, touch the name then touch MOUNT.
c. Turn your phone off and then on again.
4. Check that the card’s type and capacity is compatible with your phone. If not, use a different SD card
that meets the requirements.
5. Insert a different SD card to confirm that the issue is with the original card and not with your phone.
Fix a problem : Hardware issues 168
Phone can't format SD card
Try the following:
•Check that the card’s type and capacity is compatible with your phone. If not, use a different SD card
that meets the requirements.
•Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer.
Phone stopped reading SD card
After each step, check to see if the issue is fixed:
1. Turn your phone off and then on again.
2. Inspect card for damage or alignment issue:
a. Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card.
b. Be sure the card sits completely in its slot and that the tray slides easily into the phone.
c. Turn the phone on.
3. Check that the card is mounted:
a. Go to Settings > Storage.
b. If you see Ejected under the card name, touch the name then touch MOUNT.
c. Turn your phone off and then on again.
4. Use another device to check if the card is readable:
a. Insert card into another device.
b. If that device can read the card and files are present, back up files to your computer.
5. Check for errors with a USB SD card reader connected to a Windows computer:
a. Insert the card into a USB card reader.
b. Open My Computer, right-click on the SD card, and select Properties > Service > Check disk for
errors. Depending on the size of your card and usage, this process could take up to an hour.
6. Reformat card using an SD card reader and an SD card formatter app on a Windows computer.
Formatting the card erases all data on the card. Before you reformat, if you can access your SD card files
from your PC, copy them to your computer. Then, use the SD card formatter app to format your card to
FAT32.
7. Try a new SD card.
Apps can't view files on SD card
If none of your apps can view files on the card:
1. Install a different file manager app from Play Store. Use that app to check if files are visible on the card.
2. Check if files are visible using a Windows computer:
a. Turn your phone off and remove the card.
b. Put the card in the computer’s SD card slot or a connected USB SD card reader.
If a specific app can’t view files the card:
Fix a problem : Hardware issues 169
1. Open the app from which files are missing.
2. In the app's settings, set the storage location to be the SD card, not internal or phone memory.
Computer can't view files on SD card
After each troubleshooting step, check to see if your issue is fixed:
1. Use a USB cable that’s capable of data transfer and isn’t for charging only.
2. Be sure you have set the USB connection type to allow file transfer.
Fix a problem : Hardware issues 170
Problems making/receiving calls
After each troubleshooting step, check to see if your issue is fixed.
icon is missing
If disappeared from your home screen, you just need to add a shortcut for the Phone app.
SIM card not recognized
If you see or in the status bar or a message that the SIM is not recognized:
1. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
2. Do one of the following:
•If your phone allows one SIM card, turn your phone off, then remove and reinsert the SIM.
•If your phone allows dual SIMs, disable the SIM, then enable it again. Go to Settings > Network &
internet > SIM cards. Turn the SIM off . Then turn it on .
3. If your phone has dual SIMs, turn your phone off, then remove the SIM that is not recognized and try it
in the other SIM slot.
4. Contact your carrier to make sure your account is set up properly.
5. Ask your carrier to replace the SIM card.
6. Perform an external phone reset.
No signal
1. If you usually have a signal but the status bar shows in your current location, move to another
area where you can receive a signal, like outdoors. If you’re uncertain whether your carrier provides
service in that location, check the coverage map on your carrier’s website.
2. If airplane mode is on, turn it off.
3. Turn your phone off and then on again.
4. Check for app updates.
5. Check if a software update is available for your phone.
6. Check that the Preferred network type is set to Global. (Settings > Network & internet > Mobile
network > Advanced > Preferred network type.) If you’re experiencing service issues when it is set on
Global, try a different setting. Not all carriers support this feature.
7. Remove your SIM card and reinsert.
8. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
9. Reset the phone.
Fix a problem : Call and SIM issues 171
Have signal, but can’t make calls
1. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
2. Clear the cache for the Phone app.
3. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
4. Check if a software update is available for your phone.
5. Reset the phone.
Phone doesn’t ring or ring loud enough
1. Check your volume setting.
2. Look for in your status bar. If you see it:
•Open quick settings and touch to turn Do Not Disturb off. Your phone will ring for incoming
calls.
•Make sure your phone is set to screen calls at the appropriate times.
3. Check that your ringtone is not set to None.
4. Is your phone connected with a Bluetooth device? If so, all audio is routed to the Bluetooth device.
5. If you're using a ringtone that you installed, try using a ringtone that came with the phone.
6. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. Begin with
application types like launchers, task killers, or anti-virus apps.
Can't answer ringing phone
1. Clear the data for the Phone app.
Go to Settings > Apps & notifications > See all # apps > Phone > Storage > Clear storage.
Consistent busy signal
Outbound calls
1. If you hear a fast busy signal when you call a number, all cellular circuits may be in use, preventing the
call from going through. Try calling again later.
2. If you hear a fast busy signal every time you call the same number, your number may be blocked by an
app. Try calling from a different number.
Incoming calls
If you have a signal and can make calls, but callers tell you they consistently get a busy signal when calling
you, check that you haven’t blocked their numbers.
Problems during calls
After each troubleshooting step, check to see if your issue is fixed.
Fix a problem : Call and SIM issues 172
Screen goes black
1. If you are using a case, cover or screen protector, remove it and see if it was causing the issue.
2. Check your proximity sensor.
Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the
proximity sensor to see if you can turn the screen off and on.
3. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
Calls are dropping
1. Check your signal strength:
•Weak signal from your cellular provider is a common cause of dropped calls. In the status bar, see
how many bars your network connection has. If you see only one or two bars, change locations to
improve your signal strength, particularly if you are indoors.
2. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
3. During a call, check that the proximity sensor works by covering it to confirm that it turns off your
screen, preventing accidental touches during calls. You can also download an app to automatically lock
your screen during calls; search for “call screen lock” on Play Store.
4. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
5. Check if a software update is available for your phone.
6. Reset the phone.
People can’t hear me on calls
1. Check that nothing is covering the microphone:
•If you are using a case, cover or screen protector, remove it and see if it was causing the issue.
•Check that the protective film that ships with the phone has been removed.
2. Check to see if your phone is using Voice privacy. (This feature is not available on all models.) Turn it off
to see if sound quality improves:
a. Touch .
b. Touch > Settings > Calls.
c. Turn off Voice privacy.
3. If the issue occurs while using the speakerphone or a Bluetooth headset, check your signal strength.
In the status bar, see how many bars your network connection has. If you see only one or two bars,
change locations to improve your signal strength, particularly if you are indoors.
4. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
5. Check if a software update is available for your phone.
Fix a problem : Call and SIM issues 173
6. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
7. Reset the phone.
Poor sound quality on calls
Start by checking your volume setting. You can only adjust the call volume with the Volume buttons while
you’re on a call.
Wired headset
1. Make sure the headset is inserted completely into the headset jack.
2. If you are using a case or cover, remove it and re-insert the headset to see if it was interfering.
3. Try a different headset to determine if the issue is with the original headset.
Earpiece
1. Check that nothing is covering the microphone:
•If you are using a case, cover or screen protector, remove it and see if it was causing the issue.
•Check that the protective film that ships with the phone has been removed.
2. While in a call, try using the speakerphone or a wired headset to see if the sound quality improves. If it
doesn’t, the issue is probably network signal strength instead of hardware.
3. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
4. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
5. Check if a software update is available for your phone.
6. Reset the phone.
Bluetooth device
Check battery level of Bluetooth device and phone, and charge if necessary. Bluetooth devices may
disconnect or create noise when the phone or Bluetooth battery are low.
Can't make/receive calls
Try these troubleshooting steps.
Fix a problem : Call and SIM issues 174
Charging problems
Try these troubleshooting steps. After each step, check to see if your issue is fixed.
1. Make sure the USB plug fits securely into the phone.
2. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough
voltage to charge, then press the Power button.
3. If you're charging by connecting to a wall outlet:
•If the outlet is controlled with a switch, check that it is turned on.
•Use the charger that came with the phone.
•Remove any case, to see if it's impeding the charger/port connection.
•Inspect the charger for damage to the wire or plug. If you see damage, try charging by connecting
to your computer with a USB cable.
•Check the outlet for damage or loose parts. If you see damage, try another outlet.
4. If you're charging by connecting to your computer, check the USB connection:
a. Swipe the status bar down.
b. On the USB notification, touch , then touch the notification.
c. Touch Charge only.
5. Reboot the phone by holding the Power button for 7-10 seconds.
6. Reset the phone.
Phone gets hot while charging
The TurboPower charger, which provides efficient, rapid charging can cause the battery to heat up, which is
normal. If the battery reaches 111 degrees (F), the charging rate slows down. Once the battery cools down,
the charger begins rapid charging again.
TurboPower charging not working
When the battery is below 78%, the TurboPower charger charges rapidly. When the battery is at 78% or
higher, it charges at regular speed.
If your battery is below 78% and isn’t charging rapidly, disconnect your phone from the charger and plug it
back in again.
Battery drains too fast
Battery life varies
The way you use your phone can really affect how long you can go before recharging your battery.
Navigating, playing games, browsing the web, making calls and texting all require energy. So, your battery
life may vary day to day, depending on what you're doing.
Fix a problem : Battery issues 175
If your battery is draining faster than expected
If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you
haven't turned it off in longer than a week.
1. Press and hold the Power button.
2. Touch Restart.
3. Plug your phone in and charge it normally.
Tip: You can adjust settings to extend your battery life.
Fix a problem : Battery issues 176
Bluetooth problems
Bluetooth turning on automatically
After each step, check to see if your issue is fixed:
1. When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device.
To prevent this, turn off Bluetooth scanning.
2. Some third-party apps that control Bluetooth devices (smart watches, fitness and vehicle monitors, etc.)
automatically turn Bluetooth on. If they do, this can prevent you from turning Bluetooth off.
To check if a third-party app you installed is automatically turning Bluetooth on, use safe mode to
identify the problematic app, then uninstall it.
Can't pair
After each step, check to see if your issue is fixed:
1. First, check the basics.
2. Make sure the phone and Bluetooth device are in discovery mode.
3. Refresh the available devices list:
a. Go to Settings > Connected devices.
b. Touch Pair new device.
4. Check if a software update is available for your phone.
5. If you’re having trouble pairing with your car, see the car manufacturer's instructions for your model.
6. Reset the phone's connections, then power cycle the phone.
Can’t reconnect previously paired device
Unpair the Bluetooth device, then pair it again:
1. Go to Settings > Connected devices.
2. Next to the paired device, touch > FORGET.
3. Pair the device again.
Can't hear music
After each step, check to see if your issue is fixed:
1. First, check the basics.
2. Check that the volume is up on your phone and car or Bluetooth device.
3. Check that other devices paired with your phone aren't playing the music.
Fix a problem : Bluetooth, Wi-Fi, USB issues 177
4. Check that Media audio is on:
a. Go to Settings > Connected devices.
b. Next to the paired device, touch .
c. Make sure Media audio is checked.
5. If the problem is with a car, check the car's instructions.
Can't make or hear on calls
After each step, check to see if your issue is fixed:
1. Check that other devices paired with your phone aren't getting your calls.
2. Check that Phone audio is on:
a. Go to Settings > Connected devices.
b. Next to the paired device, touch .
c. Make sure Phone audio is checked.
3. If the problem is with a car, check the car's instructions.
Connection drops
After each step, check to see if your issue is fixed:
1. Check battery level on your phone and on the Bluetooth device and charge if needed. Bluetooth devices
may disconnect or create noise when the phone or Bluetooth battery is low.
2. Adjust positioning:
•Make sure you are wearing or positioning the device appropriately.
•Keep metal objects, such as keys or coins, away from the phone and device to avoid interference.
3. Clear data for this system app:
a. Go to Settings > Apps & notifications, then touch See all # apps.
b. Touch > Show system apps.
c. Touch Bluetooth > Storage > Clear storage.
Paired device can't see contacts
Check that contact sharing is on:
1. Go to Settings > Connected devices.
2. Next to the paired device, touch .
3. Make sure Contact sharing is on.
4. Check and adjust sharing settings on the paired device or in the device’s app.
Fix it: Check the basics
After each step, see if your issue is fixed:
Fix a problem : Bluetooth, Wi-Fi, USB issues 178
1. Check battery level on your phone and Bluetooth device, and charge if either is low.
2. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance.
3. On your phone, turn Bluetooth off and then on again.
4. Turn off the Bluetooth device to disconnect it. Then turn it back on to automatically reconnect with the
phone.
5. Power cycle both your phone and the Bluetooth device.
If that doesn't fix it, follow the steps for specific problems in the sections above.
Wi-Fi problems
After each troubleshooting step, check to see if the issue is fixed.
Can't connect to a network
1. When you enter the password to connect:
•Get the password from the Wi-Fi router and make sure you enter it correctly on your phone.
•If the CONNECT button is greyed out, the password you entered isn’t long enough. Confirm the
router’s password and re-enter it on your phone.
2. Check if a software update is available for your phone.
3. Check that the Wi-Fi router firmware is up to date.
4. Reset the phone’s network connections.
5. Reset the phone.
Connection drops
After each troubleshooting step, check to see if the issue is fixed.
1. Turn off Wi-Fi scanning.
2. Set Wi-Fi to always remain connected, even when the phone sleeps.
3. Forget the network connection. Then set up the Wi-Fi connection again.
4. Check if a software update is available for your phone.
5. Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then
plugging it back in. Once the wireless router is running again, try to reconnect.
6. On a computer, log into your router and try adjusting one or more of these router settings:
•If the router has multiple bands, disable the lower band.
•Change the encryption/security setting of the SSID from WPA-password to WPA-PSK.
•Don't use automatic channel selection. Instead, assign a fixed channel, such as Channel 6.
7. Reset the phone’s connections.
Fix a problem : Bluetooth, Wi-Fi, USB issues 179
Hotspot problems
If you can't connect a computer or tablet to your phone's Wi-Fi hotspot:
1. The cellular network for your phone may not be in range. Check the signal icon in your status bar to
ensure you have strong connection. If not, try these troubleshooting steps.
2. Re-enter the password on the device to match the hotspot password set up on your phone. Make sure
that the encryption type and security settings match on the device and your phone.
3. Disconnect and then reconnect:
a. Turn off the connection from your device.
b. Turn off the phone's hotspot.
c. Restart your device.
d. Wait for 1 minute, then turn on and enable the hotspot on your phone.
e. Reconnect the device.
If you've connected a computer or tablet but can't access certain web sites:
1. Power cycle your computer or tablet.
2. Make sure the browser version is up to date.
Can't transfer files or connect to computer
If you're having problems using a USB connection to connect your phone to your computer, try these
troubleshooting steps.
Check your computer
Windows computer
1. Check your computer’s settings to make sure that Windows automatically detects new hardware.
2. Restart your computer.
Mac computer
•Check that your computer is running Mac OS X 10.5 and up.
•Check that your computer has Android File Transfer installed and open.
•Restart your computer.
Check your phone
1. Check if a software update is available for your phone.
2. Hold down your phone's Power button for 5-7 seconds, or up to 30 seconds.
Check your USB connection
1. Try a different USB cable. Not all USB cables can transfer files.
2. To test the USB port on your phone, connect your phone to a different computer.
Fix a problem : Bluetooth, Wi-Fi, USB issues 180
3. To test the USB port on your computer, connect a different device to your computer.
Fix a problem : Bluetooth, Wi-Fi, USB issues 181
Forgot unlock code
If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it
up again, and set a new screen lock.
1. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If
you've forgotten them, use Google's website to retrieve them.
2. Perform an external reset of your phone.
Can't sign in to Google
If you’ve forgotten the Gmail address and password for your Google account:
1. Visit Google’s website to reset the password.
2. On a computer, log in to Gmail and confirm that the new password works.
3. Wait 24 hours after changing your password before resetting your device. For security, you can't use an
account to set up a phone after reset if that password changed within 24 hours.
Account sync issues
If your account is having problems syncing, you may see a message or an icon.
In most cases, these issues are temporary and your account will sync again after a few minutes. If you keep
having sync issues, try the solutions below.
Sync account manually
1. Go to Settings > Accounts.
2. Touch the account to sync.
3. Touch Account sync.
If your phone syncs, your issue is fixed. If not, try the troubleshooting solutions below.
Basic troubleshooting
After each troubleshooting step, try manually syncing to test if sync works.
1. Check that auto-sync is on.
a. Go to Settings > Accounts.
b. Touch the account.
by the account name means that some or all of the account's information is configured to auto-
sync.
by the account name means that the account will not auto-sync.
Fix a problem : Account and sign-in issues 182
2. Make sure your Internet connection works.
For sync to work, you need an Internet connection. To test if your connection is working, open a
browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular data.
3. Check if you have account issues.
For sync to work, you need to be able to sign in to your Google account. Make sure that you can sign in
to your account in other ways and on another device. For example, try checking your Gmail with your
computer's browser.
•If you can sign in, the issue is with your phone. You can move on to the next solution.
•If you can't sign in, your account may have an issue.
4. Check if a software update is available for your phone.
Advanced troubleshooting
After each troubleshooting step, try manually syncing to test if sync works.
1. Remove and re-add your account.
2. Clear cache and data for the Contacts app.
a. If you've saved any contacts since you last synced, back them up. Open the Contacts app and touch
> Settings > Export. Then export to a VCF file and email the file to yourself.
b. Clear the cache and data for the Contacts app.
c. Download the VCF file that you emailed to yourself, then import those contacts (Contacts > >
Settings > Import).
Fix a problem : Account and sign-in issues 183
App problems
App missing from home screen
If an app disappeared from your home screen, the shortcut for opening the app was removed and you just
need to add a shortcut.
If an app disappeared from your list of all apps, you need to reinstall it.
App crashes, won’t open, or isn’t working
After each step, check to see if the issue is fixed:
1. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off.
2. Check that you have not disabled permissions for the app. If any permissions are turned off, turn them
on and try using the app again.
3. Update the app.
4. Force stop the app. This completely shuts down the app, including any background services that may be
causing your issue.
5. Clear the app’s cache. This frees up space by removing temporary files.
6. Clear the app’s data. This erases all data saved in this app.
7. Contact the app’s developer.
a. Open the Play Store app.
b. Touch your profile icon > My apps & games.
c. Touch the app and swipe down to see contact information.
8. If all else fails, delete the app.
Tip: To figure out which third-party app is causing performance problems, use safe mode.
App disabled in safe mode
If apps are disabled because you’re in safe mode, you can’t use them until you exit safe mode.
To exit safe mode, turn your phone off and then on again.
Problems with app you installed
After each step, check to see if the issue is fixed:
1. Check for updates to the app.
2. If you can open the app, touch or > Help and look for troubleshooting information.
3. Clear the app's cache.
Fix a problem : App issues 184
4. Go to the developer’s website for support.
a. Open the Play Store app.
b. Touch your profile icon > My apps & games.
c. Touch the app and swipe down to see a link to the website.
Camera problems
Photo looks blurry
Wipe the lens clean with a soft, dry cloth and retake the photo.
If new photos still look blurry:
•Increase resolution (photo size) in the Camera app. A smaller photo size results in lower image quality.
•Avoid zooming when taking a photo. Pixelation always occurs when you zoom a digital photo. If you use
zoom during the shot itself, pixelation will be more evident.
•If you're indoors and taking a panoramic photo, switch to regular mode. Panorama works best for
outdoor shots; the algorithm that stitches the images together isn’t optimized for indoor, up-close
shots.
Accidentally deleted photos
You can try to recover recently deleted photos.
If recovered, be sure to back up your photos to the cloud.
Can’t delete photo
If a photo or video you deleted comes back, check if it’s on your SD card. To delete it, use the Files app. (If
you don’t have this app, download a file manager app and use it to delete the photo from your card.)
Or, remove your card from the phone and use a computer to delete photos from the card.
WhatsApp camera issues
If you installed WhatsApp and have problems taking photos or videos with it:
1. Check for updates to the app.
2. Clear the app's cache.
3. If the problem continues, open WhatsApp, touch > Settings > Help, and search for information about
your issue.
Error: Please restart camera
After each troubleshooting step, check to see if the issue is fixed:
1. Turn your phone off and then on again.
2. Clear the cache for the Camera app.
3. Check for updates to your Camera app.
Fix a problem : App issues 185
4. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
If the camera works correctly in safe mode, a third-party app is probably causing the issue.
5. If you’re storing photos/videos on your SD card, remove the card and see if you can take photos without
getting the error. If so, replace the SD card with a new card. Make sure the new card is certified A1 and
has a fast write speed.
Error: Camera busy
This error can occur if you use the camera in one app and then switch to another app that requires
permission to access the camera.
After each troubleshooting step, check to see if the issue is fixed:
1. Turn your phone off and then on again.
2. Check which apps have permission to access the camera.
Settings > Apps & notifications > Advanced > Permission manager > Camera
Review the list of the apps on your phone that request camera access and remove access for apps that
look suspicious or that you don’t use.
3. Clear the cache and data for the Camera app.
Error: Trash is full
If you’re getting messages about the trash being full:
1. Open the Gallery app.
2. Touch Folders > Trash > Empty trash.
3. Touch Empty to confirm the deletion.
Messaging problems
If you’re having problems sending or receiving messages, try the following:
1. Check for updates to your messaging app.
2. Check if a software update is available for your phone.
3. Turn your phone off and then on again.
4. If the problem persists, follow the steps below for specific problems. After each troubleshooting step,
check to see if your issue is fixed.
Red ! on text message
If you see , your text message was not sent.
1. Check your signal strength:
•Weak signal from your cellular provider is a common cause of unsent messages. In the status bar,
see how many bars your network connection has. If you see only one or two bars, change locations
to improve your signal strength, particularly if you are indoors.
2. Open the conversation and resend the message.
Fix a problem : App issues 186
Can't hear notifications
1. Adjust your notification settings.
2. If you're using a 3rd party launcher, try switching back to the Moto launcher. If this fixes the issue, then
find an alternative launcher to use.
Can't send or receive messages
1. Change your preferred network to Global. (Not all carriers support this feature.)
2. If you recently switched from iPhone and are having trouble sending messages to or receiving them
from an iPhone, your phone number may still be associated with iMessage. You need to deregister your
account.
3. Contact your carrier.
Can't send or receive pictures or videos
Your data plan must support MMS (multimedia messaging) and cellular data must be on.
Messages app stopped
1. Check that you have not disabled permissions for the Messages app. If any permissions are turned off,
turn them on and try using the app again.
2. Force stop the app. This completely shuts down the app, including any background services that may be
causing your issue.
3. Uninstall any recent app updates.
Go to Settings > Apps & notifications > See all # apps > Messages > > Uninstall updates.
4. Clear the app’s cache. This frees up space by removing temporary files.
5. Reset the phone.
Keyboard not working
If your keyboard has problems, like a missing spacebar:
1. Check for updates to your keyboard app.
2. Turn your phone off and then on again.
3. Clear the cache for the keyboard app.
Problems with FacebookLite, WhatsApp, other apps
If you’re having problems with messaging apps that you installed:
1. Check for updates to the app.
2. If you can open the app, touch or > Help and look for troubleshooting information.
3. Turn your phone off and then on again.
4. Clear the app's cache.
Fix a problem : App issues 187
Update Android software
For best performance, keep your phone updated with the latest available Android software.
Check Android version number
To check what version of Android your phone is running:
1. Go to Settings > About phone > Android version.
2. The number displayed is your phone's Android version.
Install Android software updates
Your phone notifies you if an Android software update is available.
To manually check for updates, go to Settings > System updates.
If an upgrade is available, follow the onscreen instructions to install it.
Tips:
•To save data charges, use a Wi‑Fi connection to download software updates.
•For safety reasons, your phone may download security updates (not OS upgrades) automatically
over your mobile network if Wi-Fi is not available within a few days after you receive a notification
that a security update is available. In this case, data charges may apply depending on the carrier.
You can't downgrade to a previous software version after installing an update.
Check if and when updates are available
Types of updates:
•Security updates contain fixes and improvements from Google for your current version of the Android
operating system. Motorola provides these updates to most phones on a regular basis.
•Android OS updates are new versions of the Android operating system. Motorola provides OS updates
from Google to eligible phones as soon as possible.
To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,
see the software update website for your country. Our support agents get their Android update information
from here too. If the website doesn't have a update release date for your phone, then we don’t know the
release date yet.
For Android OS updates, with several phone models, regions, and distribution channels we may have
hundreds of software versions to test before releasing an update to your phone. Because dependencies on
carriers and other key partners for certifications, independent testing, and requests for changes take more
time, all phone owners don't receive updates at the same time, even in the same region.
Reset Wi-Fi, cellular data, and Bluetooth
If you're having problems with connections, review this information first:
•Wi-Fi
Fix a problem : Maintenance procedures 189
•Bluetooth
•Cellular data
•Hotspot (internet sharing)
Then, if you’re still experiencing problems, try resetting all network settings:
1. Go to Settings > System > Advanced > Reset options.
2. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings.
3. If you're using dual SIMs, select the SIM to reset for mobile data settings.
4. Touch Reset settings.
5. Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again.
Reset phone
What a reset does
Resetting your phone erases all data and brings it back to out-of-the-box condition. This data will be erased
from the phone:
•Google account
•Media (music, photos, videos)
•System settings and data
•App settings and data (including text messages)
•Downloaded apps
Before you reset
1. Back up your data.
If your phone works and you can unlock it:
•If you aren't automatically saving your photos and videos to your Google Gallery library, back them
up now or copy them to a computer.
•Make sure that any changes you made to contacts or calendar are synced to an account.
2. Make sure you have your security information:
•The username for a Google account on your phone. (Settings > Accounts)
•The password for that Google account. If you've forgotten the password, you can reset it. Wait 24
hours before resetting the phone if you reset your password.
•If you set a screen lock, make sure you know the PIN, pattern, or password.
To restore your data after resetting, you'll need to enter security information. This shows that you or
someone you trust did the reset and helps prevent others from using your phone without permission.
Fix a problem : Maintenance procedures 190
3. If you’re going to give your phone to someone else, disable Factory Reset Protection (FRP):
a. Remove the screen lock.
b. Remove your Google accounts from the phone.
FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires
logging into the phone with the owner's account to reset the phone. Removing your account and screen
lock before the reset lets the person you're giving it to set it up with their own information.
Reset phone from Settings
To erase all data and reset your phone:
1. Go to Settings > System.
2. Touch Advanced > Reset options > Erase all data (factory reset).
Get more help
Issue Where to get help
Billing or cellular network issues Contact your carrier.
Learn to use an app Open the app and touch or > Help.
Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact
options.
Regulatorio (México)
Modelo: XT2155-1
Número IFT: RTIMOXTXX-XXXX
Batería de Ion de Litio: 3.85 Vcc 3 760 / 4 000 mAh
Cargador para viaje ca/cc
Entrada: 100 – 240 Vca 50/60 Hz 0.3 A
Salida: 5.0 Vcc 2.0 A 10 W
Modelo: XT2155-5
Número IFT: RTIMOXTXX-XXXX
Batería de Ion de Litio: 3.85 Vcc 3 760 / 4 000 mAh
Cargador para viaje ca/cc
Entrada: 100 – 240 Vca 50/60 Hz 0.3 A
Salida: 5.0 Vcc 2.0 A 10 W
View more legal and regulatory information at Settings > About phone > Legal information.
Fix a problem : Maintenance procedures 191