Allied Telesis AT-FLSESCBASE1YRNCE1 User Manual
Displayed below is the user manual for AT-FLSESCBASE1YRNCE1 by Allied Telesis which is a product in the Maintenance & Support Fees category. This manual has pages.
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Support Programs
Allied Telesis Net.Cover® support programs, are designed to provide dedicated and
comprehensive cover for your network. Delivering the highest levels of technical support,
superior risk mitigation measures and proactive services, to ensure high-availability, business
continuity and peace of mind. Multi-level technical phone support, priority queuing and
advanced product replacement are among the services available with our Net.Cover support
programs; ensuring maximum uptime and ease the troubleshooting of vital network hardware
and software issues.
AlliedTelesis.com/service-support
Available for one, three and ve year terms, Net.Cover provides support options for customers wishing to enhance the features oered by
standard warranty alone, to further safeguard your network and simplify your maintenance budget with a single fee.
Net.Cover
Preferred Advanced Elite
Online Services Yes Yes Yes
Knowledge Base Premium Premium Premium
Software Updates Yes Yes Yes
Hardware Support Repair & Return
Free Shipping
Advanced
Replacement - Next
Business Day Shipping
Advanced
Replacement - Next
Business Day Shipping
Priority Queue Priority High Priority Top Priority
Telephone Support Business Hours 24 x 5 24 x 7
Configuration Assessment Yes Yes
Direct Account Support Yes
Net.Cover Premium, Advanced and Elite support programs are available on current Allied Telesis products. For customers looking for continued protection on End of
Sale products, Net.Cover TAC oers access to software updates and upgrades, along with access to our Technical Assistance Center (TAC). To check if Net.Cover TAC
is available for your product and to obtain a quotation, please contact your local Allied Telesis representative.
Maintenance plans for business continuity
Net.Cover
Net.Monitor
Networking,
monitoring, and
problem solving
Net.Assist
For a high-
performing network,
24 /7
Net.Campus
Certication courses
and exams on IP
networking
Net.Pro
Integration,
management and
consulting services
Net.Cover
Support for
maximum uptime
and resolution
Take advantage of a full range of Allied Telesis services
Our managed services deliver a suite of advanced and cost-eective end-to-end networking solutions
and web-based services to achieve the best performance from your Allied Telesis products.
Online Services
Allied Telesis oers a Web-based, online
support service, available 24 hours a
day, seven days a week. Using your
personalized account, you can raise and
track the status of your technical support
incidents.
Knowledge Base
Net.Cover clients will be registered to
the Allied Telesis Support Portal with
immediate access to the Knowledge Base.
Software Updates
Allied Telesis Software Support provides
online access to software upgrades,
updates and bug xes for all products
covered. These updates deliver timely
features and enhancements in response
to the constant changes that our
customers experience in their networking
environments.
X24 x 7 software access
XSoftware updates and upgrades
XRelease notes and documentation
Hardware Support
Providing hardware troubleshooting and
fault diagnosis. Allied Telesis hardware
support will cover the cost of repairs
in the event of a hardware failure,
preventing any unforeseen expenses. The
Advanced Hardware Replacement option
ensures a minimum of network downtime
for mission critical applications. Clients
without a valid Net.Cover maintenance
plan will receive instructions for basic
hardware troubleshooting, while
Net.Cover clients will be guided through
the failure analysis procedure for fast
diagnosis and resolution.
XHardware repair and return
XNext business day shipment for
advanced hardware replacement
(Advanced & Elite Programs)
XHardware failure diagnosis
Priority Queue
Net.Cover client’s requests will be
prioritized according to the subscribed
plan and will be granted live phone
access through local toll-free numbers.
Telephone Support
Subscribing to a Net.Cover plan, will entitle
you to receive live support from the Allied
Telesis Helpdesk, who will guide you step
by step for identifying and solving network
related issues. Allied Telesis Helpdesk is
staed by engineers with expertise, in
both Allied Telesis products and a wide
range of networking technologies. Please
check our website for the up-to-date list of
phone numbers for your country.
Conguration Assessment
This feature provides an Allied Telesis
engineer to assess your basic hardware
and software conguration les. If
additional services are required, the
Allied Telesis Professional Services
organization is available to provide
complete engineering services, including
design consultation, implementation,
documentation and remote as well
as onsite network analysis and
troubleshooting, which are billed
separately. For details and pricing on Allied
Telesis Professional Service oerings,
please contact your sales representative.
Direct Account Support
Elite clients have direct contact with Allied
Telesis account managers and specialists,
who assist in the selection of best-t
solutions and technologies and provide
support for speedy problem resolution.
Net.Cover programs oer:
617-000673 Rev C