Anker eufy Genie User Manual
Displayed below is the user manual for eufy Genie by Anker which is a product in the Portable Speakers category. This manual has pages.
Related Manuals
Talking to Eufy Genie
Say the wake word “Alexa” first and then your request.
Eufy Genie will respond instantly.
To learn more commands to ask Alexa, see the “Things to Try”
instructions printed on the package.
"Alexa, what’s the weather？"
"Alexa, set a timer for 20 mins."
You can use Eufy Genie to play music, answer questions, report
the news/weather, control smart devices, and access more
features.
T
Connecting to an External Speaker
You can connect Eufy Genie to an external speaker with the supplied
AUX cable.
For best performance, make sure the external speaker is
placed as far away from Eufy Genie as possible.
T
Troubleshooting
1. Eufy Genie cannot connect to your Wi-Fi network.
• Make sure Eufy Genie is connecting to a 2.4GHz Wi-Fi network.
• Make sure the Wi-Fi network name or the password you entered is
correct. If it is incorrect, please try again.
• Check whether there are any internet connection problems. If the
Wi-Fi signal is too weak, reset your Wi-Fi router and try again.
• If there are too many devices connected to your wireless router at
once, disconnect a few devices and try again.
• Press and hold the Action button for 5 seconds to reset the Wi-Fi
connection.
• If you still cannot connect to your Wi-Fi network, restore Eufy
Genie to factory settings.
2. Eufy Genie has lost Wi-Fi connection.
• Make sure the Wi-Fi network signal is strong. If the Wi-Fi signal is
too weak, reset your wireless router and try again.
• If you still have this problem, unplug the adaptor, then plug in the
adaptor to restart Eufy Genie.
3. Eufy Genie does not respond to Alexa voice commands.
• Make sure you have successfully logged in to your Amazon
account with Eufy Genie.
• Check whether Eufy Genie has lost connection to the Internet.
• Check whether you use the proper commands when talking to
Alexa. You should say the wake word “Alexa” first when making
your request.
• Check whether the background noise is excessively loud. Please
try again once the room is more quiet.
• Repeat your question. Speak naturally and clearly to Alexa in
English.
• Make sure Eufy Genie is at least eight inches away from walls or
other objects that may cause interference (such as microwave
ovens).
4. When using services provided by third parties (such as listening
to music, controlling smart devices, etc.), a voice prompt will
ask you to log in to its account and get authorization from the
third party. What should you do?
• Download and open the Alexa app, and then log in to your
Amazon account. Find "Skills" from the menu, search for your
desired skill, and then follow the on-screen instructions to enable
the skill.
The Spotify Software is subject to third party
licenses found here:
www.spotify.com/connect/third-party-licenses.
Customer Service
12-Month Limited Warranty
Lifetime Technical Support
support@eufylife.com
+1 (800) 988 7973 (US) Mon-Fri 9:00 - 17:00 (PT)
+44 (0) 1604 936200 (UK) Mon-Fri 6:00 - 11:00 (GMT)
+49 (0) 69 9579 7960 (DE) Mon-Fri 6:00 - 11:00
+81 03 4455 7823 (日本 ) 月-金 9:00 - 17:00
+86 400 0550 036 (中国 ) 周一至周五 9:00 - 17:30
@EufyOfficial
@EufyOfficial
@EufyOfficial @EufyOfficial