Zenith ZLS3481W User Manual
Displayed below is the user manual for ZLS3481W by Zenith which is a product in the Fridges category. This manual has pages.
Related Manuals
ZLS3481W
Instruction Manual
EN
2
Please read these instructions first before using your appliance
Thank you for choosing a Beko appliance.
Please take some time to read this user manual before using your appliance,
to ensure you know how to safely operate the controls and functions.
Carefully follow all unpacking and installation instructions to ensure the
appliance is correctly connected and fitted prior to use.
Please write your product model and serial number on the last page of this
user manual, and store in a safe location close to the appliance for easy future
reference.
This user manual may also be applicable for several other models. Differences
between models will be listed.
If you have any questions or concerns, please call our contact centre or find
help and information online at www.beko.co.uk
Symbols and their descriptions
This instruction manual contains the following symbols:
C Important information or useful usage tips.
A Warning against dangerous conditions for life and property.
B Warning against electric voltage.
A
A
A
C
SUPPLIER’S NAME MODEL IDENTIFIER (*)
INFORMATION
C
The model information as stored in the product data base
can be reached by entering following website and searching
for your model identifier (*) found on energy label.
https://eprel.ec.europa.eu/
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1 Your refrigerator 4
2 Safety and Environment
Instructions 5
General Safety ............................................5
Intended Use ............................................... 8
Child Safety .................................................. 8
Compliance with WEEE Directive and
Disposing of the Waste Product .........8
Compliance with RoHS Directive.........8
Package Information ................................ 8
3 Installation 9
Points to be considered when re-
transporting your refrigerator ............. 9
Before operating your refrigerator .... 9
Electric connection .................................10
Disposing of the packaging ................. 10
Disposing of your old refrigerator ....10
Placing and Installation.........................10
Adjusting the feet ................................... 11
Changing the illumination lamp ....... 11
Reversing the doors ............................... 12
Reversing the door .................................13
4 Preparation 14
5 Using your refrigerator 15
Using interior compartments ............. 15
Cooling .........................................................15
Stopping your product ..........................16
Defrosting ..................................................16
6 Maintenance and
cleaning 17
7 Do's and don'ts 18
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1 Your refrigerator
1. Top trim
2. Movable shelves
3. Interior light & Thermostat knob
4. Defrost water collection channel -Drain tube
5. Crisper cover
6. Crisper
7. Adjustable front feet
8. Door shelves
9. 2L Bottle storage position
10. Bottle shelf
3
7
2
1
5
6
4
8
10
9
C Figures that take place in this instruction manual are schematic and may not
correspond exactly with your product. If the subject parts are not included in the
product you have purchased, then it is valid for other models.
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2 Safety and Environment Instructions
This section provides the safety
instructions necessary to prevent the
risk of injury and material damage.
Failure to observe these instructions
will invalidate all types of product
warranty.
Intended use
A
WARNING:
Keep ventilation openings,
in the appliance enclosure or
in the built-instructure, clear
of obstruction.
A
WARNING:
Do not use mechanical
devices or other means to
accelerate the defrosting
process, other than those
recommended by the
manufacturer.
AWARNING:
Do not damage the
refrigerant circuit.
A
WARNING:
Do not use electrical
appliances inside the food
storage compartments
of the appliance, unless
they are of the type
recommended by the
manufacturer.
A
WARNING:
Do not store explosive
substances such as aerosol
cans with a flammable
propellant in this appliance.
General Safety
• This product should not be
used by persons with physical,
sensory and mental disabilities,
without sufficient knowledge and
experience or by children. The device
can only be used by such persons
under supervision and instruction of
a person responsible for their safety.
Children should not be allowed to
play with this device.
• In case of malfunction, unplug the
device.
• After unplugging, wait at least 5
minutes before plugging in again.
• Unplug the product when not in use.
• Do not touch the plug with wet
hands! Do not pull the cable to plug
off, always hold the plug.
• Do not plug in the refrigerator if the
socket is loose.
• Unplug the product during
installation, maintenance, cleaning
and repair.
• If the product will not be used for
a while, unplug the product and
remove any food inside.
• Do not use the product when the
compartment with circuit cards
located on the upper back part of
the product (electrical card box
cover) (1) is open.
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1
1
• Do not use steam or steamed
cleaning materials for cleaning the
refrigerator and melting the ice
inside. Steam may come into contact
with the electrified areas and cause
short circuit or electric shock!
• Do not wash the product by spraying
or pouring water on it! Danger of
electric shock!
• In case of malfunction, do not use
the product, as it may cause electric
shock. Contact the authorized
service before doing anything.
• Plug the product into an earthed
socket. Earthing must be done by a
qualified electrician.
• If the product has LED type lighting,
contact the authorized service for
replacing or in case of any problem.
• Do not touch frozen food with wet
hands! It may adhere to your hands!
• Do not place liquids in bottles and
cans into the freezer compartment.
They may burst out!
• Place liquids in upright position after
tightly closing the lid.
• Do not spray flammable substances
near the product, as it may burn or
explode.
• Do not keep flammable materials
and products with flammable gas
(sprays, etc.) in the refrigerator.
• Do not place containers holding
liquids on top of the product.
Splashing water on an electrified
part may cause electric shock and
risk of fire.
• Exposing the product to rain,
snow, sunlight and wind will cause
electrical danger. When relocating
the product, do not pull by holding
the door handle. The handle may
come off.
• Take care to avoid trapping any part
of your hands or body in any of the
moving parts inside the product.
• Do not step or lean on the door,
drawers and similar parts of the
refrigerator. This will cause the
product to fall down and cause
damage to the parts.
• Take care not to trap the power
cable.
• When positioning the appliance,
ensure the supply cord is not
trapped or damaged.
• Do not locate multiple portable
socket-outlets or portable power
supplies at the rear of the appliance.
• Children aged from 3 to 8 years
are allowed to load and unload
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refrigerating appliances.
• To avoid contamination of food,
please respect the following
instructions:
• – Opening the door for long
periods can cause a significant
increase of the temperature in the
compartments of the appliance.
• – Clean regularly surfaces that
can come in contact with food and
accessible drainage systems.
• – Clean water tanks if they have not
been used for 48 h; flush the water
system connected to a water supply
if water has not been drawn for 5
days.
• – Store raw meat and fish in suitable
containers in the refrigerator, so that
it is not in contact with or drip onto
other food.
• – Two-star frozen-food
compartments are suitable for
storing pre-frozen food, storing or
making icecream and making ice
cubes.
• – One-, two- and three-star
compartments are not suitable for
the freezing of fresh food.
• – If the refrigerating appliance is
left empty for long periods, switch
off, defrost, clean, dry, and leave
the door open to prevent mould
developing within the appliance.
1.1.1 HC Warning
If the product comprises a cooling
system using R600a gas, take care to
avoid damaging the cooling system
and its pipe while using and moving
the product. This gas is flammable. If
the cooling system is damaged, keep
the product away from sources of fire
and ventilate the room immediately.
C
The label on the inner left
side indicates the type of
gas used in the product.
1.1.2 For Models with
Water Dispenser
• Pressure for cold water inlet shall
be maximum 90 psi (6.2 bar). If
your water pressure exceeds 80
psi (5.5 bar), use a pressure limiting
valve in your mains system. If you
do not know how to check your
water pressure, ask for the help of a
professional plumber.
• If there is risk of water hammer
effect in your installation, always
use a water hammer prevention
equipment in your installation.
Consult Professional plumbers if you
are not sure that there is no water
hammer effect in your installation.
• Do not install on the hot water inlet.
Take precautions against of the
risk of freezing of the hoses. Water
temperature operating interval shall
be 33°F (0.6°C) minimum and 100°F
(38°C) maximum.
• Use drinking water only.
Intended Use
• This product is designed for home
use. It is not intended for commercial
use.
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• The product should be used to store
food and beverages only.
• Do not keep sensitive products
requiring controlled temperatures
(vaccines, heat sensitive medication,
medical supplies, etc.) in the
refrigerator.
• The manufacturer assumes no
responsibility for any damage due to
misuse or mishandling.
• Original spare parts will be provided
for 10 years, following the product
purchasing date.
Child Safety
• Keep packaging materials out of
children’s reach.
• Do not allow the children to play
with the product.
• If the product’s door comprises a
lock, keep the key out of children’s
reach.
Compliance with WEEE
Directive and Disposing of
the Waste Product
This product complies with
EU WEEE Directive (2012/19/EU). This
product bears a classification symbol
for waste electrical and electronic
equipment (WEEE).
This product has been
manufactured with high
quality parts and materials
which can be reused and
are suitable for recycling.
Do not dispose of the
waste product with
normal domestic and other wastes at
the end of its service life. Take it to the
collection center for the recycling of
electrical and electronic equipment.
Please consult your local authorities
to learn about these collection
centers.
Compliance with RoHS
Directive
• This product complies with EU WEEE
Directive (2011/65/EU). It does
not contain harmful and prohibited
materials specified in the Directive.
Package Information
Packaging materials of the product
are manufactured from recyclable
materials in accordance with our
National Environment Regulations. Do
not dispose of the packaging materials
together with the domestic or other
wastes. Take them to the packaging
material collection points designated
by the local authorities.
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3 Installation
B Please remember that the
manufacturer shall not be held
liable if the information given in the
instruction manual is not observed.
Points to be considered
when re-transporting your
refrigerator
1. Your refrigerator must be
emptied and cleaned prior to any
transportation.
2. Shelves, accessories, crisper
and etc. in your refrigerator must be
fastened securely by adhesive tape
against any jolt before repackaging.
3. Packaging must be tied with
thick tapes and strong ropes and the
rules of transportation printed on the
package must be followed.
Please do not forget…
Every recycled material is an
indispensable source for the nature
and for our national resources.
If you wish to contribute to recycling
the packaging materials, you can
get further information from the
environmental bodies or local
authorities.
Before operating your
refrigerator
Before starting to use your
refrigerator check the following:
1. Is the interior of the
refrigerator dry and can the air
circulate freely in the rear of it?
2. Please install the 2 plastic
wedges as illustrated in the figure.
Plastic wedges will provide the
required distance between your
refrigerator and the wall in order
to allow the air circulation. (The
illustrated figure is only an example
and does not match exactly with your
product.)
3. Clean the interior of the
refrigerator as recommended in the
“Maintenance and cleaning” section.
4. Plug the refrigerator into the
wall outlet. When the fridge door is
open, the fridge compartment interior
light will come on.
5. You will hear a noise as the
compressor starts up. The liquid and
gases sealed within the refrigeration
system may also give rise to noise,
even if the compressor is not running
and this is quite normal.
6. Front edges of the refrigerator
may feel warm. This is normal. These
areas are designed to be warm to
avoid condensation.
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Electric connection
Connect your product to a grounded
socket which is being protected by a
fuse with the appropriate capacity.
Important:
• The connection must be in
compliance with national
regulations.
• The power cable plug must be easily
accessible after installation.
• The specified voltage must be equal
to your mains voltage.
• Extension cables and multiway
plugs must not be used for
connection.
B A damaged power cable must be
replaced by a qualified electrician.
B Product must not be operated
before it is repaired! There is danger
of electric shock!
Disposing of the packaging
The packing materials may be
dangerous for children. Keep the
packing materials out of the reach
of children or dispose of them by
classifying them in accordance with
the waste instructions. Do not dispose
of them along with the normal
household waste.
The packing of your refrigerator is
produced from recyclable materials.
Disposing of your old
refrigerator
Dispose of your old refrigerator
without giving any harm to the
environment.
• You may consult your authorised
dealer or waste collection center of
your municipality about the disposal
of your refrigerator.
Before disposing of your refrigerator,
cut out the electric plug and, if there
are any locks on the door, make them
inoperable in order to protect children
against any danger.
Placing and Installation
1. Install your refrigerator to a
place that allows ease of use.
2. Keep your refrigerator away
from heat sources, humid places and
direct sunlight.
3. There must be appropriate air
ventilation around your refrigerator
in order to achieve an efficient
operation. If the refrigerator is to be
placed in a recess in the wall, there
must be at least 5 cm distance with
the ceiling and at least 5 cm with
the wall. If the floor is covered with a
carpet, your product must be elevated
2.5 cm from the floor.
4. Place your refrigerator on an
even floor surface to prevent jolts.
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Adjusting the feet
If your refrigerator is unbalanced;
You can lever your refrigerator by
turning the front feet as shown in
the illustration below. The corner
where the feet exists is lowered when
you turn it in the direction of black
arrow and raised when you turn in
the opposite direction. Getting help
from someone to slightly lift the
refrigerator will facilitate this process.
Changing the illumination
lamp
To change the Bulb/LED used for
illumination of your refrigerator, call
your AuthorisedService.
The lamp(s) used in this appliance
is not suitable for household room
illumination. The intended purpose
of this lamp is to assist the user to
place foodstuffs in the refrigerator/
freezer in a safe and comfortable
way.The lamps used in this appliance
have to withstand extreme physical
conditions such as temperatures
below -20 °C.
(only chest and upright freezer)
This product is equipped with a
lighting source of the “G” energy class.
The lighting source in this product
shall only be replaced by professional
repairers.
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Reversing the doors
1
60°
5
2
3
4
8
9
7
6
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Reversing the door
Follow the step by step instructions
and the diagram below. Numbers in
brackets refer to diagrams.
1. Switch off at the socket outlet
and pull out the mains plug.
2. Remove all food, loose items
and fittings from inside the appliance
and door shelves.
3. Carefully tilt the appliance
on its back side. (1) (You may need
somebody to help you.) Take care not
to damage the appliance by laying
on some protective material (e.g. its
original packaging). Make sure that
you tilt the appliance on its back
side, do not lay on it's side otherwise
compressor oil may block the pipes
and you may damage the appliance.
4. Unscrew and remove the LHS
front feet and bolt (2).
5. Unscrew the bolts and remove
the bottom hinge while holding the
door (3).
6. Remove the door carefully from
the top hinge by sliding down wards
(4).
7. Reposition top hinge bushing
and blanking plug on the opposite
side and stand the door safely (5).
You may find it easier to remove the
bushing and the plug with the tip of
a small screwdriver. Take care not to
mark the door.
8. Reposition the top hinge on the
opposite side (6 and 7).
9. To refit the door, locate the
top hinge in the door, attach to the
cabinet and hold the door (8).
10. Fit the bottom hinge (9). If
necessary adjust and then tighten
the bolts. Ensure,that the door opens
and closes easily and that there are
no gaps allowing air into the cabinet.
If there are gaps between the door
seal and the cabinet, adjust the door
seal by gently pulling away from the
door using fingers.
11. Fit the other front feet (10).
12. Carefully stand your appliance.
(You may need somebody to help
you.) Adjust the front feet (See
Installation Instructions)
13. Put back all, loose items and
fittings.
14. Wait for at least 4 hours to
allow the system to settle before
switching on.
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4 Preparation
• For a freestanding appliance;
‘this refrigerating appliance is not
intended to be used as a built-in
appliance’ .
• Your refrigerator should be installed
at least 30 cm away from heat
sources such as hobs, ovens, central
heater and stoves and at least 5
cm away from electrical ovens and
should not be located under direct
sunlight.
• The ambient temperature of
the room where you install your
refrigerator should at least be 5°C.
• Please make sure that the interior
of your refrigerator is cleaned
thoroughly.
• If two refrigerators are to be
installed side by side, there should
be at least 2 cm distance between
them.
• When you operate your refrigerator
for the first time, please observe the
following instructions during the
initial six hours.
• The door should not be opened
frequently.
• It must be operated empty without
any food in it.
• Do not unplug your refrigerator. If
a power failure occurs out of your
control, please see the warnings in
the “Recommended solutions for
the problems” section.
• Original packaging and foam
materials should be kept for future
transportations or moving.
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Setting the operating temperature
The operating temperature is
regulated by the temperature control.
Warm Cold
1 2 3 4 5
(Or) Min. Max.
1 = Lowest cooling setting
(Warmest setting)
5 = Highest cooling setting
(Coldest setting)
(Or)
Min. = Lowest cooling setting
(Warmest setting)
Max. = Highest cooling setting
(Coldest setting)
The average temperature inside the
fridge should be around +5°C.
Please choose the setting according
to the desired temperature.
You can stop operation of your
appliance by turning the thermostat
knob to “0” position.
Please note that there will be
different temperatures in the cooling
area.
The coldest region is immediately
above the vegetable compartment.
The interior temperature also
depends on ambient temperature,
the frequency with which the door is
opened and the amount of foods kept
inside.
5 Using your refrigerator
Frequently opening the door causes
the interior temperature to rise.
For this reason, it is recommended
to close the door again as soon as
possible after use.
Using interior
compartments
Movable shelves: Distance between
the shelves can be adjusted when
necessary.
Vegetable drawer: Vegetables
and fruits can be stored in this
compartment for long periods without
decaying.
Bottle shelf: Bottles, jars and tins can
be placed in these shelves.
Cooling
Food storage
The refrigerator is for the short-term
storage of fresh food and drinks.
Store milk products in the intended
compartment in the refrigerator.
Bottles can be stored in the bottle
shelf of the door.
Raw meat is best kept in a
polyethylene bag on the bottom shelf
(crisper cover)
Allow hot foods and beverages to
cool to room temperature prior to
placing them in the refrigerator.
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Attention
Store concentrated alcohol only
standing upright and tightly closed.
Attention
Do not store explosive substances or
containers with flammable propellant
gases (canned cream, spray cans etc.)
in the device. There is a danger of
explosion.
Defrosting
The refrigerator defrosts
automatically. The thawing water
flows through the drain channel into a
collection container at the rear of the
device.
During defrosting, water droplets
form at the back of the fridge due to
the evaporator.
If not all of the drops run down, they
may freeze again after defrosting
remove them with a cloth soaked in
warm water, but never with a hard or
sharp object.
Check the flow of the thawed water
from time to time.It may become
plugged occasionally.
Stopping your product
If your thermostat is equipped with
“0” position:
- Your product will stop operating
when you turn the thermostat button
to “0” (zero) position. Your product
will not start unless to you turn the
thermostat button to position “1” or
one of the other positions again.
If your thermostat is equipped with
“min” position:
- Unplug your product to stop it.
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6 Maintenance and cleaning
Cleaning your fridge at regular
intervals will extend the service life of
the product.
B WARNING:
Unplug the product before cleaning
it.
• Never use gasoline, benzene or
similar substances for cleaning
purposes.
• Never use any sharp and abrasive
tools, soap, household cleaners,
detergent and wax polish for
cleaning.
• For non-No Frost products,
water drops and frosting up to a
fingerbreadth occur on the rear wall
of the Fridge compartment. Do not
clean it; never apply oil or similar
agents on it.
• Only use slightly damp microfiber
cloths to clean the outer surface
of the product. Sponges and other
types of cleaning cloths may scratch
the surface
• Dissolve one teaspoon of bi-
carbonate in half litre of water. Soak
a cloth with the solution and wrung
it thoroughly. Wipe the interior of
the refrigerator with this cloth and
the dry thoroughly.
• Make sure that no water enters the
lamp housing and other electrical
items.
• If you will not use the refrigerator
for a long period of time, unplug it,
remove all food inside, clean it and
leave the door ajar.
• Check regularly that the door
gaskets are clean. If not, clean them.
• To remove door and body shelves,
remove all of its contents.
• Remove the door shelves by pulling
them up. After cleaning, slide them
from top to bottom to install.
• Never use cleaning agents or water
that contain chlorine to clean the
outer surfaces and chromium coated
parts of the product. Chlorine causes
corrosion on such metal surfaces.
6.1 Avoiding bad odours
• Materials that may cause odour
are not used in the production of
our refrigerators. However, due
to inappropriate food preserving
conditions and not cleaning the
inner surface of the refrigerator as
required can bring forth the problem
of odour. Pay attention to following
to avoid this problem:
• Keeping the refrigerator clean is
important. Food residuals, stains,
etc. can cause odour. Therefore,
clean the refrigerator with bi-
carbonate dissolved in water every
few months. Never use detergents
or soap.
• Keep the food in closed containers.
Microorganisms spreading out from
uncovered containers can cause
unpleasant odours.
• Never keep the food that have
passed best before dates and
spoiled in the refrigerator.
6.2 Protecting the plastic surfaces
Do not put liquid oils or oil-cooked
meals in your refrigerator in unsealed
containers as they damage the plastic
surfaces of the refrigerator. If oil is
spilled or smeared onto the plastic
surfaces, clean and rinse the relevant
part of the surface at once with warm
water.
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7 Do's and don'ts
Do- Clean your appliance regularly (See
“Cleaning and Care”)
Do- Keep raw meat and poultry below
cooked food and dairy products.
Do-Keep food for as short a time as
possible and adhere to ‘Best Before’
and “Use By” dates.
Do- Take off any unusable leaves on
vegetables and wipe off any soil.
Do- Leave lettuce, cabbage, parsley and
cauliflower on the stem.
Do- Wrap cheese firstly in greaseproof
paper and then in a polythene bag
excluding as much air as possible.
For best results take out of the
fridge compartment an hour before
eating.
Do- Wrap raw meat and poultry loosely
in polythene or aluminium foil. This
prevents drying.
Do- Wrap fish and offal in polythene
bags.
Do- Wrap food which have a strong
odour or can dry out in polythene
bags, aluminium foil or place in an
airtight container.
Do- Wrap bread well to keep it fresh.
Do- Chill white wines, beer, lager and
mineral water before serving.
Don’t- Store bananas in your fridge.
Don’t- Store melon in your fridge. It can
be chilled for short periods as long
as it is wrapped to avoid it flavouring
other food.
Don’t- Leave the door open for long
periods as this will make the larder
refrigerator more costly to run.
Don’t- Don’t- Store poisonous or any
dangerous substances in the larder
refrigerator. Your larder refrigerator
has been designed for the storage
of edible foodstuffs only.
Don’t- Consume food which has been
stored for an excessive time in the
larder refrigerator.
Don’t- Consume food which has been
stored for an excessive time in the
larder refrigerator.
Don’t- Store cooked and fresh food
together in the same container.
They should be packaged and
stored seperately.
Don’t- Let defrosting food or food
juices drip onto food in your larder
refrigerator.
Problem Solvıng
If the appliance does not operate
when switched on, check whether:
• The plug is inserted properly in the
socket and that the power supply
is on. (To check the power supply
to the socket, plug in another
appliance)
• The fuse has blown/circuit breaker
has tripped/main distribution switch
has been turned off.
• The temperature control has been
set correctly.
• New plug is wired correctly if you
have changed the fitted moulded
plug.
If the appliance is still not operating
after the above checks, please refer
to the section on “How To Obtain
Service”.
Please ensure that above checks
have been made as a charge will be
made if no fault is found.
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Your new Zenith product is guaranteed against faulty materials, defective
components or manufacturing defects. The guarantee starts from the date of
original purchase of the product for a period of one (1) year, unless Beko plc (the
“Manufacturer”) agrees to extend the guarantee for the product in writing. If
you have any questions about the guarantee on your product (including how
long it is valid), please contact your retailer or our Call Centre on 0333 207 2028.
This guarantee does not in any way diminish or affect your statutory rights
in connection with the product. This guarantee is in addition to your statutory
rights as a consumer. If you have any questions about these rights, please contact
the retailer from which you purchased the product. In certain circumstances, it
is possible that your statutory rights may offer additional or higher levels of
protection than those offered under the terms of this guarantee.
What is covered by this guarantee?
• Repairs to the product required as a result of faulty materials, defective
components or manufacturing defects.
• Functional replacement parts to repair a product.
• The costs of a Zenith Approved Engineer to carry out the repair.
What is not covered?
• Transit and delivery damage.
• Cabinet or appearance parts, including but not limited to control knobs, flaps
and
handles.
• Accessories and/or consumable items including but not limited to ice trays,
scrapers,
cutlery baskets, filters and light bulbs.
• Repairs necessary as a direct or indirect result of:
Accidental damage, misuse or abuse of a product.
An attempted repair of a product by anyone other than a Zenith Approved
Engineer (the “Engineer”).
Installation or use of a product where such installation or use fails to meet
the requirements contained in this guarantee or the product manual.
• Repairs to a product operated at any time on commercial or non-residential
household premises (unless we have previously agreed to the installation
environment).
This guarantee is limited to the cost of repairing the product. To the extent
permitted by law, Beko plc (the “Manufacturer”) does not accept and will not be
held liable for any financial loss incurred in connection with the failure of any
product to operate in accordance with the expected standards. Such financial
loss includes but is not limited to loss arising from:
• Time taken off work.
• Damaged food, clothing or other items.
• Meals taken at restaurants or from takeaways.
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• General compensation for inconvenience. Important Notes
• Your product is designed and built for domestic household use only.
• The guarantee will automatically be void if the product is installed or is used
in commercial or non-residential domestic household premises, unless we have
previously agreed to the installation environment.
• The product must be correctly installed, located and operated in accordance
with the instructions contained in the product manual provided with your
product.
• Professional installation by a qualified electrical domestic appliance installer
is recommended for all washing machines, dishwashers and electric cookers (as
incorrect installation may result in you having to pay for the cost of repairing
the product).
• Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks
Ireland for Republic of Ireland) registered gas installer.
• This guarantee is given in respect of products purchased and used within
the United Kingdom.
• This guarantee is effective from the initial date of purchase of a new product
from an authorised retailer and will be void if the product is resold.
• This guarantee does not apply to graded sales (where the product is
purchased as a second”).
• Possession of a copy of these terms and conditions does not necessarily
mean that a product has the benefit of this guarantee. If you have any questions,
please call our Call Centre on the number set out above.
• The Manufacturer reserves the right to terminate the guarantee if its staff
or representatives are subjected to physical or verbal abuse in the course of
carrying out their duties.
• Optional extras, where available (i.e. extendable feet) are supplied on a
chargeable basis only.
Does Zenith offer replacements?
This is a repair-only guarantee. On occasion the Manufacturer may at its sole
discretion, replace your product with a new product instead of carrying out a
repair. Where a replacement is offered, this would normally be an identical
model, but when this is not possible, a model of similar specification will be
provided. The Manufacturer will cover the costs and arrange for the delivery
of the new product and for the return of the old product. Any costs related to
disconnecting the faulty product and installing the replacement product will
not be borne by the Manufacturer unless previously agreed to in writing. The
original guarantee will continue to apply to the replacement product; the new
product will not come with a new guarantee.
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When will the repair take place?
Our engineers work Monday to Friday 9.00am to 5.00pm. Appointments
outside these hours may be possible at the sole discretion of the Manufacturer
but cannot be guaranteed. Whilst our Engineers will endeavour to minimize
inconvenience and to meet requests for specific timed appointments, this
cannot be guaranteed. The Manufacturer will not be liable for delays or if it
is unable to carry out a repair because a convenient appointment cannot be
arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is
covered by this guarantee with a proof of purchase. The Manufacturer reserves
the right to charge for the reasonable cost of any service call if:
• You cannot provide evidence that your product is covered by this guarantee.
• Where a service call has been made and the engineer finds that there is no
fault with your product.
• That your product has not been installed or operated in accordance with the
User
Instructions Booklet.
• That the fault was caused by something other than faulty materials, defective
components or manufacturing defects.
• For missed appointments.
Payment of these costs are due immediately upon the Engineer providing you
with an invoice. If you fail to pay the costs for the service call in a timely manner,
the Manufacturer reserves the right to terminate the guarantee.
If you are a resident of the United Kingdom, this guarantee will be governed
by English law and subject to the English Courts, save where you live in another
part of the United Kingdom, in which case the law and courts of that location
will apply.
HOW TO OBTAIN SERVICE
Please keep your purchase receipt or other proof of purchase in a safe place;
you will need to have it should the product require attention under guarantee.
It will be useful if you complete the details below, as it will help us assist you
when requesting service. (The model number is printed on the Instruction
Booklet and the serial number is printed on the Rating Label affixed to the
appliance). Recording of these details alone will not count as proof of purchase.
A valid proof of purchase is required for under guarantee service.
The area around the product must be easily accessible to the
Engineer without the need for cabinets or furniture being removed.
It is your responsibility to ensure our Engineers have a clean and safe
environment to carry out any repairs.
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Model No:
Serial No: Retailer:
Date of purchase:
For service under guarantee simply telephone the appropriate number below
UK Mainland & Northern Ireland: 0333 207 2028.
Register your appliance at https://www.zenithappliance.co.uk
Before requesting service please check the troubleshooting guide in the
Operating Instructions as a charge may be levied where no fault is found even
though your product may still be under guarantee.
Service once the manufacturer's guarantee has expired.
If you have purchased an extended guarantee please refer to the instructions
contained within the extended guarantee agreement document, otherwise
please call the appropriate number above where service can be obtained at a
charge.
Should you experience any difficulty in obtaining service contact the Zenith
Customer Helpline on Tel: 0333 207 2028 or email:
customerservice@support.zenithappliance.co.uk
This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent,
Watford, Herts, WD18 8QU. Beko plc is registered in England and Wales with
company registration number 02415578.
58 6856 0000/AB