Table of Contents
- User Guide
- 1 Safety
- 2 Learn About the Printer
- 3 Set up, Install, and Configure
- Selecting a location for the printer
- Attaching cables
- Loading paper and specialty media
- Installing and Updating Software, Drivers, and Firmware
- Installing the Software
- Operating System Requirements
- Installing the Print Drivers for a Windows Network Printer
- Installing the Windows Print Driver .zip File
- Installing the Print Drivers for a Windows USB Printer
- Installing the Printer as a Web Service on Devices
- Installing the Drivers and Utilities for MacOS
- Installing Print Drivers and Utilities for UNIX and Linux
- Updating Firmware
- Exporting or importing a configuration file
- Installing the Software
- Networking
- Printing the Menu Settings Page
- 4 Secure the Printer
- 5 Print
- 6 Use Printer Menus
- 7 Maintain the Printer
- 8 Troubleshoot a Problem
- Print quality problems
- Printing problems
- Print quality is poor
- Blank or white pages
- Dark print
- Fine lines are not printed correctly
- Folded or wrinkled paper
- Gray background
- Incorrect margins
- Light print
- Mottled print and dots
- Paper curl
- Print crooked or skewed
- Solid black pages
- Text or images cut off
- Toner easily rubs off
- Horizontal light bands
- Vertical light bands
- Vertical white lines
- Vertical dark bands
- Vertical dark lines or streaks
- Vertical dark streaks with print missing
- Repeating defects
- Print jobs do not print
- Slow printing
- Job prints from the wrong tray or on the wrong paper
- Print quality is poor
- The printer is not responding
- Network connection problems
- Issues with supplies
- Clearing Jams
- Paper feed problems
- Contacting customer support
- A Regulatory Information
- Basic Regulations
- Noise Emission Levels
- Static Sensitivity Notice
- ENERGY STAR
- Temperature Information
- Información de la energía de México
- Laser Notice
- Power
- Regulatory Notices for Wireless Products
- Federal Communications Commission (FCC) Compliance Information Statement
- Innovation, Science and Economic Development Canada Compliance Statement
- Germany
- Turkey RoHS Regulation
- Ukraine RoHS Compliance
- Material Safety Data Sheets
- Basic Regulations
- B Recycling and Disposal
Xerox B310V/DNI User Manual
Displayed below is the user manual for B310V/DNI by Xerox which is a product in the Laser Printers category. This manual has pages.
Related Manuals
Version 1.0
March 2021
702P08627
Xerox®B310 Printer
User Guide
© 2021 Xerox Corporation. All rights reserved. Xerox®and Xerox and Design®are trademarks of Xerox Corporation in the
United States and other countries.
Adobe®, Adobe PDF logo, Adobe®Reader®, Adobe®Type Manager®, ATM™, Flash®, Macromedia®, Photoshop®, and
PostScript®are trademarks or registered trademarks of Adobe Systems, Inc.
Apple®, Bonjour®, EtherTalk™, TrueType®, iPad®, iPhone®, iPod®, iPod touch®, AirPrint®and the AirPrint Logo®, Mac®, Mac
OS®, and Macintosh®are trademarks or registered trademarks of Apple Inc. in the U.S. and other countries.
Gmail™webmail service, and Android™mobile technology platform are trademarks of Google, Inc.
HP-GL®, HP-UX®, and PCL®are registered trademarks of Hewlett-Packard Corporation in the United States and/or other
countries.
IBM®and AIX®are registered trademarks of International Business Machines Corporation in the United States and/or other
countries.
McAfee®, ePolicy Orchestrator®, and McAfee ePO™are trademarks or registered trademarks of McAfee, Inc. in the United
States and other countries.
Microsoft®, Windows Vista®, Windows®, Windows Server®, and OneDrive®are registered trademarks of Microsoft
Corporation in the United States and other countries.
Mopria is a trademark of the Mopria Alliance.
PANTONE®and other Pantone, Inc. trademarks are the property of Pantone, Inc.
UNIX®is a trademark in the United States and other countries, licensed exclusively through X/ Open Company Limited.
Linux®is a registered trademark of Linus Torvalds.
Wi-Fi CERTIFIED Wi-Fi Direct®is a trademark of the Wi-Fi Alliance.
PCL®is a registered trademark of the Hewlett-Packard Company. PCL is a designation of a set of printer commands
(language) and functions included in its printer products. This printer is intended to be compatible with the PCL language.
This means the printer recognizes PCL commands used in various application programs, and that the printer emulates the
functions corresponding to the commands.
All other trademarks are the property of their respective owners.
Xerox®B310 Printer
User Guide
3
Table of Contents
1 Safety .......................................................................................................................................... 9
Conventions........................................................................................................................... 10
Product Statements ............................................................................................................... 11
Maintenance Safety............................................................................................................... 14
Consumable Information ....................................................................................................... 15
2 Learn About the Printer .........................................................................................................17
Printer configuration .............................................................................................................. 18
Using the control panel.......................................................................................................... 19
Understanding the status of the indicator light ...................................................................... 20
Selecting paper...................................................................................................................... 21
Paper guidelines .............................................................................................................. 21
Paper characteristics ........................................................................................................ 21
Unacceptable paper......................................................................................................... 22
Selecting preprinted forms and letterhead ....................................................................... 22
Storing paper................................................................................................................... 23
Supported paper sizes ...................................................................................................... 23
Supported paper types..................................................................................................... 25
Supported paper weights ................................................................................................. 26
3 Set up, Install, and Configure...............................................................................................27
Selecting a location for the printer ......................................................................................... 28
Attaching cables .................................................................................................................... 29
Loading paper and specialty media........................................................................................ 30
Setting the Paper Size and Type....................................................................................... 30
Configuring Universal paper settings................................................................................ 30
Loading Trays .................................................................................................................. 30
Loading the Multipurpose Feeder ..................................................................................... 32
Installing and Updating Software, Drivers, and Firmware ....................................................... 34
Installing the Software .................................................................................................... 34
Updating Firmware.......................................................................................................... 37
Exporting or importing a configuration file....................................................................... 38
Networking............................................................................................................................ 39
Connecting the Printer to a Wi-Fi Network ....................................................................... 39
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS) .............. 39
Configuring Wi-Fi Direct................................................................................................... 39
Connecting a mobile device to the printer........................................................................ 40
Connecting a computer to the printer .............................................................................. 40
Deactivating the Wi-Fi network........................................................................................ 41
4Xerox®B310 Printer
User Guide
Checking the printer connectivity ..................................................................................... 41
Printing the Menu Settings Page ............................................................................................ 42
4 Secure the Printer....................................................................................................................43
Locating the Security Slot ...................................................................................................... 44
Erasing printer memory.......................................................................................................... 45
Restoring factory default settings........................................................................................... 46
Statement of Volatility........................................................................................................... 47
5 Print ...........................................................................................................................................49
Printing from a Computer ...................................................................................................... 50
Printing from a Mobile Device ................................................................................................ 51
Printing from a Mobile Device using Mopria™Print Service............................................... 51
Printing from a Mobile Device Using AirPrint®.................................................................. 51
Printing from a Mobile Device using Wi-Fi Direct®............................................................ 51
Printing a font sample list ...................................................................................................... 53
Placing separator sheets between copies................................................................................ 54
Canceling a print job.............................................................................................................. 55
From the printer control panel.......................................................................................... 55
From the computer .......................................................................................................... 55
Adjusting toner darkness........................................................................................................ 56
6 Use Printer Menus ..................................................................................................................57
Menu map............................................................................................................................. 58
Device ................................................................................................................................... 59
Preferences...................................................................................................................... 59
Eco-Mode ........................................................................................................................ 60
Notifications.................................................................................................................... 60
Power Management......................................................................................................... 62
Restore Factory Defaults .................................................................................................. 63
Maintenance ................................................................................................................... 63
About this Printer............................................................................................................. 66
Print....................................................................................................................................... 67
Layout............................................................................................................................. 67
Setup............................................................................................................................... 68
Quality............................................................................................................................. 69
PostScript ........................................................................................................................ 70
PCL.................................................................................................................................. 70
Image ............................................................................................................................. 72
Paper..................................................................................................................................... 73
Tray Configuration........................................................................................................... 73
Media Configuration........................................................................................................ 74
Network/Ports........................................................................................................................ 76
Network Overview............................................................................................................ 76
Table of Contents
Xerox®B310 Printer
User Guide
5
Wireless........................................................................................................................... 77
Wi-Fi Direct...................................................................................................................... 80
Ethernet .......................................................................................................................... 80
TCP/IP ............................................................................................................................. 82
SNMP .............................................................................................................................. 83
IPSec............................................................................................................................... 85
802.1x............................................................................................................................. 86
LPD Configuration............................................................................................................ 86
HTTP/FTP Settings ........................................................................................................... 87
USB................................................................................................................................. 88
Restrict external network access ....................................................................................... 89
Security ................................................................................................................................. 90
Login Methods................................................................................................................. 90
Certificate Management.................................................................................................. 92
Login Restrictions............................................................................................................. 92
Erase Temporary Data Files.............................................................................................. 93
Miscellaneous .................................................................................................................. 93
Reports.................................................................................................................................. 94
Menu Settings Page......................................................................................................... 94
Device ............................................................................................................................. 94
Print................................................................................................................................. 94
Network........................................................................................................................... 95
Troubleshooting..................................................................................................................... 96
7 Maintain the Printer...............................................................................................................97
Checking the Status of Parts and Supplies.............................................................................. 98
Configuring supply notifications............................................................................................. 99
Setting up e-mail alerts ........................................................................................................ 100
Viewing reports.................................................................................................................... 101
Ordering Parts and Supplies ................................................................................................. 102
Using Genuine Xerox Parts and Supplies......................................................................... 102
Replacing parts and supplies ................................................................................................ 103
Replacing the Toner Cartridge ........................................................................................ 103
Replacing the imaging unit ............................................................................................ 105
Replacing the tray.......................................................................................................... 107
Cleaning printer parts .......................................................................................................... 108
Cleaning the printer ....................................................................................................... 108
Saving energy and paper ..................................................................................................... 109
Configuring the power save mode settings..................................................................... 109
Conserving supplies........................................................................................................ 109
Moving the printer to another location ................................................................................ 110
8 Troubleshoot a Problem ..................................................................................................... 111
Print quality problems .......................................................................................................... 112
Printing problems................................................................................................................. 113
Table of Contents
6Xerox®B310 Printer
User Guide
Print quality is poor........................................................................................................ 113
Print jobs do not print .................................................................................................... 142
Slow printing.................................................................................................................. 143
Job prints from the wrong tray or on the wrong paper.................................................... 146
The printer is not responding ............................................................................................... 147
Network connection problems.............................................................................................. 149
Cannot open Embedded Web Server .............................................................................. 149
Cannot connect the printer to the Wi-Fi network ............................................................ 150
Issues with supplies ............................................................................................................. 152
Replace cartridge, printer region mismatch .................................................................... 152
Non-Xerox Parts and Supplies......................................................................................... 153
Clearing Jams ...................................................................................................................... 154
Avoiding Jams................................................................................................................ 154
Identifying Jam Locations.............................................................................................. 155
Paper Jam in the Standard Output Tray ......................................................................... 156
Paper Jam in the Multipurpose Feeder............................................................................ 156
Paper Jam in Trays......................................................................................................... 159
Paper Jam in the Duplex Unit......................................................................................... 163
Paper Jam in the Rear Door............................................................................................ 166
Paper feed problems ............................................................................................................ 168
Envelope Seals When Printing ........................................................................................ 168
Collated printing does not work...................................................................................... 169
Tray linking does not work.............................................................................................. 170
Paper frequently jams .................................................................................................... 171
Jammed pages are not reprinted ................................................................................... 172
Contacting customer support ............................................................................................... 173
A Regulatory Information...................................................................................................... 175
Basic Regulations ................................................................................................................. 176
Noise Emission Levels..................................................................................................... 176
Static Sensitivity Notice ................................................................................................. 176
ENERGY STAR ................................................................................................................ 176
Temperature Information............................................................................................... 176
Información de la energía de México ............................................................................. 177
Laser Notice................................................................................................................... 177
Power ............................................................................................................................ 177
Regulatory Notices for Wireless Products........................................................................ 178
Federal Communications Commission (FCC) Compliance Information Statement........... 179
Innovation, Science and Economic Development Canada Compliance
Statement ..................................................................................................................... 180
Germany........................................................................................................................ 181
Turkey RoHS Regulation ................................................................................................. 181
Ukraine RoHS Compliance.............................................................................................. 181
Material Safety Data Sheets ................................................................................................ 182
B Recycling and Disposal ....................................................................................................... 183
Table of Contents
Xerox®B310 Printer
User Guide
7
Product Disposal and Recycling ............................................................................................ 184
North America ..................................................................................................................... 185
Xerox Green World Alliance .................................................................................................. 186
Waste from Electrical and Electronic Equipment (WEEE) Directive ........................................ 187
India E-Waste notice...................................................................................................... 187
Table of Contents
8Xerox®B310 Printer
User Guide
Table of Contents
Xerox®B310 Printer
User Guide
9
1
Safety
This chapter contains:
• Conventions............................................................................................................................... 10
• Product Statements ................................................................................................................... 11
• Maintenance Safety................................................................................................................... 14
• Consumable Information ........................................................................................................... 15
Your printer and the recommended supplies have been designed and tested to meet strict safety
requirements. Attention to the following information ensures the continued safe operation of your
Xerox printer.
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
Caution: A caution indicates a potentially hazardous situation that could injure you.
Different types of statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—MOVING PARTS: Indicates a risk of laceration or abrasion injuries from rotating
parts.
10 Xerox®B310 Printer
User Guide
Safety
Product Statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the
power cord to an appropriately rated and properly grounded electrical outlet that is near the
product and easily accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the
power cord provided with this product or the manufacturer authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multi-outlet
power strips, multi-outlet extenders, or UPS devices. The power capacity of these types of
accessories can be easily overloaded by a laser printer and may result in a risk of fire, property
damage, or poor printer performance.
CAUTION—POTENTIAL INJURY: Do not use this product with an inline surge protector. The
use of a surge protection device may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this
product near water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or
make any electrical or cabling connections, such as the power cord, fax feature, or telephone,
during a lightning storm.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the
power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord
between objects such as furniture and walls. If any of these things happen, a risk of fire or
electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the
power cord from the electrical outlet before inspecting it.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections, such as Ethernet and telephone system connections, are properly installed in their
marked plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the
controller board or installing optional hardware or memory devices sometime after setting up
the printer, then turn the printer off, and unplug the power cord from the electrical outlet
before continuing. If you have any other devices attached to the printer, then turn them off as
well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior
of the printer, unplug the power cord from the electrical outlet and disconnect all cables from
the printer before proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20kg (44lb), then it may
require two or more people to lift it safely.
Xerox®B310 Printer
User Guide
11
Safety
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid
personal injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn off the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it,
then disconnect them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when
passing over thresholds and breaks in flooring.
• If the printer does not have a caster base but is configured with optional trays or output
options, then remove the output options and lift the printer off the trays. Do not try to lift
the printer and any options at the same time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of
the printer.
• Any cart used to move the hardware options must have a surface able to support the
dimensions of the options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may
require a caster base, furniture, or other feature to prevent instability causing possible injury.
For more information on supported configurations, contact the place where you purchased the
printer.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray
separately. Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury
from a hot component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked
with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and
covers.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User Guide may result in
hazardous radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be
replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not
recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according
to the manufacturer instructions and local regulations.
12 Xerox®B310 Printer
User Guide
Safety
This product is designed, tested, and approved to meet strict global safety standards with the use of
specific manufacturer components. The safety features of some parts may not always be obvious.
The manufacturer is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service
representative.
This product uses a printing process that heats the print media, and the heat may cause the media to
release emissions. You must understand the section in your operating instructions that discusses the
guidelines for selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped
with a filter designed to limit ozone concentrations to levels well below the recommended exposure
limits. To avoid high ozone concentration levels during extensive usage, install this product in a well-
ventilated area and replace the ozone and exhaust filters if instructed to do so in the product
maintenance instructions. If there are no references to filters in the product maintenance
instructions, then there are no filters requiring replacement for this product.
SAVE THESE INSTRUCTIONS.
Xerox®B310 Printer
User Guide
13
Safety
Maintenance Safety
Do not carry out any maintenance on this product that is not described in the customer
documentation.
CAUTION—POTENTIAL INJURY: Do not use aerosol cleaners. Aerosol cleaners can be
explosive or flammable when used on electromechanical equipment.
Use supplies and cleaning materials only as directed.
Do not remove the covers or guards that are fastened with screws. Customer service items are not
located behind these covers.
In case of a Dry Ink or Toner Spill, use a broom or a wet cloth to wipe off spilled dry ink or toner.
Sweep slowly to minimize generation of dust during clean up. Avoid using a vacuum. If a vacuum
must be used, the unit should be designed for combustible dusts, having an explosion rated motor
and non-conductive hose.
CAUTION—HOT SURFACE: The metallic surfaces in the fuser area are hot. Use caution when
you remove paper jams from this area and avoid touching any metallic surfaces.
14 Xerox®B310 Printer
User Guide
Safety
Consumable Information
CAUTION—POTENTIAL INJURY: When handling cartridges such as ink or fuser, avoid skin or
eye contact. Eye contact can cause irritation and inflammation. Do not attempt to disassemble
the cartridge. This can increase the risk of skin or eye contact.
Store all consumables in accordance with the instructions given on the package or container.
Keep all consumables away from the reach of children.
Never throw dry ink/toner, print cartridges, or dry ink/toner containers into an open flame.
For information on Xerox®supplies recycling programs, go to: https://www.xerox.com/recycling.
Xerox®B310 Printer
User Guide
15
Safety
Xerox®B310 Printer
User Guide
17
2
Learn About the Printer
This chapter contains:
• Printer configuration .................................................................................................................. 18
• Using the control panel.............................................................................................................. 19
• Understanding the status of the indicator light .......................................................................... 20
• Selecting paper .......................................................................................................................... 21
Using the control panel
Control panel part Function
1Display • View printer messages and supply status.
• Set up and operate the printer.
2Right arrow button • Scroll through menus or move between
screens and menu options.
• Increase the numeric value of a setting.
3Stop or Cancel button Stop the current job.
4Indicator light Check the status of the printer.
5Select button • Select a menu option.
• Save the changes in a setting.
6Back button Return to the previous screen.
7Left arrow button • Scroll through menus or move between
screens and menu options.
• Decrease the numeric value of a setting.
8Power button Turn on or turn off the printer.
To turn off the printer, press and hold the
power button for five seconds.
Xerox®B310 Printer
User Guide
19
Learn About the Printer
Understanding the status of the indicator light
Indicator light Printer status
Off The printer is off or in Hibernate mode.
Blue The printer is ready or processing data.
Blinking red The printer requires user intervention.
Solid amber The printer is in Sleep mode.
20 Xerox®B310 Printer
User Guide
Learn About the Printer
Selecting paper
PPaappeerr gguuiiddeelliinneess
Use the appropriate paper to prevent jams and help ensure trouble-free printing.
• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is
usually indicated on the paper package.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are specifically designed for electrophotographic printing.
PPaappeerr cchhaarraacctteerriissttiiccss
The following paper characteristics affect print quality and reliability. Consider these factors before
printing on them.
WWeeiigghhtt
The standard tray can feed paper weights from 60 to 120g/m2(16 to 32 lb) grain long paper. Paper
lighter than 60g/m2(16lb) may not be stiff enough to feed properly, and may cause jams.
CCuurrll
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems.
Curl can occur after the paper passes through the printer, where it is exposed to high temperatures.
Storing paper unwrapped in hot, humid, cold, or dry conditions can contribute to paper curling before
printing and can cause feeding problems.
SSmmooootthhnneessss
Paper smoothness directly affects print quality. If paper is too rough, toner cannot fuse to it properly.
If paper is too smooth, it can cause paper feeding or print quality issues. We recommend the use of
paper with 50 Sheffield points.
MMooiissttuurree ccoonntteenntt
The amount of moisture in paper affects both print quality and the printer ability to feed the paper
correctly. Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes
can degrade its performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before
printing. Extend the time several days if the storage or transportation environment is very different
from the printer environment. Thick paper may also require a longer conditioning period.
Xerox®B310 Printer
User Guide
21
Learn About the Printer
GGrraaiinn ddiirreeccttiioonn
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long,
running the length of the paper, or grain short, running the width of the paper.
For 60–120g/m2(16–32-lb) paper, grain long paper is recommended.
FFiibbeerr ccoonntteenntt
Most high-quality xerographic paper is made from 100 percent chemically treated pulped wood. This
content provides the paper with a high degree of stability, resulting in fewer paper feeding problems
and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.
UUnnaacccceeppttaabbllee ppaappeerr
The following paper types are not recommended for use with the printer:
• Chemically treated papers used to make copies without carbon paper, also known as carbonless
papers, carbonless copy paper (CCP), or no carbon required (NCR) paper
• Preprinted papers with chemicals that may contaminate the printer
• Preprinted papers that can be affected by the temperature in the printer fuser
• Preprinted papers that require a registration (the precise print location on the page) greater than
±2.3mm (±0.9in.), such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with a software application to successfully print on
these forms.
• Coated papers (erasable bond), synthetic papers, thermal papers
• Rough-edged, rough or heavily textured surface papers, or curled papers
• Recycled papers that fail EN12281:2002 (European)
• Paper weighing less than 60g/m2(16lb)
• Multiple-part forms or documents
SSeelleeccttiinngg pprreepprriinntteedd ffoorrmmss aanndd lleetttteerrhheeaadd
• Use grain long paper.
• Use only forms and letterhead printed using an offset lithographic or engraved printing process.
• Avoid paper with rough or heavily textured surfaces.
• Use inks that are not affected by the resin in toner. Inks that are oxidation-set or oil-based
generally meet these requirements; latex inks might not.
• Print samples on preprinted forms and letterheads considered for use before buying large
quantities. This action determines whether the ink in the preprinted form or letterhead affects
print quality.
• When in doubt, contact your paper supplier.
• When printing on letterhead, load the paper in the proper orientation for your printer. For more
information, see the Paper and Specialty Media Guide.
22 Xerox®B310 Printer
User Guide
Learn About the Printer
SSttoorriinngg ppaappeerr
Use these paper storage guidelines to help avoid jams and uneven print quality:
• Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours
before printing.
• Extend the time several days if the storage or transportation environment is very different from
the printer environment. Thick paper may also require a longer conditioning period.
• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40
percent.
• Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with
relative humidity between 40 and 60 percent.
• Store paper in cartons, on a pallet or shelf, rather than on the floor.
• Store individual packages on a flat surface.
• Do not store anything on top of individual paper packages.
• Take paper out of the carton or wrapper only when you are ready to load it in the printer. The
carton and wrapper help keep the paper clean, dry, and flat.
SSuuppppoorrtteedd ppaappeerr ssiizzeess
Paper size
Standard 250-
sheet tray
Optional 550-
sheet tray
Multipurpose
feeder
Two-sided
printing
A4
210 x 297 mm
(8.27 x 11.7 in.)
A5 Portrait (SEF)
148 x 210 mm
(5.83 x 8.27 in.)
X
A5 Landscape
(LEF)1
210 x 148 mm
(8.27 x 5.83 in.)
X
A6
105 x 148 mm
(4.13 x 5.83 in.)
X
JIS B5
182 x 257 mm
(7.17 x 10.1 in.)
X
Xerox®B310 Printer
User Guide
23
Learn About the Printer
Paper size
Standard 250-
sheet tray
Optional 550-
sheet tray
Multipurpose
feeder
Two-sided
printing
Oficio (Mexico)
215.9 x 340.4 mm
(8.5 x 13.4 in.)
Hagaki
100 x 148 mm
(3.94 x 5.83 in.)
X X
Statement
139.7 x 215.9 mm
(5.5 x 8.5 in.)
X
Executive
184.2 x 266.7 mm
(7.25 x 10.5 in.)
X
Letter
215.9 x 279.4 mm
(8.5 x 11 in.)
Legal
215.9 x 355.6 mm
(8.5 x 14 in.)
Folio
215.9 x 330.2 mm
(8.5 x 13 in.)
Universal3
99 x 148 mm to
215.9 x 359.92 mm
(3.9 x 5.83 in. to 8.5
x 14.17 in.)
2
73/4 Envelope
98.4 x 190.5 mm
(3.875 x 7.5 in.)
X X X
9 Envelope
98.4 x 225.4 mm
(3.875 x 8.9 in.)
X X X
10 Envelope X X X
24 Xerox®B310 Printer
User Guide
Learn About the Printer
Paper size
Standard 250-
sheet tray
Optional 550-
sheet tray
Multipurpose
feeder
Two-sided
printing
104.8 x 241.3 mm
(4.12 x 9.5 in.)
DL Envelope
110 x 220 mm
(4.33 x 8.66 in.)
X X X
C5 Envelope
162 x 229 mm
(6.38 x 9.01 in.)
X X X
B5 Envelope
176 x 250 mm
(6.93 x 9.84 in.)
X X X
Other Envelope
98.4 x 162mm to
176 x 250mm
(3.87 x 6.38in. to
6.93 x 9.84in.)
X X X
1The default support is long-edge feed.
2Paper must be at least 210 mm (8.27 in.) wide and 279.4 mm (11 in.) long for two-sided printing.
3When Universal is selected, the paper is formatted for 215.90 x 355.60 mm (8.5 x 14 in.) unless specified by
the application.
SSuuppppoorrtteedd ppaappeerr ttyyppeess
Paper type
Standard 250-
sheet tray
Optional 550-
sheet tray
Multipurpose
feeder
Two-sided
printing
Plain paper
Card stock X X X
Recycled
Paper labels*X
Bond
Letterhead
Xerox®B310 Printer
User Guide
25
Learn About the Printer
Paper type
Standard 250-
sheet tray
Optional 550-
sheet tray
Multipurpose
feeder
Two-sided
printing
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Envelope X X X
Rough envelope X X X
* One-sided paper labels are supported for occasional use of less than 20 pages per month. Vinyl, pharmacy,
or two-sided labels are not supported.
SSuuppppoorrtteedd ppaappeerr wweeiigghhttss
Standard 250-
sheet tray
Optional 550-
sheet tray
Multipurpose
feeder
Two-sided
printing
Paper weight 60–120g/m2
(16–32 lb)
60–120g/m2
(16–32 lb)
60–217g/m2
(16–58 lb)
60–90g/m2
(16–24 lb)
26 Xerox®B310 Printer
User Guide
Learn About the Printer
Xerox®B310 Printer
User Guide
27
3
Set up, Install, and Configure
This chapter contains:
• Selecting a location for the printer ............................................................................................. 28
• Attaching cables ........................................................................................................................ 29
• Loading paper and specialty media............................................................................................ 30
• Installing and Updating Software, Drivers, and Firmware ........................................................... 34
• Networking ................................................................................................................................ 39
• Printing the Menu Settings Page ................................................................................................ 42
Selecting a location for the printer
• Leave enough room to open trays, covers, and doors and to install hardware options.
• Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the
power cord to an appropriately rated and properly grounded electrical outlet that is near
the product and easily accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this
product near water or wet locations.
• Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the
CEN Technical Committee 156 standard.
• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust
– Away from stray staples and paper clips
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight and humidity extremes
• Observe the recommended temperatures and avoid fluctuations.
– Ambient temperature: 10 to 32.2°C (50 to 90°F)
– Storage temperature: -40 to 40°C (-40 to 104°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
1. Top: 305 mm (12 in.)
2. Rear: 100 mm (3.94 in.)
3. Right side: 76.2 mm (3 in.)
4. Front: 305 mm (12 in.)
The minimum space needed in front of
the printer is 76 mm (3 in.).
5. Left side: 110 mm (4.33 in.)
28 Xerox®B310 Printer
User Guide
Set up, Install, and Configure
Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or
make any electrical or cabling connections, such as the power cord, fax feature, or telephone,
during a lightning storm.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the
power cord to an appropriately rated and properly grounded electrical outlet that is near the
product and easily accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the
power cord provided with this product or the manufacturer's authorized replacement.
Warning: To avoid loss of data or printer malfunction, do not touch the USB cable, any wireless
network adapter, or the printer in the areas shown while actively printing.
Printer port Function
1 USB printer port Connect the printer to a computer.
2 Ethernet port Connect the printer to a network.
3 Power cord socket Connect the printer to an electrical outlet.
Xerox®B310 Printer
User Guide
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Set up, Install, and Configure
Loading paper and specialty media
SSeettttiinngg tthhee PPaappeerr SSiizzee aanndd TTyyppee
1. From the control panel, navigate to:
Settings > OK > Paper > OK > Tray Configuration > OK > Paper Size/Type > OK, then select a
paper source
2. Set the paper size and type.
CCoonnffiigguurriinngg UUnniivveerrssaall ppaappeerr sseettttiinnggss
1. From the control panel, navigate to:
Settings >>Paper > > Media Configuration > > Universal Setup >
2. Configure the settings.
LLooaaddiinngg TTrraayyss
1. Remove the tray.
Note: To avoid paper jams, do not remove the tray while the printer is busy.
30 Xerox®B310 Printer
User Guide
Set up, Install, and Configure
2. Adjust the guides to match the size of the paper that you are loading.
3. Flex, fan, and align the paper edges before loading.
4. Load the paper stack with the printable side facedown, and then make sure that the guides fit
snugly against the paper.
• Load letterhead facedown with the header toward the front of the tray for one-sided printing.
• Load letterhead faceup with the header toward the back of the tray for two-sided printing.
• Do not slide paper into the tray.
Xerox®B310 Printer
User Guide
31
Set up, Install, and Configure
• To avoid paper jams, make sure that the stack height is below the maximum paper fill
indicator.
5. Insert the tray.
If necessary, set the paper size and paper type from the control panel to match the paper loaded.
LLooaaddiinngg tthhee MMuullttiippuurrppoossee FFeeeeddeerr
1. Open the multipurpose feeder.
32 Xerox®B310 Printer
User Guide
Set up, Install, and Configure
2. Flex, fan, and align the paper edges before loading.
3. Load paper with the printable side faceup.
• Load letterhead faceup with the header toward the rear of the printer for one-sided printing.
• Load letterhead facedown with the header toward the front of the printer for two-sided
printing.
• Load envelopes with the flap facedown on the left side.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows,
coated linings, or self-stick adhesives.
4. Adjust the guide to match the size of the paper that you are loading.
5. From the control panel, set the paper size and paper type to match the paper loaded.
Xerox®B310 Printer
User Guide
33
Set up, Install, and Configure
Installing and Updating Software, Drivers, and
Firmware
IInnssttaalllliinngg tthhee SSooffttwwaarree
Before you install the print driver software, verify that the printer is plugged in, powered on,
connected correctly, and has a valid IP address. The IP address usually appears in the upper right
corner of the control panel.
To view the IP address of the printer, refer to Finding the IP Address of the Printer.
Note: If the Software and Documentation disc is not available, download the latest drivers
from www.xerox.com/drivers
OOppeerraattiinngg SSyysstteemm RReeqquuiirreemmeennttss
• Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Server 2008 R2, Windows Server
2012, Windows Server 2016, and Windows Server 2019.
• MacOS version 10.14 and later.
• UNIX and Linux: Your printer supports connection to various UNIX platforms through the network
interface.
IInnssttaalllliinngg tthhee PPrriinntt DDrriivveerrss ffoorr aa WWiinnddoowwss NNeettwwoorrkk PPrriinntteerr
1. Insert the Software and Documentation disc into the appropriate drive on your computer. If the
installer does not start automatically, navigate to the drive, then double-click the Setup.exe
installer file.
2. Click Xerox Smart Start — Driver Installer (Recommended).
3. At the License Agreement, click Agree.
4. From the list of discovered printers, select your printer.
When you install print drivers for a network printer, if your printer does not appear in the list, click
Don’t See Your Printer?, then enter the IP address for your printer.
To view the IP address of your printer, refer to Finding the IP Address of the Printer.
5. Click Quick Install.
A message appears that confirms that the installation is successful.
6. To complete the installation and close the Installer window, click Done.
IInnssttaalllliinngg tthhee WWiinnddoowwss PPrriinntt DDrriivveerr ..zziipp FFiillee
You can download print drivers from Xerox.com in a .zip file, then use the Windows Add Printer Wizard
to install the print drivers on your computer.
To install the print driver from the .zip file:
1. Download, then extract the required .zip file to a local directory on your computer.
34 Xerox®B310 Printer
User Guide
Set up, Install, and Configure
2. At your computer, open the Control Panel, then select Devices and Printers > Add a Printer.
3. Click The printer that I want isn't listed, then click Add a local printer or network printer with
manual settings.
4. To use a previously established port, select Use an existing port, then from the list, select a
Standard TCP/IP Port.
5. To create a Standard TCP/IP port:
a. Select Create a New Port.
b. For Type of port, select Standard TCP/IP Port, then click Next.
c. In the Hostname or IP address field, type the printer IP address or host name.
d. To disable the feature, clear the check box for Query the printer and automatically select
the driver to use, then click Next.
6. Click Have Disk.
7. Click Browse. Browse to, then select the driver.inf file for your printer. Click Open.
8. Select your printer model, then click Next.
9. If a prompt appears because the print driver was installed previously, click Use the driver that is
currently installed (recommended).
10. In the Printer name field, type a name for your printer.
11. To install the print driver, click Next.
12. If needed, set the printer as the default printer.
Note: Before you select Share Printer, contact your system administrator.
13. To send a test page to the printer, click Print a test page.
14. Click Finish.
IInnssttaalllliinngg tthhee PPrriinntt DDrriivveerrss ffoorr aa WWiinnddoowwss UUSSBB PPrriinntteerr
1. Connect the B end of a standard A/B USB 2.0 or USB 3.0 cable to the USB Port on the back of the
printer.
2. Connect the A end of the USB cable to the USB port on the computer.
3. If the Windows Found New Hardware Wizard appears, click cancel.
4. Insert the Software and Documentation disc into the appropriate drive on your computer. If the
installer does not start automatically, navigate to the drive, then double-click the Setup.exe
installer file.
5. Click Xerox Smart Start — Driver Installer (Recommended).
6. At the License Agreement, click Agree.
7. From the list of discovered printers, select your printer, then click Quick Install.
A message appears that confirms that the installation is successful.
8. To complete the installation and close the Installer window, click Done.
Xerox®B310 Printer
User Guide
35
Set up, Install, and Configure
IInnssttaalllliinngg tthhee PPrriinntteerr aass aa WWeebb SSeerrvviiccee oonn DDeevviicceess
Web Services on Devices (WSD) allows a client to discover and access a remote device and its
associated services across a network. WSD supports device discovery, control, and use.
Installing a WSD Printer Using the Add Device Wizard
1. At your computer, click Start, then select Printers and Scanners.
2. To add the required printer, click Add a Printer or Scanner.
3. In the list of available devices, select the device that you want to use, then click Next.
Note: If the printer that you want to use does not appear in the list, click Cancel. To add the
printer manually, use the IP address of the printer. For details, refer to Installing the Windows
Print Driver .zip File.
4. Click Close.
IInnssttaalllliinngg tthhee DDrriivveerrss aanndd UUttiilliittiieess ffoorr MMaaccOOSS
1. Download the latest print driver from https://www.xerox.com/office/drivers.
2. Open the Xerox®Print Drivers 5.xx.x.dmg or .pkg as needed for your printer.
3. To run Xerox®Print Drivers 5.xx.x.dmg or .pkg, double-click the appropriate file name.
4. When prompted, click Continue.
5. To accept the license agreement, click I Agree.
6. To accept the current installation location, click Install, or select another location for the
installation files, then click Install.
7. If prompted, enter your password, then click OK.
8. From the list of discovered printers, select your printer, then click Next.
9. If your printer does not appear in the list of discovered printers:
a. Click the Network Printer Icon.
b. Type the IP address of your printer, then click Continue.
c. Select your printer in the list of discovered printers, then click Continue.
10. If your printer was not detected, verify that the printer is powered on and that the Ethernet or
USB cable is connected properly.
11. To accept the print queue message, click OK.
12. Select or clear the Set Printer as Default and Print a Test Page check boxes.
13. Click Continue, then click Close.
Adding the Printer for MacOS
For networking, set up your printer using Bonjour®(mDNS), or for an LPD, LPR connection, connect
using the IP address of your printer. For a non-network printer, create a desktop USB connection.
For more information, go to the Online Support Assistant at: https://www.xerox.com/support.
36 Xerox®B310 Printer
User Guide
Set up, Install, and Configure
Adding the Printer Using Bonjour
To add the printer using Bonjour®:
1. From the computer Applications folder or from the dock, open System Preferences.
2. Click Printers & Scanners.
The list of printers appears on the left of the window.
3. For the list of printers, click the Plus icon (+).
4. At the top of the window, click the Default icon.
5. Select your printer from the list, then click Add.
Note: If your printer is not detected, verify that the printer is powered on and that the Ethernet
cable is connected properly.
Adding the Printer by Specifying the IP Address
To add the printer by specifying the IP address:
1. From the computer Applications folder or from the dock, open System Preferences.
2. Click Printers & Scanners.
The list of printers appears on the left of the window.
3. In the list of printers, click the Plus (+) icon.
4. Click IP.
5. From the Protocol list, select the protocol.
6. In the Address field, enter the IP address of the printer.
7. In the Name field, enter a name for the printer.
8. From the Use list, choose Select a driver to use.
9. From the printer software list, select the print driver for your printer model.
10. Click Add.
IInnssttaalllliinngg PPrriinntt DDrriivveerrss aanndd UUttiilliittiieess ffoorr UUNNIIXX aanndd LLiinnuuxx
For more information on installing print drivers and utilities for UNIX and Linux, refer to https://www.
xerox.com/office/drivers.
UUppddaattiinngg FFiirrmmwwaarree
Some applications require a minimum device firmware level to operate correctly.
For more information on updating the device firmware, contact your customer service representative.
1. Open a web browser, and then type the printer IP address in the address field.
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
Xerox®B310 Printer
User Guide
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Set up, Install, and Configure
2. Click Settings > Device > Update Firmware.
3. Choose one of the following:
• Click Check for updates > I agree, start update.
• Upload the flash file. To upload the flash file, perform the following steps.
To get the latest firmware, go to www.xerox.com, and search for your printer model.
1. Browse to the flash file.
Note: Make sure that you have extracted the firmware zip file.
2. Click Upload > Start.
EExxppoorrttiinngg oorr iimmppoorrttiinngg aa ccoonnffiigguurraattiioonn ffiillee
You can export the configuration settings of your printer into a text file, and then import the file to
apply the settings to other printers.
1. Open a web browser, and then type the printer IP address in the address field.
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2. From the Embedded Web Server, click Export Configuration or Import Configuration.
3. Follow the instructions on the screen.
4. If the printer supports applications, then do the following:
a. Click Apps > select the application > Configure.
b. Click Export or Import.
38 Xerox®B310 Printer
User Guide
Set up, Install, and Configure
Networking
CCoonnnneeccttiinngg tthhee PPrriinntteerr ttoo aa WWii--FFii NNeettwwoorrkk
Note: This feature is available only in some printer models.
Before you begin, make sure that:
• Active Adapter is set to Auto. From the control panel, navigate to Settings > OK > Network/Ports
> OK > Network Overview > OK > Active Adapter > OK > Auto > OK.
• The Ethernet cable is not connected to the printer.
1. From the control panel, navigate to Settings > OK > Wireless > OK > Setup On Printer Panel >
OK > Choose Network > OK.
2. Select a Wi-Fi network, and then type the network password.
Note: For Wi-Fi-network-ready printer models, a prompt to set up the Wi-Fi network
appears during initial setup.
CCoonnnneeccttiinngg tthhee pprriinntteerr ttoo aa wwiirreelleessss nneettwwoorrkk uussiinngg
WWii--FFii PPrrootteecctteedd SSeettuupp ((WWPPSS))
Note: This feature is available only in some printer models.
Before you begin, make sure that:
• The access point (wireless router) is WPS-certified or WPS-compatible. For more information, see
the documentation that came with your access point.
• A wireless network adapter is installed in your printer. For more information, see the instructions
that came with the adapter.
• Make sure that Active Adapter is set to Auto. From the control panel, navigate to:
Settings >>Network/Ports > > Network Overview > > Active Adapter > >
Auto >
CCoonnffiigguurriinngg WWii--FFii DDiirreecctt
Note: This feature is available only in some printer models.
Wi-Fi Direct is a Wi-Fi-based peer-to-peer technology that allows wireless devices to connect directly
to a Wi-Fi Direct-enabled printer without using an access point (wireless router).
1. From the control panel, navigate to:
Settings >>Network/Ports > > Wi-Fi Direct >
Xerox®B310 Printer
User Guide
39
Set up, Install, and Configure
2. Configure the settings.
•Enable Wi-Fi Direct—Enables the printer to broadcast its own Wi-Fi Direct network.
•Wi-Fi Direct Name—Assigns a name for the Wi-Fi Direct network.
•Wi-Fi Direct Password—Assigns the password for negotiating the wireless security when
using the peer-to-peer connection.
•Show Password on Setup Page—Shows the password on the Network Setup Page.
•Auto-Accept Push Button Requests—Lets the printer accept connection requests
automatically.
Note: Accepting push-button requests automatically is not secured.
CCoonnnneeccttiinngg aa mmoobbiillee ddeevviiccee ttoo tthhee pprriinntteerr
Note: This feature is available only in some printer models.
Before connecting your mobile device, make sure that Wi-Fi Direct has been configured. For more
information, see Configuring Wi-Fi Direct.
CCoonnnneeccttiinngg UUssiinngg WWii--FFii DDiirreecctt
Note: These instructions apply only to Android mobile devices.
1. From the mobile device, go to the settings menu.
2. Enable Wi-Fi, and then tap Wi-Fi Direct.
3. Select the printer Wi-Fi Direct name.
4. Confirm the connection on the printer control panel.
CCoonnnneeccttiinngg UUssiinngg WWii--FFii
1. From the mobile device, go to the settings menu.
2. Tap Wi-Fi, and then select the printer Wi-Fi Direct name.
Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-
Fi Direct name.
3. Enter the Wi-Fi Direct password.
CCoonnnneeccttiinngg aa ccoommppuutteerr ttoo tthhee pprriinntteerr
Note: This feature is available only in some printer models.
Before connecting your computer, make sure that Wi-Fi Direct has been configured. For more
information, see Configuring Wi-Fi Direct.
40 Xerox®B310 Printer
User Guide
Set up, Install, and Configure
FFoorr WWiinnddoowwss uusseerrss
1. Open Printers & scanners, and then click Add a printer or scanner.
2. Click Show Wi-Fi Direct printers, and then select the printer Wi-Fi Direct name.
3. From the printer display, take note of the eight-digit PIN of the printer.
4. Enter the PIN on the computer.
Note: If the print driver is not already installed, then Windows downloads the appropriate
driver.
FFoorr MMaacciinnttoosshh uusseerrss
1. Click the wireless icon, and then select the printer Wi-Fi Direct name.
Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-
Fi Direct name.
2. Type the Wi-Fi Direct password.
Note: Switch your computer back to its previous network after disconnecting from the Wi-Fi
Direct network.
DDeeaaccttiivvaattiinngg tthhee WWii--FFii nneettwwoorrkk
Note: This feature is available only in some printer models.
1. From the printer control panel, navigate to:
Settings >>Network/Ports > > Network Overview > > Active Adapter > >
Standard Network >
2. Follow the instructions on the display.
CChheecckkiinngg tthhee pprriinntteerr ccoonnnneeccttiivviittyy
1. From the control panel, navigate to:
Settings >>Reports > > Network > > Network Setup Page >
2. Check the first section of the page and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be
unplugged or malfunctioning. Contact your administrator for assistance.
Xerox®B310 Printer
User Guide
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Set up, Install, and Configure
Xerox®B310 Printer
User Guide
43
4
Secure the Printer
This chapter contains:
• Locating the Security Slot .......................................................................................................... 44
• Erasing printer memory.............................................................................................................. 45
• Restoring factory default settings ............................................................................................... 46
• Statement of Volatility............................................................................................................... 47
Erasing printer memory
To erase volatile memory or buffered data, turn off the printer.
To erase non-volatile memory or individual settings, device and network settings, security settings,
and embedded solutions, do the following:
1. From the control panel, navigate to:
Settings >>Device > > Maintenance > > Out of Service Erase > > Sanitize
all information on nonvolatile memory >>Yes >
2. Select either Start initial setup or Leave printer offline, and then press .
Xerox®B310 Printer
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Secure the Printer
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user
data.
Type of memory Description
Volatile memory Your printer uses standard random access memory
(RAM) to temporarily buffer user data during simple
print jobs.
Non-volatile memory Your printer may use two forms of non-volatile
memory: EEPROM and NAND (flash memory). Both
types are used to store operating system, device
settings, and network information.
Erase the content of any installed printer memory in the following circumstances:
• The printer is being decommissioned.
• The printer is being moved to a different department or location.
• The printer is being serviced by someone from outside your organization.
• The printer is being removed from your premises for service.
• The printer is being sold to another organization.
Xerox®B310 Printer
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Secure the Printer
Xerox®B310 Printer
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49
5
Print
This chapter contains:
• Printing from a Computer........................................................................................................... 50
• Printing from a Mobile Device .................................................................................................... 51
• Printing a font sample list .......................................................................................................... 53
• Placing separator sheets between copies.................................................................................... 54
• Canceling a print job.................................................................................................................. 55
• Adjusting toner darkness............................................................................................................ 56
Printing from a Computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before
printing the document.
1. From the document that you are trying to print, open the Print dialog.
2. If necessary, adjust the settings.
3. Print the document.
50 Xerox®B310 Printer
User Guide
Print
Printing from a Mobile Device
PPrriinnttiinngg ffrroomm aa MMoobbiillee DDeevviiccee uussiinngg MMoopprriiaa™™ PPrriinntt
SSeerrvviiccee
Note: This feature is available only in some printer models.
Mopria Print Service is a mobile printing solution for mobile devices running on AndroidTM version 5.0
or later. It allows you to print directly to any Mopria-certified printer.
Note: Make sure that you download the Mopria Print Service application from the Google
PlayTM store and enable it in the mobile device.
1. From your Android mobile device, launch a compatible application or select a document from
your file manager.
2. Tap >Print.
3. Select a printer, and then adjust the settings, if necessary.
4. Tap .
PPrriinnttiinngg ffrroomm aa MMoobbiillee DDeevviiccee UUssiinngg AAiirrPPrriinntt®®
The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple
devices to an AirPrint-certified printer.
• Make sure that the Apple device and the printer are connected to the same network. If the
network has multiple wireless hubs, then make sure that both devices are connected to the same
subnet.
• This application is supported only in some Apple devices.
1. From your mobile device, select a document from your file manager or launch a compatible
application.
2. Tap the Share > Print.
3. Select a printer, and then adjust the settings, if necessary.
4. Print the document.
PPrriinnttiinngg ffrroomm aa MMoobbiillee DDeevviiccee uussiinngg WWii--FFii DDiirreecctt®®
Note: This feature is available only in some printer models.
Wi-Fi Direct is a printing service that lets you print to any Wi-Fi Direct-ready printer.
Note: Make sure that the mobile device is connected to the printer wireless network. For more
information, see Connecting a mobile device to the printer.
1. From your mobile device, launch a compatible application or select a document from your file
manager.
Xerox®B310 Printer
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51
Print
Canceling a print job
FFrroomm tthhee pprriinntteerr ccoonnttrrooll ppaanneell
1. From the control panel, press twice, and then press .
2. Select a print job to cancel, and then press .
FFrroomm tthhee ccoommppuutteerr
1. Depending on the operating system, do either of the following:
• Open the printers folder, and then select your printer.
• From the System Preferences in the Apple menu, navigate to your printer.
2. Select a print job to cancel.
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Print
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6
Use Printer Menus
This chapter contains:
• Menu map................................................................................................................................. 58
• Device........................................................................................................................................ 59
• Print........................................................................................................................................... 67
• Paper......................................................................................................................................... 73
• Network/Ports ............................................................................................................................ 76
• Security ..................................................................................................................................... 90
• Reports ...................................................................................................................................... 94
• Troubleshooting......................................................................................................................... 96
Menu map
Device •Preferences
•Eco-Mode
•Notifications
•Power Management
•Restore Factory Defaults
•Maintenance
•About this Printer
Print •Layout
•Setup
•Quality
•PostScript
•PCL
•Image
Paper •Tray Configuration •Media Configuration
Network/Ports •Network Overview
•Wireless
•Wi-Fi Direct
•Ethernet
•TCP/IP
•SNMP
•IPSec
•802.1x
•LPD ConfigurationHTTP/FTP
Settings
•USB
•Restrict external network
access
Security*•Login Methods
•Certificate Management
•Login Restrictions
•Erase Temporary Data Files
•Miscellaneous
Reports •Menu Settings Page
•Device
•Print
•Network
Troubleshooting Print Quality Test Pages
* Can be configured only from the Embedded Web Server.
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Device
PPrreeffeerreenncceess
Menu item Description
Display Language Set the language of the text that appears on the
display.
Country/Region Identify the country or region that the printer is
configured to operate.
Run Initial Setup
• Yes
• No*
Run the setup wizard.
Displayed information
• Display Text 1
• Display Text 2
Specify the information to appear on the home
screen.
Date and Time
• Configure
– Current Date and Time
– Manually Set Date and Time
– Date Format [MM-DD-YYYY*]
– Time Format [12 hour A.M./P.M.*]
– Time Zone [USA/Canada EST*]
• Network Time Protocol
– Enable NTP
– NTP Server
Configure the printer date and time.
Paper Sizes
• U.S.*
• Metric
Specify the unit of measurement for paper sizes.
The country or region selected in the initial setup
wizard determines the initial paper size setting.
Screen Timeout
5–300 (60*)
Set the idle time in seconds before the display shows
the home screen, or before the printer logs out a user
account automatically.
* An asterisk next to a value indicates the factory default setting.
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EEccoo--MMooddee
Menu item Description
Print
Sides
1-Sided*
2-Sided
Specify whether to print on one side or two sides of
the paper.
Print
Pages per Side
Off*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of
paper.
Print
Toner Darkness
Light
Normal*
Dark
Determine the lightness or darkness of text images.
* An asterisk next to a value indicates the factory default setting.
NNoottiiffiiccaattiioonnss
Menu item Description
Supplies
Show Supply Estimates
Show estimates*
Do not show estimates
Show the estimated status of the supplies.
Supplies
Custom Supply Notifications
Configure notification settings when the printer
requires user intervention.
This menu item appears only in the Embedded Web
Server.
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Menu item Description
E-mail Alerts Setup
E-mail Setup
Primary SMTP Gateway
Primary SMTP Gateway Port (25*)
Secondary SMTP Gateway
Secondary SMTP Gateway Port (25*)
SMTP Timeout (30 seconds*)
Reply Address
Always use SMTP default Reply Address (Off*)
Use SSL/TLS (Disabled*)
Require Trusted Certificate (On*)
SMTP Server Authentication (No authentication
required*)
Device-Initiated E-mail (None*)
Device Userid
Device Password
NTLM Domain
Configure the e-mail settings of the printer.
This menu item appears only in the Embedded Web
Server.
Error Prevention
Jam Assist
Off
On*
Set the printer to check for jammed paper
automatically.
Error Prevention
Auto Continue
Disabled
5–255 (5*)
Let the printer continue processing or printing a job
automatically after clearing certain attendance
conditions.
Error Prevention
Auto Reboot
Auto Reboot (Reboot always*)
Set the printer to restart when an error occurs.
Error Prevention
Auto Reboot
Max Auto Reboots (2*)
Set the number of automatic reboots that the printer
can perform.
Error Prevention
Auto Reboot
Auto Reboot Window (720*)
Set the number of seconds before the printer
performs an automatic reboot.
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Menu item Description
Error Prevention
Auto Reboot
Auto Reboot Counter
Show a read-only information of the reboot counter.
Error Prevention
Display Short Paper Error
Auto-clear*
On
Set the printer to show a message when a short
paper error occurs.
Short paper refers to the size of the paper loaded.
Error Prevention
Page Protect
Off*
On
Set the printer to process the entire page into the
memory before printing it.
Jam Content Recovery
Jam Recovery
Auto*
Off
On
Set the printer to reprint jammed pages.
* An asterisk next to a value indicates the factory default setting.
PPoowweerr MMaannaaggeemmeenntt
Menu item Description
Sleep Mode Profile
Print from Sleep Mode
Stay awake after printing
Enter Sleep Mode after printing*
Set the printer to stay in Ready mode or return to
Sleep mode after printing.
Timeouts
Sleep Mode
1–120 minutes (15*)
Set the idle time before the printer begins operating
in Sleep mode.
Timeouts
Hibernate Timeout
Disabled
1 hour
2 hours
Set the time before the printer turns off.
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Menu item Description
3 hours
6 hours
1 day
2 days
3 days*
1 week
2 weeks
1 month
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate*
Set Hibernate Timeout to turn off the printer while
an active Ethernet connection exists.
* An asterisk next to a value indicates the factory default setting.
RReessttoorree FFaaccttoorryy DDeeffaauullttss
Menu item Description
Restore Settings
Restore all settings
Restore printer settings
Restore network settings
Restore the printer factory default settings.
MMaaiinntteennaannccee
CCoonnffiigg MMeennuu
Menu item Description
USB Configuration
USB PnP
• 1*
• 2
Change the USB driver mode of the printer to
improve its compatibility with a personal computer.
USB Configuration
USB Speed
• Full
Set the USB port to run at full speed and disable its
high-speed capabilities.
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Menu item Description
• Auto*
Tray Configuration
Tray Linking
• Automatic*
• Off
Set the printer to link the trays that have the same
paper type and paper size settings.
Tray Configuration
Show Tray Insert Message
• Off
• Only for unknown sizes*
• Always
Display a message to select paper size and type after
inserting the tray.
Tray Configuration
A5 Loading
• Short Edge
• Long Edge*
Specify the page orientation when loading A5 paper
size.
Tray Configuration
Paper Prompts
• Auto*
• MP Feeder
• Manual Paper
Set the paper source that the user fills when a
prompt to load paper appears.
Tray Configuration
Envelope Prompts
• Auto*
• MP Feeder
• Manual Envelope
Set the paper source that the user fills when a
prompt to load envelope appears.
Tray Configuration
Action for Prompts
• Prompt user*
• Continue
• Use current
Set the printer to resolve paper- or envelope-related
change prompts.
Reports
Menu Settings Page
• Event Log
• Event Log Summary
Print reports about printer menu settings, status, and
event logs.
Printer Emulations
PS Emulation
• Off
• On*
Set the printer to recognize and use the PS data
stream.
Printer Emulations
Emulator Security
Set the page timeout during emulation.
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Menu item Description
• Page Timeout (60*)
Printer Emulations
Emulator Security
• Reset Emulator After Job (Off*)
Reset the emulator after a print job.
Printer Emulations
Emulator Security
• Disable Printer Message Access (On*)
Disable access to the printer message during
emulation.
Print Configuration
Font Sharpening
• 0–150 (24*)
Set a text point-size value below which the high-
frequency screens are used when printing font data.
Print Configuration
Print Density
• Disabled
• 1–5 (3*)
Adjust the toner density when printing documents.
Device Operations
Quiet Mode
• Off*
• On
Set the printer to reduce the amount of noise that it
makes when printing.
Enabling this setting slows down the overall
performance of the printer.
Device Operations
Panel Menus
• Enable*
• Disable
Set the printer to reduce the amount of noise that it
makes when printing.
Device Operations
Clear Custom Status
Erase all custom messages.
* An asterisk next to a value indicates the factory default setting.
OOuutt ooff SSeerrvviiccee EErraassee
Menu item Description
Erase Printer Memory
Printer Memory Last Sanitized
Sanitize all information on nonvolatile memory
Erase all printer and network settings
Clear all settings and applications that are stored in
the printer.
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AAbboouutt tthhiiss PPrriinntteerr
Menu item Description
Xerox Asset Tag The maximum length is 32 characters.
Customer Asset Tag The maximum length is 32 characters.
Printer Location Identify the printer location. The maximum length is
63 characters.
Contact Personalize the printer name. The maximum length is
63 characters.
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Print
LLaayyoouutt
Menu item Description
Sides
1-Sided*
2-Sided
Specify whether to print on one side or two sides of
the paper.
Flip Style
Long Edge*
Short Edge
Determine which side of the paper is bound when
performing two-sided printing.
Depending on the option selected, the printer
automatically offsets each printed information of the
page to bind the job correctly.
Blank Pages
Print
Do Not Print*
Print blank pages that are included in a print job.
Collate
Off [1,1,1,2,2,2]*
On [1,2,1,2,1,2]
Keep the pages of a print job stacked in sequence,
particularly when printing multiple copies of the job.
Separator Sheets
None*
Between Copies
Between Jobs
Between Pages
Insert blank separator sheets when printing.
Separator Sheet Source
Tray [x] (1*)
Multipurpose Feeder
Specify the paper source for the separator sheet.
Pages per Side
Off*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
Print multiple page images on one side of a sheet of
paper.
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Menu item Description
16 pages per side
Pages per Side Ordering
Horizontal*
Reverse Horizontal
Vertical
Reverse Vertical
Specify the positioning of multiple page images
when using Pages per Side.
The positioning depends on the number of page
images and their page orientation.
Pages per Side Orientation
Auto*
Landscape
Portrait
Specify the orientation of a multiple-page document
when using Pages per Side.
Pages per Side Border
None*
Solid
Print a border around each page image when using
Pages per Side.
Copies
1–9999 (1*)
Specify the number of copies for each print job.
Print Area
Normal*
Whole Page
Set the printable area on a sheet of paper.
* An asterisk next to a value indicates the factory default setting.
SSeettuupp
Menu item Description
Printer Language
PCL Emulation*
PS Emulation
Set the printer language.
Setting a printer language default does not prevent a
software program from sending print jobs that use
another printer language.
Resource Save
Off*
On
Determine what the printer does with downloaded
resources, such as fonts and macros, when it receives
a job that requires more than the available memory.
• When set to Off, the printer retains downloaded
resources only until memory is needed. Resources
associated with the inactive printer language are
deleted.
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Menu item Description
• When set to On, the printer preserves all the
permanent downloaded resources across all
language switches. When necessary, the printer
shows memory full messages instead of deleting
permanent resources.
Print All Order
Alphabetical*
Newest First
Oldest First
Specify the order when you choose to print all held
and confidential jobs.
* An asterisk next to a value indicates the factory default setting.
QQuuaalliittyy
Menu item Description
Print Resolution
300 dpi
600 dpi*
1200 Image Q
2400 Image Q
Set the resolution for the text and images on the
printed output.
Resolution is determined in dots per inch or image
quality.
Toner Darkness
Light
Normal*
Dark
Determine the lightness or darkness of text images.
Halftone
Normal*
Detail
Enhance the printed output to have smoother lines
with sharper edges.
* An asterisk next to a value indicates the factory default setting.
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PPoossttSSccrriipptt
Menu item Description
Print PS Error
Off*
On
Print a page that describes the PostScript® error.
When an error occurs, processing of the job stops, the
printer prints an error message, and the rest of the
print job is flushed.
Minimum Line Width
1–30 (2*)
Set the minimum stroke width.
Jobs printed in 1200 dpi use the value directly.
Lock PS Startup Mode
Off
On*
Disable the SysStart file.
Wait Timeout
15–65535 (40 seconds*)
Disabled
Set the printer to wait for more data before canceling
a print job.
* An asterisk next to a value indicates the factory default setting.
PPCCLL
Menu item Description
Font Name
[List of available fonts] (Courier*)
Select a font from the specified font source.
Symbol Set
[List of available symbol set] (10U PC-8*)
Specify the symbol set for each font name.
A symbol set is a set of alphabetic and numeric
characters, punctuation, and special symbols. Symbol
sets support the different languages or specific
programs such as math symbols for scientific text.
Pitch
0.08–100.00 (10.00*)
Specify the pitch for fixed or monospaced fonts.
Pitch refers to the number of fixed-space characters
in a horizontal inch of type.
Orientation
Portrait*
Landscape
Specify the orientation of text and graphics on the
page.
Lines per Page
1–255
Specify the number of lines of text for each page
printed through the PCL® data stream.
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Menu item Description
• This menu item activates vertical escapement
that causesthe selected number of requested lines
to print between the default margins of the page.
• 60 is the U.S. factory default setting. 64 is the
international factory default setting.
PCL5 Minimum Line Width
1–30 (2*)
Set the initial minimum stroke width.
Jobs printed in 1200 dpi use the value directly.
PCLXL Minimum Line Width
1–30 (2*)
A4 Width
198mm*
203mm
Set the width of the logical page on A4-size paper.
Logical page is the space on the physical page where
data is printed.
Auto CR after LF
Off*
On
Set the printer to perform a carriage return after a
line feed control command.
Carriage return is a mechanism that commands the
printer to move the position of the cursor to the first
position on the same line.
Auto LF after CR
Off*
On
Set the printer to perform a line feed after a carriage
return control command.
Tray Renumber
Assign MP Feeder
Assign Tray [x]
Assign Manual Paper
Assign Manual Envelope
Configure the printer to work with a different print
driver or custom application that uses a different set
of source assignments to request a given paper
source.
Choose from the following options:
Off*—The printer uses the factory default paper
source assignments.
None—The paper source ignores the Select Paper
Feed command.
0–199—Select a numeric value to assign a custom
value to a paper source.
Tray Renumber
View Factory Defaults
Show the factory default value assigned for each
paper source.
Tray Renumber
Restore Defaults
Restore the tray renumber values to their factory
defaults.
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Menu item Description
Print Timeout
1–255 (90 seconds*)
Disabled
Set the printer to end a print job after it has been
idle for the specified amount of time in seconds.
* An asterisk next to a value indicates the factory default setting.
IImmaaggee
Menu item Description
Auto Fit
On
Off*
Select the best available paper size and orientation
setting for an image.
When set to On, this menu item overrides the scaling
and orientation settings for the image.
Invert
Off*
On
Invert bitonal monochrome images.
This menu item does not apply to GIF or JPEG image
formats.
Scaling
Anchor Top Left
Best Fit*
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Adjust the image to fit the printable area.
When Auto Fit is set to On, Scaling is automatically
set to Best Fit.
Orientation
Portrait*
Landscape
Reverse Portrait
Reverse Landscape
Specify the orientation of text and graphics on the
page.
* An asterisk next to a value indicates the factory default setting.
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Paper
TTrraayy CCoonnffiigguurraattiioonn
Menu item Description
Default Source
Tray [x] (1*)
MP Feeder
Manual Paper
Manual Envelope
Set the paper source for all print jobs.
MP Feeder appears only when Configure MP is set to
Cassette.
Paper Size/Type
Tray [x]
MP Feeder
Manual Paper
Manual Envelope
Specify the paper size or paper type loaded in each
paper source.
Substitute Size
Off
Letter/A4
All Listed*
Set the printer to substitute a specified paper size if
the requested size is not loaded in any paper source.
• Off prompts the user to load the required paper
size.
• Letter/A4 prints A4-size document on letter when
loading letter, and letter-size jobs on A4 paper
size when loading A4.
• All Listed substitutes Letter/A4.
Configure MP
Cassette*
Manual
First
Set the printer when to pick paper loaded in the
multipurpose feeder.
• When set to Cassette, the printer treats the
multipurpose feeder like a tray.
• When set to Manual, the printer treats the
multipurpose feeder like a manual feeder.
• When set to First, the printer picks paper from the
multipurpose feeder until it is empty, regardless of
the required paper source or paper size.
* An asterisk next to a value indicates the factory default setting.
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MMeeddiiaa CCoonnffiigguurraattiioonn
UUnniivveerrssaall SSeettuupp
Menu item Description
Units of Measure
Inches
Millimeters
Specify the unit of measurement for the universal
paper.
Inches is the U.S. factory default setting. Millimeters
is the international factory default setting.
Portrait Width
3.90–14.17 inches (8.50*)
99–360 mm (216*)
Set the portrait width of the universal paper.
Portrait Height
3.90–14.17 inches (14*)
99–360 mm (356*)
Set the portrait height of the universal paper.
Feed Direction
Short Edge*
Long Edge
Set the printer to pick paper from the short edge or
long edge direction.
Long Edge appears only when the longest edge is
shorter than the maximum width supported.
* An asterisk next to a value indicates the factory default setting.
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Network/Ports
NNeettwwoorrkk OOvveerrvviieeww
Menu item Description
Active Adapter
Auto*
Standard Network
Wireless
Specify the type of the network connection.
Network Status Show the connectivity status of the printer network.
Display Network Status on Printer
Off
On*
Show the network status on the display.
Speed, Duplex Show the speed of the currently active network card.
IPv4 Show the IPv4 address.
All IPv6 Addresses Show all IPv6 addresses.
Reset Print Server
Start
Reset all active network connections to the printer.
This setting removes all network configuration
settings.
Network Job Timeout
Off
On* (90 seconds)
Set the time before the printer cancels a network
print job.
Banner Page
Off*
On
Print a banner page.
Enable Network Connections
Enable*
Disable
Enable or disable all network connections.
Enable LLDP
Off*
On
Enable Link Layer Discovery Protocol (LLDP) in the
printer.
* An asterisk next to a value indicates the factory default setting.
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WWiirreelleessss
Menu item Description
Setup On Printer Panel
Choose Network
Add Wi-Fi Network
• Network Name
• Network Mode
• Wireless Security Mode (Disabled*)
Determine the wireless network that the printer
connects to.
This menu item appears as Wireless Connection
Setup in the Embedded Web Server.
Wi-Fi Protected Setup
Start Push Button Method
Start PIN Method
Establish a wireless network and enable network
security.
• Start Push Button Method connects the printer to
a wireless network when buttons on both the
printer and the access point (wireless router) are
pressed within a given time.
• Start PIN Method connects the printer to a
wireless network when a PIN on the printer is
entered into the wireless settings of the access
point.
Compatibility
802.11b/g/n (2.4GHz)*
Specify the wireless standard for the wireless
network.
Wireless Security Mode
Disabled*
WEP
WPA2/WPA-Personal
WPA2-Personal
802.1x - RADIUS
Set the type of security for connecting the printer to
wireless devices.
WEP Authentication Mode
Auto*
Open
Shared
Set the type of Wireless Encryption Protocol (WEP)
used by the printer.
This menu item appears only if Wireless Security
Mode is set to WEP.
Set WEP Key Specify a WEP password for secure wireless
connection.
This menu item appears only if Wireless Security
Mode is set to WEP.
WPA2-Personal
AES*
Enable wireless security through WPA2.
This menu item appears only if Wireless Security
Mode is set to WPA2-Personal.
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Menu item Description
Set PSK Set the password for secure wireless connection.
This menu item appears only if Wireless Security
Mode is set to WPA2/WPA-Personal or WPA2-
Personal.
WPA2/WPA-Personal
AES*
Enable wireless security through WPA2/WPA.
This menu item appears only if Wireless Security
Mode is set to WPA2/WPA-Personal.
802.1x Encryption Mode
WPA+
WPA2*
Enable wireless security through 802.1x standard.
This menu item appears only if Wireless Security
Mode is set to 802.1x - Radius.
IPv4
Enable DHCP
On*
Off
Enable Dynamic Host Configuration Protocol (DHCP).
DHCP is a standard protocol that lets a server
dynamically assign an IP address and other network
configuration parameters to each device on the
network, so that they can communicate with other IP
networks.
IPv4
Set Static IP Address
IP Address
Netmask
Gateway
Set the static IP address of your printer.
IPv6
Enable IPv6
On*
Off
Enable IPv6 in the printer.
IPv6
Enable DHCPv6
Off*
On
Enable DHCPv6 in the printer.
IPv6
Stateless Address Autoconfiguration
Off
On*
Set the network adapter to accept the automatic
IPv6 address configuration entries provided by a
router.
IPv6
DNS Address
Specify the DNS server address.
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Menu item Description
IPv6
Manually Assigned IPV6
Assign the IPv6 address.
This menu item appears only in some printer models.
IPv6
Manually Assigned IPV6 Router
Assign the IPv6 router address.
This menu item appears only in some printer models.
IPv6
Address Prefix
0–128 (64*)
Specify the address prefix.
IPv6
All IPv6 Addresses
Show all IPv6 addresses.
IPv6
All IPv6 Router Addresses
Show all IPv6 router addresses.
Network Address
UAA
LAA
View the network addresses.
PCL SmartSwitch
On*
Off
Set the printer to switch automatically to PCL
emulation when a print job requires it, regardless of
the default printer language.
If PCL SmartSwitch is off, then the printer does not
examine incoming data and uses the default printer
language specified in the Setup menu.
PS SmartSwitch
On*
Off*
Set the printer to switch automatically to PS
emulation when a print job requires it, regardless of
the default printer language.
• This menu item appears only in some printer
models.
• If PS SmartSwitch is off, then the printer does not
examine incoming data and uses the default
printer language specified in the Setup menu.
Mac Binary PS
Auto*
On
Off
Set the printer to process Macintosh binary PostScript
print jobs.
• This menu item appears only in some printer
models.
• On processes raw binary PostScript print jobs.
• Off filters print jobs using the standard protocol.
* An asterisk next to a value indicates the factory default setting.
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WWii--FFii DDiirreecctt
Menu item Description
Enable Wi-Fi Direct
On
Off*
Set the printer to connect directly to Wi-Fi devices.
Wi-Fi Direct Name Specify the name of the Wi-Fi Direct network.
Wi-Fi Direct Password Set the password to authenticate and validate users
on a Wi-Fi connection.
Show Password on Setup Page
Off
On*
Show the Wi-Fi Direct Password on the Network
Setup Page.
Preferred Channel Number
1–11
Auto*
Set the preferred channel of the Wi-Fi network.
Group Owner IP Address Specify the IP address of the group owner.
Auto-Accept Push Button Requests
Off*
On
Accept requests to connect to the network
automatically.
Accepting clients automatically is not secured.
* An asterisk next to a value indicates the factory default setting.
EEtthheerrnneett
Menu item Description
Network Speed Show the speed of an active network adapter.
IPv4
Enable DHCP
On*
Off
Enable Dynamic Host Configuration Protocol (DHCP).
DHCP is a standard protocol that allows a server to
distribute IP addressing and configuration
information to clients in a dynamic manner.
IPv4
Set Static IP Address
IP Address
Netmask
Set the static IP address of your printer.
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Menu item Description
Gateway
IPv6
Enable IPv6
On*
Off
Enable IPv6 in the printer.
IPv6
Enable DHCPv6
Off*
On
Enable DHCPv6 in the printer.
IPv6
Stateless Address Autoconfiguration
On*
Off
Set the network adapter to accept the automatic
IPv6 address configuration entries provided by a
router.
IPv6
DNS Address
Specify the DNS server address.
IPv6
Address Prefix
0–128 (64*)
Specify the address prefix.
IPv6
All IPv6 Addresses
Show all IPv6 addresses.
IPv6
All IPv6 Router Addresses
Show all IPv6 router addresses.
Network Address
UAA
LAA
Show the printer Media Access Control (MAC)
addresses: Locally Administered Address (LAA) and
Universally Administered Address (UAA).
You can change the printer LAA manually.
PCL SmartSwitch
On*
Off
Set the printer to switch automatically to PCL
emulation when a print job requires it, regardless of
the default printer language.
If PCL SmartSwitch is off, then the printer does not
examine incoming data and uses the default printer
language specified in the Setup menu.
PS SmartSwitch
On*
Set the printer to switch automatically to PS
emulation when a print job requires it, regardless of
the default printer language.
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Menu item Description
Off If PS SmartSwitch is off, then the printer does not
examine incoming data and uses the default printer
language specified in the Setup menu.
Mac Binary PS
Auto*
On
Off
Set the printer to process Macintosh binary PostScript
print jobs.
• On processes raw binary PostScript print jobs.
• Off filters print jobs using the standard protocol.
Energy Efficient Ethernet
Auto*
On
Off
Reduce power consumption when the printer does
not receive data from the Ethernet network.
* An asterisk next to a value indicates the factory default setting.
TTCCPP//IIPP
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Set Hostname Set the current TCP/IP host name.
Allow DHCP/BOOTP to update NTP server
On*
Off
Allow the DHCP and BOOTP clients to update the
NTP settings of the printer.
Enable Auto IP
On*
Off
Assign an IP address automatically.
DNS Address Specify the current Domain Name System (DNS)
server address.
Backup DNS Specify the backup DNS server addresses.
Backup DNS 2
Backup DNS 3
Enable DDNS
Off*
On
Update the Dynamic DNS settings.
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Menu item Description
DDNS TTL Specify the current DDNS settings.
Default TTL
DDNS Refresh Time
Enable mDNS
On*
Off
Update multicast DNS settings.
WINS Address Specify a server address for Windows Internet Name
Service (WINS).
Enable BOOTP
On
Off*
Allow the BOOTP to assign a printer IP address.
MTU Specify a maximum transmission unit (MTU)
parameter for the TCP connections.
Raw Print Port
1–65535 (9100*)
Specify a raw port number for printers connected on
a network.
Outbound Traffic Maximum Speed
On
Off*
Enable the printer maximum transfer rate.
Enable TLSv1.0
On*
Off
Enable the TLSv1.0 protocol.
Enable TLSv1.1
On*
Off
Enable the TLSv1.1 protocol.
SSL Cipher List Specify the cipher algorithms to use for the SSL or
the TLS connections.
* An asterisk next to a value indicates the factory default setting.
SSNNMMPP
Note: This menu appears only in network printers or printers that are attached to print servers.
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Menu item Description
SNMP Versions 1 and 2c
Enabled
Off
On*
Allow SNMP Set
Off
On*
Enable PPM MIB
Off
On*
SNMP Community
Configure Simple Network Management Protocol
(SNMP) versions 1 and 2c to install print drivers and
applications.
SNMP Version 3
Enabled
Off
On*
Context Name
Set Read/Write Credentials
User Name
Authentication Password
Privacy Password
Set Read-only Credentials
User Name
Authentication Password
Privacy Password
Authentication Hash
MD5
SHA1*
Minimum Authentication Level
No Authentication, No Privacy
Authentication, No Privacy
Authentication, Privacy*
Privacy Algorithm
DES
AES-128*
Configure SNMP version 3 to install and update the
printer security.
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Menu item Description
* An asterisk next to a value indicates the factory default setting.
IIPPSSeecc
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Enable IPSec
Off*
On
Enable Internet Protocol Security (IPSec).
Base Configuration
Default*
Compatibility
Secure
Set the IPSec base configuration.
This menu item appears only when Enable IPSec is
set to On.
DH (Diffie-Hellman) Group Proposal
modp2048 (14)*
modp3072 (15)
modp4069 (16)
modp6144 (17)
Set the IPSec encryption.
• DH (Diffie-Hellman) Group Proposal appears only
when Base Configuration is set to Compatibility.
• IKE SA Lifetime (Hours) and IPSec SA Lifetime
(Hours) appear only when Base Configuration is
set to Secure.
IKE SA Lifetime (Hours)
1
2
4
8
24*
IPSec SA Lifetime (Hours)
1
2
4
8*
24
Proposed Encryption Method
3DES
AES*
Specify the encryption and authentication methods
to connect to a network securely.
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Menu item Description
These menu items appear only when Base
Configuration is set to Compatibility.
Proposed Authentication Method
SHA1
SHA256*
SHA512
IPSec Device Certificate Specify an IPSec certificate.
This menu item appears only when Enable IPSec is
set to On.
Pre-Shared Key Authenticated Connections
Host [x]
Address
Key
Configure the authenticated connections of the
printer.
These menu items appear only when Enable IPSec is
set to On.
Certificate Authenticated Connections
Host [x] Address[/subnet]
Address[/subnet]
* An asterisk next to a value indicates the factory default setting.
880022..11xx
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Active
Off*
On
Let the printer join networks that require
authentication before allowing access.
* An asterisk next to a value indicates the factory default setting.
LLPPDD CCoonnffiigguurraattiioonn
Note: This menu appears only in network printers or printers that are attached to print servers.
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Menu item Description
LPD Timeout
0–65535 seconds (90*)
Set the time-out value to stop the Line Printer
Daemon (LPD) server from waiting indefinitely for
hung or invalid print jobs.
LPD Banner Page
Off*
On
Print a banner page for all LPD print jobs.
A banner page is the first page of a print job used as
a separator of print jobs and to identify the
originator of the print job request.
LPD Trailer Page
Off*
On
Print a trailer page for all LPD print jobs.
A trailer page is the last page of a print job.
LPD Carriage Return Conversion
Off*
On
Enable carriage return conversion.
Carriage return is a mechanism that commands the
printer to move the position of the cursor to the first
position on the same line.
* An asterisk next to a value indicates the factory default setting.
HHTTTTPP//FFTTPP SSeettttiinnggss
Menu item Description
Enable HTTP Server
Off
On*
Access the Embedded Web Server to monitor and
manage the printer.
Enable HTTPS
Off
On*
Configure the Hypertext Transfer Protocol Secure
(HTTPS) settings.
Force HTTPS Connections
On
Off*
Force the printer to use the HTTPS connections.
Enable FTP/TFTP
Off
On*
Send files using FTP.
Local Domains Specify domain names for HTTP and FTP servers.
This menu item appears only in the Embedded Web
Server.
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Menu item Description
HTTP Proxy IP Address Configure the HTTP and FTP server settings.
HTTP Proxy IP Address and FTP Proxy IP Address
appear only in the Embedded Web Server.
FTP Proxy IP Address
HTTP Default IP Port
1–65535 (80*)
HTTPS Device Certificate
FTP Default IP Port
1–65535 (21*)
Timeout for HTTP/FTP Requests
1–299 (30*)
Specify the amount of time before the server
connection stops.
Retries for HTTP/FTP Requests
1–299 (3*)
Set the number of retries to connect to the HTTP/FTP
server.
* An asterisk next to a value indicates the factory default setting.
UUSSBB
Menu item Description
PCL SmartSwitch
Off
On*
Set the printer to switch to PCL emulation when a
print job received through a USB port requires it,
regardless of the default printer language.
If PCL SmartSwitch is off, then the printer does not
examine incoming data and uses the default printer
language specified in the Setup menu.
PS SmartSwitch
Off
On*
Set the printer to switch to PS emulation when a
print job received through a USB port requires it,
regardless of the default printer language.
If PS SmartSwitch is off, then the printer does not
examine incoming data and uses the default printer
language specified in the Setup menu.
Mac Binary PS
On
Auto*
Off
Set the printer to process Macintosh binary PostScript
print jobs.
• When set to On, the printer processes raw binary
PostScript print jobs from computers using the
Macintosh operating system.
• When set to Auto, the printer processes print jobs
from computers using either Windows or
Macintosh operating systems
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Menu item Description
• When set to Off, the printer filters PostScript print
jobs using the standard protocol.
Enable USB Port
Disable
Enable*
Enable the standard USB port.
* An asterisk next to a value indicates the factory default setting.
RReessttrriicctt eexxtteerrnnaall nneettwwoorrkk aacccceessss
Menu item Description
Restrict external network access
Off*
On
Restrict access to network sites.
External network address Specify the network addresses with restricted access.
E-mail address for notification Specify an e-mail address to send a notification of
logged events.
Ping frequency
1–300 (10*)
Specify the network query interval in seconds.
Subject Specify the subject and message of the notification
e-mail.
Message
* An asterisk next to a value indicates the factory default setting.
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Security
LLooggiinn MMeetthhooddss
PPuubblliicc
Menu item Description
Manage Permissions
Function Access
Held Jobs Access
Cancel Jobs at the Device
Change Language
Internet Printing Protocol (IPP)
B/W Print
Network Folder - Scan
Control access to the printer functions.
Manage Permissions
Administrative Menus
Security Menu
Network/Ports Menu
Paper Menu
Reports Menu
Function Configuration Menus
Supplies Menu
SE Menu
Device Menu
Control access to the printer menus.
Manage Permissions
Device Management
Remote Management
Firmware Updates
Import / Export All Settings
Out of Service Erase
Embedded Web Server Access
Control access to the printer management options.
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LLooccaall AAccccoouunnttss
Menu item Description
Add User
User Name/Password
User Name
Password
PIN
Create local accounts to manage access to the
printer functions.
Manage Groups/Permissions
Add Group
Import Access Controls
Function Access
Administrative Menus
Device Management
All Users
Import Access Controls
Function Access
Administrative Menus
Device Management
Admin
Function Access
Administrative Menus
Device Management
Control group or user access to the printer functions,
applications, and security settings.
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CCeerrttiiffiiccaattee MMaannaaggeemmeenntt
Menu item Menu item
Configure Certificate Defaults
Common Name
Organization Name
Unit Name
Country/Region
Province Name
City Name
Subject Alternate Name
Set the default values for generated certificates.
Device Certificates Generate, delete, or view device certificates.
Manage CA Certificates Load, delete, or view Certificate Authority (CA)
certificates.
LLooggiinn RReessttrriiccttiioonnss
Menu item Description
Login failures
1–10 (3*)
Specify the number of failed login attempts before
the user gets locked out.
Failure time frame
1–60 minutes (5*)
Specify the time frame between failed login attempts
before the user gets locked out.
Lockout time
1–60 minutes (5*)
Specify the lockout duration.
Web Login Timeout
1–120 minutes (10*)
Specify the delay for a remote login before the user is
logged off automatically.
* An asterisk next to a value indicates the factory default setting.
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EErraassee TTeemmppoorraarryy DDaattaa FFiilleess
Menu item Description
Stored in onboard memory
Off*
On
Delete all files stored on the printer memory.
* An asterisk next to a value indicates the factory default setting.
MMiisscceellllaanneeoouuss
Menu item Description
Print Permission
Off*
On
Allow the user to print.
Security Reset Jumper
Enable “Guest” access*
No Effect
Specify user access to the printer.
• The jumper is located beside a lock icon on the
controller board.
• Enable “Guest” access gives anyone access to all
aspects of the printer.
• No Effect may make access to the printer
impossible when the required security information
is unavailable.
Minimum Password Length
0–32
Specify the password length.
* An asterisk next to a value indicates the factory default setting.
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Reports
MMeennuu SSeettttiinnggss PPaaggee
Menu item Description
Menu Settings Page Print a report that contains the printer menus.
DDeevviiccee
Menu item Description
Device Information Print a report that contains information about the
printer.
Device Statistics Print a report about printer usage and supply status.
Profile List Print a list of profiles that are stored in the printer.
Asset Report Print a report that contains the printer serial number
and model name.
PPrriinntt
Menu item Description
Print Fonts
PCL Fonts
PostScript Fonts
Print samples and information about the fonts that
are available in each printer language.
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NNeettwwoorrkk
Menu item Description
Network Setup Page Print a page that shows the configured network and
wireless settings on the printer.
This menu item appears only in network printers or
printers connected to print servers.
Wi-Fi Direct Connected Clients Print a page that shows the list of devices that are
connected to the printer using Wi-Fi Direct.
This menu item appears only when Enable Wi-Fi
Direct is set to On.
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7
Maintain the Printer
This chapter contains:
• Checking the Status of Parts and Supplies .................................................................................. 98
• Configuring supply notifications................................................................................................. 99
• Setting up e-mail alerts ............................................................................................................ 100
• Viewing reports........................................................................................................................ 101
• Ordering Parts and Supplies ..................................................................................................... 102
• Replacing parts and supplies .................................................................................................... 103
• Cleaning printer parts .............................................................................................................. 108
• Saving energy and paper ......................................................................................................... 109
• Moving the printer to another location..................................................................................... 110
Configuring supply notifications
1. Open a web browser, and then type the printer IP address in the address field.
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2. Click Settings > OK > Device > OK > Notifications > OK
3. From the Supplies menu, click Custom Supply Notifications.
4. Select a notification for each supply item.
5. Apply the changes.
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Setting up e-mail alerts
Configure the printer to send e-mail alerts when supplies are low, when paper must be changed or
added, or when there is a paper jam.
1. Open a web browser, and then type the printer IP address in the address field.
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2. Click Settings > OK > Device > OK > Notifications > OK > E-mail Alert Setup, and then configure
the settings.
3. Click Setup E-mail Lists and Alerts, and then configure the settings.
4. Apply the changes.
Note: For more information on SMTP server settings, contact your e-mail provider.
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Viewing reports
You can view some reports from the Embedded Web Server. These reports are useful for assessing the
status of the printer, network, and supplies.
1. Open a Web browser, and then type the printer IP address in the address field.
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2. Click Reports, and then click the type of report you want to view.
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Ordering Parts and Supplies
To view and order parts and supplies for your printer, go to https://www.xerox.com/supplies, then
enter your product in the search field.
Note: All life estimates for printer supplies assume printing on letter or A4-size plain paper.
Warning: Failure to maintain optimum printer performance, or to replace parts and supplies,
may cause damage to your printer.
UUssiinngg GGeennuuiinnee XXeerrooxx PPaarrttss aanndd SSuupppplliieess
Your Xerox printer is designed to function best with genuine Xerox parts and supplies. Use of third-
party parts or supplies can affect the performance, reliability, or life of the printer and its imaging
components. It can also affect warranty coverage. Damage caused by the use of third-party parts or
supplies is not covered by the warranty.
All life indicators are designed to function with Xerox supplies and parts and can deliver unpredictable
results if third-party supplies are used. Imaging component usage beyond the intended life can
damage your Xerox printer or associated components.
Warning: Supplies and parts without Return Program agreement terms may be reset and
remanufactured. However, the manufacturer’s warranty does not cover any damage caused by
non-genuine supplies or parts. Resetting counters on the supply or part without proper
remanufacturing can cause damage to your printer. After resetting the supply or part counter,
your printer may display an error indicating the presence of the reset item.
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Replacing parts and supplies
RReeppllaacciinngg tthhee TToonneerr CCaarrttrriiddggee
1. Open the front door.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any
exposed metal frame of the printer before accessing or touching interior areas of the printer.
2. Remove the imaging unit.
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3. Twist the blue latch, and then remove the used toner cartridge from the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10
minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect
the quality of future print jobs.
4. Unpack the new toner cartridge.
5. Shake the toner cartridge to redistribute the toner.
6. Insert the new toner cartridge into the imaging unit until it clicks into place.
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7. Insert the imaging unit.
8. Close the door.
RReeppllaacciinngg tthhee iimmaaggiinngg uunniitt
1. Open the front door.
Warning: To prevent damage from electrostatic discharge, touch any exposed metal frame of
the printer before accessing or touching interior areas of the printer.
2. Remove the used imaging unit.
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Maintain the Printer
3. Twist the blue latch, and then remove the toner cartridge from the used imaging unit.
4. Unpack the new imaging unit, and then insert the toner cartridge until it clicks into place.
Warning: Do not expose the imaging unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
Warning: Do not touch the photoconductor drum. Doing so may affect the quality of future
print jobs.
5. Insert the new imaging unit.
6. Close the door.
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Cleaning printer parts
CClleeaanniinngg tthhee pprriinntteerr
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior
of the printer, unplug the power cord from the electrical outlet and disconnect all cables from
the printer before proceeding.
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1. Turn off the printer, and then unplug the power cord from the electrical outlet.
2. Remove paper from the standard output tray and multipurpose feeder.
3. Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4. Wipe the outside of the printer with a damp, soft, lint-free cloth.
• Do not use household cleaners or detergents as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5. Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the
power cord to an appropriately rated and properly grounded electrical outlet that is near the
product and easily accessible.
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Saving energy and paper
CCoonnffiigguurriinngg tthhee ppoowweerr ssaavvee mmooddee sseettttiinnggss
SSlleeeepp MMooddee
1. From the control panel, navigate to: Settings > OK > Device > OK > Power Management > OK >
Timeouts > OK > Sleep Mode > OK
2. Enter the amount of time that the printer stays idle before it enters Sleep mode.
HHiibbeerrnnaattee MMooddee
1. From the control panel, navigate to: Settings > OK > Device > OK > Power Management > OK >
Timeouts > OK > Hibernate Mode > OK
2. Select the amount of time before the printer enters Hibernate mode.
• Make sure to wake the printer from Hibernate mode before sending a print job.
• To wake the printer from Hibernate mode, press the power button.
• The Embedded Web Server is disabled when the printer is in Hibernate mode.
CCoonnsseerrvviinngg ssuupppplliieess
• Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
• Print multiple pages on a single sheet of paper.
• Use the preview feature to see how the document looks like before printing it.
• Print one copy of the document to check its content and format for accuracy.
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Moving the printer to another location
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20kg (44lb), then it may
require two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the
power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid
personal injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn off the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standingoptional trays or output optionsattached to it, then
disconnect them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when
passing over thresholds and breaks in flooring.
• If the printer does not have a caster base but is configured with optional trays or output options,
then remove the output options and lift the printer off the trays. Do not try to lift the printer and
any options at the same time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the
printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions
of the options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer
warranty.
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8
Troubleshoot a Problem
This chapter contains:
• Print quality problems .............................................................................................................. 112
• Printing problems..................................................................................................................... 113
• The printer is not responding ................................................................................................... 147
• Network connection problems .................................................................................................. 149
• Issues with supplies.................................................................................................................. 152
• Clearing Jams .......................................................................................................................... 154
• Paper feed problems ................................................................................................................ 168
• Contacting customer support ................................................................................................... 173
Print quality problems
Find the image that resembles the print quality problem you are having, and then click the link below
it to read problem-solving steps.
•Blank or white pages
•Dark print
•Fine lines are not printed correctly
•Folded or wrinkled paper
•Gray background
•Horizontal light bands
•Incorrect margins
•Light print
•Mottled print and dots
•Paper curl
•Print crooked or skewed
•Print crooked or skewed
•Solid black pages
•Text or images cut off
•Toner easily rubs off
•Vertical dark bands
•Vertical dark lines or streaks
•Vertical dark streaks with print missing
•Vertical light bands
•Vertical white lines
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Printing problems
PPrriinntt qquuaalliittyy iiss ppoooorr
BBllaannkk oorr wwhhiittee ppaaggeess
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings >Troubleshooting >Print Quality Test Pages. For non-touch-screen
printer models, press to navigate through the settings.
Action Yes No
Step 1
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not
supported, then install a
supported one.
2 Print the document.
Is the printer printing blank or
white pages?
Go to step 2. The problem is solved.
Step 2
1 Remove the imaging unit.
Do not expose the imaging
unit to direct light for more
than 10 minutes. Extended
exposure to light may cause
print quality problems.
Do not touch the
photoconductor drum under
the imaging unit. Doing so
may affect the quality of
future print jobs.
2 Check the imaging unit for
signs of damage.
Go to step 3. The problem is solved.
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Troubleshoot a Problem
Action Yes No
Make sure that the
photoconductor drum contact
is not bent or out of place.
3 Firmly shake the imaging unit
to redistribute the toner.
4 Insert the imaging unit.
5 Print the document.
Is the printer printing blank or
white pages?
Step 3
Replace the toner cartridge.
Is the printer printing blank or
white pages?
Go to step 4. The problem is solved.
Step 4
Replace the imaging unit.
Is the printer printing blank or
white pages?
Contact customer support. The problem is solved.
DDaarrkk pprriinntt
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings >Troubleshooting >Print Quality Test Pages. For non-touch-screen
printer models, press to navigate through the settings.
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Troubleshoot a Problem
Action Yes No
Step 1
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not
supported, then install a
supported one.
2 Print the document.
Is the print dark?
Go to step 2. The problem is solved.
Step 2
1 Turn off the printer, wait for
about 10 seconds, and then
turn on the printer.
2 Reduce toner darkness.
From the control panel,
navigate to:
Settings >Print >Quality >
Toner Darkness
3 Print the document.
Is the print dark?
Go to step 3. The problem is solved.
Step 3
1 Depending on your operating
system, specify the paper type
from the Printing Preferences
or Print dialog.
• Make sure that the setting
matches the paper loaded.
• You can also change the
setting on the printer
control panel. Navigate to
Settings >Paper >Tray
Configuration >Paper
Size/Type.
2 Print the document.
Is the print dark?
Go to step 4. The problem is solved.
Step 4
Check if the paper has texture or
rough finishes.
Are you printing on textured or
rough paper?
Go to step 5. Go to step 6.
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Action Yes No
Step 5
1 Replace textured paper with
plain paper.
2 Print the document.
Is the print dark?
Go to step 6. The problem is solved.
Step 6
1 Load paper from a fresh
package.
Paper absorbs moisture due to
high humidity. Store paper in
its original wrapper until you
are ready to use it.
2 Print the document.
Is the print dark?
Go to step 7. The problem is solved.
Step 7
1 Remove, and then insert the
imaging unit.
Do not expose the imaging
unit to direct light for more
than 10 minutes. Extended
exposure to light may cause
print quality problems.
Do not touch the
photoconductor drum under
the imaging unit. Doing so
may affect the quality of
future print jobs.
2 Print the document.
Is the print dark?
Go to step 8. The problem is solved.
Step 8
1 Replace the imaging unit.
2 Print the document.
Is the print dark?
Contact customer support. The problem is solved.
116 Xerox®B310 Printer
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Troubleshoot a Problem
FFiinnee lliinneess aarree nnoott pprriinntteedd ccoorrrreeccttllyy
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings >Troubleshooting >Print Quality Test Pages. For non-touch-screen
printer models, press to navigate through the settings.
Action Yes No
Step 1
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not
supported, then install a
supported one.
2 Print the document.
Are fine lines not printed correctly?
Go to step 2. The problem is solved.
Step 2
1 Increase toner darkness.
From the control panel,
navigate to:
Settings >Print >Quality >
Toner Darkness
2 Print the document.
Are fine lines not printed correctly?
Contact customer support. The problem is solved.
FFoollddeedd oorr wwrriinnkklleedd ppaappeerr
Xerox®B310 Printer
User Guide
117
Troubleshoot a Problem
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings >Troubleshooting >Print Quality Test Pages. For non-touch-screen
printer models, press to navigate through the settings.
Action Yes No
Step1
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not
supported, then install a
supported one.
2 Print the document.
Is the paper folded or wrinkled?
Go to step 2. The problem is solved.
Step2
1 Load paper from a fresh
package.
Paper absorbs moisture due to
high humidity. Store paper in
its original wrapper until you
are ready to use it.
2 Print the document.
Is the paper folded or wrinkled?
Go to step 3. The problem is solved.
Step3
1 Depending on your operating
system, specify the paper type
from the Printing Preferences
or Print dialog.
• Make sure that the setting
matches the paper loaded.
• You can also change the
setting from the printer
control panel. Navigate to
Settings >Paper >Tray
Configuration >Paper
Size/Type.
2 Print the document.
Is the paper folded or wrinkled?
Contact customer support. The problem is solved.
118 Xerox®B310 Printer
User Guide
Troubleshoot a Problem
GGrraayy bbaacckkggrroouunndd
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings >Troubleshooting >Print Quality Test Pages. For non-touch-screen
printer models, press to navigate through the settings.
Action Yes No
Step 1
1 Turn off the printer, wait for 10
seconds, and then turn on the
printer.
2 Decrease toner darkness.
From the control panel,
navigate to:
Settings >Print >Quality >
Toner Darkness
3 Print the document.
Does gray background appear on
prints?
Go to step 2. The problem is solved.
Step 2
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the toner cartridge is not
supported, then install a
supported one.
2 Print the document.
Does gray background appear on
prints?
Go to step 3. The problem is solved.
Step 3
1 Depending on your operating
system, specify the paper type
from the Printing Preferences
or Print dialog.
Go to step 4. The problem is solved.
Xerox®B310 Printer
User Guide
119
Troubleshoot a Problem
Action Yes No
• Make sure that the setting
matches the paper loaded.
• You can also change the
setting from the printer
control panel. Navigate to
Settings >Paper >Tray
Configuration >Paper
Size/Type.
2 Print the document.
Does gray background appear on
prints?
Step 4
1 Remove, and then insert the
imaging unit.
Do not expose the imaging
unit to direct light for more
than 10 minutes. Extended
exposure to light may cause
print quality problems.
Do not touch the
photoconductor drum under
the imaging unit. Doing so
may affect the quality of
future print jobs.
2 Print the document.
Does gray background appear on
prints?
Go to step 5. The problem is solved.
Step 5
1 Update the printer firmware.
For more information, see
Updating Firmware.
2 Print the document.
Does gray background appear on
prints?
Go to step 6. The problem is solved.
Step 6
1 Replace the imaging unit.
2 Print the document.
Does gray background appear on
prints?
Contact customer support. The problem is solved.
120 Xerox®B310 Printer
User Guide
Troubleshoot a Problem
IInnccoorrrreecctt mmaarrggiinnss
Action Yes No
Step 1
1 Adjust the paper guides to the
correct position for the paper
loaded.
2 Print the document.
Are the margins correct?
The problem is solved. Go to step 2.
Step 2
1 Set the paper size.
From the control panel,
navigate to:
Settings >Paper >Tray
Configuration >Paper Size/
Type
2 Print the document.
Are the margins correct?
The problem is solved. Go to step 3.
Step 3
1 Depending on your operating
system, specify the paper size
from the Printing Preferences
or Print dialog.
Make sure that the setting
matches the paper loaded.
2 Print the document.
Are the margins correct?
The problem is solved. Contact customer support.
Xerox®B310 Printer
User Guide
121
Troubleshoot a Problem
LLiigghhtt pprriinntt
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings >Troubleshooting >Print Quality Test Pages. For non-touch-screen
printer models, press to navigate through the settings.
Action Yes No
Step 1
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not
supported, then install a
supported one.
2 Print the document.
Is the print light?
Go to step 2. The problem is solved.
Step 2
1 Turn off the printer, wait for
about 10 seconds, and then
turn on the printer.
2 Increase toner darkness.
From the control panel,
navigate to:
Settings >Print >Quality >
Toner Darkness
3 Print the document.
Is the print light?
Go to step 3. The problem is solved.
Step 3
1 Depending on your operating
system, specify the paper type
from the Printing Preferences
or Print dialog.
• Make sure that the setting
matches the paper loaded.
Go to step 4. The problem is solved.
122 Xerox®B310 Printer
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Action Yes No
• You can also change the
setting on the printer
control panel. Navigate to
Settings >Paper >Tray
Configuration >Paper
Size/Type.
2 Print the document.
Is the print light?
Step 4
1 Depending on your operating
system, specify the print
resolution from the Printing
Preferences or Print dialog.
2 Set the resolution to 600 dpi.
3 Print the document.
Is the print light?
Go to step 5. The problem is solved.
Step 5
1 Remove the imaging unit.
Do not expose the imaging
unit to direct light for more
than 10 minutes. Extended
exposure to light can cause
print quality problems.
Do not touch the
photoconductor drum under
the imaging unit. Doing so
may affect the quality of
future print jobs.
2 Firmly shake the imaging unit
to redistribute the toner.
3 Insert the imaging unit.
4 Turn off the printer, wait for 10
seconds, and then turn on the
printer.
5 Print the document.
Is the print light?
Go to step 6. The problem is solved.
Xerox®B310 Printer
User Guide
123
Troubleshoot a Problem
Action Yes No
Step 6
1 Check the status of the toner
cartridge.
From the control panel,
navigate to:
Settings >Reports >Device >
Device Statistics
2 From the Supply Information
section of the pages printed,
check the status of the toner
cartridge.
Is the toner cartridge near end of
life?
Go to step 7. Contact customer support.
Step 7
1 Replace the toner cartridge.
2 Print the document.
Is the print light?
Contact customer support. The problem is solved.
MMoottttlleedd pprriinntt aanndd ddoottss
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings >Troubleshooting >Print Quality Test Pages. For non-touch-screen
printer models, press OK to navigate through the settings.
124 Xerox®B310 Printer
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Troubleshoot a Problem
Action Yes No
Step 1
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not
supported, then install a
supported one.
2 Print the document.
Is the print mottled?
Go to step 2. The problem is solved.
Step 2
Check the printer for leaked toner
contamination.
Is the printer free of leaked toner?
Go to step 3. Contact customer support.
Step 3
1 Check the status of the
imaging unit.
From the control panel,
navigate to:
Settings >Reports >Device >
Device Statistics
2 From the Supply Information
section of the pages printed,
check the status of the
imaging unit.
Is the imaging unit near end of
life?
Go to step 4. Contact customer support.
Step 4
1 Replace the imaging unit.
2 Print the document.
Is the print mottled?
Contact customer support. The problem is solved.
Xerox®B310 Printer
User Guide
125
Troubleshoot a Problem
PPaappeerr ccuurrll
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings >Troubleshooting >Print Quality Test Pages. For non-touch-screen
printer models, press to navigate through the settings.
Action Yes No
Step 1
1 Check if the paper loaded is
supported.
If paper is not supported, then
load a supported paper.
2 Print the document.
Is the paper curled?
Go to step 2. The problem is solved.
Step 2
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not
supported, then install a
supported one.
2 Print the document.
Is the paper curled?
Go to step 3. The problem is solved.
Step 3
1 Adjust the guides in the tray to
the correct position for the
paper loaded.
2 Print the document.
Is the paper curled?
Go to step 4. The problem is solved.
Step 4
1 Depending on your operating
system, specify the paper size
and paper type from the
Go to step 5. The problem is solved.
126 Xerox®B310 Printer
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Troubleshoot a Problem
Action Yes No
Printing Preferences or Print
dialog.
• Make sure that the settings
match the paper loaded.
• You can also change the
setting on the printer
control panel. Navigate to
Settings >Paper >Tray
Configuration >Paper
Size/Type.
2 Print the document.
Is the paper curled?
Step 5
1 Remove paper, flip it over, and
then reload paper.
2 Print the document.
Is the paper curled?
Go to step 6. The problem is solved.
Step 6
1 Load paper from a fresh
package.
Paper absorbs moisture due to
high humidity. Store paper in
its original wrapper until you
are ready to use it.
2 Print the document.
Is the paper curled?
Contact customer support. The problem is solved.
PPrriinntt ccrrooookkeedd oorr sskkeewweedd
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings >Troubleshooting >Print Quality Test Pages. For non-touch-screen
printer models, press to navigate through the settings.
Xerox®B310 Printer
User Guide
127
Troubleshoot a Problem
Action Yes No
Step 1
1 Adjust the guides in the tray to
the correct position for the
paper loaded.
2 Print the document.
Is the print crooked or skewed?
Go to step 2. The problem is solved.
Step 2
1 Load paper from a fresh
package.
Paper absorbs moisture due to
high humidity. Store paper in
its original wrapper until you
are ready to use it.
2 Print the document.
Is the print crooked or skewed?
Go to step 3. The problem is solved.
Step 3
1 Check if the paper loaded is
supported.
If paper is not supported, then
load a supported paper.
2 Print the document.
Is the print crooked or skewed?
Contact customer support. The problem is solved.
Step 4
1 For two-sided printing, check if
the paper size setting in the
duplex unit is set correctly.
Letter, legal, Oficio, or folio
must be set to Letter.
2 Print the document.
Is the print crooked or skewed?
Contact customer support. The problem is solved.
128 Xerox®B310 Printer
User Guide
Troubleshoot a Problem
SSoolliidd bbllaacckk ppaaggeess
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings >Troubleshooting >Print Quality Test Pages. For non-touch-screen
printer models, press to navigate through the settings.
Action Yes No
Step 1
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the toner cartridge is not
supported, then install a
supported one.
2 Print the document.
Is the printer printing solid black
pages?
Go to step 2. The problem is solved.
Step 2
1 Remove, and then insert the
imaging unit.
Do not expose the imaging
unit to direct light for more
than 10 minutes. Extended
exposure to light may cause
print quality problems.
Do not touch the
photoconductor drum under
the imaging unit. Doing so
may affect the quality of
future print jobs.
2 Print the document.
Is the printer printing solid black
pages?
Go to step 3. The problem is solved.
Xerox®B310 Printer
User Guide
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Troubleshoot a Problem
Action Yes No
Step 3
Check the imaging unit for signs of
damage.
Make sure that the
photoconductor drum contact is
not bent or out of place.
Is the imaging unit free from
damage?
Contact customer support. Go to step 4.
Step 4
1 Replace the imaging unit.
2 Print the document.
Is the printer printing solid black
pages?
Contact customer support. The problem is solved.
TTeexxtt oorr iimmaaggeess ccuutt ooffff
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings >Troubleshooting >Print Quality Test Pages. For non-touch-screen
printer models, press to navigate through the settings.
130 Xerox®B310 Printer
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Troubleshoot a Problem
Action Yes No
Step 1
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the toner cartridge is not
supported, then install a
supported one.
2 Print the document.
Are text or images cut off?
Go to step 2. The problem is solved.
Step 2
1 Remove, and then insert the
imaging unit.
Do not expose the imaging
unit to direct light for more
than 10 minutes. Extended
exposure to light may cause
print quality problems.
Do not touch the
photoconductor drum under
the imaging unit. Doing so
may affect the quality of
future print jobs.
2 Print the document.
Are text or images cut off?
Go to step 3. The problem is solved.
Step 3
1 Replace the imaging unit.
2 Print the document.
Are text or images cut off?
Contact customer support. The problem is solved.
TToonneerr eeaassiillyy rruubbss ooffff
Xerox®B310 Printer
User Guide
131
Troubleshoot a Problem
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings >Troubleshooting >Print Quality Test Pages. For non-touch-screen
printer models, press to navigate through the settings.
Action Yes No
Step 1
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the toner cartridge is not
supported, then install a
supported one.
2 Print the document.
Does toner easily rub off?
Go to step 2. The problem is solved.
Step 2
1 Depending on your operating
system, specify the paper type
from the Printing Preferences
or Print dialog.
• Make sure that the setting
matches the paper loaded.
• You can also change the
setting on the printer
control panel. Navigate to
Settings >Paper >Tray
Configuration >Paper
Size/Type.
2 Print the document.
Does toner easily rub off?
Contact customer support. The problem is solved.
HHoorriizzoonnttaall lliigghhtt bbaannddss
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings >Troubleshooting >Print Quality Test Pages. For non-touch-screen
printer models, press to navigate through the settings.
132 Xerox®B310 Printer
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Troubleshoot a Problem
Action Yes No
Step 1
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not
supported, then install a
supported one.
2 Print the document.
Do horizontal light bands appear
on prints?
Go to step 2. The problem is solved.
Step 2
1 Remove, and then insert the
imaging unit.
Do not expose the imaging
unit to direct light for more
than 10 minutes. Extended
exposure to light may cause
print quality problems.
Do not touch the
photoconductor drum under
the imaging unit. Doing so
may affect the quality of
future print jobs.
2 Print the document.
Do horizontal light bands appear
on prints?
Go to step 3. The problem is solved.
Step 3
1 Replace the imaging unit.
2 Print the document.
Do horizontal light bands appear
on prints?
Contact customer support. The problem is solved.
VVeerrttiiccaall lliigghhtt bbaannddss
Xerox®B310 Printer
User Guide
133
Troubleshoot a Problem
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings >Troubleshooting >Print Quality Test Pages. For non-touch-screen
printer models, press to navigate through the settings.
Action Yes No
Step 1
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not
supported, then install a
supported one.
2 Print the document.
Do vertical light bands appear on
prints?
Go to step 2. The problem is solved.
Step 2
1 Check the status of the toner
cartridge.
From the control panel,
navigate to:
Settings >Reports >Device >
Device Statistics
2 From the Supply Information
section of the pages printed,
check the status of the toner
cartridge.
Do vertical light bands appear on
prints?
Go to step 3. The problem is solved.
Step 3
1 Replace the toner cartridge.
2 Print the document.
Do vertical light bands appear on
prints?
Contact customer support. The problem is solved.
134 Xerox®B310 Printer
User Guide
Troubleshoot a Problem
VVeerrttiiccaall wwhhiittee lliinneess
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings >Troubleshooting >Print Quality Test Pages. For non-touch-screen
printer models, press to navigate through the settings.
Action Yes No
Step 1
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not
supported, then install a
supported one.
2 Print the document.
Do vertical white lines appear on
prints?
Go to step 2. The problem is solved.
Step 2
1 Depending on your operating
system, specify the paper type
from the Printing Preferences
or Print dialog.
• Make sure that the setting
matches the paper loaded.
• You can also change the
setting on the printer
control panel. Navigate to
Settings >Paper >Tray
Configuration >Paper
Size/Type.
2 Print the document.
Do vertical white lines appear on
prints?
Contact customer support. The problem is solved.
Xerox®B310 Printer
User Guide
135
Troubleshoot a Problem
VVeerrttiiccaall ddaarrkk bbaannddss
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings >Troubleshooting >Print Quality Test Pages. For non-touch-screen
printer models, press to navigate through the settings.
136 Xerox®B310 Printer
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Troubleshoot a Problem
Action Yes No
Step 1
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the toner cartridge is not
supported, then install a
supported one.
2 Print the document.
Do vertical dark bands appear on
prints?
Go to step 2. The problem is solved.
Step 2
1 Remove, and then insert the
imaging unit.
Do not expose the imaging
unit to direct light for more
than 10 minutes. Extended
exposure to light may cause
print quality problems.
Do not touch the
photoconductor drum under
the imaging unit. Doing so
may affect the quality of
future print jobs.
2 Print the document.
Do vertical dark bands appear on
prints?
Go to step 3. The problem is solved.
Step 3
1 Check if a bright light enters
the right side of the printer,
and move the printer if
necessary.
2 Print the document.
Do vertical dark bands appear on
prints?
Contact customer support. The problem is solved.
Xerox®B310 Printer
User Guide
137
Troubleshoot a Problem
VVeerrttiiccaall ddaarrkk lliinneess oorr ssttrreeaakkss
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings >Troubleshooting >Print Quality Test Pages. For non-touch-screen
printer models, press to navigate through the settings.
138 Xerox®B310 Printer
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Troubleshoot a Problem
Action Yes No
Step 1
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the toner cartridge is not
supported, then install a
supported one.
2 Print the document.
Do vertical dark lines or streaks
appear on prints?
Go to step 2. The problem is solved.
Step 2
1 Remove, and then reinstall the
imaging unit.
Do not expose the imaging
unit to direct light for more
than 10 minutes. Extended
exposure to light can cause
print quality problems.
Do not touch the
photoconductor drum under
the imaging unit. Doing so
may affect the quality of
future print jobs.
2 Print the document.
Do vertical dark lines or streaks
appear on prints?
Go to step 3. The problem is solved.
Step 3
1 Replace the imaging unit.
2 Print the document.
Do vertical dark lines or streaks
appear on prints?
Contact customer support. The problem is solved.
VVeerrttiiccaall ddaarrkk ssttrreeaakkss wwiitthh pprriinntt mmiissssiinngg
Xerox®B310 Printer
User Guide
139
Troubleshoot a Problem
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings >Troubleshooting >Print Quality Test Pages. For non-touch-screen
printer models, press to navigate through the settings.
Action Yes No
Step 1
1 Remove, and then insert the
imaging unit.
Do not expose the imaging
unit to direct light for more
than 10 minutes. Extended
exposure to light may cause
print quality problems.
Do not touch the
photoconductor drum under
the imaging unit. Doing so
may affect the quality of
future print jobs.
2 Print the document.
Do vertical dark streaks with
missing images appear on prints?
Go to step 2. The problem is solved.
Step 2
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the toner cartridge is not
supported, then install a
supported one.
2 Print the document.
Do vertical dark streaks with
missing images appear on prints?
Contact customer support. The problem is solved.
RReeppeeaattiinngg ddeeffeeccttss
140 Xerox®B310 Printer
User Guide
Troubleshoot a Problem
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings >Troubleshooting >Print Quality Test Pages. For non-touch-screen
printer models, press to navigate through the settings.
Action Yes No
Step 1
Using the Print Quality Test Pages,
check if the distance between the
repeating defects is equal to any
of the following:
Imaging unit
• 96mm (3.78in.)
• 37.7mm (1.48in.)
Toner cartridge
• 43.5mm (1.71in.)
• 37.5mm (1.48in.)
Transfer roller
• 52mm (2.05in.)
Fuser
• 79.8mm (3.14in.)
• 62.5mm (2.46in.)
Does the distance between the
repeating defects match the toner
cartridge or imaging unit
measurements?
Go to step 2.
If the repeating defects match the
transfer roller or fuser
measurements, then contact
customer support.
Take note of the distance, and
then contact customer support.
Step 2
1 Replace the affected supply
item.
2 Print the document.
Do the repeating defects appear?
Contact customer support. The problem is solved.
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Troubleshoot a Problem
PPrriinntt jjoobbss ddoo nnoott pprriinntt
Action Yes No
Step1
1 From the document you are
trying to print, open the Print
dialog, and then check if you
have selected the correct
printer.
2 Print the document.
Is the document printed?
The problem is solved. Go to step 2.
Step2
1 Check if the printer is on.
2 Resolve any error messages
that appear on the display.
3 Print the document.
Is the document printed?
The problem is solved. Go to step 3.
Step3
1 Check if the ports are working
and if the cables are securely
connected to the computer
and the printer.
For more information, see the
setup documentation that
came with the printer.
2 Print the document.
Is the document printed?
The problem is solved. Go to step 4.
Step4
1 Turn off the printer, wait for
about 10 seconds, and then
turn on the printer.
2 Print the document.
Is the document printed?
The problem is solved. Go to step 5.
Step5
1 Remove, and then reinstall the
print driver.
2 Print the document.
Is the document printed?
The problem is solved. Contact customer support.
142 Xerox®B310 Printer
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Troubleshoot a Problem
SSllooww pprriinnttiinngg
Action Yes No
Step 1
Make sure that the printer cable is
securely connected to the printer
and to the computer, print server,
option, or other network device.
Is the printer printing slow?
Go to step 2. The problem is solved.
Step 2
1 Make sure that the printer is
not in Quiet Mode.
From the control panel,
navigate to:
Settings >>Device >
>Maintenance > >
Config Menu >>Device
Operations >>Quiet
Mode >
2 Print the document.
Is the printer printing slow?
Go to step 3. The problem is solved.
Step 3
1 Depending on your operating
system, specify the print
resolution from the Printing
Preferences or Print dialog.
2 Set the resolution to 600 dpi.
3 Print the document.
Is the printer printing slow?
Go to step 4. The problem is solved.
Step 4
1 From the control panel,
navigate to:
Settings >>Print >
>Quality > > Print
Resolution >
2 Set the resolution to 600 dpi.
3 Print the document.
Go to step 5. The problem is solved.
Xerox®B310 Printer
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Troubleshoot a Problem
Action Yes No
Is the printer printing slow?
Step 5
1 Depending on your operating
system, specify the paper type
from the Printing Preferences
or Print dialog.
• Make sure that the setting
matches the paper loaded.
• Heavier paper prints more
slowly.
• Paper narrower than letter,
A4, and legal may print
more slowly.
2 Print the document.
Is the printer printing slow?
Go to step 6. The problem is solved.
Step 6
1 Make sure that the printer
settings for texture and weight
match the paper being loaded.
From the control panel,
navigate to:
Settings >>Paper >
>Media Configuration >
>Media Types >
Rough paper textures and
heavy paper weights may print
more slowly.
2 Print the document.
Is the printer printing slow?
Go to step 7. The problem is solved.
144 Xerox®B310 Printer
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Action Yes No
Step 7
Remove held jobs.
Is the printer printing slow?
Go to step 8. The problem is solved.
Step 8
1 Make sure that the printer is
not overheating.
• Allow the printer to cool
down after a long print job.
• Observe the recommended
ambient temperature for
the printer. For more
information, refer to
Selecting a location for the
printer
2 Print the document.
Is the printer printing slow?
Contact customer support. The problem is solved.
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JJoobb pprriinnttss ffrroomm tthhee wwrroonngg ttrraayy oorr oonn tthhee wwrroonngg ppaappeerr
Action Yes No
Step 1
1 Check if you are printing on
the correct paper.
2 Print the document.
Is the document printed on the
correct paper?
Go to step 2. Load the correct paper size and
paper type.
Step 2
1 Depending on your operating
system, specify the paper size
and paper type from the
Printing Preferences or Print
dialog.
You can also change the
settings on the printer control
panel. Navigate to:
Settings >>Paper >
>Tray Configuration >
>Paper Size/Type >
2 Make sure that the settings
match the paper loaded.
3 Print the document.
Is the document printed on the
correct paper?
The problem is solved. Go to step 3.
Step 3
1 Check if the trays are linked.
For more information, see [File
not referenced in map] _ATI_
File_Not_Found_x-wc_–file=d@
[sedona[wt_low_mono[sfp[dita
[linking-and-unlinking-trays.
dita]23task745.xml#task745.
2 Print the document.
Is the document printed from the
correct tray?
The problem is solved. Contact customer support.
146 Xerox®B310 Printer
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The printer is not responding
Action Yes No
Step1
Check if the power cord is
connected to the electrical outlet.
CAUTION—POTENTIAL
INJURY: To avoid the risk
of fire or electrical shock,
connect the power cord to
an appropriately rated
andproperly grounded
electrical outlet that is near
the product and easily
accessible.
Is the printer responding?
The problem is solved. Go to step 2.
Step2
Check if the electrical outlet is
turned off by a switch or breaker.
Is the electrical outlet turned off
by a switch or breaker?
Turn on the switch or reset the
breaker.
Go to step 3.
Step3
Check if the printer is on.
Is the printer on?
Go to step 4. Turn on the printer.
Step4
Check if the printer is in Sleep or
Hibernate mode.
Is the printer in Sleep or Hibernate
mode?
Press the power button to wake
the printer.
Go to step 5.
Step5
Check if the cables connecting the
printer and the computer are
inserted to the correct ports.
Are the cables inserted to the
correct ports?
Go to step 6. Insert the cables to the correct
ports.
Step6
Turn off the printer, install the
hardware options, and then turn
on the printer.
The problem is solved. Go to step 7.
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Action Yes No
For more information, see the
documentation that came with
the option.
Is the printer responding?
Step7
Install the correct print driver.
Is the printer responding?
The problem is solved. Go to step 8.
Step8
Turn off the printer, wait for about
10 seconds, and then turn on the
printer.
Is the printer responding?
The problem is solved. Contact customer support.
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Network connection problems
CCaannnnoott ooppeenn EEmmbbeeddddeedd WWeebb SSeerrvveerr
Action Yes No
Step1
Check if the printer is on.
Is the printer on?
Go to step 2. Turn on the printer.
Step2
Make sure that the printer IP
address is correct.
• View the IP address on the
home screen.
• An IP address appears as four
sets of numbers separated by
periods, such as
123.123.123.123.
Is the printer IP address correct?
Go to step 3. Type the correct printer IP address
in the address field.
Step3
Check if you are using a supported
browser:
• Internet Explorer version 11 or
later
• Microsoft Edge
• Safari version 6 or later
• Google ChromeTM version 32 or
later
• Mozilla Firefox version 24 or
later
Is your browser supported?
Go to step 4. Install a supported browser.
Step4
Check if the network connection is
working.
Is the network connection
working?
Go to step 5. Contact your administrator.
Step5
Make sure that the cable
connections to the printer and
print server are secure. For more
Go to step 6. Secure the cable connections.
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Troubleshoot a Problem
Action Yes No
information, see the
documentation that came with
the printer.
Are the cable connections secure?
Step6
Check if the web proxy servers are
disabled.
Are the web proxy servers
disabled?
Go to step 7. Contact your administrator.
Step7
Access the Embedded Web Server.
Did the Embedded Web Server
open?
The problem is solved. Contact customer support.
CCaannnnoott ccoonnnneecctt tthhee pprriinntteerr ttoo tthhee WWii--FFii nneettwwoorrkk
Action Yes No
Step 1
Make sure that Active Adapter is
set to Auto.
From the control panel, navigate
to:
Settings >>Network/Ports
>>Network Overview >
>Active Adapter > >
Auto >
Can the printer connect to the Wi-
Fi network?
The problem is solved. Go to step 2.
Step 2
Check if the correct Wi-Fi network
is selected.
Some routers may share the
default SSID.
Are you connecting to the correct
Wi-Fi network?
Go to step 4. Go to step 3.
Step 3 The problem is solved. Go to step 4.
150 Xerox®B310 Printer
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Action Yes No
Connect to the correct Wi-Fi
network. For more information, see
Connecting the Printer to a Wi-Fi
Network.
Can the printer connect to the Wi-
Fi network?
Step 4
Check the wireless security mode.
From the control panel, navigate
to:
Settings >>Network/Ports
>>Wireless > >
Wireless Security Mode >
Is the correct wireless security
mode selected?
Go to step 6. Go to step 5.
Step 5
Select the correct wireless security
mode.
Can the printer connect to the Wi-
Fi network?
The problem is solved. Go to step 6.
Step 6
Make sure that you entered the
correct network password.
Take note of the spaces, numbers,
andcapitalization in the password.
Can the printer connect to the Wi-
Fi network?
The problem is solved. Contact customer support.
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Issues with supplies
RReeppllaaccee ccaarrttrriiddggee,, pprriinntteerr rreeggiioonn mmiissmmaattcchh
To correct this problem, purchase a cartridge with the correct region that matches the printer region,
or purchase a worldwide cartridge.
• The first number in the message after 42 indicates the region of the printer.
• The second number in the message after 42 indicates the region of the cartridge.
Table 8.1 Printer and toner cartridge regions
Region Numeric code
Worldwide or Undefined region 0
North America (United States, Canada) 1
European Economic Area, Western Europe, Nordic
countries, Switzerland
2
Asia Pacific 3
Latin America 4
Rest of Europe, Middle East, Africa 5
Australia, New Zealand 6
Invalid region 9
Note: To find the region settings of the printer and toner cartridge, print the print quality test
pages. From the control panel, navigate to: Settings >Troubleshooting >Print Quality Test
Pages.
152 Xerox®B310 Printer
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NNoonn--XXeerrooxx PPaarrttss aanndd SSuupppplliieess
The printer has detected a non-Xerox part or supply installed in the printer.
Your Xerox printer is designed to function best with genuine Xerox parts and supplies. Use of third-
party parts or supplies can affect the performance, reliability, or life of the printer and its imaging
components.
All life indicators are designed to function with Xerox parts and supplies and can deliver unpredictable
results if third-party parts or supplies are used. Imaging component usage beyond the intended life
may damage your Xerox printer or associated components.
Warning: Use of third-party supplies or parts can affect warranty coverage. Damage caused by
the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies in your
printer, press and hold X and OK simultaneously for 15 seconds.
If you do not want to accept these risks, then remove the third-party supply or part from your printer
and install a genuine Xerox supply or part. For more information, refer to Using Genuine Xerox Parts
and Supplies.
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Troubleshoot a Problem
Clearing Jams
AAvvooiiddiinngg JJaammss
LLooaadd PPaappeerr PPrrooppeerrllyy
• Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper fill
indicator.
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the
paper or envelopes.
• Push the tray firmly into the printer after loading paper.
154 Xerox®B310 Printer
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UUssee RReeccoommmmeennddeedd PPaappeerr
• Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
• Flex, fan, and align the paper edges before loading.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.
IIddeennttiiffyyiinngg JJaamm LLooccaattiioonnss
• When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a
jammed page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
1. Standard output tray
2. Multipurpose feeder
3. Trays
4. Duplex unit
5. Rear door
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Troubleshoot a Problem
PPaappeerr JJaamm iinn tthhee SSttaannddaarrdd OOuuttppuutt TTrraayy
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
PPaappeerr JJaamm iinn tthhee MMuullttiippuurrppoossee FFeeeeddeerr
1. Remove paper from the multipurpose feeder.
2. Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3. Close the multipurpose feeder.
156 Xerox®B310 Printer
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Troubleshoot a Problem
4. Open the front door.
Warning: To prevent damage from electrostatic discharge, touch any exposed metal frame of
the printer before accessing or touching interior areas of the printer.
5. Remove the imaging unit.
Warning: Do not expose the imaging unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
Warning: Do not touch the photoconductor drum. Doing so may affect the quality of future
print jobs.
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Troubleshoot a Problem
6. Remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury
from a hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
7. Insert the imaging unit.
8. Close the door.
9. Open the multipurpose feeder.
158 Xerox®B310 Printer
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Troubleshoot a Problem
2. Open the front door.
Warning: To prevent damage from electrostatic discharge, touch any exposed metal frame of
the printer before accessing or touching interior areas of the printer.
3. Remove the imaging unit.
Warning: Do not expose the imaging unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
Warning: Do not touch the photoconductor drum. Doing so may affect the quality of future
print jobs.
160 Xerox®B310 Printer
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4. Remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury
from a hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
5. Insert the imaging unit.
6. Close the front door, and then insert the tray.
7. Open the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury
from a hot component, allow the surface to cool before touching it.
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Troubleshoot a Problem
PPaappeerr JJaamm iinn tthhee DDuupplleexx UUnniitt
1. Open the front door.
Warning: To prevent damage from electrostatic discharge, touch any exposed metal frame of
the printer before accessing or touching interior areas of the printer.
2. Remove the imaging unit.
Warning: Do not expose the imaging unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
Warning: Do not touch the photoconductor drum. Doing so may affect the quality of future
print jobs.
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Troubleshoot a Problem
3. Remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury
from a hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
4. Insert the imaging unit.
5. Close the door.
6. Remove the tray.
164 Xerox®B310 Printer
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Troubleshoot a Problem
PPaappeerr JJaamm iinn tthhee RReeaarr DDoooorr
1. Open the front door.
Warning: To prevent damage from electrostatic discharge, touch any exposed metal frame of
the printer before accessing or touching interior areas of the printer.
2. Remove the imaging unit.
Warning: Do not expose the imaging unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
Warning: Do not touch the photoconductor drum. Doing so may affect the quality of future
print jobs.
166 Xerox®B310 Printer
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3. Open the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury
from a hot component, allow the surface to cool before touching it.
4. Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
5. Close the rear door.
6. Insert the imaging unit.
7. Close the front door.
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Troubleshoot a Problem
Paper feed problems
EEnnvveellooppee SSeeaallss WWhheenn PPrriinnttiinngg
Action Yes No
Step1
1 Use an envelope that has been
stored in a dry environment.
Printing on envelopes with high
moisture content can seal the
flaps.
2 Send the print job.
Does the envelope seal when
printing?
Go to step 2. The problem is solved.
Step2
1 Make sure that paper type is
set to Envelope.
From the control panel,
navigate to: Settings > OK >
Paper > OK > Tray
Configuration > OK > Paper
Size/Type > OK
2 Send the print job.
Does the envelope seal when
printing?
Contact customer support. The problem is solved.
168 Xerox®B310 Printer
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Troubleshoot a Problem
CCoollllaatteedd pprriinnttiinngg ddooeess nnoott wwoorrkk
Action Yes No
Step 1
1 From the control panel,
navigate to:
Settings >>Print >
>Layout > >
Collate >
2 Set Collate to On [1,2,1,2,1,2],
and then press .
3 Print the document.
Is the document collated
correctly?
The problem is solved. Go to step 2.
Step 2
1 From the document that you
are trying to print, open the
Print dialog, and then select
Collate.
2 Print the document.
Is the document collated
correctly?
The problem is solved. Go to step 3.
Step 3
1 Reduce the number of pages to
print.
2 Print the document.
Are the pages collated correctly?
The problem is solved. Contact customer support.
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Troubleshoot a Problem
TTrraayy lliinnkkiinngg ddooeess nnoott wwoorrkk
Action Yes No
Step 1
1 Check if the trays contain the
same paper size and paper
type.
2 Check if the paper guides are
positioned correctly.
3 Print the document.
Do the trays link correctly?
The problem is solved. Go to step 2.
Step 2
1 From the control panel,
navigate to:
Settings >>Paper >
>Tray Configuration >
>Paper Size/Type >
2 Set the paper size and paper
type to match the paper
loaded in the linked trays.
3 Print the document.
Do the trays link correctly?
The problem is solved. Go to step 3.
Step 3
1 Make sure that Tray Linking is
set to Automatic. For more
information, see [File not
referenced in map] _ATI_File_
Not_Found_x-wc_–file=d@
[sedona[wt_low_mono[sfp[dita
[linking-and-unlinking-trays.
dita]23task745.xml#task745.
2 Print the document.
Do the trays link correctly?
The problem is solved. Contact customer support.
170 Xerox®B310 Printer
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Troubleshoot a Problem
PPaappeerr ffrreeqquueennttllyy jjaammss
Action Yes No
Step 1
1 Remove the tray.
2 Check if paper is loaded
correctly.
• Make sure that the paper
guides are positioned
correctly.
• Make sure that the stack
height is below the
maximum paper fill
indicator.
• Make sure to print on
recommended paper size
and type.
3 Insert the tray.
4 Print the document.
Do paper jams occur frequently?
Go to step 2. The problem is solved.
Step 2
1 From the control panel,
navigate to:
Settings >>Paper >
>Tray Configuration >
>Paper Size/Type >
2 Set the correct paper size and
type.
3 Print the document.
Do paper jams occur frequently?
Go to step 3. The problem is solved.
Step 3
1 Load paper from a fresh
package.
Paper absorbs moisture due to
high humidity. Store paper in
its original wrapper until you
are ready to use it.
2 Print the document.
Do paper jams occur frequently?
Contact customer support. The problem is solved.
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Troubleshoot a Problem
JJaammmmeedd ppaaggeess aarree nnoott rreepprriinntteedd
Action Yes No
1 From the control panel,
navigate to:
Settings >>Device >
>Notifications > >
Jam Content Recovery >
2 In the Jam Recovery menu,
select On or Auto, and then
press .
Are the jammed pages reprinted?
The problem is solved. Contact customer support.
172 Xerox®B310 Printer
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Contacting customer support
Before contacting customer support, make sure to have the following information:
• Printer problem
• Error message
• Printer model type and serial number
To receive email, chat support, or to browse the supported documentation, drivers, and other
downloads, go to www.xerox.com, click on the Customer Support link, and search for your product.
Technical support via telephone is also available. In the U.S. or Canada, go to www.xerox.com/
supplies. For other countries or regions, go to or contact the place where you purchased the printer.
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Xerox®B310 Printer
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175
A
Regulatory Information
This appendix contains:
• Basic Regulations ..................................................................................................................... 176
• Material Safety Data Sheets .................................................................................................... 182
Basic Regulations
NNooiissee EEmmiissssiioonn LLeevveellss
The following measurements were made in accordance with ISO 7779 and reported in conformance
with ISO 9296.
Note: Some modes may not apply to your product.
1-meter Average Sound Pressure, dBA
Printing One-sided: 53
Two-sided: 50
Ready 14
SSttaattiicc SSeennssiittiivviittyy NNoottiiccee
This symbol identifies static-sensitive parts. Do not touch the areas near these symbols
without first touching a metal surface in an area away from the symbol.
To prevent damage from electrostatic discharge when performing maintenance tasks,
such as clearing paper jams or replacing supplies, touch any exposed metal frame of the
printer before accessing or touching interior areas of the printer, even if the symbol is not
present.
EENNEERRGGYY SSTTAARR
Any Xerox product bearing the ENERGY STAR emblem on the product or on a start-up
screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR
requirements as of the date of manufacture.
TTeemmppeerraattuurree IInnffoorrmmaattiioonn
Ambient operating temperature 10 to 32.2°C (50 to 90°F)
Shipping temperature -40 to 40°C (-40 to 104°F)
Storage temperature and relative humidity -40 to 40°C (-40 to 104°F) 8 to 80% RH
176 Xerox®B310 Printer
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Regulatory Information
IInnffoorrmmaacciióónn ddee llaa eenneerrggííaa ddee MMééxxiiccoo
• Consumo de energía en operación: 570 Wh
• Consumo de energía en modo de espera: 0.1 Wh
• Cantidad de producto por unidad de energía consumida: 4.42 páginas/Wh
LLaasseerr NNoottiiccee
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I,
Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product
conforming to the requirements of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The laser system and printer are designed
so there is never any human access to laser radiation above a Class I level during normal operation,
user maintenance, or prescribed service conditions. The printer has a non-serviceable printhead
assembly that contains a laser with the following specifications:
• Class: IIIb (3b) AlGaInP
• Nominal output power (milliwatts): 25
• Wavelength (nanometers): 775–800
PPoowweerr
PPrroodduucctt PPoowweerr CCoonnssuummppttiioonn
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode Description Power consumption (Watts)
Printing The product is generating hard-copy output from
electronic inputs.
One-sided: 570
Two-sided: 305
Ready The product is waiting for a print job. 4.9
Sleep Mode The product is in a high-level energy-saving mode. 0.9
Hibernate The product is in a low-level energy-saving mode. 0.1
Off The product is plugged into an electrical outlet, but the
power switch is turned off.
0.1
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
SSlleeeepp MMooddee
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves
energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is
Xerox®B310 Printer
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177
Regulatory Information
automatically engaged after this product is not used for a specified period of time, called the Sleep
Mode Timeout.
Note: Factory default Sleep Mode Timeout for this product is 15 minutes.
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and
120 minutes. If the print speed is less than or equal to 30 pages per minute, then you can set the
timeout only up to 60 minutes. Setting the Sleep Mode Timeout to a low value reduces energy
consumption, but may increase the response time of the product. Setting the Sleep Mode Timeout to
a high value maintains a fast response, but uses more energy.
HHiibbeerrnnaattee MMooddee
This product is designed with an ultra-low power operating mode called Hibernate mode. When
operating in Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
• Using the Hibernate Timeout
• Using the Schedule Power modes
Note: Factory default Hibernate Timeout for this product in all countries or regions is 3 days.
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be
modified between one hour and one month.
OOffff MMooddee
If this product has an off mode which still consumes a small amount of power, then to completely
stop product power consumption, disconnect the power supply cord from the electrical outlet.
TToottaall EEnneerrggyy UUssaaggee
It is sometimes helpful to estimate the total product energy usage. Since power consumption claims
are provided in power units of Watts, the power consumption should be multiplied by the time the
product spends in each mode in order to calculate energy usage. The total product energy usage is
the sum of each mode's energy usage.
RReegguullaattoorryy NNoottiicceess ffoorr WWiirreelleessss PPrroodduuccttss
This section contains regulatory information that applies only to wireless models.
If in doubt as to whether your model is a wireless model, go to http://support.xerox.com.
MMoodduullaarr CCoommppoonneenntt NNoottiiccee
Wireless models contain modular components. To determine which modular components are installed
in your particular product, refer to the labeling on your actual product.
178 Xerox®B310 Printer
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Regulatory Information
EExxppoossuurree ttoo RRaaddiioo FFrreeqquueennccyy RRaaddiiaattiioonn
The radiated output power of this device is far below the radio frequency exposure limits of the FCC
and other regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained
between the antenna and any persons for this device to satisfy the RF exposure requirements of the
FCC and other regulatory agencies.
IInnnnoovvaattiioonn,, SScciieennccee aanndd EEccoonnoommiicc DDeevveellooppmmeenntt CCaannaaddaa
This device complies with Innovation, Science and Economic Development Canada license-exempt
RSS standards. Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired
operation of the device.
Innovation, Sciences et Développement économique Canada
Cet appareil est conforme aux normes RSS exemptes de licence d'Innovation, Sciences et
Développement économique Canada. Son fonctionnement est soumis aux deux conditions suivantes:
1. Cet appareil ne doit pas causer d'interférences et
2. Il doit accepter toutes les interférences, y compris les celles qui peuvent entraîner un
fonctionnement indésirable.
EEuurrooppeeaann UUnniioonn aanndd EEuurrooppeeaann EEccoonnoommiicc AArreeaa CCoommpplliiaannccee
The CE mark applied to this product indicates compliance to applicable EU Directives. The full
text of the EU Declaration of Conformity is located at https://www.xerox.com/en-us/about/ehs.
EU and Other Countries Statement of Radio Transmitter Operational Frequency Bands
and Maximum RF Power
This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the EU) or 5GHz (5.15–5.35,
5.47–5.725 in the EU) bands. The maximum transmitter EIRP power output, including antenna gain,
is ≤ 20dBm for both bands.
FFeeddeerraall CCoommmmuunniiccaattiioonnss CCoommmmiissssiioonn ((FFCCCC))
CCoommpplliiaannccee IInnffoorrmmaattiioonn SSttaatteemmeenntt
This product has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a residential installation. This equipment generates, uses, and can
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radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult your point of purchase or service representative for additional suggestions.
The manufacturer is not responsible for radio or television interference caused by using other than
recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized
changes or modifications could void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B
computing device, use a properly shielded and grounded cable. Use of a substitute cable not
properly shielded and grounded may result in a violation of FCC regulations.
For more information on Environment, Health, and Safety in relation to this Xerox product and
supplies, contact the following:
Web address:https://www.xerox.com/en-us/about/ehs
Call (US and Canada only): 1–800–ASK-XEROX (1–800–275–9376)
Email: EHS-Europe@xerox.com
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CCaannaaddaa CCoommpplliiaannccee SSttaatteemmeenntt
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Standard ICES-003.
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DDéévveellooppppeemmeenntt ééccoonnoommiiqquuee CCaannaaddaa
Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux
équipements pouvant causer des interférences NMB-003.
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RAL, the German Institute for Quality Assurance and Labeling, has awarded the following
configuration of this device the Blue Angel Environmental Label:
Network printer with automatic 2-sided printing and USB or network connectivity.
This label distinguishes it as a device that satisfies Blue Angel criteria for environmental
acceptability in terms of device design, manufacture, and operation. For more
information, go to www.blauer-engel.de.
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Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz
vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt
nicht im unmittelbaren Gesichtsfeld platziert werden.
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Xerox GmbH
Hellersbergstraße 2-4
41460 Neuss
Deutschland
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In compliance with Article 7 (d), we hereby certify “it is in compliance with the EEE regulation.”
“EEE yönetmeliğine uygundur.”
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Обладнання відповідаєвимогам Технічного регламенту щодо обмеження
використання деяких небезпечних речовин в електричному та електронному
обладнані, затвердженого постановою Кабінету Міністрів України від 3 грудня
2008 № 1057.
(The equipment complies with requirements of the Technical Regulation, approved by the Resolution
of Cabinet of Ministry of Ukraine as of December 3, 2008, in terms of restrictions for the use of
certain dangerous substances in electrical and electronic equipment.)
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Material Safety Data Sheets
For Material Safety Data information regarding your printer, go to:
• Web Address: https://safetysheets.business.xerox.com/en-us/
• United States and Canada: 1-800-ASK-XEROX (1-800-275-9376)
• Other markets, send an email request to EHS-Europe@xerox.com
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B
Recycling and Disposal
This appendix contains:
• Product Disposal and Recycling ................................................................................................ 184
• North America ......................................................................................................................... 185
• Xerox Green World Alliance ...................................................................................................... 186
• Waste from Electrical and Electronic Equipment (WEEE) Directive ............................................ 187
North America
Xerox operates an equipment take-back and reuse and recycle program. Contact your Xerox
representative (1–800–ASK-XEROX) to determine if this Xerox product is part of the program. For
more information about Xerox environmental programs, go to https://www.xerox.com/en-us/about/
ehs.
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Recycling and Disposal
Xerox Green World Alliance
The Xerox Green World Alliance Program allows you to return qualified supplies to Xerox for reuse or
recycling. One hundred percent of the empty cartridges returned to Xerox are either reused or de-
manufactured for recycling. The boxes used to return the cartridges are also recycled.
To return Xerox cartridges for reuse or recycling, do the following:
1. Go to https://www.xerox.com/office/recycle.
2. Click Recycling.
3. Select an option for return.
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Waste from Electrical and Electronic Equipment
(WEEE) Directive
The WEEE logo signifies specific recycling programs and procedures for electronic
products in countries of the European Union. We encourage the recycling of our
products.
If you have further questions about recycling options, contact your local sales office.
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This product including components, consumables, parts and spares complies with the “India E-Waste
Rules” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or
polybrominated diphenyl ethers in concentrations exceeding 0.1% by weight and 0.01% by weight
for cadmium, except for the exemption set in the Rule.
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