Table of Contents
- General Information
- Important Safety Messages
- Safety and General Information
- Product Description
- Product Overview
- Specifications
- Front Panel Features
- Rear Panel Features
- Operation
- Connect Equipment
- Turn the UPS On/Off
- UPS Display Interface
- Configuration
- UPS Settings
- Controllable Outlet Groups
- Emergency Power Off
- Network Management Interface (For NC models only)
- Introduction
- IP Address Configuration
- Related Documents
- Smart Battery Management
- Troubleshooting
- Transport
- Service
- Limited Factory Warranty
APC SRT1500XLA User Manual
Displayed below is the user manual for SRT1500XLA by APC which is a product in the Uninterruptible Power Supplies (UPSs) category. This manual has pages.
Related Manuals
Operation Manual
Smart-UPS™ On-Line SRT
Uninterruptible Power Supply
SRT1000XLA
SRT1000RMXLA
SRT1500XLA
SRT1500RMXLA
SRT1000RMXLA-NC
SRT1500RMXLA-NC
120 Vac
Tower/Rack-Mount 2U
1Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U
General Information
Important Safety Messages
Read the instructions carefully to become familiar with the equipment before attempting to install, operate, service
or maintain the UPS. The following special messages may appear throughout this manual or on the equipment to
warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.
The addition of this symbol to a Danger or Warning product safety label indicates that an electrical
hazard exists which will result in personal injury if the instructions are not followed.
The addition of this symbol to a Warning or Caution product safety label indicates that a hazard exists
that can result in injury and product damage if the instructions are not followed.
DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in death or serious
injury.
WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious
injury.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate
injury.
NOTICE
NOTICE is used to address practices not related to physical injury.
Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U2
Safety and General Information
• Adhere to all national and local electrical codes.
• All wiring must be performed by a qualified electrician.
• Changes and modifications to this unit not expressly approved by APC could void the warranty.
• This UPS is intended for indoor use only.
• Do not operate this UPS in direct sunlight, in contact with fluids, or where there is excessive dust or
humidity.
• Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
• For a UPS with a factory installed power cord, connect the UPS power cable directly to a wall outlet. Do not
use surge protectors or extension cords.
• The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.
• The batteries are heavy. Remove the batteries before installing the UPS and external battery packs (XLBPs),
in a rack.
• Always install XLBPs at the bottom in rack-mount configurations. The UPS must be installed above the
XLBPs.
• Always install peripheral equipment above the UPS in rack-mount configurations.
• Additional safety information can be found in the Safety Guide supplied with this unit.
Deenergizing safety
The UPS contains internal batteries and may present a shock hazard even when disconnected from the branch
circuit (mains). Before installing or servicing the equipment check that the:
• input circuit breaker is in the OFF position.
• internal UPS batteries are removed.
• XLBP battery modules are disconnected.
Electrical safety
• For models with a hardwired input, the connection to the branch circuit (mains) must be performed by a
qualified electrician.
• Have a proper grounding for input socket for the models with pluggable power cords.
Battery safety
• When replacing batteries, replace with the same number and type of batteries as originally installed in the
equipment.
• Batteries typically last for two to five years. Environmental factors impact battery life. Elevated ambient
temperatures, poor quality utility power, and frequent short duration discharges will shorten battery life.
Batteries should be replaced before end of life.
• Replace batteries immediately when the unit indicates battery replacement is necessary.
3Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U
• Schneider Electric uses Maintenance-Free sealed Lead Acid batteries. Under normal use and handling, there
is no contact with the internal components of the battery. Over charging, over heating or other misuse of
batteries can result in a discharge of battery electrolyte. Released electrolyte is toxic and may be harmful to
the skin and eyes.
• CAUTION: Before installing or replacing the batteries, remove jewelry such as wristwatches and rings.
High short circuit current through conductive materials could cause severe burns.
• CAUTION: Do not dispose of batteries in a fire. The batteries may explode.
• CAUTION: Do not open or mutilate batteries. Released material is harmful to the skin and eyes and may be
toxic.
General information
• The UPS will recognize as many as 10 external battery packs connected to the UPS.
Note: For each XLBP added, increased recharge time will be required.
• The model and serial numbers are located on a small, rear panel label. For some models, an additional label
is located on the chassis under the front bezel.
• Always recycle used batteries.
• Recycle the package materials or save them for reuse.
FCC Class A radio frequency warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC Rules. These limits are intended to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U4
Product Description
The APC by Schneider Electric Smart-UPS™ On-Line SRT is a high performance uninterruptible power supply
(UPS). The UPS helps to provide protection for electronic equipment from utility power blackouts, brownouts,
sags, surges, small utility power fluctuations and large disturbances. The UPS also provides battery backup power
for connected equipment until utility power returns to acceptable levels or the batteries are completely discharged.
This user manual is available on the enclosed Documentation CD and on the APC by Schneider Electric web site,
www.apc.com.
Product Overview
Specifications
For additional specifications refer to the APC by Schneider Electric web site, www.apc.com.
Environmental
Physical
Temperature Operating 0º to 40º C (32º to 104º F)
Storage -15º to 45º C (5º to 113º F)
Elevation Operating 0 - 3,000 m (0 - 10,000 ft)
Storage 0 - 15,000 m (50,000 ft)
Humidity 0% to 95% relative humidity, non-condensing
Protection Class IP 20 rating
Note: Charge the battery modules every six months during storage.
Environmental factors impact battery life. Elevated ambient temperatures, high humidity, poor quality mains power, and
frequent short duration discharges will shorten battery life.
SRT1000XLA/SRT1000RMXLA/SRT1000RMXLA-NC
SRT1500XLA/SRT1500RMXLA/SRT1500RMXLA-NC model
The UPS is heavy. Follow all lifting guidelines.
Lifting guidelines 18 - 32 kg (40 - 70 lb) 32 - 55 kg (70 - 120 lb)
Unit weight batteries included, without packaging 22 kg (48.5 lb)
Unit weight batteries included, with packaging Rack-Mount models: 29.6 kg (65.26 lb)
Tower models: 26.9 kg (59.3 lb)
Unit dimensions without packaging
Height x Width x Depth
85 (2U) mm x 432 mm x 505 mm
3.35 (2U) in x 17 in x 20 in
Unit dimensions with packaging
Height x Width x Depth
245 mm x 595 mm x 750 mm
9.7 in x 23.4 in x 29.5 in
The model and serial numbers are on a small label located on the rear panel.
5Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U
Battery
Electrical
NOTICE
RISK OF EQUIPMENT DAMAGE
• Replace the battery at least every 5 years.
• Replace the battery immediately when the UPS indicates battery replacement is necessary.
Failure to follow these instructions can result in equipment damage
SRT1000/SRT1500 models
Battery type Sealed, maintenance-free, Valve
Regulated Lead-Acid battery
Replacement battery module
This UPS has swappable battery modules.
Refer to the appropriate replacement battery user manual for installation instructions.
Contact your dealer or go the APC by Schneider Electric web site, www.apc.com for
information on replacement batteries.
APCRBC155
Number of battery modules 1 battery module
Voltage for each battery module 48 VDC
Total battery voltage for the UPS 48 VDC
Ah rating 9 Ah per battery module
XLBP cable length 500 mm (19.7 in)
CAUTION
RISK OF FIRE, RISK OF SHOCK
Connect the UPS models only to a circuit provided with recommended maximum branch circuit overcurrent protection in
accordance with the National Electrical Code, ANSI/NFPA 70 and the Canadian Electrical Code, Part I, C22.1.
Failure to follow these instructions can result in fire, and minor or moderate injury.
Models Rating Branch Circuit Overcurrent
Rating / Building Circuit
Breaker (CB) Current Rating
Online Green Mode
SRT1000XLA 1000 VA / 900 W 1000 VA 15 A
SRT1000RMXLA/SRT1000RMXLA NC
SRT1500XLA 1500 VA / 1350 W 1500 VA 15 A
SRT1500RMXLA/SRT1500RMXLA NC
Output
Output Frequency 50 Hz / 60 Hz (Selectable)
Nominal Output Voltage 120 V
Input
Input Frequency 40 Hz - 70 Hz
Nominal Input Voltage 120 V
Nominal Input Current 12 A
Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U6
Front Panel Features
Rear Panel Features
Note: Refer to the table “Key to identify rear panel features” on page 7, that provides a key to the callout numbers
for the rear panel graphics depicted in this manual.
Display interface panel
UPS battery connectors
Battery module
Bezel
SRT1000XLA/SRT1000RMXLA
SRT1500XLA/SRT1500RMXLA
SRT1000RMXLA-NC/SRT1500RMXLA-NC
suo0860a
suo1191b
GROUP 1
15 AMP Max
OUTPUT: 120 VAC
50/60 Hz
GROUP 2
15 AMP Max
suo1192b
GROUP 1
15 AMP Max
OUTPUT: 120 VAC
50/60 Hz
GROUP 2
15 AMP Max
7Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U
Key to identify rear panel features
SmartSlot The SmartSlot can be used to connect optional management accessories.
AC input power cable
or hardwire input box
All models have factory installed input power cables.
Hardwired input box is an optional accessory.
External battery
power and
communication
connector
Use the external battery cable on the XLBP to connect the UPS and XLBP.
XLBPs provide extended runtime during power outages. The UPS will automatically
recognize up to 10 external battery packs.
Controllable
outlet group 1
Connect electronic devices to these outlets.
Chassis ground screw The UPS and XLBPs have ground screws for connecting the ground leads. Prior to
connecting a ground lead, disconnect the UPS from mains power.
Controllable
outlet group 2
Connect electronic devices to these outlets.
EPO terminal The Emergency Power Off (EPO) terminal allows the user to connect the UPS to a
central EPO system.
Serial Com The Serial Com port is used to communicate with the UPS.
Use only interface kits supplied or approved by APC by Schneider Electric. Any
other serial interface cable will be incompatible with the UPS connector.
USB port The USB port is used to connect either a server for native operating system
communications, or for software to communicate with the UPS.
Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U8
Operation
Connect Equipment
Note: The UPS batteries will charge to 90% capacity in the first three hours of normal operation. Do not expect
full battery runtime capability during this initial charge period.
1. Connect the internal battery module. See Installation manual for details.
2. Connect equipment to the outlets on the rear panel of the UPS.
Refer to “Controllable Outlet Groups” on page 17.
3. Connect Smart Connect port to the nearest network.
4. Connect the UPS to the building utility power.
5. Log onto www.smartconnect.apc.com to launch registration process. The website includes instructions to
setup the online account, activating the warranty and begin managing the UPS remotely.
Turn the UPS On/Off
The first time the UPS is turned on the Setup Wizard screen will run. Follow the prompts to configure UPS
settings. Refer to “Configuration” on page 12.
To turn on the UPS and all connected equipment, press the POWER ON/OFF button on the display panel. Follow the
prompts to either turn the UPS on immediately or after a delay, then press OK.
NOTE: When there is no input power and the UPS is off, the cold start feature can be used to turn on the UPS and
connected equipment using battery power.
To perform a cold start press the POWER ON/OFF button.
The display panel will illuminate and the POWER ON/OFF button will illuminate red.
To turn on the output power press the POWER ON/OFF button again. Select the prompt Turn ON with NO AC and
press OK.
To turn output power off, press the POWER ON/OFF button. Follow the prompts to either turn the UPS off
immediately or after a delay, then press OK.
NOTE: Once the UPS output power has been turned off and the AC input has been removed, the UPS will
continue to use the battery for internal power for 10 minutes. To remove power completely press the POWER ON/
OFF button. Follow the prompt to select Internal Power Off, then press OK.
CAUTION
RISK OF ELECTRIC SHOCK
• Disconnect the mains input circuit breaker before installing or servicing the UPS or connected equipment.
• Disconnect internal and external batteries before installing or servicing the UPS or connected equipment.
• The UPS contains internal and external batteries that may present a shock hazard even when disconnected from the
mains.
• UPS AC hardwired and pluggable outlets may be energized by remote or automatic control at any time.
• Disconnect equipment from the UPS before servicing any equipment.
• Do not use the UPS as a safety disconnect.
Failure to follow these instructions can result in minor or moderate injury.
9Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U
UPS Display Interface
UPS Display Interface operation
Use the UP/DOWN buttons to scroll through the options. Press the OK button to accept the selected option. Press the
ESC button to return to the previous menu.
.
POWER ON/OFF button
Button illumination indications:
-No illumination, the UPS and the output
power are off
-White illumination, the UPS and the
output power are on
-Red illumination, the UPS is on and the
output power is off
Load icon
Disable/mute audible alarm icon
UPS status information
Operation mode icons
ESCAPE button
OK button
UP/DOWN buttons
Controllable outlet group status icons
Battery status icons
The icons on the LCD display interface screen may vary depending on the installed firmware versions and specific UPS
models.
Load icon: The approximate load capacity percentage is indicated by the number of load bar
sections illuminated. Each bar represents 16% of the load capacity.
Mute icon: Indicates the audible alarm is disabled/mute.
UPS Status Information
The status information field provides key information on the status of the UPS.
The Standard menu will allow the user to select one of the five screens listed below. Use the UP/DOWN buttons to scroll
through the screens.
The Advanced menu will scroll through the five screens automatically.
• Input Voltage
• Output Voltage
• Output Frequency
• Load
• Runtime
In the case of a UPS event, status updates will be displayed defining the event or condition that has occurred.
The display screen illuminates amber to indicate a Message and red to indicate an Alert depending on the severity of the
event or condition.
su0870f
Output
120.0
v
LOAD
On-Line
12
LOAD
Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U10
Operation Mode Icons
On-Line mode: The UPS is supplying conditioned mains power to connected equipment.
Bypass mode: The UPS is in Bypass mode and the connected equipment will receive mains
power as long as the input voltage and frequency are within the configured limits.
Green mode: When in Green mode mains power is sent directly to the load.
In the event of a mains power outage, there will be an interruption in power to the load of up to
10 ms while the UPS switches to On-Line or Battery mode.
When enabling Green mode consideration should be given to devices that may be sensitive to
power fluctuations.
UPS Status Icon
Battery mode: The UPS is supplying battery power to connected equipment.
The UPS has detected an internal fault with the battery. Follow the instructions on the screen.
The UPS has detected a critical fault with the battery. The battery is at the end of its life and has
to be replaced.
Indicates a UPS alert that requires attention.
Controllable Outlet Group Icons
Controllable Outlet Group Power Available: The number next to the icon identifies the
specific outlet groups that have available power.
Flashing icon indicates the outlet group is turning from OFF to ON with delay.
Controllable Outlet Group Power Not Available: The number next to the icon identifies
specific outlet groups that do not have available power.
Flashing icon indicates the outlet group is turning from ON to OFF with delay.
Battery Status Icons
Battery Charge Status: Indicates the battery charge status.
Battery Charge In Progress: Indicates the battery is charging.
X
11Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U
LCD display interface angle adjustment
The angle of the LCD display interface can be adjusted for ease in viewing the displayed messages.
1. Remove the front bezel.
2. Locate the button on the bottom of the display interface panel.
3. Press the button and slide the bottom of the LCD display interface screen out. An audible click will be
heard when the screen reaches the maximum angle.
Menu overview
The UPS Display Interface has Standard and Advanced menu screens. The preference for Standard or Advanced
menu selections is made during initial installation and can be changed at any time through the Configuration
menu.
The Standard menus include the most commonly used options.
The Advanced menus provide additional options.
Note: Actual menu screens may differ by model and firmware version.
su0926a
UPS Menu Overview
Main Menu
Status
Control
Configuration
Test And Diagnostics
Log
About
Accessory***
Smart Slot – Probe 1 Temperature
Smart Slot - Probe 1 Humidity
Smart Slot – Probe 2 Temperature
Smart Slot - Probe 2 Humidity
Config Menu
UPS
Battery
Outlets
Communication
Display
Status Menu***
UPS
Battery
Accessory
Control Menu**
UPS
Bypass Control
Outlet Group 1*
Outlet Group 2*
Clear Alarms
Test and Diagnostics Menu
UPS Self Test
Runtime Test
Alarm Test - Short
Alarm Test - Continuous
Log
Event Log
Battery
RBC Health
RBC Summary – Installed MMYY, Replace MMYY
Internal RBC’s, Battery Packs, External RBC’s
Charge %, Runtime
Temperature, Voltage
Internal Pack – Temperature
Internal Pack – Health
External Pack – Temperature
External Pack - Health
UPS**
Efficiency
Output Power - Watts, VA,Load %
Output - Voltage, Frequency, Current
Energy Usage
Battery - Charge %, Runtime
Input Voltage, Frequency
Self Test
Runtime Test
Alert status - Site Wiring Fault
FW Install Pending**
-
UPS
Outlet Group 1**
Turn On Immediately
Turn On With Delay
Turn Off Immediately
Turn Off With Delay
Reboot Immediately
Reboot With Delay
Shutdown Immediately
Shutdown With Delay
Outlet Group 2**
Turn On Immediately
Turn On With Delay
Turn Off Immediately
Turn Off With Delay
Reboot Immediately
Reboot With Delay
Shutdown Immediately
Shutdown With Delay
Bypass Control**
Go into Bypass
Go out of Bypass
Clear Alarms**
No Alarms Exist
UPS**
Turn On Immediately
Turn On With Delay
Turn Off Immediately
Turn Off With Delay
Reboot Immediately
Reboot With Delay
Shutdown Immediately
Shutdown With Delay
Outlets
Outlet Group 1
Outlet Group 2
Display
Language
Audible Alarm – Disable, Enable
LCD Backlight – Always On, Auto Dim, Auto Off
LCD Settings- Color, Brightness, Contrast
Menu type - Standard / Advanced
Time***
UPS**
Green Mode - Enable / Disable
Output Setting - Lower Volt, Upper Volt
Output Setting – Acceptable Frequency
Bypass Settings - Lower Volt, Upper Volt
Bypass Settings – Frequency
Battery Settings – Low Runtime Alert
Self Test Schedule
Alert Setting - Site Wiring Fault
Default Setting
Energy Meter*
Install Choice**
Output Setting – Frequency Slew Rate
Battery
Install Date
Replace Notification
Replace Battery Alarm
Communication
SmartSlot- IP Address Mode, IPv4 Address
Modbus*- Enable / Disable, Address
UPS***
UPS Hardware - Part No.
UPS Hardware - Serial No.
UPS Hardware - Manufacture Date
Firmware – Running UPS FW
Firmware – DSP
Firmware – Comm
Firmware Availabl **
UPS Time
– e UPS FW
Firmware – Pending Install**
Accessory***
Smart Slot - Serial No.
Smart Slot - Part No.
Smart Slot - Firmware
Smart Slot - MAC Address
Smart Slot – IPv4 Address
About Menu
UPS
Battery
***
Accessory
Battery
Part Number
RBC Summary - Installed MMYY, Replace MMYY
Battery – Firmware
Battery – Part No.
Menus are subject to change depending on the installed firmware version
Options displayed will vary
Options displayed will vary based on connected accessories.
* Available on the Advanced Menu Screens
** based on UPS state.
***
su0924g
Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U12
Configuration
UPS Settings
There are three ways to select UPS configuration options.
1. The first time the UPS is turned on the Setup Wizard screen will open. On each menu screen select the
desired settings. Press OK after each UPS setting is selected.
Note: The UPS will not turn on until all of the settings have been configured.
2. Main Menu/Configuration/UPS/Default Setting. This screen allows the user to reset the UPS to factory
default settings. Press OK after the UPS setting is selected.
Refer to “Configuration” on page 12 and “UPS Menu Overview” .
3. Configure settings using an external interface, such as the Network Management Web interface.
Startup configuration
Function Description
Select the language required for the display interface.
Language options will vary by model and firmware version.
Options:
• English
•Francais
• Italiano
•Deutsch
• Espanol
• Portugues
• Japanese
• Russian
The Standard menu options are the most commonly used options.
The Advanced menu options will be used by IT professionals who need
detailed configuration and reporting information.
The time menu option allows the user to set the date and time.
Language
Francais
Italiano
Setup Wizard
Menu Type
Advanced
Setup Wizard
Time
-Apr-2016
7:00:00 PM
Setup Wizard
5
13Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U
General settings
Configure these settings at any time, using the display interface, or the Network Management Web Interface.
Parameters Default Value Options Description
Config Menu
UPS
Green Mode Disabled Disable
Enable
Disable or enable Green mode operation
Output
Lower
Acceptable
Voltage
106 V 97 V - 106 V If the UPS input voltage is between the
lower acceptable voltage and the higher
acceptable voltage, the UPS will operate
in Green mode when enabled.
If the output voltage goes outside the
acceptable range the UPS will switch
from Green mode to
On-Line mode or to Battery mode.
Output
Upper
Acceptable
Voltage
127 V 127 V - 136 V
Output
Frequency
Auto (50/60 ± 3Hz) Auto (50/60 ± 3 Hz)
50 ± 0.1 Hz
50 ± 3.0 Hz
60 ± 0.1 Hz
60 ± 3.0 Hz
Set the output frequency for the UPS.
Output
Frequency
Slew Rate
1 Hz/Sec 0.5 Hz/Sec
1 Hz/Sec
2 Hz/Sec
4 Hz/Sec
Select the rate of change for output
frequency in Hertz per second.
Bypass
Lower
acceptable
Voltage
90 V 86 V - 100 V
If the UPS input voltage is between the
lower acceptable voltage and the higher
acceptable voltage, the UPS can enter
Bypass mode when enabled.
Bypass
Upper
Acceptable
Voltage
133 V 127 V - 148 V
Bypass
Setting
Acceptable
Frequency
Wider Frequency
47 - 63 Hz
• Wider Frequency
47 - 63 Hz
• Use Output
Frequency Setting
The setting Wider Frequency, enables
Bypass mode operation for an input
frequency range of
47-63 Hz.
Low
Runtime
Alert
150 seconds 0 to 1800 seconds The UPS will emit an audible alarm
when the remaining runtime has reached
this threshold.
Self Test
Schedule
Startup + every 14
days since last test
Never
Startup
Startup + 7 days
Startup + 14 days
This is the interval at which the UPS will
execute a Self Test.
Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U14
Config Menu
UPS
Site Wiring
Fault
User Can
Acknowledge
Disable
Enable
User Can
Acknowledge
Allows the user to configure the
behavior of the UPS in response to
the site wiring fault alert which is
generated due to wrong input AC
mains connection with input phase
and neutral reversed.
Disable: The UPS never indicates
site wiring fault to the user.
Enable: UPS alerts the user about
site wiring fault, when detected. The
alert cannot be reset until the site
wiring fault is corrected.
User Can Acknowledge: UPS alerts
the user about site wiring fault, when
detected. The alert is active till the
user acknowledges it by pressing
OK.
Default
Setting
No Yes/No Allows the user to restore the UPS
factory default settings.
Reset Energy
Meter
No Yes/No The Energy Meter stores information
on UPS output energy usage.
The Reset feature allows the user to
reset the Energy Meter to 0 kWh.
Install
Choice
Default value Don’t install
Now
Next off
Select the option to install firmware
update in the UPS.
This menu is only available when
firmware is available for installation.
Don’t install: Use to this option to
skip the firmware installation.
Now: Install now (output on or
output off).
Next off: Use this option to install
the firmware the next time the output
is turned off, OR when a shutdown
happens with automatic turn on
when AC mains returns.
Note: When installing with output
on, the UPS is providing power but
will not protect against power surge.
Parameters Default Value Options Description
15Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U
Config Menu
Battery
Install Date Battery Installation
Date
Month-Year Enter the installation date of the RBCs.
Replacement
Notification
Time
183 days • 0-360 days
•-1
To set the Near End of Life alarm,
select the number of days before the
estimated battery end of life.
When this date is reached the UPS
will emit an audible alarm and a
message will appear on the display
interface screen.
Example: Using the default value,
the Near End of Life alarm will
occur 183 days before the estimated
end of life date.
To disable the notifications select -1.
Replacement
Battery
Alarm
Reminder
14 days • 0-180 days
•-1
The Near End of Life audible alarm
can be muted.
Enter the number of days between
the time a Near End of Life alarm is
acknowledged and the next Near
End of Life alarm occurs.
To disable the notifications select -1.
Config Menu
Display
Language English English
Francais
Italiano
Deutsch
Espanol
Portugues
Japanese
Russian
Select the language required for the
display interface.
Language options will vary by model and
firmware version.
Audible
Alarm
Enable •Disable
•Enable
When audible alarms are disabled, the
UPS will never emit an audible alarm.
LCD
Back Light
Auto Dim Always On
Auto Dim
Auto Off
To conserve energy, the LCD back light
illumination dims or turns off when no
events are active.
Full display interface illumination
returns when the UPS changes status as a
result of an event or when any button on
the display interface is pressed.
LCD Setting Optimal Values Color
Brightness
Contrast
Adjust the brightness and contrast
individually for each LCD back light
color.
Menu Type User Choice Standard
Advanced
The Standard menus include the most
commonly used options.
The Advanced menu options include all
parameters.
Time UTC time DD-MMM-YYYY
HH:MM:SS am/pm
For non-NC models only: Scroll
through the fields to set the time.
Note: Not applicable when AP9630/31/
35 Network Management Card (NMC) is
connected to the UPS.
Parameters Default Value Options Description
Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U16
Config Menu
Outlets
Power On
Delay
0 seconds 0-1800 seconds Select the amount of time the
controllable outlet groups will wait
between receiving the command to turn
on and actual startup.
Power Off
Delay
90 seconds 0-32767 seconds Select the amount of time the
controllable outlet groups will wait
between receiving the command to
shutdown and actual shutdown.
Reboot
Duration
8 seconds 4-300 seconds Select the amount of time the
controllable outlet groups will remain off
before the UPS will restart.
Minimum
Return
Runtime
0 seconds 0-32767 seconds Select the amount of battery runtime that
must be available before the controllable
outlet groups will turn on using battery
power, after a shutdown.
Loadshed
Time On
Battery
Disable Disable
Enable
To conserve battery power the UPS can
disconnect power from controllable
outlet groups not in use.
To configure the disconnect delay time
for this feature use the Loadshed Time
On Battery setting.
Loadshed
Time On
Battery
32767 seconds 5-32767 seconds Select the amount of time the
controllable outlet groups will be
allowed to function on battery power
before shutdown.
Loadshed On
Runtime
Disable Disable
Enable
To conserve battery power the UPS can
disconnect power from controllable
outlet groups when the Loadshed
Runtime threshold is reached.
Loadshed
Runtime
0 seconds 0-3600 seconds When the selected runtime threshold is
reached the UPS will shutdown the
controllable outlet groups.
Loadshed On
Overload
Disable Disable
Enable
To conserve energy in the event of an
overload condition greater than 105%
output, the controllable outlet groups will
immediately turn off. The controllable
outlet groups will only turn on again with
a manual restart command once the
overload condition has been corrected.
Config Menu
Communication
SmartSlot
(for NC models
only)
IP Address
Mode
Manual, DHCP,
BOOTP
Refer to the Network Management
Utility CD.
IP Address Program IP, Subnet,
Gateway
Config Menu
Communication
Modbus
Modbus Disable Disable
Enable
Allows the user to enable or disable the
UPS Modbus functionality
Modbus
Address
1 1 - 223 Allows the user to select the Modbus
address
Parameters Default Value Options Description
17Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U
Controllable Outlet Groups
Controllable Outlet Groups provide battery backup power to connected equipment.
Overview
The controllable outlet groups can be configured using the Advanced menu options.
Refer to “General settings” on page 13.
The controllable outlet groups can be configured to independently turn off, turn on, shutdown, switch to sleep
mode, and reboot connected equipment.
• Turn Off: Disconnect output power to connected equipment either immediately using the Tur n O ff
Immediately feature or after a configured delay using the Turn Off With Delay feature.
NOTE: Controllable outlet groups can be turned on only using the Turn On feature.
• Turn On: Connect output power to connected equipment either immediately using the Turn On
Immediately feature or after a configured delay using the Turn On With Delay feature.
• Shutdown: Disconnects the power to connected equipment either immediately or after a configured delay.
Equipment reconnects after a configured delay when mains power becomes available and other configured
conditions are met.
Each controllable outlet group can be configured separately to allow power sequencing for equipment
connected to any controllable outlet group.
• Reboot: Disconnect the power to connected equipment either immediately or after a configured delay.
Reconnect equipment after a configured delay when either mains or battery power becomes available and
other configured conditions are met.
Each controllable outlet group can be configured separately to allow power sequencing for loads connected
to any controllable outlet group.
• Sleep: This mode is a reboot with an extended duration where a outlet(s) remain turned off.
Disconnect the power to connected equipment either immediately or after a configured delay. Reconnect
equipment after a configured delay when either mains or battery power becomes available and other
configured conditions are met.
Each controllable outlet group can be configured separately to allow power sequencing for equipment
connected to any controllable outlet group.
To configure Sleep mode use an external interface, such as the Network Management Web interface.
• Automatically turn off or shutdown when certain conditions occur, based on user configurations set using
the Config Menu Outlets menus. Refer to “Configuration” on page 12
Connect controllable outlet groups
• Connect critical equipment to one controllable outlet group.
• Connect peripheral equipment to the other controllable outlet groups.
– To conserve battery runtime during a power outage, nonessential equipment can be configured to shut
down. Use Loadshed Time on Battery Enable/Disable and Loadshed Time on Battery Setting
defined in the General Settings section. Refer to “General settings” on page 13.
– If equipment has dependent peripherals that must restart or shut down in a specific sequence, such as an
ethernet switch that must restart before a connected server can be restarted, connect the devices to
different outlet groups. Each controllable outlet group can be configured independently of the other
groups.
• Use the Configuration menus to configure how the controllable outlet groups will react in the event of a
power outage.
Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U18
Emergency Power Off
Overview
The Emergency Power Off (EPO) option is a feature that will immediately disconnect all connected equipment
from mains power. The UPS will immediately shut down and will not switch to battery power.
Connect each UPS to the EPO switch. If multiple units are to be controlled with an EPO switch, each UPS must be
connected separately to the EPO switch.
The UPS must be restarted for power to return to connected equipment. Press the ON/OFF button on the front panel
of the UPS.
Normally open contacts
1. If the EPO switch or relay contacts are normally open, insert the wires from the
switch or contacts at pins 1 and 2 of the EPO terminal block. Use 16-28 AWG
wire.
2. Secure the wires by tightening the screws.
If the contacts are closed, the UPS will turn OFF and power will be removed from the load.
Normally closed contacts
1. If the EPO switch or relay contacts are normally closed, insert the wires from the
switch or contacts at pins 2 and 3 of the EPO terminal block. Use 16-28 AWG
wire.
2. Insert a wire jumper between pins 1 and 2. Secure the wires by tightening the
three screws at positions 1, 2, and 3.
If the contacts are opened, the UPS will turn OFF and power will be removed from the load.
Note: Pin 1 is the power source for the EPO circuit, it provides a few milliampere of 24 V power.
If the normally closed (NC) EPO configuration is used, the EPO switch or relay should be rated for “dry” circuit
applications, the rating should be for low voltage and low current applications. This normally implies the contacts
are gold plated.
The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO interface only to other SELV
circuits. The EPO interface monitors circuits that have no determined voltage potential. SELV circuits are
controlled by a switch or relay properly isolated from mains power. To avoid damage to the UPS, do not connect
the EPO interface to any circuit other than a SELV circuit.
Use one of the following cable types to connect the UPS to the EPO switch.
• CL2: Class 2 cable for general use.
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor to floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• Installation in Canada: Use only CSA certified, type ELC, (extra low voltage control cable).
• Installation in countries other than Canada and the USA: Use standard low voltage cable in accordance with national
and local regulations.
CAUTION
RISK OF ELECTRIC SHOCK
• Adhere to all national and local electrical codes.
• Wiring must be performed by a qualified electrician.
• Always connect the UPS to a grounded outlet.
Failure to follow these instructions can result in minor or moderate injury.
19Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U
Network Management Interface
(For NC models only)
Introduction
The UPS has a network port and console port that can be used to access the Network Management Interface. Refer
to the Network Management Card utility CD supplied with this product.
IP Address Configuration
The default TCP/IP configuration setting DHCP, assumes that a properly configured DHCP server is available to
provide TCP/IP settings to the Network Management Interface.
If the Network Management Interface obtains an IPv4 address from a DHCP server, use the display interface
menus About/Accessory, to see the address.
To setup a static IPv4 address use the display interface Config menu. Set the IP address Subnet Mask and Gateway
from the Config menu.
See the User’s Guide on the Network Management Card Utility CD for user information about the Network
Management Interface and for setup instructions.
Related Documents
The Network Management Card Utility CD contains the following documentation:
• UPS Network Management Card 2 User’s Guide
• Network Management Card Upgrade Utilities
• Security Handbook
• PowerNet Management Information Base (MIB) Reference Guide
Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U20
Smart Battery Management
Definitions
• Battery Module: A string of battery cells arranged to produce a battery assembly with a connector.
• Replaceable Battery Cartridge (RBC): An APC battery cartridge consisting of one battery module.
Replacement RBCs can be ordered from the APC by Schneider Electric web site, www.apc.com.
• Smart External Battery Pack (XLBP): An enclosure that contains RBC(s) and battery management
electronics.
• User Interface (UI): Any interface by which a user can interact with the system. This may include a UPS
display interface, a network management interface or PowerChute™ Network Shutdown software.
NOTE: Do not use a battery that is not APC approved.
The system will not detect the presence of a non APC approved battery and may adversely affect the
operation of the system.
Use of a non APC approved battery will void the manufacturer warranty.
Features
Smart Battery Management provides the following features:
• Monitors and informs the user of the health of each RBC.
• Monitors and shows on the UPS Display Interface screen, the date for the end of useful life for each RBC.
• The UPS emits an audible alarm and shows a message on the UPS Display Interface screen to indicate the
estimated battery end of life. On the UPS Display Interface screen the user can set the number of days
before the audible alarm is heard and the message appears on the UPS Display Interface screen.
• Automatically detects the addition or removal of XLBPs and RBCs.
• Monitors the internal temperature of each XLBP and automatically adjusts the battery charging.
Maintenance
• RBC maintenance: The APC RBC uses sealed, maintenance-free, Valve Regulated Lead-Acid batteries
and does not require maintenance.
• Runtime Test (Calibration): This should be performed anytime the steady state load is changed
significantly, for example a new server is added to or removed from the UPS load.
• Battery health monitoring: The battery energy output and voltage are monitored to assess the health of the
installed batteries when the UPS is operating on battery.
Battery health monitoring is done during a UPS Self Test, a Runtime Calibration Test, and when the UPS
is operating on battery power.
The UPS can be configured to perform periodic, automatic Self Tests.
End of useful life
• Near end of life notification: A message will appear on the UPS display interface screen when each RBC
is approaching the end of its useful life. For configuration details refer to Replacement Notification Time
and Replacement Battery Alarm Time.
The estimated replacement date for each RBC is available through the UI.
• Needs replacement notification: The UPS display interface screen shows when RBC replacement is
required. The RBC must be replaced as soon as possible.
When an RBC requires replacement, the UPS display interface may recommend that additional RBCs be
replaced if they will soon reach the end of their useful life.
Note: Continued operation after end of useful life notification may cause damage to the batteries.
• Recycling: Remove the RBC from the XLBP. Recycle the RBC. Do not disassemble an RBC.
21Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U
Replace the RBC in a UPS
An RBC should only be disconnected or removed from the UPS temporarily as part of the battery
replacement procedure.
• Disconnect the connected battery module in the UPS. Slide the RBC out of the UPS.
• Slide the new RBC into the UPS and connect the battery module to the UPS.
• Securely connect the battery module. Press the battery connector into the UPS until it is firmly connected.
A battery that is not properly connected will cause erratic UPS operation, abnormal alert messages and
connected equipment may not receive battery power during power outages.
• After installing the RBC, the UPS display interface may prompt the user to verify the status of the replaced
battery module. If the battery module is new, respond YES. If the battery module is not new, respond NO.
Recommended actions after installing new RBC
• Verify that the UPS is connected to input power and the output power is turned on. See “Operation” on
page 8 for instructions.
• Perform a UPS Self Test.
• Verify on the UPS display interface that the installation dates for the replaced RBC is set to the current date.
The installation dates can be changed manually on the UPS display interface.
For configuration details refer to Battery Install Date in the “General settings” on page 13 of this manual.
• Allow the system to charge for 24 hours to ensure full runtime capability.
XLBP installation and replacement
Refer to the External Battery Pack Installation Guide for installation and replacement instructions.
Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U22
Troubleshooting
Use the table below to solve minor installation and operation problems.
Refer to the APC by Schneider Electric web site, www.apc.com for assistance with complex UPS problems.
The UPS features firmware that can be upgraded.
Go to the APC by Schneider Electric web site, www.apc.com/Support, or contact your local Customer Care
Center for more information.
Problem and Possible Cause Solution
UPS is not turning on or there is no output
The UPS is not connected to mains
power.
Be sure the power cable is securely connected to the mains power supply.
The UPS display interface screen shows
very low or no mains power.
Check the mains power supply to verify acceptable power quality.
There is an internal UPS alert or
message.
The UPS Display Interface screen will show a message to identify the alert or
message and corrective action.
UPS emits an audible alarm
Normal UPS operation when running on
battery power.
The UPS is operating on battery power.
Refer to the status of the UPS as shown on the UPS Display Interface screen.
Press any key to mute all audible alarms.
The UPS emits an audible alarm and has
a red or amber back light on the UPS
Display Interface screen.
The UPS has detected a fault.
Refer to the display interface screen for information.
UPS does not provide expected backup time
The UPS batteries are weak due to a
recent power outage or they are near the
end of service life.
Charge the batteries. Batteries require recharging after extended outages and
wear out faster when put into service often or when operated at elevated
temperatures. If the batteries are near the end of service life, consider
replacing the batteries even if the Replace Battery message is not displayed.
The UPS is experiencing an overload
condition.
The connected equipment exceeds the specified maximum load. Refer to the
APC by Schneider Electric web site, www.apc.com for product
specifications.
The UPS will emit a sustained audible alarm until the overload condition is
corrected.
Disconnect nonessential equipment from the UPS to correct the overload
condition.
23Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U
UPS operates on battery power while connected to mains power
The input circuit breaker has tripped. Reduce the load on the UPS. Disconnect nonessential equipment and reset
the circuit breaker. Check the circuit breaker rating for the connected
equipment.
There is very high, very low, or distorted
input line voltage.
Navigate to the UPS Display Interface screen that shows input voltage.
Verify that the input voltage is within specified operating limits.
If no input voltage is indicated on the UPS Display Interface screen, contact
Customer Support through the APC by Schneider Electric web site,
www.apc.com.
The UPS Display Interface screen shows
the message Waiting for Minimum
Runtime.
The UPS has been configured to operate for a specified period of runtime.
The setting can be changed through the Config/UPS menus.
UPS Display Interface Status screen shows Overload and the UPS emits a sustained audible alarm
The UPS is experiencing an overload
condition.
The connected equipment exceeds the maximum load rating for the UPS.
The UPS will emit a sustained audible alarm until the overload condition is
corrected.
Disconnect nonessential equipment from the UPS to correct the overload
condition.
UPS Display Interface Status screen shows UPS is operating in Bypass mode
The UPS received a command to operate
in Bypass mode
No action is required.
The UPS has automatically switched to
Bypass mode due to an internal UPS
alert or message.
The UPS Display Interface screen will show a message to identify the alert or
detected error and corrective action.
UPS Display Interface is red or amber and shows an alert or message
The UPS emits a sustained audible alarm
The UPS has detected a problem during
normal operation.
Follow the instructions on the UPS Display Interface screen.
Press any key to mute all audible alarms.
The UPS Display Interface screen shows
the message Disconnected Battery.
Be sure the battery cables are securely connected.
Perform a UPS Self Test to be sure the UPS detects all connected batteries.
To perform a UPS Self Test use the UPS Display Interface menu option Test
and Diagnostics.
The UPS Display Interface screen shows
the message Replace Battery.
Replace all of the batteries. Contact APC by Schneider Electric customer
support.
Problem and Possible Cause Solution
Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U24
The UPS display turns red or amber, displays an alert message, and emits a sustained audible alarm.
Red illumination indicates a UPS alarm that requires immediate attention.
Amber illumination indicates a UPS alarm that requires attention.
There is an internal UPS alert or
message.
Do not attempt to use the UPS. Turn the UPS off and have it serviced
immediately.
The UPS is experiencing an overload
condition.
Reduce the load on the UPS. Disconnect nonessential equipment.
The UPS has detected a Site Wiring
Fault.
Correct the building site wiring fault or ignore this message. See Config
Menu UPS in “General settings” on page 13.
The Replace Battery alert is displayed
The battery has a weak charge. Allow the battery to recharge for at least four hours. Then, perform a
UPS Self Test. If the problem persists after recharging, replace the battery.
The replacement battery is not properly
connected.
Be sure the battery cable is securely connected.
Problem and Possible Cause Solution
1/1
Error P.08
Contact Customer Support
Output Off
12
1/1
Output Overload
Bypass
12
1/1
Site Wiring Fault
Press OK to Clear Alarm
Online Green
12
25Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U
Transport
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from mains power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC by
Schneider Electric web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial numbers
are located on the rear panel of the unit and are available through the LCD display on select models.
b. Call Customer Support. A technician will attempt to solve the problem over the phone. If this is not
possible, the technician will issue a Returned Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. For country specific instructions
refer to the APC by Schneider Electric web site, www.apc.com.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging.
Damage sustained in transit is not covered under warranty.
Note: Before shipping, always disconnect battery modules in a UPS or external battery pack.
The disconnected internal batteries may remain inside the UPS or external battery pack.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.
Smart-UPS On-Line SRT1000/SRT1500 Tower/Rack-Mount 2U26
Limited Factory Warranty
Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and
workmanship for a period of three (3) years excluding the batteries, which are warranted for two (2) years from the
date of purchase. The SEIT obligation under this warranty is limited to repairing or replacing, at its own sole
option, any such defective products. Repair or replacement of a defective product or part thereof does not extend
the original warranty period.
This warranty applies only to the original purchaser who must have properly registered the product within 10 days
of purchase. Products may be registered online at warranty.apc.com.
SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the
product does not exist or was caused by end user or any third person misuse, negligence, improper installation,
testing, operation or use of the product contrary to SEIT recommendations of specifications. Further, SEIT shall not
be liable for defects resulting from: 1) unauthorized attempts to repair or modify the product, 2) incorrect or
inadequate electrical voltage or connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5)
exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty for any product
where the serial number has been altered, defaced, or removed.
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY
OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR
FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.
SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND
FITNESS FOR A PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND
NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR
OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE
SEIT’S SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH
WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT
EXTENDED TO ANY THIRD PARTIES.
IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE
LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES,
ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH
DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR
STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY
OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST
PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE
OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY
THIRD PARTIES, OR OTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT LIABILITY
FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS
FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED
OR LIMITED BY APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from
customer support. Customers with warranty claims issues may access the SEIT worldwide customer support
network through the APC by Schneider Electric web site: www.apc.com. Select your country from the country
selection drop down menu. Open the Support tab at the top of the web page to obtain information for customer
support in your region. Products must be returned with transportation charges prepaid and must be accompanied by
a brief description of the problem encountered and proof of date and place of purchase.
10/2016EN 990-9927A
APC by Schneider Electric
Worldwide Customer Support
Customer support for this or any other APC by Schneider Electric product is available at no charge in any of
the following ways:
• Visit the APC by Schneider Electric web site to access documents in the APC by Schneider Electric
Knowledge Base and to submit customer support requests.
–www.apc.com (Corporate Headquarters)
Connect to localized APC by Schneider Electric web sites for specific countries, each of which
provides customer support information.
–www.apc.com/support/
Global support searching APC by Schneider Electric Knowledge Base and using e-support.
• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
– Local, country specific centers: go to www.apc.com/support/contact for contact information.
– For information on how to obtain local customer support, contact the APC by Schneider Electric
representative or other distributor from whom you purchased your APC by Schneider Electric
product.
© 2016 APC by Schneider Electric. APC, the APC logo, and Smart-UPS are owned by Schneider Electric
Industries S.A.S. or their affiliated companies. All other trademarks are property of their respective owners.