APC Smart-UPS User Manual
Displayed below is the user manual for Smart-UPS by APC which is a product in the Uninterruptible Power Supplies (UPSs) category. This manual has pages.
Related Manuals
User Manual
Smart-UPS™
Uninterruptible Power Supply
750/1000 VA
100/120/230 Vac
Rack Mount 1U
1
Smart-UPSTM
Uninterruptible Power Supply
750/1000 VA
100/120/230 Vac
Rack Mount 1U
EN 990-1086B
08/2014
2
Introduction
The APC™ by Schneider Electric Smart-UPS™ is a high performance uninterruptible power supply
(UPS). The UPS provides protection for electronic equipment from utility power blackouts,
brownouts, sags, surges, small utility power fluctuations and large disturbances. The UPS also
provides battery backup po wer for connected equipment until utility power returns to safe levels or
the batteries are fully discharged.
This user manual is available on the enclosed CD and on the APC by Schneider Electric web site,
www.apc.com.
1: INSTALLATION
Read the Safety Instr uction sheet before installing the UPS.
Unpacking
Inspect the UPS upon receipt. APC by Schneider Electric designed robust packaging for your
product. However, accidents and damage may occur during shipment. Notify the carrier and dealer if
there is damage.
The packaging is recyclable; save it for reuse or dispose of it properly.
Check the package contents. The package contains the UPS, the front bezel, a literature kit
containing one CD, one serial cable, one USB cable, product documentation and Safety Information.
The package also includes rails, brackets, and a hardware packet, (necessary for rack mounting the
UPS).
230V models: Two IEC jumper cables are included and a utility connector plug is included for use
on servers with permanently attached power cords.
The UPS is shipped with the battery disconnected.
Positioning the UPS
Place the UPS where it will be used. The UPS is heavy. Select a location sturdy enough to handle
the weight.
Do not operate the UPS where there is excessive dust or the temperature and humidity are outside the
specified limits.
Placement
0º- 40ºC (32º-104ºF)
0-95% Relative Hu midit
y
3
Installing the Rails in the Rack
The UPS fits in a standard 46.5-cm (19-inch) rack. Mounting brackets and rails are packaged
separately within the main box. Cleats for rack mounting are preinstalled on the UPS.
8
2
8
4
Mounting the UPS in a Rack
The UPS is heavy. To lighten it, you may remove the battery before mounting the unit in the rack
(Steps 1 and 2).
Install the UPS at or near the bottom of the rack.
Check to make sure the rack will not tip after installing the UPS into the rack.
Step B
Step
A
Step 1 Step 2
Be careful. The battery is heavy.
Step 3 Step 4
Step 5
5
Installing and Connecting the Battery and Attaching the Front Bezel
Connecting Equipment and Power to the UPS
S
MART
-UPS
R
EAR
P
ANEL
230V Models
120/100V Models
Step 1 Step 2
Step 3 Step 4
6
1. Connect equipment to the UPS. Note: Do not connect a laser printer to the UPS. A laser
printer draws significantly more power than other types of equipment and may overload
the UPS.
2. Add any optional accessories to the SmartSlot.
3. Using a power cord, plug the UPS into a two pole, three-wire, grounded receptacle only.
Avoid using extension cords.
•
120/100V models: The power cord is permanently attached to the rear panel of the UPS.
4. Turn on all connected equipment. To use the UPS as a master ON/OFF switch, be sure all
connected equipment is switched ON. The equipment will not be powered until the UPS is
turned on.
5. To power up the UPS press the button on the front panel.
•
The UPS charges its batter y when it is connected to utilit y power. The battery charges to
90% capacity during the first three hours of normal operation. Do not expect full battery run
capability during this initial charge perio d.
•
120V Models: Check the site wiring fault LED located on the rear panel. It lights up if the
UPS is plugged into an i mproperly wired utility power outlet. Refer to Troubleshooting in
this manual.
6. For additional computer system security, install PowerChute
TM
Smart-UPS monitori ng
soft war e.
B
ASIC
C
ONNECTORS
Serial Port
USB Port
Power management software and interface kits can be used with the
UPS. Use only interface kits supplied o r approved by AP C by
Schneider Electric.
Use an APC by Schneider Electric supplied cable to connect to the Serial Port.
DO NOT use a standard serial interface cable since it is incompatible with the UPS
connector.
Both Serial and USB Port s are provided. They cannot be used si multaneously.
7
2: OPERATION
S
MART
-UPS
F
RONT
P
ANEL
230/100V Models
120V Models
Power On
Power Off
8
Online
The online LED illuminates when the UPS is supplying utility power to the connected
equipment. If the LED is not lit, the UPS is either not turned on, or is supplying battery
power.
AVR Trim
This LED illuminates to indicate the UPS is compensating for a high
utility voltage.
AVR Boost
This LED illuminates to indicate the UPS is compensating for a low
utility voltage.
On Battery
When the on battery power LED is lit the UPS i s s upp lying battery
power to the connected equipment. When on battery, the UPS sounds
an alarm—four beeps every 30 seconds.
Overload
The LED illuminates and the UPS emits a sustained alarm tone when
an overload condition occurs.
Replace Battery
Failure of a battery self test cause s the UPS to emit short beep s for o ne
minute and the replace battery LED illuminates. Refer to
Troubleshooting in this manual.
Battery
Disconnected
The replace battery LED flashes and short beep is emitted every two
seconds to indicate the battery is disconnected.
Automatic Self Test
The UPS performs a self-test automatically when turned on, and every
two weeks thereafter (by default).
During the self-test, the UPS briefly operates the connected equipment
on battery.
If the UPS fails the self-test, the replace battery LED lights and
immediately returns to online operation. The connected equipment is
not affected by a failed test. Recharge the battery for 24 hours and
perform another self-test. If it fails, the battery must be replaced.
Manual Self Test
Press and hold the button for a few seconds to initiate the self-test.
9
On Battery Operation
The Smart-UPS switches to b attery operation automatically if the utility power fails. While running
on battery, an alarm beeps four times every 30 seconds.
Press the button (front panel) to silence the UPS alarm for the current alarm only. If the utility
power does not return, the UPS continues to supp ly power to the connected equipment until the
battery is exhausted.
If PowerChute is not bein g use d you must manua lly save your files and power down before the UPS
turns off.
D
ETERMINING
O
N
B
ATTERY
R
UN
T
IME
UPS battery life differs based on usage and environment. It is recommended that the battery/batteries
be changed once every three years. See the APC by Schneider Electric web site, www.apc.com, for
on battery run times.
10
3: USER CONFIGURABLE ITEMS
N
OTE
:
S
ETTINGS ARE MADE THROUGH SUPPLIED
P
OWER
C
HUTE SOFTWARE OR OPTIONAL
S
MART
S
LOT
ACCESSORY CARDS
.
F
UNCTION
F
ACTORY
D
EFAULT
U
SER
S
ELECTABLE
C
HOICES
D
ESCRIPTION
Automatic Self-Test Every 14 days
(336 hours) Every 7 days
(168 hours),
On Startup Only, No Self
Test
This function sets the interval
at which the UPS will execute
a self-test. Refer to the
software manual for details.
UPS ID UPS_IDEN Up to ei ght characters to
define the UPS Use this field to uniquely
ident ify the UPS, (ie. server
name or location) for network
management purposes.
Date of Last Battery
Replacement Manufacture
Date Date of Battery Replace-
ment
mm/dd/yy
Reset this date when you
replace th e battery module.
Minimum Capacity Before
Return from Shutdown 0 percent 15, 30, 45, 50, 60, 75, 90
percent The UPS will charge its
batteries t o the specified
percentage before return from
a shutdown.
Voltage Sensitivity
The UPS detects and reacts
to line voltage distortions
by transferring to battery
operation to protect the
connected equ ip ment .
Where power quality is
poor, the UPS may
frequently transfer to
battery operation. If the
connected equipment can
operate normally under
such conditions, reduce the
sensitivity setting to
conserve batter y capacity
and service life.
Brightly lit: UPS is set to
high sensitivity.
Dimly lit: UPS is set to
medium sensitivity.
Off: UPS is set to low
sensitivity.
To change the UPS
sensitivity, press the voltage
sensitivity button (rear
panel). Use a pointed object
(such as a pen) to do so.
You can change the
sensitivity level through
PowerChute software.
Alarm Control Enabl e Mute, Disable User can mute a p r esent
ongoing alarm or disable all
existing alarms permanent ly.
Shutdown Delay 90 seconds 0, 180, 270, 360, 450,
540, 630 seconds Sets the interval between the
time when the UPS receives a
shutdown command and
actual shutdown.
11
N
OTE
:
S
ETTINGS ARE MADE THROUGH SUPPLIED
P
OWER
C
HUTE SOFTWARE OR OPTIONAL
S
MART
S
LOT
ACCESSORY CARDS
.
F
UNCTION
F
ACTORY
D
EFAULT
U
SER
S
ELECTABLE
C
HOICES
D
ESCRIPTION
Low Battery Warning.
PowerChute interface
software provides
automatic, unattended
shutdown when
approximately two minutes
(by default) of battery
operated run time remains.
Brightly lit: Low battery
warning interval is about
two minutes.
Dimly lit: Low battery
warning interval is about
five minutes.
Off: Low battery warning
interval is about eight
minutes.
Possible interval settings:
2, 5, 8, 11, 14, 17, 20,
23 minutes.
The low battery warning
beeps are co ntinuous when
two minutes of run time
remain.
To change the warning
interval default setting, press
the voltage sensitivity button
(use a po in ted object such as a
pen to do so), while pressing
and holding the button
(front panel).
Synchronized Turn on
Delay 0 seconds 60, 120, 180, 240, 30 0,
360, 420 seconds The UPS will wait the
specified time after the return
of utility power before turn
on (to avoid branch circuit
overload).
High Transfer Poin t 230V models:
253 Vac
120V models:
127 Vac
100V models:
108 Vac
230V models:
257, 261, 265 Vac
120V models:
130, 133, 136 Vac
100V models:
110, 112, 114 Vac
To avoid unnecessary battery
usage, set the high transfer
point higher if the utility
voltage is chronically high
and the connected equip ment
is known to work under this
condition.
Low Tr an sfer P o i nt 230V models:
208 Vac
120V models:
106 Vac
100V models:
92 Vac
230V models:
196, 200, 204 Vac
120V models:
97, 100, 103 Va c
100V models:
86, 88, 90 Vac
Set the low transfer point
lower if the utility voltage is
chronically low and the
connected equipment can
tolerate this condition.
Output Voltage 230V models:
230Vac 230V models:
220, 225, 240Vac 230V models ONLY: Allows
the us er to select the on
battery output voltage.
12
4: STORAGE, MAINTENANCE, A ND TRANSPORTING
Storage
Store the UPS covered and positioned as for proper functioning, in a cool, dry location, with the bat-
teries fully charged.
At -15° to +30° C ( +5° to +86° F), charge the UPS battery every six months.
At +30° to +45° C (+86° to +113° F), charge the UPS battery every three months.
Replacing the Battery Module
This UPS has an easy to replace, hot-swappable battery module. Replacement is a safe procedure,
isolated from electrical hazards. You may leave the UPS and connected equipment on for
the following procedure. See your dealer or contact APC by Schneider Electric at the web site,
www.apc.com for information on replacement battery modules.
Once the battery is disconnected, the connected equipment is not protected from
power outages.
Be careful during the following steps-the battery module is heavy.
Refer to Installing and Connecting the Battery and Attaching the Front Bezel, in this manual.
Reverse the instructions for batter y removal.
Be sure to deliver the spent battery to a recycling facility or ship it to APC by
Schneider Electric in the replacement battery packing material.
Disconnecting the Battery for Transport
Alway s DISCONNECT THE BA TTERY before shippin g in compliance with U.S.
Department of Transportation (DOT) regulations.
The battery may remain in the UPS; it does no t have to be removed.
1. Shut down and disconnect any equipment attached to the UPS.
2. Shut down and disconnect the UPS from the power supply.
3. Unplug the battery connector. Refer to Mounting the UPS in a Rack, Steps 1 and 2 in this
manual.
For shipping instructions and to obtain appropriate packing materials contact APC by Schneider
Electric at the web site, www.apc.com/support/contact.
13
5: TROUBLESHOOTING
Use the chart belo w to solve minor Smart-UPS installation and o peration problems. Refer to the APC
by Schneider Electric web site, www.apc.com, for assistance with complex UPS problems.
P
ROBLEM AND
P
OSSIBLE
C
AUSE
S
OLUTION
UPS
WILL NO T TURN ON
Batter y not connected proper-
ly. Check that the battery connector is fully engaged.
button not pushed. Press the button once to power the UPS and the connected equipment.
UPS not connected to utility
power supply. Check that the power cable from the UPS to the utility power supply is
securel y connected at both ends.
Very low or no utility voltage. Check the utility power supply to the UPS by plugging in a table lamp. If the
light is very dim, have the utility voltage checked.
UPS
WILL NOT TURN OFF
button not pushed. Press the button once to turn the UPS off.
Internal UPS fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced
immediately.
UPS
BEEPS OCCASIONALLY
Normal UPS operation when
running on battery. None. Th e UPS is prot ecting the connected equipment.
UPS
DOES NOT PROVIDE EXPECTED BACKUP TIME
The UPS battery is weak due
to a recent outage o r is near
the end of its service life.
Charge the battery. Batteries require recharging after extended outages.
They wear faster when put in to service o ften or when operated at elevated
temperatures. If the battery is near the end of its service life, consider
replacin g t he battery even if th e replace battery LED is not yet lit.
A
LL
LED
S ARE LIT AND THE
UPS
EMITS A CONSTANT BEEPING
Internal UPS fault. Do not attempt to use the UPS. Turn the UPS off and have it serviced
immediately.
F
RONT PANEL
LED
S FLASH SEQUENTIALLY
The UPS has been shut down
remotely through software or
an optional accessory card.
None. The UPS will restart automatically when utility power returns.
A
LL
LED
S ARE OFF AND THE
UPS
IS PLUGGED INTO A WALL O UTLET
The UPS is shut down and the
battery is discharged from an
extended outage.
None. The UPS will return to normal operation when the power is restored
and the battery has a sufficient charge.
14
P
ROBLEM AND
P
OSSIBLE
C
AUSE
S
OLUTION
T
HE OVERLOAD
LED
IS LIT AND THE
UPS
EMITS A SUSTAINED ALARM TONE
The UPS is overload ed. The connected equ ipment exceeds the specified “maximum load” as
defined in Specifications at the APC by Schneider Electric web site,
www.apc.com.
The alarm remains on un til th e overload is removed. Disconn ect
nonessential equipment from the UPS to eliminate the overload.
The UPS continues to supply power as long as it is online and the circuit
breaker does not trip; the UPS will not provide power from batteries in the
event of a utility voltage interruption.
If a contin uous overload occurs while the UPS is on battery, the unit turns
off output in order to protect the UPS from possible damage.
T
HE REPLACE BATT ERY
LED
IS LIT
Replace Battery LED flashes
and short beep is emitted every
two seconds to indicate the
battery is disconnected.
Check that the battery connectors are ful ly engaged .
Weak battery. Allow the battery to recharge for 24 hours. Then, perform a self-test. If the
problem persist s after recharging, replace t he battery.
Failure of a battery self- test. The UPS emits sh ort beeps for one minute and the replace battery LED
illuminates. The UPS repeats the alarm every five hours.
Perform the self-test procedure after the battery has charged for 24 hours to
confirm the replace battery conditio n. The alarm stops and the LED clears
if the battery passes the self test.
T
HE
S
ITE
W
IRING
F
AULT
LED
IS LIT
120V models only. Site wiring
LED on rear panel .
The UPS is plugged into an
improperly wired utility power
outlet.
Wiring faults detected include missing ground, hot neutral polarity
reversal, and overloaded neutral circuit .
Contact a qualified electrician to correct the buildin g wirin g.
T
HE
I
NPUT
C
IRCUIT
B
REAKER TRIPS
The plu nger on the circu it
breaker (lo cat ed to the right of
the input cable connecti on) pop s
out.
Reduce the load on the UPS by unplugging equipment and press the
plunger in.
AVR
B
OOST OR
AVR
T
RIM
LED
S LIGHT
Your system is experiencing
excessive periods of low or high
voltage.
Have qualified service personnel check your facility for electrical
problems. If the problem continues, contact the utility company for further
assistance.
15
P
ROBLEM AND
P
OSSIBLE
C
AUSE
S
OLUTION
UPS
OPERATES ON BATTERY ALTHOUGH NORMAL LINE VOLT AGE EXISTS
UPS input circuit breaker tripped. Reduce the load on the UPS by unplugging equipment and resetting the
circuit breaker (on the back of UPS) by pressing the plunger in.
Very high, low, or distorted line
voltage. Inexpen s ive fuel powered
generators can distort the vo ltage.
Move the UPS to a different outlet on a different circuit. Test the input
voltage with the utility voltage display (see below). If acceptable to the
connected equipment, reduce the UPS sensitivity.
B
ATTERY
C
HARGE AND
B
ATTERY
L
OAD
LED
S FLASH SIMULTANEOUSLY
The intern al temperature of the
UPS has exceeded th e allowable
threshold for safe operation.
Check that the room te mperature is within the specified limits for
operation.
Check that the UPS is properly installed allowing for adequate
ventilation.
Allow the UPS to cool down. Restart the UPS. If the problem continues
contact APC by Schneider Electric at, www.apc.com/support.
D
IAGNOSTIC
U
TILITY
V
OLTAGE
F
EATURE
Utility Voltage
The UPS has a diagnostic feature that displays the utility voltage. Plug
the UPS into the normal utility power.
Press and hold the button to view the utility voltage bar graph
display. After a few seconds the five LED, Battery Charge, , display
on the right of the front panel shows the utility input voltage.
Refer to the figure at left for the voltage reading (values are not listed on
the UPS).
The display indicates the voltage is between the displayed value on the
list and the next higher value.
Three LEDs light, indicating utility voltage within the normal range.
If no LEDs are lit and the UPS is plugged into a working utility power
outlet, the line voltage is extremely low.
If all five LEDs are lit, the line voltage is extremely high and should be
checked b y an electrician.
The UPS st arts a self-test as part of this proced ure. The self-test d oes not affect th e voltage di splay.
16
6: TRANSPORT AND SERVICE
Transport
1. Shut down and disconnect all connected equipment.
2 . Disconnect the unit from utility power.
3 . Disconnect all internal and external batteries (if applicable).
4 . Follow the shipping instructions outlined in the Service section of this manual.
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1 . Review the Troubleshooting section of the manual to eliminate common problems.
2 . If the problem persists, contact APC by Schneider Electric Customer Support through
the APC by Schneider Electric web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The
model and serial numbers are located on the rear panel of the unit and
are available through the LCD display on select models.
b. Call Customer Support and a technician will attempt to solve the
problem over the phone. If this is not possible, the technician will issue a
Returned Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the
APC by Schneider Electric web site, www.apc.com for country specific
instructions.
3 . Pack the unit properly to avoid damage in transit. Never use foam beads for
pac kaging. Damage sustained in tr ansit is not cove red under warrant y.
a. Note: When shipping within the United States, or to the United
States always DISCONNECT ONE UPS BATTERY before shipping
in compliance with U.S. Department of Transportation (DOT) and
IATA regulations. The internal batteries may remain in the UPS.
b. Batteries may remain connected in the XBP during shipment. Not all
units utilize XLBPs.
4 . Write the RMA# provided by Customer Support on the outside of the package.
5 . Return the unit by insured, prepaid carrier to the address provided by Customer
Support.
17
7: LIMITED FACTORY WARRANTY
Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and workmanship
for a period of two (2) years from the date of purchase. Th e SEIT obligation under this warranty is limited to repairing
or replacing, at its own sole option, any such defective products. Repair or replacement of a defective product or parts
th er eof does not ext end the or iginal warr anty period.
This warranty applies only to the original purchaser who must have properly registered the produc t within 10 days of
purchase. Products may be registered online at warranty.apc.com.
SEIT shall n ot be liable under the warranty if its tes ting and examination disclose tha t the alleged d efect in th e product
does not exist or was caused by end user or any third person misuse, negligence, improper installation, testing,
operation or use of the product contrary to SEIT recommendations or specifications. Further, SEIT shall not be liable
for defects resulting from: 1) unauthorized attempt s to repair or modify the product, 2) in correct or inadequate
electrical voltage or con nection, 3) inap propriate on site op eration c onditions, 4) Acts of God, 5) exposu re to the
elements, or 6) theft . In no event sha ll SEIT have any liabi l ity under this warranty for any product where the serial
number has been altered, defaced, or removed.
EXCEPT AS SET FORT H ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY
OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR
FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH. SEIT DISCLAIMS ALL
IMPLIED WARRANTIES OF MERCHANTABIL ITY, SATISFACTION AND FITNESS FOR A
PARTICULAR PURP OSE. SEIT EXPRESS WARRANTIES WILL NOT BE ENL ARGED, DIMINISHED,
OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING
OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCT S. THE
FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIE U OF ALL OTHER
WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONST ITUTE SEIT SOLE
LIABILIT Y AND P URCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES.
SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO
ANY THIRD PARTIES. IN NO EVENT SHALL SEIT, ITS OFFI CERS, DIRECTORS, AFFILIATES OR
EMPLOYEES BE LIABL E FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR
PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE
PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF
FAULT, NEGLIGE NCE OR STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN
ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR
ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, WHETHER DIRE CT OR INDIRECT, LOSS OF
EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF
SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE.NOTHING IN THIS LIMITED
WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT LIABILITY FOR DEATH OR PERSONAL
INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OF
TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer
support. Customers with warranty claims issues may access the SEIT worldwide customer support network through
the APC web site: www.apc.com. Select your country from the country selection drop down menu. Open the Support
tab at the top of the web pa ge to obtain informa tion for cu st omer support in your region. Prod ucts mu st be returned
with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and
proof of date and place of purchase.
08/2014
EN 990-1086B
APC by Schneider Electric
Worldwide Customer Support
Customer support for this or any other APC by Schneider Electric product is
available at no charge in any of the following ways:
• Visit the APC by Schneider Electric web site, www.apc.com to access
documents in the APC Knowledge Base and to submit customer support
requests.
–www.apc.com (Corporate Headquarters)
Connect to localized APC by Schneider Electric web site for specific
countries, each of which provides customer support information.
–www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact the APC by Schneider Electric Customer Support Center by
telephone or e-mail.
– Local, c ountry s pec if ic cent er s: go to www.apc.com/support/contact for
contact information.
– For information on how to obtain local customer support, contact the
APC by Schneider Electr ic repr esent ative or other distribut or fro m whom
you purchased your APC by Schneider Electric product.
© 2014 APC by Schneider Electric. Smart-UPS and PowerChute are owned by Schneider Electric
Industries S.A.S. or their affiliated companies. All other trademarks are property of their respective
owners.