Table of Contents
- IMPORTANT SAFETY INSTRUCTIONS
- Product Handling Guidelines
- Safety and General Information
- Product Description
- Battery
- FCC Warning
- Product Overview
- Front Panel Features
- Rear Panel Features
- Specifications
- Installation
- Operation
- Connect to Equipment and Utilities
- Display Panel
- Configuration
- UPS Settings
- SmartConnect
- Emergency Power Off
- Battery Replacement
- Troubleshooting
- Service
- Limited Factory Warranty
APC SMX1500RM2UCNC User Manual
Displayed below is the user manual for SMX1500RM2UCNC by APC which is a product in the Uninterruptible Power Supplies (UPSs) category. This manual has pages.
Related Manuals
Operation Manual
Smart-UPS™ X
750/1000/1500 VA Rack-Mount 2U
with APC™ SmartConnect
SMX750 VA
SMX1000 VA
SMX1500 VA
120 Vac
1Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS - This manual contains important instructions that should be followed during
installation and maintenance of the UPS and batteries.
Read these instructions carefully and look at the equipment to become familiar with the device before trying to
install, operate, service or maintain it. The following special messages may appear throughout this bulletin or on
the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.
The addition of this symbol to either a “Danger” or “Warning” safety label indicates that an electrical
hazard exists which will result in personal injury if the instructions are not followed.
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all
safety messages that follow this symbol to avoid possible injury or death.
Product Handling Guidelines
DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury.
WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
NOTICE
NOTICE is used to address practices not related to physical injury.
<18 kg
<40 lb
18-32 kg
40-70 lb
32-55 kg
70-120 lb
>55 kg
>120 lb
Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
2
Safety and General Information
Inspect the package contents upon receipt. Notify the carrier and dealer if there is any
damage.
Read the Safety Guide supplied with this unit before installing the UPS.
• Adhere to all local and national electrical codes.
• This UPS is intended for indoor use only.
• Do not operate this UPS in direct sunlight, in contact with fluids, or where there is excessive dust or
humidity.
• Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
• The battery typically lasts for two to five years. Environmental factors impact battery life. Elevated ambient
temperatures, poor quality utility power, and frequent short duration discharges will shorten battery life.
• Connect the UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords.
Product Description
The APC by Schneider Electric Smart-UPS™ is a high performance uninterruptible power supply (UPS). The UPS
provides protection for electronic equipment from utility power blackouts, brownouts, sags, and surges, small
utility power fluctuations and large disturbances. The UPS also provides battery backup power for connected
equipment until utility power returns to expected levels or the batteries are fully discharged.
This user manual is available on the APC by Schneider Electric Web site, www.apc.com.
Battery
*Contact APC by Schneider Electric Worldwide Customer Support to determine the age of the installed battery
modules.
Battery safety
• Servicing of batteries should be performed or supervised by personnel knowledgeable about batteries and
required precautions.
• Failed batteries can reach temperatures that exceed the burn thresholds for touchable surfaces.
CAUTION
RISK OF HYDROGEN SULPHIDE GAS AND EXCESSIVE SMOKE
• Replace the battery at least every 5 years.
• Replace the battery immediately when the UPS indicates battery replacement is necessary.
• Replace battery at the end of its service life.
• Replace batteries with the same number and type of batteries as originally installed in the equipment.
• Replace the battery immediately when the UPS indicates a battery overtemperature condition, or UPS
internal overtemperature, or when there is evidence of electrolyte leakage. Power off the UPS, unplug it
from the AC input, and disconnect the batteries. Do not operate the UPS until the batteries have been
replaced.
• *Replace all battery modules (including the modules in External Battery Packs) which are older than one
year, when installing additional battery packs or replacing the battery module(s).
Failure to follow these instructions could result in equipment damage and minor or moderate
injury.
3Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
FCC Warning
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the interference at his own expense.
Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
4
Product Overview
Front Panel Features
Rear Panel Features
Specifications
Environmental Specifications
For additional specifications, refer to the APC by Schneider Electric Web site at www.apc.com.
Battery
Battery connector
Display interface
Bezel
SmartSlot 120 Vac
External battery pack connector
Outlets
EPO connector
USB port
Serial port
Chassis ground screw
UPS input
Circuit breaker
APC SmartConnect port
Te m pe r at u re Operating 0° to 40° C (32° to 104° F)
Storage -15° to 45° C (5° to 113° F)
Charge UPS battery every six months
Maximum
Elevation
Operating 3,000 m (10,000 ft)
Storage 15,000 m (50,000 ft)
Humidity 0% to 95% relative humidity, non-condensing
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5Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
Installation
UPS
For UPS installation information, refer to the Smart-UPS X Installation Guide that is included with the
UPS. The guide is also available from the APC by Schneider Electric Web site at www.apc.com.
Network Management Card
For installation information, refer to the user manual provided with the Network Management Card
(NMC). The user manual is also available from the APC by Schneider Electric Web site at
www.apc.com.
External Battery Pack
For installation information, refer to the SMX48RMBP2U external battery pack Installation Guide that
is included with the external battery pack (XLBP). The guide is also available from the APC by
Schneider Electric Web site at www.apc.com.
For UPS installation information, refer to the Installation Guide included with the UPS.
The Installation Guide is also available on the APC by Schneider Electric Web site, www.apc.com.
Placement
The UPS is intended for IT environments. Avoid placement where there is excessive dust, temperature and
humidity. Note that temperature in excess of 25o C may have an adverse effect on battery and UPS life. All vents on
the side or rear of the UPS should be free of obstructions.
The UPS is heavy. For rack-mount units it is suggested that the batteries be removed for easier installation. The
UPS should be placed near the bottom of the rack.
Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
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Operation
Connect to Equipment and Utilities
Note: The UPS will charge to 90% capacity in the first three hours of normal operation.
Do not expect full battery runtime capability during this initial charge period.
1. Connect equipment to the outlets in the rear of the UPS. Some models are equipped with controlled outlet
groups. Refer to the "Configuration" section of this manual for further instructions on the use of controlled
outlet groups.
2. Connect the APC™ SmartConnect port to your nearest network switch using the cable provided.
3. Connect the UPS input to AC power.
Note: Once power is connected the display will be active.
4. Press the main power button on the UPS display to turn on the UPS output.
Note: The On-line LED will light green when the output is on.
5. When the UPS is powered on for the first time the LCD screen displays the Setup Wizard and asks a number of
basic set-up questions. They can be answered simply by using the arrow and enter keys
on the display.
6. Log onto www.smartconnect.apc.com or scan the QR code to launch the registration process. The website
includes instructions to setup your online account, activate your warranty and begin managing your UPS
remotely.
CAUTION
RISK OF DAMAGE TO EQUIPMENT OR PERSONNEL
• Adhere to all local and national electrical codes.
• Wiring should be performed by qualified electrician.
• Always connect the UPS to a grounded outlet.
Failure to follow these instructions can result in injury.
LINK/ACT
NETWORK
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7Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
Basic Connectors
Display Panel
Overview
Using the display interface
Use the UP/DOWN arrow buttons to scroll through the main menu options. Press ENTER to view the submenus under
each main menu option. Press ESCAPE to exit a submenu and return to a main menu.
Serial port: Connect to a computer to use power management software.
USB port: Connect to a computer to use power management software.
Note: Serial and USB communication can not be used simultaneously.
External Battery Pack connector: Connect external battery packs to provide extended runtime during power outages. The
UPS can support up to five external battery packs.
Ground Screw: The UPS features a ground screw for connecting the ground lead on surge suppression devices such as a
telephone and network line protectors. When connecting a ground cable, disconnect the UPS from utility power.
APC SmartConnect Port: APCTM SmartConnect allows you to monitor the health and status of your UPS from any
device connected to the Internet. Log onto www.smartconnect.apc.com or scan the QR code to launch the registration
process. The website includes instructions to setup your online account, activate your warranty and begin monitoring your
UPS remotely.
Online LED
UPS Output ON/OFF button
On Battery LED
Error Detected LED
Replace Battery LED
Multi-lingual display screen
UP/DOWN arrow buttons
ENTER button
ESCAPE button
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APC B
y
Schneider
Electric
Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
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Standard menus
The Standard menus are the most commonly used menus. The following is a list of some items displayed in this
menu mode. Visit apc.com for additional details.
Menu General Functions
Status View UPS information:
• Operating Mode
• Efficiency
• Load Power
• Load VA
• Battery Charge state
• Estimated Runtime
• External Battery Packs, when external battery packs are installed.
•Battery Temp
• Input
• Output
• SmartConnect
• Probe 1, Probe 2, when NMC and sensor probes are installed
Configuration Configures UPS settings:
• Language
• Green Mode
• Local Power Quality: Good, Fair,
Poor
• Menu Type: Standard or Advanced
• Audible Alarm
• Display (Auto Dim, Auto Off, Always On)
• Reset to Factory Default
• SmartConnect Control
• Install FW?
Test & Diags Performs UPS tests and diagnostic
functions:
• UPS Self Test
• UPS Alarms Test
• Calibration Test
About View UPS information:
• UPS Model
• UPS Part No.
• UPS Serial No.
• UPS Manufacture Date
• Battery Part No.
• XBP Battery (if installed)
• Battery Install Date
• Replace Battery by
• Running UPS FW
•Available UPS FW
• UPS MAC
• UPS IP Address
• UPS Product Key
• SmartSlot Card (if installed)
9Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
Advanced menus
The Advanced menus provide additional options for the UPS and are available only if the display interface is
configured to use the Advanced menus.
Menu General Functions
Status View detailed UPS information:
• Operating Mode
• Efficiency
•Load Power
•Load VA
• Load Amps
• Load Energy
• Battery Charge State
• Estimated Runtime
• Battery Voltage
• External Battery Packs, when external battery
packs are installed.
• Battery Temp
• Input
• Output
• Outlet Groups
• SmartConnect
• Probe 1, Probe 2, when NMC and sensor probes
are installed
Control Controls the Main and Controlled Outlet Group to turn on, turn off, shutdown, or reboot:
• UPS Control
• Outlet Group Control
Configuration Configure advanced UPS settings:
• Language
• Green Mode
• Local Power Quality
• Menu Type
• Audible Alarm
•Display
• Sensitivity
• Low Transfer
• High Transfer
• Low Battery Setting
• Auto Self Test
• Reset Energy Meter
• Enter Setup Wizard
• Reset to Factory Defaults
• Site Wiring Fault
• Config Main Group Outlets
• Config Group Outlets (if Controlled Outlet is
available)
• ModBus Settings
• SmartConnect Control
• UPS IP Address Setting
• NMC IP Address Settings (if NMC is available)
• Install FW? (only available if a firmware update is
available)
Test & Diag Perform UPS tests and diagnostics functions:
•UPS Self Test
•UPS Alarms Test
• Calibration Test
Logs View the error log for information about UPS detected errors that have occurred.
About View UPS information:
• UPS Model
•UPS Part No.
•UPS Serial No.
• UPS Manufacture Date
• Battery Part No.
• XBP Battery (if installed)
• Battery Install Date
• Replace Battery by
• Running UPS FW
•Available UPS FW
• UPS MAC
• UPS IP Address
• UPS Product Key
• SmartSlot Card (if installed)
Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
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Configuration
UPS Settings
Start up settings
Configure these settings at initial start up, using the display interface or PowerChute™ software.
Note: During start up, use the display interface to configure these settings. If nothing is selected, the unit will use
the default settings.
General Settings
Configuration settings may be changed at any time using the LCD interface or PowerChute software. This table
provides a brief description of the general settings, for more detailed information on each of these parameters
consult application note 80 at www.apc.com.
Function Factory Default Options Description
Language English
•English
•French*
•German*
•Spanish*
•Italian*
•Portuguese*
The language for the display interface.
*Language options will vary by model.
Local Power
Quality Good
•Good
•Fair
•Poor
Select the quality of input utility power.
• If Good is selected, the unit will go on battery power more
often to provide the cleanest power supply to the connected
equipment.
• If Poor is selected, the UPS will tolerate more fluctuations in
power and will go on battery power less often.
If unsure of the local power quality, select Good.
Menu Type Standard Standard or
Advanced
The Standard menus display a limited set of menus and options.
The Advanced menus include all parameters.
Setting Factory Default Options Description
High Transfer 120 V: 127 Vac 127 Vac - 136 Vac To avoid unnecessary battery usage, set the transfer point
higher if the AC voltage is chronically high and the
connected equipment is known to work under this condition.
The Power Quality setting will automatically change this
setting.
Note: Use the Advanced Menus to configure this setting.
Low Transfer 120 V: 106 Vac 97 Vac - 106 Vac Sets the transfer point lower if the AC voltage is chronically
low and the connected equipment can tolerate this condition.
This setting may also be adjusted using the power quality
setting.
Note: Use the Advanced Menus to configure this setting.
Sensitivity Normal • Normal
• Reduced
•Low
Selects the level of sensitivity to power events that the UPS
will tolerate.
• Normal: The UPS will go on battery power more often to
provide the cleanest power supply to the connected
equipment.
• Low: The UPS will tolerate more fluctuations in power and
will go on battery power less often.
If the connected load is sensitive to power disturbances, set
the sensitivity to Normal.
11Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
Date of Last Battery
Replacement
Date set at factory. Reset this date when the battery module is replaced.
Audible Alarm On • On
•Off
The UPS will mute all audible alarms if this is set to Off or
when the display buttons are pressed.
Auto Self Test On start-up and
every 14 days since
the last test
•Never
• Start-up only
• Frequency of test
(every 7 to 14 days)
The interval at which the UPS will execute a self-test.
Reset to Factory
Default
No Yes/No Restores the UPS factory default settings.
Site Wiring Fault Enable • Enable
• Disable
•Can Ack
Sets the Site Wiring Fault detection to Enable, Disable or
User Can Acknowledge
Output voltage 120 V • 120 Vac Only supports 120 Vac
Green Mode Enable • Enable
• Disable
This will enable or disable Green mode function. Green
Mode conserves energy while the UPS is operating on line.
SmartConnect
Control
Enable • Enable
• Disable
This will permit remote configuration changes.
Low Battery Setting 150 sec Set the value in
seconds
The UPS will emit an audible alarm when the remaining
runtime has reached this level.
Install FW? Don’t Install • Next off (Updates
the UPS Firmware
next time that the
UPS is turned off)
• Now (Updates the
UPS firmware
immediately without
interrupting
operations)
•Don't Install
Firmware update: this only appears when new firmware is
available in the flash memory of the UPS and is ready to be
installed
Setting Factory Default Options Description
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12
Outlet group configuration settings
The Main Outlet Group and the Controlled Outlet Group can be configured to independently turn off, turn on, shut
down, and reboot connected equipment.
The Main and Controlled Outlet Groups can be configured to do the following:
• Turn off: Disconnect from power immediately and restart only with a manual command.
• Turn on: Connect to power immediately.
• Shutdown: Disconnect power in sequence, and automatically reapply power in sequence when AC power
becomes available.
• Reboot: Shut down and restart.
In addition, the Main Outlet Group and the Controlled Outlet Group can be configured to do the following:
• Turn on or off in a specified sequence
• Automatically turn off or shut down when various conditions occur
Note: If the Main and Controlled Outlet Groups are not configured, all of the outlets on the unit will still provide
battery back-up power.
Note: The Main Outlet Group functions as a master switch. It will turn on first when power is applied, and shut off
last when there is a power outage and battery run-time has been exhausted.
The Main Outlet Group must be turned on for the Controlled Outlet Group to turn on.
Setting Factory Default Options Description
Name String
Outlet Group
Outlet Group 1 Edit these names using an external interface, such as the Network Management
Card Web interface.
UPS Name String UPS Outlets
Tur n On Delay 0 sec Set the value in seconds The amount of time the UPS or the Controlled Outlet
Group will wait between receiving the command to turn
on and the actual startup.
Tur n Off De lay • 0 sec (UPS Outlets)
• 90 sec (Controlled
Outlet Groups)
Set the value in seconds The amount of time the UPS or the Controlled Outlet
Group will wait between receiving the command to turn
off and the actual shut down.
Reboot Duration 8 sec Set the value in seconds The amount of time that the UPS or the Controlled Outlet
Group must remain off before it will restart.
Minimum Return
Time
0 sec Set the value in seconds The amount of battery runtime that must be available
before the UPS or the Controlled Outlet Group will turn
on.
Load Shed On
Battery
Disabled • Shutdown with Delay
• Shutdown immediately
• Turn off immediately
• Turn off with delay
• Disabled
When the unit switches to battery power, the UPS can
disconnect power to the Controlled Outlet Group to save
runtime.
To configure this delay time, use the LOAD SHED TIME
WHEN ON BAT T E RY setting.
Load Shed Time
when On Battery
Disabled Set the value in seconds The amount of time the outlets will function on battery
power before they will turn off.
Load Shed On
Runtime
Disabled • Shutdown with delay
• Shutdown immediately
• Turn off immediately
• Turn off with delay
• Disabled
When the battery runtime falls below the specified value,
the Controlled Outlet Group will turn off.
Configure this time using the LOAD SHED RUNTIME
REMAINING setting.
Load Shed On
Runtime
Remaining
Disabled Set the value in seconds When the remaining runtime reaches this level, the
Controlled Outlet Group will turn off.
Load Shed on
Overload
Disabled • Disabled
• Enabled
In the event of an overload (greater than 100% output
power), the Controlled Outlet Group will immediately
turn off to conserve power for essential loads. The
Controlled Outlet Group will only turn on again with a
manual command.
13Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
Model specific controllable outlet groups
Using the controllable outlet groups and UPS outlets
Note: UPS outlets function as a master switch. They turn on first when power is applied, shut off last when there is
a power outage and battery runtime has been exhausted.
The UPS outlets must be turned on for the Controllable Outlet Groups to turn on.
1. Connect essential equipment to the UPS outlets (The 1500 VA units do not have UPS outlets. Connect all
essential equipment to the same outlet group.)
2. Connect peripheral equipment to the Controllable Outlet Groups.
– Nonessential equipment that should shut off quickly in the event of a power outage to conserve battery
runtime can be added to a short power off delay
– If equipment has dependent peripherals that must restart or shut down in a specific order, such as an
Ethernet switch that must restart before a connected server, connect the devices to separate groups
– Equipment that needs to reboot independently from other equipment should be added to a separate
group
3. Use the Configuration menus to configure how the Controllable Outlet Groups will react in the event of a
power outage.
Controllable Outlet Group(s) UPS outlets
750 VA 120 Vac 1000 VA 120 Vac
1500 VA 120 Vac
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Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
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Modbus settings
Setting Factory Default Options Description
Slave ID 1 1- 223 Sets the Modbus slave address of UPS
Ser+USB Disable • Enable
•Disable
Enables or disables UPS Modbus protocol over serial and USB
ports
TCP Settings
• TCP Protocols Disable • Disable
•Read-Only
• Read-Write
Enables or disables UPS Modbus TCP/IP protocol provided by
the embedded SmartConnect port.
•Disable: Disables UPS Modbus TCP/IP protocol
•Read-Only: Modbus master over TCP/IP protocol is only
allowed to get UPS status.
•Read-Write: Modbus master over TCP/IP protocol is allowed
to get UPS status and control the UPS.
The port number of UPS Modbus TCP/IP protocol is fixed at
502.
TCP Settings
•Master IP Addr 000.000.000.000 A valid IPv4
address
Specifies the IPv4 address of the Modbus master.
The Master IP Addr when set as 000.000.000.000 will allow
connection of external Modbus master with any IP address.
When not set as 000.000.000.000, only the Modbus master with
the specified IP address is allowed to connect to the UPS.
Example: Master IP Address is set to 192.168.0.10, only
Modbus master with IP address 192.168.0.10 could connect to
the UPS.
15Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
UPS IP Address settings
SmartConnect
APC SmartConnect allows you to monitor the health and status of your UPS from any device connected to the
Internet. Visit www.smartconnect.apc.com to learn more.
Setting Factory Default Options Description
UPS IP Address
Mode
DHCP • DHCP
• Manual
Selects the IP address configuration mode of UPS embedded
SmartConnect port:
•DHCP: UPS will automatically configure its IPv4 address via DHCP
protocol.
•Manual: Manually assigns a static IPv4 address to UPS
IP Address 000.000.000.000 A valid
IPv4
address
This is the IPv4 address assigned to the embedded SmartConnect port.
When DHCP IP address mode is selected, it will display the UPS IPv4
address assigned by DHCP server.
When Manual IP address mode is selected, you need to manually
specify a static IPv4 address.
Subnet Mask 000.000.000.000 A valid
IPv4
subnet
mask
Assigns the subnet mask of the network where UPS IPv4 address
belongs.
When DHCP IP address mode is selected, it will display the subnet mask
assigned by DHCP server.
When Manual IP address mode is selected, you need to manually
specify the subnet mask of the network where the specified static IPv4
address belongs.
Default
Gateway
000.000.000.000 A valid
IPv4
address
This is the IPv4 address of the host from where the UPS sends data to
another network or Internet.
When DHCP IP address mode is selected, it will display the default
gateway assigned by DHCP server.
When Manual IP address mode is selected, you need to manually
specify the IPv4 address of default gateway.
DNS Server 1 000.000.000.000 A valid
IPv4
address
The IPv4 address of first domain name server (DNS) the UPS uses to
resolve host names to IPv4 addresses.
When DHCP IP address mode is selected, it will display the IPv4
address of the first DNS server assigned by DHCP server.
When Manual IP address mode is selected, you need to manually
specify the IPv4 address of the first DNS server.
DNS Server 2 000.000.000.000 A valid
IPv4
address
The IPv4 address of second domain name server (DNS) the UPS uses to
resolve host names to IPv4 addresses (only when UPS is unable to
resolve IP address through first domain name server). This setting is
optional.
When DHCP IP address mode is selected, it will display the IPv4
address of the second DNS server assigned by DHCP server.
When Manual IP address mode is selected, you can manually specify the
IPv4 address of the second DNS server or leave it as 000.000.000.000.
Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
16
Network Management Card Settings
These settings are available only on units that have a Network Management Card (NMC) and are set in the factory.
These settings can only be modified using an external interface, like the NMC web interface.
• NMC IP Address Mode
• NMC IP Address
• NMC Subnet Mask
• NMC Default Gateway
17Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
Emergency Power Off
Overview
The Emergency Power Off (EPO) option is a feature that will immediately disconnect all connected equipment
from mains power. The UPS will immediately shut down and will not switch to battery power.
Connect each UPS to the EPO switch. If multiple units are to be controlled with an EPO switch, each UPS must be
connected separately to the EPO switch.
The UPS must be restarted for power to return to connected equipment. Press the ON/OFF button on the front panel
of the UPS.
Normally open contacts
1. If the EPO switch or relay contacts are normally open, insert the wires from the
switch or contacts at pins 1 and 2 of the EPO terminal block. Use 16-28 AWG
wire.
2. Secure the wires by tightening the screws.
If the contacts are closed, the UPS will turn OFF and power will be removed from the load.
Normally closed contacts
1. If the EPO switch or relay contacts are normally closed, insert the wires from
the switch or contacts at pins 2 and 3 of the EPO terminal block. Use
16-28 AWG wire.
2. Insert a wire jumper between pins 1 and 2. Secure the wires by tightening the
three screws at positions 1, 2, and 3.
If the contacts are opened, the UPS will turn OFF and power will be removed from the load.
Note: Pin 1 is the power source for the EPO circuit, it provides a few milliampere of 24 V power.
If the normally closed (NC) EPO configuration is used, the EPO switch or relay should be rated for dry circuit
applications, the rating should be for low voltage and low current applications. This normally implies the contacts
are gold-plated.
The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO interface only to other SELV
circuits. The EPO interface monitors circuits that have no determined voltage potential. SELV circuits are
controlled by a switch or relay properly isolated from utility power. To avoid damage to the UPS, do not connect
the EPO interface to any circuit other than a SELV circuit.
Use one of the following cable types to connect the UPS to the EPO switch.
• CL2: Class 2 cable for general use.
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• Installation in Canada: Use only CSA certified, type ELC, (extra low voltage control cable).
• Installation in countries other than Canada and the USA: Use standard low voltage cable in accordance with
national and local regulations.
CAUTION
RISK OF ELECTRIC SHOCK
• Adhere to all national and local electrical codes.
• Wiring must be performed by a qualified electrician.
• Always connect the UPS to a grounded outlet.
Failure to follow these instructions could result in minor or moderate injury.
Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
18
Battery Replacement
Always recycle used batteries.
For information on recycling a used battery, refer to the Battery Disposal
Information sheet included with the replacement battery.
Battery life is highly dependent on temperature and use. To identify when to replace batteries, Smart-UPS have a
predictive battery replacement date indicator in the “About” menu and automatic (and configurable) self-tests.
Proactively replace batteries to maintain the highest availability. To ensure protection and high performance, use
only genuine APC replacement battery cartridges (RBC™). The APC RBC contains instructions for battery
replacement and disposal. To order a replacement battery go to the APC by Schneider Electric Web site,
www.apc.com.
UPS Model Replacement Battery Battery Module
SMX750C, SMX750CNC, SMX1000C,
SMX1000CNC
APCRBC116
Lead acid, 1 module, 48Vdc
SMX1500RM2UC, SMX1500RM2UCNC APCRBC115
19Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
Troubleshooting
Problem and Possible Cause Solution
The UPS will not turn on or there is no output
The unit has not been turned on. Press the ON button once to turn on the UPS.
The UPS is not connected to utility power. Be sure that the power cable is securely connected to the unit and to the utility
power supply.
The input circuit breaker has tripped. Reduce the load to the UPS, disconnect nonessential equipment and reset the
circuit breaker.
The unit shows very low or no input
utility voltage.
Check the utility power supply to the UPS by plugging in a table lamp. If the
light is very dim, check the utility voltage.
The battery connector plug is not
securely connected. Be sure that all battery connections are secure.
UPS has detected an internal fault Do not attempt to use the UPS. Unplug the UPS and have it serviced
immediately.
The UPS is operating on battery, while connected to utility power
The input circuit breaker has tripped. Reduce the load to the UPS, disconnect nonessential equipment and reset the
circuit breaker.
There is very high, very low, or
distorted input line voltage.
Move the UPS to a different outlet on a different circuit. Test the input voltage
with the utility voltage display. If acceptable to the connected equipment,
reduce the UPS sensitivity.
UPS is emits intermittent beeps
The UPS is in normal operation. None. The UPS is helping to protect the connected equipment.
UPS does not provide expected backup time
The UPS battery is weak due to a
recent outage or is near the end
of its service life.
Charge the battery. Batteries require recharging after extended outages and
wear out faster when put into service often or when operated at elevated
temperatures. If the battery is near the end of its service life, consider
replacing the battery even if the replace battery indicator is not yet
illuminated.
The UPS is overloaded. Check the UPS load display. Unplug unnecessary equipment, such as printers.
Display interface LEDs flash sequentially
The UPS has been shut down remotely
through software or an optional accessory
card.
None. The UPS will restart automatically when utility power is restored.
Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
20
The Error Detected LED illuminates
The UPS displays a message and emits a constant beeping sound
UPS has detected an internal fault. Do not attempt to use the UPS. Turn the UPS off and have it serviced
immediately.
All LEDs are illuminated and the UPS is plugged into a wall outlet
The UPS has shut down and the
battery has discharged from an
extended outage.
None. The UPS will return to normal operation when the power is restored
and the battery has a sufficient charge.
The Replace Battery LED is illuminated
The battery has a weak charge. Allow the battery to recharge for at least four hours. Then, perform a self-test.
If the detected problem persists after recharging, replace the battery.
The replacement battery is not
properly connected. Be sure that the battery connector is securely connected.
The UPS displays a site wiring fault message
Wiring faults detected include
missing ground, hot-neutral,
polarity reversal, and overloaded
neutral circuit.
If the UPS indicates a site wiring fault, have a qualified electrician inspect the
building wiring. (Applicable for 120 V units only.)
Problem and Possible Cause Solution
21Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC by Schneider Electric Customer Support through the Web site,
www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial numbers
are located on the rear panel of the unit and are available through the LCD display on select models.
b. Call APC by Schneider Electric Customer Support and a technician will attempt to solve the
problem over the phone. If this is not possible, the technician will issue a Returned Material
Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC by Schneider Electric
Web site for country specific instructions.
3. Pack the unit in the original packaging whenever possible to avoid damage in transit. Never use foam
beads for packaging. Damage sustained in transit is not covered under warranty.
a. Always DISCONNECT THE UPS BATTERIES before shipping. The United States
Department of Transportation (DOT), and the International Air Transport Association
(IATA) regulations require that UPS batteries be disconnected before shipping. The internal
batteries may remain in the UPS.
b. External Battery Pack products are deenergized when disconnected from the associated UPS
product. It is not necessary to disconnect the internal batteries for shipping. Not all units utilize an
external battery pack.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.
Transport the unit
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.
Smart-UPS X 750/1000/1500 VA 120 Vac Rack-Mount 2U
22
Limited Factory Warranty
Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and
workmanship for a period of two (2) years from the date of purchase. The SEIT obligation under this warranty is
limited to repairing or replacing, at its own sole option, any such defective products. Repair or replacement of a
defective product or part thereof does not extend the original warranty period.
This warranty applies only to the original purchaser who must have properly registered the product within 10 days
of purchase. Products may be registered online at warranty.apc.com.
SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the
product does not exist or was caused by end user or any third person misuse, negligence, improper installation,
testing, operation or use of the product contrary to SEIT recommendations of specifications. Further, SEIT shall not
be liable for defects resulting from: 1) unauthorized attempts to repair or modify the product, 2) incorrect or
inadequate electrical voltage or connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5)
exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty for any product
where the serial number has been altered, defaced, or removed.
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY
OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR
FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.
SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND
FITNESS FOR A PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND
NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR
OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE
SEIT’S SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH
WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT
EXTENDED TO ANY THIRD PARTIES.
IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE
LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES,
ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH
DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR
STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY
OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST
PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE
OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY
THIRD PARTIES, OR OTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT LIABILITY
FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS
FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED
OR LIMITED BY APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from
customer support. Customers with warranty claims issues may access the SEIT worldwide customer support
network through the APC by Schneider Electric Web site: www.apc.com. Select your country from the country
selection drop down menu. Open the Support tab at the top of the web page to obtain information for customer
support in your region. Products must be returned with transportation charges prepaid and must be accompanied by
a brief description of the problem encountered and proof of date and place of purchase.
12/2020EN 990-91291A
APC by Schneider Electric
Worldwide Customer Support
Customer support for this or any other APC by Schneider Electric product is available at no charge in any of the
following ways:
• Visit the APC by Schneider Electric web site to access documents in the APC by Schneider Electric
Knowledge Base and to submit customer support requests.
–www.apc.com (Corporate Headquarters)
Connect to localized APC by Schneider Electric web sites for specific countries, each of which
provides customer support information.
–www.apc.com/support/
Global support searching APC by Schneider Electric Knowledge Base and using e-support.
• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
– Local, country specific centers: go to www.apc.com/support/contact for contact information.
– For information on how to obtain local customer support, contact the APC by Schneider Electric
representative or other distributor from whom you purchased your APC by Schneider Electric product.
Select models are ENERGY STAR® qualified.
For more information on your specific model go to www.apc.com.
© 2020 APC by Schneider Electric. APC, the APC logo, Smart-UPS and PowerChute are owned by Schneider
Electric Industries S.A.S. or their affiliated companies. All other trademarks are property of their respective
owners.