Table of Contents
- Important Safety Messages
- Product Handling Guidelines
- Safety and General Information
- Product Description
- Battery
- *Contact APC™ by Schneider Electric Worldwide Customer Support to determine the age of the installed battery modules.
- Product Overview
- Specifications
- High and Low Voltage Models
- Front Panel Features
- Rear Panel Features
- Installation
- Operation
- Connect Equipment to the UPS
- Display Interface
- Configuration
- UPS Settings
- Switched Outlet Groups
- Emergency Power Off
- Troubleshooting
- Service
- Transport
- Limited Factory Warranty
APC SMX3000RMLV2UNC User Manual
Displayed below is the user manual for SMX3000RMLV2UNC by APC which is a product in the Uninterruptible Power Supplies (UPSs) category. This manual has pages.
Related Manuals
Operation Manual
Smart-UPS™ X
Uninterruptible Power Supply
Low Voltage 100-127 VA
SMX2000RMLV2U
SMX2200RMLV2U
SMX3000RMLV2U
SMX3000RMLV2UNC
SMX3000RMJ2U
High Voltage 200-240 VA
SMX2200RMHV2U
SMX3000RMHV2U
SMX3000RMHV2UNC
su07 87 a
1Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U
Important Safety Messages
SAVE THESE INSTUCTIONS - This manual contains important instructions that should be followed during
installation and maintenance of the Smart-UPS and batteries.
Read the instructions carefully and look at the equipment to become familiar with the device before trying to
install, operate, service or maintain it. The following special messages may appear throughout this document or on
the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure
The addition of this symbol either to a “Danger” or “Warning” safety label indicates that an electrical
hazard exists which will result in personal injury if the instructions are not followed.
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all
safety messages that follow this symbol to avoid possible injury or death.
Product Handling Guidelines
DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in death or serious
injury.
WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious
injury.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or
moderate injury.
NOTICE
NOTICE is used to address practices not related to physical injury.
<18 kg
<40 lb
18-32 kg
40-70 lb
32-55 kg
70-120 lb
>55 kg
>120 lb
Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U2
Safety and General Information
Inspect the package contents upon receipt. Notify the carrier and dealer if there is any
damage.
Read the Safety Guide supplied with this unit before installing the UPS.
• Adhere to all local and national electrical codes.
• This UPS is intended for indoor use only.
• Do not operate this UPS in direct sunlight, in contact with fluids, or where there is excessive dust or
humidity.
• Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
• The battery typically lasts for two to five years. Environmental factors impact battery life. Elevated ambient
temperatures, poor quality utility power, and frequent short duration discharges will shorten battery life.
• Connect the UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords.
• The batteries are heavy. Remove the batteries prior to installing the UPS in a rack.
• Always install external battery packs (XLBPs) at the bottom of the rack. The UPS must be installed above
the XLBPs.
• The UPS display interface will recognize as many as 10 external battery packs connected to the UPS.
However there is no limit to the number of XLBPs that can be used with the UPS.
Product Description
The APC™ by Schneider Electric Smart-UPS™ is a high performance uninterruptible power supply (UPS). The
UPS provides protection for electronic equipment from utility power blackouts, brownouts, sags, and surges, small
utility power fluctuations and large disturbances. The UPS also provides battery backup power for connected
equipment until utility power returns to safe levels or the batteries are fully discharged.
This user manual is available on the enclosed CD and on the APC™ by Schneider Electric web site, www.apc.com.
Battery
*Contact APC™ by Schneider Electric Worldwide Customer Support to determine the age of the installed battery
modules.
CAUTION
RISK OF HYDROGEN SULPHIDE GAS AND EXCESSIVE SMOKE
• Replace the battery at least every 5 years.
• Replace the battery immediately when the UPS indicates battery replacement is necessary.
• Replace battery at the end of its service life.
• Replace batteries with the same number and type of batteries as originally installed in the equipment.
• Replace the battery immediately when the UPS indicates a battery over temperature condition, or UPS
internal over temperature, or when there is evidence of electrolyte leakage. Power off the UPS, unplug it
from the AC input, and disconnect the batteries. Do not operate the UPS until the batteries have been
replaced.
Failure to follow these instructions could result in equipment damage and minor or moderate
injury.
3Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U
Product Overview
Specifications
Environmental Specifications
For additional specifications, refer to the APC™ by Schneider Electric web site at www.apc.com.
High and Low Voltage Models
Front Panel Features
Rear Panel Features
Temperature Operating 0° to 40° C (32° to 104° F)
Storage -15° to 45° C (5° to 113° F)
charge UPS battery every six months
Maximum
Elevation
Operating 3,000 m (10,000 ft)
Storage 15,000 m (50,000 ft)
Humidity 0% to 95% relative humidity, non-condensing
Low Voltage (100-127 V) High Voltage (200-240 V)
SMX2000RMLV2U SMX2200RMHV2U
SMX2200RMLV2U SMX3000RMHV2U
SMX3000RMLV2U SMX3000RMHV2UNC
SMX3000RMLV2UNC
SMX3000RMJ2U
Battery
Battery connector
Display interface
Bezel
SmartSlot Controllable Outlet Group 3
UPS input External battery pack connector
Chassis ground screw EPO connector
Controllable Outlet Group 1 Serial port
Controllable Outlet Group 2 USB port
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Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U4
Installation
UPS
For UPS installation information, refer to the Smart-UPS X 2000-3000 VA Installation Guide that is
included with the UPS. The guide is also available on the enclosed CD and the APC™ by Schneider
Electric web site at www.apc.com.
Network Management Card
For installation information, refer to the user manual provided with the Network Management Card
(NMC). The user manual is also available on the APC™ by Schneider Electric web site at
www.apc.com.
External Battery Pack
For installation information, refer to the SMX 120RMBP2U external battery pack Installation Guide
that is included with the external battery pack (XLBP). The guide is also available on the enclosed CD
and the APC™ by Schneider Electric web site at www.apc.com.
2200 VA Low Voltage 2000 VA Low Voltage
3000 VA Low Voltage 2200/3000 VA High Voltage
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su0492a
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5Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U
Operation
Connect Equipment to the UPS
Note: The UPS will charge to 90% capacity in the first three hours of normal operation. Do not expect full
battery runtime capability during this initial charge period.
1. Connect equipment to the outlets on the rear panel of the UPS.
2. Connect the UPS to the building utility power.
Always connect the UPS to a two pole, three wire, grounded source.
3. To use the UPS as a master ON/OFF switch, turn on all the equipment that is connected to the UPS.
4. Press the ON/OFF button on the front panel of the UPS to turn on the UPS and all connected equipment.
5. See “Switched Outlet Groups” on page 11 for information on how to use the switched outlet groups.
Basic Connections
CAUTION
RISK OF ELECTRIC SHOCK
• Adhere to all local and national electrical codes.
• Wiring should be performed by qualified electrician.
• Always connect the UPS to a grounded outlet.
Failure to follow these instructions could result in minor or moderate injury.
Serial port: Connect to a computer to use power management software, use the serial cable
included with the unit.
USB port: Connect to a computer to use power management software.
Note: Serial and USB communication can not be used simultaneously.
External Battery Pack connector: Connect external battery packs to provide extended
runtime during power outages. The UPS can support up to 10 external battery packs.
Ground Screw: The UPS features a ground screw for connecting the ground leads on
transient voltage devices. Prior to connecting a ground lead, disconnect the UPS from
utility power.
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Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U6
Display Interface
Overview
Using the display interface
Use the UP/DOWN arrow buttons to scroll through the main menu options. Press ENTER to view the
submenu under each main menu option. Press ESCAPE to exit a submenu and return to a main menu.
Menu Overview
The Smart-UPS has Standard and Advanced menu screens. The Standard menu screens are the most commonly
used screens. The Advanced menu screens are for more advanced users to configure additional features on the
UPS.
Note: Actual menu screens may vary.
Online LED
UPS Output On/Off button
On Battery LED
Site Wiring Fault LED
Replace Battery LED
Display screen
UP/DOWN arrow buttons
ENTER button
ESCAPE button
Main Menu Overview Standard Advanced
Scrolling Screens On Utility
(the UPS is operating on utility power) x
Outlet Group Status x
Input and Output voltage x
Load meter x
Battery charge and runtime x
Warnings x
Load and Battery graphs x
Status Operating Mode x x
Efficiency in % (Green mode only) x x
Input and output voltage x x
Load power (W) and VA x x
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APC By Schneider
Electric
7Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U
Status Load (A) x
Load meter (kWh) x
Last transfer to battery power information x x
Battery charge and estimated run time x x
Battery voltage x
Number of external battery packs x
Internal battery temperature x
Run time calibration test results x x
Self-test results x x
Status of the switched outlet group(s): On, Off, Sleep,
Reboot, Turning On, Turning Off x
Smart Slot information (if applicable) x
Configuration Language x x
Local power quality x x
Standard or Advanced menus x x
Audible alarms x x
High and low transfer points x
Low run time alert x
Green mode (enable/disable) x
Output voltage x x
Battery self-test interval x x
Battery installation date x x
UPS firmware update (only available when output is off) x x
UPS setup wizard x x
Reset to factory defaults x x
Switched outlet group(s) delays and settings x
Smart Slot configuration (if applicable) x
Control Switched outlet group(s): Turn on, turn off, put to sleep, or
reboot x
Test & Diagnostics UPS self-test. x x
Runtime calibration test. x x
Audible alarm and display test. x x
Statistics Statistics about transfers to battery power, time on battery,
and total operating time x
Logs Transfer log x
Status log x
Fault log x
Main Menu Overview Standard Advanced
Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U8
About General information about the UPS, including: model
numbers, output voltage setting, serial number,
manufacture date, replacement battery cartridge
information, firmware versions, and suggested battery
replacement date.
xx
SmartSlot card information (if applicable), including IP
address x
PowerChute PowerChute Business Edition information
(if applicable) x
Main Menu Overview Standard Advanced
9Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U
Configuration
UPS Settings
Start up Settings
Use the display interface to configure these settings at initial start up. The UPS will prompt for a response to each
setting, if no response is given, the default setting will be used.
Note: The unit will not turn on until all of these settings are entered.
Function Factory Default Options Description
Language English
•English
• French*
•German*
• Spanish*
• Italian*
• Portuguese*
The language for the display interface.
*Language options will vary by model.
Output
Voltage
Low Voltage: 120 V
• 100
• 110
• 120
• 127
Set the output voltage setting while the UPS is in
Standby mode.
High Voltage: 230 V
• 200
• 208
• 220
• 230
• 240
Input Power
Quality Good
• Good
•Fair
• Poor
Select the quality of input utility power.
• If Good is selected, the unit will go on battery
power more often to provide the cleanest power
supply to the connected equipment.
• If Poor is selected, the UPS will tolerate more
fluctuations in power and will go on battery power
less often.
If unsure of the local power quality, select Good.
Menu Type Standard Standard or
Advanced
The advanced menus include all parameters. The
Standard menus display a limited set of menus and
options.
Date UPS manufacture
date + 90 days mm-yyyy Enter the current date.
Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U10
General Settings
Configure these settings at any time, using the display interface, PowerChute™ software, or a network management
card.
Function Factory Default Options Description
High Transfer
Point
Low Voltage
To avoid unnecessary battery usage, set the
transfer point higher if the utility voltage is
chronically high and the connected
equipment is known to work under this
condition. The POWER QUALITY setting will
automatically change this setting.
Note: Use the Advanced Menus to configure
this setting.
100 V: 108 Vac 108-114 Vac
110 V: 116 Vac 116-125 Vac
120 V: 127 Vac 127-136 Vac
127 V: 134 Vac 134-143 Vac
High Voltage
200 V: 216 Vac 216-228 Vac
208 V: 220 Vac 220-235 Vac
220 V: 242 Vac 242-254 Vac
230 V: 253 Vac 253-265 Vac
240 V: 264 Vac 264-276 Vac
Low Transfer
Point
Low Voltage
Set the transfer point lower if the utility
voltage is chronically low and the connected
equipment can tolerate this condition.The
POWER QUALITY setting will automatically
change this setting.
Note: Use the Advanced Menus to configure
this setting.
100 V: 92 Vac 86-92 Vac
110 V: 98 Vac 89-98 Vac
120 V: 106 Vac 97-106 Vac
127 V: 112 Vac 103-112 Vac
High Voltage
200 V: 184 Vac 172-184 Vac
208 V: 184 Vac 169-184 Vac
220 V: 198 Vac 186-198 Vac
230 V: 207 Vac 195-207 Vac
240 V: 216 Vac 204-216 Vac
Green Mode If the UPS input voltage is between the high transfer point and the lower transfer point, the
unit will operate in green mode. Configure this setting using the Advanced menus.
Transfer
Sensitivity Normal
•Normal
• Reduced
•Low
Select the level of sensitivity to power
events that the UPS will tolerate.
• Normal: The UPS will go on battery power
more often to provide the cleanest power
supply to the connected equipment.
• Reduced: The UPS will tolerate some
fluctuations in power.
• Low: The UPS will tolerate more
fluctuations in power and will go on
battery power less often.
If the connected load is sensitive to power
disturbances, set the sensitivity to Normal
using the advanced Configuration menu.
Low Runtime
Alert 150 sec Set the value in
seconds
The UPS will emit an audible alarm when
the remaining runtime has reached this level.
Date of Last
Battery
Replacement
Date set at factory Reset this date when the battery module is replaced.
11Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U
Switched Outlet Groups
Overview
The Switched Outlet Groups can be configured to independently turn off, turn on, shut down, put into sleep mode,
and reboot connected equipment.
The Switched Outlet Groups can be commanded to do the following:
• Turn off: Disconnect from power immediately and restart only with a manual command
• Turn on: Connect to power immediately
• Shutdown: Disconnect power in sequence, and automatically reapply power in sequence when utility power
becomes available
• Reboot: Shut down and restart
• Sleep: Reboot after a long delay
In addition, the Switched Outlet Groups can be configured to do the following:
• Turn on or off in a specified sequence
• Automatically turn off or shut down when various conditions occur
Note: Whether the Switched Outlet Groups are configured or not, all of the outlets provide battery backup power.
Using the Switched Outlet Groups
1. Connect critical equipment to a Switched Outlet Group.
2. Connect peripheral equipment to the other Switched Outlet Groups.
– During a power outage, to conserve battery runtime, nonessential equipment can be configured to shut
down after a short delay
– If equipment has dependent peripherals that must restart or shut down in a specific order, such as an
ethernet switch that must restart before a connected server, connect the devices to separate groups
– Equipment that needs to reboot independently from other equipment should be added to a separate
group
3. Use the Configuration menus to configure how the Switched Outlet Groups will react in the event of a
power outage.
Audible Alarm On On/Off
The UPS will never beep if all audible
alarms are set to Off or when the display
buttons are pressed.
Auto Self-Test
Interval Setting
On start-up and every 14
days since the last test
• Last test + 14 days
• Last test + 7 days
• Turn on + 14 days
• Turn on + 7 days
• On startup only
•Never
The interval at which the UPS will execute a
self-test. The batteries much be charged to at
least 70% capacity to perform the test.
Reset to Factory
Default No Yes/No Restore the UPS factory default settings.
Function Factory Default Options Description
Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U12
Customize the Switched Outlet Groups
Use the Control menus to customize the Switched Outlet Groups.
Network Management Card Settings
These settings are available only on units that have a Network Management Card (NMC).
• NMC IP Address Mode
• NMC Default Gateway
Function Factory Default Options Description
Name String Outlet
Group Outlet Group 1, 2, 3 Edit these names using an external interface, such as the Network
Management Card web interface.
UPS Name String APC UPS
Tur n O n Delay 0 sec Set the value in
seconds
The amount of time the Switched Outlet Groups will
wait between receiving the command to turn on and
the actual startup.
Tur n O ff Delay 90 sec Set the value in
seconds
The amount of time that the Switched Outlet Groups
will wait between receiving the command to turn off
and the actual shut down.
Reboot Duration 8 sec Set the value in
seconds
The amount of time that the Switched Outlet Groups
must remain off before it will restart.
Minimum Return
Time 0 sec Set the value in
seconds
The amount of battery runtime that must be available
before the Switched Outlet Groups will turn on again
after a shutdown.
Load Shed On
Battery Disabled
• Shutdown with
Delay
• Shutdown
immediately
• Turn off
immediately
• Turn off with delay
• Disabled
When the unit switches to battery power, the UPS can
disconnect power to the Switched Outlet Groups to
save runtime.
Configure this delay time, use the LOAD SHED TIME
WHEN ON BATTERY setting.
Load Shed Time
when On Battery Disabled Set the value in
seconds
The amount of time the outlets will function on
battery power before they will turn off.
Load Shed On
Runtime Disabled
• Shutdown with
delay
• Shutdown
immediately
• Turn off
immediately
• Turn off with delay
• Disabled
Configure this time using the LOAD SHED RUNTIME
REMAINING setting.
Load Shed On
Runtime
Remaining
Disabled Set the value in
seconds
When the remaining runtime reaches this level, the
Switched Outlet Groups will turn off.
Load Shed on
Overload Disabled
• Disabled
• Enabled
In the event of an overload (greater than 105%
output), the Switched Outlet Groups will immediately
turn off to conserve power for critical loads. The
Switched Outlet Groups will only turn on again with a
manual command.
13Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U
Emergency Power Off
EPO Overview
The Emergency Power Off (EPO) option is a safety feature that will immediately disconnect all connected
equipment from utility power. The UPS will immediately shut down and will not switch to battery power.
Connect each UPS to the EPO switch.
The UPS must be manually restarted to reapply power to connected equipment. Press ON/OFF on the front panel of
the UPS.
Adhere to all national and local electrical codes. Wiring must be performed by a qualified electrician.
Normally open contacts
1. If the EPO switch or relay contacts are normally open, insert the wires from the
switch or contacts at pins 1 and 2 of the EPO terminal block. Use 16-28 AWG
wire.
2. Secure the wires by tightening the screws.
If the contacts are closed, the UPS will turn OFF and power will be removed from the load.
Normally closed contacts
1. If the EPO switch or relay contacts are normally closed, insert the wires from
the switch or contacts at pins 2 and 3 of the EPO terminal block. Use 16-28
AWG wire.
2. Insert a wire jumper between pins 1 and 2. Secure the wires by tightening the
three screws at positions 1, 2, and 3.
If the contacts are opened, the UPS will turn OFF and power will be removed from the load.
Note: Pin 1 is the power source for the EPO circuit, it provides a few milliampere of 24 V power.
If the normally closed (NC) EPO configuration is used, the EPO switch or relay should be rated for dry circuit
applications, the rating should be for low voltage and low current applications. This normally implies the contacts
are gold-plated.
The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO interface only to other SELV
circuits. The EPO interface monitors circuits that have no determined voltage potential. SELV circuits are
controlled by a switch or relay properly isolated from utility power. To avoid damage to the UPS, do not connect
the EPO interface to any circuit other than a SELV circuit.
Use one of the following cable types to connect the UPS to the EPO switch.
• CL2: Class 2 cable for general use.
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• Installation in Canada: Use only CSA certified, type ELC, (extra-low voltage control cable).
• Installation in countries other than Canada and the USA: Use standard low-voltage cable in accordance with
national and local regulations.
Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U14
Troubleshooting
Problem and Possible Cause Solution
The UPS will not turn on or there is no output
The unit has not been turned on. Press the ON button to turn on the UPS.
The UPS is not connected to utility
power.
Ensure that the power cable is securely connected to the unit and to the utility
power supply.
The UPS has detected an internal fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced
immediately.
The UPS is operating on battery, while connected to utility power
There is very high, very low, or distorted
input line voltage or frequency.
Move the UPS to a different outlet on a different circuit. Test the input voltage
with the utility voltage display. If acceptable to the connected equipment,
reduce the UPS sensitivity.
Test the utility input power to ensure the unit is receiving input power.
UPS is emits intermittent beeps
The UPS is in normal operation. The UPS is protecting the connected equipment. See the display interface to
view the status of the UPS.
UPS does not provide expected backup time
The UPS battery is weak due to a recent
outage or is near the end of its service
life.
Charge the battery. Batteries require recharging after extended outages and
wear out faster when put into service often or when operated at elevated
temperatures. If the battery is near the end of its service life, consider
replacing the battery even if the replace battery indicator is not yet
illuminated.
The UPS is overloaded. Check the UPS load display. Unplug unnecessary equipment, such as printers.
The LED is illuminated
The UPS displays a message and emits a constant beeping sound
The UPS has detected an internal fault. Do not attempt to use the UPS. Turn the UPS off and have it serviced
immediately.
The Replace Battery LED is illuminated
The battery has a weak charge. Allow the battery to recharge for at least four hours. Then, perform a self-test.
If the problem persists after recharging, replace the battery.
The replacement battery is not properly
connected. Ensure that the battery connector is securely connected.
The display interface has a Site Wiring Fault message
Wiring faults detected include missing
ground, hot-neutral polarity reversal,
and overloaded neutral circuit.
If the UPS indicates a site wiring fault, have a qualified electrician inspect the
building wiring. (Applicable for Low Voltage (120 V) units only.)
15Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC™ by Schneider Electric Customer Support through the APC™ by
Schneider Electric web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial
numbers are located on the rear panel of the unit and are available through the LCD display
on select models.
b. Call APC™ by Schneider Electric Customer Support and a technician will attempt to solve
the problem over the phone. If this is not possible, the technician will issue a Returned
Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC™ by Schneider
Electric web site for country specific instructions.
3. Pack the unit in the original packaging whenever possible to avoid damage in transit. Never use foam
beads for packaging. Damage sustained in transit is not covered under warranty.
a. Always DISCONNECT THE UPS BATTERIES before shipping. The United States
Department of Transportation (DOT), and the International Air Transport
Association (IATA) regulations require that UPS batteries be disconnected before
shipping. The internal batteries may remain in the UPS.
b. External Battery Pack products are deenergized when disconnected from the associated
UPS product. It is not necessary to disconnect the internal batteries for shipping. Not all
units utilize an external battery pack.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.
Transport
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.
Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U16
Limited Factory Warranty
Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and
workmanship for a period of two (2) years from the date of purchase. The SEIT obligation under this warranty is
limited to repairing or replacing, at its own sole option, any such defective products. Repair or replacement of a
defective product or parts thereof does not extend the original warranty period.
This warranty applies only to the original purchaser who must have properly registered the product within 10 days
of purchase. Products may be registered online at warranty.apc.com.
SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the
product does not exist or was caused by end user or any third person misuse, negligence, improper installation,
testing, operation or use of the product contrary to SEIT recommendations or specifications. Further, SEIT shall not
be liable for defects resulting from: 1) unauthorized attempts to repair or modify the product, 2) incorrect or
inadequate electrical voltage or connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5)
exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty for any product
where the serial number has been altered, defaced, or removed.
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY
OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR
FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.
SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND
FITNESS FOR A PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND
NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR
OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE
SEIT SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH
WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT
EXTENDED TO ANY THIRD PARTIES.
IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE
LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES,
ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH
DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR
STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY
OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST
PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE
OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY
THIRD PARTIES, OR OTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT LIABILITY FOR
DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT
MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY
APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from
customer support. Customers with warranty claims issues may access the SEIT worldwide customer support
network through the APC™ by Schneider Electric web site: www.apc.com. Select your country from the country
selection drop down menu. Open the Support tab at the top of the web page to obtain information for customer
support in your region. Products must be returned with transportation charges prepaid and must be accompanied by
a brief description of the problem encountered and proof of date and place of purchase.
12/2018EN 990-3651F
APC by Schneider Electric
Worldwide Customer Support
Customer support for this or any other APC by Schneider Electric product is available at no charge in any of
the following ways:
• Visit the APC by Schneider Electric web site, www.apc.com to access documents in the APC
Knowledge Base and to submit customer support requests.
–www.apc.com (Corporate Headquarters)
Connect to localized APC by Schneider Electric web site for specific countries, each of which
provides customer support information.
–www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
– Local, country specific centers: go to www.apc.com/support/contact for contact information.
– For information on how to obtain local customer support, contact the APC by Schneider Electric
representative or other distributor from whom you purchased your APC by Schneider Electric
product.
© 2018 APC by Schneider Electric. APC, the APC logo, Smart-UPS and PowerChute are owned by Schneider
Electric Industries S.A.S. or their affiliated companies. All other trademarks are property of their respective
owners.