About this manual
Chapter 1: Hardware Setup
Chapter 2: Using your ASUS All-in-One PC
Chapter 3:
Working with Windows® 10
Chapter 4: Recovering your system
- Performing a recovery option
Chapter 5: Repairing or Modifying your ASUS All-in-One PC
- Installing a RAM module
- Removing and replacing the Hard Disk Drive (HDD)
Appendices
- Notices

ASUS A6421UKH-BC032R User Manual

Displayed below is the user manual for A6421UKH-BC032R by ASUS which is a product in the All-in-One PCs/Workstations category. This manual has pages.

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User Guide

ASUS All-in-One PC

No part of this manual, including the products and software described in it, may be reproduced,

transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by

any means, except documentation kept by the purchaser for backup purposes, without the express

written permission of ASUSTeK COMPUTER INC. (“ASUS”).

ASUS PROVIDES THIS MANUAL “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,

INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR

FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ASUS, ITS DIRECTORS, OFFICERS, EMPLOYEES

OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES

(INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION

OF BUSINESS AND THE LIKE), EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES

ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT.

Products and corporate names appearing in this manual may or may not be registered trademarks or

copyrights of their respective companies, and are used only for identication or explanation and to the

owners’ benet, without intent to infringe.

SPECIFICATIONS AND INFORMATION CONTAINED IN THIS MANUAL ARE FURNISHED FOR INFORMATIONAL

USE ONLY, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AND SHOULD NOT BE

CONSTRUED AS A COMMITMENT BY ASUS. ASUS ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY

ERRORS OR INACCURACIES THAT MAY APPEAR IN THIS MANUAL, INCLUDING THE PRODUCTS AND

SOFTWARE DESCRIBED IN IT.

LIMITATION OF LIABILITY

Circumstances may arise where because of a default on ASUS’ part or other liability, you are entitled to

recover damages from ASUS. In each such instance, regardless of the basis on which you are entitled to

claim damages from ASUS, ASUS is liable for no more than damages for bodily injury (including death)

and damage to real property and tangible personal property; or any other actual and direct damages

resulted from omission or failure of performing legal duties under this Warranty Statement, up to the

listed contract price of each product.

ASUS will only be responsible for or indemnify you for loss, damages or claims based in contract, tort or

infringement under this Warranty Statement.

This limit also applies to ASUS’ suppliers and its reseller. It is the maximum for which ASUS, its suppliers,

and your reseller are collectively responsible.

UNDER NO CIRCUMSTANCES IS ASUS LIABLE FOR ANY OF THE FOLLOWING: (1) THIRD-PARTY CLAIMS

AGAINST YOU FOR DAMAGES; (2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR (3) SPECIAL,

INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING

LOST PROFITS OR SAVINGS), EVEN IF ASUS, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR

POSSIBILITY.

SERVICE AND SUPPORT

Visit our multi-language web site at https://www.asus.com/support/

E11547

Revised Edition V2

May 2016

ASUS All-in-One PC

Contents

About this manual ..................................................................................................... 6

Conventions used in this manual ........................................................................7

Typography .......................................................................................................................7

Icons .................................................................................................................................... 8

Safety information .....................................................................................................9

Setting up your system .................................................................................................9

Care during use ............................................................................................................... 9

Sound Pressure Warning .............................................................................................. 11

DC Fan Warning ............................................................................................................... 11

Package contents ......................................................................................................12

Chapter 1: Hardware Setup

Getting to know your ASUS All-in-One PC .......................................................13

Front view .......................................................................................................................... 13

Side views ..................................................................................................................... 16

Left side view ................................................................................................................... 16

Right side view ................................................................................................................ 16

Rear view ......................................................................................................................18

Chapter 2: Using your ASUS All-in-One PC

Placing on the desktop ............................................................................................ 21

Setting up your ASUS All-in-One PC ...................................................................22

Connecting the wired keyboard and mouse ........................................................ 22

Connecting the wireless keyboard and mouse (optional) .............................. 23

Powering on the system...............................................................................................24

Using the touch screen ............................................................................................ 26

Gestures for the touch screen panel ................................................................... 27

Using touch screen panel gestures on Windows® 10 ....................................... 27

ASUS All-in-One PC

Chapter 3: Working with Windows® 10

Starting for the first time .........................................................................................31

Start menu ...................................................................................................................32

Launching the Start menu .......................................................................................... 33

Opening programs from the Start menu ............................................................... 33

Windows® apps ...........................................................................................................34

Working with Windows® apps ................................................................................... 35

Customizing Windows® apps ..................................................................................... 35

Task view ....................................................................................................................... 38

Snap feature ................................................................................................................39

Snap hotspots .................................................................................................................. 39

Action Center ..............................................................................................................41

Other keyboard shortcuts ......................................................................................42

Connecting to wireless networks ........................................................................44

Wi-Fi .....................................................................................................................................44

Bluetooth .......................................................................................................................... 45

Connecting to wired networks .............................................................................46

Configuring a dynamic IP/PPPoE network connection .................................... 46

Configuring a static IP network connection ......................................................... 47

Turning your ASUS All-in-One PC off .................................................................. 48

Putting your ASUS All-in-One PC to sleep ............................................................. 49

Chapter 4: Recovering your system

Performing a recovery option .................................................................................... 52

Chapter 5: Repairing or Modifying your ASUS All-in-One PC

Installing a RAM module ......................................................................................... 55

Removing and replacing the Hard Disk Drive (HDD) ................................... 59

ASUS All-in-One PC

Appendices

Notices ........................................................................................................................... 63

Federal Communication Commission Interference Statement ..................... 63

RF exposure warning ..................................................................................................... 64

Canadian Department of Communications Statement ....................................65

IC Radiation Exposure Statement for Canada ......................................................65

Canada, Industry Canada (IC) Notices .....................................................................65

Radio Frequency (RF) Exposure Information ........................................................66

Canada, avis d’Industry Canada (IC) ........................................................................ 66

Informations concernant l’exposition aux frequences radio (RF) ................. 66

Declaration of Conformity (R&TTE directive 1999/5/EC)* ................................ 67

Wireless Operation Channel for Different Domains ........................................... 67

France Restricted Wireless Frequency Bands ....................................................... 68

IC ........................................................................................................................................... 69

CE Mark Warning .............................................................................................................70

CE marking for devices without wireless LAN/Bluetooth ................................ 70

CE marking for devices with wireless LAN/ Bluetooth ...................................... 70

REACH ................................................................................................................................. 72

Global Environmental Regulation Compliance and Declaration .................. 72

ASUS Recycling/Takeback Services .......................................................................... 72

Coating Notice .................................................................................................................73

Rechargeable Battery Recycling Service in North America ............................. 73

Prevention of Hearing Loss ........................................................................................ 73

ENERGY STAR complied product .............................................................................. 74

ASUS All-in-One PC

About this manual

This manual provides information about the hardware and software

features of your ASUS All-in-One PC, organized through the following

chapters:

Chapter 1: Hardware Setup

This chapter details the hardware components of your ASUS All-

in-One PC.

Chapter 2: Using your ASUS All-in-One PC

This chapter provides you with information on using your ASUS

All-in-One PC.

Chapter 3: Working with Windows® 10

This chapter provides an overview of using Windows® 10 in your

ASUS All-in-One PC.

Chapter 4: Recovering your system

This chapter provides recovery options for your ASUS All-in-One

PC.

Chapter 5: Repairing or Modifying your ASUS All-in-One PC

This chapter guides you through the process of repairing and

modifying parts of your All-in-One PC.

Appendices

This section includes notices and safety statements for your ASUS

All-in-One PC.

ASUS All-in-One PC

Conventions used in this manual

To highlight key information in this manual, some texts are presented as

follows:

IMPORTANT! This message contains vital information that must be

followed to complete a task.

NOTE: This message contains additional information and tips that can

help complete tasks.

WARNING! This message contains important information that must be

followed to keep you safe while performing tasks and prevent damage to

your device’s data and components.

Typography

Bold =This indicates a menu or an item that must be selected.

Italic = This indicates sections that you can refer to in this manual.

ASUS All-in-One PC

All illustrations and screenshots in this manual are for reference

only. Actual product specications and software screen images may

vary with territories. Visit the ASUS website at www.asus.com for the

latest information.

Icons

The icons below indicate the devices you can use for completing a

series of tasks or procedures on your ASUS All-in-One PC.

= (optional) Use the touch screen panel.

= (optional) Use the wireless mouse.

= (optional) Use the wireless keyboard.

ASUS All-in-One PC

Safety information

Your ASUS All-in-One PC is designed and tested to meet the latest

standards of safety for information technology equipment. However,

to ensure your safety, it is important that you read the following safety

instructions.

Setting up your system

• Readandfollowallinstructionsinthedocumentationbeforeyou

operate your system.

• Donotusethisproductnearwateroraheatedsourcesuchasa

radiator.

• Setupthesystemonastablesurface.

• Openingsonthechassisareforventilation.Donotblockorcover

these openings. Ensure that you leave plenty of space around the

system for ventilation. Never insert objects of any kind into the

ventilation openings.

• Usethisproductinenvironmentswithambienttemperatures

between 0°C and 40°C.

• Ifyouuseanextensioncord,ensurethatthetotalampererating

of the devices plugged into the extension cord does not exceed

its ampere rating.

Care during use

• Donotwalkonthepowercordorallowanythingtorestonit.

• Donotspillwateroranyotherliquidsonyoursystem.

• Whenthesystemisturnedo,asmallamountofelectrical

current still remains in the product. Always unplug all power,

modem, and network cables from the power outlets before

cleaning the system.

ASUS All-in-One PC

• The touch screen requires periodic cleaning to perform at optimal

touch sensitivity. Keep the screen clean from foreign objects or

excessive dust accumulation. To clean the screen:

- Turnothesystemanddisconnectthepowercordfromthe

wall.

- Spray a small amount of household glass cleaner on the

supplied cleaning cloth and gently wipe the surface of the

screen.

- Do not spray the cleaner directly on the screen.

• Donotuseanabrasivecleaneroracoarseclothwhencleaning

the screen.

• Ifyouencounterthefollowingtechnicalproblemswiththe

product, unplug the power cord and contact a qualied service

technician or your retailer.

- The power cord or plug is damaged.

- Liquid has been spilled into the system.

- The system does not function properly even if you follow the

operating instructions.

- The system was dropped or the cabinet is damaged.

- The system performance changes.

ASUS All-in-One PC

Sound Pressure Warning

Excessive sound pressure from earphones or headphones can cause

hearing loss or permanent damage to hearing. Increasing the volume

and equalizer beyond default levels increases the output voltage and

sound pressure produced by the earphones or headphones.

DC Fan Warning

Please note that the DC fan is a moving part and can cause harm when

used improperly. Keep away from the fan when using the product.

ASUS All-in-One PC

Package contents

NOTE:

• Ifanyoftheitemsisdamagedormissing,contactyourretailer.

• The keyboard, mouse, and power supply illustrations are for reference

only. Actual product specications may vary with territories.

ASUS All-in-One PC AC adapter Power cord

Warranty card Keyboard (optional) Mouse (optional)

KBM USB receiver

dongle (optional)

ASUS All-in-One PC

Getting to know your ASUS All-in-

One PC

Chapter 1: Hardware Setup

Front view

ASUS All-in-One PC

Microphone

This built-in microphone can be used for video conferencing,

voice narration, audio recording, and multimedia applications.

Camera

The built-in camera allows you to take pictures or record videos

using your ASUS All-in-One PC.

Webcam LED

Indicates that the built-in webcam is enabled.

LCD display panel

The LCD display panel provides excellent viewing features for

photos, videos, and other multimedia les.

On selected models, multi-touch is supported. You can operate

your ASUS All-in-One PC using touch gestures.

Brightness down button

Press this button to decrease the brightness of your

ASUS All-in-One PC.

Brightness up button

Press this button to increase the brightness of your

ASUS All-in-One PC.

Volume decrease button

Press to decrease the volume.

Volume increase button

Press to increase the volume.

ASUS All-in-One PC

Power button

Press this button to turn on your ASUS All-in-One PC.

Drive activity indicator

This indicator lights up when your ASUS All-in-One PC is

accessing the internal storage drives.

ASUS All-in-One PC

Left side view Right side view

Side views

Refer to the following diagrams to identify the components on both sides

of the system.

Memory card reader

This ASUS All-in-One PC has a built-in memory card

reader slot that supports MMC, SD, SDHC, SDXC, MS

and MS PRO cards.

USB 3.1 port

This USB 3.1 (Universal Serial Bus 3.1) port provides

a transfer rate of up to 10 Gbit/s and is backward

compatible to USB 2.0.

Headphone jack

This port allows you to connect amplied speakers or

headphones.

ASUS All-in-One PC

Microphone jack

The microphone jack is designed to connect to a

microphone used for video conferencing, voice

narrations, or simple audio recordings.

Optical Drive

This support compact discs (CD), digital video discs

(DVD), and/or Blu-ray discs (BD), and recordable (R) or re-

writable (RW) discs. Consult product specications for

details on included optical drive.

Smart Card Slot (optional)

This ASUS All-in-One PC has a built-in smart card reader

that can conveniently read data from and write data to a

smart card.

ASUS All-in-One PC

Rear view

Refer to the following diagram to identify the components on this side

of the system.

Power input

The bundled power adapter converts AC power to DC

power for use with this jack. Power supplied through

this jack supplies power to the ASUS All-in-One PC. To

prevent damage to the ASUS All-in-One PC, always use

the bundled power adapter.

WARNING! The power adapter may become warm or hot

when in use. Do not cover the adapter and keep it away

from your body.

ASUS All-in-One PC

LAN port

The eight-pin RJ-45 LAN port supports a standard

Ethernet cable for connection to a local network

Serial port (COM port)

The 9-pin serial (COM) connector allows you to connect

devices that have serial ports such as mouse, modem, or

printers.

VGA port

This port allows you to connect your VivoMini to an

external display.

HDMI output port

This port allows you to connect your ASUS All-in-One PC

to another HDMI-compatible device for le sharing or

extending your display monitor.

USB 3.0 port

This USB 3.0 (Universal Serial Bus 3.0) port provides

a transfer rate of up to 5 Gbit/s and is backward

compatible to USB 2.0.

Air vents

The air vents allow cool air to enter and warm air to exit

the ASUS All-in-One PC.

WARNING! Ensure that paper, books, clothing, cables,

or other objects do not block any of the air vents or else

overheating may occur.

ASUS All-in-One PC

Kensington® security slot

The Kensington® security slot allows you to secure your

ASUS All-in-One PC using Kensington® compatible

security products.

Manual back cover lock

The manual back cover lock is used to keep the back

cover secured. This lock should be manually moved to

an unlocked position to remove the back cover.

Cable holder

Use this cable holder to organize your cables behind the

All-in-One PC.

ASUS All-in-One PC

Chapter 2: Using your ASUS All-

in-One PC

Placing on the desktop

Place your ASUS All-in-One PC on a at surface such as a table or desk,

and pull the stand open until it snaps in place. Then, tilt the display

panel to an angle of between 15 and 30 degrees from an upright

position.

15O0O30O

ASUS All-in-One PC

Connecting the wired keyboard and mouse

Connect the keyboard and mouse to the USB ports on the rear panel.

You may also connect the keyboard and mouse to the USB port on the

side panel if the keyboard and mouse cable is not long enough.

Setting up your ASUS All-in-One PC

ASUS All-in-One PC

Connecting the wireless keyboard and mouse

(optional)

1. Install batteries into the wireless keyboard and mouse.

3. You can begin using the wireless keyboard and mouse.

2. Connect the wireless dongle for keyboard and mouse to the USB

port.

ASUS All-in-One PC

Powering on the system

WARNING! DO NOT connect the AC power cord to an AC outlet prior to

connecting the DC plug to the system. Doing so may damage the AC/DC

adapter.

A. Connect the AC power cord to the AC/DC adapter.

B. Plug the AC power adapter into a 100V~240V power source.

C. Connect the DC power connector into your ASUS All-in-One PC’s

power (DC) input.

D. Press the power button.

ASUS All-in-One PC

NOTE:

• Theinputvoltageoftheadapteris100V–240V.

• Itisrecommendedthatthepowersocketisincloseproximitytothe

ASUS All-in-One PC.

• Thekeyboard,mouse,andpowersupplyillustrationsareforreference

only. Actual product specications may vary with territories.

• ASUSAll-in-OnePCdoesnotsupportwakeonWLAN.

• FordetailsonturningoyourASUSAll-in-OnePC,refertothe

Section Turning your ASUS All-in-One PC o in Working with Windows®

10.

ASUS All-in-One PC

Using the touch screen

The LCD screen panel of your All-in-One PC provides excellent viewing

features for photos, videos, and other multimedia les on your PC.

On selected models, ten-point touch is supported. With the ten-point

touch features, you can operate your ASUS All-in-One PC using gestures.

NOTE: The illustration above is for reference only. The appearance of your

ASUS All-in-One PC may vary depending on the model.

ASUS All-in-One PC

Gestures for the touch screen

panel

Gestures allow you to launch programs and access the settings of your

ASUS All-in-One PC. Refer to the following illustrations when using hand

gestures on your touch screen panel.

NOTE: The following screenshots are for reference only. The touch screen

panel’s appearance may vary depending on model.

Left edge swipe Right edge swipe

Swipe from the left edge of the

screen to launch Task view.

Swipe from the right edge of

the screen to launch Action

Center.

Using touch screen panel gestures on

Windows® 10

The gestures allow you to launch programs and access the settings of

your ASUS All-in-One PC. The functions can be activated by using the

hand gestures on your ASUS All-in-One PC’s touch screen panel.

ASUS All-in-One PC

Zoom in Zoom out

Spread apart your two ngers on

the touch screen panel.

Bring together your two ngers

on the touch screen panel.

Tap/Double-tap Press and hold

• Tapanapptoselectit.

• Double-tapanappto

launch it.

Press and hold to open the

right-click menu.

ASUS All-in-One PC

Finger slide Drag

Slide your nger to scroll up and

down and slide your nger to

pan the screen left or right.

• Dragtocreateaselection

box around multiple

items.

• Draganddropanitem

to move it to a new

location.

ASUS All-in-One PC

Chapter 3:

Working with Windows® 10

Starting for the rst time

When you start your ASUS All-in-One PC for the rst time, a series of

screens appear to guide you in conguring your Windows® 10 operating

system.

To start your ASUS All-in-One PC for the rst time:

1. Press the power button on your ASUS All-in-One PC. Wait for a

few minutes until the setup screen appears.

2. From the setup screen, pick your region and a language to use on

your ASUS All-in-One PC.

3. Carefully read the License Terms. Select I accept.

4. Follow the onscreen instructions to congure the following basic

items:

• Personalize

• Getonline

• Settings

• Youraccount

5. After conguring the basic items, Windows® 10 proceeds to install

your apps and preferred settings. Ensure that your ASUS All-in-

One PC is kept powered on during the setup process.

6. Once the setup process is complete, the Start screen appears.

NOTE: The screenshots in this chapter are for reference only.

ASUS All-in-One PC

Start menu

The Start menu is the main gateway to your ASUS All-in-One PC’s

programs, Windows® apps, folders, and settings.

Change account settings, lock, or sign out from your account

Launch the Start menu

Shut down, restart, or put your ASUS All-in-One PC to sleep

Launch All apps

Launch Taskview Launch an app from the taskbar

Launch an app from the Start screen

Launch File Explorer

Launch Settings

Launch Search

You can use the Start menu to do these common activities:

• StartprogramsorWindows®apps

• OpencommonlyusedprogramsorWindows®apps

• AdjustASUSAll-in-OnePCsettings

• GethelpwiththeWindowsoperatingsystem

• TurnoyourASUSAll-in-OnePC

• LogofromWindowsorswitchtoadierentuseraccount

ASUS All-in-One PC

Launching the Start menu

Tap the Start button in the lower-left corner of

your desktop.

Position your mouse pointer over the Start button

in the lower-left corner of your desktop then

click it.

Press the Windows logo key on your keyboard.

Opening programs from the Start menu

One of the most common uses of the Start menu is opening programs

installed on your ASUS All-in-One PC.

Tap the program to launch it.

Position your mouse pointer over the program then

click to launch it.

Use the arrow keys to browse through the programs.

Press to launch it.

NOTE: Select All apps at the bottom of the left pane to display a full list of

programs and folders on your ASUS All-in-One PC in alphabetical order.

ASUS All-in-One PC

Windows® apps

These are apps pinned on the right pane of the Start menu and

displayed in tiled-format for easy access.

NOTE: Some Windows® apps require signing in to your Microsoft account

before they are fully launched.

ASUS All-in-One PC

Working with Windows® apps

Use your ASUS All-in-One PC’s touch screen, mouse, or keyboard to

launch, customize, and close apps.

Launching Windows® apps from the Start menu

Tap the app to launch it.

Position your mouse pointer over the app then click to

launch it.

Use the arrow keys to browse through the apps. Press

to launch an app.

Customizing Windows® apps

You can move, resize, unpin, or pin apps to the taskbar from the Start

menu using the following steps:

Moving apps

Press and hold the app, then drag and drop it to a new

location.

Position your mouse pointer over the app, then drag

and drop the app to a new location.

ASUS All-in-One PC

Resizing apps

Press and hold the app, then tap and select an app

tile size.

Position your mouse pointer over the app and right-

click it, then click Resize and select an app tile size.

Use the arrow keys to navigate to the app. Press ,

then select Resize and select an app tile size.

Unpinning apps

Press and hold the app, then tap the icon.

Position your mouse pointer over the app and right-

click it, then click Unpin from Start.

Use the arrow keys to navigate to the app. Press ,

then select Unpin from Start.

ASUS All-in-One PC

Pinning more apps to the Start menu

From All apps, press and hold the app you want to add

to the Start menu, then tap Pin to Start.

From All apps, position your mouse pointer over the

app you want to add to the Start menu and right-click

it, then click Pin to Start.

From All apps, press on the app that you want to

add to the Start menu, then select Pin to Start.

Pinning apps to the taskbar

Press and hold the app, then tap Pin to taskbar.

Position your mouse pointer over the app and right-

click it, then click Pin to taskbar.

Use the arrow keys to navigate to the app. Press ,

then select Pin to taskbar.

ASUS All-in-One PC

Task view

Quickly switch between opened apps and programs using the task view

feature, you can also use task view to switch between desktops.

Launching task view

Tap the icon on the taskbar or swipe form the left

edge of the screen.

Position your mouse pointer over the icon on the

taskbar and click it.

Press on your keyboard.

ASUS All-in-One PC

Snap feature

The Snap feature displays apps side-by-side, allowing you to work or

switch between apps.

Snap hotspots

You can drag and drop apps to these hotspots to snap them into place.

ASUS All-in-One PC

Using Snap

1. Launch the app you wish to snap.

2. Drag the title bar of your app and drop the app

to the edge of the screen to snap.

3. Launch another app and repeat the above steps

to snap another app.

1. Launch the app you wish to snap.

2. Press and hold the key, then use the arrow

keys to snap the app.

3. Launch another app and repeat the above steps

to snap another app.

ASUS All-in-One PC

Action Center

Action Center consolidates notications from apps and presents a single

place where you can interact with them. It also has a really useful Quick

Actions section at the bottom.

Launching Action Center

Click the icon on the taskbar or swipe from the

right edge of the screen.

Position your mouse pointer over the icon on the

taskbar and click it.

Press on your keyboard.

ASUS All-in-One PC

Other keyboard shortcuts

Using the keyboard, you can also use the following shortcuts to help

you launch applications and navigate Windows® 10.

Launches Start menu

Launches Action Center

Launches the desktop

Launches the File Explorer

Opens the Share panel

Launches Settings

Launches Connect panel

Activates the Lock screen

Minimizes all currently active windows

ASUS All-in-One PC

Launches Search

Launches Project panel

Opens the Run window

Opens Ease of Access Center

Opens the context menu of the Start

button

Launches the magnier icon and zooms in

your screen

Zooms out your screen

Opens Narrator Settings

NOTE: Ensure to install Microsoft Outlook to use the function key

<fn> + <F3> on the wired keyboard.

ASUS All-in-One PC

Connecting to wireless networks

Wi-Fi

Access emails, surf the Internet, and share applications via social

networking sites using your ASUS All-in-One PC’s Wi-Fi connection.

Connecting Wi-Fi

Connect your ASUS All-in-One PC to a Wi-Fi network by using the

following steps:

1. Select the icon from the taskbar.

2. Select the icon to enable Wi-Fi.

3. Select an access point from the list of available

Wi-Fi connections.

4. Select Connect to start the network connection.

NOTE: You may be prompted to enter a security key to

activate the Wi-Fi connection.

ASUS All-in-One PC

1. Launch Settings from the Start menu.

2. Select Devices, then select Bluetooth to search

for Bluetooth-enabled devices.

3. Select a device from the list. Compare the

passcode on your ASUS All-in-One PC with the

passcode sent to your chosen device. If they are

the same, select Yes to successfully pair your ASUS

All-in-One PC with the device.

NOTE: For some bluetooth-enabled devices, you may

be prompted to key in the passcode of your ASUS All-in-

One PC.

Bluetooth

Use Bluetooth to facilitate wireless data transfers with other Bluetooth-

enabled devices.

Pairing with other Bluetooth-enabled devices

You need to pair your ASUS All-in-One PC with other Bluetooth-enabled

devices to enable data transfers. Connect your devices by using the

following steps:

ASUS All-in-One PC

Connecting to wired networks

You can also connect to wired networks, such as local area networks

and broadband Internet connection, using your ASUS All-in-One PC’s

LAN port.

NOTE: Contact your Internet Service Provider (ISP) for details or

your network administrator for assistance in setting up your Internet

connection.

To congure your settings, refer to the following procedures.

IMPORTANT! Ensure that a network cable is connected between your

ASUS All-in-One PC’s LAN port and a local area network before performing

the following actions.

Conguring a dynamic IP/PPPoE network

connection

1. Launch Settings.

2. Select Network & Internet.

3. Select Ethernet > Network and Sharing Center.

4. Select your LAN then select Properties.

5. Select Internet Protocol Version 4(TCP/IPv4)

then select Properties.

6. Select Obtain an IP address automatically then

select OK.

NOTE: Proceed to the next steps if you are using PPPoE connection.

ASUS All-in-One PC

7. Return to the Network and Sharing Center

window then select Set up a new connection or

network.

8. Select Connect to the Internet then select Next.

9. Select Broadband (PPPoE).

10. Type your User name, Password, and Connection

name then select Connect.

11. Select Close to nish the conguration.

12. Select on the taskbar then select the

connection you just created.

13. Type your user name and password then select

Connect to start connecting to the Internet.

Conguring a static IP network connection

1. Repeat steps 1 to 5 under Conguring a dynamic

IP/PPPoE network connection.

2. Select Use the following IP address.

3. Type the IP address, Subnet mask and Default

gateway from your service provider.

4. If needed, you can also type the preferred DNS

server address and alternate DNS server address

then select OK.

ASUS All-in-One PC

Turning your ASUS All-in-One PC

off

YoucanturnoyourASUSAll-in-OnePCbydoingeitherofthe

following procedures:

• LaunchtheStartmenu,thenselect >

Shut down to do a normal shutdown.

• Fromthelog-inscreen,select > Shut down.

• Press to launch Shut Down

Windows. Select Shut Down from the drop-

down list then select OK.

• IfyourASUSAll-in-OnePCisunresponsive,

press and hold the power button for at least

four (4) seconds until your ASUS All-in-One PC

turnso.

ASUS All-in-One PC

Putting your ASUS All-in-One PC to sleep

To put your ASUS All-in-One PC to Sleep mode:

• LaunchtheStartmenu,thenselect >

Sleep to put your ASUS All-in-One PC to sleep.

• Fromthelog-inscreen,select > Sleep.

Press to launch Shut Down Windows.

Select Sleep from the drop-down list then select OK.

NOTE: You can also put your ASUS All-in-One PC to Sleep mode by

pressing the power button once.

ASUS All-in-One PC

Chapter 4: Recovering your

system

Using recovery options on your ASUS All-in-One PC allows you to

restore the system to its original state or simply refresh its settings to

help improve performance.

IMPORTANT!

• Backup all your data les before doing any recovery option on your

ASUS All-in-One PC.

• Notedownimportantcustomizedsettingssuchasnetworksettings,

user names, and passwords to avoid data loss.

• EnsurethatyourASUSAll-in-OnePCispluggedintoapowersource

before resetting your system.

Windows® 10 allows you to do any of the following recovery options:

• Keepmyles- This option allows you refresh your ASUS All-in-

OnePCwithoutaectingpersonalles(photos,music,videos,

documents).

Using this option, you can restore your ASUS All-in-One PC to its

default settings and delete other installed apps.

• Removeeverything- This option resets your ASUS All-in-One PC

to its factory settings. You must backup your data before doing

this option.

ASUS All-in-One PC

• Gobacktoanearlierbuild- This option allows you to go back

to an earlier build. Use this option if this build is not working for

you.

• Advancedstartup- Using this option allows you to perform

other advanced recovery options on your ASUS All-in-One PC

such as:

- Using a USB drive, network connection or Windows recovery

DVD to startup your ASUS All-in-One PC.

- Using Troubleshoot to enable any of these advanced

recovery options: System Restore, System Image Recovery,

Startup Repair, Command Prompt, UEFI Firmware Settings,

and Startup Settings.

Performing a recovery option

Refer to the following steps if you want to access and use any of the

available recovery options for your ASUS All-in-One PC.

1. Launch Settings and select Update and security.

ASUS All-in-One PC

2. Under the Update and security option, select Recovery then

select the recovery option you would like to perform.

ASUS All-in-One PC

Chapter 5: Repairing or Modifying

your ASUS All-in-One PC

Installing a RAM module

Repair or modify the RAM (Random Access Memory) module on your

ASUS All-in-One PC.

WARNING! Before removing the back cover, all the connected peripherals,

any telephone or telecommunication lines and power connector (such as

external power supply, battery pack, etc.).

IMPORTANT!

• Only ASUS-authorized technicians should remove and install the

RAM module inside your All-in-One PC. Please refer to the terms

and conditions in the warranty card.

• Visit an authorized service center or retailer for information on

RAM module upgrades for your ASUS All-in-One PC.

• Purchase RAM modules from authorized retailers of this ASUS All-

in-One PC to ensure maximum compatibility and reliability.

NOTE: The appearance of the RAM module may vary per model but the

RAM module installation remains the same.

ASUS All-in-One PC

To install a RAM module:

1. Loosen the screw on the base plate, and then detach the base

plate from your ASUS All-in-One PC.

2. Move the manual back cover lock to an unlocked position to

remove the back cover.

3. Pull out and completely remove the back cover from your ASUS

All-in-One PC.

ASUS All-in-One PC

4. Using both hands, align and insert the RAM module into the RAM

module slot (A) then push it down until it clicks in place (B).

NOTE:

• The RAM module ts in one orientation only. If it does not t, try

reversing it.

• Ensure that the RAM module is seated securely in place. The side

notches of the RAM module should be rmly xed in place.

angle

notches

ASUS All-in-One PC

5. Replace the back cover of your ASUS All-in-One PC. Then install

the base plate on your ASUS All-in-One PC and secure the screw.

ASUS All-in-One PC

Removing and replacing the Hard

Disk Drive (HDD)

1. Remove the base plate and the back cover from your All-in-One

PC.

NOTE: For details, refer to step 1~3 in the section Installing a RAM module.

2. Unlock the latch.

3. Move the HDD tray to the left (A), hold the black pulltab, and then

pull the HDD tray out of the HDD bay (B).

IMPORTANT! Only ASUS-authorized technicians should remove and

replace the HDD inside your All-in-One PC. Please refer to the terms and

conditions in the warranty card.

ASUS All-in-One PC

4. Remove the screws on the HDD tray (A) and move out the HDD (B).

5. With the connectors facing outward, install the new HDD into the

tray.

6. Align the HDD with the screws holes on the tray, and then secure

with the screws you removed earlier.

ASUS All-in-One PC

7. Hold the pulltab, put the HDD tray back into the HDD bay.

8. Replace the back cover of your ASUS All-in-One PC. Then install

the base plate on your ASUS All-in-One PC and secure the screw.

ASUS All-in-One PC

Appendices

Federal Communication Commission

Interference Statement

This equipment has been tested and found to comply with the limits

for a Class B digital device, pursuant to Part 15 of the FCC Rules. These

limits are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment generates, uses

and can radiate radio frequency energy and, if not installed and used

in accordance with the instructions, may cause harmful interference

to radio communications. However, there is no guarantee that

interference will not occur in a particular installation. If this equipment

does cause harmful interference to radio or television reception, which

can be determined by turning the equipment off and on, the user is

encouraged to try to correct the interference by one or more of the

following measures:

• Reorientorrelocatethereceivingantenna.

• Increasetheseparationbetweentheequipmentandreceiver.

• Connecttheequipmentintoanoutletonacircuitdierentfrom

that to which the receiver is connected.

• Consultthedealeroranexperiencedradio/TVtechnicianforhelp.

FCC Caution: Any changes or modications not expressly approved by

the party responsible for compliance could void the user’s authority to

operate this equipment.

Notices

ASUS All-in-One PC

This device complies with Part 15 of the FCC Rules. Operation is subject

to the following two conditions: (1) This device may not cause harmful

interference, and (2) this device must accept any interference received,

including interference that may cause undesired operation.

This device and its antenna(s) must not be co-located or operating in

conjunction with any other antenna or transmitter.

This device complies with Industry Canada licence-exempt RSS

standard(s). Operation is subject to the following two conditions: (1) this

device may not cause interference, and (2) this device must accept any

interference, including interference that may cause undesired operation

of the device.

RF exposure warning

The equipment complies with FCC RF exposure limits set forth for an

uncontrolled environment.

The equipment must not be co-located or operating in conjunction

with any other antenna or transmitter.

CAUTION: Any changes or modications not expressly approved by the

guarantee of this device could void the user’s authority to operate the

equipment.

ASUS All-in-One PC

Canadian Department of Communications

Statement

This digital apparatus does not exceed the Class B limits for radio noise

emissions from digital apparatus set out in the Radio Interference

Regulations of the Canadian Department of Communications.

This class B digital apparatus complies with Canadian ICES-003.

IC Radiation Exposure Statement for Canada

This equipment complies with IC radiation exposure limits set forth

for an uncontrolled environment. To maintain compliance with IC RF

exposure compliance requirements, please avoid direct contact to the

transmitting antenna during transmitting. End users must follow the

specic operating instructions for satisfying RF exposure compliance.

Operation is subject to the following two conditions:

• Thisdevicemaynotcauseinterferenceand

• Thisdevice must acceptanyinterference,includinginterference

that may cause undesired operation of the device.

Canada, Industry Canada (IC) Notices

This Class B digital apparatus complies with Canadian ICES-003 and RSS-

210. Operation is subject to the following two conditions:

1) this device may not cause interference, and 2) this device must accept

any interference, including interference that may cause undesired

operation of the device.

ASUS All-in-One PC

Radio Frequency (RF) Exposure Information

The radiated output power of the wireless device is below the Industry

Canada (IC) radio frequency exposure limits. The wireless device should

be used in such a manner such that the potential for human contact

during normal operation is minimized.

Canada, avis d’Industry Canada (IC)

Cet appareil numerique de classe B est conforme aux normes

canadiennes ICES-003 et RSS-210.

Son fonctionnement est soumis aux deux conditions suivantes: 1) cet

appareil ne doit pas

causer d’interference et 2) cet appareil doit accepter

touteinterference,notammentlesinterferencesquipeuventaecterson

fonctionnement.

Informations concernant l’exposition aux

frequences radio (RF)

La puissance de sortie emise par l’appareil de sans l est inferieure a la

limite d’exposition aux frequences radio d’Industry Canada (IC). Utilisez

l’appareil de sans l de facon a minimiser les contacts humains lors du

fonctionnement normal.

ASUS All-in-One PC

Declaration of Conformity (R&TTE directive

1999/5/EC)*

* Replaced in 2017 by RED 2014/53/EU

The following items were completed and are considered relevant and

sucient:

Essential requirements as in [Article 3]

Protection requirements for health and safety as in [Article 3.1a]

Testing for electric safety according to [EN 60950]

Protection requirements for electromagnetic compatibility in [Article

3.1b]

Testing for electromagnetic compatibility in [EN 301 489-1] & [EN 301

489-17] & [EN 301 489-3]

Eectiveuseoftheradiospectrumasin[Article3.2]

Radio test suites according to [EN 300 328-2]

Wireless Operation Channel for Dierent

Domains

N. America 2.412-2.462 GHz Ch01 through CH11

Japan 2.412-2.484 GHz Ch01 through Ch14

Europe ETSI 2.412-2.472 GHz Ch01 through Ch13

ASUS All-in-One PC

France Restricted Wireless Frequency Bands

Some areas of France have a restricted frequency band. The worst case

maximum authorized power indoors are:

• 10mWfortheentire2.4GHzband(2400MHz-2483.5MHz)

• 100mWforfrequenciesbetween2446.5MHzand2483.5MHz

NOTE: Channels 10 through 13 inclusive operate in the band 2446.6 MHz

to 2483.5 MHz.

There are few possibilities for outdoor use: On private property or on

the private property of public persons, use is subject to a preliminary

authorization procedure by the Ministry of Defense, with maximum

authorizedpowerof100mWinthe2446.5–2483.5MHzband.Use

outdoors on public property is not permitted.

In the departments listed below, for the entire 2.4 GHz band:

• Maximumauthorizedpowerindoorsis100mW

• Maximumauthorizedpoweroutdoorsis10mW

Departmentsinwhichtheuseofthe2400–2483.5MHzbandis

permitted with an EIRP of less than 100mW indoors and less than 10mW

outdoors:

ASUS All-in-One PC

01 Ain 02 Aisne 03 Allier

05 Hautes Alpes 08 Ardennes 09 Ariège

11 Aude 12 Aveyron 16 Charente

24 Dordogne 25 Doubs 26 Drôme

32 Gers 36 Indre 37 Indre et Loire

41 Loir et Cher 45 Loiret 50 Manche

55 Meuse 58 Nièvre 59 Nord

60 Oise 61 Orne 63 Puy du Dôme

64 Pyrénées

Atlantique

66 Pyrénées Orientales 67 Bas Rhin

68 Haut Rhin 70 Haute Saône 71 Saône et Loire

75 Haute Saône 82 Tarn et Garonne 84 Vaucluse

88 Vosges 89 Yonne 90 Territoire de

Belfort

94 Val de Marne

This requirement is likely to change over time, allowing you to use your

wireless LAN card in more areas within France. Please check with ART

for the latest information (www.art-telecom.fr)

NOTE: Your WLAN Card transmits less than 100mW, but more than 10mW.

To prevent radio interference to the licensed service (i.e. co-channel

Mobile Satellite systems) this device is intended to be operated indoors

and away from windows to provide maximum shielding. Equipment (or

its transit antenna) that is installed outdoors is subject to licensing.

Because high power radars are allocated as primary users (meaning they

have priority) in 5250-5350 MHz, these radars could cause interference

and/or damage to license exempt LAN devices.

ASUS All-in-One PC

CE Mark Warning

This is a Class B product, in a domestic environment, this product may

cause radio interference, in which case the user may be required to take

adequate measures.

CE marking for devices without wireless LAN/

Bluetooth

The shipped version of this device complies with the requirements of

the EMC directives 2004/108/EC (replaced in April 2016 by 2014/30/EU)

“Electromagnetic compatibility” and 2006/95/EC (replaced in April 2016

by 2014/35/EU) “Low voltage directive”.

CE marking for devices with wireless LAN/

Bluetooth

This equipment complies with the requirements of Directive

1999/5/EC (replaced in 2017 by RED 2014/53/EU) of the European

Parliament and Commission from 9 March, 1999 governing Radio and

Telecommunications Equipment and mutual recognition of conformity.

is for class II device.

ASUS All-in-One PC

NO DISASSEMBLY

The warranty does not apply to the

products that have been disassembled by

users

Lithium-Ion Battery Warning

CAUTION: Danger of explosion if battery is incorrectly replaced.

Replace only with the same or equivalent type recommended by the

manufacturer. Dispose of used batteries according to the manufacturer’s

instructions.

No Exposure to Liquids

DO NOT expose to or use near liquids, rain, or moisture. This product is

not waterproof or oil-proof.

This symbol of the crossed out wheeled bin indicates that the product

(electrical, electronic equipment, and mercury-containing button

cell battery) should not be placed in municipal waste. Check local

regulations for disposal of electronic products.

DO NOT throw the battery in municipal waste. The symbol of the

crossed out wheeled bin indicates that the battery should not be

placed in municipal waste.

請勿將電池當作一般垃圾丟棄。這個標誌表示電池不應視為一般

垃圾丟棄。

ASUS All-in-One PC

REACH

Complying with the REACH (Registration, Evaluation, Authorization,

and Restriction of Chemicals) regulatory framework, we publish the

chemical substances in our products at ASUS REACH website at http://

csr.asus.com/english/REACH.htm.

Global Environmental Regulation Compliance

and Declaration

ASUS follows the green design concept to design and manufacture

our products, and makes sure that each stage of the product life cycle

of ASUS product is in line with global environmental regulations. In

addition, ASUS disclose the relevant information based on regulation

requirements.

Please refer to http://csr.asus.com/english/Compliance.htm for

information disclosure based on regulation requirements ASUS is

complied with:

Japan JIS-C-0950 Material Declarations

EU REACH SVHC

Korea RoHS

ASUS Recycling/Takeback Services

ASUS recycling and takeback programs come from our commitment

to the highest standards for protecting our environment. We believe

in providing solutions for you to be able to responsibly recycle our

products, batteries, other components as well as the packaging

materials. Please go to http://csr.asus.com/english/Takeback.htm for

detailedrecyclinginformationindierentregions.

ASUS All-in-One PC

Coating Notice

IMPORTANT! To provide electrical insulation and maintain electrical

safety, a coating is applied to insulate the device except on the areas

where the I/O ports are located.

Prevention of Hearing Loss

To prevent possible hearing damage, do not listen at high volume levels

for long periods.

Rechargeable Battery Recycling Service in North

America

For US and Canada customers, you can call 1-800-822-

8837 (toll-free) for recycling information of your ASUS

products’ rechargeable batteries.

ASUS All-in-One PC

ENERGY STAR complied product

ENERGY STAR is a joint program of the U.S.

Environmental Protection Agency and the

U.S. Department of Energy helping us all save

money and protect the environment through

energy ecient products and practices.

All ASUS products with the ENERGY STAR logo

comply with the ENERGY STAR standard, and

the power management feature is enabled by

default. The monitor and computer are automatically set to sleep after

10 and 30 minutes of user inactivity. To wake your computer, click the

mouse or press any key on the keyboard.

Please visit http://www.energystar.gov/powermanagement for

detail information on power management and its benets to the

environment. In addition, please visit http://www.energystar.gov for

detail information on the ENERGY STAR joint program.

NOTE: ENERGY STAR is NOT supported on FreeDOS and Linux-based

products.

Manufacturer ASUSTek COMPUTER INC.

Address, City 4F, No. 150, LI-TE RD., PEITOU, TAIPEI 112,

TAIWAN

Telephone Number +886-2-2894-3447

Authorized

Representative in Europe ASUS COMPUTER GmbH

Address, City HARKORT STR. 21-23, 40880 RATINGEN

Country GERMANY

ASUS All-in-One PC

Table of Contents

ASUS A6421UKH-BC032R User Manual

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