Table of Contents
- Installation Guide Smart-UPS™ On-Line External Battery Pack SRT192BP/ SRT192BP2/SRT192BPJ/SRT192BP2J
- Safety Messages
- Product Handling Guidelines
- Safety and General Information
- Overview
- Package Contents
- Specifications
- Remove Battery Modules
- Rack-Mount Installation
- Tower Installation
- Connect Ground and Battery Cables
- Smart Battery Management
- Troubleshooting
- Limited Factory Warranty
APC SRT192BP2US User Manual
Displayed below is the user manual for SRT192BP2US by APC which is a product in the UPS Battery Cabinets category. This manual has pages.
Related Manuals
Installation Guide Smart-UPS™ On-Line
External Battery Pack SRT192BP/
SRT192BP2/SRT192BPJ/SRT192BP2J
Safety Messages
SAVE THESE INSTRUCTIONS - This manual contains important instructions that should be followed during
installation and maintenance of the Smart-UPS and batteries.
Read these instructions carefully and look at the equipment to become familiar with the device before trying to install,
operate, service or maintain it. The following special messages may appear throughout this bulletin or on the equipment
to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.
The addition of this symbol either to a “Danger” or “Warning” safety label indicates that an electrical
hazard exists which will result in personal injury if the instructions are not followed.
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety
messages that follow this symbol to avoid possible injury or death.
Product Handling Guidelines
DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in death or serious
injury.
WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious
injury.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate
injury.
NOTICE
NOTICE is used to address practices not related to physical injury.
<18 kg
<40 lb
18-32 kg
40-70 lb
32-55 kg
70-120 lb
>55 kg
>120 lb
Smart-UPS On-Line External Battery Pack SRT192BP/SRT192BP2/SRT192BPJ/SRT192BP2J2
Safety and General Information
• Adhere to all national and local electrical codes.
• Changes and modifications to this unit not expressly approved by APC by Schneider Electric could void
the warranty.
• This unit is intended only for indoor use in a controlled environment.
• Do not operate this unit in direct sunlight, in contact with fluids, or where there is excessive dust or humidity.
• Be sure the air vents on the unit are not blocked. Allow adequate space for proper ventilation.
• The UPS and external Battery Pack(s) must be properly grounded to each other and to the mains grounding
system.
• Before installing or replacing the batteries, remove jewelry such as wristwatches and rings.
High, short circuit current through conductive materials could cause severe burns.
• The battery typically lasts for two to five years. Environmental factors impact battery life. Elevated ambient
temperatures, poor quality mains power, and frequent short duration discharges will shorten battery life.
• Replace the battery immediately when the UPS indicates battery replacement is necessary or when the batteries
reach the end of their life. Failure to do so could result in equipment damage and/or injury.
• The UPS will recognize as many as 10 XLBPs connected to the UPS.
Note: For each XLBP added, increased recharge time will be required.
• The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.
• The batteries are heavy. Remove the batteries before installing the UPS and external battery packs (XLBPs) in a
rack.
• Always install XLBPs at the bottom in rack-mount configurations. The UPS must be installed above the XLBPs.
• Do not dispose of batteries by burning them. The batteries may explode.
• Do not open or mutilate batteries. Released electrolyte is harmful to the skin and eyes, and may be toxic.
• Always recycle used batteries.
• Recycle the package materials or save them for reuse.
• Additional safety information can be found in the Safety Guide supplied with this unit.
Overview
• To verify that installation of an external battery pack (XLBP) has been successful, go to the UPS display
interface.
Perform an Alarm Test to determine if the XLBP is recognized by the UPS.
The LED on the XLBP will flash if successful communication has been established.
• When viewing the status of an XLBP on the UPS display interface screen, the LED on the corresponding XLBP
will flash.
• When an RBC needs to be replaced, perform a Runtime Calibration Test to verify that battery replacement is
required.
Smart-UPS On-Line External Battery Pack SRT192BP/SRT192BP2/SRT192BPJ/SRT192BP2J 3
Package Contents
Inspect the contents upon receipt. Notify the carrier and dealer if there is damage.
Included with all models
Front bezel Ground cable
2 pan head screws to secure
the ground cable
2 tie brackets
4 flat head screws to secure tie
brackets
1 pan head screw to secure
the XLBP battery cable
connector to an XLBP or to
the UPS.
Included with SRT192BP/SRT192BP2/SRT192BPJ only
User Documentation CD
Included with SRT8K/SRT10K models only
Battery communication (BATT COMM) cable
Included with SRT5K/SRT6K Tower models only
Stabilizer brackets are supplied with the SRT5K/SRT6K
models
The XLBP includes 1 stabilizer bracket connector
4 flat head screws to secure tower stabilizer brackets to the
UPS
Included with Rack-Mount models only
Rail Kit with instructions and hardware for installing rails in
a rack
• 1 pair rack-mount brackets
• 8 flat head screws to secure rack-mount brackets to the UPS
• 4 ornamental screws to secure rack-mount brackets to the
rails
• 2 cage nuts
User Docum entation
su0434a
x8
x4
x2
Smart-UPS On-Line External Battery Pack SRT192BP/SRT192BP2/SRT192BPJ/SRT192BP2J4
Specifications
For additional specifications, refer to the APC by Schneider Electric Web site at www.apc.com.
Environmental
Physical
Temp erature Operating 0 °C to 40 °C (32 °F to 104 °F)
Storage -15 °C to 45 °C (5 °F to 113 °F)
Maximum
Elevation
Operating 0 - 3,000 m (0 - 10,000 ft)
Storage 0 - 15,000 m (50,000 ft)
Humidity 0% to 95% relative humidity, non-condensing
Protection Class IP 20 rating
Note: Charge the battery modules every six months during storage.
Environmental factors impact battery life. Elevated ambient temperatures, high humidity, poor quality mains power, and
frequent short duration discharges will shorten battery life.
The XLBP is heavy. Follow all lifting guidelines.
Unit weight batteries included, without packaging 91 kg (201 lb)
Unit weight batteries included, with packaging 102 kg (225 lb)
Unit dimensions without packaging
Height x Width x Depth
130 mm x 432 mm x 682.7 mm
5.1 in x 17 in x 26.9 in
Unit dimensions with packaging
Height x Width x Depth
420 mm x 600 mm x 1000 mm
16.5 in x 23.6 in x 39.4 in
The model and serial numbers are on a small label located on the rear panel.
Smart-UPS On-Line External Battery Pack SRT192BP/SRT192BP2/SRT192BPJ/SRT192BP2J 5
Battery
*Contact APC by Schneider Electric Worldwide Customer Support to determine the age of the installed battery modules.
CAUTION
RISK OF HYDROGEN SULPHIDE GAS AND EXCESSIVE SMOKE
• Replace the battery at least every 5 years.
• Replace the battery immediately when the UPS indicates battery replacement is necessary.
• Replace battery at the end of its service life.
• Replace batteries with the same number and type of batteries as originally installed in the equipment.
• Replace the battery immediately when the UPS indicates a battery overtemperature condition, or when there is
evidence of electrolyte leakage. Power off the UPS, unplug it from the AC input, and disconnect the batteries.
Do not operate the UPS until the batteries have been replaced.
• *Replace all battery modules (including the modules in External Battery Packs) which are older than one year,
when installing additional battery packs or replacing the battery module(s).
Failure to follow these instructions could result in equipment damage and minor or moderate injury.
Battery type Sealed, maintenance-free, Valve Regulated Lead-Acid
battery
Replacement battery module
This UPS has replaceable battery modules.
Refer to the appropriate replacement battery user manual for
installation instructions.
Contact your dealer or go the APC by Schneider Electric Web
site, www.apc.com for information on replacement batteries.
SRT5KXLJ/SRT8KXLJ/SRT10KXLJ models:
APCRBC140J
All other models: APCRBC140
Number of battery modules 4 battery modules
Voltage for each battery module
Total voltage for the UPS
Ah rating
96 VDC
192 VDC
5 Ah per battery module
XLBP cable length 500 mm (19.7 in)
Battery module UPS XLBP
APCRBC140 SRT5KXLx/SRT5KRMXLx/SRT6KXLx/SRT6KRMXLx
(except for SRT5KXLJ)
SRT192BP/SRT192RMBP
SRT8KXLx/SRT8KRMXLx/SRT10KXLx/SRT10KRMXLx
(except for SRT8KXLJ/SRT10KXLJ)
SRT192BP2/SRT192RMBP2
APCRBC140J SRT5KXLJ SRT192BPJ
SRT8KXLJ/SRT10KXLJ SRT192BP2J
Smart-UPS On-Line External Battery Pack SRT192BP/SRT192BP2/SRT192BPJ/SRT192BP2J6
Remove Battery Modules
CAUTION
RISK OF FALLING EQUIPMENT
• The equipment is heavy. Each battery module weighs 17 kg (37 lb).
• Always practice safe lifting techniques adequate for the weight of the equipment.
• Remove the battery modules before installing the UPS.
• Use the battery module handle to slide the battery modules in or out of the UPS.
• Do not use the battery module handle to lift or carry the battery module.
Failure to follow these instructions can result in equipment damage and minor or moderate injury.
su
0916a
x4
su0889a
su0890a
Smart-UPS On-Line External Battery Pack SRT192BP/SRT192BP2/SRT192BPJ/SRT192BP2J 7
Rack-Mount Installation
UPS model may differ in appearance from those depicted in these graphics. The XLBP installation process is identical
for all models.
Refer to the rail kit Installation Guide for instructions on rail installation.
CAUTION
RISK OF FALLING EQUIPMENT
• The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.
• Always use the recommended number of screws to secure brackets to the UPS.
• Always use the recommended number of screws and cage nuts to secure the UPS to the rack.
• Always install the UPS at the bottom of the rack.
• Always install the XLBP below the UPS in the rack.
Failure to follow these instructions can result in equipment damage and minor or moderate injury
Secure two brackets to the XLBP.
Use four screws in each bracket.
Install two cage nuts.
Rest the XLBP on the rail shelves.
Slide the XLBP into the rack.
Secure the XLBP to the rack.
Use two screws in each bracket.
su0919a
suo0801a
su0904a
rail cleat
su0905a
Smart-UPS On-Line External Battery Pack SRT192BP/SRT192BP2/SRT192BPJ/SRT192BP2J8
Install four battery modules. Connect four battery modules.
Reinstall the battery compartment doors.
Tighten the thumbscrews to secure the doors.
UPS models SRT5K or SRT6K with one XLBP
Install one XLBP bezel and one UPS bezel.
UPS models SRT8K or SRT10K with one XLBP
Install one XLBP bezel and two UPS bezels.
su0906a
su0907a
x4
su0909a
s
u
0
9
1
1
a
U
P
S
X
L
B
P
suo0802a
XLBP
UPS
Smart-UPS On-Line External Battery Pack SRT192BP/SRT192BP2/SRT192BPJ/SRT192BP2J 9
Tower Installation
UPS model may differ in appearance from those depicted in these graphics. The XLBP installation process is identical
for all models.
Stabilizer bracket installation UPS models SRT5K/SRT6K only
Stabilizer brackets are supplied with the SRT5K/SRT6K UPS models.
CAUTION
RISK OF FALLING EQUIPMENT
• The equipment is heavy. Each battery module weighs 17 kg (37 lb).
• Always practice safe lifting techniques adequate for the weight of the equipment.
• Remove the battery modules before installing the UPS.
• Use the battery module handle to slide the battery modules in or out of the UPS.
• Do not use the battery module handle to lift or carry the battery module.
Failure to follow these instructions can result in equipment damage and minor or moderate injury
su0892a
Smart-UPS On-Line External Battery Pack SRT192BP/SRT192BP2/SRT192BPJ/SRT192BP2J10
Tie bracket installation all UPS models
Install battery modules and bezels
SRT5K/SRT6K UPS models
UPS models SRT5K/SRT6K with one XLBP UPS models SRT8K/SRT10K with one XLBP
Slide four battery modules into the XLBP.
Connect four battery modules.
Reinstall the battery compartment doors.
Tighten the thumbscrews to secure two doors.
Install two bezels.
su0893a
UPS
XLBP
suo0798a
UPS
XLBP
su0895a
su0898a
x4
su0900a
Smart-UPS On-Line External Battery Pack SRT192BP/SRT192BP2/SRT192BPJ/SRT192BP2J 11
SRT8K/SRT10K UPS models
Slide four battery modules into the UPS and four battery
modules into the XLBP.
Connect eight battery modules.
Reinstall the battery compartment doors.
Tighten the thumbscrews to secure four doors.
Install three bezels.
suo0799a
suo0803a
x8
suo0784b
Smart-UPS On-Line External Battery Pack SRT192BP/SRT192BP2/SRT192BPJ/SRT192BP2J12
Connect Ground and Battery Cables
UPS model may differ in appearance from those depicted in these graphics. The process is identical for all models.
SRT5K/SRT6K models
Connect ground cables
Recommended screw torque, 2.72 Nm (24 lbf-in)
Connect external battery pack cables
The UPS external battery pack connector has a cover, secured
with a screw.
Remove the screw and the cover.
Connect the external battery pack.
su0913b
GRO UP 1
20 A MP M AX
GROUP 2
30 AM
P MAX
Output: 50/60 Hz
208//240 VAC
su0912a
XL
BP
XLBP
Smart-UPS On-Line External Battery Pack SRT192BP/SRT192BP2/SRT192BPJ/SRT192BP2J 13
SRT8K/SRT10K models
Connect ground cables
Recommended screw torque, 2.72 Nm (24 lbf-in)
suo0806b
GROUP 3
15 AMP MAX
HARDWIRED O UTPUT
10 10 0/
Res et
Co nsole Net wo rkUn i ve rsa l I/OUSBSerial
OUTP UT: 50/60Hz
208/240VAC
EPO
1234
1 234
NO
NC
GRO UP 2
20 A MP MAX
GROUP 1
20 AMP MAX
Smart-UPS On-Line External Battery Pack SRT192BP/SRT192BP2/SRT192BPJ/SRT192BP2J14
Connect UPS battery pack, external battery packs and communication cables
Smart Battery Management
Definitions
• Battery Module: A string of battery cells arranged to produce a battery assembly with a connector.
• Replaceable Battery Cartridge (RBC): An APC battery cartridge consisting of two battery modules.
Replacement RBCs can be ordered from the APC by Schneider Electric Web site, www.apc.com.
• Smart External Battery Pack (XLBP): An enclosure that contains RBC(s) and battery management electronics.
• User Interface (UI): Any interface by which a user can interact with the system. This may include a UPS display
interface, a network management interface or PowerChute™ Network Shutdown software.
Note: Do not use a battery that is not approved by APC by Schneider Electric.
The system will not detect the presence of a non APC by Schneider Electric approved battery and may adversely
affect the operation of the system.
Use of a non APC by Schneider Electric approved battery will void the manufacturer warranty.
Maintenance
• RBC maintenance: The APC by Schneider Electric RBC uses sealed lead acid battery cells and does not
require maintenance.
• Runtime Test (Calibration): This should be performed anytime the steady state load is changed significantly,
for example a new server is added to or removed from the UPS load.
• Battery health monitoring: The battery energy output and voltage are monitored to assess the health of the
installed batteries when the UPS is operating on battery.
Battery health monitoring is done during a UPS Self Test, a Runtime Calibration Test, and when the UPS is
operating on battery power.
The UPS can be configured to perform periodic, automatic Self Tests.
The UPS external battery pack connector has a
cover secured with a screw.
Remove the screw and the cover.
Connect the external battery pack.
XLBP
suo0805a
XLBP
Batt Comm cables
Smart-UPS On-Line External Battery Pack SRT192BP/SRT192BP2/SRT192BPJ/SRT192BP2J 15
End of useful life
• Near end of life notification: An alert message will appear on the UPS display interface screen when each RBC
is approaching the end of its useful life. For configuration details refer to Replacement Notification Time and
Replacement Battery Alarm Time in the UPS Operation Manual.
The estimated replacement date for each RBC is available through the UI.
• Needs replacement notification: The UPS display interface screen shows when RBC replacement is required.
The RBC must be replaced as soon as possible.
When an RBC requires replacement, the UPS display interface may recommend that additional RBCs be
replaced if they will soon reach the end of their useful life.
Note: Continued operation after end of useful life notification may cause damage to the batteries.
• Recycling: Remove the RBC from the XLBP. Recycle the RBC. Do not disassemble an RBC.
Recommended actions after installing new RBCs or XLBPs
Refer to the UPS Operation Manual for details on Test and Diagnostics Menu options for the following tests:
• Self Test
• Runtime Test
• Alarm Test
The following actions should be performed after installing a new RBC or XLBP:
• Verify that the UPS is connected to input power and output power is turned on. Refer to the Operation section in
this manual for instructions.
• When a new XLBP is installed, verify that the XLBP is detected by the system.
– Perform a UPS Alarm Test.
– Check that the LED on all installed XLBPs continuously flashes.
• To verify that installation of a replacement battery cartridge (RBC), has been successful, go to the UPS display
interface. Use the Status menus to verify that the UPS recognizes the RBCs.
• Verify that the UPS load is greater than 400 watts. This will appear on the UPS display interface.
• Perform a UPS Self Test.
• If at the time of XLBP installation UPS input power is not available, turn on the UPS output from battery power
for 30 seconds. This will allow the UPS to detect all installed RBCs.
Refer to the UPS Operation Manual for instructions on how to turn the UPS on and off.
• Verify on the UPS display interface that the installation dates for the replaced RBCs are set to the current date.
The installation dates can be changed manually on the UPS display interface.
If all RBCs have been replaced at the same time, all installation dates can be changed simultaneously.
For configuration details refer to Battery Install Date in the Operation Manual.
• Allow the system to charge for 24 hours to ensure full runtime capability.
• Initiate a Runtime Calibration Test through the UI.
Smart-UPS On-Line External Battery Pack SRT192BP/SRT192BP2/SRT192BPJ/SRT192BP2J16
User interface
View Status/Error notifications: The status of connected XLBPs can be viewed using the UPS display interface menu
options.
• XLBP Status LED: The XLBP LED illuminates red to indicate three possible states.
–Off: No message. This is the default state.
–Solid red: XLBP cannot communicate with the UPS. The XLBP controller is not functional.
–Flashing red:
•For identification purposes each XLBP is automatically assigned a number.
To verify the number of a specific XLBP, use the UPS display interface menu options.
Select an XLBP number. The LED will flash on the XLBP assigned to that number.
• XLBP LED test: From the UPS display interface, LED functionality can be tested by issuing an Alarm Test.
This command causes the LED on each connected XLBP to flash.
• System interfaces: Battery status, alerts, and measurements are shown on the UPS display interface screen.
Refer to the UPS Operation Manual.
su0928a
XLBP Status LED
Smart-UPS On-Line External Battery Pack SRT192BP/SRT192BP2/SRT192BPJ/SRT192BP2J 17
Troubleshooting
Issues Possible Cause Solution
XLBP LED flashes. • The UPS display interface is requesting
XLBP status
•Alarm Test has been requested by the
UPS
• Indicates that an RBC needs to be replaced
• No action is necessary.
• No action is necessary.
• Refer to the UPS display interface screen
for information.
XLBP LED remains illuminated Potential hardware error exists • Contact APC by Schneider Electric
Customer Support. Refer to the Service
section in the Operation Manual for
contact information.
UPS display interface shows an
RBC disconnected message.
• RBC is not connected
• RBC hardware error exists
Connect the RBCs. Verify that the UPS
recognizes the RBCs.
Perform a UPS Self Test.
If the message remains on the display
interface screen replace the RBC.
XLBP is not recognized. • Communication issue exists
• Potential hardware error exists
• Be sure the battery connections to the
XLBPs are secure.
• Be sure the connection between the
XLBPs and the UPS are secure.
• Perform an Alarm Test to verify that the
LED flashes.
• If issue persists, contact APC by
Schneider Electric Customer Support.
Refer to the Service section in the
Operation Manual for contact
information.
UPS display interface shows
XLBP disconnected message.
• Power cable is not securely connected to
an XLBP or to the UPS
• XLBP hardware error
• Be sure the battery connections to the
XLBPs are secure.
• Perform an Alarm Test to verify that the
LED flashes.
• If issue persists, contact APC by
Schneider Electric Customer Support.
Refer to the Service section in the
Operation Manual for contact
information.
Smart-UPS On-Line External Battery Pack SRT192BP/SRT192BP2/SRT192BPJ/SRT192BP2J18
Limited Factory Warranty
Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and workmanship
for a period of two (2) years including the batteries from the date of purchase. The SEIT obligation under this warranty
is limited to repairing or replacing, at its own sole option, any such defective products. Repair or replacement of a
defective product or parts thereof does not extend the original warranty period.
This warranty applies only to the original purchaser who must have properly registered the product within 10 days of
purchase. Products may be registered online at warranty.apc.com.
SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product
does not exist or was caused by end user or any third person misuse, negligence, improper installation, testing,
operation or use of the product contrary to SEIT recommendations or specifications. Further, SEIT shall not be liable
for defects resulting from: 1) unauthorized attempts to repair or modify the product, 2) incorrect or inadequate electrical
voltage or connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5) exposure to the elements, or 6)
theft. In no event shall SEIT have any liability under this warranty for any product where the serial number has been
altered, defaced, or removed.
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY
OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR
FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.
SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND
FITNESS FOR A PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO
OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR OTHER
ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT’S SOLE
LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES.
SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY
THIRD PARTIES.
IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE
FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING
OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES
ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY
OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE,
WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF
SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR
OTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT LIABILITY
FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT
MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY
APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer
support. Customers with warranty claims issues may access the SEIT worldwide customer support network through the
APC by Schneider Electric Web site: www.apc.com. Select your country from the country selection drop down menu.
Open the Support tab at the top of the web page to obtain information for customer support in your region. Products
must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem
encountered and proof of date and place of purchase.
Smart-UPS On-Line External Battery Pack SRT192BP/SRT192BP2/SRT192BPJ/SRT192BP2J 19
Customer support and warranty information are available on the APC web site, www.apc.com.
© 2019 APC by Schneider Electric. APC, the APC logo, and Smart-UPS are owned by Schneider
Electric Industries S.A.S., or their affiliated companies. All other trademarks are property of their
respective owners. EN 990-4811F-002
05/2019
APC™ by Schneider Electric
Worldwide Customer Support
Customer support for this or any other APC™ by Schneider Electric product is available at no charge in any of the
following ways:
• Visit the APC by Schneider Electric Web site to access documents in the APC Knowledge Base and to submit
customer support requests.
–www.apc.com (Corporate Headquarters)
Connect to localized APC by Schneider Electric Web sites for specific countries, each of which
provides customer support information.
–www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact APC by Schneider Electric Customer Support Center by telephone or e-mail.
– Local, country specific centers: go to www.apc.com/support/contact for contact information.
– For information on how to obtain local customer support, contact the APC by Schneider Electric
representative or other distributor from whom you purchased your APC by Schneider Electric
product.