Table of Contents
- 1 Getting to know your wireless router
- 2 Creating your network
- 3 Network configuration using the web GUI
- 4 Using the utilities
- 5 Troubleshooting
- Appendices
ASUS DSL-AC88U User Manual
Displayed below is the user manual for DSL-AC88U by ASUS which is a product in the Wireless Routers category. This manual has pages.
Related Manuals
User Guide
DSL-AC88U
Dual-band Wi-Fi ADSL/VDSL
Modem Router
2
Copyright © 2016 ASUSTeK Computer Inc. All Rights Reserved.
No part of this manual, including the products and software described
in it, may be reproduced, transmitted, transcribed, stored in a retrieval
system, or translated into any language in any form or by any means, except
documentation kept by the purchaser for backup purposes, without the express
written permission of ASUSTeK Computer Inc. (“ASUS”).
Product warranty or service will not be extended if: (1) the product is repaired,
modified or altered, unless such repair, modification of alteration is authorized
in writing by ASUS; or (2) the serial number of the product is defaced or missing.
ASUS PROVIDES THIS MANUAL “AS IS” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. IN NO EVENT SHALL ASUS, ITS DIRECTORS, OFFICERS,
EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL,
OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS,
LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS
AND THE LIKE), EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR
PRODUCT.
SPECIFICATIONS AND INFORMATION CONTAINED IN THIS MANUAL ARE
FURNISHED FOR INFORMATIONAL USE ONLY, AND ARE SUBJECT TO CHANGE
AT ANY TIME WITHOUT NOTICE, AND SHOULD NOT BE CONSTRUED AS A
COMMITMENT BY ASUS. ASUS ASSUMES NO RESPONSIBILITY OR LIABILITY
FOR ANY ERRORS OR INACCURACIES THAT MAY APPEAR IN THIS MANUAL,
INCLUDING THE PRODUCTS AND SOFTWARE DESCRIBED IN IT.
Products and corporate names appearing in this manual may or may not be
registered trademarks or copyrights of their respective companies, and are used
only for identification or explanation and to the owners’ benefit, without intent
to infringe.
E12102
First Edition
October 2016
3
Table of contents
1 Getting to know your wireless router 5
Package contents ........................................................................................ 5
Hardware features ....................................................................................... 6
2 Creating your network 9
Positioning your router ............................................................................. 9
What you need ...........................................................................................10
Connecting your devices ........................................................................11
Before you proceed...................................................................................14
3 Network configuration using the web GUI 21
Logging in to the web GUI .....................................................................21
Setting up the wireless security settings ..........................................23
Managing your network clients ...........................................................25
Monitoring your USB device ..................................................................26
Creating your Guest Network ...............................................................28
Using the Traffic Manager .......................................................................29
Managing QoS (Quality of Service) Bandwidth .......................29
Monitoring Traffic .............................................................................. 30
Using USB application .............................................................................31
Using AiDisk for File Sharing ..........................................................31
Using the Servers Center ........................................................................34
Using the Network Place (Samba) Share service ....................34
Using the FTP Share service............................................................36
Using the Miscellaneous setting ...................................................38
Configuring Advanced settings ............................................................39
Setting up the DHCP Server ...........................................................39
Upgrading the firmware ..................................................................40
Restoring/Saving/Uploading settings ........................................41
4
Setting up your network printer ..........................................................42
4 Using the utilities 45
Device Discovery .......................................................................................45
Firmware Restoration ............................................................................... 46
5 Troubleshooting 47
Troubleshooting ........................................................................................47
ASUS DDNS Service ..................................................................................51
Appendices 53
Notices ........................................................................................................... 53
Networks Global Hotline Information ................................................ 67
ASUS Contact information .....................................................................70
5
1 Getting to know your wireless
router
Package contents
• Ifanyoftheitemsisdamagedormissing,contactASUSfor
technical inquiries and support. Refer to the ASUS Support
Hotline list at the back of this user manual.
• Keeptheoriginalpackagingmaterialincaseyouwouldneed
future warranty services such as repair or replacement.
ADSL/VDSL WiFi modem router
Network cable
AC adapter
Phone cable
Quick Start Guide
Warranty card
Support CD (User Manual/utilities)
Splitter (varies with regions)
6
Hardware features
1
Power LED
O: No power.
On: Device is ready.
Flashing slowly: Rescue mode
Flashing quickly: WPS in progress.
2
5GHz LED
O: No 5GHz signal.
On: Wireless system is ready.
Flashing: Transmitting or receiving data via wireless connection.
3
2.4GHz LED
O: No 2.4GHz signal.
On: Wireless system is ready.
Flashing: Transmitting or receiving data via wireless connection.
4
INTERNET LED
Red: No power or no Internet connection.
On: Connection to a Wide Area Network (WAN).
5
DSL LED
O: No DSL connection.
On: Connection to DSL.
14 5 6
3
278
9 10 11
7
6
E-WAN LED
O: No Ethernet connection.
ON: Connection to Ethernet.
7
LAN LED
O: No power or no physical connection.
On: Has physical connection to a local area network (LAN).
8
USB LED
O: No power or no physical connection with a USB device.
On: Has physical connection with a USB device.
9
USB 3.0 port
Insert a USB 3.0/2.0 device such as USB hard disk or USB flash drive into the
port.
Insert your iPad’s USB cable into the port to charge your iPad.
10 LED Button
This button turns on/off the LED indicators.
11 Wi-Fi Button
This button enables or disables Wi-Fi.
Use only the power adapter that came with your package. Using
other adapters may damage the device.
DC Power adapter DC output 19V with max. 1.75A current
Operating
Temperature
0~40oCStorage Temperature 0~70oC
Operating Humidity 50~90% Storage Humidity 20~90%
Power adapter specications:
8
12 Reset button
This button resets or restores the system to its factory default settings.
13 WPS button
This button launches the WPS Wizard.
14 DSL port
Connect to a splitter or to a telephone outlet via an RJ-11 cable.
15 LAN 1 ~ 4 ports
Connect network cables into these ports to establish LAN connection.
16 WAN port
Connect a network cable into this port to establish WAN connection.
17 USB 2.0 port
Insert a USB 2.0 devices such as USB hard disks or USB flash drives into this
port.
18
Power (DC-IN) port
Insert the bundled AC adapter into this port and connect your router to a
power source.
19 Power button
This button powers on or powers off the router.
15
12
13 14 16 17 18 19
9
2 Creating your network
Positioning your router
To get the best wireless network performance from your wireless
router, follow the recommendations below:
• Placethewirelessrouteratthecenterofyournetworkfor
maximum wireless coverage.
• Keepthedeviceawayfrommetalobstructionsandawayfrom
direct sunlight.
• Keepthedeviceawayfrom802.11gor20MHzonlyWi-Fi
devices, 2.4GHz computer peripherals, Bluetooth devices,
cordless phones, transformers, heavy-duty motors, fluorescent
lights, microwave ovens, refrigerators, and other industrial
equipment to prevent signal interference or loss.
90°
WiFi
LED
10
What you need
To set up your network, you need one or two computers that meet
the following system requirements:
• EthernetRJ-45(LAN)port(10Base-T/100Base-TX/1000Base-T)
• IEEE802.11a/b/g/n/acwirelesscapability
• AninstalledTCP/IPservice
• WebbrowsersuchasMicrosoftInternetExplorer,Mozilla
Firefox, Apple Safari, or Google Chrome
• Ifyourcomputerdoesnothavebuilt-inwirelesscapabilities,
install an IEEE 802.11a/b/g/n/ac WLAN adapter to your
computer to connect to the network.
• Withitsdualbandtechnology,yourADSL/VDSLrouter
supports 2.4GHz and 5GHz wireless signals simultaneously.
This allows you to browse the Internet or access e-mail
messages using the 2.4GHz band while streaming high-
definition audio/video files such as movies or music using the
5GHz band.
• IfyouareusingonlyonecomputerwithasinglebandIEEE
802.11a/b/g/n/ac WLAN adapter, you will only be able to use
the 2.4GHz band.
• IfyouareusingonlyonecomputerwithadualbandIEEE
802.11a/b/g/n/ac WLAN adapter, you will be able to use the
2.4GHz or 5GHz band.
• IfyouareusingtwocomputerswithbothIEEE802.11a/b/g/
n/ac WLAN adapters, you will be able to use both 2.4GHz and
5GHz bands simultaneously.
• TheEthernetRJ-45cablesusedtoconnectthenetwork
devices should not exceed 100 meters.
11
Connecting your devices
• Use a wired connection when setting up your wireless router
to avoid possible wireless setup issues.
• BeforesettingupyourASUSwirelessrouter,dothefollowing:
• Ifyouarereplacinganexistingrouter,disconnectitfrom
your network.
• Disconnectthecables/wiresfromyourexistingmodem.If
your modem has a backup battery, remove it as well.
• Rebootyourcomputer(recommended).
12
Wired connection
To set up your ADSL/VDSL router using a wired connection:
1. Insert the splitter’s line connector to the phone outlet and
connect your phone into the phone port.
2. Using the bundled phone cable, connect your DSL-AC88U’s DSL
port to the splitter’s DSL port.
3. Using the bundled network cable, connect your computer to
the ADSL/VDSL modem router’s LAN port.
Computer
Wall Power Outlet
Power
Wall telephone
outlet
LAN
13
Wireless connection
To set up your ADSL/VDSL router using a wireless connection:
1. Insert your wireless modem router’s AC adapter into the DC-IN
port and plug it to a power outlet.
2. Using the bundled phone cable, connect your DSL-AC88U’s DSL
port to the splitter’s DSL port.
3. Install an IEEE 802.11 a/b/g/n/ac WLAN adapter to your
computer to connect to the wireless network.
Computer
Wall Power Outlet
Power
Wall telephone
outlet
14
Before you proceed
Before configuring your wireless router, apply the steps
described in this section to each computer on the network to
avoid problems connecting to the wireless network.
A. Disable any congured proxy servers.
Windows® 7 / 8*
The screenshots provided are for Windows® 7 only. The steps
and options may be different for Windows® 8 and Windows® 8.1.
1. Click Start > Internet
Explorer.
2. Click Tools > Internet
options > Connections
tab > LAN settings.
15
3. From the Local Area
Network (LAN) Settings
window, uncheck Use a
proxy server for your LAN.
4. Click OK then Apply.
MAC OSX
1. From your Apple
Safari browser, click
Safari > Preferences
> Advanced. On the
Proxies item, click
Change Settings...
2. From the Network
screen, uncheck FTP
Proxy and Web Proxy
(HTTP).
3. Click OK then Apply.
16
B. Congure TCP/IP settings to automatically obtain
an IP address.
Windows® 7 / 8
2. On the Network Connections
window, click on Local Area
Connection.
3. On the Local Area Connection
Network Status window, click
Properties.
1. Click Start > Control Panel
> Network and Internet
> Network and Sharing
Center > Change adapter
settings.
The screenshots provided are for Windows® 7 only. The steps
and options may be different for Windows® 8 and Windows® 8.1.
17
4. Select Internet Protocol
Version 4 (TCP/IPv4) or
Internet Protocol Version
6 (TCP/IPv6), then click
Properties.
6. Tick Obtain an IP address
automatically.
7. Click OK.
18
MAC OSX
1. Click Apple Menu
>System Preferences >
Network
2. Click Ethernet on the
left panel.
3. On the Configure IPv4,
item select Using
DHCP.
4. Cllick Apply.
19
1. Ensure that the DSL LED on the DSL-AC88U front panel is on
and not flashing.
Setting up your ADSL/VDSL router
20
2. Launch your web browser. The QIS web page appears
automatically and starts detecting your connection type,
VPI/VCI value and encapsulation mode.
If the QIS web page does not appear after you launched your
web browser, disable the proxy settings on your web browser.
21
3 Network conguration using
the web GUI
Logging in to the web GUI
Your ASUS Wireless Router uses a web-based user interface that
allows you to configure the router using any web browser such as
Internet Explorer, Mozilla Firefox, Apple Safari, or Google Chrome.
To log in to the web GUI:
1. Launch your web browser and manually key in the
wireless router’s default IP address:
http://router.asus.com
2. On the login page, key in the default user name
(admin) and password (admin).
22
3. The wireless router GUI provides access to various
configuration settings.
23
You can set up different wireless security settings for 2.4GHz
and 5GHz bands.
Setting up the wireless security settings
To protect your wireless network from unauthorized access, you
need to configure its security settings.
To set up the wireless security settings:
1. Key in http://router.asus.com on your web browser.
2. On the login screen, key in the default user name (admin) and
password (admin), then click OK. The wireless router’s web GUI
launches.
3. On the Network Map screen, the System status area displays
the wireless security settings such as SSID, security level, and
encryption settings.
24
4. On the Wireless name (SSID) field, key in a unique name for
your wireless network.
5. From the Authentication Method dropdown list, select the
encryption method for your wireless network.
6. Key in your security passkey.
7. Click Apply.
25
Managing your network clients
To manage your network clients:
1. Launch the wireless router’s web GUI.
2. On the Network Map screen, click the Clients icon to display
information about your network clients.
26
Monitoring your USB device
The ASUS Wireless Router provides one USB 3.0 port for
connecting USB devices such as a USB storage device and USB
printer.
• Tousethisfeature,youneedtoplugaUSBstoragedevice,
such as a USB hard disk or USB flash drive, to the USB
3.0 port on the rear panel of your wireless router. Ensure
that the USB storage device is formatted and partitioned
properly.
• RefertothePlug-n-ShareDiskSupportListat
http://event.asus.com/networks/disksupport
You first need to create a user account to allow other network
clients to access the USB device. For more details, refer to the
section Using AiDisk for sharing les in this user manual.
To monitor your USB device:
1. Launch the wireless router’s web GUI.
2. On the Network Map screen, select the USB Disk Status icon to
display information about your USB device.
27
3. On the AiDisk Wizard item, click GO to set up an FTP server for
Internet file sharing.
• FormoredetailsonsettingupAiDisk,refertothesection
Using the Network Place (Samba) Share service and Using
the FTP Share service in this user manual.
• ThisrouterworkswithmostUSBHDDs/Flashdisks(upto2TB
size) and supports read-write access for FAT16, FAT32, EXT2,
EXT3, and NTFS.
• TosafelyremovetheUSBdisk,launchthewebGUI(http://
router.asus.com), then in the Network Map page, click the
USB icon > Eject USB disk.
• IncorrectremovaloftheUSBdiskmaycausedatacorruption.
28
Creating your Guest Network
Setting up a Guest Network provides wireless Internet
connectivity for temporary visitors while restricting access to your
private network.
To create your guest network:
1. Click Guest Network on the left navigation panel.
2. Click Enable.
3. To configure additional options, click any of the items listed.
4. Assign a wireless name for your temporary network on the
SSID field.
5. Select an Authentication Method.
6. Select a WEP Encryption method.
7. Specify the Access time or click Limitless.
8. Select Disable or Enable on the Access Intranet item.
9. Click Apply.
29
Your bandwidth information is available from your ISP.
Using the Trac Manager
Managing QoS (Quality of Service) Bandwidth
The Quality of Service feature allows you to set the bandwidth
priority and manage network traffic.
To set up QoS:
1. Click Trac Manager on the left navigation panel and click the
QoS tab.
2. Click ON to enable QoS.
3. Input values for Upload Bandwidth and Download
Bandwidth.
4. Click Save.
5. If you want to prioritize specific network applications and
network services, click User-dened Priority on the upper-
right hand corner.
6. Adjust the values as needed. Click Apply.
30
Monitoring Trac
Click the Trac Monitor tab to view the network activity of your
Internet, Wired, and Wireless connections for the last 24 hours,
daily or in real-time.
31
Using USB application
The USB application menu displays several options including
AiDisk, Servers Center, and Network Printer Server.
Using AiDisk for File Sharing
AiDisk allows you to share files stored in a connected USB storage
device through the network.
Before using AiDisk, connect a USB storage device, such as a
USB hard disk or USB flash drive, to the USB 3.0 port on the rear
panel of your wireless router. The USB storage device should be
formatted and partitioned properly. Refer to the Plug-n-Share
Disk Support List for disk format, file and partition size at
http://event.asus.com/networks/disksupport
To avoid data loss or damage to the USB storage device, always
follow the steps to safely remove your USB device.
32
To use AiDisk:
1. Click USB application on the left navigation panel and click
the AiDisk icon.
2. From the Welcome to AiDisk wizard screen, click Go.
3. Assign access rights to the USB storage device. Select limitless
access rights, limited access rights, and admin rights to
define read-right privileges to files stored in the USB storage
device. Click Next.
33
6. Click Finish.
7. To access the USB storage device via FTP from a client on the
network, launch a web browser or a third-party FTP client utility
and key in the FTP link (ftp://<domain name>) you previously
created.
4. To set up your domain name via the ASUS DDNS service, select
I will use the service and accept Terms of service and key in
your preferred domain name. Your domain name will follow the
format xxx.asuscomm.com, where xxx is your host name.
5. Click Next.
34
Using the Servers Center
Servers Center provides settings for Samba and FTP Shares.
Using the Network Place (Samba) Share service
The Network Place (Samba) Share feature allows Mac OSX,
Windows, and Linux clients to access files on the USB storage
device.
To use Samba share:
1. Click USB application on the left navigation panel and click
the Servers Center icon.
2. Click the Network place (Samba) Share tab.
3. Click Share with account.
4. Click the Add button to create user accounts for users
who will be accessing the USB storage device via Samba.
35
5. Assign a name for the user account and key in a password. Click
Add.
6. Use the Modify and Delete buttons to change the
password or remove the user account.
7. Select a user and assign the type of access rights for files or
folders located in the storage device:
• R/W: Select this option to assign read/write access for a
specific file/folder.
• R: Select this option to assign read only access for a specific
file/folder.
• No: Select this option if you do not want to share a specific
file/folder.
8. Click Apply.
36
Using the FTP Share service
Your ASUS wireless router can set up the connected USB storage
device as an FTP server.
To set up the FTP Share service:
1. Configure file sharing using the steps in Using AiDisk for File
Sharing.
2. Click USB application on the left navigation panel and click
the Servers Center icon.
3. Click the FTP Share tab.
4. Click Enable FTP.
5. Click Share with account.
6. Click the Add button to create accounts for users who
will be accessing the USB storage device via FTP Server.
7. Assign a name for the user account and key in a password. Click
Add.
37
8. Select the type of access rights for the storage device:
• R/W: Select this option to assign read/write access for a
specific file/folder.
• W: Select this option to assign write only access for a
specific file/folder.
• R: Select this option to assign read only access for a specific
file/folder.
• No: Select this option if you do not want to share a specific
file/folder.
9. Click Apply.
10. To access the FTP server from a client on the network, key
in ftp://<hostname>.asuscomm.com on a web browser or
a third-party FTP utility. Once prompted, key in the account
username and password you set up in Step 7.
38
Using the Miscellaneous setting
The Miscellaneous settings page allows you to configure
additional properties for the USB disk. You can change the
maximum number of users who can access the USB storage
device, assign a device name and work group, or specify the
language settings for the FTP server.
To congure additional USB device settings:
1. Click USB application on the left navigation panel and click
Servers Center.
2. Click the Miscellaneous setting tab.
3. Specify or change configuration settings as needed.
3. Click Apply.
39
Conguring Advanced settings
Setting up the DHCP Server
Your wireless router uses DHCP to assign IP addresses
automatically on your network. You can specify the IP address
range and lease time for the clients on your network.
To congure the DHCP server:
1. Click LAN on the left navigation panel.
2. Click the DHCP Server tab.
3. In the Enable the DHCP Server? field, tick Ye s.
4. In the IP Pool Starting Address field, key in the starting IP
address.
5. In the IP Pool Ending Address field, key in the ending IP
address.
6. In the Lease Time field, specify in seconds when an assigned
IP address will expire. Once it reaches this time limit, the DHCP
server will then assign a new IP address.
• ASUSrecommedsthatyouuseanIPaddressformatof
192.168.1.xxx (where xxx can be any number between 2 and
254) when specifying an IP address range.
• AnIPPoolStartingAddressshouldnotbegreaterthantheIP
Pool Ending Address.
40
To upgrade the rmware:
1. Click Administration from the left navigation panel.
2. Click the Firmware Upgrade tab.
3. In the New Firmware File item, click Choose File. Navigate to
the downloaded firmware file.
4. Click Upload.
Upgrading the rmware
Download the latest firmware from the ASUS website at
http://support.asus.com
If the upgrade process fails, the wireless router automatically
enters rescue mode and the power LED indicator on the front
panel starts flashing slowly. To recover or restore the system, use
the Firmware Restoration utility.
41
Restoring/Saving/Uploading settings
To restore/save/upload wireless router settings:
1. Click Administration on the left navigation panel.
2. Click the Restore/Save/Upload Setting tab.
3. Select a task from the configuration options:
• Torestoretodefaultfactorysettings,clickRestore, and click
OK once prompted.
• Tosavethecurrentsystemsettings,clickSave, navigate to
the folder where you intend to save the file and click Save.
• Torestorefromasavedsystemsettingsfile,clickBrowse to
locate your file, then click Upload.
42
2. Click Download Now! in the ASUS EZ printer sharing mode to
download the network printer utility.
Setting up your network printer
Use the Network Printer Setup utility to set up a USB printer on
your wireless router and share the printer with other devices on
the network.
• TocheckifyourUSBprinteriscompatiblewithyourASUS
wireless router, refer to the Plug-n-Share Disk Support List at
http://event.asus.com/networks/printersupport
• Thewirelessrouter'sprinterserverfunctionisnotsupported
on Windows® 2000.
To set up your USB Printer:
1. Click USB application from the left navigation panel, then click
Network Printer Server.
43
3. Unzip the downloaded file and click the Printer icon to run the
network printer setup program.
5. Wait for a few minutes for the initial setup to finish. Click Next.
4. Follow the onscreen instructions to set up your hardware, then
click Next.
44
6. Click Finish to complete the installation.
7. Follow the Windows® OS instructions to install the printer driver.
8. After printer driver installation is complete, computers on the
network will now be able to access the printer.
DSL-AC88U
45
4 Using the utilities
• Installthewirelessrouter'sutilitiesfromthebundledsupport
CD.
• IfAutorunisdisabled,runsetup.exe from the root directory
of the support CD.
When you set the router to Access Point mode, you need to use
Device Discovery to get the router’s IP address.
Device Discovery
Device Discovery is an ASUS WLAN utility that detects any ASUS
wireless routers available on the wireless network and allows you
to configure the device.
To launch the Device Discovery utility:
Click Start > All Programs > ASUS Utility > DSL-AC88U Wireless
Router > Device Discovery.
DSL-AC88U
DSL-AC88U
46
Firmware Restoration
Firmware Restoration is used on an ASUS Wireless Router after a
failed firmware upgrade. This utility uploads a firmware file to the
wireless router. The process takes about three to four minutes.
To launch rescue mode and use the Firmware Restoration
utility:
1. Unplug the wireless router from its power source.
2. While holding down the Reset button at the back of the
wireless router, plug the wireless router into a power source.
Release the Reset button when the Power LED at the front
panel begins to flash slowly, which indicates that the wireless
router is in rescue mode.
3. Use the following to set up your TCP/IP settings:
IP address: 192.168.1.x
Subnet mask: 255.255.255.0
Launch rescue mode before using the Firmware Restoration
utility.
The Firmware Restoration utility is not used to upgrade the
firmware of a working ASUS Wireless Router. Normal firmware
upgrades must be done through the web GUI. Refer to
Upgrading the rmware for more details.
5. Click Browse to navigate to the firmware file, then click Upload.
4. From your computer’s desktop, click
Start > All Programs > ASUS Utility > DSL-AC88U Wireless
Router > Firmware Restoration.
47
5 Troubleshooting
If you encounter problems that are not mentioned in this
chapter, contact ASUS Technical Support.
Troubleshooting
I cannot access the router GUI for configuring the router.
• Deletethecookiesandtemporaryfilesinyourwebbrowser.To
do this in Internet Explorer 8:
1. Launch your web browser, then click Tools > Internet
Options.
2. On the General tab, click Delete under Browsing history.
3. Tick Temporary Internet Files and Cookies. Click Delete.
Instructions for deleting cookies and temporary Internet files
vary with the web browser.
• Disabletheproxyserversettings,removeanydial-up
connections, and set the TCP/IP settings to obtain IP addresses
automatically. For more details, refer to the section Before you
proceed in this user manual.
The client cannot establish a wireless connection with the
router.
Out of Range:
•Placetherouterclosertothewirelessclient.
•Changethechannelsettings.
48
Cannot nd the router:
• PresstheResetbuttonattherearpanelformorethanfive
seconds.
• CheckthesettingsinthewirelessadaptersuchasSSIDand
encryption method.
Cannot access the Internet using a wireless LAN adapter.
• Placetherouterclosertothewirelessclient.
• Checkwhetherthewirelessadapterisconnectedtothe
correct wireless router.
• Checkwhetherthewirelesschannelinuseconformstothe
channels available in your country/area.
• Checktheencryptionsettings.
• CheckiftheADSLorVDSLconnectionisconnected.
• UseadifferentEthernetcable.
Internet is not accessible.
• CheckthestatusindicatorsontheVDSL/ADSLmodemand
the wireless router.
• CheckiftheWANLEDonthewirelessrouterison.IftheLED
is off, switch Ethernet cables and try again.
Authentication:
• Useawiredconnectiontoconnecttotherouter.
• Checkthewirelesssecuritysettings.
• PresstheResetbuttonattherearpanelformorethanfive
seconds.
49
The DSL light is ON (steady and not blinking) and means
Internet access is possible, but I still cannot browse the
Internet.
• Restartyourcomputer.
• CheckiftheWANLEDonthewirelessrouterison.
• Checkthewirelessencryptionsettings.
• CheckifthecomputercangetanIPaddress(usingbotha
wired or wireless connection).
• Checkthatyourwebbrowserisconfiguredtousethelocal
LAN and is not configured to use a proxy server.
If the DSL light blinks continuously or stays off, Internet
access is not possible - the Router is unable to establish
a connection with the ADSL network.
• Ensurethatallyourcablesareproperlyconnected.
• DisconnectthepowercordfromtheADSL/VDSLorcable
modem, wait a few minutes, then reconnect the cord.
• IftheADSL/VDSLlightcontinuestoblinkorstaysOFF,
contact your Internet service provider.
Network name or encryption keys are forgotten.
• Setupawiredconnectionandreconfigurethewireless
security settings.
• PresstheResetbuttonattherearpanelofthewireless
router for more than five seconds.
50
User name: admin
Password: admin
IP address: router.asus.com
SSID (2.4GHz): Refer to the label at the bottom of
the router
SSID (5GHz): Refer to the label at the bottom of
the router
How do you restore the system to its default settings?
• PresstheResetbuttonattherearpanelofthewireless
router for more than five seconds.
• RefertothesectionRestoring/Saving/Uploading settings
of this user manual.
The following are the factory default settings:
51
ASUS DDNS Service
The ASUS DSL-AC88U WiFi Modem Router supports the ASUS
DDNS service. If you have registered for the ASUS DDNS service
but need to exchange devices at the service center, inform the
service center that you want to keep the original domain name
and retain the DDNS service. Visit your local service center for
more information.
• Ifthereisnoactivityinthedomain-suchasreconfiguring
the router or accessing the registered domain name - within
90 days, the system automatically deletes the registered
information.
• Ifyouencounteranyproblemordifficultyinusingyour
device, contact the service center.
Frequently Asked Questions (FAQs)
1. Will the registered information be lost or registered by
others?
If you have not updated the registered information in 90 days,
the system automatically deletes the registered information
and the domain name may be registered by others.
2. I did not register the ASUS DDNS for the router I bought six
months ago. Can I still register it?
Yes, you can still register the ASUS DDNS service for your router.
The DDNS service is embedded in your router, so you can
register the ASUS DDNS service anytime. Before registering,
click Query to check if the hostname has been registered
or not. If the hostname is available, the system registers the
hostname automatically.
52
3. I have registered a domain name before and it has been
working well until my friends told me that they could not
access my domain name.
Check the following:
1. Internet connection is available.
2. The DNS server is working properly.
3. The last time you updated the domain name.
If there are still problems in accessing your domain name,
contact the service center.
4. Can I register two domain names so I can access my HTTP
and FTP servers separately?
No, you cannot. You can only register one domain name for one
router. You can use port mapping to implement both services
and make them available from outside your local network.
5. After restarting the router, why is it that I see a dierent
WAN IP address in MS-DOS and in the router conguration
page?
This is normal. The interval time between the ISP DNS server
and ASUS DDNS results in different WAN IPs in MS-DOS and in
the router configuration page. Different ISPs may have different
interval times for updating IP addresses.
6. Is the ASUS DDNS service free, or is it just a trial version?
The ASUS DDNS service is a free and embedded service in
some ASUS routers. Check your ASUS router if it supports the
ASUS DDNS service.
53
Appendices
Notices
ASUS Recycling/Takeback Services
ASUS recycling and takeback programs come from our
commitment to the highest standards for protecting our
environment. We believe in providing solutions for you to be able
to responsibly recycle our products, batteries, other components,
as well as the packaging materials. Please go to http://csr.asus.
com/english/Takeback.htm for the detailed recycling information
in different regions.
REACH
Complying with the REACH (Registration, Evaluation,
Authorisation, and Restriction of Chemicals) regulatory
framework, we published the chemical substances in our products
at ASUS REACH website at
http://csr.asus.com/english/index.aspx
Federal Communications Commission Statement
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
• Thisdevicemaynotcauseharmfulinterference.
• Thisdevicemustacceptanyinterferencereceived,including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the
limits for a class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
54
Prohibition of Co-location
This device and its antenna(s) must not be co-located or operating
in conjunction with any other antenna or transmitter
Any changes or modifications not expressly approved by the
party responsible for compliance could void the user’s authority
to operate the equipment.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of
the following measures:
• Reorientorrelocatethereceivingantenna.
• Increasetheseparationbetweentheequipmentandreceiver.
• Connecttheequipmentintoanoutletonacircuitdifferent
from that to which the receiver is connected.
• Consultthedealeroranexperiencedradio/TVtechnicianfor
help.
55
Safety Information
To maintain compliance with FCC’s RF exposure guidelines, this
equipment should be installed and operated with minimum
distance 20cm between the radiator and your body. Use on the
supplied antenna.
Declaration of Conformity for R&TTE directive 1999/5/EC
Essential requirements – Article 3
Protection requirements for health and safety – Article 3.1a
Testing for electric safety according to EN 60950-1 has been
conducted. These are considered relevant and sufficient.
Protection requirements for electromagnetic compatibility
– Article 3.1b
Testing for electromagnetic compatibility according to EN
301 489-1 and EN 301 489-17 has been conducted. These are
considered relevant and sufficient.
Effective use of the radio spectrum – Article 3.2
Testing for radio test suites according to EN 300 328- 2 has been
conducted. These are considered relevant and sufficient.
CE Mark Warning
This is a Class B product, in a domestic environment, this product
may cause radio interference, in which case the user may be
required to take adequate measures.
Canada, Industry Canada (IC) Notices
This Class B digital apparatus complies with Canadian ICES-003
and RSS-210.
56
Operation is subject to the following two conditions: (1) this
device may not cause interference, and (2) this device must accept
any interference, including interference that may cause undesired
operation of the device.
Radio Frequency (RF) Exposure Information
The radiated output power of the Wireless Device is below the
Industry Canada (IC) radio frequency exposure limits. The Wireless
Device should be used in such a manner such that the potential
for human contact during normal operation is minimized.
This device has been evaluated for and shown compliant with
the IC Specific Absorption Rate (“SAR”) limits when installed in
specific host products operated in portable exposure conditions
(antennas are less than 20 centimeters of a person’s body).
This device has been certified for use in Canada. Status of the
listing in the Industry Canada’s REL (Radio Equipment List) can be
found at the following web address: http://www.ic.gc.ca/app/sitt/
reltel/srch/nwRdSrch.do?lang=eng
Additional Canadian information on RF exposure also can be
found at the following web: http://www.ic.gc.ca/eic/site/smt-gst.
nsf/eng/sf08792.html
Canada, avis d’Industry Canada (IC)
Cet appareil numérique de classe B est conforme aux normes
canadiennes ICES-003 et RSS-210.
Son fonctionnement est soumis aux deux conditions suivantes: (1)
cet appareil ne doit pas causer d’interférence et (2) cet appareil
doit accepter toute interférence, notamment les interférences qui
peuvent a ecter son fonctionnement.
57
NCC 警語
經型式認證合格之低功率射頻電機，非經許可，公司、商號或
使用者均不得擅自變更頻率、加大功率或變更原設計之特性及
功能。低功率射頻電機之使用不得影響飛航安全及干擾合法通
信；經發現有干擾現象時，應立即停用，並改善至無干擾時方
得繼續使用。前項合法通信，指依電信法規定作業之無線電通
信。低功率射頻電機須忍受合法通信或工業、科學及醫療用電
波輻射性電機設備之干擾。
Authorised distributors in Turkey
BOGAZICI BIL GISAYAR SAN. VE TIC. A.S.
Tel: +90 212 3311000
Addrress: AYAZAGA MAH. KEMERBURGAZ CAD. NO.10
AYAZAGA/ISTANBUL
CIZGI Elektronik San. Tic. Ltd. Sti.
Tel: +90 212 3567070
Address: CEMAL SURURI CD. HALIM MERIC IS MERKEZI
No: 15/C D:5-6 34394 MECIDIYEKOY/ISTANBUL
KOYUNCU ELEKTRONiK BiLGi iSLEM SiST. SAN. VE DIS TIC. A.S.
Tel: +90 216 5288888
Address: EMEK MAH.ORDU CAD. NO:18, SARIGAZi,
SANCAKTEPE ISTANBUL
AEEE Yönetmeliğine Uygundur.
58
GNU General Public License
Licensing information
This product includes copyrighted third-party software licensed
under the terms of the GNU General Public License. Please see The
GNU General Public License for the exact terms and conditions of
this license. All future firmware updates will also be accompanied
with their respective source code. Please visit our web site for
updated information. Note that we do not offer direct support for
the distribution.
GNU GENERAL PUBLIC LICENSE
Version 2, June 1991
Copyright (C) 1989, 1991 Free Software Foundation, Inc.
59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
Everyone is permitted to copy and distribute verbatim copies of
this license document, but changing it is not allowed.
Preamble
The licenses for most software are designed to take away your
freedom to share and change it. By contrast, the GNU General
Public License is intended to guarantee your freedom to share
and change free software--to make sure the software is free for all
its users. This General Public License applies to most of the Free
Software Foundation’s software and to any other program whose
authors commit to using it. (Some other Free Software Foundation
software is covered by the GNU Library General Public License
instead.) You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not
price. Our General Public Licenses are designed to make sure that
you have the freedom to distribute copies of free software (and
charge for this service if you wish), that you receive source code or
can get it if you want it, that you can change the software or use
59
pieces of it in new free programs; and that you know you can do
these things.
To protect your rights, we need to make restrictions that forbid
anyone to deny you these rights or to ask you to surrender the
rights. These restrictions translate to certain responsibilities for
you if you distribute copies of the software, or if you modify it.
For example, if you distribute copies of such a program, whether
gratis or for a fee, you must give the recipients all the rights that
you have. You must make sure that they, too, receive or can get the
source code. And you must show them these terms so they know
their rights.
We protect your rights with two steps: (1) copyright the software,
and (2) offer you this license which gives you legal permission to
copy, distribute and/or modify the software.
Also, for each author’s protection and ours, we want to make
certain that everyone understands that there is no warranty for
this free software. If the software is modified by someone else and
passed on, we want its recipients to know that what they have is
not the original, so that any problems introduced by others will
not reflect on the original authors’ reputations.
Finally, any free program is threatened constantly by software
patents. We wish to avoid the danger that redistributors of a free
program will individually obtain patent licenses, in effect making
the program proprietary. To prevent this, we have made it clear
that any patent must be licensed for everyone’s free use or not
licensed at all.
The precise terms and conditions for copying, distribution and
modification follow.
60
Terms & conditions for copying, distribution, &
modification
0. This License applies to any program or other work which
contains a notice placed by the copyright holder saying it may
be distributed under the terms of this General Public License.
The “Program”, below, refers to any such program or work, and
a “work based on the Program” means either the Program or
any derivative work under copyright law: that is to say, a work
containing the Program or a portion of it, either verbatim or
with modifications and/or translated into another language.
(Hereinafter, translation is included without limitation in the
term “modification”.) Each licensee is addressed as “you”.
Activities other than copying, distribution and modification are
not covered by this License; they are outside its scope. The act
of running the Program is not restricted, and the output from
the Program is covered only if its contents constitute a work
based on the Program (independent of having been made by
running the Program). Whether that is true depends on what
the Program does.
1. You may copy and distribute verbatim copies of the Program’s
source code as you receive it, in any medium, provided that
you conspicuously and appropriately publish on each copy
an appropriate copyright notice and disclaimer of warranty;
keep intact all the notices that refer to this License and to the
absence of any warranty; and give any other recipients of the
Program a copy of this License along with the Program.
You may charge a fee for the physical act of transferring a
copy, and you may at your option offer warranty protection in
exchange for a fee.
2. You may modify your copy or copies of the Program or any
portion of it, thus forming a work based on the Program, and
copy and distribute such modifications or work under the
terms of Section 1 above, provided that you also meet all of
these conditions:
61
a) You must cause the modified files to carry prominent notices
stating that you changed the files and the date of any change.
b) You must cause any work that you distribute or publish, that
in whole or in part contains or is derived from the Program or
any part thereof, to be licensed as a whole at no charge to all
third parties under the terms of this License.
c) If the modified program normally reads commands
interactively when run, you must cause it, when started running
for such interactive use in the most ordinary way, to print or
display an announcement including an appropriate copyright
notice and a notice that there is no warranty (or else, saying
that you provide a warranty) and that users may redistribute
the program under these conditions, and telling the user how
to view a copy of this License. (Exception: if the Program itself is
interactive but does not normally print such an announcement,
your work based on the Program is not required to print an
announcement.)
These requirements apply to the modified work as a whole.
If identifiable sections of that work are not derived from the
Program, and can be reasonably considered independent and
separate works in themselves, then this License, and its terms,
do not apply to those sections when you distribute them as
separate works. But when you distribute the same sections
as part of a whole which is a work based on the Program, the
distribution of the whole must be on the terms of this License,
whose permissions for other licensees extend to the entire
whole, and thus to each and every part regardless of who wrote
it.
Thus, it is not the intent of this section to claim rights or contest
your rights to work written entirely by you; rather, the intent is
to exercise the right to control the distribution of derivative or
collective works based on the Program.
62
In addition, mere aggregation of another work not based on
the Program with the Program (or with a work based on the
Program) on a volume of a storage or distribution medium
does not bring the other work under the scope of this License.
3. You may copy and distribute the Program (or a work based on
it, under Section 2) in object code or executable form under the
terms of Sections 1 and 2 above provided that you also do one
of the following:
a) Accompany it with the complete corresponding machine-
readable source code, which must be distributed under the
terms of Sections 1 and 2 above on a medium customarily used
for software interchange; or,
b) Accompany it with a written offer, valid for at least three
years, to give any third party, for a charge no more than your
cost of physically performing source distribution, a complete
machine-readable copy of the corresponding source code, to
be distributed under the terms of Sections 1 and 2 above on a
medium customarily used for software interchange; or,
c) Accompany it with the information you received as to the offer
to distribute corresponding source code. (This alternative is
allowed only for noncommercial distribution and only if you
received the program in object code or executable form with
such an offer, in accord with Subsection b above.)
The source code for a work means the preferred form of
the work for making modifications to it. For an executable
work, complete source code means all the source code for all
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the source code distributed need not include anything that
is normally distributed (in either source or binary form) with
the major components (compiler, kernel, and so on) of the
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component itself accompanies the executable.
63
If distribution of executable or object code is made by
offering access to copy from a designated place, then offering
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counts as distribution of the source code, even though third
parties are not compelled to copy the source along with the
object code.
4. You may not copy, modify, sublicense, or distribute the Program
except as expressly provided under this License. Any attempt
otherwise to copy, modify, sublicense or distribute the Program
is void, and will automatically terminate your rights under
this License. However, parties who have received copies, or
rights, from you under this License will not have their licenses
terminated so long as such parties remain in full compliance.
5. You are not required to accept this License, since you have
not signed it. However, nothing else grants you permission to
modify or distribute the Program or its derivative works. These
actions are prohibited by law if you do not accept this License.
Therefore, by modifying or distributing the Program (or any
work based on the Program), you indicate your acceptance
of this License to do so, and all its terms and conditions for
copying, distributing or modifying the Program or works based
on it.
6. Each time you redistribute the Program (or any work based
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Program subject to these terms and conditions. You may not
impose any further restrictions on the recipients’ exercise of
the rights granted herein. You are not responsible for enforcing
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7. If, as a consequence of a court judgment or allegation of patent
infringement or for any other reason (not limited to patent
issues), conditions are imposed on you (whether by court order,
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License. If you cannot distribute so as to satisfy simultaneously
64
your obligations under this License and any other pertinent
obligations, then as a consequence you may not distribute
the Program at all. For example, if a patent license would not
permit royalty-free redistribution of the Program by all those
who receive copies directly or indirectly through you, then the
only way you could satisfy both it and this License would be to
refrain entirely from distribution of the Program.
If any portion of this section is held invalid or unenforceable
under any particular circumstance, the balance of the section
is intended to apply and the section as a whole is intended to
apply in other circumstances.
It is not the purpose of this section to induce you to infringe
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Many people have made generous contributions to the wide
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donor to decide if he or she is willing to distribute software
through any other system and a licensee cannot impose that
choice.
This section is intended to make thoroughly clear what is
believed to be a consequence of the rest of this License.
8. If the distribution and/or use of the Program is restricted in
certain countries either by patents or by copyrighted interfaces,
the original copyright holder who places the Program under
this License may add an explicit geographical distribution
limitation excluding those countries, so that distribution is
permitted only in or among countries not thus excluded. In
such case, this License incorporates the limitation as if written
in the body of this License.
9. The Free Software Foundation may publish revised and/or new
versions of the General Public License from time to time. Such
new versions will be similar in spirit to the present version, but
may differ in detail to address new problems or concerns.
65
Each version is given a distinguishing version number. If the
Program specifies a version number of this License which
applies to it and “any later version”, you have the option of
following the terms and conditions either of that version or of
any later version published by the Free Software Foundation. If
the Program does not specify a version number of this License,
you may choose any version ever published by the Free
Software Foundation.
10. If you wish to incorporate parts of the Program into other free
programs whose distribution conditions are different, write to
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For software which is copyrighted by the Free Software
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sometimes make exceptions for this. Our decision will be
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NO WARRANTY
11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE,
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT
PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE
STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER
PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY
OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF
THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE
DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY
SERVICING, REPAIR OR CORRECTION.
66
12 IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR
AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR
ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE
THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR
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OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE
OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT
LIMITED TO LOSS OF DATA OR DATA BEING RENDERED
INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES
OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER
PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
END OF TERMS AND CONDITIONS
67
Networks Global Hotline Information
Region Country Hotline Number Service Hours
Europe
Cyprus 800-92491 09:00-13:00 ;
14:00-18:00 Mon-Fri
France 0033-170949400 09:00-18:00 Mon-Fri
Germany
0049-1805010920
09:00-18:00 Mon-Fri
10:00-17:00 Mon-Fri
0049-1805010923
(component support )
0049-2102959911 ( Fax )
Hungary 0036-15054561 09:00-17:30 Mon-Fri
Italy 199-400089 09:00-13:00 ;
14:00-18:00 Mon-Fri
Greece 00800-44142044 09:00-13:00 ;
14:00-18:00 Mon-Fri
Austria 0043-820240513 09:00-18:00 Mon-Fri
Netherlands/
Luxembourg 0031-591570290 09:00-17:00 Mon-Fri
Belgium 0032-78150231 09:00-17:00 Mon-Fri
Norway 0047-2316-2682 09:00-18:00 Mon-Fri
Sweden 0046-858769407 09:00-18:00 Mon-Fri
Finland 00358-969379690 10:00-19:00 Mon-Fri
Denmark 0045-38322943 09:00-18:00 Mon-Fri
Poland 0048-225718040 08:30-17:30 Mon-Fri
Spain 0034-902889688 09:00-18:00 Mon-Fri
Portugal 00351-707500310 09:00-18:00 Mon-Fri
Slovak Republic 00421-232162621 08:00-17:00 Mon-Fri
Czech Republic 00420-596766888 08:00-17:00 Mon-Fri
Switzerland-German 0041-848111010 09:00-18:00 Mon-Fri
Switzerland-French 0041-848111014 09:00-18:00 Mon-Fri
Switzerland-Italian 0041-848111012 09:00-18:00 Mon-Fri
United Kingdom 0044-1442265548 09:00-17:00 Mon-Fri
Ireland 0035-31890719918 09:00-17:00 Mon-Fri
Russia and CIS 008-800-100-ASUS 09:00-18:00 Mon-Fri
Ukraine 0038-0445457727 09:00-18:00 Mon-Fri
68
Region Country Hotline Numbers Service Hours
Asia-Pacic
Australia 1300-278788 09:00-18:00 Mon-Fri
New Zealand 0800-278788 09:00-18:00 Mon-Fri
Japan 0800-1232787 09:00-18:00 Mon-Fri
09:00-17:00 Sat-Sun
0081-570783886
(Non-Toll Free )
09:00-18:00 Mon-Fri
09:00-17:00 Sat-Sun
Korea 0082-215666868 09:30-17:00 Mon-Fri
Thailand 0066-24011717 09:00-18:00 Mon-Fri
1800-8525201
Singapore 0065-64157917 11:00-19:00 Mon-Fri
0065-67203835 11:00-19:00 Mon-Fri
( Repair Status Only ) 11:00-13:00 Sat
Malaysia 0060-320535077 10:00-19:00 Mon-Fri
Philippine 1800-18550163 09:00-18:00 Mon-Fri
India 1800-2090365 09:00-18:00 Mon-Sat
India(WL/NW) 09:00-21:00 Mon-Sun
Indonesia 0062-2129495000 09:30-17:00 Mon-Fri
500128 (Local Only) 9:30 – 12:00 Sat
Vietnam 1900-555581 08:00-12:00
13:30-17:30 Mon-Sat
Hong Kong 00852-35824770 10:00-19:00 Mon-Sat
Americas
USA 1-812-282-2787 8:30-12:00 EST Mon-Fri
Canada 9:00-18:00 EST Sat-Sun
Mexico 001-8008367847 08:00-20:00 CST Mon-Fri
08:00-15:00 CST Sat
69
For more information, visit the ASUS support site at:
http://support.asus.com
Region Country Hotline Numbers Service Hours
Middle
East +
Africa
Egypt 800-2787349 09:00-18:00 Sun-Thu
Saudi Arabia 800-1212787 09:00-18:00 Sat-Wed
UAE 00971-42958941 09:00-18:00 Sun-Thu
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*9770/00972-35598555 08:30-17:30 Sun-Thu
Balkan
Countries
Romania 0040-213301786 09:00-18:30 Mon-Fri
Bosnia
Herzegovina 00387-33773163 09:00-17:00 Mon-Fri
Bulgaria 00359-70014411 09:30-18:30 Mon-Fri
00359-29889170 09:30-18:00 Mon-Fri
Croatia 00385-16401111 09:00-17:00 Mon-Fri
Montenegro 00382-20608251 09:00-17:00 Mon-Fri
Serbia 00381-112070677 09:00-17:00 Mon-Fri
Slovenia 00368-59045400 08:00-16:00 Mon-Fri
00368-59045401
Estonia 00372-6671796 09:00-18:00 Mon-Fri
Latvia 00371-67408838 09:00-18:00 Mon-Fri
Lithuania-Kaunas 00370-37329000 09:00-18:00 Mon-Fri
Lithuania-Vilnius 00370-522101160 09:00-18:00 Mon-Fri
70
ASUS Contact information
ASUSTeK COMPUTER INC. (Asia Pacic)
Address 15 Li-Te Road, Peitou, Taipei, Taiwan
11259
Website www.asus.com.tw
Technical Support
Telephone +886228943447
Support Fax +886228907698
Online support support.asus.com
ASUS COMPUTER INTERNATIONAL (America)
Address 800 Corporate Way, Fremont, CA
94539, USA
Telephone +15107393777
Fax +15106084555
Website usa.asus.com
Online support support.asus.com
ASUS COMPUTER GmbH (Germany and Austria)
Address Harkort Str. 21-23, D-40880 Ratingen,
Germany
Support Fax +49-2102-959931
Website asus.com/de
Online contact eu-rma.asus.com/sales
Technical Support
Telephone (Component) +49-2102-5789555
Telephone Germany
(System/Notebook/Eee/LCD) +49-2102-5789557
Telephone Austria
(System/Notebook/Eee/LCD) +43-820-240513
Support Fax +49-2102-959911
Online support support.asus.com